Shows
Orgasms, Wisdom, and Love PodcastSex Addiction: Real or Fake?New episode every Saturday!We made it to episode 10!Continuing along as we continue to paint the landscape for how addictions develop, today's episode highlights the interplay of neuroscience with enmeshment and addictions.Honorable mention to our IITAP community for the idea for this episode.Stay tuned for our upcoming episodes, where we discuss more on sexual abuse survival, and many other topics!*Please note that all content on this channel, including this video, cannot diagnose or treat any...
2026-06-2048 min
Love Is Healing Podcasta recovery story: meth addiction (with guest javier felix)New episodes every Saturday!THIS EPISODE COMES WITH A TRIGGER WARNING, AS IT IS NOT SUITABLE FOR THOSE IN VULNERABLE RECOVERIES.Magnolia Heaton is a Mexican-American licensed clinical social worker supervisor, a CSAT, a CMAT (chemical dependency and eating disorders), a shamanic reiki master teacher, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, mental health nutrition, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that...
2026-06-2034 min
Orgasms, Wisdom, and Love PodcastNeuroscience, Enmeshment, Attachment, & AddictionNew episode every Saturday!Continuing along as we continue to paint the landscape for how addictions develop, today's episode highlights the interplay of neuroscience with enmeshment and addictions.Honorable mention and credit to Dr. Kenneth "Ken" M. Adams, PhD, for his seminal work in enmeshment and in working with adult children of sex addicts.Stay tuned for our upcoming episodes, where we discuss more on sexual abuse survival, and many other topics!*Please note that all content on this channel, including this video...
2026-06-1456 min
Love Is Healing Podcastliving in the extremes: limerence, love addiction, and love avoidance (with guest: havi kang, lpc-s, csat-s, cptt-s, cmat)New episodes every Saturday!Magnolia Heaton is a Mexican-American licensed clinical social worker supervisor, a CSAT, a CMAT (chemical dependency & eating disorders), a shamanic reiki master teacher, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction, studying & teaching about integrative mental health, mental health nutrition, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and cannot replace seeking treatment from medical...
2026-06-131h 07
Orgasms, Wisdom, and Love PodcastThe Male Experience & Why Fathers Are ImportantNew episode every Saturday!Continuing along as we continue to paint the landscape for how addictions develop, today's episode highlight's men's mental health and why fathers are important to the fabric of society. Topics today include: objectification, addictions, chakras, contact reflex analysis, dissociation, psychosomatics, mansplaining, as well as some lies we've all been told.Stay tuned for our upcoming episodes, where we discuss more on men's mental health, enmeshment, sex and porn addiction, sexual abuse survival, and many other topics!Resource mentioned in this episode:"...
2026-06-0635 min
Love Is Healing Podcastmilitary spouse survival tips (with guest: leticia)New episodes every Saturday!Magnolia Heaton is a Mexican-American licensed clinical social worker supervisor, CSAT, CMAT (chemical dependency and eating disorders), shamanic reiki master teacher, and EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction; studies and teaches about integrative mental health nutrition, functional & frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and cannot replace seeking treatment from medical or mental health professionals...
2026-06-0629 min
Orgasms, Wisdom, and Love PodcastHow Families & Societies Fuel AddictionsNew episode every Saturday!"We do our best until we know better. Then, we do better." -Maya AngelouDiscussions on family systems as living organisms: myths, rules; different family constellations and boundaries; how addictions form; enmeshment, emotional incest, objectificationThis is a useful episode/resource for other psychotherapists and mental health professionals as well!Stay tuned for our upcoming episodes, where we discuss more on men's mental health, enmeshment, sex and porn addiction, sexual abuse survival, and many other topics!Resources...
2026-05-3056 min
Love Is Healing Podcastconversations with a sex addiction therapist (with guest: cara crossan, csat, cptt-c)New episodes every Saturday!THIS EPISODE COMES WITH A TRIGGER WARNING, AS IT IS NOT SUITABLE FOR THOSE IN EARLY OR VULNERABLE RECOVERIES.Magnolia Heaton is a Mexican-American licensed clinical social worker supervisor, a CSAT, a CMAT (chemical dependency and eating disorders), a shamanic reiki master teacher, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, mental health nutrition, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that...
2026-05-301h 08
Orgasms, Wisdom, and Love PodcastCritiques on Modern Attachment TheoryNew episode every Saturday!Why is attachment theory not fully comprehensive? What's important to know about non-dominant cultures and attachment theory? How does attachment theory tie into felt safety in relationships? Why and how are fathers important?Discussions on biased research practices; collectivistic versus individualistic culture considerations; considerations on marginalized populations.Some tips for people seeking therapists.Discussions on considerations on code-switching, especially as professionals.Discussions on how and why fathers matter; objectification.This is a useful episode/resource for other...
2026-05-2937 min
Love Is Healing Podcastpolishing your relationships: couples therapy (with guest: trisha taylor, lmft candidate, lpc)New episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker supervisor, a CSAT, a CMAT (chemical dependency and eating disorders), a shamanic reiki master teacher, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, mental health nutrition, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and...
2026-05-2339 min
Love Is Healing Podcastintegrative mental health: a journey (with guest: amber bowers, lpcc-s)New episodes every Saturday!Magnolia Heaton is a Mexican-American licensed clinical social worker supervisor, CSAT, CMAT (chemical dependency and eating disorders), shamanic reiki master teacher, and EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction; studies and teaches about integrative mental health nutrition, functional & frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and cannot replace seeking treatment from medical or mental health professionals...
2026-05-1648 min
Orgasms, Wisdom, and Love PodcastThe Importance of Parenting on Relationships and Addictions: Intro to Attachment TheoryNew episode every Saturday!How are people shaped? How are personalities shaped? Why do people do what they do?In this episode, the hosts discuss the topic of parenting, in the context of historical, cultural, and sociopolitical factors, as well as how violence is perpetuated in intergenerational trauma. The hosts provide an introduction to attachment theory and it's importance to human development An introduction to epigenetics and the social work bio-psycho-social approach are all mentioned.This is a useful episode/resource for other psychotherapists and mental health...
