Shows
Compassion & Courage: Conversations in HealthcareThe Journey from Patient to Advocate with Trisha Choi, MA, CPXPIn this episode of Compassion & Courage, Marcus Engel speaks with Trisha Choi about her journey from being a patient to a healthcare professional, emphasizing the importance of compassion in patient care. They discuss personal experiences of kindness, innovative self-care practices at conferences, leadership lessons, and the significance of forgiveness and recovery in personal and professional growth.Resources for you: More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Trisha on LinkedIn: https://www.linkedin.com/in...
2025-09-2241 min
The SurgeonMasters PodcastTeam Communication! – Life improvement strategies for the surgeon who wants more … in 10 minutes – Episode 127Send us a textPump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…Jeff welcomes to the podcast, Quality Improvement Executive Leadership Consultant, Margie Nelson, MS, MT, EMT, CPXP.Margie has spent the past 20 years as a hospital quality and safety specialist handling risk, quality improvement, and communication enhancement. Physicians are generally recognized as healers, but when they’re first thrown into a leadership position, physicians are less likely to have experience in leading people (especially other physicians). When taking roles...
2025-06-1108 min
The SurgeonMasters PodcastImproving Communication! – Life improvement strategies for the surgeon who wants more … in 10 minutes – Episode 126Send us a textPump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…Jeff welcomes to the podcast, Quality Improvement Executive Leadership Consultant, Margie Nelson, MS, MT, EMT, CPXP.Margie has spent the past 20 years as a hospital quality and safety specialist handling risk, quality improvement, and communication enhancement. Margie has recognized that quality of care is directly related to how well a patient understands what the physician is telling them. Many physicians don’t always have time to develop the r...
2025-05-2909 min
Healthcare Plus Podcast111_Rethinking Patient Experience: Barriers, Mindset Shifts, and Solutions That Get ResultsIn this episode of the Healthcare Plus Podcast, Quint Studer welcomes Regina Shupe, DNP, RN, and Jennifer Carron Passon, MSOM, CPXP, for a conversation focused on patient experience. Quint, Regina, and Jennifer explore the “patient experience” concept, which has evolved tremendously over the past few decades. Now it encompasses the sum of all interactions from the initial touchpoint when a patient even considers selecting a healthcare organization until the time that they are back home caring for themselves and maintaining a healthy lifestyle. (It’s interesting to hear Quint, who has been described as putting patient experience “on the ma...
2025-03-1748 min
The Melanin Initiative's PodcastLoneliness in Nursing: How to Build Stronger Connections & NetworksLoneliness is a silent epidemic affecting people from all walks of life—including healthcare professionals. In this powerful episode of The Melanin Initiative Podcast, we welcome back Dr. Farah Laurent, DNP, RN, NEA-BC, NPD-BC, CPXP, CEN—a 6-time board-certified nurse leader, career coach, and entrepreneur—to discuss the impact of loneliness and the role emotional intelligence plays in building meaningful connections. Inspired by Oprah’s recent conversation on loneliness, we explore practical strategies to combat isolation, grow professional networks, and thrive in community.Dr. Laurent shares actionable steps to strengthen your networking skills, build relationships that matter, and crea...
2025-02-0247 minThe Melanin Initiative's PodcastSepsis: The Urgent Call for Healthcare AwarenessWelcome to the Melanin Initiative!In this episode, we delve into the inspiring journey of our guest, Dr. Farah Laurent, DNP, RN, NEA-BC, NPD-BC, CPXP, CEN, who immigrated to Canada at the age of 9. Despite facing language barriers and bullying, she persevered and became the first in her family to earn a bachelor's, master's, and soon-to-be Doctorate in Nursing Practice. She is a true testament to resilience and determination, holding a Master's degree in nursing education and 6 Board certifications.Her extensive nursing career spans both Canada and the US, including roles as an...
2024-07-0748 min
Experience ActionCX Pulse Check - April/May 2024Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape. In this CX Pulse Check, Jeannie Walters asked CX leaders at CXPA CX Leaders Advance and Qualtrics X4: The Experience Management Summit what we should have our finger on the pulse of when it comes to customer experience today. We're peeling back the layers of integrated strategies and customer-first culture, offering you unique perspectives that could very well shape your next move in the world of customer experience.Suraj 'SUV' Venkitachalam from Cisco emphasizes the untapped potential...
2024-05-0707 minCompassion & Courage: Conversations in HealthcareThe Importance of Patient Experience - Nicole Cable, CPXP, MHS, LSSBBPatient Experience Week provides an opportunity to celebrate those who have made a positive impact on patient experience, in this episode, we shine a spotlight on Nicole Cable.Fanatical about process improvement, Nicole delves into her own experiences as a patient and the importance of finding a trusted care provider, even if that requires driving three counties over! She also shares what she thinks is going to be revolutionary in the patient experience movement.Key Moments:00:00 – Introductions01:05 – Nicole Cable introduces herself and shares her passions and a promise she made...
2024-04-2938 min
Healthcare Experience MattersSelf-Compassion and Empathy’s Vital Role in Building Healthcare LeadersToday’s podcast is a 'Best of' episode of Healthcare Experience Matters, where we explore some of the most impactful conversations that have taken place on our show related to self-compassion and empathy’s role in building future healthcare leaders.
We’re highlighting three influential interviews that have taken place on our podcast in this 'best of' compilation, including:
What Compassionate Healthcare Leadership Needs to Look Like with Mark Rulle, EdD
Exploring the Burden of Empathetic Distress in Healthcare with Kathleen Lynam, RN, MPA
Tackling Compassion Fatigue in Healthcare with Katie Owens, MHA, CPXP
By celebr...
2024-04-2513 minHealthcare Experience MattersBuilding a Workplace Culture of Belonging in HealthcareIn this week’s impactful episode of the Healthcare Experience Matters Podcast, we delve into the core aspects of fostering a culture of belonging. Belonging should be an unwavering cultural value, as we firmly believe it leads to a more engaged healthcare workforce, instilling a deeper sense of purpose for all involved.
Ultimately, building a culture of belonging entails creating an environment where team members and staff eagerly contribute, and where we would confidently entrust the care of our loved ones.
Joining us for this insightful interview is Jim Kinsey, FPCC, PLCC, CDP, alongside Healthcare Ex...
2024-04-1832 min
Connecting the DotsImproving all domains of outcomes using the Pulse Program with Korby MillerKorby Miller, MS, CPXPVice President of Experience, Safety and Quality OperationsPrisma HealthKorby Miller, MS I/O Psy, CPXP, CPHQ, CPPS, is a health care executive with nearly a decade of progressive leadership at some of the largest health systems in the nation. Korby serves as the Vice President of Experience, Safety and Quality Operations at Prisma Health – the largest health system in South Carolina, serving 1.5 million distinct patients with 18 acute and specialty hospitals and one of the nation’s largest medical groups.
