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Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastBrowns Training Camp Day Two, New Helmet, QB Reps, Expectations - All Eyez On ClevelandHosted: Brad Ward and Casey Kinnamon Browns Training Camp Day Two, New Helmet, QB Reps, Expectations - All Eyez On Cleveland Check out TheOBR.com: https://247sports.com/nfl/cleveland-b... 50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b... The OBR Newsletter: https://247sports.com/nfl/cleveland-b... The OBR on X - https://x.com/TheOBR Brad Ward - https://x.com/WardonSports Want To Advertise With The OBR or have any other inquiries just Email BWard@TheOBR.com To learn more about listener data and our privacy practices visit: https://www.audacyinc.com...2025-07-251h 43The Sweet SpotThe Sweet SpotJeffery Epstein, The National Debt, and Cleveland DevelopmentsBrett and Brad discuss how we got to where we are now with Jeffery Epstein and his "files" and speculate on the sudden reversal in Trump's behavior. The Brett leads us through how the national debt works and some myths and truths associated with it. Finally, we talk the MLB All-Star game and some development news in Cleveland: a new water taxi starting on the Cuyahoga River and Cosm, a "shared reality" space coming to downtown. Hosted on Acast. See acast.com/privacy for more information.2025-07-1654 minOrange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastBrowns Gear Up For What Promises To Be Wild Training Camp, What's Real? - All Eyez On ClevelandHosted By: Brad Ward ard Casey Kinnamon The Browns training camp 2025 is going to be wild period this season, which can make it difficult to decipher what is real and what isn't when interpreting Brows content and much more... Check out TheOBR.com: https://247sports.com/nfl/cleveland-b... 50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b... The OBR Newsletter: https://247sports.com/nfl/cleveland-b... The OBR on X - https://x.com/TheOBR Want To Advertise With The OBR or have any other inquiries just Email BWard@TheOBR.com To learn more about...2025-07-111h 45The Sweet SpotThe Sweet SpotInterview with the US Army Corps of Engineers, Buffalo DistrictBrett and Brad are joined in the studio by Jen Brancho (Planner and Biologist) and Matthew Shanks (Project Manager) both from the US Army Corps of Engineers, Buffalo District, to talk about their ongoing study for a recommendation on how to manage the material that gets dredged from Cleveland Harbor and the Cuyahoga River. This is an in depth follow-up to S3E23, our June 4th show where we first talked about the Dredged Material Management Plan for Cleveland. In the second half of the show we talk about Jen and Matthew's backgrounds, a bit about how the Army...2025-06-2552 minOrange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastKey Take-A-Ways From Cleveland Browns Mandatory Minicamp - All Eyez On ClevelandWhat did we learn after three days of mandatory minicamp, what do the Browns need to address on the roster, where is the quarterback competition, how to decipher what it all means.... Check out TheOBR.com: https://247sports.com/nfl/cleveland-b... 50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b... The OBR Newsletter: https://247sports.com/nfl/cleveland-b... The OBR on X - https://x.com/TheOBR Brad Ward - https://x.com/WardonSports Want To Advertise With The OBR or have any other inquiries just Email BWard@TheOBR.com To learn more about...2025-06-141h 49The Sweet SpotThe Sweet SpotWhat's Happening in LA? Upcoming Cleveland Events, and New NCAA RulesBrett and Brad spend some time going through the timeline of the protests/riots happening in Los Angeles and elsewhere around the country while examining the unique nature and legality of the response. After the break, we talk upcoming events in Cleveland including Cleveland History Days June 19-29th, and Parade the Circle, this Saturday, June 14th. Then Brett leads us through recent developments that are set to overhaul the way the NCAA works along with how and how much student athletes earn. Hosted on Acast. See acast.com/privacy for more information.2025-06-1154 minThe Sweet SpotThe Sweet SpotDredging Cleveland Harbor, New Drugs that Build Muscle? and Lies in the Oval Office?Brett and Brad give a quick update on the Cleveland Clinic Co-Pay policy and wildfires before diving into a project by the US Army Corps of Engineers Great Lakes & Ohio River Division, Buffalo District planning the future of dredging Cleveland Harbor. Learn more about that at www.lrd.usace.army.mil. After the break, Brett reviews some recent news from Regeneron Pharmaceuticals on a study aimed at preserving muscle mass while on weight-loss drugs like Ozempic. Then we listen to and break down a clip from Elon Musk in the White House last week. Hosted...2025-06-0455 minFedTalkFedTalkFederal Reserve Cash Services in the 21st CenturySupplying financial services is a core function of the Federal Reserve System. As a part of that work, the Federal Reserve operates 28 cash processing locations in the United States to distribute cash both within the United States and around the world. Our Cash Department is responsible for receiving currency from our financial institutions, validating the authenticity, and ensuring that all institutions have ready access to cash. In the Fourth District, we receive, process, and pay out cash at both our Cleveland and Cincinnati locations. In this Fed Talk, our speakers will discuss Cash 101 An overview of...2025-05-3053 minThings You Might Not Have HeardThings You Might Not Have HeardTrump Tariffs, Todd And Julie Chrisley, Brad Pitt & More - 5/30/2025Today's Sponsor: Ground Newshttps://thisistheconversationproject.com/groundnews Today's Rundown:Appeals Court Allows Trump To Keep Tariffs In Place While Legal Battle Continueshttps://www.yahoo.com/news/trade-whiplash-appeals-court-allows-193701623.html Democrat Annie Andrews Launches 2026 Senate Challenge Against Lindsey Graham In South Carolinahttps://apnews.com/article/lindsey-graham-south-carolina-senate-annie-andrews-26ae12355e9e5d1a44047bcbb6cdc36c Senator Rubio Says U.S. Will Aggressively Revoke Visas For Chinese Studentshttps://www.nbcnews.com/world/asia/us-will-aggressively-revoke-chinese-students-visas-rubio-says-rcna209637 Harrison Ruffin Tyler, Last Living Grandchild Of President John Tyler, Dies At 96http...2025-05-3037 minOrange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastWhat Really Matters From Cleveland Browns OTAs - All Eyez On ClevelandHosted By: Brad Ward and Casey Kinnamon What Really Matters from OTAs. Browns quarterbacks, Jerry Jeudy, Dawand Jones and much more... All Eyez On Cleveland - A Cleveland Browns Podcast Check out TheOBR.com: https://247sports.com/nfl/cleveland-b... 50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b... The OBR Newsletter: https://247sports.com/nfl/cleveland-b... The OBR on X - https://x.com/TheOBR Want To Advertise With The OBR or have any other inquiries just Email BWard@TheOBR.com To learn more about listener data and our privacy practices visit: https://www...2025-05-302h 07The Sweet SpotThe Sweet SpotTakashi