Shows
Marketing Without RulesMWR #37 - What Most Contractors Get Wrong About Marketing (& What Actually Works) with Zach GarsideIn this episode of Marketing Without Rules, host Lewis Vandervalk interviews Zac Garside, President of Prolific Brand Design. They dive deep into the hunter mindset, creative marketing strategies and the biggest mistakes contractors make when trying to stand out.Zac shares actionable insights on boosting email deliverability, crafting captivating campaigns that actually get replies, and building long-term relationships with your list. They also discuss how CSRs can make or break your marketing ROI and introduce the concept of emblematic touchpoints… the small, memorable “WOW” moments that define your brand.This e...2025-07-2458 min
Toolbox for the TradesFinancing Made Friendly: Training CSRs to Offer OptionsMany customers who call residential service companies balk at out-of-reach, upfront prices because they don’t know that financing is an option. Erica Leonor, Director of Business Development at Goodleap, joins us to explore the powerful role customer service representatives play in getting this information to potential buyers. Erica shares her strategy for CSRs to talk about financing with confidence and compassion, turning a potentially awkward conversation into one that earns customer trust. Join us as we discuss: [9:33] When customers should be notified about financing options[15:24] How CSRs can earn your...2025-07-2228 min
Exit Rich: Home Service Secrets with Lance BachmannThis One Mistake Is Costing Your Business Millions- STOP IGNORING THIS!He took one frustrated plumber from losing leads to a 20% spike in conversions—overnight!
Check it out…
If you're spending thousands on leads but still struggling to grow, you’re not alone—and you're probably bleeding money in the one place you least expect: your phone. In this jaw-dropping episode of Exit Rich, I sat down with Brigham Dickinson, founder of Power Selling Pros and the country’s top CSR trainer, to expose why your phone strategy (or lack of one) could be the most expensive problem in your business. Learn the simple, repeatable strategies that scaled Power Sell...2025-07-1050 min
From the Yellow ChairBye-Bye Tire Kickers: Marketing That Handles Price Objections Before the CallSend us a textEvery contractor has experienced it – that sinking feeling when you're tagged in a neighborhood group post asking for the "cheapest HVAC company." Or the frustration of price-shopping calls that waste your time. What if you could transform your marketing to eliminate these tire kickers before they even reach your CSRs?In this value-packed episode, Crystal breaks down exactly how successful contractors position their brands to attract clients who appreciate quality over price. She delivers a masterclass on premium positioning with her signature straight-talking approach: "You can't charge Ruth's Chris prices when yo...2025-07-0123 min
The Ridiculously Amazing Insurance PodcastElevate Your Insurance Customer Service🎧 Latest Episode: Online Training for Insurance Customer Service: What You Need to Know! In this episode of the Ridiculously Amazing Insurance Agent Podcast, we dive into the essential components of online training for insurance customer service reps (CSRs) and how it can significantly improve client satisfaction and retention. Whether you're hiring or training new team members, this episode has everything you need to elevate your insurance agency’s customer service to new heights. 🚀 What You’ll Learn: 🔍 Why Online Training for CSRs Matters: Understand the growing need for online training in today’s digital-first w...2025-07-0103 min
Automotive industry Quality and EngineeringStellantis IATF 16949 Customer-Specific RequirementsStellantis Customer-Specific Requirements for IATF 16949 - Briefing DocumentThis document provides a detailed briefing on Stellantis's Customer-Specific Requirements (CSRs) for suppliers, designed for use with IATF 16949 certification. It highlights key themes, essential requirements, and practical implications for suppliers.1. Overview and Purpose of Stellantis CSRsStellantis's Customer-Specific Requirements (CSRs) are detailed in their "Quality Requirements for Suppliers" (QRS) document (reference 01276_22_00061/PRO.00109). This current "CSRs for use with IATF16949" document serves as a representative selection of the most audit-relevant generic requirements from the QRS, aimed at helping Certification Bodies (CBs) understand and audit...2025-06-1456 min
Unstoppable Profit Podcast Hosted by Mike StromsoeEpisode 294: Accelerating the Speed of Trust with Ryan Hanley
When trust becomes your agency’s fastest growth lever, the game changes—and Ryan Hanley is here to prove it. In this episode, I talk with Ryan about his journey from agency owner to tech innovator and how his new venture, Linqura, is transforming the way commercial insurance agencies build trust more efficiently.
