Shows
Talk Of The TradesThe Secret to 90% Booking Rates? Empathy Over Efficiency 🧠| Talk Of The Trades | Ep. 008The secret to 90% booking rates isn’t better scripts — it’s emotional intelligence. In this powerful episode, Brigham Dickinson, founder of Power Selling Pros, shares how empathy, listening, and leadership are the real KPIs in your call center. If you want your CSRs to book more calls, serve more customers, and create lasting loyalty, this episode is a must-watch.🎯 Subscribe for more game-changing conversations on marketing, leadership, and service ops.👇 CHAPTERS0:00 - Introduction2:00 - The Wild Story Behind Winning His First Spartan Race6:00 - Adversity & the Power Selling Pros Origin Story9:00 - What Green Eggs...2025-05-091h 14
Can't Stop the GrowthCSTG 210: How to Unlock Millions in Revenue Hidden in Your Call Center with Brigham DickinsonMost home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads. Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business. Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home serv...2025-04-2945 min
Whole Squad EatsUsing AI + CSRs to book more jobs with Brigham Dickinson and Power Selling Pros | 76In this episode, Phil Risher and Brigham Dickinson discuss:Leveraging AI for CSR reportingSelling Memberships with CSRsHow to turn CSRs into sales peopleLearn about Power Selling Pros here: https://powersellingpros.com/Connect with Phil RisherLinkedIn -> https://www.linkedin.com/in/philrisher/Youtube Phil Risher -> https://www.youtube.com/channel/UCYLMZCYCJsQETEZmlssIClwYoutube Phlash Consulting -> https://www.youtube.com/channel/UCVSuWJ-9UlN2DELnWClctxwSubmit...2025-04-2843 min
Freedom Blueprint for Home Services | HVAC, Plumbing, Electrical, Leadership, Business Growth84 | Unlock Your Revenue Potential: Secrets from Power Selling Pros for Plumbing & HVAC Success! with Brigham DickinsonShow Information Episode Number: 84Date: April 21, 2025Duration: 42:19Host Contact InformationHost: Justin DeeseWebsite: JustinDeese.com Contact: Justin@JustinDeese.comGuest Contact InformationGuest: Brigham DickinsonCompany: Power Selling ProsGuest Website: PowerSellingPros.comGift to listeners: Download a FREE Happy Call Script text the word HAPPY to 385-247-3714SummaryIn this episode of the Freedom Blueprint Podcast, Justin Deese speaks with Brigham Dickinson, CEO and founder of Power Selling Pros. T...2025-04-2146 min
Win Your Mind, Win Your MarketEpisode - 14 - Brigham Dickinson Power Selling ProsWhat does it take to develop a winning mindset, build self-confidence, and lead with purpose? In this powerful episode, Ryan Fenn and Justin Judd sit down with Brigham Dickinson to explore the intersection of mindset, fitness, and personal growth.💬 "Self-confidence is built by doing hard things." — Brigham Dickinson🔑 Topics Covered:How discipline shapes mindset and fuels growthThe power of accountability and serving othersBuilding self-confidence through overcoming challengesLeading teams and making tough decisions with integrityIf you're striving to grow personally, lead effectively, and inspire those around you, this episode is a must-listen!2025-04-0755 min
HVAC-ologyHVAC-ology: The Power of Service in HVAC with Brigham DickinsonSend us a textBrigham Dickinson, founder of Power Selling Pros, joins us to share his journey from marketing specialist to HVAC customer service expert and reveals how company culture directly impacts your bottom line.• Started by training CSRs who were missing opportunities by misjudging "price shoppers"• Training customer service reps to achieve 85% call booking rates by using empathetic scripts• The best time to sell service agreements is during the initial anxious phone call, not during the technician visit• Creating culture through training precedents from the hiring process onward• Building individualized career pat...2025-04-0249 min
Did You Know?-The ESCO HVAC Podcast AI Technology for HVAC Leaders to Train Techs & Build High-Converting Culture with Brigham Dickinson👉 Get access to the FREE High-Performance Heat Pump Trial course here: https://bit.ly/highperformance-heatpumptrialIn this episode of Did You Know? The ESCO HVAC Podcast, host Clifton Beck sits down with Brigham Dickinson, President and Founder at Power Selling Pros, to indulge into the intersection of artificial intelligence, customer experience, and company culture in the HVAC industry.Brigham brings real-world awareness from years of coaching call center reps and technicians, explaining how AI tools are reshaping service delivery, improving call handling, and enhancing technician efficiency. But he’s clear that AI should assis...2025-03-2856 min
