Shows
John Kitchens Coach Podcast Experience#708: No Excuses, Just Action: Rose Offord’s Rise to Honey Badger of the MonthEpisode Overview In this special edition of Expert Mentors Live, John Kitchens, Al Stasek, and Jay Kinder sit down with Rose Offord, July’s Honey Badger of the Month—and the very first to hold the title! Her story is one of resilience, raw hustle, and unwavering vision. From nearly losing her home to now working on multi-million-dollar deals, Rose’s journey is proof that showing up changes everything. In an episode packed with inspiration, mindset strategy, and personal transformation, the team uncovers the traits that define true leadership and what it really means to earn the badge of a...2025-07-2531 min
John Kitchens Coach Podcast Experience#703: The Truth About Listings, Standards, and Scaling in Real EstateEpisode Overview In this episode, John Kitchens, Jay Kinder, and Al Stasek dive deep into what it really takes to shift from agent to CEO in today’s unpredictable market. From revisiting hard-earned lessons with Kyle Whissel to calling out the rise of unethical listing practices, this episode pulls no punches. The guys break down why operating systems, high standards, and the right mindset are the foundation for scaling—and why most agents fail when they avoid the hard truths. They also unveil major updates on the Agent to CEO 2024 experience in Cleveland, including VIP perks, surprise speakers...2025-07-1044 min
John Kitchens Coach Podcast Experience#700 Tribalism, Trust & Tech Real Talk On Today's Real Estate GameEpisode Overview In this episode, John Kitchens, Jay Kinder, and Al Stasek bring the heat with a jam-packed, no-guest session that dives deep into where the real estate industry is headed—and what it takes to stay ahead. From the truth behind commission lawsuits to the rapid evolution of AI in marketing, the guys pull back the curtain on what real leaders are doing in 2025 to stay relevant, profitable, and highly valuable in a noisy world. They also unveil details for the 10th annual Rock the Spectrum and Agent to CEO event in Cleveland—and why it's the...2025-07-0359 min
Kingdom BS#20 - Andy Friesen Andy Friesen is the award-winning designer behind Su Casa Design, one of Canada’s most celebrated residential design studios. Based in Abbotsford, Andy has led his team to win multiple National CHBA Awards for Housing Excellence, including Best Custom Home and Best Kitchen Design. With a reputation for timeless style and client-first creativity, Andy’s work is recognized across North America for its craftsmanship and beauty.2025-06-241h 42
John Kitchens Coach Podcast Experience#691: The Proven System That Helps Agents Close More in Any MarketEpisode Overview In this episode, John Kitchens and Albie Stasek break down what’s really happening in today’s real estate market—and how top agents can rise above the noise and uncertainty. From wild inventory swings and buyer hesitation to negotiation gaps and pricing psychology, John unpacks what it takes to thrive right now. He also dives deep into the power of CHSA and CHBA—two systems that helped agents sell thousands of homes by turning expertise and process into massive leverage. If you're tired of guessing, winging it, or losing business to discount agents, this is your wa...2025-06-1240 min
The Real Women Real Business PodcastRethinking Sustainable Home Design with Cailyn PoschnerIn this episode of The Real Women Real Business Podcast Shauna Lynn sits down with the owner of Habitat Design Co, Cailyn Poschner. From insulation choices that slash monthly bills to design strategies that naturally regulate temperature, Cailyn shares real-world insights that prove thoughtful planning pays off—literally. Whether you’re starting from scratch or updating a well-loved space, this episode will have you rethinking everything you thought you knew about energy efficiency and design value.Cailyn digs into the evolving standards around energy-smart homes, the truth about government grants (yes, they’re real), and why functionality, beauty, and forwar...2025-04-2241 min
Across the Yard PodcastThe Shifting Landscape in Housing Affordability: Across the Yard with NAHB and CHBA s03e08Housing affordability has been a prominent topic of discussion for many years, but are we actually taking steps to get there?
On this week’s bonus episode of Across the Yard, host Liz Kovach, Jim Tobin President & CEO of the National Association of Home Builders (NAHB) and Kevin Lee CEO of the Canadian Association of Home Builders (CHBA) discuss the current climate of affordable housing and the direction it's heading both in Canada and the United States. Tariffs, duties, building codes, are just some of the items on the immediate horizon that will impact the economy and housing affordability. Tune in...2025-04-0146 min
John Kitchens Coach Podcast Experience#608: Celebrating Wins, Strategic Marketing, and Effective Lead Generation - Honey Badger Nation Live #608: Celebrating Wins, Strategic Marketing, and Effective Lead Generation - Honey Badger Nation Live In the latest episode, hosts Jay Kinder, Albie Stasek, and John Kitchens discuss key topics essential for personal and professional growth within their real estate team. This insightful session covers everything from celebrating individual achievements to strategic marketing and lead generation, all aimed at helping agents excel in their careers. The session kicks off with a burst of positivity, recognizing individual achievements and expressing optimism for the rest of the year and 2024. Celebrations include personal milestones and the accomplishments of top-performing teams...2024-06-1428 min
The CFISFM ArchivesAfter Nine Tuesday April 16th 2024Host - Allan Wishart
Segment 1 - Ken Hall, PG Symphony Orchestra
Segments 2 and 3 - Terri McConnachie, CHBA Home & Garden Show
Segments 4 and 5 - Doris DeLong, North Breast Passage Dragon Boat Society
2024-04-1755 min
John Kitchens Coach Podcast Experience#567: Mastering the Market: The Critical Role of CHSA and CHBA Certifications#567: Mastering the Market: The Critical Role of CHSA and CHBA Certifications In this engaging episode, host John Kitchens dives deep into the transformative power of the Certified Home Selling Advisor (CHSA) and Certified Home Buying Advisor (CHBA) certifications. As the real estate landscape continues to evolve, John underscores the certifications' vital role in equipping agents to navigate and excel in a dynamic market environment. The episode illuminates the necessity for agents to adeptly articulate the value of compensating buyer's agents, adapting to shifting market demands with finesse. John shares innovative strategies, including capitalizing on off-market...2024-04-0321 min
John Kitchens Coach Podcast Experience#546 Revolutionizing Real Estate Follow-Up Mastering Listings and Warranties#546 Revolutionizing Real Estate Follow-Up Mastering Listings and Warranties Dive into the world of real estate mastery with this insightful episode, where the speaker unveils a robust follow-up strategy designed to transform expired and canceled listings into golden opportunities. With a focus on creating a systematic approach for virtual assistants, this episode serves as a comprehensive guide to re-engaging potential clients through personalized phone calls, emails, and mailers. The speaker meticulously outlines a step-by-step guide that incorporates the "seven laws" of selling homes, ensuring that every touchpoint is optimized for maximum impact. By integrating valuable insights s...2024-03-0109 min
Across the Yard PodcastCommunity Connections - Doing Good Feels Great! s1e28Building supply stores are cornerstones of their community. It makes sense, then, that partnering and supporting those communities in return is the right thing to do.
