Shows
Home Care UWhat We Learned About AI in Home Care in 2024 and What’s Coming NextIn this episode, we dive into the AI breakthroughs that shaped home care in 2024 and explore what lies ahead for 2025. Dan, Spencer, and Victoria from Careswitch, share their perspectives on how generative AI has impacted the industry, from technological advancements to real-world results seen by home care owners using tools like Careswitch. Tune in to learn about emerging trends, practical tips for leveraging AI effectively, and the exciting innovations on the horizon for 2025.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect...2024-12-231h 07
Home Care U5 Metrics to Keep a Closer Eye On in 2025 (Todd Austin)In this episode, Todd Austin, President and COO of Activated Insights, unpacks key takeaways from the 2024 Benchmarking Report and explores the evolving role of data in the home care industry. He highlights five critical metrics home care owners should closely monitor in 2025 to drive growth, improve care quality, and stay competitive. Todd shares actionable insights on where the industry still has room to improve and how data-driven decision-making can transform operations.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the...2024-12-161h 01
Home Care UWhat a Successful First 90 Days Looks Like for New Hires (Bryan White)How do you reduce turnover and set new hires up for success during their critical first 90 days? In this episode, Bryan White, Co-Founder of Pre-Intent and a sales leader at Activated Insights, shares insights on why most turnover happens in this period and provides a granular week-by-week breakdown of effective onboarding strategies, from the first week to day 90— we’ll cover tailored touch points, proactive engagement, impactful training, and actionable steps to address dissatisfaction.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConn...2024-12-0959 min
Home Care URethinking Caregiver Retention with Small Gestures That Create a Big Impact (Becky Reel)Without your caregivers, your agency doesn’t exist. So how do you keep them happy and engaged? Becky Reel, Founder of Reel Home Care Consulting is here to explain the magic of small, unexpected gestures—like surprising a caregiver with their favorite coffee or celebrating their work anniversary with a personal touch. We’ll also discuss how creating a culture where caregivers feel genuinely valued translates directly into better client care. When your caregivers are thriving, your agency is too.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: 2024-11-251h 01
Home Care UUnderstanding the Recruitment Lifecycle and How to Reduce Drop-Off (Brittany Kase Pt. 2)An applicant lifecycle can have anywhere from 5-20 touchpoints. While speed is important, it’s not always the answer. Brittany Kase of Carework returns to breakdown the applicant lifecycle, tools and channels that can improve the applicant experience, and common stages where applicants tend to drop off.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-11-1857 min
Home Care UHow to Write and Manage High-Performing Indeed Job Ads (Brittany Kase Pt. 1)Indeed remains the top recruiting channel for home care, but the landscape of job ads is changing. Brittany Kase, an Account Manager at Carework and an expert in Indeed recruiting, spends her days immersed in Indeed. She helps home care agencies nationwide craft, manage, and optimize their job ads for better performance. Brittany is here to share her insider knowledge on navigating Indeed’s evolving features and maximizing results—tune in to learn specific tips for attracting top talent on Indeed.Enjoying the show? Send me a text and let me know!Learn more about Care...2024-11-111h 00
Home Care UThe Keys to Operational Success from a Leading Franchise (Pt. 2 Dustin Distefano)In part two with A Place at Home's co-founder, Dustin Distefano, we uncover the secrets to operational success in the home care From tactical strategies in finance, sales, recruitment, and care to coaching franchisees through plateaus, Dustin shares invaluable insights for long-term business growth. Tune in to learn how they’re setting up for success over the next decade and the challenges they've conquered along the way.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Mi...2024-10-291h 00
Home Care UThe Story of Building A Place at Home Franchise (Pt. 1 Jerod Evanich)In this episode, I sit down with the co-founder of A Place at Home to explore their journey from starting the business to building a national franchise. We dive into the key strategies that led to their success, the challenges they've faced, and their mission to embrace diversity. Plus, get a glimpse into what they’re focused on today and their exciting vision for the future of home care.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on Li...2024-10-2152 min
Home Care USales Strategies for 2025: Referral Marketing, Rate Setting, and Closing Tactics (Steve Weiss Pt. 2)2025 is around the corner and year end planning quickly becomes goal-setting for the new year. Steve returns to talk about establishing goals and expectations for a new year—specifically, we'll highlight long-term sales goals, establishing and increasing rates, and tactics to help you close more leads.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-10-141h 04
