Shows
CX FilesLeigh Hopwood - CCMA - 25 Years Of The ECCCSAsLeigh Hopwood is CEO of the CCMA (Contact Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter Ryan called Leigh to talk about the European Contact Center and Customer Service Awards (ECCCSAs), which celebrate their 25th anniversary on November 25th, 2025. It sounds like an Iron Maiden song. On the 25th of November in the year 2025 the ECCCSAs will be 25... Leigh talks about the judging process and the value of the awards to the growth of the wider industry in addition to talking about the l...
2025-11-2034 min
2025-10-0529 minCCMA ChurchCCMA Online (28 September 2025) -- Godly ConductMessage: Godly ConductBible Passage: 1 Peter 3:10-12
2025-09-2851 min
The Donor Centric ApproachEpisode 24: Strengthening Campus Ministry with CCMAIn this episode of The Donor Centric Approach, I sit down with my friend, Rosie Chinea Shawver, Executive Director of the Catholic Campus Ministry Association (CCMA).
Rosie shares her own journey into campus ministry and the fire that continues to fuel her mission today. Together, we dive into:
The unique challenges of reaching students on today’s college campuses
Why campus ministers need support, mentorship, and resources to thrive
How CCMA is equipping ministers nationwide to accompany students in faith
Practical lessons in fundraising and development that apply to an...
2025-09-2228 min
Community SpotlightKelowna Gets Ready for CCMA Country Music WeekKelowna is buzzing as the Canadian Country Music Association (CCMA) brings its iconic Country Music Week to the city for the very first time. While the televised awards at Prospera Place have already sold out, the week offers far more than a single show. Fans and community members can look forward to a series of free and ticketed events across the city, blending big-name talent with uniquely local experiences.https://www.kelownanow.com/watercooler/news/news/Community_Spotlight/Kelowna_Gets_Ready_for_CCMA_Country_Music_Week/
2025-09-0524 min
CleveCastJustin Witte & the Art of EdoJustin shares his observations as we near the conclusion of the CCMA’s Hokusai & Ukiyo-e exhibition.-Reflections on the huge span of time represented in the show-Insights into Hokusai’s life and work-The complexities of the Edo period and its cultural dynamics-The importance of cultural exchange in shaping artistic traditions
2025-08-2700 min
CleveCastKevin Yu of 2D Restaurant🎙️ Episode: Manga, Anime, and the Floating WorldThis week on CleveCast, we explore the History of Manga and Anime exhibition within Hokusai and Ukiyo-e: The Floating World.🎨 Featured Guests:Kevin Yu (2D Restaurant) – Creative collaborator on the exhibitJulia Walker – Assistant Curator, CCMAMadelene Pryzbyz – Exhibition researcher and installer🎯 Topics include:The evolution of manga and anime as visual storytellingHow Hokusai and ukiyo-e influenced modern Japanese mediaWhat it means to design an exhibit that's playful, nostalgic, and rooted in art historyBe...
2025-07-0200 min
CleveCastEchoes of Edo Episode 4In this episode, Justin speaks with set designers Sabrina Zeidler and Rick Arnold about their stunning recreation of an Edo-period village inside the Playhouse Theater.The immersive installation blurs the lines between stage and gallery, offering visitors a walk-through experience as part of Hokusai and Ukiyo-e: The Floating World at the Cleve Carney Museum of Art.Learn about:The creative and logistical challenges of designing a museum-quality installation in a theaterHow theatrical design informed their approach to historical accuracyThe process of bringing Edo Japan to life, from...
2025-06-2500 min
CleveCastEchoes of Edo Episode 3Episode 3: Echoes of Edo – The Painted Handscrolls of Miyagawa ChōshunIn this episode of CleveCast: Voices of the CCMA, we turn our attention to two rarely seen handscrolls by Miyagawa Chōshun (1683–1753), currently on view as part of Hokusai and Ukiyo-e: The Floating World at the Cleve Carney Museum of Art.Justin Witte shares how these painted scrolls offer a unique and intimate view into the world of Edo-period Japan. Unlike woodblock prints, Chōshun’s handscrolls are entirely painted by hand, with continuous horizontal scenes that unfold across the length of the work—inviting vi...
2025-06-1800 min
CleveCastEchoes of Edo Episode 2📝 Episode NotesEpisode 2 – Echoes of Edo: Behind the Scenes with Julia Walker🎧 In this episode of CleveCast: Voices of the CCMA, Assistant Curator Julia Walker joins Justin for a behind-the-scenes look at the creation of the Historical Ukiyo-e and Edo exhibition installed in the Atrium of the McAninch Arts Center.🖼️ This installation was designed to provide historical and cultural context for the works featured in Hokusai and Ukiyo-e: The Floating World, expanding the narrative of Edo-period Japan beyond the museum walls.🛠️ Julia and Justin share how the exhibition came together—from research and layout...
2025-06-1100 min
The Sesh With SavAlan Hartley | CCMA | Fighting Jack Jenkins | Dealing with Brain Injury | TSWS #126Send us a textAlan Hartley is a former professional MMA Fighter and the owner and head coach of CCMA based in St Marys, South Australia.Alan started CCMA in Wyhalla before moving down to Adelaide and now his gym has become a staple in the MMA community, being a central hub for anyone wanting high level training. We get into his fighting career, his brain injury and even his first fight, which happened to be against a top UFC prospect and former guest of the podcast Jack Jenkins.ENJOY!#m...
