Shows
Captive Conversations, The Hospitality PodcastOliver & Chris - The Human Side of Payments: How YetiPay Is Helping Hospitality Finally Feel ItThe final episode of 2025. What a year it's been.In this one, Adam sits down with Oliver Pugh, founder of Yeti Pay, and Chris Jolliffe, their Sales Director, to explore how a simple observation about tipping behaviour sparked a payments revolution.It started with a question most people never ask. When a guest leaves a tip on a card, why doesn't the waiter feel it? Oliver noticed this disconnect years ago. And instead of accepting it, he built something to fix it. The result? Tips went up 300%.From the early days of Table...
2025-12-2549 min
Captive Conversations, The Hospitality PodcastMark Withington - Why Hospitality Needs Better Data, Not More DashboardsAs the year comes to a close, Episode 80 of Captive Conversations takes a step back to reflect on how hospitality makes decisions.Adam speaks with Mark from Tenzo about why instinct alone is no longer enough, how operators are overwhelmed by dashboards, and why better data frameworks matter more than more reports.They explore how context, experience, and curiosity still play a critical role, and how AI can support teams without losing the human side of hospitality.A grounded conversation for anyone thinking about...
2025-12-1956 min
Captive Conversations, The Hospitality PodcastJonatan Rasmussen - The Future of Hospitality Training and CommunicationIn this episode of Captive Conversations, Adam sits down with Jonatan from All Gravy to explore how frontline technology can feel more human, more supportive and far more connected to the reality of hospitality work.Jonatan shares the story of his early career, the leaders who shaped him, and the moment he realised frontline teams were being asked to juggle seven or eight different apps just to get through a shift. He explains how that insight led All Gravy to pivot, rebuild and create a single platform focused on communication, learning and engagement.They also...
2025-12-121h 02
Captive Conversations, The Hospitality PodcastRosie Akenhead - How Better Data Builds Better Guest MomentsIn this episode of Captive Conversations, Adam sits down with Rosie Akenhead to explore one of the biggest challenges facing hospitality today: the covers problem. Rosie describes how changing guest behaviour, home comforts and broader societal pressures have reshaped the way people choose to dine out. She also reflects on the emotional weight this places on teams who are still expected to deliver energy and inspiration every day.Rosie draws on her experience in both tenanted and managed pubs to explain the realities of supporting operators, balancing brand consistency and enabling local creativity. She shares practical...
2025-12-051h 04
Captive Conversations, The Hospitality PodcastEdd Bower - How Operators Can Personalise at ScaleIn this episode of Captive Conversations, Adam sits down with Edd Bower, Data Lead at Guestwise, to explore how hospitality can turn scattered information into clear, actionable guest insight. Edd draws on his journey from the creative world into data operations to explain why most brands struggle with disconnected platforms, limited visibility and inconsistent feedback loops.Edd reveals how guest data often lives in many different systems that do not speak to each other. He explains why this creates missed opportunities for personalisation and why operators need a realistic path toward a single customer view. With a...
2025-11-2849 min
Captive Conversations, The Hospitality PodcastSimon Anderson - The Secret to Building a Food Hall That LastsIn this episode of Captive Conversations, Adam sits down with Simon Anderson — hospitality consultant, co-founder of Market Halls and founder of Next Space — to explore how food halls, regeneration projects and community-driven design are reshaping the UK’s high streets.Simon reveals how vacant department stores, declining footfall and post-COVID shifts in behaviour have created both risk and opportunity for towns and cities. With a background spanning Saatchi & Saatchi, publishing, and large-scale hospitality operations, he offers a rare mix of creative thinking and real operational clarity.Together they dive into:✔ How food halls can spark ec...
2025-11-2159 min
Captive Conversations, The Hospitality PodcastEd Christmas - Boosting Bookings, Secrets of Hospitality SalesIn this episode of Captive Conversations, Adam speaks with Ed Christmas, Managing Director of Bums on Seats — one of the most influential voices in hospitality sales, bookings, and operational efficiency.Ed shares how fragmented systems, under-utilised CRMs, and broken booking processes quietly drain revenue — often up to 30% of business turnover due to inefficiencies alone. Together they explore:✔ The leaking bucket analogy and how brands can immediately plug revenue gaps ✔ Why “tech should only enhance, never replace” in hospitality ✔ How to streamline enquiry management and pre-booked sales✔ What opera...
2025-11-1458 min
Captive Conversations, The Hospitality PodcastGlenda Barber - How Community Is Redefining Hospitality MarketingFrom pulling pints in Welsh pubs to building one of hospitality’s most connected marketing communities — Glenda Barber shares her journey from Brains Brewery to Bloom Marketing and the creation of Team Marketing IRL.In this Captive Conversations episode, Glenda and host Adam Forman explore how hospitality marketers can build authentic communities, foster collaboration, and create meaningful customer connections.💬 Topics:Hospitality marketing trends for 2025How to build a marketing community that lastsThe power of empathy in brandingWhat Team Marketing IRL mea...
2025-11-061h 13
Captive Conversations, The Hospitality PodcastAlana Bralsford & Eve Williamson - How This Startup Is Changing Food Allergy Safety ForeverTwo engineers. One mission: make dining safe for everyone.In this episode, Adam chats with Eve and Alana, founders of Served, the tech company redefining allergen transparency across hospitality. From their early research at university to partnerships with Dishoom, Techstars, and Hawksmoor, they’re showing how empathy can drive innovation.🎧 Topics:Highlights:💡 Turning lived experience into scalable hospitality tech🍽️ Working with over 100 restaurants to perfect the product📊 Why 40% of orders include allergens — and what that means for brands⚙️ Behind the...
2025-10-3157 min
Captive Conversations, The Hospitality PodcastMatt Serwin - Stop Sending Emails. Start Building Relationships.In this episode of Captive Conversations, Adam Foreman sits down with Matt Serwin, Director of Partnerships at Klaviyo, to discuss how hospitality operators can use data to truly understand their guests.💡 Highlights:• How Toast and OpenTable data power personalisation• Why first-party data is the foundation of real loyalty• What AI means for guest experience• How to shift from vanity metrics to actionable insight🎙️ “Data should make marketing smarter, not harder.”Listen on Spotify, Apple Podcasts, or wherever you get you...
2025-10-2443 min
Captive Conversations, The Hospitality PodcastCharlton Santana - Why Your Guests Don’t Want an App — They Want an Answer.In this episode of Captive Conversations, I sit down with Charlton Santana, founder of HeyGuest, to explore how messaging, automation, and AI are quietly rewriting the rules of hospitality.From working front-of-house to building a platform used by hotels and short-term rentals, Charlton shares how he turned guest frustrations into a product that serves teams and guests equally.We talk about:💬 Why messaging is becoming the new front desk🤖 How AI removes repetition — not humanity🧠 The danger of “data wallpaper” and forgotten feedback✨ Why your...
2025-10-171h 13
Captive Conversations, The Hospitality PodcastGuy Weiss - Building a Calmer, Smarter Way to Message at WorkBetter Conversations, Not More Apps.In this episode of Captive Conversations, Adam Forman chats with Guy Weiss about the chaos of communication — and how ZenZap is bringing calm, clarity, and connection back to workplace messaging.From noisy notifications to meaningful moments, we unpack:• The real reason internal comms fail• How AI can help teams breathe, not burn out• Why simplicity always wins in complex industries• How to build tech that listens instead of shouting💡 Quote from Guy:“Technology should feel like teamwork, not traffic.”🎧 Listen now on Spotify — and...