2024-04-0431 minHealthcare Experience MattersPutting into Practice DEI Training in HealthcareIn the latest episode of the Healthcare Experience Matters Podcast, we look into the benefits of investing time into DEI education and training in today’s healthcare environment.
Joining us for today’s chat is Brian Bustoz, MBA, CPXP, the Director of Patient Experience Service Excellence at Dignity Health Arizona, Central, and West Valley Market.
Brian joins us to help shed light on the crucial intersection between health equity, patient care, and professional development.
Brian attended the Healthcare Experience Foundation’s October 2023 DEI Foundations Certificate program, which consisted of two half-day virtual cohort sessio...
2024-03-2106 min
This Clinical Life | Presented by Practicing ExcellenceElevating the Human Experience Through Skill Building in Healthcare with Jason Wolf, PhD, CPXP, President and CEO of The Beryl InstituteGiven the challenges facing healthcare, is it possible to enhance the human experience for both patients and providers while also addressing margin pressures and mitigating care team member burnout?In this episode of This Clinical Life, our host, Stephen Beeson, MD, sat down with Jason Wolf, PhD, CPXP, President and CEO of The Beryl Institute, to discuss the current state of healthcare and explore strategies to improve the human experience as we shape the future of the industry.Practicing Excellence is a human development company. We help c...
2024-03-2052 min
Patient No Longer (NRC Health)How caring for consumers builds relational healthcare systemsIn this episode of Patient Not Longer, Jason A. Wolf., PhD., CPXP, President and CEO of The Beryl Institute, Founder and President of the Patient Experience Institute, and Founding Editor of the Patient Experience Journal joins host Ryan Donohue. Wolf emphasizes the importance of adopting an appreciative approach to healthcare, building on strengths, and recognizing that the essence of healthcare is not just about health but also the actual delivery of care.
2024-02-1324 minPatient No Longer (NRC Health)Building better health outcomes by designIn this episode of Patient No Longer, Korby Miller, MS I/O Psy, CPXP, CPHQ, Vice President of Experience, Safety, and Quality Operations at Prisma Health discusses the value of creating a learning and improvement organization that builds solid systems to improve culture. Tune in to hear why Miller says "system work is culture work." And how changing and optimizing systems can lead to a culture where individuals feel empowered to contribute and speak up.
2024-02-0627 min
NICU Today: A podcast by Today is a Good DayDwight McBee | How to advocate for yourself and your baby in the hospitalAdvocating for yourself and your baby can be challenging in the hospital. Feeling intimidated by the medical terminology and the equipment is understandable. The large team of doctors and nurses caring for your baby can be overwhelming. Today we will discuss best practices for you to speak up and be a part of the care team for your baby. We will also hear about our guest’s personal journey as a caregiver.Today ‘s guest is Dwight McBee, Senior Vice President, Chief Experience Officer and Internal Health Equity Officer at Jefferson Health. In this role, Dwight has resp...
2024-01-1840 minCompassion & Courage: Conversations in HealthcareMaking a Ruckus in Healthcare with Denise Wiseman, PhD, MBA, CPXPIn this episode of Compassion & Courage, Marcus interviews Denise Wiseman, PhD, MBA, CPXP, who explains her transition into patient experience through inspiration from Quint Studer's book ‘Hardwiring Excellence’ and her own negative experience as a patient. Denise also shares what it means to make a ruckus in healthcare and how working in the field of patient experience for over a decade presented gaps in patient experience progression.With 25 years of experience in the healthcare industry, listen to find out how the COVID-19 pandemic allowed Denise to redefine her career, the importance of network weaving, and discover how to d...
2024-01-1532 min
Scrub InCommunication is ListeningSend us a text“The art of communication is the language of leadership.” – James HumesJoin us we talk with Dominic Kayatta, M.S., CPXP, CPC, and Senior Director, Patient Experience at Bayhealth. Dominic shares his story and tips on how to communicate well as an individual and leader. His expertise and easily accessible tools can help you make small changes in your communication today. Don't miss this episode!
2023-12-1928 minHealthcare Experience MattersEnhancing Patient Experiences through Self-Reflection on Language and DemeanorWhen we look towards enhancing the patient’s experience, it's not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor.
In this week's edition of the Healthcare Experience Matters Podcast, our host, Casey Callanan, interviews Michelle Brady, MSHAL, BSN, RN, CPXP, the Chief Experience Officer & Director of Relationship-Based Care at MyMichigan Health.
Joining them is Katie Owens, President of the Healthcare Experience Foundation (HXF).
Learn More: https://healthcareexperience.org/words-matter
2023-12-1417 min
The SHEA PodcastPeri-operative CareThis is Ep. 2 of SHEA's three-part series, Updates from the SHEA SSI Compendium. This episode focuses on a few of the core infection control interventions that take place during the perioperative process that are found in the SHEA SSI Compendium of Strategies update. In addition, speakers will discuss the importance of maintaining normothermia, utilizing an SSI Prevention checklist, and building a cross-functional team to address this complex challenge across health systems.
Speakers:
Dale Bratzler, DO, MPH
Ruth Carrico, PhD, DNP, APRN, FNP-C, CIC, FSHEA, FNAP, FAAN
Moderator:
Hudson Garrett, PhD, MSN, MPH, MBA, FNP-BC, IP-BC, PLNC, CFER, AS-BC, VA-BC, BC-MSLcert™, HA...
2023-12-1322 min
The Success NP: Clinical Pearls for Nurse PractitionersDNP Ep. 94: Building Your Own Nursing Career Brand with Farah Laurent, MSN RN, NEA-BC NPD-BC, CPXP, TCRN, CPEN, CENFarah Laurent MSN RN, NEA-BC, NPD-BC, CPXP, TCRN, CPEN, CEN, is a Nurse Career Coach and founder of International Nurse Coach LLC. She is a 6x board-certified RN, 3 out of 6 are Emergency Board Certifications! She has over 20 years of nursing experience in Emergency Medicine. She obtained her Master's Degree in Education and is currently completing her last year as a Doctoral student.
A nursepreneur, speaker, author and mom of 2!
NEA-BC-Nurse Executive Advanced Board Certification
NPD-BC-Nursing Professional Development Board Certification
CPXP-Certified Patient Experience Professional
TCRN-Trauma Certified RN
CPEN-Certified Pediatric Emergency Nurse
CEN-Certified E...
2023-11-1238 minHealthcare Experience MattersWhat Patient Experience Data Has Revealed Since the Pandemic StartedJan Gnida CPXP and Katie Owens, MHA, CPXP, join us on the Healthcare Experience Matters Podcast this week as we examine the interesting shifts in data within patient experience trends since the start of the pandemic.
