Shows
The StationS2E15. Addicted to Change? Why Your Salon Doesn’t Need a New Plan, It Needs a BackboneWant to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.If you’re constantly revamping your service menu, rewriting policies, or launching promos that fizzle after two weeks, this one’s for you. In this episode, Brie and Chandra tackle the sneaky habit of overhauling everything the second it gets uncomfortable. You’ll learn how to stop reacting, start reinforcing, and finally build a salon that feels...2025-07-2925 min
The StationS2E14. The Salon Industry Isn’t What It Used to BeWant to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Burnt out by the chaos and feeling like your once-beloved salon industry is falling apart? You’re not crazy—the old loyalty, training, and standards have been gutted, and “freedom” has become code for a free-for-all that’s draining your energy and your bottom line. In this episode, we rip the lid off booth rental myths, call ou...2025-07-2234 min
The StationS2E13. Your Energy as the Owner Sets the Entire Salon CultureWant to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Let’s get brutally honest: if your salon feels tense, disconnected, or stuck in a cycle of drama, it’s not just a team problem; it’s a leadership energy problem. This episode dives deep into how your presence as the owner shapes every inch of your salon culture, and how shifting your own energy, habits, an...2025-07-1533 min
The StationS2E12. When Success Makes You Self-Conscious: The Mind Games Salon Owners PlayWant to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Ever notice how the minute your salon starts running smoother, the guilt and mind games kick in? This episode dives headfirst into the self-conscious spiral that hits when salon owners finally taste real freedom, only to second-guess their every move. If you’re tired of shrinking your success to keep everyone else comfortable, tune in to dis...2025-07-0826 min
The StationS2E11. How to Hire in Your Salon After You’ve Been BurnedWant to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.If a bad salon hire has left you second-guessing your leadership, you’re not alone—and you’re definitely not stuck. This episode is for every salon owner who’s been ghosted, betrayed, or drained by the wrong team member and now finds themselves carrying the whole business on their back. We’re breaking down the bold, step...2025-07-0134 min
The StationS2E10. Wake Up, Salon Owners: Second-Guessing Your Cancellation Policy Is Costing You BigIf you’re still feeling guilty about charging cancellation fees, listen up: that hesitation is eating away at your business, your peace, and your confidence as a leader. In this episode, we break down why cancellation policies aren’t about punishment—they’re about protecting your time, teaching clients how to treat your business, and setting a standard that your whole team can actually follow. Tune in for the mindset shifts, leadership moves, and actionable steps to finally build a policy that sticks—so you can lead with authority, stop the chaos, and reclaim control over your schedule and your sanit...2025-06-2436 min
The StationS2E9. Leading Through the Chaos: 5 Moves to Stabilize Your Salon When Everything Feels HardIf you’re waking up every day with that pit-in-your-stomach feeling, desperately holding your team and business together while the world feels like it’s spinning out of control, this episode is your lifeline. We’re diving deep into what it really takes to lead through tough times—because strong leaders aren’t made when things are easy, they’re called up when everything feels impossible. Tune in for five real, actionable moves that will help you stop spinning your wheels, anchor your team, and finally lead with clarity instead of chaos—so you can reclaim control, stabilize your business, and...2025-06-1731 min
The StationS2E8. Hyper Independence Is Killing Your Salon Business (And You Don’t Even See It)When your “strength” turns into silent suffering and your business starts to feel heavier than your color cart, it’s not a systems problem—it’s a hyper independence problem. This episode dives straight into why so many salon and spa owners believe they have to do it all, why that belief is costing you everything, and what it actually takes to loosen your death grip on control without watching your business burn to the ground. Listen in and finally learn how to trade exhaustion for empowerment, break up with burnout, and start building a business that gives back to you—for...2025-06-1030 min
The StationS2E7. The Real Salon Growth Killer: Getting Too ComfortableIf you’re sick of running a “fine” business that’s quietly killing your passion, this episode is your wake-up call. Brie and Chandra break down how playing it safe—staying stuck in comfort zones with your pricing, service menu, and leadership—keeps you stalled and unsatisfied, even when everything looks stable on paper. Tune in to learn how to ditch that comfort, make bold CEO moves, and reignite the growth, clarity, and control you actually want in your business.Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edi...2025-06-0321 min
The StationS2E6. Most Salon Owners Will Never RetireIf you’ve ever told yourself you’ll “just sell the business someday” or that you’ll slow down when things get less crazy, this episode is your wake-up call. Brie and Chandra are pulling back the curtain on the real cost of avoiding retirement planning—and how to flip your business into your future safety net. We’re breaking down the six pillars of a retirement-ready salon, including scalable revenue, financial boundaries, and the mindset shifts you must make to stop being the glue and start being the visionary.Want to start leading with more stru...2025-05-2733 min
The StationS2E5. Why Your Salon Feels Stalled (and How to Fix It)If your to-do list is a mile long but nothing’s moving, decision fatigue might be to blame. In this episode, we break down how indecision is quietly sabotaging your momentum—and why imperfect action will always beat perfect plans. You’ll learn how to protect your energy, lead with more clarity, and finally make those hard calls that move your business forward.Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start...2025-05-2019 min
