Shows
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderHow to Coach Your Customer Success Team to Be More StrategicIn this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership.We’ll walk through:The 5 core behaviors that define strategic CSMsHow to coach and enable your team to develop this skillsetTactical ways to embed strategic thinking into your culture and operating modelPlus, I’ll share real frameworks, coaching questions and enablement tips you can start using right away.If you want to build a CS team that drives reve...2025-05-1225 minCS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderDoing More with Less: Leading Customer Success Teams Through ConstraintsThis episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team.We always hear “do more with less” but no one really explains how to do that in a way that actually works. So in this episode, we’re diving into what that really looks like in practice.You’ll learn: Where to focus when you can’t do it allHow to scale impact without scaling headcountHow to build cross-functional leverage when hiring isn’t an opt...2025-04-2826 minCS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderThe 3 Shifts Your Customer Success Team Needs to Own RevenueShould CS Own Revenue? Most teams are already doing it. Just not doing it well.In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed:✅ A Mindset Shift: From service to growth ✅ A Culture Shift: From passive to proactive ✅ A Strategy Shift: From value realization to value creationBecause if you’re giving your CSMs revenue targets with...2025-04-1418 minCS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderShould Customer Success Teams Own Revenue?The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value?In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along.Instead of debating if CS should own revenue, we should be asking: 👉 How should revenue be measured, enabled, or owned within your CS team?In this episode, Angeline breaks down:Why Customer Success was born in the SaaS eraThe real driver behind the shift toward revenue accountability in CSThe three...2025-03-3121 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderBecoming a CCO: A Journey Through Leadership and Revenue OwnershipAngeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world.Alexandra shares her insights on:The evolving role of a CCO: What it really takes to lead Customer Success at the executive level.Owning revenue as a CS leader: How she built and scaled a CS team that naturally took on expansion and renewals.Career growth in CS leadership: Her unconventional journey from...2025-03-1742 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderBalancing Growth and Employee Empowerment in Revenue-Driven Customer SuccessAngeline Gavino sits down with Telved Devlet, a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset.Here’s what you’ll learn:The mindset shift for CS teams: From “service-oriented” to “revenue-driven.”Operationalizing revenue growth: How to create scalable processes that align CS teams with organizational goals.Empowering your people: Why understanding your team’s strengths, providing enablement, and matching talent to customer segments is key to success.Balancing growth with employee exper...2025-03-0341 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderLeadership Strategies for Managing Up, Across, and Within in Revenue-Focused CSAngeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams.Key discussion points include:The essence of leadership: What it truly means to lead and move organizations forward.The role of culture in driving success: How to shift from reactive support to proactive customer success.Aligning CS with revenue goals: Building a clear strategy...2025-02-1741 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderBridging the Gap: How Enablement Empowers CS Teams to Drive GrowthAngeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency.Gina shares her expertise on:Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value.Enablement for Customer Success: The critical role of proper training, tools, and support to empower CSMs to excel in today’s demanding environment.Bridging the gap between CS and Sales: Leveraging consultative approaches to identify and act on gr...2025-02-0336 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderLeading for Revenue Impact: Essential Traits of a CS LeaderIn this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact.Thomas shares invaluable insights on:The competencies and skills successful CS leaders possess and why they are critical in today’s landscape.A leader’s role in uplifting Customer Success within their organization, positioning it as a strategic, revenue-driving function.How to...2025-01-2039 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderThe Strategic Shift: Preparing CS Teams for Revenue GoalsWhen Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving function.In this episode, Angeline Gavino sits down with Ryan to discuss how he strategically transformed the existing CS team’s charter to include expansion ownership within one year. Ryan shares the deliberate steps he took to build a strong foundation for this shift, including:Developing playbooks, role plays, and enablement programs to instill confidence in his team.Structuring