Shows
Captive Conversations, The Hospitality PodcastLIVE Episode 50 - Hospitality Unfiltered: Where Ops, Marketing & Loyalty Collideš§ Episode 50 ā Hospitality Unfiltered: Where Ops, Marketing & Loyalty CollideIn this special live episode of Captive Conversations, we bring together leading voices from hospitality operations, marketing, CRM, and tech to unpack one big question:Why does it still feel like ops and marketing are speaking different languagesāand how do we fix it?From loyalty programs to data overload, AI tools to team alignment, this episode dives into the real-world tension (and opportunity) at the intersection of guest experience, operational pressure, and marketing ambition.What you'll learn:Why loyalty only works when st...2025-05-0953 min
Captive Conversations, The Hospitality PodcastPaul Molinari -Hospitality Doesnāt Need More ToolsāIt Needs Better MessagingIn this episode of Captive Conversations, we chat with Paul Molinari, the founder of Popcorn GTM and former head of marketing at Crunchtime.Paul shares his journey from working hospitality jobs at a yacht club, to selling stereos at The Wiz, to leading B2B marketing teams for iconic brands like Crunchtime and Digitas (running CRM for General Motors!). He dives deep into what makes sales and marketing alignment critical, how to build a "marketecture" that drives real results, and how brand consistency scales your business.šÆ Highlights:The power of curiosity and...2025-05-021h 08
Captive Conversations, The Hospitality PodcastDhilon Solanki - How to Build a Hospitality Brand That People Actually Believe InThis week on Captive Conversations, I sat down with a creative force in hospitality: Dhilon Solanki ā founder of Story Locker, co-founder of Pecking Order, and previously behind one of the most useful tools in the industry ā Sprout.Dhilon's journey is a masterclass in brand building with heart. Heās grown tech tools for hospitality, helped operators train better, and now helps people preserve their life stories through beautifully crafted, private podcast-style interviews.š„ Highlights include:š² Building and exiting Sprout ā a digital marketing tool used by 100s of restaurantsš The lessons from laun...2025-04-2552 min
Captive Conversations, The Hospitality PodcastKieron Bailey - The Art of Hospitality: Crafting Culture and ConnectionIn this episode, Adam sits down with hospitality legend Kieron Bailey ā co-founder of People on Purpose and a 30-year industry pro with a story (and scar) for every table heās served.From dodging flying ashtrays in his first pub to leading training for major brands like Wagamama and Hard Rock CafĆ©, Kieron shares his no-BS wisdom on what really makes hospitality tick:āØ Why empathy and accountability must go hand-in-handāØ The leadership lesson that starts with trust (not KPIs)āØ How to turn a failing venue into a community spaceāØ Why empowering the host ā not th...2025-04-181h 28
Captive Conversations, The Hospitality PodcastTravis Fish - Adapting to Change: Tech Innovations and Leadershipšļø EP46: From Nandoās to Tech to Ball Pits ā The Wild Ops Journey of Travis FishIn this episode, Adam sits down with Travis Fish, Operations Director at Comptoir Group, co-founder of BabaBoom and his new baby š„ Ops Club.Travis shares a candid look at his journey from traditional hospitality ops at Nandoās to launching his own brand, diving into tech startups, and bringing competitive socialising to life with Ballie Ballerson.We explore how failing his degree opened the door to his hospitality career, what i...2025-04-111h 14
Captive Conversations, The Hospitality PodcastFrederick Szydlowski - Beyond Points: Creating Meaningful Loyalty Experiences in Hospitalityšļø Episode 45 ā Frederick Szydlowski, Co-Founder of EmbargoIn this episode of Captive Conversations, Adam sits down with Fred from Embargo to explore the gritty, real, and often hilarious journey from working at Joe & the Juice to building a loyalty platform used by 200K+ hospitality businesses.šÆ What youāll hear:Fredās early career story: from basketball to slinging juices at 19How he landed his first marketing role by sending a bold email (and a 20-page deck!)The Embargo origin story ā and why āsimpleā loyalty still winsReal advice for hospitality bran...2025-04-041h 20
Captive Conversations, The Hospitality PodcastSusan Zwinkels - Beyond the Likes: Measuring Social Media Success in HospitalityIn this episode of Captive Conversations, Adam sits down with Susan Zwinkels, CMO of Kitch Social, to unpack whatās really working in hospitality marketing right now.From the explosive power of TikTok to the untapped potential of employee-generated content, Susan brings a no-nonsense, refreshingly real view of how hospitality brands can stand out onlineāwithout blowing their budgets.āØ Key HighlightsWhy TikTok is dominating attention (and why ad budgets need to catch up)How authenticity beats polish on social platformsWhat hospitality can learn from retail when it comes to contentSmart repurposing strategies from brands...2025-03-271h 16