The StationS2E4. You Can’t Call Yourself a Salon CEO If You’re Breaking the LawIf you're calling the shots—setting schedules, prices, team meetings—but handing out 1099s? You're not just skating on thin ice, you're breaking the law. This episode breaks down the legal, financial, and cultural risks of misclassifying your team, and why “everyone else does it” is not a valid excuse. You’ll walk away with the truth about compliance, the steps to rebuild your structure the right way, and the mindset shift it takes to lead with integrity—not fear.Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edi...2025-05-1318 min
The StationS2E3. The Truth Salon Owners Need—Stop Believing These Business LiesFeeling like you’re stuck in a never-ending cycle of burnout, blame, and chaos? You’re not alone—and it’s time to call yourself forward, not out. In this episode, Brie and Chandra break down the sneaky lies salon and spa owners tell themselves—keeping them stuck in survival mode—and show you how radical honesty, real strategy, and stepping fully into your CEO role can change everything. Tune in to learn how to ditch the overwhelm, claim your leadership, and finally build the profitable, sustainable business you deserve.Want to start leading with more st...2025-05-0631 min
The StationS2E2. The Real Reason Your Salon is Drowning in Admin WorkIf your salon feels like a 24/7 to-do list and you're stuck playing every role from front desk to inventory manager, this episode is your wake-up call. Brie and Chandra break down how AI can stop the chaos, help you reclaim your time, and finally give you the freedom to lead like a CEO—not a full-time firefighter. From appointment optimization to hands-off marketing, you’ll learn exactly how smart systems can make your business more profitable, your team more supported, and your life a whole lot less hectic.Want to start leading with more...2025-04-2929 min
The StationS2E1. You’re the Cause of Your Salon’s Chaos (here’s how to fix it)Salon chaos doesn’t just happen—it builds when leadership runs on emotion instead of structure. In this episode, we break down the real reason your team keeps testing boundaries and how to lead with clarity without losing your heart. If your business feels one text away from a meltdown, this episode shows you how to take back control.Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO...2025-04-2224 min
The StationYour Salon Is an Emotional Dumpster Fire—Here’s WhyIn this episode, Brie and Chandra discuss the challenges salon and spa owners face, particularly the chaos that can arise from a lack of structure and clear boundaries. They emphasize the importance of leadership, accountability, and creating a supportive culture within the salon. The conversation covers practical strategies for setting boundaries with clients, establishing a playbook for operations, and the necessity of having hard conversations to maintain a healthy work environment. Ultimately, the episode encourages owners to embrace their role as leaders and implement systems that foster a professional and profitable business.Takeaways2025-03-2523 min
The Station"The Big Salon Myth: Why Smaller Could Make You Richer"Episode Description: For years, I believed that scaling up was the only path to success—more stylists, more revenue, more growth. But what if I told you that bigger doesn’t always mean better? In this episode, I’m getting personal and sharing why I made the bold decision to downsize my salon, how it completely transformed my business, and why large salons often struggle to hit even 20% profitability.I’ll walk you through: ✅ The real financial challenges of running a large team ✅ How industry data made me rethink my entire business model ✅ What happened w...2025-03-1815 min
The StationStop Taking Advice from Strangers—Your Business Deserves BetterToo many salon owners are making major business decisions based on random social media comments and unqualified peer advice—and it’s costing them big time. In this episode, Brie and Chandra break down the dangers of crowdsourced business strategies, why bad advice spreads like wildfire, and how relying on opinions over data can tank your profitability. They’ll also dive into the power of real mentorship, the importance of understanding your own salon metrics, and why investing in proper business education is the key to long-term success.Stop gambling with your business—tune in now!Fo...2025-03-1123 min
The StationEmpowerment Over Entitlement: Standing Firm Against Your Team’s DemandsHave You Ever Felt Like a Hostage in Your Own Business?Have you ever felt trapped in your own salon—like you're walking on eggshells around your team, afraid to enforce policies or hold people accountable? If so, you might be dealing with entitlement culture, and it’s silently killing your studio’s success.In this episode of Salon Swagger, Brie and Chandra break down the critical difference between empowerment and entitlement in salon leadership. They dig into why entitlement takes root, how it erodes team morale and business growth, and—most importantly—what you can do to...2025-03-0530 min
The Station“Is Your Salon on the Path to Failure? Here’s How to Fix It”Running a salon or spa takes more than talent—it takes strategy. In this episode of Salon Swagger, Brie and Chandra dive into why so many salon businesses struggle and what sets the successful ones apart. They break down the hard truths about cash flow, pricing, and why systems—not just skill—are the foundation of a profitable, sustainable business.You’ll learn what it really takes to transition from being a service provider to stepping into your CEO role with confidence. From leadership and team management to financial discipline, Brie and Chandra introduce the five essentia...2025-02-2546 min
