Shows
FlightPlan: Quick ConsultsThe Case for Standardization: Why Your PIMS Codes Matter More Than You ThinkInconsistent PIMS codes don't just create an organizational headache — they undermine every financial, clinical, and operational decision that flows from your data. In this episode, we dig into what it actually costs your practice when everyone's coding differently, and why fixing it matters more than most teams realize.From the classic dental coding dilemma (does that x-ray live under dentistry, radiology, or anesthesia?) to benchmarking chaos when practices aren't speaking the same language, our guests unpack the real downstream consequences — and share practical advice on where to start. Whether you're independent or part of a group, you don...
2026-06-0521 min
FlightPlan: Quick ConsultsCulture Isn't a Perk, It's a Performance DriverIn this episode, our panelists unpack the leadership behaviors that can quietly erode trust, even when intentions are good, from inconsistency in communication and accountability to the impact of favoritism and the importance of leaders admitting their own mistakes.They also share practical, repeatable ways leaders can build stronger, higher-performing teams every single week — including creating space for honest conversations before problems escalate, following through on the small things, and making time for genuine human connection.If you’re looking to strengthen trust, improve team culture, and become a more intentional leader, this quick consult is p...
2026-05-2916 min
FlightPlan: Quick ConsultsThe Middle Manager Gap: Why Your Leaders Feel StuckVeterinary practices often promote their best people and then wonder why things aren't working. Sound familiar?In this episode, Brenda Tassava Medina, Amy Brauns, Melissa Mauldin and Angela Gainey dig into one of the most overlooked problems in practice leadership: what happens after the promotion. Too often, new leaders are handed a title and left to figure the rest out on their own. No coaching, no resources, no roadmap. Just sink or swim.The panel also tackles the question of what would change everything for a new veterinary leader if developed early!If...
2026-05-2215 min
FlightPlan: Quick ConsultsYou Can't Pour from an Empty Cup, But No One Slows DownWe say it all the time...you can't pour from an empty cup. So why does everyone in veterinary medicine keep pouring anyway?!In this episode, we get honest about burnout: what the early warning signs actually look like (cynicism, apathy, dehumanizing clients — and they're different for everyone), and why psychological safety through regular one-on-ones is your first line of defense.We also dig into the systems that actually support team wellbeing — staffing, charting support, structured space to process hard things — and why CSRs, technicians, and DVMs often need different solutions. People over profits, always.
2026-05-0823 min
FlightPlan: Quick ConsultsWork-Life Balance is a Myth, So What Actually Works?"Work-life balance" might be the most overused phrase in veterinary medicine, so if balance isn't the goal, what is? In this episode, we're joined by Dr. Tate, a veterinarian and practice owner who has never fully bought into the myth, and Ron Sosa, a neuro-inclusive leadership coach who has held nearly every role in a veterinary practice. Together, they get real about what sustainable work-life integration actually looks like: delegating and letting your team grow, scheduling in intentional blocks, and building in space to decompress after emotionally heavy appointments.We also dig into the boundaries we know...
2026-05-0128 min
FlightPlan: Quick ConsultsWhen Good Medicine Feels Financially ImpossibleIn this episode, two veterinarians and a practice manager share how teams can balance high standards of care with the financial realities clients face.The conversation highlights the importance of reading client cues, offering clear options along the spectrum of care, and meeting clients where they are without compromising medical integrity. The panel also dives into practical strategies to improve compliance, from communicating value and aligning as a team to ensuring consistent messaging across every touchpoint.If you’ve ever felt the tension between great medicine and affordability, this episode offers real-world insight on...
2026-04-2425 min
FlightPlan: Quick ConsultsWhat High-Functioning Veterinary Practices Do DifferentlyIn this episode, we explore what high-functioning veterinary practices do differently, and what consistently sets them apart.Our panel breaks down the systems and behaviors that drive success, from clear operational rhythms and defined accountability to proactive communication, aligned expectations, and shared ownership across the team. To close, we share simple but powerful habits that struggling practices can adopt today!If you're looking to build a more stable, high-performing practice, this episode is a must-listen.Panelists for this episode include:Brenda Tassava Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary C...
2026-04-1713 min
FlightPlan: Quick ConsultsYour Managers are Drowning...Here's WhyIn this episode of FlightPlan: Quick Consults, we tackle a critical challenge for veterinary practices: overburdened practice managers. Our panel breaks down the avalanche of responsibilities—admin, HR, bookkeeping, inventory, client complaints, and more—that keep managers from truly leading their teams.We explore practical solutions, including delegating tasks, outsourcing, and structuring leadership support so managers can focus on what matters most: leading people, building culture, and driving results. If you’re looking for ways to empower your managers, reduce reactionary chaos, and strengthen your practice from the middle out, this episode is packed with actiona...