Captive Conversations, The Hospitality PodcastRuth Carpenter - Marketing Magic: Creating Consistent Customer Experiencesšļø In this episode I sit down with Ruth Carpenter, the creative force behind the marketing of one of the UKās most iconic and playful pizza brands ā Pizza Pilgrims. From navigating career leaps to scaling a national brand, Ruth opens up about the realities of marketing in hospitality, how to stay authentic as you grow, and why being serious about not taking yourself too seriously is a powerful strategy.š Expect real talk about:š Her journey from the creative agency world into the heart of hospitalityš Lessons learned from both indie venues and national rollo...2025-03-211h 14
Captive Conversations, The Hospitality PodcastMichelle Moreno - Leadership Lessons from the Hospitality WorldIn this episode, Iām joined by Michelle Morenoāfounder of QAB Leadership and an unstoppable force in the hospitality worldāfor a raw, funny, and wisdom-packed conversation about everything from global openings to personal reinvention.We go deep into the journey: from starting out as a waitress at Asia de Cuba (serving Leonardo DiCaprio, no less) to launching 50+ restaurants and bars across London, Dubai, Mykonos, and beyond.Ā Michelleās story is one of fearless moves, fast learning, and the power of being unapologetically real in an industry that can often feel anything but.2025-03-131h 19
Captive Conversations, The Hospitality PodcastBen Heppell - From Digital Innovation to Genuine Guest ConnectionsIn this episode, Iām joined by Ben Heppell, Global Head of Digital at Aqua Restaurant Group, for a proper deep dive into the real world of hospitality, digital, and brand building.From sharing advice he'd give his 16-year-old self (spoiler: it's all about valuing experience over things) to calling out overhyped nights like that Wembley boxing match, Ben brings the honestyāand a fresh take on what really matters in this industry.š” What we cover:How global teams keep the wheels turning across London, New York, Hong Kong, and beyond.Why bui...2025-03-071h 09
Captive Conversations, The Hospitality PodcastMichael Radley - Bridging Hospitality and Influence The Future of Content Creationš From Pot Wash to Hospitality Tech Founder ā The Journey of Michael Radley, Joli šš„ Episode 40 of Captive Conversations! š„Weāve hit a milestoneāour 40th episode, with a fresh new design and some incredible guests lined up for the next few weeks! šTo celebrate, I sat down with Michael Radley, co-founder of Joli, to talk about his journey from pot washing in a local pub to revolutionising influencer marketing in hospitality. šØš±šļø What youāll hear in this episode:ā
Michaelās early days in hospitality & what he learned from the industry š½ļøā
How Joli is streamlining influencer marketing for...2025-02-281h 08
Captive Conversations, The Hospitality PodcastElliot Hill - Keeping the Human Touch in a Tech-Driven Worldš Captive Conversations: Elliot HillElliot Hill from 1 Lombard Street joins me to explore the balance between hospitality and technology. With years at the helm of one of Londonās most iconic restaurants, he shares how to innovate without losing the human touchābecause great service is still about connection.We dive into fast-paced city dining, immersive experiences, and Elliotās journey from village pub to leading a top-tier restaurant. Plus, we tackle tech integration in hospitalityāQR codes, digital ordering, and the challenge of streamlining systems without complicating service.At its core, hospitality is about me...2025-02-211h 21
Captive Conversations, The Hospitality PodcastSheri Williamson - The Art of Hospitality Marketing: Bill's Brand Revival and Digital Evolutionš Captive Conversations: Sheri from Bill's In this episode, I sit down with Sheri, Marketing Director at Bill's, to chat about her inspiring leap from retail to hospitality. Sheri shares what she learned from her time at M&Sāfrom the precision of retail logistics to the fast-paced, creative hustle of hospitality marketing. š” š The Bill's Rebrand Journey Sheri breaks down how theyāve injected more colour and playfulness into the brand while staying true to their seasonal, fresh roots. šš She shares how theyāre reaching new audiences and expanding Billās appeal through their bold new...2025-02-1443 min
Captive Conversations, The Hospitality PodcastChris Fletcher - Clip 5 - Navigating Tech Events and Growth: Insights at Tech on ToastChris Fletcher from Tech on Toast unveils the exhilarating rollercoaster of emotions that come with hosting major hospitality events, comparing the tension to launching a new restaurant. Despite the nerves, the event was a triumph, thanks to the unwavering support from a network of partners and operators. Chris discusses the exciting road ahead for his company, highlighting the growth of his team with new roles in recruitment and direct sales to better serve their tech clientele. As we chat, Chris hints at intriguing expansion opportunitiesāpotential new markets beckon on the horizon.We dive into the art of...2025-02-0723 min
Captive Conversations, The Hospitality PodcastSam Brown & Nick Holroyd-Doveton - Beyond Bias: Revolutionising Hospitality Recruitment with CandidIn this episode, weāre diving into the future of hospitality hiring with Sam Brown & Nick Holroyd-Doveton from Candid Hospitalityāthe game-changing platform shaking up recruitment.