2025-10-1053 min
Captive Conversations, The Hospitality PodcastRichard Liverman - Don’t Be Boring: How to Build Brand DNA That LastsRichard Liverman: Brand DNA & The Power of AmbassadorsWhat do food, stories, and ambassadors all have in common? They’re at the heart of building brands that last.In this episode of Captive Conversations, I sit down with Richard Liverman to talk about:✨ Why brand DNA is more powerful than just marketing✨ The role of ambassadors in scaling businesses✨ Why curiosity is key for growth✨ His challenge to hospitality: stop saying “we’ve always done it this way”And of cour...
2025-10-0356 min
Captive Conversations, The Hospitality PodcastOlivia Fitzgerald - Hospitality’s Hidden Goldmine: Unlocking Data with 125 Insights🎙️ Episode 68 of Captive Conversations welcomes Olivia FitzGerald, Managing Director of 125 Data & Insights.Olivia shares her journey from:✅ Early days in hospitality at Quaglino’s✅ Scaling online reservations at Livebookings & Bookatable✅ Leading sales & marketing at Zonal✅ Running B2B at Majestic Wine✅ Transforming Feed It Back into 125 Data & InsightsKey themes we cover:• Why operators must be brave enough to really listen to customers• The danger of vanity metrics vs. actionable insight• How AI and advisory boards are...
2025-09-261h 35
Captive Conversations, The Hospitality PodcastVictoria Searl - The Future of Hospitality Lies in Customer DataIn this episode of Captive Conversations, I sit down with Victoria Searl, founder of DataHawks, to unpack her career from running pubs at 18, to senior sales & marketing leadership, to building a platform designed to turn hospitality data into action.We cover:✅ Early lessons from running pubs and learning ops the hard way✅ Sales and marketing at major brands under private equity pressure✅ Why operators collect endless data but struggle to act on it✅ Building DataHawks to help operators focus on what really matters✅ How to balance...
2025-09-181h 51
Captive Conversations, The Hospitality PodcastCatherine Allan - What Happens When a Hospitality Sales Expert Builds the Tool She Always Wanted to Sell🎙️ Catherine Allen on Selling with Empathy & Building StereoIn this episode of Captive Conversations, Adam chats with Catherine Allen, sales leader turned founder, about building Tidr, a new tool for sales enablement in hospitality. From her early days doing cold outreach at Trail to launching her own platform, Catherine shares what she’s learned about earning trust, finding product-market fit, and growing with grit.🔥 Highlights:How rejection shaped her sales mindsetBuilding relationships over transactionsWhy most outreach fails (and how to fix it...
2025-09-121h 13
Captive Conversations, The Hospitality PodcastReiss Ribeiro-Nelson & Louise Jooste - From Chaos to Clarity: Fixing Group Dining with TechWelcome back to Captive Conversations. In this episode, I’m joined by Reiss and Louise from Set Menu—a platform that’s quietly becoming a must-have in the hospitality tech stack.💥 We talk:How menus get out of sync across delivery & booking platformsWhy most operators still rely on spreadsheets and manual fixesBuilding Set Menu with real operators, not just devsThe future of brand control, from third-party listings to guest experience💡 One standout quote:“Our biggest competitor isn’t another...
2025-09-041h 02
Captive Conversations, The Hospitality PodcastJack Edge - What Hospitality Can Learn from StorytellingIn this episode of Captive Conversations, I sit down with Jack Edge, founder of Edgey, to explore his journey from hospitality operations into the world of branding and creative strategy.We dig into the real lessons from running venues, why operators need to think like lifestyle brands, and how storytelling is becoming the missing link in guest experience.In this episode, we cover:✅ What Jack learned from years in operations✅ Why branding and storytelling are as important as great service✅ The birth of Edgey...
2025-08-2854 min
Captive Conversations, The Hospitality PodcastGary Digby - The Truth About Hospitality Operations (And How to Get Them Right)Hospitality lives and dies by its operations. Few people know that better than Gary Digby, who’s built a career leading multi-site venues and now runs his own consultancy.In this episode of Captive Conversations, we talk about:✅ Why operations are the backbone of every hospitality business✅ The common pitfalls operators face – and how consultancy can help✅ Where AI and tech can genuinely add value✅ Gary’s own journey from operations to consultancyIf you’re an operator, leader, or consultant in hospitality...
2025-08-221h 00
Captive Conversations, The Hospitality PodcastLee Niles - Why Tech Is the Hospitality Industry’s Secret Weapon 🎙️ EP61 – Lee Niles: 25 Years of Hospitality Tech & the Melford Technologies Story In this episode of Captive Conversations, I sit down with Lee Niles, a hospitality tech veteran who’s been driving digital transformation for over 25 years. We cover: ✅ The evolution from old-school PDQ machines to cloud-based systems ✅ How operators can simplify their tech stacks without losing performance ✅ Why Melford Technologies is the “quiet partner” behind successful venues ✅ The future of guest experience in a tech-first world If you’re an operator, supplier, or just love hearing how technology changes industries, this is for you. 📌 Subscr...
2025-08-1552 min
Captive Conversations, The Hospitality PodcastDaniel Keen - Leadership, Loyalty, and Local Love at Urban Village Pubs🎙️ Why Pubs Still Matter — Building Community-First Hospitality at ScaleIn this episode of Captive Conversations, Adam sits down with Daniel Keen from Urban Village Pubs to talk about the enduring role of pubs, leadership through growth, and what happens when you build around people first.In this episode:🍺 What makes the local pub such a powerful space — especially post-COVID📊 Using data to support teams and guests (not micromanage)🌱 How to grow hospitality brands without losing the magic🗣️ Why team feedback is better than any mystery shopperDaniel shares hard-earned insights from a career in hospit...
2025-08-071h 09
Captive Conversations, The Hospitality PodcastAnnica Wainwright - The Psychology of Menus, Messaging & Guest Experience🎙️ Menus That Speak for Your Brand — with Annica Wainwright of 2ForksIn this episode of Captive Conversations, I’m joined by writer and strategist Annica Wainwright — co-founder of 2Forks — to explore the power of words in hospitality.We break down:🧠 Why most hospitality brands sound the same — and how to stand out📝 The difference between clear copy and clever copy (and why it matters)📋 How menu strategy shapes what people order — even what they drink🎯 Why tone of voice isn’t fluff — it’s your frontlineAnnica shares examples from real restaurant projects, how she u...
2025-07-311h 16
The Restaurant Technology Guys Podcast brought to you by Custom Business SolutionsBoosting Restaurant Engagement with CaptiveWiFi: An Interview with Founder AdamIn this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Adam, the founder of CaptiveWiFi. The discussion delves into the ways CaptiveWiFi is revolutionizing the use of WiFi in the hospitality industry by providing cloud-based, low-cost, high-value solutions that enhance guest engagement, loyalty, and revenue. Adam explains how their platform creates a seamless customer experience through beautifully designed splash pages, efficient data capture, and intelligent loyalty integration. The episode also covers security measures, feedback collection, and the importance of leveraging guest data to create personalized and valuable interactions. Adam emphasizes the importance of a cohesive...
2025-07-2845 min
Captive Conversations, The Hospitality PodcastFi Sellick - Square and the Art of Simplicity: How Tech Supports Hospitality ExcellenceIn this episode of Captive Conversations, Adam sits down with Fi Sellick — UK Head of Strategy at Square — to talk about what hospitality really means in a world of tech, loyalty, and data.Expect laughs, lessons, and a love letter to cheese, coffee, and customer experience.🎙 In this episode:🧀 Cheese, chaos, and the charm of a proper deli📲 How Square designs loyalty for real humans☕ Coffee, culture, and the tools baristas actually want📦 Why “invisible tech” is the secret to scale❤️🔥 Creating brands that feel human, even at 1,000+ venues🎧 Full episode + more at...
