Shows
Tech TransformedHow AI and Analytics Are Transforming Automotive Call Tracking and Repair OrdersDid you know that on average, 35 per cent of calls to automotive dealerships go unanswered? In today’s competitive market, missed calls mean missed sales and dealerships are turning to AI and analytics to fix this. In this episode of Tech Transformed, host Jon Arnold and Ben Chodor, Chief Executive Officer of CallRevu, about how AI is reshaping the way dealerships handle calls, manage repair orders, and engage with customers throughout their journey. They explore the role of real-time analytics in improving interactions, the importance of answering every incoming call, and why AI has become essential in modern d...
2026-02-1228 min
Tech TransformedAutomotive Communication Best Practices: Trust, Privacy, and ComplianceIn the automotive industry, trust and transparency are no longer optional; they have become key components. Dealerships that communicate clearly and responsibly with their customers strengthen relationships and improve overall experiences. In this episode of Tech Transformed, host Trisha Pillay speaks with Sean Barrett, Chief Information Officer at CallRevu, about how dealerships can navigate the changing landscape of communication while maintaining accountability, compliance and operational resilience.The Evolution of Dealership CommunicationCommunication has always been at the heart of dealership operations. The phone system was once the primary lifeline between customers and dealerships, giving managers...
2026-01-1420 min
The Inside Track - presented by CallRevuClick to Call: How Dealers Can Unify the Digital and Voice ExperienceYour digital campaigns are driving leads—but what happens when the phone rings? Listen as CallRevu and Digital Air Strike unpack how to connect online engagement data with real-time call insights to create one seamless customer experience. You’ll see how smart dealers are aligning marketing, BDC, and sales teams to turn every click into a call—and every call into a customer.
2025-12-1944 min
Car Dealership Guy PodcastTerrell on QB to GM, Daly/Chodor on NADA, Scott on Content Creation | Daily Dealer LiveToday's show features:
Zach Terrell, General Manager at Zeigler Auto Group
Devin Daly, Co-founder & CEO of Impel
Ben Chodor, CEO of CallRevu
Gray Scott, Former VP of Marketing of Ultimate Toys, Inc
This episode is brought to you by:
KPA – Escalating fines and enforcement actions are hitting dealers hard across safety, privacy, and F&I compliance. KPA's Complete Compliance Suite is the only all-in-one solution that protects your dealership fr...
2025-11-191h 01
The Inside Track - presented by CallRevuElevating Dealership Performance: How Napleton Maximizes Results with CallRevu’s Phone + AnalyticsIn the October edition of Inside Track, the focus is on how Napleton enhances dealership performance through effective phone systems and analytics. Jack Simmons discusses the importance of leveraging data to improve appointment conversions and reduce missed opportunities, emphasizing that leadership involvement is crucial for success. The conversation highlights the role of AI in increasing call volume and enhancing customer engagement, while also stressing the need for accountability and quality in call management. A culture of performance is fostered through clear communication, real-time data, and a team-oriented approach. Ultimately, the video serves as a practical guide for turning conversations...
2025-10-2448 min
Brian Pasch PodcastCallRevu Announces Strategic Partnership for Accelerated Growth and International ExpansionBreaking News: Brian Pasch sits down with Ben Chodor, CEO of CallRevu, to unveil a major strategic investment partnership aimed at accelerating global growth, driving product innovation, and expanding AI-powered solutions.
2025-10-1413 min
The Inside Track - presented by CallRevuHuman + AI Synergy: Why the Future of Dealer Conversations Isn’t Either/OrDealers don’t need to choose between people and automation. In this podcast, learn how Digital Voice Assistants (DVAs) act as always-on teammates—capturing calls, booking service, and syncing with your CRM—while freeing your staff to focus on customers. Discover how leading dealerships are pairing people with AI to boost conversions, elevate CSI, and unlock measurable ROI.
2025-09-2638 min
Dealer Talk With Jen SuzukiDriving Relationships and Embracing Change: A Conversation with Ryan Rohrman, CEO Rohrman Automotive GroupIn this episode of Dealer Talk with Jen Suzuki, I've got Ryan Rohrman, CEO of Rohrman Automotive, to explore the intersection of legacy, leadership, and innovation in the automotive industry. Ryan shares how he honors the 60+ year foundation laid by his grandfather while steering a multi-dealership organization toward growth and relevance. From creating memorable customer and employee experiences to embracing AI and technology without losing the human touch, Ryan discusses the principles that guide his team, including transparency, innovation, personal connection, and servant-mindedness. He also dives into the importance of change management, training, and gamification to keep...
2025-09-0259 min
Dealer Talk With Jen SuzukiMindset, Leadership & Bold Moves with Inder Dosanjh & Munish MahajanIn this episode of Dealer Talk, we dive deep into mindset, leadership, and making bold decisions in business. I'm thrilled to sit down with my long-time friend and client, Inder Dosanjh, whose journey from technician to owning 17 car dealerships is nothing short of inspiring. We also welcome Munish Mahajan, Inder's co-founder, CEO & President, who brings a tech-forward, transformative approach to dealership operations. We talk about: The mindset shifts that move you from "just a job" to building something bigger. The challenges of scaling a dealership business while keeping your team motivated and empowered. How data, AI, a...
2025-08-2653 min
The Inside Track - presented by CallRevuBDC Mastery in Motion- Real Strategies for Closing More OpportunitiesYour service team is answering calls. But are they capturing every opportunity?
In this fireside chat, leaders from CallRevu and Volie break down how top-performing dealers are connecting the dots between real-time call intelligence and automated BDC follow-up. You’ll hear what’s working across the best Fixed Ops BDCs—and how to apply those lessons to your own dealership.
Whether you’re managing phones, follow-up, or appointment show rate, this session will show you how to recover more missed ROs, reduce no-shows, and help your team act faster with less guesswork.
