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CIAOPS
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CIAOPS - Need to Know podcasts
Episode 361 - Phil Meyer
In this episode I speak with Phil Meyer about the current state and future of the technical community in SMB around the Microsoft products and services. Things are changing, demographics, technology as well as customers are impacting the concept of 'community'. Phil and I dive deep and share our opinions. Plenty of news and update from the Microsoft Cloud as well to dig into for you. Resources Explore the tools, communities, and content mentioned in this episode: CIAOPS Need to Know Podcast: https://ciaops.podbean.com/ CIAOPS Blog: https://blog.ciaops.com/ CIAOPS Labs: https://blog.ciaopslabs.com/ CIAOPS Brief: https...
2026-02-17
1h 00
CIAOPS - Need to Know podcasts
Episode 360 - Shervin Shaffie
In this episode I'm joined by Shervin Shaffie from Microsoft to do a deep dive into Copilot Studio. That's the service from Microsoft that allows you to create agents in a 'low-code' manner right inside the M365 environment. Shervin has some great Youtube content I highly recommend and provides some great insights and tips and tricks in this episode when working with agents in Microsoft 365. I'll also brin you up to date with the latest Microsoft Cloud news. Listen along. Resources Explore the tools, communities, and content mentioned in this episode: CIAOPS Need to Know Podcast: https://ciaops.p...
2026-02-04
51 min
CIAOPS - Need to Know podcasts
Episode 359 - Reinsurance
I am joined by Andrew and Tim from Sherpatech to discuss updates and new challenges in the insurance market. If you missed last year's episode you'll find it here Episode 338 - Ensure to Insure. We discuss what impact AI is likely to have and how the insurance market is shaping up for 2026. I also have a few interesting updates and information from the Microsoft cloud for this first episode of 2026. So listen along and enjoy! Resources Explore the tools, communities, and content mentioned in this episode: CIAOPS Need to Know Podcast: https://ciaops.podbean.com/ CIAOPS Blog: https://blo...
2026-01-25
59 min
CIAOPS - Need to Know podcasts
Episode 357 - Less is more
Welcome to another podcast episode where I aim to bring you up to date with the latest in the Microsoft Cloud as well as share my knowledge and insights. In this episode I dig into how you need to focus and avoid distractions as well as building your knowledge with products and automations you already have. Resources Explore the tools, communities, and content mentioned in this episode: CIAOPS Need to Know Podcast: https://ciaops.podbean.com/ CIAOPS Blog: https://blog.ciaops.com/ CIAOPS Labs: https://blog.ciaopslabs.com/ CIAOPS Brief: https://blog.ciaops.com/tag/cia-brief/ Join the Teams Sh...
2025-12-17
37 min
CIAOPS - Need to Know podcasts
Episode 356 - PhilMe is back
I am joined once again by Phil Meyer to review the most important and relevant announcements from Microsoft Ignite. Plenty around AI but also a few other gems you may have overlooked, so sit back and listen in as we focus on what you should be paying attention to. Resources Explore the tools, communities, and content mentioned in this episode: CIAOPS Need to Know Podcast: https://ciaops.podbean.com/ CIAOPS Blog: https://blog.ciaops.com/ CIAOPS Labs: https://blog.ciaopslabs.com/ CIAOPS Brief: https://blog.ciaops.com/tag/cia-brief/ Join the Teams Shared Channel: https://blog.ciaops.com/2022/07/29/join-my-t...
2025-11-30
49 min
CIAOPS - Need to Know podcasts
Episode 355 - Learning reboot
In this episode of the Need to Know Podcast, we explore the evolving landscape of learning in the Microsoft Cloud ecosystem, with a spotlight on the SMB market. From the latest in Microsoft 365 Copilot innovations to critical cybersecurity updates and the end of CIAOPS Academy, this episode delivers essential insights for IT professionals and business leaders navigating the modern digital workplace. Resources Explore the tools, communities, and content mentioned in this episode: CIAOPS Need to Know Podcast: https://ciaops.podbean.com/ CIAOPS Blog: https://blog.ciaops.com/ CIAOPS Labs: https://blog.ciaopslabs.com/ CIAOPS Brief: https://blog.ciaops.com/tag...