2025-07-2559 min
Captive Conversations, The Hospitality PodcastThe CRM Graveyard: Where Good Data Goes to Die🎙️ Solo Episode 2: The CRM GraveyardIn this solo episode, Adam Forman dives into the uncomfortable truth behind most customer databases — they're full of unused potential.You'll learn:What the “CRM graveyard” really is (and why it's so common)Why data collection isn’t enough without engagementHow to audit your customer journey in 10 minutesWhy segmentation matters more than everWhat tools and experts can help reactivate dormant data💬 With a few personal stories and shout-outs to brands doing it right (hello, Rosa’s Thai), this episode is packed with takeaways and no fluff.Your CRM isn’t d...
2025-07-1807 min
Captive Conversations, The Hospitality PodcastMy First Solo Pod: Honest Thoughts on WiFi, Data & Doing It DifferentlyAdam's First Solo PodWelcome to Captive Conversations — the podcast where hospitality meets technology. In this first solo episode, Adam Forman (founder of Captive WiFi) talks through:His 20+ year journey in hospitality techWhy WiFi is the most under-used marketing toolReal-life automations that drive return visitsWhat 95% opt-in rates actually meanNew features like nationality detection & single sign-on💡 Featuring examples from real brands like YOLK, Honest Burgers and more — this episode is packed with practical takeaways and some honest, slightly chaotic solo energy.Like, follow and subscribe — more epic...
2025-07-1107 min
Captive Conversations, The Hospitality PodcastJP Then - Data, Delivery & Digital Menus Rethinking the Guest ExperienceIn this episode of Captive Conversations, we go behind the scenes with the founder of two standout hospitality brands — one that built a cult following for handcrafted doughnuts, and another powering seamless online ordering and loyalty for restaurants across the UK.We dig into the real story behind the rise of these brands, the philosophy behind digital experiences that don’t feel digital, and what it means to scale hospitality with care and consistency.In this episode, we cover:🍩 From startup hustle to a nationwide cult brand📦 Building digital or...
2025-07-041h 12
Captive Conversations, The Hospitality PodcastKelsey Verdier - The Future of Listings, Menus, and Guest ExpectationsThe local visibility game in hospitality is broken, but it doesn’t have to be.In this episode of Captive Conversations, we discuss local listings, menus, and guest experience with one of the sharpest marketing minds in the business.Kelsey from Marqii joins the show to share:✅ Why most brands are still missing the basics when it comes to local SEO✅ How digital presence connects directly to in-store guest experience✅ What she’s learned helping hundreds of operators clean up their listi...
2025-06-2743 min
Captive Conversations, The Hospitality PodcastLaura Mimoun - Food, Feeling, and the Future: A Masterclass in Hospitality MarketingIn this episode of Captive Conversations, we sit down with Laura Mimoun — now Chief Marketing Officer at Fulham Shore, the group behind Franco Manca and The Real Greek — to unpack her remarkable journey from FMCG to foodpreneur to boardroom leader.Before leading the marketing strategy for some of the UK’s most loved restaurant brands, Laura launched Kaleido, a colourful and healthy salad roll brand that grew from food markets to Selfridges, Harrods, and Soho.This conversation covers:🥗 Her startup years — from food markets to luxury retail🍕 The leap from founder to CMO at scale📱 The “br...
2025-06-201h 01
Captive Conversations, The Hospitality PodcastChristophe & Angus - Tableside Tech That Actually Works: StoreKit’s StoryIn this episode of Captive Conversations, we sit down with Christophe and Angus from StoreKit to dive into the future of digital ordering, why some platforms slow you down, and how StoreKit helps operators stay lean, agile, and guest-focused.We cover:✅ What operators actually need from their tech✅ Why speed and flexibility beat bloated platforms✅ The evolution of StoreKit’s checkout and at-table tools✅ And why empowering the guest doesn’t mean replacing the teamThis one’s for any brand rethinking at-table ordering, guest UX, or the role of modular tech in modern venues....
2025-06-131h 15
Captive Conversations, The Hospitality PodcastBonus Clip 6 - Beyond the Rush & Beyond the Till Real Talk on Hospitality TechTwo standout panels from TISSL’s Tech Tastings: Beyond the Till event hosted by Tech on Toast’s Chris Fletcher.🎙️ Panel 1: “Beyond the Rush: Unlocking Consistent Revenue”Daisy from JKS and Bex from Wolseley Hospitality reveal how marketing, loyalty, and brand touchpoints drive steady growth outside of peak service.🎙️ Panel 2: “At-Table Tech: Friend or Foe?”Christophe from StoreKit, Travis Fish from Ops Club, and William Connors break down what’s working (and what isn’t) with QR code ordering, adoption strategy, and making tech work with humans—not against them.A must-listen if you ca...
2025-06-0641 min
Captive Conversations, The Hospitality PodcastNick Philpot - Good Bites Only: How Yolk Is Shaping the Future of Fast CasuaLIn this episode of Captive Conversations, we sit down with Nick Philpot, MD of Yolk—London’s fast-growing breakfast, brunch, and coffee brand.Nick shares how Yolk has built a loyal fan base through consistency, simplicity, and a deep understanding of customer experience. We talk about:The Yolk ‘Brew Club’ and how it builds daily habitsScaling a brand without losing its soulBalancing tech with old-school hospitalityThe power of great people in fast-casual environmentsWhy you don’t need to reinvent the wheel to stand out...
2025-05-2958 min
Captive Conversations, The Hospitality PodcastBal Mahey - From Subway to Dubai: What 40 Sites Taught Me About LeadershipBal Mahey’s story reads like a hospitality survival manual.From launching Shake Shack in the UK to leading Subway and by CHLOE through turbulent growth, he’s seen it all. Now, through Auden Hospitality, he’s helping brands avoid the same scars.We talk:Growing too fast and breaking everythingCulture clashes in high-growth teamsLoyalty, CRM, and why ops is marketingBuilding better systems for the people actually using themThis one’s raw, real, and full of practical gold.🎧 L...
2025-05-231h 02
Captive Conversations, The Hospitality PodcastMatt Grimshaw - Scaling People, Not Paperwork, How AI Agents Are Transforming Hospitality OpsIn this episode, we explore how AI agents are reshaping people operations in hospitality. Matt Grimshaw from Youda joins us to discuss:Automating time-consuming HR tasks with AIUsing data to predict and prevent staff turnoverWhy legacy systems are holding operators backHow to personalise onboarding at scaleCreating better experiences for managers and frontline teamsThis is a must-listen for hospitality leaders, HR teams, and anyone trying to scale their business without losing their people.🎧 Subscribe for more real talk fro...
2025-05-151h 12
Captive Conversations, The Hospitality PodcastLIVE Episode 50 - Hospitality Unfiltered: Where Ops, Marketing & Loyalty Collide🎧 Episode 50 – Hospitality Unfiltered: Where Ops, Marketing & Loyalty CollideIn this special live episode of Captive Conversations, we bring together leading voices from hospitality operations, marketing, CRM, and tech to unpack one big question:Why does it still feel like ops and marketing are speaking different languages—and how do we fix it?From loyalty programs to data overload, AI tools to team alignment, this episode dives into the real-world tension (and opportunity) at the intersection of guest experience, operational pressure, and marketing ambition.What you'll learn:Why loyalty only works when st...
2025-05-0953 min
Captive Conversations, The Hospitality PodcastPaul Molinari -Hospitality Doesn’t Need More Tools—It Needs Better MessagingIn this episode of Captive Conversations, we chat with Paul Molinari, the founder of Popcorn GTM and former head of marketing at Crunchtime.Paul shares his journey from working hospitality jobs at a yacht club, to selling stereos at The Wiz, to leading B2B marketing teams for iconic brands like Crunchtime and Digitas (running CRM for General Motors!). He dives deep into what makes sales and marketing alignment critical, how to build a "marketecture" that drives real results, and how brand consistency scales your business.🎯 Highlights:The power of curiosity and...
