Shows
CX TodayPast Lessons, Future Focus: Navigating the AI Revolution with Content GuruIs AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, future possibilities (all the way to 2050), and the real impact of AI on Customer Experience.In this thought-provoking conversation, you'll discover:🕰️ Did We Get It Right? A look back at AI expectations from 25 years ago – were we even close?🚀 What Will CX Look Like in 2050? A glimpse into the distant future with a leading futurist💡 The AI You Nee...2025-04-2219 minCX TodayContact Center Trends for 2025: What's Hot and What's Not?CX Today's Charlie Mitchell hosts Simon Adnett, VP of Sales - UK&I / EMEA at Enghouse Interactive. We introduce a host of contact center trends for 2025. Before focusing on four specifically:1. Generative AI & Knowledge Management: Learn how these two game-changing technologies are converging to improve first contact resolution and create smarter agent workflows.2. Conversational Intelligence: Discover why this once enterprise-exclusive technology is now more accessible and how it can deliver deep insights into customer sentiment.3. Agent Assist: Hear Simon’s take on how real-time support tools powered by AI are helping agents handle com...2025-02-1222 minCX TodayNVIDIA Introduces Its Latest Agentic AI Innovations, Teases What's to ComeCX Today's Charlie Mitchell hosts a conversation reflecting on some of NVIDIA's big agentic AI innovations from January 2025.These AI Agent innovations include:A new set of Blueprints to help build enterprise AI Agents. A specific blueprint for AI Agents that can analyze video. The “Llama Nemotron” suite of “Open” Large Language ModelsJoining CX Today for that conversation are: Erik Pounds, Senior Director of Enterprise AI Software at NVIDIA Zeus Kerravala, Principal Analyst at ZK Research To learn more about how agentic AI will help...2025-01-2425 minCX TodayHow to Ensure the Ethical, Compliant Use of Contact Center AICX Today's Charlie Mitchell hosts Steve Nattress, VP of Product Management at Enghouse Interactive.In this session, we explore the ethical considerations brands must make before deploying AI in the contact center.In doing so, we discuss:How has AI use has changed in the contact center over the past 2 years?What ethical, data privacy, and security challenges have contact centers been confronted with in that time?How is Enghouse approaching ethical AI to help its clients push past these challenges?How can contact center...2024-12-1611 minCX Today5 Customer Experience Trends for 2025 & BeyondCX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by:Barry Cooper, President of NICE CX Max Ball, Principal Industry Analyst at Forrester ResearchBoth share their perspectives on each of the trends - as shared below:Trend 1 – Advancements In AI Will Turn Contact Centers Into Profit CentersTrend 2 – Contact Center Leadership Roles Will Become More Strategic and Stretch Beyond Customer SupportTrend 3 – Contact Centers Will Shift Investment from Human-Led Interactions to Reski...2024-12-0440 minCX TodayCustomer Journey AI: Examples, Outcomes, & What's Next?CX Today's Charlie Mitchell hosts Paul Martin, an Account Executive at Landis Technologies. We kickstart the conversation by introducing an outcome-first approach to customer journey AI. From there, Martin shares several examples of AI in: - The Contact Center IVR - Customer Self-Service - The Waiting Experience - Live Agent Conversations - Post-Contact Activities Finally, we discuss the process of implementing such AI components, and share insight into the future of customer journey AI. For more from Martin, check out Landis Technologies' YouTube channel: @landiscomputer Or, for more exam...2024-06-2622 minCX TodayBig CX News - The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & MoreWatch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from Salesforce, Informatica, Avaya, Genesys, & ServiceNow.In this edition, our CX experts include:Zeus Kerravala, Principal Analyst at ZK Research Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research Simon Harrison, Founder & CEO of Actionary Keith Kirkpatrick, Research Director at The Futurum Group Martin Schneider, Head of R...2024-05-1621 minCX TodayBIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & MoreWatch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five9 prominent CX analysts to dissect the latest stories from the