Shows
The CUInsight NetworkRemembering Your Why - CUInsight“My best hack is always keeping my why in focus. Work is part of my why, but also my kids are my why too." – Linda LafortuneThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today’s show is Linda Lafortu...
2025-08-2210 min
The CUInsight ExperienceEnergy Equation with Lauren Culp (#211)“We must really control the inputs we are taking into our brain.” - Lauren CulpWelcome to episode 211 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Humanidei.This episode is sponsored by Alacriti—a leading payments fintech helping credit unions compete with challenger banks and digital wallets. Alacriti delivers seamless, real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. With a single, cloud-native platform that connects to The Clearing House, Fedwire, ACH, and FedNow, credit unions...
2025-06-0638 min
The CUInsight ExperienceParadox with Greg Michlig (#210)“...You establish trust with your team by being... willing to be vulnerable enough to, as a leader... to say... that's something that I hadn't thought about. That is an expertise that I don't have right now.” - Greg MichligWelcome to episode 210 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.This episode is sponsored by Alacriti—a leading payments fintech helping credit unions compete with challenger banks and digital wallets. Alacriti delivers seamless, real-time money movement experiences for loan payments, A2A tran...
2025-05-2340 minThe CUInsight NetworkTell Your Story - CUInsight“Every time you tell a story, someone's gonna be inspired by what you're doing, and someone's going to believe in credit unions.” - John PettitThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today’s show is our own John Pettit, Managi...
2025-05-1610 minThe CUInsight NetworkCollaboration, Not Competition - CUInsight“Sales and marketing should be talking every day, because everything you’re doing should be marching in the same direction.” - Whitney BedardThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today’s show is Whitney Bedard, Vice President of Marketing and Digital at CUIns...
2025-04-0419 min
The CUInsight ExperienceSekou Bermiss - Building Resilience (#198)“A good leader will create conversation by being honest about what they believe, even if they know people will disagree with it.” - Sekou BermissThank you for tuning in to episode 198 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today’s show is Sekou Bermiss, Associate Professor of Strategy and Entrepreneurship at the Kenan-Flagler Business School on the campus of the Un...
2024-11-0847 min
The CUInsight ExperienceLauren Culp - Transitions (#194)“Push the envelope. Don't let your role, your organization, our industry as a whole become stagnant.” - Lauren CulpThank you for tuning in to episode 194 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the...
2024-09-1346 min
The CUInsight ExperienceRobbie Young - You Matter (#193)“When we take a minute to help ourselves, that leaves us in a better place to support others.” - Robbie YoungThank you for tuning in to episode 193 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel g...
2024-08-3040 min
The CUInsight ExperiencePamela Barnum - Tactical Influence (#192)“Trust exists at the crossroads of confidence and empathy.” - Pamela BarnumThank you for tuning in to episode 192 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Velera, formerly PSCU/Co-op Solutions, the nation’s premier payments credit union service organization and an integrated financial technology solutions provider. Velera serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.M...
2024-08-1645 minThe CUInsight NetworkConnecting People - CUInsight“When we prioritize mental health, we create stronger, healthier, more compassionate industries for everyone.” - Robbie YoungThank you for tuning in to The CUInsight Network, with your host, Lauren Culp, President & CEO of CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today’s show is Robbie Young, VP of Strategic Growth at CUInsight. Robbie is a Certified Credit Union...
2024-05-3126 min
The CUInsight ExperienceLibby Gill - Hope Theory (#180)“The relationships you build in and outside the organization are critically important.” - Libby GillThank you for tuning in to episode 180 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Libby Gill, Leadership Expert, Executive Coach, and Award-Winning Author. Libby Gill guides individuals and organizations to lead through change, challenge, and chaos by deeply engaging employees on a shar...
2024-03-0145 min
The CUInsight ExperienceMike Veny - Pause & Reflect (#172)“Workplace mental health has a lot to do with the culture.” - Mike VenyThank you for tuning in to episode 172 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Amazon Business. With the value and convenience of Amazon, plus innovative tools and features, purchasing leaders in credit unions can reduce costs, save time, maintain control, and efficiently scale operations. Amazon Business, the most comprehensive one-stop shop for business purchasing.My guest on today's show is Mike Veny, who is f...
2023-10-2740 min
The CUInsight ExperienceRandall Smith - Be Curious (#169)“One of the things that makes credit unions so beautiful is that people are willing to share.” - Randall SmithThank you for tuning in to episode 169 of The CUInsight Experience podcast. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.In this episode, the tables are turned as Randall Smith...
