Shows
AADOM Radio-THE Podcast For Dental ManagersEpisode 139-AADOM Radio-From Awkward to Assertive: Handling Tough Talks with Ease w/Cece Wilson of CEDR HR SoluitionsAADOM Radio & CEDR HR Present:CeCe Wilson-HR ManagerLearning Objectives:Develop Confidence in Difficult Conversations – Learn why avoiding tough talks leads to bigger problems and how to approach them with clarity and assurance.Master the FIRR Method for Effective Feedback – Understand how to structure conversations using Facts, Impact, Reason, and Request to ensure constructive and solution-focused discussions.Create a Culture of Accountability – Gain strategies for documenting conversations, following up with employees, and fostering a workplace where issues are addressed early, preventing conflict from escalating.More About CeCe:C...
2025-04-1624 min
Mommy Dentists in Business300: Interview with Returning Guest, Solution Center Manager at CEDR HR Solutions, Grace GodlaskyGrace has been with CEDR Solutions for ten years. She is currently CEDR's Solution Center Manager. Prior to managing the Solution Center, she served as both a Solution Center Advisor and as a Compliance Officer with CEDR. Her favorite area of HR is paid leave laws. Grace graduated cum laude from Georgia State University's School of Law. Prior to attending law school, Grace received her paralegal certificate from Emory University and worked as a paralegal for a large law firm in Atlanta, GA. She recently received her Diversity & Inclusion certificate from Stanford Business School. She currently lives...
2025-02-1431 minAADOM Radio-THE Podcast For Dental ManagersEpisode 136-AADOM Radio-Policies, Personalities, & Pot in the Breakroom w/Paul Edwards CEO & Founder-CEDR HR SolutionsAADOM Radio & CEDR HR Solutions Presents:Paul Edwards-CEO & Founder- CEDR HR SolutionsLearning Objectives:-Understand the Real-World Impact of Handbook Policies-Learn how properly crafted and enforced policies can address challenging workplace scenarios and prevent potential legal risks.-Recognize Discrimination and Bias in Policy Enforcement-Gain insight into handling sensitive situations, such as appearance-related concerns or allegations of inappropriate behavior, while staying compliant with anti-discrimination laws.-Explore Best Practices for Addressing Employee Misconduct-Discover practical approaches for managing difficult conversations, documenting incidents, and resetting expectations during review processes.
2025-01-1444 min
The Better Conflicts Audio ExperienceCEDR & Linklaters Workplace Activism Thought Leadership
CEDR & Linklaters Workplace Activism Discussion
00:00 - Introduction
00:28 - What is workplace/employee activism?
04:22 - Is workplace/employee activism a new phenomenon?
05:32 - Is there a heightened expectation around what companies should be doing?
07:23 - What are some of the factors that encourage employee activism?
10:47 - How to advise businesses around engaging with this challenging area?
13:08 - Managers need to be better equipped to deal with grievances before they escalate
13:56 - The risks of leading with policy
15:30 - What good can come from engaging positively with workplace activism?
20:17 - DEI initiatives and how it acts as a catalyst for workplace...
2024-12-0933 min
The Better Conflicts Audio ExperienceHow Ombuds Services can help Resolve Organisational ConflictThis insightful conversation explores the crucial role Ombuds services play in resolving workplace conflicts and how mediator skills are essential in achieving resolution.
CEDR's Chief Executive, James South speaks with four experts who bring extensive experience from both public and private sectors: Dr Youssoupha Niang, Judit Revesz, James Claxton and Estelle Ghyselinck.
Contents:
00:00 - Introduction from CEDR Chief Executive James South
02:21 - Participant introductions
14:01 - Why would an organisation invest it's time and resources into setting up an Ombuds Service?
26:13 - How to measure success of an Ombuds programme?
30:59 - What is it about the mediation approach or process...
2024-10-171h 20
Mommy Dentists in Business276: Interview with Solution Center Manager at CEDR HR Solutions, Grace GodlaskyGrace has been with CEDR Solutions for ten years. She is currently CEDR's Solution Center Manager. Prior to managing the Solution Center, she served as both a Solution Center Advisor and as a Compliance Officer with CEDR. Her favorite area of HR is paid leave laws. Grace graduated cum laude from Georgia State University's School of Law. Prior to attending law school, Grace received her paralegal certificate from Emory University and worked as a paralegal for a large law firm in Atlanta, GA. She recently received her Diversity & Inclusion certificate from Stanford Business School. She currently lives...
2024-07-1236 min
The Better Conflicts Audio ExperienceCEDR-Accredited Mediator Spotlight - Tony Coveney
Tony Coveney has spent 43 years as a career investment banker and asset manager, working for some of the worlds leading financial institutions, and is also a CEDR-Accredited Mediator.
In this video Tony covers:
00:00 - Intro: Managed conflict is how you get better deals
00:30 - Why did you want to become a CEDR-Accredited Mediator?
01:56 - Working on infrastructure projects
05:26 - Creating safe spaces that allow employees to speak up
07:06 - The importance of managed conflict
08:36 - Are conflict engagement skills for managers overlooked?
11:58 - What are the benefits of the roleplay sessions on the course?
14:27 - What are your plans...
2024-05-2116 min
The Better Conflicts Audio ExperienceCEDR in Conversation with Fraser Simpson - Making 'Speak Up' Human
Fraser Simpson is Associate General Counsel - Ethics, Governance and Compliance at The Wellcome Trust, a large philanthropic foundation, based in London, that funds science to achieve global health outcomes.
Part of his role with the Wellcome Trust is building a culture where people feel safe to 'speak up'. In this wide ranging conversation Fraser speaks with CEDR's Head of Marketing Ben Thomson about:
Video Contents:
00:00 - Intro
00:20 - Fraser introduces himself
01:16 - What do we mean by 'speak up' culture?
02:26 - How 'speak up' can improve well-being and create a sense of belonging
03:48 - What are the consequences...
2024-05-1529 min
The Better Conflicts Audio ExperienceEve Pienaar: Trust, Wills & Probate Mediation
CEDR Mediator Eve Pienaar discusses trusts, wills & probate mediation#
Video Contents:
00:00 - Intro
00:19 - Very often there is a significant imbalance in power
00:47 - An example of a trust, wills and probate case
01:06 - A difficult situation for one of the deceased's children
01:29 - How did the mediator break the deadlock?
01:57 - The mediation resulted in the restoration of a relationship
#trusts #trustsexplained #wills #willsexplained
For more information: https://www.cedr.com/commercial/trusts-wills-probate-mediation/
© 2024 CEDR Limited - All rights reserved
2024-02-2802 min
The Better Conflicts Audio ExperienceNick Pearson: Insolvency Mediation Case Study
CEDR Mediator Nick Pearson discusses an insolvency case he was involved with.
Audio Contents:
00:00 - Mediation is successful in this field because insolvency practitioners, office holders, liquidators and the like - they don't want to go to court.
00:38 - Insolvency practitioners are very sceptical by nature, but they are also flexible and open minded.
00:52 - Directors being sued for preferential payments and misfeasance.
01:07 - Director hadn't give a reason as to why he wasn't going to be liable financially
01:22 - The mediator tells the director you have to explain yourself and he produces a lot of new material that...