We dive into the rising importance of data privacy in AI tools, why most agents are still overwhelmed by fragmented tech stacks, and how Linqura is creating a secure, AI-powered solution that makes every agent a commercial expert, without needing to reinvent the...2025-06-1428 min
Blue Collar ProsperityWhy You Won't Be Firing All Your CSRs Tomorrow with Brigham DickinsonOur first repeat guest on the show is here and it's a great conversation. A year later, Paul has brought back Brigham Dickinson from Power Selling Pros. Even with AI Voice being all the talk in home service, Brigham's business focuses on training (human) CSRs. Brigham originally joined us last year to talk all about turning your call center into a profit center and training CSRs with Power Selling Pros. He’s back this year to discuss how the landscape has changed, including training technicians, and where is AI taking us. ...2025-05-2649 min
Local Marketing SecretsSales Expert: Use My Strategy To Close Every Call For Home Services! - Brigham DickinsonJoin host Danny Leibrandt on this powerful episode of Local Marketing Secrets as he welcomes Brigham Dickinson, founder of Power Selling Pros, the nation’s leading coaching organization for customer service representatives (CSRs) in the home services industry. Brigham shares his game-changing "Pattern for Excellence" framework, revealing how to transform every incoming call into revenue, drive customer loyalty, and master the art of emotionally intelligent customer service.With insights gleaned from training over 1,250 CSRs across the US, Canada, and Australia, Brigham unpacks exactly what stellar customer service looks like in the trades, highlighting actionable strategies to effectively ha...2025-05-1249 min
Unstoppable Profit Podcast Hosted by Mike StromsoeEpisode 292: 70% FREE Time Efficiency for Your Team with Carl Ziade of Gaya.ai
When quoting time drops from ten minutes to two, you don’t just save time—you transform how your agency operates. In this episode, I sit down with Carl Ziade, co-founder of Gaya.ai, to explore how his lightweight AI solution is helping independent insurance agencies reclaim up to 70% of their team’s time.
Carl breaks down how Gaya’s “super-copy, super-paste” technology eliminates redundant data entry across AMS, raters, and carrier portals. We discuss how agencies of all sizes are using this simple but powerful tool to reduce friction, increase quoting capacity, and ultimately boost profit...2025-05-1036 min
PMP Industry InsidersTop Insights from April's PMP Industry Insider Podcast🎙️ Welcome to Insiders Rewind — Recapping April!
This month, we’re diving into insights from Episodes 220 to 223,
✅ Episode Highlights: Ep. 220: Accurate Reports - Are you squeezing enough value out of your CRM data?
Ep. 221: Tariffs! - Lots of chemicals used in the pest control industry come from other countries. What is the impact on these with all of the tariff talk?
Ep. 222: AI CSRs - Ka Tsu from Avoca AI explains more about AI CSRs and how they never sleep, never take a day off and never miss a call!
Ep. 223: Pa...2025-05-0514 min
Can't Stop the GrowthCSTG 210: How to Unlock Millions in Revenue Hidden in Your Call Center with Brigham DickinsonMost home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads. Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business. Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home serv...2025-04-2945 min
Whole Squad EatsUsing AI + CSRs to book more jobs with Brigham Dickinson and Power Selling Pros | 76In this episode, Phil Risher and Brigham Dickinson discuss:Leveraging AI for CSR reportingSelling Memberships with CSRsHow to turn CSRs into sales peopleLearn about Power Selling Pros here: https://powersellingpros.com/Connect with Phil RisherLinkedIn -> https://www.linkedin.com/in/philrisher/Youtube Phil Risher -> https://www.youtube.com/channel/UCYLMZCYCJsQETEZmlssIClwYoutube Phlash Consulting -> https://www.youtube.com/channel/UCVSuWJ-9UlN2DELnWClctxwSubmit...2025-04-2843 min
The Vet Blast Podcast presented by dvm360It's time for evidence-based continuing education for CSRs
Nominate your veterinary hero here today!
Veterinary Medicine was a 2nd career for Jill Clark, DVM, who had a successful 17-year career as an Assistant Director in film and television production that followed her early start in that profession as a child actor. Looking for a change, she was accepted into veterinary school and graduated from Oklahoma State University with her DVM (’96). Clark practiced medicine in a 6-doctor practice as an associate and then Medical Director of a satellite practice for 10 years before joining a group of 8 hospitals that grew to 80, National PetCare Centers, eventually taking on the Vi...2025-04-2327 minCan't Stop the GrowthCSTG 209: This AI Tool Will Fill Your Board (Without Hiring More CSRs) With Brad ScruggsStop missing the calls that fill your board. In this episode of Can’t Stop the Growth, Chad Peterman is joined by Brad Scruggs, President and CMO of ZyraTalk, to talk about a simple but powerful idea: when you stop missing calls, you stop losing jobs. Brad breaks down how HVAC and plumbing businesses are using AI-powered customer service representatives (CSRs) to capture more leads, reduce missed calls, and grow without hiring more people. Whether it’s after-hours coverage, overflow, or lead aggregator response times—AI is helping high-growth companies optimize their call centers and maximize every opport...2025-04-2237 min
I Love Neuro262: Delivering Intensive Virtual Rehabilitation Through Neurofenix With Amy Rohe, MS, OTR/L, CSRS, ATPWe all know rehab is not accessible to everyone who needs it after a neurologic injury. There are a number of reasons why, and, fortunately, there are also people looking to solve that problem. On today’s show we interviewed Amy Rohe, MS, OTR/L, CSRS, ATP who works for Neurofenix, a company that is transforming neurological rehabilitation with its innovative virtual therapy platform. The primary tool used by the OTs of Neurofenix is the NeuroBall, an FDA-approved device, that offers patients engaging, data-driven occupational therapy from the comfort of their homes. This model of delivery is re...2025-04-2135 min
PMP Industry InsidersEpisode 222: Are AI CSRs Really Here? An Implementation Q&AWhat if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control.