2023-09-1542 min
The CUInsight ExperienceTricia Szurgot - Think Infinite (#163)“We’re in the people business, we’re not in the money business.” - Tricia SzurgotIn episode 163 of The CUInsight Experience podcast, host Randy Smith, a co-founder of CUInsight.com, sits down with Tricia Szurgot, President and CEO of Securityplus FCU.This episode is brought to you by CUES, the credit union industry’s leading talent development solutions provider. After listening to our show, be sure to learn more about TalentNEXT, the conference that takes a laser-focused look at smart people strategies for your credit union. Register today!In this ep...
2023-06-2350 minThe CUInsight NetworkAdvocacy & Compliance - NAFCU (#57)“We want to create a legislative and regulatory environment so credit unions don’t just survive, but thrive and grow.” - Dan BergerThank you for tuning in to episode 57 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today’s show is Dan Berger, President and CEO at N...
2023-05-1916 min
The CUInsight ExperienceBrittany Hodak - Superfans (#159)“Create a culture where your goal is to leave every one of your members better than when you found them.” - Brittany HodakThank you for tuning in to episode 159 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent development solutions provider in the credit union industry. After listening to our show, learn more and register for CEO Dialogue. This new CUES event is an opportunity to join your fellow CEOs from credit unions across North...
2023-04-2848 min
The CUInsight ExperienceDiana Kander - Curiosity Muscle (#154)“Don’t let innovation happen to you. Be an organization that is constantly thinking about improving.” - Diana KanderThank you for tuning in to episode 154 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Allied Solutions. Allied Solutions is focused on helping clients grow their bottom line, protect their business and members, and evolve to stay ahead of the competition.My guest on today's show is Diana Kander, a New York Times Bestselling Author, Consultant, and Keynote Speaker. Diana...
2023-02-1737 min
The CUInsight ExperienceLeo Ardine - Create Space (#150)“Tell stories so that people can connect to that purpose.” - Leo ArdineThank you for tuning in to episode 150 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Elan Credit Card. Elan partners with more than 250 credit unions to provide an outsourced credit card program, and offers merchant and mortgage services for credit union members and business owners.My guest on today's show is Leo Ardine, President and CEO of United Teletech Financial Federal Credit Union. Leo begins by s...
2022-12-1647 min
The CUInsight ExperienceKaren Allen - Mindset Reset (#145)“Stop and refuel, don’t get stuck on the side of the road." - Karen AllenThank you for tuning in to episode 145 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Elan Credit Card. Elan partners with more than 250 credit unions to provide an outsourced credit card program, and offers merchant and mortgage services for credit union members and business owners.My guest on today's show is Karen Allen. Karen is a TEDx speaker, founder of 100% Human, and auth...
2022-10-0741 min
The CUInsight ExperienceNick Tasler - Science of Wonder (#142)“As human beings, we never stop growing. We never stop evolving. And organizations should be the same." - Nick TaslerThank you for tuning in to episode 142 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Elan Credit Card. Elan partners with more than 250 credit unions to provide an outsourced credit card program, and offers merchant and mortgage services for credit union members and business owners.My guest on today's show is Nick Tasler, an internationally-acclaimed thought leader, author, an...
2022-08-2632 min
The CUInsight ExperienceLucas Tindell - Invest Your Time (#134)“Make the change, be the change, or get swept away in the current of change.” - Lucas TindellThank you for tuning in to episode 134 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Allied Solutions. Allied Solutions is focused on helping clients grow their bottom line, protect their business and members, and evolve to stay ahead of the competition.My guest on today's show is author, speaker, trainer, and business and life coach, Lucas Tindell. He is also the keynote spea...
2022-05-0641 min
The CUInsight ExperienceHamza Khan - Future of Work (#127)“Change before change is required.” - Hamza KhanThank you for tuning in to episode 127 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Hamza Khan, a global keynote speaker and best selling author who has unique insights into the future of work. Hamza Khan’s clients have included some of the world’s most dynamic companies and organizations, including Microsoft, PepsiCo...
2022-01-2839 min
The CUInsight ExperienceDavid Miller - Connecting People (#119)“If you want a great community, you have to be a part of it.” - David MillerThank you for tuning in to episode 119 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CUES. CUES is the leading talent development solutions provider to the credit union industry.My guest on today's show is David Miller, Co-founder of CUInsight. In this episode, we chat about the history of CUInsight and how it all came to be. We dive deeper into...
2021-09-1042 min
The CUInsight ExperienceKevin Bethune - Human Potential (#116)“How do you show up when it matters to your members?” - Kevin BethuneThank you for tuning in to episode 116 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CUES. CUES is the leading talent development solutions provider to the credit union industry.My guest on today's show is Kevin Bethune, Founder & Chief Creative Officer at dreams • design + life. Kevin will be our keynote speaker for the upcoming CUInsight Mini-Con: GROW. In this episode, Kevin chats about his ca...