The Station"The Pricing Mistakes That Are Costing Your Salon Thousands (And How to Fix Them)"Pricing isn’t just a numbers game—it’s the foundation of a profitable, sustainable salon or spa business. In this episode, we’re diving into the strategies that every salon owner needs to know to stop undercharging, boost revenue, and start running their business with confidence.We’ll uncover the most common pricing mistakes, like the copycat approach and guessing your way to burnout, and replace them with actionable strategies that actually work. From building tailored pricing to mastering retail strategies, we’ll guide you through the key steps to take control of your financials.Plus...2025-02-1832 min
The StationAre you Working Non-Stop, Yet Nothing is Getting Done?Salon Swagger: The Salon Owner 60 Hard Challenge – Breaking the Burnout CycleBurnout. Overwhelm. Feeling stuck in the daily grind. Sound familiar? In this episode of Salon Swagger, Brie and Chandra tackle the relentless cycle of burnout and lack of productivity that so many salon owners face. They introduce the Salon Owner 60 Hard Challenge, a game-changing approach designed to help salon owners implement small, powerful daily tasks that create massive results over time.From daily accountability and strategic planning to delegation and revenue-boosting retail strategies, this episode is packed with insights to help you regain control, bu...2025-02-1125 min
The StationThe Missing Piece That Took Tanya’s Salon from Stressed to Success”In this powerful episode of Salon Swagger, host Brie interviews Tanya, a commission salon owner who completely transformed her business and life with the coaching tools from The Beauty Biz Agency. Tanya shares her inspiring journey—how she went from feeling overwhelmed and stuck to becoming a confident, profitable leader with a salon that runs like a well-oiled machine. Together, they dive into the game-changing impact of investing in yourself, building a positive team culture, and having the right strategies to create real, lasting growth.Feeling ready for your own transformation? Visit www.thebeautybizagency.com for resources, co...2025-02-0429 min
The Station"How to Escape the Salon Owner Chaos Cycle—For Good"Ready to break free from chaos and transform your salon or spa into a powerhouse of profit and freedom? In this episode of Salon Swagger: Make Bank. Run the Show. Ditch the Chair., Brie gets real about redefining investments—not just in money, but in time, energy, and your future. Hear her personal journey from survival mode to running a salon that thrives on autopilot, and discover the key strategies that can revolutionize your business. From breaking habits that keep you stuck to choosing the right coach to guide you, this episode is packed with actionable insights and real ta...2025-01-2835 min
The Station"Are You Tapping Into Everything Your Sales Rep Can Do for Your Salon?"Are you making the most of your sales rep and distributor? 🤔 If you think they’re just there to stock your shelves, think again! In this episode of Salon Swagger: Make Bank. Run the Show. Ditch the Chair., we’re joined by Krystelle, a seasoned sales consultant with 15 years of experience in the professional beauty industry.Krystelle shares insider tips on how sales reps can help you:✨ Plan promotions that boost revenue✨ Manage inventory like a pro✨ Access exclusive tools and resources to grow your businessDiscover the secrets to building a strong partne...2025-01-2135 min
The StationIs Your Salon Killing Stylist Careers? Fix This NOW!"Stylists Are Leaving Commission Salons... But Why?In this episode of Salon Swagger, we’re uncovering the hard truths about commission salons that no one else is talking about. 💥 Are you a salon owner struggling to keep your team motivated and growing? Or a stylist who feels unsupported and stuck in your career? This episode is your wake-up call.🔥 We’ll tackle the BIGGEST issues in commission salons, including:✅ Why stylists feel trapped—and what owners can do to fix it.✅ The myths about commission salons that hurt everyone.✅ How to build a salon where styl...2025-01-1438 min
The Station“Likes Don’t Pay the Bills: How to Use Social Media to Fill Your Chair”Likes Don’t Pay the Bills: How to Use Social Media to Fill Your ChairAre you chasing likes, comments, and shares but not seeing results in your salon or spa business? In this episode of Salon Swagger, we’re breaking down how to use social media strategically to attract clients, build trust, and ultimately, fill your chair.We’ll cover:Why vanity metrics don’t matter (and what does).How to stop chasing trends and stay consistent.The five phases of the Click to Chair: The Ultimate Client Journey and how...2025-01-0731 min
The StationIs Your Past Holding You Hostage?🎧 Is Your Past Holding You Hostage?Are the same old struggles keeping you from running the salon or spa of your dreams? In this episode, we’re uncovering how to let go of the baggage holding you back—whether it’s outdated systems, fear of change, or past mistakes. 🖤✨It’s time to reclaim your role as the visionary leader your business needs. Step into a future filled with growth, freedom, and a team that thrives because you lead with confidence. Ready to rise above? Let’s get started!👉 Find more resources for salon and spa owners...2024-12-3124 min
The Station"We Listen and We Don't judge" In this lighthearted and relatable episode of We Listen and We Don’t Judge: Podcast Edition, we dive into the hilarious, slightly questionable, and oh-so-real things salon and spa owners do to survive the chaos of running a business. From spotting color tubes with a drop left and sneaking them back on the shelf to pretending to be “in a meeting” while scrolling TikTok behind a closed office door, we’re sharing all the quirks that make salon life unique. This episode is a fun, no-shame look at those little habits we all know we probably shouldn’t do—but let’s be...2024-12-2424 min
