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Measure Twice, Cut Once
Measure Twice, Cut OnceEp 87: 1908 to Net Zero Retrofit Home RenoBuilder Todd Best (Best Builders) and energy advisor Barb Silverthorne (Capture Energy) join hosts Mike and Jennifer-Lee to unpack the full transformation of a 1908 Mount Pleasant home headed for CHBA Net Zero and Built Green Net Zero Energy+. They explain embodied carbon, low-carbon materials, circularity, and why early integrated design creates fewer compromises and a better result.You will find “Measure Twice, Cut Once” on iTunes, Spotify podcasts. For images, transcript, and resources shared by Todd Best and Barb Silverthorn, go to https://havan.ca/episode-87-1908-to-net-zero-retrofit/Thanks to sponsors: FortisBC, BC Housi...
2025-11-2543 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 78: Building Education and Energy AdvisorsSmarter homes start with smarter choices. Guest Mark Bernhardt (Bernhardt Contracting) explains how HEET (Home Energy Efficiency Tool) turns thousands of energy-upgrade variables into clear, cost-smart options, and why continuing education (CPD) and integrated design are vital for builders and homeowners alike.We also spotlight the upcoming CHBA BC Builder Education Summit (Oct 8–9, Richmond), where builders, inspectors, and designers learn side-by-side—delivering faster permits, fewer surprises, and better outcomes for everyone. Looking ahead, Mark shares his take on prefab, resilience, and how AI is already reshaping construction.
2025-09-1636 minJohn Kitchens Coach Podcast Experience
John Kitchens Coach Podcast Experience#703: The Truth About Listings, Standards, and Scaling in Real EstateEpisode Overview In this episode, John Kitchens, Jay Kinder, and Al Stasek dive deep into what it really takes to shift from agent to CEO in today's unpredictable market. From revisiting hard-earned lessons with Kyle Whissel to calling out the rise of unethical listing practices, this episode pulls no punches. The guys break down why operating systems, high standards, and the right mindset are the foundation for scaling—and why most agents fail when they avoid the hard truths. They also unveil major updates on the Agent to CEO 2024 experience in Cleveland, including VIP perks, surprise speakers, and how to lo...
2025-07-1044 minJohn Kitchens Coach Podcast Experience
John Kitchens Coach Podcast Experience#700 Tribalism, Trust & Tech Real Talk On Today's Real Estate GameEpisode Overview In this episode, John Kitchens, Jay Kinder, and Al Stasek bring the heat with a jam-packed, no-guest session that dives deep into where the real estate industry is headed—and what it takes to stay ahead. From the truth behind commission lawsuits to the rapid evolution of AI in marketing, the guys pull back the curtain on what real leaders are doing in 2025 to stay relevant, profitable, and highly valuable in a noisy world. They also unveil details for the 10th annual Rock the Spectrum and Agent to CEO event in Cleveland—and why it's the most high-impact, can...
2025-07-0359 minJohn Kitchens Coach Podcast Experience
John Kitchens Coach Podcast Experience#691: The Proven System That Helps Agents Close More in Any MarketEpisode Overview In this episode, John Kitchens and Albie Stasek break down what's really happening in today's real estate market—and how top agents can rise above the noise and uncertainty. From wild inventory swings and buyer hesitation to negotiation gaps and pricing psychology, John unpacks what it takes to thrive right now. He also dives deep into the power of CHSA and CHBA—two systems that helped agents sell thousands of homes by turning expertise and process into massive leverage. If you're tired of guessing, winging it, or losing business to discount agents, this is your wake-up call. Key Topi...
2025-06-1240 minAcross the Yard Podcast
Across the Yard PodcastThe Shifting Landscape in Housing Affordability: Across the Yard with NAHB and CHBA s03e08Housing affordability has been a prominent topic of discussion for many years, but are we actually taking steps to get there? On this week’s bonus episode of Across the Yard, host Liz Kovach, Jim Tobin President & CEO of the National Association of Home Builders (NAHB) and Kevin Lee CEO of the Canadian Association of Home Builders (CHBA) discuss the current climate of affordable housing and the direction it's heading both in Canada and the United States. Tariffs, duties, building codes, are just some of the items on the immediate horizon that will impact the economy and housing affordability. Tune in...
2025-04-0146 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 72: Award-winning Design Reno Duo Kennedy Construction + Jessica Bremner DesignSuccessful teams thrive on collaboration built on open communication, trust, and shared goals to navigate renovation challenges. Award-winning designer Jessica Bremner and builder Andrew Kennedy showcase the synergy of design and construction, demonstrating the dedication it takes to achieve exceptional results. Tune in now!You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.HAVAN – the Homebuilders Association Vancouver rRepres...
2025-01-1530 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 71: Luxury HomesLuxury Homes and budgets don’t go hand in hand – or do they? HAVAN Residential Renovator of the Year Troy Van Vliet of TAVAN Developments shares his strategies for staying on budget when building luxury homes in Vancouver's high-end market. You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trus...
2025-01-1544 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 70: Award-winning Design Build DuoHiring and working with a dynamic duo can lead to a multitude of accolades. In the case of Aleem Kassam of Kalu Interiors and Dave Bowes of Tall Tree Construction, this team brought in multiple wins at the 2024 HAVAN Awards. Tune in for award-winning tips!You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.HAVAN – the Homebuilders Association Vancouv...
2025-01-1538 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 69: Permit PendingNick Petrie of Phase One Design is passionate about building codes. And that’s a good thing! With 27 different jurisdictions across the Lower Mainland with an estimated 350 different zones, having someone like Nick on your team is a smart move. Tune in for tips and market updates from Nick!You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.HAVAN –...
2025-01-1541 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 68: Reno & Build Fundamentals with special guest Bryan BaeumlerBryan Baeumler of HGTV and Stack TV fame and Graeme Huguet of My House Design Build are back talking to Mike and Jennifer-Lee about keeping homebuilding and renovations real; focusing on what is important to ensure your investment is protected and the home you build can stand the test of time. Tune in now!You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build...
2025-01-1444 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 67: Single-Family Builder of the YearCelebrating his 2024 HAVAN Awards Single Family Builder of the Year award, Ryan O’Shea of Miracon Development shares the company’s philosophy for the single-family home and building community.You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homebuilding industry since 1974. Our members inclu...
2025-01-1428 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 66: Interior Designer of the YearCelebrating her 2024 HAVAN Awards win as Interior Designer of the Year, Sarah Gallop share her approach to designing award-winning homes. Tune in. This episode is a winner!You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homebuilding industry since 1974. Our members include builders...
2025-01-1433 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 65: 6 Homes. 1 Lot.Bryn Davidson of LaneFab Design/Build has been building in the small housing multi-family space for over a decade. Tune in and learn what Bryn has to say about Bill44 and the new Small Scale Multi-Unit Housing (SSMUH).You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted...
2025-01-1340 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 74 Market Update with Minister of Housing and Municipal Affairs Ravi Kahlon - Part 2Tune in as HAVAN's Acting CEO Wendy McNeil continues her conversation with Minister of Housing and Municipal Affairs, Ravi Kahlon, who shares his outlook for 2025.You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homebuilding industry since 1974. Our members include builders, developers, renovator...