Liz is joined this week by Ryan Kurzac and Brian Hamilton of Kamloops Home Hardware Building Centre and they chat about the store's incredible track record of community outreach and support, including their support of the TRU Carpentry program, and partnering with CHBA on the yearly Dream Home build in support of the Kamloops Y. It's a great conversation, and more than a little inspiring to go out and get involved!
Links:
WRLA...2024-02-1623 min
Building HVAC ScienceEP147 Building science haiku with Shawna Henderson November 2023Eric and I had the pleasure of interviewing Shawna Henderson, as self-proclaimed building science wonk: who works to keep it real in the field and make it real with online training for builders and renovators. A unique thought she shares were her remarks on building science haiku: how structure, components and requirements can create thousands of variations. Shawna, with 30 years of experience since 1992, is dedicated to energy-efficiency and housing. Her passion lies in building science, energy efficiency, and fostering collaboration for a sustainable residential construction industry. As Blue House Energy's CEO, she focuses...2024-01-0540 min
The CFISFM ArchivesAfter Nine Thursday November 16th 2023Host: Trudy Klassen:
Guests: Terri McConnachie, Executive Director, CHBA Northern BC; Dean Birks, realtor, Royal LePage
2023-11-1856 min
John Kitchens Coach Podcast Experience#466: Honey Badger Nation - Navigating Growth, Retention, and Real Estate Triumphs#466: Honey Badger Nation - Navigating Growth, Retention, and Real Estate Triumphs Retention isn't just a goal; it's the pulse of real estate success. This episode is a masterclass in fortifying retention through unshakeable community and expert coaching. Unpack why retention flourishes in a network that values support as much as numbers, and how going it alone in a volatile market can threaten retention stability. Discover the stark truth about the risks of investing in debt-heavy companies—a decision that can undercut agent retention and financial security. Hear how Adam Holland’s six-figure story as a...2023-11-0747 min
John Kitchens Coach Podcast Experience#465: Mastering Value Articulation & Off-Market Opportunities#465: Mastering Value Articulation & Off-Market Opportunities Dive into an insightful podcast episode that's all about unlocking the real value advantage in today's competitive real estate off-market. This is a deep dive into how obtaining Certified Home Selling Advisor (CHSA) and Certified Home Buying Advisor (CHBA) titles isn't just about adding acronyms after your name—it's about mastering the art of delivering exceptional value to your clientele. This conversation opens up the world of off-market properties, showcasing how they can be a goldmine for agents looking to offer clients an exclusive selection, advantageous pricing, and a streamlined purc...2023-11-0614 min
The Canadian Real Estate News PodcastCanadian Real Estate News: Buyers Agent Commission, First Time Home Buyers, and GSTEpisode 1: Canadian Real Estate News!This week in real estate there were three interesting stories regarding; buyers agent commission, first time buyer expectations, and GST on purpose built rentals.Join me while I discuss these three stories and click the links below if you'd like to read them for yourself!Buyer's Agent Commission:https://betterdwelling.com/class-action-against-toronto-real-estate-industry-price-fixing-get-approved/First Time Buyer Expectations:https://betterdwelling.com/half-of-canadas-young-adults-gave-up-on-homeownership-mortgage-pros/GST on Purpose Built Rentals:2023-09-3014 min
Hamilton Today with Scott Thompson“Infinity Mortgages”, the Mortgage That Doesn’t End.The Hamilton Today Podcast with Scott Thompson:How "infinity mortgages" really impact homebuyers, mortgage default rates and the economy is not so very clear, according to experts. What to expect at The CNE this year. What should Hamiltonians be prepared for if there is a service interruption due to striking city workers next week, and how can they prepare? The Canadian Home Builders’ Association (CHBA) said in a recent report that high construction costs and rising interest rates are hurting developer confidence in the market. Two out of three builders tell CHBA that they’re building fewer unit...2023-08-191h 12
Hacks & WonksBusiness Perspectives with GSBA’s Gabriel NeumanOn this Tuesday topical show, Gabriel Neuman, Policy Counsel & Government Relations Manager for GSBA, has a conversation with Crystal about the organization’s work as Washington’s LGBTQ+ Chamber of Commerce. With a focus on community building and inclusion work, GSBA stands out from traditional business-oriented organizations in the support and services they provide to their member businesses. Crystal and Gabriel then discuss the business perspective and how GSBA is getting involved on challenges faced such as business taxation, workforce development, childcare accessibility, public safety, housing and homelessness. As always, a full text transcript of the show is a...2023-07-1137 min
Elite Real Estate Leaders PodcastInterview with Laura Bowers and Sylvia Bath with Momentum Home Team at Realty OneLaura BowersBy utilizing my knowledge as a multi-state licensed mortgage loan officer and Colorado Realtor, I bring a unique edge to the home buying and mortgage experiences. I strive to exceed my clients expectations by providing concierge level service with an unparalleled commitment to client satisfaction. Experienced mortgage broker originating, Conv, FHA, VA, USDA and Non-QM loans. I hold CHBA (Certified Home Buying Advisor) and PSA (Pricing Strategy Advisor) credentials. I work with Residential Buyers and Sellers, investors, vacation properties as well as REO properties.Born in Poznan, Poland and raised in Illinois, Sylvia Blanchard...2023-04-1020 minBusiness Innovators RadioInterview with Laura Bowers and Sylvia Bath with Momentum Home Team at Realty OneLaura BowersBy utilizing my knowledge as a multi-state licensed mortgage loan officer and Colorado Realtor, I bring a unique edge to the home buying and mortgage experiences. I strive to exceed my clients expectations by providing concierge level service with an unparalleled commitment to client satisfaction. Experienced mortgage broker originating, Conv, FHA, VA, USDA and Non-QM loans. I hold CHBA (Certified Home Buying Advisor) and PSA (Pricing Strategy Advisor) credentials. I work with Residential Buyers and Sellers, investors, vacation properties as well as REO properties.Born in Poznan, Poland and raised in Illinois, Sylvia Blanchard...2023-04-1020 min