2024-10-081h 14
CX FilesLeigh Hopwood - CCMA - CX From The Buyer's PerspectiveLeigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter recently attended a CCMA event in Manchester focused on the buy-side - the companies that need to create their own CX team or buy in expertise from a specialist BPO. He called Leigh to talk about the event and to discuess what buyers are really looking for when they are in the market for CX and BPO services... https://www.ccma.org.uk/ https://www.linkedin.com...
2024-07-1126 min2024-03-2915 min
CCMA Kijkje in de keukenDe CCMA Nationale Klantcontact Week: tijd om medewerkers in het zonnetje te zetten🎙️ Luister nu naar de CCMA Podcast: Wout Hut over de Nationale Klantcontact Week!Ben je een klantenservicemanager die z'n team in de spotlights wil zetten? Wil je jouw bedrijf laten schitteren tijdens de NKW? Dan is deze aflevering van de CCMA Podcast speciaal voor jou!In deze korte en krachtige aflevering praat ik met Wout Hut, bestuurslid van de CCMA, over de Nationale Klantcontact Week (NKW). Ontdek waarom de NKW zo cruciaal is voor alle bedrijven die om hun klantcontactmedewerkers geven en waarom jouw team hieraan moet deelnemen.Tijdens de NKW worden klantcontactmedewerkers in he...
2024-02-1106 min
CCMA Kijkje in de keukenCCMA Kijkje in de keuken #10: René Kloppenburg - KPNEen nieuwe podcast met de kersverse winnaar van de CCMA Manager of the Year Award: René Kloppenburg! René is Senior Manager Customer Care bij KPN. In dit gesprek hebben we het over:Zijn 'way of working' die hij is gestart bij XS4ALL en nu geïmplementeerd heeft bij KPNHoe specialisatie kan helpen bij het werven en behoud van medewerkersHet verbeteren en digitaliseren van klantprocessenHet verminderen van klantcontact door digitalisering en AIHoe en waarom hij zo trots is op zijn teamEn nog veel meer!Meer weten en leren van René bij KPN:Heb...
2023-12-1728 min
Moment of TruthKyle McKearney Nominated For a CCMAAlberta-based Indigenous folk/alt-country artist Kyle McKearney has been nominated for four Canadian Country Music Association Awards (CCMA) in; Alternative Country Album of the Year, Producer(s) of the Year, Creative Team or Director of the Year and Innovative Campaign of the Year. The CCMA takes place in Hamilton ON, September 16, 2023.
2023-09-1504 min
CCMA Kijkje in de keukenCCMA Kijkje in de keuken #7: Interview met Deliane Schimmel, FloriusKijkje in de keuken is deze keer te gast bij Florius. We praten bij met Deliane Schimmel, manager Advies & Service Florius én winnaar CCMA Manager of the Year 2022. Deliane vertelt hoe zij het traject van Manager of the Year en het winnen van deze Award heeft ervaren. Ook vertelt ze wat het haar gebracht heeft, binnen en buiten Florius. Daarnaast is Deliane samen met haar team volop aan de slag op het gebied van technologie en het verhogen van de customer expierence. In deze podcast hoor je waar nu de focus ligt.
2023-04-0318 min
CCMA Kijkje in de keukenCCMA Kijkje in de keuken #5: Interview met Andrew Berkhout & Claudia Wohlschlager, GreenwheelsNiet 1 maar 2 gasten deze keer. De CCMA krijgt een kijkje in de keuken van Greenwheels en spreekt met Andrew Berkhout, directeur, en Claudia Wohlschlager, manager customer care van Greenwheels.De klantenservice bij het huren van een deelauto werkt net even anders. Want mocht je onverhoopt met pech langs de kant staan dan wil je direct geholpen worden. 24/7 en 7 dagen per week. De samenwerking met de outsource partner is daarbij van groot belang. Hoe verstevig je dat partnership en breng je het Greenwheels gevoel over? Niet alleen in Nederland, maar ook over de grens in Turkije. ...
2023-01-3118 min
CCMA Kijkje in de keukenCCMA Kijkje in de keuken #1: Interview met Wout Hut, COO Budget ThuisDe aftrap van de CCMA podcast vindt plaats met niemand minder dan Wout Hut. Wout is verantwoordelijk voor de klantenservice en backoffice van Budget Thuis. In dit eerste interview voor de CCMA podcast Kijkje in de Keuken vertelt hij over de impact van de energiecrisis op zijn medewerkers, hebben we het over chatbots en komt de start van zijn carrière bij Tel Sell ook nog even aan bod. Veel luisterplezier!www.ccma.nl
2022-12-0727 min
TOP SPORTThe Labour Court dismissed Boxing South Africa’s application to review the decision of the CCMA, which ruled in of former CEO Moffat Qithi. He was fired by the boxing regulatory body following a disciplinary hearing in 2015. Qithi won his case against BSA in 2018 and the CCMA ordered that he be paid R3,9 million plus interest and also be reinstated as CEO.Guest: Gugulethu Madlanga, Qithi's lawyer of Madlanga & Partners Inc Attorneys The Labour Court dismissed Boxing South Africa’s application to review the decision of the CCMA, which ruled in of former CEO Moffat Qithi. He was fired by the boxing regulatory body following a disciplinary hearing in 2015. Qithi won his case against BSA in 2018 and the CCMA ordered that he be paid R3,9 million plus interest and also be reinstated as CEO.
