Shows
The Inside Track - presented by CallRevuFrom Data to Action: A GM's PlaybookIn an industry overflowing with data, why are so many dealerships still struggling to act on it? In this high-impact session, we sit down with Jim Shorkey KIA Wexford’s GM to explore how today’s top operators are turning insights into action—from the phones to the service lane.We’ll break down the systems, coaching, and culture shifts that have helped forward-thinking dealers close the loop between visibility and execution. If you’re sitting on data you aren’t using—or using data that’s not driving results—this conversation is for you.2025-07-2233 min
The Macro AI PodcastAI Startups in 2025: Revolutionizing Business & Boosting AI CareersOverview In this engaging and insightful episode hosts Gary Sloper and Scott Bryan explore the dynamic landscape of AI startups in 2025, offering actionable insights for global business leaders, job seekers, and college students. This episode dives into the trends, technologies, and opportunities shaping the AI industry. With a tone that balances business strategy, technical depth, and career advice, the hosts break down the AI startup ecosystem, highlight key players, and provide practical guidance for leveraging AI innovations and navigating career opportunities. Spotlight on AI Startups – Key Players in Each Sector AI Infrastructure: Celestial AI: Kn...2025-06-2338 min
The Inside Track - presented by CallRevuThe BenzsAndBowties Interview: Navigating the Auto Industry Through Social MediaIn this episode of Inside Track, Kurt Larson and Eric Glass interview Doug Horner, a prominent figure in the automotive industry known for his engaging content creation on social media. Doug shares his journey from being a reluctant social media user to becoming a successful influencer, discussing the challenges he faced, the strategies he employed, and the impact of his content on sales and brand recognition. He emphasizes the importance of transparency in the automotive industry and how his unique approach has resonated with consumers. The conversation also touches on the evolving landscape of social media, particularly the power...2025-06-0936 min
The Inside Track - presented by CallRevuReal-Time Personalization in Action: How Morgan Auto Group Transformed Their ConversationsYou’ve heard the strategy—now see it in action.In Part 2 of our Inside Track: LIVE series, we’re bringing in Tom Moore & Grant Hocking from Morgan Auto Group that put personalization into practice. You’ll get an inside look at how they connected Tealium’s customer data engine with CallRevu’s voice intelligence platform to create smarter, more consistent conversations across the customer journey.Hear how Morgan Automotive Group moved from disconnected data to real-time context, empowered their teams, and drove measurable gains across their stores. If you're ready to take your custome...2025-05-1240 min
The Inside Track - presented by CallRevuSmarter Data, Smarter Conversations: Personalization at the Point of ContactToday’s customers leave digital footprints long before they ever pick up the phone—but too often, that valuable data never makes it into the conversation.
In this edition of Inside Track, CallRevu and Tealium team up to explore how real-time customer data can power more personalized, relevant phone interactions—and ultimately drive stronger outcomes.
Join us to discover how modern dealerships are connecting online behavior to live conversations, giving their teams the insights they need at the right moment. You’ll learn how to align your data strategy with your communications approach, improve follow-up, and turn every call into a smarte...2025-04-2837 min
Leaders In TechThe Future is Now: Jeff dePascale on AI, Innovation, and Leadership in TechIn today’s tech landscape, few leaders combine technical mastery and strategic vision like Jeff dePascale. A seasoned executive with extensive experience in SaaS platforms and emerging technologies like AI, machine learning, and augmented reality, Jeff has helped drive innovation across industries including healthcare, automotive, retail, and insurance.On this episode of the Leaders in Tech podcast, hosted by David Mansilla, Jeff delves into his journey of transforming industries with cutting-edge technologies. He shares how his company, CallRevu, is revolutionizing customer service in the automotive industry through AI-driven insights and predictive analytics.Ke...2025-04-2547 min
The Inside Track - presented by CallRevuLeveraging Data to Create a Personalized Customer JourneyIn this episode, "The Inside Track" explores leveraging data to create seamless and personalized customer journeys in the automotive industry. Experts from CallRevu & Fullpath discuss how focusing on the importance of a strong data infrastructure for dealerships is paramount for success. It starts with the right vendor partners for data integration, actionability, and the future of AI enhancing human capabilities in sales. Let’s face it, customer expectations are evolving, and dealerships need to create unified, holistic customer experiences to stay competitive. And in this episode, we’ll discuss the challenges and the acti...2025-03-1734 min
Dealer Talk With Jen SuzukiThe Power of Live Messaging With Ted Rubin, CEO ActivEngage! How Dealerships Turn Conversations into 🚗 Sales!Think about it—when a customer walks into your showroom or calls your dealership, your team jumps into action. So why is chat any different? It shouldn’t be. In this episode, I sit down with Ted Rubin, CEO of ActivEngage, to talk about the power of real, human conversation in the digital sales process. We break down why dealership live messaging is more than just answering questions—it’s a low-funnel opportunity to build trust, create a great experience, and ultimately, get more customers in the door. We talk about: ✅ What actually works in live me...2025-03-0639 min
Dealer Talk With Jen SuzukiCoaching Service Advisors: Boost Approvals With This Sales Strategy 🏆 Risk & RewardThis quick hit episode is incredibly important for every Service Team! Ready to boost your service department's success?! Let's gooooo! In this quick class, I lock in on the often-overlooked 'Risk & Reward' equation in the service sales process. Many Service Advisors hesitate to fully explain the risks of delaying necessary work, leading to missed opportunities and customer misunderstandings. We'll explore how presenting both the risks and rewards transparently can transform hesitant customers into loyal advocates who toss you their keys with confidence. Join me as I share real-world examples and strategies to help General Managers a...2025-03-0415 min
Dealer Talk With Jen SuzukiWho Needs Their GM Most? 🛠️Service BDC—The Powerhouse of Dealership Success with Jen SuzukiAre you, as a GM, truly present with both your sales and service BDC teams? Too often, GM involvement leans heavily toward the sales BDC while the service side gets overlooked. Why? Because sales is familiar—it’s where many GM’s built their careers. But here’s the reality: your service BDC is just as critical, responsible for over 150 appointments per day, fueling the entire dealership’s success. In this episode, we break down why your involvement matters and how a hands-on approach can drive showroom traffic, increase customer loyalty, and unlock untapped revenue. I share a real coa...2025-02-1914 min
The Inside Track - presented by CallRevuThe State of AILive from NADA- a discussion with leaders from PAM, iWISH, and CallRevu as they dive into the transformative role AI is playing in the automotive industry. From virtual training platforms for agents to AI-driven BDC assistants handling after-hours appointments, the capabilities of automotive AI tools are revolutionizing the dealer-customer relationship.In this episode, we explore how AI is enabling faster, more efficient processes—whether it's improving ROI with targeted data or enhancing customer sentiment with personalized interactions. The conversation also touches on the future of AI in the automotive space and how its integration into daily operations wi...2025-02-1747 min
Dealer Talk With Jen SuzukiRecognition, Competition & Culture: The Sauce to a Thriving Dealership!Ever walk into the dealership in the morning and feel that slow-motion energy? People shuffling in, sipping coffee, staring at their screens, waiting for something to kick them into gear. Then—something shifts. Maybe it’s a manager calling out yesterday’s wins. Maybe it’s an MVP shoutout for someone who went above and beyond. Maybe it’s a fun, competitive challenge that gets people fired up. Energy is contagious. The way you start the day sets the tone for how it will go. I always tell leaders—recognition is one of your...2025-02-0513 min