L'info positive" Mon Cher Corps ", un spectacle pour parler des TCANathalie Barth est coach professionnelle certifiée et pair-aidante en Troubles du Comportement Alimentaire (TCA). Mercredi 1er mars, elle sera seule sur la scène du Palais des Arts et des Congrès de Vannes pour "Mon Cher Corps". Un spectacle qu'elle interprète et où elle raconte sa propre histoire. Rendez-vous à partir de 17h30 au Palais des Arts et des Congrès de Vannes (Gratuit). Suivi de plusieurs temps d'échanges : - aussitôt après le spectacle entre le public et des professionnels du Centre Hospitalier Bretagne Sud (CHBA) ;- à partir 20 h 15 au Bes...2023-02-2803 min
This Must Be The Place: The Building Science PodcastShay Bulmer - Founder and General Manager of Northern Homecraft Ltd.In this episode of This Must Be The Place Shawna is joined by Shay Bulmer, the founder and General Manager of Northern Homecraft Ltd., an award-winning, net-zero certified custom home company based in Vanderhoof British Columbia. Shay also serves as the current President of the Canadian Home Builders Association (CHBA) in Northern BC and is the presidential appointee at the CHBA BC level.
Highlights from this episode:
• Why Shay says that “energy performance is investment performance”.
• The importance of developing some sort of stimulus for smaller and rural markets to achieve higher performing homes.2022-11-0356 min
John Kitchens Coach Podcast Experience#208 How To Overcome Real Estate Market ShiftLike any industry, the real estate market shifts constantly. Challenges, roadblocks, highs, and lows are evident with changes that depend on several factors. In this episode, John shares effective strategies that can help overcome the current barriers in the market. He talks about how every detail matters in succeeding, such as asking the right questions, being a true expert advisor, and knowing your goals. If you want to thrive in the endless changes in the market, you have to value your time. Being an agent is not enough, you have to build skills and know the numbers so...2022-10-2813 min![[CLIC] Connect](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded/3093554/3093554-1645813557376-39c666dd6d329.jpg)
[CLIC] Connect[CLIC] Connect with our Guest Ms. Adele Gutman Milne of The Adel Gutman Company...[CLIC] is the only Hotel Conference that focuses on the California Hotel Market and [CLIC] Connect is our official interview show. Joining the conversation today is Adele Gutman Milne, CHBA, CHDM of the Adel Gutman Company and we are talking about Reviews of your Hotel Good, Bad & Snarky, Managing your Online Reputation, Trends and our Lightning Round, Producer Dani puts two minutes on the clock.....
We are back Season 7 Episode 1 and what a joy it was to have Adele join the conversation on [CLIC] Connect......
Please tour our website and sign up for our Blog at cliconference.com.
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Support...2022-10-2626 min
Taylor Way Talks08 - Firing a Business Partner with Greg MacDonaldDawn Taylor invites entrepreneur Greg MacDonald - owner of Jack Rabbit Contracting and co-owner of Align Home Design - onto the show to discuss balancing business, business partners, and having a family. What happens if a business falters or you need to divorce a business partner? Greg MacDonald currently has two thriving businesses and a business partner he respects and enjoys working with. However, this wasn’t always the case. Greg explains to Dawn where things went wrong with his first business partner and how the breakdown manifested itself. They address feelings of guilt or inadequacy that com...2022-10-1044 min
Taylor Way Talks08 - Firing a Business Partner with Greg MacDonaldDawn Taylor invites entrepreneur Greg MacDonald - owner of Jack Rabbit Contracting and co-owner of Align Home Design - onto the show to discuss balancing business, business partners, and having a family. What happens if a business falters or you need to divorce a business partner? Greg MacDonald currently has two thriving businesses and a business partner he respects and enjoys working with. However, this wasn’t always the case. Greg explains to Dawn where things went wrong with his first business partner and how the breakdown manifested itself. They address feelings of guilt or inadequacy that com...2022-10-1044 min
The HammerThe Hammer Episode #29: Energy Efficient Renovations In the Codes – Frank Lohmann, CHBAWe’ve watched the codes and standards tighten for years now, requiring windows and doors installed into new builds to meet ever-higher performance metrics for air/water ingress and insulating value. And they will continue to tighten as Canada’s code authorities follow the federal Roadmap to make all new buildings built in Canada meet net-zero energy performance standards by 2030. But what about the inefficient existing buildings out there that represent a far larger proportion of the homes in the country and therefore a much bigger impact to carbon emissions? Never fear, regulators have not forgotten about them. Frank Lohm...2022-07-151h 00
The Law Club Podcast - Presented by the Charles Houston Bar AssociationLCP 12 - Juneteenth: Before & AfterThis year on Juneteenth, CHBA President Terrance Evans reflects on what we have overcome, the challenges of the present, and the road ahead as we strive towards a more just and equal society. 2022-06-211h 11
Don't Look Under The Bed - A Hospitality PodcastGet Great Guest Reviews with Adele Gutman Milne, CHBA, CHDMAdele Gutman Milne is a Speaker, Guest Experience Authority and host of Get Great Guest Reviews, the Podcast. Adele has been honored as one of the Top 25 Most Extraordinary Minds in Sales & Marketing by the Hospitality Sales and Marketing Association International for achieving exceptional results, driving revenue through guest experience and reputation cultivation. During her tenure as Vice President of the Library Hotel Collection, the brand repeatedly earned the #1 highest guest satisfaction rating on any luxury hotel brand in the world. Adele is helping hoteliers, healthcare professionals and all service industries implement the award winning...2022-04-1142 min
This Must Be The Place: The Building Science PodcastSonja Wilkelmann - Senior Director of Net Zero Energy Housing at the Canadian Home Builders’ Association (CHBA)In this conversation of This Must be The Place, Shawna chats with the Senior Director of Net Zero Energy Housing at the Canadian Home Builders’ Association (CHBA), Sonja Wilkelmann.