Forget the old-school hiring processāCandid is breaking barriers with blind hiring, anonymous candidate profiles, and AI-driven matchmaking. Their ethos? Itās all about the Three CāsāCulture, Competencies, and Compensationāensuring businesses find the right people, and candidates land roles that truly fit.
We chat about:
āļø How Candid Hospitality started and the "Eureka" moment behind itāļø The flaws in traditional recruitment (spoiler: bias and high costs)āļø Why anonymity...2025-01-311h 36
Captive Conversations, The Hospitality PodcastMatt Ford & Jonny Fox - Behind the Krowd: Pioneering Digital Transformation in HospitalityThis episode explores how Krowd, a hospitality technology company, is reshaping digital engagement in the industry.
Matt Ford and Jonny Fox share their journey into hospitality, from their early hands-on experiences in restaurants and bars to leading digital transformation in the industry. Their careers have taken them from the front lines of service to pioneering tech-driven solutions, proving that a passion for hospitality, combined with innovation, can reshape the way businesses engage with customers."
A major focus is on Krowdās role in modernising hospitality through technology. The conversation hi...2025-01-241h 08Captive Conversations, The Hospitality PodcastBoost Hospitality Success: CRM, Upselling & Industry Insights with James Mobbs & Kieron Baileyšļø Welcome to Clips ā Your Weekly Hospitality & Tech Insights! šļøIn this episode, we kick things off with an insightful chat with James Mobbs (Mr. CRM & Data) on how to set your restaurant or hospitality business up for success in Q1. From revenue-boosting strategies to must-have tools, James shares expert advice to keep you ahead of the game.Next up, we sit down with the legendary Kieron Bailey, a content powerhouse with more podcast hours than we can count! We dive into the art of upsellingāhow to do it right and why someth...2025-01-1746 min
Captive Conversations, The Hospitality PodcastRich Wright - From Ski Slopes to Tapas Bars: A Journey in HospitalityJoin us for a chat with Rich from Tenzo, where unexpected adventures meet the rhythm of hospitality. Rich shares his spontaneous trip to a Hilltop Hoods concert in London and the timeless wisdom from his music teacher to "slow down," offering fresh perspectives on personal and professional challenges.
From the vibrant music scene in MĆ©ribel to Londonās bustling hospitality life, Richās journey blends rhythm and resilience. We explore creating home-like guest experiences, the role of passionate staff, and the importance of adapting tech solutions, all while navigating post-COVID challenges.
Richās career transfo...2025-01-091h 21
Captive Conversations, The Hospitality PodcastJon Horsfield - From Terminals to Tablets: Hospitality's Tech TransformationUnleash the Future of Hospitality Featuring Jon Horsfield from Centegra
We kick things off by diving into the core of our conversation focused on the hospitality industry. Jonn recounts a memorable experience at the Ivy in Manchester, setting the tone for our exploration of exceptional service and cutting-edge hospitality technology, with a special nod to Sam Brown and his company, Candid, for their innovative solutions.
We promise an enlightening exploration of the evolution in hospitality tech, from the early days of T1000 terminals to the iPads that have become synonymous with modern dining experiences. John...2024-12-201h 14
Captive Conversations, The Hospitality PodcastRobbie Francis - Revolutionising Customer Experience: Tech, Dining, and Career Insights in HospitalityPodcast Episode - Robbie Francis
Podcast Episode: Revolutionising Customer Experience with Robbie Francis
Join us for an enlightening conversation with Robbie, the visionary founder of ePosability, as we explore the dynamic shifts in customer interactions within the digital landscape. Robbie shares his unique insights on how restaurateurs can harness technology, moving beyond the outdated one-size-fits-all service models. Through his experiences, we uncover the transformative impact of innovative solutions like Bao, which enable customers to personalise their dining experiences. This episode sheds light on the evolving expectations in the post-COVID world, emphasising the importance of adaptability and customer-centric approaches in...2024-12-131h 42
Captive Conversations, The Hospitality PodcastCarey Benn - Data-Driven Dining: Unlocking the Secrets of Customer EngagementCarey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement
Join us as we welcome Carey, the founder of Guestwise, who shares a treasure trove of insights at the crossroads of hospitality and technology. Carey dives into the strategic role of technology in reducing restaurant failure rates, making this episode a flavourful blend of tradition and innovation.
We explore Careyās time at Flypay, where pioneering work in pay-at-table technology set new standards in digital payment solutions for hospitality. Careyās story is a testament to the power of innovative thinking and adaptability in tran...2024-12-061h 07
Captive Conversations, The Hospitality PodcastBen O'Brien - Sourced, Sessions and The Future of HospitalityBen O'Brien, the innovative mind behind We Are Food, joins us to uncover the dynamic relationship between hospitality, sustainability, and the future impact of AI on businesses.