2021-07-3041 min
The CUInsight ExperienceLauren Culp - Building the Ship (#115)“Don’t ever be afraid to challenge the status quo.” - Lauren CulpThank you for tuning in to episode 115 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CUES. CUES is the leading talent development solutions provider to the credit union industry.My guest on today's show is Lauren Culp, our very own Publisher & CEO here at CUInsight.com. In this episode, we chat about all things leadership: insights and tips for first time CEOs, leading through a glob...
2021-07-1646 min
The CUInsight ExperienceTonita Webb - Humanizing Membership (#108)“Members are also people.” -Tonita WebbThank you for tuning in to episode 108 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Today I sat down with Tonita Webb, the new CEO of Verity Credit Union. We talked about her new role and her journey from the military to credit unions. We also discussed her passion for serving the underserved and crea...
2021-04-0954 minThe CUInsight NetworkCannabis Banking - Shield Compliance (#5)Thank you for tuning in to episode 5 of The CUInsight Network, with your host, Randy Smith, co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.Today, my guest is Tony Repanich, President & COO of Shield Compliance. Tony shares how he actually grew up wanting to be in the financial services industry. He also gives us insight on what credit unions must consider when providing support to...
2021-04-0229 min
The CUInsight ExperienceChaz Rzewnicki - Be Legendary (#107)“It’s not about the income; it’s about the outcome” - Chaz RzewnickiThank you for tuning in to episode 107 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.In this episode, I sit down with Chaz Rzewnicki, the President & CEO of Dover Federal Credit Union. Chaz shares his leadership journey, the reason putting people first is so important to him, an...
2021-03-2639 minThe CUInsight NetworkThe Right Data - TransUnion (#4)Thank you for tuning in to episode 4 of The CUInsight Network, with your host, Randy Smith, co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest today is Sean Flynn, the Senior Director of Credit Unions at TransUnion. Sean discusses how he wanted to be a Navy pilot when he grew up but ended up in a high school program that put him on the...
2021-03-1925 min
The CUInsight ExperienceTodd Harper - F.I.R.E. Philosophy (#106)“Be safe, be well, be kind!” - Chairman Todd M. HarperThank you for tuning in to episode 106 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on today's show is The Honorable Todd M. Harper, Chairman of the National Credit Union Administration (NCUA). Chairman Harper was recently appointed to lead the NCUA Board by President Biden. We talked...
2021-03-1250 minThe CUInsight NetworkDigital Integration - CRMNEXT (#3)Thank you for tuning in to episode 3 of The CUInsight Network, with your host, Randy Smith, co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Joe Salesky, the CEO of CRMNEXT. Joe sums up what CRMNEXT is in two words; “Relationship Multipliers.” They assist credit unions in ‘simplifying the work’ by enhancing the member experience and increasing productivity, profitability and innovati...
2021-03-0532 min
The CUInsight ExperienceIndia Gary-Martin - Learning Leadership (#105)“When you create an intentional environment, people will begin to think for themselves.” -India Gary-MartinThank you for tuning in to episode 105 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Today we have a very special guest on the show India Gary-Martin. India’s name may be familiar to you as she was our Keynote recently at the Lead CUInsigh...
2021-02-2641 minThe CUInsight NetworkFinancial Education - Zogo (#2)Thank you for tuning in to episode 2 of The CUInsight Network, with your host, Randy Smith, co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Bolun Li, the Founder & CEO of Zogo. He and his team work closely with credit unions and other financial institutions to provide an on-the-go and interactive financial education tool. This tool is meant to not...
2021-02-1917 min
The CUInsight ExperienceSundie Seefried - Trust Yourself (#104)“The status quo won’t work anymore.”Thank you for tuning in to episode 104 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest today is Sundie Seefried, the President & CEO of Partner Colorado Credit Union. We discuss leadership and her process to innovation and taking risks, and she talks about getting buy-in for big ideas from her board that I t...
2021-02-1238 minThe CUInsight NetworkLending Protection - Securian Financial (#1)Thank you for tuning in to episode 1 of The CUInsight Network, with your host, Randy Smith, co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Bill Gould, the Senior Vice President at Securian Financial Group. He oversees sales, business development, financial management, strategic planning, marketing, compliance, and operations. And if that's not enough, he's also responsible for the financial institution...
2021-02-0521 min
The CUInsight ExperienceDavid Tuyo - Think Big (#103)“Don’t be afraid to lean in and be the nerd for your members, for your team, or for the industry.” David TuyoThank you for tuning in to season 3, episode 103 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest today is David Tuyo, the President and CEO of University Credit Union in California. David shares some amazing things h...
2021-01-2941 min
The CUInsight ExperienceAntonio Neves - Rediscover You (#102)“There is always opportunity in change.”Thank you for tuning in to season three, episode 102 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My first guest of Season three is Antonio Neves. Antonio is an internationally recognized leadership speaker, author, podcaster, and success coach and was our first keynote in the CUInsight mini-con series we launched last November. Because of the...