Murakami, UV Light Treatments, Midges, Cleveland Moves, and College Football PlayoffsBrett and Brad discuss the Takashi Murakami exhibit open now at the Cleveland Museum of Art before talking about recent studies on using UV Light to treat auto-immune diseases. Brad provides a brief update on our Alien Life (?) story from S3E17. After the break, we talk the midges currently invading Cleveland and the just-announced plans to redo the Huron & Prospect downtown between Ontario and East 9th as one-way streets with bike lanes. We end with an update on the revolutionary new approach to the College Football Playoff Bracket: going in order. Thanks to our caller! Hosted on Acast...2025-05-2854 minOrange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastHow Shadeur Sanders Wins Job, Talking JOK With The Dr. Morse, WR Room - All Eyez On ClevelandHosted By: Brad Ward and Casey KInnamon The guys talk about what it takes for quarterback competition to be won by rookie, Dr. Jesse Morse stops by to talk JOK and how big of a problem is the WR Room.... Check out TheOBR.com: https://247sports.com/nfl/cleveland-b... 50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b... The OBR Newsletter: https://247sports.com/nfl/cleveland-b... The OBR on X - https://x.com/TheOBR Want To Advertise with The OBR or have any other inquiries just Email BWard@TheOBR.com To learn more...2025-05-232h 07Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastHow Browns Balance 2025 Schedule While Learning About Rookie Quarterbacks - All Eyez On ClevelandHosted By: Brad Ward and Casey Kinnamon How Do Browns Balance 2025 Schedule while Learning About Rookie Quarterbacks - All Eyez On Cleveland Check out TheOBR.com: https://247sports.com/nfl/cleveland-b... 50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b... The OBR Newsletter: https://247sports.com/nfl/cleveland-b... The OBR on X - https://x.com/TheOBR Want To Advertise With The OBR or have any other inquiries just Email BWard@TheOBR.com To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn...2025-05-161h 52Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastBROWNS 3D X ALL EYEZ ON CLEVELAND - Crossover EditionHosted By: Jeff Lloyd and Brad Ward All Eyez on Cleveland and Browns 3D crossover edition. QB battle, roster help, expectations and much more.... Check out TheOBR.com: https://247sports.com/nfl/cleveland-b... 50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b... The OBR Newsletter: https://247sports.com/nfl/cleveland-b... The OBR on X - https://x.com/TheOBR Want To Advertise With The OBR or have any other inquiries just Email BWard@TheOBR.com To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy 2025-05-091h 23Philife PodcastPhilife PodcastArch Manning to Cleveland 2026? It Actually Makes Sense.In this episode of Saturday vs Sunday, John Barban breaks down one of the most puzzling but possibly brilliant offseason moves in the NFL: the Cleveland Browns’ quarterback room strategy. Why did they draft two quarterbacks—Shedeur Sanders and Dillon Gabriel—in the later rounds rather than invest in a first-round QB during what was seen as a weak quarterback class? The answer, Barban argues, lies in a $60 million insurance mystery surrounding Deshaun Watson’s contract.Barban lays out how the Browns’ entire 2025 quarterback strategy hinges on whether Watson plays at all in the upcoming season. Due to an insurance...2025-05-0315 minPhilife PodcastPhilife PodcastSanders vs Gabriel: Battle for Cleveland Begins!In this episode of Saturday vs Sunday, John Barban breaks down one of the most fascinating storylines coming out of the 2025 NFL Draft: the Cleveland Browns taking not one, but two quarterbacks — Dillon Gabriel in the third round and Shedeur Sanders in the fifth round. After all the media drama surrounding Sanders’ unexpected draft slide, he finally finds a home — and it’s with the very team many were questioning for passing on him earlier.John dives into why this could turn out to be a brilliant move by the Browns. By staying patient, Cleveland was able to land both a p...2025-04-2709 minCX-WISE By SprinklrCX-WISE By SprinklrThe Aviator's Guide to CX: Brad Cleveland on Piloting Customer ExcellenceCustomer experience expert Brad Cleveland joins Nathan Bennett to share insights from his decades of consulting with top organizations worldwide. Brad reveals why simplicity in CX leads to extraordinary business results, how contact centers should prepare for AI transformation, and what flying a historic Spitfire taught him about innovation. Discover practical frameworks for enhancing CX strategy, why executive involvement matters, and how to balance technology with human connection. Essential listening for anyone looking to elevate their customer experience approach. 2025-04-2133 minOrange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastCleveland Browns Draft Preview 2025 - All Eyez On ClevelandHosted By: Brad Ward and Casey Kinnamon Talking through the key pivot points in the draft, Travis Hunter's Role, Andrew Berry's presser and much more...Check out TheOBR.com: https://247sports.com/nfl/cleveland-b...50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b...The OBR Newsletter: https://247sports.com/nfl/cleveland-b...The OBR on X - https://x.com/TheOBRWant To Advertise With The OBR or have any other...2025-04-181h 41Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastWhat Is The Browns Plan For 2025? & AMA with Casey and BradHosted By: Brad Ward and Casey KinnamonWhat is the Browns plan in 2025? Are they trying to compete or is this a throw away season as they look for the quarterback they want? Plus...Ask Us Anything as we take on your questions about the Browns or anything else.Check out TheOBR.com: https://247sports.com/nfl/cleveland-b...50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b...The OBR Newsletter: https://247sports.com/nfl/cleveland-b......2025-04-051h 55Life-Changing ChallengersLife-Changing ChallengersFrom Law to Life Balance – Arlene Cohen Miller on Reinvention, Resilience, and Soulful LivingIn this heart-centered and inspiring episode of Life-Changing Challengers, host Brad Minus sits down with Arlene Cohen Miller, former AV-rated attorney turned work-life balance and harmony coach, to explore a life journey full of reinvention, resilience, and soulful transformation. Arlene opens up about her early days in law, the intense pressures of balancing entrepreneurship with motherhood, and the profound pivot she made to create a life centered on wellness, spirituality, and supporting others through personal growth.From running a successful law practice in Cleveland and Colorado to becoming an avid runner...2025-04-0147 minOrange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastBrowns Quarterback Dilemma Intensifies, Defensive Expectations - All Eyez On ClevelandHosted By: Brad Ward and Casey Kinnamon With Russell Wilson going to New York, the Browns have to have a plan but will it be enough? How long is the leash for this regime? Defensive expectations?Check out TheOBR.com: https://247sports.com/nfl/cleveland-b... 50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b... The