2026-04-1025 min
FlightPlan: Quick ConsultsThe Exam Room is Still the BottleneckIn this episode of FlightPlan: Quick Consults, our panel dives into one of the biggest efficiency challenges in veterinary practice: the exam room bottleneck. We tackle a bold question—what tasks really need a vet in the room?!Learn how empowering your staff, clarifying patient care standards, and strategically redesigning exam rooms can make a huge difference in workflow. We also explore the game-changing impact of AI digital scribes, technician utilization, and small clinic tweaks that save time, reduce burnout, and elevate the client experience.Panelists for this episode include:Host = Brenda Ta...
2026-04-0319 min
FlightPlan: Quick ConsultsMaking Veterinary Decisions with Financial ClarityVeterinary practices are almost always busy...but does the P&L reflect that?In this episode of FlightPlan: Quick Consults, our panel explores the disconnect between how busy a practice feels and what the financials actually show. They discuss common issues like unclear responsibility across teams, inefficient use of technology, high payroll despite feeling understaffed, and rising inventory costs without products on the shelf.The conversation also highlights how an accurate, well-structured P&L—aligned with the VMG/AAHA Chart of Accounts—helps practice leaders avoid reactive decisions and instead focus on trends, lead...
2026-03-2716 min
FlightPlan: Quick ConsultsWhat Should I Be Watching Weekly, Not Annually?Veterinary practice leaders, are you looking at your numbers often enough to truly lead in real time?In this episode, our panel answers a practical question: Which 5 to 7 KPIs give you the clearest picture of practice health each week? From staff hours per doctor hour and inventory spend to revenue per DVM hour, percent of new clients, average daily revenue, appointment fill rate, COGS, income by hour, and even client complaints and reviews, we break down what actually matters.We also explore how to use daily snapshots and trend tracking to make faster...
2026-03-2023 min
The Uncharted Veterinary Podcast390 - Is CVPM Worth It?Ron Sosa, CVPM and Executive Director of Uncharted Veterinary Conference, joins Maria Pirita to tackle the question every practice manager secretly wonders: Is getting your CVPM actually worth it? If you've heard mixed reviews about whether CVPM certification leads to better pay, opens career doors, or just adds letters after your name, this episode is your honest reality check. Maria and Ron dive into the compensation truth (spoiler: it depends on way more than you think), the actual learning value, the surprisingly emotional pinning ceremony, and why your why matters more than anything else. You'll walk away understanding the...
2026-03-1846 min
FlightPlan: Quick ConsultsFix the Data Before You Fix the PracticeIn this episode of FlightPlan: Quick Consults, a panel featuring the CEO of VetBooks, a CPA, and a veterinary operations leader discusses common sources of inaccuracy in veterinary P&Ls—from misclassified expenses and incorrectly coded services and inventory to using the wrong accounting method. They explain how these issues can quietly undermine decision-making.The conversation also explores where practices should start when cleaning up their financials, including building a clean monthly income statement, aligning systems with the VMG/AAHA chart of accounts, and clearly defining the purpose behind the work. Because before you fix th...
2026-03-1314 min
FlightPlan: Quick ConsultsYour Leaders Are Exhausted, and So Are You - Part 2Veterinary practice owners, welcome back!In Part 2 of "Your Leaders Are Exhausted, and So Are You," the same panel of practice owners answers a tough question: How do you build accountability without becoming the bottleneck or the bad guy?If everything has to run through you, here is the hard truth discussed in this episode: if you are the bottleneck, you are the problem.This conversation covers hiring great people, coaching them well, and then letting them lead. It explores consistency, open two-way communication, bringing in additional support so...
2026-03-0620 min
FlightPlan: Quick ConsultsYour Leaders Are Exhausted, and So Are You - Part 1If you're a veterinary practice owner, this one is for you!In Part 1 of this two-part conversation, three practice owners share an honest look at leadership overload and answer a powerful question: What responsibilities should owners stop carrying themselves?From running staff meetings and handling client complaints to coaching team members and serving as the default Medical Director, many owners are doing more than they need to. This episode explores building the right team, elevating other veterinarians into leadership roles, leaning into your strengths, and carving out time for critical thinking.
2026-02-2717 min
FlightPlan: Quick ConsultsStaffing isn't Broken, But Our Expectations Might BeIn this episode, our panel examines which veterinary staffing benchmarks still provide meaningful insight and which ones may be leading practices in the wrong direction. From labor as a percentage of revenue to client experience metrics and total human cost, they discuss what is still worth measuring and what may no longer deserve center stage.The conversation also focuses on how to better align doctor and support team schedules to prevent burnout. Through smarter pairing, clearer role alignment, strategic scheduling, and stronger communication, the panel shares practical ways to create balance without simply adding more staff.
2026-02-2020 min
FlightPlan: Quick ConsultsWhy Are We So Busy....and Still So Tired?If your veterinary hospital feels nonstop and your team feels drained at the end of the day, this episode is for you. Three panelists explore how practice owners can assess whether they are genuinely overbooked or if hidden inefficiencies are creating unnecessary strain.They discuss what to look at behind the scenes, from performance indicators to the full client experience, and share a few practical workflow shifts that can create relief without adding staff.If busy does not seem to match your results, this conversation will help you take a closer look at why.