Journey with us through Benās fascinating career from the bustling cafĆ© scenes to an unexpected foray into the music industry. His living experience near Londonās Borough Market ignited a passion for connecting small producers with music festivals, reshaping the festival food scene into a thriving enterprise. The episode unfolds the story of launching a food hall amidst pandemic challenges, spotlighting pioneering technological solutions like QR code ordering systems that...2024-11-291h 24
Hospitality Huddles038. Can Retail Help Us Capture Lost Revenue with Adam FormanJoin Scot Turner for this week's Hospitality Huddles episode as he speaks with Adam Forman, Founder of Support Wizard, Captive Wi-Fi and soon to be released, Table Ready.Ā This is a great episode that talks all about why first-party data is so important and why restauranteurs should look to retail to enhance their guest experience both physical and digital.
To learn more about Adam follow him on LinkedInĀ
https://www.linkedin.com/in/adamforman/Ā
To Listen to Adamās Podcast Captive Conversations
...2024-11-261h 25
Captive Conversations, The Hospitality PodcastDarren Jackson - From Data to Dining: How Yumpingo Transforms Customer FeedbackReady to uncover the secrets of the hospitality tech world? Join us as we chat with Darren from Yumpingo, fresh from the Australia Tech Show, as he shares insights into how technology is reshaping guest experiences in the hospitality industry. Darren reveals his journey from enterprise sales to his pivotal role as Commercial Director at Yumpingo.
Our conversation takes a deep dive into the evolution of hospitality tech solutions, spotlighting Yumpingo's role in transforming customer feedback integration. Darren walks us through how initial quick surveys have evolved into sophisticated data capture systems that span restaurants, cafes, and...2024-11-2255 min
Captive Conversations, The Hospitality PodcastJo Lynch - Hospitality Unveiled Bridging the Gap Between Operations and InsightsJo Lynch from KAM captivates us with her wealth of knowledge in the hospitality sector, shedding light on the pivotal role of loyalty and frequency in driving customer engagement.
With her background as both an operator and marketeer, Joe offers a unique perspective, comparing emerging hospitality technologies to renowned loyalty programs like Tesco Clubcard and Nectar. Her stories, including a recent visit to Portugal and frequent trips to venues like Lucky Voice, illustrate the dynamic nature of the industry and the ways technology is enhancing customer experiences.
We also explore the tech evolution reshaping hospitality, showcasing platforms...2024-11-151h 03
Captive Conversations, The Hospitality PodcastDan Brookman - From data to delight : Enhance customer experience with technologyMeet Dan Brookman from Airship, who shares his insights into the transformative power of community-driven projects and innovative technology in hospitality. We'll take you on a remarkable journey from a derelict swimming pool to a vibrant Sheffield venue that became a cornerstone for music, community, and creativity. Discover how turning chaos into opportunity is not just a mantra but a thriving practice, showcased by the likes of GS Systems, who transformed pandemic-induced chaos into growth by offering Toggle for free and creating a track and trace system at breakneck speed.
Explore the future of hospitality through the lens of...2024-11-081h 16
Captive Conversations, The Hospitality PodcastGemma Barter - Burgers, Bytes, and Brand Loyalty: Unpacking Digital MarketingGemma from Honest Burgers joins us for a captivating conversation on the intersection of food and digital marketing.
We explore the power of email marketing as a dynamic platform for storytelling, fostering customer loyalty, and the anticipated launch of Honest Burgers' new loyalty program. Gemma shares her insights on the unique challenges of gathering customer data in a predominantly walk-in setting and how innovative digital tools can transform customer experiences.
Our journey also takes a detour through Gemma's vibrant career path, from Harvey Nichols to a passion for food photography and digital marketing. We reminisce...2024-11-0148 min
Captive Conversations, The Hospitality PodcastShawn P Walchef - Unleashing the Power of Storytelling: Transforming Digital HospitalityIt's episode 25 š
I was a little nervous for this one, having the amazing Shawn P Walchef on the podcast, the man, the GOAT, the legend. Shawn was one of the main drivers for myself and many others making content, story telling aswell and giving great advice on how to "be the show, not the commercial". I've been attending the Digital Hospitality community group for about a year, starting on Clubhouse and now on Linkedin Live (6pm UK Weds and Fri), this community is managed by Shawn and his team so please do come a long. I've also lis...2024-10-2557 min
Captive Conversations, The Hospitality PodcastDan Hawkie - Rethinking Hospitality: Tipping Trends and Tech InnovationsDan Hawkey, Chief Commercial Officer at Tip Jar, joins us for a personal and engaging chat about the untapped potential in the hospitality industry. From his start at Hilton Hotels as a conference host to his journey through Jarvis and Village Hotels, Dan shares how hospitality has been a passion for him for over 20 years. He discusses the industryās different perceptions across countries like Australia and the U.S., where it's often seen as a lifelong career path, thanks to strong tipping cultures.
