Shows
FlightPlan: Quick ConsultsAre You Really Using Your Veterinary Technicians? The Case for Better Technician UtilizationAs Vet Tech Week wraps up, host Brenda Tassava Medina sits down with Kitty Olson, CVT, FFCP, CVBL, and Carol Hurst, LVT, CVPM, CVJ, CCFP, to ask a big question: are you really using your veterinary technicians? They talk about what changes when practices stop seeing techs as support staff and start seeing them as medical professionals who expand what the practice can do. They also cover where tech talent gets left on the table, why trust and delegation matter so much, and whether your practice is short on people or short on skill.Kitty and Carol...
2026-10-2324 min
FlightPlan: Quick ConsultsAI in Veterinary Medicine: What Should We Hand Over, and What Should We Hold Onto?AI is everywhere right now, but where is it actually making a difference in the practice? Today's conversation skips the product pitches and focuses on what matters: reducing friction around the work your team is already doing. From AI scribes and admin support to client follow-up, workflow orchestration, and turning data into insights you can act on, the right tools can get your team to trusted answers faster. The big takeaway? When AI takes the right things off our plate, it can actually make veterinary medicine MORE human.Panelists:Dr. Brian Hur, Principle AI Scientist, President...
2026-10-0919 min
FlightPlan: Quick ConsultsFuture-Proofing the Practice: New Services, New OpportunitiesWhere's the real opportunity for your practice in 2027 and beyond? Brenda sits down with Dr. Marty Greer of Veterinary Village, Maggie Holcomb of Reynolda Veterinary Hospital, and Michelle Winter of Encore Vet Group to talk about the services reshaping veterinary care, from technicians stepping into a bigger advisory role to rethinking spay and neuter timing to expanding into senior care, rehab, and exotics.But not every new idea is worth chasing. Marty, Maggie, and Michelle break down how to know when one is: listen to your clients, track what you're referring out, find a champion on your...
2026-09-0429 min
FlightPlan: Quick ConsultsFrom Control to Confidence: A Better Way to Lead Your TeamHave you accidentally trained your team to wait for you? If a vacation brings decisions to a halt until you're back, this episode is for you. Brenda sits down with a panel consisting of a veterinary consultant, a practice manager, and a practice owner/veterinarian to talk about letting go of being "the fixer," starting with the everyday things that pile up waiting for the boss, like client complaints and scheduling. They dig into how to build real trust with your team by asking "what would you do?" instead of jumping in, and why doing something differently than you...
2026-08-2827 min
FlightPlan: Quick ConsultsThe Leadership Trap: Managing Everyone the Same WayWhy does one leadership style never work for every employee? Brenda sits down with Debbie Hill, Brandon Hess, and Amy Tipton to make the case that "treat people the way THEY want to be treated" beats the golden rule when it comes to leadership — and that management should stay consistent while leadership has to flex person-by-person.From there, the panelists dig into what adapting actually looks like — creativity, vulnerability, boundaries, tools like the Predictive Index — and why balancing awareness of your team with self-awareness is what separates good leaders from great ones.Books mentioned throug...
2026-08-1425 min
VHMA Manager to ManagerWhy CVPM Matters: Building Leadership That LastsI am happy to welcome Brenda Tassava Medina, CVPM, CVJ, MVLCE to the show today! Brenda is the president of Encore Veterinary Consulting, and she comes on the show to help me explore how the CVPM credential creates opportunities for veterinary leaders in both corporate and private practice, and she shares her own journey to earning the designation, why it transformed her confidence as a leader, and how it continues to open doors throughout her career. We also talk about why pursuing a CVPM isn't just about adding letters after your name; it's about strengthening the knowledge and skills...
2026-08-1332 min
FlightPlan: Quick ConsultsWhy Good Teams Still MiscommunicateIf your team cares about doing right by clients and each other, why does communication still go sideways so often? Our panelists dig into that question this episode, and the answer isn't a lack of effort — it's that we all show up wired differently. Different motivators, different learning styles, and moments where passion or emotion take over can make even well-intentioned people miss each other. We also get into what leaders can do to reduce day-to-day friction without becoming full-time mediators: starting from a clear "why," staying consistent about practicing communication as a team, anchoring conflict in sha...
2026-08-0725 min
FlightPlan: Quick ConsultsPeople Aren't Difficult, They're DifferentWhy do so many good people struggle to work together? Often it's not a personality clash — it's that high performers don't understand what actually drives their own behavior, let alone anyone else's. In this episode, we break down what the Predictive Index really is: a behavioral assessment that reveals the innate drives behind why we act the way we do.We dig into why a diverse team is such an asset once everyone understands each other's wiring, and how PI gives teams shared language for conflict resolution instead of guesswork. Understanding natural workstyles doesn't mean changing who so...
2026-07-2422 min
FlightPlan: Quick ConsultsBeyond Burnout 3-Part Series // Part 3: Beyond Resilience - Building Practices That Support Leaders Instead of Draining ThemWe've talked about what burnout looks like and why managers feel stuck in the middle. Part 3 is where we get to the part that actually matters: what do we do about it? Backed by the same VHMA research that sparked this series, we close out Beyond Burnout with a forward-looking conversation about what sustainable veterinary leadership actually looks like in 2026 and beyond.From the simplest one-change-tomorrow answer (hint: let your team make more decisions) to what it takes to build a practice culture where managers can genuinely recover and grow, this episode is part practical and part...
2026-07-1021 min
FlightPlan: Quick ConsultsBeyond Burnout 3-Part Series // Part 2: Caught in the Middle - Why Veterinary Managers Feel Trapped Between Teams & LeadershipPractice managers are accountable for results they don't always have authority to control, caught between what their team needs and what leadership is asking for. It's a setup that breeds burnout — and according to a recent VHMA study, it's pushing nearly half of managers to consider walking away from their roles.In Part 2 of our Beyond Burnout series, we dig into what it feels like to lead from the middle and what you can do about it. We cover why managers tend to report the lowest levels of wellbeing in any organization, how to maximize influence within th...
2026-07-0321 min
FlightPlan: Quick ConsultsBeyond Burnout 3-Part Series // Part 1: The Hidden Reality of Veterinary Leadership BurnoutA recent VHMA study found that 48% of veterinary practice managers are considering leaving their role. That number should stop us in our tracks — but for many practices, the warning signs go unnoticed until it's too late.In Part 1 of our Beyond Burnout series, we get into what burnout actually looks like in practice managers before they hit the wall. It doesn't always arrive as a dramatic breakdown. It shows up as cynicism creeping in, patience wearing thin, and a growing inability to be fully present — for your team or your family. We unpack the buildup of compassion fati...
2026-06-2619 min
FlightPlan: Quick ConsultsMentorship Isn't TrainingHanding someone a skills checklist isn't mentorship. It's a starting point! In this episode, our panelists dig into why the veterinary profession has long conflated training with mentoring, and what it actually looks like to invest in someone's growth beyond the checklist. From the value of having a mentor outside your direct chain of command, to why safe spaces to fail matter more than credentials, to the real cost of skipping mentorship altogether, this conversation challenges the way vet practices think about developing their people.Resources mentioned in the episode:AAHA Mentoring GuidelinesH...