2026-02-1319 min
FlightPlan: Quick ConsultsConversations That Count: Leading Through the Hard TalksDifficult employee conversations are unavoidable, but avoiding them can cost your practice far more in the long run.In this episode of FlightPlan: Quick Consults, Conversations That Count: Leading Through the Hard Talks, our panel explores the employee conversations leaders tend to avoid and how to handle them with clarity and intention. Topics include addressing toxic behavior even when an employee is highly skilled, aligning owners and practice managers around roles and expectations, and preparing for hard conversations that may take more than one discussion. The episode closes with a focus on creating h...
2026-02-0628 min
FlightPlan: Quick ConsultsAre Your Phones Working for You, or Against You?In Episode 5 of FlightPlan: Quick Consults, our panel digs into how practice leaders can tell when phone systems are truly falling short versus when it’s just a gut feeling. From call data, staffing patterns, and abandoned calls to client feedback and team stress signals, we explore the real indicators that phones may be working against you.The conversation also covers how to create better phone experiences through hospitality-focused training, confident (not robotic) scripting, tone and intonation, and giving CSRs the knowledge and freedom to communicate in their own voice. Plus, we discuss virtual CSR options as a...
2026-01-3023 min
The Veterinary Survival ShowArtificial Intelligence (AI) in Veterinary Practices: Efficiency Without Losing Your CultureArtificial intelligence (AI) is no longer a future concept in veterinary medicine. It is already showing up in exam rooms, back offices, and practice management systems across the country. In this episode, Chris O’Day sits down with hosts Jenni George, CVPM and Mark McGaunn, CPA/PFS, CFP® to cut through the hype and talk honestly about how AI is being used in veterinary practices today, where it is creating real efficiency, and where it introduces new risks. From AI scribes and scheduling tools to legal gray areas and culture concerns, this conversation focuses on how...
2026-01-2649 minThe Veterinary Survival ShowArtificial Intelligence (AI) in Veterinary Practices: Efficiency Without Losing Your CultureArtificial intelligence (AI) is no longer a future concept in veterinary medicine. It is already showing up in exam rooms, back offices, and practice management systems across the country. In this episode, Chris O’Day sits down with hosts Jenni George, CVPM and Mark McGaunn, CPA/PFS, CFP® to cut through the hype and talk honestly about how AI is being used in veterinary practices today, where it is creating real efficiency, and where it introduces new risks. From AI scribes and scheduling tools to legal gray areas and culture concerns, this conversation focuses on how...
2026-01-2649 min
FlightPlan: Quick ConsultsCommunicating Care: Forward Booking, Pricing Conversations, and Client TrustGreat client care starts with great communication. In this episode of FlightPlan: Quick Consults, our panel explores how veterinary teams can build trust while clearly communicating value.Topics include creating buy-in around forward booking, positioning it as a standard of care, and using subtle communication strategies to avoid sounding pushy. The discussion also addresses how to respond when clients comment on costs—why validation matters, how clarity around services helps, and how training through role-play can prepare teams for real-life conversations.This episode offers thoughtful, actionable guidance for leaders lo...
2026-01-2319 min
FlightPlan: Quick ConsultsLeadership in Action: Building Trust, Accountability, and Psychological SafetyWhat does leadership look like in real life—not just on paper? In this Leadership in Action quick consult, Brenda sits down with Carol Hurst, Brandon Hess, and Josh Vaisman to unpack what it truly takes to lead high-performing teams.From balancing approachability with clear boundaries to using vulnerability and transparency to strengthen trust, this episode dives into the everyday leadership moments that matter most. The panel also explores psychological safety—why it’s essential, how leaders can encourage honest feedback and healthy disagreement, and what it means to turn the magnif...
2026-01-1624 min
FlightPlan: Quick ConsultsIs Your Veterinary Practice Healthy? The Metrics That Matter MostWhat does it really mean for a veterinary practice to be healthy?In this episode of FlightPlan: Quick Consults, we take a closer look at the vital signs of a thriving veterinary practice - the key indicators that go beyond surface-level numbers and reveal what’s actually happening inside the hospital.Our panel explores essential “vital signs” that signal true practice health, sharing multiple perspectives on what leaders should be monitoring and why. The conversation also dives into a timely question many practices are wrestling with: Should we be moving back t...
2026-01-0922 minThe Veterinary Survival ShowDelegation for Your Sanity and Bottom Line: What Every Veterinarian Needs to HearFeeling overwhelmed by your to-do list? You’re not alone, and there’s a better way to work. In this conversation, Mark McGaunn, CPA/PFS, CFP® and Partner at LGA, joins Certified Veterinary Practice Manager and hospital owner Jenni George, CVPM, to sit down with cohost Chris O’Day. Together, they tackle one of the most important and often overlooked skills in veterinary medicine: delegation.Veterinarians are highly trained, highly driven, and often highly overloaded. Many try to do everything themselves, from charts to billing to nail trims, and it comes at a cost. Burnout, stress...
