Shows
In-House Outliers2026 Predictions with Brightflag's Kevin CohnOn this special episode of In-House Outliers, Brightflag's Kevin Cohn returns to share his annual legal operations and legal technology predictions for 2026.
2026-01-0535 min
In-House OutliersEmerging Legal Ops: A Conversation with Rocket Companies’ Vice PresidentOn this episode, Nicole Weidenhamer reflects on her eight-year journey at Rocket Companies, where she has risen from intern to VP of Legal Operations.During her conversation with Brightflag's Kevin Cohn, they discuss:How to build and scale a legal operations functionThe value of networking with other legal ops professionals and finding a communityThe evolving legal ops landscape, and the keys to effective change management
2025-09-0433 min
In-House OutliersLegal Transformation in the Fortune 500: A Brightflag x Harbor Fireside ChatJoin Kevin Cohn and Stacie Neeter as they delve into the evolving landscape of enterprise legal management, and the challenges faced by modern legal departments.During their conversation, they discuss:The shift from siloed initiatives to a holistic approach to legal technology integrations, and the role AI is playing in that progressionHow legal departments can establish themselves as valuable business functions while also addressing the strategic complexities of legal service deliveryThe role that data insights and effective communication play in managing legal spend and fostering collaboration
2025-08-0750 min
In-House OutliersDeloitte Legal AI Predictions: A Discussion with BrightflagMathew Steer (Associate Director of Legal Management Consulting at Deloitte Legal) joins Brightflag’s Kevin Cohn for a special podcast episode about AI’s role in corporate legal departments, including discussions around:Moving from AI proof-of-concepts to rolling out true AI programsMeasuring the ROI of AILeveraging learnings and applying them to deliver valueDeveloping a true vision for AI within in-house teams
2025-07-1048 min
Startup InsiderBrightflag-Exit – 480 Mio. für Legal Tech: Investments & Exits mit Daniel Höpfner und Henri KühnertIn dieser Folge von Investments & Exits diskutiert Jan Thomas mit Daniel Höpfner und Henri Kühnert von b10.vc die Übernahme des Legal-Tech-Startups Brightflag durch den niederländischen Informationsdienstleister Wolters Kluwer für rund 480 Millionen US-Dollar.Diskutiert wird u.a., warum Legal Tech immer stärker in den Fokus internationaler Konzerne rückt und wie Brightflag es geschafft hat, sich als „Category Killer“ im B2B-Markt zu positionieren. Außerdem beleuchten die Gäste, wie strategische Übernahmen im SaaS-Bereich bewertet werden und was frühe Teams daraus lernen können.Weitere Aspekte der Diskussion:Wolters Kluwer...
2025-06-0645 min
In-House OutliersRising to the Challenge with Brightflag's Laura GleesonOn this episode, Laura Gleeson (GC and VP of Legal & Compliance at Brightflag) joined the show to discuss:
The benefits and challenges of transitioning from her role as a partner at a major law firm to working as an in-house legal leader
How data transforms what a General Counsel and their in-house team of capable of achieving in terms of legal service delivery
The ways in which in-house work is changing in the face of increasing regulations, and how legal leaders can adapt
2025-02-0633 min
In-House Outliers2025 Predictions with Brightflag's Kevin CohnBrightflag's Kevin Cohn returns to the show for an in-depth conversation about his legal ops and legal technology predictions for 2025, touching on topics including AI regulations, the evolving CLO-legal ops relationship, and CLM consolidation.
2025-01-0845 min
In-House OutliersLooking to the Future with Brightflag's Alex KellyOn this special episode, Brightflag Co-Founder and COO Alex Kelly goes from host of the podcast to guest as he joins Brightflag Chief Customer Officer Kevin Cohn for a candid interview.
During his conversation with Kevin, Alex discusses his own career journey, Brightflag's early beginnings, his thoughts on the growth of AI and legal operations, and much more.
2024-08-1433 min
In-House OutliersEmbracing the Power of A.I. with Michael DineenOn this episode, Michael Dineen (VP of Data Science at Brightflag) joins Alex Kelly to discuss the recent rise in the functionality of A.I. tools, and how legal teams are contending with it.
Michael also shares his thoughts on ChatGPT, how A.I. models work, and where generative A.I. might take the legal departments in the years ahead.
2024-02-2930 min
In-House OutliersReflecting and Looking Ahead with Brightflag's Ian NolanOn this special episode, Ian Nolan (Brightflag CEO and Co-Founder) joins Alex Kelly to reflect on Brightflag's incredible journey in celebration of the company's 10-year anniversary.
Ian also discusses the rise of legal ops, the value that A.I. brings to legal departments' functionality, and what's on the horizon for Brightflag.
2024-02-0618 min
In-House Outliers2024 Predictions with Brightflag's Kevin CohnOn this episode, Brightflag's Chief Customer Officer Kevin Cohn returns to share his annual legal ops and legal tech predictions for 2024.
Kevin also recaps his 2023 predictions, and offers insights into the role of A.I. within legal departments in the year ahead, what the future holds for legal operations hiring and compensation, and more.
