Shows
Remarkable Results Radio PodcastBehind the Mic with Tracy Capriotto [E056] - Speak Up!Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:Craig O’Neill hosts his BOSS!Director of Content/Producer - Tracy Capriotto, joins the podcast to discuss her communication journey - which led her to LEAD the Remarkable Results Toastmasters Club as Club President in the 2024-2025 term.As the Immediate Past President, Craig invites Tracy to reflect on all she has learned by saying YES to taking a new role and stretching past her comfort zone.Tracy is well known in the industry as Carm Capriotto’s daughter, but she...
2025-08-1855 min
Remarkable Results Radio PodcastBehind the Mic with Tracy Capriotto [E056] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:Craig O’Neill hosts his BOSS!Director of Content/Producer - Tracy Capriotto, joins the podcast to discuss her communication journey - which led her to LEAD the Remarkable Results Toastmasters Club as Club President in the 2024-2025 term.As the Immediate Past President, Craig invites Tracy to reflect on all she has learned by saying YES to taking a new role and stretching past her comfort zone....
2025-08-1855 min
Remarkable Results Radio PodcastJohn Thornton Part 2 [E182] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. ht...
2025-04-161h 25
Remarkable Results Radio PodcastJohn Thornton Part 2 [E182] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Me...
2025-04-1651 min
Remarkable Results Radio PodcastJohn Thornton Part 1 [E181] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. ht...
2025-04-0953 min
Remarkable Results Radio PodcastAutomotive Diagnostics, Badgers, and ADAS Calibration [E178] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. ht...
2025-03-191h 03
Remarkable Results Radio PodcastAutomotive Diagnostics, Badgers, and ADAS Calibration [E178] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Matt Fanslow and Sean Tipping discuss the complexities and evolving terminology within the automotive diagnostic field, particularly regarding immobilizer systems and advanced driver-assistance systems (ADAS). They further explore challenges related to module identification, service information discrepancies, and the tools used in modern auto repair, including stories about acquiring specialized equipment and encountering frustrating technical issues.NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: ma...
2025-03-191h 03
Remarkable Results Radio PodcastFord APIM and Jeep WCM Adventure [E173] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. ht...
2025-02-1221 min
Remarkable Results Radio PodcastGreat Expectations with Margaret Light [E158] - Diagnosing the Aftermarket A to ZMatt Fanslow and licensed marriage and family therapist Margaret Light explore the theme of expectations in interpersonal relationships.Matt Fanslow shares a personal story about trying to surprise his wife and her friend with a thoughtful gesture that didn’t turn out as he’d hoped. This experience opens up a conversation about how expectations are shaped, highlighting the difference between clear and unspoken expectations and why direct communication is essential. They also discuss cultural influences on expectations and the value of ongoing dialogue to manage them effectively, ultimately promoting healthier relationships.Thanks to our Part...
2024-10-301h 07
Remarkable Results Radio PodcastGreat Expectations with Margaret Light [E158] - Diagnosing the Aftermarket A to ZMatt Fanslow and licensed marriage and family therapist Margaret Light explore the theme of expectations in interpersonal relationships.Matt Fanslow shares a personal story about trying to surprise his wife and her friend with a thoughtful gesture that didn’t turn out as he’d hoped. This experience opens up a conversation about how expectations are shaped, highlighting the difference between clear and unspoken expectations and why direct communication is essential. They also discuss cultural influences on expectations and the value of ongoing dialogue to manage them effectively, ultimately promoting healthier relationships.Thanks to our Partner, NAPA Autotech NAPA Autotech’s team...
2024-10-301h 07
Remarkable Results Radio PodcastWhat Your Opt-Outs are Really Telling You [E014] - Speak Up!Episode Summary:In this episode of Speak Up, host Craig O'Neill takes a deep dive into how auto repair shops can use digital communication to better navigate slow business periods. Craig challenges the widespread use of mass text blasts during these times, highlighting the potential risks to long-term customer relationships. Instead, he emphasizes the need for authentic, customer-centered communication that goes beyond transactional marketing.Craig also introduces the "Five Hurdles" that shops must overcome to create more effective digital communication strategies. From understanding what truly matters to your customers to ensuring legal compliance, this episode offers actionable insights for building...