2026-05-1636 min
Call Center Outsourcing PodcastAgent Customer Care How AI Agents Boost CSAT in 2026(00:00:00) Agent Customer Care How AI Agents Boost CSAT in 2026
(00:00:49) The Evolution of Agent Customer Care
(00:01:23) How AI Transforms Daily Operations
(00:01:53) Measurable CSAT Improvements & The Data
(00:02:36) Training, Onboarding & Accelerated Time-to-Proficiency
(00:03:08) Handling Difficult Interactions & Omnichannel Consistency
(00:03:55) Performance Metrics, Continuous Improvement & Balancing Automation
(00:04:21) Implementing AI, ROI & Future-Proofing
A concise 3–5 minute discussion on how agent customer care is evolving in 2026 with AI agents augmenting human representatives. BenJoe Markland and Jan Santafede explore how AI agents act as intelligent assistants to improve customer satisfaction scores (CSAT), raise first-call resolution, reduce average handle time, and lower customer ef...
2026-05-1205 min
Orgasms, Wisdom, and Love PodcastConversations on ParentingNew episode every Saturday!This is a podcast co-hosted by two somatic-focused, complex trauma, and addiction psychotherapists, who are passionate about parenting as a means of ceasing intergenerational trauma. discussing all things: sexuality, sex addiction, betrayal trauma, parenting, mental health, addictions, psychology, social work, parenting, spirituality, complex trauma, & much more!This podcast is not health advice; it is merely educational.For collabs, appearances, etc., contact us here: hey@theowlpod.comBy hosts Magnolia Heaton, LCSW-S, CSAT, CMAT & Itiyopiya Ewart, LMSW, ASAT...
2026-05-1044 min
Love Is Healing Podcastroot cause mind-body medicine: finding what others miss (with guest: dr. rick murphy, dc)New episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker supervisor, a CSAT, a CMAT (chemical dependency and eating disorders), a shamanic reiki master teacher, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, mental health nutrition, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and...
2026-05-1052 min
Orgasms, Wisdom, and Love PodcastThe 411 on AddictionsNew episode every Saturday!This is a podcast co-hosted by two somatic-focused, complex trauma, and addiction psychotherapists, who are passionate about parenting as a means of ceasing intergenerational trauma. discussing all things: sexuality, sex addiction, betrayal trauma, parenting, mental health, addictions, psychology, social work, parenting, spirituality, complex trauma, & much more!This podcast is not health advice; it is merely educational.For collabs, appearances, etc., contact us here: hey@theowlpod.comBy hosts Magnolia Heaton, LCSW-S, CSAT, CMAT & Itiyopiya Ewart, LMSW, ASAT...
2026-05-0434 min
Orgasms, Wisdom, and Love PodcastCoping Skills? Ugh! (Building a Flexible Nervous System)New episode every Saturday!This is a podcast co-hosted by two somatic-focused, complex trauma, and addiction psychotherapists, who are passionate about parenting as a means of ceasing intergenerational trauma. discussing all things: sexuality, sex addiction, betrayal trauma, parenting, mental health, addictions, psychology, social work, parenting, spirituality, complex trauma, & much more!This podcast is not health advice; it is merely educational.For collabs, appearances, etc., contact us here: hey@theowlpod.comBy hosts Magnolia Heaton, LCSW-S, CSAT, CMAT & Itiyopiya Ewart, LMSW, ASAT...
2026-05-0424 min
Orgasms, Wisdom, and Love PodcastIs It Love?New episode every Saturday!This is a podcast co-hosted by two somatic-focused, complex trauma, and addiction psychotherapists, who are passionate about parenting as a means of ceasing intergenerational trauma. discussing all things: sexuality, sex addiction, betrayal trauma, parenting, mental health, addictions, psychology, social work, parenting, spirituality, complex trauma, & much more!This podcast is not health advice; it is merely educational.For collabs, appearances, etc., contact us here: hey@theowlpod.comBy hosts Magnolia Heaton, LCSW-S, CSAT, CMAT & Itiyopiya Ewart, LMSW, ASAT...
2026-05-0424 min
Love Is Healing Podcastcovid stories: australia (with guest: cara)New episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker supervisor, a CSAT, a CMAT (chemical dependency and eating disorders), a shamanic reiki master teacher, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, mental health nutrition, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and...
2026-05-021h 18
Love Is Healing Podcastintegrative mental health: chiropractic (with guest: dr. wenqi li, dc)New episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker supervisor, a CSAT, a CMAT (chemical dependency and eating disorders), a shamanic reiki master teacher, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, mental health nutrition, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and...
2026-04-2846 min
Choosing to Stay After Infidelity and Betrayal#156 Anger After Betrayal — What It Really Means & How to Work With It with Matt Wenger, LPC, CSAT, CCPSAnger is one of the most misunderstood emotions in betrayal trauma — but still shapes every interaction, every conversation, and every attempt at repair.In this powerful conversation, I’m joined by Matt Wenger, LPC, CSAT, CCSP to unpack what anger actually is, what it’s protecting, and why nervous system regulation is the key to responding rather than reacting.Because anger isn’t the problem. It’s the nervous system underneath it that determines what happens next.Matt is the Executive Clinical Director of Begin Again Institute, a treatment center that offers Trauma Based Inte...
2026-04-2341 min
Love Is Healing Podcastmy street cred (my qualifying life experiences)New episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker, a CSAT, a CMAT (chemical dependency and eating disorders) and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, mental health nutrition, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and cannot replace seeking treatment from medical...
2026-04-1840 min
Love Is Healing Podcastmy experiences with therapists [and tips on finding one]New episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker, a CSAT, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and cannot replace seeking treatment from medical or mental health professionals. Interacting with this channel and available...
2026-04-1239 min
Love Is Healing Podcastmold: what it is and why it's important (with guest: amanda acuna, holistic health coach)New episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker, a CSAT, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and cannot replace seeking treatment from medical or mental health professionals. Interacting with this channel and available...