2025-12-1144 minThe Veterinary Survival ShowDelegation for Your Sanity and Bottom Line: What Every Veterinarian Needs to HearFeeling overwhelmed by your to-do list? You’re not alone, and there’s a better way to work. In this conversation, Mark McGaunn, CPA/PFS, CFP® and Partner at LGA, joins Certified Veterinary Practice Manager and hospital owner Jenni George, CVPM, to sit down with cohost Chris O’Day. Together, they tackle one of the most important and often overlooked skills in veterinary medicine: delegation.Veterinarians are highly trained, highly driven, and often highly overloaded. Many try to do everything themselves, from charts to billing to nail trims, and it comes at a cost. Burnout, stress...
2025-12-1144 minThe Veterinary Survival ShowDelegation for Your Sanity and Bottom Line: What Every Veterinarian Needs to HearFeeling overwhelmed by your to-do list? You’re not alone, and there’s a better way to work. In this conversation, Mark McGaunn, CPA/PFS, CFP® and Partner at LGA, joins Certified Veterinary Practice Manager and hospital owner Jenni George, CVPM, to sit down with cohost Chris O’Day. Together, they tackle one of the most important and often overlooked skills in veterinary medicine: delegation.Veterinarians are highly trained, highly driven, and often highly overloaded. Many try to do everything themselves, from charts to billing to nail trims, and it comes at a cost. Burnout, stress...
2025-12-1145 min
All Things Veterinary PodcastElevating Client Service in Veterinary Medicine with Debbie Boone, CVPM In this episode, Jimmy and Debbie Boone, CVPM, dig into what great client service really means in a veterinary setting – and why it starts with your team’s philosophy, not just a smile at the front desk. From empowering receptionists to creating a strong team mission statement, Debbie shares real-world strategies to help veterinary practices turn everyday interactions into lasting client relationships.Show Notes:Contact the podcast team: >AllThingsVetPodcast@Pattersonvet.comLearn more about client services: https://debbiebooneconsulting.com/North American Association of Veterinary Receptionists: https://naavr.org/ Ho...
2025-08-0749 min
PAWSitive Leadership PodcastProfit isn't a Bad Word in Vet Med with Grace Ursery RVT, CVPMIn this episode, Andrea and David chat with Grace Ursery RVT, CVPM and owner of Vet Money Geek where she provides financial guidance and coaching for the independent owners of veterinary practices. Grace gets into the art of conveying the value in service from the patient visit to capitalizing on inventory management to what it takes to keep the hospital running efficiently.
So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!
Guest Links:
https://www.vetmoneygeek.com/
2025-01-2248 min
VETgirl Veterinary Continuing Education PodcastsThe Road to Achieving Your CVPM with Susan Diment andamp; Sarrah Wooters | VETgirl Veterinary Continuing Education PodcastsIn today's VETgirl online veterinary continuing education podcast, we interview two certified veterinary practice managers (CVPM) about the long road to acquiring this designation: Susan Diment, CVPM, DBA, PHR, administrative assistant/CVPM candidate liaison for the Veterinary Hospital Managers Association, Inc. also known as the VHMA and Sarah Wooters, CVPM, practice manager of Chestertown Animal Hospital in Maryland. Tune in to understand the length of the process, benefits to acquiring your CVPM and the resources VHMA has available to candidates!
2025-01-0100 minVETgirl Veterinary Continuing Education PodcastsThe Road to Achieving Your CVPM with Susan Diment andamp; Sarrah Wooters | VETgirl Veterinary Continuing Education PodcastsIn today's VETgirl online veterinary continuing education podcast, we interview two certified veterinary practice managers (CVPM) about the long road to acquiring this designation: Susan Diment, CVPM, DBA, PHR, administrative assistant/CVPM candidate liaison for the Veterinary Hospital Managers Association, Inc. also known as the VHMA and Sarah Wooters, CVPM, practice manager of Chestertown Animal Hospital in Maryland. Tune in to understand the length of the process, benefits to acquiring your CVPM and the resources VHMA has available to candidates!
2025-01-0100 minVETgirl Veterinary Continuing Education PodcastsThe Road to Achieving Your CVPM with Susan Diment andamp; Sarrah Wooters | VETgirl Veterinary Continuing Education PodcastsIn today's VETgirl online veterinary continuing education podcast, we interview two certified veterinary practice managers (CVPM) about the long road to acquiring this designation: Susan Diment, CVPM, DBA, PHR, administrative assistant/CVPM candidate liaison for the Veterinary Hospital Managers Association, Inc. also known as the VHMA and Sarah Wooters, CVPM, practice manager of Chestertown Animal Hospital in Maryland. Tune in to understand the length of the process, benefits to acquiring your CVPM and the resources VHMA has available to candidates!
2025-01-0100 minVETgirl Veterinary Continuing Education PodcastsThe Road to Achieving Your CVPM with Susan Diment andamp; Sarrah Wooters | VETgirl Veterinary Continuing Education PodcastsIn today's VETgirl online veterinary continuing education podcast, we interview two certified veterinary practice managers (CVPM) about the long road to acquiring this designation: Susan Diment, CVPM, DBA, PHR, administrative assistant/CVPM candidate liaison for the Veterinary Hospital Managers Association, Inc. also known as the VHMA and Sarah Wooters, CVPM, practice manager of Chestertown Animal Hospital in Maryland. Tune in to understand the length of the process, benefits to acquiring your CVPM and the resources VHMA has available to candidates!