Guest: Ka Tsu, Sales & Partnership Lead, Avoca AI
Hosts:
Dan Gordon, PCO Bookkeepers & M&A Specialists
Donnie Shelton, Triangle Home Services
2025-04-1738 min
The TradeMarkeMichelle Myers’ Secrets to Building a World-Class CSR TeamIn this episode of The TradeMarke Podcast, hosts Sarah Ghirardo and Eric Thomas dive deep into the world of customer service with Michelle Myers from The CSR Academy. Discover why Customer Service Representatives (CSRs) are the backbone of your trade business and how investing in their training can transform customer experiences and boost your bottom line.
Michelle shares actionable insights on navigating consumer expectations, building resilience, and creating a culture of growth through innovative training programs like The CSR Academy. From ride-alongs with technicians to mastering empathy on tough calls, this episode is packed with strategies to...2025-04-1629 minCan't Stop the GrowthCSTG 207: Stop Losing Leads: How CSRs Can Book More Jobs Today with Liz PatelThink your customer service reps are “just answering phones”? Think again. In this game-changing episode of Can’t Stop the Growth, Chad Peterman sits down with Liz Patel, Manager of Customer Service Coaching at Ryno Strategic Solutions, to reveal how your call center can drive explosive growth—without spending a dollar more on marketing. From handling pricing objections like a pro to converting one call into multiple booked jobs, Liz shares real strategies that HVAC, plumbing, and electrical companies can implement immediately to boost booking rates, improve customer experience, and create lifelong customers. 📈 Whether you...2025-04-0843 min
The 'So You're A Vet... Now What?' PodcastEp 255: Rural Practice, Big Impact: A Mentorship Model That Delivers, with Dr. Kathryn MillerIn this episode of So You're a Vet, Now What?, Dr. Moriah McCauley sits down with Dr. Kathryn Miller of Rocking KM Veterinary Services, a mixed animal practice in central Kansas that's rewriting the mentorship playbook for rural medicine. Dr. Miller shares how her practice has embraced a culture of mentorship—not just for new grads, but for the entire team.She opens up about how mentorship became a cornerstone of their clinic’s growth, the structure they developed to support new grads, and the mindset shift that’s helped everyone on the team—from CSRs to senior v...2025-04-0144 min
Mastering ServiceTitanBoost Your Call Booking Rate with These TitanAdvisor WinsCall booking rates are a critical KPI for any service business, and ServiceTitan’s TitanAdvisor can help you optimize them. In this episode, Brittany Burgess, Senior Customer Advocacy Specialist at ServiceTitan, shares five key TitanAdvisor wins that can help increase your call booking rate.We’ll break down the importance of clicking the green call bubble, reviewing call recordings, following up on unbooked leads, and other actionable insights to help CSRs perform at their best.If you’re looking for practical, easy-to-implement strategies to improve your call center operations, you wo...2025-03-2732 min
From the Yellow ChairAre Your CSRs Your Secret Weapon?Send us a textWe're sipping some lemonade with the fabulous ladies from CSR Academy! In this episode, you'll discover the profound impact of customer service representatives (CSRs) on business success. We delve into training strategies, systems, and mindsets that can shift the trajectory of your company.- Explore the essential role of CSRs - Discuss the importance of training and leadership - Emphasize hiring for attitude over skills - Share successful systems for CSR processes - Highlight the integration of technology in customer service - Foster a positive culture for C...2025-03-1149 min
The Successful Contractor PodcastCall Center Mastery: Secrets to Happy Teams & Higher Profits with CertainPath’s Sonya Fryar & Missy JonesIn this episode of The Successful Contractor, host Bob Houchin interviews Sonya Fryar and Missy Jones of CertainPath about how to build and manage a thriving call center. These two industry experts share their best-kept secrets for creating a positive call center culture, hiring the right team members, and tackling the biggest challenges head-on. Whether you’re a small business owner just starting out or managing a growing team, this episode is packed with actionable advice and inspiring stories you don’t want to miss! Highlights from the episode include:· Creative ways to avoid burn...2025-02-071h 28The TradeMarkeHow To Double Your Booking Rate in 2025 (with Tiffany Arends)In this episode of The TradeMarke Podcast, Eric Thomas and Sarah Ghirardo sit down with Tiffany Arends from All-American Heating and Plumbing in Breckenridge, Colorado, to talk about the essential relationship between marketing and operations in the trades industry.