2022-11-1720 minCCMA Church2022 Missionary Convention | Key Factors in an Influential EvangelismJoin us for Daniel Shayesteh's second session at CCMA as part of our 2022 Missionary Convention!
2022-09-171h 48CCMA Church2022 Missionary Convention | Exodus from Darkness: From Islam to Christ, and outreach to Muslims for ChristHear Daniel Shayesteh's powerful testimony in his first session of CCMA's 2022 Missionary Convention as he shares about his life and his ministry.
2022-09-161h 46CCMA Church2022 Missionary Convention | Exodus from Darkness: From Islam to Christ, and outreach to Muslims for ChristJoin us for Daniel Shayesteh's first session at CCMA as part of our 2022 Missionary Convention!
2022-09-161h 14
Stuff Employers Should KnowCCMA: Dismissing an Employee who Refuses to get Vaccinated is now Unfair?!In January 2022 we recorded an episode outlining the first (of many) awards where the CCMA found that the dismissal of (those) employees who refused to be vaccinated, despite the employers mandatory vaccine policy, were found to be fair. However, recently in Kgomotso Tshatshu v Baroque Medical (Pty) Ltd, the CCMA awarded an employee the maximum compensation for an unfair dismissal based on operational requirements because the employee did not comply with the company’s mandatory vaccination policy. In this episode BGD discusses whether this award should be seen as a turning point for mandatory vaccination poli...
2022-07-2507 min2022-07-2430 min
Country104 Mornings with Kyle & KendraNate Haller On CCMA Nomination and LondonNate Haller talks about being nominated for "Rising Star" at the CCMA's, and discussing growing up in Waterloo, the Reklaws and bars in London!
2022-07-2203 min
Country104 Mornings with Kyle & KendraNate Haller CCMA ChatNate Haller joins the show to discuss his CCMA nomination for "Rise Star", playing shows this summer and talking London bars!
2022-07-2209 min
Ottawa’s Morning Pick Up with Sophie & Jeff PodcastIt’s National Moon Day! Why Did Walker Hayes Get A Wrist Slap From Applebee’s? CCMA Award Nominees + “Would You Rather” WednesdaySubscribe now! (00:18) Good Morning! Here’s what’s coming up (01:44) Ottawa’s Heat Warning continues (03:13) Shania Twain has a documentary headed to Netflix “Not Just A Girl” (03:28) It’s National Moon Day (04:33) Why did Walker Hayes get a wrist slap from Applebee's? (06:09) Win tickets to see Dean Brody at the Russell Fair (07:42) Useless Question - Over 80% of Canadians admit they still do THIS (11:09) “Would You Rather” Wednesday - sell all of your possessions or ONE of your organs? (13:00) Flyaway to the CCMA’s contest
2022-07-2029 min2022-07-1733 min2022-07-1039 min
Get Out of Wrap - Contact Centre Chat#120 Stephen Yap - Research Director @ the CCMA discusses Voice of the Contact Centre Consumer supported by OdigoStephen Yap is the Research Director at the CCMA.
The CCMA and supporting partner Odigo produced the Voice of the Contact Centre Consumer report 2022.
In this episode Stephen shares the key findings of the research and how consumers have changed, their preferences and how they want to interact with us and our contact centres.
This is a must read report and a must listen/watch if you want to deliver a great customer experience from your Contact Centre.
Thanks Odigo, the CCMA and Stephen.
2022-07-081h 06
Your Path to PurposeS2 EP6- Don't run away from your setbacks- An interview with Leigh Hopwood, CEO of the CCMAIn this weeks episode of Your Path to Purpose I talk to Leigh Hopwood, CEO of the CCMA [ Call Centre Management Association. about her pathway into her career. Leigh suffered a big setback in her teenage years that could have sent her in a completely different direction. However, she used this setback as a learning opportunity which gave her the kick she needed to knuckle down, work hard and create the life she wanted. Leigh displays real grit and it was an absolute pleasure to chat to her on the podcast.
Find out more...
2022-06-2954 min
CCMA ChurchCCMA Camp 2022 | Sunday ServiceRevelation 4 | Quan Hoang
** NOTE: The audio quality is reduced for approximately the first 3 minutes. **
2022-06-1238 min
Music's Journey PodcastMusic's Journey Podcast INTERVIEW #161 w/ CCMA Award Nominated Country Artist Andrew Hyatt New EP ''Four Good Years'' Grabs The Spotlight!Music's Journey PodcastINTERVIEW #161w/ CCMA Award Nominated Country Artist Andrew HyattHosted by Kim CyrPresented by NOW and THEN Magazinewww.musicsjourney.comhttps://www.nowandthenmagazine.comNOW and THEN Magazine Top SponsorYour entertainment and music online magazine. ... music releases, reviews, and artwork for bands!Disclaimer: This post contains affiliate links. If you make a purchase, I may rec...
2022-06-031h 08Stuff Employers Should KnowThe CCMA Dispute Resolution ProcessBGD takes you through the dispute resolution processes of the CCMA, from the referral process, required time frames as per the LRA and the latest gazetted CCMA Rules.