2024-02-2802 min
The Better Conflicts Audio ExperienceTony Allen: Restoring Relations with the NHSCEDR Mediator Tony Allen discusses how mediation and the NHS Resolution Scheme can help to restore relations and trust with patients and claimants.
Video Contents:
00:00 - People are afraid to be ill again because they've stirred the pot
00:13 - Rebuilding a relationship
00:23 - Acknowledging that someone who has been let down, has a voice and the right to be heard
00:33 - Making sure that steps have taken place to ensure there is no repeat and that lessons have been learned
#cedr #mediation #clinical #medical
Watch the video here: https://youtu.be/Anbhh0gyasQ
2024-02-1200 min
The Better Conflicts Audio ExperienceFiona Colquhoun: Commercial Mediation Case
CEDR Mediator Fiona Colquhoun discusses a commercial mediation case with an independent company that was contracted to provide a number of services at a value of £12 million.
Video Contents:
00:00 - Intro
00:16 - The company buying the services decides to terminate the contract
00:34 - There was a very poor relationship between the respective lawyers
01:12 - How did the mediator make an initial breakthrough?
01:34 - The parties worked better without their lawyers
02:21 - Dealing with the parties in the dispute directly
02:48 - Those with the authority get involved in the discussion
#cedr #disputeresolution # lawyers
2024-01-3003 min
The Better Conflicts Audio ExperienceHeather Allen: Process Choices - How to Run a Joint Session
CEDR Mediator Heather Allen discusses how to run a joint session.
Video Contents:
00:00 - Intro
00:18 - The defendants are usually very flexible on the question of joint meetings and are often guided by the claimant
00:53 - Joint sessions makes sense from a practical point of view
01:23 - Discussing with the advisors about a brief introductory meeting
01:38 - Working with a party that's new to mediation
To find out more information, visit www.cedr.com
To watch a video from this podcast, visit here: https://youtu.be/P-yl2xCFG7U
2024-01-2502 min
The Better Conflicts Audio ExperienceNeil Goodrum - Workplace Mediation: Rebuilding Dialogue and Collaboration in a Fractured Workplace
Two senior executives in a national organisation who couldn’t speak to each other. The task faced by CEDR Mediator Neil Goodrum in this workplace mediation.
Discover the steps taken to resolve this dispute:
💡 Facilitating dialogue through the mediator
💡 Bringing the parties together into the same room
💡 Setting out processes to enable collaborative working in the future
💡 Putting a periodic review structure in place
2024-01-2302 min
The Better Conflicts Audio ExperienceEve Pienaar: Property Mediation Case: Right of Access Resolution00:00 - Intro
00:12 - A large farm holding has parcelled out it's land
00:25 - One of the parties does not want their right of way to be used
00:42 - The legal arguments were explored over the course of multiple joint sessions
00:54 - The preparation for a property mediation
01:14 - Having a neutral third party allows the parties to vent and see the matter in a pragmatic way
View a video of the case study here: https://youtu.be/yofzuoMKoKc
#cedr #mediation #property #building #disputes
2024-01-1801 min
The Better Conflicts Audio ExperienceHow to have Conversations about Politically Sensitive Topics: A Conversation with Jess Brandler of Solutions Not SidesIn this podcast, we look at the question of how people can
have conversations about politically sensitive and highly emotive topics.
CEDR’s Frederick Way, and Susanne Schuler are joined by Jess Brandler, the MD of Solutions Not Sides, an educational charity working with young people to talk about the Israel-Palestine conflict, to understand the methods that they use and how these frameworks can be adapted.
2023-12-2158 min
The Better Conflicts Audio ExperiencePsychological Safety Webinar QuestionsSusanne Schuler, director of training and consultancy at CEDR, answers your questions posed during a recent psychological safety webinar.
Including:
How do cultural differences impact what people view as rude, acceptable in teams, and how does this impact psychological safety?
How do you work with a colleague who is good at their job but who expresses extreme personal views you find abhorrent?
How to address instances of hepeating?
How to work on creating psychological safety in a predominantly remote team?
What is the link between psychological safety and diversity and inclusion? Is one a prerequisite for...
2023-12-1412 min
The Better Conflicts Audio ExperienceNick Pearson: Navigating Cross Border Disputes
CEDR Mediator Nick Pearson gives expert advice on how to navigate cross-border disputes.
Video Contents:
00:00 - The importance of having senior individuals at a mediation
00:16 - An American company is suing a Scandinavian corporation
00:22 - The parties wanted to maintain their working relationship
00:48 - Devising a solution
01:44 - The structure of the deal and a plan for the future emerges
02:15 - Keeping the mediation on track
#cedr #disputeresolution #dispute
Watch a video of this podcast here: https://youtu.be/ALrSGvc0YyY
2023-12-1302 min
The Better Conflicts Audio ExperienceTony Allen: Navigating Clinical Negligence Cases
CEDR Mediator Tony Allen give expert advice on how to navigate clinical negligence cases.
Video Contents:
00:00 - The importance of having senior individuals at a mediation
00:22 - A senior manager from the trust attends the mediation and the family is struck by this
00:49 - The cathartic nature of clinical negligence cases is highlighted
01:14 - How the negotiation process started
01:30 - A different negotiation strategy is suggested by the mediator
#cedr #mediation #clinical #medical
Ton find out more about the case, visit https://youtu.be/B5_oBsqwbJ4
2023-12-1101 min
The Better Conflicts Audio ExperienceHeather Allen - Benefits of Mutual Chairing in a Family Business Dispute
CEDR Mediator Heather Allen discusses a dispute in a family run business and how being a neutral chair helped resolve the case.
Video Contents:
00:00 - A board with only one non family member
00:17 - Three generations of the family are involved with the company
00:30 - Technical changes to the business necessitate the appointment of a new board member
01:00 - Coaching the parties to have better conversations
00:57 - The value of the claim and the franchisors demands
01:16 - Being a neutral chair
Watch Heather Discuss the case here: https://youtu.be/LZ--8oC3MNM
#cedr #business #disputes #mediation
2023-11-2702 min
The Better Conflicts Audio ExperienceFelicity Steadman: Commercial Mediation Case - Franchisor and Franchisee
CEDR Mediator Felicity Steadman details a commercial mediation cases involving a restaurant franchisor and franchisee.
Video Contents:
00:00 - The challenge in the case and how to arrive at acceptable discharge and release terms.
00:20 - Overview of the dispute. Restaurant franchisor and franchisee
00:29 - Franchisor alleges unethical behaviour on the part of the franchisee
00:53 - The franchisee was also behind on payments
00:57 - The value of the claim and the franchisors demands
01:20 - How to achieve a solution
01:52 - Participant feedback on the mediator
02:28 - New learnings for the mediator
#cedr #restaurant #disputes #mediation
2023-11-2202 min
The Better Conflicts Audio ExperienceStephen Bate: Commercial Mediation - Automotive Manufacturer-Distributor Dispute
CEDR Mediator Stephen Bate details a dispute he mediated between a motorcycle manufacturer and a distributor.
Video Contents:
00:00 - Intro
00:21 - Dispute between manufacturer and distributor in motorcycle industry
00:48 - Distributor brings a claim for £20 million
01:10 - Uncovering the background to the case
01:26 - The dispute arose because of hand written letter
01:59 - A joint meeting was set up to resolve the situation
02:36 - The manufacturer apologises and agrees to a payment
03:01 - Reciprocity can be very important in a mediation
To find out more about commercial mediation, contact CEDR at: https://www.cedr.com/commercial/
#cedr #d...