2025-01-1316 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 73 Market Update with Minister of Housing and Municipal Affairs Ravi Kahlon - Part 1Tune in as HAVAN's Acting CEO Wendy McNeil catches up with newly re-elected Minister of Housing and Municipal Affairs, Ravi Kahlon shares updates on the provincial government's housing initiatives and his new role. You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a podcast.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homebuildi...
2025-01-1023 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 64: Kitchen Appliance Design TrendsRenovating 20+ kitchens every year, Julie Hale from Trail Appliances knows a thing or two about how to determine which appliances will work for you and how to design the ultimate kitchen that works for you. Tune in the hear the latest kitchen design and appliance trends, and optimize your next renovation! Join Mike and Jennifer-Lee. You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, BC Hydro, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design. It takes a team to build a home, as it does to build a pod...
2024-05-2240 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 62: Suite SolutionsMeet Sara Goldvine from BC Housing. Looking at housing through a holistic lens,  Sara dives into the concept of housing as a system, providing an overview of BC Housing and solutions to address our housing crisis such as the BC Builds program, the new Secondary Suite Incentive Program, and benefits to consumers of builder licensing, and the 2-5-10 Home Warranty Program. Join Mike and Jennifer-Lee. You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design.See omnystudio.com/listener for p...
2024-05-1433 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 61: Multi-Family HomesMeet Laurel James, the design-half of the award-winning Novell Design Build team. Passionate about building homes for families of all configurations, Laurel approaches design with a curious and thoughtful eye to ensure the dwelling spaces nurture our creature comforts. Listen in as Laurel shares her thoughts on multi-family dwellings and the latest provincial regulations. Join Mike and Jennifer-Lee. You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design.See omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Associ...
2024-05-0739 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 60: Energy Advisors and Your HomeMike and Jennifer-Lee explore the benefits of working with an Energy Advisor to calculate the building envelope, mechanical systems, and the air-tighness of your home to help provide choice, manage budgets, and above all, increase the comfort of your home when building new or renovating. A performance-based process, tune in for tips from Barb Silverthorn of Capture Energy. You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design.See omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Associ...
2024-04-3043 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 59: Window Selection for Energy Efficient HomesLooking into windows, one quickly realizes there are many considerations and potential unintended consequences that can impact the heating and cooling, plus the affordability, and comfort of your home. Speaking with Anton Van Dyk of Layton Consulting, Mike and Jennifer-Lee look into the importance of proper window selection. You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design.See omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in...
2024-04-1957 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 58: Zero Carbon Phoenix House with Best BuildersDiscover the remarkable journey of resurrecting Phoenix House, a home devastated by fire, as Best Builders, Nick Bray Architecture, and Carbon Wise unite to rebuild it to the prestigious Zero Carbon certification standard from the Living Future Institute. Join Mike and Jennifer-Lee as they delve into the extraordinary efforts undertaken by passionate homeowners, determined to pioneer Canada's inaugural Zero Carbon residence for their multi-generational family and the legacy it holds for future generations.  You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, Trail Appliances, Rami Films, jPod productions, and AI Te...
2024-04-0946 minJohn Kitchens Coach Podcast Experience
John Kitchens Coach Podcast Experience#567: Mastering the Market: The Critical Role of CHSA and CHBA Certifications#567: Mastering the Market: The Critical Role of CHSA and CHBA Certifications In this engaging episode, host John Kitchens dives deep into the transformative power of the Certified Home Selling Advisor (CHSA) and Certified Home Buying Advisor (CHBA) certifications. As the real estate landscape continues to evolve, John underscores the certifications' vital role in equipping agents to navigate and excel in a dynamic market environment. The episode illuminates the necessity for agents to adeptly articulate the value of compensating buyer's agents, adapting to shifting market demands with finesse. John shares innovative strategies, including capitalizing on off-market opportunities and new construction deals...
2024-04-0321 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 56: HP Reno ReviewDiscover the challenges and triumphs of renovating a 112-year-old home as we bring back the builder - TQ Construction, and the homeowner, Dr Janet Simons, to review the high-performance whole home renovation project. Including lessons learned, scope creep, and pesky woodpeckers, this episode is packed with information to help you on your next home renovation. Listen in as co-hosts Mike and Jennifer-Lee talk whole home renovations. You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design.See omnystudio.com/listener for...
2024-03-2555 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 55: Designing Dreams, Building RealityZane Erickson from ZED Studio believes every home has a soul, and dreaming of homes on a large luxury scale, Zane’s passion for design helps to navigate the realities of construction. ‘When clients walk into a building that has been designed and built with care and attention, and each person involved in it has put their best foot forward, it's just a feeling you have when you walk through the space’, says Erickson. “It's beautiful. You feel welcomed. You feel comfortable. You feel at home”. Listen in as co-hosts Mike and Jennifer-Lee talk luxury home design. You will find “Measure Twic...
2023-11-2850 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 54: HAVAN Awards: Renovator of the YearGraeme Huguet, Renovator of the Year from My House Design Build Team, is joined by the Chu family who chose to renovate their bungalow.  ‘This is the first home to be a certified Platinum Built Green Plus Net Zero renovated home in all of British Columbia and received a national award for Best Net Zero Renovated or New Home, and two HAVAN Awards; Best New or Renovated Space, and Best Character Home Renovation’, says Graeme Huguet. Listen in as co-hosts Mike and Jennifer-Lee have the podcast guests recount their renovation journey during the pandemic. Thanks to sponsors: FortisBC, Vicostone Canada, Trail...
2023-11-2139 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 53: HAVAN Awards: Interior Designer of the YearCo-hosts Mike and Jennifer-Lee chat with Interior Designer of the Year Katerina Vastardis, joined by Paul Shepski of Geography Contracting. ‘When you are taking a house and turning it into two homes, space can become quite tight, but there are bylaws in Vancouver that allow more square footage in a Passive House or a Passive House duplex’, says Paul Shepski. Two siblings took their grandma’s home gifted to them and transformed it into a duplex for two growing families. ‘Turning this house into two 1,200 square foot duplexes, knowing that you have an X number of basic things that you need to...
2023-11-1444 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 52: HAVAN Award Winner: Best Reno +1.5MRestoring a 1911 heritage home in Kitsilano from three poorly renovated rental suites into the home ‘it always wanted to be when it grew up’, Quinton Construction and Madeleine Design Group share the steps to their award-winning 4-level single-family home with basement suite reno. ‘As a designer, it really boils down to having the personality of your client shine through’, says award-winning designer, and former carpenter, Madeleine Sloback. ‘I tell clients to interview their builders based on their personality, as opposed to what they see on paper, because it is a very personal relationship that you're creating over the course of many years...
2023-11-0747 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 51: HAVAN Awards Winner: Best Kitchen RenovationListen in as co-hosts Mike and Jennifer-Lee chat with award-winning duo Laura Grist Interior Design and Jedan Brothers Contracting sharing their secret recipe for award-winning kitchen renovations. ‘There was an opportunity to bring in some real lovely natural lighting. We decided to take out the windows. I know that sounds counter intuitive, but instead we moved the windows above the upper cabinets, and they brought in the light,’ says Laura Grist. ‘Right off the bat, I always recommend to clients to have a 10 percent contingency. But really at the very beginning of the project, I dive in quite deep and create...