2023-12-1351 min
Pearls On, Gloves Off#25 - Empowering Legal Ops Leadership with Alex Kelly at BrightflagOn this episode, Alex Kelly, Co-Founder and COO at Brightflag, joins Mary in the world of podcasting, legal operations and the evolving landscape of legal technology. Alex shares his experience running a podcast called "In-House Outliers," featuring conversations with legal leaders, including general counsels and legal operations professionals. The guests on his podcast mainly come from Brightflag's customer base and community, with a focus on trailblazers and thought leaders in the legal ops industry. Alex talks about how the podcast serves as an educational platform, providing insights and lessons learned from experienced professionals to benefit the emerging...
2023-08-3038 min
In-House OutliersOn the Cutting Edge with Ironclad's Alex SuAlex Su, Head of Community Development at Ironclad, joins Alex Kelly on the podcast this week for a conversation about his unconventional career journey, which led him from law school to sales to his current role—and helped him hone his creativity and skills as a social media guru. Alex also discussed his thoughts on A.I.'s future place in the legal field, and underscored the philosophical differences between how law firms and corporate legal teams approach technology and innovation.
2023-05-1939 min
In-House OutliersThe Value of Team Leadership with MongoDB’s Andrew StephensAndrew Stephens, General Counsel at MongoDB, joins Alex Kelly this week for a conversation about leadership, and the keys to forming meaningful connections with your colleagues. Andrew also discussed his thoughts about legal operations, why he enjoys working for growth stage tech companies, and the fascinating details of his career journey.
2023-05-1540 min
In-House OutliersFinding the Answers with easyJet's Helen LoweHelen Lowe, Head of Operations, General Counsel's Office at easyJet, joins Alex Kelly this week for a conversation about the importance of keeping a level head in any situation, and how a strong willingness to lend a hand is the mark of a good leader. Helen also shared insights into her own professional journey, and how her early-career experiences helped strengthen her ability to crystallize information and easily identify solutions to whatever challenges come her way.
2023-05-0846 min
In-House OutliersElevating Insights with Hitachi Energy’s Lenor MarquisLenor Marquis, Head of Litigation Operations at Hitachi Energy, joined Alex Kelly this week for a conversation about her career journey. Lenor discussed the key differences between working for firms and working in-house, the specific skills needed for leading litigation, and her thoughts on the benefits of legal technology.
2023-04-2938 min
In-House OutliersLearning to Lead with Ohio Northern University’s Lisa LangLisa Lang, Vice President and General Counsel at Ohio Northern University, joins Alex this week to share insights from her unconventional career path, which led her from a role as a legal specialist in the military to her current position as General Counsel. Lisa also shared her thoughts on key skills she had to acquire in order to make her professional transitions as seamless and rewarding as possible.
2023-04-2135 min
In-House OutliersFacilitating Collaboration with Toll’s Kate CarlileKate Carlile, Chief Legal Officer at Toll, joins Alex Kelly this week to discuss the biggest differences between working as an in-house lawyer and working with a firm. Kate also underscored the importance of having a broad knowledge base, and why a strong understanding of finances can help ease an in-house legal team’s cross-collaborations.
2023-04-1336 min
In-House OutliersForging Your Own Path with DocuSign's Sandy MacDonnellSandy MacDonnell, Senior Manager of Legal Operations at DocuSign, joins Alex Kelly this week for a conversation about the benefits of professional development, and how leveraging her experience working in Product Marketing has helped elevate her legal operations work. Sandy also discussed the importance of maintaining a sense of your work’s broader purpose, and learning to connect with your colleagues.
2023-04-0648 min
In-House OutliersAlways Learning with Plaid's Jo VongJo Vong, Legal Operations Manager at Plaid, joins Alex Kelly this week to discuss the evolution of legal technology and Jo’s career journey in the field of legal operations. Jo also shared insights into the importance of viewing mistakes as opportunities for personal grow.
2023-03-3046 min
In-House OutliersValuing Empathy with Toyota's Meyling Ly OrtizMeyling Ly Ortiz, Managing Counsel of Labor & Employment at Toyota Motor North America, joins Alex Kelly this week to discuss the importance of developing true connections with colleagues, and how to effectively rise to meet daunting professional challenges. Meyling also touched on the impact that her mentors had on her own professional journey, and the path she followed to get where she is today.
2023-03-2438 min
In-House OutliersFinding Balance with Cox Media Group's Letitia HaynesLetitia Haynes, Manager of Legal Operations & Employment Practices at Cox Media Group, joins Alex Kelly this week for a conversation about the importance of good leadership, and why discovering the right work-life balance for you is key to finding happiness in the workplace. Letitia also shared insights into what she learned during her own career journey.
2023-03-1650 min
In-House OutliersBuilding Connections with Checkout.com's Niamh CaseyNiamh Casey, Manager of Legal Operations at Checkout.com, joins Alex this week to discuss the importance of building a professional network, and how mentors can help you discover your full potential. Niamh also shared insights into the traits that make for a great leader in the workplace.
2023-03-1029 min
In-House OutliersSpearheading Transformation with Datadog's Laurie EhrlichLaurie Ehrlich, Chief Commercial Counsel at Datadog, joins Alex this week to discuss how the prospect of tackling dynamic new challenges attracted her to her current career path. During their conversation, Laurie also touched on how she meaningfully connects with her team, and what makes for an effective manager and leader.