2026-04-0644 min
Love Is Healing PodcastmoldToday's episode features our first guest, Amanda Acuna. This is also our first episode within our integrative health series.In this episode, Magnolia and Amanda cover mold: what it is, why it's harmful, where it's found, what to do about it.Amanda Acuna, Holistic Health Coachwww.yourtruepeace.comThanks for watching! Look out for new episodes every Saturday!By Magnolia Heaton, LCSW-S, CSAT, CMAT, CIMHP, CMNCS, C-DBT, EMDR-CITwww.loveishealingllc.com/magnolia
2026-04-0444 min
Love Is Healing Podcastare you helping or are you hurting?New episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker, a CSAT, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and cannot replace seeking treatment from medical or mental health professionals. Interacting with this channel and available content does...
2026-03-2758 min
Love Is Healing Podcastwhat it's been like being a military spouseNew episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker, a CSAT, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and cannot replace seeking treatment from medical or mental health professionals. Interacting with this channel and available...
2026-03-2725 min
Love Is Healing PodcastLove Is HealingNew episodes every Saturday!Magnolia Heaton is Mexican-American. She is a licensed clinical social worker, a CSAT, and an EMDR consultant-in-training, specializing in the integrative treatment of complex trauma and sex addiction. She studies and teaches about integrative mental health, functional medicine, frequency medicine, spirituality, shamanism, and the holistic treatment of complex trauma.*Please note that all content on this channel, including this video, cannot diagnose or treat any medical or mental health conditions and cannot replace seeking treatment from medical or mental health professionals. Interacting with this channel and available...
2026-03-2746 min
The IT Experience Podcast132. Why CSAT Is Not Enough for Modern IT Service Management?This podcast episode with Sakari and Mark explores the history, limitations, and future of CSAT and experience management in IT. Experts discuss how traditional metrics like CSAT and NPS can be complemented with deeper insights to drive meaningful improvements in service delivery.Key TopicsHistory and origins of CSATLimitations of traditional satisfaction metricsThe rise of experience management and XLAsHow to interpret and act on experience dataCultural and regional differences in feedbackThe importance of standardized and comparable dataTools and strategies for continuous improvementCheck out The Workplace, an IT mockumentary...
2026-03-1243 min
When the Light Breaks In: Faith-Based Support for Families Impacted by Addiction and BetrayalDisclosure Done Right: A Faith-Based Guide to the Full Therapeutic Disclosure Process (CSAT Disclosure for Betrayal Trauma Recovery)If you are walking through betrayal trauma and wondering whether a full disclosure process is necessary, this episode will help you understand what therapeutic disclosure actually is—and why it matters.In this faith-based, trauma-informed episode, Tesa Saulmon, LMHC, CSAT, explains how a properly structured CSAT disclosure restores reality after infidelity, compulsive sexual behavior, or relational betrayal. You will learn the psychological impact of trickle truth, how the nervous system responds to fragmented information, and why clarity is essential for rebuilding trust after infidelity.We explore:What a therapeutic disclosure is (and what it...
2026-02-2829 minThe IT Experience Podcast131. ITXM Practitioners: Donna Xanthidis and Sharon Aggarwal - Beyond CSATIn this episode of Meet the Practitioner, Mark Bewick engages with Donna Xanthidis and Sharon Aggarwal from Invesco to discuss the evolution and practical applications of IT Experience Management (ITXM). They explore the limitations of traditional metrics like CSAT, KPIs, and SLAs, emphasizing the need for a more human-centered approach to feedback and communication. The conversation highlights the importance of actionable insights derived from customer experiences and the positive impact of effective communication on service delivery. The episode concludes with practical advice for organizations looking to implement ITXM, encouraging a culture of continuous improvement and adaptability.
2026-02-2630 min
WILDCIDETreatment for Adolescent Offenders with Samantha Ammann, RN, LCSW, CSAT, RYTTrigger Warning: This interview discusses sexual compulsive behaviors, juvenile sexual offending, trauma, and family dysfunction. Listener discretion is advised.
In this episode, Bailey and Chelsea sit down with Samantha, a Licensed Therapist and Certified Sex Addiction Therapist (CSAT), who specializes in treating individuals struggling with sexual compulsive behaviors, pornography addiction, and partners affected by sexual offenses. Drawing on her background in nursing, addiction recovery, and trauma therapy, Samantha offers both clinical insight and personal compassion for clients facing shame, secrecy, and recovery challenges.
Samantha discusses her time working with juvenile sex offenders in a Florida...
2025-10-171h 06
Live Chat with Jen WeaverPrevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT | Episode 19If your QA process is just a checklist, you are wasting time, money, and customer trust.Today, I’m talking with Chloé Koers-Bourrat, Process and Productivity Manager, Support Operations at Smartly, who built a prevention-first QA program that turned a fast-growing ad tech team into a 97 percent-plus CSAT powerhouse.Chloé’s approach is simple but powerful. She focuses on catching problems before they ever reach the customer, creating a strong feedback loop between support and product, and keeping every interaction human, even when AI is involved.In this episode, you will learn:...
2025-09-0231 min
NINGUÉM ESTA PREPARADO17 - CSAT: O Segredo dos Clientes Satisfeitos (E do seu Bolso!)Tá todo mundo falando de cliente satisfeito, mas o que realmente significa isso na prática? Neste episódio de "Ninguém Está Preparado", Carlos Lima e Tita Rigo desvendam o CSAT – o Customer Satisfaction Score – e mostram por que essa métrica é muito mais do que um número. Prepare-se para descobrir como a satisfação do seu cliente pode impactar diretamente sua receita, a produtividade da sua equipe e a reputação da sua marca.Vamos quebrar os mitos, entender as melhores práticas e te dar a letra de como as grandes empresas usam o CSAT para domin...