2025-08-2647 min
Dealer Talk With Jen SuzukiManagement, Sales & BDC Secrets from the Big Leagues: Greg Iverson on Winning Sales ProcessesThis week on Dealer Talk with Jen Suzuki, I'm joined by automotive veteran Greg Iverson—a BDC and marketing leader who has worked with some of the nation's top-performing dealerships, including the legendary Norm Reeves Honda and Car Pros Kia. Greg brings 20+ years of experience in internet sales, BDC leadership, and sales training, including time learning under industry icon Tom Stuker. In this conversation, we dive into what separates the frontline reps who struggle from the ones who consistently crush their goals. We cover: How to build and work a sales plan that actually drive...
2025-08-1937 min
Dealer Talk With Jen SuzukiRethinking the Ring: Why the Phone is Your Dealership's Greatest Untapped Revenue Source with CallRevuIn this episode of Dealer Talk with Jen Suzuki, we dive into the overlooked powerhouse of the dealership tech stack: the phone. Jen is joined by Keri Cohen and Josh Desmond of CallRevu for a no-fluff conversation about turning every ring into real revenue. Together, they unpack how top-performing dealerships are using phone intelligence—not just to monitor calls—but to increase revenue, improve customer experience, and align marketing, sales, and service like never before. We get into the whole thing! Why the phone is still the most valuable (and ignored) revenue channel How ca...
2025-08-0750 min
Dealer Talk With Jen SuzukiStep 9 & 10: From Handshake to Longtime Loyalty - Series on Showroom 10 Steps to SaleIn this final episode of the 10 Steps to the Sale series, Jen brings the energy and strategy you need for Steps 9 and 10—Vehicle Delivery and Follow-Up & Referrals. Learn how to turn a handoff into a celebration that gets shared on social (yes, you need a ring light 💡), why your follow-up should never feel like a one-night stand, and how to keep customers for life with real human connection, not canned CRM blasts. You'll get tips on tech setup, delivery gifts (hint: videos), and how to ask for referrals in a way that actually works. Dea...
2025-08-0713 min
Dealer Talk With Jen SuzukiSteps 7-8: Let's Talk Numbers & Bold Closes—Without Killing the Vibe - Series on Showroom 10 Steps to SaleIn this episode of Dealer Talk with Jen Suzuki, we're diving into Steps 7 and 8 of the 10 Steps to the Sale—presenting the numbers and closing the deal. This is where things get real. Jen shares how to keep the buyer's emotions high, build trust, and guide them toward saying "yes" with confidence. You'll learn how to use plain language that feels collaborative, and ask soft-close questions that don't make you sound like a pushy robot. If you've ever stalled at the desk or fumbled a close, this one's for you. Oh—and you'll leave with a new home...
2025-08-0520 min
Dealer Talk With Jen SuzukiTest Drives, Trial Closes & Real Talk: Steps 5 & 6 of the Sale - Series on Showroom 10 Steps to SaleIn this episode of Dealer Talk with Jen Suzuki, we're diving deep into Steps 5 and 6 of the 10 Steps to the Sale — the test drive and the trial close. Jen keeps it real with down-to-earth stories (including one near-kidnapping 🤯), pro-level coaching, and word-for-word examples of how to turn a test drive into a tipping point and handle objections like a boss. You'll learn how to engage customers during the drive (without being annoying), how to soft-close before presenting numbers, and how to see objections for what they really are — buying signals. If you've ever wondered how to make...
2025-07-3118 min
Dealer Talk With Jen SuzukiThe Matchmaker & The Walkaround: Steps 3 & 4 to Seal the Deal - Series on Showroom 10 Steps to SaleIn this episode of Dealer Talk with Jen Suzuki, I'm diving into steps 3 and 4 of the classic "10 Steps to the Sale" — Qualify and Vehicle Presentation. Learn how to shift from selling to consulting with a smarter, more emotional approach to the Needs Assessment. Jen shares how asking the right questions saves time, builds trust, and helps land customers on the right vehicle faster. Then, she flips the script on the traditional walkaround, introducing her Feature + Benefit + Emotion formula — a game-changing method for creating emotional buy-in before the test drive. Packed with real examples, role-play prompts, and...
2025-07-2820 min
Dealer Talk With Jen SuzukiMaster the Meet & Greet + Discovery: Step Up Your Sales Game - Series on Showroom 10 Steps to SaleSalespeople ask me all the time: "Jen, do you still teach the 10 Steps to the Sale?" The answer is YES — but with a modern spin for today's showroom and remote selling environments. In this episode, I break down the first two steps: ✅ Meet & Greet — Creating instant comfort, using body language, and ditching robotic openers. ✅ Build Rapport & Discovery — Going deeper than small talk with powerful, curiosity-based questions. Plus: I share real-world examples of salespeople shifting their approach and closing more deals by simply changing how they say hello. Whether you're on the lot or behind...
2025-07-2322 min
The Inside Track - presented by CallRevuFrom Data to Action: A GM's PlaybookIn an industry overflowing with data, why are so many dealerships still struggling to act on it? In this high-impact session, we sit down with Jim Shorkey KIA Wexford’s GM to explore how today’s top operators are turning insights into action—from the phones to the service lane.We’ll break down the systems, coaching, and culture shifts that have helped forward-thinking dealers close the loop between visibility and execution. If you’re sitting on data you aren’t using—or using data that’s not driving results—this conversation is for you.
2025-07-2233 min
Dealer Talk With Jen SuzukiSales Managers: This One-on-One Framework Changes EverythingThe best sales coaches don't wing it — they go one-on-one. In this powerful episode of Dealer Talk with Jen Suzuki, we get into the most underutilized yet effective tool in a dealership manager's playbook: the 10-minute one-on-one. Jen breaks down her personal playbook for holding short, focused coaching sessions that actually develop your salespeople. You'll learn how to structure these weekly meetings so they're more than just a check-in — they're where growth actually happens. 🔧 In this episode: The 6-part, 10-minute one-on-one framework Real talk about personal goals, activity reviews, and skill d...