2024-10-2825 min
Remarkable Results Radio PodcastWhat Your Opt-Outs are Really Telling You [E014] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeEpisode Summary:In this episode of Speak Up, host Craig O'Neill takes a deep dive into how auto repair shops can use digital communication to better navigate slow business periods. Craig challenges the widespread use of mass text blasts during these times, highlighting the potential risks to long-term customer relationships. Instead, he emphasizes the need for authentic, customer-centered communication that goes beyond transactional marketing.Craig also introduces the "Five Hurdles" that shops must overcome...
2024-10-2825 min
Remarkable Results Radio PodcastCan I Afford to Buy my Building? Should I Though? [E141] - Business By The NumbersThanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a fu...
2024-10-2432 min
Remarkable Results Radio PodcastCan I Afford to Buy my Building? Should I Though? [E141] - Business By The NumbersIn this week's episode of Business by the Numbers, Hunt Demarest, CPA, discusses the critical decision of whether auto repair shop owners should buy their current building or move to a new location. With skyrocketing real estate costs and fluctuating interest rates, understanding the financial implications of this decision is more important than ever. Hunt breaks down how to calculate the impact of such a move on your shop’s bottom line.Key Points:Weighing the pros and cons of buying your shop’s building vs. relocating.How to calculate the financial impact of moving or purc...
2024-10-2432 min
Remarkable Results Radio PodcastGeeking Out With The Motor Oil Geek [E157] - Diagnosing the Aftermarket A to ZOil analysis expert Lake Speed Jr., "The Motor Oil Geek," explains the critical role of oil analysis in diagnosing engine health and performance. Lake Speed Jr. is the son of race car driver Lake Speed Sr.Lake Speed Jr.https://www.speediagnostix.comwww.youtube.com/@themotoroilgeekShow NotesDiscussion on Friction and Lubrication (00:00:45)Oil Analysis Services (00:02:12)Importance of Trend Analysis (00:03:13)Interpreting Oil Analysis Data (00:05:29)Evidence-Based Diagnosis (00:06:34)Identifying Head Gasket Leaks (00:07:22)Comparing Testing Methods (00:09:10)Experience in Oil Analysis (00:11:47)Early Detection of Engine Issues (00:12:43)Fuel Dilution Problems (00:13:18)Diesel Engine Challenges (00:17:11)Diagnostic Value of Oil Samples (00:18:55)Ecosystem of Vehicle Data (00:19:57)Value to Vehicle...
2024-10-2334 min
Remarkable Results Radio PodcastGeeking Out With The Motor Oil Geek [E157] - Diagnosing the Aftermarket A to ZOil analysis expert Lake Speed Jr., "The Motor Oil Geek," explains the critical role of oil analysis in diagnosing engine health and performance. Lake Speed Jr. is the son of race car driver Lake Speed Sr.Lake Speed Jr.https://www.speediagnostix.comwww.youtube.com/@themotoroilgeekShow NotesDiscussion on Friction and Lubrication (00:00:45)Oil Analysis Services (00:02:12)Importance of Trend Analysis (00:03:13)Interpreting Oil Analysis Data (00:05:29)Evidence-Based Diagnosis (00:06:34)Identifying Head Gasket Leaks (00:07:22)Comparing Testing Methods (00:09:10)Experience in Oil Analysis (00:11:47)Early Detection of Engine Issues (00:12:43)Fuel Dilution Problems (00:13:18)Diesel Engine Challenges (00:17:11)Diagnostic Value of Oil Samples (00:18:55...
2024-10-2334 min
Remarkable Results Radio PodcastThe Top 12 Success Strategies From Professional Auto Service CEOs [RR 1000]Thanks to our Partner, NAPA Auto Care Welcome to a special milestone episode of "Remarkable Results Radio," hosted by Carm Capriotto. As we celebrate our 1000th episode, we're not only reflecting on the incredible journey we've taken together, but also unveiling something special—12 Success Strategies From Professional Auto Service Ceo's, distilled from over 2,000 podcast episodes that have shared invaluable insights from industry leaders, shop owners, and experts. Over the past nine years, Carm has gathered a wealth of knowledge from the brightest minds in the automotive aftermarket. Each episode has contributed to a deeper understanding of what drives success in th...