Jan is the Senior Vice President of Research Operations for PRC, and this is her first time joining our podcast. Katie is a familiar voice to our podcast listeners and joins us once again for today’s discussion. She currently serves as President of the Healthcare Experience Foundation (HXF).
Jan and Katie’s extensive experience and firsthand knowledge of the...
2023-11-0220 min
eLABorate TopicsEpisode 41: The Anatomy of Fear: Understanding its Impact on Healthcare Professionals (featuring besting selling author, Mindy Spigel, RN, MSN, CPXP)
Tune in for Part #2 of Stephanie Whitehead's interview with Mindy Spigel, the author of the best-selling book There’s a Snake on My Head! Strategies for Alleviating Fear and Anxiety in Healthcare for Patients, Families, AND Healthcare Teams. Listen to Part #1 of their interview here: eLABorate Topics | Episode 39: "There's a Snake on My Head!" (featuring best-selling author, Mindy Spigel, RN, MSN, CPXP) (transistor.fm) In this episode, Stephanie and Mindy discuss the fears of healthcare professionals and how they can impact patient care. Tune in as Mindy offers practical tips to healthcare leaders on how to...
2023-11-0131 minHealthcare Experience MattersWhat I Learned Mystery Shopping the Patient ExperienceIn this week’s episode of the Healthcare Experience Matters Podcast, we are joined by Barbara Khozam, a Certified Patient Experience Professional (CPXP), and “professional patient.”
Barbara shares insights into her deep involvement in healthcare through mystery shopping the patient experience. As a professional patient, Barbara delves into the world of mystery shopping, helping healthcare organizations view the patient's perspective to enhance their services.
During today's interview with Barbara, we hope that listeners will gain practical advice based on her years of 'shopping the patient’ experience.
Learn More: https://healthcareexperience.org/mystery-shopping
2023-10-2613 min
eLABorate TopicsEpisode 39: "There's a Snake on My Head!" (featuring best-selling author, Mindy Spigel, RN, MSN, CPXP)
When it comes to healthcare, fear, and anxiety can be major obstacles to providing optimal care. Patients can feel overwhelmed by the decisions they need to make, and the intense emotions they experience can make understanding the information they receive difficult. This is where effective communication comes in. By engaging in meaningful conversations, healthcare professionals can help alleviate some of this fear and anxiety and create a more positive healthcare experience. This is the topic that Stephanie Whitehead discusses with author, speaker, and facilitator, Mindy Spigel, RN, MSN, CPXP in this episode. Mindy is the author of th...
2023-10-1027 minCompassion & Courage: Conversations in HealthcareRichard Corder and The Patient ExperienceThe patient experience is of utmost importance across healthcare, and sometimes looking to other industries can provide a new solution to an old challenge. Today’s guest Richard Corder is at the forefront of everything occurring in the world of patient experience.We discuss what healthcare organizations can do to help create cultures and environments where employees thrive, and patients heal and how compassionate interaction can inspire change and reinvent healthcare organizations.Richard shares what he thinks healthcare organizations should consider in order to help create better environments, how high reliability is compassion, especially in a healthcare se...
2023-09-2534 min
NPD ForecastCross-Post: Celebrating NPD Week With Marcus Engel, MS, CPXP, CSPOn this podcast, Naomi Fox, MSN, RN, NPD-BC, CCRN and Stephanie Zidek, MSN, RN explain their roles as NPDs to 2023 ANPD Aspire Convention keynote speaker Marcus Engel, MS, CPXP, CSP. Join in on the conversation as they speak about moments where they witnessed compassion and discuss Engel's work and guidance on how NPD practitioners can incorporate narrative principles into daily life. Plus, learn about Engel's narrative nursing giveaway. This episode was originally shared on Engel's podcast Compassion & Courage, and has been reposted with permission.
2023-09-1435 min
Every Moment is a ChoiceCulturally Competent Care: Patient Experience in Asia with Joyce NazarioIn this episode, I have the pleasure of hosting Joyce Nazario, a pioneer in Patient Experience (PX) in Asia, particularly in the Philippines. Joyce is the first person in Asia to earn the prestigious Certified Patient Experience Professional (CPXP) accreditation, and she is currently Patient Experience Excellence Head at Metro Pacific Hospital Holdings, the largest private hospital network in the Philippines.Joyce's unique perspective is a result of her deep understanding of the cultural context within which healthcare operates. Her expertise extends beyond theory, as she is a sought-after speaker with insight into the intersection of cultural...
2023-08-2355 minHealthcare Experience MattersHighly Reliable Patient Communication Starts with CARES™This week on our podcast, we welcome Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, and Katie Owens, MHA, CPXP, to provide us with an overview of the CARES™ model for highly reliable patient communication.
CARES™ is a set of macro competencies developed by our Healthcare Experience Foundation (HXF) team based on nearly 15 years of studying and coaching patient communication interactions with thousands of leaders, staff, physicians, and providers blended with constantly emerging research at the intersection of patient experience and quality.
This recording is a recent live learning event webinar that has been conde...
2023-07-2021 min
PracticeCareBarbara Khozam on Asking Patients For ReviewsBarbara Khozam is known around the world for her impactful, high-energy delivery, outrageous wit, and ability to connect with her audience.Barbara has spoken more than 1,700 times to more than 75,000 people in 12 countries about customer service, leadership, motivation, and communication.In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for “outstanding platform professional speaking.” Only 81 have earned the award in 145 countries. In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals.Also...
2023-06-2036 min
Fearless Freedom with Dr. GPriorities, Choices, and Values - Being a Good Leader: Terre ShortTerre Short is a highly accomplished human potential developer who is dedicated to helping individuals and teams achieve their full potential in leadership. She has a wealth of experience and expertise in leadership development, coaching, and mindfulness, which she uses to inspire and guide leaders around the world. Terre's approach to leadership development is grounded in her belief that true authenticity is the key to overcoming business challenges. She encourages leaders to tap into their inner wisdom and to cultivate curiosity, deep listening, and compassion in order to become more effective leaders. Terre's qualifications are impressive, including an MBA, PCC...
2023-03-1236 min
Compassionate Accountability PodcastI'm Here: Compassion in Patient Care with Marcus EngelDr. Nathan Regier, your host, is joined by Marcus Engel in today’s episode. Marcus M.S., CPXP, CSP, is a Certified Speaking Professional and author whose messages provide insight and strategies for excellent patient care. His keynote presentation, The Other End of the Stethoscope, has been witnessed by tens of thousands of healthcare professionals. His books are used in scores of nursing and allied health programs to teach the basic foundations of caregiving. Marcus shares in this episode how compassion helped to transform pointless agonizing pain and suffering into an amazing journey of recovery an...