space - including news from Five9, Cisco, Salesforce & More.In this edition, our CX experts include:Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Shelly Kramer, Managing Director & Principal Analyst at SiliconANGLE & theCUBE Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research Si...2024-04-051h 07CX TodayCCaaS: Where Are We Now & Where Are We HeadingWatch on YouTube.CX Today's Charlie Mitchell hosts Anand Janefalkar, Founder & CEO of UJET, and Baker Johnson, CMO of UJET. In this session, we discuss the evolution of the CCaaS market, considering: The latest contact center trends. How have CCaaS vendors reacted to these trends? Predictions for the CCaaS market. Why is UJET well-placed to succeed in the space, given these predictions? Check out our rundowns of the CCaaS market reports mentioned in the discussion here: Aragon Researc...2024-01-2925 minCX TodayFrontier Airlines Discusses Its Decision to Ditch Telephone Customer ServiceWatch on YouTube.CX Today's Rob Scott hosts Leonardo Declich, Director, CX Digital Transformation at Frontier Airlines. We reflect on why Frontier chose to get rid of its contact center voice channel, discussing:Why did Frontier make the decision? How it used conversational AI to plug the gapThe outcomes so farLessons for brands considering a similar moveFor more end-user stories, subscribe to CX Today here: https://www.cxtoday.com/account/Thanks for watching. If you’d like...2023-06-2703 minCX TodayCX Predictions 2023 - Metaverse or Metacurse?Rob Scott from CX Today hosts Genefa Murphy, CMO, Five9 and Clare Muscutt, Founder & CEO, Women in CX and together they share their CX predictions for the year ahead!Watch the video to reveal their 2023 predictions!If you're looking for more information on this topic, visit Five9.2022-12-0924 minCX TodayPuzzel’s Latest Customer Service PackagesCX Today's Charlie Mitchell hosts Alberta Bosco, Product Marketing Director at Puzzel.In this session, we explore the latest CCaaS innovations from Puzzel, discussing:How Puzzel packages its CCaaS solutionsIts new Discover and Embrace CCaaS packagesWhich businesses the packages are best-suited forFuture CCaaS innovations from Puzzel2022-11-2111 minCX TodayThe State of CX: More Investment, But Delivery Challenges RemainCX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner.In this session, we consider the current state of CX, discussing:Key takeaways from CallMiner's latest CX researchThe lack of believe in CX across many organisationsNotable CX delivery challengesReasons for hope in the future of CXIf you're interested in downloading the report that this conversation centers on, visit this page.2022-11-0915 minCX TodayZoom Discusses Its New Virtual Agent, IQ Additions, and MoreCX Today's Charlie Mitchell hosts Ben Neo, Head of Enterprise Sales EMEA at Zoom Phone.In this session, we delve into some of the biggest announcements from Zoomtopia 2022, discussing:The launch of the Zoom Virtual AgentNew additions to Zoom IQUpdates to the Zoom Contact CenterZoom's vision for customer experience2022-11-0812 minCX TodayCut Contact Center Costs and Improve CX with AICX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk.In this session, we consider how contact centers can cut costs without sacrificing CX, discussing:How to lower demand and handling times with AIMore ways in which AI can lower contact center costsHow Talkdesk customers have benefited from AI implementationsTalkdesk's cost-cutting masterclasses2022-10-3114 minCX TodayFirst Impressions of the New Salesforce and Google CCaaS PlatformsCX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:Who is the target market for the Salesforce Contact Center?How hard will Google go on CCaaS?The current state of the CCaaS market2022-10-3116 minCX TodayBISSELL Transforms CX Strategy with Five9CX Today's David Dungay hosts Joe Lochinski, Service Automation & Analytics Manager, BISSELL.In this session, we discuss the following:Biggest CX challenges faced by BISSELLHow Five9's portfolio created ROIKeeping Consumer Care front of mindIf you're looking for more information on this topic, visit this page.You can also join in the conversation on our Twitter and LinkedIn pages.2022-10-2411 minCX TodayCut Contact Center Costs and Improve CX with AICX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk.In this session, we consider how contact centers can cut costs without sacrificing