Home Care UNavigating Q4: Year-End Planning for Your Home Care Business (Steve Weiss Pt. 1)It's Q4 and everyone should be thinking about year-end planning. Steve Weiss, CEO of Home Care Evolution, and industry recognized thought leader and sales expert is here to share what a successful year-end business plan should look like. We'll also talk about the upcoming election, policies and trends that will impact home care, and how to future-proof your business during these turbulent times.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred 2024-10-071h 02
Home Care UHow the CMS Quadruple Aim Model Inspired a Home Care Business and Resulted in Millions (Guy Tommasi)Lifetime Care at Home was one of the first non-medical home care agencies in the country to incorporate the CMS Quadruple Aim Value Based Care pillars into its care model. Guy Tommasi, former Managing Director of 13 years, is here to share how he captured millions in revenue by increasing cases, improving operations, and elevating company culture.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by...2024-09-301h 04
Home Care ULessons From a Multi-Million Dollar Home Care Marketer Turned OwnerIn a highly saturated market, the coffee and donut method doesn’t stand a chance. Wayne Morgan, Owner of Amada Central NJ is here to share how he sold millions year over year as a home care marketer, leading him to start a home care business of his own.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-09-231h 05
Home Care UWhy You Might Consider a Virtual Assistant for Your Next Office Hire (Regina Ascunsion)Virtual assistants are transforming some home care businesses, from recruitment to on-call support. Regina Asuncion, CEO of a leading virtual assistant firm, shares the honest truth about the pros, cons, and everything in between when it comes to outsourcing critical home care tasks. Whether you're curious about the cost-effectiveness or the challenges involved, this episode will give you a clear picture of whether or not you should consider virtual assistants for your home care operation.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.com2024-09-1653 min
Home Care U$20M in 20 Years—How a Home Care Sales Team Manages Over 100 Active Referral Partners (John Neagle)John Neagle, Director of Sales at HomeWell Care Services of New Jersey is here to talk about how they built and manage a massive referral network. We'll unpack making lasting relationships, finding aligned incentives, generating a steady pipeline of leads, and evolving sales strategies with a growing team.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-09-0348 min
Home Care U$20M in 20 Years—Strategies from a Successful Home Care Franchise Owner (Lou Romano)Lou Romano, Owner of HomeWell Care Services of New Jersey is here to talk about his two decades of growth, challenges, and success. We dive into the challenges he faced, key strategies for scaling, and the importance of building strong and dedicated team. We also cover financial tactics, managing burnout, and adapting to industry changes. This session offers valuable insights for anyone in the home care industry.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: ...2024-08-2657 min
Home Care UHow to Manage Margins, Cashflow, and KPIs for VIP Private Pay Clients (Justin Currie Pt. 2)Home care operations and cashflow vary pretty widely depending on your payer mix. Justin Currie returns to talk about healthy margins and cashflow management for high dollar private pay clients. He’ll also discuss proper KPIs specific to private pay businesses.Get 70% off Justin's Grow Program by going to:https://masters-of-home-care.circle.so/checkout/home-care-mba-grow-QBHtoUse the code: CARESWITCHEnjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on Li...2024-08-1955 min
Home Care UA Framework for Landing High Value VIP Private Pay Clients (Justin Currie Pt. 1)Looking to attract more high dollar VIP private pay clients? Justin Currie, Founder of WellSprings Home Care and Founder of Masters of Home Care is here to unpack key attributes, effective referral sources, and compelling messaging to attract VIP private pay clients. He’ll also share how to handle high pricing objections—come learn from a private pay expert.More resources from Justin:http://www.mastersofhomecare.com/—Home Care MBA Programshttp://www.homecaremba.com/—NewsletterEnjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.com2024-08-1257 min
Home Care UThe Most Dangerous Threat to Home Care Owners: Burnout (Jessica Nobles Pt. 2)You may be asking yourself, how much stress in home care is normal vs. unhealthy? Some days are harder than others, some weeks seem to drag on, and sometimes you're on the verge of a total meltdown. Jessica Nobles returns to talk about the very real case of burnout that all owners face at some point during their journey—and she opens up about her own case of burnout and how she overcame it. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comCon...2024-08-0555 min
Home Care UHow to Structure Service Hours to Increase Margins (Jessica Nobles Pt. 1)Home care scheduling often gets compared to jigsaw puzzles or a chess match or sometimes pure chaos. Juggling shifts, managing evolving clients needs, balancing caregiver availability…it’s an ongoing struggle for every agency. Jessica Nobles, Founder of Home Care Ops is here to help you bring order to the chaos by teaching her method: structured scheduling. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by pa...2024-07-291h 00