2021-01-1547 min
The CUInsight ExperienceJill and Randy - Morning Walks (#101)“We can get what we want out of life if we are intentional about it.” Jill NowackiThank you for tuning in to episode 101 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight for credit unions from coast to coast.In this season's final episode, we are changing things up a little. My co-host, the one and only Jill Nowacki, and I are looking back on this crazy year and discussing the good that is ofte...
2020-12-1132 min
The CUInsight ExperienceJim Nussle - Full Circle (#100)“Start with the end in mind.”Thank you for tuning in to episode 100 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight for credit unions from coast to coast.My guest on this 100th episode was also my guest on the very first episode of The CUInsight Experience Podcast, Jim Nussle, the President, and CEO of CUNA. I was looking forward to this conversation with Jim. We intentionally kept it broad in scope when talking abou...
2020-11-2746 min
The CUInsight ExperienceNader Moghaddam - Good Partners (#99)“If you make sure your boss wins, you will be successful through their success.”Thank you for tuning in to episode 99 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight for credit unions from coast to coast.My guest on today's show is Nader Moghaddam, the President and CEO of Financial Partners Credit Union in California. We talked about what it takes to be a good leader, great insights into board relations, and why that CEO...
2020-11-1341 min
The CUInsight ExperienceDebbie Painter - Stay Intentional (#98)“Love what you do, and if you don’t love it, find that love.”Thank you for tuning in to episode 98 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight for credit unions from coast to coast.My guest on today’s show is Debbie Painter, the President and CEO of the Kentucky Credit Union League. Debbie and I talk about leadership and the communication skills it takes to be a good leader in this digital...
2020-11-0633 min
The CUInsight ExperienceBert J. Hash Jr. - Dig Deeper (#97)“People don’t really care what you know, they want to know that you care.”Thank you for tuning in to episode 97 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight for credit unions from coast to coast.My guest on today's show is Mr. Bert J. Hash Jr., the former Presiden and CEO at MECU in Baltimore. Bert is very busy in his retirement and services on many boards and committees in his community and ar...
2020-10-3048 min
The CUInsight ExperienceLucy Ito - Organizational Interest (#96)“A single leader doesn’t have all the answers.” - Lucy Ito Thank you for tuning in to episode 96 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight for credit unions from coast to coast.My guest on today’s show is Lucy Ito, the President, and CEO of NASCUS, The National Associate of State Credit Union Supervisors. We talk about credit unions and the relationship with regulators because of Lucy’s interesting seat at the table...
2020-10-2336 min
The CUInsight ExperienceDeedee Myers - Why Not (#95)“Professionals have coaches, amateurs do not.” - DeeDee MyersThank you for tuning in to episode 95 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight for credit unions from coast to coast.My guest on this episode is Deedee Myers, Founder, and CEO of DDJ Myers. We talk about leadership lessons learned, the value of coaching, what it takes to be a good leader. We spend a lot of time making sure that we, as indiv...
2020-10-1635 min
The CUInsight ExperienceLarry Sewell - Better Together (#94)“There is no requirement to have a formal title to be a leader.” - Larry Sewell Thank you for tuning in to episode 94 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight for credit unions from coast to coast.My guest on today’s show is Larry Sewell. Larry is the VP of Corporate Partnership and Advocacy at Together Credit Union and the new Board Chair of the African American Credit Union Coalition. We talk about...
2020-10-0946 min
The CUInsight ExperienceShruti Miyashiro - Encouraging Growth (#93)"There's no limit to the ways we can learn." - Shruti MiyashiroThank you for tuning in to episode 93 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance who is transforming data into actionable insight for credit unions from coast to coast. My guest on today's show is Shruti Miyashiro. Shruti is the President and CEO of Orange County's Credit Union. We talk about keeping teams connected in this ever-changing world and maintaining the credit union’s culture, and mission. Shr...
2020-10-0242 min
The CUInsight ExperienceRandy Salser - Creating Momentum (#92)“It’s hard to learn being right all the time.” - Randy Salser Thank you for tuning in to episode 92 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest today is Randy Salser, the President of NAFCU Services Corporation. Listen as we talk about credit unions, leadership lessons learned, and life. Randy shares some great stuff on remote work, keeping...
2020-09-2533 min
The CUInsight ExperienceMina Worthington - Dragon Slaying (#91)“Never let a crisis go wasted.” - Mina Worthington Thank you for tuning in to episode 91 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Randy has Mina Worthington as his guest on the show today. She is the President and CEO of Solarity Credit Union in Yakima, Washington. We talk about digital transformation, the future of credit unions, remo...