CX, discussing:How to lower demand and handling times with AIMore ways in which AI can lower contact center costsHow Talkdesk customers have benefited from AI implementationsTalkdesk's cost-cutting masterclassesIf you're interested in registering for Talkdesk's cost-cutting masterclasses, visit:Thanks for watching, if you’d like more content like this, don’t forg...2022-10-1314 minCX TodaySupporting the Contact Centre Agent of the FutureCX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Genefa Murphy, Chief Marketing Officer at Five9.In this session, we discuss the following trends:How the contact centre agent role is changingWhich agent support technologies are coming to the fore?Exciting agent experience trendsHow Five9 is evolving to meet these trendsAgent of the future predictionsIf you're looking for more information on this topic, visit this page.Thanks for watching, if...2022-10-0717 minCX TodayThe Future of VoiceCX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer, Sabio.In this session, we assess the future of voice in CX, discussing:The role of voice in CXVoice innovations, from bots to biometricsHow smart speakers may change CXPredicts for the future of voiceIf you're looking for more information on this topic, visit this page.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our channel.You can...2022-10-0519 minCX TodayIntegrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's AdviceCX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft.In this session, we consider how to integrate Microsoft Teams with the contact center, discussing:Why should contact centers consider integrating Teams into their technology stack?The three models for integrating Teams into the contact center (Connect, Extend, and Power)How can contact centers determine the right option for them?The launch of Microsoft's own contact center, with embedded Teams capabilities If you're looking for more insights from Shaffie, visit this p...2022-09-2716 minCX TodayAssessing AI Maturity in the Contact CenterCX Today's Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk.In this session we discuss the following:What is curbing contact centre leaders' AI ambitions?Top barriers to AI maturityHow do talent gaps affect AI deployment?What can companies do to become more AI mature?If you're looking for more information on this topic, visit this page.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our chann...2022-09-2613 minCX TodayMaking Magical Moments in CXCX Today's Rob Scott hosts Gayathri Krishnamurthy, AVP, Product Marketing at RingCentral. It goes without saying that #contactcenter leaders need to create fast, responsive, and frictionless experiences for customers. Second, the ability to switch between channels is also quickly becoming table stakes in today's world. In this interview, we're going next level by discussing what happens when companies fuse #customerexperience with #employeeexperience for more memorable customer interactions.Download the full eBook here: https://www.cxtoday.com/balancing-ex-...Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our c...2022-09-1417 minCX TodayWho is Leading the Customer Engagement Platform Space?CX Today's Charlie Mitchell hosts Mila D'Antonio, Principal Analyst at Omdia.In this session, we analyze Omdia's latest research into the customer engagement platform space, discussing:Why customer engagement platforms are so hot right nowWhat typically sets market leaders apart?Surprising findings within the Omdia reportThe future of customer engagement platformsIf you're looking for more information on this topic, visit this page.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to o...2022-09-0811 minCX TodayUnderstanding Customer Intent in the Contact CentreCX Today's Sandra Radlovački hosts Kevin McGachy, Head of AI and Automation Solutions, Sabio.In this session, we discuss the following:Why is capturing customer intent so important?What process do you recommend for capturing customer intent?How should a contact centre analyse customer intent to drive value?What positive results have Sabio customers realised from actioning customer intent insights?If you're looking for more information on this topic, visit this page.Thanks for watching, if you’d like more con...2022-09-0117 minCX TodayRethink Contact Center Automation and Add Collaborative Intelligence!CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9.In