2026-06-1932 min
Soda City UnleashedAlexa, Call the Vet! (And Other Stories from Molly Hill, CVPM)In this episode of Soda City Unleashed, host Emily White sits down with Molly Hill, a renowned veterinary consultant and Certified Veterinary Practice Manager (CVPM). Molly shares her lifelong journey within the veterinary medicine world, from growing up as the daughter of a veterinarian to discovering her own passion for the business side of practice management.We dive deep into the challenges and rewards of the CVPM designation, the crucial importance of mental health and boundaries for veterinary professionals, and a look back at the early, concrete-slab days of helping launch CVETS. Molly shares her advice for...
2026-06-1751 min
FlightPlan: Quick ConsultsAI in Veterinary Medicine: Hype or Help?AI is everywhere — but what does it actually look like in a veterinary clinic? In this episode, we get practical: where AI is genuinely saving time (we're talking hours per vet), how it's transforming medical records and reducing cognitive load, and what real-world experience with AI in lab equipment looks like.We also tackle the risks — over-reliance, the fear that saved time just means more appointments (it shouldn't), and what to tell clients who worry AI is making medical decisions about their pet. Plus, we dig into AI medical scribes and how offloading documentation can actually strengthen your...
2026-06-1219 min
FlightPlan: Quick ConsultsThe Case for Standardization: Why Your PIMS Codes Matter More Than You ThinkInconsistent PIMS codes don't just create an organizational headache — they undermine every financial, clinical, and operational decision that flows from your data. In this episode, we dig into what it actually costs your practice when everyone's coding differently, and why fixing it matters more than most teams realize.From the classic dental coding dilemma (does that x-ray live under dentistry, radiology, or anesthesia?) to benchmarking chaos when practices aren't speaking the same language, our guests unpack the real downstream consequences — and share practical advice on where to start. Whether you're independent or part of a group, you don...
2026-06-0521 min
FlightPlan: Quick ConsultsCulture Isn't a Perk, It's a Performance DriverIn this episode, our panelists unpack the leadership behaviors that can quietly erode trust, even when intentions are good, from inconsistency in communication and accountability to the impact of favoritism and the importance of leaders admitting their own mistakes.They also share practical, repeatable ways leaders can build stronger, higher-performing teams every single week — including creating space for honest conversations before problems escalate, following through on the small things, and making time for genuine human connection.If you’re looking to strengthen trust, improve team culture, and become a more intentional leader, this quick consult is p...
2026-05-2916 min
FlightPlan: Quick ConsultsThe Middle Manager Gap: Why Your Leaders Feel StuckVeterinary practices often promote their best people and then wonder why things aren't working. Sound familiar?In this episode, Brenda Tassava Medina, Amy Brauns, Melissa Mauldin and Angela Gainey dig into one of the most overlooked problems in practice leadership: what happens after the promotion. Too often, new leaders are handed a title and left to figure the rest out on their own. No coaching, no resources, no roadmap. Just sink or swim.The panel also tackles the question of what would change everything for a new veterinary leader if developed early!If...
2026-05-2215 min
FlightPlan: Quick ConsultsYou Can't Pour from an Empty Cup, But No One Slows DownWe say it all the time...you can't pour from an empty cup. So why does everyone in veterinary medicine keep pouring anyway?!In this episode, we get honest about burnout: what the early warning signs actually look like (cynicism, apathy, dehumanizing clients — and they're different for everyone), and why psychological safety through regular one-on-ones is your first line of defense.We also dig into the systems that actually support team wellbeing — staffing, charting support, structured space to process hard things — and why CSRs, technicians, and DVMs often need different solutions. People over profits, always.
2026-05-0823 min
FlightPlan: Quick ConsultsWork-Life Balance is a Myth, So What Actually Works?"Work-life balance" might be the most overused phrase in veterinary medicine, so if balance isn't the goal, what is? In this episode, we're joined by Dr. Tate, a veterinarian and practice owner who has never fully bought into the myth, and Ron Sosa, a neuro-inclusive leadership coach who has held nearly every role in a veterinary practice. Together, they get real about what sustainable work-life integration actually looks like: delegating and letting your team grow, scheduling in intentional blocks, and building in space to decompress after emotionally heavy appointments.We also dig into the boundaries we know...
2026-05-0128 min
FlightPlan: Quick ConsultsWhen Good Medicine Feels Financially ImpossibleIn this episode, two veterinarians and a practice manager share how teams can balance high standards of care with the financial realities clients face.The conversation highlights the importance of reading client cues, offering clear options along the spectrum of care, and meeting clients where they are without compromising medical integrity. The panel also dives into practical strategies to improve compliance, from communicating value and aligning as a team to ensuring consistent messaging across every touchpoint.If you’ve ever felt the tension between great medicine and affordability, this episode offers real-world insight on...
2026-04-2425 min
FlightPlan: Quick ConsultsWhat High-Functioning Veterinary Practices Do DifferentlyIn this episode, we explore what high-functioning veterinary practices do differently, and what consistently sets them apart.Our panel breaks down the systems and behaviors that drive success, from clear operational rhythms and defined accountability to proactive communication, aligned expectations, and shared ownership across the team. To close, we share simple but powerful habits that struggling practices can adopt today!If you're looking to build a more stable, high-performing practice, this episode is a must-listen.Panelists for this episode include:Brenda Tassava Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary C...
2026-04-1713 min
FlightPlan: Quick ConsultsYour Managers are Drowning...Here's WhyIn this episode of FlightPlan: Quick Consults, we tackle a critical challenge for veterinary practices: overburdened practice managers. Our panel breaks down the avalanche of responsibilities—admin, HR, bookkeeping, inventory, client complaints, and more—that keep managers from truly leading their teams.We explore practical solutions, including delegating tasks, outsourcing, and structuring leadership support so managers can focus on what matters most: leading people, building culture, and driving results. If you’re looking for ways to empower your managers, reduce reactionary chaos, and strengthen your practice from the middle out, this episode is packed with actiona...
2026-04-1025 min
FlightPlan: Quick ConsultsThe Exam Room is Still the BottleneckIn this episode of FlightPlan: Quick Consults, our panel dives into one of the biggest efficiency challenges in veterinary practice: the exam room bottleneck. We tackle a bold question—what tasks really need a vet in the room?!Learn how empowering your staff, clarifying patient care standards, and strategically redesigning exam rooms can make a huge difference in workflow. We also explore the game-changing impact of AI digital scribes, technician utilization, and small clinic tweaks that save time, reduce burnout, and elevate the client experience.Panelists for this episode include:Host = Brenda Ta...
2026-04-0319 min
FlightPlan: Quick ConsultsMaking Veterinary Decisions with Financial ClarityVeterinary practices are almost always busy...but does the P&L reflect that?In this episode of FlightPlan: Quick Consults, our panel explores the disconnect between how busy a practice feels and what the financials actually show. They discuss common issues like unclear responsibility across teams, inefficient use of technology, high payroll despite feeling understaffed, and rising inventory costs without products on the shelf.The conversation also highlights how an accurate, well-structured P&L—aligned with the VMG/AAHA Chart of Accounts—helps practice leaders avoid reactive decisions and instead focus on trends, lead...
2026-03-2716 min
FlightPlan: Quick ConsultsWhat Should I Be Watching Weekly, Not Annually?Veterinary practice leaders, are you looking at your numbers often enough to truly lead in real time?In this episode, our panel answers a practical question: Which 5 to 7 KPIs give you the clearest picture of practice health each week? From staff hours per doctor hour and inventory spend to revenue per DVM hour, percent of new clients, average daily revenue, appointment fill rate, COGS, income by hour, and even client complaints and reviews, we break down what actually matters.We also explore how to use daily snapshots and trend tracking to make faster...