2025-11-16
39 min
CIAOPS - Need to Know podcasts
Episode 354 - Phil Meyer
In Episode 354 of the CIAOPS "Need to Know" podcast, host Robert Crane sits down with Philip Meyer, a seasoned Microsoft veteran, to explore the seismic shifts in the IT landscape driven by artificial intelligence. From reflections on decades of industry evolution to practical advice for SMBs and partners, this episode delivers a rich blend of insights, personal stories, and actionable strategies. Topics include AI's impact on employment, cybersecurity challenges, digital labor, and the future of partner enablement. Resources Explore the tools, communities, and content mentioned in this episode: CIAOPS Need to Know Podcast: https://ciaops.podbean.com/ CIAOPS Blog: https://b...
2025-10-07
1h 09
CIAOPS - Need to Know podcasts
Episode 353 - AI services analysis
In this episode I talk about a recent series of blog posts I wrote about some analysis I did on various AI services available today as well as my thoughts on these. I also cover off the latest news and information in the Microsoft Cloud for you. Listen along. Resources CIAOPS Need to Know podcast - CIAOPS - Need to Know podcasts | CIAOPS X - https://www.twitter.com/directorcia Join my Teams shared channel - Join my Teams Shared Channel – CIAOPS CIAOPS Merch store - CIAOPS Become a CIAOPS Patron - CIAOPS Patron CIAOPS Blog - CIAOP...
2025-09-08
19 min
CIAOPS - Need to Know podcasts
Episode 352 - Agents to the Rescue
In this episode of the CIAOPS "Need to Know" podcast, we dive into the latest updates across Microsoft 365, GitHub Copilot, and SMB-focused strategies for scaling IT services. From new Teams features to deep dives into DLP alerts and co-partnering models for MSPs, this episode is packed with insights for IT professionals and small business tech leaders looking to stay ahead of the curve. I also take a look at building an agent to help you work with frameworks like the ASD Blueprint for Secure Cloud. Resources CIAOPS Need to Know podcast - CIAOPS - Need to K...
2025-08-20
26 min
CIAOPS - Need to Know podcasts
Episode 351 - Learning is a superpower
In Episode 351 of the CIAOPS “Need to Know” podcast, we explore how small MSPs can scale through shared knowledge. From peer collaboration and co-partnering strategies to AI-driven security frameworks and Microsoft 365 innovations, this episode delivers actionable insights for SMB IT professionals looking to grow smarter, not harder. Resources CIAOPS Need to Know podcast - CIAOPS - Need to Know podcasts | CIAOPS X - https://www.twitter.com/directorcia Join my Teams shared channel - Join my Teams Shared Channel – CIAOPS CIAOPS Merch store - CIAOPS Become a CIAOPS Patron - CIAOPS Patron CIAOPS Blog - CIAOPS – Information ab...
2025-08-04
27 min
CIAOPS - Need to Know podcasts
Episode 350 - Power Up
In Episode 350 of the CIAOPS “Need to Know” podcast, along with the latest news from the Microsoft Cloud, we explore how Microsoft Power Pages is revolutionising web development for SMBs. Learn how this low-code platform enables businesses to build secure, scalable portals—without needing full-stack developers. From customer support portals to partner onboarding, discover real-world use cases, a step-by-step guide to building your first portal, and how Managed Service Providers (MSPs) can offer Power Pages as a service. This episode is a must-listen for IT professionals, MSPs, and business leaders driving digital transformation. Resources CIAOPS Need to Kno...
2025-07-21
24 min
CIAOPS - Need to Know podcasts
Episode 349 - MCP is for me
Explore the future of AI integration, Microsoft Cloud updates, and security innovations tailored for the SMB market. In this episode, we dive into the transformative role of AI MCP servers, the latest Microsoft 365 and Teams updates, and practical security and compliance strategies. Whether you're an IT pro, business leader, or tech enthusiast, this episode delivers actionable insights and resources to stay ahead in the Microsoft ecosystem. Resources CIAOPS Need to Know podcast - CIAOPS - Need to Know podcasts | CIAOPS X - https://www.twitter.com/directorcia Join my Teams shared channel - Join my Teams Shared Chan...
2025-07-07
23 min
CIAOPS - Need to Know podcasts
Episode 348 - Email my agent
Welcome to Episode 348 of the CIAOPS Need to Know podcast — your regular dose of insights, updates, and practical guidance on Microsoft technologies, cybersecurity, and the evolving digital workplace with a special focus on what's best for SMB. Resources CIAOPS Need to Know podcast - CIAOPS - Need to Know podcasts | CIAOPS X - https://www.twitter.com/directorcia Join my Teams shared channel - Join my Teams Shared Channel – CIAOPS CIAOPS Merch store - CIAOPS Become a CIAOPS Patron - CIAOPS Patron CIAOPS Blog - CIAOPS – Information about SharePoint, Microsoft 365, Azure, Mobility and Productivity from the Co...