Dealer Talk With Jen SuzukiTeach, Demonstrate, Apply: The Role-Play Method Every GM NeedsIn this episode, I dive into the power of role-playing as a key training tool for dealership success. Too often, managers shy away from role-play, but it’s one of the most effective ways to build confidence, boost skills, and ensure team members know exactly how to execute what you’re teaching. I share my proven tactic—Teach, Demonstrate, Apply—and explain how it transforms your training sessions into moments of real growth. Role-playing might feel awkward or “fake” at first, but it’s critical for developing polished professionals who deliver consistent results. We’ll explore: Wh...2025-01-2918 min
Dealer Talk With Jen SuzukiReducing Turnover: How GMs Build Loyal Teams and Drive ResultsIn this episode, I tackle one of the biggest challenges dealerships face: turnover. With 70% turnover rates in sales and service, it’s nearly impossible to build client loyalty or hit nationally ranked numbers when you’re constantly starting over with new team members. The solution? It starts with the General Manager. I share the tactics I’ve used to shift team behaviors and improve retention, beginning with the leadership at the top. From personally observing processes in service and sales to identifying patterns in body language, communication, and professionalism, I reveal how GMs can better understand the root c...2025-01-2714 min
Dealer Talk With Jen SuzukiHead Coach Mentality: How GMs Build Winning Teams Through ManagersMany of you know this but I am privileged to work alongside so many high performing dealerships and their leadership. Most top 20 in the country for their brands. I use my podcast to share what I learn, teach and implement with the end game - building a championship team. In this episode, we dive into the critical role General Managers (GMs) play as the "head coaches" of their dealerships, driving performance through daily coaching of their management teams. Achieving championship-level results—rising above all stores in the region or country—is no small feat. It requires a relen...2025-01-2215 min
The Inside Track - presented by CallRevuVideo at the Wheel: Best Practices for NADA 2025 and BeyondThe automotive industry continues to be transformed by video- whether it be marketing, influence, or even sales- video isn’t just a thing, it’s everything. As we head into 2025, the need to use video for engaging consumers, building trust, and ultimately driving sales is not going anywhere. But how can automotive professionals use video to stand out in an increasingly crowded marketplace, especially if they’re unsure of what, how, when to do it. In this exclusive webinar, we'll dive deep into the key role video will play in the future of automotive sales, with insights from one of the...2025-01-2040 min
Dealer Talk With Jen SuzukiWhat 🛠️Service Departments Are Getting Right: Building Trust Through Small Acts with Big Impact! In today’s episode, I share my experience working alongside dealership service teams and witnessing what’s being done right to build trust and elevate the customer experience. From the smiles and eye contact at check-in to the small, deliberate acts of trust-building, service advisors and BDC agents are making a difference. Many dealerships are targeting customer experience right now, but it’s service departments that handle the most clients daily, making this effort non-negotiable. You’ll learn how simple promises, effective follow-ups, and personal connections can transform customer interactions into lasting loyalty. This episode is a call to ac...2025-01-2012 min
Dealer Talk With Jen SuzukiPick Up the Phone: The Key to Unlocking Sales in Service! In this episode, I tackle one of the most overlooked issues in service departments: relying solely on texts and videos to sell work. Service Advisors, it’s time to pick up the phone and ask for the business—every single time! I explain why this is important. We’ll explore why some advisors skip the call, how judging customers costs you sales, and the importance of educating and informing your customers about their vehicle’s needs. You’ll learn practical strategies to overcome hesitation, build trust, and ensure no money is left on the table. If you’re r...2025-01-1811 min
Dealer Talk With Jen SuzukiTaking Swings: Mastering Price Objections to Book More AppointmentsIn this episode, I’m breaking down one of the most common challenges in automotive sales: handling customers who demand prices over the phone or say they’ve found a better deal elsewhere. You’ll learn: Why giving a number too soon often leads to dead ends—and what to do instead. The importance of asking the right questions to redirect the conversation and build value. Proven strategies to stand firm on your pricing while confidently asking for the business. This isn’t about dodging the tough moments—it’s about embracing them with a plan. I’ll give you real...2025-01-1421 min
The Inside Track - presented by CallRevuUnderstanding Selective Buyers with Data-Driven InsightsIn an era where customers are more informed than ever, automotive dealerships face a unique challenge: connecting with selective buyers who expect transparency, efficiency, and a personalized experience. These buyers come prepared with extensive research and high standards, meaning dealerships must be equally prepared to offer a customized experience that meets their needs.Automotive expert Todd Caputo and CallRevu’s experts reveal data-driven strategies for understanding and engaging these discerning buyers. With CallRevu’s advanced analytics and call monitoring tools, we’ll unpack how to decode the modern buyer’s behavior, anticipate their needs, and build trust at every...2025-01-1333 min
Dealer Talk With Jen SuzukiClient History: The Key to Customer Loyalty and Higher Profits With Jen SuzukiIn this episode, I dial into a game-changing tactic for sales and service teams: leveraging client history. Imagine knowing exactly where a customer stands—whether they’re a loyal advocate or a first-time visitor—and using that insight to create personalized, value-driven experiences. Learn how this one step can instantly make customers feel valued, welcomed, and appreciated, all while helping you overcome price objections and skepticism. I’ll share actionable strategies that make it easier to tailor your approach, build trust, and secure long-term loyalty. This isn’t just about selling cars or services—it’s about buildi...2025-01-1115 min
Dealer Talk With Jen SuzukiThe Rise of Call-Driven Car Buyers: Why Phone Systems Are Dealerships’ New Priority with Reuben Fine, CallRevuIn this episode, I sit down with Reuben Fine, who leads OEM partnerships at CallRevu, to dive into a critical yet often overlooked aspect of dealership success: phone calls. Did you know that 30-40% of dealership calls go unanswered? That’s a staggering number of missed opportunities that could dramatically impact sales and service outcomes. Reuben and I explore how dealerships can leverage technology, recorded calls, and insights to transform their phone handling processes. We discuss how OEMs are evolving their approach by collaborating with tech partners to improve phone efficiency, sales processes, and customer experience. Reuben al...2025-01-0747 min
Dealer Talk With Jen SuzukiFrom Data to Deals: Leveraging Technology for Sales Success with Mary Catherine Kenny, automotiveMastermindIn this episode of Dealer Talk with Jen Suzuki, we welcome back Mary Catherine Kenny from automotiveMastermind. Fresh off being named to Auto Remarketing's prestigious 40 Under 40 list, Mary Catherine dives into how automotiveMastermind is transforming dealership sales processes with their innovative tools, including a redesigned customer deal sheet, enhanced Behavior Prediction Score, and new mobile capabilities. We explore the buzz around AI in automotive retail, the importance of nurturing loyalty through actionable data, and how technology empowers—not replaces—sales teams. Plus, hear tips on fostering collaboration, training teams, and staying ahead of future sales trends. Join us a...2025-01-0147 min
Dealer Talk With Jen SuzukiThe Risk Factor: Closing More Deals in Sales and Service with Jen SuzukiIn this episode, I dial into tackling one of the most overlooked yet powerful tools in your sales and service conversations: risk. Knowing how to talk about risk with your customers isn’t just a nice-to-have—it’s essential for showing value, solving problems, and closing deals. We’ll cover: Why identifying and explaining risk is crucial in every customer interaction. Real-life examples for sales and service teams that showcase exactly what to say and how to say it. How to use risk to connect the dots between problems and solutions, making your presentations stronger and your con...2025-01-0112 min
