Shows
CapTech TrendsAgentic AI: Solving Complex Problems with Specialized, Autonomous AgentsAgentic AI is reshaping industries, offering unparalleled opportunities for innovation and efficiency. In the latest episode of CapTech Trends, host Brian Bischoff welcomes Jason Dodds and Kevin Vaughan, leaders in CapTech’s AI space, for a conversation on how agentic AI can drive value and transformation across organizations. Listen in as they explore the capabilities and future potential of agentic AI, discussing:The evolution of AI into autonomous reasoning systemsTechniques for leveraging multi-agent orchestration in various sectorsReal-world implementations in sports, entertainment, and logisticsStrategies to begin integrating agentic AI into your business processes2025-06-2428 minCapTech TrendsBuilding Trust in Agentic AI: The Key to SuccessWhat transformative potential does agentic AI hold for businesses? Join host Brian Bischoff, CapTech CTO, along with Liz McBride and Shane Sullivan, leaders in CapTech's AI space, as they discuss what agentic AI means for the future and how it can catalyze change across organizations. Tune in to explore:Agentic AI’s pivotal role in achieving business outcomesBuilding trust and mitigating bias in AI systemsWhy the human role is essential in AIExamples of practical AI applications in healthcare and finance2025-06-0635 min
Sliced Golf Podcast*MAJOR SPECIAL* PGA Championship preview with guest Roberto CastroBen and Sam are joined by former PGA Tour player Roberto Castro to hear about his experience of Quail Hollow, which hosts this week's PGA Championship, and some of the biggest issues in golf including the rollback debate. Roberto also offers his take on the key storylines for the second major of the year and explains why the course so heavily favours bigger hitters, while before that there's time to find out about his work for CapTech Consulting including on the TGL.2025-05-1259 min
The Salesforce Admins PodcastReal Talk for Admins on Content, Conferences, and AgentforceToday on the Salesforce Admins Podcast, we talk to Joy Shutters-Helbing, Senior Manager of Salesforce Practice at Captech and Salesforce MVP Hall-of-Famer, and Mike Reynolds, Senior Product Marketing Manager at Slack. Join us as we chat about creating community content, navigating conference submissions, and their new podcast, The JAM. You should subscribe for the full […]
The post Real Talk for Admins on Content, Conferences, and Agentforce appeared first on Salesforce Admins.2025-03-2726 min
Salesforce Admins PodcastReal Talk for Admins on Content, Conferences, and AgentforceReal Talk for Admins on Content, Conferences, and Agentforce Today on the Salesforce Admins Podcast, we talk to Joy Shutters-Helbing, Senior Manager of Salesforce Practice at Captech and Salesforce MVP Hall-of-Famer, and Mike Reynolds, Senior Product Marketing Manager at Slack. Join us as we chat about creating community content, navigating conference submissions, and their new podcast, the Jam Pod. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joy Shutters-Helbing and Mike Reynolds. Catch Mike and Joy (and me) on The...2025-03-2726 minCapTech TrendsAI-Propelled Innovation: CapTech's 2025 Technology TrendsHow can AI help overcome business challenges and enhance customer experiences? Join us as host Vinnie Schoenfelder, CapTech Principal, Strategic Innovation, Brian Bischoff, CapTech CTO, and Bree Basham, CapTech CX Lead, discuss CapTech’s annual tech trends and what 2025 has in store for organizations and customers. Tune in to hear: Why agentic AI in automation mattersHow AI-powered data accelerators work When hyper-personalized customer loyalty becomes crucialWhy modernization with AI is essential2025-03-0734 minCapTech TrendsConsumer AI Study 2024: Shifting Attitudes and Increased AdoptionListen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a discussion around what’s changed, what’s surprised them, and how organizations can positively adopt AI technologies for their customers. Over half of consumers are willing to pay a monthly fee for enhanced AI-powered benefits.The shift from simply "trying out" AI to demonstrating clear ROI from AI initiatives.Generative AI’s widespread adoption in both personal and professional settings.2024-11-1328 minCapTech TrendsSpeak Their Language: Why Multilingualism Matters for the Customer ExperienceIn this episode, Gaby Olivera, Customer Experience Senior Consultant, and Reid Baswell, Technical Director, join Vinnie to discuss multilingualism in conversation design, and how prioritizing this customer experience leads to enhanced brand loyalty.Tune in to hear more about: How 76% of online shoppers prefer to buy products with information in their native language.Why language is no longer limited to written word; brands should consider how emojis, GIFs, memes, audio, pronouns, and color translate across languages. Incorporating multilingualism early into your design considerations to save time and resources. How AI can accelerate the process — but a human...2024-10-0931 min