2024-10-2223 min
Remarkable Results Radio PodcastThe Top 12 Success Strategies From Professional Auto Service CEOs [RR 1000]Thanks to our Partner, NAPA Auto Care
Welcome to a special milestone episode of "Remarkable Results Radio," hosted by Carm Capriotto. As we celebrate our 1000th episode, we're not only reflecting on the incredible journey we've taken together, but also unveiling something special—12 Success Strategies From Professional Auto Service Ceo's, distilled from over 2,000 podcast episodes that have shared invaluable insights from industry leaders, shop owners, and experts.
Over the past nine years, Carm has gathered a wealth of knowledge from the brightest minds in the automotive aftermarket. Each episode has contributed to a deeper understanding of what drives success in th...
2024-10-2223 min
Remarkable Results Radio PodcastTough Talk: Tips for Calmly Tackling Controversial Topics with Evan Wisner [E013] - Speak Up!Watch Full Video EpisodeJoin Our Virtual Toastmasters: https://remarkableresults.biz/toastmastersThank You To Our Partners:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Rep...
2024-10-2139 min
Remarkable Results Radio PodcastHow to Prepare for Disaster [E140] - Business By The NumbersThanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a fu...
2024-10-1729 min
Remarkable Results Radio PodcastHow to Prepare for Disaster [E140] - Business By The NumbersIn this episode of Business by the Numbers, Hunt Demarest, CPA, from Paar Melis and Associates, breaks down essential steps every auto repair shop should take to prepare for unexpected disasters. After hearing about a client’s close call during a recent Florida storm, Hunt talks about practical advice, tax implications, and planning tips to safeguard your business. Whether it’s power outages, fire, or lost revenue, this episode covers all the bases to ensure you’re ready for anything.How to evaluate the tax benefits and practicality of purchasing a generator for your shop.Why it’s critical...
2024-10-1729 min
Remarkable Results Radio PodcastIntegrity, Bias, and The Cobra Effect [E156] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and introduces the "cobra effect" to hi...
2024-10-1622 min
Remarkable Results Radio PodcastIntegrity, Bias, and The Cobra Effect [E156] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and in...
2024-10-1622 min
Remarkable Results Radio PodcastEffective Communication in Your Weekly Huddle with Josh Parnell [E012] - Speak Up!Watch Full Video EpisodeJosh Parnell, Limitless Leadership Coaching: https://josh-parnell.mykajabi.com/limitless-leadership-performance-coaching-1Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmastersThank You To Our Partners:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hel...
2024-10-1448 min
Remarkable Results Radio PodcastEffective Communication in Your Weekly Huddle with Josh Parnell [E012] - Speak Up! Effective CommunicationIn this episode Craig welcomes his friend Josh Parnell. Josh and Craig have both had the pleasure of working with Christian Brothers Automotive (CBA), and it was at events organized through CBA that Craig initially had the opportunity to see Josh speak.Josh has some great stories and eagerly demonstrates his heart for cultivating leaders in shops and teaching on concepts which help leaders communicate more effectively.Topics are focused on the importance of regular team huddles and Josh’s Five rules for effective communication.Speak Up listeners will recognize a number of fami...
2024-10-1448 min
Remarkable Results Radio PodcastAre You Embracing Vehicle Complexity? [FTR 107]Thanks to our Partners, Shop Boss, and 360 Payments
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Donny Seyfer from NASTF highlights the increasing complexity of vehicle systems, security concerns like vehicle theft, and broader issues such as employment and the right to repair.
Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE.
Show Notes:
Watch Full Video Episode
Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
Importance of Embracing Complexity (00:00:26)
Vehicle Theft and Security (00:01:01)
Challenges in the Industry (00:01:35)
Right to Repair Evolution (00:01:53)
Preparation for Vehicle Repairs (00:03:15)
Embracing Complexity for Prof...