2025-01-0100 min
PAWSitive Leadership PodcastBringing Safety Back: Identifying Risk Encounters and Proactively Making Safety a Priority with Jessica Molina, PHR, CVPM, ARMIn this episode, Andrea and David bring safety back with Jessica Molina, PHR, CVPM, ARM with Hub International. Bringing it all the way back to identifying the safety risk then creating and implementing training, then assessing staff on potential safety risks within the veterinary field. Opening the robust conversation into how we can be more proactive in preventing workplace injuries.
So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!
Guest Links:
https://www.linkedin.com/in/jessica-molina-60834449/
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2024-10-1748 min
Veterinary Viewfinder PodcastNorth American Association of Veterinary Receptionists (NAAVR) - with Debbie Boone, CVPMA tough job that we often talk about on the Veterinary Viewfinder is the role of a veterinary receptionist, a customer service representative, or whatever you choose to call those invaluable folks up front who are, quite frankly, taking a lot of the hits from our clients.
This week, we’re excited to welcome back to the podcast Debbie Boone, CVPM, one of the co-founders of a new organization dedicated to improving the lives and skills of those folks who are our veterinary receptionists. This week, we want to discuss how you can get involved and why this is important for yo...
2024-04-1730 min
The Veterinarian Success Podcast#229 Meghan Bingham, CVPM - Obstacles for Veterinary Practice GrowthIn this episode, I'm joined by Meghan Bingham, CVPM. She worked in all areas of vet med, from Kennel to Technician to Receptionist, and eventually settled in as Practice Manager where she developed the business from just one vet to a 12-doctor practice. Then she transitioned to a Senior Operations Manager position where she helped 25 Emergency, Urgent, and General Practices to make then as efficient and effective as possible. She has served on the VHMA Board of Directors since 2021 and is currently the Vice President of the Houston Veterinary Practice Managers Alliance. Today, she is a Veterinary Consultant at...
2024-03-3151 min
The VetMed MindSuccess Stories & Lessons Learned: David Liss, MBA, CVPM, RVTIn this episode of the VetMed Mind, David Liss and Rachel Teichberg discuss how to develop growing future leaders and holding them accountable. Drawing from his professional background, David also shares insights on navigating the path forward.David Liss is a veterinary business leader with an MBA, CVPM, and RVT certifications. With a diverse background spanning the veterinary industry, David has spent the past decade serving as a veterinary education program director, hospital manager, and multi-site operations manager. He possesses skills in marketing, California-specific human resource management, revenue management, financial analysis, inventory optimization, and fostering team dynamics...
2024-03-2242 minVeterinary Viewfinder PodcastFirst Veterinary Technician Elected as President of Viticus Group (WVC) - Heather Prendergast, RVT, CVPM, SPHRThis week, we’re honored to have a conversation with the first veterinary technician elected as President of the Viticus Group (WVC) Board of Directors, Heather Prendergast, RVT!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, are joined by a friend and prior guest, Heather Prendergast, RVT, CVPM, SPHR. Heather shares her story of starting as a would-be veterinarian, becoming a registered veterinary technician, managing a successful veterinary clinic, working in industry, and earning her CVPM and SPHR, NAVTA, and Viticus (WVC) Boards, and her recent election as President of the Viticus Board of Directors! Viewfinders, Heather’s story is i...
2024-02-2830 minThe Veterinary Survival ShowThe Master Escape Plan!At the Veterinary Survival Show, we're here to support our listeners through all stages of owning a practice... including the one that one wants to talk about, selling. Some may call it an "exit strategy", but we prefer the term master escape plan! We know it can be scary to think about parting with your practice, but we also know how important it is to be ready for anything. In this episode, cohosts Mark McGaunn and Jenni George discuss what to consider, steps to take, and more for implementing your master escape plan!
2024-02-1451 minThe Veterinary Survival ShowFees: the other F word!The Veterinary Survival Show is BACK with our latest episode! This time we're talking about fees - the other F word! What is a fee? Why are they so controversial? Are there any instances where fees are appropriate? We're not giving anything away here, so be sure to listen in as Jenni and Mark break discuss their feelings about all things fee related!
2023-12-1442 min
Veterinary VitalsEmpowering Practice Managers with Susan Driever, CVPMPractice Manager Recognition Week is November 12-18, 2023! This week was created to bring attention to the often-unsung heroes who empower veterinary medical providers to devote their focus to patient treatment and outcomes. Have you thought about how you can appreciate your practice manager this week?FUN FACT: Practice Managers can now use their CE with TVMA toward their CVPM!In this episode of Veterinary Vitals, we speak with Susan Driever, CVPM about what it takes to earn your CVPM and be a successful practice manager. Susan is a Course Facilitator for the Veterinary Hospital Managers...