2026-03-2023 min
The Uncharted Veterinary Podcast390 - Is CVPM Worth It?Ron Sosa, CVPM and Executive Director of Uncharted Veterinary Conference, joins Maria Pirita to tackle the question every practice manager secretly wonders: Is getting your CVPM actually worth it? If you've heard mixed reviews about whether CVPM certification leads to better pay, opens career doors, or just adds letters after your name, this episode is your honest reality check. Maria and Ron dive into the compensation truth (spoiler: it depends on way more than you think), the actual learning value, the surprisingly emotional pinning ceremony, and why your why matters more than anything else. You'll walk away understanding the...
2026-03-1845 min
FlightPlan: Quick ConsultsFix the Data Before You Fix the PracticeIn this episode of FlightPlan: Quick Consults, a panel featuring the CEO of VetBooks, a CPA, and a veterinary operations leader discusses common sources of inaccuracy in veterinary P&Ls—from misclassified expenses and incorrectly coded services and inventory to using the wrong accounting method. They explain how these issues can quietly undermine decision-making.The conversation also explores where practices should start when cleaning up their financials, including building a clean monthly income statement, aligning systems with the VMG/AAHA chart of accounts, and clearly defining the purpose behind the work. Because before you fix th...
2026-03-1314 min
FlightPlan: Quick ConsultsYour Leaders Are Exhausted, and So Are You - Part 2Veterinary practice owners, welcome back!In Part 2 of "Your Leaders Are Exhausted, and So Are You," the same panel of practice owners answers a tough question: How do you build accountability without becoming the bottleneck or the bad guy?If everything has to run through you, here is the hard truth discussed in this episode: if you are the bottleneck, you are the problem.This conversation covers hiring great people, coaching them well, and then letting them lead. It explores consistency, open two-way communication, bringing in additional support so...
2026-03-0620 min
FlightPlan: Quick ConsultsYour Leaders Are Exhausted, and So Are You - Part 1If you're a veterinary practice owner, this one is for you!In Part 1 of this two-part conversation, three practice owners share an honest look at leadership overload and answer a powerful question: What responsibilities should owners stop carrying themselves?From running staff meetings and handling client complaints to coaching team members and serving as the default Medical Director, many owners are doing more than they need to. This episode explores building the right team, elevating other veterinarians into leadership roles, leaning into your strengths, and carving out time for critical thinking.
2026-02-2717 min
FlightPlan: Quick ConsultsStaffing isn't Broken, But Our Expectations Might BeIn this episode, our panel examines which veterinary staffing benchmarks still provide meaningful insight and which ones may be leading practices in the wrong direction. From labor as a percentage of revenue to client experience metrics and total human cost, they discuss what is still worth measuring and what may no longer deserve center stage.The conversation also focuses on how to better align doctor and support team schedules to prevent burnout. Through smarter pairing, clearer role alignment, strategic scheduling, and stronger communication, the panel shares practical ways to create balance without simply adding more staff.
2026-02-2020 min
FlightPlan: Quick ConsultsWhy Are We So Busy....and Still So Tired?If your veterinary hospital feels nonstop and your team feels drained at the end of the day, this episode is for you. Three panelists explore how practice owners can assess whether they are genuinely overbooked or if hidden inefficiencies are creating unnecessary strain.They discuss what to look at behind the scenes, from performance indicators to the full client experience, and share a few practical workflow shifts that can create relief without adding staff.If busy does not seem to match your results, this conversation will help you take a closer look at why.
2026-02-1319 min
FlightPlan: Quick ConsultsConversations That Count: Leading Through the Hard TalksDifficult employee conversations are unavoidable, but avoiding them can cost your practice far more in the long run.In this episode of FlightPlan: Quick Consults, Conversations That Count: Leading Through the Hard Talks, our panel explores the employee conversations leaders tend to avoid and how to handle them with clarity and intention. Topics include addressing toxic behavior even when an employee is highly skilled, aligning owners and practice managers around roles and expectations, and preparing for hard conversations that may take more than one discussion. The episode closes with a focus on creating h...
2026-02-0628 min
FlightPlan: Quick ConsultsAre Your Phones Working for You, or Against You?In Episode 5 of FlightPlan: Quick Consults, our panel digs into how practice leaders can tell when phone systems are truly falling short versus when it’s just a gut feeling. From call data, staffing patterns, and abandoned calls to client feedback and team stress signals, we explore the real indicators that phones may be working against you.The conversation also covers how to create better phone experiences through hospitality-focused training, confident (not robotic) scripting, tone and intonation, and giving CSRs the knowledge and freedom to communicate in their own voice. Plus, we discuss virtual CSR options as a...
2026-01-3023 min
The Veterinary Survival ShowArtificial Intelligence (AI) in Veterinary Practices: Efficiency Without Losing Your CultureArtificial intelligence (AI) is no longer a future concept in veterinary medicine. It is already showing up in exam rooms, back offices, and practice management systems across the country. In this episode, Chris O’Day sits down with hosts Jenni George, CVPM and Mark McGaunn, CPA/PFS, CFP® to cut through the hype and talk honestly about how AI is being used in veterinary practices today, where it is creating real efficiency, and where it introduces new risks. From AI scribes and scheduling tools to legal gray areas and culture concerns, this conversation focuses on how...
2026-01-2649 min
FlightPlan: Quick ConsultsCommunicating Care: Forward Booking, Pricing Conversations, and Client TrustGreat client care starts with great communication. In this episode of FlightPlan: Quick Consults, our panel explores how veterinary teams can build trust while clearly communicating value.Topics include creating buy-in around forward booking, positioning it as a standard of care, and using subtle communication strategies to avoid sounding pushy. The discussion also addresses how to respond when clients comment on costs—why validation matters, how clarity around services helps, and how training through role-play can prepare teams for real-life conversations.This episode offers thoughtful, actionable guidance for leaders lo...
2026-01-2319 min
FlightPlan: Quick ConsultsLeadership in Action: Building Trust, Accountability, and Psychological SafetyWhat does leadership look like in real life—not just on paper? In this Leadership in Action quick consult, Brenda sits down with Carol Hurst, Brandon Hess, and Josh Vaisman to unpack what it truly takes to lead high-performing teams.From balancing approachability with clear boundaries to using vulnerability and transparency to strengthen trust, this episode dives into the everyday leadership moments that matter most. The panel also explores psychological safety—why it’s essential, how leaders can encourage honest feedback and healthy disagreement, and what it means to turn the magnif...
2026-01-1624 min
FlightPlan: Quick ConsultsIs Your Veterinary Practice Healthy? The Metrics That Matter MostWhat does it really mean for a veterinary practice to be healthy?In this episode of FlightPlan: Quick Consults, we take a closer look at the vital signs of a thriving veterinary practice - the key indicators that go beyond surface-level numbers and reveal what’s actually happening inside the hospital.Our panel explores essential “vital signs” that signal true practice health, sharing multiple perspectives on what leaders should be monitoring and why. The conversation also dives into a timely question many practices are wrestling with: Should we be moving back t...