2025-06-22
19 min
CIAOPS - Need to Know podcasts
Episode 347 - Right to Left
In this episode I take a look at some of the latest announcements from Microsoft Build as well as recent changes to the Microsoft 365 home page. As expected Build gave us lots of new and enhanced capabilities coming to services like Copilot Studio and provide a raft of enhanced ways to better use AI across tenant information. There are still plenty of security updates to be across so listen along for all the details. Brought to you by www.ciaopspatron.com Resources @directorcia Join my shared channel CIAOPS merch s...
2025-06-07
32 min
CIAOPS - Need to Know podcasts
Episode 346 - It's better when you add on
In this episode I have a chat about the E5 security add on for Microsoft 365 Business premium and what additions it provides for security. Microsoft Build is also this week so we expect plenty of news and update there. Stay tuned for that but for now listen along get up to date with the Microsoft Cloud. Brought to you by www.ciaopspatron.com Resources @directorcia Join my shared channel CIAOPS merch store Become a CIAOPS Patron CIAOPS Blog CIAOPS Brief CIAOPSLabs
2025-05-19
30 min
CIAOPS - Need to Know podcasts
Episode 345 - It's all about the data
Join me for the latest news an updates from the Microsoft Cloud just on eve of Microsoft Build. Microsoft 365 Copilot Wave 2 is upon u and I provide some thoughts and information on what to expect as well as some thoughts around why data is the important thing to consider with AI rather than which model might currently be better. Listen along and let me know your thoughts. Brought to you by www.ciaopspatron.com Resources @directorcia Join my shared channel CIAOPS merch store Become a CIAOPS Patron
2025-05-05
22 min
CIAOPS - Need to Know podcasts
Episode 344 - SharePoint Agents
Join me to hear about the latest news and update from the Microsoft cloud as well as a deep dive into SharePoint agents. Plenty of AI news is again coming your way in this episode as Copilot spreads its wings and continues to grow across the stack. List in for more details. Brought to you by www.ciaopspatron.com Resources @directorcia Join my shared channel CIAOPS merch store Become a CIAOPS Patron CIAOPS Blog CIAOPS Brief CIAOPSLabs Support CIAOPS
2025-04-21
28 min
CIAOPS - Need to Know podcasts
Episode 343 - AI will eat the world
Celebrate the 50 year anniversary of Microsoft. Like them or not you have to admire what they have been able to achieve and opportunities they have provided my business with their products and services. Unsurprisingly, AI was also part of that celebration with a raft of updates worth noting. Purview is big! If you haven't yet dived in then maybe it's time you did. Lots of things to learn in this episode. Brought to you by www.ciaopspatron.com Resources @directorcia Join my shared channel CIAOPS merch store B...
2025-04-07
32 min
CIAOPS - Need to Know podcasts
Episode 342 - Logs
Join me for this episode with all the latest news and update from Microsoft as well as my take on the importance of logging as a security basic that many overlook. Plenty of security news in this episode especially around the latest exploits of MSHTA.EXE that you should be prepared for. Listen for all the information. Brought to you by www.ciaopspatron.com Resources @directorcia Join my shared channel CIAOPS merch store Become a CIAOPS Patron CIAOPS Blog CIAOPS Brief C...
2025-03-24
23 min
Humble Superstar
Episode 3- Slouching Towards Pride
In this first experimental episode of the pod, I go out and interview the gay denizens of Washington Square Park on the day of Pride 2022. We talk Roe v. Wade, Biden and the dems, CIAops in the press, and Paganism.
2025-03-12
53 min
CIAOPS - Need to Know podcasts
Episode 341 - Why add Azure?
In this episode I provide the benefits that become available once you add and Azure subscription to your Microsoft environment. From pay as you go options with Copilot and SharePoint all the way through adding more security to your environment, Azure contain a range of features that you should consider. I'll also bring you up to date with all the latest news from the Microsoft Cloud, so listen along and enjoy. Brought to you by www.ciaopspatron.com Resources @directorcia Join my shared channel CIAOPS merch store B...
2025-03-09
32 min
SMB Community Podcast
Rayanne Buchianico – Financial Processes that Make All The Difference
I had a great talk with Rayanne Buchianico yesterday. We covered Sell My MSP, QuickBooks, important reports to run for your business, and the next course she's teaching over at Great Little Seminar in October. Here's the video: Audio Listen to the Podcast. Links mentioned in this podcast: Robert Crane's Blog: http://blog.ciaops.com/2016/09/azure-site-recovery-is-cool.html Andy Parkes' Blog: http://andyparkes.co.uk/blog/index.php/2016/09/13/command-prompt-and-the-clipboard/ Rayanne on Robert...