The Inside Track - presented by CallRevuMeet The Hosts!Eric Glass & Kurt Larson aren't your typical automotive talking heads. Curious as to how? Listen to this mini episode as they break down the reason for doing this podcast, their past career choices that might seem a little odd, and why they hope this podcast is different than others. Also, video games and comic books. Really. 2025-01-0118 min
The Inside Track - presented by CallRevuHow Dealers are Leveraging AI to Improve Customer OutcomesIn today’s competitive automotive landscape, customer experience is a critical differentiator. Join us for our next monthly live stream, where we’ll explore how forward-thinking dealerships are harnessing the power of AI to elevate customer interactions and drive better outcomes.This session will reveal how AI-driven insights and automation are transforming phone communication, sales opportunities, and overall dealership performance. Discover real-world examples of how dealerships are using AI to:Improve customer response times and satisfactionIdentify and act on missed opportunitiesOptimize employee performance through advanced call monitoring and training toolsEnha...2024-12-3137 min
The Inside Track - presented by CallRevuThe Emotional Side of Customer EngagementIn this episode, we dive into the heart of customer experiences—literally. Join us as we talk with Katie Mares, renowned customer experience expert and author of CustomHER Experience, to explore the often-overlooked role emotions play in shaping buyer decisions and loyalty in the automotive industry.Katie shares actionable strategies to help dealerships go beyond transactions and build meaningful connections with their customers. From designing sensory-driven showroom experiences to empowering teams to anticipate and respond to emotional cues, Katie reveals how to create loyalty that lasts long after the sale.Key Highlights:Emotional tr...2024-12-3154 min
Dealer Talk With Jen SuzukiLeading with Purpose: Rita Case on Automotive Excellence and Community ImpactSo grateful to share time with Rita Case, a prominent figure in the automotive industry, best known for her leadership in the Rick Case Automotive Group, which she co-founded with her late husband, Rick Case. Together, they built a successful dealership network recognized for its commitment to customer service and community involvement. Rita shares her history as a pioneer in bringing brands like Honda into the US car market. She's been a dealer for 48 years! Find out an interesting story about her views on being the only women in the room especially in a leadership role. She...2024-12-1749 min
Dealer Talk With Jen SuzukiUnlocking Loyalty in Service & Sales | Easy Tactics for Lasting ImpresionsWelcome back listeners! This is a quick yet impactful class tailored for everyone working in dealerships—both in sales and service. As competition heats up, creating a standout customer experience is more critical than ever, and I'm here to share actionable tactics that you can implement immediately to enhance relationships and drive loyalty! Let’s get it! Listen in as I explore the power of client history and its role in nurturing loyalty while boosting your bottom line. I’ll reveal key strategies for Service Advisors to connect with customers effectively, ensuring they feel appreciated and valued from th...2024-12-1315 min
Dealer Talk With Jen SuzukiDirect to You: How Autosled is Changing Car Transport for Everyone Including Alex Snyder!Join us for an cool episode featuring two industry game-changers: Dave Sperau, Founder and Chief Revenue Officer of Autosled and Alex Snyder, CEO of FRIKINtech and President of Dealer Refresh. In this episode, we dive into the revolutionary world of transportation in the automotive industry, led by Autosled's remarkable growth. Dave shares his inspiring journey from car dealer to innovator, driven by his frustrations with inefficiencies in the vehicle transport process. Discover how he developed an app that streamlines billing, vets drivers, and provides real-time tracking—akin to the Uber experience for cars. Alex, a rec...2024-12-1040 min
Dealer Talk With Jen SuzukiBoost Your Car Sales: How Call Evaluation Drives Dealership Success with Jen SuzukiIn this episode, I get into the power of evaluating recorded sales calls—an often overlooked yet incredibly effective tool for driving more deals in automotive sales. I’ll share my personal journey into car sales, where I learned that phone calls were the true goldmine for lead generation, not just waiting for walk-ins. As the founder of the first internet sales training company, I’ve seen firsthand how dialing in on your phone process can make all the difference. Sales calls is how I built my business selling cars! You'll learn how listening to and evaluating calls...2024-12-0115 min
Dealer Talk With Jen SuzukiUnnoticed Problem Areas in Dealership Marketing: How Lindsey Shaker Finds the SalesShowroom traffic may be down, but the deals are still there—if you know where to look. In this episode, Lindsey Shaker, Marketing Director at Shaker Automotive Group, reveals her problem-solving mindset and the hacks she uses to uncover hidden opportunities that many dealers miss. If you’re wondering why your dealership isn’t seeing the foot traffic you expect, this conversation is for you. Lindsey dives into the often-overlooked areas in dealership marketing, from phone systems to call tracking, and explains how small gaps in these processes can have a big impact on your sales...2024-11-2758 min
Dealer Talk With Jen SuzukiTop Dealer, Rob Cochran's Vision for Automotive ExcellenceIn this episode, I sit down with Rob Cochran, Chairman & CEO of Cochran Automotive Group, 39th largest dealer group in the nation, to dive into the future of the automotive industry and the critical changes dealers must embrace. Rob has also been on the NADA board since 2020 and is the upcoming 2025 Vice Chairman and 2026 Group Chairman. Rob sheds light on the government mandates, OEM conformity, and digitalization that are reshaping the landscape. From ADAS and autonomous driving to the impact of China on global OEMs, Rob explains how the industry is evolving and why the focus must r...2024-11-2030 min
Dealer Talk With Jen SuzukiSelling Your Credibility: The Key to Successful 🚙 Sales!In this episode, I dive deep into a crucial yet often overlooked aspect of the sales process: the importance of teaching salespeople how to sell their own credibility. When engaging with potential buyers, establishing trust and demonstrating expertise is paramount. Many sales professionals struggle with this, but it’s essential for building meaningful connections and fostering a customer-centric approach. Join me as I explore strategies for establishing credibility, highlighting your expertise, and forging personal connections that resonate with buyers. We’ll discuss the power of a confident introduction and the importance of bringing genuine value to the tabl...2024-11-1114 min
Dealer Talk With Jen SuzukiGM’s and Sales Managers: This is a highly effective training activity! I use this too and it works!In this episode, we're diving into effective appointment-show techniques specifically designed for general managers and sales managers in the dealership environment. This is a highly successful activity that can transform your approach to customer interactions and drive next-level success. Join me as I share powerful training and coaching techniques that high-performing managers use to break barriers every day. We’ll reflect on concepts from a previous episode on Reverse T.O./E.M.I., identifying three key strategies that bridge the gap between BDC and Sales. You'll learn how to create a VIP experience for every customer wit...2024-11-0315 min
Dealer Talk With Jen SuzukiUnlock Higher Conversions | Personalize Car Buyer Engagement with ActivEngage!Join us for an insightful episode where I sit down with Bill Reidy, VP of Sales, and Carol Marshall, COO at ActivEngage, a leader in people-powered messaging solutions for car dealerships. We delve into how personalized engagement transforms the car-buying experience, ensuring online shoppers feel valued and cared for. Discover the evolution of customer engagement through digital interactions, including chat and SMS, and learn why these channels deserve the same attention as in-person conversations. We'll explore the critical differences between actively engaged and fully engaged customers, emphasizing the importance of relationship-building in the sales process. ...2024-10-2046 min