Home Care UExpert Session Continued: Analyzing Your Home Care Financial Performance (Dana Charumbira Pt. 2)There are a 100 ways to slice and dice business revenue. Dana Charumbira is back to give insight on analyzing revenue, how to calculate and monitor margins, and common pitfalls when it comes to overhead costs. She'll also cover tips for long-term revenue management and budgeting that works.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-07-2251 min
Home Care UExpert Session on Home Care Billing, Invoicing, and Managing Accounts Receivable (Dana Charumbira Pt. 1)Establishing the proper payment terms and invoicing frequency impacts all downstream revenue and cashflow. However, many agencies are doing it wrong. Dana Charumbira, Managing Director of The Home Care CPAs, is here to set the record straight and detail out small billing improvements that will help you scale revenue faster.Connect with Dana Charumbira on LinkedIn.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was...2024-07-1651 min
Home Care UThe Careswitch Story—And How We're Building the Future of Home Care (Ilya Vakhutinsky)Home Care U is brought to you by Careswitch. Co-Founder and CEO of Careswitch, Ilya Vakhutinsky is here to share his founder story, why we went all in on AI, and his vision for the future of home care.Connect with Ilya on LinkedIn: https://www.linkedin.com/in/ilyvak/Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-07-081h 10
Home Care UFour Proven Strategies to Breakaway from Your Home Care Competition (Aaron Marcum Pt. 2)Home care competition is heating up nationwide because we all know… the demand is skyrocketing. Aaron Marcum returns to talk about four proven strategies to separate yourself from the rest. We’ll dive into attracting and retaining talent, optimizing internal systems and processes, integrating technology, and gaining business control while also delegating to your team.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-07-011h 02
Home Care UHow to 10x Your Growth Mindset as a Home Care Owner (Aaron Marcum Pt. 1)He operated an agency for 7 years, it sold and became publicly traded. He founded Home Care Pulse, it resulted in a 10x exit. He recently guided an independent home care business to 4x their revenue in less than 24 months. You could say he knows what he’s doing—Aaron Marcum joins Home Care U to talk about how your home care business will never grow beyond your thinking and why that matters.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the...2024-06-2457 min
Home Care UHow to Refresh Your Home Care Brand to Drive New Business (Adam Corcoran Pt. 2)Is your home care brand getting lost amongst your competition? Is your branding material attracting new clients and caregivers? These are the types of questions you should be asking yourself—but also, Adam Corcoran, branding expert is here to help you answer. Listen to learn things like what branding material actually matters to when to consider rebranding your home care agency.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred Th...2024-06-171h 03
Home Care UThe Benefits of LTC Clients and How to Scale LTC Revenue (Adam Corcoran Pt. 1)Many home care businesses only have a small portion of revenue from Long Term Care Insurance. Adam Corcoran, former Director of Business Development at Golden Care and CEO of Elevation Marketing is here to talk about how he became an expert in LTC and how it resulted in over $1M in LTC claims per year for the business.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was...2024-06-1056 min
Home Care UHow Leadership was the Key to Grow the Business to 1 Million Hours of Care Annually (Emily Isbell Pt. 2)The successes and failures of all home care operations tie back to leadership. Emily Isbell returns to break down her approach to roles, responsibilities, meetings, accountability, and development of the office team. The path to success wasn’t all sunshine and rainbows, so she’ll include hard lessons learned and honest mistakes made along the way.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by park...2024-06-0355 minHome Care UThe Story from Caregiver to Leading 7 Offices Across 3 States (Emily Isbell Pt. 1)She started as a caregiver in college. Then quickly realized you could make a living in home care. So, she changed her degree and asked the owner how she could get to his position someday. 14 years later, she’s got one of the most impressive success stories in home care. Emily Isbell, former VP of Operations at Home Instead and current CEO of EI & Company, is here to share her journey and how she did it.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.com...2024-05-2756 minHome Care UHow the Top 5% of Home Care Providers Communicate and Implement KPIs (Stephen Tweed Pt. 2)KPIs are more than numbers on a spreadsheet; they're accountability metrics embedded in your company culture. In this episode with returning guest, Stephen Tweed, we'll focus on the communication, implementation, and sustainability of the right KPIs for a home care business.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-05-2159 minHome Care U5 Macro Home Care Trends and How They Impact Providers (Stephen Tweed Pt 1.)He's been called the "godfather of home care" but you may know him as Stephen Tweed, Founder and CEO of Leading Home Care. Join us as we unpack key trends that are shaping the future of home care—we'll discuss topics including: workforce, technology, consolidation, payers, and private caregivers.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-05-131h 08Home Care UCypress Home Care Earns $400K Grant to Expand Care for Medicaid Clients (Bob Roth & James Cohen Pt. 2)Cypress Home Care has received the Arizona Healthcare Cost Containment System (AHCCCS) American Rescue Plan (ARP) program award, in partnership with Nevvon and PocketRN. Bob Roth and James Cohen, CEO of Nevvon, are here to share how they plan to expand care and drive innovation for Medicaid clients.