2023-11-1303 min
The Better Conflicts Audio ExperienceFiona Colquhoun: Power Imbalances and Fostering Participant Equity in a Transgender Policy Mediation
CEDR Mediator Fiona Colquhoun discusses Power Imbalances and Fostering Participant Equity in a Transgender Policy Mediation:
Video Contents:
00:00 - Identifying a potential power imbalance
00:21 - A multi-national implements a new set of transgender policies
00:41 - A parent of a young child challenges the organisations new policies
00:56 - Identifying the issue the parent/s had with the new policies
01:24 - Moving towards a solution
01:26 - Asking two or three people to be present and conduct joint sessions
01:41 - The authority for policies rested with the board of trustees, and they all wanted to be involved in some way in the...
2023-11-0802 min
The Better Conflicts Audio ExperienceEve Pienaar - How to Overcome Power Imbalances in Construction Mediations
Contents:
00:00 - Intro
00:07 - The claimant was unable to bring the claim because they had gone insolvent
00:18 - Big residential construction dispute in London
00:24 - Three adjudications already carried out on extensions of time
00:30 - The individuals had already racked up hundreds of thousands of pounds in legal disputes and were seeking a claim of over £2million
00:45 - Getting to the solution
00:51 - Exploring the final accounts and looking at how the parties had parted ways
01:02 - The way to move past was to have numerous joint sessions
01:12 - Using a screen to display the final account so both p...
2023-11-0601 min
The Better Conflicts Audio ExperienceNavigating Banking Workplace MediationsCEDR Mediator Neil Goodrum discusses workplace mediations in the banking and finance sector.
Contents:
00:00 - Intro
00:12 - Overview of the case
00:28 - Why the case was taking place
01:16 - Neither side wanted to make an offer
01:32 - How to move parties towards a solution
02:12 - Finding a different framework
03:00 - Employment is about peoples identity
03:38 - Reaching a resolution
#cedr #mediation #finance #banking
2023-11-0104 min
The Better Conflicts Audio ExperienceImportance of Decision Makers Attendance at Banking MediationsCEDR Mediator Nick Pearson discusses a mediation he conducted between a bank and an organisation in the Middle East - and how it is key in such mediations to have senior individuals present.
Contents:
00:00 - Intro
00:15 - During a financial crisis, a bank aggressively demanded payment from an organisation in the Middle East
00:42 - The head of the organisation sued the bank claiming misrepresentation
00:58 - Mediation took place in London
01:15 - Insisting that someone senior from the bank should be present
01:35 - The bank sent a senior person
01:50 - Discussing the ongoing issues
02:17 - Making sure the right parties...
2023-10-3002 min
The Better Conflicts Audio Experience10th CEDR Mediation Audit - What you Need to Know2023 marks the tenth occasion in which CEDR has released its biennial audit of the United Kingdom Commercial Mediation marketplace.
For 20 years it has tracked the development of commercial mediation in the UK as well as identifying key trends, challenges and possible solutions to issues.
Its importance stretches far beyond the UK and is used internationally as both a source of inspiration and a north star for the development of mediation.
Authored by Graham Massie, it is run each year in partnership with the Civil Mediation Council and this iteration is based on the...
2023-02-0206 minThe Better Conflicts Audio ExperienceCEDR and BIICL | Breathing Space Podcast Series | Epiosde 4CEDR is proud to partner with the British Institute of International and Comparative Law (BIICL) on a new podcast series on smarter approaches to dispute resolution.
This series brings together BIICL’s ‘Breathing Space Series’ which aims to help safeguard commercial activity in the wake of the COVID-19 pandemic and CEDR’s vision of ‘Better conflicts, better outcomes leading to a better world’.
While looking at issues relating to the COVID-19 pandemic, the series will also look at evolving attitudes to dispute resolution, future trends and advice from leading conflict specialists.
Podcast 4 features:
Eve Pie...
2023-01-3132 min
Growth In Dentistry: A Dental Intelligence Podcast77. End of Year Review with Paul Edwards, CEO of CEDR HR SolutionsPaul Edwards, Co-founder and CEO of CEDR HR Solutions is on the podcast today to speak on hiring tips, mindset shifts, growing the appreciation you have for your practice and the people in it, and ways to be proactive to increase the harmony in your practice. CEDR equips office managers and owners with the tools to solve HR challenges that may arise with their team, and empowers them to lead a great office culture. We discuss:Perspective shifts when it comes to hiring and taking pride in your office culture The benefits of being in an "...
2022-12-1628 min
Growth in Dentistry: A Dental Intelligence Podcast77. End of Year Review with Paul Edwards, CEO of CEDR HR SolutionsPaul Edwards, Co-founder and CEO of CEDR HR Solutions is on the podcast today to speak on hiring tips, mindset shifts, growing the appreciation you have for your practice and the people in it, and ways to be proactive to increase the harmony in your practice. CEDR equips office managers and owners with the tools to solve HR challenges that may arise with their team, and empowers them to lead a great office culture. We discuss:Perspective shifts when it comes to hiring and taking pride in your office culture The benefits of being in an "...
2022-12-1628 minThe Better Conflicts Audio ExperienceConflict Engagement Skills for Leaders | Episode 3A lot has been written about leadership skills, especially recently.
However, what is often missing from these works is a leader’s role in managing conflict or emerging conflict situations within an organisation.
In this podcast series, James South, CEO at CEDR will explore the mediator and conflict engagement skills he utilises every day in his role as a leader.
“When opening the conversation, your tone is crucial. Don’t seek to come in and persuade, or shut the conversation down – come from a position of genuine curiosity.”
As with anything in your pr...
2022-11-2118 minThe Better Conflicts Audio ExperienceThe Practicalities of Making a Success of Mandatory MediationFollowing the Woolf reforms in the late 90s, are we on the precipice of another great wave in the uptake of mediation in the United Kingdom?
There is increasing support for greater use of mediation from both the judiciary, in particular the Master of the Rolls, Sir Geoffrey Voss and the UK government, who intends to introduce mandatory mediation in all contested claims under £10,000 in the country court in England and Wales.
This podcast, recorded remotely, explores the practicalities of making a success of mandatory mediation.
It features:
James South, CEO and M...
2022-11-1456 minThe Better Conflicts Audio ExperienceConflict Engagement Skills for Leaders | Episode 2A lot has been written about leadership skills, especially recently.
However, what is often missing from these works is a leader’s role in managing conflict or emerging conflict situations within an organisation.
In this podcast series, James South, CEO at CEDR will explore the mediator and conflict engagement skills he utilises every day in his role as a leader.
“Conflict can enhance relationships if it’s done well.”
Episode 2 challenges the perception that conflict is always negative, and identifies the three broad categories of conflict that exist within organisations:
🎯 Task...
2022-11-0919 minThe Better Conflicts Audio ExperienceIs Mandatory Mediation a Good Idea?Following the Woolf reforms in the late 90s, are we on the precipice of another great wave in the uptake of mediation in the United Kingdom?