OBR Newsletter: https://247sports.com/nfl/cleveland-b... The OBR on X - https://x.com/TheOBR Want To Advertise With The OBR or have any other inquiries just Email BWard@TheOBR.com ...2025-03-281h 56Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastWhat Is The Browns Plan At Quarterback, Tevin Jenkins Signs and More - All Eyez On ClevelandHosted By: Brad Ward and Casey Kinnamon The serious options are running out on the Veteran quarterback market, what is the Browns plan at the games most important position. The guys discuss the best available options including the recent link to Carson Wentz, Russell Wilson and Kirk Cousins. Plus the Browns sign Tevin Jenkins today. What will his role be in 2025? Does this impact Wyatt Teller or is he a depth piece?Check out TheOBR.com: https://247sports.com/nfl/cleveland-b...50% Off Annual Subscription...2025-03-221h 58Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastBrowns QB Room In State Of Flux - All Eyez On ClevelandHosted By: Brad Ward, Jack Duffin and Casey KinnamonThe Browns Quarterback room is in a state of flux as the front office attempts to put together decent options for a critical 2025 season.Check out TheOBR.com: https://247sports.com/nfl/cleveland-b...50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b...The OBR Newsletter: https://247sports.com/nfl/cleveland-b...The OBR on X - https://x.com/TheOBRWant To...2025-03-141h 51Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastBrowns Free Agency, Bitonio, Post-Combine News - All Eyez On ClevelandHosted By: Brad Ward and Casey KinnamonBrowns Free Agency, Bitonio, Post-Combine NewsCheck out TheOBR.com: https://247sports.com/nfl/cleveland-b...50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b...The OBR Newsletter: https://247sports.com/nfl/cleveland-b...The OBR on X - https://x.com/TheOBRWant To Advertise With The OBR or have any other inquiries just Email BWard@TheOBR.com ...2025-03-081h 56Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastBrowns Draft Combine 2025, Lots Of Buzz At QB and More - All Eyez On ClevelandHosted By: Brad Ward and Casey KinnamonCleveland Browns, NFL Draft Combine, Lots of smoke around quarterback for Browns, Stefanski speaks, Trade Rumors and more....Check out TheOBR.com: https://247sports.com/nfl/cleveland-b...50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b...The OBR Newsletter: https://247sports.com/nfl/cleveland-b...The OBR on X - https://x.com/TheOBRWant To Advertise With The OBR or have any other...2025-03-011h 40Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez On Cleveland - Browns State Of The OffseasonHosted By: Brad Ward and Casey KinnamonThe guys address all angles of the Cleveland Browns offseason.Check out TheOBR.com: https://247sports.com/nfl/cleveland-b...50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b...The OBR Newsletter: https://247sports.com/nfl/cleveland-b...The OBR on X - https://x.com/TheOBRWant To Advertise With The OBR or have any other inquiries just Email BWard@TheOBR.com 2025-02-221h 52Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastBrowns Host Sanders First, Browns Free Agents, Managing Offseason Drama - All Eyez on ClevelandHosted By: Brad Ward and Casey KinnamonShedeur Sanders to take his first top-30 visit in Cleveland, Managing this wild offseason, Can Berry survive this offseason and what will it take? Is Stefanski considered a package deal will Berry still? Much More....Check out TheOBR.com: https://247sports.com/nfl/cleveland-b...50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b...The OBR Newsletter: https://247sports.com/nfl/cleveland-b...The OBR on X - https://x...2025-02-141h 39Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez On Cleveland - Myles Garrett Wants Out, Financials, and Browns Options with Jack DuffinHosted By: Brad Ward and Casey KinnamonFeaturing: Jack DuffinEverything Myles Garret Trade. Financial aspect. The Browns options moving forward.Check out TheOBR.com: https://247sports.com/nfl/cleveland-b...50% Off Annual Subscription: https://247sports.com/nfl/cleveland-b...The OBR Newsletter: https://247sports.com/nfl/cleveland-b...The OBR on X - https://x.com/TheOBRBrad Ward - https://x.com/WardonSports2025-02-071h 30Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez On Cleveland - Browns Draft Rumors, What To Believe, Best Case ScenariosHosted By: Brad Ward and Casey KnnamonAll Eyez On Cleveland - Cleveland Browns Draft Rumors, What To Believe, Best Case Scenarios .Check out TheOBR.com: https://247sports.com/nfl/cleveland-browns/50% Off Annual Subscription: https://247sports.com/nfl/cleveland-browns/join/?ref=quicklinks/The OBR Newsletter: https://247sports.com/nfl/cleveland-browns/distribution/signup/The OBR on X - https://x.com/TheOBRWant To Advertise With The OBR or have...2025-01-311h 59Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez On Cleveland with multiple special guests - Browns QB DecisionsHosted By: Brad WardSeveral special guests stop by in Casey's absence to talk a number of topics...Check out TheOBR.com: https://247sports.com/nfl/cleveland-browns/50% Off Annual Subscription: https://247sports.com/nfl/cleveland-browns/join/?ref=quicklinks/The OBR Newsletter: https://247sports.com/nfl/cleveland-browns/distribution/signup/The OBR on X - https://x.com/TheOBRBrad Ward - https://x.com/WardonSports...2025-01-171h 16Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez On Cleveland - Browns Coaching Staff, Quarterback Options, and more...Hosted By; Brad Ward and Casey KinnamonThe guys discuss the new hire for Browns offensive line coach and who they want to see take over at OC. Plus has your view changed on quarterback in 2025 since their draft position has changed. Plus more...Check out TheOBR.com: https://247sports.com/nfl/cleveland-browns/50% Off Annual Subscription: https://247sports.com/nfl/cleveland-browns/join/?ref=quicklinks/The OBR Newsletter: https://247sports.com/nfl/cleveland-browns/distribution/signup/...2025-01-111h 32Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez On Cleveland - Zappe Starting at QB, Fowler Article, Offseason Decisions and moreHosted By: Brad Ward and Pete SmithThe guys get you ready for week 18 and a wild offseason of tough decisions for the Cleveland Browns.Check out TheOBR.com: https://247sports.com/nfl/cleveland-browns/50% Off Annual Subscription: https://247sports.com/nfl/cleveland-browns/join/?ref=quicklinks/The OBR Newsletter: https://247sports.com/nfl/cleveland-browns/distribution/signup/The OBR on X - https://x.com/TheOBRWant To Advertise With The...2025-01-041h 33Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez on Cleveland - Final Home Game 2024, Starting QB, Browns Rumors and more....Hosted By: Brad Ward and Casey KinnamonCleveland Browns final home game, who will start at quarterback, continued evaluations, Browns rumors and much more....Check out TheOBR.com: https://247sports.com/nfl/cleveland-browns/50% Off Annual Subscription: https://247sports.com/nfl/cleveland-browns/join/?ref=quicklinks/The OBR Newsletter: https://247sports.com/nfl/cleveland-browns/distribution/signup/The OBR on X - https://x.com/TheOBRWant