2025-05-021h 08
Captive Conversations, The Hospitality PodcastDhilon Solanki - How to Build a Hospitality Brand That People Actually Believe InThis week on Captive Conversations, I sat down with a creative force in hospitality: Dhilon Solanki — founder of Story Locker, co-founder of Pecking Order, and previously behind one of the most useful tools in the industry — Sprout.Dhilon's journey is a masterclass in brand building with heart. He’s grown tech tools for hospitality, helped operators train better, and now helps people preserve their life stories through beautifully crafted, private podcast-style interviews.🔥 Highlights include:📲 Building and exiting Sprout – a digital marketing tool used by 100s of restaurants🍗 The lessons from laun...
2025-04-2552 min
Captive Conversations, The Hospitality PodcastKieron Bailey - The Art of Hospitality: Crafting Culture and ConnectionIn this episode, Adam sits down with hospitality legend Kieron Bailey – co-founder of People on Purpose and a 30-year industry pro with a story (and scar) for every table he’s served.From dodging flying ashtrays in his first pub to leading training for major brands like Wagamama and Hard Rock Café, Kieron shares his no-BS wisdom on what really makes hospitality tick:✨ Why empathy and accountability must go hand-in-hand✨ The leadership lesson that starts with trust (not KPIs)✨ How to turn a failing venue into a community space✨ Why empowering the host — not th...
2025-04-181h 28
Captive Conversations, The Hospitality PodcastTravis Fish - Adapting to Change: Tech Innovations and Leadership🎙️ EP46: From Nando’s to Tech to Ball Pits – The Wild Ops Journey of Travis FishIn this episode, Adam sits down with Travis Fish, Operations Director at Comptoir Group, co-founder of BabaBoom and his new baby 🔥 Ops Club.Travis shares a candid look at his journey from traditional hospitality ops at Nando’s to launching his own brand, diving into tech startups, and bringing competitive socialising to life with Ballie Ballerson.We explore how failing his degree opened the door to his hospitality career, what i...
2025-04-111h 14
Captive Conversations, The Hospitality PodcastFrederick Szydlowski - Beyond Points: Creating Meaningful Loyalty Experiences in Hospitality🎙️ Episode 45 – Frederick Szydlowski, Co-Founder of EmbargoIn this episode of Captive Conversations, Adam sits down with Fred from Embargo to explore the gritty, real, and often hilarious journey from working at Joe & the Juice to building a loyalty platform used by 200K+ hospitality businesses.🎯 What you’ll hear:Fred’s early career story: from basketball to slinging juices at 19How he landed his first marketing role by sending a bold email (and a 20-page deck!)The Embargo origin story – and why “simple” loyalty still winsReal advice for hospitality bran...
2025-04-041h 20
Captive Conversations, The Hospitality PodcastSusan Zwinkels - Beyond the Likes: Measuring Social Media Success in HospitalityIn this episode of Captive Conversations, Adam sits down with Susan Zwinkels, CMO of Kitch Social, to unpack what’s really working in hospitality marketing right now.From the explosive power of TikTok to the untapped potential of employee-generated content, Susan brings a no-nonsense, refreshingly real view of how hospitality brands can stand out online—without blowing their budgets.✨ Key HighlightsWhy TikTok is dominating attention (and why ad budgets need to catch up)How authenticity beats polish on social platformsWhat hospitality can learn from retail when it comes to contentSmart repurposing strategies from brands...
2025-03-271h 16
Modern Solutions for Modern RestaurantsMSMR 031 - Capturing Loyalty: How Smarter WiFi Builds Stronger Restaurant BrandsIn this episode of the Morning Sam, Morning Ralph podcast, we dive into the world of smarter WiFi solutions with special guest Adam Foreman, CEO of CaptiveWiFi. Discover how enhanced WiFi can significantly boost restaurant brands by creating a seamless customer experience and enhancing loyalty. Adam shares the story of CaptiveWiFi’s inception, innovative methods of customer data capture, and effective marketing automation strategies. Whether you run a high-end restaurant or a quick-service café, this podcast is a must-listen for anyone looking to harness technology for greater customer engagement and retention. Visit captivewifi.com for more information!
2025-03-2641 min
Captive Conversations, The Hospitality PodcastRuth Carpenter - Marketing Magic: Creating Consistent Customer Experiences🎙️ In this episode I sit down with Ruth Carpenter, the creative force behind the marketing of one of the UK’s most iconic and playful pizza brands — Pizza Pilgrims. From navigating career leaps to scaling a national brand, Ruth opens up about the realities of marketing in hospitality, how to stay authentic as you grow, and why being serious about not taking yourself too seriously is a powerful strategy.👀 Expect real talk about:🍕 Her journey from the creative agency world into the heart of hospitality🍕 Lessons learned from both indie venues and national rollo...
2025-03-211h 14
Captive Conversations, The Hospitality PodcastMichelle Moreno - Leadership Lessons from the Hospitality WorldIn this episode, I’m joined by Michelle Moreno—founder of QAB Leadership and an unstoppable force in the hospitality world—for a raw, funny, and wisdom-packed conversation about everything from global openings to personal reinvention.We go deep into the journey: from starting out as a waitress at Asia de Cuba (serving Leonardo DiCaprio, no less) to launching 50+ restaurants and bars across London, Dubai, Mykonos, and beyond. Michelle’s story is one of fearless moves, fast learning, and the power of being unapologetically real in an industry that can often feel anything but.
2025-03-131h 19
Captive Conversations, The Hospitality PodcastBen Heppell - From Digital Innovation to Genuine Guest ConnectionsIn this episode, I’m joined by Ben Heppell, Global Head of Digital at Aqua Restaurant Group, for a proper deep dive into the real world of hospitality, digital, and brand building.From sharing advice he'd give his 16-year-old self (spoiler: it's all about valuing experience over things) to calling out overhyped nights like that Wembley boxing match, Ben brings the honesty—and a fresh take on what really matters in this industry.💡 What we cover:How global teams keep the wheels turning across London, New York, Hong Kong, and beyond.Why bui...
2025-03-071h 09
Captive Conversations, The Hospitality PodcastMichael Radley - Bridging Hospitality and Influence The Future of Content Creation🚀 From Pot Wash to Hospitality Tech Founder – The Journey of Michael Radley, Joli 🚀🔥 Episode 40 of Captive Conversations! 🔥We’ve hit a milestone—our 40th episode, with a fresh new design and some incredible guests lined up for the next few weeks! 🎉To celebrate, I sat down with Michael Radley, co-founder of Joli, to talk about his journey from pot washing in a local pub to revolutionising influencer marketing in hospitality. 🏨📱🎙️ What you’ll hear in this episode:✅ Michael’s early days in hospitality & what he learned from the industry 🍽️✅ How Joli is streamlining influencer marketing for...
2025-02-281h 08
Captive Conversations, The Hospitality PodcastElliot Hill - Keeping the Human Touch in a Tech-Driven World🎙 Captive Conversations: Elliot HillElliot Hill from 1 Lombard Street joins me to explore the balance between hospitality and technology. With years at the helm of one of London’s most iconic restaurants, he shares how to innovate without losing the human touch—because great service is still about connection.We dive into fast-paced city dining, immersive experiences, and Elliot’s journey from village pub to leading a top-tier restaurant. Plus, we tackle tech integration in hospitality—QR codes, digital ordering, and the challenge of streamlining systems without complicating service.At its core, hospitality is about me...