The Station2025: EPIC Year Ahead2024 was no walk in the park for salon and spa owners, and we’re not sugarcoating it. In this powerful episode of Salon Swagger, Brie Holt and Chandra See dig into the real challenges that left many business owners feeling stuck and overwhelmed. But here’s the twist: those challenges can be the foundation for something incredible in 2025.From breaking free of survival mode to crafting a vision that actually excites you, Brie and Chandra serve up actionable insights to help you transform your business and your life. They explore why financial health should be a top prio...2024-12-1734 min
The Station"Reset, Rebuild... or Stay Miserable? The Choice That Changes Everything""Reset, Rebuild… or Stay Stuck? How to Conquer Fear and Transform Your Salon"Feeling overwhelmed, stuck, or out of sync with the salon or spa business you’ve built? It might be time to reset or rebuild—and this episode of Salon Swagger is your roadmap to making that choice. Brie Holt and Chandra C. dive deep into the fears holding salon owners back, from losing employees to facing financial hits, and reveal how embracing change can align your business with your vision and values.💡 Takeaways You Can’t Afford to Miss:It’s NEVER too lat...2024-12-1035 min
The Station"Wake-Up Call: Why Your Business Might Be Making You Miserable (Even If It’s Profitable)"Wake-Up Call: Why Your Business Might Be Making You Miserable (Even If It’s Profitable)In this Salon Swagger episode, Brie and Chandra tackle the raw truth about salon and spa ownership: what happens when the business you built starts draining your happiness? They break down the signs it’s time to hit reset or rebuild, and how to make the tough calls that lead to real joy and alignment.💡 What You’ll Learn:Why feeling resentful might be your red flag.Being profitable doesn’t mean you’re fulfilled.How a toxic culture can hide behi...2024-12-0341 min
The Station"Your Business Isn’t Stuck, You Are—How to Take Control and Start Growing"Still feeling stuck in your salon or spa? In this episode, Brie and Chandra dive deep into how salon owners can stop waiting for change and start making it happen today.Here’s what you’ll uncover:Why being unclear about your goals is the biggest roadblock to your success.How small, consistent actions lead to massive growth—without feeling overwhelmed.The power of seeking mentorship to avoid years of frustration and stagnation.Why feeling stuck is a signal for change, not a sign of failure.If you're ready to stop waiting and start taking contro...2024-11-2645 min
The StationStop Losing Clients at Checkout: Master the Follow-Up Game"In this episode of Salon Swagger, Brie and Chandra shine a spotlight on one of the most overlooked—but most critical—parts of the client journey: the service close. If you’re skipping this step or not nailing it, you’re leaving money, client loyalty, and future bookings on the table.Here’s what we cover:💡 What the service close really is and why it’s a game-changer for retention and revenue.💡 The common mistakes salon and spa owners make that sabotage the close.💡 How to confidently recommend retail, rebook appointments, and set up clients for success.2024-11-2334 min
The StationWhy Your Client Journey Falls Flat (And How to Make It Seamless)" In this episode of Salon Swagger, Brie and Chandra break down the steps to creating a seamless client journey in your salon or spa. They revisit key topics like social media, website optimization, pricing, and consultations before diving into the heart of today’s discussion: setting the stage for a flawless service experience and nailing the service close. Here’s what’s inside: 💡 How preparation and a clean, organized space set the tone for a positive client experience. 💡 The power of consistent service processes and why SOPs are a non-negotiable for quality. 💡 Tips for owners to train...2024-11-2330 min
The Station"Why Your Team Hates Selling Retail (And How to Make Them Love It)"Is your team shying away from selling retail products? In this episode, Brie and Chandra dive into the common challenges salon owners face when getting their teams to recommend retail—and why it’s more than just about making a sale.You’ll learn:Why retail recommendations are a critical part of client care and should be seen as a service.How to reframe fear of rejection and transform it into a learning opportunity.The importance of consistent training and creating a retail-friendly culture in your salon.How building genuine relationships with clients can skyrocket your retail...2024-11-1936 min
The Station"Legacy Meets Innovation: Chris Knudsen on Reinventing Tradition at Mane Attraction Salon"In this episode of Salon Swagger, hosts Brie Holt and Chandra C. welcome Chris Knudsen, co-owner of Mane Attraction Salon, to discuss his journey in the hair industry, the importance of education and training, and the challenges faced during the pandemic. Chris shares insights on the future of commission salons, building a strong training program, and the impact of community engagement through charity work. He emphasizes the need for salon owners to treat their business like a business, understand their numbers, and maintain a focus on customer experience. The conversation concludes with Chris offering valuable advice for sustainable business...2024-11-1255 min
The Station"Feel Like You’re Drowning in Your Salon? This Is How to Get to CEO Status"Are you stuck in the cycle of overwhelm, financial instability, and endless struggle? In this episode, Brie and Chandra break down the key challenges salon and spa owners face—and how to transform your business with a solid strategy.Here’s what you’ll discover:How a lack of strategy is keeping your salon from growing and thriving.The four building blocks of a successful salon strategy: Authority, Organization, Financial Momentum, and Purpose.Why aligning your mission, vision, and core values is crucial for decision-making and team culture.How understanding your client avatar and implementing effective system...2024-11-051h 15