To Advertise With The OBR...2024-12-281h 26Film And WhiskeyFilm And WhiskeyA Complete Unknown, James Gunn's 'Superman', and Barrell Craft SpiritsIn this special bonus episode of Film & Whiskey, Bob is joined by Mike Wendt from the Greater Cleveland Film Commission to review James Mangold’s highly anticipated Bob Dylan biopic, A COMPLETE UNKNOWN. The conversation also dives into the newly released teaser for James Gunn’s Superman, exploring how Cleveland continues to play a role in Superman’s cinematic legacy. Later, Brad and Bob sit down with Joe Beatrice and Tripp Stimson from Barrell Craft Spirits. The duo shares insights into the origins and future of Barrell, discusses their innovative whiskey releases, and reveals their favorite movies. (0...2024-12-201h 11Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez on Cleveland - Browns QB Wish List, DTR's Shot, and more....Hosted By: Brad Ward and Casey KinnamonThe guys discuss the Cleveland Browns pertinent topics of the day including the latest at quarterback now and in the future for the Browns organization. A continued look at where the Browns stand on talent and how to improve their situation this offseason.Check out TheOBR.com: https://247sports.com/nfl/cleveland-browns/50% Off Annual Subscription: https://247sports.com/nfl/cleveland-browns/join/?ref=quicklinks/The OBR Newsletter: https://247sports.com/nfl/cleveland-browns/distribution...2024-12-201h 15Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez On Cleveland featuring Ken Rodgers, Showrunner Of HBO's Hard KnocksHosted: Brad Ward and Casey KinnamonFeaturing Ken Rodgers, Showrunner Of HBO's Hard KnocksCheck out TheOBR.com: https://247sports.com/nfl/cleveland-browns/50% Off Annual Subscription: https://247sports.com/nfl/cleveland-browns/join/?ref=quicklinks/The OBR Newsletter: https://247sports.com/nfl/cleveland-browns/distribution/signup/The OBR on X - https://x.com/TheOBRPete Smith - https://x.com/_PeteSmith_Brad Ward - https...2024-12-131h 44The Sweet SpotThe Sweet SpotFlats Development, The Brook Park Browns, and Advances in Kidney Stone TreatmentBrett and Brad discuss the future of Shooters on the Water in the Cleveland Flats west bank and how it relates to hometown artist MGK. We then talk about a study commissioned by the city of Cleveland to look at the economic impact of the Browns moving from downtown to Brook Park. After the break, Brett reviews a new technique for treating kidney stones that recently passed human trials and we cover the latest in Cleveland Sports. Stick around for the last minute for rapid fire conversation starters to use around your family this holiday season. Hosted on Acast...2024-11-2054 minMoment of WenzMoment of Wenz1,257 Wenz Heads. Producer: Blain HillThe mailing list continues to grow. Blain and Brad workshop some catchphrases, discuss shows in Traverse City, Family Matters, and Brad's cat. Stand up clip from near Cleveland where a guy had a crazy laugh. Join the mailing list! Join the mailing list. Send us a question. Check out Brad's special, joke. joke. joke. on YouTube and Vinyl. Follow Blain's Instagram. Follow Brad's Instagram. 2024-11-1119 minThe Big Success PodcastThe Big Success PodcastHow to Leverage Customer Experience to Grow Your Business from Brad ClevelandIn this episode, customer experience expert Brad Cleveland explores into the art of building meaningful customer relationships and the shift from traditional customer service to a proactive, holistic approach to customer experience. Cleveland draws from his work with leading companies like Apple and government entities to explain how a customer-first mindset can transform businesses. He points out essential strategies for success, including quality standards, team alignment, and the effective use of technology such as AI and social media to create loyal customer advocates.About Brad Cleveland:Brad Cleveland is an expert in customer experience and business...2024-11-0908 minOrange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez on Cleveland - Browns Changing On The Fly Plus and Watson Contract Plan, Trade Deadline with Jack DuffinHosted By: Brad WardHow the Browns are making critical changes on the fly in 2024. What can they still accomplish this season. The most important decisions they can make to ensure future success, plus answering your Cleveland Browns questions....Topics: Browns, Cleveland Browns, NFL, FootballTHE OBR NEWSLETTER LINK: https://247sports.com/nfl/cleveland-browns/distribution/signup/THE OBR LINK: https://247sports.com/nfl/cleveland-browns/Email BWard@TheOBR.com for Inquiries 2024-11-011h 19Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez On Cleveland - What Changes Should The Browns Be Making and When?Hosted By: Brad Ward and Casey KinnamonWhat can the Browns do to try and salvage the season. What would your plan be to fix this team? Talent on the roster? Pivot or rebuild?Topics: Browns, Cleveland Browns, NFL, FootballOBR Newsletter: https://247sports.com/nfl/cleveland-b...OBR Website: https://247sports.com/nfl/cleveland-b...OBR Swag Store: https://obr.myprostores.com/For Inquiries Email Brad Ward at BWard@TheOBR...2024-10-121h 54The Sweet SpotThe Sweet SpotThe Perseids, Cleveland's City Flag, and Martian WaterBrett and Brad discuss the changing seasons, what's happening with Bobby George, the new proposals for a new flag for the city of Cleveland, the vast amount of water found under the surface of Mars, new funding in the county, and the upcoming Feast of the Assumption! Hosted on Acast. See acast.com/privacy for more information.2024-08-1454 minThe Sweet SpotThe Sweet SpotFather's Day, the USDA Hardiness Map, and Cleveland SportsBrett and Brad talk through their suffering of the Heat Dome (!!!) through discussing gardening, Father's Day, and overlooked holidays. Then they cover some recent Cleveland news and the latest in sports, including the upcoming Pan America Masters Games happening in Cleveland! Hosted on Acast. See acast.com/privacy for more information.2024-06-1952 minOrange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez on Cleveland - Amari Cooper Holdout Outcomes and Burning Questions with Abby MuellerBrad Ward and Casey Kinnamon host with guest Abby Mueller to talk Amari Cooper holdout, Watson Restructure, Burning camp questions and more#Browns #Cleveland #DawgPound #NFLTopics: Browns, Cleveland Browns, Football, NFLSubscribe at The OBR: https://247sports.com/nfl/cleveland-browns/ To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices2024-06-141h 14Orange and Brown Report: A Cleveland Browns PodcastOrange and Brown Report: A Cleveland Browns PodcastAll Eyez On Cleveland - Stefanski and Berry Extensions, Nick Chubb, and moreBrad Ward and Casey Kinnamon talk Kevin Stefanski and Andrew Berry Extensions, Browns OTAs, Play-Calling, Nick Chubb, wide receiver update...Plus more.... #Browns #NFL #DawgpoundTopics: Browns, Cleveland Browns, NFL, FootballSubscribe To The OBR: https://247sports.com/nfl/cleveland-browns/ To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices2024-06-071h 27Doomsday: History\'s Most Dangerous PodcastDoomsday: History's Most Dangerous PodcastThe Cleveland Balloonfest Disaster of 1986 | Episode 69The Cleveland Balloonfest Disaster of 1986 | Episode 69 Balloons often represent happiness, but if you’ve ever had to explain to a crying child why their balloon flew away and won’t be coming back, you know that balloons are monsters. On this new and much requested episode: you’ll learn the origin of the phrase, “it seemed like a good idea at the time”; we learn why Cleveland is called the Mistake by the Lake, and we’ll see what is probably the most amount of damage one could possibly hope to achieve with balloons.And if...2024-05-0835 minThe Sweet SpotThe Sweet SpotSeeds of Literacy InterviewWe interview Bonnie Entler, President & CEO, and Kara Krawiec, Director of Student Success, from Seeds of Literacy: a Cleveland non-profit focused on GED prep and basic education. 