Dan also dives into how Tip Jarās tech, like their Super TRONC prod...2024-10-2257 minCaptive Conversations, The Hospitality PodcastClip 4 - Hospitality Tech Live 2024- Day 2What a week it's been! Well done to everyone who exhibited at the Hospitality Tech Expo and stayed on their feet chatting with suppliers, partners, and customers.
For me, day 2 Highlights includedĀ Dan Brookman's talk about AI in Hospitality Marketing andĀ Jon Horsfield'sĀ talk about the Single Pane of Glass.
I also managed to get some fantastic chats with:
š Amy Monaghan at TiPJARĀ®
š Christian Mouysset at Tenzo
š ā ā Margaux Langlade-Demoyen at Lightspeed
š Sophie Davis at GratefulĀ®
šEric Tiv at Crunchtime
š½ļø https://youtu.be/Ug2024-10-1819 minCaptive Conversations, The Hospitality PodcastClip 3 - Hospitality Tech Live 2024 - Day 1What an amazing day 1 at Hospitality Tech Expo. Highlights for me, Tommy Giraux's amazing tech talk, followed by another fantastic talk from William Connors.
I managed to get some fantastic chats with:
š Eli Nadel and David Hume from MarketMan.
š Amy at Airship learning about their new AI bits (don't miss Dan Brookman's talk tomorrow on stage).
šPaisley S. at at Pepper learning all about their loyalty platform
š A welcome return to the tech show Centegra and the wonderful Jon Horsfield who showed us some amazing AI quick servic...2024-10-1521 min
Captive Conversations, The Hospitality PodcastMo Reshard - Revolutionising Hospitality Operations with PreShiftThis week, join Mo Reshard, the visionary founder of Preshift, as he shares his journey from starting at Slug and Lettuce to becoming a pivotal figure in hospitality tech.
Our conversation also ventures into the secrets of fine dining and stories from Michelin-starred kitchens, including challenges restaurants face with Michelin inspectors. Mo discusses the impact of AI on content creation on platforms like LinkedIn, emphasizing the balance of authenticity and visibility. This episode also highlights the importance of empathy and personal growth in the hospitality sector.
Tune in for insights on navigating tech shifts in...2024-10-111h 18
Captive Conversations, The Hospitality PodcastMason Potter -Tipping the Balance: Gratefulās Impact on Hospitality WorkersJoin us for an enlightening episode as we tackle the unexpected challenges and lessons learned while building a platform. We share their frustration of being promised a one-month project completion only to face an eight-month delay before launch. This leads us into a discussion on the importance of realistic planning and expectations in project development. Next, we take a closer look at the journey of creating a new business aimed at improving the service industry. Motivated by personal experiences with poor service, we discuss how the idea evolved to incentivise better service through transparent...2024-10-041h 04
Captive Conversations, The Hospitality PodcastThe Evolution of Hospitality Tech with Josh Smith, UK MD of me&uUnlock the secrets to mastering hospitality tech and hear firsthand from Josh of me&u, formerly Mr Yum, as he takes us on his passionate journey in the industry. From the exhilarating moment of landing his first customer to seeing his innovative technology thrive in a local wine bar, Josh's story is one of relentless drive and tangible success. Listen in as we also recount a memorable team outing to Clays, blending Josh's personal anecdotes with valuable industry insights.Our conversation then leads you through the serendipitous beginnings of a thriving IT...2024-09-271h 06
Captive Conversations, The Hospitality PodcastClip 2 : Tech Tastings, Emerging Trends in Hospitality, Live event at Aqua Nueva September 19th 2024We were beyond excited to participate in the Tech Tastings event: Emerging Trends in Hospitality
Which was a networking event presented by TISSL EPOS, hosted by Tech on Toast, and featured special guests from Krowd, Piggy, Sevenrooms, and GiftPro.
If youāre in the London hospitality scene ā whether youāre a restaurateur, pub and bar operator, or any other awesome sector in between ā this event was made for you!
So what was on the menu at Tech Tastings?
š Incredible Location: Aqua Nueva, Oxford Circus
ā Food and Drink on TISSL: Guests enjoyed scrumptious canapĆ©s, a welcome drin...2024-09-241h 54
Captive Conversations, The Hospitality PodcastEli Nadel - From Burritos to Breakthroughs in Hospitality TechnologyThe future of hospitality is here, and itās powered by technology. Join us as we celebrate our 21st episode with the inimitable Eli Nadell from Twice Baked, who brings over a decade of experience to our conversation. We'll explore how restaurant operations are being transformed by cutting-edge systems like Trail and Flint, which streamline team management and optimize delivery promotions. Eli's journey from the high-energy days of launching London restaurants to her current role provides a unique lens on the evolving landscape of customer expectations and technological innovations.