Tiffany shares how her team doubled their booking rate, the importance of hiring the right CSRs, and how a strong company culture impacts every part of the business—from the first customer call to the final service visit.
If you've ever wondered how to optimize lead conversion, improve customer service, or create a thriving team environment, th...2025-01-3127 min
Evidence To Excellence: News In Neuroplasticity and RehabEpisode 33: Evidence-Based Treatment for the Upper Extremities following a StrokeHost Polly Swingle is joined by Gabrielle Tremp, MS, OTRL, and Dr. Elizabeth Osantowski, PT, DPT, CSRS, to discuss the latest evidence and research to treating individuals with upper extremity impairments following a stroke. Listen in to hear about what to expect following a stroke as it relates to the upper extremities, as well as the latest evidence-based practice to maximize recovery and function.Gabrielle Tremp, MS, OTRL, is a licensed Occupational Therapist with a Master's degree from Western Michigan University. With three years of experience in the field, she has spent the last 2.5 years at TRP...2025-01-2855 min
The Vet Tech Cafe's PodcastVet Tech Taproom Episode 48Taproom #48. How is January almost over? We recap our January episodes with Kelly and Juliann. One thing that got brought up was CE for CSRs. Does your hospital provide CE for your CSRs? They should! Lots of great episodes in the works for the next couple months, tune in for a teaser!
2025-01-2725 minBlue Collar ProsperityTurn Your Call Center into a Profit Center with Brigham Dickinson Brigham Dickinson is the founder and president of Power Selling Pros. At Power Selling Pros, they are known as the customer service training company. In today's interview, Brigham and Paul chat about: Turning your call center into a profit center. How to build a career path for your CSRs. How to overcome price pushback as a technician or CSR. What are signs that scream "your CSR's need training"? How will AI Voice impact CSRs? Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today...2025-01-1338 min
FedUpward Podcast - Tips for Federal Government EmployeesNew Year Fed Finance Chat -- TSP Limits; Social Security Fairness Act Passes (CSRS employees/retireeCertified financial planner Brian Sigwart joined me on the podcast to discuss the elimination of the windfall provision, whichi limited CSRS employee social security benefits. (If you're a FERS employee, this won't impact you.) He also explains what you should be thinking about as we kick off a new calendar year (update your TSP contributions folks). Catch up contributions for folks of specific ages changed this year. You cna get more details here. A WEP explainer: https://www.ssa.gov/policy/docs/program-explainers/windfall-elimination-provision.html Biden signed the bill: https://www.p...2025-01-0813 min
The Catalyst for the TradesWOW Every Call: The Key to Customer Experience Excellence What does it take to turn your customer service team into a powerhouse for growth? In this episode of The Catalyst for the Trades podcast, Brigham Dickinson, founder and president of Power Selling Pros, shares his proven strategies for transforming call-handling into a competitive advantage. Explore the "Pattern for Excellence," learn how to WOW customers on every call, and discover actionable insights that can boost bookings, elevate your team, and create raving fans. Whether you're in HVAC, plumbing, or another home service trade, this episode is packed with ideas to revolutionize your approach to customer interactions.2024-12-2648 minMastering ServiceTitanSales and Estimates: Driving Revenue from CSRs to TechniciansIn this episode, we sit down with Josh Moree, Operations & Accounting Manager at Richards Plumbing & Electric, to uncover his team’s winning formula for turning estimates into sales. Josh shares how they leverage ServiceTitan's features, strategic follow-ups, and customer financing options to close more deals and build trust with clients. Ideal for service business leaders aiming to boost conversions, this episode offers practical tips on handling estimates with precision and keeping potential sales on track through a client-first approach. Join us as we discuss: [00:58] Training your techs and C...2024-12-1929 min
Hvac UncensoredHVAC Uncensored Talsk With Brigham Dikinson Of Power Selling Pro'sIn this episode of the HVAC Uncensored Podcast, Gil talks with Brigham Dickinson from Power Selling Pros. It's been a good while since he's been on the show, and I can't wait to catch up with him. Brigham is such a good guy, and what he and the team are doing over at Power Selling Pros is pretty amazing. I can't wait to see what new stuff is going on!! Brigham and his team have changed the game regarding CSRs and how they can drive a company with game-changing results. Also, it helps the field techs with better calls...2024-11-251h 19Blue Collar ProsperityUsing AI Voice for After Hours and Overflow Calls with Charlie FelkerCharlie Felker is the co-founder of Free-2-Grow. He joins Paul Maskill on the podcast today. Their mission is a 24/7 AI voice solutions tailored for your home service business. Free2Grow ensures you never miss a sales call again. In this episode, Charlie talks about: How long does it take to train an AI voice bot? The exponential improvements in AI voice. When will AI voice replace traditional CSRs. What is the current booking rate for AI voice CSRs? What is the future of AI voice in the home service trades? Transform from...2024-11-2529 min