2023-03-0239 min
In-House OutliersBroadening Your Skillset with Plus Power’s Tara YoungTara Young, Deputy General Counsel at Plus Power, joins Alex this week to share some insights into her professional journey and the roles that ultimately led her to becoming an experienced in-house leader. Tara also imparts her advice on skillsets she acquired that were particularly beneficial in helping to level up her career.
2023-02-2337 min
In-House OutliersPrioritizing Authenticity with High Desert Legal Ops’ Susan PackalSusan Packal, Founder and Principal at High Desert Legal Ops, joins Alex for a conversation about the keys to being an effective leader and creating a strong team in the Legal Operations space. During the discussion, Susan also talked about the career path that led her from working in Human Resources to becoming a Legal Operations thought leader.
2023-02-1647 min
In-House OutliersEmbracing Innovation with Trellis' Nicole ClarkNicole Clark, Co-Founder and CEO of Trellis, joins Alex this week to discuss how Trellis got its start, and some of the reasons that law firms are hesitant to adopt new legal technologies. Nicole also offers advice for those on the fence about transitioning careers, and reflects on the growth and challenges she’s experienced during her professional journey.
2023-02-0929 min
In-House OutliersMaking a Real Impact with BeiGene's Eric OrtmanEric Ortman, Senior Director of Legal Operations at BeiGene, joins Alex this week to discuss how legal operations can make a meaningful difference in the way organizations deliver life-changing products. During their conversation, they also touch on Eric’s early career path, and detail what it was like to work in the legal operations space when it was still in its infancy.
2023-02-0235 min
In-House OutliersBuilding Professional Relationships with Lufthansa’s Kathrin VeithKathrin Veith, Manager of Legal Spend at Lufthansa, joins Alex this week to discuss her professional transition from online sales to legal operations, the impact of mentors on her career development, and the ramifications of remote work on the workplace.
2023-01-2620 min
In-House OutliersDeveloping Culture with Level7 Legal's Charlotte SmithCharlotte Smith, Director of Legal Optimization at Level7 Legal, joins Brightflag's Alex Kelly this week to discuss the early career transitions that led her to where she is today, and the keys to developing a successful workplace culture.
2023-01-1945 min
In-House OutliersNavigating Adversity with Zendesk’s Sheena FerrariSheena Ferrari, Director of Legal Operations at Zendesk, joins Alex this week to discuss her career journey, the role of legal operations during uncertain financial times, and the importance of career agility and leaning on professional mentors.
2023-01-1235 min
In-House Outliers2023 Predictions with Brightflag’s Kevin CohnIn the first episode of the new year, Alex is joined by Brightflag’s very own Chief Customer Officer, Kevin Cohn, to discuss his predictions for 2023.
2023-01-0556 min
In-House OutliersBecoming a Legal Ops Generalist with Live Nation’s Stephanie LamoureauxStephanie Lamoureaux, Senior Director of Legal Operations at Live Nation joins Alex this week to discuss the importance of becoming a generalist in legal operations. Building transferable skills, and gaining exposure to other areas of the business in an intentional way.
2022-12-1549 min
In-House OutliersGetting Involved in Sustainability with ENGIE Impact’s Christine UriChristine Uri, CLO, GC, and CSO at ENGIE Impact, joins Alex this week to discuss how to be a proactive business partner and advocate for your budget. They also chat about how a sustainability mission can help to avoid burnout.
2022-12-0847 min
In-House OutliersThe Impact of Legal with Micro Focus’s Jessica Vander PloegJessica Vander Ploeg, Senior Director of Legal Operations at Micro Focus joins Alex this week to discuss the benefits of working and learning in an advanced legal ops department and the importance of maintaining a positive mindset.
2022-12-0153 min
In-House OutliersThe Legal Ops Mindset With Elizabeth Miller, VP and Head of Legal Operations at MarqetaElizabeth Miller, VP and Head of Legal Operations at Marqeta joins Alex this week to discuss why her finance skills and inquisitive mindset have been an asset in her legal operations career.
2022-11-2346 min
In-House OutliersThe Reality of Legal Operations with Peloton’s Tommie FerreiraTommie Ferreira, Director of Legal Operations at Peleton joins Alex on the podcast this week where they discuss her journey from paralegal to legal ops leader throughout her time at HBO, AMC, Rakuten, and Peloton and the lessons learned along the way.
2022-11-1742 min
In-House OutliersRelationship Building in Legal Ops With Rosella Tibig, Operations Expert and CAPM at SAPRosella Tibig, Operations Expert and CAPM at SAP, joins Alex this week to discuss her long career at SAP, the importance of empathy in legal ops, and how her experience working with law firms helped her to understand how best to work with Outside Counsel.
2022-11-1038 min
In-House OutliersShifting Away From the Hourly Rate with Value Strategies Ken CallanderKen Callander, Managing Principal at Value Strategies, joins Alex this week to discuss the options available to legal teams looking to transition away from hourly billing.
2022-11-0351 min
In-House OutliersThe Path to Legal Operations with iManage's Megan OstlingMegan Ostling, Legal Operations Manager at iManage joins Alex this week to discuss how the path to legal operations isn't always a straight line, and how her career path began with sports law.