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-05-0650 minHome Care UAging in America and Its Impact on the Home Care Industry (Bob Roth Pt. 1)The world is changing at an accelerated pace, technology is playing a significant role in this change, but it is the demographic shift that is going to have the biggest impact on our country and on humanity. Bob Roth, Co-Founder and Managing Partner of Cypress Home Care is here to discuss how we prepare to care for this growing aging demographic today and into the future.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam A...2024-04-2958 minHome Care UHow to Create a Specialty Program—And Why You Need One (Laura Shaw-deBruin Pt. 2)The needs of our aging population are complex, personal, and often go beyond the standard ADLs. Norwood Seniors Network runs several specialty programs in parallel with their home care services. Laura’s here to explain how to create a specialty program and the value it drives for the clients and the business.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-04-2258 minHome Care UHow Norwood Life Society Pioneered Aging Care in Chicago (Laura Shaw-deBruin Pt. 1)Not too many senior care companies can say they’ve been around for 120 years. Laura Shaw-deBruin, Executive Director of Norwood Seniors Network will share the inspiration, hurdles, and strategic decisions behind the brand that’s been serving greater Chicago for over a century.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-04-1558 minHome Care UWhat Performance Metrics Should a Home Care Agency Be Tracking in 2024 and Why (Jensen Jones)How do you know if you're using the right KPIs? Jensen Jones, CEO of the Home Care CEO Forum, regularly gathers with home care owners in the top 10% of the industry—he's here to share his deep research on metrics and how to pick the right KPIs for your business.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-04-081h 08Home Care ULittle Decisions That Had the Most Outsized Impact on His Business (Kunu Kaushal Pt. 2)Kunu Kaushal returns to break down a handful of seemingly small decisions that he’s made, that have actually had a huge impact on his business—be prepared for some surprises.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-04-011h 11Home Care USome Big Mistakes He Made—And What He’d Do Differently (Kunu Kaushal Pt. 1)Ever wanted to hear a few vulnerable mistakes made by a wildly successful leader in home care? Well, here’s your chance. Kunu Kaushal, Founder and CEO of Senior Solutions in Tennessee, will share some distinct mistakes he’s made along the way and what he’d do differently if he could go back.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-03-251h 03Home Care UThe Change Healthcare Data Breach and What it Means for Home Care Providers (Joseph Dworcan)The healthcare sector just got hit with a cyberattack that could be the most significant in its history. Joseph Dworcan, VP of Product Strategy at Paradigm Senior Services joins us to discuss what happened, who's impacted, and how providers can better safeguard their data.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-03-1956 minHome Care UWhat To Do—8 Things the Most Successful Franchisees Are Doing (Matt Ericksen Pt. 2)Top performers are intentional about how they think about and run their business. Matt Ericksen is back to share a specific list of tactics that he’s observed while visiting top franchisees around the country.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-03-1159 minHome Care UWhat Not to Do—Lessons Learned from Underperforming Franchisees (Matt Ericksen Pt. 1)Sometimes it’s better to learn from the mistakes and failures of others. Another owners’ misstep could be an avoided pitfall for you. Matt Ericksen, Director of Sales & Operations at Griswold Home Care, is here to share uncomfortable truths and stories about franchisees that are falling behind.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-03-0558 minHome Care UA Deep-Dive Into Territory Analysis & Optimization (Julio Briones Pt. 2)You're almost certainly not taking full advantage of the local opportunities for referral marketing and recruitment within a few miles of your office. Julio Briones, CEO of Briones Home Care Consulting, is here to talk about why—and how to fix that.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-02-271h 04Home Care UHow to Create a 12-Month Strategic Plan For Your Home Care Agency (Julio Briones Pt. 1)A pitfall of the entrepreneurial mindset is the tendency to just do stuff and see if your business grows as a result. What could possibly go wrong? We're bringing back one of our most popular guests, Julio Briones, to talk about creating a strategic plan for consistent, predictable growth.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-02-1758 minHome Care UThe Ins And Outs of Growing a Home Care Agency Through Acquisitions (John Bennett Pt. 2)Within a few years, John Bennett went from high school football coach to CEO of one of the country's fastest-growing home care companies. What can other owners learn from his journey? Let's find out. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-02-1158 minHome Care UHow A High School Football Coach Landed His Home Care Agency On the Inc 5000 Fastest-Growing Companies List (John Bennett Pt. 1)Within a few years, John Bennett went from high school football coach to CEO of one of the country's fastest-growing home care companies. What can other owners learn from his journey? Let's find out. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-02-0456 minHome Care UWhat You Need to Know If You've Ever Considered Selling Your Agency (Doni Perl)Whether it's on the horizon or a vague future hope in the moments when you have time to step back and take a breath, you probably intend to sell your agency at some point. In this class, we're teaming up with a private equity advisor specializing in home care transactions to go through all the questions that will help you make educated decisions to work toward this goal.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: 2024-01-291h 10Home Care USo You've Been Acquired By A Private Equity Firm. Now What? (Catherine Vergara Pt. 2)Over the last several years, private equity firms have started buying up home care agencies across the country. How does this impact the people in an agency, how do you maintain a good working relationship with the new owners, and how can agencies ensure that clients and caregivers remain the priority?Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2024-01-2153 minHome Care UWhat Is Care Management And How Does It Affect Home Care Services? (Catherine Vergara Pt. 1)More and more agencies are focusing on care management as a referral source or adding care management as one of their service lines. How does it work, how does it fit into your overall strategy, and how can you decide whether or not to pursue it? Catherine Vergara, president of Texas-based CareFor, is here to tell all. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced b...2024-01-1456 min
Home Care UThe Processes and Culture It Takes to Grow 300% Year-Over-Year (Becky Reel Pt. 2)Becky Reel's agency earned the highest client and caregiver satisfaction scores of any home care agency in North America while growing as rapidly as 300% YoY—all while she was raising two young kids with her husband and living a full life outside of her work. In part 1 we learned her story; in part 2, we dig into the processes and strategy she used to make it all happen.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Mi...2023-12-2655 min
Home Care UThe Story of the #1 Rated Home Care Agency in North America (Becky Reel Pt. 1)Becky Reel's agency earned the highest client and caregiver satisfaction scores of any home care agency in North America while growing as rapidly as 300% YoY—all while she was raising two young kids with her husband and dealing with a slew of health challenges. How'd she do it? We're going to find out.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-12-1750 min
2 Pizza MarketingFinding Your Way through a Pivot with Connor Kunz (CareSwitch)In this follow-up episode to "Navigating a Pivot", Careswitch Head of Growth Connor Kunz shares the outcome of the pivot he was working on - alongside Melissa Moody's pivot recap from her time at Gated. You're going to hear the two discuss the nitty-gritty of what it looks like: when you pivot to an entirely new sales modelwhen you pivot to a new product altogetherwhen you have to psych yourself up to keep digging inwhen building a website as part of the pivot is the right OR WRONG thing to dounder the pressures of VC investmentwhen roles change po...2023-12-1427 minHome Care UWhy You Should Care About Cheer Home Care's Caregiver Tier System (Gabrielle Pumpian and Brooke Martindale)Why are some of Cheer Home Care's caregivers required to have bachelors degrees? Where is Cheer finding these caregivers? And how does the system they've invented impact the idea of caregiving as a true career? These are all questions we're excited to dig into in this episode. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-12-1046 minHome Care UHow to Build Referral Relationships When Donuts And Cold Calls Aren't Cutting It Anymore (Gabrielle Pumpian)Referral sources are the foundation of most large agencies' revenue. But as any experienced marketer will tell you, establishing these relationships has gotten more and more competitive. Here's how 3x home care marketer Gabrielle Pumpian is handling the challenge. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-12-0355 minHome Care UHow to Find, Train, and Develop Great Administrators (Krystal Wilkinson)Having run a successful agency for ten years and serving as the president of Arizona's chapter of the Home Care Association of America, Krystal Wilkinson's passion is developing leadership talent. Join us as she sounds off on this very challenging aspect of home care agency management.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-11-191h 01Home Care UCommon Threads Between the Most Successful Home Care Leaders (Miriam Allred)Miriam Allred has spent five years interviewing hundreds of home care's top leaders. In 60 minutes, here's what she's learned from them—and what she says they're all doing similarly. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-11-1254 minHome Care UHow to Become A Community Pillar So That Referral Sources Come to You (Lance A. Slatton)Rated the top local business in the state of Michigan, Enriched Life Home Care enjoys every agency's dream: their referral partners come to them. How did they do it? We're here to find out. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-11-0657 minHome Care URetention Strategies to Keep Caregivers For the Long-Haul (Kristin Beckholt & Stephanie Coursey Pt. 2)Kristin Beckholt is a home care success story—an RN who started her own agency, scaled it, and now helps other agencies do the same. Part of her secret is her laser-focus on caregiver experience and culture, starting with the moment they apply. Come here both sides of the story as we interview Kristin alongside her lead care professional, Stephanie Coursey. In this episode we discuss their Tik Tok account: you can find it at @ihcofwashington on Tik Tok.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: ...2023-10-2954 min