responsibilities to ensure CSMs could focus on expansion without being overburdened.Redefining Sales an...2025-01-0646 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderStructuring Compensation for Revenue-Driven CS TeamsAngeline sits down with Ejieme Eromosele, a GTM leader at Quik and Founder of Success in Black, to explore the evolving world of compensation in revenue-driven Customer Success. Ejieme shares her unique journey into CS, her commitment to diversity, equity, and inclusion and her mission to empower CS teams to make a significant revenue impact.Key Topics:Structuring compensation to align with retention and growth goals.Balancing incentives to drive the right behaviors in CS teams.Identifying the key metrics that should influence compensation plans.2024-12-1641 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderUnlocking Revenue Growth with Impact DriversAngeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion.Key Topics:What are impact drivers and why are they critical for CS teams?How to identify the most relevant impact drivers for your customers.How do impact drivers differ from customer health scores?Turning impact drivers into actionable plans that influence revenue outcomes.Leveraging impact drivers for...2024-12-0236 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderDigital Customer Success as a Revenue DriverAngeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey mapping, automation, and content—and how these elements work together to create proactive engagement and identify revenue opportunities.From cross-functional alignment to leveraging data and automation, Dan explains how to set up Digital CS models that support growth while delivering value to customers. Tune in for...2024-11-1838 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderWhy Transitioning to Revenue-Driven CS Does Not Have to Be DifficultEpisode Guest: Eleni Vorvis, Customer Success Coach, Advisor & ConsultantLinkedIn ProfileIn this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develop the right mindset and leverage their existing skills to make this shift less daunting. She discusses why it’s crucial for CS teams to embrace sales-oriented responsibilities, and how organizations can support this transition with the right fr...2024-11-0443 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderEstablishing a Strong Foundation for Revenue-Centric Customer SuccessEPISODE GUEST: Ramses Bossuyt, Co-Founder of House of RetentionLinkedIn ProfileIn this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his experience on how CS leaders can successfully transition their teams to hold revenue accountability and the impact this shift has on cross-functional collaboration. He discusses how to maintain customer-centricity while focusing on revenue targets and why it’s es...2024-10-2135 min
Women in Customer Success Podcast128 - How to Own Your Career Growth - Angeline GavinoAre you saying 'yes' to opportunities that come your way?I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the importance of owning one's growth and seizing opportunities and advice for those starting their careers.We also talked about Angeline's recent adventure into podcasting with her show, CS RevSpeak. She told us about what motivated her to start...2024-10-1640 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderDriving Revenue Accountability in Cross-Functional TeamsEpisode Guest: Bob Mathers, Revenue Coach & ConsultantLinkedIn ProfileIn this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of retention failures, even as other departments continue to hit their targets. He also discusses the need for cross-functional alignment, the importance of making customer success everyone’s responsibility, and how to build collaborative relationships ac...2024-10-0729 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader5-Steps to Transitioning Your CS Team to Drive RevenueEpisode Guest: Guy Galon, CS Executive AdvisorLinkedIn Profile | The CSCycleIn this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue and maintaining the trusted advisor status that CS teams are known for. Together, they explore the challenges of transitioning a CS team to carry a revenue quota, the importance of aligning with sales teams, and how to d...2024-09-2338 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderWhat Can CS Learn from Sales in Order to Drive Revenue Growth?Episode Guest: Rav Dhaliwal, Investor & Former CS ExecLinkedIn Profile | Rav's Blog Link to Rav's article: The Opportunities for Customer SuccessIn the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generation. Rav shares his insights on the critical difference between being accountable for a revenue number and being responsible for achieving it. They discuss the cultural shift required within organizations as CS teams transition i...2024-09-0931 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderIntroducing CS RevSpeak: Empowering CS Leaders to Drive RevenueWelcome to CS RevSpeak! This podcast is for Customer Success leaders driving revenue growth. Join me, Angeline Gavino, as I dive deep into strategies, frameworks, and insights from top CS experts. Tune in for actionable tips that empower your CS team to succeed! Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us:2024-09-0204 min