There is increasing support for greater use of mediation from both the judiciary, in particular the Master of the Rolls, Sir Geoffrey Voss and the UK government, who intends to introduce mandatory mediation in all contested claims under £10,000 in the country court in England and Wales.
However, some within the dispute resolution community are sceptical about mandating a process that inherently relies upon and yields success from being voluntary.
2022-11-0143 minThe Better Conflicts Audio ExperienceThe Human Face of a Green Economy | Part 3 - Key to Success"The secret to change is to focus all of your energy not on fighting the old, but on building the new." - Socrates
In this 3 part podcast series, you will learn how mediators can and should play a key role in facilitating a just transition to Net Zero.
When talking about responsible investment we need to consider both environmental and social project impacts including continuous assessment and management oversight and to engage with local stakeholders in all phases of the project.
ESG is a serious business case and impossible to manoeuvre without a...
2022-10-2420 minThe Better Conflicts Audio ExperienceConflict Engagement Skills for Leaders | Episode 1A lot has been written about leadership skills over the years, especially recently.
However, what is often missing from these works is a leader’s role in managing conflict or emerging conflict situations within an organisation.
In this podcast series, James South, CEO at CEDR will explore the mediator and conflict engagement skills he utilises every day in his role as a leader.
Episode one asks the question, ‘Leadership and Conflict Styles, are they the same thing?
James will also discuss the five approaches a leader can take in managing conflict:
...
2022-10-1928 minThe Better Conflicts Audio ExperienceThe Human Face of a Green Economy | Part 2 - Showing all the Facets"The secret to change is to focus all of your energy not on fighting the old, but on building the new." - Socrates
In this 3 part podcast series, you will learn how mediators can and should play a key role in facilitating a just transition to Net Zero.
When talking about responsible investment we need to consider both environmental and social project impacts including continuous assessment and management oversight, and to engage with local stakeholders in all phases of the project.
ESG, is a serious business case and impossible to manoeuvre without a...
2022-10-1117 minThe Better Conflicts Audio ExperienceThe Human Face of a Green Economy | Part 2 - A Guided Negotiation Process"The secret to change is to focus all of your energy not on fighting the old, but on building the new." - Socrates
In this 3 part podcast series you will learn how mediators can and should play a key role in facilitating a just transition to Net Zero.
When talking about responsible investment we need to consider both environmental and social project impacts including continuous assessment and management oversight, and to engage with local stakeholders in all phases of the project.
ESG, is a serious business case and impossible to manoeuvre without a...
2022-10-0617 minThe Better Conflicts Audio ExperienceThe Human Face of a Green Economy | Part 1 - Climate Risk Mapping"The secret to change is to focus all of your energy not on fighting the old, but on building the new." - Socrates
In this 3 part podcast series you will learn how mediators can and should play a key role in facilitating a just transition to Net Zero.
When talking about responsible investment we need to consider both environmental and social project impacts including continuous assessment and management oversight, and to engage with local stakeholders in all phases of the project.
ESG, is a serious business case and impossible to manoeuvre without a...
2022-09-2913 minThe Better Conflicts Audio ExperienceCEDR and BIICL | Breathing Space Podcast Series | Epiosde 3CEDR is proud to partner with the British Institute of International and Comparative Law (BIICL) on a new podcast series on smarter approaches to dispute resolution.
This series brings together BIICL’s ‘Breathing Space Series’ which aims to help safeguard commercial activity in the wake of the COVID-19 pandemic and CEDR’s vision of ‘Better conflicts, better outcomes leading to a better world’.
While looking at issues relating to the COVID-19 pandemic, the series will also look at evolving attitudes to dispute resolution, future trends and advice from leading conflict specialists.
Podcast 3 features:
Sapfo C...
2022-09-2835 min
The Better Conflicts Audio ExperienceWorkplace Mediation Series | EP.06 | Confidentiality ConsiderationsThis podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series will convene leading workplace mediators to provide practical advice on dispute resolution for those responsible for addressing workplace conflict.
In Episode 6 we spoke to Gillian Caroe and Neil Goodrum about confidentiality within the context of workplace mediation. Specifically, they looked at; the importance of confidentiality in mediation, the mediation agreement, instances where confidentiality can be broken, 'without prejudice' and confidentiality breaches.
Gillian Caroe is a leading CEDR Mediator, Trainer and Facilitator. Before becoming a full-ti...
2022-05-1631 minThe Better Conflicts Audio ExperienceCEDR and BIICL | Breathing Space Podcast Series | Epiosde 2CEDR is proud to partner with the British Institute of International and Comparative Law (BIICL) on a new podcast series on smarter approaches to dispute resolution.
This series brings together BIICL’s ‘Breathing Space Series’ which aims to help safeguard commercial activity in the wake of the COVID-19 pandemic and CEDR’s vision of ‘Better conflicts, better outcomes leading to a better world’.
While looking at issues relating to the COVID-19 pandemic, the series will also look at evolving attitudes to dispute resolution, future trends and advice from leading conflict specialists.
Podcast 2 features:
Helen D...
2022-05-0339 minThe Better Conflicts Audio ExperienceShould the UK Sign the Singapore Convention?In early 2022, the UK government ran a consultation on whether it should sign the Singapore Convention on Mediation.
To discuss this issue, following consultation submissions from their respective organisations, James South (CEO, CEDR) spoke to Jan O'Neill (PSL, Herbert Smith Freehills).
In this podcast, they look at:
The legal perspective of the UK signing the Singapore Convention
Perception of Mediation in the Dispute Resolution landscape
The perception of the UK legal system with respect to signing the Convention
Signing the Convention as a means to advance Mediation in other jurisdictions
Signing the Convention in or...
2022-04-2723 minThe Better Conflicts Audio ExperienceCEDR and BIICL | Breathing Space Podcast Series | Epiosde 1CEDR and the British Institute of International and Comparative Law (BIICL) have collaborated on a new podcast series on smarter approaches to dispute resolution.
This series brings together BIICL’s ‘Breathing Space Series’ which aims to help safeguard commercial activity in the wake of the COVID-19 pandemic and CEDR’s vision of ‘Better conflicts, better outcomes leading to a better world’.
While looking at issues relating to the COVID-19 pandemic, the series will also look at evolving attitudes to dispute resolution, future trends and advice from leading conflict specialists.
Podcast 1 features:
Helen Dodds, Direc...
2022-03-3029 minThe Better Conflicts Audio ExperienceWorkplace Mediation Series | EP.05 | Internal or External Mediator?This podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series will convene leading workplace mediators to provide practical advice on dispute resolution for those responsible for addressing workplace conflict.
In Episode 5, we speak to Gillian Caroe about choosing between an internal or external mediator. Deciding who mediates your case is something workplace commissioners need to give careful consideration to and what option, internal or external, is most appropriate and likely to lead to a successful outcome.
Gillian Caroe is a leading CEDR Mediator, Trainer and Fa...
2022-03-2808 minThe Better Conflicts Audio ExperienceWorkplace Mediation Series | EP.04 | How to Set Up your Workplace MediationThis podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series will convene leading workplace mediators to provide practical advice on dispute resolution for those responsible for addressing workplace conflict.
In Episode 3, we speak to Gillian Caroe about how to set up your workplace mediation looking at some of the key practical considerations integral to achieving successful and sustainable outcomes.