2020-09-1831 min
The CUInsight ExperienceVictor Corro - It’s Doable (#90)“Connecting the mission to everyone is what we should be doing.” - Victor Corro Thank you for tuning in to episode 90 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest today is Victor Corro, President and CEO of Coopera and one of the CU DEI Collective founding members. We talk a ton about credit unions and their challenges with all...
2020-09-1140 min
The CUInsight ExperienceKathryn Davis - Showing Up (#89)“Don’t give up, put it out there and be deliberate in what you want in life.” - Kathryn DavisThank you for tuning in to episode 89 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on this episode is Kathryn Davis. Kathryn is the President and CEO of Valley First Credit Union in California. We talk about Kathryn’s path t...
2020-09-0438 min
The CUInsight ExperienceBrian Schools - Lasting Culture (#88)“Lead with principles first and then get out of people's way.” - Brian Schools Thank you for tuning in to episode 88 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.My guest on today's episode is Brian Schools. Brian is the President and CEO of Chartway Federal Credit Union and is someone I have been looking forward to having on the show...
2020-08-2837 min
The CUInsight ExperienceChristina O’Brien - Building Foundation (#87)“It’s about growing and learning, and taking every opportunity that you’re afforded.” - Christina O’BrienThank you for tuning in to episode 87 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Over the last few months, credit unions have had to adapt to new ways of interacting with their members. On this week’s episode, I’m talking with Christina...
2020-08-2130 min
The CUInsight ExperienceKen Cahoon - Perfecting the Process (#86)“Save people money, increase their buying power, and enhance their lives.” - Ken CahoonThank you for tuning in to episode 86 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.With more and more members opting to forgo the traditional branch experience, credit unions must be strategic in their efforts to provide great member service going forward. To learn more about how...
2020-08-1445 min
The CUInsight ExperienceJoanne Todd - Creating Community (#85)“Education is really the most powerful thing behind change.” - Joanne ToddThank you for tuning in to episode 85 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Credit union leaders can learn a lot about navigating difficulty from the amazing work being done at the international level for our movement. On this week’s episode, I’m sitting down with Joanne T...
2020-08-0741 min
The CUInsight ExperienceChuck Purvis - Reenergized and Reengaged (#84)“We’ve got to collaborate as an industry to be able to innovate.” - Chuck PurvisThank you for tuning in to episode 84 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.The credit union industry is headed into an exciting period of innovation and digital transformation. As such, I’m chatting with Chuck Purvis, President and CEO of Coastal Credit Union in...
2020-07-3148 min
The CUInsight ExperienceBrian Branch - Global Exposure (#83)“When you see a problem, you need to find a solution.” - Brian BranchThank you for tuning in to episode 83 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Across the globe, credit unions have stepped up to serve their members and communities throughout this pandemic. On this week’s show, I’m talking with Brian Branch, President and CEO of the...
2020-07-2432 min
The CUInsight ExperienceMark Alguard - Purposeful Change (#81)“Go slow in making long-term decisions that are hard to unwind.” - Mark Alguard Thank you for tuning in to episode 81 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.When it comes to the future of member service, the role of traditional branches and headquarters, as well as workspaces in general, has begun to shift. On this week’s episode...
2020-07-1036 min
The CUInsight ExperienceMonica Davy - Inclusive Opportunities (#80)“The best decisions are made when you include others in your processing.” - Monica DavyThank you for tuning in to episode 80 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Over the last few months, there have been many important conversations in the credit union industry about the diverse needs of credit union members and employees. At the center of man...
2020-07-0344 min
The CUInsight ExperienceJames Wileman - Be Proactive (#79)“Time, experience, and a willingness to learn, that’s the bridge from here to where you’re trying to go.” - James WilemanThank you for tuning in to episode 79 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Credit unions across the country have been extremely agile over the last few months in responding to various service challenges and a whole ho...
2020-06-2645 min
The CUInsight ExperienceMarsha Majors - Safe Spaces (#78)“We’re here for one purpose, and that’s to serve our members, serve one another well, and to serve our communities.” - Marsha MajorsThank you for tuning in to episode 78 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.In today’s environment of remote work and social change, what is your credit union doing to ensure your members and...
2020-06-1937 min
The CUInsight ExperienceCathie Mahon - Powerful Networks (#77)“We go where the banks can’t and won’t, and we should own that.” - Cathie MahonThank you for tuning in to episode 77 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.For many low and moderate-income families across the country, Community Development Credit Unions (CDCUs) have been a vital support system throughout the COVID-19 crisis and resulting recession...
2020-06-1242 min
The CUInsight ExperienceJames Schenck - I Love It Here (#76)“Focus on what matters, where it matters, and where you can make the most impact.” - James SchenckThank you for tuning in to episode 76 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.While many credit unions contemplate the future of service for their members, PenFed Credit Union has been able to leverage their remote infrastructure to thrive in an oth...