We've shared burritos, challenges, and triumphs, and in this episode, yo...2024-09-201h 25
Captive Conversations, The Hospitality PodcastClip 1 - Casual Dining Show Day 2024 : Chatting with TIPJAR, Dojo and Workforce.com šš Wrapped up an incredible day at the Casual Dining event! Met amazing tech innovators like Hannah from TiPJARĀ®, discussing the imminent Fair Tips Act and how crucial it is for transparency in tipping. š½ļøš”
Caught up with Hans from Dojo, chatting about their all-in-one payment solutions and how they're revolutionising transactions in hospitality. š And yes, couldn't leave without mentioning the exciting "Exclusive" news from Mitch Cook and the team at Workforce.com, set to launch their #payroll services next month!
So many insights and, of course, snagged some cool freebies! š Couldn't stick aro...2024-09-1907 min
Captive Conversations, The Hospitality PodcastRuben Nogales - Revolutionising Hospitality loyalty one data point at a TimeJoin us on a captivating journey we chat with Ruben from Como about his journey from Spain to the UK as we explore the unexpected paths that led to a rewarding career in hospitality tech. Our discussion starts with the personal story of moving to the UK to improve his English skills, which unexpectedly turned into a long-term stay due to new job opportunities and personal connections. From selling gelato at Westfield to working at Barclays Bank, each step opened new doors, eventually leading to a pivotal role in the POS industry with Revel, igniting a passion for integrating...2024-09-1358 min
Captive Conversations, The Hospitality PodcastTommy Giraux - Technology's Role in Transforming Hospitality OperationsWhat if the key to revolutionising your hospitality business lies in real-time data and technology integration? Join us as we sit down with Tommy from Honest Burgers, a hospitality veteran with over a decade of experience, to uncover the secrets behind this transformation. From the shift away from end-of-month reports to leveraging live data for enhanced decision-making, Tommy shares invaluable insights on optimizing essential metrics like sales, guest satisfaction, and average spend per head. We also dive into the tech stack versus single supplier debate, where Tommy's thoughtful analysis will help you make informed tech decisions tailored to your...2024-09-061h 06
Captive Conversations, The Hospitality PodcastFrom Consulting to Cutting-Edge Hospitality TechUnlock the secrets of the future of hospitality tech with David from 16, Buddy, and Illglu as he shares transformative insights into how artificial intelligence is revolutionizing guest experiences. Discover how AI and machine learning can make every guest interaction personalized and memorable, elevating satisfaction to new heights. Learn about the state of customer feedback in Malta and how enhancing these systems can lead to exceptional service in restaurants and co-working spaces.
Explore the innovative strategies for revitalizing hotel room service with practical examples and expert insights. David reveals how integrating external food delivery platforms...2024-08-301h 00
Captive Conversations, The Hospitality PodcastTransforming Feedback into Insights: The Power of AI AnalyticsCan artificial intelligence revolutionise the hospitality industry and redefine guest experiences? Imagine a world where digital service and human touch coexist seamlessly. We investigate AI's transformative potential, from automating guest replies to integrating AI in restaurant environments for a more personalized touch. We also forecast how upcoming generations might embrace these innovations, asking what the future holds for the balance between automation and human interaction.
Our adventure continues with an inspiring narrative of turning a side hustle into a flourishing business. Motivated by a life-changing trip and the purchase of an Audi R8, we recount the journey from a...2024-08-2349 min
Captive Conversations, The Hospitality PodcastDavid Bird - AI, Social Media, and the Future of Customer LoyaltyUncover the secrets behind building a successful sales team from the ground up with David Bird from Impact Data. You'll hear firsthand how David went from collecting customer data on the streets of Manchester to managing UK operations and achieving unexpected success. We'll also reveal his culinary prowess, including his unique take on spaghetti bolognese, featuring surprising ingredients like soy sauce and Marmite. This episode promises rich insights for anyone looking to grow in the fields of sales, data-driven marketing, and team management.
But that's not allālearn how Impact Data elevates hospitality tech and marketing automation to...2024-08-161h 09
Captive Conversations, The Hospitality PodcastLuci Cunningham - How Airship is Shaping Hospitality Marketing with AI and AutomationEpisode 15, we learn about Luci's introduction in to Hospitality, from working at private events and managing an apple concession store at 19 (this is a great one)
Lucy provides an insiderās view of her role as the head of commercial, shedding light on the company's data-driven approach to customer engagement and loyalty.
We discuss how Airshipās integration of AI and automation is pushing the boundaries of whatās possible in hospitality, envisioning a future where technology enhances rather than replaces personal interactions.
With a mix of personal anecdotes, professional insights, and a glimps...2024-08-091h 09
Captive Conversations, The Hospitality PodcastTransforming Hospitality Marketing: Insights from Mark McCThis episode, we sit down with the exceptional
Mark McCulloch. We delve into the importance of appreciating every team member's contribution and discuss how such internships can inspire a genuine, long-lasting passion for the industry.