Learning from Across the TableMiriam Allred - Keys to Growth through Community and DeterminationAre you interested in how to grow yourself? Looking to Find Your Voice?Do you know what your Learning Love Language is? All of these questions and more are discussed in this episode.Miriam AllredOne of the top recognized voices in home care, Miriam Allred helps industry leaders share their experience in useful ways. Background in digital marketing. Current sales partnerships professional. 2x podcast host.Miriam helps us to understand why it is important to get started no mater how confident you feel and...2023-10-251h 10Home Care UHow to Retain More Caregivers From Application to Day 90 (Kristin Beckholt & Stephanie Coursey Pt. 1)Kristin Beckholt is a home care success story—an RN who started her own agency, scaled it rapidly, and now helps other agencies do the same. Part of her secret is her laser-focus on caregiver experience and culture, starting with the moment they apply. Come here both sides of the story as we interview Kristin alongside her lead care professional, Stephanie Coursey. Click the blue link on the left side of the screen to register.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.com2023-10-2255 minHome Care UHow to Sharpen Your Recruitment Marketing With the 7 Caregiver Personas (Maggie Keen Pt. 2)In part 2 of our series with MissionCare Collective, we’re here to talk about their Workforce Study, the seven caregiver personas it highlights, and the very specific way this information can help you upgrade your recruitment strategy. Download the report free: https://www.missioncare.com/workforce-report-jan23Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-10-1455 minHome Care UThe Hidden Challenges of Running a Home Care Agency (Maggie Keen Pt. 1)New data from MissionCare Collective paints a detailed picture of the parts of home care people that are tough to talk about—everything from racist requests by clients to caregivers being 3x more likely to experience anxiety and depression than the overall US population. Maggie Keen, VP of MissionCare Collective, is here to explain these findings and share ways that home care agencies can navigate the challenges that no one likes to talk about. Download the report: https://www.missioncare.com/provider-study-downloadEnjoying the show? Send me a text and let me know!Lea...2023-10-0958 minHome Care UHow to Build An Agency That Can Grow Without You (Andrea Cohen)Whether you plan to eventually sell, want to exit daily operations, or just want to get a good night's sleep now and then, you'll need to build up processes and leaders who can keep your agency going without you. Andrea Cohen, founder of Houseworks and HCAOA board member, is here to talk about how she successfully did it.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was...2023-10-0259 minHome Care UA Detailed Look At Building Your Marketing Budget (corecubed pt. 2)How much should you pay a marketer? How much should you put into community advertising? How about online leads? Google ads? With all these decisions, it can be tough to decide where to put your marketing dollars. In part 2 of our series with the marketing experts from corecubed, we'll discuss how to go about making these decisions. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced b...2023-09-2555 minHome Care UWhat Marketing Should You Handle In-House And What Should You Outsource? (corecubed pt. 1)"Marketing" is a broad term in home care that includes everything from community networking to web design to Google Ads. Every agency owner faces the decision of what to do themselves, what to hire an employee to do, and what to outsource completely to a contractor. The marketing experts from corecubed are here to talk about how to make these decisions.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred ...2023-09-1755 minHome Care UHow To Decide Which Social Media Platforms To Use (Nick Bonitatibus Pt. 2)Social media can be a core element of your marketing and recruitment success, or it can be a discouraging time suck that yields little or nothing to show. In this episode we go platform-by-platform and channel-by-channel to talk about which ones you should be on and which ones aren't worth your time. Spoiler: some of the big ones aren't worth it.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred ...2023-09-111h 05Home Care UHow to Make Hard-Hitting Video Marketing Content On A Tight Budget (Nick Bonitatibus Pt. 1)The episode for people who have repeatedly been told they need to be using video to market their home care agency, but don't know where to start. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-09-0455 minHome Care UOperational Strategies to Beat Growth Plateaus (Jesse Walters)Jesse Walters sees scaling home care agencies as a repeatable, predictable process if you understand the science behind it. Join us as we mine his knowledge from his time in executive leadership at TheKey and now as CEO of Hillendale Home Care.