2016-09-22
31 min
SMB Community Podcast
Rayanne Buchianico – Financial Processes that Make All The Difference
I had a great talk with Rayanne Buchianico yesterday. We covered Sell My MSP, QuickBooks, important reports to run for your business, and the next course she's teaching over at Great Little Seminar in October. Here's the video: Audio Listen to the Podcast. Links mentioned in this podcast: Robert Crane's Blog: http://blog.ciaops.com/2016/09/azure-site-recovery-is-cool.html Andy Parkes' Blog: http://andyparkes.co.uk/blog/index.php/2016/09/13/command-prompt-and-the-clipboard/ Rayanne on Robert...
2016-09-22
31 min
SMB Community Podcast
Interview – Dave Seibert from SMB TechFest
I interviewed with Dave Seibert from SMB TechFest about the Fall show. This event is held four times per year in Anaheim, CA. This is always a good event. And this year, I'm pairing it up with my 12th Annual Fall Seminar. More about that on a future podcast. Audio Listen to the Podcast. Links mentioned in this podcast: The Need to Know Podcast (Robert Crane) http://blog.ciaops.com/ How to Manage Your Daily Work...
2016-08-31
30 min
SMB Community Podcast
Interview – Dave Seibert from SMB TechFest
I interviewed with Dave Seibert from SMB TechFest about the Fall show. This event is held four times per year in Anaheim, CA. This is always a good event. And this year, I'm pairing it up with my 12th Annual Fall Seminar. More about that on a future podcast. Audio Listen to the Podcast. Links mentioned in this podcast: The Need to Know Podcast (Robert Crane) http://blog.ciaops.com/ How to Manage Your Daily Workflow (LogicNow...
2016-08-31
30 min
Call That Girl's 365 Show
Lisa talks to Robert Crane SharePoint Expert
Robert's Links http://blog.ciaops.com
2016-08-29
43 min
SMB Community Podcast
SMB Nation Features Business Intelligence, Education, and More Education
The first person I grabbed at SMB Nation was Robert Crane from CIA Ops – CIAOPS.com. Robert presented a great demonstration on using live data to create meaningful information for clients. Robert Crane Microsoft's PowerBI is a business intelligence. Robert showed how to analyze data from a variety of sources. Once you have an Office 365 login, you can add this product and it will be just another app on your portal. In this interview, Robert covers a lot of territory about getting started with data analysis, including some notes about mashing up client da...
2015-10-09
10 min
SMB Community Podcast
SMB Nation Features Business Intelligence, Education, and More Education
The first person I grabbed at SMB Nation was Robert Crane from CIA Ops – CIAOPS.com. Robert presented a great demonstration on using live data to create meaningful information for clients. Robert Crane Microsoft's PowerBI is a business intelligence. Robert showed how to analyze data from a variety of sources. Once you have an Office 365 login, you can add this product and it will be just another app on your portal. In this interview, Robert covers a lot of territory about getting started with data analysis, including some notes about mashing up client da...
2015-10-09
10 min
SMB Community Podcast
Robert Crane: Office 365 + SharePoint in the Cloud is a Great Combo
One of my favorite resources in the SMB community is Robert Crane – Directory of the Computer Information Agency. You can find him at CIAOPS.com. I refer to Robert as a resource because he really is "the man to know" with regard to SharePoint. That includes the SharePoint services shipped with Small Business Server 2003, 2008, 2011, the free version from Microsoft, or the full-price product now available as a hosted environment. SharePoint Operations Guide by Robert Crane Robert maintains a massive resource library he simply calls SharePoint Operations Guide. See more information at SMB Books an...
2012-11-28
23 min
SMB Community Podcast
Robert Crane: Office 365 + SharePoint in the Cloud is a Great Combo
One of my favorite resources in the SMB community is Robert Crane – Directory of the Computer Information Agency. You can find him at CIAOPS.com. I refer to Robert as a resource because he really is "the man to know" with regard to SharePoint. That includes the SharePoint services shipped with Small Business Server 2003, 2008, 2011, the free version from Microsoft, or the full-price product now available as a hosted environment. SharePoint Operations Guide by Robert Crane Robert maintains a massive resource library he simply calls SharePoint Operations Guide. See more information at SMB Books an...
2012-11-28
23 min