Born For The Trades: A Home Service PodcastTurning Every Call into a Business Opportunity: Insights from Brigham DickinsonSupport the show2025-02-1939 min
Successful Life PodcastRevolutionizing Communication: AI's Role in Enhancing Relationships and Customer Service with Brigham DickinsonSend us a textWhat if you could transform the way you communicate and enhance your relationships, both personal and professional? Join me, Corey Berrier, and special guest Brigham Dickinson on the Successful Life Podcast as we explore the revolutionary impact of AI on communication. We kick off with a heartfelt acknowledgment of the challenges faced by Californians amid devastating fires, keeping their recovery in our thoughts. From there, we dive into how AI tools like ChatGPT are reshaping the way we express emotions and intentions, offering listeners a glimpse into the creative potential AI holds for...2025-01-3148 min
Blue Collar ProsperityTurn Your Call Center into a Profit Center with Brigham Dickinson Brigham Dickinson is the founder and president of Power Selling Pros. At Power Selling Pros, they are known as the customer service training company. In today's interview, Brigham and Paul chat about: Turning your call center into a profit center. How to build a career path for your CSRs. How to overcome price pushback as a technician or CSR. What are signs that scream "your CSR's need training"? How will AI Voice impact CSRs? Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today...2025-01-1338 min
The Catalyst for the TradesWOW Every Call: The Key to Customer Experience Excellence What does it take to turn your customer service team into a powerhouse for growth? In this episode of The Catalyst for the Trades podcast, Brigham Dickinson, founder and president of Power Selling Pros, shares his proven strategies for transforming call-handling into a competitive advantage. Explore the "Pattern for Excellence," learn how to WOW customers on every call, and discover actionable insights that can boost bookings, elevate your team, and create raving fans. Whether you're in HVAC, plumbing, or another home service trade, this episode is packed with ideas to revolutionize your approach to customer interactions.2024-12-2648 min
Waste No Day: A Home Services Motivational PodcastBrigham Dickinson - Delivering Unforgettable First Impressions That Convert Calls Into Sales!Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0
Follow Waste No Day on YouTube: https://bit.ly/3xlDLhD
Brigham Dickinson is the President of Power Selling Pros and founder of the Power Certification Program. Since 2009, Brigham has focused on helping call handlers convert calls into bookings and create outstanding customer experiences. The Power Certification Program partners with contractors across the U.S., Canada, and Australia, certifying CSRs to deliver world-class service while achieving an 85% booking rate.
In this episode, we talked about CSR call performance, selling service agreements, technician soft skills...2024-12-161h 36
Hvac UncensoredHVAC Uncensored Talsk With Brigham Dikinson Of Power Selling Pro'sIn this episode of the HVAC Uncensored Podcast, Gil talks with Brigham Dickinson from Power Selling Pros. It's been a good while since he's been on the show, and I can't wait to catch up with him. Brigham is such a good guy, and what he and the team are doing over at Power Selling Pros is pretty amazing. I can't wait to see what new stuff is going on!! Brigham and his team have changed the game regarding CSRs and how they can drive a company with game-changing results. Also, it helps the field techs with better calls...2024-11-251h 19
The Driven Leadership Podcast13. Becoming a Leader Worth Following w/Brigham Dickinson of Power Selling ProsThis we are joined by Brigham Dickinson, founder of Power Selling Pros! We discuss the importance of becoming a leader worth following. Brigham shares his personal journey of hitting rock bottom and the lessons he learned along the way. This journey led him to discover the need for leaders to turn outward and serve others, recognizing that success comes from serving a purpose bigger than oneself. He also highlights the key attributes of a leader worth following, including positivity, confidence, authenticity, and the ability to empower and grow their team. 2024-11-0450 min
BlueCollar.CEOTurn Your Call Center Into a Profit Center With Brigham DickinsonBlueCollar.CEO –Brigham Dickinson is the Founder and President of Power Selling Pros, a leader in customer service and call handler training. As a CSR coach, he has coached over 900 CSRs in the US, Canada, and Australia. Brigham is also the author of Pattern for Excellence, Something to Give, and Patterned after Excellence.In this episode, Ryan and Brigham discuss CSR coaching and training, including why you shouldn’t give your CSR team sloppy seconds on bagels.Blue Collar CEO is a podcast that is all about helping you build a better, more...2024-10-2240 min