Henrico Citizen Audio ArticlesMilestones: Sept. 3, 2024Gov. Glenn Youngkin recently announced additional key administration and board appointments: Advisory Board on Service and Volunteerism – Clovia Lawrence of Henrico, multimedia personality and chief executive officer of Project Give Back to Community, and Joel Robert Morgan of Henrico, executive director of Virginia programs at Ampact; Board for the Blind and Vision Impaired – Kathryn E. Campbell of Henrico, case manager at Moms in Motion; Cemetery Board – Caroline Smyth of Henrico, manager of Stafford Memorial Park; Autism Advisory Board – Giovanni Knight of Henrico, data analytics consultant at CapTech, and Mia Louria of Henrico, parent and community volunteer;...Article LinkSupport the show2024-09-0301 minCapTech TrendsImproving Your Bottom Line: Using Data to Better Meet Your Customer’s NeedsIn this episode, CapTech Principal, Vinnie Schoenfelder is joined by Technical Director, Shannon Flowerday (Customer Experience), Manager, Carrie Ryan (Customer Experience), and Principal, Jon Bradway (Sports & Media) to discuss how integrating data into your customer experience strategies can grow brand loyalty and increase revenue for your organization.Tune in to hear more about:How a “Did You Forget?” online ordering feature resulted in an extra $10M per year for one manufacturing company.Consumers are willing to share their data if there is a clear benefit brought to them with said data.How personalized notifications achieved a 4x in...2024-07-0335 min
The Markel Style2024 Reunion | Markel Group Conversations | CapTech on AIIn this conversation, Andy Sofish, CEO of CapTech; Brian Bischoff, Principal at CapTech; Nicole Oliver, Managing Director at CapTech; and Kevin Vaughan, Director, Generative AI at CapTech discuss how CapTech is helping its clients navigate the AI revolution. Chapters: 0:11 Andy Sofish sets the stage/frames the discussion 0:46 How CapTech thinks about AI 3:05 Role of ChatGPT 7:25 Tangible examples of what CapTech is doing for its clients11:32 Importance of guardrails 13:10 Automation AI capabilities 14:35 Misconceptions out there around AI 17:50 Leveraging workforce to protect data 2024-06-2757 minCapTech TrendsExploring the Impact of AI on Daily Life: Takeaways from CapTech's Consumer StudyIn this episode, CapTech Principal, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI in their daily lives. Tune in to hear more about: How to strike the balance between the user experience and product usability vs. being innovative for innovation's sake. Compared to last year, consumers are more willing to share data because they're aware of the benefits AI provides for personalization, efficiency, and more. The key to integrating AI into the dail...2024-06-2436 minCapTech TrendsMNX Global Logistics, a UPS Company: Time-Critical Speed and Precision Through AIGiven an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency. Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Michelle Meyer, and Principal Vinnie Schoenfelder to discuss the swift adoption of AI over the past 15 months.Tune in to hear:“If you don’t have good data you’re done.”The importance of having a tight team of business and IT folks on your team.Creating an adaptable culture when navigating the inevitable uncertainty of AI.Moving from operational AI goals to...2024-05-0738 min