2025-07-2213 min
Dealer Talk With Jen SuzukiPro Teams Don't Wing It: Build Your Dealership's Training CalendarYou can't build a championship team on randomness. In this episode of Dealer Talk with Jen Suzuki, we're locking in on the tool most dealerships overlook — a strategic, weekly training calendar that creates rhythm, raises confidence, and keeps your team locked into progress. Jen shares her repeatable 4-week framework that covers internet leads, phone skills, showroom TOs, and objection handling — all broken into daily, trackable micro-lessons. This is the blueprint for managers who want to stop winging it and start winning consistently. 🔧 Topics include: The 4-week rotating calendar you can build in 15 minutes Daily c...
2025-07-1716 min
The Software Leaders Uncensored PodcastCallRevu CTO Jeff DePascale on AI-Powered Sales Training, Tech Culture & Letting Go of CodeIn this conversation, Steve Taplin interviews Jeff DePascale, a seasoned CTO, who shares his journey from software development to leadership in the tech industry. They discuss the transformation of communication in automotive dealerships through AI, the challenges of managing a remote engineering team, and the importance of talent retention. Jeff emphasizes the need for a holistic approach to technology and the significance of adapting to rapid changes in the industry. He also provides insights into establishing effective AI policies and the evolving role of a CTO in 2025.
2025-07-1529 min
Dealer Talk With Jen SuzukiFrom Eye Rolls to MVPs: Making Practice Part of the GameWant to know what separates average sales teams from championship ones? It's not just hustle — it's practice. In this episode of Dealer Talk, Jen dives into the power of daily role play and how dealership managers can create a culture where practice becomes the norm (not the cringe). Whether your team is avoiding the phones, recycling templates, or just not closing deals, role play is the competitive edge you've been missing. Jen shares real-life coaching stories from the field, proven role play strategies, and how to make it fun, fast, and effective in just 10 minutes a day....
2025-07-1418 min
Dealer Talk With Jen SuzukiCoach the Person, Not Just the GroupCoach the person, not just the group. In this episode of Dealer Talk with Jen Suzuki, we're taking the next step in developing high-performing sales teams—moving from team talks to tailored coaching. If you're a manager who's ready to elevate your leadership game, this one's packed with practical frameworks and real dealership scenarios you can start using today. Jen breaks down: The 3 Ps of diagnosing performance: Performance, Process, and Presence Her go-to one-on-one coaching blueprint How to coach mindset, not just skill sets The role of en...
2025-07-1016 min
Dealer Talk With Jen SuzukiThe 10-Minute Coaching System That Builds ChampionsManagers Series - did you check out the prevous episode? This is "My team knows what to do, they just don't do it." If you've ever said that, this episode is for you. Jen breaks down how managers can coach their teams in just 10-minute bursts using her proven CIVIL framework: Coach, Introduce, Verify, Illustrate, and Lead. You'll learn: How to structure daily training that sticks Why consistent coaching beats long meetings How to turn outbound calls into a showroom flood The secret to building a...
2025-07-0613 min
Dealer Talk With Jen SuzukiStop Managing, Start Coaching: 3 Skills Every Great Leader Must Own! 🥇In this episode, Jen Suzuki shares three powerful strategies for dealership sales managers who want to transform their team into top performers. Whether you came up through the ranks selling cars or you're new to leading people, Jen dives into how to shift from being the go-to closer to becoming the coach your team needs. Packed with real-world insight and actionable steps, this episode helps leaders stop doing all the work themselves—and start empowering others to rise. If you're ready to build a championship team, this one's for you. 🥇🔥🚘💯 Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolutio...
2025-07-0111 min
The Macro AI PodcastAI Startups in 2025: Revolutionizing Business & Boosting AI CareersOverview In this engaging and insightful episode hosts Gary Sloper and Scott Bryan explore the dynamic landscape of AI startups in 2025, offering actionable insights for global business leaders, job seekers, and college students. This episode dives into the trends, technologies, and opportunities shaping the AI industry. With a tone that balances business strategy, technical depth, and career advice, the hosts break down the AI startup ecosystem, highlight key players, and provide practical guidance for leveraging AI innovations and navigating career opportunities. Spotlight on AI Startups – Key Players in Each Sector AI Infrastructure: Celestial AI: Kn...
2025-06-2338 min
The Inside Track - presented by CallRevuThe BenzsAndBowties Interview: Navigating the Auto Industry Through Social MediaIn this episode of Inside Track, Kurt Larson and Eric Glass interview Doug Horner, a prominent figure in the automotive industry known for his engaging content creation on social media. Doug shares his journey from being a reluctant social media user to becoming a successful influencer, discussing the challenges he faced, the strategies he employed, and the impact of his content on sales and brand recognition. He emphasizes the importance of transparency in the automotive industry and how his unique approach has resonated with consumers. The conversation also touches on the evolving landscape of social media, particularly the power...
2025-06-0936 min
The Inside Track - presented by CallRevuReal-Time Personalization in Action: How Morgan Auto Group Transformed Their ConversationsYou’ve heard the strategy—now see it in action.In Part 2 of our Inside Track: LIVE series, we’re bringing in Tom Moore & Grant Hocking from Morgan Auto Group that put personalization into practice. You’ll get an inside look at how they connected Tealium’s customer data engine with CallRevu’s voice intelligence platform to create smarter, more consistent conversations across the customer journey.Hear how Morgan Automotive Group moved from disconnected data to real-time context, empowered their teams, and drove measurable gains across their stores. If you're ready to take your custome...