2023-10-3142 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 50: Best Energy Labelled Home – HAVAN AwardsYou will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts Challenged by homeowners to push the boundaries in this custom home design build, Architrix Studio and Kingdom Builders share their solutions to include out-of-the-box design ideas. including in-floor radiant heating plus a floating staircase designed on the exterior wall, typically not possible when building to a passive home level. ‘The solar panels weren't the driving factor in the design. We designed the roof line to fit the holistic architecture of the home, and some of the roofs were oriented nicely to capture or capitalize the solar gain’...
2023-10-2443 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 49: HAVAN Awards Winner: Best Interior Design Custom ResidenceKarly Kristina Design and Marcraft Homes share the design and cliff-dropping building engineering challenges as their clients with waterfront property including ultra-modern home plans - look to build their classic Hamptons dream home, without going back to the architect. ‘With a 40-foot grade from the street level to the ocean, when the excavator is digging and water is coming out, it's a very dangerous situation with challenging geotechnical conditions’, says Matt Jauck. ‘You dig down three, four feet, you hit rock. Now you're blasting and blasting could be like $10,000 a day, if not more for machinery.’ Listen in as co-hosts Mike and...
2023-10-1747 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 48: Meet the builder and architect of the Best Environmental Home at the HAVAN AwardsIn This Episode; Todd Best of Best Builders teams up with Ian McLean Architecture sharing the story of Triadic, an award-winning home recognized for its environmental initiatives, housing solutions, and excellence in energy efficiencies. ‘I think the most important thing you can do is get the architect, the interior designer, and a good contractor that understands what you want. They may not be the cheapest, but a contractor that you think is going to be able to work through problems with you and understand your goals, and a team that can follow the project through straight to the end is key’...
2023-10-1048 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 47: Meet the HAVAN Awards Custom Home Builder of the YearSee omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homebuilding industry since 1974. Our members include builders, developers, renovators, designers, suppliers, trades, and professionals — the people who build over 65% of Metro Vancouver’s homes. As a not-for-profit association, we bring people together — connecting industry and consumers through education, resources, and shared opportunities. We work closely with government to promote smart policy, with a focus on housing solutions that meet the region’s growing needs and are proudly  affiliated with CHBA BC and CHBA National.
2023-10-0333 minThe Canadian Real Estate News Podcast
The Canadian Real Estate News PodcastCanadian Real Estate News: Buyers Agent Commission, First Time Home Buyers, and GSTEpisode 1: Canadian Real Estate News!This week in real estate there were three interesting stories regarding; buyers agent commission, first time buyer expectations, and GST on purpose built rentals.Join me while I discuss these three stories and click the links below if you'd like to read them for yourself!Buyer's Agent Commission:https://betterdwelling.com/class-action-against-toronto-real-estate-industry-price-fixing-get-approved/First Time Buyer Expectations:https://betterdwelling.com/half-of-canadas-young-adults-gave-up-on-homeownership-mortgage-pros/GST on Purpose Built Rentals:
2023-09-3014 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp46: Housing Minister Kahlon discusses the Housing Supply ActHousing Minister Ravi Kahlon kicks off Season 6 sharing his outlook on the impact of the Housing Supply Act, with Jake Fry of Smallworks and HAVAN CEO Ron Rapp chiming in with a few thoughts from the builder’s and industry perspective. Join Mike and Jennifer-Lee. You will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Thanks to sponsors: FortisBC, BC Housing, Trail Appliances, Rami Films, jPod productions, and AI Technology & Design.See omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homebuilding...
2023-09-2642 minHamilton Today with Scott Thompson
Hamilton Today with Scott Thompson“Infinity Mortgages”, the Mortgage That Doesn’t End.The Hamilton Today Podcast with Scott Thompson:How "infinity mortgages" really impact homebuyers, mortgage default rates and the economy is not so very clear, according to experts. What to expect at The CNE this year. What should Hamiltonians be prepared for if there is a service interruption due to striking city workers next week, and how can they prepare? The Canadian Home Builders’ Association (CHBA) said in a recent report that high construction costs and rising interest rates are hurting developer confidence in the market. Two out of three builders tell CHBA that they’re building fewer unit...
2023-08-191h 12Measure Twice, Cut Once
Measure Twice, Cut OnceEp 45: Passive Home PassionCo-hosts Mike and Jennifer-Lee chat with Shaun St-Amour who talks about the associated costs, the energy savings, consumer choice, and the importance of challenging the status quo as the industry looks to build resilient, healthy homes with a lighter footprint on the environment. ‘I really think that we should have an AirBNB passive house that we all could just go and experience because when you step into it and you close the door and it's quieter and there's even a difference in fresh air, you honestly see the difference as soon as you take that first step inside.’ says Shaun St-A...
2023-05-1654 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 44: Net Zero Solar HomeCo-hosts Mike and Jennifer-Lee chat with Chris Wimbles of Perspective Homes by Pacific and homeowner, Drew Bonnell, sharing their experiences building their first net zero home including solar power. ‘You hear it all the time, communication. Because this was a complex project and because we had so many moving parts with so many people involved, if there were challenges, it was through a lack of communication rather than too much communication. You know the old adage, there's just no stupid questions. Just get it out there, let's air it, talk about it, and then it'll save time and money later,’ says...
2023-05-0933 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 43: Build Smartr; Building with SteelSee omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homebuilding industry since 1974. Our members include builders, developers, renovators, designers, suppliers, trades, and professionals — the people who build over 65% of Metro Vancouver’s homes. As a not-for-profit association, we bring people together — connecting industry and consumers through education, resources, and shared opportunities. We work closely with government to promote smart policy, with a focus on housing solutions that meet the region’s growing needs and are proudly  affiliated with CHBA BC and CHBA National.
2023-05-0225 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 42: Bryan Baeumler : Value of Working with the ProsCo-hosts Mike and Jennifer-Lee chat with special Guest Bryan Baeumler of HGTV fame, along with Graeme Huguet of My House Design Build Team to talk about the value of working with the pros. ‘I often tell a story of a basement I walked into, and the homeowner said, what can you do down here? And the answer is, I'll put a train station, indoor pool and a Starbucks in if you'd like. And they laugh and say, no, seriously, what can you do? And I say, what's your budget? And the answer used to always be, well, I'm not telling yo...
2023-04-2552 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 41: Net Zero Ready TownhomesCo-hosts Mike and Jennifer-Lee chat with with Streetside Developments about their townhome project, Cascadia, located in Langley, due for completion later this year. Challenged by senior management to build to a net zero ready high-performance level, Jonathan Meads shares the challenges faced by the building community. Scaling up from a single-family home to a multi-family project is exponentially more challenging, as the industry, government regulations, technology, supply chain, professionals and trades are all on a steep learning curve.  ‘The net zero homes offset the energy used. The only difference between a net zero home and a net zero ready home is...