The StationSammi's Journey from Associate Stylist to Salon EducatorIn this episode, Brie and Sami discuss the benefits of working in a commission-based salon versus renting a booth or suite. They debunk common myths about commission salons and highlight the financial stability and support provided by these establishments. They also emphasize the professional growth potential and career advancement opportunities available in commission-based salons. In this conversation, Brie and Sami discuss the growth opportunities and long-term career advantages available in a commission salon. They highlight the possibilities for advancement, such as becoming an educator or brand color educator, and the ability to work with different brands and attend various...2024-10-2944 min
The Station"Why Are You Still Playing Superwoman? The Truth About Leading While Struggling"Ever feel like you have to be everything to everyone—at home and in your business? In this episode, Brie and Chandra open up about the unspoken challenges faced by salon and spa owners, especially women, as they juggle personal struggles with business responsibilities.Tune in for:Personal stories of loss and adversity that shaped their leadership.How to navigate the pressures of being a caregiver and a leader without burning out.Practical strategies for setting boundaries, delegating tasks, and focusing on progress over perfection.Why it’s okay to ask for help and how vulnerability can...2024-10-2232 min
The Station"Struggling with Your Salon? Here’s How These Owners Found Their Breakthrough"Ever feel like your salon is on the edge of a breakdown? In this episode, Brie and Chandra share powerful stories of salon owners who faced the toughest challenges—from team walkouts and financial fears to leadership struggles—and turned their businesses around.You’ll hear:How Tanya, Rose, Kathlyn, and Lori overcame their toughest obstacles and transformed their businesses.Why taking bold action and seeking help is the secret to overcoming adversity.How building a strong, supportive team can change the entire trajectory of your business.Why understanding your finances and embracing change are non-negotiable for su...2024-10-1531 min
The Station"Why Your Social Media Sucks—And How to Fix It Without Working Harder"Is your social media feeling like a time-suck with little reward? In this episode, Brie sits down with Tiffany Welty, a freelance social media manager, to reveal the strategies that actually work for salon and spa owners. In this episode, you'll learn:Why many salon owners are missing the mark on social media.How to simplify your social media without sacrificing quality.The power of building a community and creating engaging content that actually works.Advanced strategies to grow your brand with smart posting, email marketing, and audience insights.Stop wasting time and start posting s...2024-10-0827 min
The Station"From Behind the Chair to Building a Million-Dollar Salon: The Real Journey"Ever wonder what it takes to go from a solo stylist to running a multi-million dollar salon? In this episode, Brie shares her personal journey of overcoming challenges, hitting a glass ceiling, and making the bold shift from stylist to CEO.Discover:The mindset shifts that took Brie from working in the business to working on the business.The challenges and breakthroughs that led to the creation of The Beauty Biz Agency.Why resilience, mentorship, and investing in yourself are non-negotiable for growth.The real reasons many salon owners hit a plateau—and how to break th...2024-10-0231 min
The StationMy Journey from Solo to Million Dollar Salon Owner to Salon CoachIn this episode of Salon Swagger, Brie shares her transformative journey from being a solo stylist to becoming a successful salon owner and coach. She discusses the challenges she faced, including hitting a glass ceiling in her business, the importance of mindset shifts, and the eventual creation of the Beauty Biz Agency to help other salon and spa owners thrive. Through her story, she emphasizes resilience, leadership, and the value of investing in oneself and one's business.takeawaysBrie's journey from solo stylist to salon owner is inspiring.Hitting a glass ceiling is a...2024-10-011h 01
The Station"Support Staff: Are They Boosting Your Profits or Just Wasting Space?"Are you getting the most out of your support staff—or just paying them to show up? In this episode, Brie and Chandra tackle the hard truths about compensating support staff, especially at the front desk, and why it's crucial for business success. Highlights include:Why recognizing the value of your support staff is a game-changer for client experience and profitability.How to balance fair compensation with business profitability without burning out.The importance of clear roles, responsibilities, and accountability in boosting performance.Why measuring results and financial tracking are the keys to creating a pay str...2024-09-2430 min
The Station"Done with Your Business? Here’s How to Fall Back in Love"Ever feel like you're just not into your salon or spa anymore? In this episode, Brie and Chandra dive into the tough but real moments when salon owners fall out of love with their business. It happens to the best of us—but the key is how to get back on track and reignite your passion.You’ll learn:Why it’s normal to go through phases of love and hate with your business.How to reconnect with your original why and rediscover what excites you.The power of self-reflection in tackling burnout and recurring problems.Why se...2024-09-1731 min
The Station"Why Most Salons Fail in Q4 (And How You Can Be the Exception)"Is your salon prepared for the holiday rush—or just hoping to survive it? In this episode, Brie and Chandra dive deep into how strategic planning for Q4 can set you up for more than just a successful holiday season—it’s about laying the foundation for long-term growth.Discover:The cash flow secrets that will keep your profit margins healthy during the busiest time of year.How to create a promotions calendar that maximizes every opportunity in Q4.The power of retail sales, holiday bundles, and upselling to boost your bottom line.How to keep y...2024-09-1039 min