Tune in to find out:
• Why Sonja says, “Marketing is going to be taking a bit of a turn from production of collateral to leveraging of that collateral.”
• What she says is her most nerdy, favourite thing in building science and why she says it’s a “quality of life difference”.
• The important and innovative initiatives of CHBA and what’s ahead for 2022.
Son...2022-02-2448 min
The Law Club Podcast - Presented by the Charles Houston Bar AssociationLCP 5 - Meet the Candidates for Alameda County District Attorney Pt. 2 - Terry WileyOn this week's episode we catch up with former CHBA President and current candidate for Alameda County District Attorney, Terry Wiley. Terry has more than three decades of experience as a prosecutor, and has an incredible perspective on the role he plays between keeping the community safe while simultaneously increasing confidence that our system works for everyone.
Follow Terry's campaign on Facebook: https://www.facebook.com/wileyforda
Intro/Outro Music: 10 Can-t-touch-me by Ketsa2022-02-1545 min
This Must Be The Place: The Building Science PodcastMarie Hanchet - NetZero Energy Housing Project Manager at Canadian Home Builders' AssociationIn this episode of This Must be The Place Shawna exchanges deep insights on energy efficiency with self-proclaimed “math nerd at heart”, Marie Hanchet. She is a Project Manager in Net Zero Energy Housing at the Canadian Home Builders’ Association (CHBA).
In this episode:
-Discover why Marie says, “Let’s all embrace our inner improv artist.”
-The important lesson Marie shares about non-conformity, integrity and committing to being our authentic selves!
-Why she says, “Energy efficiency is part of the equation but it’s not the full solution.”
chba.ca
NET ZERO...2022-02-0349 min
The Law Club Podcast - Presented by the Charles Houston Bar AssociationLCP 3 - Walter Riley Pt. 2Part 2 of CHBA President Terrance J. Evans' conversation with legendary civil rights attorney and activist Walter Riley on the theme, "Looking Back and Looking Forward: The Fight for Civil Rights."
Music: Endings by Shane Ivers - https://www.silvermansound.com
2022-01-1744 min
The Law Club Podcast - Presented by the Charles Houston Bar AssociationLCP 2 - Walter Riley Pt. 1Part 1 of CHBA President Terrance J. Evans' conversation with legendary civil rights attorney and activist Walter Riley on the theme, "Looking Back and Looking Forward: The Fight for Civil Rights."2022-01-1548 min
Revenue HACKSRevenue HACKS: DORM: Strategy leadership in post-pandemic timesWhat will it take to become the strategy leader post-pandemic given the challenges? Join us this episode to discuss this important topic.
Guest speaker and hosts:
Jakub Klimczak - Regional Manager - Central Europe at STR
Heiko Rieder - Revenue Management Professional
Sheila Krishnan - CHBA, CHDM Krishnan - Commercial Director at Hamilton Hotel Partners
Anna Sirba MIH AHOSPA (Cert RM) Sirba - Operations Manager at Harbour Hotels Group
Calvin Tilokee, CHLC Tilokee - CEO & Creative Director at Revpar Media LLC
Thibault...2022-01-1242 min
The Law Club Podcast - Presented by the Charles Houston Bar AssociationLaw Club Podcast Ep. 1 - Introduction to the History of the Charles Houston Bar AssociationWelcome to the Law Club Podcast, presented by the Charles Houston Bar Association. In our first episode, we replay the audio of the Honorable Charles Smiley's short introduction to CHBA's history, which was compiled to commemorate CHBA's 65th anniversary. 2022-01-0210 min
Gale Force Wins#68 Denise Goodyear - Intuitive MediaSend us a textDenise Goodyear, the heart and soul of Intuitive Media, has spent more than 20 years helping clients to optimize their marketing strategies and budgets – no matter how much they have to spend – to achieve real results.As President of Intuitive Media, Denise is happiest when meeting new people, building relationships, and helping businesses grow through marketing management, digital strategy, advertising, and training.An award-winning marketer, Denise began her career in media sales, but developed a deeper passion for marketing and communications strategy, spending nearly a decade as a partner in a su...2021-12-1057 min
This Must Be The Place: The Building Science PodcastDoug Tarry - Doug Tarry HomesIn this episode Shawna chats with the dynamic and knowledgeable Doug Tarry—an award-winning home-builder in Southern Ontario. He has built more net zero labeled homes than any other builder in Canada. He is currently writing a book that will serve as a guide for homebuilders.
· Listen to find out why focusing solely on energy can actually increase your carbon footprint!
· A big vision company with an even bigger heart: Learn more about his Hope project that has made its way to the film festival circuit.
· Doug is sharing his vast experience and knowl...2021-11-0451 min
Hamilton Today with Scott ThompsonCOVID-19's impact on driving tests, Ontario's minimum wage hike, 26th anniversary of Raptors debut, Supply chain issues delay Canadian homebuilders, Fighting against climate change & Ontario's third dose rolloutThe Hamilton Today Podcast with Scott Thompson...
How has the pandemic affected driving tests and people’s attempts to meet the deadlines needed to get their licenses? How does the Canadian Federation of Independent Business feel about the incoming raise to Ontario's minimum wage? Today marks the 26th anniversary of the Toronto Raptors' debut! What has the world's supply chain issues done to home builders in Canada? How are Ontario businesses fighting climate change and what can policymakers do to encourage innovation? Ontario has released new information about vaccine booster rollout, no vaccine mandate for hospital staff and...2021-11-041h 10
This Must Be The Place: The Building Science PodcastStephanie Coleman - Building Knowledge CanadaShawna is joined by Stefanie Coleman in this episode. She is the Marketing and Business Development Manager at Building Knowledge Canada. She is the 3rd woman to be elected as president of the Canadian Home Builders Association (CHBA) in its 80-year history. She is also the honoured recipient of the EnerQuality 2019 Lead of the Year Award.