2023-11-1319 min
The VetMed MindSuccess Stories & Lessons Learned: Rhonda Bell, CVPM, CCFP, PCM, CDMPIn this episode of VetMed Mind, Rachel Teichberg interviews Rhonda Bell, CVPM, CCFP, PCM, CDMP. Rhonda discovered her passion for veterinary medicine as a potential career path, but it was her decision to become a professional veterinary manager that truly transformed her life. In 2006, she completed her business management degree at Western International University, and in 2015, she obtained her certification as a Veterinary Practice Management professional. She continued to enhance her skills by earning the Certified Compassion Fatigue Professional certification in 2020, followed by the Certified Digital Marketing Professional and Professional Certified Marketer-Digital certifications in 2021. As a lifelong le...
2023-10-2746 minThe Veterinary Survival ShowSpecial Guest: Dr. Peter WeinsteinThe Veterinary Survival Show is excited to welcome Dr. Peter Weinstein to our Podcast! Listen in to hear his thoughts on the state of the today's veterinary industry and how it can (and should) change.
2023-07-1538 minThe Veterinary Survival ShowSpecial Guest: Michael Shirley, Veterinary Leadership Book ClubOn this episode of The Veterinary Survival Show, we're super excited to chat with Michael Shirley, practice manager and founder of the Veterinary Leadership Book Club. Just like we do, Michael believes in the power of positivity, and especially how books can be an excellent vehicle for that power! He started the Veterinary Leadership Book Club (VLBC) a few years back with a handful of members, which has now grown to thousands of book lovers across the world! This episode offers a whole lot of information, so be sure to catch it - we know you'll be picking up s...
2023-06-2347 minThe Veterinary Survival ShowYour questions answered: Part 3It's time to answer YOUR questions again! We're back for PART 3! Co-hosts Mark and Jenni have decades of experience in their respective fields - so why not share some advice? We love answering your questions, so feel free to reach out to us at mcgaunnschwadron.com or deerfieldvetclinic.com. Be sure to listen in and learn something new!
2023-06-0249 minThe Veterinary Survival ShowSpecial Guest: Dr. Simon George, DVMRegular listeners to our podcast have gotten to know Veterinary Survival Show cohost, practice owner and certified practice manager Jenni George... but what about her infamous husband Simon? She's name dropped him a handful of times, so we figured it was high-time we let him join in! We're super excited to have special guest Dr. Simon George, DVM on this week's episode! Simon tells us all about what it takes to own a successful veterinary practice from the veterinarian side of things, sharing with listeners how he's learn to 'play to his strengths', and what he lets his team...
2023-05-0245 minThe Veterinary Survival ShowSpecial Guest: Dr. Jeff Rothstein, Mission Vet PartnersJoin us for this episode of The Veterinary Survival show as we get to know Dr. Jeff Rothstein, Founder and Co-President of Mission Veterinary Partners (MVP). Dr. Rothstein bought his first veterinary practice within one year of graduating veterinary school and from that built it into a multi-hospital network, The Progressive Pet Animal Hospitals (PPAH) which he merged into MVP in 2017. Dr. Rothstein has been a long-time contributing author to a number of practice management journals. He has served on the Advisory Boards of Veterinary Economics and Veterinary Practice News. He currently is on the Board of Directors of...
2023-04-0139 minThe Veterinary Survival ShowPartnerships: 'Til Death Do Us Part?Does the idea of taking on a business partner scare you? If so, you're not alone... and not wrong - it's a big deal! In fact, sometimes these 'partnerships' are referred to as 'marriages'. Partnerships have great advantages, but should bot be entered into lightly. In this episode of the Veterinary Survival Show, Mark and Jenni cover 17 characteristics that a business partner should have (and a few they shouldn't have). Wondering what the pros and cons are of partnerships? We'll cover that too! This is one of our most information-packed episodes! Whether you're a veterinary clinic owner, or a rec...
2023-03-1352 minThe Veterinary Survival ShowYou can't have CULTURE without the CULT!The Veterinary Survival Show is back! This episode is all about the culture of your veterinary clinic... the 'culture' that can sometimes feel like a 'cult'. But is that a bad thing? We don't think so! We're looking at the 'good' side of cults here: comradery, unity, dedication, and a family that relies on each other - these are all traits that your clinic culture should be based on. As Jenni tells listeners, your culture can make or break your clinic, so you'll want to be sure that your culture is the best it can be. You may think...
2023-02-1046 min
The VetMed MindSuccess Stories & Lessons Learned: Debbie Boone, CVPMOur last episode of 2022 is closing out the first season of the VetMed Mind! The next season kicks off on January 2023!In this episode of the VetMed Mind:Shawn and Rachel spent time learning and reminiscing with Debbie Boone, BS, CVPM. Debbie and Shawn have known each other for many years traveling the speaker circuit of the veterinary industry. Debbie has worked for the veterinary profession for over 35 years as a manager, consultant, writer, and speaker. She enjoys using her expertise to improve workplace culture and the well-being of veterinary professionals. Debbie hosts The Bend, a...