2024-10-1205 min
Remarkable Results Radio PodcastAre You Embracing Vehicle Complexity? [FTR 107]Thanks to our Partners, Shop Boss, and 360 Payments Donny Seyfer from NASTF highlights the increasing complexity of vehicle systems, security concerns like vehicle theft, and broader issues such as employment and the right to repair. Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes: Watch Full Video EpisodeImportance of Embracing Complexity (00:00:26)Vehicle Theft and Security (00:01:01)Challenges in the Industry (00:01:35)Right to Repair Evolution (00:01:53)Preparation for Vehicle Repairs (00:03:15)Embracing Complexity for Professional Growth (00:04:21) Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you ne...
2024-10-1205 min
Remarkable Results Radio PodcastHow To Read and Analyze a Profit & Loss Statement [E139] - Business By The NumbersIn this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis Associates, explores how auto repair shop owners can simplify their financial statements using the 50/30/20 profit model.Key Topics:Simplifying KPIs to focus on the most impactful metricsHow to effectively analyze your P&L statementIRS tax extensions for those affected by hurricanesDeep dive into the 50/30/20 profit modelhttps://www.irs.gov/newsroom/irs-provides-relief-for-helene-various-deadlines-postponed-to-may-1-2025-part-or-all-of-7-states-qualifyThanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you...
2024-10-1032 min
Remarkable Results Radio PodcastHow To Read and Analyze a Profit & Loss Statement [E139] - Business By The NumbersIn this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis Associates, explores how auto repair shop owners can simplify their financial statements using the 50/30/20 profit model.Key Topics:Simplifying KPIs to focus on the most impactful metricsHow to effectively analyze your P&L statementIRS tax extensions for those affected by hurricanesDeep dive into the 50/30/20 profit modelhttps://www.irs.gov/newsroom/irs-provides-relief-for-helene-various-deadlines-postponed-to-may-1-2025-part-or-all-of-7-states-qualifyThanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?
2024-10-1032 min
Remarkable Results Radio PodcastEliminating Filler Words [E011] - Speak Up!In this episode, we’re diving into the topic of filler words—those little sounds and phrases like "um," "uh," or "you know" that creep into phone calls, meetings, presentations, and everyday conversations. While nearly everyone uses filler words, they can become a problem when they’re habitual and detract from your message.We’ll explore why filler words happen and their relation to anxiety or the fear of losing control in conversations. The good news is that while filler words are natural, they can be simple to address once the problem is acknowledged! We’ll offer practical tips to help you br...
2024-10-0717 min
Remarkable Results Radio PodcastTalking Numbers with Chris Cotton [E138] - Business By The NumbersIn this episode, Hunt Demarest, an experienced CPA specializing in the auto repair industry, sits down with Chris Cotton, a renowned auto repair shop coach and owner of Autofix Auto Shop Coaching. Together, they dive into the challenges and strategies of optimizing shop productivity and profitability.They talk about: The importance of labor hours per repair order (LHRO) and how it impacts a shop's profitability. Why thorough vehicle inspections and accurate estimates are crucial for increasing average repair orders (ARO). How modern shop management systems, help streamline operations and ensure healthy profit margins. Chris Cotton's personal experience as a shop...
2024-10-0354 min
Remarkable Results Radio PodcastDo You Want a Better Relationship with Clients & Employees? Go to Marriage Counselling! [E154] - Diagnosing the Aftermarket A to ZThanks to our Partner, NAPA Autotech Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating strong, lasting relationships...
2024-10-0230 min
Remarkable Results Radio PodcastShut Up! - Speak Up!This Episode emphasizes the importance of pausing and leaving space for others to absorb information and engage with the things we’re speaking about.Whether you’re an advisor that talks themselves out of a sale - or an enthusiastic and passionate speaker that just has a hard time remembering to breathe, you’ll find yourself in good company listening and learning on this topic. Pausing is HARD.Experienced speakers and beginners all benefit from regular practice.In this episode 1.) Craig shares recordings from a recent toastmasters meeting where two separate speakers received valuable feedback on pauses.2.) Craig discloses some of his own...