Gillian Caroe is a leading CEDR Mediator, Trainer and Facilitator. Before becoming a full-time mediator, Gillian had a successful career in international business with one of the...
2022-03-2120 minThe Better Conflicts Audio ExperienceAsk a Negotiator Episode 16 – 'Sound of Silence'As part of Philip's 'Back-To-Basics' range of highly effective and undervalued negotiation skills, this episode looks at the use of silence.
Philip Williams is a former Hostage & Crisis Negotiator with the Metropolitan Police and UK Government and CEDR's lead negotiation trainer.
If you would like to submit a negotiation challenge or question for Philip to tackle, email the podcast host Ben at bthomson@cedr.com.
2022-03-1815 minThe Better Conflicts Audio ExperienceWorkplace Mediation Series | EP.03 | What Does Workplace Mediation Look Like?This podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series will convene leading workplace mediators to provide practical advice on dispute resolution for those responsible for addressing workplace conflict.
In Episode 3, we spoke to Gillian Caroe about what does a Workplace Mediation actually look like in practice.
Gillian Caroe is a leading CEDR Mediator, Trainer and Facilitator. Before becoming a full-time mediator, Gillian had a successful career in international business with one of the world’s top companies. She worked in UK, European and Global r...
2022-03-0409 minThe Better Conflicts Audio ExperienceAsk a Negotiator Episode 15 – 'Minimal Encouragers'As part of Philip's 'Back-To-Basics' range of highly effective and undervalued negotiation skills, this episode looks at minimal encouragers. These simple techniques go a long way to helping build rapport and getting the other side to start or continue to talk.
Philip Williams is a former Hostage & Crisis Negotiator with the Metropolitan Police and UK Government and CEDR's lead negotiation trainer.
If you would like to submit a negotiation challenge or question for Philip to tackle, email the podcast host Ben at bthomson@cedr.com.
2022-03-0315 minThe Better Conflicts Audio ExperienceWorkplace Mediation Series | EP.02 | Difference Between Employment & Workplace MediationThis podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series will convene leading workplace mediators to provide practical advice on dispute resolution for those responsible for addressing workplace conflict.
In Episode 2, we spoke to Gillian Caroe about the differences between Employment & Workplace Mediation. Understanding the differences in these processes is essential for ensuring you design a process that best suits the parties and dispute at hand.
Gillian Caroe is a leading CEDR Mediator, Trainer and Facilitator. Before becoming a full-time mediator, Gillian had a succes...
2022-02-2414 minThe Better Conflicts Audio ExperienceAsk a Negotiator Episode 14 – 'Conscious Competence' and 'Something Else'In this podcast, we revisit the purpose of the #askanegotiator series - to encourage you, the listener, to improve your competence as a negotiator.
To this end, we explore how we improve competence in anything but particularly negotiation.
It wouldn't be an #askanegotiator episode without Philip Williams sharing a practical tip for the listeners to try in their everyday life. In this episode, the tip is 'Something Else'. Listen to find out what it entails.
Philip Williams is a former Hostage & Crisis Negotiator with the Metropolitan Police and UK Government and CEDR's lead...
2022-02-1617 minThe Better Conflicts Audio ExperienceJames South Leadership Series (EP 02) - Julie Mangan | Leaders as MediatorsThere is an increasing trend towards leaders developing and deploying the skills of a Mediator.
Whether this is chairing and facilitating meetings, engaging with stakeholders, having difficult conversations or designing processes, these inherent skills of a Mediator are incredibly valuable for those in leadership roles.
As part of his Leadership Series, James South (CEO, CEDR) spoke to Julie Mangan, CEDR-Accredited Mediator and Company Secretary of Capgemini UK.
The podcast explores key mediation leadership skills and practical examples of where they have made a difference in securing better and more sustainable outcomes.
2022-02-1630 min
The Dear Doc Podcast™Season 2, Episode 34 Doc Interviews Paul Edwards of CEDR HR SolutionsSeason 2, Episode 34 Doc Interviews Paul Edwards of CEDR HR Solutions: CEO & Co-Founder of CEDR | Providing HR Guidance for the Dental, Medical, and Wellness Industries
2022-02-1542 minThe Better Conflicts Audio ExperienceWorkplace Mediation Series | EP.01 | Workplace ConflictThis podcast series on Workplace Mediation accompanies 'CEDR's Complete Guide to Workplace Mediation' which can be accessed below. The series will convene leading workplace mediators to provide practical advice on dispute resolution for those responsible for addressing workplace conflict.
In Episode 1, we spoke to Gillian Caroe about the broad issue of Workplace Conflict, what it is, its impact on individuals and organisations and the importance of taking progressive and effective approaches to managing and resolving it.
Gillian Caroe is a leading CEDR Mediator, Trainer and Facilitator. Before becoming a full-time mediator, Gillian had a successful...
2022-02-1420 minThe Better Conflicts Audio ExperienceCEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 6The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.
“Touch the lives of people you meet in your everyday interactions.”
In Episode 6, Francine Stock interviews Salma Yusuf, an impressive role model not only for young female professionals.
Salma has served in multiple roles and capacities from being a Civil Society activist nationally and internationally, a Un...
2021-10-2856 minThe Better Conflicts Audio ExperienceUnderstanding Consumer Disputes (Ep.02) - CEDR Foundation Thought Leadership SeriesEpisode 2: The Journey of Consumer ADR
Frederick Way, Head of CEDR Foundation speaks with John Munton, Director of Dispute Resolution Services at CEDR, and Tom Earley, Principal Adjudicator at CEDR.
Dispute Resolution in Consumer Law is a vast and developing field. The CEDR Foundation thought leadership series ‘Understanding Consumer Disputes’ aims to explore the developing landscape to understand the latest trends and best practice. The series will look with experts at topics about the complaints themselves, how to build consumer trust, accessibility and vulnerability and the law.
In Episode 2 The Journey of Consumer ADR, c...
2021-10-271h 00The Better Conflicts Audio ExperienceMediation Today EP.01 - Mandatory MediationFollowing the publication of the Civil Justice Council's report on Mandatory Mediation, Lauren McGuirl (Director of Commercial Disputes, CEDR) and Tony Allen (CEDR Mediator & Lawyer) look at the Civil Mediation Council's (CMC) response as well as the wider issue of Mandatory Mediation.
The podcast explores:
A summary of the report and the response from the CMC
The wider issue of Mandatory Mediation
The key issues surrounding Mandatory Mediation
How will Mandatory Mediation be deployed in specific sectors
2021-10-2643 min
ACEP Frontline - Emergency MedicineFuture of MIPS Reporting – Navigating Through Uncharted Waters with CEDRSince its inception in 2017, the Medicare Merit-based Incentive Payment System (MIPS) program has included a plan to impose future harsh monetary penalties on many clinicians. Due to the COVID-19 pandemic, these penalties were delayed in 2020 & 2021 performance years. However, in the 2022 performance year, the MIPS program will likely resume with full implementation.
The CEDR team can help your ED navigate to the best possible outcome, avoiding penalties, and potentially securing a financial bonus with a successful submission. Based on 2019 MIPS scoring, 100 percent of our CEDR participants received a financial bonus.
CEDR is your long-term partner focused on the success of the...