2022-12-3035 min
House Call Vet Café PodcastEp. 36: Chat With a House Call Practice CVPM; Meet Jamie GonzalezJamie was born and raised in Gaithersburg, Maryland. With her love of learning and of animals, she began her career in 2002 as a kennel assistant. Because of her enthusiasm, drive, and ability to grasp new concepts, Jamie was swiftly moved into a veterinary technician role that also included team management, inventory management, and various leadership responsibilities. Jamie is passionate about learning, organization, and leadership. Over her career, she has gained experience working in a variety of general practices, emergency, and specialty centers, and with various exotic animals. She has always been fascinated by the constantly changing industry and faces...
2022-11-2233 minHouse Call Vet Café PodcastEp. 36: Chat With a House Call Practice CVPM; Meet Jamie GonzalezJamie was born and raised in Gaithersburg, Maryland. With her love of learning and of animals, she began her career in 2002 as a kennel assistant. Because of her enthusiasm, drive, and ability to grasp new concepts, Jamie was swiftly moved into a veterinary technician role that also included team management, inventory management, and various leadership responsibilities. Jamie is passionate about learning, organization, and leadership. Over her career, she has gained experience working in a variety of general practices, emergency, and specialty centers, and with various exotic animals. She has always been fascinated by the constantly changing industry and faces...
2022-11-2233 minThe Veterinary Survival ShowGetting Your Administrative Ducks in a Row (part 2)Back by popular demand, it's time to get MORE administrative ducks in a row! Admin DOES NOT have to be overwhelming, but it certainly should not be overlooked. The Veterinary Survival Show is back to guide listeners through new admin concerns and how to handle them. If you've listened to part 1 (and if you haven't, you should!), then you need to listen to this episode!
2022-10-1446 minThe Veterinary Survival ShowSpecial Guest: Nicole Clausen - Veterinary Care Logistics CEODoes the word "inventory" fill you with dread? If so, then you've come to the right place! On this episode of The Veterinary Survival Show, co-hosts Mark and Jenni sit down with Nicole Clausen, CEO and founder of Veterinary Care Logistics to discuss inventory. Our chat with Nicole is packed with useful tips and tricks to help manage your inventory. Nicole has seen it all regarding veterinary inventory! She explains why inventory is super important, offers suggestions on how to make your clinic's inventory counts less daunting, and much more! You can't afford to miss this episode so be...
2022-08-2249 minThe Veterinary Survival ShowGetting Your Administrative Ducks in a Row (part 1)If you're a veterinary practice owner or manager (and if you're not, we're willing to bet you know one!), you know how much can be on your plate at once. Managers and owners are constantly wearing several metaphorical hats throughout the day. Between dealing with client interactions, upholding policies and procedures with staff, maintaining inventories, and much, much more, every day is an adventure! When things get busy, it can be easy to overlook the administrative side of things, but The Veterinary Survival Show is here to help! Cohosts Mark and Jenni discuss a range of admin items to...
2022-07-2044 minThe Veterinary Survival ShowThe Changing Landscape of Veterinary MedicineChange: sometimes it's scary, sometimes it's great, but one thing for sure: it's inevitable. Change is happening all around us, and that includes within the veterinary community. From changing policies to changing employment mentalities, Mark and Jenni discuss the changing landscape in today's veterinary medicine. Listen in to learn what to be aware of, and how you can prepare for changes within your hospital.
2022-06-2541 minThe Veterinary Survival ShowSuper Strategies for a Better Bottom LineWhat are you doing to improve your bottom line? If that question caused you to panic as you struggle to come up with an answer, this episode is for you! In this episode of The Veterinary Survival Show, co-hosts Mark and Jenni cover 'common sense' ways to boost your bottom line. The best news is that these 'common sense' solutions are super easy, so anyone can take advantage of these tips! While Mark describes the financial advice he's given to clients over the years, Jenni gives examples of how these tips have worked well for her in her hospital...
2022-06-1142 minThe Veterinary Survival ShowMarketing: Don't Just Set it and Forget it!Marketing-- where would we be without it? Marketing is an important aspect to every business, but it's definitely not as simple as it sounds. Who are you trying to reach, and why? What's the best way to market your veterinary clinic? What are your overall marketing goals? What other things to do you need to consider before starting your marketing?!If this is all sounding overwhelming, fear not - our co-hosts Mark and Jenni break down the basics of marketing your vet hospital or clinic. Jenni details the who, what, when, why, and how of marketing, while M...
2022-05-2039 min
Tu Amigo Fiel PodcastConociendo Más Sobre Prácticas Veterinarias Featuring Paul Camilo, CVPM¿Qué es un Certified Veterinary Practice Manager (CVPM) y qué función tiene en el cuidado de nuestras mascotas? Conversamos con Paul Camilo, CVPM y Presidente de YourPetsVets sobre este rol en el mundo veterinario y su carrera en el mundo de nuestros amigos fieles. ¡No te lo puedes perder! Presentado por Kliptrio, una nueva solución que combina tres herramientas en una, y promete ser una mejor opción para cortar las uñas de nuestros perros y gatos. Conoce más en https://kliptrio.com/. ¿Tienes preguntas? Envía un mensaje de texto o voz a tua...