Freedom Blueprint for Home Services | HVAC, Plumbing, Electrical, Leadership, Business Growth53 | The Revenue-Generating Potential of CSRs: The Power Selling Pros Way with Brigham DickinsonShow Information Episode Number: 53Date: 9/23/2024Duration: 37:43Host: Justin DeeseHost Contact: JustinDeese.comGuest: Brigham DickinsonCompany: Power Selling Pro'sWebsite: www.PowerSellingPros.comDemo: https://powersellingpros.com/schedule-coaching/Booked By Power Selling ProsWebsite: www.Bookedbypsp.comDemo: https://www.bookedbypsp...2024-09-2337 min
Successful Life PodcastFrom Stress to Success: Michelle Myers Talks Remote CSRs and Work-Life BalanceSend us a textUnlock the secrets to elevating your customer service game with insights from Michelle Myers, founder of Pink Callers. Michelle joins us to discuss her innovative approach to providing remote Customer Service Representatives (CSRs), dispatchers, and call center managers. By offering specialized training and robust community support, Michelle's team ensures that CSRs are well-prepared to improve customer experiences, ultimately allowing business owners to focus on what they do best.Relinquishing control can be a significant stress reliever, both personally and professionally. In this episode, we explore the importance of establishing effective business...2024-09-2057 minMastering ServiceTitanRevamp Your Scheduling: ServiceTitan Insights for CSRsIn this episode, we're thrilled to welcome Angie Snow, Principal Industry Advisor with ServiceTitan. Angie brings a wealth of knowledge on supercharging the efficiency of Customer Service Representatives (CSRs) and dispatchers by fully leveraging ServiceTitan’s powerful features.We dive into dynamic strategies for training CSRs, mastering call management, and setting up the system to boost performance and bookings. Join us as we explore the ins and outs of the job booking page and the CSR manager dashboard.Join us as we discuss: 2024-08-2236 min
Why Do Pets Matter? Hosted by Debra Hamilton, Esq.Rhonda Bell and Debbie Boone on Elevating Veterinary Receptionists with NAAVRIn this episode of Why Do Pets Matter?, I’m excited to welcome two incredible guests, Rhonda Bell and Debbie Boone, as we dive into the creation of the North American Association of Veterinary Receptionists (NAAVR). Rhonda and Debbie share their passion for supporting the front desk heroes of veterinary practices—the client service representatives (CSRs). We discuss the vital role CSRs play in shaping client experiences and ensuring the smooth operation of veterinary clinics.
Together, we explore the inspiration behind NAAVR, the challenges faced in its creation, and the overwhelming response from the veterinary community. Whether you...2024-08-1648 minToolbox for the TradesMoney on the Line: Give Your CSRs the Tools to SucceedCSRs are the frontline employees of most home service businesses. That’s why Ralph Johnson, VP of Client Solutions at CallPoint, believes that owner-operators should make a concerted effort to give them the tools they need to succeed. You’re already spending marketing dollars to bring in calls — shouldn’t you equip and train your people to handle them?Tune in as Ralph shares his thoughts on must-need tech in modern call centers, why you should incentivize your CSRs, and how to scale your CSR team with company growth. Join us as we...2024-08-1338 min
Vet Life ReimaginedPave Your Unique Path in Vet Med (Rhonda Bell)Send us a textAbout our guest on Vet Life Reimagined ...Rhonda Bell is a seasoned veterinary practice management professional and CVPM (certified veterinary practice manager) who has combined her passion for people, pets, and veterinary businesses into a thriving social media and brand consulting company. But a sudden, scary incident happened that led her to pave a unique career path that is rewarding and successful. Her current projects also include starting a new organization and certification for veterinary receptionists/ CSRs. Resources:Episode on YouTubeDog Days ConsultingNAAVR on Facebook2024-07-2245 min
Jeff Roediger -- Replacing Wall Street With Main StreetChapter 7 of The Informed Fed, "Retirement Systems Explained"Bryant and Jeff explore the key details of retirement pension systems for federal employees, including CSRS, CSRS Offset, and FERS, in Chapter 7 of The Informed Fed, "Retirement Systems Explained." Bryant explains the key differences between these systems, while Jeffrey offers an in-depth look at FERS, underscoring the financial impact of buying back military time. They highlight the significant advantages of consulting a specialized financial advisor to navigate these complex retirement options. The chapter emphasizes the necessity of understanding the various retirement plans and seeking professional guidance to make well-informed decisions.To order the book: https://a.co...2024-07-1816 min