2025-05-1240 min
Dealer Talk With Jen SuzukiService Advisors Reimagined: Andy Wright on Vinart's Strategy for Higher RO Counts & Better CXWhat happens when a dealership fully commits to reinventing its service department? In this episode, Jennifer Suzuki chats with Andy Wright, Managing Partner at Vinart Dealerships, located just an hour from both Philly and NYC. Andy reveals how his team is solving the biggest challenges in fixed ops — from inconsistent traffic to advisor overload — by building innovative support teams and reshaping benchmarks. You'll hear how they: Took appointment setting off the advisor's plate and built a pre-write support team Raised the RO benchmark from 12-15 to 18-20 per day by removing admin burdens Use video and tran...
2025-05-0439 min
The Inside Track - presented by CallRevuSmarter Data, Smarter Conversations: Personalization at the Point of ContactToday’s customers leave digital footprints long before they ever pick up the phone—but too often, that valuable data never makes it into the conversation.
In this edition of Inside Track, CallRevu and Tealium team up to explore how real-time customer data can power more personalized, relevant phone interactions—and ultimately drive stronger outcomes.
Join us to discover how modern dealerships are connecting online behavior to live conversations, giving their teams the insights they need at the right moment. You’ll learn how to align your data strategy with your communications approach, improve follow-up, and turn every call into a smarte...
2025-04-2837 min
Leaders In TechThe Future is Now: Jeff dePascale on AI, Innovation, and Leadership in TechIn today’s tech landscape, few leaders combine technical mastery and strategic vision like Jeff dePascale. A seasoned executive with extensive experience in SaaS platforms and emerging technologies like AI, machine learning, and augmented reality, Jeff has helped drive innovation across industries including healthcare, automotive, retail, and insurance.On this episode of the Leaders in Tech podcast, hosted by David Mansilla, Jeff delves into his journey of transforming industries with cutting-edge technologies. He shares how his company, CallRevu, is revolutionizing customer service in the automotive industry through AI-driven insights and predictive analytics.Ke...
2025-04-2547 min
Dealer Talk With Jen SuzukiKeeping the Energy High: Fun & Competitive Ways to Reinforce TrainingHow to Build Championship Teams with Contests & Competitions The hardest part of training isn't teaching the process—it's making sure it sticks. In this episode, I break down how to sustain momentum, accountability, and energy in your dealership using fun competitions, MVP recognition, and daily challenges. I share real-world dealership strategies that keep teams engaged, motivated, and focused on growth, even when sales get tough. From raffle ticket rewards to upsell challenges and technician video contests, I'll walk you through simple but effective ways to reinforce training while making work fun. If you're a...
2025-03-2412 min
Dealer Talk With Jen SuzukiHigh-Performance Dealership: Smarter Scheduling, Stronger Communication, Bigger Profits With Daniel Govaer + Matt Haiken In this episode, we're diving deep into how dealership owners and managers can build a more structured, efficient, and profitable business with two powerhouse guests—Daniel Govaer, Fractional COO, and Matt Haiken, Principal and President of Prestige Collection Auto Group. Matt, who now runs six dealership locations, shares how his approach to leadership has shifted. He's moving away from making gut-based decisions to structured planning, daily forecasting, and full financial transparency. Daniel, a fractional COO, reveals key strategies he's uncovered while working inside dealerships—identifying profitability leaks, optimizing daily schedules, and improving internal efficiency. We c...
2025-03-2435 min
Dealer Talk With Jen SuzukiCliff Banks on AI, Amazon-Hyundai, Digital Retailing & the Future of AutoWhat does the Amazon-Hyundai partnership really mean for the future of auto retail? Is AI evolving too fast for dealerships to keep up? And why might some obstacles in car buying actually be good for dealers? In this episode, I sit down with my long-time friend and trusted industry voice, Cliff Banks—founder of The Banks Report and AUTOVATE Conference. We break down the latest trends in automotive, from AI adoption in dealerships to digital retailing's real impact on sales. Cliff shares insights from top automotive CEOs on the biggest challenges they face with AI, why SaaS de...
2025-03-211h 04
Dealer Talk With Jen SuzukiThe Mindset Shift That Changes Everything in SalesMost service advisors stop at the first "no." But the best? They know that's just the beginning. In this episode, we're talking about taking second and third swings—the art of fighting for the business that's sitting right in front of you. Your customers don't always need a discount; sometimes, they just need a little more information. I'll walk you through real-world analogies and proven tactics to help you: ✅ Circle back on declined work without sounding pushy ✅ Use supportive, value-driven conversations to win approvals ✅ Create urgency without pressure ✅ Overcome objections with confidence...
2025-03-1813 min
The Inside Track - presented by CallRevuLeveraging Data to Create a Personalized Customer JourneyIn this episode, "The Inside Track" explores leveraging data to create seamless and personalized customer journeys in the automotive industry. Experts from CallRevu & Fullpath discuss how focusing on the importance of a strong data infrastructure for dealerships is paramount for success. It starts with the right vendor partners for data integration, actionability, and the future of AI enhancing human capabilities in sales. Let’s face it, customer expectations are evolving, and dealerships need to create unified, holistic customer experiences to stay competitive. And in this episode, we’ll discuss the challenges and the acti...
2025-03-1734 min
Dealer Talk With Jen SuzukiNADA's Relentless Advocacy for Dealers: A Conversation with President Mike StantonThe automotive industry is changing fast—EV mandates, direct-to-consumer threats, shifting manufacturer relationships, and evolving government policies. Are dealers being heard? In this episode, I sit down with Mike Stanton, President of the National Automobile Dealers Association (NADA), to talk about how NADA is fighting for dealers, ensuring their voices are represented in Washington, and pushing back against policies that could hurt their businesses. We cover: ✅ The FTC victory and why NADA is back on offense ✅ The real story behind EV sales—$7 billion in unsold inventory sitting on dealer lots ✅ Why direct-to-consumer models are...