2025-02-211h 21
Captive Conversations, The Hospitality PodcastSheri Williamson - The Art of Hospitality Marketing: Bill's Brand Revival and Digital Evolution🎙 Captive Conversations: Sheri from Bill's In this episode, I sit down with Sheri, Marketing Director at Bill's, to chat about her inspiring leap from retail to hospitality. Sheri shares what she learned from her time at M&S—from the precision of retail logistics to the fast-paced, creative hustle of hospitality marketing. 💡 🍓 The Bill's Rebrand Journey Sheri breaks down how they’ve injected more colour and playfulness into the brand while staying true to their seasonal, fresh roots. 🍓🍃 She shares how they’re reaching new audiences and expanding Bill’s appeal through their bold new...
2025-02-1443 min
Captive Conversations, The Hospitality PodcastChris Fletcher - Clip 5 - Navigating Tech Events and Growth: Insights at Tech on ToastChris Fletcher from Tech on Toast unveils the exhilarating rollercoaster of emotions that come with hosting major hospitality events, comparing the tension to launching a new restaurant. Despite the nerves, the event was a triumph, thanks to the unwavering support from a network of partners and operators. Chris discusses the exciting road ahead for his company, highlighting the growth of his team with new roles in recruitment and direct sales to better serve their tech clientele. As we chat, Chris hints at intriguing expansion opportunities—potential new markets beckon on the horizon.We dive into the art of...
2025-02-0723 min
Captive Conversations, The Hospitality PodcastSam Brown & Nick Holroyd-Doveton - Beyond Bias: Revolutionising Hospitality Recruitment with CandidIn this episode, we’re diving into the future of hospitality hiring with Sam Brown & Nick Holroyd-Doveton from Candid Hospitality—the game-changing platform shaking up recruitment.
Forget the old-school hiring process—Candid is breaking barriers with blind hiring, anonymous candidate profiles, and AI-driven matchmaking. Their ethos? It’s all about the Three C’s—Culture, Competencies, and Compensation—ensuring businesses find the right people, and candidates land roles that truly fit.
We chat about:
✔️ How Candid Hospitality started and the "Eureka" moment behind it✔️ The flaws in traditional recruitment (spoiler: bias and high costs)✔️ Why anonymity...
2025-01-311h 36
Captive Conversations, The Hospitality PodcastMatt Ford & Jonny Fox - Behind the Krowd: Pioneering Digital Transformation in HospitalityThis episode explores how Krowd, a hospitality technology company, is reshaping digital engagement in the industry.
Matt Ford and Jonny Fox share their journey into hospitality, from their early hands-on experiences in restaurants and bars to leading digital transformation in the industry. Their careers have taken them from the front lines of service to pioneering tech-driven solutions, proving that a passion for hospitality, combined with innovation, can reshape the way businesses engage with customers."
A major focus is on Krowd’s role in modernising hospitality through technology. The conversation hi...
2025-01-241h 08Captive Conversations, The Hospitality PodcastBoost Hospitality Success: CRM, Upselling & Industry Insights with James Mobbs & Kieron Bailey🎙️ Welcome to Clips – Your Weekly Hospitality & Tech Insights! 🎙️In this episode, we kick things off with an insightful chat with James Mobbs (Mr. CRM & Data) on how to set your restaurant or hospitality business up for success in Q1. From revenue-boosting strategies to must-have tools, James shares expert advice to keep you ahead of the game.Next up, we sit down with the legendary Kieron Bailey, a content powerhouse with more podcast hours than we can count! We dive into the art of upselling—how to do it right and why someth...
2025-01-1746 min
Captive Conversations, The Hospitality PodcastRich Wright - From Ski Slopes to Tapas Bars: A Journey in HospitalityJoin us for a chat with Rich from Tenzo, where unexpected adventures meet the rhythm of hospitality. Rich shares his spontaneous trip to a Hilltop Hoods concert in London and the timeless wisdom from his music teacher to "slow down," offering fresh perspectives on personal and professional challenges.
From the vibrant music scene in Méribel to London’s bustling hospitality life, Rich’s journey blends rhythm and resilience. We explore creating home-like guest experiences, the role of passionate staff, and the importance of adapting tech solutions, all while navigating post-COVID challenges.
Rich’s career transfo...
2025-01-091h 21
Captive Conversations, The Hospitality PodcastJon Horsfield - From Terminals to Tablets: Hospitality's Tech TransformationUnleash the Future of Hospitality Featuring Jon Horsfield from Centegra
We kick things off by diving into the core of our conversation focused on the hospitality industry. Jonn recounts a memorable experience at the Ivy in Manchester, setting the tone for our exploration of exceptional service and cutting-edge hospitality technology, with a special nod to Sam Brown and his company, Candid, for their innovative solutions.
We promise an enlightening exploration of the evolution in hospitality tech, from the early days of T1000 terminals to the iPads that have become synonymous with modern dining experiences. John...
2024-12-201h 14
Captive Conversations, The Hospitality PodcastRobbie Francis - Revolutionising Customer Experience: Tech, Dining, and Career Insights in HospitalityPodcast Episode - Robbie Francis
Podcast Episode: Revolutionising Customer Experience with Robbie Francis
Join us for an enlightening conversation with Robbie, the visionary founder of ePosability, as we explore the dynamic shifts in customer interactions within the digital landscape. Robbie shares his unique insights on how restaurateurs can harness technology, moving beyond the outdated one-size-fits-all service models. Through his experiences, we uncover the transformative impact of innovative solutions like Bao, which enable customers to personalise their dining experiences. This episode sheds light on the evolving expectations in the post-COVID world, emphasising the importance of adaptability and customer-centric approaches in...
2024-12-131h 42
Captive Conversations, The Hospitality PodcastCarey Benn - Data-Driven Dining: Unlocking the Secrets of Customer EngagementCarey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement
Join us as we welcome Carey, the founder of Guestwise, who shares a treasure trove of insights at the crossroads of hospitality and technology. Carey dives into the strategic role of technology in reducing restaurant failure rates, making this episode a flavourful blend of tradition and innovation.
We explore Carey’s time at Flypay, where pioneering work in pay-at-table technology set new standards in digital payment solutions for hospitality. Carey’s story is a testament to the power of innovative thinking and adaptability in tran...
2024-12-061h 07
Captive Conversations, The Hospitality PodcastBen O'Brien - Sourced, Sessions and The Future of HospitalityBen O'Brien, the innovative mind behind We Are Food, joins us to uncover the dynamic relationship between hospitality, sustainability, and the future impact of AI on businesses.
Journey with us through Ben’s fascinating career from the bustling café scenes to an unexpected foray into the music industry. His living experience near London’s Borough Market ignited a passion for connecting small producers with music festivals, reshaping the festival food scene into a thriving enterprise. The episode unfolds the story of launching a food hall amidst pandemic challenges, spotlighting pioneering technological solutions like QR code ordering systems that...
2024-11-291h 24
Hospitality Huddles038. Can Retail Help Us Capture Lost Revenue with Adam FormanJoin Scot Turner for this week's Hospitality Huddles episode as he speaks with Adam Forman, Founder of Support Wizard, Captive Wi-Fi and soon to be released, Table Ready. This is a great episode that talks all about why first-party data is so important and why restauranteurs should look to retail to enhance their guest experience both physical and digital.
To learn more about Adam follow him on LinkedIn
https://www.linkedin.com/in/adamforman/
To Listen to Adam’s Podcast Captive Conversations
...
2024-11-261h 25
Captive Conversations, The Hospitality PodcastDarren Jackson - From Data to Dining: How Yumpingo Transforms Customer FeedbackReady to uncover the secrets of the hospitality tech world? Join us as we chat with Darren from Yumpingo, fresh from the Australia Tech Show, as he shares insights into how technology is reshaping guest experiences in the hospitality industry. Darren reveals his journey from enterprise sales to his pivotal role as Commercial Director at Yumpingo.