2022-05-0736 minThe Veterinary Survival ShowPersonality Types and Why They MatterHow familiar are you with your employees? Sure, you know their name and role within your clinic, but do you really know them? This episode of the Veterinary Survival Show takes on a long-awaited topic: personality types.Jenni takes the reins as she and Mark discuss personality types and why they matter. Our co-hosts have each taken the Meyers-Briggs-based test on 16personalities.com, and are eager to share their results (yes, even Mark who had his reservations about this topic!). Beyond traditional testing, how else can we classify employees, clients, and even ourselves? Jenni gives examples of...
2022-05-0241 minThe Veterinary Survival ShowSpecial Guests: Brad Berg and Heather Rinkol - PacWest BankThe Veterinary Survival Show welcomes guests Brad Berg and Heather Rinkol of PacWest Bank. Loans for veterinary practice owners can be intimidating, but with specialized lenders like Brad and Heather by your side, you won't have to worry. Our guests have decades of experience helping veterinary practice owners accomplish their dreams of building, expanding, and owning veterinary practices across the country. Cohost Mark asks the big questions he's been asked over the years by clients, while Jenni discusses her own lending experience. If you're ready to take out a loan to further your veterinary practice (or even if you're...
2022-03-2845 minThe Veterinary Survival ShowThe Importance of Policies and ProceduresPolicies and procedures might not seem like the most exciting part of your vet hospital or clinic, but there's no doubt they're super important! Policies and procedures bring order to the workplace, and consistency to your patient care. Cohosts Mark and Jenni discuss which areas should be addressed regarding policies and procedures, and why. Jenni details the steps she's taken in her hospital to implement policies and procedures, and gives examples of how important specific instructions can be. Mark offers tips on how to make training more interactive, and who should be in charge of training new employees. If y...
2022-03-0341 minThe Veterinary Survival ShowProfit Solver: A Year In ReviewRegular listeners of The Veterinary Survival Show will remember our previous chat about Profit Solver, the veterinary-specific program designed to boost profit. Steve Castillo, CEO of Profit Solver, was the very first guest on our show, walking us through the ins-and-outs of the program. Cohost Jenni was so impressed, that she decided to "take the leap" and sign up her vet hospital.One year later, she's ready to tell us everything! Was it worth it? (Spoiler: YES!!) What did she learn? What was the most difficult part, and most importantly, why did she wait so long to...
2022-02-1936 min
PAWSitive Leadership PodcastHR tactics to Lead Teams with Melissa Maudlin, CVPM, SHRM-SCPIn this knowledge-packed episode, Andrea & David interview Melissa Mauldin, CVPM, SHRM-SCP, Manager of HR Engagement for Encore. Melissa shares about coaching techniques that will propel high-performing teams towards positive outcomes, leading teams by being inquisitive, and diving into the WHY instead of spouting protocol and laws. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
Website: https://www.pawsitiveleaders.com/
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IG: https://www.instagram.com/pawsitiveleaders/
Furpaws Consulting: https://www.furpawsconsulting.com/
Andrea Crabtree-Wood (Host) LinkedIn...
2022-01-2639 minPAWSitive Leadership PodcastNeuroleadership, psychological safety and other EQ topics with Rob Best, CVPM, CFNIn this episode, Andrea & David chat with Rob Best, CVPM, CFN, Director of Leadership Development, VCA Hospitals, about Neuroleadership, psychological safety, personal bias, and more EQ terms that leaders and managers are facing in practice every day. Rob dives into how we can make conscious behavior choices to create positive culture changes and how to invest in retaining top talent through intrinsic rewards. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
Website: https://www.pawsitiveleaders.com/
FB: https://www.facebook.com/PAWSitiveLeaders
IG...
2022-01-121h 03The Veterinary Survival ShowYour questions answered: Part 2You've got (more) questions, we've got (more) answers! On this episode of The Veterinary Survival Show, cohosts Mark and Jenni answer more questions on a broad range of topics. Ever wondered if you can pay all your personal or corporate taxes at once? Mark opens by explaining the complications of doing so, and offers suggestions on how you should pay instead. Jenni discusses considerations surrounding starting a specialized concierge practice. Next, we go over both the financial and non-financial actions veterinarians need to take, when their employer's practice is being sold to corporate an...
2021-12-1737 minThe Veterinary Survival ShowSpecial Guest: Colin Carr - CARR Healthcare RealtyThis week The Veterinary Survival Show sits down with Colin Carr of CARR Healthcare Realty for a highly educational interview. Colin has been in the real estate game for a long time, but that's not the only reason why we love chatting with him. Just as host Mark McGaunn specializes in veterinary accounting services, CARR Healthcare Realty specializes in healthcare properties only. CARR's motto is helping people who help people, so they truly understand the unique challenges that healthcare realty presents. CARR solely works with buyers and leasers, never sellers, keeping their transactions free of conflicts of interest.
2021-10-0239 min