DevOps Diaries028 — Joy Shutters-Helbing: Parenting and Salesforce consulting aren't all that different!Joy Shutters-Helbing is a Senior Manager at CapTech Consulting. She is also a wonderful mom! In this episode Jack and Joy consider where life and work intersect and how the skills we develop in our personal lives are applied to our profession.If you like analogies then this is the episode for you. Hot Wheels, Lego, cars, rocket ships, and flying carrots all have their place here! Filled with laughter from the start, Jack and Joy discuss the bigger picture.Nothing is off limits. Joy speaks to her experience with the Salesforce platform and how...2024-04-0439 minCapTech TrendsA Conversation with rvatech/: Innovation at the Intersection of Data and AIIn this episode, we are joined by leaders from rvatech/: Nick Serfass, rvatech/ CEO Todd Dube, rvatech/ Data + AI Summit Co-Chair, Analytics and AI leader at CarMaxMeghan Holt, rvatech/ board member, CapTech Managing Director rvatech/ is a technology trade organization focused on igniting the growth of the technology sector and the technology community within the greater Richmond, Virginia region.Tune in as we discuss the upcoming rvatech/ Data and AI conference, practical technology applications and career opportunities. Register for the rvatech/ Data + AI Summit on March 28, 2024 here. 2024-03-1825 min
Leadership PortraitsNavigating Leadership Through Transformation and Continuous Improvement with Jason MorrisIn this edition of Leadership Portraits, we sat down with Jason Morris, a seasoned professional with a wealth of experience in Six Sigma, process improvement, and transformation leadership. Hosted by Jennifer Wright, the conversation delves into Jason's diverse career, his perspectives on leadership, and the challenges he's faced in leading teams through various transformations. Jason Morris, a Lean Six Sigma Black Belt and transformation leader, has forged his career through various industries, including sales, account management, finance auditing, and extensive work in transformation roles. Notably, his tenure at General Electric as a Lean Six Sigma Black Belt laid the foun...2024-03-0729 min
Executive Leaders RadioELR 02-17-24Phil Burkett Principal Meyer www.meyerdesigninc.comVeronica McKee VP, Chief marketing Officer The Haverford Trust Company www.haverfordquality.comChristian Sauter Managing Director CapTech www.captechconsulting.comSal Patti Division Leader-Commercial Banking - Philadelphia - Pennsylvania - New Jersey WSFS Bank www.wsfsbank.com2024-02-2044 minCapTech TrendsNavigating the AI Evolution: A Discussion with Dominion Energy, Virginia Commonwealth University, and CapTechIn this special edition episode of CapTech Trends, guest co-hosts and CapTech AI leaders Brian Bischoff and Jason Snook are joined by Ajit Mandgi, the Director of Analytics at Dominion Energy, and Paul Brooks, Professor and Chair in the Department of Information Systems at VCU School of Business. Tune in to learn how AI is impacting various industries and gain helpful insights to navigate the future as this technology continues to evolve. In this panel discussion we cover: How ChatGPT has impacted higher education and how educators have quickly adapted their teaching strategies.The transformational impact ge...2023-11-2138 minCapTech TrendsAre you ready for AI in 2024?AI is a once-in-a-lifetime technology advancement and it's here to stay - so what does that mean for your business and how do you get started? Listen in as Vinnie chats with CapTech AI leads, Fellow Jason Snook, and CX Director LesLea Carey and we discuss: Consumers are expecting AI, so how will you meet that need in 2024? AI is more than ChatGPT - the endless AI use cases include dynamic pricing, personalization, automation, anomaly detection, and more. Why you should move now and how to push past the analysis paralysis and unknowns. Excellent AI examples from Walmart and...2023-11-0330 minCapTech TrendsMerging the Physical and the Digital to Meet Customer ExpectationsTune in to our latest episode as Principals Vinnie Schoenfelder, Bree Basham, and Brian Bischoff discuss the three key trends we see in the evolving landscape of technology and consumer interaction. The use of Generative AI for authentic human-like interactionsCreating winning customer experiences through immersive and frictionless technologies The race to capture consumer loyalty by merging digital and physical elements of technology advancements Links:Read the full articleCapTech AI Consumer Study2023-08-2943 minCapTech TrendsAre Consumers Optimistic about AI?How do consumers really feel about AI? In this episode of CapTech Trends, CapTech CTO Vinnie Schoenfelder, discusses the findings of CapTech’s AI study, with CapTech Fellow Jason Snook and CapTech Manager Carrie Ryan. Tune in as we cover: Surprising findings that challenged our hypothesis How AI is deeply integrated into building brand loyalty The future of AI and the consumer Read the full study here. 2023-08-1729 minCapTech TrendsEmpowering Utility Undergrounding Initiatives through VISTARA discussion with Dominion Energy. In this episode of CapTech Trends, we speak with Les Carter, Strategic Advisor for Grid