2025-08-0310 min
KlientomaniaWszystko, co musisz wiedzieć o Customer Satisfaction Score (CSAT)Praktyczny przewodnik po tajnikach badania satysfakcji klienta. W rozmowie z Piotrem Sadowskim rozbieramy na czynniki najważniejsze aspekty wskaźnika CSAT, czyli jak, kiedy i po co mierzyć zadowolenie klienta przede wszystkim tuż po obsłudze lub transakcji.Dowiesz się:Po co badać satysfakcję i jak dobrać właściwe pytania do różnych sytuacji.Jakie kanały zbierania opinii – e-mail, SMS, telefon czy rozwiązania wplecione w proces obsługi – działają najlepiej, a które mogą przynieść więcej szkody niż pożytku.Dlaczego ankieta to początek, a nie koniec dialogu z klientem – jak zamykać feedback w pętlę i p...
2025-07-311h 19
NorthPoint Counseling PerspectiveEpisode 24: GaslightingSend us a textIn this powerful episode, host John Sternfels, LPC, a national board-certified counselor and founder of NorthPoint Professional Counseling, sheds light on the destructive psychological tactic known as gaslighting. This subtle form of emotional abuse distorts a person’s reality, often leaving them feeling confused, powerless, and emotionally isolated.John breaks down the core dynamics of gaslighting—how it works, why it’s used, and where it commonly shows up in relationships, particularly in the context of sexual addiction and betrayal trauma. With clinical insight and real-life examples, he reveals how ga...
2025-07-1300 minNorthPoint Counseling PerspectiveEpisode 23: Healthy Parenting: Preparing The Next GenerationSend us a textWhat does it take to raise strong, grounded, and emotionally healthy kids in today’s fast-paced, ever-changing world?In this powerful episode, John Sternfels gives us a sneak peek into his highly anticipated new book, Healthy Parenting: Preparing the Next Generation. With warmth, wisdom, and clinical insight, John unpacks what every parent needs to know to build a solid foundation for their children, one rooted in emotional resilience, spiritual depth, and relational connection.You’ll hear a real-life story, practical strategies, and timeless truths drawn from...
2025-06-2211 minNorthPoint Counseling PerspectiveEpisode 22: Understand Your Attachment StyleSend us a textIn this episode of NorthPoint Counseling Perspective, John Sternfels explores the foundational topic of attachment styles—how our early childhood experiences with parents /caregivers shape the way we connect, trust, and navigate intimacy in adulthood.John unpacks the four main attachment styles—Secure, Anxious (Preoccupied), Avoidant (Dismissive), and Fearful-Avoidant (Disorganized)—offering his own, real-life example, psychological insight, and compassionate guidance to help listeners identify their own patterns.Whether you're struggling with relationship anxiety, emotional distance, or past trauma, this episode will help you:Unde...
2025-06-2235 minNorthPoint Counseling PerspectiveEpisode 21: Family Impact Meeting - Strengthening Connections, Building a Healthier FutureSend us a textAre you seeking a structured approach to restore healing, truth, and unity within your home? Then don’t miss this episode of NorthPoint Counseling Perspective, where we dive into the Family Impact Meeting — a powerful, guided therapeutic approach to help families begin conversations around broken trust, addiction recovery, or betrayal trauma.Hosted by John Sternfels, National Board-Certified Counselor, author, and clinical director of NorthPoint Professional Counseling, this episode unpacks:What a Family Impact Meeting isWhen it’s most helpful in the recovery and healing processHow it gives voice to lov...
2025-06-2222 minNorthPoint Counseling PerspectiveEpisode 20: Truth and Trust - Why a Therapeutic DisclosureSend us a textHosted by John Sternfels, National Board-certified counselor, author, and clinical director of NorthPoint Professional Counseling, this episode dives deep into one of the most essential—and often misunderstood—tools in healing from betrayal: Why a Therapeutic Disclosure.John brings nearly two decades of experience helping individuals and couples navigate the pain of sexual addiction, betrayal trauma, and broken trust. In this episode, he explores:Why a Therapeutic DisclosureWhy Many Betraying Partners Become Hesitant To ComplyWhen it Should Take PlaceHow It Benefits Both the Disclosure and the Betr...
2025-06-2222 minNorthPoint Counseling PerspectiveEpisode 19: Weekly Couples Check InSend us a textIn this episode of NorthPoint Counseling Perspective, host John Sternfels—a National Board-Certified Counselor, marriage therapist, and author—explores the power and purpose of a Couples' Weekly Check-In. This intentional practice can be a game-changer for couples looking to deepen connection, rebuild trust, and strengthen emotional intimacy.John walks listeners through a successful weekly check-in structure, offering insight into how couples can create a safe space to reflect, share, and grow together. Whether you're navigating challenges or simply want to stay connected in the busyness of life, this...
2025-06-2212 min
New Work. New Rules.#103 Assess & Protect – Cyber Security mit System. | Wie Cyber Security Assessments mit CSAT echte Schwachstellen sichtbar machen.
In dieser Folge geht’s um ein Thema, das für Unternehmen jeder Größe immer wichtiger wird: Cyber Security – strukturiert, messbar und vor allem wirksam. 🛡️
Peter Meckes spricht mit Jörn Hilbert von QS Solutions über die häufigsten Sicherheitsprobleme, die sie in Microsoft-365-Umgebungen sehen – ob in Teams, SharePoint oder OneDrive. Wo liegen die Risiken? Und wie findet man sie, bevor es brennt?
Die Antwort: Mit einem durchdachten Cyber Security Assessment – und dem Tool CSAT. Was genau dahinter steckt, wie es funktioniert und welche Mehrwerte sich daraus ergebe...
2025-06-2247 min
Living God's LightHealing the Hidden Struggle: Therapy, Trauma & Spiritual Growth | Colby Pomeroy, LMFT CSATIn this powerful episode of Living God’s Light, Vinney, Lynn & Alyssa welcome therapist Colby Pomeroy, LMFT, CSAT, to explore the deeply misunderstood topic of a hidden addiction—and how true healing begins when we stop hiding and start connecting with the divine light within us.Colby shares groundbreaking insights from his work as a Certified Sex Addiction Therapist, explaining how Internal Family Systems (IFS) therapy reveals that “there are no bad parts, only wounded ones.” The LGL Team talks about the real roots of addiction, the destructive force of shame, and how spirituality is not separate from the...