2022-10-2732 min
In-House OutliersStructuring Legal Ops in Fast-Paced Businesses with Netflix's John ElliottJohn Elliott, Legal Operations and Technology Manager at Netflix joins Alex this week to discuss the importance of relationships, open communication, and problem identification when working in a fast-paced business.
2022-10-2039 min
In-House OutliersNavigating Legal Ops in Large Organizations with Cloud Software Group's Adrienne SchaalAdrienne Schaal, Director of Legal Operations at TIBCO, now Cloud Software Group, joins Alex to discuss the unconventional way she found herself in Legal Operations at GE and the differences between working on small vs large legal ops teams.
2022-10-1336 min
In-House OutliersWhy Operations is Key to Scaling your Legal Department with Stephanie CoreyAlex is re-joined by our first ever In-House Outliers Guest, Stephanie Corey, CEO & Co Founder of UpLevel Ops. They chat about the return of in-person work, why more in-house legal teams are focusing on operations and how to build a winning business case for scaling your legal department
2022-09-2930 min
In-House OutliersHow to Transition from Lawyer to Legal Ops Leader with TomTom's Matilde MontanariIn this episode, Alex chats with Matilde Montanari, Legal Operations Officer @TomTom. Matilde discusses her path from lawyer to legal ops officer and the shift in mindset she had to take when she made the switch. She also gives great advice to any lawyers who want to make the same career transition.
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2022-09-2332 min
In-House OutliersHow Wendy Riggs Helped Streamline Legal Technology at Zynga, Twitter and AirbnbWendy Riggs, Founder of SBO Consulting, joins Alex to discuss her role in helping Zynga, Twitter and Airbnb better leverage legal tech while rapidly growing their legal operations functions.
2022-09-2241 min
In-House OutliersHow to Transition from Lawyer to Legal Ops Leader with TomTom's Matilde MontanariIn this episode, Alex chats with Matilde Montanari, Legal Operations Officer @TomTom. Matilde discusses her path from lawyer to legal ops officer and the shift in mindset she had to take when she made the switch. She also gives great advice to any lawyers who want to make the same career transition.
Liked what you heard on today’s episode?
Connect with Alex here & follow us on Linkedin.
Top Previous Episodes…
👉Creating a Legal Ops Community at CLOC with Stephanie Corey
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2022-09-1532 min
In-House OutliersMaking an Impact as a Legal Operations Leader with Nextdoor’s Dave EvansIn this week’s episode, Alex chats with Dave Evans, Head of Legal Operations at Nextdoor. Dave discusses why he got started in legal operations, how he aligns with his general counsel, and practical advice for legal operations professionals to excel in their career.
Liked what you heard on today’s episode?
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2022-09-0825 min
In-House OutliersSpeaking the Language of the Business with Coursera's MaryBeth BlairIn this episode, Alex chats with MaryBeth Blair, Director of Legal Operations & Lead Counsel at Coursera. MaryBeth discusses how she has used legal technology to utilize data to make better financial decisions. She also discusses why she went to Coursera and her core areas of focus in leading the legal ops function there.
Liked what you heard on today’s episode?
Connect with Alex here & follow us on Linkedin.
Top Previous Episodes…
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2022-08-3133 min
In-House OutliersHow to Build a Legal Operations Function in LATAM with Juliana UgarelliIn this week’s episode, Alex chats with a legal ops trailblazer, Juliana Ugarelli, Director of Global Legal Projects at Getinge.
Julianna talks about her career story and what it takes to build a successful career as a legal ops leader in LATAM. You’ll also learn critical skill sets she learned in her career, how she manages relationships with legal leadership, and her core areas of responsibility are leading global projects.
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👉C...
2022-08-2648 min
In-House OutliersHow to Build a Legal Operations Function in LATAM with Julianna UgrelliWhat does it take to build a successful legal function in LATAM?
In this week’s episode, Alex chats with legal ops trailblazer Julianna Ugrelli, Director of Global Legal Projects at Getinge.
Julianna talks about her career story and how she was able to build a successful career as a legal ops leader in LATAM. You’ll also learn the most important lessons she has learned in her career, as well as the challenges and triumphs that have come with being a woman in a leadership position.
Liked what you heard on today’s episode?
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2022-08-2348 min
In-House OutliersTransitioning Your Role from Paralegal to Legal Operations Manager with Rheem’s Alison EnglishWhat does it take to move from a career as a paralegal to a legal operations manager? In this week’s episode, Alex sits down with Alison English, Legal Operations Manager at Rheem Manufacturing Company. Alison discusses her career path from paralegal to legal operations manager and the skill sets that helped her to move into this role. She also shares very helpful advice for any paralegal who wants to make the same transition.
Liked what you heard on today’s episode?
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👉Creating a Legal Ops Community at CLOC with Step...
2022-08-1829 min
In-House OutliersTransitioning Your Role from Paralegal to a Legal Operations Manager with Rheem’s Alison EnglishWhat does it take to move from a career as a paralegal to a legal operations manager?
In this week’s episode, Alex sits down with Alison English, Legal Operations Manager at Rheem Manufacturing Company. Alison discusses her career path from paralegal to legal operations manager and the skill sets that helped her to move into this role. She also shares very helpful advice for any paralegal who wants to make the same transition.