2021-09-1338 minThe Better Conflicts Audio ExperienceUnderstanding Consumer Disputes (Ep.01) - CEDR Foundation Thought Leadership SeriesEpisode 1: When Consumers Complain: How consumers make effective complaints
Frederick Way, Head of CEDR Foundation speaks with Pablo Cortes, Professor of Law with expertise in Dispute Resolution and Consumer Law at the University of Leicester, and Nina Kelley, Quality Assurance Manager at CEDR.
Dispute Resolution in Consumer Law is a vast and developing field. The CEDR Foundation thought leadership series ‘Understanding Consumer Disputes’ aims to explore the developing landscape to understand the latest trends and best practice. The series will look with experts at topics about the complaints themselves, how to build consumer trust, accessibility and vul...
2021-08-3159 minThe Better Conflicts Audio ExperienceTrusts, Wills and Probate Mediation - A Mediator's ViewIn this podcast, CEDR spoke to experienced Trust, Wills and Probate Mediator Nick Pearson about the challenges involved in mediating these cases, key practical considerations for lawyers and parties and how to achieve better and more sustainable outcomes.
CEDR has also produced a 'Complete Guide to Trusts, Wills and Probate Mediation' which can be accessed here.
2021-06-1738 minThe Better Conflicts Audio ExperienceCEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 5The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.
In Episode 5, Francine Stock interviews Prof. Milton Bennett, probably THE leading mind when it comes to matters intercultural.
Dr Bennett - Milton Bennett - Wikipedia - is the founder of The Intercultural Communication Institute (ICI), a non-profit educational foundation that has operated in Portland, Oregon USA since 1986.
2021-06-0858 minThe Better Conflicts Audio ExperienceJames South Leadership Series (EP 01) - Elodie Loing & Organisational ConflictThe cost of getting conflict wrong, particularly at Senior Levels, can be incredibly serious for any organisation.
This is the topic James South, Managing Director (CEDR) explores with Elodie Loing, an experienced Transformation Executive and Mediator who has over 25 years of experience in the retail industry, 10 of which at CEO level.
They discuss:
The symptoms and warning signs of poorly managed conflict,
Specific challenges leaders face
How the skills of a conflict engagement expert can help with these
And, practical examples of and advice on creating a healthy conflict culture.
...
2021-05-1248 minThe Better Conflicts Audio Experience9th Mediation Audit - Everything you Need to KnowWant to know how large the UK Mediation market was before COVID-19? And how the pandemic affected the industry?
Perhaps you are interested in the settlement rate of the overall process?
Or, where we are in terms of Diversity and Inclusion?
The biennial CEDR Mediation Audit answers these important questions and more.
This podcast, with the Audit author Graham Massie, covers everything you need to know from the latest biennial CEDR Audit of Commercial Mediation in the United Kingdom.
To access the full report, click here.
2021-05-0523 minThe Better Conflicts Audio ExperienceCEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 4The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.
“Faith leadership is the resource for humanising and reconciling the world we live in.” (K. Raval)
In Episode 4, Francine Stock interviews Krish Kumar Raval, director of Faith in Leadership, a U.K.-based organization founded in 2007 to create an inclusive community of public and private leaders working toge...
2021-04-1359 minThe Better Conflicts Audio ExperienceSafe-to-Fail SpacesCreativity and innovation within teams and organisations rely on people feeling encouraged and able to voice ideas and make mistakes without fear of retribution, exclusion or ridicule.
Fundamental to achieving this is the creation of Safe-to-Fail Spaces or a Safe-to-Fail culture.
We spoke to Susanne Schuler (Director of Training and Consultancy, CEDR) and Dr. Andy Grossman (Principal Consultant, CEDR), both of whom regularly work with international organisations and teams to improve their innovative and creative potential.
2021-04-0833 minThe Better Conflicts Audio ExperienceUnderstanding Trust, Wills and Probate MediationIn this podcast on Trust, Wills and Probate Mediation, CEDR has teamed up with Withersworldwide to look in-depth at mediating in this sector. Hosted by Ben Thomson, the podcast includes three experts who bring different perspectives to the field:
Dawn Goodman, Senior Counsel at Withersworlwide and CEDR-Accredited Mediator
Lauren McGuirl, Director of Commercial Disputes CEDR (formerly Senior Associate, Freshfields Bruckhaus Deringer)
Nick Pearson, CEDR Chambers Mediator (formerly Head of the Global Dispute Resolution Practice at Baker McKenzie)
With all three experts either practising or formerly practising litigators, the aim of the...
2021-03-2451 min
The Better Conflicts Audio ExperienceCEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 3The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.
"Meeting the other is simply rich" - N.Erradi
In Episode 3, Francine Stock interviews Noureddine Erradi, Founder of IFA (Integration For All), about issues concerning immigration, integration, and intercultural dialogue and how to deradicalize someone. Noureddine says about himself that he is a facilitator of difference, often...
2021-02-1155 min
The Better Conflicts Audio ExperienceCEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 2The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.
In Episode 2, Francine Stock interviews Kelli McLoud-Schengen, President of KMS Intercultural Consulting about the power of storytelling as a means to bring people together. Kelli explores how she has used and uses storytelling on a daily basis to tackle polarisation within her community and further afield.
Using...
2021-02-051h 03
The Better Conflicts Audio ExperienceCEDR Interview Series on the Challenges within Diversity and Inclusion - Episode 1This CEDR Interview Series, introduced by Susanne Schuler, on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.
In Episode 1, Francine Stock interviews Teohna Williams about her experience as a peacebuilder in some of the world's most challenging conflict environments and the need for greater diversity in this arena. They also explore the role of the arts in fostering meaningful dialogue and engagement...
2021-02-0552 min
The Better Conflicts Audio ExperienceConflict Management as a Strategic Business ToolAs part of our interactive webinar on Conflict Management as a Strategic Business tool, we were joined by international business leaders who shared their insights on effective innovation management in a virtual environment.
The panel included:
Kirsty Leivers – Global Head of Culture, Inclusion and Diversity at AXA Global, Paris
Sofie De Beule-Roloff – Chief Operating Officer at European Stability Mechanism, Luxembourg
Sylvia Rohde-Liebenau – Managerial Advisor, Coaching and Development at European Investment Bank, Luxembourg
Rob Palfrey – Managing Director at SRM Limited and Director at Human Rights at Sea
Listen to their experiences of managing the widespread shift to remot...
2021-02-0528 min
The Better Conflicts Audio ExperienceBecoming a CEDR-Accredited Mediator - Head of Employment & Compliance (Part 3)CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and how it helps her meet the challenges and opportunities of her role.
Deirdre as Head of Employment and Compliance at King, a leading interactive entertainment company, probably best known for the Candy Crush Saga is responsible for a diverse and talented workforce operating globally.
2021-02-0508 min
The Better Conflicts Audio ExperienceBecoming a CEDR-Accredited Mediator - Head of Employment & Compliance (Part 2)CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and how it helps her meet the challenges and opportunities of her role.
Deirdre as Head of Employment and Compliance at King, a leading interactive entertainment company, probably bet known for the Candy Crush Saga is responsible for a diverse and talented workforce operating globally.
2021-02-0517 min
The Better Conflicts Audio ExperienceBecoming a CEDR-Accredited Mediator - Head of Employment & Compliance (Part 1)CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and how it helps her meet the challenges and opportunities of her role.