Tune in to find out:
-What industry both Shawna and Stefanie began their careers in and how it contributed to their learning.
-Stefanie’s path to becoming CHBA’s president.
-How saying yes to opportunity help...2021-10-2856 min
Hospitality Reputation Marketing: Get Great ReviewsGo from Housekeeping Woes to Housekeeping Wows.The Art of Housekeeping owner, Lonny Wolfe returns to our podcast with powerful words of advice for hoteliers challenged with mixed reviews due to housekeeping issues.
Just as COVID-19 increased the need to inspire trust with travelers on our cleanliness and hygiene practices, the industry was thrown into a second crisis- how to hire and retain sufficient housekeeping staff.
The world may refer to “The Great Resignation”, but in the case of our industry, it was simply a lack of desire to return back to work. Even when the enhanced federal unemployment support ended, workers fail...2021-09-2536 min
Most People Don't... But You Do!#37 Calm, Content, and Curious: Bob Gilbert's Rise From Dairy Farmer to Association Leader ExtraordinaireToday's podcast guest is Bob Gilbert, President & CEO of the Hospitality Sales & Marketing Association International. One of the strongest, smartest, and most genuine hospitality leaders I have ever met. He grew up on a dairy farm in upstate New York where he learned the value of hard work, core responsibilities, dependency, and leadership. His curiousity led him to a path in hospitality where he quickly applied his skills to influence others.
We discuss:
-Why Cornell suggested the world of hotels instead of agriculture for him.
-How he learned his listening skills.
-Hi...2021-09-1739 minThis Must Be The Place: The Building Science PodcastAmelie Caron - A Building Scientist at EcoSynergyIn this episode Shawna talks to Amelie Caron—both powerhouse women— they dive into their backgrounds in what are trailblazing careers. They both started out at a time when the industry barely existed. Amelie is a Building Scientist at EcoSynergy—a leader in energy performance, they work with homeowners and home builders to create customized plans for highly efficient homes. Tune in to:
-Find out what Aerobarrier is and why it’s a game changer.
-Learn why Amelie says that women have to undo “decades of conditioning”.
-Hear Amelie explain her Master’s thesis and why...2021-09-0950 min
This Must Be The Place: The Building Science PodcastPeter Darlington - Founder and Owner of Solar Homes Inc.Peter Darlington
Facebook: Solar Homes Inc.-Calgary’s Net-Zero Energy Homes
Twitter: @SolarHomesInc
In this episode Shawna catches up with Peter Darlington-the founder and owner of Solar Homes Inc.. He is the leader in Canada on net zero renovations and his passion is emissions reductions. Tune in to find out:
-The difference between net-zero and passive house.
-Whether any home can be retrofitted to net-zero.
-What it was like building his own energy efficient home-the first home in Canada to be labeled under the Canadian Home Builders As...2021-09-0250 minHospitality Reputation Marketing: Get Great ReviewsWhat Restaurant Managers Need to Know About Getting Great ReviewsKen McGarrie, Author of the Surprise Restaurant Manager joins Adele Gutman on the Hospitality Reputation Marketing Podcast to discuss:
Why even 1-star reviews are great feedback for restaurant managers
How to inspire your restaurant team
What topics you must not forget on your pre-shift huddle
How to build great reviews starting at the interview process
Please LIKE, SHARE, and SUBSCRIBE! If you have any comments or questions for Ken McGarrie or Adele Gutman, please leave us a comment below! We are here to help!
Buy the Book Here: ...2021-08-2725 minHospitality Reputation Marketing: Get Great ReviewsThe KPI Every Hotel Team Should Track Together and How to Calculate NPSTracking Customer Satisfaction Score (CSS) can often give managers and teams a false sense security. Alternatively, tracking Your Hotel’s Net Promoter Score (NPS) can be a shocking experience. But it can also be a very rewarding experience as you identify where you are with guest loyalty and work collaboratively with your team to reduce friction and elevate delight for your guests.
In this 13-minute video, Adele Gutman explains how CSS and NPS are different, why these leading indicators matter to savvy hospitality revenue and marketing professionals, and how to track these KPIs with your tea...2021-08-0914 minHospitality Reputation Marketing: Get Great ReviewsThe Tool Your Hospitality Marketing Tech Stack is MissingWhat’s in your tech stack enhancement plans this year? Contactless, AI, CRM, CRS, PMS, Revenue Management, all great tools that everyone should have and use to the fullest.
But according to Jordan Ekers, the Co-Founder of Nudge, technology alone will not transform your business’ guest experience nor your ability to retain clients and employee’s loyalty without working to win the hearts and minds of your team. When everyone is fully engaged and aligned with your company’s mission, goals and values, incredible financial results will follow.
No, I am not talking about Repu...2021-07-2335 min
The Conscious Builder Show with Casey Grey#157 - Stop Heating Your Homes with Fossil Fuels!Bob Deeks joins Casey for a conversation on the path to Net Zero ready, workplace safety, low carbon construction, and more. Bob is President of RDC Fine Homes, a high performance net zero and net zero ready builder of new custom homes and renovations operating out of Whistler and servicing the south coast of BC. Bob is a past president of CHBA BC, past chair of the CHBA National Technical Research Committee and Net Zero Council, a member of the Standing Committee for Energy Efficiency with Codes Canada and currently sits as CO vice chair of the...2021-07-1647 minHospitality Reputation Marketing: Get Great ReviewsQ&A with Adele on Reputation Management vs Reputation MarketingAdele Gutman, the foremost expert on Hospitality Reputation Marketing addresses a few of the most commonly asked questions.2021-07-0920 minHospitality Reputation Marketing: Get Great ReviewsTripadvisor Success Story, Craig Poole, AHLA General Manager of the YearI have a great story for you today! If you want a fantastic example of how leadership and the highest standards for guest experience excellence can produce more revenue, more return visits, and more five-star reviews, you won’t find a better example than in the story of Craig Poole, AHLA General Manager of the year and President of Reading Hospitality Management - Doubletree by Hilton.