this session, we consider CX automation and how collaborative intelligence can help. In doing so, we discuss:Mistakes to avoid when adding automation to customer journeysHow collaborative intelligence can helpFinding the best balance of bots and humansUse cases for collaborative intelligenceIf you're looking to learn more about collaborative intelligence, visit this page.Thanks for watching, if you’d like more content li...2022-08-3015 minCX TodayHow Will New CEO Alan Masarek Rejuvenate Avaya?CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research.In this session, we assess the potential strategy of new Avaya CEO Alan Masarek, discussing:Zeus's top takeaways follow his conversation with MasarekHow Masarek's approach may differ to when he took the reigns at VonageWhat does the future look like at Avaya?If you're looking for more information on this topic, visit this page.Thanks for watching, if you’d like more content like this, don’t forget to S...2022-08-2315 minCX TodayThe Latest Trends in CX with Dr. Nicola MillardCX Today's Charlie Mitchell hosts Nicola Millard, Principle Innovation Partner at BT.In this session we discuss the following five latest trends in CX:The MetaverseHybrid WorkingVideoConversational AIHyper-Personalization2022-08-1726 minCX TodayGet Connected 2022. The Must-Attend CX Event Returns!CX Today's Charlie Mitchell hosts Sundeep Singh Boughan, Director of Sales Engineering at Puzzel.In this session, we introduce the upcoming Get Connected 2022 event, discussing:Where and when is Get Connected, and why should people come along?What makes this CX event stand out?Which sessions will attendees most look forward to?Which products is the Puzzel team most excited about showing off?Where can viewers go to secure their free spot at the event?2022-08-1609 minCX TodayThe 2022 Global Consumer Trends Report with Bruce TemkinCX Today's Charlie Mitchell hosts Bruce Temkin, Head of Qualtrics XM Institute.2022-08-1118 minCX TodayAssessing the Microsoft Digital Contact CenterCX Today's Charlie Mitchell hosts Dave Michaels, Lead Analyst at TalkingPointz.com2022-08-0813 minCX Today3 CCaaS Trends for 2022 and BeyondCX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel.After intros and a quick summary of Puzzel's place within the CCaaS space, we discuss the following three trends:AI reimagining contact centre solutionsReoccurring omnichannel woesThe rise of visual engagement2022-08-0331 minCX TodayMicrosoft Discusses its New Digital Contact Centre PlatformCX Today's Charlie Mitchell hosts Tony Lorentzen, SVP & General Manager, Nuance (now part of Microsoft).  2022-08-0112 minCX TodayAWS Discusses Its Latest Amazon Connect InnovationsCX Today's Charlie Mitchell hosts Annie Weinberger, Head of Business Applications Product Marketing at AWS.2022-07-2216 minCX TodayThe Future of Zendesk Following Its AcquisitionCX Today’s Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.2022-07-1511 minCX TodayFive9 Discusses Its European Expansion PlansCX Today's Sandra Radlovački hosts Genefa Murphy, Chief Marketing Officer at Five9. 2022-06-0905 minCX TodayBuilding a Next Generation Virtual AgentCX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead.2022-06-0122 minCX TodaySupercharging Self-Service With AICX Today's Charlie Mitchell hosts Brian Atkinson, Vice President EMEA at Five9. 2022-05-3117 minCX TodaySAP Introduces Its Latest Service Cloud InnovationsCX Today's Charlie Mitchell hosts Jen Bailin, Chief Revenue Officer (CRO) at SAP Customer Experience. 2022-05-2520 minCX TodayZendesk Discusses Its Latest CRM InnovationsCX Today's Charlie Mitchell hosts with Matthias Goehler, CTO EMEA at Zendesk.2022-05-1313 minCX TodayEngaging Customers with VideoCX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru.In this session, we consider the future of video in the contact centre, discussing:Why are some contact centres turning to video? Use cases for video in the contact centre Critical features of a video solution for contact centres Differentiators of the Content Guru storm video solution? Examples of excellent video contact centre video strategies2022-04-2715 minCX TodayZoom Discusses Its New Conversational Intelligence SolutionCX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom. In this session, we explore the release of its new conversational intelligence solution, discussing:The entrance of Zoom into the conversational analytics space How the solution may improve contact center conversations What differentiates this offering to competitors? The future of Zoom in CCaaS2022-04-2207 minCX TodayInspecting the Garner Magic Quadrant for Conversational AICX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research. 