66% of Cleveland adults have a literacy level at or below a 4th grade level, Seeds is working to change that and just had a record year, working with over 1,500 students in their 1-on-1 method of tutoring. Hosted on Acast. See acast.com/privacy for more information.2024-05-0151 minSales Made Easy with Tom NiesenSales Made Easy with Tom NiesenUnderstanding Customer Preferences with Brad Cleveland 💡Uncover the secrets to successful sales in my latest episode featuring the insightful Brad Cleveland from Peacock Alley. 🚀 Join us as we delve into the art of adaptable selling, discussing:The nuances of approaching customers when they are intermediaries. Learn how to tailor your sales approach, aligning with the unique value perceptions of interior designers and resellers. 🎯 Brad shares invaluable insights into Peacock Alley's omnichannel sales strategy, providing accessibility through retail stores, outlets, 250+ retail partners, and a robust e-commerce platform. 🌐Discover the importance of adaptability, customer insights, and mastering the art of sales in this e...2024-02-0208 minGuardians of Finance with Matt McLaughlinGuardians of Finance with Matt McLaughlinBrad Wheeler, President of Shaker InvestmentsIn this episode, we talk with Brad Wheeler, President of Shaker Investments.  Brad has had a long and distinguished career on both the sell-side and buy-side with some notable firms in Northeast Ohio.  We talk with Brad about his experiences in both segments of the investment management business, how he transitioned from analytical roles early in his career to more client-facing positions and we even talk about explaining American football to his former clients in the UK.  Thanks for listening and we hope you enjoy this episode with Brad Wheeler. Connect with Brad here: Brad Wheeler LinkedIn2023-12-0527 minThings You Might Not Have HeardThings You Might Not Have HeardTruth Social, Brad Pitt, Winston Duke & More - 11/15/2023A Morning News Update That Takes Into Account The News Stories You Deem 'Highly Conversational' Today's Sponsor: Blinkisthttp://thisistheconversationproject.com/blinkist Today's Rundown:Man arrested following death of former NHL player Adam Johnsonhttps://theathletic.com/5063249/2023/11/14/adam-johnson-death-arrest/ Michigan man pleads guilty to sending messages about mass shooting plot targeting Jewshttps://www.usatoday.com/story/news/nation/2023/11/13/antisemitic-threats-pleads-guilty-michigan/71572440007/ Trump's Truth Social reports $31.6 mln net loss since launch to mid-2023https://www.reuters.com/technology/trumps-truth-social-reports-73-mln-net-loss-since-launch-2023-11-14/ André 3000 Announces Instrumental Flute Album as F...2023-11-1519 minPrehospital Paradigm PodcastPrehospital Paradigm PodcastTactical Medicine Live, Part 4Joe Schuerger and Brad Wilson joining Scott Wildenheim and Ray Pace for our live show discussing Tactical Medicine and answering your question. The group talks about Tactical Emergency Casualty Care (TECC) and how we teach and train with paramedics and law enforcement on SWAT teams with realistic role players and bleeding control trainers. Joe and Brad touch on counterfeit tourniquets and warn providers about these counterfeit products. Check out their website at https://www.prehospitalparadigm.com/tacmed2023-06-271h 02Cleveland Fandom PodcastCleveland Fandom PodcastScreen Quickies Ep. 22: The Flash, Across The Spider-Verse, Transformers, Kraven Trailer, Hulk Back To Marvel & Brad Pitt’s Turned Down MoviesScreen Quickies Ep. 22, Jun. 21, 2023: On this episode, we discuss The Flash, Spider-Man: Across The Spider-Verse, Transformers, the new Kraven Trailer, Hulk Back To Marvel & Brad Pitt’s Turned Down Movies2023-06-2253 minThe Big Success PodcastThe Big Success PodcastBuilding Success through Customer Experience W/ Brad ClevelandIn this episode of the Big Success Podcast, Brad Cleveland, a customer experience expert, discusses the customer experience movement and how to build success. He believes that success is finding your calling and pursuing it with everything you've got. Brad shares his unique perspective on how the customer movement has shifted and how to fight off the good and go for the great in the customer experience. This podcast is full of takeaways and insights on customer experience and success.About Brad ClevelandBrad Cleveland, a global expert in customer experience, service, and leadership...2023-06-0932 minBusiness Innovators RadioBusiness Innovators RadioEp. #23 – Brad Cleveland – The Big Success Podcast with Brad SugarsBrad Cleveland is known globally for his expertise in customer experience, customer service, and leadership. He has worked across 45 states and in over 60 countries, and his clients have included American Express, Apple, the University of California, the federal governments of the U.S., Canada, Australia, and others. In fact, Brad has consulted or facilitated training in over 70% of the companies that have the top net promoter score in their sectors.Brad has appeared in media that have included the New York Times, Financial Times, Wall Street Journal, Inc. Magazine, Washington Post, NPR’s All Things Considered, and others.2023-06-0932 minBetween Two CairnsBetween Two CairnsExtraction From Demon-F***ked Cleveland 1996 + The ChairYochai & Brad are joined by guest Leo Hunt (of Vaults of Vaarn fame) to review two pamphlet adventures: Extraction From Demon-F***ked Cleveland 1996 by Logan Dean & The Chair by Zach Hazard Vaupen.Parental advisory: this episode contains foul language.Send us your comments or questions!Thanks to Bobby McElver for the show's music and bumpers!For listener questions, email betweentwocairns@gmail.com!Check out our Patreon to support the show. Also stickers.Find more Between Two Cairns here. Hosted on Acast. See acast.com/privacy for more information.2023-05-251h 17First Contact: Stories of the Call CenterFirst Contact: Stories of the Call CenterBeyond Transactional: Taking Customer Service to the Next Level: Brad ClevelandAttention all podcast listeners! Get ready to step up your customer strategy game because we have a treat for you! Our guest today is none other than Brad Cleveland, the global authority on customer strategy and management. With over 45 states and 60 countries under his belt, Brad has