2025-03-1037 min
Dealer Talk With Jen SuzukiThe Power of Live Messaging With Ted Rubin, CEO ActivEngage! How Dealerships Turn Conversations into 🚗 Sales!Think about it—when a customer walks into your showroom or calls your dealership, your team jumps into action. So why is chat any different? It shouldn't be. In this episode, I sit down with Ted Rubin, CEO of ActivEngage, to talk about the power of real, human conversation in the digital sales process. We break down why dealership live messaging is more than just answering questions—it's a low-funnel opportunity to build trust, create a great experience, and ultimately, get more customers in the door. We talk about: ✅ What actually works in live messag...
2025-03-0639 min
Dealer Talk With Jen SuzukiCoaching Service Advisors: Boost Approvals With This Sales Strategy 🏆 Risk & RewardThis quick hit episode is incredibly important for every Service Team! Ready to boost your service department's success?! Let's gooooo! In this quick class, I lock in on the often-overlooked 'Risk & Reward' equation in the service sales process. Many Service Advisors hesitate to fully explain the risks of delaying necessary work, leading to missed opportunities and customer misunderstandings. We'll explore how presenting both the risks and rewards transparently can transform hesitant customers into loyal advocates who toss you their keys with confidence. Join me as I share real-world examples and strategies to help General Managers a...
2025-03-0415 min
Dealer Talk With Jen SuzukiBuilding Relationships at Write-Up: The Secret to Selling More 🔧Service WorkToo often, service advisors treat the write-up process as just another transaction. Big mistake. If you want to boost revenue, retain customers, and build long-term trust, relationships must come first. In this episode, I break down how to turn every customer interaction into a lasting relationship—starting from the moment they pull into the service drive. I go over: ✅ Why eye contact, body language, and tone set the stage for success ✅ How to ask the right questions to uncover more opportunities ✅ The power of analogies—helping customers truly understand their vehicle's needs
2025-03-0419 min
Dealer Talk With Jen SuzukiWho Needs Their GM Most? 🛠️Service BDC—The Powerhouse of Dealership Success with Jen SuzukiAre you, as a GM, truly present with both your sales and service BDC teams? Too often, GM involvement leans heavily toward the sales BDC while the service side gets overlooked. Why? Because sales is familiar—it's where many GM's built their careers. But here's the reality: your service BDC is just as critical, responsible for over 150 appointments per day, fueling the entire dealership's success. In this episode, we break down why your involvement matters and how a hands-on approach can drive showroom traffic, increase customer loyalty, and unlock untapped revenue. I share a real coaching session wi...
2025-02-1914 min
The Inside Track - presented by CallRevuThe State of AILive from NADA- a discussion with leaders from PAM, iWISH, and CallRevu as they dive into the transformative role AI is playing in the automotive industry. From virtual training platforms for agents to AI-driven BDC assistants handling after-hours appointments, the capabilities of automotive AI tools are revolutionizing the dealer-customer relationship.In this episode, we explore how AI is enabling faster, more efficient processes—whether it's improving ROI with targeted data or enhancing customer sentiment with personalized interactions. The conversation also touches on the future of AI in the automotive space and how its integration into daily operations wi...
2025-02-1747 min
Dealer Talk With Jen SuzukiRecognition, Competition & Culture: The Sauce to a Thriving Dealership!Ever walk into the dealership in the morning and feel that slow-motion energy? People shuffling in, sipping coffee, staring at their screens, waiting for something to kick them into gear. Then—something shifts. Maybe it's a manager calling out yesterday's wins. Maybe it's an MVP shoutout for someone who went above and beyond. Maybe it's a fun, competitive challenge that gets people fired up. Energy is contagious. The way you start the day sets the tone for how it will go. I always tell leaders—recognition is one of your most powe...
2025-02-0513 min
Dealer Talk With Jen SuzukiTeach, Demonstrate, Apply: The Role-Play Method Every GM NeedsIn this episode, I dive into the power of role-playing as a key training tool for dealership success. Too often, managers shy away from role-play, but it's one of the most effective ways to build confidence, boost skills, and ensure team members know exactly how to execute what you're teaching. I share my proven tactic—Teach, Demonstrate, Apply—and explain how it transforms your training sessions into moments of real growth. Role-playing might feel awkward or "fake" at first, but it's critical for developing polished professionals who deliver consistent results. We'll explore: Why General Mana...
2025-01-2918 min
Dealer Talk With Jen SuzukiReducing Turnover: How GMs Build Loyal Teams and Drive ResultsIn this episode, I tackle one of the biggest challenges dealerships face: turnover. With 70% turnover rates in sales and service, it's nearly impossible to build client loyalty or hit nationally ranked numbers when you're constantly starting over with new team members. The solution? It starts with the General Manager. I share the tactics I've used to shift team behaviors and improve retention, beginning with the leadership at the top. From personally observing processes in service and sales to identifying patterns in body language, communication, and professionalism, I reveal how GMs can better understand the root causes of...
2025-01-2714 min
Dealer Talk With Jen SuzukiHead Coach Mentality: How GMs Build Winning Teams Through ManagersMany of you know this but I am privileged to work alongside so many high performing dealerships and their leadership. Most top 20 in the country for their brands. I use my podcast to share what I learn, teach and implement with the end game - building a championship team. In this episode, we dive into the critical role General Managers (GMs) play as the "head coaches" of their dealerships, driving performance through daily coaching of their management teams. Achieving championship-level results—rising above all stores in the region or country—is no small feat. It requires a relen...
2025-01-2215 min
The Inside Track - presented by CallRevuVideo at the Wheel: Best Practices for NADA 2025 and BeyondThe automotive industry continues to be transformed by video- whether it be marketing, influence, or even sales- video isn’t just a thing, it’s everything. As we head into 2025, the need to use video for engaging consumers, building trust, and ultimately driving sales is not going anywhere. But how can automotive professionals use video to stand out in an increasingly crowded marketplace, especially if they’re unsure of what, how, when to do it. In this exclusive webinar, we'll dive deep into the key role video will play in the future of automotive sales, with insights from one of the...