2025-05-2550 minNorthPoint Counseling PerspectiveEpisode 18: Therapeutic Marital Healing Separation AgreementSend us a textIn this compelling episode, counselor and author John Sternfels explores the Therapeutic Marital Healing Separation Agreement—a structured, intentional approach to marital separation that prioritizes healing, emotional safety, and personal responsibility. Designed specifically for couples in crisis who desire clarity, growth, and the possibility of reconciliation, this agreement creates a framework that supports individual and relational healing rather than paving the way for divorce.John walks listeners through the key elements of the agreement, its therapeutic purpose, and how it differs from traditional separations or legal arrangements. He also ad...
2025-05-1012 minWILDCIDESex Addiction vs. Sex Offending with Tamara Cooper, CSATSex addiction is often misunderstood, sensationalized, or dismissed altogether—but what’s the truth behind it? In this episode, we sit down with Tamara Cooper, a Certified Sex Addiction Therapist (CSAT), to unpack the often-misunderstood world of sex addiction. Together, we draw a clear line between compulsive sexual behavior and criminal sexual offending—emphasizing the critical roles of consent, legality, and boundaries. Tamara explains how sex addiction is not about desire or impulse alone; it’s a complex intimacy disorder deeply rooted in unresolved trauma, particularly childhood attachment trauma. We discuss how shame, secrecy, and distorted coping mechanisms can entrench...
2025-05-091h 05
CISO Tradecraft®#228 - CIS CSAT (with Scott Gicking)Join host G Mark Hardy on CISO Tradecraft as he welcomes expert Scott Gicking to discuss the Center for Internet Security's (CIS) Controls Self-Assessment Tool (CSAT). Learn what CSAT is, how to effectively use it, and how it can enhance your career in cybersecurity. Stay tuned for insights on creating effective security frameworks, measuring maturity, and improving organizational security posture using the CSAT tool.
Scott Gicking - https://www.linkedin.com/in/scottgickingus/
CIS CSAT - https://www.cisecurity.org/controls/cis-controls-self-assessment-tool-cis-csat
Transcripts: https://docs.google.com/document/d/1WAI9U0W...
2025-04-1444 min
CISO Tradecraft®#228 - CIS CSAT (with Scot Gicking)Join host G Mark Hardy on CISO Tradecraft as he welcomes expert Scott Gicking to discuss the Center for Internet Security's (CIS) Controls Self-Assessment Tool (CSAT). Learn what CSAT is, how to effectively use it, and how it can enhance your career in cybersecurity. Stay tuned for insights on creating effective security frameworks, measuring maturity, and improving organizational security posture using the CSAT tool.
Scott Gicking - https://www.linkedin.com/in/scottgickingus/
CIS CSAT - https://www.cisecurity.org/controls/cis-controls-self-assessment-tool-cis-csat
Transcripts: https://docs.google.com/document/d/1WAI9U0W...
2025-04-1444 min
Datamatics ThoughtPodLeading US-Based Company: Enhancing Customer Support Efficiency & CSAT with DatamaticsIn this episode, we explore how a leading US-based customer support provider partnered with Datamatics to enhance operational efficiency and elevate customer satisfaction. The client faced challenges with disorganized reporting systems, leading to inaccurate forecasts and operational blind spots that hindered their ability to respond to evolving customer needs. Datamatics implemented an AI-powered omnichannel support system,integrating phone, email, chat, and social media into a unified platform. This solution eliminated service silos, enabled faster and more consistent customer interactions, and introduced predictive analytics to forecast customer demand accurately. Additionally, a centralized knowledge management system provided service agents with instant ac...
2025-04-0404 minNorthPoint Counseling PerspectiveEpisode 17: The Therapeutic Disclosure Process: A Path to Healing and TrustSend us a textHosted by John Sternfels, The Therapeutic Disclosure Process: A Path to Healing and Trust is a podcast dedicated to guiding individuals and couples through the complexities of therapeutic disclosure after relational betrayal. As a National Board-Certified Counselor (NCC) and the owner of NorthPoint Professional Counseling Inc., John brings his expertise in marriage restoration, sexual addiction recovery, and partner betrayal trauma to help listeners understand the role of disclosure in the healing journey.Why is Therapeutic Disclosure Important?...
2025-03-2131 min
CSM Practice - The Customer Success PodcastLessons from a Customer Success Professional for Higher CSATSend us a textWhat’s the secret to a 33% CSAT boost?Irit Eizips sits down with Daniel Oberes, Head of Operations at Snappr, to uncover how he redefined their customer success strategy. With a proven track record of transforming businesses, Daniel shares powerful tactics and actionable advice to help you achieve similar results.Click here to watch the interview on YouTube!𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - The key changes that helped Snappr raise their CSAT from 3.9 to 4.6- Why redefining team incentives can transform customer experiences- How to balance quick wins with long-term success...
2025-03-2126 minNorthPoint Counseling PerspectiveEpisode 16: SEX: Secular, Relativistic-Cultural, or Biblical? Sex Across PerspectivesSend us a textSex. It’s everywhere—on our screens, in our culture, and shaping how we think about relationships, identity, and intimacy. But with so many competing voices—secular ideologies, cultural relativism, and biblical truth—how do we separate fact from fiction?In this eye-opening episode, counselor and author John Sternfels explores his upcoming book, SEX: Secular, Relativistic-Cultural, or Biblical? He will tackle the tough questions:How has modern culture redefined sex, and what’s the impact on relationships?What messages are we absorbing—consciously or not—from secular and relativistic pe...
2025-03-0728 minNorthPoint Counseling PerspectiveEpisode 15: Codependency In MarriageSend us a textIn this episode, counselor and author, John Sternfels will dive into the complex and often misunderstood topic of codependency in marriage. Many couples struggle with unhealthy relational patterns where one partner becomes overly reliant on the other for emotional validation, self-worth, or decision-making. This imbalance can lead to resentment, anxiety, and a loss of individual identity.Join John as he will explore:✔️ What codependency looks like in a marriage✔️ How past wounds and childhood experiences can contribute to codependent behaviors✔️ Practical steps to establish healthy emotiona...