2024-09-3023 min
Remarkable Results Radio PodcastComparing the 2024 Presidential Tax Plans [E137] - Business By The NumbersIn this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the latest tax proposals from Kamala Harris and Donald Trump, helping business owners understand what changes could impact their bottom line. Whether it’s Harris’s $50,000 small business deduction or Trump’s overtime tax elimination, Hunt offers critical insights into what’s real, what’s likely, and what’s just campaign rhetoric.Overview of Harris’s $50,000 small business deduction proposal.Insight into Trump’s plan to remove taxes on overtime.How these proposals could affect small business owners, especially in the auto repair industry.The importance of understanding st...
2024-09-2634 min
Remarkable Results Radio PodcastRapid Fire Questions with Tracy Capriotto [E153] - Diagnosing the Aftermarket A to ZRapid Fire Questions with Tracy Capriotto!Watch Full Video EpisodeThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/...
2024-09-2547 min
Remarkable Results Radio PodcastRapid Fire Questions with Tracy Capriotto [E153] - Diagnosing the Aftermarket A to ZRapid Fire Questions with Tracy Capriotto!Watch Full Video EpisodeThanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica an...
2024-09-2547 min
Remarkable Results Radio PodcastKey KPI: Productivity & Efficiency [E136] - Business By The NumbersIn this episode of Business by the Numbers, host Hunt Demarest, CPA, dives into the critical role that productivity and efficiency play in the profitability of auto repair shops. Using real-world examples, Hunt explains the differences between these two metrics and how shop owners can leverage them to drive business successProductivity vs. Efficiency: Learn the key differences between productivity (work produced) and efficiency (how well time is used) and why both matter for your shop’s performance.Why Higher Efficiency Doesn’t Always Mean Higher Productivity: Discover why a 100% efficient technician may not always be productive and how to balance these...
2024-09-1925 min
Remarkable Results Radio PodcastDiagnosing Truths About Tire Repair: Matt Fanslow Reacts to Consumer Video[E152] - Diagnosing the Aftermarket A to ZMatt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops. Show NotesWatch Full VideoPuncture Repair Procedures: https://www.ustires.org/sites/default/files/2021-10/Puncture_repair_handout_17_2.pdfTire Repair: What You Can and Cannot Repair on a Flat Tire: https://www.continental-tires.com/products/b2c/tire-knowledge/tire-repair/Faulty Tire R...
2024-09-1814 min
Remarkable Results Radio PodcastHuman Connections: Mastering Soft Skills in the Modern Workplace [THA 398]In this episode, Carm Capriotto brings insights into the critical role of soft skills in the automotive industry. The discussion centers around the importance of communication, empathy, and active listening in fostering better customer relationships and enhancing team dynamics. Perfect for business owners, service advisors, and automotive professionals looking to elevate their operations. Prioritize the development of soft skills within your team, and watch as your business thrives in a more supportive and cohesive environment. Darrin Barney, President, Elite Worldwide, Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE Rachel Spencer, Spencer’s Auto Repair, Krum Texas...
2024-09-1345 min
Remarkable Results Radio PodcastHuman Connections: Mastering Soft Skills in the Modern Workplace [THA 398]In this episode, Carm Capriotto brings insights into the critical role of soft skills in the automotive industry. The discussion centers around the importance of communication, empathy, and active listening in fostering better customer relationships and enhancing team dynamics. Perfect for business owners, service advisors, and automotive professionals looking to elevate their operations. Prioritize the development of soft skills within your team, and watch as your business thrives in a more supportive and cohesive environment.
Darrin Barney, President, Elite Worldwide, Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE
Rachel Spencer, Spencer’s Auto Repair, Krum Texas...
2024-09-1345 min
Remarkable Results Radio Podcast2024 Benchmark Report Part 3: Labor Productivity, Flat Rate VS Hourly [E135] - Business By The NumbersThis episode of Business by the Numbers is Part 3 (and the final part) of the 2024 benchmark series! What separates the most profitable auto repair shops from those struggling to turn a profit? Today, he's tackling that question using financial data and real-world insights from hundreds of shops across the industry. What you'll take away from this episode:Understand what the top 10% of shops are doing right – and what the bottom 10% are doing wrong.Why labor productivity is actually the most important predictor of profitability.Why do understaffed shops often outperform overstaffed ones?How profitability peaks as a shop grows and optimi...