2026-01-0922 min
FlightPlan: Quick ConsultsVeterinary Course Correction: Preventing Burnout Through Culture & SystemsIn this episode of FlightPlan: Quick Consults, host Brenda Tassava Medina, President of Encore Veterinary Consulting, sits down with three experienced veterinary leaders to talk about the early warning signs of burnout, the role culture and systems play in team well-being, and the small, practical changes that can make a big difference.Our guests share how leaders can spot burnout before it breaks a team, along with one simple 20-minute system they’ve seen save practices hours each week—reducing stress, improving clarity, and helping teams stay engaged and supp...
2025-12-2926 minThe Veterinary Survival ShowDelegation for Your Sanity and Bottom Line: What Every Veterinarian Needs to HearFeeling overwhelmed by your to-do list? You’re not alone, and there’s a better way to work. In this conversation, Mark McGaunn, CPA/PFS, CFP® and Partner at LGA, joins Certified Veterinary Practice Manager and hospital owner Jenni George, CVPM, to sit down with cohost Chris O’Day. Together, they tackle one of the most important and often overlooked skills in veterinary medicine: delegation.Veterinarians are highly trained, highly driven, and often highly overloaded. Many try to do everything themselves, from charts to billing to nail trims, and it comes at a cost. Burnout, stress...
2025-12-1144 min
The Veterinary Leadership Success Show120: Help! My Clinic Is Growing Too Fast with Jenni George, CVPMIn this episode of the Veterinary Leadership Success Show, I’m joined by the brilliant Jenni George, CVPM. Jenni is a practice manager, co-owner of Deerfield Veterinary Clinic, and living proof that building a practice is never boring.Her story? Well, let’s just say it starts with a fold-up table in the living room, a flannel blanket for style, and a husband with big dreams but questionable bill-paying skills. Fast-forward to today and she’s running a 25+ person, multi-doctor hospital. Along the way there have been triumphs, chaos, a few questionable jello shots… and oh yes, an old “...
2025-09-0356 min
All Things Veterinary PodcastElevating Client Service in Veterinary Medicine with Debbie Boone, CVPM In this episode, Jimmy and Debbie Boone, CVPM, dig into what great client service really means in a veterinary setting – and why it starts with your team’s philosophy, not just a smile at the front desk. From empowering receptionists to creating a strong team mission statement, Debbie shares real-world strategies to help veterinary practices turn everyday interactions into lasting client relationships.Show Notes:Contact the podcast team: >AllThingsVetPodcast@Pattersonvet.comLearn more about client services: https://debbiebooneconsulting.com/North American Association of Veterinary Receptionists: https://naavr.org/ Ho...
2025-08-0749 min
The VetMed MindSuccess Stories & Lessons Learned: Grace Ursery, RVT, CVPMIn this episode of the VetMed Mind, Grace Ursery and Rachel Teichberg dive deep into veterinary practice management and financial coaching, sharing tips to lead strong teams, improve clinic operations, and build financial confidence.Grace Ursery is a trailblazing force in the veterinary world, known for her resilience, versatility, and deep commitment to growth. A first-generation immigrant and proud Taiwanese American, Grace is a UCLA alum, an RVT, a CVPM, a passionate sports fan, and a dedicated single mom. She is the founder of Vet Money Geek, where she helps small independent veterinary practices navigate their finances...
2025-07-1841 min
PAWSitive Leadership PodcastLeadership and Management - Elevating the Role of the Practice Manager with Jennifer McFatter CVPM, CVBL, SHRM-CP, aPHR, CCFP, FFCPIn this episode, Andrea and David chat with Jennifer McFatter, CVPM, CVBL, SHRM-CP, aPHR, CCFP, FFCP. Jenn is a multi-site certified veterinary practice manager at National Veterinary Associates. Passionate about veterinary medicine and the talented people in the field, Jenn talks about her passion for taking care of the people who take care of the pets and creating and maintaining a positive culture to nurture high-performing veterinary teams.
So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!
2025-02-0539 min
The VetMed MindSuccess Stories & Lessons Learned: Julia Behr, CVPM, CVBL, PPPC, CCFPIn this episode of The VetMed Mind, Julia Behr, Shawn McVey, and Rachel Teichberg share their unforgettable adventures and explore Julia’s unstoppable spirit of positivity in the world of veterinary medicine.Since joining Veterinary Growth Partners in 2015, Julia Behr has played a pivotal role in shaping and expanding the practice coach team. Passionate about fostering collaboration, she empowers veterinary hospitals to achieve their goals and overcome challenges. Julia finds deep fulfillment in helping others incorporate self-care, wellness, and positivity into their daily routines, ultimately improving retention and career satisfaction. Committed to inspiring and equipping veterinary professionals, sh...
2025-01-3147 min
PAWSitive Leadership PodcastProfit isn't a Bad Word in Vet Med with Grace Ursery RVT, CVPMIn this episode, Andrea and David chat with Grace Ursery RVT, CVPM and owner of Vet Money Geek where she provides financial guidance and coaching for the independent owners of veterinary practices. Grace gets into the art of conveying the value in service from the patient visit to capitalizing on inventory management to what it takes to keep the hospital running efficiently.
So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!
Guest Links:
https://www.vetmoneygeek.com/
2025-01-2248 min
VETgirl Veterinary Continuing Education PodcastsThe Road to Achieving Your CVPM with Susan Diment andamp; Sarrah Wooters | VETgirl Veterinary Continuing Education PodcastsIn today's VETgirl online veterinary continuing education podcast, we interview two certified veterinary practice managers (CVPM) about the long road to acquiring this designation: Susan Diment, CVPM, DBA, PHR, administrative assistant/CVPM candidate liaison for the Veterinary Hospital Managers Association, Inc. also known as the VHMA and Sarah Wooters, CVPM, practice manager of Chestertown Animal Hospital in Maryland. Tune in to understand the length of the process, benefits to acquiring your CVPM and the resources VHMA has available to candidates!
2025-01-0100 minVETgirl Veterinary Continuing Education PodcastsThe Road to Achieving Your CVPM with Susan Diment andamp; Sarrah Wooters | VETgirl Veterinary Continuing Education PodcastsIn today's VETgirl online veterinary continuing education podcast, we interview two certified veterinary practice managers (CVPM) about the long road to acquiring this designation: Susan Diment, CVPM, DBA, PHR, administrative assistant/CVPM candidate liaison for the Veterinary Hospital Managers Association, Inc. also known as the VHMA and Sarah Wooters, CVPM, practice manager of Chestertown Animal Hospital in Maryland. Tune in to understand the length of the process, benefits to acquiring your CVPM and the resources VHMA has available to candidates!
2025-01-0100 minPAWSitive Leadership PodcastBringing Safety Back: Identifying Risk Encounters and Proactively Making Safety a Priority with Jessica Molina, PHR, CVPM, ARMIn this episode, Andrea and David bring safety back with Jessica Molina, PHR, CVPM, ARM with Hub International. Bringing it all the way back to identifying the safety risk then creating and implementing training, then assessing staff on potential safety risks within the veterinary field. Opening the robust conversation into how we can be more proactive in preventing workplace injuries.
So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!
Guest Links:
https://www.linkedin.com/in/jessica-molina-60834449/
h...
2024-10-1748 min
The VetMed MindSuccess Stories & Lessons Learned: Bethany Bankovich, CVPM, MHRM, CVT, CCFPIn this episode of VetMed Mind, Bethany Bankovich, Shawn McVey, and Rachel Teichberg share their adventures and highlight Bethany's boundless positivity in the field of veterinary medicine.Bethany currently serves as the Hospital Administrator of Neffsville Veterinary Clinic, a 9-doctor, AAHA accredited small animal practice in Lancaster, Pennsylvania. She has been managing practices in the veterinary industry since 2008. She earned her B.S. in Communications from Clarion University of Pennsylvania in 2004, M.H.R.M./M.B.A. from Saint Francis University of Pennsylvania in 2006, A.A.S. in Veterinary Technology in 2010 from the Bel-Rea Institute in...