2025-03-0232 minNorthPoint Counseling PerspectiveEpisode 14: DOWNLOAD For Parents: Sex, Social Media, and SecretsSend us a textIn this episode, counselor and author, John Sternfels introduces his new book, "DOWNLOAD For Parents." DOWNLOAD is a crucial guide for today’s parents navigating the digital world with their children. Technology has transformed how our kids interact, learn, and socialize. Still, it has also introduced new challenges—exposure to harmful content, screen addiction, and online dangers that many parents feel unprepared to handle.DOWNLOAD For Parents is designed to equip parents and grandparents, with the knowledge and tools to safeguard their children from digital pitfalls while fostering open, hone...
2025-02-1820 min
Hey Tabi!What He’s NOT Telling You: The Truth About Therapeutic Disclosure with Expert Dan DrakeWelcome to Hey Tabi! Many survivors and betrayed partners have been ambushed with what they were told was a therapeutic disclosure of their partner's problematic sexual behavior or addiction. What actually happened was not therapeutic, was not a full disclosure, and left the partner more traumatized. In this episode, I sit down with Dan Drake, LMFT, CSAT-S, CPTT-S, CCPS-S, a leading expert in sex addiction recovery and therapeutic disclosure. We dive into what therapeutic disclosure should actually look like, especially for betrayed partners.Topics we cover:✅ Wha...
2025-02-0341 min
Faith & FeelsEp.2 Why CSAT?"In this episode, I will briefly share what led me to become a Certified Sex Addiction Therapist (CSAT). There are two pivotal stories that sparked my passion for helping others heal from sexual brokenness and addiction. Through these experiences, I came to understand the deep impact of shame, silence, and stigma surrounding these issues and how they can prevent people from seeking help. Join me as I reflect on the moments that impacted my career path and discuss my mission to create a compassionate space for open, healing conversations."Music by Pixabay "Exciting Day/Inspiring...
2024-11-0416 minNorthPoint Counseling PerspectiveEpisode 13: Behind The SmileSend us a textBehind The Smile by John Sternfels and Melissa Roberts is a real-life story of how one of John's clients, Melissa Roberts, overcame the horrors of being abused, traumatized, and sexually betrayed. As a result, Melissa experienced many psychological complexities, often behind a facade of happiness.The book is designed to offer readers a deeper understanding of the disconnect between the external image people project and their internal realities. Sternfels and Roberts guide readers on a journey to uncover the truth behind their own smiles, encouraging them to c...
2024-08-1819 min
I'm FineDr. James Flowers PhD, CSAT, LPC-S explains chronic pain, its link to addiction, and his innovative holistic solutions based on personal experienceSend us a message with any of your thoughts, questions and feedback We’re honored to have renowned expert in chronic pain and addiction recovery, Dr. James Flowers, PhD, CSAT, LPC-S on the podcast to discuss his lifelong pursuit for innovative treatment solutions to pain in all its forms. For nearly three decades, Dr. James Flowers has been a leading expert in chronic pain, addiction, and recovery. With extensive education and experience, he is renowned for his work in mental health, chronic pain, and co-occurring addiction. He co-founded exclusive treatment programs across the...
2024-06-1342 minNorthPoint Counseling PerspectiveEpisode 12: Children and Gender Identity CrisisSend us a textIn this podcast, counselor and author, John Sternfels examines the complexities of gender identity and gender dysphoria in children and adolescents. John discusses from a Christian perspective, how to discuss this complex topic with children in a sensitive and informed manner.Talking to children who struggle with gender identity and gender dysphoria challenges requires sensitivity, openness, and support. By approaching the conversation with empathy, respect, and a willingness to understand, parents can play a crucial role in supporting their children through their gender identity journey. ...
2024-06-0826 minNorthPoint Counseling PerspectiveEpisode 11: A Comprehensive Examination of Mental HealthSend us a textA Comprehensive Examination of Mental HealthIntroductionCounselor and author, John Sternfels, discusses the importance of mental health. Mental health encompasses emotional, psychological, and social well-being, influencing how individuals think, feel, and act. It affects daily functioning, relationships, and physical health. Mental health is not merely the absence of mental illness but also involves the presence of positive characteristics such as resilience, self-esteem, and the ability to manage stress.Historical ContextHistorically, mental health has been misunderstood and stigmatized. Early civilizations often attributed m...
2024-05-2741 minNorthPoint Counseling PerspectiveEpisode 12: Self Image vs Self DefinitionSend us a textIn this episode, Patrick Eiler's LPC, CSAT talks about self-image and self-definition.Self-image and self-definition are two facets of identity that significantly shape how individuals perceive themselves and interact with the world around them. While they are interconnected, they represent distinct aspects of one's self-concept.Self-image relates to how individuals perceive themselves in relation to others and the external world. It encompasses one's appearance, social roles, status, and reputation. Societal norms, cultural expectations, and interpersonal interactions influence self-image. It can be shaped by feedback from others, societal stereotypes, and media...
2024-05-0607 minNorthPoint Counseling PerspectiveEpisode 10: Understanding Empathy - How To Develop EmpathySend us a textIn this episode, counselor and author John Sternfels will dive into the core of human connection, exploring the transformative power of understanding, compassion, and shared emotions through empathy.Empathy, often hailed as the glue that binds us together, is more than just a buzzword. It's the force that bridges gaps, dismantles barriers, and fosters a sense of unity in an ever-evolving world.Join me as I help navigate the nuances of empathy, discussing its impact on personal growth, mental well-being, and the broader social fabric. I will...
2024-04-0711 minNorthPoint Counseling PerspectiveEpisode 10: Healthy SexSend us a textThe concept of healthy sex can be explored through a multidimensional lens that takes into account various aspects of human well-being. The 12-dimension model provides a comprehensive framework to understand and promote a holistic approach to sexual health.By acknowledging and nurturing each dimension of this model, individuals and couples can cultivate a well-rounded approach to healthy sex. Recognizing that sexual well-being is interconnected with various aspects of life encourages a more comprehensive understanding and appreciation of the richness that a fulfilling and healthy sexual relationship can bring.