2024-09-1220 min
Remarkable Results Radio PodcastAuto Repair Profession and the WNBA vs Caitlin Clark [E151] - Diagnosing the Aftermarket A to ZMatt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields. Show NotesOut of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]: https://mattfanslow.captivate.fm/episode/010...
2024-09-1126 min
Remarkable Results Radio PodcastThe Price of Assumptions: Cecil Bullard's Eye-Opening Lesson on Family [E007] - Speak Up!In this episode we explore how assumptions have the power to destroy relationships.This episode was first planned back in May of 2024 when Craig was at the HQ for the Institute of Automotive Business Excellence in Ogden Utah. Craig and Cecil Bullard were outside discussing communication topics while taking in the scenery of the Mountains in the early morning. When Cecil suggested this topic and told a portion of the story it became clear that it warranted an episode. This isn’t about mountains - but we think it will definitely ‘pique’ your interest.Cecil Bullard is a well known leader, c...
2024-09-0959 min
Remarkable Results Radio Podcast2024 Benchmark Report Part 2: Profitability, Labor Rates, and Productivity Metrics [E134] - Business By The NumbersIn this episode of Business by the Numbers, host Hunt Demarest, CPA, continues the in-depth exploration of the 2024 Benchmark Report. This week, he analyzes the intricacies of shop sizes, locations, and industry trends, setting the stage for next week's grand finale on top versus not shops.Breakdown of shop performance based on size and location across the U.S.Insights into regional profitability, labor rates, and productivity metrics.Key takeaways for shop owners on how to compare their performance with peers.To get the report: https://info.paarmelis.com/2024-automotive-industry-benchmark-reportThanks to our partner, NAPA TRACS Did you know that...
2024-09-0526 min
Remarkable Results Radio PodcastWhat Jorge Menchu Taught Me About Diagnostics [E150] - Diagnosing the Aftermarket A to ZMatt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays. Show NotesHiring New Technicians (00:01:05)Challenges of Answering Questions (00:02:19)Understanding Air Conditioning (00:03:37)The Importance of Foundational Knowledge (00:06:06)Richard Feynman's Insights (00:07:43)Diagnostic Processes Discussion (00:12:17)Jorge Menchu's Impact (00:14:55)Crossword Puzzle Analogy (00:16:02...
2024-09-0427 min
Remarkable Results Radio PodcastCommunicating With Questions: Jeremy and the Jungle [E006] - Speak Up!This episode begins with a simple premise. Craig recognizes his friend and former co-worker, Jeremy Glassco, as an excellent communicator and a man who asks great questions.Shortly after introducing Jeremy- you’ll see what Craig means!While exploring the topic of conversational questions, Craig invites Jeremy to explain his communication journey - which is a unique one.Jeremy was raised in the jungles of Papua New Guinea. The son of a missionary family - Jermey, wouldn’t live in the US for more than a few months at a time until he was 17 years old. This raised an interesting point...
2024-09-0249 min
Remarkable Results Radio Podcast2024 Benchmark Report Par 1: Biggest Changes, Key KPI's and Trends [E133] - Business By The NumbersIn this episode of "Business by the Numbers," Hunt Demarest, CPA, kicks off a three-part series breaking down the 2024 Automotive Industry benchmark report for auto repair shops across the country. This report gives a clear look at how shops are performing financially and operationally, helping owners see where they stand.Key Points:•Benchmark Report Basics: The episode starts by explaining a detailed report that covers sales, profits, and key metrics for different types of auto repair shops, including Euro and diesel shops in various regions.•Sales and Tech Performance: The report shows average monthly sales per technician, highlighting how important it i...