2022-03-2910 minCX TodayDelivering the Digital Contact Centre of the FutureCX Today's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral. 2022-03-1013 minCX TodayHow Total Experience is Unlocking the Future of CXCX Today's Rob Scott hosts Steve Forcum, Director and Chief Evangelist at Avaya and he shares his perspective on how total experience is unlocking the future of customer experience.2022-03-0415 minCX TodayZoom Discusses Its New Contact Center SolutionCX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom. 2022-03-0210 minCX TodayFuze: What is Next for CX?CX Today's David Dungay hosts Ron Calixto, SVP Global Service Delivery, Fuze.2022-01-1011 minCX TodayThe Future of CX: Predictions for 2022CX Today's William Smith hosts Julien Rio, Associate Vice President, International Marketing, RingCentral. 2022-01-0411 minCX TodayCustomer Experience in the Year Ahead - Insights from Five9CX Today's Rob Scott hosts Brian Atkinson, VP and General Manager in EMEA at Five9.2021-12-1624 minCX TodayProcess Transformation for Customer ExperienceCX Today's William Smith hosts Gero Decker, General Manager SAP Business Process Intelligence and Co-founder, Signavio2021-12-1509 minCX TodayLivePerson Leverages AI CX to Support Travel IndustryCX Today's Carly Read hosts Jared Eisenlohr, VP of Retail, Travel & Tech, LivePerson.2021-12-0713 minCX TodayNectar: Digital Experience Insights from the IVR to the AgentCX Today's William Smith hosts Tim Armstrong, Vice President, Product & Marketing, Nectar.2021-12-0611 minCX TodayOptimising Conversations for Next-gen CXCX Today's Rob Scott hosts Andy White, CEO, at Contexta360.2021-12-0317 minCX TodayConversation Analytics Platform and Autumn Release NewsCX Today's Carly Read hosts Jeff Gallino, CTO, CallMiner.2021-11-0210 minCX TodayTwilio Engage and the Importance of Personalised CXCX Today's Carly Read hosts Paul Adams, Regional VP, UK & Ireland, Twilio. 2021-10-2909 minCX TodayFuture-Proofing a Business with Omni-Channel CX Today's Carly Read hosts Jacob Borgeson, Product Marketing Director, Khoros. 2021-10-2507 minCX TodayPuzzel Extends Smart Experiences with Vergic AcquisitionCX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel and Alexander Lunde, Co-Founder at Vergic.2021-10-2211 minCX TodayHealth of the Contact Centre 2021: Agent Well-being and the Great Resignation CX Today's William Smith hosts Calabrio's Ed Creasey, Director of Pre Sales and Graeme Meikle, WFM Consultant.2021-10-2111 minCX TodayLanguage Operations: Multilingual Support with AICX Today's William Smith hosts Vasco Pedro, Co-founder and CEO, Unbabel. 2021-10-2018 minCX TodayImpact Tech Has on Boosting Customer EngagementCX Today's Carly Read hosts Iain Regan, Chief Revenue Officer, Semafone.2021-10-1809 minCX TodayBest Practices for Managing Agents Through ChangeCX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research.2021-10-0122 minCX TodayImproving CX with Messaging ChannelsCX Today's Carly Read hosts John Walls, RVP Customer Success EMEA, Zendesk. 2021-10-0112 minCX TodayMaking the Most of User-Generated ContentCX Today's William Smith hosts Andrew Smith, VP, Marketing, PowerReviews.2021-09-2015 minCX TodayPatient Experience in a Post-COVID World CX Today's Carly Read hosts Martin Taylor, CEO, Content Guru.2021-09-1616 minCX TodayHow the Shift to Digital has Impacted Remote WorkingCX Today's Carly Read hosts Savinay Berry, EVP of Product & Engineering, Vonage.2021-08-2510 minCX TodayVOC Trends: Automation, COVID and the Sector's FutureCX Today's William Smith hosts Craig Shull, SVP & GM at GetFeedback.2021-08-2408 minCX TodayThe Role of Artificial Intelligence in Customer ServiceCX Today's William Smith hosts John Ball, SVP & GM Customer Workflow Business Unit, ServiceNow.2021-08-1915 minCX TodayAnalysing the CCaaS Magic QuadrantCX Today’s David Dungay hosts Zeus Kerravala, Founder of ZK Research.2021-08-1715 minCX TodaySolving Agent Experience ChallengesCX Today's David Dungay hosts Nick Beardsley, Enterprise Director, Onecom Group and Thomas John, VP Channels, Five9.2021-08-1021 minCX TodayCirrus Ex and the Power of the Super AgentCX Today's Carly Read hosts Andy Tucker, Partner Success Manager, Cirrus.2021-08-0514 minCX TodayPersonalisation and the Importance of CX for RetailersCX Today's William Smith hosts Jamie Brighton, Head of Product Marketing EMEA, Adobe Experience Cloud. 