2024-03-2415 minNorthPoint Counseling PerspectiveEpisode 9: Understanding Fear - An In-Depth LookSend us a textIn this episode, counselor and author John Sternfels discusses the topic of fear. Fear, an emotion deeply embedded in the human experience, has been a subject of fascination, analysis, and debate throughout history. As a multifaceted phenomenon, fear touches upon various aspects of our lives, influencing our decisions, shaping our perceptions, and even steering the course of societies. Introducing fear as a topic of discussion is not merely an exploration of an emotion but an invitation to unravel the intricate layers that compose this complex terrain. At its core, fe...
2024-03-1020 minNorthPoint Counseling PerspectiveEpisode 8: Toxic Shame and PerfectionismSend us a textIn this episode, counselor and author John Sternfels discusses Toxic shame. Toxic shame is a pervasive and enduring form of shame that can significantly impact one's quality of life. It is consciously transferred by means of shaming rules and can be deeply ingrained in one's sense of self, leading to constant exposure of the failure of the self to the self. Toxic shame is often driven by the fear of being exposed or rejected, leading individuals to develop perfectionistic tendencies as a defense mechanism to mask their insecurities and feelings of u...
2024-03-0313 min
NorthPoint Counseling PerspectiveEpisode 7: Marriage, Now What?Send us a textIn this episode, counselor and author John Sternfels discusses Marriage, Now What? Marriage, Now What? encapsulates the sentiment many couples experience after the initial excitement of marriage settles. It's a reflective phase where partners may ponder the direction of their relationship. This question invites couples to embrace the evolving nature of their union and actively shape its trajectory.In this phase, couples can explore shared goals, set new aspirations, and deepen their connection through effective communication. It's an opportunity to assess individual and collective growth, adapting to life's changes. Date nights, op...
2024-02-2507 min
NorthPoint Counseling PerspectiveEpisode 6: Grandkids Unplugged - Social MediaSend us a textIn this episode, counselor and author John Sternfels discusses children and social media. Children and social media have become inseparable in today's digital age. As technology advances, more kids are gaining access to various social media platforms at increasingly younger ages. While social media offers opportunities for communication, creativity, and learning, it also raises concerns about the potential risks and impacts on children's well-being.On the positive side, social media can enhance children's social skills by allowing them to connect with peers, share experiences, and express themselves creatively. It can also...
2024-02-1814 min
NorthPoint Counseling PerspectiveEpisode 5: Demystifying PolygraphsSend us a textIn this episode, counselor and author John Sternfels discusses Polygraphs, also known as lie detectors. Polygraphs are instruments used to measure physiological responses associated with truthfulness or deception. The primary purpose of a polygraph test is to assess whether a person is being truthful or deceptive in their responses to a set of questions.Here are some key components and principles associated with polygraph examinations:Physiological Measurements:Heart Rate: Polygraphs measure changes in heart rate using an electrocardiogram (ECG) to monitor the heartbeat....
2024-02-1107 min
NorthPoint Counseling PerspectiveEpisode 4: Partner Betrayal TraumaSend us a textIn this episode, counselor and author John Sternfels discusses partner betrayal trauma. Partner Betrayal Trauma refers to the emotional, psychological, financial, spiritual, and relational distress experienced by an individual when their partner engages in actions that violate trust and betray the core values of the relationship. This type of trauma often arises from infidelity, deception, or other forms of betrayal within a romantic relationship.Critical components of partner betrayal trauma include:Trust Violation: The betrayed partner experiences a breach of trust, a fu...
2024-02-0438 min
NorthPoint Counseling PerspectiveEpisode 3: Sexual Addiction History and The 30 Task Recovery ModelSend us a textIn this podcast, counselor and author John Sternfels will discuss sexual addiction, also known as hypersexuality or compulsive sexual behavior, and the 30-Task model of recovery."Like an alcoholic unable to stop drinking, sexual addicts are unable to stop their self-destructive sexual behavior. Family breakups, financial disasters, loss of jobs, and risk to life are the painful themes of their stories."Sex addicts come from all walks of life - they may be ministers, physicians, homemakers, factory workers, salespersons, secretaries, clerks, accountants, therapists, dentists, politicians, or executives, to name...
2024-01-2814 min
NorthPoint Counseling PerspectiveEpisode 2: Healthy ParentingSend us a textIn this week's podcast, counselor and author John Sternfels shares the importance of Healthy Parenting. Healthy parenting is a multifaceted approach that involves providing emotional, physical, and cognitive support to foster a child's overall well-being and development. It goes beyond meeting basic needs and extends into creating a nurturing and positive environment that promotes a child's growth, self-esteem, and resilience.It is an ongoing process that evolves with the changing needs of both parents and children. By fostering a supportive and loving environment, promoting open communication, and embracing adaptability, p...
2024-01-2106 min
NorthPoint Counseling PerspectiveEpisode 1: Developing a Positive Parent and Child RelationshipSend us a textIn this podcast, counselor and author, John Sternfels shares the importance of Healthy Parenting.The parent-child relationship is a fundamental and unique bond that plays a crucial role in shaping an individual's development and well-being. It is a complex interplay of emotions, responsibilities, and influence that evolves over time. This relationship typically begins with the birth of a child, but it extends far beyond infancy, shaping the individual throughout various stages of life.The parent-child relationship undergoes significant transformations during adolescence. Parents must navigate the delicate balance between granting...
2024-01-0904 min
Support Insights Podcast | CX & Customer Support Podcast by SentiSumEp. 42: Boosting CSAT scores and reducing first response times at Printify [Feat. Valeria Kast, Head of Merchant Support at Printify]In today's episode of the Support Insights Podcast we talk to Valeria Kast, Head of Merchant Support at Printify about how she's increased CSAT to 94% (and kept it there!) and drastically reduced first response times in support.
Having joined Printify during the pandemic, Valeria has spent the last 2 years creating specialised support structures and hiring procedures that have sewn fantastic results.
Valeria talks us through how her approach of specialised support teams has enabled a massive reduction in first response times from 24 hours to under 1 minutes on live chat, as well as response time reductions ac...