As we navigate through the latest trends and technologies reshaping the hospitality landscape, Mark and I discuss everything from the skyrocketing demand for unique dining experiences to the integration of AI and voice technology. Youāll hear fascinating anecdotes of standout guest personalization efforts and get introduced to innovative tech like Seven Rooms and standout loyalty programs such as Gail's. Mark brings hi...2024-08-051h 28
Captive Conversations, The Hospitality PodcastWilliam Connors - Revolutionising Hospitality: A Journey Through Tech InnovationsJoin us in this riveting episode as we sit down with William Connors, head of global IT at Noble Group, to explore how technology is transforming the hospitality industry. From his childhood dreams of becoming a sports athlete to his rise as a tech leader, William's journey is both inspiring and insightful. Discover how innovations like kitchen display systems, mobile ordering, and advanced POS systems are revolutionizing restaurant operations. Learn about William's global adventures, from teaching English in Japan to working on major tech installations at Wembley and Arsenal stadiums. Dive deep into the evolution of restaurant tech, the operational...2024-07-271h 14
Captive Conversations, The Hospitality PodcastChristian Mouysset - Revolutionising Restaurant Operations with Real-Time DataReady to revolutionize your understanding of hospitality technology? Join us for an insightful chat with Christian, Tenzo's dynamic co-founder and CEO. This episode is a treasure trove of personal anecdotes and professional wisdom. You won't want to miss Christianās expertise on the importance of integrative solutions tailored specifically for the hospitality industry.
Travel back with us to the early 2000s, where we recount the trials and triumphs of developing his own cloud-based POS, labour, and inventory tools. Gain valuable insights from our transition to Lightspeedās first iteration and the critical role real-time data plays in restaurant operations. We shar...2024-07-2049 min
Captive Conversations, The Hospitality PodcastLaurens Havenaar - Future-Proofing Customer Loyalty: Trends and Technologies
Join us for a fascinating episode where Laurens and Adam the unique qualities of Piggy, a loyalty CRM gift card platform. We answer a fun question from a previous guest about which animal we'd choose to be, and share personal stories, such as our fondness for the traditional Dutch dish, hutspot. The chapter is a mix of humor, personal reflections, and cultural tidbits, offering listeners a rich and engaging experience.
Listen in as we navigate the world of hospitality tech innovations, touching on self-service kiosks and advanced segmentation systems that cater to a tech-savvy generation. We recount personal journeys...2024-07-141h 23
Captive Conversations, The Hospitality PodcastTech Innovations Shaping the Future of Guest Loyalty with Arun Kumaršļø Dive into the latest episode of our podcast as we explore the fascinating journey of Arun Kumar, the dynamic Head of Partnerships at Incentivio.
From his early tech inclinations inspired by his dad's enthusiasm for gadgets to his insightful transition into the hospitality tech space, Arun brings a wealth of experience and a unique perspective to the table. šš
In this episode, Arun discusses Incentivio's mission to democratize advanced marketing tools for restaurants of all sizes, making sophisticated loyalty programs accessible beyond the giants like Starbucks and McDonald's. š He details how Incentivio integrates AI to enhance customer relat...2024-07-071h 23
Captive Conversations, The Hospitality PodcastFrom Fine Dining to Fast Service Tissl's Tech JourneyJoin us as we welcome Nima from TISSL in a lively and engaging episode marking a significant milestone as we approach our tenth episode. Nima shares his experiences and insights into TISSL's journey, particularly their advancements in AI technology for business applications. We tackle some light-hearted banter and even share a few dad dances while addressing key questions from our previous guest. Together, we discuss a major professional challenge TISSL is currently facing and the strategies they are implementing to overcome it, blending both professional insights and informal interactions for a comprehensive look at TISSL's past, present, and future.
We...2024-07-011h 02
Captive Conversations, The Hospitality PodcastSteven Rolfe - From Point One to Kurve: The Evolution of a Hospitality Tech LeaderStephen Rolfe, CEO of Kurve, shares his extraordinary journey from summiting Mont Blanc in memory of a late friend to navigating the complexities of a tech startup. Our conversation with Stephen offers a candid look at balancing the relentless demands of entrepreneurship with personal well-being and the transformative power of outdoor adventure. Through his unique insights, we uncover the defining moments that have shaped his outlook on life and business.
Stephen's transition from international hotel management to co-founding a successful tech company is nothing short of inspiring. He recounts the frustrations of his former career and the serendipitous brainstorming sessions...2024-06-2459 min
Captive Conversations, The Hospitality PodcastMike Enslin - Speed of Light: Pioneering Tech Solutions in HospitalityCan mastering the art of communication truly transform your hospitality business? Join us as we sit down with Michael Enslin, UK Director at Lightspeed, to unlock the secrets behind exceptional customer service and dynamic team interactions. Michael shares his profound insights on empowering employees to be open, honest, and accountable, and why face-to-face interactions remain crucial in nurturing professional growth and honing communication skills.