Resiliency at Dominion Energy. Les, affectionately referred to as "The Godfather of Undergrounding" discusses how the new VISTAR(SM) app developed by CapTech is helping change how they approach undergrounding efforts and the adoption of emerging technologies. Listen in as we discuss: How the decision to introduce AR positively disrupted Dominion Energy's outlook on emerging technologies.Key advantages and challenges to using VISTAR for undergrounding.Advice for leaders who are incorporating AR and emerging tech...2023-06-2830 minCapTech TrendsInnovating the Game with Armando Bacot and Roberto CastroIn this special edition episode of CapTech Trends, Vinnie Schoenfelder hosts a conversation about sports technology with two special guests: Armando Bacot, UNC-Chapel Hill basketball player, and Roberto Castro, a former PGA TOUR golfer and leader in CapTech's sports technology practice. Tune in as we discuss: NIL: The impact of NIL (name, image, likeness) and how it can create opportunities to learn from business leaders. Sports Technology: The intersection of sports, technology, and business, and how this data can enhance an athlete's performance and fan engagement. Armando: Armando's plans for the future as he enter...2023-05-3132 min
Build Your PathHow Mentoring Changes the World of Construction - Episode 3 with Matt KarleOn this special ACE Mentor of Baltimore episode, Emma speaks with Matt Karle of Gilbane Building Co. Learn more about his story, advice for young people entering the industry, and the importance of mentorship.
This Build Your Path podcast series explores how people get into their careers in the built environment. Interviews with industry members help highlight the paths these members took to get to their positions for those interested in joining the construction career pipeline. For more information on the Build Your Path series go to https://mccei.org/build-your-path/
Maryland Center for Construction Education and Innovation (MCCEI) is...2023-05-2523 minCapTech TrendsA Password-less Future with PasskeysIn this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses passkeys, the first step towards a frictionless password future, with Fellow, Mark Badger and Senior Consultant, Andrew Levy. Listen in as we discuss:The brand advantages to being a passkey early adaptor How passkeys can both improve user experience and add security The consumer expectations around the scalability of passkeys Resources referenced in this episode: CapTech Passkey Article: The Password-less Future Is Closer Than You ThinkRIP, Passwords. Here’s What’s Coming Next.FIDO Alliance2023-03-2846 min
The Women Who Code PodcastConversations #76: Calli Rogers, Director, Data Engineering, CapTech VenturesGuest: Calli Rogers, Director at CapTech
Episode: https://www.womenwhocode.com/blog/conversations-76-calli-rogers-director-data-engineering-captech-ventures
Video: 2023-03-2225 minCapTech TrendsMeeting Consumer Expectations in 2023Tune in to learn about our findings from our third annual Consumer Innovation survey. Bree Basham, Principal and CapTech’s Customer Experience (CX) lead, discusses the key takeaways for brands to consider as we move through 2023. Brand loyalty: The race for customer loyalty is tight. How do brands find customers where they are, and best engage them?Emerging technologies: How can brands meet customer expectations around AR, VR, and the Metaverse?Gen Z: All eyes are on Gen Z, and this consumer group is looking to purchase from companies prioritizing innovation.2023-02-0826 minCapTech TrendsKickstarting Advanced AnalyticsAre you getting value from the data that you have? Listen in as Vinnie chats with Andrew Novokhatny about moving from traditional to advanced analytics. Andrew is a data and analytics expert and healthcare analytics professor at UNC Chapel Hill. Tune in as we discuss: Pivoting into forecasting and making predictions using your data Don't forget the change management part of the equation How high-performing companies are using their dataHealthcare use cases in the fraud, waste, and abuse domain 2023-01-1828 minCapTech TrendsThe Value of User-Centered Change ManagementJoin us as Vinnie chats with Leighann Hughart, Senior Manager in management consulting and an organizational change management (OCM) expert. Tune in as we discuss: Debunking common myths about change managementWhy your OCM and customer experience teams are better together Supporting enterprise-wide product adoption with user-centered change management2023-01-0624 minCapTech TrendsThe Latest in Actionable DataIn this episode, CapTech Technical Director, Cameron Snapp joins Vinnie to dig deeper into data transformation, the importance of data-sharing, and what’s new in the landscape. Listen in as we dig into:Why understanding your data sources and communicating what happens to them, is important for the future. How third-party tools that sit in your data pipelines can make it easier to retrieve the data you need. The value of data democratization across an organization.Observing the shift of responsibility from building pipelines to now educating about them.2022-12-0227 min