2022-10-0319 min
Positive Recovery MDHealing Past Traumas through Brain-Based Trauma Interventions with Ava Profota, LCSW-S, CSAT-S, CMAT-SThis week, Dr. Jason Powers and Julie DeNofa are joined by Ava Profota, CSW-S, CSAT-S, CMAT-S. Ms. Profota is a licensed clinical social worker (LCSW), certified sex addiction therapist (CSAT), certified multiple addictions therapist (CMAT), and supervisor for all three credentials. She practiced and supervised clinical services in a residential SUDs center for six years & treated multi-addictions and co-occurring diagnoses, and launched a clinical track for sex and love addiction & family of origin trauma. In addition to CSAT training with Patrick Carnes, she has trained with Pia Mellody in childhood developmental trauma resolution & studied the work of...
2022-06-2141 min
The Recovering CEO PodcastSex Addiction CSAT Therapist Angelia Brantley, MA, LPC, CSATAngelia Brantley, MA, LPC, CSAT is a Counseling Psychologist and Licensed Professional Counselor, who has completed CSAT training for addicts and partners, and continues to train in the field of sex addictions and trauma.
Areas of expertise include trauma, depression, anxiety, MPE/NPE, Betrayal trauma, and sexual addiction.
2022-02-0937 min
Home Alone... and comfortable as HECK!HOME ALONE: Why hire a CSAT? A discussion with Malena DemartiniDoes your pup struggle with alone time?
Are you feeling lost when it comes to finding the best possible training options to hit your alone time goals?
Are you a trainer wondering what it would be like to take on separation anxiety cases?
Well, you are in the RIGHT place! On today's episode I discuss separation anxiety, what it takes to be a trainer, best practices, and much more with the world-renowned Malena Demartini!
Become a CSAT
2022-01-0438 minHome Alone... and comfortable as HECK!Home Alone: A discussion about data with Jackie Johnston E.6You won't want to miss this episode! Today I dive into data collection and why it is important with my fellow CSAT Jackie Johnston.
Links discussed on the episode:
Jackie's Blog on data collection
Jackies IG
2021-12-1533 min
Siarannya RBL#KZone | Hal-hal Unik yang Ada di CSAT (SBMPTN Versi Korea)Kalau Indonesia ada SBMPTN, di Korea Selatan ada CSAT. Warga Kampus udah tau belum nih hal unik apa aja yang terjadi saat CSAT? Siapa aja sih Idol Kpop yang ikutan tes CSAT tahun ini? Simak keseruannya only on #KZone~
2021-11-2717 min
From Crisis to Connection - with Geoff & Jody SteurerCulture-based attachment shaming - Michelle Mays, LPC, CSAT-S - Episode 91Do you ever feel guilty for wanting to stay with the person who betrayed you? Do you sometimes feel insecure and clingy in your relationships? This is a struggle for many adults who believe they shouldn't need other people when they're feeling insecure. In this episode, I'm joined by Michelle Mays, LPC, CSAT-S for a discussion on why our attachment needs are not only normal, but essential for our emotional, mental, and physical well-being. In this episode, we discuss:
A brief overview of the science of attachment
What our culture does to shame and criticize our...
2021-05-0538 minFrom Crisis to Connection - with Geoff & Jody SteurerCreating space for your emotions - Michelle Mays, LPC, CSAT-S - Episode 90I welcome Michelle Mays, LPC, CSAT-S to the podcast where we discuss the importance of creating space for our emotions. In this episode, we discuss:
Why emotions matter to our individual and relationship wellbeing
Differences between how men and women are socialized to deal with feelings
How our family patterns impact the way we deal with emotions
Why too much emotion is often viewed as dangerous
What we can do with ourselves, our partners, and our families to create more space for feelings
How we can gather more support from others for allowing f...
2021-04-2937 min
HFocus Experiência do PacientePesquisas NPS, CSAT e CES na área da saúde, Experiência do PacienteQuais são os modelos de pesquisa mais utilizados na área da saúde para monitorar e melhorar a Experiência do Paciente nas instituições brasileiras?Quando o gestor pensa em utilizar estratégias voltadas cada vez mais à experiência do paciente, utilizar ferramentas que forneçam dados sobre a satisfação dos pacientes permitem que a instituição atenda as expectativas e evite frustrações.A HFocus preparou um guia para ajudar você a compreender as diferenças entre as métricas CSAT, NPS e CES, quais são as melhores práticas para cada uma das pesq...
2021-03-0105 min
Getting Better with Dr. AdamFacing Infidelity: Marnie Breeker, LMFT,CSAT, CCPSDr. Adam Silberstein interviews Marnie Breeker, LMFT, CSAT, CCPS on navigating the challenges of infidelity and how to work through disclosure with therapeutic support. To contact Marnie Breeker, LMFT, CSAT, CCPS please visit helpingcouplesheal.com Join us on Instagram: Gettingbetterwithdr.adam Where we get better to get even better.
2020-11-0646 min
Customer Support Leaders119: CSAT with Chris TaylorSend us Fan MailWeek 38 Topic: CSATChris Taylor and I talk about what happens when CSAT takes a turn for the worse.Support the show
2020-09-2407 minCustomer Support Leaders118: CSAT with Nicholas ZeislerSend us Fan MailWeek 38 Topic: CSATNicholas Zeisler joins me for the first time, and we talk about all the levers and at play in a CSAT measure. Support the show
2020-09-2311 minCustomer Support Leaders116: CSAT with Denise TwumSend us Fan MailWeek 38 Topic: CSATDenise Twum talks about how we might look at all the different aspects and influences on any CSAT measure, and how we might react to them.Support the show
2020-09-2109 min
Getting Better with Dr. AdamDigital Addiction, it’s rampant : Joni Ogle, LCSW, CSATDr. Adam Silberstein interviews Joni Ogle, LCSW, CSAT about the severity of technology addiction including phone use, social media, and gaming. To contact Joni Ogle, LCSW, CSAT please email jonio@transcendrc.com or call (713) 906-9891 Join us on Instagram: Gettingbetterwithdr.adam Where we get better to get even better.
2019-08-0758 min