Connect with Alex here & follow us on Linkedin.
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👉Creating a Legal Ops Community at CLOC wi...
2022-08-1829 min
In-House OutliersHow to Make Your Legal Function More Efficient With Guardant Health’s Mark EldridgeIn this episode, Alex chats with Mark Eldridge, Director of Legal Operations at Guardant Health. Mark started his career in forensics but different opportunities led him into a legal operations career. Today, he has led two successful legal operations functions. Mark discusses what it took to build his skill sets in legal operations, how to create relationships with your legal leadership team and the most impactful projects he’s worked on in his career.
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👉Creating a Legal Ops Community at CLOC with Step...
2022-08-1246 min
In-House OutliersHow Intel’s Mike Haven Built His Exceptional Career in Legal OperationsIn this episode, Alex chats with Mike Haven, Senior Director, Associate General Counsel and Head of Legal Operations at Intel. Mike started his career as a lawyer, but then when an opportunity into legal operations presented itself, he took a leap of faith and never looked back. In this episode, Mike shares how he navigated the change into legal operations, his battle against perfection, and the key elements to building a successful legal ops program.
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👉Creating a Legal Ops Community at CLOC wi...
2022-08-1140 min
In-House OutliersHow to Make Your Legal Function More Efficient With Guardant Health’s Mark Eldridge.In this episode, Alex chats with Mark Eldridge, Director of Legal Operations at Guardant Health. Mark started his career in forensics but different opportunities led him into a legal operations career. Today, he has led two successful legal operations functions.
Mark discusses what it took to build his skill sets in legal operations, how to create relationships with your legal leadership team and the most impactful projects he’s worked on in his career.
Connect with Alex here & follow us on Linkedin.
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👉Creating a Legal Ops Community at CLOC wi...
2022-08-1145 min
Technically Legal - A Legal Technology and Innovation PodcastHow to Improve Legal Operations With Data Driven Decision Making Alex Kelly (Brightflag COO)Brightflag COO Alex Kelly discusses the AI powered legal operations platform he co-founded that helps legal teams get a handle on legal spend and gain insight into their legal operations as a whole. By collecting information from legal bills and other sources, Brightflag provides analytics about how legal work is being resourced which can then be used to inform procurement decisions, help determine which legal service providers to add to panels and help create legal pricing models. It is interesting that Alex ended up cofounding Brightflag because he never worked in-house and instead spent seven...
2022-08-0428 min
In-House OutliersHow Intel’s Mike Haven Built His Exceptional Career in Legal OperationsIn this episode, Alex chats with Mike Haven, Senior Director, Associate General Counsel and Head of Legal Operations at Intel. Mike started his career as a lawyer, but then when an opportunity into legal operations presented itself, he took a leap of faith and never looked back. In this episode, Mike shares how he navigated the change into legal operations, his battle against perfection, and the key elements to building a successful legal ops program.
Connect with Alex here & follow us on Linkedin.
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👉Creating a Legal Ops Community at CLOC with...
2022-07-2840 min
In-House OutliersHow to Advance Your Legal Ops Career with Credit Karma's Tom StephensonIn this episode, Alex sits down with Tom Stephenson, Director of Legal Operations at Credit Karma. Tom discusses his path from paralegal to legal ops leader, how he structures his team and the principles behind it and his best pieces of advice to advance your career in legal operations.
Liked what you heard on today’s episode?
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2022-07-2139 min
In-House OutliersMinisode - Choosing the Right Legal Matter Management Software with Ben Hayden from Cengage GroupIn this minisode, Alex talks to Ben Hayden, Vice President of Legal Operations at Cengage Group. Ben discusses why he joined Cengage Group, the most important things he looks for in a vendor and how to choose the right legal matter management software.
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👉Creating a Legal Ops Community at CLOC with Stephanie Corey
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2022-07-1210 min
In-House OutliersUsing Persistence and Curiosity in Legal Operations with Hearst’s An TrotterIn this episode, Alex interviews An Trotter, Senior Director of Operations, Office of the General Counsel at Hearst. An shares with us how she landed in legal ops, the different areas of focus in her legal ops career, and her best advice for those who want to get started in the industry.
Liked what you heard on today’s episode?
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2022-07-0734 min
In-House OutliersMaking an Impact as a Legal Operations Leader with LaTrece JohnsonIn this episode, Alex talks to LaTrece Johnson, Head of Legal Operations at Palo Alto Networks. LaTrece shares how she got started in legal operations, her most impactful projects at Adobe, and her thoughts on the future of the legal ops community.
Liked what you heard on today’s episode?
Connect with Alex here & follow us on Linkedin.
Top Previous Episodes…
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2022-06-3040 min
In-House OutliersBuilding a Legal Ops Roadmap with Zendesk’s Anna RichardsIn this episode, Alex talks to Anna Richards, Senior Legal Operations Manager at Zendesk. Anna, like most legal ops leaders, did not have a linear career path. She started her career in ediscovery, but then when an opportunity in legal operations presented itself, she took a chance and never looked back.