worked with top service leaders such as Apple, American Express, and USAA, and has even advised governments worldwide. In this episode, Brad will take us on a journey to uncover the value opportunity of customer experience, and guide us through the new era of CX, personalization, and the most essential...2023-02-031h 00Cleveland Browns Podcast NetworkCleveland Browns Podcast NetworkCleveland Browns Daily – Joe Thomas and Sal Paolantonio join the showBrowns Legend Joe Thomas (15:06) and ESPN National Correspondent Sal Paolantonio (47:25) join Beau Bishop and Nathan Zegura on a Thursday edition of the program. Plus, the guys break down the Browns wide receivers during the 2023 offseason and are also joined by Browns Director of Equipment Operations Brad Melland (1:22:48). Cleveland Browns Daily presented by Bally Bet.See omnystudio.com/listener for privacy information.2023-01-261h 30Your Call is Very Important to UsYour Call is Very Important to UsEp: 3 Why is leadership so critical to CX? - Interview with Brad ClevelandIn this episode, we sit down with Brad Cleveland, know throughout the world for his insight into all things related to customer experience.  Brad is an industry veteran who is one of the leading recognized thought leaders and consultants, as well as a frequent speaker and author of several books. Today, we discuss the important subject of leadership and why it such a critical element to providing a good customer experience.  We also refer several times to his latest book, "Leading the Customer Experience" which we highly recommend for anyone working in the customer experience sp...2023-01-0945 minNext in QueueNext in QueueReining in Costs Responsibly featuring Brad ClevelandPerhaps you’ve heard the phrase, “The contact center is not a cost center.” The idea behind that is great contact centers drive customer loyalty and revenue by creating great experiences. But that doesn’t mean that they shouldn’t be efficient or that they should be immune to cost-cutting measures. Every company should be mindful of costs. But cutting costs for the sake of cutting costs can end up *costing* a lot more in the long run. To discuss how to cut costs responsibly, I talked with Brad Cleveland, author, speaker, and consultant known globally for his expert...2022-12-1649 minPress 1 For NickPress 1 For NickBrad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience] ABOUT NICK GLIMSDAHL Subscribe to my monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on...2022-10-1236 minThe West Peak SessionsThe West Peak SessionsEpisode 40 - Wayne ClevelandIn this episode I chat with notorious Bra Boy and big wave warrior Wayne Cleveland2022-09-291h 04Cleveland Clinic Health Essentials PodcastCleveland Clinic Health Essentials PodcastTalking About Prostate Health With Dr. Brad GillConversations about the prostate, can feel uncomfortable. It’s a sensitive topic about a sensitive area. But ignoring it can allow health issues to go undetected – and that’s a potentially deadly oversight. Urologist, Brad Gill, MD explains common prostate concerns and what can be done to minimize your risk for any problems.2022-07-2725 minVUX WorldVUX WorldTop CX trends and how AI is helping, with Brad ClevelandBrad Cleveland is an author, speaker, and consultant known globally for his expertise in customer strategy and management. He joins us on VUX World to share his perspectives on the current customer experience challenges faced by enterprises and how AI technologies are lending a hand in helping.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to...2022-05-041h 01Dropping BombsDropping BombsNick Royer. From $0 to $75M in the Roofing Business. Episode 467 with The Real Brad Lea (TRBL)Nick Royer & his business partner took New View Roofing from $0 to $75M in revenue over the last 7 years based off some old school ways: be honest, work hard, and KNOCK DOORS! Nick talks about his company’s standard they set & how he helps all his Project Managers get acclimated to the day to day grind in the competitive Dallas TX Roofing Market. New View Roofing: New View Roofing is a veteran-owned, Dallas roofing company, covering all of North Dallas-Fort Worth, TX. We provide full-scale residential, commercial and industrial roofing services. Nick is also a co-founder for Cleveland’s Leading Entr...2022-04-181h 04And The Kick Is Good!And The Kick Is Good!Emergency Pod - The Cleveland SteamerWell the Cleveland Browns have done it. They've traded for Deshaun Watson and while it may help win some football games, they disillusion their fanbase and bring a world of rightfully deserved ire to the team.We gathered up to discuss the inevitable and get into what it means for the Browns, Texans and others involved in this QB carousel.2022-03-1937 minMonsters Eye View PodcastMonsters Eye View PodcastEpisode 9: Brad Thiessen"Brick Wall' Brad Thiessen stops by to talk with Tony and Nicole about how he's adjusting to his new role as the Columbus Blue Jackets Goaltending Development Coach, some top memories from his career and go a couple extra rounds deep in the Shootout Segment!See omnystudio.com/listener for privacy information.2022-02-1331 minCrack the Customer CodeCrack the Customer Code475: Brad Cleveland, Leading the Customer ExperienceSome might not believe it, but there is still a debate between customer experience and customer service, even though the former includes the latter. The first guest of the new season, Brad Cleveland, has a lot to say about the role of customer service in CX. Customer service is often mistreated and not given the respect it deserves. In this episode, we try to change that and Brad has enough great examples and options from his work and his book that are bound to give you something to think about.  Learn more about yo...2022-02-0125 minThe Marketing Book PodcastThe Marketing Book Podcast366 Leading the Customer Experience by Brad ClevelandLeading the Customer Experience: How to Chart a Course and Deliver Outstanding Results by Brad Cleveland About the Book: Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services, and technologies such as AI and mobile. Failing to build the necessary strategy, culture, and processes, they suffer from high costs, dissatisfied customers, and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business...2022-01-141h 11Be Advised - Leading with ValueBe Advised - Leading with Value37. The Four Stages of Life Transition With Ross MarinoYour emotions are what drive most of the decisions you make in your life. And the more dramatic the change, the stronger your emotions will be. In this episode, Brad Swineheart speaks with Ross Marino CFP®, CPFA, CeFT®, founder of Transitus Wealth Partners, about some personal disruptions that led him to writing a book called “Shaping Change”. Ross and Brad also discuss how to manage your client relationships when your clients are in the midst of a life transition. Ross discusses: What led him to write the book called “Shaping Change” How to address uncertaint...2021-11-2430 minHealth Matters with The Medicine Center PharmacyHealth Matters with The Medicine Center PharmacyOral Cancer: Treatments and PreventionHealth Matters is a weekly radio show sponsored by the Medicine Center Pharmacy on WHBC 1480 AM in Canton, Ohio. This episode pharmacists Brad White and Paul White discuss Oral Cancer with Alex Pancake, DDS, Cleveland Clinic Mercy Hospital Dental Services and Edward J. Walsh, MD - Medical Director, Cleveland Clinic Mercy Hospital Cancer Center. https://www.medshoprx.com/blog-health-matters  https://my.clevelandclinic.org/locations/mercy-hospital/specialties/cancer-center 2021-11-2249 minHealth Matters with The Medicine Center PharmacyHealth Matters with The Medicine Center PharmacyPain Management Solutions for Shingles and Other ConditionsHealth Matters is a weekly radio show sponsored by the Medicine Center Pharmacy on WHBC 1480 AM in Canton, Ohio. This episode pharmacists Brad White and Paul White discuss pain management solutions available at Cleveland Clinic Mercy Hospital in Canton Ohio with Dr. David Gutlove, Anesthesiologist and Medical Director of Cleveland Clinic Mercy’s Pain Management Center.    