2023-03-0138 min
Medicare Stars PodcastBoosting Member Experience (CAHPS)In this session, we discussed the importance of CAHPS to Medicare Stars, and Valerie provided ways to improve CAHPS results through a partnership between healthplans and providers/healthcare organizations. She explained why setting the right expectations with members is key to member experience and provided examples of how to manage expectations. Listen to hear more.
Guest: Valerie Choniuk, MPA-HCA, CPXP
Listen in to The Medicare Stars Best Practice Podcast for discussion, insights and perspectives from subject-matter expects knowledgeable names in the managed care industry. Tune in and subscribe for future episodes.
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2023-02-1026 min
Unstoppable OvercomersUnstoppable Overcomers EP# 93 Drew Deraney talking about men's vulnerability.Often life takes you places you never expect – or want - to go. Life has certainly taken me to unchartered territory where, after contemplating caving in, I've chosen to crush it instead.
Everybody goes through adversity, and each handles it differently. Men, for the most part, don't ask for help. We choose to be robust under adversity and ignore our emotions. Suppressing emotions and not getting proper support is unhealthy.
Did you know that over 50% of our belief system is formed by age seven from who we are with and our environment? Additionally, 90% of our bel...
2023-01-201h 12
Focus On Customer ExperienceWhy Words Matter with Terre Short | Focus On Customer ExperienceWhy Words Matter with Terre Short
Terre Short is a human potential developer and has been a coach in some capacity her entire career. She has more than 30 years of leadership experience, a Masters in Business Administration/Healthcare Management, her Professional Coach Certification (PCC), and is a Certified Patient Experience Professional (CPXP). Through coaching, speaking, and facilitating she has inspired countless staff, senior leaders, physicians and middle managers to connect to their why, and to harness the power of empathy and personal relationships. She excels in assessing complex situations/challenges and helping others break...
2023-01-1737 min
To Care is HumanForgive yourself for being human - A story of bipolar disorderTrisha Choi, MA, CPXP, was diagnosed with bipolar disorder at 19 and, as a result, endured many hospital stays. After a negative experience with a nurse during one particular stay, she decided to pivot her career to healthcare. Listen as she discusses her healthcare experience with a mental health diagnosis and the importance of being able to ask for - and accept - help.
2022-11-2832 min
TODAY is a Good Day PodcastS04 E05 - Dwight McBee - How to Advocate for Yourself and Your Baby in the HospitalAdvocating for yourself and your baby can be challenging in the hospital. Feeling intimidated by the medical terminology and the equipment is understandable. The large team of doctors and nurses caring for your baby can be overwhelming. Today we will discuss best practices for you to speak up and be a part of the care team for your baby. We will also hear about our guest’s personal journey as a caregiver. Today ‘s guest is Dwight McBee, Senior Vice President, Chief Experience Officer and Internal Health Equity Officer at Jefferson Health. In this role, Dwigh...
2022-11-2140 min
CollaborationRAA Broader LensPatient Experience Leader and author of "Better Than I Found It", Katherine Kalthoff (CPXP), joins hosts Marcelene Forbus (RT, RPA) and Reece Burgoon (RT, RRA) to shares with us her inspiration throughout her career and in life. During this episode we really get to learn what the "Patient Experience" role is all about and how beneficial this role it is to enhancing satisfaction and safety!
Ms. Kalthoff is open and shares how she leads others to better understanding what is is our patients need from those who are providing care to them. She is equally as open whe...
2022-11-1541 minHealthcare Experience MattersHow to Fix Incivility in the Workplace with Jeff RobbinsTackling some of the toughest topics in healthcare is what this podcast is all about and for many folks out there, few things are as seemingly difficult as battling incivility. We are grateful for the return of Jeff Robbins, MBA, CPXP, to our Healthcare Experience Matters Podcast this week as we discuss fighting incivility in the workplace.
Jeff is the Director of Coaching here at the Healthcare Experience Foundation. He encompasses a deep passion for fighting incivility in the workplace. As he talks about in-depth on today’s recording, it was his own experience dealing with incivility th...
2022-11-1015 min
Highway to Well with Derek BellAmerican Nurses Foundation Gratitude Podcast - Getting Creative with the ToolkitAmerican Nurses Foundation Gratitude Podcast - Getting Creative with the Toolkit with Beth Miller, MAOM-L, BSN, RN, CPXPWelcome to a special series on Gratitude brought to you by the American Nurses Foundation through the generous support of the Center for Disaster Philanthropy’s Disaster Recovery Fund. In this special series we will explore how developing gratitude practices can significantly improve your health and well-being, while also improving your work, safety, relationships, self-care, growth, and joy. The American Nurses Foundation has undertaken this work as part of its Well-Being Initiative, which supports nurses’ ment...
2022-10-0400 min
PracticeCareBarbara Khozam on Building a Great Patient ExperienceBarbara Khozam is known around the world for her impactful, high-energy delivery, outrageous wit, and ability to connect with her audience. Barbara has spoken more than 1,700 times to more than 75,000 people in 12 countries about customer service, leadership, motivation, and communication. In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their eliteAccredited Speakerdesignation for “outstanding platform professional speaking.” Only 81 have earned the award in 145 countries.In 2019 Barbara was chosen as theTop Customer Service Consultant of the Yearby the International Association of Top Professionals.
2022-09-2028 minCompassion & Courage: Conversations in HealthcareJason Wolf - Why Patient Experience Is Based in CompassionFor this super special one-year anniversary episode, Marcus sits down with Jason Wolf, Ph.D., CPXP to talk compassion, patient experience and how the two cross and mingle. Jason shares a fundamental experience in his early life that guided his work in Patient Experience and the two discuss what CPXP stands for and what CPXPs actually do. For this special episode, Marcus shares the wisdom and insight of Jason Wolf’s thought leadership in the realms of Patient Experience and how PX differs from just being kind. If you’ve ever complained about the state of healthcare in America, list...
2022-09-1931 minHealthcare Plus Podcast58_Relieving Fear and Anxiety in Patients and Employees with Mindy G. Spigel, RN, MSN, CPXPAnyone who works in healthcare knows patients struggle with anxiety and worry and fear. Yet it’s easy to get so caught up in our day-to-day work, with all its stress and chaos, that we can lose sight of this truth—as well as the fact that employees, too, can be fearful. In this episode, Mindy G. Spigel, RN, MSN, CPXP—author of the new book There’s a Snake on My Head! Strategies for Alleviating Fear and Anxiety in Healthcare for Patients, Families AND Healthcare Teams—explores this critical subject. Mindy says when we talk to a patient...
2022-09-1331 min
Ordinary To BadassWhy Words MatterIn this episode of the podcast, you'll hear from Terre Short.
You'll discover:
-How to respond to your personal podcast.
-How to stop feeling like you are not enough or like an imposter.
-The importance of recognizing your values and strengths.