2025-01-2040 min
Dealer Talk With Jen SuzukiWhat 🛠️Service Departments Are Getting Right: Building Trust Through Small Acts with Big Impact! In today's episode, I share my experience working alongside dealership service teams and witnessing what's being done right to build trust and elevate the customer experience. From the smiles and eye contact at check-in to the small, deliberate acts of trust-building, service advisors and BDC agents are making a difference. Many dealerships are targeting customer experience right now, but it's service departments that handle the most clients daily, making this effort non-negotiable. You'll learn how simple promises, effective follow-ups, and personal connections can transform customer interactions into lasting loyalty. This episode is a call to action for se...
2025-01-2012 min
Dealer Talk With Jen SuzukiPick Up the Phone: The Key to Unlocking Sales in Service! In this episode, I tackle one of the most overlooked issues in service departments: relying solely on texts and videos to sell work. Service Advisors, it's time to pick up the phone and ask for the business—every single time! I explain why this is important. We'll explore why some advisors skip the call, how judging customers costs you sales, and the importance of educating and informing your customers about their vehicle's needs. You'll learn practical strategies to overcome hesitation, build trust, and ensure no money is left on the table. If you're ready to boo...
2025-01-1811 min
Dealer Talk With Jen SuzukiTaking Swings: Mastering Price Objections to Book More AppointmentsIn this episode, I'm breaking down one of the most common challenges in automotive sales: handling customers who demand prices over the phone or say they've found a better deal elsewhere. You'll learn: Why giving a number too soon often leads to dead ends—and what to do instead. The importance of asking the right questions to redirect the conversation and build value. Proven strategies to stand firm on your pricing while confidently asking for the business. This isn't about dodging the tough moments—it's about embracing them with a plan. I'll give you real language and tact...
2025-01-1421 min
The Inside Track - presented by CallRevuUnderstanding Selective Buyers with Data-Driven InsightsIn an era where customers are more informed than ever, automotive dealerships face a unique challenge: connecting with selective buyers who expect transparency, efficiency, and a personalized experience. These buyers come prepared with extensive research and high standards, meaning dealerships must be equally prepared to offer a customized experience that meets their needs.Automotive expert Todd Caputo and CallRevu’s experts reveal data-driven strategies for understanding and engaging these discerning buyers. With CallRevu’s advanced analytics and call monitoring tools, we’ll unpack how to decode the modern buyer’s behavior, anticipate their needs, and build trust at every...
2025-01-1333 min
Dealer Talk With Jen SuzukiClient History: The Key to Customer Loyalty and Higher Profits With Jen SuzukiIn this episode, I dial into a game-changing tactic for sales and service teams: leveraging client history. Imagine knowing exactly where a customer stands—whether they're a loyal advocate or a first-time visitor—and using that insight to create personalized, value-driven experiences. Learn how this one step can instantly make customers feel valued, welcomed, and appreciated, all while helping you overcome price objections and skepticism. I'll share actionable strategies that make it easier to tailor your approach, build trust, and secure long-term loyalty. This isn't just about selling cars or services—it's about building relationships that p...
2025-01-1115 min
Dealer Talk With Jen SuzukiThe Rise of Call-Driven Car Buyers: Why Phone Systems Are Dealerships' New Priority with Reuben Fine, CallRevuIn this episode, I sit down with Reuben Fine, who leads OEM partnerships at CallRevu, to dive into a critical yet often overlooked aspect of dealership success: phone calls. Did you know that 30-40% of dealership calls go unanswered? That's a staggering number of missed opportunities that could dramatically impact sales and service outcomes. Reuben and I explore how dealerships can leverage technology, recorded calls, and insights to transform their phone handling processes. We discuss how OEMs are evolving their approach by collaborating with tech partners to improve phone efficiency, sales processes, and customer experience. Reuben also...
2025-01-0747 min
Dealer Talk With Jen SuzukiFrom Data to Deals: Leveraging Technology for Sales Success with Mary Catherine Kenny, automotiveMastermindIn this episode of Dealer Talk with Jen Suzuki, we welcome back Mary Catherine Kenny from automotiveMastermind. Fresh off being named to Auto Remarketing's prestigious 40 Under 40 list, Mary Catherine dives into how automotiveMastermind is transforming dealership sales processes with their innovative tools, including a redesigned customer deal sheet, enhanced Behavior Prediction Score, and new mobile capabilities. We explore the buzz around AI in automotive retail, the importance of nurturing loyalty through actionable data, and how technology empowers—not replaces—sales teams. Plus, hear tips on fostering collaboration, training teams, and staying ahead of future sales trends. Join us a...
2025-01-0147 min
Dealer Talk With Jen SuzukiThe Risk Factor: Closing More Deals in Sales and Service with Jen SuzukiIn this episode, I dial into tackling one of the most overlooked yet powerful tools in your sales and service conversations: risk. Knowing how to talk about risk with your customers isn't just a nice-to-have—it's essential for showing value, solving problems, and closing deals. We'll cover: Why identifying and explaining risk is crucial in every customer interaction. Real-life examples for sales and service teams that showcase exactly what to say and how to say it. How to use risk to connect the dots between problems and solutions, making your presentations stronger and your conversions higher.
2025-01-0112 min
The Inside Track - presented by CallRevuMeet The Hosts!Eric Glass & Kurt Larson aren't your typical automotive talking heads. Curious as to how? Listen to this mini episode as they break down the reason for doing this podcast, their past career choices that might seem a little odd, and why they hope this podcast is different than others. Also, video games and comic books. Really.
2025-01-0118 min
The Inside Track - presented by CallRevuHow Dealers are Leveraging AI to Improve Customer OutcomesIn today’s competitive automotive landscape, customer experience is a critical differentiator. Join us for our next monthly live stream, where we’ll explore how forward-thinking dealerships are harnessing the power of AI to elevate customer interactions and drive better outcomes.This session will reveal how AI-driven insights and automation are transforming phone communication, sales opportunities, and overall dealership performance. Discover real-world examples of how dealerships are using AI to:Improve customer response times and satisfactionIdentify and act on missed opportunitiesOptimize employee performance through advanced call monitoring and training toolsEnha...