The Station"From Fluff to Focus: The Med-Spa Success Story"In this episode Brie talks with a successful Med-Spa owner about her journey and how coaching has changed her life and business!Amanda Mathis, the visionary behind Mathis Salon and Spa, shares her journey and success in the salon and spa industry. She emphasizes the challenges and doubts she faced along the way, but her passion and love for the industry kept her going. Amanda believes in putting guests first and creating a community where everyone feels valued and respected. She also highlights the importance of having a clear pathway for team members to grow and develop. Amanda's...2024-09-0340 min
The Station"Is Booth Rental the Trap You Didn’t See Coming?"Is the commission salon model the real game-changer for stylists? In this episode, Brie sits down with Caroline, a successful commission stylist, to challenge the myths surrounding booth and suite rentals and highlight why commission salons could be the key to financial stability and career growth.Discover:Why commission salons offer more freedom and opportunities than you think.The hidden benefits of a supportive team environment and access to resources.How commission-based models can fuel your personal brand through social media.What aspiring stylists need to know before choosing their career path.If you’re re...2024-08-2728 min
The StationFrom Solo Barber to Franchise Owner - with JennelleIn this episode, host Brie interviews Jenelle, a successful barbershop owner, about her journey from being a solo barber to franchising her business. They discuss the challenges Janelle faced in scaling her business and the value of coaching in overcoming those challenges. Jenelle shares the lessons she learned during her coaching program and the impact it had on her personal and professional life. She also talks about her plans for the future, including coaching other barbers and expanding her franchise. Overall, the episode highlights the importance of structure, protocol, and setting expectations in a commission-based salon or spa.2024-08-2038 min
The StationSelling Without the Sleaze: The Beauty Industry’s Untapped Goldmine"Is selling in the beauty industry pushy—or just good service? In this episode, Brie and Chandra challenge the misconceptions about sales and explain why a positive sales mindset is the secret to growing your salon or spa.Discover how to:Reframe selling as an extension of your service, not something uncomfortable.Use consultations as a powerful tool for client connection and revenue growth.Master upselling and cross-selling strategies that enhance the client experience.Build loyalty with strategic follow-ups, referral incentives, and loyalty programs.This isn’t about hard sales—it’s about creating memorable experien...2024-08-1336 min
The StationFrom Farm to Fashion - with Sydney BerryIn this episode of Salon Swagger, Sydney Berry, a successful salon owner and distributor, shares her journey in the beauty industry and the importance of strategic vendor relationships. She emphasizes the need for salon and spa owners to understand their purpose and foster a collaborative culture. Sydney also discusses her involvement with Hair to Stay Salon 1000 Club, an organization that provides subsidies for scalp cooling to cancer patients. The episode highlights the power of passion, perseverance, and giving back in the beauty industry.Takeaways:Success in the beauty industry comes from understanding your purpose and fostering...2024-08-0645 min
The StationFrom the Farm to Fashion - with Sydney BerryIn this episode of Salon Swagger, Sydney Berry, a successful salon owner and distributor, shares her journey in the beauty industry and the importance of strategic vendor relationships. She emphasizes the need for salon and spa owners to understand their purpose and foster a collaborative culture. Sydney also discusses her involvement with Hair to Stay Salon - 1000 Club, an organization that provides subsidies for scalp cooling to cancer patients. The episode highlights the power of passion, perseverance, and giving back in the beauty industry.Takeaways:Success in the beauty industry comes from understanding your purpose and...2024-08-0645 min
The Station"Mom Guilt vs. Business Goals: Can Salon Owners Really Have It All?"Can you build a thriving salon or spa while being the mom you want to be? In this episode, Brie and Chandra dive into the struggle so many salon and spa owners face: managing mom guilt while running a business.Learn how upbringing and societal norms shape our expectations and why giving yourself grace is key to finding balance. You’ll also discover:The power of setting boundaries to protect your time and energy.How practicing gratitude can shift your mindset.Strategies for prioritizing self-care without sacrificing your business or family.The importance of seeking support an...2024-07-3030 min
The Station"Are You Sabotaging Your Growth? Why Safe Choices Are Costing You Big"Are you stuck prioritizing comfort over growth in your salon or spa? In this episode, Brie and Chandra tackle the hard truth: playing it safe with your time and money might be sabotaging your success.Learn why focusing solely on technical skills won’t grow your bottom line and how strategic investments in sales, retail, and personal development can make all the difference. Hear personal stories of wasted investments and gain actionable strategies to:Balance working in your business with working on it.Measure ROI for every course and training you take.Break free from stagnation an...2024-07-2334 min
The Station"The 20% Profit Hack You Need Now"Is your salon or spa missing out on an easy 20% revenue boost? In this episode, Brie and Chandra reveal why online booking isn’t just a convenience—it’s a game changer for your bottom line.You’ll learn:How online booking enhances client experience and streamlines operations.The secret to using automation and tailored messaging to reduce errors and save time.Pro tips for addressing common fears and setting up clear policies to ensure success.Why embracing this tool can transform your revenue and client satisfaction.If you’re hesitant about implementing online booking, this episo...2024-07-1635 min