Hear how Craig took a distressed hotel in one of the poorest, most crime-filled cities in Pennsylvania, hired nearly 200 people, many with no experience and no exposure to what service and ho...2021-06-2540 min
PSICO TV Portugal - Conversas sobre Saúde Mental e Bem-EstarEm conversa com a Prof. Doutora Marina Carvalho acerca de Psicologia e Saúde MentalEm Conversa com a Prof. Doutora Marina Carvalho, sobre Psicologia e Saúde Mental. Curriculum Vitae: PhD., Psicologia Clínica, Universidade do Minho, 2007 MSc, Psicologia da Saúde, Instituto Superior de Psicologia Aplicada, 2000 Lic., Psicologia Clínica, Instituto Superior de Psicologia Aplicada, 1996 Professora Associada, ISMAT Diretora do Departamento de Psicologia do ISMAT Psicóloga Clínica e da Saúde no Departamento de Saúde Mental do CHBA Investigadora Associada do CMDT, LA/UNL & FMH/UTL Para saber mais sobre a nossa Convidada: https://www.grupohpa.com/pt/medicos/doctor/marina-carvalho/ http://aventurasocial.com/perfilutilizador.php?profile_id=42 http://cepca.ulusof...2021-06-1710 minHospitality Reputation Marketing: Get Great ReviewsTripadvisor Success Story, Jamie Holmes, General Manager of the Nantucket Hotel and ResortIt’s time for Part Two of the Nantucket Hotel and Resort interviews! In our last episode, we had a thought-provoking conversation with Gwenn Snider, the owner of Little Gem Resorts, including the Nantucket Hotel and Resort, a hotel distinguished for year after year, topping the Top 25 Best of the Best Hotels in the US on the Tripadvisor Travelers Choice Awards.
This time, I was honored to have the opportunity to speak with the hotel’s extraordinary General Manager, Jamie Holmes.
Jamie shared with me many insights on how his winning team keeps their guest satisfac...2021-06-1242 minHospitality Reputation Marketing: Get Great ReviewsHow to be "Best of the Best" on Tripadvisor Travelers’ Choice Awards: With Hotel Owner Gwenn Snider and Adele GutmanThere are so many words of wisdom in this interview with award winning hotelier Gwenn Snider, the owner of Little Gem Resorts. Her hotel, the Nantucket Hotel and Resort in Massachusetts consistently ranks as one of the top three hotels in the USA on the “Best of the Best” TripAdvisor Traveler’s Choice Awards- the top 25 most highly rated hotels in the USA, based on the reviews of their guests.
There are many people who will share well meaning posts on “how to manage your online reputation”, who have never actually done achieved award-winning guest review success...2021-05-2928 minHospitality Reputation Marketing: Get Great ReviewsHow This Hotel Manager Attracts and Develops Hotel Talent with Jeff Kulek and Adele GutmanJeffrey Kulek, the Area Vice President and General Manager London West Hollywood is well known for supporting a fantastic work culture at his hotel.
That great corporate culture has been a supportive environment where employees are invited to contribute to the greater good, grow, learn, and reach for the full potential that they aspire to. An environment like that is life changing for employees, knowing that hospitality offers a path that no matter where you come from, if you are willing to learn and to serve with generosity you too can have a shot at the American D...2021-05-1531 minHospitality Reputation Marketing: Get Great ReviewsHow to Turn Around a Struggling Hotel on the Hospitality Reputation Marketing PodcastHow to Turn Around a Struggling Hotel- with Christine Trippi and Adele Gutman
This is Adele Gutman, your host of the Hospitality Reputation Podcast, Get Great Reviews, and I can’t tell you how much I enjoyed this conversation with my guest, Christine Trippi.
As a former Vice President of Sales, Marketing and Revenue, I have personally experienced extraordinary success with helping hotel managers achieve astonishing revenue results by focusing on reviews and guest satisfaction. Yet even after being recognized by Tripadvisor as having the #1 hotel in the world and some of the to...2021-04-2944 minHospitality Reputation Marketing: Get Great ReviewsSmart Hospitality Operations = Smart Marketing! A talk with Stuart Butler of Fuel TravelSmart Hospitality Operations = Smart Marketing! A talk with Stuart Butler of Fuel Travel https://www.dropbox.com/t/2Kkt0NcOWa1aGBw9
GM’s, DOSM’s, and HOTEL OWNERS- You won’t want to miss this episode!
Whether you are a veteran in the industry or one of the many newly minted GMs and DOSMs out there that rose to the occasion when duty called during the past year of COVID-19, this episode is for you.
My guest, Stuart Butler is the Chief Operating Officer of Fuel Travel Marketin...2021-04-1558 minHospitality Reputation Marketing: Get Great ReviewsHow the Casablanca Hotel Ruled the Top of the Tripadvisor Charts in NYC for 15 YearsHow the Casablanca Hotel by Library Hotel Collection Ruled the Top of the Tripadvisor Charts in New York City for 15 Years.
Interview with Casablanca Hotel General Manager, John Taboada.
In this episode, we discuss the power of :
Embracing Guest Feedback.
Making Staff feel Appreciated.
Making Guests feel Cared about "Like Family".
And how daily coaching and grooming team members on the job so that they can make great decisions and grow their careers, all while winning at making guests happy.
Everything w...2021-03-1933 minHospitality Reputation Marketing: Get Great ReviewsTripadvisor Returns to its Traveler-Centric Mission with the new Tripadvisor PlusAlert: this assessment was based on a minimum 10% Discount off BAR for Hoteliers. If you are offered the program based on a higher discount than what the media and I were informed of, please be sure to do the math yourself to see if that new offer will work for you. And remember, I always prefer to give my hotels direct and loyal guests the best offer on our own websites.
I won’t lie. Tripadvisor has been my favorite website for two decades. If you sell travel, it should be yours too! Hundreds of millions of pe...2021-03-1611 min
The Colorado Bar Association's PodcastOur Voices — Jonathan BookerDirector of Criminal Law at Denver firm Hernandez & Associates and 2021 President of the Colorado Hispanic Bar Association, Jonathan Booker is giving back to his Colorado with a commitment to defending others in his profession and serving the LatinX community through his leadership. Jonathan talks to us about his experiences, his vision for CHBA, his passion for the outdoors, and much more.