Facts Not Feelings with Brooke C. FurnissHow AI Transforms Auto Training: A Must-Watch!🚗💡 Welcome to another episode of Facts Not Feelings! Today, we're diving deep into the future of automotive training with a special focus on artificial intelligence. Join host Brooke Furniss as we explore how AI is revolutionizing the way dealerships train their staff, making learning faster, smarter, and more personalized. 🌟👤 Special Guest: Ben Choder, CEO of CallRevu, joins us to discuss the transformative impact of AI on automotive training. Learn how AI tools are specifically designed to adapt to individual learning styles, enhancing training program effectiveness across the industry.🔍 What You'll Learn:The Transformative Impact of AI: How AI c...2024-10-1745 min
Dealer Talk With Jen SuzukiLearn Smart Marketing: AI, Machine Learning & Market Strategies with Carla Wade! 🚗Join us for an insightful episode with Carla Wade, Chief Revenue Officer at Lotlinx, to discuss the current challenges facing car dealerships in our "State of the Union" segment. With dealers scrambling to offload bloated inventories, we delve into the evolving landscape of automotive sales where traditional advertising methods are becoming obsolete. As consumers spend 13-15 hours making vehicle decisions over a span of 1-3 months, inflation and rising interest rates have made buyers more cautious, often driving them over 50 miles to find the right deal. Carla highlights the pressing need for dealers to enhance their online...2024-10-1439 min
Dealer Talk With Jen SuzukiDriving Excellence: GM Practices for Effective Training in Dealerships From Top Auto Group LeaderJoin my interview with Liz Hernandez, a powerhouse in dealership growth and training with the Morgan Automotive Group. With passion and energy at an all-time high, Liz discusses her tireless efforts to uplift numerous dealerships under her guidance. She highlights the crucial role of culture and leadership in driving success, emphasizing that when General Managers (GMs) and managers actively engage with salespeople, everyone benefits. “Train your people,” she says repeatedly making the point that you must “love on people.” Liz shares her approach to training, addressing the common excuse of being “too busy.” She believes that when the entire te...2024-10-0843 min
FWRD: An EasyCare Podcast84. FWRD-Employee and Customer Experience- with David Malone Senior VP of Sales at CallRevuIn this episode, host Corey Smith and guest David Malone
discuss evolving employee and customer experiences. They emphasize work-life balance, transparency, and empowerment for employees. For customers, Malone highlights real-time alerts, proactive communication, and multi-channel feedback. He advises focusing on genuine achievements and addressing customer needs to enhance satisfaction in the automotive industry. Tune in now!
2024-10-0531 min
Dealer Talk With Jen SuzukiWhy Documenting Notes Is So Important for Dealer Sales TeamsIn this episode, we dive deep into a crucial yet often overlooked aspect of the sales process: documenting notes. Whether you're a manager, a BDC representative, or a sales rep, this episode is tailored for you. I explore why documenting customer interactions is essential for improving sales performance and enhancing customer relationships. We’ll discuss how thorough note-taking can help each team member make more personalized connections with customers, ultimately leading to more successful car deals. I pull up my worksheet on what to document that I use in dealerships when I’m training and coachi...2024-10-0116 min
Dealer Talk With Jen SuzukiFrom Tesla to Dealerships: Denise Leleux, CEO on Mobile Service Success!In this episode, we sit down with Denise Leleux, CEO of Curbee, a pioneering mobile service tech platform designed specifically for dealerships. After their successful time deploying mobile with Tesla, Denise and her team gained invaluable insights that led to the creation of playbooks and standards to help dealers seamlessly deploy mobile service solutions. Join us as Denise shares her expertise on setting up mobile service initiatives, tackling some of the biggest challenges dealers face, and the transformative benefits of adopting mobile service. Discover how this innovative approach not only enhances customer service but also builds trust...2024-09-2437 min
Dealer Talk With Jen SuzukiWelcome to VIP: Mastering the Reverse T.O. for Exceptional Customer EngagementGeneral Managers, Desk Managers and Sales Teams! Learn how to execute the reverse T.O. and set the tone for a car deal, a solid review and a repeat client! In this episode, I teach the art of creating a warm and welcoming atmosphere for car buyers through the innovative concept of the reverse T.O. General managers and sales managers this is the vital act that first impressions play in the sales process. Discover how to make every customer feel like a VIP from the moment they step into the dealership. We’ll discuss th...2024-09-1715 min
Dealer Talk With Jen SuzukiThe Power of Continuous Training & Team Development with 🥇Award Winning Manager, Mike LucenteQuotes from guest, Mike Lucente. "Speed of the leader is the speed of the team", "Be more of a coach then a manager" and "Unrelenting in your vision." In an insightful interview with Mike, a seasoned manager at Alabama's largest Kia dealership, he emphasizes the importance of nurturing team members' success and fostering an environment of continuous learning. With over 30 years of experience at the dealership and a history of achieving the prestigious President's Award, Mike believes that effective leadership requires a deep commitment and hard work, especially in today's fast-paced automotive landscape. Mike notes th...2024-09-1241 min
Brian Pasch PodcastWhat If AI Could Power Your Best Phone Skills Training Framework?Join me and Ben Chodor, CEO of CallRevu, as we dicuss TestTrack; a new product that will change the way dealers building the phone skills of their staff across all departments.2024-09-0433 min
Dealer Talk With Jen SuzukiMastering Service BDC Department Success: 10 Tips to Set More Appointments with Jen Suzuki!In this episode, join me as I go hard into the world of service BDC appointments! I'm sharing 10 ways to get more service appointments and this epi is moneyyy! 💰 Dealerships are in a constant battle to secure loyalty from existing clients while also attracting new ones. At the heart of this challenge lies the crucial role of the service department, where customer relationships are nurtured and sustained. So, dealerships need a lot of appointments on the books! Those calls coming in and going out are GOLD! I share 10 things that will boost your call appointment conversions! Ev...2024-08-2617 min
Dealer Talk With Jen SuzukiBuilding Wealth and Brands with Lisa Copeland | From Top 1% Real Estate Agenthttps://www.meetlisacopeland.com Join us for an inspiring conversation with Lisa Copeland, a top 1% real estate agent among 90,000 peers, co-founder of Cardone Mortgage, and host of *American Dream*. Lisa shares her remarkable journey from entrepreneur and car dealer to real estate powerhouse, emphasizing the importance of personal branding and the impact it can have on your career. In this episode, Lisa discusses her partnership with Grant and Elana Cardone, revealing how she made the leap into real estate in 2020 and why she believes in the power of networking—“always take the meeting.” She shares invalu...2024-08-2039 min
Dealer Talk With Jen SuzukiEnhancing Dealer Valuations and Succession Planning with Dave CantinThis guy is a blast to chat with! This episode is fast-paced and packed full of great info. I love this interview, Dave's energy & momentum! 🤩 He openly gives his expert advice based on what he is seeing with current dealers who are looking to sell. Meet Dave Cantin, CEO of Dave Cantin Group, a leading Strategic Mergers and Acquisitions advisory firm that specializes in representing publicly traded companies and top 150 dealerships to protect their assets and legacy through succession planning, even if they are not considering a merger or acquisition. Dave shares valuable insights into the industry tha...2024-08-1233 min
Dealer Talk With Jen SuzukiPath to Sustainable Growth with Glenn Lundy | Building Teams, Volume Thinking, High Performing BusinessI sit down with Glenn Lundy, the dynamic CEO of 800% Elite Automotive Club, newly accomplished car dealer, and esteemed motivational speaker. Glenn, widely known for his impactful shows like The Morning 5 and Rise & Grind, delves into the crucial distinctions between investing versus spending and balancing, urging listeners to change their terms to change their actions. glennlundy.com Discover the inner workings of Glenn's revolutionary 800% Auto Elite Club, where a diverse mix of dealership DNA fosters a vibrant learning environment. Gain exclusive insights into why breaking free from the confines of a 30-day month window is e...2024-08-0642 min