Deirdre is Head of Employment and Compliance at King, a leading interactive entertainment company, probably best known for the Candy Crush Saga is responsible for a diverse and talented workforce operating globally.
2021-02-0518 min
The Better Conflicts Audio ExperienceUnderstanding Online Mediation - Part 3In the final podcast of this series on Online Mediation, Gillian Caroe takes a closer look at some of the challenges and benefits of online mediation as well as recapping what was discussed in Parts 1 & 2.
A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation practice. She has been advising market-leading law firms and new clients on how video mediation can deliver unique benefits that could cause us all to rethink mediation whatever the ‘new normal’ looks like.
2021-02-0515 min
The Better Conflicts Audio ExperienceUnderstanding Online Mediation - Part 2In Part 2 of this series on Online Mediation, CEDR spoke to Gillian Caroe about practical aspects of mediating online including private and joint sessions and settlement agreements.
A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation practice. She has been advising market-leading law firms and new clients on how video mediation can deliver unique benefits that could cause us all to rethink mediation whatever the ‘new normal’ looks like.
2021-02-0514 min
The Better Conflicts Audio ExperienceUnderstanding Online Mediation - Part 1In Part 1 of this series on Online Mediation, CEDR spoke to Gillian Caroe about perceptions and reservations about online mediation, building rapport in a virtual environment and how lawyers and parties can best prepare for mediating online.
A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation practice. She has been advising market-leading law firms and new clients on how video mediation can deliver unique benefits that could cause us all to rethink mediation whatever the ‘new normal’ looks like.
2021-02-0518 min
The Better Conflicts Audio ExperienceOrganisational Conflict - The Value of Upskilling your EmployeesIn this Better Conflicts Podcast series, CEDR Mediator and Trainer, Gillian Caroe explores how organisations can better handle conflict within the workplace.
In Part 1 we explore Employment & Workplace Mediation which involves an external neutral coming into the organisation and in Part 2 we look at how employees can be upskilled to better handle conflict themselves.
Gillian Caroe has been a practising mediator since 2004. Throughout her mediation career, she has been involved in hundreds of successful interventions and has mediated disputes across a wide range of sectors, both public and private. She is also on CEDR’s Fa...
2021-02-0519 min
The Better Conflicts Audio ExperienceOrganisational Conflict - Employment & Workplace MediationIn this Better Conflicts Podcast series, CEDR Mediator and Trainer, Gillian Caroe explores how organisations can better handle conflict within the workplace.
In Part 1 we explore Employment & Workplace Mediation which involves an external neutral coming into the organisation and in Part 2 we look at how employees can be upskilled to better handle conflict themselves.
Gillian Caroe has been a practising mediator since 2004. Throughout her mediation career, she has been involved in hundreds of successful interventions and has mediated disputes across a wide range of sectors, both public and private. She is also on CEDR’s Fa...
2021-02-0528 min
The Better Conflicts Audio ExperienceThe Singapore Convention Enters into Force - Reflections, Practicalities & OpportunitiesOn 12 September 2020, the Singapore Convention on Mediation enters into force. To discuss this landmark moment for Mediation, we spoke to two leading ADR experts:
- Jan O'Neill (Professional Support Lawyer, Commercial Disputes at Herbert Smith Freehills, London)and,
- James South (Mediator & Managing Director, CEDR)
In this podcast, we discuss the state of play of the Convention to date looking at some of the notable signatories and absentees. Additionally, we explore some of the important practical considerations for lawyers and users of mediation that often goes overlooked and how to manage these. Finally, we...
2021-02-0536 min
The Better Conflicts Audio ExperienceRacial Bias in Commercial MediationIn this podcast, James South and Tracey Fox explore the historical reason behind the lack of racial and other diversity in commercial mediation, how this issue is progressing and CEDR's determination to be an active agent of change.
It also examines how the mediation process itself can unintentionally perpetuate racial bias.
2021-02-0524 min
The Better Conflicts Audio ExperienceWomen in Mediation - Reflections, Challenges & OpportunitiesFollowing an UNCITRAL panel (United Nations Commission on International Trade Law) webinar in partnership with UN Women in which Eileen Carroll QC (Hon) spoke on Gender, Trade and COVID-19, we sat down with her to talk specifically about Women in Mediation.
As a pioneering woman in the field of dispute resolution, Eileen Carroll has a wealth of experience to share on the challenges, obstacles and solutions to increasing diversity in this area.
2021-02-0535 min
The Better Conflicts Audio ExperienceEU Platform-to-Business Regulation - Are you Ready?In this Podcast, hosted by Baker McKenzie, Lauren McGuril, Director of Commercial Disputes at CEDR joins Baker McKenzie Partners Helen Brown and Julian Hemmings to discuss the EU Platform-to-Business Regulation that comes into force on 12 July 2020.
Topics include:
- the implications for platforms and the businesses who rely on them.
- the threshold questions - which arrangements does the regulation apply to?
- the dispute resolution curve - including the interplay between the complaint handling mechanism and mediator requirements.
- and finally, we discuss some of the more thorny questions we have...
2021-02-0527 min
The Better Conflicts Audio ExperienceCEDR's First Virtual Mediator Skills Training - Reflections & InsightTo give you on-the-ground insight into CEDR's Virtual Mediator Skills Training, we spoke to the three people most intimately involved in the design and delivery of this training - Nicola Antonioni, Felicity Steadman and Susanne Schuler.
2021-02-0530 min
The Better Conflicts Audio ExperienceMaking Emotional Connections - Building Rapport and Relationships VirtuallyEileen Carroll QC (Hon), Principal Mediator at CEDR shares her experience of the importance of building rapport and making emotional connections within the context of dispute resolution and mediation in particular.
With the increased use of online mediation she discusses the challenges and ways to achieve this in a virtual environment and how this new forum will be used in the future.
2021-02-0534 min
The Better Conflicts Audio ExperienceInternational Mediation - Practicalities, Challenges & OpportunitiesJames South and Eileen Carroll QC (Hon) take a detailed look at the practical aspects of mediating international disputes.
They discuss:
- What makes international cases so interesting?
- Challenges of mediating international disputes
- Managing cultural issues
- Practical elements to achieving a settlement
- Tips for parties involved in international mediation
- Opportunities for the use of the mediator in international disputes
2021-02-0514 min
The Better Conflicts Audio ExperienceTrade Union Negotiations and Refereeing RugbyWe spoke to Malcolm Currie, Mediator and member of CEDR's Training Faculty about his varied and interesting career which includes complex Trade Union Negotiations and coaching rugby referees.
Malcolm offers insight into how to achieve success in complex negotiations and what negotiators can learn from refereeing high-level rugby.
2021-02-0514 min
The Better Conflicts Audio ExperienceCEDR Celebrates 30 YearsTo mark CEDR's 30th anniversary (14th Nov 2020), we spoke to the 3 people most intimately involved in the organisation now and since its inception.
Eileen Carroll, Dr Karl Mackie and James South share their insights on the CEDR story so far and use the opportunity to reflect more widely on how the wider ADR field has evolved in the past 30 years, exploring the biggest challenges and opportunities that lie ahead.
We explore:
- Why CEDR was founded
- Changing and emerging trends in ADR
- How the relationship between the ADR and...