Our conversation takes a deep dive into the evolution of hospitality tech solutions, spotlighting Yumpingo's role in transforming customer feedback integration. Darren walks us through how initial quick surveys have evolved into sophisticated data capture systems that span restaurants, cafes, and...
2024-11-2255 min
Captive Conversations, The Hospitality PodcastJo Lynch - Hospitality Unveiled Bridging the Gap Between Operations and InsightsJo Lynch from KAM captivates us with her wealth of knowledge in the hospitality sector, shedding light on the pivotal role of loyalty and frequency in driving customer engagement.
With her background as both an operator and marketeer, Joe offers a unique perspective, comparing emerging hospitality technologies to renowned loyalty programs like Tesco Clubcard and Nectar. Her stories, including a recent visit to Portugal and frequent trips to venues like Lucky Voice, illustrate the dynamic nature of the industry and the ways technology is enhancing customer experiences.
We also explore the tech evolution reshaping hospitality, showcasing platforms...
2024-11-151h 03
Captive Conversations, The Hospitality PodcastDan Brookman - From data to delight : Enhance customer experience with technologyMeet Dan Brookman from Airship, who shares his insights into the transformative power of community-driven projects and innovative technology in hospitality. We'll take you on a remarkable journey from a derelict swimming pool to a vibrant Sheffield venue that became a cornerstone for music, community, and creativity. Discover how turning chaos into opportunity is not just a mantra but a thriving practice, showcased by the likes of GS Systems, who transformed pandemic-induced chaos into growth by offering Toggle for free and creating a track and trace system at breakneck speed.
Explore the future of hospitality through the lens of...
2024-11-081h 16
Captive Conversations, The Hospitality PodcastGemma Barter - Burgers, Bytes, and Brand Loyalty: Unpacking Digital MarketingGemma from Honest Burgers joins us for a captivating conversation on the intersection of food and digital marketing.
We explore the power of email marketing as a dynamic platform for storytelling, fostering customer loyalty, and the anticipated launch of Honest Burgers' new loyalty program. Gemma shares her insights on the unique challenges of gathering customer data in a predominantly walk-in setting and how innovative digital tools can transform customer experiences.
Our journey also takes a detour through Gemma's vibrant career path, from Harvey Nichols to a passion for food photography and digital marketing. We reminisce...
2024-11-0148 min
Captive Conversations, The Hospitality PodcastShawn P Walchef - Unleashing the Power of Storytelling: Transforming Digital HospitalityIt's episode 25 🙌
I was a little nervous for this one, having the amazing Shawn P Walchef on the podcast, the man, the GOAT, the legend. Shawn was one of the main drivers for myself and many others making content, story telling aswell and giving great advice on how to "be the show, not the commercial". I've been attending the Digital Hospitality community group for about a year, starting on Clubhouse and now on Linkedin Live (6pm UK Weds and Fri), this community is managed by Shawn and his team so please do come a long. I've also lis...
2024-10-2557 min
Captive Conversations, The Hospitality PodcastDan Hawkie - Rethinking Hospitality: Tipping Trends and Tech InnovationsDan Hawkey, Chief Commercial Officer at Tip Jar, joins us for a personal and engaging chat about the untapped potential in the hospitality industry. From his start at Hilton Hotels as a conference host to his journey through Jarvis and Village Hotels, Dan shares how hospitality has been a passion for him for over 20 years. He discusses the industry’s different perceptions across countries like Australia and the U.S., where it's often seen as a lifelong career path, thanks to strong tipping cultures.
Dan also dives into how Tip Jar’s tech, like their Super TRONC prod...
2024-10-2257 minCaptive Conversations, The Hospitality PodcastClip 4 - Hospitality Tech Live 2024- Day 2What a week it's been! Well done to everyone who exhibited at the Hospitality Tech Expo and stayed on their feet chatting with suppliers, partners, and customers.
For me, day 2 Highlights included Dan Brookman's talk about AI in Hospitality Marketing and Jon Horsfield's talk about the Single Pane of Glass.
I also managed to get some fantastic chats with:
🌟 Amy Monaghan at TiPJAR®
🌟 Christian Mouysset at Tenzo
🌟 Margaux Langlade-Demoyen at Lightspeed
🌟 Sophie Davis at Grateful®
🌟Eric Tiv at Crunchtime
📽️ https://youtu.be/Ug
2024-10-1819 minCaptive Conversations, The Hospitality PodcastClip 3 - Hospitality Tech Live 2024 - Day 1What an amazing day 1 at Hospitality Tech Expo. Highlights for me, Tommy Giraux's amazing tech talk, followed by another fantastic talk from William Connors.
I managed to get some fantastic chats with:
🌟 Eli Nadel and David Hume from MarketMan.
🌟 Amy at Airship learning about their new AI bits (don't miss Dan Brookman's talk tomorrow on stage).
🌟Paisley S. at at Pepper learning all about their loyalty platform
🌟 A welcome return to the tech show Centegra and the wonderful Jon Horsfield who showed us some amazing AI quick servic...
2024-10-1521 min
Captive Conversations, The Hospitality PodcastMo Reshard - Revolutionising Hospitality Operations with PreShiftThis week, join Mo Reshard, the visionary founder of Preshift, as he shares his journey from starting at Slug and Lettuce to becoming a pivotal figure in hospitality tech.
Our conversation also ventures into the secrets of fine dining and stories from Michelin-starred kitchens, including challenges restaurants face with Michelin inspectors. Mo discusses the impact of AI on content creation on platforms like LinkedIn, emphasizing the balance of authenticity and visibility. This episode also highlights the importance of empathy and personal growth in the hospitality sector.
Tune in for insights on navigating tech shifts in...
2024-10-111h 18
Captive Conversations, The Hospitality PodcastMason Potter -Tipping the Balance: Grateful’s Impact on Hospitality WorkersJoin us for an enlightening episode as we tackle the unexpected challenges and lessons learned while building a platform. We share their frustration of being promised a one-month project completion only to face an eight-month delay before launch. This leads us into a discussion on the importance of realistic planning and expectations in project development. Next, we take a closer look at the journey of creating a new business aimed at improving the service industry. Motivated by personal experiences with poor service, we discuss how the idea evolved to incentivise better service through transparent...
2024-10-041h 04
Captive Conversations, The Hospitality PodcastThe Evolution of Hospitality Tech with Josh Smith, UK MD of me&uUnlock the secrets to mastering hospitality tech and hear firsthand from Josh of me&u, formerly Mr Yum, as he takes us on his passionate journey in the industry. From the exhilarating moment of landing his first customer to seeing his innovative technology thrive in a local wine bar, Josh's story is one of relentless drive and tangible success. Listen in as we also recount a memorable team outing to Clays, blending Josh's personal anecdotes with valuable industry insights.Our conversation then leads you through the serendipitous beginnings of a thriving IT...
2024-09-271h 06
Captive Conversations, The Hospitality PodcastClip 2 : Tech Tastings, Emerging Trends in Hospitality, Live event at Aqua Nueva September 19th 2024We were beyond excited to participate in the Tech Tastings event: Emerging Trends in Hospitality
Which was a networking event presented by TISSL EPOS, hosted by Tech on Toast, and featured special guests from Krowd, Piggy, Sevenrooms, and GiftPro.
If you’re in the London hospitality scene – whether you’re a restaurateur, pub and bar operator, or any other awesome sector in between – this event was made for you!
So what was on the menu at Tech Tastings?