The Shift - A DemandFarm Original on Digital Key Account ManagementThe Shift Podcast on Digital Key Account Management: Ethan Trifari, Director @CapTech Ventures, IncThe digital world is now more connected than ever to every action and transaction in our daily lives. In this new world, the priority for companies lies in creating and implementing a digital account strategy that can be utilized to grow.In the fourth episode of The Shift Podcast on Digital Key Account Management, Ethan Trifari, Director at CapTech Ventures, Inc and Karthik Nagendra, Chief Marketing Officer at DemandFarm discuss the importance of digital key account management in achieving the best customer relationship strategy.Ethan shared some of his key motivations for transitioning to digital...2022-11-2118 min
PMI Carolina SoundBytesS1E11 - Veterans Day Special with our Military Outreach TeamMilitary Outreach Team:David Pfleeger (Episode Host)Senior Account Manager, Sherpa https://www.linkedin.com/in/david-pfleeger-59554a44/Tabetha Gregory PMPProject Manager at Hyosung America https://www.linkedin.com/in/tabetha-gregory/ Rick Sabedra, PMP, CSSGB, ITIL v3, CCMPRetired and looking for my next vacation destinationhttps://www.linkedin.com/in/rick-sabedra-pmp-cssgb-itil-v3-ccmp-6601612/Emily Whitted, PMPManager at CapTech Ventures, Inchttps://www.linkedin.com...2022-11-2106 minCapTech TrendsChanging the Game with PinPoint Challenge™Last month, we announced our latest in sports innovation, PinPoint Challenge™ powered by our proprietary ShotLander® technology. In this episode, we dig deeper into the business strategy, development, and technology behind the PinPoint Challenge with systems integration director, Clinton Teegarden, and director in our sports practice and former PGA TOUR player, Roberto Castro. In this episode we cover: How the ShotLander technology democratizes golf tech outside of professional leaguesWhy the future of ShotLander will extend beyond golf and into other sports and industries How leveraging each of our practice areas in product development made for a b...2022-10-0535 min
TechxDesignDesigning for TransitMark Badger of CapTech joins the show to discuss how digital products are designed for transit. We chat websites, apps, overall UI/UX, and how transit authorities are evolving beyond just schedules and way finding.2022-09-1457 minCapTech TrendsThought Leaders Are Made Not BornIn this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses how to become a thought leader with CapTech Technical Director, Mark Broski. Mark is passionate about fostering academic growth (from his previous experience as a university educator) and in his current role in consulting. Listen to this inspiring episode as we discuss: The difference between a thought leader and a subject matter expert. How you can make the conscious choice to develop your skills and become a thought leader.Why becoming a successful thought leader requires bei...2022-08-1727 minCapTech TrendsImproving Human Efficiency with HyperautomationIn this episode of CapTech Trends, we dig deeper into hyperautomation, one of our four 2022 Tech Trends. Our host, Vinnie Schoenfelder, and CapTech fellow Bill Klos discuss how hyperautomation technology is preparing organizations for the next frontier of digital transformation. Listen in as we discuss: The differences between automation and hyperautomationThe factors that are causing companies to take hyperautomation more seriouslyHow to identify the feature flags within the development process The required top-down and bottom-up decision-making discussions2022-07-2928 min
VSGA‘s Golf in the Commonwealth PodcastGolf In The Commonwealth -- 2022 State Open previewThe 2022 State Open of Virginia presented by CapTech begins Friday, July 15 at Independence Golf Club in Midlothian. Listen to catch up with four of the event's competitors, including defending champion Evan Beck and last year's low professional, Mark Lawrence Jr.