2022-05-3018 min
Capricorn Drive with DJ Complexion#CapricornDrive #CCMA officially reopens their offices for walk insThe CCMA has announced the reopening their offices for walk ins on the 3rd of May. Since the beginning of lockdown in 2020, most offices had to shut down and the CCMA was one of those offices, giving people only the option to send emails or complain online. #DeeNkomo is joined on the line by the CCMA Director, Adv. Cameron Morajane to tell us more about the reopening and what it means
2022-05-0308 min
RTÉ lyric fmCCMA Memory Lane Choir, Dublin singing A Galway BlessingCCMA Memory Lane Choir, meets in the Centre for Music and Art. It is a choir for older people and people living with dementia, as well as their carers, family members and volunteer helpers. The Choir was started by Sr. Bernadette Sweeney, in 2015 and Gerry Noonan has been its Choral Director since then. They kept going, via Zoom, during the last two years, but are delighted to be meeting again in person. The choir always welcomes new members and they meet on Mondays at 11.00, in the CCMA in Crumlin. The choir has performed at a number of events in the...
2022-04-1202 min
Who Should I be Talking To?Episode 11- A Conversation with CCMA Hall of Fame Member - Patricia ConroyWhat a fantastic episode today...a chat with CCMA Hall of Fame Member ... Patricia Conroy. To start with,...I am a big fan of Patricia's music prior to any of my own involvement in the industry so was a thrill to chat with her in this episode. Here is a bit of a bio from Patricias site and I will include a few links to some of the great things we chatted about below. Throughout her musical career, songwriting has been an integral a part of Patricia's success. In her career, she has released six albums, one com...
2022-04-061h 48Stuff Employers Should KnowWhat to do when you receive a referral of an unfair dismissal dispute from the CCMABGD is joined by Litigation Manager, Juan-André Mulder, and go through the process of defending a dispute at the CCMA or a Bargaining Council.Related Episode: Getting a Case Dismissed at the CCMA
2022-03-2816 minWho Should I be Talking To?Episode 5 - Chatting with CCMA Broadcasting Hall Of Famer - Paul KennedyThis was the first edition of the podcast where the initial guest was linked to the next guest and it worked out famously. Big THANK YOU to Wally "The Shearwater Swatter" Buckoski from episode 3 who recommended that Paul was someone that I should be talking to. Paul Kennedy was born in Saint John, New Brunswick and started his radio career at CJLS Yarmouth, Nova Scotia in 1968. For the next 28 years he dedicated himself for the most part to country radio, including 20 years spent at CHFX Halifax on air and as Music Director. He was also a broadcaster at C...
2022-02-232h 01Who Should I be Talking To?Episode 1 - A Conversation with CCMA Hall of Honour Guitar Player Jason BarryJason Barry is an award winning producer, songwriter, post audio engineer, and musician who has collected dozens of Canada's largest music accolades including Juno's, CCMA Awards, Canadian Music Awards, SOCAN Awards, and countless others. In this podcast we talk about him overcoming adversity as a he beat being completely hearing impaired from birth to the age of 5; and once again in his prime as a touring and studio musician later in life. He has toured with, produced, played on, and engineered for countless major musical acts including Dean Brody, Charlie Major, Terri Clark, Taylor Swift, Rascal Flatts, S...
2022-02-172h 03Stuff Employers Should KnowCCMA: Dismissing an Employee who Refuses to get Vaccinated is Fair!In a recent award the CCMA confirmed that a mandatory vaccination policy can be enforced by employers. But is it so simple? BGD chats to Health and Safety Executive, Duncan Carlise, about the implementation and application of mandatory vaccination policies.
2022-01-3110 min
BizNewsFlash Briefing: Basic income grant too risky, warns panel; Experts warn against CCMA's dismissal of unvaccinated workerNews headlines:
*A presidential advisory panel has warned against a basic income grant for South Africa, telling president Cyril Ramaphosa that the grant would be incredibly risky and detrimental to the country’s economy.
*While the CCMA has made a favourable ruling on the first case of an employee fired for refusing to vaccinate, conflict resolution experts and legal advisors have warned companies to tread carefully.
*Police minister Bheki Cele says that his department is fighting a losing battle trying to keep unregistered firearms out of the hands of criminals.
2022-01-2702 min
The Petrus Development Show96 - Dr. Michael St. Pierre (CCMA): Catholic Campus Ministry is a Generational MandateIn this episode, Andrew visits with Dr. Mike St. Pierre, Executive Director of Catholic Campus Ministry Association (CCMA). When Mike joined CCMA in 2015, he was able to bring new life and new energy to the organization. Andrew and Mike discuss CCMA, how Mike decided to leave a successful career in Catholic schools to lead the organization, and about his approach to remote work…even before it was cool. They are also able to discuss the importance of professionalism and how to organize your schedule using an Agile method. Be sure to listen till the end for Andrew's Key Take-Aways.
2022-01-1850 minStuff Employers Should KnowGetting a Case Dismissed at the CCMAHaving a case dismissed at the CCMA is cause for relief for the employers as responding parties. But does the case being dismissed by the CCMA mean the dispute has really gone away? In this episode we discuss the recent Labour Court cases of Glencore Operations SA (Pty) Ltd v CCMA and Others (JR 1963/19) [2021],and Solomons v Phokela NO and Others (JR99/2021) [2021], where the Court provided new guidance on the dismissal of matters by commissioners and cover the directive issued by the CCMA to its commissioners as a result of these two cases.