2023-04-181h 02Measure Twice, Cut Once
Measure Twice, Cut OnceEp 40: Infill Homes – A Passivhaus+ DuplexYou will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Co-hosts Mike and Jennifer-Lee chat with Joe Geluch looking at infill housing solutions featuring a Passivhaus+ duplex project with two lock-off suites, built on a single-family lot as a solution to addressing Vancouver’s Missing Middle housing. ‘We had the opportunity to present this project at the International Passive House Conference in Germany last year. People were interested in it as a new housing typology addressing the missing middle problem in Vancouver. Currently there is an incentive with the City of Vancouver until 2025 for the FSR exemptio...
2023-04-111h 02Measure Twice, Cut Once
Measure Twice, Cut OnceEp 39: Small housing - Building a modern communityYou will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. Jake Fry talks with co-hosts Jennifer-Lee and Mike about the concept of attainable housing for the missing middle and building thriving modern-day communities. ‘Our experience reflects that of the 370+ small homes we've built, easily over 85% have been for multi-generational living, and I think that's the big drive,’ says Fry. Land valuations, environmental impacts of today’s building materials and systems, and our end goals all add up to a riveting conversation with Fry recommending we keep an open mind to solutions and focus on sophisticated conversations, versus com...
2023-04-0356 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 38: BOSS Building Solutions, open source, factory built homesCo-hosts Mike and Jennifer-Lee chat with Chris Hill about the Building Offsite Sustainable System (BOSS) an open-source factory-built wall system designed to build higher Energy Step Code level homes, including passive homes. Developed by BCollective, the concept is simple; by creating BOSS as an open-source system, knowledge will transfer quicker to help advance the learning curve to lower building costs, improve building efficiencies, and increase quality of output. Faced with a housing crisis, rising building costs, labour shortages, and the need to reduce the footprint of how we build our homes. ‘There's nothing proprietary about it and that's intentional so th...
2023-03-2842 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 37: Iceberg Homes, maximizing spaces within city limitsWhat is an iceberg home? Unassuming at first glance, iceberg homes are designed and built with the majority of living space underground. Father and son duo, John and Jeff Gunson, share their experiences and process of building homes with multiple underground floors. ‘The concept was created in London. The houses are too small for the value of what these people have paid for them, and you can't change the facade of a building and you can't raise the height. So, because of heritage restrictions they dug down into the ground and increased the size of the square footage of the ho...
2023-03-2139 minMeasure Twice, Cut Once
Measure Twice, Cut OnceEp 36: High Performance Home TrendsYou will find ‘Measure Twice, Cut Once’ podcasts on iTunes, Spotify and Google podcasts. What is a high-performance home and what does it mean for you and your family? Understanding the different industry accreditations, keeping up with building trends, and knowing what type of high-performance home is right for you can be overwhelming. ‘When people are looking to build a home for their family to live in, it is a smart idea to build above basic code to some level of high performance. Consistent temperature control throughout the home, improved sound barriers, better air quality, increased energy efficiency, and a reduce...
2023-03-1445 minL\'info positive
L'info positive" Mon Cher Corps ", un spectacle pour parler des TCANathalie Barth est coach professionnelle certifiée et pair-aidante en Troubles du Comportement Alimentaire (TCA). Mercredi 1er mars, elle sera seule sur la scène du Palais des Arts et des Congrès de Vannes pour "Mon Cher Corps". Un spectacle qu'elle interprète et où elle raconte sa propre histoire. Rendez-vous à partir de 17h30 au Palais des Arts et des Congrès de Vannes (Gratuit). Suivi de plusieurs temps d'échanges : - aussitôt après le spectacle entre le public et des professionnels du Centre Hospitalier Bretagne Sud (CHBA) ;- à partir 20 h 15 au Bes...
2023-02-2803 minMeasure Twice, Cut Once
Measure Twice, Cut OnceBurden family reveal their finance strategiesYou will find “Measure Twice, Cut Once” podcasts on iTunes, Spotify and Google podcasts. On this edition of ‘Measure Twice, Cut Once’, now that the project is complete and the Burdens have moved back upstairs, they realize the basement has been trashed.  Are they ready emotionally and financially to tackle another renovation in the basement? Tune in with host Jennifer-Lee Gunson and special guest Alisa Aragon-Lloyd, mortgage broker specialist, as they explore the Burdens’ financial strategies and future options. “The one thing we didn't mention is now we have to furnish our space,” said homeowner Justin Burden. “So, a lot of funds have been...
2022-11-2245 minMeasure Twice, Cut Once
Measure Twice, Cut OnceDeficiency Walk ThroughWhether building, renovating, or designing, success is all in the details. Join host Jennifer-Lee of Measure Twice, Cut Once as she catches up with the Burdens who take their final walkthrough with Cara from Triple Dot Design, and Alex from Level One Construction. ‘We walked through with Alex and compiled a list of everything that we had noticed together, but then Level One had the great recommendation for us to live here for a week and live our normal lives and note things as they came up in our day-to-day lives that needed to be addressed. Little things, that you mi...
2022-11-1535 minThis Must Be The Place: The Building Science Podcast
This Must Be The Place: The Building Science PodcastShay Bulmer - Founder and General Manager of Northern Homecraft Ltd.In this episode of This Must Be The Place Shawna is joined by Shay Bulmer, the founder and General Manager of Northern Homecraft Ltd., an award-winning, net-zero certified custom home company based in Vanderhoof British Columbia. Shay also serves as the current President of the Canadian Home Builders Association (CHBA) in Northern BC and is the presidential appointee at the CHBA BC level. Highlights from this episode: • Why Shay says that “energy performance is investment performance”. • The importance of developing some sort of stimulus for smaller and rural markets to achieve higher performing homes.
2022-11-0356 minMeasure Twice, Cut Once
Measure Twice, Cut OnceThe Burdens tackle millwork, walls & floorsPlanning on paper does not always translate into the real world. Tune in for design and building solutions as the project comes to life, including a major hiccup as the existing floor is removed and the basement is unexpectedly exposed. Join host Jennifer-Lee of ‘Measure Twice, Cut Once’ as she catches up with the Burdens, who are living in the basement through their heritage building renovation. “We're going to have to reno the basement next because we've trashed it by living down there,” said homeowner Justin Burden. “The kids have run toys into every corner. All the corners are chipped. The one ba...
2022-11-0145 minMeasure Twice, Cut Once
Measure Twice, Cut OnceElectrical and plumbing work is completed for permittingOn this edition of 'Measure Twice, Cut Once', emotions are waning and the dishes are piling up in the basement. Getting to the rough-in stage and past permitting has taken some muscle and perseverance. Do the Burdens have what it takes to see this through? Join host Jennifer-Lee Gunson as she catches up with the Burdens, who are living in the basement through their heritage B renovation.  "The home features a new combination boiler/hot water heater," said homeowner Justin Burden. "Upgrading has been a big highlight with a new efficient, on demand unit. The temperature in basement is more c...
2022-10-2530 minMeasure Twice, Cut Once
Measure Twice, Cut OnceThings get real during demo daysFinishing ahead of the two-week schedule, both good and concerning issues impacting the budget came up, including a hiccup on day one. Host Jennifer-Lee Gunson of 'Measure Twice, Cut Once' rides the reno wave of emotions with Skyla and Justin Burden as they make financial and design decisions after the walls are opened.  "On this project we’re working with a fixed budget and fixed scope of work," said Alex Dumitru of Level One Construction. "If there are unknowns you can have an allowance but you can’t know or provide for all the unknowns, so this is not realistic. It’s mo...