Dealer Talk With Jen SuzukiMaintaining Loyal Clients in Service & Sales | Easy Actions That Impact Customer Retention and SatisfactionIn this fast-paced solo episode, I focus on the world of customer loyalty and the intricate strategies involved in creating and maintaining loyal clients. I share invaluable insights on the often-overlooked aspects that can make a significant impact on customer retention and satisfaction. With a keen focus on the service department, the episode delves into the critical role that service actions play in fostering loyalty. By pinpointing small yet crucial areas that are frequently disregarded, our host sheds light on the importance of setting up robust systems and processes to ensure a seamless customer experience. ...2024-07-3015 min
Dealer Talk With Jen SuzukiTake Another Swing When You Get Appointment Pushback in Service & SalesIn this episode, I help you with a plan to address common objections and challenges encountered when attempting to schedule appointments with customers. Whether you're in Service BDC, a Service Advisor, or a Salesperson, this episode provides valuable insights applicable to both sides of the business, highlighting parallels in the appointment-setting process that lead to successful outcomes. Many times, people may attempt to avoid committing to an appointment, citing the need to check their schedule or get back to you later. Instead of accepting this as a dead-end, why not take another swing at securing the appointment...2024-07-2308 min
I'm A Car ChickPut Your Aces In Their Places Ft. Maria MalekiWelcome to "Chicks In Charge," the podcast where dynamic leaders share their insights, strategies, and journeys in the automotive world. In this episode, we're thrilled to feature Maria Maleki, Regional Sales Manager at CallRevu, who brings a wealth of knowledge and passion for leveraging cutting-edge technology to solve complex business challenges. Maria specializes in the Northeast Region, where her commitment to delivering innovative Platform as a Service (PAAS) solutions empowers organizations to thrive in today's digital landscape. Her unique ability to understand and address clients' needs has enabled her to forge strong partnerships and drive success across diverse clientele.2024-07-1932 min
Dealer Talk With Jen SuzukiRacing to the Top with Jessica Colon | Sales, BDC & Leadership | Top 3 Kia Store in CountryMeet Jessica Colon @jcolon@citykia.com | City Kia of Greater Orlando has raced to the top 3 Kia stores in the country! She's amazing! A top performer! 🥇💯 In this episode, we delve into the extraordinary journey of a remarkable individual who has ascended to the pinnacle of the automotive world as the best Business Development Center (BDC) manager, in my opinion. With a track record of orchestrating the seamless collaboration between sales and BDC teams, she effortlessly drives an astonishing 450 to 500 units per month, with BDC accounting for 50% of sales ignition. From the bustling streets of New Yo...2024-07-1449 min
Dealer Talk With Jen SuzukiThis is how YOU DO Inbound Sales Calls | Strategies to Mitigate Problems and Boost Conversions!In this episode, I dive into the world of inbound sales calls, I say are the low-hanging fruit for increasing income and maximizing conversions in the car sales! Learn how to craft a sales process tailored to address common challenges encountered during inbound sales calls, such as customers rushing for out-the-door (OTD) pricing, seeking trade values upfront, or inquiring about rates and availability before committing. Join me as I explore the art of mitigating problems on your sales calls and devising a proactive strategy to preempt and resolve issues that may hinder your sales success. Learn actionable...2024-07-1411 min
Dealer Talk With Jen SuzukiAnswering "What's in it for me?" for Sales and Service TeamsIn this episode, I get into a crucial aspect of sales conversations that can transform your approach to engaging customers effectively. For both service and sales teams, the question "What's in it for me?" takes center stage as we explore how to reframe this inquiry into "How will this benefit me?" to emphasize the specific advantages and benefits customers can expect from your product or service. Service advisors, BDC advisors, and sales consultants will discover actionable strategies to enhance their value proposition by consistently addressing the customer-centric query of "What's in it for me?" Understanding and articulating...2024-07-0916 min
Dealer Talk With Jen SuzukiThe George Saliba Approach to Buying & Selling Cars on Social Media | Build a Following | Viral VideosGeorge@sellmyev.com | @georgejsaliba | J & S Autohaus | Sellmyev.com | J & S Mitsubishi I had a great time chatting it up with with George Saliba! He is a car dealer based in New Jersey who has taken the world of social media by storm with his innovative approach to content creation and marketing strategies. George shares insights into his journey of building a thriving online presence, boasting over 100k followers in just one year. Now over 335K. He puts down his blueprint and the detailed journey to get here. George reveals how a simple piece of ad...2024-07-0253 min
Dealer Talk With Jen SuzukiRevolutionizing Automotive Sales | Unveiling Jeff Ramsey's Strategies for Customer Engagement and AI IntegrationIn this episode, join us as we delve into the world of automotive sales with Jeff Ramsey, the Variable Operations Director at Ourismen Automotive Group. Jeff shares his invaluable insights on customer engagement and conversation strategies, shedding light on his unique mindset when approaching sales and CRM tactics. Discover how Jeff leverages AI to categorize leads into engaged and disengaged customer buckets, utilizing technology to maximize car deals. Gain exclusive access to Jeff's perspective on the role of AI in the sales process and the importance of setting realistic expectations for its implementation. Say goodbye...2024-06-2550 min
Dealer Talk With Jen SuzukiNavigating the Evolving Car Buyer Journey with Cox Automotive | Car Buying Journey Study FindingsFree learning series - coxautoinc.com/thecompleteprofitpicture Join us in this insightful episode as we sit down with Jade Terreberry, Senior Director of Strategic Development from Cox Automotive Group to delve into the findings of their 14th annual car buying journey study. Jade shares valuable insights on the evolving landscape of automotive retail and consumer behavior. In this episode, Jade emphasizes the importance of every touchpoint in the car buying process, highlighting the significance of timely and relevant communications. With the average consumer receiving three trade value offers, the spread can be as wide as $2,000...2024-06-1840 min
Dealer Talk With Jen SuzukiSuccess Strategies for Frontline Excellence in Auto Service & Sales With CallRevuJoin us for an insightful episode as we delve into the world of service and sales department challenges and solutions with Maria Maleki, Regional Sales Manager, a seasoned expert at CallRevu. In this interview, Maria sheds light on the critical aspects of service department communication, sales training, and development, particularly focusing on the Service BDC (Business Development Center). Maria highlights common weaknesses that hinder effective communication in service departments, emphasizing the importance of building strong relationships with customers. She points out that newer and younger personnel often struggle when faced with complex customer inquiries related to service...2024-06-1147 min
Dealer Talk With Jen SuzukiSales Series: E8 Handling Hottest Sales ObjectionsSales Series Episode 8 Join me as I unveil a simple yet powerful strategy to conquer the hottest objections in sales today. I’m dropping tactics and strategies that will equip you with the confidence and skills to overcome objections and close more deals. Embracing a can-do attitude is key as I arm you with the tools to create effective snapbacks that will set you apart, boost your sales, and elevate your team's performance. Discover the art of addressing objections such as customers wanting trade-in values before stepping foot in the dealership, facing competition from other de...2024-06-0722 min
Dealer Talk With Jen SuzukiDriving Customer Loyalty: Automotive Insights from JD Power Studies with Chris SuttonJoin us in an enlightening conversation as we sit down with Chris Sutton, Vice President Retail at JD Power and Associates, to unravel insights from their comprehensive study involving 35,000 car buyers. Delve into the dynamics of the automotive industry, where constraints and high prices challenge buyers, yet improvements in the overall consumer experience continue to shine through. Despite service appointment delays and the absence of loaners, consumers have reported incremental enhancements in their service interactions, showcasing a resilient and evolving landscape. The heart of positive sales and service experiences lies in the personal connections forged with salespeople...2024-06-0438 min