Terre Short is a human potential developer and has been a coach in some capacity her entire career. She has more than 30 years of leadership experience, a Master's in Business Administration/Healthcare Management, her Professional Coach Certification (PCC), and is a Certified Patient Experience Professional (CPXP). Through coaching, speaking, and facilitating she has inspired countless staff, senior leaders, physicians...
2022-06-1339 min
Shelor Select#99 - Terre ShortTerre Short is a human potential developer and has been a coach in some capacity her entire career. She has more than 30 years of leadership experience, a Masters in Business Administration/Healthcare Management, her Professional Coach Certification (PCC), and is a Certified Patient Experience Professional (CPXP). Terre is the author of The Words We Choose: Your Guide to How and Why Words Matter, which was awarded 2020 American BookFest Finalist.Support this podcast at — https://redcircle.com/shelor-select/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
2022-06-091h 00
Becker’s Healthcare Virtual Events presents Standing Room OnlyCulture Affects the Patient Experience: What Top-Rated Hospitals Do the BestBecker's Annual Hospital Review Meeting • Pam Guler, MHA, FACHE, CPXP, Vice President and Chief Experience Officer, Consumer Experience, AdventHealth• Jeffrey L. Cohen, MD, FACS, FASCRS, CPE, Executive Vice President and Chief Clinical Operating Officer, Hartford HealthCare • Casey Williams, Senior Vice President, Engagement, RevSpring• Brett Antczak, MHA CMPE, Chief Executive Officer, St. Vincent General Hospital District• Moderated by Ayla Ellison, Editor-in-Chief, Becker's Hospital Review
2022-05-1310 minHealthcare Plus Podcast50_Words Matter with Terre Short and Dennis SnowWords MatterDuring busy, stressful times, it’s easy to get transactional in our communication with employees, co-workers and our patients. However, hard times really require a different kind of communication, one that’s more relationship driven. It’s vital that we look inward to ensure that our words are aligned with our intentions and values, that we engage employees in ways that make them feel like partners, and that we connect with others in ways that generate meaningful answers.In this podcast, Quint explores the subjects and more with human potential developer Terre...
2022-05-0332 min
Threads of EnlightenmentMy interview with Terre ShortI interviewed Terre Short. Terre is a human potential developer and has been a coach in some capacity her entire career. She has more than 30 years of leadership experience, a master's in Business Administration/Healthcare Management, her Professional Coach Certification (PCC), and is a Certified Patient Experience Professional (CPXP). Through coaching, speaking, and facilitating she has inspired countless staff, senior leaders, physicians, and middle managers to connect to their why, and to harness the power of empathy and personal relationships. She excels in assessing complex situations/challenges and helping others break them down with clarity into actionable steps. Terre...
2022-04-2445 min
Breaking Point: Voices from the Front Lines of the PandemicCautiously OptimisticDirector of patient experience and pastor, Corey L. Kennard, MACM, CPXP, has supported many people through the emotional, spiritual, and physical devastation over the past two years. Listen as he shares his story, and how he plans to help the community move forward. This episode is hosted by Andrew Esch, MD, MBA. The views and opinions expressed on this podcast do not necessarily reflect the official policy or position of CAPC.
2022-03-2125 min
Breaking Point: Voices from the Front Lines of the PandemicCautiously OptimisticDirector of patient experience and pastor, Corey L. Kennard, MACM, CPXP, has supported many people through the emotional, spiritual, and physical devastation over the past two years. Listen as he shares his story, and how he plans to help the community move forward.This episode is hosted by Andrew Esch, MD, MBA. The views and opinions expressed on this podcast do not necessarily reflect the official policy or position of CAPC.
2022-03-2125 min
NAHAM Connections Podcast13 – Patient CommentsABOUT THE EPISODE
Thank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Susan Milligan, CHAM, CRCR, and Tom Tull, FACHE, CPXP, walk through real-life examples of patient comments, both the good and the not-so-good, and share strategies for providing an optimal patient experience. Also, Milligan and Tull discuss why it’s so important for Patient Access leaders to have a patient experience network at their fingertips. Don’t miss this engaging conversation from these two industry leaders.
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Podcast theme, "Pride in Each Other”
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LINKS
*Episode*
https://www.naham.org/pa...
2022-02-2142 min
The Patient Experience PodcastPatient Experience Podcast, Season 2, Episode 4: Interview with communications expert Corey Fernandez of HumanergyYou are in for a treat! I sit down with life-long friend Corey Fernandez -- an executive coach and communications expert from Humanergy. Corey has truly turned a personal passion and incredible skill into a profession. He has a gift for connecting, listening, and for making everyone he interacts with feel special. We trace his journey from his time at the University of Michigan to working with the Texas Exes, to working with Fortune 500 companies with Root, Inc. and finally his time in his current role with Humanergy. I have been looking forward to getting an interview with Corey done since...
2021-12-2154 minHealthcare Experience MattersSafer Transitions: Closing Discharge Gaps with CARES™ ConnectWe know that a poor discharge experience for patients can have a negative impact on otherwise excellent patient care.
Discharge communication can commonly fall flat, but CARES™ provides a framework of key communication skills and behaviors for delivering excellent patient experiences, every time. This is the power of the CARES™.
To learn more about this framework, we are excited to share today’s Healthcare Experience Matters podcast episode featuring a recent webinar from PRC and the Healthcare Experience Foundation (HXF), called, “Safer Transitions: Closing Discharge Gaps with CARES™ Connect.”
This webinar has been edited and con...
2021-11-1141 min
Entrepreneur RxRX17: Entrepreneur Rx Interview with Dr. Teresa Malcolm, MD, FACOG, MBA, CPE, CPXP, ACC, Founder of Master Physician LeadersFor Episode 17 of Entrepreneur Rx, I had the privilege of hosting Terri Malcolm, a certified physician executive and founder of Master Physician Leaders. Master Physician Leaders is a coaching firm for physicians and faculty leaders willing to grow and achieve higher levels.
We talk about physician leadership and entrepreneurship, focusing on Terri’s journey, what physicians are struggling with, her passion for helping them become better leaders, and the importance of setting priorities.
2021-11-1031 min
Stimulus - Learn Tools to Crush It in Your Medical CareerWhy Focusing on Patient Experience and Not Satisfaction Is the Right MovePatient satisfaction and the patient experience are vastly different different things. In this pod we discuss: how experience is influenced by every conceivable touchpoint, and perception, how making a purposeful choice to care helps ensure that our patients have a positive experience, efficiently handling the situation when a patient has extra questions, the best way to acknowledge a patient’s long wait, and de-escalating the unhappy patient.Guest Bio: Justin Bright MD, CPXP is an attending physician and the Assistant Medical Director for Patient Experience in the Department of Emergency Medicine at Henry Ford Hospital in Detroit. He...