Anna discusses why she transitioned into legal operations, how she has built a legal ops roadmap at Zendesk, and the most impactful projects she has worked on in her legal operations career.
Liked what you heard on today’s episode?
Connect with Ale...
2022-06-2347 min
In-House OutliersHow to Develop a Legal Ops Strategy with Sonnedix’s Heather TorresIn today’s episode, Alex talks to Heather Torres, Senior Legal Operation Manager at Sonnedix. Heather started her career as an attorney, but then when an opportunity into legal operations presented itself, she was intrigued and said yes. In this episode, you’ll learn about Heather’s current day to day in legal ops, how she develops a legal ops strategy, and her advice for anyone wanting to get started on this career path.
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2022-06-1750 min
In-House OutliersHow Malbek’s Colin Levy Transitioned From Lawyer to Legal Operations LeaderIn this episode, Alex sits down with Colin Levy, Director of Legal at Malbek. Colin started his career as in-house lawyer, but then decided to follow his passion for technology and moved into the world of legal tech.
You’ll learn what sparked Colin’s interest in technology, why he chose to follow his passion into legal tech, and the important lessons that he learned along the way.
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👉Creating a Legal Ops C...
2022-06-0927 min
In-House OutliersMinisode - Bridging the Gap Between Business and Legal with Sharon DonniganIn this minisode, Alex talks to Sharon Donnigan, Director of Legal Operations at Mighty Buildings. Sharon discusses what excites her most about legal operations, her thoughts on the legal operations community, and what she has learned from CLOC 2022!
2022-06-0607 min
In-House OutliersMinisode - How HashiCorp’s Kshitij Dua Uses Empathy in His Legal Operations RoleIn this mini-episode, Alex talks to Kshitij Dua, Head of Legal Operations at HashiCorp. Kshitij discusses how he found his way into legal operations, the importance of using empathy in his role and his major takeaways from CLOC 2022!
2022-06-0307 min
In-House OutliersMinisode - How Lucy Bassli Maps Processes and People within Legal OpsIn this minisode, Alex talks to Lucy Bassli, Founder of InnoLaw Group. Lucy discusses her path from legal operations leader at Microsoft to founding her own consultancy, her beliefs on people and process while implementing technology, and what legal ops professionals can get out of a conference like CLOC!
2022-06-0212 min
In-House OutliersMinisode - Driving Automation For Legal Teams with Evan WongIn this minisode, Alex talks to Evan Wong, CEO of Checkbox. Evan discusses how legal teams are leveraging automation and technology, why he believes legal operations leaders are so important for driving change, and his major takeaways from CLOC.
2022-05-3107 min
In-House OutliersMinisode - How Rheem Manufacturing’s Alison English is Growing The Legal Function with TechnologyIn this minisode, Alex talks to Alison English, Legal Operations Manager at Rheem Manufacturing Company. Alison discusses her role at Rheem, why she came to CLOC 2022, and what she’s trying to achieve in the future for the legal function at Rheem!
2022-05-2707 min
In-House OutliersMinisode - How PwC’s Alex Rosenrauch Got Started in Legal OperationsIn this minisode, Alex talks to Alex Rosenrauch, podcast host and Manager at PwC. Alex discusses how he got started in law, the catalyst for starting the Legal Ops podcast, and what motivated him to come to CLOC 2022!
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Top Previous Episodes…
👉Creating a Legal Ops Community at CLOC with Stephanie Corey
👉Leading an Innovative Legal Operations Function at Netflix with Jennifer McCarron
👉How VMWare’s Aine Lyons Found Her Calling in Legal Ops
2022-05-2607 min
In-House OutliersBuilding a Legal Ops Function From the Ground Up with Kraft Heinz Company’s Zachary RosenblattIn this episode, Alex interviews Zachary Rosenblatt, Legal Operations Senior Manager at The Kraft Heinz Company. Zachary discusses the career trajectory that led him into legal ops, the core areas of focus in his legal ops role, and the most impactful D&I projects he's worked on.
2022-05-2025 min
In-House OutliersGoal Planning, Execution, and Determination to Advance Your Legal Ops Career with Jameson MonteiroIn this episode, Alex sits down with Jameson Monteiro, Head of Legal Operations at Assurant. Like most guests, Jameson didn’t have a linear path into legal operations. Jameson shares his remarkable story in which he started his career as an entrepreneur of an automobile export company. With determination and perseverance, that journey led him to a temp role at Assurant, and then ultimately, he was able to advance his way up to Head of Legal Operations.
In this episode, Jameson discusses the importance of building relationships and trust with your CLO, the most impactful thing in hi...
2022-05-1851 min
In-House OutliersBuilding Financial Literacy in Your Legal Operations Career with Florence ChanIn this episode, Alex sits down with Florence Chan, who runs legal operations at Cloudflare. Florence started her career in big law as a Litigation Paralegal, but when she was presented with an opportunity as a Legal Operations Manager at Benefits Cosmetics, her journey turned in a new direction.
In this episode, Florence discusses why she strayed away from attending law school, the importance of financial literacy, and why she loves “building” in her legal operations career.
