Shows
Good Morning BSS World#112 Trends 2025 in GBS world: It’s not all about digitalIn 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry.Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next phase of GBS growth will be less about headcount expansion and more about embracing innovation and tackling cost challenges. Rakesh and Romek share their thoughts on the increasing move towa...2024-12-1637 min
DRUID TalksDRUID Talks Season 2 Ep#8: The Future of Shared Services in the Age of AITune in to the latest episode of DRUID Talks where we're joined by Rakesh Sangani, CEO of Proservartner. Rakesh brings his expert insights into the transformative power of Generative AI and its impact across industries, particularly in shared service centers. In this discussion, we uncover the essential role of technology in enhancing business operations and the pivotal importance of human collaboration in achieving substantial business growth.What We Cover:- The essence of digital transformation.- Strategies for businesses to excel in the AI era.- Generative AI's influence on global shared services....2024-05-2117 min
Proservartner PodcastsEp8: What keeps GBS leaders up at night, and what doesn't! (featuring Marta Steer, Marsh)Proservartner CEO & Founder Rakesh Sangani and Marta Steer, Head of the European Business Support Centre at Marsh, discuss remote working, the power of celebrating victories, what makes the biggest difference to a shared service centre’s performance and what GBS leaders should be worried about (and what shouldn’t worry them!).2023-10-3120 minProservartner PodcastsEp6: How to become a high value GBS function (featuring Salvo Russo, Astrazeneca) Join Astrazeneca's Head of GBS, Salvo Russo, and Proservartner CEO, Rakesh Sangani, as they discuss all things GBS/shared services including:How to create a competitive advantage over your competitor organisations, the best way to measure success and demonstrate value to your business, how to build people skills, the trick to working with IT plus tips for GBS leaders moving from being a 'low-cost solution' to a high-value centre of the business. 2023-07-1426 minProservartner PodcastsEp1: What's the future of outsourcing?After years as a stalwart tool in the executive toolbox, is outsourcing finally becoming obsolete for global business services, shared services and back office functions? Is outsourcing less and less relevant as automation reduces the need for people-intensive managed services? Are inflation and the global war for talent eroding the power of labour arbitrage, on which so many outsourcing deals have been based? Are organisations looking for new types of partners to deal with next-generation challenges in digital, data and beyond? To explore the future of outsourcing, please tune into this podcast hosted by Proservartner CEO Rakesh S...2023-03-2935 minProservartner PodcastsPodcast Preview: 8 Hyperautomation Predictions for 2023CEO Rakesh Sangani and Managing Director Paul Morrison share the eight trends in hyperautomation they expect to see make huge strides forward in 2023 - which will come to fruition?2023-03-2821 min
#SITN Strength in the Numbers Show#140: Practitioner-Led Consulting with Rakesh SanganiWith finance professionals being told to ‘be more like consultants’ where should we start?
So I invited the in demand founder and CEO of Proservartner, Rakesh Sangani, to help us deconstruct what practitioner-led consulting looks like, why consultants have a bad reputation and 3 ways finance professionals can do it better. On this episode we also deconstruct:
• The concept of low cost, quick and dirty, experimentation and the importance of overcoming our fear in finance of getting things wrong;
• Why it’s easy to be cynical of finance digitalisation and how to successfully bring it on board; and
• 6 Questions on how to operation...2019-03-2835 min