2021-11-0144 min
Knowledge on the GoSocial Determinants of HealthSocial determinants of health is a problem that affects all American communities. Every hospital needs to assess their community’s social needs, some do it better than others. This podcast highlights one organization with a unique approach on how to identify individuals with social needs and address those needs.
Guest speakers:
Kathryn Bazylewicz
Vice President, Marketing and Population Health
Cottage Health
Monica Ray
Population Health Strategic Development Manager
Cottage Health
Host:
Kellie Goodson, MS, CPXP
P...
2021-08-0211 minHealthcare Plus Podcast30_Healing Burnout and Improving Patient Experience with Dr. Swati MehtaCalling all healthcare workers, leaders, and providers looking to reinvest in themselves and replenish their emotional bank accounts! Dr. Swati Mehta, adult hospitalist at Commonspirit Sequioa Hospital, California and Executive Director of Quality & Patient Experience at Vituity, a physician-owned and led partnership in acute care innovation that is committed to transforming healthcare for the benefit for all, is on The Busy Leader’s Podcast this week. Dr. Mehta share her tools and best practices for improving patient care and physician burnout. Dr. Mehta started her journey in healthcare leadership about 10 years ago when she was a hospitalist and...
2021-07-2727 min
The Patient Experience PodcastPatient Experience Podcast, Season 2, Episode 3: Interview with Joe KrisniskiThanks for tuning in! In this episode we welcome the first nursing perspective to the podcast. Joe and I chat about his path to nursing, de-escalation techniques, his optimism, and the importance of giving everyone a fair shake. And it is so important to listen all the way to the end -- that's where you will learn about something awesome -- the helper's high! I can't wait to hear what you think of the interview.
2021-06-2438 minHealthcare Plus Podcast23_Healthcare’s Hottest Trends in 2021 (Based on The Beryl Institute Research) with Jason WolfThis week Quint talks with Jason Wolf, PhD, CPXP, from The Beryl Institute, an organization committed to elevating the human experience in healthcare through research and the sharing of best practices. They focus on patients and families, as well as those who work in healthcare and the communities they serve. In this episode, Jason shares with Quint the latest research from the Institute around understanding the human experience in healthcare. He reveals which ideas gained strength during the pandemic, as well as upcoming trends, including the growing acknowledgment of patients as consumers, a bigger spotlight on the h...
2021-04-2035 min
Swift Healthcare11. Health Equity, Patient Engagement & You w/ Kellie Goodson, MS, CPXPIn this episode, we discuss what health equity is all about, what we can do to advance patient and family engagement, and how these issues matter to us all when it gets right down to it.
Our guest is Kellie Goodson, MS, CPXP, a thought leader in the areas of person, or patient and family engagement (PFE) and equity in health care quality and safety improvement. She has led a multi-year analysis of hospitals leveraging and deploying PFE in quality and safety improvement that demonstrated a correlation between high levels of PFE and improvements in patient outcomes...
2021-03-1631 minThe Patient Experience PodcastPatient Experience Podcast, Season 2, Episode 2: Interview with Dr. Joneigh KhaldunA quick but powerful interview with friend and colleague Dr. Joneigh Khaldun. When she's not pulling shifts in the Henry Ford ER, she's wearing her other hat as Chief Medical Executive for the Great State of Michigan and newly appointed to the Biden Administration's Covid-19 Health Equity Task Force. So...kind of a big deal. We talk about the differences in communicating when your patient is an individual vs. when your patient is the entire state constituency. We discuss her own personal communication techniques and best practices. We delve into social inequities and implicit bias. And finally, we discuss her journe...
2021-03-0521 min
Swift Healthcare4. Crucial Conversations in Healthcare w/ Grace Marin RNGrace Marin RN, MSN, MBA, CPXP is a NICU nurse who has held progressive leadership roles and believes that the Patient Experience cannot improve unless those closest to the bedside feel valued, acknowledged, and appreciated for the work they do every day. Grace is a nurse and coach who cares deeply about the humans who care for other humans. In this episode, we discuss some of the key elements in crucial conversations and what it takes to be an effective healthcare provider, leader, and communicator.
Links for Grace Marin RN, MSN, MBA, CPXP:
h...
2021-02-2416 min
Caring GreatlyCOVID-19 and Humanity in the Emergency Department - Justin Bright, MD, CPXPIn this episode, Dr. Bright and I talk about the emotional journey that frontline care team members have experienced as they went from fear and uncertainty to reckoning with injustice, through a brief respite in the summer to a rising national caseload through the fall and the holidays. We look at the ways that team members have supported one another individually and across organizations, and we look ahead to a future built on safety and trust that cares for team members and patients alike as whole humans.
2021-02-1228 minThe Patient Experience PodcastPatient Experience Podcast, Season 2:1 Interview with Peer Recovery Coach Stan "The Man" WillisThis is a "must listen" episode. In the intro I lay out my vision for season 2 of the podcast. Then we get into an incredible interview with our Peer Recovery Coach Stan Willis. We discuss the journey to Henry Ford and what his secret sauce is for the positive energy that just pours out of him. He gives his inside secrets on how to connect with others, and discusses the impact we can have on patients struggling with drug dependence. It's fantastic. And I am being completely objective.
2021-02-0138 min
SoundPracticePutting Inclusive Leadership into PracticeHow can physician leaders be more inclusive? How can they make sure all voices are heard? We talk with Teresa Malcolm, MD, FACOG, MBA, CPE, CPXP, physician development coach and American Association for Physician Leadership (AAPL) board member, about what inclusive leadership means, how it relates to diversity and equity, and how physicians can integrate inclusivity into their teams and organizations. Dr. Malcolm shares her insights for developing self-awareness about individual beliefs and strengths and having effective conversations with coworkers. Tune in to hear Dr. Malcolm’s formula for sharing feedback, while ensuring respect and trust.
The Physician Leadership Journal (PLJ...
2021-01-1434 minThe Patient Experience PodcastPatient Experience Podcast, Season 1, Episode 4: Interview with Dr. Meghan LiroffI sit down with Dr. Meghan Liroff. We talk narrative medicine, the importance of empathy, and her sources of gratification and joy in this profession. It is a very candid and enlightening interview, and I hope you take the time to listen. There's a ton of great stuff in here!
2020-12-1637 min
The Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 12 - FACHE - ACHE - Thanks for Listening! ❇️MINISERIES ALERT - DAY 12 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions
What's the difference between a certification and a certificate, anyway?
Today, we focus on a GENERALIST professional designation - FACHE!
https://www.ache.org/FACHE
We hope you enjoyed this seri...
2020-12-1510 minThe Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 11 - Substances of Abuse Certificate - FreeCE ❇️MINISERIES ALERT - DAY 11 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions
What's the difference between a certification and a certificate, anyway?
Today, we focus on Substances of Abuse and FreeCE!
Mark G & FreeCE on winning the Inaugural #Pharmatology Awards: https://anchor.fm/theedutainer/epis...