📍 Incredible Location: Aqua Nueva, Oxford Circus
☕ Food and Drink on TISSL: Guests enjoyed scrumptious canapés, a welcome drin...
2024-09-241h 54
Captive Conversations, The Hospitality PodcastEli Nadel - From Burritos to Breakthroughs in Hospitality TechnologyThe future of hospitality is here, and it’s powered by technology. Join us as we celebrate our 21st episode with the inimitable Eli Nadell from Twice Baked, who brings over a decade of experience to our conversation. We'll explore how restaurant operations are being transformed by cutting-edge systems like Trail and Flint, which streamline team management and optimize delivery promotions. Eli's journey from the high-energy days of launching London restaurants to her current role provides a unique lens on the evolving landscape of customer expectations and technological innovations.
We've shared burritos, challenges, and triumphs, and in this episode, yo...
2024-09-201h 25
Captive Conversations, The Hospitality PodcastClip 1 - Casual Dining Show Day 2024 : Chatting with TIPJAR, Dojo and Workforce.com 🚀🎉 Wrapped up an incredible day at the Casual Dining event! Met amazing tech innovators like Hannah from TiPJAR®, discussing the imminent Fair Tips Act and how crucial it is for transparency in tipping. 🍽️💡
Caught up with Hans from Dojo, chatting about their all-in-one payment solutions and how they're revolutionising transactions in hospitality. 🚀 And yes, couldn't leave without mentioning the exciting "Exclusive" news from Mitch Cook and the team at Workforce.com, set to launch their #payroll services next month!
So many insights and, of course, snagged some cool freebies! 🎁 Couldn't stick aro...
2024-09-1907 min
Captive Conversations, The Hospitality PodcastRuben Nogales - Revolutionising Hospitality loyalty one data point at a TimeJoin us on a captivating journey we chat with Ruben from Como about his journey from Spain to the UK as we explore the unexpected paths that led to a rewarding career in hospitality tech. Our discussion starts with the personal story of moving to the UK to improve his English skills, which unexpectedly turned into a long-term stay due to new job opportunities and personal connections. From selling gelato at Westfield to working at Barclays Bank, each step opened new doors, eventually leading to a pivotal role in the POS industry with Revel, igniting a passion for integrating...
2024-09-1358 min
Captive Conversations, The Hospitality PodcastTommy Giraux - Technology's Role in Transforming Hospitality OperationsWhat if the key to revolutionising your hospitality business lies in real-time data and technology integration? Join us as we sit down with Tommy from Honest Burgers, a hospitality veteran with over a decade of experience, to uncover the secrets behind this transformation. From the shift away from end-of-month reports to leveraging live data for enhanced decision-making, Tommy shares invaluable insights on optimizing essential metrics like sales, guest satisfaction, and average spend per head. We also dive into the tech stack versus single supplier debate, where Tommy's thoughtful analysis will help you make informed tech decisions tailored to your...
2024-09-061h 06
Captive Conversations, The Hospitality PodcastFrom Consulting to Cutting-Edge Hospitality TechUnlock the secrets of the future of hospitality tech with David from 16, Buddy, and Illglu as he shares transformative insights into how artificial intelligence is revolutionizing guest experiences. Discover how AI and machine learning can make every guest interaction personalized and memorable, elevating satisfaction to new heights. Learn about the state of customer feedback in Malta and how enhancing these systems can lead to exceptional service in restaurants and co-working spaces.
Explore the innovative strategies for revitalizing hotel room service with practical examples and expert insights. David reveals how integrating external food delivery platforms...
2024-08-301h 00
Captive Conversations, The Hospitality PodcastTransforming Feedback into Insights: The Power of AI AnalyticsCan artificial intelligence revolutionise the hospitality industry and redefine guest experiences? Imagine a world where digital service and human touch coexist seamlessly. We investigate AI's transformative potential, from automating guest replies to integrating AI in restaurant environments for a more personalized touch. We also forecast how upcoming generations might embrace these innovations, asking what the future holds for the balance between automation and human interaction.
Our adventure continues with an inspiring narrative of turning a side hustle into a flourishing business. Motivated by a life-changing trip and the purchase of an Audi R8, we recount the journey from a...
2024-08-2349 min
Captive Conversations, The Hospitality PodcastDavid Bird - AI, Social Media, and the Future of Customer LoyaltyUncover the secrets behind building a successful sales team from the ground up with David Bird from Impact Data. You'll hear firsthand how David went from collecting customer data on the streets of Manchester to managing UK operations and achieving unexpected success. We'll also reveal his culinary prowess, including his unique take on spaghetti bolognese, featuring surprising ingredients like soy sauce and Marmite. This episode promises rich insights for anyone looking to grow in the fields of sales, data-driven marketing, and team management.
But that's not all—learn how Impact Data elevates hospitality tech and marketing automation to...
2024-08-161h 09
Captive Conversations, The Hospitality PodcastLuci Cunningham - How Airship is Shaping Hospitality Marketing with AI and AutomationEpisode 15, we learn about Luci's introduction in to Hospitality, from working at private events and managing an apple concession store at 19 (this is a great one)
Lucy provides an insider’s view of her role as the head of commercial, shedding light on the company's data-driven approach to customer engagement and loyalty.
We discuss how Airship’s integration of AI and automation is pushing the boundaries of what’s possible in hospitality, envisioning a future where technology enhances rather than replaces personal interactions.
With a mix of personal anecdotes, professional insights, and a glimps...
2024-08-091h 09
Captive Conversations, The Hospitality PodcastTransforming Hospitality Marketing: Insights from Mark McCThis episode, we sit down with the exceptional
Mark McCulloch. We delve into the importance of appreciating every team member's contribution and discuss how such internships can inspire a genuine, long-lasting passion for the industry.
As we navigate through the latest trends and technologies reshaping the hospitality landscape, Mark and I discuss everything from the skyrocketing demand for unique dining experiences to the integration of AI and voice technology. You’ll hear fascinating anecdotes of standout guest personalization efforts and get introduced to innovative tech like Seven Rooms and standout loyalty programs such as Gail's. Mark brings hi...
2024-08-051h 28
Captive Conversations, The Hospitality PodcastWilliam Connors - Revolutionising Hospitality: A Journey Through Tech InnovationsJoin us in this riveting episode as we sit down with William Connors, head of global IT at Noble Group, to explore how technology is transforming the hospitality industry. From his childhood dreams of becoming a sports athlete to his rise as a tech leader, William's journey is both inspiring and insightful. Discover how innovations like kitchen display systems, mobile ordering, and advanced POS systems are revolutionizing restaurant operations. Learn about William's global adventures, from teaching English in Japan to working on major tech installations at Wembley and Arsenal stadiums. Dive deep into the evolution of restaurant tech, the operational...
2024-07-271h 14
Captive Conversations, The Hospitality PodcastChristian Mouysset - Revolutionising Restaurant Operations with Real-Time DataReady to revolutionize your understanding of hospitality technology? Join us for an insightful chat with Christian, Tenzo's dynamic co-founder and CEO. This episode is a treasure trove of personal anecdotes and professional wisdom. You won't want to miss Christian’s expertise on the importance of integrative solutions tailored specifically for the hospitality industry.
Travel back with us to the early 2000s, where we recount the trials and triumphs of developing his own cloud-based POS, labour, and inventory tools. Gain valuable insights from our transition to Lightspeed’s first iteration and the critical role real-time data plays in restaurant operations. We shar...
2024-07-2049 min
Captive Conversations, The Hospitality PodcastLaurens Havenaar - Future-Proofing Customer Loyalty: Trends and Technologies
Join us for a fascinating episode where Laurens and Adam the unique qualities of Piggy, a loyalty CRM gift card platform. We answer a fun question from a previous guest about which animal we'd choose to be, and share personal stories, such as our fondness for the traditional Dutch dish, hutspot. The chapter is a mix of humor, personal reflections, and cultural tidbits, offering listeners a rich and engaging experience.