https://www.medshoprx.com/blog/pain-management-with-dr-gutlove  2021-10-1527 minThe Sales EvangelistThe Sales EvangelistBrad Cleveland | 5 Steps Leaders Can Take Immediately to Chart a Course to Customer Loyalty and ResultsFrom small entrepreneurial startups to major corporations, customer loyalty and customer service are vital for business. After all, without customers, would you be able to stay in business? In today’s episode of The Sales Evangelist, Donald is joined by Brad Cleveland, author, speaker, and something, to learn Brad’s five steps leaders should take to build customer loyalty. Establish a vision. Think REI: we inspire, educate, and outfit for a lifetime of outdoor adventure and stewardship. It’s clear, concise, and anyone hearing it will know exactly what the company is about. Visions aren’t exclusiv...2021-10-1123 minWe Live to BuildWe Live to BuildLove your employees so your customers love you with Brad Cleveland | WLTB Podcast #73Brad Cleveland is an author, speaker, & consultant focused on customer strategy/management. He has worked across 45 states & in 60 countries for clients as diverse as AMEX, Apple, USAA, University of California, & the US/Canadan/Australian governments.  Brad is author of "Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results" and "Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience". 00:00 - Guest Introduction01:40 - Get to know Brad02:29 - Good customer service is important10:37 - Writing a book for customer exp...2021-09-1429 minTMTMSERIAL KILLER: The Cleveland StranglerPolice in Cleveland enter a home in Mount Pleasant to arrest a man on sexual assault charges. But they don’t find their suspect. And what they do find sends an already struggling community into chaos. Source materials for this episode cannot be listed here due to character limitations. For a full list of sources, please visit https://crimejunkiepodcast.com/serial-killer-cleveland-strangler/ Learn more about your ad choices. Visit podcastchoices.com/adchoices2021-08-0240 minHealth Matters with The Medicine Center PharmacyHealth Matters with The Medicine Center PharmacyChoosing when to use Cleveland Clinic Urgent Care or the Emergency DepartmentHealth Matters is a weekly radio show sponsored by the Medicine Center Pharmacy on WHBC 1480 AM in Canton, Ohio. This episode pharmacists Brad White and Paul White discuss when to use the Cleveland Clinic Urgent Care or the Emergency Department with Special Guest Barbara Frustaci, RN, Administrative Director Ambulatory Services & Employee Health at Cleveland Clinic Mercy Hospital. https://www.medshoprx.com https://www.cantonmercy.org 2021-07-3145 minCorner Table TalkCorner Table TalkS1:E20 Govind Armstrong & John Cleveland I A Culinary BrotherhoodIn 2012, restaurateur Brad Johnson and Executive Chef Govind Armstrong opened a neighborhood restaurant, Post & Beam, in South LA. Formerly a Golden Bird Fried Chicken location, the building was taken down to the studs and rebuilt as a handsome free-standing building with mid-century modern inspired design, serving California soul food. It quickly gained notoriety locally and nationally for bringing quality food and ambiance, Chef Govind's sophisticated but approachable cuisine, and Brad's brand of hospitality to a neighborhood that, at the time, was often referred to as a food desert. In 2020, Post & Beam was awarded the prestigious LA Times...2021-07-081h 08With The Game On The Line!With The Game On The Line!State Of The Boston Celtics From A Diehard Fan!!!This episode is powered by Pod Decks! Danny Ainge, Jayson Tatum, Jaylen Brown, Brad Stevens and much more! Lil bro wanted to join me to talk about the state of his team the Boston Celtics, he needed to get a lot off his chest and the mist of everything going on from the front office changes, who he feel might become the next head coach, roster and free agency thoughts wants & needs. If your looking to grow your audience or get more engagement you're going to want to check out www.poddecks.com use code GAMEONTHELINE for 10% off your first o...2021-06-0758 minFireside chats without the firesFireside chats without the firesSeason 2 : Episode 14 - Leading the Customer Experience with Brad Cleveland (PART 2)(PART 2)Best-selling author, Brad Cleveland joins the podcast today to discuss his new book, "Leading The Customer Experience". During today's podcast with Neal Topf and Paul Catherall, listen to Brad as he explains who (in his opinion) owns customer experience (will this came as a surprise that it's everyone?), how important having a vision is and why making the mundane interesting is the latest "buzz phrase" but carries weight and importance. Brad provides some refreshing insights regarding how a longer AHT may actually improve customer experience (yes, how many contact...2021-06-0717 minFireside chats without the firesFireside chats without the firesSeason 2 : Episode 14 - Leading the Customer Experience with Brad ClevelandBest-selling author, Brad Cleveland joins the podcast today to discuss his new book, "Leading The Customer Experience". During today's podcast, listen to Brad as he explains who (in his opinion) owns customer experience (will this came as a surprise that it's everyone?), how important having a vision is and why making the mundane interesting is the latest "buzz phrase" but carries weight and importance. Brad provides some refreshing insights regarding how a longer AHT may actually improve customer experience (yes, how many contact center people are turning away right now?), the need to culture a business culture around customer...2021-05-2530 minPress 1 For NickPress 1 For NickBrad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]Brad talks about:·       Why organizations should build a core leadership team around the Customer Experience·       The importance of effective communication·       How to get Employee FeedbackThe person who has influenced Brad the most in the past year:My Mom, Annie ClevelandHis note to all customer service professionals:“Thank you for all the hard work and...2021-05-2436 minPress 1 For NickPress 1 For