Can't Stop the GrowthBoosting Revenue: How CSRs Can Transform Contractor Sales with Brigham DickinsonIn this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively in the sales process. Key highlights include transitioning CSRs from merely booking calls to influencing buying decisions, aiming to increase call conversion rates dramatically—from a 42% industry average to a potential 85%. He emphasizes the transformative impact of the right mindset, the importance of creating a...2024-07-1138 min
Money Matters in Occupational TherapyEp 22. Finding your Financial Footing as a New Graduate with Paige LeiteShow Summary:
The new grad season is such an exciting time, but there’s also a lot to juggle as we enter this new chapter of our lives. Instead of studying for exams and going to class, we’re learning to navigate paying bills, finding a job with benefits, and knowing what to do with our paychecks. In today’s episode, I’m joined by Paige Leite better known online as P the OT to talk all about the importance of building and prioritizing a healthy money mindset even as a new graduate. Paige is an occupational therapist...2024-07-111h 07
The BoostHusband & Wife’s 37 Month Journey from $0 - $10MM: Building, Buying, and Selling a Plumbing / HVAC Shop to P.E. with Kristen & Justin DeeseIn this week’s episode, we chat with Kristen & Justin Desee.
The pair has been described as ‘down to earth’, ‘low-key’, ‘no drama’, ‘fun’, ‘caring’, ‘attentive’, ‘logical’, and ‘smart’. They co-authored “When Your Business Partner Is Your Spouse"
We discuss their experiences in building, buying, and selling multiple home service businesses. They also share lessons learned from their business ventures, including handling transitions, maintaining company culture, and the critical role of efficient customer service representatives (CSRs) in driving business success.
Finally, we discuss their recent partnership with Leap Partners, the process of selling their business while ensuring a seamles...2024-07-1145 min
Muddy Waters, Clear VisionEp. 28 From Arkansas to Louisiana: Mark Goodson's Path as a Landscape Architect and Community LeaderThe latest episode of Muddy Waters Clear Vision podcast is a must-listen for all aspiring entrepreneurs and leaders! In this episode, I sat down with Mark Goodson, a landscape architect and one of the owners of CSRS, a multidisciplinary consulting firm. Let’s dive into the highlights of their insightful conversation.
Mark Goodson shares how he was influenced by his parents' work ethics and the value of hard work, guiding him to be a successful business owner. He emphasizes the importance of finding passion and making a difference, not just focusing on making a living.
Ma...2024-07-0924 minToolbox for the TradesHow CSRs and Techs Create The Right Buying Environment for Your CustomerBrigham Dickinson is on a mission to help trades companies with low conversion rates, poor customer experience, and a lack of team alignment. He knows that if companies can tackle these problems, they can book more jobs and generate more referred customers for their businesses.It all comes down to having the right mindset and creating an environment of safety, comfort, and fun for the customer. This ultimately helps to create a buying environment where customers can make informed decisions. As the President and Founder of Power Selling Pros, Brigham and his t...2024-06-1845 min
FedLife PodcastFedLife Podcast: Understanding COLAs for CSRS, CSRS-Offset and FERSCost-of-living adjustments for federal retirees: Social Security COLA, CSRS COLA, and COLAs for CSRS-offset and FERS2024-06-1231 minFedLife PodcastFedLife Podcast: Understanding COLAs for CSRS, CSRS-Offset and FERSCost-of-living adjustments for federal retirees: Social Security COLA, CSRS COLA, and COLAs for CSRS-offset and FERS2024-06-1231 min
Unfiltered Vet DiscussionsEpisode 19: CSRsIn this episode of "Unfiltered Vet Discussions," the panelists delve into the critical role of Client Service Representatives (CSRs) in veterinary practices. They open by highlighting the often undervalued yet pivotal position CSRs hold as the front-line personnel who shape clients' first impressions and sustain the practice's success. The discussion acknowledges the challenges faced by CSRs, including high turnover and the common divide between front-end and medical staff. Panelists emphasize the necessity of recognizing CSRs as integral team members, deserving of respect, proper compensation, ongoing training, and career development opportunities. They share personal experiences and insights into the positive...2024-04-0422 min