The Station"From Floor to Fame: How Franco Hernandez Conquered the Beauty Industry"How do you go from working the salon floor to becoming a global educator and industry icon? In this episode, Franco Hernandez shares his inspiring journey through the beauty industry—from humble beginnings to NAHA nominations and owning multiple salons.Highlights include:The career-defining challenges and pivotal moments that shaped his success.How entering awards and competitions can launch your career.Using social media to build a standout brand and attract loyal clients.Balancing artistry with business while creating a powerful salon culture.Why collaboration, education, and networking are the keys to long-term growth.Whether yo...2024-07-0952 min
The Station"Which Scares You More: Failing or Staying Average?"Are you more afraid of failing—or never reaching your true potential? In this episode, Brie and Chandra tackle the salon owner’s ultimate dilemma: fear of failure vs. fear of mediocrity. They’ll break down how these fears hold you back and how to flip the script for success. Key takeaways:Why failure isn’t the enemy—it’s the ultimate teacher.How to set realistic goals without settling for “good enough.”Strategies to balance striving for greatness with avoiding burnout.The power of a supportive network to keep you inspired and moving forward.Stop letting fear run...2024-07-0237 min
The Station"What Are You Actually Selling? The Answer Could Change Everything"Are you sleeping on your salon’s biggest moneymakers? In this episode, Brie and Chandra spill the tea on why knowing your top sellers is the ultimate game-changer for boosting profits, staying on trend, and streamlining your business operations.You’ll learn:How to identify your top-performing products and services using sales data, client feedback, and staff insights.Insider tips for turning underperforming items into revenue generators through training, offers, and better client experiences.The power of regular sales analysis to stay ahead and keep profits climbing.Stop leaving money on the table and start maxi...2024-06-2534 min
The Station"Why Your Team Doesn’t Trust You—And How to Fix It Fast"Is trust the missing ingredient in your salon or spa’s team dynamics? In this episode, Brie and Chandra reveal how a lack of trust can quietly derail operations—and what you can do to fix it.Highlights include:The game-changing principles of T.R.U.S.T.: Transparency, Respect, Understanding, Support, and Teamwork.Real-life stories of how trust transformed struggling teams into thriving powerhouses.How clear boundaries and regular check-ins can build trust and boost efficiency.Practical tips to integrate trust-building into your daily operations.Ready to create a team that’s cohesive, confident, and un...2024-06-1834 min
The Station"Are You The Reason You'll Never Get A Day Off?"Is your “day off” just another day on? In this episode, Brie and Chandra get real about why salon and spa owners struggle to unplug and how it’s holding you back from both freedom and business success.Highlights include:The Myth of Time Off: Why answering emails and managing through social media doesn’t count as a break.Trust vs. Control: How to stop micromanaging and start delegating with confidence.Decision Layers That Work: Learn the game-changing structure to distribute responsibilities so you can step away stress-free.Health = Wealth: The mental and physical benefits of truly di...2024-06-1155 min
The Station"Is Your Social Media Killing Your Growth? Secrets Every Salon Owner Must Know"Is your salon or spa’s social media pulling in clients—or pushing them away? In this episode, Brie and Chandra dive into the do’s and don’ts of social media marketing to help you stand out in the beauty industry. Discover:Why your feed might be costing you client retention—and how to fix it.The art of creating scroll-stopping content, from killer lighting to authentic captions.How to turn your clients into your biggest online advocates (and bring in more referrals!).Pro tips for engaging with followers, planning strategic posts, and getting your team involved.2024-06-0351 min
The Station"Are you Blowing the Last Impression"Are your clients leaving your salon feeling wowed—or just meh? In this episode, we uncover the secrets to nailing the final steps of the guest journey so you can create unforgettable experiences that keep clients coming back.You’ll learn:Why the last impression matters as much as the first.How trust and consistency turn one-time visitors into lifelong clients.Pro strategies for retail sales, seamless checkouts, and killer follow-ups.If you’re ready to elevate every touchpoint of your client experience and boost loyalty like never before, this episode is a must-listen.For...2024-05-2834 min
The Station"Why Your Consultations Suck (And How to Fix Them for Good)""Trust starts with the basics—and in this episode of Salon Swagger, Brie and Chandra dive into the essentials of clear communication, client consultations, and service consistency in the salon and spa industry.They share insights on why welcoming clients with genuine warmth and conducting thorough consultations aren’t just niceties—they’re the foundation of building trust and delivering personalized experiences. Plus, they explore how implementing standard operating procedures (SOPs) ensures consistency across the board, creating a seamless experience for both guests and team members.If you’re ready to elevate your client and team relat...2024-05-1431 min
The Station"Why Your Clients Don't Come Back""First impressions matter—and they start long before your client walks through the door. In this episode of Salon Swagger, Brie and Chandra break down the art of creating a seamless pre-visit guest experience that builds trust and keeps clients coming back.From crafting clear communication and transparent pricing to ensuring a user-friendly website and effortless booking process, they dive into why every touchpoint matters. They also explore how consistency across the entire guest journey—from online interactions to in-salon experiences and post-visit follow-ups—can set your business apart.If you’re ready to elevate your cli...2024-05-0732 min