Listen in as we navigate the world of hospitality tech innovations, touching on self-service kiosks and advanced segmentation systems that cater to a tech-savvy generation. We recount personal journeys...
2024-07-141h 23
Captive Conversations, The Hospitality PodcastTech Innovations Shaping the Future of Guest Loyalty with Arun Kumar🎙️ Dive into the latest episode of our podcast as we explore the fascinating journey of Arun Kumar, the dynamic Head of Partnerships at Incentivio.
From his early tech inclinations inspired by his dad's enthusiasm for gadgets to his insightful transition into the hospitality tech space, Arun brings a wealth of experience and a unique perspective to the table. 🌐🚀
In this episode, Arun discusses Incentivio's mission to democratize advanced marketing tools for restaurants of all sizes, making sophisticated loyalty programs accessible beyond the giants like Starbucks and McDonald's. 🌟 He details how Incentivio integrates AI to enhance customer relat...
2024-07-071h 23
Captive Conversations, The Hospitality PodcastFrom Fine Dining to Fast Service Tissl's Tech JourneyJoin us as we welcome Nima from TISSL in a lively and engaging episode marking a significant milestone as we approach our tenth episode. Nima shares his experiences and insights into TISSL's journey, particularly their advancements in AI technology for business applications. We tackle some light-hearted banter and even share a few dad dances while addressing key questions from our previous guest. Together, we discuss a major professional challenge TISSL is currently facing and the strategies they are implementing to overcome it, blending both professional insights and informal interactions for a comprehensive look at TISSL's past, present, and future.
We...
2024-07-011h 02
Captive Conversations, The Hospitality PodcastSteven Rolfe - From Point One to Kurve: The Evolution of a Hospitality Tech LeaderStephen Rolfe, CEO of Kurve, shares his extraordinary journey from summiting Mont Blanc in memory of a late friend to navigating the complexities of a tech startup. Our conversation with Stephen offers a candid look at balancing the relentless demands of entrepreneurship with personal well-being and the transformative power of outdoor adventure. Through his unique insights, we uncover the defining moments that have shaped his outlook on life and business.
Stephen's transition from international hotel management to co-founding a successful tech company is nothing short of inspiring. He recounts the frustrations of his former career and the serendipitous brainstorming sessions...
2024-06-2459 min
Captive Conversations, The Hospitality PodcastMike Enslin - Speed of Light: Pioneering Tech Solutions in HospitalityCan mastering the art of communication truly transform your hospitality business? Join us as we sit down with Michael Enslin, UK Director at Lightspeed, to unlock the secrets behind exceptional customer service and dynamic team interactions. Michael shares his profound insights on empowering employees to be open, honest, and accountable, and why face-to-face interactions remain crucial in nurturing professional growth and honing communication skills.
Journey with us through Michael’s fascinating career filled with rapid changes and bold decisions. Hear the gripping story of how he navigated from a beloved business to facing global redundancy, undertaking 42 interviews in just 14 da...
2024-06-241h 11
Captive Conversations, The Hospitality PodcastBlending Innovation - Evolutionizing Training in HospitalityIn this episode of Captive Conversations, we welcome Jonah from Blend, a platform redefining training for deskless workers. Jonah shares insights into the founding of Blend, its evolution with support from Antler, and its unique approach using TikTok to engage Gen Z employees. Discover how Blend's innovative solutions are tailoring training to meet the critical needs of the hospitality industry.
Jonah discusses the impact of short-form video on platforms like TikTok for customer engagement and brand building, noting its effectiveness in training and employee empowerment. The conversation also explores the unique role of storytelling and video in enhancing business outcomes.
...
2024-06-101h 03
Captive Conversations, The Hospitality PodcastDigital Marketing Mastery with Kitty Newman from Trapeze MediaJoin us on Captive Conversations as Kitty Newman from Trapeze Media shares her extensive experience in media and digital marketing within the hospitality industry. Discover the story behind Trapeze Media's name and learn about Kitty's strategic focus beyond social media. She delves into emerging tech trends, highlighting the need for advanced analytics and mixed media reporting in response to evolving digital privacy norms.
The episode takes a lighter turn with a fun comparison of Tim Tams and Penguin biscuits, followed by a culinary journey featuring unique dishes like the Lotus Biscoff Burger from Filthy Buns and the peanut butter burger...
2024-06-021h 11
Captive Conversations, The Hospitality PodcastTackling No-Shows in Hospitality - A Titans Hospitality EventI was honoured to be on the panel at this fantastic Hospitality Titans ™️ event, talking about no-shows.
Quick facts from the lovely people at Zonal & Jocelyn de Goey
Top 5 reasons for #noshows
➡️27%🔹Having a change of plans
➡️21%🔹 Others with the group cancelling
➡️20%🔹People booking multiple venues
➡️20%🔹One member of the group falling ill
➡️15%🔹Forgetting about their booking
No-shows cost the industry an estimated🔹17.5 Billion a year, and Sunday is the most popular day for people not turning up.
The event was at Leaf & Cane a...
2024-05-271h 00
Captive Conversations, The Hospitality PodcastNavigating the Future of F&B in Hotels with Scot TurnerUnlock the secrets of hospitality mastery with industry titan Scott Turner from Auden Hospitality as we traverse his remarkable journey and the birth of Auden's identity.
Prepare to be whisked away on a culinary odyssey where we pit Tim Tams against Penguins (thanks to our last guest) and recount hotel experiences that redefine luxury. This episode isn't just about taste tests and travel tales; it's a masterclass in the nuanced art of F&B, and creating a personal brand that resonates.
Our dialogue with Scott doesn't shy away from the gritty realities of the hospitality industry, examining the fusion...
2024-05-231h 07
Captive Conversations, The Hospitality PodcastBytes and Bites: How Redcat's Innovations are Reshaping Hospitality TechEpisode 2 is here!
Venture into the world of hospitality technology with Lawrence Pelletier (LP) from RedCat Hospitality paints a vivid picture of innovation and determination.
In this episode, we delve into how their revolutionary platform is reshaping the landscape of hospitality management, offering unique insights into the challenges and triumphs of implementing cutting-edge tech solutions.
Discover how LP's experiences have fuelled a passion for bridging tech gaps, making every dining experience memorable.
Tune in to uncover the secrets behind running successful hospitality ventures through smarter technology.
For more information about Redcat's Hospitality Platform, pop over to their website below
https...
2024-05-201h 18
Captive Conversations, The Hospitality PodcastAll you need to know about the hospitality tech stack and more.. with Chris Fletcher.Titles
• Behind the Scenes of Hospitality Tech: A Deep Dive with Chris Fletcher
• Exploring the Tech Operations and Marketing in Hospitality with Chris Fletcher
• The Inside Scoop on Hospitality Tech: A Conversation with Chris Fletcher
• Unveiling the Challenges and Successes of Hospitality Tech with Chris Fletcher
• Navigating the Hospitality Tech Landscape: Insights from Chris Fletcher
Detailed Synopsis:
In this episode of Captive Conversations, I had the pleasure of interviewing Chris Fletcher from Tech on Toast. The episode started off with some technical challenges...
2024-05-1556 minCaptive Conversations, The Hospitality PodcastCaptive Conversations is nearly here - TeaserCaptive Conversations is nearly here
Welcome to Captive Conversations, I'm your host Adam Forman from Captive WiFi. Join us as we dive into the behind-the-scenes stories of hospitality leaders, exploring tech, operations, and marketing through the eyes of the experts. Let's get the inside scoop together
2024-05-0800 min