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-08-2756 minHome Care UHow to Make Organizational Culture Your Competitive Advantage (Aaron Stapleton)Culture is like a garden—something is going to grow whether you like it or not. It's your choice whether what grows is weeds or flowers. Listen in as Aaron Stapleton, longtime home care leader and CEO, breaks down his experiences and strategies for intentionally creating a great organizational culture.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-08-2257 minHome Care UHow to Convert More Online Leads to Clients (A Place For Mom Pt. 2)Online lead sites can be expensive, and it's no use getting leads if you aren't converting them. Since these leads are typically sold to multiple agencies at once, it's a race to contact them first and it's all too easy for them to fall between the cracks. We're bringing on the experts from A Place For Mom to talk about the best ways you can convert more leads to clients.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host...2023-08-1358 minHome Care UHow to Maximize the Number of Online Leads You're Getting (A Place For Mom Pt. 1)Very few home care agencies succeed without at least some amount of online marketing in their mix. We're bringing on the experts from A Place For Mom to talk about the strategies you should know if you want to make the most of the dollars you're putting into online lead sites and other digital marketing.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane...2023-08-0752 minHome Care UDemystifying the Deep Dark World of Third-Party Billing (Greg Bean Pt. 2)Third-party billing is one of the most technical, opaque topics in home care—yet it's a critical part of business growth for thousands of agencies. We've found one of the industry's leading experts on how the various types of third-party billing work and he's giving a masterclass on moving into Medicaid billing, long-term care insurance, Medicare Advantage, and more.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode wa...2023-07-3155 minHome Care UThe Positive-Psychology-Based Caregiver Onboarding Program Made By An Agency-Owner-Turned-CoachEnjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-07-2450 minHome Care UA Former Insider's Breakdown of the 2023 HCP Benchmark ReportThe HCP Benchmark Report, formerly the Home Care Benchmarking Study, is a 200-page report on operational benchmarks and trends for home care agencies. Did we mention members of our team used to run the study? We're here to give you the most important insights from this year's edition in 60 minutes.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-07-1753 minHome Care U2023 Pay Trends: How to Set the Right Compensation For Yourself & Your EmployeesHow much should you be paying, how much should you be taking in compensation as the owner, and how should you go about setting pay scales? In this special episode with a panel of experts from the Home Care Association of America, we discuss all these questions and more. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-07-0356 minHome Care UHow Robots Are Going to Change Your Job—And Why They Need ToA topic so important it merits a very nontraditional episode. We're bringing on Romi Gubes, CEO of Sensi.ai, to talk about why she feels so strongly that home care needs the help of artificial intelligence that she founded a company to make it happen.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-07-0351 minHome Care UThe Art and Science of Scheduling (Brett Ringold Pt. 2)Part two of our deepest of deep dives into scheduling with the scheduling master himself, Brett Ringold of A Long Term Companion.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-06-2659 minHome Care UAll The Scheduling Optimization Strategies No One Ever Told You (Brett Ringold Pt. 1)If scheduling is like a Rubik's Cube, Brett Ringold is like that guy you knew in college who could solve it behind his back. Learn his secrets to optimize this very key part of your operations.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-06-1959 min
2 Pizza MarketingExamining the Emotional Weight of a PivotMelissa chats with Head of Growth at CareSwitch, Connor Kunz, about the dreaded PIVOT and what it means for small team marketers. In this Part 1 (of 2), Melissa and Connor specifically discuss the emotional burden of a pivot and the mental and psychological questions that marketers deal with when executing a pivot. They'll answer 8 heavy-hitting questions, including:--- Send in a voice message: https://podcasters.spotify.com/pod/show/2pizzamarketing/messageSupport the show This is a public episode. If...2023-06-1249 minHome Care UEverything You've Ever Wanted to Know About VA BIlling (Greg Bean Pt. 1)VA billing is one of the most technical, opaque topics in home care—yet it's a critical part of business growth for thousands of agencies. We've found one of the industry's leading experts on how VA billing works and making him tell us everything he knows.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-06-0553 minHome Care UHow to Attract the Best Talent Without Breaking The Bank (Connor Kunz Pt. 1)What can you change about your pay strategy to attract the best talent without killing your margins? Thanks to our Home Care Compensation Report, we've got answers.This episode was produced by KaneCast. 2023-05-2353 minHome Care UHow An Agency in Oklahoma Hit 100% Growth Two Years In A Row (Tim Smith Pt. 2)After several years of near-stagnant growth, three things happened that helped Tim Smith double his agency's revenue multiple years in a row. We talk about what those are and what he learned from the experience that you can apply in your own agency.