The Station"Stuck Like Glue"Are your employees sticking around—or stuck in neutral? In this episode of Salon Swagger, Brie and Chandra dive into the transformative power of career growth plans for commission salons. They explore why some salon owners resist structured growth systems and how these plans can create clarity, motivation, and long-term success for both employees and the business.Key takeaways from the episode:Why commission salon owners need career growth plans to lower turnover and boost employee motivation.The role of comprehensive training programs in technical skills, customer experience, and business operations. How to use sp...2024-04-3038 min
The Station"Who Do you Think you Are?"Are You a True Leader or Just Another Face at Your Salon/Spa?Let’s keep it real. Owning a salon or spa is more than just being amazing behind the chair. Leadership isn’t automatic—it’s earned. If you’re stuck in the trenches as "one of the team," it’s time to reframe your role.Being a boss means empowering your crew, not competing with them for clients. It’s about stepping up to manage the business, grow your team, and handle the big-picture stuff that keeps the ship sailing smoothly.Excuses don’...2024-04-2339 min
The Station"Feeling Like a Fraud?""Ever felt like you’re not good enough, even when you know you are? In this episode of Salon Swagger, Brie and Chandra dive into the world of imposter syndrome and how it impacts salon and spa owners both personally and professionally.They share personal stories of battling self-doubt, unpack the psychological triggers like perfectionism and comparison, and explore how imposter syndrome can hold you back from the success you deserve.But it’s not all heavy—Brie and Chandra bring actionable strategies to the table, from challenging negative thoughts to celebrating wins, so you can fi...2024-04-1633 min
The Station"Is Your Salon Set to Fail? The Truth About Crashes, Cash, and Comebacks""Why is mentorship in the beauty industry still misunderstood? In this episode of Salon Swagger, Brie and Chandra get real about the challenges salon and spa owners face, the power of mentorship, and the stigmas that hold professionals back from seeking the support they need.With personal stories and practical insights, they unpack how coaching can transform not only your business but also your mindset. From overcoming industry stigmas to finding a mentor who truly aligns with your values, this episode dives deep into why having a cheerleader in your corner is a total game-changer....2024-04-0946 min
The Station"Are Your Weak Boundaries Destroying Your Business?"Where do you draw the line? In this episode of Salon Swagger, Brie and Chandra dive into the game-changing power of setting boundaries as a commission salon or spa owner. 💡From managing staff dynamics to navigating tricky client interactions, they explore how boundaries aren’t just about saying 'no'—they’re about protecting your mental health, preventing burnout, and creating a thriving work-life balance. 🚀The duo shares personal stories and actionable tips on everything from separating the roles of boss and friend to crafting clear, enforceable policies that set your team and clients up for success. Plu...2024-04-0241 min
The Station"Are You Sabotaging Your Salon? Why Being 'One of the Team' Is Costing You Big"Are you the leader or just another face in the crowd at your salon/spa? Let's keep it real for a moment. Many dive into salon/spa ownership, fueled by passion for their craft, assuming it automatically makes them top-notch bosses. But here's the lowdown: running the show requires more than just talent behind the chair. You've got to step into the role of leader, not just another stylist or therapist. When you're always in the trenches, your team sees you as a friend, not a boss. And trust me, that's not a winning formula. While it's great to...2024-03-2658 min
The Station"Is Your Salon Drowning in Drama?" "(Here’s How to Turn It Around)" Is your salon or spa drowning in drama? In this episode of Salon Swagger, Brie and Chandra dive deep into the art of turning your toxic salon culture into one of positivity, productivity, and success.You’ll discover:How to spot and stop toxic behaviors that drain your team’s energy.Practical strategies for creating a dream team environment where everyone thrives.The leadership habits that turn negativity into collaboration.How to build a community-oriented culture that fuels success.Get ready to leave gossip, negativity, and toxic vibes behind! Whether you’re dealing with drama or just...2024-03-2140 min
Raising Middle School GirlsPreparing your teen for the real world through entrepreneurshipThe world of work is changing rapidly, and the expectations we and our parents had for the workforce, both in what skills are needed to succeed, as well as what to expect over the course of a career have changed. Gone are the days where you could plot your course straight out of college solely based on the degree you've obtained. Our kids are living in a new world where technology has changed the playing field, soft skills are valued more than ever, and change is the only constant. In this episode, I talk with Chandra Brie Cox about...2023-02-0330 min
Quick PicksEpisode 17: Vegetarian/Vegan CookbooksWhether it's for health reasons, environmental reasons, or to accommodate someone else's dietary needs, we all need good vegetarian and vegan recipes we can count on for regular meals or family gatherings, and Steve joins me to discuss our favorite cookbooks and some of the delicious meals we've made from them.
Discussed:
Vegetable Kingdom: The Abundant World of Vegan Recipes, by Bryant Terry
Books by Isa Chandra Moskowitz:
I Can Cook Vegan
Isa Does It: Amazingly Easy, Wildly Delicious, Vegan Recipes for Every...2021-11-1230 min