2021-03-0446 minHospitality Reputation Marketing: Get Great ReviewsCarlo Carroccia, GM of the #1 Rated Hotel in the USA on TripadvisorCarlo Carroccia, GM of the #1 Rated Hotel in the USA on Tripadvisor
How did Charlestowne Hotels and General Manager Carlo Carroccia lead the team at The French Quarter Inn in Charleston to be the #1 hotel in the country based on Guest Satisfaction, not once but two years in a row?
According to the American Hotel and Lodging Association, there are 54,200 hotels in the USA. To be rated by actual travelers as the #1 hotel in the USA is a monumental feat.
Having personally helped several of my hotels to land on the T...2021-02-2431 minHospitality Reputation Marketing: Get Great ReviewsKen Patel, CEO of EV Hotels Part TwoPart 2 -- EV Hotel’s CEO, Ken Patel is ready to revolutionize the hotel industry with a new, technology-based hotel concept and a mission to make human life better.
He believes by making technology do many of all that it can, our hospitality professionals' life will be better as they will have the time and energy to focus on the guest experience.
He questions that while Hotel Brands may have a good reputation, doesn’t it matter as well that each individual property has a great reputation?
Let’s re-examine the ways hotels have c...2021-02-1529 minHospitality Reputation Marketing: Get Great ReviewsKen Patel, CEO of EV Hotels- Part OneEV Hotel’s CEO, Ken Patel is planning to revolutionize the hotel industry with a new, technology-based hotel concept and a mission to make human life better.
He believes by making technology do many of all that it can, our hospitality professionals' life will be better as they will have the time and energy to focus on the guest experience.
He questions that while Hotel Brands may have a good reputation, doesn’t it matter as well that each individual property has a great reputation?
Let’s re-examine the ways hotels have continued to wor...2021-02-1531 minHospitality Reputation Marketing: Get Great ReviewsThe Hotel Mogel, Larry Mogelonsky- Creating Experiences that Inspire Great ReviewsLarry Mogelonsky is the most prolific author on hospitality with over 1000 articles published over the last decade, and six books, including the latest two, Hotel Mogel and More Hotel Mogel, which is on my desk now, and I highly recommend it.
A few quotes from our chat:About traveling for inspiration, before Covid, Larry and his brilliant wife Maureen traveled 30% of the time and tried to visit over 35 new hotels each year.
“The goal in going to a new property any property for or from my standpoint is learning what is it that this hotel is...2021-02-0545 minHospitality Reputation Marketing: Get Great ReviewsCharlotte Purvis, Author of The Customer Communication Formula on; Get Great ReviewsCharlotte Purvis, author of The Customer Communication Formula: How to communicate with your customers and boost your customer service brand
For over two decades, Charlotte Purvis has used the Customer Communication Formula to help corporate, campus, community, and church organizations boost their customer service brands. She is proud to have influenced millions of customer service interactions. Plus, Charlotte is a Customer Service Enthusiast who enjoys being a customer and observing customer service in action.
In this episode, Adele and Charlotte discuss the current challenges of the hospitality industry and the sometimes overwhelming strain i...2021-01-2221 minHospitality Reputation Marketing: Get Great ReviewsSarah Dandashy, Ask a Concierge and Author of Hospitality From Within on; Get Great ReviewsSarah Dandashy, Ask a Concierge and Author of Hospitality From Within
Sarah Dandashy of Ask a Concierge is a very busy woman. Sarah is the host of the podcast Say Yes to Travel, a very inspiring series called Unscripted. Sarah also produces a segment called Hospitality Minute, a regular feature on Hospitality Live with Rupesh Patel with whom she also partners for a Social Media Bootcamp.
Soon, Sarah’s tens of thousands of followers will be able to enjoy Sarah’s first book, Hospitality From Within.
During this c...2021-01-0829 minHospitality Reputation Marketing: Get Great ReviewsHow to be the #3 Rated Restaurant in the USA, An Interview with Asst GM, Hall's Chophouse, Sara FaienzaDid you ever wonder how restaurants like French Laundry, Daniel, and Hall’s Chop House top the charts on review sites like Tripadvisor?
I recently had the pleasure to experience dining at the #3 rated restaurant in the USA according to the 2020 Best of the Best Tripadvisor Travelers Choice Awards. The service and experience as so warm, welcoming, theatrical, yet completely unpretentious. I loved it even though it is a steak house and I am a vegetarian!
My interview for this episode is Sara Faienza, the Assistant General Manager of Hall’s Chophouse, a lawyer by profess...2021-01-0138 minHospitality Reputation Marketing: Get Great ReviewsShep Hyken, Customer Experience Author on Get Great ReviewsWelcome back to the Hospitality Reputation Podcast. I have a holiday season gift for you. This episode is a conversation with one of my favorite Customer Experience authors, Shep Hyken.
I’ve already read Be Amazing or Go Home, and Amaze Every Customer Every Time. I’m currently reading The Cult of the Customer and The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty will be next. I highly recommend you follow Shep Hyken for continuous inspiration as well as following us here at the Hospitality Reput...2020-12-1841 minHospitality Reputation Marketing: Get Great ReviewsInterview with Lonny Wolfe GM of Sun Dek Beach House on Get Great Reviews.If you need proof that you don’t have to be a 5-Star Hotel to deliver 5-Star service and inspire 5-Star reviews, this episode is for you.
I had the great pleasure to interview Lonny Wolfe GM of the Sun Dek Beach House, a 3-Star Beach hotel in Florida, yet it has a pure 5-Star/5-Bubble rating from the members of Tripadvisor. Only 61 of the over 3,200 hotels listed on Tripadvisor in Florida have achieved this coveted score!