2024-07-1941 min
Veterinary Viewfinder PodcastNorth American Association of Veterinary Receptionists (NAAVR) - with Debbie Boone, CVPMA tough job that we often talk about on the Veterinary Viewfinder is the role of a veterinary receptionist, a customer service representative, or whatever you choose to call those invaluable folks up front who are, quite frankly, taking a lot of the hits from our clients.
This week, we’re excited to welcome back to the podcast Debbie Boone, CVPM, one of the co-founders of a new organization dedicated to improving the lives and skills of those folks who are our veterinary receptionists. This week, we want to discuss how you can get involved and why this is important for yo...
2024-04-1730 min
The Veterinarian Success Podcast#229 Meghan Bingham, CVPM - Obstacles for Veterinary Practice GrowthIn this episode, I'm joined by Meghan Bingham, CVPM. She worked in all areas of vet med, from Kennel to Technician to Receptionist, and eventually settled in as Practice Manager where she developed the business from just one vet to a 12-doctor practice. Then she transitioned to a Senior Operations Manager position where she helped 25 Emergency, Urgent, and General Practices to make then as efficient and effective as possible. She has served on the VHMA Board of Directors since 2021 and is currently the Vice President of the Houston Veterinary Practice Managers Alliance. Today, she is a Veterinary Consultant at...
2024-03-3151 min
The VetMed MindSuccess Stories & Lessons Learned: David Liss, MBA, CVPM, RVTIn this episode of the VetMed Mind, David Liss and Rachel Teichberg discuss how to develop growing future leaders and holding them accountable. Drawing from his professional background, David also shares insights on navigating the path forward.David Liss is a veterinary business leader with an MBA, CVPM, and RVT certifications. With a diverse background spanning the veterinary industry, David has spent the past decade serving as a veterinary education program director, hospital manager, and multi-site operations manager. He possesses skills in marketing, California-specific human resource management, revenue management, financial analysis, inventory optimization, and fostering team dynamics...
2024-03-2242 minVeterinary Viewfinder PodcastFirst Veterinary Technician Elected as President of Viticus Group (WVC) - Heather Prendergast, RVT, CVPM, SPHRThis week, we’re honored to have a conversation with the first veterinary technician elected as President of the Viticus Group (WVC) Board of Directors, Heather Prendergast, RVT!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, are joined by a friend and prior guest, Heather Prendergast, RVT, CVPM, SPHR. Heather shares her story of starting as a would-be veterinarian, becoming a registered veterinary technician, managing a successful veterinary clinic, working in industry, and earning her CVPM and SPHR, NAVTA, and Viticus (WVC) Boards, and her recent election as President of the Viticus Board of Directors! Viewfinders, Heather’s story is i...
2024-02-2830 minThe Veterinary Survival ShowThe Master Escape Plan!At the Veterinary Survival Show, we're here to support our listeners through all stages of owning a practice... including the one that one wants to talk about, selling. Some may call it an "exit strategy", but we prefer the term master escape plan! We know it can be scary to think about parting with your practice, but we also know how important it is to be ready for anything. In this episode, cohosts Mark McGaunn and Jenni George discuss what to consider, steps to take, and more for implementing your master escape plan!
2024-02-1451 minThe Veterinary Survival ShowFees: the other F word!The Veterinary Survival Show is BACK with our latest episode! This time we're talking about fees - the other F word! What is a fee? Why are they so controversial? Are there any instances where fees are appropriate? We're not giving anything away here, so be sure to listen in as Jenni and Mark break discuss their feelings about all things fee related!
2023-12-1442 min
Veterinary VitalsEmpowering Practice Managers with Susan Driever, CVPMPractice Manager Recognition Week is November 12-18, 2023! This week was created to bring attention to the often-unsung heroes who empower veterinary medical providers to devote their focus to patient treatment and outcomes. Have you thought about how you can appreciate your practice manager this week?FUN FACT: Practice Managers can now use their CE with TVMA toward their CVPM!In this episode of Veterinary Vitals, we speak with Susan Driever, CVPM about what it takes to earn your CVPM and be a successful practice manager. Susan is a Course Facilitator for the Veterinary Hospital Managers...
2023-11-1319 min
The VetMed MindSuccess Stories & Lessons Learned: Rhonda Bell, CVPM, CCFP, PCM, CDMPIn this episode of VetMed Mind, Rachel Teichberg interviews Rhonda Bell, CVPM, CCFP, PCM, CDMP. Rhonda discovered her passion for veterinary medicine as a potential career path, but it was her decision to become a professional veterinary manager that truly transformed her life. In 2006, she completed her business management degree at Western International University, and in 2015, she obtained her certification as a Veterinary Practice Management professional. She continued to enhance her skills by earning the Certified Compassion Fatigue Professional certification in 2020, followed by the Certified Digital Marketing Professional and Professional Certified Marketer-Digital certifications in 2021. As a lifelong le...
2023-10-2746 minThe Veterinary Survival ShowSpecial Guest: Dr. Peter WeinsteinThe Veterinary Survival Show is excited to welcome Dr. Peter Weinstein to our Podcast! Listen in to hear his thoughts on the state of the today's veterinary industry and how it can (and should) change.
2023-07-1538 minThe Veterinary Survival ShowSpecial Guest: Michael Shirley, Veterinary Leadership Book ClubOn this episode of The Veterinary Survival Show, we're super excited to chat with Michael Shirley, practice manager and founder of the Veterinary Leadership Book Club. Just like we do, Michael believes in the power of positivity, and especially how books can be an excellent vehicle for that power! He started the Veterinary Leadership Book Club (VLBC) a few years back with a handful of members, which has now grown to thousands of book lovers across the world! This episode offers a whole lot of information, so be sure to catch it - we know you'll be picking up s...
2023-06-2347 minThe Veterinary Survival ShowYour questions answered: Part 3It's time to answer YOUR questions again! We're back for PART 3! Co-hosts Mark and Jenni have decades of experience in their respective fields - so why not share some advice? We love answering your questions, so feel free to reach out to us at mcgaunnschwadron.com or deerfieldvetclinic.com. Be sure to listen in and learn something new!
2023-06-0249 minThe Veterinary Survival ShowSpecial Guest: Dr. Simon George, DVMRegular listeners to our podcast have gotten to know Veterinary Survival Show cohost, practice owner and certified practice manager Jenni George... but what about her infamous husband Simon? She's name dropped him a handful of times, so we figured it was high-time we let him join in! We're super excited to have special guest Dr. Simon George, DVM on this week's episode! Simon tells us all about what it takes to own a successful veterinary practice from the veterinarian side of things, sharing with listeners how he's learn to 'play to his strengths', and what he lets his team...
2023-05-0245 minThe Veterinary Survival ShowSpecial Guest: Dr. Jeff Rothstein, Mission Vet PartnersJoin us for this episode of The Veterinary Survival show as we get to know Dr. Jeff Rothstein, Founder and Co-President of Mission Veterinary Partners (MVP). Dr. Rothstein bought his first veterinary practice within one year of graduating veterinary school and from that built it into a multi-hospital network, The Progressive Pet Animal Hospitals (PPAH) which he merged into MVP in 2017. Dr. Rothstein has been a long-time contributing author to a number of practice management journals. He has served on the Advisory Boards of Veterinary Economics and Veterinary Practice News. He currently is on the Board of Directors of...