2021-07-3011 minCX TodayThe Future of CX in a Post-Pandemic World and the Role of CRMCX Today's Rob Scott hosts Crevan O'Malley, Senior Sales Director, HubSpot.2021-07-2123 minCX TodayThe Future of CX Starts with the CRMCX Today's David Dungay hosts David Campbell, VP of Marketing, SugarCRM.2021-07-1921 minCX TodayAudioCodes: Modernising On-Premise Contact CentresCX Today's William Smith hosts Peter Broeckx, Sales Manager Contact Center EMEA at AudioCodes2021-07-1519 minCX TodayReimagining Customer Migration JourneysCX Today's David Dungay hosts Andy Dignan, Senior VP of Global Partners and Services, Five9 & Irwin Lazar, President and Principal Analyst, Metrigy.2021-07-1427 minCX TodayKeeping Agents Engaged Post-PandemicCX Today's Carly Read hosts Maxine Allard, Senior Account Director, Odigo.2021-07-1209 minCX TodayHow Invoca's DialogTech Deal Impacts the $4.8B Conversational Intelligence MarketCX Today's Carly Read hosts Gregg Johnson, CEO, Invoca.2021-07-0709 minCX TodayDigital Transformation and AI in CXCX Today's Carly Read hosts John Trembley, VP of Marketing, Evolv.2021-06-2821 minCX TodayThe Past, Present and Future of CRMCX Today's William Smith hosts Jon Ferrara, Nimble founder and CEO.2021-06-1714 minCX TodayCallMiner Eureka Platform and Managing Cross-Channel ConversationsCX Today's Carly Read hosts Jeff Gallino, CTO & Founder at CallMiner.2021-06-0720 minCX TodayNoise Challenges Associated with WFHCX Today's Carly Read hosts Evan Fromberg, VP of Sales, Krisp and Robert Schoenfield, COO, Krisp.2021-05-2713 minCX TodayZendesk Customer Experience Trends Report 2021 OverviewCX Today's Carly Read hosts Peter Lorant, EMEA COO, Zendesk.2021-05-2515 minCX TodayPuzzel's CEO Talks CCaaS Innovation and GrowthCX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel.2021-05-1915 minCX TodayVerint Launches IVA ProCX Today's Carly Read hosts Jen Snell, Vice President, Product Marketing, Verint.2021-05-1411 minCX TodayThe State of the Modern Contact CentreCX Today's Carly Read hosts Ed Creasey, Director Presales, International and Tomas Taesler, Product Line Manager, Workforce Management at Calabrio.2021-05-1215 minCX TodayIs Video in the Contact Centre the next CX Game Changer?CX Today's Rob Scott hosts Thomas Rødseth, CTO at Puzzel2021-05-1215 minCX TodayArtificial Intelligence meets Emotional IntelligenceCX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel.2021-05-0332 minCX TodayHow Data Driven Insights Transform Customer EngagementCX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.2021-04-2619 minCX TodayHubspot's Operations Hub Launch 2021 CX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot. 2021-04-2108 minCX TodayReimagining CX with Five9 and MetrigyCX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy. 2021-04-1329 minCX TodayAutomating Conversations in CXCX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.2021-04-1212 minCX TodayAutomation and CX - Best Practices and Business ChecklistCX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.2021-04-0613 minCX TodayIntroducing the Five9 EMEA SummitCX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and Brian Atkinson, VP and Manager of EMEA, Five9.2021-03-2910 minCX TodayHow AI will Serve Post-COVID Omni-channel CustomersCX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.2021-03-2518 minCX TodayMoving from Customer Service to AI Powered Customer ExperienceCX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.2021-03-1917 minCX TodayHow Retailers have Adapted to Challenges During the PandemicCX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.2021-01-2633 minCX TodayMistakes Made in 2020, with Rapid Migrations to Cloud Based EnvironmentsCX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx.2021-01-2118 minCX TodayCustomer Experience in the Digital WorkplaceCX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya.2021-01-0820 minCX TodayReinventing CX With AutomationCX Today's Rob Scott hosts Umesh Sachdev, CEO at Uniphore.2020-12-1816 minCX TodayReimagining a Digital-First Customer JourneyCX Today guest host and CX expert, Clare Muscutt hosts Lindsay Rios, Head of Sales and CX at Table.2020-12-1819 min