2024-12-3137 min
The Inside Track - presented by CallRevuThe Emotional Side of Customer EngagementIn this episode, we dive into the heart of customer experiences—literally. Join us as we talk with Katie Mares, renowned customer experience expert and author of CustomHER Experience, to explore the often-overlooked role emotions play in shaping buyer decisions and loyalty in the automotive industry.Katie shares actionable strategies to help dealerships go beyond transactions and build meaningful connections with their customers. From designing sensory-driven showroom experiences to empowering teams to anticipate and respond to emotional cues, Katie reveals how to create loyalty that lasts long after the sale.Key Highlights:Emotional tr...
2024-12-3154 min
Dealer Talk With Jen SuzukiLeading with Purpose: Rita Case on Automotive Excellence and Community ImpactSo grateful to share time with Rita Case, a prominent figure in the automotive industry, best known for her leadership in the Rick Case Automotive Group, which she co-founded with her late husband, Rick Case. Together, they built a successful dealership network recognized for its commitment to customer service and community involvement. Rita shares her history as a pioneer in bringing brands like Honda into the US car market. She's been a dealer for 48 years! Find out an interesting story about her views on being the only women in the room especially in a leadership role. She...
2024-12-1749 min
Dealer Talk With Jen SuzukiUnlocking Loyalty in Service & Sales | Easy Tactics for Lasting ImpresionsWelcome back listeners! This is a quick yet impactful class tailored for everyone working in dealerships—both in sales and service. As competition heats up, creating a standout customer experience is more critical than ever, and I'm here to share actionable tactics that you can implement immediately to enhance relationships and drive loyalty! Let's get it! Listen in as I explore the power of client history and its role in nurturing loyalty while boosting your bottom line. I'll reveal key strategies for Service Advisors to connect with customers effectively, ensuring they feel appreciated and valued from the mom...
2024-12-1315 min
Dealer Talk With Jen SuzukiDirect to You: How Autosled is Changing Car Transport for Everyone Including Alex Snyder!Join us for an cool episode featuring two industry game-changers: Dave Sperau, Founder and Chief Revenue Officer of Autosled and Alex Snyder, CEO of FRIKINtech and President of Dealer Refresh. In this episode, we dive into the revolutionary world of transportation in the automotive industry, led by Autosled's remarkable growth. Dave shares his inspiring journey from car dealer to innovator, driven by his frustrations with inefficiencies in the vehicle transport process. Discover how he developed an app that streamlines billing, vets drivers, and provides real-time tracking—akin to the Uber experience for cars. Alex, a rec...
2024-12-1040 min
Facts Not Feelings with Brooke C. FurnissHow AI Transforms Auto Training: A Must-Watch!🚗💡 Welcome to another episode of Facts Not Feelings! Today, we're diving deep into the future of automotive training with a special focus on artificial intelligence. Join host Brooke Furniss as we explore how AI is revolutionizing the way dealerships train their staff, making learning faster, smarter, and more personalized. 🌟👤 Special Guest: Ben Choder, CEO of CallRevu, joins us to discuss the transformative impact of AI on automotive training. Learn how AI tools are specifically designed to adapt to individual learning styles, enhancing training program effectiveness across the industry.🔍 What You'll Learn:The Transformative Impact of AI: How AI c...
2024-10-1745 min
FWRD: An EasyCare Podcast84. FWRD-Employee and Customer Experience- with David Malone Senior VP of Sales at CallRevuIn this episode, host Corey Smith and guest David Malone
discuss evolving employee and customer experiences. They emphasize work-life balance, transparency, and empowerment for employees. For customers, Malone highlights real-time alerts, proactive communication, and multi-channel feedback. He advises focusing on genuine achievements and addressing customer needs to enhance satisfaction in the automotive industry. Tune in now!
2024-10-0531 minBrian Pasch PodcastWhat If AI Could Power Your Best Phone Skills Training Framework?Join me and Ben Chodor, CEO of CallRevu, as we dicuss TestTrack; a new product that will change the way dealers building the phone skills of their staff across all departments.
2024-09-0433 min
I'm A Car ChickPut Your Aces In Their Places Ft. Maria MalekiWelcome to "Chicks In Charge," the podcast where dynamic leaders share their insights, strategies, and journeys in the automotive world. In this episode, we're thrilled to feature Maria Maleki, Regional Sales Manager at CallRevu, who brings a wealth of knowledge and passion for leveraging cutting-edge technology to solve complex business challenges. Maria specializes in the Northeast Region, where her commitment to delivering innovative Platform as a Service (PAAS) solutions empowers organizations to thrive in today's digital landscape. Her unique ability to understand and address clients' needs has enabled her to forge strong partnerships and drive success across diverse clientele.
2024-07-1932 minBrian Pasch PodcastCallRevu Acquires TotalCX – Get The Story from CEO Ben Chodor Brian Pasch sat down with Ben Chodor to discuss his recent acquisition of TotalCX making them the largest call measurement and customer communication platform in automotive retail. Listen in to catch a glimpse of their future growth plans which include complete customer contact measurement and seamless API connections to CDPs.
2024-05-1622 min
Fixed Ops RoundtableOptimizing Fixed Ops Performance through Data-Driven Insights and AI with CallRevu Robert ManuelRobert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Navigating Evolving Trends: We explore the emergence of Electric Vehicles (EVs) and the unique challenges they pose for fixed operations, from technician preparedness to service presentation.Har...
2024-04-2915 min
Artificial AnticsEpisode 9 - Beyond the Buzz: The Real Cost of AI in BusinessSend us a textWelcome to another episode of Artificial Antics, where your hosts Rico and Mike dive deep into the implications, opportunities, and the real costs of AI in business. In this episode titled "Beyond the Buzz: The Real Cost of AI in Business," they share their insights on the expense, investment, and ROI of integrating AI technologies within the business sector. From their experiences at the NADA conference to exploring sentiment analysis, transcription services, AI lead generation, and the human side of AI, Rico and Mike cover the spectrum of AI in the business world...