2023-04-0139 minThe Veterinary Survival ShowPartnerships: 'Til Death Do Us Part?Does the idea of taking on a business partner scare you? If so, you're not alone... and not wrong - it's a big deal! In fact, sometimes these 'partnerships' are referred to as 'marriages'. Partnerships have great advantages, but should bot be entered into lightly. In this episode of the Veterinary Survival Show, Mark and Jenni cover 17 characteristics that a business partner should have (and a few they shouldn't have). Wondering what the pros and cons are of partnerships? We'll cover that too! This is one of our most information-packed episodes! Whether you're a veterinary clinic owner, or a rec...
2023-03-1352 minThe Veterinary Survival ShowYou can't have CULTURE without the CULT!The Veterinary Survival Show is back! This episode is all about the culture of your veterinary clinic... the 'culture' that can sometimes feel like a 'cult'. But is that a bad thing? We don't think so! We're looking at the 'good' side of cults here: comradery, unity, dedication, and a family that relies on each other - these are all traits that your clinic culture should be based on. As Jenni tells listeners, your culture can make or break your clinic, so you'll want to be sure that your culture is the best it can be. You may think...
2023-02-1046 min
The VetMed MindSuccess Stories & Lessons Learned: Debbie Boone, CVPMOur last episode of 2022 is closing out the first season of the VetMed Mind! The next season kicks off on January 2023!In this episode of the VetMed Mind:Shawn and Rachel spent time learning and reminiscing with Debbie Boone, BS, CVPM. Debbie and Shawn have known each other for many years traveling the speaker circuit of the veterinary industry. Debbie has worked for the veterinary profession for over 35 years as a manager, consultant, writer, and speaker. She enjoys using her expertise to improve workplace culture and the well-being of veterinary professionals. Debbie hosts The Bend, a...
2022-12-3035 min
House Call Vet Café PodcastEp. 36: Chat With a House Call Practice CVPM; Meet Jamie GonzalezJamie was born and raised in Gaithersburg, Maryland. With her love of learning and of animals, she began her career in 2002 as a kennel assistant. Because of her enthusiasm, drive, and ability to grasp new concepts, Jamie was swiftly moved into a veterinary technician role that also included team management, inventory management, and various leadership responsibilities. Jamie is passionate about learning, organization, and leadership. Over her career, she has gained experience working in a variety of general practices, emergency, and specialty centers, and with various exotic animals. She has always been fascinated by the constantly changing industry and faces...
2022-11-2233 minHouse Call Vet Café PodcastEp. 36: Chat With a House Call Practice CVPM; Meet Jamie GonzalezJamie was born and raised in Gaithersburg, Maryland. With her love of learning and of animals, she began her career in 2002 as a kennel assistant. Because of her enthusiasm, drive, and ability to grasp new concepts, Jamie was swiftly moved into a veterinary technician role that also included team management, inventory management, and various leadership responsibilities. Jamie is passionate about learning, organization, and leadership. Over her career, she has gained experience working in a variety of general practices, emergency, and specialty centers, and with various exotic animals. She has always been fascinated by the constantly changing industry and faces...
2022-11-2233 minThe Veterinary Survival ShowGetting Your Administrative Ducks in a Row (part 2)Back by popular demand, it's time to get MORE administrative ducks in a row! Admin DOES NOT have to be overwhelming, but it certainly should not be overlooked. The Veterinary Survival Show is back to guide listeners through new admin concerns and how to handle them. If you've listened to part 1 (and if you haven't, you should!), then you need to listen to this episode!
2022-10-1446 minThe Veterinary Survival ShowSpecial Guest: Nicole Clausen - Veterinary Care Logistics CEODoes the word "inventory" fill you with dread? If so, then you've come to the right place! On this episode of The Veterinary Survival Show, co-hosts Mark and Jenni sit down with Nicole Clausen, CEO and founder of Veterinary Care Logistics to discuss inventory. Our chat with Nicole is packed with useful tips and tricks to help manage your inventory. Nicole has seen it all regarding veterinary inventory! She explains why inventory is super important, offers suggestions on how to make your clinic's inventory counts less daunting, and much more! You can't afford to miss this episode so be...
2022-08-2249 minThe Veterinary Survival ShowGetting Your Administrative Ducks in a Row (part 1)If you're a veterinary practice owner or manager (and if you're not, we're willing to bet you know one!), you know how much can be on your plate at once. Managers and owners are constantly wearing several metaphorical hats throughout the day. Between dealing with client interactions, upholding policies and procedures with staff, maintaining inventories, and much, much more, every day is an adventure! When things get busy, it can be easy to overlook the administrative side of things, but The Veterinary Survival Show is here to help! Cohosts Mark and Jenni discuss a range of admin items to...
2022-07-2044 minThe Veterinary Survival ShowThe Changing Landscape of Veterinary MedicineChange: sometimes it's scary, sometimes it's great, but one thing for sure: it's inevitable. Change is happening all around us, and that includes within the veterinary community. From changing policies to changing employment mentalities, Mark and Jenni discuss the changing landscape in today's veterinary medicine. Listen in to learn what to be aware of, and how you can prepare for changes within your hospital.
2022-06-2541 minThe Veterinary Survival ShowSuper Strategies for a Better Bottom LineWhat are you doing to improve your bottom line? If that question caused you to panic as you struggle to come up with an answer, this episode is for you! In this episode of The Veterinary Survival Show, co-hosts Mark and Jenni cover 'common sense' ways to boost your bottom line. The best news is that these 'common sense' solutions are super easy, so anyone can take advantage of these tips! While Mark describes the financial advice he's given to clients over the years, Jenni gives examples of how these tips have worked well for her in her hospital...
2022-06-1142 minThe Veterinary Survival ShowMarketing: Don't Just Set it and Forget it!Marketing-- where would we be without it? Marketing is an important aspect to every business, but it's definitely not as simple as it sounds. Who are you trying to reach, and why? What's the best way to market your veterinary clinic? What are your overall marketing goals? What other things to do you need to consider before starting your marketing?!If this is all sounding overwhelming, fear not - our co-hosts Mark and Jenni break down the basics of marketing your vet hospital or clinic. Jenni details the who, what, when, why, and how of marketing, while M...
2022-05-2039 min
Tu Amigo Fiel PodcastConociendo Más Sobre Prácticas Veterinarias Featuring Paul Camilo, CVPM¿Qué es un Certified Veterinary Practice Manager (CVPM) y qué función tiene en el cuidado de nuestras mascotas? Conversamos con Paul Camilo, CVPM y Presidente de YourPetsVets sobre este rol en el mundo veterinario y su carrera en el mundo de nuestros amigos fieles. ¡No te lo puedes perder! Presentado por Kliptrio, una nueva solución que combina tres herramientas en una, y promete ser una mejor opción para cortar las uñas de nuestros perros y gatos. Conoce más en https://kliptrio.com/. ¿Tienes preguntas? Envía un mensaje de texto o voz a tua...