HVAC Masters of the HustleEpisode #289-Best Of Episode Brigham Dickinson, Drew Cameron & Weldon LongHVAC Masters Of The Hustle would like to present the Best Of Episode with Brigham Dickinson, Drew Cameron & Weldon Long on epidode 289. Dont miss this episode as we dive deep about driving Rev and not being a Bit** to ask for the Order! Subscribe to this podcast and post a review!2024-09-2326 min
Freedom Blueprint for Home Services | HVAC, Plumbing, Electrical, Leadership, Business Growth53 | The Revenue-Generating Potential of CSRs: The Power Selling Pros Way with Brigham DickinsonShow Information Episode Number: 53Date: 9/23/2024Duration: 37:43Host: Justin DeeseHost Contact: JustinDeese.comGuest: Brigham DickinsonCompany: Power Selling Pro'sWebsite: www.PowerSellingPros.comDemo: https://powersellingpros.com/schedule-coaching/Booked By Power Selling ProsWebsite: www.Bookedbypsp.comDemo: https://www.bookedbypsp...2024-09-2337 minSuccessful Life PodcastMastering Leadership in the Contracting Industry: Insights from Industry ExpertsSend us a textIn this episode of the Successful Life podcast, host Corey Berrier delves into the complexity of leadership in the contracting industry, drawing upon conversations with industry leaders Dylan McCabe, Brigham Dickinson, and Drew Hardin. Corey discusses key lessons from these leaders' vastly different paths, emphasizing the importance of setting boundaries, learning from failure, emotional intelligence, and active listening. The episode underscores how personal experiences, like overcoming financial hardships and personal losses, shape leadership capabilities. By sharing these real-life examples, the podcast aims to help listeners enhance their leadership skills, improve company culture, and...2024-08-3020 min
Service MVP Sales Training Podcast with Joe CrisaraEpisode 82 - Unlocking Business Growth: Overcoming Barriers with Brigham DickinsonWelcome to the Service MVP podcast with Joe Crisara, featuring an insightful conversation with Brigham Dickinson from Power Selling Pros. In this episode, Joe and Brigham discuss the key barriers to scaling a business and share personal experiences and professional insights that can help you overcome these challenges.Brigham delves into his journey of growing Power Selling Pros and highlights the importance of overcoming ego, documenting systems, and empowering your team. He shares valuable advice on how to step out of the limelight and enable your employees to thrive, ultimately giving you the freedom over your time...2024-08-1229 min
ON AIRBrigham Dickinson's Journey to 'Something to Give'How do you motivate your team to make a difference? Tune in as Joe and Dave sit down with Brigham Dickinson, Owner of Power Selling Pros. Brigham shares his journey and offers valuable insights on reliance, leadership, and the profound impact of giving back. Discover how shifting your mindset and taking strategic steps can help business owners transition from seeking validation to fostering generosity. Don’t miss this episode packed with inspiring stories and transformative perspectives on leadership and business growth.For more information about what you heard on this episode:Lennox Air HandlerLennox Re...2024-07-3142 min
Can't Stop the GrowthBoosting Revenue: How CSRs Can Transform Contractor Sales with Brigham DickinsonIn this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively in the sales process. Key highlights include transitioning CSRs from merely booking calls to influencing buying decisions, aiming to increase call conversion rates dramatically—from a 42% industry average to a potential 85%. He emphasizes the transformative impact of the right mindset, the importance of creating a...2024-07-1138 min
Accelerated HVAC Success Podcast"Something to Give" a discussion with author Brigham DickinsonLet's turn every call into an opportunity and every appointment into a memorable experience. Subscribe now and join us on the journey to delivering exceptional service.2024-06-2241 min
Plumbing & HVAC Hustle PodcastWhat is The Right Amount of Training (w/Brigham Dickinson)2024-06-1946 min