Dealer Talk With Jen SuzukiSales Series: E7 Bridge Gap Between BDC & Sales to Make Car DealsSales Series Episode 7 In this episode, I get into the critical role of the Business Development Center (BDC) in a car dealership's sales success and uncover the common pitfalls leading to financial losses in the gap. This is a very serious issue plaguing sales teams and BDC departments, shedding light on the root causes such as the lack of a structured process, poor communication between sales and BDC teams, and the neglect of CRM systems. I see these problems all the time during my sales training dealership visits.Don’t worry! I got your back! I...2024-05-3126 min
Dealer Talk With Jen SuzukiSales Series E6: Car Sales Follow-Up StrategiesDeveloping an effective lead follow-up strategy in a car dealership environment where there are various levels of in-market buyers and internet leads can be challenging. Balancing the need to stay engaged with potential customers without appearing overly aggressive is key. I'm giving some tips on how to structure a lead follow-up cadence that is effective and respectful. In this episode, I focus on the art of effective sales follow-up strategies that are guaranteed to boost customer engagement and drive conversions. From personalized approaches to establishing cadence and response times, we explore how leveraging your CRM system can...2024-05-3021 min
Dealer Talk With Jen SuzukiProsperity Through Partnership: The Power of Relationships in Business with Brian MacDonald, CDK Global CEO & Dr. Matt Bennett, Northwood University VPEmbark on a journey of discovery and enlightenment in our latest episode, where we explore the intertwined realms of relationships, personal growth, and business success with two distinguished guests: Brian MacDonald, the visionary CEO and President of CDK Global, and Dr. Matt Bennett, the esteemed Vice President Graduate and Professional Studies of Northwood University. In this dynamic conversation, we delve into the significance of building strong business relationships and fostering personal connections as catalysts for success. Witness how the partnership between Northwood University and CDK Global serves as a beacon of inspiration for students aspiring to excel...2024-05-2140 min
Dealer Talk With Jen SuzukiSales Series E5 | Use Internal Messaging Systems in Dealership Sales & ServiceFocusing on the critical role of internal messaging systems in optimizing workflow efficiency and enhancing customer service within dealership sales and service departments! In an industry where time is money, effective communication is paramount to ensure customers receive top-notch care and service. Explore with me the significance of utilizing internal messaging tools for facilitating quick and seamless communication, fostering team collaboration, and ensuring efficient customer service delivery. Discover how these systems aid in information sharing, training, recordkeeping, and documentation, laying the foundation for a well-informed and highly productive sales team! Everyone needs this! By harnessing...2024-05-1814 minBrian Pasch PodcastCallRevu Acquires TotalCX – Get The Story from CEO Ben Chodor Brian Pasch sat down with Ben Chodor to discuss his recent acquisition of TotalCX making them the largest call measurement and customer communication platform in automotive retail. Listen in to catch a glimpse of their future growth plans which include complete customer contact measurement and seamless API connections to CDPs.2024-05-1622 min
Dealer Talk With Jen SuzukiSales Series E4 | The Critical Role of TO’s on Sales CallsSales Series E4 This is a compelling episode for dealership managers and those looking to improve their personal sales numbers. The pivotal role of TO’s in the call handling sales process is broken. Manager TO’s and involvement on calls is crucial for maximizing sales opportunities, boosting customer loyalty, enhancing bottom line and CSI. Many sales managers tend to concentrate on showroom traffic when a salesperson encounters challenges or needs assistance in closing a deal. However, with the majority of customers engaging over phone calls today, the absence of manager involvement during these...2024-05-1613 min
Dealer Talk With Jen SuzukiEvolving Sales Strategies 🤩 |The Power of 📞Call Analysis with Tim Smith of Volz Auto GroupTim Smith, the dynamic General Manager of Volz Auto Group in New York, chats with me about the world of sales call analysis and its transformative impact on sales performance. Tim shares his expertise on utilizing recorded calls as a tool for accountability, evaluation, and continuous improvement within his sales team. 2024 Vibes and you have to be careful when leveraging with your teams! Tim reveals his process of reviewing recorded sales calls via CallRevu system to hold his team accountable and assess the effectiveness of their customer interactions. Through the use of call transcripts, looking for key w...2024-05-1433 min
Dealer Talk With Jen SuzukiSales Series E1: 📆 Appointment Setting Strategies That Secure Showed Appointments! 🔥🔥🔥Sales Series Part 1 🛑 I will be holding an in-person sales workshop on setting appointments on May 15, 2024. Find out more information and register - https://bit.ly/3Jmw9Or Listen in as I tackle a few aspects important to leverage into your sales process when you are setting appointments! Get inspired to atteend my workshop! 🚘💰 Learn how to steer conversations effectively to build rapport and prevent hijacks, creating the space needed to become a trusted solution provider. Discover the importance of recognizing and leveraging loyalty to tailor personalized approaches that resonate with clients.2024-05-1121 min
Dealer Talk With Jen SuzukiSales Series E2: ⏱Learn How to Effectively Train Your Team in 10-Minutes! | Long Meetings are Ineffective 🔥Sales Series Part 2 🔥 Sales Series for Dealership Teams 🔥 In today's fast-paced business world, lengthy meetings can drain productivity and hinder progress. In this episode, we dive into strategies for managers to revolutionize team training by condensing it into short, impactful sessions. Say goodbye to hour-long meetings and hello to efficient, engaging training that drives results! I introduce the concept of leveraging short teachable moments during team gatherings to make meetings both enjoyable and informative while enhancing skill development. By identifying and utilizing the strengths of each manager, a foundation is laid for building a cham...2024-05-1117 min
Dealer Talk With Jen SuzukiSales Series E3: Learn Engaging Training ActivitiesSeries - Part 3 Previously I recorded an episode on 10-minute training which was well received by many of you! This is the next part! What will you train on? What topics will you cover? Often topics are reactive to problem situations going on during the sales process or a heat case. All good and I challenge you to explore other ways to teach your team new skills. Even if you aren't a manager and you are reaching to that next level, you can do these activities with self. Think about where he majority of traffic...2024-05-1120 min
Dealer Talk With Jen SuzukiInspirational Pathway to Leadership Success with Mario Murgado, Entrepreneur & Visionary 🚘DealerThis is an incredibly inspiring and powerful conversation with the remarkable car dealer, Mario Murgado. Mario's journey from arriving in this country with nothing to now owning and operating 26 successful dealerships is a testament to the power of hard work, dedication, and leadership. Mario shares his insights on the fundamentals of a wildly successful leader, he emphasizes that the enemy of great is settling for good enough. According to him, people are only as great as the leaders guiding them. Mario reveals three key rules that serve as guiding principles in his leadership philosophy. One...2024-05-0841 min
Dealer Talk With Jen SuzukiEvolution in Vehicle Movement with Dave Sperau, Founder of AutosledAutosled is speaking and exhibiting May 21-23, 2004 at Finished Vehicle Logistics conference in Huntington Beach, CA! They are giving FREE VIP when you register using code AutosledVIP @ https://bit.ly/3WwlVCN In this episode, I sit down with Dave Sperau, the visionary founder of Autosled, a game-changing company disrupting the transportation industry. Dave shares exciting updates on how Autosled is reshaping the way vehicles are moved across markets and states, revolutionizing the business for both dealers and everyday car buyers. Dave m 678-794-1787. One of the key innovations Dave discusses is the unveiling of...2024-05-0725 min