2022-10-1840 minMeasure Twice, Cut Once
Measure Twice, Cut OnceProject planning and tough choicesIn the latest episode of 'Measure Twice, Cut Once' things are getting real as the Burden Family realizes their Pinterest dreams might not all come true after bringing together the designer, builder and required engineers in the project planning stage. Host Jennifer-Lee Gunson explores the realities and sometimes tough choices that had to be made to realize their dream, within budget. "Having the Burdens live in the basement through the project resulted in big impacts on what was possible upstairs," said Cara Hansen of Triple Dot Design. "The engineer came in with a curve ball, making the basement unliveable and...
2022-10-1132 minMeasure Twice, Cut Once
Measure Twice, Cut OnceMeet the Burden FamilyHost Jennifer-Lee Gunson invites you to “Meet the Burdens”,  as the “Measure Twice, Cut Once”, podcast produced by the Homebuilders Association of Vancouver (HAVAN) follows the Burden Family of B.C. as they renovate their home. “This is not a make-over like you might see on reality TV; we’re talking real life; a real renovation. Looking to live in the basement with two young children while the upper floors of their 1912 heritage home are fully gutted back to the studs.”says Gunson. Listeners will get to know the Burden family and hear about their decision and choices made to renovate their...
2022-10-0426 minMeasure Twice, Cut Once
Measure Twice, Cut OnceOutdoor LivingConnecting the outdoors to your indoor living space has natural health benefits for your family. Victor from Huckleberry Landscape Design shares strategies to create the best outdoor living space including plant selection to temper outdoor heat islands, and improve your indoor space too! Join co-hosts Mike and Jennifer-Lee of Measure Twice, Cut Once as they get inspiration to  help you build the best outdoor living spaces.Thank you to sponsor: FortisBChttps://havan.ca/measuretwicecutonce/See omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trust...
2022-06-1731 minMeasure Twice, Cut Once
Measure Twice, Cut OnceReno Trends: Room by RoomRealistic reno budgets, and creative design solutions are two topics close to the hearts of Laura Grist Interior Design and Dan Klassen of Jedan Brothers Contracting as they work with homeowners to re-invent livable spaces.  Listen in as co-hosts Mike and Jennifer-Lee of Measure Twice, Cut Once explore partial home renovations, room by room.Thank you to sponsor: FortisBChttps://havan.ca/measuretwicecutonce/See omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homebuilding industry since 1974. Our members include builders, developers, renova...
2022-06-0837 minMeasure Twice, Cut Once
Measure Twice, Cut OnceWater WorksWith an eye for design and a passion for globetrotting, Aleem Kassam, co-owner of Kalu Interiors walks us straight through his closet, and into the bathroom bursting with ideas to create a wellness retreat to rival any 5-star hotel! Listen in as co-hosts Mike and Jennifer-Lee of Measure Twice, Cut Once hear about the latest bathroom design trends to improve our lifestyles.Thank you to sponsor: FortisBChttps://havan.ca/measuretwicecutonce/See omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homeb...
2022-05-3137 minMeasure Twice, Cut Once
Measure Twice, Cut OnceTake a Breath! Air quality in your homeAward-winning master builder, and owner of Clay Construction, Larry Clay,  and Luke Dolan, energy advisor of Capital Home Energy explore the choices we can make to improve the air quality in our homes for healthier living environments.  Listen in as co-hosts Mike and Jennifer-Lee of Measure Twice, Cut Once learn about working with an energy advisor to build our best homes.Thank you to sponsor: FortisBChttps://havan.ca/measuretwicecutonce/See omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the ho...
2022-05-0633 minMeasure Twice, Cut Once
Measure Twice, Cut OnceSmart Kitchens: By designTaking a nod from commercial chefs, award-winning designer Katerina Vastardis, co-owner of Designs by KS, and award-winning builder, Niky Furtado of Furtado Contracting, explore how smart kitchen design can impact efficiencies and the wellness of your family too.  Listen in as co-hosts Mike and Jennifer-Lee of Measure Twice, Cut Once learn about kitchen layout, planning and organization to maximize storage space, and advancement in appliances, and hardware,  for improved health and energy benefits for your family home.Thank you to sponsor: FortisBChttps://havan.ca/measuretwicecutonce/See omnystudio.com/listener for privacy information.HAVAN – the...
2022-04-2838 minMeasure Twice, Cut Once
Measure Twice, Cut OnceHealthy RenosRenovating with purpose and lifestyle in mind creates interesting challenges when looking to build above code. Sharing a great character home renovation project, award-winning builder/renovator Henri Belisle, president of TQ Construction, and homeowner Dr. Janet Simons share their strategies to reach higher-performance levels without losing the livability of her forever home. Listen in as co-hosts Mike and Jennifer-Lee of Measure Twice, Cut Once gain insight into designing and renovating with improved health and energy benefits for your family home.Thank you to sponsor: FortisBChttps://havan.ca/measuretwicecutonce/See omnystudio.com/listener for privacy information.
2022-04-2545 minMeasure Twice, Cut Once
Measure Twice, Cut OnceDesign Build TrendsPacked with information and ideas to begin understanding the impact of award-winning design and building techniques, be sure to check out Design Build Trends and discover how designing with purpose and building above code can enhance the livability of your home. Award-winning industry leaders Joe Geluch of Naikoon Contracting, and Khang Nguyen of Architrix Design Studio believe in designing with purpose and building above the basic code to improve the livability of our homes to improve the wellness of our families. ‘We're certainly seeing consolidation. Families consolidating incomes and capital to buy a property, to build a triplex or a du...
2022-04-1936 minMeasure Twice, Cut Once
Measure Twice, Cut OnceBright IdeasPacked with bright ideas, Jordanna Nelson of BA Robinson shares insight on how the light in our home can impact our moods. Layers and dimmers are just some of the tips to help improve the atmosphere and how we feel and function in the home. Listen in as co-hosts Mike and Jennifer-Lee of Measure Twice, Cut Once get switched on to easy tips for improving the living environment in your home. Thank you to sponsor: FortisBC, BA Robinson and AI Technology & Designhttps://havan.ca/measuretwicecutonce/See omnystudio.com/listener for privacy information.HAVAN – th...
2022-04-1235 minMeasure Twice, Cut Once
Measure Twice, Cut OnceHealthy HomesWhat makes a home healthy, and why should we care? Brett Stenner, owner of CI Partners, and certified Well AP walks through three key elements: water, air, and light. Listen in as Mike and Jennifer-Lee of Measure Twice, Cut Once learn about building solutions for the spaces where we live and now work, to improve our quality of living.Thank you to sponsor: FortisBChttps://havan.ca/measuretwicecutonce/See omnystudio.com/listener for privacy information.HAVAN – the Homebuilders Association Vancouver rRepresents over 1,100 members. We’ve been a trusted voice in the homebuilding industry since 1974. Our...