Journey with us through Michaelās fascinating career filled with rapid changes and bold decisions. Hear the gripping story of how he navigated from a beloved business to facing global redundancy, undertaking 42 interviews in just 14 da...2024-06-241h 11
Captive Conversations, The Hospitality PodcastBlending Innovation - Evolutionizing Training in HospitalityIn this episode of Captive Conversations, we welcome Jonah from Blend, a platform redefining training for deskless workers. Jonah shares insights into the founding of Blend, its evolution with support from Antler, and its unique approach using TikTok to engage Gen Z employees. Discover how Blend's innovative solutions are tailoring training to meet the critical needs of the hospitality industry.
Jonah discusses the impact of short-form video on platforms like TikTok for customer engagement and brand building, noting its effectiveness in training and employee empowerment. The conversation also explores the unique role of storytelling and video in enhancing business outcomes.
...2024-06-101h 03
Captive Conversations, The Hospitality PodcastDigital Marketing Mastery with Kitty Newman from Trapeze MediaJoin us on Captive Conversations as Kitty Newman from Trapeze Media shares her extensive experience in media and digital marketing within the hospitality industry. Discover the story behind Trapeze Media's name and learn about Kitty's strategic focus beyond social media. She delves into emerging tech trends, highlighting the need for advanced analytics and mixed media reporting in response to evolving digital privacy norms.
The episode takes a lighter turn with a fun comparison of Tim Tams and Penguin biscuits, followed by a culinary journey featuring unique dishes like the Lotus Biscoff Burger from Filthy Buns and the peanut butter burger...2024-06-021h 11
Captive Conversations, The Hospitality PodcastTackling No-Shows in Hospitality - A Titans Hospitality EventI was honoured to be on the panel at this fantastic Hospitality Titans ā¢ļø event, talking about no-shows.
Quick facts from the lovely people at Zonal & Jocelyn de Goey
Top 5 reasons for #noshows
ā”ļø27%š¹Having a change of plans
ā”ļø21%š¹ Others with the group cancelling
ā”ļø20%š¹People booking multiple venues
ā”ļø20%š¹One member of the group falling ill
ā”ļø15%š¹Forgetting about their booking
No-shows cost the industry an estimatedš¹17.5 Billion a year, and Sunday is the most popular day for people not turning up.
The event was at Leaf & Cane a...2024-05-271h 00
Captive Conversations, The Hospitality PodcastNavigating the Future of F&B in Hotels with Scot TurnerUnlock the secrets of hospitality mastery with industry titan Scott Turner from Auden Hospitality as we traverse his remarkable journey and the birth of Auden's identity.
Prepare to be whisked away on a culinary odyssey where we pit Tim Tams against Penguins (thanks to our last guest) and recount hotel experiences that redefine luxury. This episode isn't just about taste tests and travel tales; it's a masterclass in the nuanced art of F&B, and creating a personal brand that resonates.
Our dialogue with Scott doesn't shy away from the gritty realities of the hospitality industry, examining the fusion...2024-05-231h 07
Captive Conversations, The Hospitality PodcastBytes and Bites: How Redcat's Innovations are Reshaping Hospitality TechEpisode 2 is here!
Venture into the world of hospitality technology with Lawrence Pelletier (LP) from RedCat Hospitality paints a vivid picture of innovation and determination.
In this episode, we delve into how their revolutionary platform is reshaping the landscape of hospitality management, offering unique insights into the challenges and triumphs of implementing cutting-edge tech solutions.
Discover how LP's experiences have fuelled a passion for bridging tech gaps, making every dining experience memorable.
Tune in to uncover the secrets behind running successful hospitality ventures through smarter technology.
For more information about Redcat's Hospitality Platform, pop over to their website below
https...2024-05-201h 18
Captive Conversations, The Hospitality PodcastAll you need to know about the hospitality tech stack and more.. with Chris Fletcher.Titles
ā¢ Behind the Scenes of Hospitality Tech: A Deep Dive with Chris Fletcher
ā¢ Exploring the Tech Operations and Marketing in Hospitality with Chris Fletcher
ā¢ The Inside Scoop on Hospitality Tech: A Conversation with Chris Fletcher
ā¢ Unveiling the Challenges and Successes of Hospitality Tech with Chris Fletcher
ā¢ Navigating the Hospitality Tech Landscape: Insights from Chris Fletcher
Detailed Synopsis:
In this episode of Captive Conversations, I had the pleasure of interviewing Chris Fletcher from Tech on Toast. The episode started off with some technical challenges...2024-05-1556 minCaptive Conversations, The Hospitality PodcastCaptive Conversations is nearly here - TeaserCaptive Conversations is nearly here
Welcome to Captive Conversations, I'm your host Adam Forman from Captive WiFi. Join us as we dive into the behind-the-scenes stories of hospitality leaders, exploring tech, operations, and marketing through the eyes of the experts. Let's get the inside scoop together2024-05-0800 min