2020-06-0542 min
The CUInsight ExperienceMary Beth Spuck - Your Authentic Self (#75)“Life is too short to be somewhere where you’re not 100% all in.” - Mary Beth SpuckThank you for tuning in to episode 75 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.While credit unions remain focused on safely providing much-needed services for their members, many leaders are beginning to think about how they can adapt their credit union to our r...
2020-05-2938 min
The CUInsight ExperienceMark Arnold - Vision and Values (#74)“It’s not just about the work you do, it’s about the people you impact.” - Mark ArnoldThank you for tuning in to episode 74 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.In the midst of a crisis, it can be difficult to balance member’s immediate needs with the long-term plans and goals for your brand. To discuss t...
2020-05-2243 min
The CUInsight ExperienceApril Clobes - Mission Moments (#73)“Each interaction is meaningful and you should live each to the fullest.” - April ClobesThank you for tuning in to episode 73 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Over the last few weeks, credit unions across the county have had to make major changes to how they serve their members and community. On this week’s episode, I sat do...
2020-05-1544 min
The CUInsight ExperienceKeith Monson - Navigating Risk (#72)“You can’t manage what you can’t monitor.” - Keith MonsonThank you for tuning in to episode 72 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.As credit unions grapple with the impact of COVID-19, navigating the complexities surrounding risk and compliance has been a perpetual sticking point for many executives. To learn more about some of the most press...
2020-05-0838 min
The CUInsight ExperienceCarrie Birkhofer - Coaching Through Crisis (#71)“Go slow to go smooth, because smooth is fast.” - Carrie BirkhoferThank you for tuning in to episode 71 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.At certain points in your life, you’ve likely felt lost or unfocused. It’s in times like these that you learn a lot about yourself, according to Carrie Birkhofer, President and CEO of Bay...
2020-05-0141 min
The CUInsight ExperienceDenise Stevens - Adjusting to Innovation (#70)“Everybody makes mistakes, sometimes you just have to laugh at things and not be scared to try.” - Denise StevensThank you for tuning in to episode 70 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Whether it’s grocery delivery, UberEats, or Amazon Prime, consumers are rapidly adapting to new, online methods of service and delivery in order to protect...
2020-04-2446 min
The CUInsight ExperienceBo McDonald - Meaningful Work (#69)"My happiness and enjoyment for doing what I do has to exceed just getting a paycheck.” - Bo McDonald Thank you for tuning in to episode 69 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.On this week’s episode, I’m exploring relevancy and strategic planning with my colleague and long-time friend, Bo McDonald. As President and CEO of Your Mark...
2020-04-1743 min
The CUInsight ExperienceLisa Brown - Leading Fearlessly (#68)“Don’t let fear dictate how you make your decisions and how you lead.” - Lisa BrownThank you for tuning in to episode 68 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Navigating a major crisis can be difficult, especially when it has the potential to affect both your member’s personal and financial health. On this week’s episode, I s...
2020-04-1053 min
The CUInsight ExperiencePete Hilger - Promise to Deliver (#67)“When we understand the big picture, we can apply those lessons learned.” - Pete HilgerThank you for tuning in to episode 67 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.When it comes to digital transformation, how do you stay ahead of the pace of change, while also providing value? What role can digital technology and data play in the su...
2020-04-0343 min
The CUInsight ExperienceCarrie Hunt - Approaching Advocacy (#66)“Confidence is the key to all things in life.” - Carrie HuntThank you for tuning in to episode 66 of The CUInsight Experience podcast with your host, Randy Smith, Co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward.On this week’s episode, I’m discussing the current state of credit union advocacy efforts with Carrie Hunt, Executive Vice President of Government Affairs and General Council for the...
2020-03-2736 min
The CUInsight ExperienceTodd Clark - Adapting to Change (#65)“If there weren’t hard decisions in companies, we wouldn’t need leaders.” - Todd ClarkThank you for tuning in to episode 65 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward.In this episode, I sit down with Todd Clark, President and CEO of CO-OP Financial Services, to discuss CO-OP’s digital platform, the future of credit unions, an...
2020-03-2046 min
The CUInsight ExperienceJill Nowacki - Culture of Empowerment (#64)“Leaders can come from all walks of life, all levels of experience, and all different backgrounds.” - Jill NowackiThank you for tuning in to episode 64 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward.In this episode, I’m discussing changing trends in the workplace and the war for talent with Jill Nowacki, Founder...
2020-03-1343 min
The CUInsight ExperienceJoe Hearn - Delivering on a Promise (#63)“Connect, slow down, and show that you care, that’s where the magic can happen.” - Joe Hearn Thank you for tuning in to episode 63 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward.In today’s episode, I’m talking with Joe Hearn, President and CEO of Dupaco Community Credit Union in Dubuque, Iowa. I had the opportunit...