2021-12-2023 min
Country104 Mornings with Kyle & KendraDallas Smith Single, performance at CCMA'sKyle & Kendra discuss with Dallas Smith about his new single set to debut at the CCMA Awards show!
2021-11-2904 min
Country104 Mornings with Kyle & KendraDallas Smith CCMA's & Tour ChatKyle & Kendra caught up with Dallas Smith to discuss the Some Things Never Change Tour, his CCMA nominations as well as a debut single at the show!
2021-11-2907 min
Country104 Mornings with Kyle & KendraDustin Lynch and Mackenzie Porter CCMA's ChatKendra & Kyle chat with Mackenzie Porter and Dustin Lynch about their upcoming performance at the CCMA's, the success of Thinking 'Bout You, and petitioning them for a movie! Enjoy!
2021-11-1808 min
Country104 Mornings with Kyle & KendraThe Reklaws - Country 104 Mornings CCMA'sKendra & Kyle chat with the Rekalws, juts a few short weeks away from the CCMA's, where they are nominated for 6 awards! Plus, brand new single #HappyHours and where they started vs. now!
2021-11-1710 min
Country104 Mornings with Kyle & KendraLindsay Ell - CCMA chatLindsay Ell joins Kyle and Kendra to discuss hosting the CCMA's, Canada's Got Talent, her own headlining tour with Robyn Ottolini and so much more!
2021-11-1509 min
Music's Journey PodcastMusic's Journey Podcast INTERVIEW #119 w/ Multiple CCMA and Juno Award Winning Country Group James Barker Band with Their New Single 'New Old Trucks' Feat. Dierks BentleyMusic's Journey Podcast INTERVIEW #119w/ Multiple CCMA and Juno Award Winning Country Group James Barker Band Hosted by Kim Cyr Presented by NOW and THEN Magazine www.musicsjourney.com https://www.nowandthenmagazine.com NOW and THEN Magazine Top SponsorYour entertainment and music online magazine. ... music releases, reviews, and artwork for bands!Discla...
2021-11-0438 min
Working Drummer342 - Chad Melchert: 5 x CCMA (Canadian Country Music Association) Drummer Of The Year, Abbigail Road Studio, Supporting Canadian artistsChad Melchert is one of Canada’s most pre-eminent live and session drummers who is also an acclaimed drum teacher. This native Canadian calls Edmonton (Morinville), Alberta, home but despite his Canadian residence Melchert has toured all over the world and played with artists from all types genres including Gord Bamford, Brett Kissel, Adam Gregory, Aaron Goodvin, Duane Steele, Hemingway Corner, Gil Grand, Jake Mathews, Dallas Smith, Beverley Mahood, Michelle Wright, Bobby Wills, Mikaila Cooper, Corb Lund, Charlie Major, Tyler Connoly (Theory Of A Deadman), Rose Maddox (Grand Ole Opry legend), Jean Shepard (Grand Ole Opry legend), Ian Tyson, FO...
2021-10-281h 36
Music's Journey PodcastMusic's Journey Podcast INTERVIEW #114 w/ CCMA Nominee Country Artist ''JoJo Mason'' New EP Sky Full of Stars Feat. Hit Single 'Broken Umbrella'Music's Journey Podcast INTERVIEW #114w/ CCMA Nominee Country Artist JoJo MasonHosted by Kim CyrPresented by NOW and THEN Magazinewww.musicsjourney.comhttps://www.nowandthenmagazine.comSponsored by NOW and THEN Magazine Your Music Online Magazine at https://www.nowandthenmagazine
2021-10-221h 31
Music's Journey PodcastMusic's Journey Podcast INTERVIEW #112 w/ Multiple CCMA and Juno Award Winning Duo 'Doc Walker' New Single 'She Wants What She Wants'Music's Journey Podcast INTERVIEW #112w/ Multiple CCMA and JUNO Award-WinningCountry Duo ''Doc Walker''Hosted by Kim CyrPresented by NOW and THEN Magazinewww.musicsjourney.comhttps://www.nowandthenmagazine.comNOW and THEN Magazine Top SponsorYour entertainment and music online magazine. ... music releases, reviews, and artwork for bands!Disclaimer: This post con...
2021-10-201h 14
Get Out of Wrap - Contact Centre Chat#62 Sarah Hunt of the CCMASarah Hunt is well known in the industry and a real all round SME in Contact Centres. Sarah talks about her career in contact centres, her role at the CCMA, her views on what the future has in store for our industry and we talk about a subject that Sarah is passionate about and that is the menopause. A subject that needs more discussion and air time. Sarah is great - always engaging and very informative - a great episode.
2021-05-2138 min
The ”HARD TRUTH” feat. J-manJason Blaine | Small Town Boy Turned CCMA Award WinnerIn this episode of The Launchpad Podcast, I sit down with country music star, Jason Blaine, and he starts off with a really funny story that sets the tone for this talk.
We discuss his charity golf tournament, and some of the incredible entertainers he's collaborated with on and off the greens at his celebrity events.
Plus, what it's like going from small town country boy, to winning a CCMA award.
This guy has over 8 million digital streams, maybe it's time you take a listen if you haven't already and head over to...