Plumbing & HVAC Hustle PodcastStop Losing Leads w/ Michelle MyersI sat down with Michelle Myers at EPIC conference a few weeks back to dive deep on call ins and lead handling. Are leads slipping through the cracks?? Your CSRs are your first line of OFFENSE in getting a lead booked! It is important to have proper training, and consistent messaging and brand impression from your CSRs; it’s the first experience your customer has with your business, it’s important!!Pink Callers is a full package service to handle your call ins, find them at: https://www.pinkcallers.com/Learn more about us at: https...2024-04-0333 minEvidence To Excellence: News In Neuroplasticity and RehabEpisode 27: Introduction to Transcranial Magnetic Stimulation (TMS)Host Polly Swingle is joined by Dr. Nick Mischel, MD, PhD, and Steve Watts, MOT, OTR/L, CSRS, CBIS, AIB-VR, to discuss Transcranial Magnetic Stimulation (TMS). This procedure is FDA approved to improve symptoms of major depression, obsessive-compulsive disorder (OCD), migraines, and to help people stop smoking when standard treatments haven't worked well. The group also discusses ongoing research on this procedure for other neurological conditions.Dr. Nick Mischel, MD, PhD, is an Assistant Professor of Psychiatry and Behavioral Neuroscience in the Department of Psychiatry at Wayne State University’s School of Medicine, which is also where he...2024-02-2850 min
Ticker TalkEpisode 09: Emergency Department Syncope Care Made Simple, Safe, Efficient and Patient-Centered Canadian-StyleDr. Venkatesh Thiruganasambandamoorthy (Dr. Venk), CANet Investigator, senior scientist with the Ottawa Hospital Research Institute and Professor in the Departments of Emergency Medicine and School of Epidemiology and Public Health at the University of Ottawa, is internationally recognized in syncope research. He heads the Canadian Emergency Department Syncope Research Group, a research program whose vision is to reduce mortality and morbidity in patients with cardiovascular emergencies such as syncope and presyncope using robust risk stratification.
In this episode, Dr. Venk discusses the development of the Canadian Syncope Risk Score (CSRS) to guide the management of patients with...2024-02-0613 min
The Federal Retirement ShowFederal Employee Retirement Explained: FERS & CSRSIn this episode, Val takes a deep dive into the complex world of federal retirement systems, shedding light on the differences between CSRS (Civil Service Retirement System), CSRS Offset and FERS (Federal Employees Retirement System). Don’t miss this episode if you’re looking to secure your financial future as a federal employee. Make sure to subscribe to The Federal Retirement Show for more episodes and leave us a review! Have questions about retirement planning or other financial topics? Connect with Val and the topic could be featured in future episodes! Don't forget to leave a re...2024-01-2012 min
I Love Neuro192: Yoga Improves Outcomes In PT/OT With Chandler Tyrrell, OTR/L, CSRS, RYT 200Thank you for joining us today in a discussion about incorporating yoga into therapy! Erin interviewed Chandler Tyrrell, OTR/L, CSRS who practices in northern Virginia in both inpatient rehab and outpatient settings. She fell in love with yoga after her first class and knew she wanted to become certified. She also found a calling in occupational therapy and saw the benefit of having both specialties in her background to be extremely helpful for people with neurologic conditions. Chandler became certified with LoveYourBrain as well, a non-profit that works to improve the lives of people with brain injuries. 2023-12-1852 min
Born For The Trades: A Home Service PodcastRevolutionizing Home Service: Brigham Dickinson on the Future of CSR TrainingWelcome to our latest episode of the Born For The Trades - A home service podcast where we delve into the evolving landscape of Customer Service Representative (CSR) training in the home service industry. In this enlightening session, we're honored to host Brigham Dickinson, President and Founder of Power Selling Pros, a visionary in the world of customer service and sales.Brigham Dickinson brings a wealth of knowledge and experience to the table, having revolutionized the way CSRs interact with clients in the home service sector. His insights are not just theoretical but are backed by years...2023-11-2226 min
Profiles in Prosperity122 - Tom Piscitelli - T.R.U.S.T. Training and Consulting
Tom Piscitelli is a thought leader and top trainer in our industry, providing
training for technicians, salespeople, dispatchers, CSRs, and business owners
who provide HVAC, Plumbing, and Electrical Service. Tom's training is
thoughtful, thorough, ethical, and extremely effective. In addition to
training, Tom is an accomplished and respected author, speaker, and
consultant. In this episode you'll hear from Tom and learn:
How Tom Piscitelli got into our industry, grew his career, and ultimately
decided to strike out on his own.
How T.R.U.S.T Training and Consulting was formed and the services they
provide now.