2020-03-0639 min
The CUInsight ExperienceMarlene Schwartz - Laying the Groundwork (#62)“You begin to grow exponentially when you understand yourself and your limitations” - Marlene Schwartz Welcome to episode 62 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward.For this episode, I had the pleasure of sitting down with Marlene Schwartz at the recent CUES Symposium in Hawaii to discuss credit union planning, collaboration, and leadership from the perspective of a...
2020-02-2839 min
The CUInsight ExperienceRyan Donovan - Taking the Hill (#61)“Never let the number of times you’ve gone around the sun be a limit on your potential” - Ryan DonovanWelcome to episode 61 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward.Do you think policymakers’ perception of credit unions is static? Listen as Ryan Donovan, Chief Advocacy Officer at the Credit Union National Association, and I examine...
2020-02-2150 min
The CUInsight ExperienceMaria LaVelle - Empower Others (#60)“Life happens to everyone, don’t judge” - Maria LaVelleWelcome to episode 60 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payment processing partner whose mission is to drive the credit union movement forward.Have you ever had a mentor push you to be more than you thought you could be? Listen, as Maria LaVelle, President, and CEO of Pheple Federal Credit Union in Pennsylvania, shares how her mentor did just t...
2020-02-1439 min
The CUInsight ExperienceAnthony Hernandez - Building Consensus (#59)“Set the goal. Create the plan. Then forget the goal and work the plan.” - Anthony Hernandez Welcome to episode 59 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payments processing partner whose mission is to drive the credit union movement forward.Do you know how vital the defense credit unions are to military personnel and their families? Listen in as Anthony Hernandez and I speak about what they do and how...
2020-02-0755 min
The CUInsight ExperienceRhonda Hotard - Find Your Why (#58)“Help people so they can focus on life.” - Rhonda Hotard Welcome to episode 58 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payments processing partner whose mission is to drive the credit union movement forward.What is your ‘Why’? Listen as Randy and his guest Rhonda Hotard discuss how asking this question can change the member service at your credit union. Rhonda is the President and CEO of the Louisiana Federal C...
2020-01-3144 min
The CUInsight ExperienceJeff Olson - Stay Relevant (#57)“Title doesn’t make you a leader.” - Jeff Olson Welcome to episode 57 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payments processing partner whose mission is to drive the credit union movement forward.In today’s episode, I’m speaking with Jeff Olson. Jeff is the President and CEO of The Credit Union Association of the Dakotas. I’ve enjoyed getting to know Jeff over the past couple years and was excit...
2020-01-2435 min
The CUInsight ExperienceRachel Pross - Living Fully (#56)"Get out of your own way and remember that there are no guarantees in life. Live it fully every day." - Rachel ProssWelcome to episode 56 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payments processing partner whose mission is to drive the credit union movement forward.In today's episode, I’m speaking with Rachel Pross. Rachel is the Chief Risk Officer at Maps Credit Union, Salem, Oregon and she wr...
2020-01-1744 min
The CUInsight ExperienceDeepthi Dommaraju - Listen, Learn and Lead (#55)“If you have a personal goal. You and only you can change that.” - Deepthi DommarajuWelcome to episode 55 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted payments processing partner whose mission is to drive the credit union movement forward.In this episode, Randy is speaking with Deepthi Dommaraju. She is the Vice President of Data Analysis at Trellance, which offers data analytics solutions to help credit unions revolutionize the prod...
2020-01-1034 min
The CUInsight ExperienceRodney Hood - Effective Not Excessive (#54)“Proper preparation and planning prevent poor performance.” - Chairman Rodney E. HoodWelcome to episode 54 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CO-OP Financial Services. CO-OP is your trusted payments processing partner whose mission is to drive the credit union movement forward.In this episode, Randy is speaking with The Honorable Rodney E. Hood. He was nominated by the President and confirmed in 2019 as the 11th Chairman of the NCUA. They discuss his goals for the NCUA under his chai...
2020-01-0352 min
The CUInsight ExperienceRandy Smith - Learning and Growing (#53)“It doesn’t have to be done or perfect to launch.” - Randy SmithWelcome episode 53 of The CUInsight Experience podcast. The season one finale. Hosted by Randy Smith, co-founder of CUInsight.com. This episode the tables are turned and Jill Nowacki, president and CEO of Humanidei (and my human), plays host and is putting me on the hot seat. Jill asks me all the questions I have asked my guests this last year on the show, along with a few little twists.We talk about my favorite guests, episodes, and locations around the wo...