Toolbox for the TradesHow CSRs and Techs Create The Right Buying Environment for Your CustomerBrigham Dickinson is on a mission to help trades companies with low conversion rates, poor customer experience, and a lack of team alignment. He knows that if companies can tackle these problems, they can book more jobs and generate more referred customers for their businesses.It all comes down to having the right mindset and creating an environment of safety, comfort, and fun for the customer. This ultimately helps to create a buying environment where customers can make informed decisions. As the President and Founder of Power Selling Pros, Brigham and his t...2024-06-1845 min
The NTM Growth Marketing PodcastThe NTM Growth Marketing Podcast #93 "Revamping Home Services: Entrepreneurial Insights with Brigham Dickinson”“You’ve got to pick your customers wisely and decide what you’re good at… you just need to decide what kind of marketing company you are.” -Brigham Dickinson  Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating “wow!” experiences over the phone. Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance to consistently convert calls to bookings. As a result, Dickinson answered the need and created the Power Certification Program to effect chang...2024-06-1721 minThe NTM Growth Marketing PodcastThe NTM Growth Marketing Podcast #93 "Revamping Home Services: Entrepreneurial Insights with Brigham Dickinson”“You’ve got to pick your customers wisely and decide what you’re good at… you just need to decide what kind of marketing company you are.” -Brigham Dickinson  Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating “wow!” experiences over the phone. Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance to consistently convert calls to bookings. As a result, Dickinson answered the need and created the Power Certification Program to effect chang...2024-06-1721 min
Rilla LabsBrigham Dickinson - The 8-Step Process to Securing Deals | RILLA LABS EP.6https://www.rilla.com/
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This week's episode of RILLA LABS - Sebastian Jimenez, Founder and CEO of RILLA sits down with the Founder of Power Selling Pros, Brigham Dickinson.
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They discuss the ins and outs of training CSR's, finding the customer's Human-Emotional need, and the best innovations to grow within a recession.
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2024-06-141h 08
HVAC Success Secrets: RevealedEP: 223 Brigham Dickinson w/ Power Selling Pros - How To Book More Jobs In The HVAC IndustrySend us a textDive into our latest HVAC Revealed episode, where Thaddeus had an enlightening conversation with Brigham Dickinson, the founder of Power Selling Pros. This episode is jam-packed with key insights and actionable strategies for HVAC professionals and business leaders alike.Key TakeawaysCreating a Buying Environment: Brigham Dickinson emphasizes understanding customer needs and providing options. It's all about guiding them to make a decision without pushing a hard sell. Establish an atmosphere of safety, comfort, and fun to gain their trust and make your offer compelling.2024-06-0842 minSuccessful Life PodcastFinancial Collapse to Empowerment: Brigham Dickinson's Path to SuccessSend us a textCorey Berrier and Brigham Dickinson on Overcoming Adversity and Finding PurposeIn this episode of the Successful Life Podcast, Corey Berrier hosts Brigham Dickinson, founder of Power Selling Pros. Here are the key takeaways:Brigham Dickinson’s Journey-Early Challenges: Brigham's marketing company failed after a merger, leading to financial strain.- turning Point: His determination led to the creation of Power Selling Pros, which trains CSRs for contractors, improving their performance and job satisfaction....2024-06-0752 min
Blueprint Boost for ContractorsElevating Customer Experience: Brigham Dickinson’s Proven ProcessBrigham Dickinson is president and founder of Power Selling Pros, a leading coaching and training firm dedicated to teaching businesses to wow more customers. Brigham started Power Selling Pros when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Brigham answered the need by creating the Pattern For Excellence, a sequence of principles that guides call handlers through all stages of a call, from greeting to closure. Since 2009, Power Selling Pros’ growth has come through referrals alone, thanks to the proven call-handling process and their high level of customer satisfaction.Schedule yo...2024-05-2247 min