Advice...2023-11-2119 min
Navigating Federal RetirementCOLA 2024: Federal Retirement & Health Hikes Featuring Drew Friedman
📌 Did you know the COLA (Cost of Living Adjustment) for federal retirees and social security beneficiaries in 2024 will be 32%? On today’s episode of Navigating Freedom in Federal Retirement, host Jeff Gill interviews Drew Friedman, a Federal News Network reporter focused on the federal workforce and pay and benefits. A D.C. native, she obtained her media studies degree from the University of Virginia. Before FNN, she was a producer for “Government Matters” and worked at ABC-7 TV news station in D.C.Jeff Gill collaborates with Drew Friedman to unpack the complexities of the 2024 COLA and the risin...2023-11-1527 min
Born For The Trades: A Home Service PodcastFrom Bottomless Fries to Boundless Bookings: CSR Strategies with a Red Robin TwistDive into a unique fusion of culinary delight and customer service excellence in this episode of "Born for the Trades," where host Mandeep Bhalla and Eric Thomas from Rival Digital unwrap layers of customer service strategies, inspired by none other than the beloved eatery, Red Robin. This 10-minute podcast, packed with flavor and wisdom, was recorded at the lively "Home Service Freedom" event hosted by Tommy Mello.The episode begins with Mandeep and Eric sharing their passion for Red Robin, recounting their favorite burgers and the irresistible charm of bottomless fries. However, this isn't just a foodie...2023-11-1511 min
HVAC Success Secrets: RevealedEP: 153 Brigham Dickinson w/ Power Selling Pros - Leading With PrinciplesSend us a textWe had the pleasure of hosting Brigham Dickinson during our live sessions at Profit Rocket Growth Summit 2023!Brigham is a man of many talents: the author of three insightful books, the brain behind Power Selling Pros, and the owner of a revolutionary athletic recovery program. We focused on his CSR training program and touched on his three best-selling books and how he has made a difference for leaders in the home service industry:What we learned from Brigham:What...2023-09-2827 min
Better Learning PodcastWarren Drake & Adam Smith | Safety Through Community: Encouraging Ownership of School CultureExplore the vital role that a nurturing school community plays in fostering safe and effective learning environments. Warren Drake and Adam Smith discuss the importance of meeting students' basic needs and encouraging them to take active roles in shaping their school's culture. They delve into strategies for breaking the culture of silence, promoting open communication, and the critical role of school leaders in facilitating a safe and supportive atmosphere. Join us as we unpack the nuances of building a school community where every student feels valued, empowered, and ready to flourish. Warren Drake is the Senior Business D...2023-09-1337 min
Faces of TBITips from an Occupational Therapist with Zoe McLeanSend us a textZoe McLean, MS,OTR/L, CSRS, CBIS is an Occupational Therapist at Northeast Rehabilitation Hospital, an Inpatient Acute Rehabilitation Hospital with four locations in New Hampshire. Zoe has achieved significant specialty milestones as a Certified Stroke Rehabilitation Specialist (CSRS) and Certified Brain Injury Specialist (CBIS). She works with adults who have experienced life-changing health events such as a Stroke or Brain Injury. She is an active member of the Brain Injury Core Team and a fieldwork educator. She mentors clinical staff members across all disciplines and takes an active role in helping each patient a...2023-08-1633 min
Tips from an Occupational Therapist with Zoe McLeanZoe McLean, MS,OTR/L, CSRS, CBIS is an Occupational Therapist at Northeast Rehabilitation Hospital, an Inpatient Acute Rehabilitation Hospital with four locations in New Hampshire. Zoe has achieved significant specialty milestones as a Certified Stroke Rehabilitation Specialist (CSRS) and Certified Brain Injury Specialist (CBIS). She works with adults who have experienced life-changing health events such as a Stroke or Brain Injury. She is an active member of the Brain Injury Core Team and a fieldwork educator. She mentors clinical staff members across all disciplines and takes an active role in helping each patient achieve functional milestones and accomplish their g...2023-08-1634 min
To The Point - Home Services PodcastCall Coaching Tips to Max Every Call CSRs are your first line of defense…and offense! We bring on Liz Patel to talk about call coaching your CSRs to boost your bottom line and make sure you aren't losing out on valuable leads in the highly competitive home services and improvement industry. Listen now! YouTube | Instagram | Facebook | TikTok 05:15 How did you get into the trades? 08:27 How did the beta experiences go with such big companies? 14:52 What are some of the KPIs that these contractors should be looking for to measure success? 19:33 How do you handle varying skil...2023-08-1547 min
VCA Voice Veterinary PodcastThe Secret Lives of CSRs: Michelle TaylorSend us a textJoin Dr. Kerl in an interview with Michelle Taylor as they discuss the secret lives of customer service representatives within VCA. In their conversation, they chat about the vital role CSRs play in keeping the day to day communication channels of an animal hospital running smoothly. Visit our website: vcavoice.comAll episodes produced by dādy creative 2023-07-3121 min