2021-02-0552 min
The Better Conflicts Audio ExperienceLooking Back & Looking Forward - CEDR's Review of 20202020 has been an incredibly challenging year. Necessity being the mother of invention saw us all adapt to new ways of working with both colleagues and clients alike.
As we move into 2021, what can we learn from this tumultuous year to ensure we effectively meet the challenges and opportunities of the next?
CEDR spoke to John Munton, Lauren McGuirl and Susanne Schuler about:
- The challenges they faced in their respective departments
- The cross-company learning and how their teams and service offerings have adapted
- What can users of dispute resolution...
2021-02-0549 min
The Better Conflicts Audio ExperienceAsk a Negotiator Episode 3 - Overcoming Extreme Adversitys a Hostage and Crisis Negotiator, Philip Williams was regularly called in to save lives. On far more occasions than not, he did.
But, what about when he couldn't. What then? This is the question that was posed by one of our listeners to Philip:
"Have there been occasions when a hostage has died and if so, how did you react and what did you change in the moment and going forward?"
Success often hinges on how well we respond to adversity. When we are tired, anxious, stressed, angry or sad.
That's...
2021-02-0514 min
The Better Conflicts Audio ExperienceAsk a Negotiator Episode 2 – When you Feel you have no ChoiceHave you ever felt powerless in a negotiation?
Or felt like you were backed into a corner and had no choice other than to accept what the other side was proposing?
It can leave you feeling dejected and angry as well as being on the blunt end of a bad deal.
Our experience of working with people all over the world tells us this is sadly quite a common ordeal.
This is why we chose to tackle it in the latest episode in our #askanegotiator podcast series.
Philip Williams, a...
2021-02-0515 min
The Better Conflicts Audio ExperienceAsk a Negotiator Episode 1 - The Anatomy of a Good NegotiatorWhat is the Anatomy of a Good Negotiator?
This is the first question that Philip Williams, Hostage and Crisis Negotiator and CEDR Trainer tackled in our #askanegotiator podcast series.
The skills and insights Philip shares in this series are exactly those that he used to save lives in some of the most challenging situations, from armed sieges and international hostage-taking to engaging with people on the brink of committing suicide and negotiating peaceful resolutions with terrorists.
Having also worked in the commercial world, Philip believes these same skills can help people save business re...
2021-02-0530 min
The Better Conflicts Audio ExperienceInvestor-State Disputes - Making Mediation MainstreamIn our third podcast on Investor-State Mediation, James South (Managing Director, CEDR) interviews Meg Kinnear (Secretary-General, ICSID) about the continuing progress mediation is making in the field of Investor-State Dispute Resolution.
James and Meg Discuss:
The drafting of the ISCID Convention,
Why now is the right time to reconsider our approach to Investor-State Dispute Resolution,
The future direction of mediation in this field and how to bring it into the mainstream
2021-02-0523 min
The Better Conflicts Audio ExperienceInvestor-State Mediation - Developments, Opportunities & ChallengesInvestor-State Mediation is one of the newest and most interesting frontiers in international dispute resolution.
In this podcast, James South (Managing Director, CEDR) and Frauke Nitschke (Senior Legal Counsel, ICSID) look at the framework for the development of Investor-State Mediation as well as four key factors integral to it becoming widely adopted:
Buy-in of stakeholders, users, lawyers, government officials and institutions
Key structural and process reforms
Development of a credible cadre of mediators
Awareness-raising
2021-02-0520 min
The Better Conflicts Audio ExperienceUnderstanding Investor-State MediationInvestor-State Mediation is a growth area in international dispute resolution and one that CEDR has been at the forefront of developing alongside International Centre for Settlement of Investment Disputes (ICSID) and The International Energy Charter.
Wolf von Kumberg, International Arbitrator & CEDR Mediator gives an overview of Investor-State Mediation, including:
What are Investor-State Disputes?
What is Investor-State Mediation?
Benefits of Investor-State Mediation
Unique Challenges of Investor-State Disputes
2021-02-0506 min
Magellan Circle JournalEpisode #9 - Road transport during and after the pandemic with Steve Phillips, CEDRSteve Phillips, Secretary General at CEDR, Conference of European Directors of Roads talks about the importance of European roads, the "Green corridors" initiative and the role of freight transport during the pandemic.
2020-07-1518 min
The Sprig PodcastBringing Back Your Team with Paul Edwards of CEDRThere are many questions dentists have regarding rehiring the dental team after an unexpected break. Many employees are excited to get back to taking care of our patients. There are also some unknowns for employers as they may not have gone through a rehiring process. On today's episode, Dr. Johnson talks with Paul Edwards of CEDR Solutions about what new regulations doctors should be aware of and steps to take as they work to bring back their team.
Blog Post
ADA Guidelines
Employer Coronavirus Guide
HR Base Camp
2020-04-2930 minThe Sprig PodcastCOVID-19 and Your Team with Paul Edwards of CEDRCOVID-19 is rapidly affecting all of us, and it's impact stretches far beyond the medical implications. On today's podcast Dr. Jarod Johnson speaks with Paul Edwards of CEDR about what you need to be aware of when deciding next steps for your team, and advice for handling some workplace scenarios that you are likely to experience as a result of this outbreak.
Links from the Episode:
ADA: https://www.ada.org/en/publications/ada-news
CDC: https://www.cdc.gov/coronavirus/2019-nCoV/index.html
CEDR Guide: https://www.cedrsolutions.com/healthcare/employer-coronavirus-guide/
2020-03-1833 minAADOM Radio-THE Podcast For Dental ManagersEpisode 43-AADOM Radio-"Internal Investigations:Managing by Empowering Managers" w/Halisi Tambuzi of CEDR HR SolutionsAADOM Radio & CEDR HR Solutions Presents:
Halisi Tambuzi
Podcast Summary:
This podcast focuses on encouraging and empowering your managers to conduct thorough investigations in order to solve problems within your practice. Investigations help reduce your legal liability. Gain information on the process and the forms necessary to conduct an investigations.
Key Objectives:
Gain knowledge on the investigation process;
Identify the documents you need to help move through the process;
More About Halisi:
Halisi Tambuzi is an Arizona native and graduated from Arizona Summit Law School. During his...
2019-08-3141 min
The Shared Practices Podcast - Archives4-10 Paul Edwards - HR Employee Manuals with CEDR SolutionsThis week’s guest on Shared Practices is Paul Edwards, CEO of CEDR HR Solutions and now a management expert and a well-known healthcare-industry speaker. CEDR have for almost a decade been helping dentistry practices with HR solutions in all fifty states. Helping dentists put enforceable employee policies in place so you can stay compliant with all employment laws in your state and simplify your daily operations. In this episode George and Paul cover a wide range of topics related to HR in dentistry. Paul explains what CEDR do and how they help different practices, before going in...
2018-12-1453 min
Relentless DentistBe an Excellent Employer with CEDR's Paul EdwardsSend us a textPaul Edwards is the co-founder and CEO of the Center for Employee Dispute Resolution (CEDR). His company helps protect you and your practice with ironclad, customized employee handbooks. As dentistry's HR experts, they are committed to helping doctors prevent and resolve employee issues. Find out more here: http://www.cedrsolutions.com/
2016-03-1137 min