Sales Training. Close It Now!3 New Technologies that will blow up your call center with Brigham DickinsonIn this episode of "Close It Now," host Sam Wakefield sits down with Brigham Dickinson, the founder and president of Power Selling Pros, to discuss the three groundbreaking technologies that are set to revolutionize call center operations. Brigham shares his expert insights on how these technologies can enhance customer interactions, streamline processes, and significantly boost sales performance. Whether you’re managing a small team or overseeing a large call center, this episode is packed with valuable information that you can implement right away to see immediate results.Key Takeaways:Cutting-Edge Technologies: Discover the three technologies that ar...2024-05-171h 08Whole Squad EatsBook More Jobs & "WOW" Customers With Brigham Dickinson & Power Selling Pros | Ep 27In this episode, Phil Risher and Brigham Dickinson discuss:3 numbers you should track for your CSR performanceHow a CSR can impact the average ticket amountShould you give a price over the phoneLearn about Power Selling Pros here: https://powersellingpros.com/Connect with Phil RisherLinkedIn -> https://www.linkedin.com/in/philrisher/Youtube Phil Risher -> https://www.youtube.com/channel/UCYLMZCYCJsQETEZmlssIClwYoutube Phlash Consulting -> https://www.youtube.com/channel...2024-05-1343 min
The Site ShedHow to increase job close rate by over 20% | ft. Brigham Dickinson | Ep.408In this episode, we're joined by Brigham Dickinson from Power Selling Pros to discuss mastering contractor-customer relations. Discover key strategies for building trust and improving customer interactions. Learn how to create positive customer experiences that can lead to increased business. Tune in to uncover the secrets behind successful contractor-client relationships. Don't miss out—watch the full episode for more insights and practical advice!#ContractorCustomerRelations #BuildingClientTrust #CustomerServiceExcellenceWatch the video version of this podcast at https://youtu.be/UmVMLr0K58QDiscussion Points: 00:00 Impress to sell, be the on...2024-05-0152 min
Profitable Home Services Podcast10 Common Profit Leaks To Avoid In The Home Services IndustryProfit Leaks - All the little ways money is leaking out of your business instead of going in your pocket. After interviewing over 20 experts in the Home Services Industry I learned alot about other areas that can improve your ability to create more profits. I asked these industry leaders what they considered the biggest profit leak from what they see out in the field. And wow - so many different answers. The great news - you can use this as a checklist to plug those profit leaks in YOUR home service business. I also give the...2024-04-2631 min
Did You Know?-The ESCO HVAC PodcastCustomer Service is NOT Dead- Brigham Dickinson from Power Selling ProsWe often think about the COVID-19 pandemic as being the death of customer service and personal relationships. I personally believe we simply got lazy with our emotions. What if the world is waiting on that one person to bring safety, comfort and fun to the conversation? Wouldn't that make for a more comfortable experience? It's all about getting a kiss on the first date, metaphorically.....says Brigham. What's your strategy?2024-04-0526 min
METUS HVAC Tech ShowPower Selling Pros with Brigham DickinsonSend us a textIn this episode of the METUS Tech Show the boys speak with Brigham Dickinson of "Power Selling Pros." He explains the eight principles that help the HVAC professional create a better customer experience.  Check out our youtube channel called the METUS Training Network.Thanks for listening! Please visit www.mitsubishicomfort.comContact us at metustechshow@hvac.mea.com2024-02-0727 minSuccessful Life PodcastTurning Service Calls into Profits with Brigham Dickinson's Innovative StrategiesSend us a textUnlock the secrets to transforming every customer call into a golden opportunity with Brigham Dickinson, the visionary behind Power Selling Pros. Our conversation unpacks the journey from the nadir of the 2008 financial crisis to the zenith of creating exceptional customer service experiences in the trades. Brigham's 'Pattern for Excellence' is more than a set of principles—it's a revolution in engaging with customers that started with a pivotal collaboration with Nearing's Plumbing and Heating and has since reshaped the industry's approach to customer interactions.Prepare to be inspired as we showcase th...2023-12-2249 min
From the Yellow ChairEmpowerment and Evolution in Customer Service with Brigham DickinsonSend us a textGet ready for an enlightening journey through the world of customer service as we welcome Brigham Dickinson from Power Selling Pros into our cozy yellow chair. This is an episode you can't afford to miss as Brigham unleashes his wealth of knowledge on transforming call centers into profit powerhouses. 2:15 - Brigham, Power Selling Pros, and Something to Give7:30 - Biggest Struggles in Leadership14:00 - Solidifying Your Call Center in the Age of AI24:00 - Common Contractor Mistakes34:00...2023-12-1240 min