Dealer Talk With Jen SuzukiUnlocking Profitability in Auto Dealerships with Data and Machine Learning with Jason Knight, CEO @ LotlinxLotlinx has tracked every car online for over a decade! Their machine learning is helping dealers make great decsiions when it comes to managing invenotry and promotion! Check out their latest publication on Auto Success - https://bit.ly/3y4ULJ9 In this episode, I sit down with Jason Knight, CEO of Lotlinx, to delve into the world of automotive retail and explore how dealers can leverage data and machine learning to boost profitability and streamline inventory management. Discover actionable insights on addressing flagged issues, understanding market dynamics, and optimizing merchandising strategies to drive sales...2024-05-0342 min
Fixed Ops RoundtableOptimizing Fixed Ops Performance through Data-Driven Insights and AI with CallRevu Robert ManuelRobert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Navigating Evolving Trends: We explore the emergence of Electric Vehicles (EVs) and the unique challenges they pose for fixed operations, from technician preparedness to service presentation.Har...2024-04-2915 min
Dealer Talk With Jen SuzukiService BDC Series E8: Syncing Sales to Service: Enhancing Loyalty with Effective Call Structures for First Free Oil Change SchedulingOne of the biggest struggles is bridging the gap between sales and service departments. I’ve got one of many hacks for this in this episode! 😉 So here it is….the art of making outbound calls to schedule clients for their first free oil change and how it can be a powerful tool for customer engagement and building goodwill! Join me as I explore my suggested call structure designed to create a positive customer experience and highlight the benefits to agents, emphasizing the importance of each call. Some key factors I cover are: Outlining the key step...2024-04-2617 min
Dealer Talk With Jen SuzukiService BDC Series E7: Crafting a Winning Service BDC Call Script for Appointment Setting | Unlocking Success! 🔥Setting appointments is the name of the game! 🎯 You gotta craft compelling call guides that make all the difference in customer engagement, appointment conversions, and overall service experience! Join me as I explore a step-by-step process for scheduling appointments, outlining key actions and the benefits they bring along the way. Here's a sneak peek at what you can expect: ✅ Introduction and Greeting | Learn how a warm greeting sets the right tone and builds rapport from the get-go. ✅ Identifying Customer's Needs | Discover the power of active listening in understanding and addressing customer requireme...2024-04-2618 min
Dealer Talk With Jen SuzukiService BDC Series E6: Turning Weaknesses into Strengths | Transforming Customer Calls in Your 🔧Service DepartmentWelcome back! I’m drawing attention to common weaknesses faced by car dealership service department and BDC representatives during customer calls and explore strategies to overcome these challenges for improved customer satisfaction and business success. In this episode, I’m focusing on empowering dealership personnel to enhance customer interactions and foster lasting relationships. I confront common weaknesses such as low energy, lack of engagement, long hold times, failure to offer solutions, reluctance to ask for appointments, lack of customer information, absence of control and rapport, minimal customer interactions, and instances where customers perceive dealerships as expensive or are...2024-04-2620 min
Dealer Talk With Jen SuzukiService BDC Series E5: Unveiling the Value of Your 🛠Service Department: A Customer-Centric ApproachService BDC is where it's at! The heart of the dealership...let that sink in😉...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. This episode is gold. It’s the secret weapon in sales! 🤩 When you understand the value in what you bring to the table, it is easy to sell naturally. Jumpin’ in on essential components that define the worth of a dealership's service department and how effectively communicating this value can drive customer loyalty and satisfaction. In this podca...2024-04-2618 min
Dealer Talk With Jen SuzukiService BDC Series E4: Motivating BDC Reps with Incentives & CompetitionsReady to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives and competitions that drive motivation and performance within your BDC team. Discover the power of performance-based bonuses that reward representatives for surpassing call volume and appointment targets, providing a tangible incentive for consistent high performance. Listen in on the impact of recognition and awards in boosting morale and acknowledging the hard work of top-performing representatives...2024-04-1615 min
Dealer Talk With Jen SuzukiService BDC Series E3: Efficient Office Setup for BDC SuccessThis is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! Jennifer@edealersolution.com We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential for creating a comfortable and efficient office setup that enhances the performance of BDC representatives responsible for setting appointments in the service department. From designing the perfect workspace with the right furniture and lighting to providing the necessary tools such as reliable computers, high-quality headsets...2024-04-1615 min
Dealer Talk With Jen SuzukiService BDC Series E2: Leveraging Lead Lists for Appointment Setting in Car Dealership Service BDCLet me know what you think of this series 👊- jennifer@edealersolution.com In this episode, we explore the importance of using targeted lead lists to increase appointment set rates in a car dealership's service department Business Development Center (BDC). Discover key lead lists that service department BDC agents should consider utilizing, including targeting existing customers, utilizing service reminder lists, following up with declined service leads, and identifying warranty expiration leads. Learn how leveraging these high-quality leads can enhance appointment setting efforts, improve customer engagement, and drive success in the competitive automotive service indust...2024-04-1619 min
Dealer Talk With Jen SuzukiService BDC Series E1: The Active BDC Service Manager: Leading by Doing in the Business Development CenterService BDC is where it's at! The heart of the dealership...let that sink in...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. In this episode, we explore the crucial role of a Business Development Center (BDC) manager as a coach and trainer who actively engages with each team member. By getting in the game with their team, managers set a positive example, build trust and respect, provide real-time feedback and coaching, and identify training needs. Learn how this hands-on approach...2024-04-1616 min
Artificial AnticsEpisode 9 - Beyond the Buzz: The Real Cost of AI in BusinessSend us a textWelcome to another episode of Artificial Antics, where your hosts Rico and Mike dive deep into the implications, opportunities, and the real costs of AI in business. In this episode titled "Beyond the Buzz: The Real Cost of AI in Business," they share their insights on the expense, investment, and ROI of integrating AI technologies within the business sector. From their experiences at the NADA conference to exploring sentiment analysis, transcription services, AI lead generation, and the human side of AI, Rico and Mike cover the spectrum of AI in the business world...2024-02-1246 min
CEO.com | Dispatches from the frontiers of leadershipHow to Build Loyalty and Empower Your Team | Ben Chodor on AI, Technology, and LeadershipOn this episode of For Leaders, Clint meets with Ben Chodor to talk about how he became the CEO of CallRevu and what his journey through the tech industry has been like. He talks about using AI to progress the business forward and to increase customer loyalty by making their experience even better with the use of data. They dive into the process of developing client relationships and how building loyalty starts with engaging your employees. When your employees are engaged, it allows you to establish a company culture that encourages teamwork and honest dialogue without fear of retribution. They...2023-12-2149 min
Automating Success with Joe Langton#49 Automation And The Evolution of The Modern Workplace w/ Anthony Giagnacovo, CEO of CallRevuDownload “Joe’s 12 Best Business Automation Tricks To Increase Revenue” from https://automatingsuccess.net/
Anthony Giagnacovo (https://www.callrevu.com/) is the CEO of CallRevu where he leads the overall growth strategy, sales, innovation and execution. Anthony is a global software executive with over 25 years of experience launching, growing, and accelerating software organizations with data, analytics, and customer experience at their core.