2022-07-1420 minCapTech TrendsMicrochannels: Tiny Channels with Huge Customer Experience ImpactIn this episode of CapTech Trends, we dig deeper into one of our four 2022 Tech Trends about microchannels. Vinnie and CapTech Agile Director, Brian Hardwick, chat about how the user experience has evolved from multichannel to omnichannel, and now to microchannels, and how these small channels can have a big impact on the overall user experience. Listen in as we dig into both the technology and branding essentials, including: Microchannels mean more opportunities for data to inform your long-term strategy. Speed to market matters. When adding a new microchannel, focus on getting an MVP to market and let th...2022-06-1331 minCapTech TrendsCloud Adoption: 90% People, 10% TechnologyIn this episode of CapTech Trends, we dig deeper into the first of our four 2022 Tech Trends about the cloud and productivity. Cloud SME Mike Diiorio and Vinnie discuss the ways in which a move to the cloud is a culture change and requires organizational buy-in, communication with your teams, and a long-term cloud strategy. Listen in as we cover the following hot-button topics in cloud adoption today:Why your priority should be creating a long-term cloud strategy and gaining buy-in across the entire organization.Addressing the skills gap in migration efforts - making sure your people understand...2022-06-0129 minCapTech TrendsKeep Your Data Lake from Becoming a Data SwampIn this episode, we bring Calli Rogers, director in our data and analytics practice, back by popular demand. Listen in as we dig deeper into metadata-driven ingestion and discuss topics such as:Why Python is the preferred language in the analytics space.The importance of having a full-time role in data governance.Trivia: Why is our data butler named Alfred?2022-05-1720 min
Burak Bayram ile Kariyer Sohbetleriİletişim Becerinizi Yüksek Tutun ve İngilizce'de Kendinizi Geliştirin! - Onur Tırpan (CapTech)Kariyer Sohbetlerimizde bu hafta CapTech'te ".Net Software" olarak çalışan Onur Tırpan ile birlikteyiz.00:12 1- Bize kendinden bahsedebilir misin? 00:55 2- Hangi université hangi bölümden mezun oldun? 01:41 3- Şu anda Amerika'da hangi şirkette çalışıyorsun? 02:28 4- CapTech'de işe başlama hikayeni anlatır mısın? 07:36 5- İleride çalışmak istediğin bir şirket var mı? Mesela Microsoft'tan teklif gelse gider misin? 09:50 6- Şu anda nerede yaşıyorsun? 10:09 7- İngilizce ile iş bulabilme arasındaki ilişkiyi açıklayabilir misin? 12:54 8- Green kart çalışma vizeni karşılıyor mu? Green kartın olmadan Amerika...2022-05-0224 minCapTech TrendsHow Trusted Data Pays You BackIn this episode of CapTech Trends, we dig deeper into our 2022 Tech Trends with data expert Michael Fitchko. This episode is rich with case studies and advice on how to grow your data productization efforts, whether you're just starting or have a mature architecture. Listen to learn more about: Why the relationship between your data and your company's vision is important to success. Getting started with trusted data, not perfect data.Shift from looking forward, not backward, with mature data.Two case studies: one on how data cleansing led to an improved user experience, and anot...2022-04-1826 min
Business - Thriving in Today's EraS2EP1: Business - Thriving in Today's Era - With Steve Holdych, Advisor and Previous Co-CEO of CapTechKicking off season 2, we meet and talk with Steve Holdych about his journey from entering the world of banking to the world of consulting and becoming the co-CEO of CapTech. We talk about what makes an entrepreneur, the greatest challenges of being an entrepreneur and what are the traits of a great leader. Along with that, we talk about future technologies and what technologies you should be learning as it is growing in value. We also talk about CapTech as well as effective ways that startups can gain exposure and grow a customer base. All and more on this...2022-03-301h 13CapTech TrendsPreparing Brands for the MetaverseIn this episode, Vinnie talks with Clinton Teegarden, a Director in CapTech’s System Integration practice, about what companies can do today to successfully prepare for the metaverse. Listen to learn more about: Why it's important to understand crypto now.How to start thinking about unique customer experiences without the constraints of a physical store. How the metaverse is creating completely new opportunities, particularly in banking and financial institutions. 2022-03-1730 min