2022-04-0535 minThis Must Be The Place: The Building Science Podcast
This Must Be The Place: The Building Science PodcastSonja Wilkelmann - Senior Director of Net Zero Energy Housing at the Canadian Home Builders’ Association (CHBA)In this conversation of This Must be The Place, Shawna chats with the Senior Director of Net Zero Energy Housing at the Canadian Home Builders’ Association (CHBA), Sonja Wilkelmann. Tune in to find out: • Why Sonja says, “Marketing is going to be taking a bit of a turn from production of collateral to leveraging of that collateral.” • What she says is her most nerdy, favourite thing in building science and why she says it’s a “quality of life difference”. • The important and innovative initiatives of CHBA and what’s ahead for 2022. Son...
2022-02-2448 minThis Must Be The Place: The Building Science Podcast
This Must Be The Place: The Building Science PodcastMarie Hanchet - NetZero Energy Housing Project Manager at Canadian Home Builders' AssociationIn this episode of This Must be The Place Shawna exchanges deep insights on energy efficiency with self-proclaimed “math nerd at heart”, Marie Hanchet. She is a Project Manager in Net Zero Energy Housing at the Canadian Home Builders’ Association (CHBA). In this episode: -Discover why Marie says, “Let’s all embrace our inner improv artist.” -The important lesson Marie shares about non-conformity, integrity and committing to being our authentic selves! -Why she says, “Energy efficiency is part of the equation but it’s not the full solution.” chba.ca NET ZERO...
2022-02-0349 minThe Law Club Podcast - Presented by the Charles Houston Bar Association
The Law Club Podcast - Presented by the Charles Houston Bar AssociationLaw Club Podcast Ep. 1 - Introduction to the History of the Charles Houston Bar AssociationWelcome to the Law Club Podcast, presented by the Charles Houston Bar Association.  In our first episode, we replay the audio of the Honorable Charles Smiley's short introduction to CHBA's history, which was compiled to commemorate CHBA's 65th anniversary. 
2022-01-0210 minThis Must Be The Place: The Building Science Podcast
This Must Be The Place: The Building Science PodcastDoug Tarry - Doug Tarry HomesIn this episode Shawna chats with the dynamic and knowledgeable Doug Tarry—an award-winning home-builder in Southern Ontario. He has built more net zero labeled homes than any other builder in Canada. He is currently writing a book that will serve as a guide for homebuilders. · Listen to find out why focusing solely on energy can actually increase your carbon footprint! · A big vision company with an even bigger heart: Learn more about his Hope project that has made its way to the film festival circuit. · Doug is sharing his vast experience and knowl...
2021-11-0451 minThis Must Be The Place: The Building Science Podcast
This Must Be The Place: The Building Science PodcastStephanie Coleman - Building Knowledge CanadaShawna is joined by Stefanie Coleman in this episode. She is the Marketing and Business Development Manager at Building Knowledge Canada. She is the 3rd woman to be elected as president of the Canadian Home Builders Association (CHBA) in its 80-year history. She is also the honoured recipient of the EnerQuality 2019 Lead of the Year Award. Tune in to find out: -What industry both Shawna and Stefanie began their careers in and how it contributed to their learning. -Stefanie’s path to becoming CHBA’s president. -How saying yes to opportunity help...
2021-10-2856 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsGo from Housekeeping Woes to Housekeeping Wows.The Art of Housekeeping owner, Lonny Wolfe returns to our podcast with powerful words of advice for hoteliers challenged with mixed reviews due to housekeeping issues. Just as COVID-19 increased the need to inspire trust with travelers on our cleanliness and hygiene practices, the industry was thrown into a second crisis- how to hire and retain sufficient housekeeping staff. The world may refer to “The Great Resignation”, but in the case of our industry, it was simply a lack of desire to return back to work. Even when the enhanced federal unemployment support ended, workers fail...
2021-09-2536 minThis Must Be The Place: The Building Science Podcast
This Must Be The Place: The Building Science PodcastAmelie Caron - A Building Scientist at EcoSynergyIn this episode Shawna talks to Amelie Caron—both powerhouse women— they dive into their backgrounds in what are trailblazing careers. They both started out at a time when the industry barely existed. Amelie is a Building Scientist at EcoSynergy—a leader in energy performance, they work with homeowners and home builders to create customized plans for highly efficient homes. Tune in to: -Find out what Aerobarrier is and why it’s a game changer. -Learn why Amelie says that women have to undo “decades of conditioning”. -Hear Amelie explain her Master’s thesis and why...
2021-09-0950 minThis Must Be The Place: The Building Science Podcast
This Must Be The Place: The Building Science PodcastPeter Darlington - Founder and Owner of Solar Homes Inc.Peter Darlington Facebook: Solar Homes Inc.-Calgary’s Net-Zero Energy Homes Twitter: @SolarHomesInc In this episode Shawna catches up with Peter Darlington-the founder and owner of Solar Homes Inc.. He is the leader in Canada on net zero renovations and his passion is emissions reductions. Tune in to find out: -The difference between net-zero and passive house. -Whether any home can be retrofitted to net-zero. -What it was like building his own energy efficient home-the first home in Canada to be labeled under the Canadian Home Builders As...
2021-09-0250 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsWhat Restaurant Managers Need to Know About Getting Great ReviewsKen McGarrie, Author of the Surprise Restaurant Manager joins Adele Gutman on the Hospitality Reputation Marketing Podcast to discuss:   Why even 1-star reviews are great feedback for restaurant managers   How to inspire your restaurant team   What topics you must not forget on your pre-shift huddle   How to build great reviews starting at the interview process  Please LIKE, SHARE, and SUBSCRIBE! If you have any comments or questions for Ken McGarrie or Adele Gutman, please leave us a comment below! We are here to help!  Buy the Book Here: ...
2021-08-2725 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsThe KPI Every Hotel Team Should Track Together and How to Calculate NPSTracking Customer Satisfaction Score (CSS) can often give managers and teams a false sense security. Alternatively, tracking Your Hotel’s Net Promoter Score (NPS) can be a shocking experience. But it can also be a very rewarding experience as you identify where you are with guest loyalty and work collaboratively with your team to reduce friction and elevate delight for your guests.   In this 13-minute video, Adele Gutman explains how CSS and NPS are different, why these leading indicators matter to savvy hospitality revenue and marketing professionals, and how to track these KPIs with your tea...
2021-08-0914 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsThe Tool Your Hospitality Marketing Tech Stack is MissingWhat’s in your tech stack enhancement plans this year? Contactless, AI, CRM, CRS, PMS, Revenue Management, all great tools that everyone should have and use to the fullest.   But according to Jordan Ekers, the Co-Founder of Nudge, technology alone will not transform your business’ guest experience nor your ability to retain clients and employee’s loyalty without working to win the hearts and minds of your team. When everyone is fully engaged and aligned with your company’s mission, goals and values, incredible financial results will follow.  No, I am not talking about Repu...
2021-07-2335 minThe Conscious Builder Show with Casey Grey
The Conscious Builder Show with Casey Grey#157 - Stop Heating Your Homes with Fossil Fuels!Bob Deeks joins Casey for a conversation on the path to Net Zero ready, workplace safety, low carbon construction, and more. Bob is President of RDC Fine Homes, a high performance net zero and net zero ready builder of new custom homes and renovations operating out of Whistler and servicing the south coast of BC. Bob is a past president of CHBA BC, past chair of the CHBA National Technical Research Committee and Net Zero Council, a member of the Standing Committee for Energy Efficiency with Codes Canada and currently sits as CO vice chair of the...