In this episode, Joe and Anthony discuss:
1. Understanding Buyer Behavior With AI
2. Why AI Needs Human Supervision
3. Automation And The Reuse of Human C...2023-05-251h 08Fixed Ops RoundtableAnthony Giagnacovo and Jack Holcomb: Revolutionizing Phone Operations in the Automotive IndustryThis week, we are joined by Anthony Giagnacovo, CEO of CallRevu, and Jack Holcomb as they discuss the current state of phone processes within the retail dealership environment. 👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:In the automotive industry, quick service is a crucial component in customer retention and satisfaction. With a high volume of calls and appointments, effective communication is a major factor in the success of quick service operations. Jack, a seasoned professional in the industry, emphasizes that comm...2023-02-0621 minFixed Ops RoundtableAnthony Giagnacovo: How To Leverage Service Phone Calls To Your DealershipAnthony Giagnacovo is the CEO of CallRevu, a call tracking and monitoring technology designed to provide car dealerships nationwide with a clearer perspective of their phone operations. Ultimately, this knowledge enables dealerships to interact with prospective clients and sell more vehicles.In this show episode, Anthony discusses how a new sentiment metric is used to evaluate phone calls. By monitoring customer phone calls and teaching robots to recognize "how you say it," companies can better cater to their client's wants and needs. A customer experience is delivered alongside the usage of data to improve the customer's journey.2022-11-1418 min
Millionaire Car Salesman PodcastInterviewing Beth Grant, Female Dealer Principal of Thomson Automotive Group: Thomson CDJR & Waynesboro CDJRThis week on the Millionaire Car Salesman Podcast, Sean V. Bradley, CSP discusses the success of women working in the automotive industry. Specifically, methods to achieve customer satisfaction and retention, with a focus on accessibility. Additionally, he discusses humanizing the dealership with marketing. Joining Sean this week is Beth Grant, dealer principal of Thomson Auto Group: Thomson Chrysler Dodge Jeep Ram in Thomson, GA and Waynesboro CDJR in Waynesboro, GA. About Beth Grant Beth is one of the few female dealer principals in the country. Her family has been in the autom...2022-01-2547 min
Millionaire Car Salesman PodcastHow Call Tracking & Reinforcement Training Helps An Auto Group Sell Over 1,000 Car Per MonthThis week on the Millionaire Car Salesman Podcast, Sean V. Bradley, CSP interviews David Long, the Executive GM of Hansel Auto Group, an eight rooftop auto group with locations in Sonoma County, CA. They discuss the evolution of the automotive industry. The retail automotive industry today is a people business. It is all about customer service, the customer experience, and taking a customer first mentality. It is also about your people; training, developing, leading, and mentoring them to be successful, personally and professionally, while putting the customer first. David discusses how having the proper dealer-vendor relatio...2021-10-1954 min
Millionaire Car Salesman PodcastInterviewing the Business Development Manager Of The #1 Buick GMC Dealership In The Country: Jeff HomolakThis week on the Millionaire Car Salesman Podcast, Sean V. Bradley, CSP interviews Jeff Homolak, the Business Development Manager at Medina Auto Mall in Medina County, OH. Not only is Medina Buick GMC the #1 Buick GMC dealership in the country, but they also won the GM Dealer of the Year Award in 2020. Jeff built the Internet Sales Department at the Medina Auto Mall in September of 2020. Since then, the BDC has grown to extraordinary heights, setting over 840 appointments and selling an average of 350 cars each month. Jeff attributes this success to tracking the most important KPI’s: appoi...2021-10-0546 min
AutoSuccess: The PodcastAutoSuccess 678: Justin DePasqualeJustin DePasquale, vice president of sales for CallRevu, talks about how to unlock hidden growth potential in phone calls.2020-11-0615 min
AutoSuccess: The PodcastMichael MarketteMichael Markette of CallRevu speaks with us about advanced technology for your dealership’s phone system.2018-06-0109 min
AutoSuccess: The PodcastAutoSuccess 551 - Michael MarketteMichael Markette of CallRevu speaks with us about advanced technology for your dealership’s phone system.2018-06-0109 minAutoSuccess: The PodcastAutoSuccess 533 - Michael MarketteCallRevu's Michael Markette on how to improve the customer experience at your dealership with call connectivity.2018-01-2607 min
AutoSuccess: The PodcastMichael MarketteCallRevu's Michael Markette on how to improve the customer experience at your dealership with call connectivity.2018-01-2607 minAutoSuccess: The PodcastAutoSuccess 520 - Michael MarketteMichael Markette of CallRevu joins us to discuss using the phones to boost your dealership's lease retention numbers.2017-10-2710 min
AutoSuccess: The PodcastMichael MarketteMichael Markette of CallRevu joins us to discuss using the phones to boost your dealership's lease retention numbers.2017-10-2710 minAutoSuccess: The PodcastAutoSuccess 499 - Michael MarketteCallRevu's Michael Markette joins us to discuss fixing the phones at your dealership.2017-06-0113 min
AutoSuccess: The PodcastAutoSuccess 499 - Michael MarketteCallRevu's Michael Markette joins us to discuss fixing the phones at your dealership.2017-06-0113 min