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-05-1455 minHome Care UHow to Keep Control Of Your Money (Tim Smith Pt. 1)How do you look for signals that your expenses are getting out of line? How can you put processes in place to avoid this? And just where'd all the money go, anyway? Tim Smith, finance guru among home care owners, sounds off.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-05-0955 minHome Care UThe Pros And Cons of Becoming A Franchisee (Michelle Cone Pt. 2)Every home care owner asks themselves whether to go independent or become part of a franchise. The answer depends. Michelle Cone, SVP of HomeWell and colleague Mike Condon, explain. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-05-0248 minHome Care UHow to Grow Your Home Care Agency Using What You Have Today (Michelle Cone Pt. 1)Michelle Cone, SVP of HomeWell says you can turn one client into $1M in revenue over time. Here's how.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-04-2548 minHome Care UAll Your Insurance Questions Answered (Gavin Studner Pt. 2)Come learn how to protect your agency, cut down on insurance cost, and ask every insurance question you've ever wanted to ask to a guy who's one of the leading insurance experts in home care.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-04-1659 minHome Care UAll Your Questions About Workers Comp Answered (Gavin Studner Pt. 1)It's your second-largest expense. Learn everything you need to keep it as low as possible.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-04-1159 minHome Care UThe Best Caregiver Hiring Process We've Ever Heard Of (Jeff Wiberg Pt. 2)As CEO of a rapidly-growing home care agency and president of the Home Care Association of America board, Jeff Wiberg has a unique combination of on-the-ground insights and high-level vision. His agency has been used as a case study of caregiver hiring/retention; here are his methods.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-03-2856 minHome Care UHow To Hire When Hiring Is Tough (Jeff Wiberg Pt. 1)In summer 2021, the CEO of Family Resource Home Care called an emergency meeting to address their rapidly dwindling hiring pool. The strategies they chose became a case study in how to hire competitively when recruitment feels impossible.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-03-2157 minHome Care UHow to Beat Your Competition on Indeed (Rachel Gartner Pt. 2)In Recruitment 101, we covered Rachel's approach to creating a holistic recruitment strategy. In Recruitment 102, we dive into the most-used recruitment channel: Indeed. Come ready to learn everything about winning on Indeed, from setting budget to writing your ads.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-03-1457 minHome Care UHow To Build A Recruitment Strategy (Rachel Gartner Pt. 1)Rachel Gartner started off as a recruiter for a home care agency. Her methods were so successful that within two years, she was running her own company handling recruitment for home care agencies nationally. Come learn about these methods. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-03-0758 minHome Care UWhat The First Three Visits With A New Referral Source Should Look Like (Debbie Miller Pt. 2)Debbie Miller has written a book, figuratively and probably literally, on how home care agencies should go about building referral partnerships. In this episode, she'll break down what the first three visits should look like (in minute detail) to maximize likelihood of success. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-02-2758 minHome Care UPlanning and Building Referral Pipelines (Debbie Miller Pt. 1)Debbie Miller built two multi-million dollar companies on the back of rock-solid referral marketing. Here's how she did it.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-02-211h 02Home Care UHow to Run a Profitable Home Care Agency (Mark Johnson Pt. 2)Take a not-strictly-tax-related-deep-dive with us as Mark Johnson, who's worked with dozens of home care agencies to help them not only minimize taxes but also build profitability, discusses the financial practices and strategies that work. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-02-1352 minHome Care UWhat Your Home Care Agency Should Be Doing to Minimize Its Tax Burden (Mark Johnson Pt. 1)Every year, too many home care agency owners—especially new owners—are slammed by taxes and legislation they had no idea about it. Come learn how to not be one of them.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-02-0659 minHome Care UFinancial Horror Stories And How Not To Become One (Jennifer Ramos Pt. 2)A home care agency can have good caregivers, great staff, plenty of clients, and still fail if they don't manage their financials correctly. Come learn what NOT to do. Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-01-3050 minHome Care UThe Financial Basics of Running a Home Care Agency (Jennifer Ramos Pt. 1)Jennifer Ramos managed and sold three different home care agencies before turning her attention to helping other people do the same. Come ready to learn all the things nobody ever told you about building a solid financial foundation for your home care agency.Enjoying the show? Send me a text and let me know!Learn more about Careswitch at: careswitch.comConnect with the host on LinkedIn: Miriam Allred This episode was produced by parkerkane.co2023-01-2349 min