2021-07-1647 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsQ&A with Adele on Reputation Management vs Reputation MarketingAdele Gutman, the foremost expert on Hospitality Reputation Marketing addresses a few of the most commonly asked questions.
2021-07-0920 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsTripadvisor Success Story, Craig Poole, AHLA General Manager of the YearI have a great story for you today! If you want a fantastic example of how leadership and the highest standards for guest experience excellence can produce more revenue, more return visits, and more five-star reviews, you won’t find a better example than in the story of Craig Poole, AHLA General Manager of the year and President of Reading Hospitality Management - Doubletree by Hilton. Hear how Craig took a distressed hotel in one of the poorest, most crime-filled cities in Pennsylvania, hired nearly 200 people, many with no experience and no exposure to what service and ho...
2021-06-2540 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsTripadvisor Success Story, Jamie Holmes, General Manager of the Nantucket Hotel and ResortIt’s time for Part Two of the Nantucket Hotel and Resort interviews! In our last episode, we had a thought-provoking conversation with Gwenn Snider, the owner of Little Gem Resorts, including the Nantucket Hotel and Resort, a hotel distinguished for year after year, topping the Top 25 Best of the Best Hotels in the US on the Tripadvisor Travelers Choice Awards.  This time, I was honored to have the opportunity to speak with the hotel’s extraordinary General Manager, Jamie Holmes. Jamie shared with me many insights on how his winning team keeps their guest satisfac...
2021-06-1242 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsHow to be "Best of the Best" on Tripadvisor Travelers’ Choice Awards: With Hotel Owner Gwenn Snider and Adele GutmanThere are so many words of wisdom in this interview with award winning hotelier Gwenn Snider, the owner of Little Gem Resorts. Her hotel, the Nantucket Hotel and Resort in Massachusetts consistently ranks as one of the top three hotels in the USA on the “Best of the Best” TripAdvisor Traveler’s Choice Awards- the top 25 most highly rated hotels in the USA, based on the reviews of their guests.   There are many people who will share well meaning posts on “how to manage your online reputation”, who have never actually done achieved award-winning guest review success...
2021-05-2928 minMeasure Twice, Cut Once
Measure Twice, Cut OnceHome Cents: Leverage your property investmentBobby Purba of By Design Construction and Alisa Aragon-Lloyd of Bridgestone Financing Pros understand the power of building your team when you are looking to buy real estate in Metro Vancouver to build or renovate. Listen in as Mike and Jennifer-Lee of Measure Twice, Cut Once learn about the importance of having good people on your team, to leverage your property and make it work for you to maximize one of the greatest investments in your lifetime, your home. Thank you to our podcast partners:FortisBCBC HydroBC HousingRami Films...
2021-05-1855 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsHow This Hotel Manager Attracts and Develops Hotel Talent with Jeff Kulek and Adele GutmanJeffrey Kulek, the Area Vice President and General Manager London West Hollywood is well known for supporting a fantastic work culture at his hotel.  That great corporate culture has been a supportive environment where employees are invited to contribute to the greater good, grow, learn, and reach for the full potential that they aspire to. An environment like that is life changing for employees, knowing that hospitality offers a path that no matter where you come from, if you are willing to learn and to serve with generosity you too can have a shot at the American D...
2021-05-1531 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsHow to Turn Around a Struggling Hotel on the Hospitality Reputation Marketing PodcastHow to Turn Around a Struggling Hotel- with Christine Trippi and Adele Gutman This is Adele Gutman, your host of the Hospitality Reputation Podcast, Get Great Reviews, and I can’t tell you how much I enjoyed this conversation with my guest, Christine Trippi. As a former Vice President of Sales, Marketing and Revenue, I have personally experienced extraordinary success with helping hotel managers achieve astonishing revenue results by focusing on reviews and guest satisfaction. Yet even after being recognized by Tripadvisor as having the #1 hotel in the world and some of the to...
2021-04-2944 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsSmart Hospitality Operations = Smart Marketing! A talk with Stuart Butler of Fuel TravelSmart Hospitality Operations = Smart Marketing! A talk with Stuart Butler of Fuel Travel https://www.dropbox.com/t/2Kkt0NcOWa1aGBw9   GM’s, DOSM’s, and HOTEL OWNERS- You won’t want to miss this episode! Whether you are a veteran in the industry or one of the many newly minted GMs and DOSMs out there that rose to the occasion when duty called during the past year of COVID-19, this episode is for you. My guest, Stuart Butler is the Chief Operating Officer of Fuel Travel Marketin...
2021-04-1558 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsHow the Casablanca Hotel Ruled the Top of the Tripadvisor Charts in NYC for 15 YearsHow the Casablanca Hotel by Library Hotel Collection Ruled the Top of the Tripadvisor Charts in New York City for 15 Years. Interview with Casablanca Hotel General Manager, John Taboada.  In this episode, we discuss the power of : Embracing Guest Feedback. Making Staff feel Appreciated. Making Guests feel Cared about "Like Family". And how daily coaching and grooming team members on the job so that they can make great decisions and grow their careers, all while winning at making guests happy. Everything w...
2021-03-1933 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsTripadvisor Returns to its Traveler-Centric Mission with the new Tripadvisor PlusAlert: this assessment was based on a minimum 10% Discount off BAR for Hoteliers. If you are offered the program based on a higher discount than what the media and I were informed of, please be sure to do the math yourself to see if that new offer will work for you. And remember, I always prefer to give my hotels direct and loyal guests the best offer on our own websites. I won’t lie. Tripadvisor has been my favorite website for two decades. If you sell travel, it should be yours too! Hundreds of millions of pe...
2021-03-1611 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsCarlo Carroccia, GM of the #1 Rated Hotel in the USA on TripadvisorCarlo Carroccia, GM of the #1 Rated Hotel in the USA on Tripadvisor How did Charlestowne Hotels and General Manager Carlo Carroccia lead the team at The French Quarter Inn in Charleston to be the #1 hotel in the country based on Guest Satisfaction, not once but two years in a row? According to the American Hotel and Lodging Association, there are 54,200 hotels in the USA. To be rated by actual travelers as the #1 hotel in the USA is a monumental feat.  Having personally helped several of my hotels to land on the T...
2021-02-2431 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsKen Patel, CEO of EV Hotels Part TwoPart 2 -- EV Hotel’s CEO, Ken Patel is ready to revolutionize the hotel industry with a new, technology-based hotel concept and a mission to make human life better. He believes by making technology do many of all that it can, our hospitality professionals' life will be better as they will have the time and energy to focus on the guest experience. He questions that while Hotel Brands may have a good reputation, doesn’t it matter as well that each individual property has a great reputation? Let’s re-examine the ways hotels have c...