Listen in and see how this GM helped the team at this modest beach house hotel win big on...2020-12-1122 minHospitality Reputation Marketing: Get Great ReviewsSally Beck GM of the Royal Lancaster London on Get Great ReviewsConversation with Sally Beck - General Manager of the Royal Lancaster London
“Running a good culture brings definite profits to the bottom line.”- Sally Beck, General Manager, the Royal Lancaster London
It was a great pleasure to speak with Sally Beck, the General Manager of the Royal Lancaster London, who led her team through a multiyear renovation while open and their rise from #272 to #17 (and now up to #15 as I write this) on Tripadvisor out of 1,154 hotels in London.
During our conversation, Sally shares inspiration conc...2020-11-3025 min
Hospitality Reputation Marketing: Get Great ReviewsHospitality Consultant Tom Nolan the 6 E's of Leadership Get Great ReviewsGetting great reviews begins with leadership and inspiring the best in your team. Look online and you will find many variations, the 4 E's of Leadership. the 5, the 6, the 7 and beyond. But my first guest co-host Tom Nolan, a multi-decade veteran of hospitality joined me to discuss his version of the article, which so impressed me, the 6 E’s of Leadership, where he applied this classic format to Leadership in Hospitality.
I enjoyed this conversation so much, and I hope you will too.
Thank you for joining us!
Adele2020-11-2042 min
The Half-Blood Report59.An Interview w/ Topher Bradfield...again!Topher Bradfield, founder of Camp Half-Blood Austin Branch, comes onto the podcast to give us an update on all the fun happening there. You can learn more about CHBA and sign up for the summer at https://camphalfbloodaustin.org You can follow CHBA @CHBAustin and follow Topher @BradfieldTopher Our website is https://www.thehalfbloodreport.com/ and our patreon is https://www.patreon.com/join/thehalfbloodreport2020-11-1640 minThe Conscious Builder Show with Casey Grey#110 - First Net Zero Certified Home Retrofit in CanadaPeter Darlington and Tyler Hermanson join Casey Grey to chat about Peter's home, which is the first home certified under CHBA's Net Zero Renovation Program. 2020-08-1238 min
Inside #bcpoliThe Woodford Show w/ Kelly reid, Matt McCurrach, Jamie Wassink, Gayle Voyer, and Miranda HartToday's Woodford Show begins with the Canadian Home Builders Association Central Interior President Kelly Ried and CHBA BC past President Matt McCurrach to discuss concerns with the provincial government's Step code for housing. Then NL News Director Shane Woodford is joined by Jamie Wassink with BC Emergency Health Services and Gayle Voyer with Canadian Blood Services to talk about the importance of giving blood. Then the show goes into the toilet to discuss what can and can't flush with Metro Vancouver's Larina Lopez and two mascots 'Pee' and 'Poo' to raise awareness. We finish the show discussing how soil additives...2019-05-0340 min
WorshipCyclone 敬拜風恩典時刻 敬拜風 第02集 19/2/2019 重溫進入第二集《恩典時刻．敬拜風》，製作團隊希望做新嘗試，將每月一次之「敬拜族 Worship Nations」聚會錄音轉播，當中有嘉賓現場演繹及分享歌曲背後故事。今集由HKBUCB 之年青信徒帶來原創作品及舊曲新詞演譯，並將傳統歌曲以不同曲風重編，讓聽眾有耳目一新之感。
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本集節目轉播嘉賓：
HKBUCB 香港浸會大學基督徒樂隊 ，宗旨是以樂隊音樂廣傳福音，服侍校園內外社群和信徒，亦鼓勵浸大基督徒以音樂讚美及事奉上帝。
website: http://student.hkbu.edu.hk/~sa-chba/index.html
關於 Worship Nations 敬拜族 的異象：
1. 召聚渴慕主的敬拜者，以頌讚為祭獻給神，並一同追求與神更親密的關係，更深的敬拜。
2. 興起年青一代，進入主的呼召，培育他們成為神國的敬拜者。
3. 成為年青敬拜者的平台，讓他們發展發揮神所賦予的恩賜。
4. 提供敬拜隊音樂培訓
5. 推動及鼓勵創作粵語敬拜歌， 用我們的母語帶領人與主相遇。
敬拜族 WORSHIP NATIONS聚會
日期：每月第一個禮拜日
對象：渴慕敬拜神的你
時間：7 – 9 p.m.
地點：Hot Culture 地址：尖沙咀金巴利道 35 號金巴利中心 1301 室
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#舊曲新唱 #Airylolo #週二下午四時 #PBS台 敬拜風 Worship Cyclone
－－－－
逢星期一至五下午4時至5時，D100免費收聽
星期二《恩典時刻．敬拜風》
「敬拜無盡，讚美不停」
網絡收聽：http://d100.net/（D100 PBS台）
節目重溫：http://bit.ly/d100gmwk
節目由《時代論壇》製作及統籌
http://christiantimes.org.hk/2019-02-1958 min
Disrupting Divorce: Conversations for WomenCash Flow: Pros & Cons of Purchasing a Rental Property with Alyona Caravella, ABR, CHBA, CHBS, RENEBuying or selling a home is not an easy transaction but it could get smoother if you have someone to it for you. And having this resource could save you a lot of time, money, and energy. In this episode, Alyona shares how being a realtor allowed her to be in complete control of everything. Helping her achieve financial freedom, self-esteem, and good financial acumen. Alyona Caravella is a realtor at RE/MAX and has been in the real estate industry since 2009. Helping families and individuals buy or sell a home. She’s also an ac...2018-12-2836 min
I Love Edmonton Real Estate014: Richard Goatcher Shares His Insights On The Alberta Economy And The Canadian Mortgage IndustryJason Scott talks with Richard Goatcher, an Economic Analyst at CHBA Alberta. [smart_track_player url=”https://iloveedmontonrealestate.com/wp-content/uploads/2018/09/ilre-edmonton-014.mp3″ title=”Richard Goatcher Shares His Insights On The Alberta Economy And The Canadian Mortgage Industry” image=”https://iloveedmontonrealestate.com/wp-content/uploads/2017/02/JasonSPodcast2017.jpg”] Introduction Richard Goatcher is an Economic Analyst at CHBA Alberta, Director of Research at the Edmonton Housing Research Corp, and the principal owner of Goatcher Consulting. Jason and... Continue reading →2017-03-1743 min