NickBrad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience] Brad talks about: · Why organizations should build a core leadership team around the Customer Experience · The importance of effective communication · How to get Employee Feedback The person who has influenced Brad the most in the past year: My Mom, Annie Cleveland His note to all customer service professionals: “Thank you for all the hard work and important work that you do.”2021-05-2436 minHealth Matters with The Medicine Center PharmacyHealth Matters with The Medicine Center PharmacyNational Occupational Therapy Month: Special Guest Julie Dominik Cleveland Clinic Mercy HosptialHealth Matters is a weekly radio show sponsored by the Medicine Center Pharmacy on WHBC 1480 AM in Canton, Ohio. This episode pharmacists Brad White and Paul White discuss National Occupational Therapy Month with Julie Dominik from Cleveland Clinic Mercy Hospital in Canton, Ohio. 2021-04-1949 minQueer Writers of CrimeQueer Writers of CrimeBud Gundy Emmy Award Winner And Lambda Literary Award FinalistEp:037 Bud Gundy is Lambda Literary Award finalist and an Executive Producer and on-air host at KQED, the PBS and NPR affiliate for Northern California. In 2003, he received an Emmy Award for producing the documentary Lonely Island: Hidden Alcatraz. He won his second Emmy Award in 2016 for directing the KQED News special, State of Surveillance. He's been nominated for two other works.Bud grew up in North Olmsted, Ohio, a western suburb of Cleveland.  He attended St. Edward High School, graduating in 1982, followed by five years at Cleveland State University where he earned a degree in Political S...2020-06-1838 minThe Brad Cesmat ShowThe Brad Cesmat ShowBalancing The Return Of Sports, Cleveland Browns Assistant Coach Scott Peters, 2020 Vision – Chaparral’s Madison LiebmanArizona Governor Doug Ducey is expected to speak on the status of quarantine on Tuesday. Brad and Eric discuss all the major sports returning and the balancing act and challenges each face. Former ASU star offensive lineman, now Cleveland Browns assistant coach Scott Peters Skyped in with Brad. Plus, Eric talks with Chaparral soccer star Madison Liebman (35:34 on podcast) as she Skypes in to talk about her decorated four-year career which included four State Championships, as well as her decision to play at Penn starting next fall. 2020-04-2943 minHoosier United Methodist PodcastHoosier United Methodist PodcastUMPP.025: A Very Unusual Easter. Be Encouraged by Bishop Julius TrimbleEaster 2020 was very unusual to say the least according to Indiana Area Bishop Julius Trimble.  Bishop Trimble was Rev. Dr. Brad Miller’s guest on Be Encouraged by the Bishop on the United Methodist People Podcast.  Bishop Trimble shared how he spent his Easter attending four online worship experiences and recording an Easter sermon which was aired on television and online on Easter Sunday.  Of course the coronavirus pandemic caused the closure of almost all United Methodist Church buildings for Easter leaving most churches to worship in some sort of lifestream form. Bishop Trimble shared some of the k...2020-04-1300 minGoing Off TrackGoing Off Track#309 - The SidekicksCleveland still rocks and The Sidekicks prove it. The entire band sat down to chat with old pal, Benny and Brad about road dog tips, driving in NYC, the 'River of Fire' and why people from Cleveland are just so damn nice.2020-04-091h 33Going Off TrackGoing Off TrackThe SidekicksCleveland still rocks and The Sidekicks prove it. The entire band sat down to chat with old pal, Benny and Brad about road dog tips, driving in NYC, the 'River of Fire' and why people from Cleveland are just so damn nice.2020-04-091h 33The Insider\'s Guide To FinanceThe Insider's Guide To FinanceBrad Feld - Life of a Venture CapitalistBrad Feld is a legend in the venture capital world. He is a co-founder of the Foundry Group and co-author of the seminal guide to venture capital, Venture Deals.Brad speaks with us about the book and weaves in examples and experiences from his career in venture capital. We also go further to discuss his more personal relationship with art, meditation, and his journey with anxiety and depression.Venture Deals, in its fourth edition, is a must-read if you are raising venture capital.Check out some of our most popular episodes:2020-01-2943 minFilm And WhiskeyFilm And WhiskeyMy Favorite Movie with Tom Lix, Cleveland WhiskeyIn this special bonus series, Bob and Brad sit down with local distilleries and their CEOs to talk the distilling process, the products each offers, and the pure joy of a favorite movie. Our first guest is Tom Lix, CEO of Cleveland Whiskey. Tom's company is famous in the industry for its technology, which allows it to produce a whiskey with the character of an aged spirit in a matter of days. Tom discusses the line of Cleveland Whiskey products before introducing his two favorite films: All is Lost and Quigley Down Under. Film & Whiskey...2019-03-2817 minAll The Balls PodcastAll The Balls Podcast5 Candidates To Be Next Cleveland Browns Head CoachBrad goes through 5 candidates to be the next Cleveland Browns head coach--- Support this podcast: https://anchor.fm/brad-berreman/support This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit alltheballs.substack.com2018-10-3105 minFresh Hope for Mental HealthFresh Hope for Mental HealthInterview with Dr. Steve Grcevich, President of Key MinistriesIn this edition of Fresh Hope for Mental Health Pastor Brad interviews Dr. Steve Grcevich.  Dr. Grcevich is the author of Mental Health and the Church: A Ministry Handbook for Including Children and Adults with ADHD, Anxiety, Mood Disorders, and Other Common Mental Health Conditions, which be released this week (February of 2017).  Pastor Brad believes that this book is a must read and must use book for any church that wants to include people who struggle with mental health issues. The church across North America does a weak job of welcoming and including families of children, teens, an...2018-02-0539 minMountain Mantras: Wellness and Life LessonsMountain Mantras: Wellness and Life LessonsBe there for your customers with Brad ClevelandBrad Cleveland is an author, speaker, consultant and expert on customer satisfaction and employee engagement. He offers up mantras for engaging with customers for the highest levels of satisfaction.  2017-03-2539 minAudioShelfAudioShelfThe Odds of Loving Grover Cleveland by Rebekah Crane | Episode Twenty-OneIn this episode, Britney and Brad review the audiobook for The Odds of Loving Grover Cleveland by Rebekah Crane. This story takes place at a summer camp for teens who self-diagnose themselves with pretty heavy mental health disorders. As we travel through the world of teenage angst, Britney and Brad discuss their differing viewpoints and feelings about the audiobook that generates a powerful discussion about society's stigma of teen mental health. Join them as they decide if they want to shelf or shove the lost souls of Camp Padua. Read More: https://audioshelf.me/episodes/the-odds-of-loving-grover-cleveland-rebekah-crane* Get it on Audible...2017-02-1345 min