2022-05-1249 min
In-House OutliersThe Path to Global Legal Operations Manager with Tiffany BrownIn this episode, Alex sits down with Tiffany Brown, an experienced legal operations leader. Tiffany started her career as a paralegal, but quickly her fascination and curiosity led her to a career in legal operations. In this episode, Tiffany shares her thoughts on networking, the necessity of “turning off” on a global team, and the lasting impact of the pandemic on the adoption of legal operations.
2022-05-0524 min
In-House OutliersHow Aline Bosteels Built a Successful Legal Operations Career at PhilipsIn this episode, Alex interviews Aline Bosteels, former Global Category Director Legal Services & Insurances at Philips. You’ll learn how Aline's career evolved from entrepreneur to procurement manager, why lifelong learning is an addiction of hers, and the most important skill sets to be successful in a #legalops role.
2022-04-2836 min
In-House OutliersHow To Create A World Class Legal Function with Heineken’s Sean HoustonIn this episode, Alex interviews Sean Houston, Legal Operations Leader at The HEINEKEN Company. You'll learn how Sean turned from sports broadcaster to legal operations leader, the most critical skillsets in his position, and why he feels it’s so important to create a tech roadmap at the start of a #legalops role.
2022-04-2050 min
In-House OutliersThe Value of Non-Traditional Backgrounds with Liz Rancourt-SmithIn this episode, Alex interviews Liz Rancourt-Smith, Legal Operations Manager at Tilson Technology Management. Liz discusses early career lessons, the importance of making mistakes, and why she believes a non-traditional background has been her greatest asset.
2022-04-1346 min
In-House OutliersHow Stripe's Legal Ops Team Defines Priorities with Jamie InglesIn this episode, Alex interviews Jamie Ingles, Legal Operations Lead at Stripe. Jamie discusses why she joined Stripe’s legal team, the most critical skill sets in a legal ops role, and how prioritization is critical to her team’s success.
2022-04-0641 min
In-House OutliersHow Cresco Labs’ Bill Novomisle Builds and Scales Legal Ops in a Hyper-Growth IndustryIn this episode, Alex interviews Bill Novomisle, Director of Legal Operations at Cresco Labs. Bill discusses the path that led him to legal operations, his core areas of focus at Cresco Labs and the best pieces of advice he has received in his career.
2022-03-3155 min
In-House OutliersA Non-Linear Path into Legal Operations with Ocado’s Zoe Byrnes-DavidgeIn this episode, Alex interviews Zoe Baynes-Davidge, Legal Operations Analyst at Ocado. Zoe discusses what attracted her to work at Ocado, why active listening is so important in her role and why she believes legal ops isn’t just a role for lawyers.
2022-03-2329 min
In-House OutliersAligning with Your Chief Legal Officer to Create A Successful Strategy with Mateo SanchezIn this episode, Alex interviews Mateo Sanchez, Head of Legal Operations at Outside. Mateo discusses the highs and lows of his career, the importance of aligning with your Chief Legal Officer and why he joined Outside’s legal team.
2022-03-1746 min
In-House OutliersThe DNA of a Legal Operations Professional with Ashley AdamsIn this episode, Alex interviews Ashley Adams, Director of Legal Operations at Contentful. Ashley discusses the path that led her into legal operations, why positivity is one of her guiding principles of leadership and the importance of mentors in her career.
2022-03-1041 min
In-House OutliersCreating a New Legal Ecosystem at Legal Operators with Colin McCarthyIn this episode, Alex interviews Colin McCarthy, CEO and Founder of Legal Operators. Colin discusses his journey into legal operations, why he created Legal Operators, and how to include diversity as a pillar within your legal ops function.
2022-03-0341 min
In-House OutliersThe Future of Remote Work for Legal Teams with MongoDB’s Morgan SmithIn this episode, Alex interviews Morgan Smith, Legal Operations Analyst at MongoDB. Morgan discusses her career journey in legal ops, her beliefs on the future of remote work in legal, and a simple trick to build your network with ease.
2022-02-1724 min
In-House OutliersMax Wang’s Plan to Growing the Legal Ops Function at WaymoIn this episode, Alex interviews Max Wang, Head of Legal Operations at Waymo. Max discusses lessons learned early in his career, his approach when working with stakeholders and the core responsibilities in a legal ops role.
2022-02-0931 min
In-House OutliersCreating a Successful Legal Ops Strategy with Stéphanie HamonIn this episode, Alex interviews Stéphanie Hamon, Head of Legal Operations Consulting at Norton Rose Fulbright. Stéphanie discusses her journey into legal ops, her approach to change management, and how she creates a legal ops strategy.
2022-02-0339 min
In-House OutliersLeading an Innovative Legal Operations Function at Netflix with Jennifer McCarronIn this episode, Alex interviews Jennifer McCarron, Director of Legal Operations and Technology at Netflix. Jennifer discusses her philosophy of success, responses to failure, and the importance of putting the work into working relationships.
2022-01-2750 min
In-House OutliersCreating Resilience in Your Legal Ops Career with Dr. Sinead KaneIn this episode, Alex interviews Dr. Sinead Kane, International Keynote Speaker on the topics of disability, law and policy. Dr. Sinead Kane shares her remarkable story into a career in law, the challenges that she faced, and what her internal motivators are that drive her to pursue her goals.