Course Record Show#14: PGA Show Panel (featuring CapTech, aboutGOLF and Concert Golf)Much like Lebron in 2010, CRS decided to take it’s talents to South Beach…well, not quite. But we did land in Orlando for the PGA Show! We had an interesting panel of 3 guests, and covered a lot of ground. Specifically, you'll hear from: (1) Jon Bradway of Captech, a technology consulting firm that recently signed a marquee partnership with the PGA of America, (2) Ken Reynolds of aboutGOLF Simulators and (3) Matthew Hobbins of Concert Golf Partners, an owner-operator of over 25 upscale clubs nationwide.
We know you'll enjoy their perspectives on what's hot in the game right now and how their companies are...2022-02-0953 minCapTech TrendsBuilding Data Revenue StreamsIn this special edition of CapTech Trends, Vinnie chats live with one of CapTech’s data leaders, Arjun Baradwaj, about how companies can expertly leverage their data as a revenue stream through data productization.2022-01-1106 minCapTech TrendsConsumer-Driven Innovation in 2021Has consumer behavior returned to “pre-covid-19” norms? In this episode of CapTech Trends, Vinnie Schoenfelder chats with CX Principal Bree Basham about our 2021 consumer study which looks at consumers’ perceptions, behavior and technology usage. This annual study, started in 2020 during the pandemic, shows how customer expectations have shifted and how brands must emphasize innovation and inclusion to keep up with their customers. Listen to learn more about: How accessibility has become influential on purchasing decisions. Why brands must shift from omnichannel to microchannel interactions post-pandemic. How digital savviness has increased since the pandemic with customers expecting convenience and ease of e...2021-11-1718 minCapTech TrendsMachine Learning 201: Data Scientists Aren’t Data EngineersIn this episode of CapTech Trends, Vinnie chats about the future of machine learning with data engineering director Calli Rogers. Listen to learn more about: · Why bias is inherent in data science and machine learning· What the future looks like for machine learning· Why it’s important to know your specific industry – in addition to the math and statistics – to be successful2021-08-2528 minCapTech TrendsTaking Ownership Over Your Consumer Data with mePrismYour data is the most powerful data set that exists on the planet today. Should you have control over and own your own data? In this episode, Vinnie Schoenfelder welcomes mePrism CEO Tom Daly and CapTech co-CEO Steve Holdych to discuss data privacy and its value to both the consumer and companies. Topics covered include: Understanding how your data is being used and how the magic of technology can be distracting. Why compliance and full transparency with consumer data is critical to brand affinity. How the mass scale of sharing data influences purchasing behaviors. For more information on m...2021-07-2137 minCapTech TrendsBringing Cultural Sites to Life with ARtGlassFeaturing ARtGlass CEO Greg Werkheiser, this CapTech Trends episode discusses how ARtglass, a Richmond, VA based company, is bringing cultural sites like Pompeii, George Washington's Mount Vernon, and Madame Tussaud's to life through an immersive Augmented Reality wearable. Introducing this technology into museums and historical sites not only leaves people entertained, but also provides an emotional and intellectual experience. Learn more about ARtglass: https://artglassgroup.com/2021-07-2137 minCapTech TrendsSparking Innovation Challenges That Can Impact Employee Morale and Your Bottom LineIn this episode, our CTO Vinnie Schoenfelder speaks with Jack Cox, Ryan Tarrant, and Brian Bischoff about how innovation challenges are great for employee morale and skills development. And if the focus is on true intellectual curiosity, the potential can extend beyond internal benefits. We’ve seen the solutions from our innovation challenges translate into new solutions that help our clients solve business challenges – and impact our bottom line. Learn more about fostering a culture of innovation through innovation challenges, including: How to emphasize innovation and intellectual curiosity.The importance of recognizing the people that participate. The val...2021-05-2640 minCapTech TrendsInvesting in Innovation: You Always Look Smart When You PrepareIn this episode of CapTech Trends, CapTech CTO Vinnie Schodenfelder chats with CX Principal Bree Basham, and Senior Manager Kevin Vaughan about how to invest time and resources in innovation post-COVID-19. What you'll hear Businesses are identifying and quickly addressing new opportunities that are being created due to COVID-19. Customer expectations are changing and they are redefining what brand loyalty means to them. Recommendations on how to look ahead and adapt quickly with innovation in mind.Suggestions for embracing the "fail fast" approach authentically. 2021-05-0530 min