2021-04-2950 min
Get Out of Wrap - Contact Centre Chat#46 Jackie Pringle - Director of Awards - CCMAJackie Pringle of the CCMA talks about the UK National Contact Centre Awards and the importance of recognising people during this difficult time and the positive emotional impact of getting involved.
Jackie gives loads of examples of the positive impact of being involved – both for contact centre professionals and also the judges.
As well as reflecting on the engagement and impact of last year’s programme we also talk about thisyears’ programme, the new categories and the Head Judges.
If you are thinking of entering or want to know more about these awards this is...
2021-02-0537 minGet Out of Wrap - Contact Centre Chat#44 Stephen Yap - Research Director for the CCMAStephen Yap is the Research Director at the CCMA ( Call Centre Management Association ) and you might have , like me, enjoyed his presentation at this years conference where Stephen shared the output of the research into our industry and the future.
On our episode today Stephen covers the perception of contact centres, what is insight ?, CX , Operations and how important contact centres are and are going to be in delivering CX in 2021.
Thanks Stephen !
2021-01-0847 min
Music's Journey PodcastINTERVIEW CCMA Winner and Juno Nominees Country Duo ''The Reklaws''Music's Journey PodcastINTERVIEW w/ CCMA Winner and Juno Nominees Country Duo ''The Reklaws''Hosted by Kim CyrPresented by NOW and THEN Magazinehttp://www.musicsjourney.comhttps://www.nowandthenmagazine.comMusic's Journey Podcast INTERVIEW w/ CCMA Winner and Juno NomineesCountry Duo ''The Reklaws''Sponsored by NOW and THEN Magazine Your Music Online Magazine at https://www.nowandthenmagazine
2020-11-2023 minGet Out of Wrap - Contact Centre Chat#35 Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry.Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry. Leigh lists the must attend events coming up including the National Conference. She shares her insight into the industry now and in the future. if you are interested in contact centres or in the industry this is a must listen.
2020-10-2839 min
Music's Journey PodcastMusic's Journey Podcast INTERVIEW w/ CCMA Country Hall of Famer'' Michelle Wright''Music's Journey PodcastINTERVIEWw/ Special Guest CCMA Country Hall of Famer ''Michelle Wright''Hosted by Kim CyrPresented by NOW and THEN Magazinewww.musicsjourney.comwww.nowandthenmagazine.comINTERVIEW w/ Special Guest Canadian Country Star ''Michelle Wright''NOW and THEN Magazine Top SponsorYour entertainment and music online magazine. ... music releases, reviews, and artwork for ba...
2020-10-251h 58
Customer Perspective: An Ipsos PodcastSeason 2: Episode 5: Hear from Leigh Hopwood, CEO of CCMA, talking all things Contact CentresWe are delighted to welcome CCMA (UK Call Centre Management Association) CEO, Leigh Hopwood, to the guest chair. Hear Leigh discussing all things contact centres, with Ipsos’ Andy Firth, self-proclaimed contact centre geek: shift to homeworking, switch to remote channels, accelerated digitisation, automation and self-service, the vital role of contact centres in delivering Customer Experience excellence, and more…
To find out about CCMA: https://www.ccma.org.uk/
Head to https://www.ipsos.com/en to find out more about Ipsos, or get in touch with us at CustomerPerspective@Ipsos.com.
#ContactCentre #ChannelPerformance #Custo...
2020-10-1329 min
Van Velden-Duffey Legal NewsVVD The CCMA and retrenchments. What every employer and employee should know.VVD The CCMA and retrenchments. What every employer and employee should know.
2020-10-0221 min
Music's Journey PodcastMusic's Journey INTERVIEW w/ Special Guest CCMA and Juno Award Winners ''The Washboard Union'' LISTEN NOW!!! Hosted by Kim Cyr Presented by NOW and THEN Magazine!Music's Journey PodcastINTERVIEW w/ Special Guest CCMA and Juno Award Winners ''The Washboard Union'' LISTEN NOW!!! Hosted by Kim Cyr Presented by NOW and THEN Magazine!www.musicsjourney.comwww.nowandthenmagazine.comNOW and THEN Magazine Top SponsorYour entertainment and music online magazine. ... music releases, reviews, and artwork for bands!Disclaimer: This post contains affiliate links. If you make a purchase, I...
2020-09-141h 44
Music's Journey PodcastInterview w/ Multiple CCMA And Juno Award Winner ''Dean Brody'' w/ Music's Journey PodcastMusic's Journey PodcastInterview w/ Special Guest Multiple CCMA and Juno Award Winner Canadian Country Star ''Dean Brody'' Listen Beginning Friday, Sept. 4th, 2020 Hosted by Kim Cyr Presented by NOW and THEN Magazine www.musicsjourney.com www.nowandthenmagazine.com Sponsored by NOW and THEN Maga...