2022-05-0736 minThe Veterinary Survival ShowPersonality Types and Why They MatterHow familiar are you with your employees? Sure, you know their name and role within your clinic, but do you really know them? This episode of the Veterinary Survival Show takes on a long-awaited topic: personality types.Jenni takes the reins as she and Mark discuss personality types and why they matter. Our co-hosts have each taken the Meyers-Briggs-based test on 16personalities.com, and are eager to share their results (yes, even Mark who had his reservations about this topic!). Beyond traditional testing, how else can we classify employees, clients, and even ourselves? Jenni gives examples of...
2022-05-0241 minThe Veterinary Survival ShowSpecial Guests: Brad Berg and Heather Rinkol - PacWest BankThe Veterinary Survival Show welcomes guests Brad Berg and Heather Rinkol of PacWest Bank. Loans for veterinary practice owners can be intimidating, but with specialized lenders like Brad and Heather by your side, you won't have to worry. Our guests have decades of experience helping veterinary practice owners accomplish their dreams of building, expanding, and owning veterinary practices across the country. Cohost Mark asks the big questions he's been asked over the years by clients, while Jenni discusses her own lending experience. If you're ready to take out a loan to further your veterinary practice (or even if you're...
2022-03-2845 minThe Veterinary Survival ShowThe Importance of Policies and ProceduresPolicies and procedures might not seem like the most exciting part of your vet hospital or clinic, but there's no doubt they're super important! Policies and procedures bring order to the workplace, and consistency to your patient care. Cohosts Mark and Jenni discuss which areas should be addressed regarding policies and procedures, and why. Jenni details the steps she's taken in her hospital to implement policies and procedures, and gives examples of how important specific instructions can be. Mark offers tips on how to make training more interactive, and who should be in charge of training new employees. If y...
2022-03-0341 minThe Veterinary Survival ShowProfit Solver: A Year In ReviewRegular listeners of The Veterinary Survival Show will remember our previous chat about Profit Solver, the veterinary-specific program designed to boost profit. Steve Castillo, CEO of Profit Solver, was the very first guest on our show, walking us through the ins-and-outs of the program. Cohost Jenni was so impressed, that she decided to "take the leap" and sign up her vet hospital.One year later, she's ready to tell us everything! Was it worth it? (Spoiler: YES!!) What did she learn? What was the most difficult part, and most importantly, why did she wait so long to...
2022-02-1936 min
PAWSitive Leadership PodcastHR tactics to Lead Teams with Melissa Maudlin, CVPM, SHRM-SCPIn this knowledge-packed episode, Andrea & David interview Melissa Mauldin, CVPM, SHRM-SCP, Manager of HR Engagement for Encore. Melissa shares about coaching techniques that will propel high-performing teams towards positive outcomes, leading teams by being inquisitive, and diving into the WHY instead of spouting protocol and laws. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
Website: https://www.pawsitiveleaders.com/
FB: https://www.facebook.com/PAWSitiveLeaders
IG: https://www.instagram.com/pawsitiveleaders/
Furpaws Consulting: https://www.furpawsconsulting.com/
Andrea Crabtree-Wood (Host) LinkedIn...
2022-01-2639 minPAWSitive Leadership PodcastNeuroleadership, psychological safety and other EQ topics with Rob Best, CVPM, CFNIn this episode, Andrea & David chat with Rob Best, CVPM, CFN, Director of Leadership Development, VCA Hospitals, about Neuroleadership, psychological safety, personal bias, and more EQ terms that leaders and managers are facing in practice every day. Rob dives into how we can make conscious behavior choices to create positive culture changes and how to invest in retaining top talent through intrinsic rewards. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
Website: https://www.pawsitiveleaders.com/
FB: https://www.facebook.com/PAWSitiveLeaders
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2022-01-121h 03The Veterinary Survival ShowYour questions answered: Part 2You've got (more) questions, we've got (more) answers! On this episode of The Veterinary Survival Show, cohosts Mark and Jenni answer more questions on a broad range of topics. Ever wondered if you can pay all your personal or corporate taxes at once? Mark opens by explaining the complications of doing so, and offers suggestions on how you should pay instead. Jenni discusses considerations surrounding starting a specialized concierge practice. Next, we go over both the financial and non-financial actions veterinarians need to take, when their employer's practice is being sold to corporate an...
2021-12-1737 minThe Veterinary Survival ShowSpecial Guest: Colin Carr - CARR Healthcare RealtyThis week The Veterinary Survival Show sits down with Colin Carr of CARR Healthcare Realty for a highly educational interview. Colin has been in the real estate game for a long time, but that's not the only reason why we love chatting with him. Just as host Mark McGaunn specializes in veterinary accounting services, CARR Healthcare Realty specializes in healthcare properties only. CARR's motto is helping people who help people, so they truly understand the unique challenges that healthcare realty presents. CARR solely works with buyers and leasers, never sellers, keeping their transactions free of conflicts of interest.
2021-10-0239 min
PAWSitive Leadership PodcastStreamline Workflow and Control Practice Flow with Bash Halow, LVT, CVPMIn this episode, Andrea and David chat with Bash Halow, LVT, CVPM, from Halow Consulting. Bash shares how can we control the flow in our own veterinary practices. Bash tells us how to be transformational, using innovation, technology, and outside-of-the-box-thinking to streamline workflow all with utilizing and to be more efficient with the talent we currently have in our practices, all the while keeping the team engaged. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
Find out more about Halow Consulting here: https://w...
2021-09-2259 min
PAWSitive Leadership PodcastAuthentic Leadership with Shelley Johnson, CVPM, MSSLIn this episode, Andrea and David dig into Authentic Leadership with Shelley Johnson, CVPM, MSSL the Senior Manager Training and Education at Patterson Veterinary University. Shelley tells us how to ask the right questions that help us encourage and develop our teams, and she gives us some mic drop words of wisdom on personal and professional development in emotional intelligence. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane! #CVPM #PracticeManagement #PracticeManager #PracticeManagers #VeterinaryPracticeManager #VeterinaryPracticeManagement #VetPracticeManager #VetBusinessOwner
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2021-08-2552 minThe Veterinary Survival ShowWhen to Say Goodbye: Client EditionNightmare clients - we've all had them. Whether they're unwilling to pay a bill, refusing to follow your protocols, or acting inappropriately in your clinic, those clients that 'keep us up at night' are never fun. If you've ever dealt with a client and thought, "I wish I could tell them to find a new vet clinic", The Veterinary Survival Show is here to let you in on a little secret: YOU CAN! We know that saying goodbye to clients can be an uncomfortable experience, so we're here to give our listeners tips on when and how...
2021-07-3139 min
Redesigning NormalBuilding a Humane Pandemic Response feat. Kristen Beitzel, CVPM, VP of Medical Services for East Bay SPCAKristen Beitzel, VP of Medical Services at East Bay SPCA, joins podcast host Andrew Southern on this episode of Redesigning Normal. The East Bay SPCA is a nonprofit shelter that provides medical services, fostering and adoption, and humane education programs for pet owners and communities in California’s Alameda and Contra Costa counties.
When the pandemic began, East Bay built its response plan on one non-negotiable principle: no team members would be laid off. The organization changed business processes and adjusted hours to make this goal a reality. Kristen describes how new curbside care models, remote behavioral cl...
2021-07-1938 minThe Veterinary Survival ShowSpecial Guest: Sean Coyle, Simmons NortheastThe Veterinary Survival Show welcomes guest Sean Coyle of Simmons Northeast, to chat with co-host Mark McGaunn. Sean has been part of Mark's trusted group of financial professionals for close to a decade. He has worked as an advisor to veterinarians his entire professional career, first in lending and now as a transition consultant for veterinary professionals across the Northeast. Backed by decades of experience, Sean touches on a variety of things to consider for anyone thinking about selling or buying a veterinary clinic. Whether you're transitioning now or planning to in the future, you won't want to miss...