Up and to the RightUp and to the Right #15: Everything you need to know about SalesforceStan Coville, Director, Salesforce Practice Co-Lead at CapTech Consulting, and Hayes Davis, Co-Founder of Gradient Works, discuss all things Salesforce. This conversation explores several Salesforce topics, including Salesforce strategy, teams, all kinds of technical details of a CRM system, and more.
Get more content like this, delivered to your inbox every other week: https://www.gradient.works/up-and-to-the-right2021-03-3050 minCapTech Trends2021 Technology Trends: The Year of AccelerationIn 2020, smart companies understood, almost immediately, that customers were adopting new technologies, prioritizing safety, and expecting value—and that they were willing to change their shopping behaviors to meet these shifting needs. As customer demands have increased, organizations need to understand gaps that jeopardize brand loyalty among competitors. In turn, they will have better insight around how to capture more market share during times of disruption. The stage is set for 2021 to be the year of acceleration. Trends of the last few years are still relevant, but companies that have embarked on upgrading their technology strategy must now master it...2021-02-2435 minCapTech TrendsMachine Learning for BeginnersIf your organization is new to Machine Learning (ML), there are some best practices and common pitfalls you must be aware of. Often, organizations become interested in the promise of ML, or they want to play catch-up with their competitors, and they decide that it’s time to adopt ML too. But it’s not something that happens just because you want it. Often, leaders don’t know what problems ML can solve for or how to make the right business case to reach great results. To be successful, you must first build a strong core team comprised of the ri...2021-01-0534 minCapTech TrendsHow Retailers Can Drive Sales With ARWe’ve long been following Augmented Realtiy (AR) and Virtual Reality (VR) and predicted that AR would outpace VR. So far that seems to be coming true. What’s interesting is that AR came about in the 1960s but went nowhere quickly because it wasn’t viable – until mobile came along and now it’s caught like wildfire. Why? Unlike VR, which is still pretty niche and expensive for hobbyists and architects, the cost of entry is next to $0. The ease of access and use makes it available to just about everyone with a mobile phone. With AR available at the fin...2020-12-0932 minCapTech TrendsMaximizing Outcomes with HothousesA Hothouse is an Agile innovation method that combines principals of Lean & Design Thinking to solve complicated or gnarly business problems - sometime in day, sometimes in a couple of days. Hothouses involve truly understanding the problem, and then getting the right people into a room for a highly collaborative, cross functional, and flexible working session that yields impactful, actionable outcomes. Listen to this podcast to learn more about what Hothouses are and what you can expect to achieve out of them, why they’re an important and effective approach for solving tough challenges, and how you can ensure yo...2020-10-1828 minCapTech TrendsBlack Girls Code Advances Lives and OrganizationsCreating more diversity in the world of Technology will only result in a stronger, more impactful future for computer science. Black Girls Code fills a critical gap by motivating and teaching black girls to embrace the techie within and find joy with a future career in STEM. Crystal Harris joins this podcast along with Mylon Blueford to talk about the amazing things Black Girls Code has done for girls everywhere and everything they'll continue to do to transform what's possible in so many lives.2020-09-1035 min