2020-09-041h 44
OketsaMokgweleo wa tiro ya CCMA oo bakang ke covid19Ms Kagiso Nthite CCMA o bua ka mokgweleo wa tiro ya CCMA oo bakang ke covid19
2020-08-2411 minOketsaMokgweleo wa tiro ya CCMA oo bakang ke covid19Ms Kagiso Nthite CCMA o bua ka mokgweleo wa tiro ya CCMA oo bakang ke covid19
2020-08-2411 min
Music's Journey PodcastMUSIC'S JOURNEY PODCAST Interview w/ Special Guest CCMA Award Winner And Multiple Award Nominated Canadian Country Recording Artist ''DUANE STEELE'' Friday, August 21st, Presented By NOW And THEN Magazine! Check It Out And Listen NOW!MUSIC'S JOURNEY PODCAST Interview w/ Special Guest CCMA Award Winner And Multiple Award Nominated Canadian Country Recording Artist ''DUANE STEELE'' Friday, August 21st, 2020Presented By NOW And THEN Magazine! Check It Out And Listen NOW!www.musicsjourney.comwww.nowandthenmagazine.comSponsored by NOW and THEN Magazine Your Music Online Magazine at https://www.nowandthenmagazine
2020-08-2159 min
SABC North West#BORESETSE SETHEO SA CCMA SE LEBANE LE MOKGWELEO WA GO SAMAGANA LE DIKGETSE TSA BADIRI BA BA KOBILWENG KWA TIRONG25 BORESETSE JUNE SETHEO SA CCMA SE LEBANE LE MOKGWELEO WA GO SAMAGANA LE DIKGETSE TSA BADIRI BA BA KOBILWENG KWA TIRONG GO LATELA GO RUNYA GA LEROBOROBO LA COVID 19.mp3
2020-06-2505 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 6:11-21 Fight the Good Fight of Faith (Pastor Florence) CN/KHA Sermon on 1 Timothy 6:11-21 in Khmer about fighting the good fight of faith.
2020-06-1454 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 6:2-10 The Real Treasure (Rev. Sunarto) KH 1 Timothy 6:2-10 Khmer
2020-06-0735 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 5:1-16 Instructions regarding Widows (Pastor Kimsong) KHA sermon on 1 Timothy 5:1-16 in Khmer.
2020-05-3128 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 5:16-6:2 Caring for Church Leaders and Being a Good Servant (Pastor Mandy) EN/KH 1 Timothy 5:16-6:2 Other Instructions (English with Khmer Translation)
2020-05-2445 min
Newsbreak#PODCAST: Attorney urges "worried" employees to lay a complaint with the CCMA - if they are treated unfairly at workSABC News and Current Affairs — By Newsbreak Producer Shanell Daniel - The legal rights of employees have come under the spotlight as many South Africans are facing pay cuts, retrenchment and being out of a job as a result of the National Lockdown. According to attorney Revonia Royyapen-Pillay, employees have the right to lay a complaint against their employer with the Commission for Conciliation, Mediation and Arbitration (CCMA) if they believe that they are being unfairly treated. Royyapen-Pillay explains...
2020-05-1903 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 4:6-16 A Good Servant (Rev. Sunarto) KHA sermon on 1 Timothy 4:6-16 in Khmer.
2020-05-0337 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 4:1-7 Warning Against False Teaching (Teacher John) ENG/KH1 Timothy 4:1-7 part 5
2020-04-2636 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 3:14-16 The Nature of the Church (Pastor Florence) ZH/KH1 Timothy 3:14-16 part 5
2020-04-1959 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 2:1-7 Instructions on Prayer (Pastor Florence) ZH/KH1 Timothy part 3
2020-03-2253 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 3:1-7 The Requirements of Elders (Pastor Kimsong) KH1 Timothy part 4
2020-03-2036 minVan Velden-Duffey Legal NewsVVD Disciplinary action against employees, retrenchment of employees and the CCMA?VVD Disciplinary action against employees, retrenchment of employees and the CCMA?
2020-03-1817 min
GPC ការអធិប្បាយ Sunday Sermons in KhmerRomans 10:13-17 We are the Preachers (Pastor Mandy)A special Women's Day Message to encourage all believers to preach the good news.
2020-03-0835 min
GPC ការអធិប្បាយ Sunday Sermons in Khmer1 Timothy 1:1-11 Be Alert to False Teaching (Teacher John) ENG/KH1 Timothy pt. 1
2020-02-2337 min
GPC ការអធិប្បាយ Sunday Sermons in KhmerPsalms 27 My Heart will Not Fear (Pastor Kimsong)Special Message amidst the Covid-19 Outbreak.
2020-02-1639 min
GPC ការអធិប្បាយ Sunday Sermons in KhmerJonah's Anger Jonah 4:1-11 (Rev. Sunarto) KHJonah Series pt. 3
2020-02-0931 min
GPC ការអធិប្បាយ Sunday Sermons in KhmerJonah's Service Jonah 3:1-10 (Pastor Kimsong) KHJonah Series pt. 2
2020-01-1926 min
GPC ការអធិប្បាយ Sunday Sermons in KhmerThe Rebellion of Man Jonah 1:1-16 (Rev Sunarto) KHJonah Series pt 1
2020-01-1239 min
2020-01-0537 min
2019-11-1849 min
Newsbreak#PODCAST: #SAA considering various options posed by the CCMA to resolve its ongoing wage strikeSABC News and Current Affairs — South African Airways says it's considering various options presented by the Commission for Conciliation, Mediation and Arbitration (CCMA) to resolve the ongoing strike at the company. SAA management and striking unions met under the CCMA mediation over the weekend to end the crippling wage strike. Briefing the media at its headquarters in Kempton Park, the airline assured passengers of its commitment to safety and demanded the unions retract statements alleging that passenger safety could be compromised during the strike. Pearl Magubane reports...