2021-07-1640 min
PAWSitive Leadership PodcastPractice Management Through an Owner's Lens with Jake Waas, CVPMIn this episode Andrea & David chat with Jake Waas, CVPM owner of Covina Animal Hospital about veterinary management from an owner's point of view. Jake shares with us the good, bad and crazy of Curbside changes, increased COVID-19 case load, and staff efficiency. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
2021-06-0258 min
PAWSitive Leadership PodcastCreative Onboarding with Debbie Hill, CVPM, SPHR, SHRM-SCP, CCFPIn this episode Andrea & David interview HR guru Debbie Hill, CVPM, SPHR, SHRM-SCP, CCFP about Creative Onboarding. How to make your new hire feel welcome and integrate them onto the team. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
2021-05-1943 min
PAWSitive Leadership PodcastHire SMART the 1st Time with Melissa Tompkins, BS, CVPM, PHRca, CCFPIn this episode Andrea and David interview Melissa Tompkins, BS, CVPM, PHRca, CCFP on recruiting in the veterinary practice. She tells us how to write creative and targeted ads, ways to weed out the riffraff, and hire the right people. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
2021-05-0543 min
The People of Veterinary MedicineDebbie Boone, CVPM - Managing the Social CodeDebbie Boone, BS, CVPM, Fear FreeSM Certified, has worked for the veterinary profession for more than 30 years. After earning her bachelor’s degree in animal science from North Carolina State University, she began as a client care representative and quickly moved into hospital administration. Debbie has experience in the management of small animal, mixed animal, specialty, and emergency practices.
Debbie is considered an expert in team communication, creating positive practice culture, and developing monthly paid wellness plans for veterinary practices. Her business, 2 Manage Vets Consulting, helps practices develop extraordinary team communication and business skills, enhancing patient care, imp...
2021-04-271h 12PAWSitive Leadership PodcastInterview with Leslie Boudreau, BASVT, RVTg, CVPM, PHR, PHRca, SPHRIn this episode Andrea & David interview Leslie Boudreau, BASVT, RVTg, CVPM, PHR, PHRca, SPHR about licensed veterinary technician utilization in a veterinary practice. How to home grow them, keep them feeling fulfilled, and utilize them to generate revenue in your practice. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
2021-02-2449 minPAWSitive Leadership PodcastInterview with Rhonda Bell, CVPM, CCFPCo-hosts David and Andrea interview Rhonda Bell, CVPM, CCFP who is the owner of Dog Days Consulting and all around social media badass. Rhonda shares her approach to social media marketing, the first steps veterinary practices can take in using social media, and the benefits in reaching your clients. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!
Guest Links:
https://www.linkedin.com/in/rhondabellcvpm/
https://dogdaysconsulting.com/
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Website: https://www.paw...
2021-01-2641 minThe People of Veterinary MedicineJamie Camp BBA/BS, CVPM - The Abundacne Mindset in the Veterinary PracticeJamie has worked in the veterinary industry since 2005. Worked in several clinics as an assistant/technician, client service representative, and manager for single doctor practices, multi-doctor practices, corporate practices, privately owned practices, and an emergency clinic. Received her CVPM (Certified Veterinary Practice Manager) certification in August of 2017. Jamie created Veterinary Practice Consulting, LLC in February 2020. I am doing consulting for various areas of the veterinary industry including speaking engagements. I am also a member of VetPartners where I can be found for consulting or speaking engagements.
2020-12-111h 25
Inventory Nation with Nicole Clausen - All Things Inventory Management for Veterinary ProfessionalsEp. 22 | Strategies for Communicating with Clients During COVID with Debbie Boone, CVPMIn this episode, I am absolutely delighted to be joined by Debbie Boone, CVPM. She is a self-professed “customer service geek and champion for animal health”. A love of animals lead her to a degree in Animal Science from NC State University. To get her foot in the door to her dream job, she began her career in veterinary medicine as a part-time receptionist in 1985. She managed AAHA accredited hospitals for 23 years. Her rather unique skill set includes experience with small animal, mixed animal, specialty, emergency, and even shelter management.FOLLOW OR CONTACT US:We...
2020-11-101h 10Veterinary VitalsThe Power of Emotional Intelligence with Deb Stone, MBA, PhD, CVPM"Self awareness is the cornerstone to constructs such as emotional intelligence."Emotional intelligence is the ability of individuals to recognize their emotions and those of others. Developing this construct can help veterinarians and veterinary staff immensely, from enhancing clinic culture to improving patient outcomes. In this episode, Deb Stone, MBA, PhD, CVPM, unpacks emotional intelligence, shares how to measure it and what veterinarians and veterinary staff can learn from their scores moving forward. Dr. Stone has a PhD in Organizational Leadership and is a Certified Veterinary Practice Manager. Currently, she is the Assistant Director of...
2020-10-1543 min
#VetStudentAdvice | Veterinary School & BeyondA Crash Course on Communication (ft. Debbie Boone, BS, CCS, CVPM)Debbie Boone, BS, CCS, CVPM has worked for the veterinary profession for more than 30 years and is Fear Free SM Certified. After earning her degree in animal science from North Carolina State University, she quickly moved into hospital administration- and now has experience in managing small animal, mixed animal, specialty, and emergency practices. Debbie is an expert in team communication, positive practice culture, and developing monthly paid wellness plans for veterinary practices. Her consulting business helps practices develop extraordinary team communication and business skills to enhance patient care and improve practice value.
The AVMA, WVC...
2020-08-1941 minVeterinary Viewfinder PodcastThe Power of Professional Respect in Veterinary Clinics with Heather Prendergast, RVT, CVPM, SPHRProfessional respect - or disrespect - can define a workplace. This week we're joined by Heather Prendergast, RVT, CVPM, SPHR to discuss real-world examples of disrespect toward veterinary technicians and support staff. Hosts Dr. Ernie Ward and Beckie Mossor, RVT share their own experiences and the trio offer several simple steps any veterinary team can take to encourage a more harmonious team culture.
The sad truth is that many veterinary professionals have faced disrespect from bosses, managers, or coworkers, leading to frustration and burnout. This special episode tackles this tough topic and is something we think any veterinary team member...
2020-03-1128 min
Rekindling: Compassion Fatigue Solutions for Animal WorkersEp #46 Leadership Fatigue: Interview with CVPM Marshall LigerLeaders in veterinary practices and other animal organizations shoulder a lot of responsibility. Not only from the business side but also the people side. Do they get compassion fatigue too? What is leadership fatigue and how does it differ from compassion fatigue? Join me for this spirited conversation with CVPM and veterinary practice consultant Marshall Liger!
2020-01-0754 minVeterinary Viewfinder PodcastSuperpower Your Team! Veterinary team Empowerment with Tracy Dowdy, CVPMEmpowering your veterinary team to do their best and finding their personal superpowers isn’t a myth. This week hosts Dr. Ernie Ward and registered veterinary technician Beckie Mossor meet with Tracy Dowdy, CVPM to discuss team empowerment. Strategies to better utilize your team members, what a relationship-centered business looks like, and what independent veterinary practices can learn about empowering staff from corporate practices.
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2019-02-2730 min