2021-02-1529 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsKen Patel, CEO of EV Hotels- Part OneEV Hotel’s CEO, Ken Patel is planning to revolutionize the hotel industry with a new, technology-based hotel concept and a mission to make human life better. He believes by making technology do many of all that it can, our hospitality professionals' life will be better as they will have the time and energy to focus on the guest experience. He questions that while Hotel Brands may have a good reputation, doesn’t it matter as well that each individual property has a great reputation? Let’s re-examine the ways hotels have continued to wor...
2021-02-1531 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsThe Hotel Mogel, Larry Mogelonsky- Creating Experiences that Inspire Great ReviewsLarry Mogelonsky is the most prolific author on hospitality with over 1000 articles published over the last decade, and six books, including the latest two, Hotel Mogel and More Hotel Mogel, which is on my desk now, and I highly recommend it. A few quotes from our chat:About traveling for inspiration, before Covid, Larry and his brilliant wife Maureen traveled 30% of the time and tried to visit over 35 new hotels each year. “The goal in going to a new property any property for or from my standpoint is learning what is it that this hotel is...
2021-02-0545 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsCharlotte Purvis, Author of The Customer Communication Formula on; Get Great ReviewsCharlotte Purvis, author of The Customer Communication Formula: How to communicate with your customers and boost your customer service brand For over two decades, Charlotte Purvis has used the Customer Communication Formula to help corporate, campus, community, and church organizations boost their customer service brands. She is proud to have influenced millions of customer service interactions. Plus, Charlotte is a Customer Service Enthusiast who enjoys being a customer and observing customer service in action. In this episode, Adele and Charlotte discuss the current challenges of the hospitality industry and the sometimes overwhelming strain i...
2021-01-2221 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsSarah Dandashy, Ask a Concierge and Author of Hospitality From Within on; Get Great ReviewsSarah Dandashy, Ask a Concierge and Author of Hospitality From Within Sarah Dandashy of Ask a Concierge is a very busy woman. Sarah is the host of the podcast Say Yes to Travel, a very inspiring series called Unscripted. Sarah also produces a segment called Hospitality Minute, a regular feature on Hospitality Live with Rupesh Patel with whom she also partners for a Social Media Bootcamp.   Soon, Sarah’s tens of thousands of followers will be able to enjoy Sarah’s first book, Hospitality From Within.   During this c...
2021-01-0829 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsHow to be the #3 Rated Restaurant in the USA, An Interview with Asst GM, Hall's Chophouse, Sara FaienzaDid you ever wonder how restaurants like French Laundry, Daniel, and Hall’s Chop House top the charts on review sites like Tripadvisor?  I recently had the pleasure to experience dining at the #3 rated restaurant in the USA according to the 2020 Best of the Best Tripadvisor Travelers Choice Awards. The service and experience as so warm, welcoming, theatrical, yet completely unpretentious. I loved it even though it is a steak house and I am a vegetarian! My interview for this episode is Sara Faienza, the Assistant General Manager of Hall’s Chophouse, a lawyer by profess...
2021-01-0138 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsShep Hyken, Customer Experience Author on Get Great ReviewsWelcome back to the Hospitality Reputation Podcast. I have a holiday season gift for you. This episode is a conversation with one of my favorite Customer Experience authors, Shep Hyken. I’ve already read Be Amazing or Go Home, and Amaze Every Customer Every Time. I’m currently reading The Cult of the Customer and The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty will be next. I highly recommend you follow Shep Hyken for continuous inspiration as well as following us here at the Hospitality Reput...
2020-12-1841 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsInterview with Lonny Wolfe GM of Sun Dek Beach House on Get Great Reviews.If you need proof that you don’t have to be a 5-Star Hotel to deliver 5-Star service and inspire 5-Star reviews, this episode is for you. I had the great pleasure to interview Lonny Wolfe GM of the Sun Dek Beach House, a 3-Star Beach hotel in Florida, yet it has a pure 5-Star/5-Bubble rating from the members of Tripadvisor. Only 61 of the over 3,200 hotels listed on Tripadvisor in Florida have achieved this coveted score! Listen in and see how this GM helped the team at this modest beach house hotel win big on...
2020-12-1122 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsSally Beck GM of the Royal Lancaster London on Get Great ReviewsConversation with Sally Beck - General Manager of the Royal Lancaster London “Running a good culture brings definite profits to the bottom line.”- Sally Beck, General Manager, the Royal Lancaster London It was a great pleasure to speak with Sally Beck, the General Manager of the Royal Lancaster London, who led her team through a multiyear renovation while open and their rise from #272 to #17 (and now up to #15 as I write this) on Tripadvisor out of 1,154 hotels in London. During our conversation, Sally shares inspiration conc...
2020-11-3025 minHospitality Reputation Marketing: Get Great Reviews
Hospitality Reputation Marketing: Get Great ReviewsHospitality Consultant Tom Nolan the 6 E's of Leadership Get Great ReviewsGetting great reviews begins with leadership and inspiring the best in your team. Look online and you will find many variations, the 4 E's of Leadership. the 5, the 6, the 7 and beyond. But my first guest co-host Tom Nolan, a multi-decade veteran of hospitality joined me to discuss his version of the article, which so impressed me, the 6 E’s of Leadership, where he applied this classic format to Leadership in Hospitality. I enjoyed this conversation so much, and I hope you will too. Thank you for joining us! Adele
2020-11-2042 minThe Half-Blood Report
The Half-Blood Report59.An Interview w/ Topher Bradfield...again!Topher Bradfield, founder of Camp Half-Blood Austin Branch, comes onto the podcast to give us an update on all the fun happening there. You can learn more about CHBA and sign up for the summer at https://camphalfbloodaustin.org You can follow CHBA @CHBAustin and follow Topher @BradfieldTopher Our website is https://www.thehalfbloodreport.com/ and our patreon is https://www.patreon.com/join/thehalfbloodreport
2020-11-1640 minDisrupting Divorce: Conversations for Women
Disrupting Divorce: Conversations for WomenCash Flow: Pros & Cons of Purchasing a Rental Property with Alyona Caravella, ABR, CHBA, CHBS, RENEBuying or selling a home is not an easy transaction but it could get smoother if you have someone to it for you. And having this resource could save you a lot of time, money, and energy. In this episode, Alyona shares how being a realtor allowed her to be in complete control of everything. Helping her achieve financial freedom, self-esteem, and good financial acumen. Alyona Caravella is a realtor at RE/MAX and has been in the real estate industry since 2009. Helping families and individuals buy or sell a home. She's also an accredited...
2018-12-2836 minI Love Edmonton Real Estate
I Love Edmonton Real Estate014: Richard Goatcher Shares His Insights On The Alberta Economy And The Canadian Mortgage IndustryJason Scott talks with Richard Goatcher, an Economic Analyst at CHBA Alberta.  [smart_track_player url=”https://iloveedmontonrealestate.com/wp-content/uploads/2018/09/ilre-edmonton-014.mp3″ title=”Richard Goatcher Shares His Insights On The Alberta Economy And The Canadian Mortgage Industry” image=”https://iloveedmontonrealestate.com/wp-content/uploads/2017/02/JasonSPodcast2017.jpg”] Introduction Richard Goatcher is an Economic Analyst at CHBA Alberta, Director of Research at the Edmonton Housing Research Corp, and the principal owner of Goatcher Consulting.  Jason and... Continue reading →
2017-03-1743 min