2024-02-1246 min
CEO.com | Dispatches from the frontiers of leadershipHow to Build Loyalty and Empower Your Team | Ben Chodor on AI, Technology, and LeadershipOn this episode of For Leaders, Clint meets with Ben Chodor to talk about how he became the CEO of CallRevu and what his journey through the tech industry has been like. He talks about using AI to progress the business forward and to increase customer loyalty by making their experience even better with the use of data. They dive into the process of developing client relationships and how building loyalty starts with engaging your employees. When your employees are engaged, it allows you to establish a company culture that encourages teamwork and honest dialogue without fear of retribution. They...
2023-12-2149 min
Automating Success with Joe Langton#49 Automation And The Evolution of The Modern Workplace w/ Anthony Giagnacovo, CEO of CallRevuDownload “Joe’s 12 Best Business Automation Tricks To Increase Revenue” from https://automatingsuccess.net/
Anthony Giagnacovo (https://www.callrevu.com/) is the CEO of CallRevu where he leads the overall growth strategy, sales, innovation and execution. Anthony is a global software executive with over 25 years of experience launching, growing, and accelerating software organizations with data, analytics, and customer experience at their core.
In this episode, Joe and Anthony discuss:
1. Understanding Buyer Behavior With AI
2. Why AI Needs Human Supervision
3. Automation And The Reuse of Human C...
2023-05-251h 08Fixed Ops RoundtableAnthony Giagnacovo and Jack Holcomb: Revolutionizing Phone Operations in the Automotive IndustryThis week, we are joined by Anthony Giagnacovo, CEO of CallRevu, and Jack Holcomb as they discuss the current state of phone processes within the retail dealership environment. 👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In the automotive industry, quick service is a crucial component in customer retention and satisfaction. With a high volume of calls and appointments, effective communication is a major factor in the success of quick service operations. Jack, a seasoned professional in the industry, emphasizes that comm...
2023-02-0621 minFixed Ops RoundtableAnthony Giagnacovo: How To Leverage Service Phone Calls To Your DealershipAnthony Giagnacovo is the CEO of CallRevu, a call tracking and monitoring technology designed to provide car dealerships nationwide with a clearer perspective of their phone operations. Ultimately, this knowledge enables dealerships to interact with prospective clients and sell more vehicles.In this show episode, Anthony discusses how a new sentiment metric is used to evaluate phone calls. By monitoring customer phone calls and teaching robots to recognize "how you say it," companies can better cater to their client's wants and needs. A customer experience is delivered alongside the usage of data to improve the customer's journey.
2022-11-1418 min
Millionaire Car Salesman PodcastInterviewing Beth Grant, Female Dealer Principal of Thomson Automotive Group: Thomson CDJR & Waynesboro CDJRThis week on the Millionaire Car Salesman Podcast, Sean V. Bradley, CSP discusses the success of women working in the automotive industry. Specifically, methods to achieve customer satisfaction and retention, with a focus on accessibility. Additionally, he discusses humanizing the dealership with marketing. Joining Sean this week is Beth Grant, dealer principal of Thomson Auto Group: Thomson Chrysler Dodge Jeep Ram in Thomson, GA and Waynesboro CDJR in Waynesboro, GA. About Beth Grant Beth is one of the few female dealer principals in the country. Her family has been in the...
2022-01-2547 min
Millionaire Car Salesman PodcastHow Call Tracking & Reinforcement Training Helps An Auto Group Sell Over 1,000 Car Per MonthThis week on the Millionaire Car Salesman Podcast, Sean V. Bradley, CSP interviews David Long, the Executive GM of Hansel Auto Group, an eight rooftop auto group with locations in Sonoma County, CA. They discuss the evolution of the automotive industry. The retail automotive industry today is a people business. It is all about customer service, the customer experience, and taking a customer first mentality. It is also about your people; training, developing, leading, and mentoring them to be successful, personally and professionally, while putting the customer first. David discusses how having the proper dealer-vendor...
2021-10-1954 min
Millionaire Car Salesman PodcastInterviewing the Business Development Manager Of The #1 Buick GMC Dealership In The Country: Jeff HomolakThis week on the Millionaire Car Salesman Podcast, Sean V. Bradley, CSP interviews Jeff Homolak, the Business Development Manager at Medina Auto Mall in Medina County, OH. Not only is Medina Buick GMC the #1 Buick GMC dealership in the country, but they also won the GM Dealer of the Year Award in 2020. Jeff built the Internet Sales Department at the Medina Auto Mall in September of 2020. Since then, the BDC has grown to extraordinary heights, setting over 840 appointments and selling an average of 350 cars each month. Jeff attributes this success to tracking the most important KPI's: appointment...
2021-10-0546 min
AutoSuccess: The PodcastAutoSuccess 678: Justin DePasqualeJustin DePasquale, vice president of sales for CallRevu, talks about how to unlock hidden growth potential in phone calls.
2020-11-0615 min
AutoSuccess: The PodcastAutoSuccess 551 - Michael MarketteMichael Markette of CallRevu speaks with us about advanced technology for your dealership’s phone system.
2018-06-0109 minAutoSuccess: The PodcastAutoSuccess 533 - Michael MarketteCallRevu's Michael Markette on how to improve the customer experience at your dealership with call connectivity.
2018-01-2607 minAutoSuccess: The PodcastAutoSuccess 520 - Michael MarketteMichael Markette of CallRevu joins us to discuss using the phones to boost your dealership's lease retention numbers.
2017-10-2710 minAutoSuccess: The PodcastAutoSuccess 499 - Michael MarketteCallRevu's Michael Markette joins us to discuss fixing the phones at your dealership.
2017-06-0113 min