2019-11-1802 min
Broadcast Dialogue - The PodcastAn i'view w/ four-time CCMA Music Director of the Year Amanda KingslandOn this episode of Broadcast Dialogue - The Podcast, Amanda Kingsland, Program Director at Country 101.1 (CKBY-FM) Ottawa and National Music Director for the Rogers' Country Brand. Kingsland is coming off an impressive fourth consecutive Music Director of the Year (large market) win at the Canadian Country Music Association (CCMA) Awards.
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2019-09-2708 minSABC North WestLEBOGANG KOROGO ON CCMA - ITLHABE BOTLHALELebogang Korogo o bua le Ratwa Rakale go tswa kwa CCMA ka tiro ya bone.
2019-09-2520 min
Rational RadioWhy Milestone's Oscar Phoku wants R80m in damages from the CCMAMilestone Property CEO Oscar Phoku has been through the wringer over the past five years, courtesy of South Africa's Council For Conciliation, Mediation and Arbitration. But his struggle came to a successful conclusion on July 4 when Justice Maletsatsi Betty Mahalelo ruled in his favour, and ordered the CCMA to pay all the legal costs. Now Phoku is suing the CCMA for R80m in damages suffered during those five years of hell after he acquired and refurbished a landmark Cape Town building which the CCMA contractually agreed to occupy - but reneged upon four months after the date of supposed...
2019-07-1607 minGet Out of Wrap - Contact Centre Chat#7 Ann-Marie CEO of the CCMA chats about 25yrs of the CCMA & the UK and ECCCSA awards.Celebrating their 25th anniversary this year the CCMA is a seminal organisation for all contact centre professionals - at the helm is Ann-Marie Stagg a role model for our industry. Ann-Marie covers a range of topics including the 25 year anniversary of the CCMA, the recent UK National Contact Centre Awards. She also talks about the judging process and judges& why you should enter the awards and the forthcoming European Awards.
2019-06-1435 min
El judici del procésJaume Mestre nega haver encarregat a la CCMA l'emissió d'anuncis de l'1-OEl responsable de Difusió Internacional de la Generalitat ha declarat que no va tenir cap relació amb la presidenta de la Corporació Catalana de Mitjans Audiovisuals i que no recorda haver vist cap factura sobre la campanya de les vies del tren als mitjans de la CCMA. El fiscal ha assegurat que Núria Llorach, que es va acollir al dret a no declarar en el judici del procés, va declarar davant del jutge instructor Pablo Llarena que havia estat Mestre qui li va fer l'encàrrec d'emetre l'anunci. El fiscal ha volgut aclarir si es va pagar per la cam...
2019-03-1354 min
Podcast 7CCMA-CulturaO Centro Cultural Moçambicano-Alemão, CCMA, acolhe de 25 à 27 de Julho próximo a primeira edição do Festival Internacional de Poesia e de Artes Perfomativas. Para nos falar deste evento Konstanze Kampfer e Feeling Capela, directora do CCMA e director artístico do centro respectivamente...
2019-02-0805 min
The Laws of LifeMaximise your Chances of Success at the CCMACliffCentral.com — Garry and team are joined by Labour Economist and Specialist Consultant Andrew Levy as they discuss how to get the most out of the CCMA. This show is presented in collaboration with LegalTalkSA.
2018-08-1400 min
PM Live on SAfmCCMA warns users to be wary of scamSAfm — The Commission for Conciliation Mediation and Arbitration (CCMA) would like to warn all the CCMA users about a scam going around aimed at defrauding people of their money. CCMA Users are advised that there is a person targeting CCMA Users under the guise of helping them get their default awards, the same person is also targeting applicants for Commissioner positions requesting payment to be included in scheduled Commissioner interviews. In both instances, the targeted people are requested to pay a certain amount of money into an account. Tsepiso Makwetla spoke to Nersan Govender who is the General Manager of In...
2018-01-0502 min
The CCMA's Don Green & Brittany BrodieDon Green, president of the Country Music Association of Canada (CCMA) joins me to discuss the CCMA Nominations announced July 15, 2015. Country Music Week, which includes the CCMA Awards Show, takes place September 9 through 13th in Halifax.
Ontario Country artist Brittany Brodie joins me on the show to talk about her new song "Together Never Alone". We'll also chat about her influences, songwriting and her trips to Nashville.
2015-07-1638 min
In The Country with Dave WoodsThe CCMA's Don Green & Brittany BrodieDon Green, president of the Country Music Association of Canada (CCMA) joins me to discuss the CCMA Nominations announced July 15, 2015. Country Music Week, which includes the CCMA Awards Show, takes place September 9 through 13th in Halifax. Ontario Country artist Brittany Brodie joins me on the show to talk about her new song "Together Never Alone". We'll also chat about her influences, songwriting and her trips to Nashville.
2015-07-1637 min
Radio Dale: Music, Musicians and the Canadian Music IndustryRadio Dale 76 - The Cowboys and Cowgals of the CCMA Awards!The Canadian Country Music Association Award nominations for 2014 have been announced, and it's time for us to throw our hats into the rodeo! Amber and Roo look at the Male and Female Artist of the Year categories and make our predictions for who will win the award this September. We also let you know which artists are the underdogs, and who we would love to see win against all odds!
Radio Dale is the podcast about music, musicians and the Canadian music industry from our unique perspective at the Dale Speaking offices. We help bring indie and established acts...
2014-07-1738 min