2022-01-181h 09
In-House OutliersHow to Be Successful in Legal Operations with Brenda Hansen and Liz LugonesIn this week’s episode, Alex interviews Brenda Hansen and Liz Lugones from UpLevel Ops. Brenda and Liz both share how they got started in their legal operations journey. They also share the importance of mentorship in their careers, and what it takes for legal operations professionals to be successful in 2022.
2022-01-0557 min
In-House OutliersThe Future of AI and Legal Operations with Michael DineenIn today’s episode, Alex interviews Mike Dineen, Director of Data Science at Brightflag about his unconventional path into #AI. In this episode Mike shares how his perspective on the legal industry before joining Brightflag and what interested him to work in this field. He also shares the impact that #AI is going to have on the next generation of lawyers and the 3 key pillars that he used to build out the data science function at Brightflag.
2021-12-0733 min
In-House OutliersThe Power of Making Mistakes in Building Your Legal Ops Career with Sheila DusseauIn this week’s episode, Alex interviews Sheila Dusseau, Head of Global Legal Operations at Ferring Pharmaceuticals. Sheila discusses how she got into legal operations and how her experience in finance has been critical to the success in her career. She also discusses why it’s important to make mistakes and how saying “I don’t know” has been a powerful piece of advice she has received in her career.
2021-11-2242 min
In-House OutliersStarting a Legal Tech Company from Scratch with Don KellerIn this episode, Alex interviews Don Keller, Founder of Joinder. Don shares the reasons he became a lawyer, the benefits Joinder has provided to legal teams, and some of Joinder's key accomplishments so far.
2021-11-1037 min
In-House OutliersScaling a World Class Legal Operations Team at Google with Mary O’CarrollIn this episode, Alex interviews Mary O'Carroll, Chief Community Officer at Ironclad. Mary needs no introduction, as she is a powerhouse in the legal operations industry. Mary talks about her career path and her advice for legal operations professionals to grow within the industry. She also speaks to what has driven the massive growth of legal operations today.
2021-10-2544 min
In-House OutliersHow VMWare’s Aine Lyons Found Her Calling in Legal OpsIn this episode, Alex interviews Aine Lyons, VP and Deputy General Counsel, Global Legal Operations at VMware. Aine talks about how she found her calling in legal ops and the biggest lessons learned throughout her career. She also shares the qualities that she thinks make a great legal ops professional.
2021-10-0552 min
In-House OutliersFinding a Forward Thinking General Counsel with Mike NaughtonIn episode three, Alex interviews Mike Naughton, Vice President of Marketing at xMentium and a pioneer in the legal ops industry. Mike shares his path, discussing his early learnings while working with lawyers and the DNA that makes a forward thinking general counsel. He also discusses how to use other industries as inspiration to solve the major problems that legal ops professionals face today.
2021-09-1339 min
In-House OutliersSelf Reflection & Building Your Law Career with Tim CaseyIn episode two, Alex interviews Tim Casey, General Counsel and Chief Compliance Officer of Numotion. Tim discusses his journey, sharing why he waited to go to law school and how self reflection and learning has been a tool that has helped him to build his career path in law.
2021-09-1353 min
In-House OutliersCreating a Legal Ops Community at CLOC with Stephanie CoreyIn this first episode, Alex Kelly interviews Stephanie Corey, Co-Founder of Uplevel Ops and CLOC. You’ll learn from Stephanie about her successes and lessons learned in legal operations and what she thinks are the most important qualities to building a successful career in legal ops.
2021-09-1346 min
The Legal Ops PodcastTalking Tech: BrightFlag with Alex KellyIn this Talking Tech episode Alex and Elliot speak with Alex Kelly, co-founder and COO of BrightFlag. BrightFlag is a legal spend management platform which uses artificial intelligence to automate the review and management of law firm invoices. LINKS BrightFlag website: https://brightflag.com/ BrightFlag on LinkedIn: https://www.linkedin.com/company/brightflag Alex Kelly on LinkedIn: https://www.linkedin.com/in/alexkellybrightflag/
2021-06-0143 min
The Geek In ReviewBrightflag's Alex Kelly on Using Data and Analytics to Make Better Legal Spend DecisionsWhen it comes to what clients spend on legal services, there are savvy purchasers who look to manage their legal spin based on value and data-driven analytics. And there are those who simply just pay the invoice. Alex Kelly, co-founder, and COO of Brightflag talks with us about how they use AI and data analytics to help savvy corporate counsel and in-house legal teams make better decisions on how they purchase legal services. Brightflag recently announced a $28 million funding round from OnePeak, and Alex, along with co-founder Ian Nolan is looking to expand the team at Brightflag and help...
2021-02-0437 min
The True Sales & Leadership PodcastEpisode Two: Colin Laird - Director of Sales APAC at BrightflagColin started his career as a technical Analyst before progressing naturally in to, pre-sales and then pure sales. Spending 15 and half years at Oracle, Colin now works as a Director of Sales for a company called BrightFlag who have recently launched into the APAC market, Colin is the driving force of that and now growing his own team from their office in Sydney.
In this episode we speak about how he structures his day, generates new business, the strategies he puts in place and most importantly how he establishes and maintains the right mindset to keep himself m...
2019-03-2237 min