2019-12-2045 min
The CUInsight ExperienceLauren Culp - Looking Forward (#39)“When one of us succeeds, we all rise.” - Lauren CulpWelcome to episode 39 of The CUInsight Experience podcast. Hosted by Randy Smith, Co-Founder of CUInsight.com. In this episode, Randy has a conversation with Lauren Culp, the new Publisher and CEO of CUInsight.com.Randy and Lauren talk about the need for credit unions to embrace their identity and nimbly adapt to changes both for the market and for the workforce. Lauren shares her perspective on how credit unions will be able to keep up with the times going forward, the need for...
2019-09-2037 min
The CUInsight ExperienceJill Nowacki - Where Are Your Socks? (#18)"She who is truest to her authentic self, wins.” - Jill NowackiHappy Mother’s Day! In honor of the day, I have an incredibly special guest on the show: my favorite mom, my partner, and the person I get to explore the world with. Jill Nowacki was one of the first and most popular guests on the show, so I’m delighted to have her back for another conversation.If you’ve listened to the podcast before, you’ve probably heard that many guests answer “mom” to the question of who comes to mind when t...
2019-05-0828 min
The CUInsight ExperienceMike Walsh - Algorithmic Revolution (#15)“Credit unions were a disruptor in their space too. They were a radical idea.” - Mike WalshWelcome to episode 15 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Mike Walsh joins me today for a fascinating conversation with someone who is outside the credit union space. At PSCU Member Forum in Austin, TX, I managed to snag one of the keynote speakers to sit down and chat, and that conversation is this episode! Mike is a futurist, a global nomad, the CEO of Tomorrow, and a consultant who help...
2019-04-2426 min
The CUInsight ExperienceTracie Kenyon - Everyone on the Bus (#12)"There’s nothing bad about cooperation” - Tracie KenyonWelcome to episode 12 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. I’m delighted this week to welcome Tracie Kenyon, the president and CEO of the Montana Credit Union Network, onto the show today! Tracie is also the board chair of Filene, and a board member of Western CUNA Management School. You can read more about Tracie here. Our paths have crossed many times over the years, but I’m excited to get to know her better and dig deeper i...
2019-04-0553 min
The CUInsight ExperienceDoug Leighton - Spirit of Collaboration (#11)"We’re all recruiters for the credit union movement" - Doug LeightonWelcome to episode 11 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today's guest is Doug Leighton is the SVP of Community Accounts at Visa. You’ve probably seen him around the last few years, because he’s a big fan of the credit union community. And you’ll get to hear more from him today, because he’s the guest in this episode! Doug joined Visa after going to graduate school, and has now been with the compan...
2019-03-2951 min
The CUInsight ExperienceSamantha Paxson - Audacity to Think Big (#10)"If you can digitize a country, you can digitize a credit union." - Samantha PaxsonWelcome to episode 10 of The CUInsight Experience. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Our guest this week is Samantha Paxson. Sam is the Chief Experience Officer for CO-OP Financial Services, architect of the company’s go-to-market brand and customer experience strategy. She is an accomplished speaker and thought leader, Sam founded CO-OP THINK, an innovation content platform empowering the evolution of mission-driven financial services. Read Sam’s full bio here and check out the show notes for...
2019-03-2252 min
The CUInsight ExperienceMaurice Smith - Connecting the Dots (#9)“What do you want your life’s story to say?” - Maurice SmithWelcome to episode nine of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Our guest this week is Maurice Smith. Maurice is the president and CEO of Local Government Federal Credit Union (LGFCU) and the past chairman of CUNA. He is licensed to practice law in North Carolina, the District of Columbia and before the United States Supreme Court, and the author of Sowing Seeds: Life Lessons from My Father. Read Maurice’s full bio here.The...
2019-03-1546 min
The CUInsight ExperienceSteve Swanston - The Next Right Thing (#8)"You can’t buy time and tenure" - Steve SwanstonWelcome to episode eight of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Our guest this week is Steve Swanston. Steve joined Velocity Solutions in 2015 as an Executive Vice President. He spent the previous 13 years at John M. Floyd & Associates (JMFA) and CU People. Steve has a BS in Journalism & Marketing from Texas A&M University. Read more about Steve here.The goal of The CUInsight Experience is to dive deeper with the people of the credit un...
2019-03-0836 min
The CUInsight ExperienceMaria Martinez - Finding the Way to Yes (#7)"If you do good, good comes back to you" - Maria MartinezWelcome to episode seven of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Our guest this week is Maria Martinez. Maria is the president and CEO of Border Federal Credit Union, headquartered in Del Rio, TX, serving 13 Texas counties. Maria is currently on the CUNA Board of Directors and a proud Credit Union Development Educator (CUDE). She has been in the credit union industry for over 28 years, 20 of those years as BFCU's President/CEO. You really need...
2019-03-0141 min