2020-12-1405 minThe Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 10 - CCPC - ISCPh ❇️MINISERIES ALERT - DAY 10 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions
What's the difference between a certification and a certificate, anyway?
Today, we focus on = CANNABINOIDS with the CCPC certificate! https://cannabispharmacist.org/ccpc-2020/
Real quick - 2 major pharmacy things yesterday!
1. SCOT...
2020-12-1111 minThe Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 9 - CCRP - SOCRA ❇️MINISERIES ALERT - DAY 9 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions
What's the difference between a certification and a certificate, anyway?
Today, we confess we had a totally different certification ready to go - but due to the FDA advisory committee on biologics and vaccines meet...
2020-12-1008 minThe Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 8 - HEOR Certificate - Tufts ❇️MINISERIES ALERT - DAY 8 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions
What's the difference between a certification and a certificate, anyway?
Today, we have the Tufts HEOR Certificate! https://www.tuftsctsi.org/education/clinical-and-translational-science-graduate-program/health-economics-and-outcomes-research-heor-certificate-program/
Also - here's the chat I had with Erin...
2020-12-0907 minThe Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 7 - CPC - AAPC ❇️MINISERIES ALERT - DAY 7 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions: https://www.pharmacytimes.com/publications/career/2017/careerswinter2017/top-certifications-and-designations-to-enhance-your-pharmacy-career-
What's the difference between a certification and a certificate? https://apexbg.com/certificate-vs-certification-whats-the-difference/
Certified Professional Coder (CPC) with AAPC is up next!
___
Day 1...
2020-12-0810 min
Modern Practice PodcastConnecting with patients and families during COVID-19 – Part 2Patients and families are an untapped resource. As organizations make plans to ramp up elective surgeries and other clinical procedures, and as physicians and clinicians prepare to return to business as usual, they often fail to ask patients how they feel about it. In this episode, we examine the opinions of patients and families, captured in a recent Vizient study, on their preferences around accessing health care during COVID-19.
Guest speakers:
Kellie Goodson, MS, CPXP
Director, Programs
Vizient
Mark Larson, MBA
Principal
...
2020-12-0713 minThe Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 6 - Long Acting Injectables - OPA ❇️MINISERIES ALERT - DAY 6 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions: https://www.pharmacytimes.com/publications/career/2017/careerswinter2017/top-certifications-and-designations-to-enhance-your-pharmacy-career-
What's the difference between a certification and a certificate? https://apexbg.com/certificate-vs-certification-whats-the-difference/
Long-Acting Injectables via OPA is next up.
___
Day 1 - Gro...
2020-12-0705 minThe Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 5 - PACS - Prior Authorization ❇️Happy Friday!
We won't, however, let the end of the week derail us from our miniseries - bring on day 5!
MINISERIES ALERT - DAY 5 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions: https://www.pharmacytimes.com/publications/career/2017/careerswinter2017/top-certifications-and-designations-to-enhance-your-pharmacy-career-
What's the difference between a...
2020-12-0406 minModern Practice PodcastConnecting with patients and families during COVID-19 – Part 1As health care organizations consider ramping up elective procedures and other clinical practices scaled back or stopped due to COVID, one voice usually absent from these considerations is that of the patient. Yet, patients and families ultimately determine if these procedures will even happen. On this episode, we discuss how to engage patients and families when you resume your procedures, learning the factors they deem crucial in their decisions to have elective surgery or even come in for routine visits.
Guest speakers:
Kellie Goodson, MS, CPXP
Director, Programs
Vizient
2020-12-0315 minThe Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 4 - CReC - Resilience Coaching ❇️MINISERIES ALERT - DAY 4 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions: https://www.pharmacytimes.com/publications/career/2017/careerswinter2017/top-certifications-and-designations-to-enhance-your-pharmacy-career-
What's the difference between a certification and a certificate? https://apexbg.com/certificate-vs-certification-whats-the-difference/
Day 4 - We feature the CReC from Driven: https://home.hellodriven.com/coach.h...
2020-12-0305 minThe Edutainer with Dr. Erin L. Albert❇️ The 12 Days of Education - Day 3 - CMM - Meeting Management ❇️MINISERIES ALERT - DAY 3 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions: https://www.pharmacytimes.com/publications/career/2017/careerswinter2017/top-certifications-and-designations-to-enhance-your-pharmacy-career-
What's the difference between a certification and a certificate? https://apexbg.com/certificate-vs-certification-whats-the-difference/
Day 3 - We feature the CMM from MPI: https://www.mpi.org/education/academic-partnerships...
2020-12-0210 minThe Edutainer with Dr. Erin L. Albert❇️The 12 Days of Education - Day 2 - CPXP - Patient Experience ❇️MINISERIES ALERT - DAY 2 of the 12 Days of Education - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications/prof. designations found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions: https://www.pharmacytimes.com/publications/career/2017/careerswinter2017/top-certifications-and-designations-to-enhance-your-pharmacy-career-
What's the difference between a certification and a certificate? https://apexbg.com/certificate-vs-certification-whats-the-difference/
Day 2 - we feature CPXP! https://www.pxinstitute.org/certification/
Day 1 - we...
2020-12-0108 min
Difficult Conversations -Lessons I learned as an ICU PhysicianElevating the Patient Experience with Jason WolfElevating the Patient Experience with Jason WolfWelcome to Difficult Conversations with Dr. Anthony Orsini. Do you want to feel more optimistic about healthcare? Well, today is the day because on this episode, my special guest is Jason Wolf, a passionate champion and recognized expert on patient experience. As President of the Beryl Institute, he has led the growth of the organization into the leading global community of practice and thought leadership on improving the patient experience. Jason is also the founding editor of the Patient Experience Journal and serves as President of the Patient Ex...
2020-11-3043 minThe Edutainer with Dr. Erin L. Albert❇️ NEW PODCAST MINISERIES ALERT: The 12 Days of Education - Day 1 - Definitions and CPBS ❇️NEW MINISERIES ALERT - our final miniseries for Season 3 of The Edutainer has arrived - just in time for the holidays!
We're counting down 12 certificates/certifications found on our 2021 Tracker of Healthcare Certificates & Certifications and our Bundled Live Webinar on 12/19! Hurry and register at: https://payhip.com/b/Cf0Z
Definitions: https://www.pharmacytimes.com/publications/career/2017/careerswinter2017/top-certifications-and-designations-to-enhance-your-pharmacy-career-
What's the difference between a certification and a certificate? https://apexbg.com/certificate-vs-certification-whats-the-difference/
The 12 Days of Education is here - Day 1 - we're starting with a few disclaimers, definitions and the first...
2020-11-3021 minThe Patient Experience PodcastPatient Experience Podcast, Season 1, Episode #3 Interview with Dr. Martina CaldwellI sit down with Dr. Martina Caldwell to discuss her passions within emergency medicine, and the many hats she gets to wear. We discuss diversity, equity, and inclusion. We discuss gender and implicit bias. And we have a few laughs along the way. This is an interview not to be missed -- really just full of awesome content. Tune in and check it out!
2020-09-3050 min
MichMashCindy LeftonThe talented Cindy Lefton, Ph.D., RN, CPXP, and I chat about, The DAISY Foundation, COVID-19, nurses, healthcare system, symptoms, Patrick, extraordinary nursing, motivation, empathy, favorite thing about Psychological Associates, Anheuser Busch, favorite part of the DAISY Foundation, doom scrolling, popsicles, Wisk, tattoos, self-care, traveling, and friends!
https://www.q4solutions.com/teammembers/cindy-lefton/
https://www.daisyfoundation.org
2020-09-1323 min
The Healthcare QualityCastNicole Cable, MHS, CPXP, LBBP Chief Experience OfficerHere in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must fully understand our environment before we’re able to make changes; Nicole teaches us a service principle-centered around putting the employee first; She shares one her best strategies for empowering and engaging her team; Nicole gives us an ah...
2020-09-081h 15
Excellence In Healthcare Podcast074: Audrey Cortez, RN, MSN, CPXP Director of Patient ExperienceSend us a textHere in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work;Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about change management in the face of our current pandemic; She teaches us that we have to stay connected wi...
2020-07-1450 min
The Healthcare QualityCastAudrey Cortez, RN, MSN, CPXP Director of Patient ExperienceHere in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work;Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about change management in the face of our current pandemic; She teaches us that we have to stay connected with our purpose as...
2020-07-1450 minModern Practice PodcastThe effect of COVID-19 on social determinants of health – Part 2On this episode, we consider lessons learned from the impact COVID-19 has made on the already huge disparities in care that racial and ethnic minorities experience. Our discussion establishes how health care organizations, many of whom are struggling financially, can focus their resources on alleviating those care disparities without bearing a heavy burden in the process.
Guest speaker:
Kellie Goodson, MS, CPXP
Director, Programs
Vizient
Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Associate Vice President
Clinical Resources
Vizient
Show Notes:
[00:25] Social determinants o...
2020-07-0912 minModern Practice PodcastThe effect of COVID-19 on social determinants of health – Part 1Social determinants of health (SDoH) are those factors in a person’s life—socioeconomic, educational, cultural, environmental—that create disparities in how that person accesses health care. On this episode, we examine how the COVID-19 outbreak has affected social determinants of health and impacted racial and ethnic minorities that already carry a disproportionate burden of morbidity and mortality.
Guest speaker:
Kellie Goodson, MS, CPXP
Director, Programs
Vizient
Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Associate Vice President, Clinical Resources
Vizient
Show Notes:
[02:04] Social determinants of health (SDoH) d...
2020-07-0211 minThe Patient Experience PodcastPatient Experience Podcast, Episode #2: Dr. Gerard Martin & Dr. Justin BrightI sit down with one of the Godfathers of Henry Ford Emergency Medicine on the cusp of his retirement after 40 years of service to our hospital and our community. We talk about his origin story, his career arc, things learned from his time as Chairman, and of course, about his thoughts on patient experience and utilizing humor with his patients. It's not to be missed! Tune in and check it out!
2020-06-2240 minThe Patient Experience PodcastThe Patient Experience Podcast, Episode 1, w/ Dr. Justin Bright & Dr. Chris ClarkI sit down with friend, officemate, fellow Wolverine, and ultrasound extraordinaire Chris Clark to discuss his perspectives on patient experience. It is not to be missed. Check it out and let me know what you think! Let's continue the conversation.
2020-05-2334 minModern Practice PodcastThe role of Patient and Family Councils (PFACs) in resuming elective proceduresThis episode features the voices of patients and family members who share their feelings about safely resuming elective procedures. We’ll examine the role those attitudes play in the strategy of health care organizations to ramp up surgeries in the COVID-19 era.
Guest speakers:
Kellie Goodson, MS, CPXP
Director, Programs
Vizient
Mark Larson, MBA
Vice President
Sg2
Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Associate Vice President
Clinical Resources
Vizie...
2020-05-1423 minKnowledge on the GoJoy in the WorkplaceWhen it comes to reversing the burnout trend in health care, colleagues at Temple University Health System just might surprise you with their one word answer. They share that and more in this episode for increasing joy in the workplace. Featuring Dwight McBee and Mark Meyers.
Guests:
Dwight McBee, CPXP, MBA, BSN
Chief Experience Officer
Temple University Health System
Mark Meyers, DNP, MBA, RN, NEA-BC
Director of Performance Improvement and Healthcare Informatics
Temple University Health System
Resources:
W...
2020-04-0708 min
UNC Trauma TalkUNC Trauma Talk: Regional Updates and Injury Prevention TipsOur first episode of UNC Trauma Talk covers regional updates for stakeholders from UNC Trauma Program. These updates and injury prevention tips for the stay-at-home order are of great importance to the general population and HCP alike. For articles and resources referenced in our show please see below:
Trauma Learning Series
WebEx Information:
Link: http://bit.ly/2EZmv36
Meeting number (access code): 730 149 707
Meeting password: TarHeelTrauma1
Uplifting Stories and Resources
Some Hope, Cindy Lifton, PhD, RN, CPXP
UF Doctor creates more efficient N95 masks...
2020-04-0114 min
Health Headlines Podcast SeriesWhat to Expect During a Hospital Stay: Hotel vs. HospitalElizabeth Upham, MS, CPXP shares what to expect during your stay at a hospital.
2020-01-2200 minThe Healthcare QualityCastToni Land, MBA, BSN, CPXP Chief Patient Experience OfficerHere in episode #51, Toni opens our show with a great leadership mindset to respect the old, while you explore the new; Toni walks us through her career path going from bus driver to nursing, and into the world of patient experience; She shares with us a career dark moment connected with moving too fast on a project and committing a major project oversight; Toni highlights how she uses round table discussions to build stronger connections across the teams that she leads; She shares with us her professional aha moment to better discern what a situation looks like, sounds like...
2020-01-2145 minThe Healthcare QualityCastElle Pierson RN, MBA, CPXPHere in Episode 43, Elle opens our show with a quote from the great Warren Buffet that leads directly in with our theme for the day; Elle takes us on a great career journey going from frontline clinical work and transitioning into the world of independent healthcare consulting; Grab your pen and paper because throughout the entire show Elle show drops value on top of value with several strategies for us to be aware of in relation to both personal and organizational brand management; You’re going to enjoy learning from Elle given the unique talent and perspective that she br...
2019-11-261h 02
Business of HealthcareMcLeod Health's Catherine Lee, MBA, CPXPYou may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.
2019-11-2522 min