2024-08-2932 min
Remarkable Results Radio PodcastMailbag: Should I Put In A Two Weeks Notice? [E149] - Diagnosing the Aftermarket A to ZMatt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential negative impact on future job references if notice isn't given.Show NotesThe Two Weeks Notice Question (00:01:10)Power Dynamics in Employment (00:02:16)Expectations of Notice (00:03:38)Severance Packages Discussion (00:04:50)The Balance of Notice and Severance (00:06:01)Consequences of Leaving Without Notice (00:07:15)The Hypocrisy of Notice Expectations (00:08:21)Severance Considerations (00:15:00)The complexities of human behavior...
2024-08-2822 min
Remarkable Results Radio Podcast"I Don't Need to Read That" Said No One Ever [FTR 100]Thanks to our Partners, Shop Boss, and 360 Payments
Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to avoiding costly mistakes and ensuring professional work.
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. mattfanslowpodcast@gmail.com
Show Notes
Watch Full Video Episode
Importance of Service Information (00:00:25) Matt emphasizes the necessity of reading service information before starting...
2024-08-2408 min
Remarkable Results Radio Podcast“I Don’t Need to Read That” Said No One Ever [FTR 100]Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to avoiding costly mistakes and ensuring professional work. Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. mattfanslowpodcast@gmail.com Show Notes Watch Full Video EpisodeImportance of Service Information (00:00:25) Matt emphasizes the necessity of reading service information before starting any...
2024-08-2408 min
Remarkable Results Radio PodcastERTC Update - Am I Going to Get Paid? [E132] - Business By The NumbersIn this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the latest updates on the Employee Retention Tax Credit (ERTC) from the IRS. This episode is a must-listen if you're unsure about your ERTC status or how it impacts your taxes.Explore the IRS's recent announcements and what they mean for your ERTC claims.Understand the different risk categories the IRS has assigned to ERTC applications.Learn the tax implications if you’ve received ERTC funds but haven’t filed your taxes yet.Get practical advice on what to do if you're still waiting for your ERTC...
2024-08-2216 min
Remarkable Results Radio PodcastOld Yeller and the Aging Mechanical Specialist [E148] - Diagnosing the Aftermarket A to ZInspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry.Show Notes Future Planning for Retirement (00:02:38)Physical Limitations and Career Transition (00:03:57)Service Advisor Role Challenges (00:05:03)Skill Development and Planning (00:06:19)Communication and Shop Support (00:10:14)Training and Skill Enhancement (00:11:24)Value of Diagnostics and Programming (00:17:29)Compensation Challenges for Mechanics (00:18:51)Training Resources (00:21:37)Management Training (00:22:56)Shifting Roles in Business (00:24:08)Generational Skill Gaps (00:25:16)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of...
2024-08-2127 min
Remarkable Results Radio PodcastFriction is a part of Feedback with Chris Cloutier [E004] - Speak Up!This week Chris Cloutier is my guest on the podcast - and not just as my boss or a sponsor of this program - but as an excellent communicator and influential leader and one who I feel is exceptionally talented at delivering GOOD feedback.Even for people with above average communication skills - the necessity to give feedback is often one of the most uncomfortable situations regularly faced in our lives and careers.In this focused conversation - Chris provides his valuable insight on the topic along with several stories while sharing his heart for being a positive influence in...
2024-08-1936 min
Remarkable Results Radio PodcastWhen Should I Take Social Security? [E131] - Business By The NumbersIn this episode of Business by the Numbers, we dive into the intricacies of Social Security and the critical decisions that can impact your retirement planning. Whether you're nearing retirement or planning ahead, understanding when to start collecting Social Security is vital for maximizing your benefits.Key Points Discussed:The importance of consulting a financial advisor when considering retirement options and Social Security.How Social Security benefits are calculated based on your highest 35 years of earnings.The implications of taking Social Security benefits early, at full retirement age, or at maximum retirement age.Strategies for married couples, including how spousal...
2024-08-1519 min
Remarkable Results Radio PodcastWhat is Going on with the Market & Rates? [E130] - Business By The NumbersThanks to our partners, NAPA TRACS and PromotiveIn this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the recent market volatility triggered by a disappointing jobs report and poor earnings from major companies. He explains the role of the Federal Reserve and the implications of the SOM Rule on predicting recessions.Market Drop: The market took a significant hit due to a higher-than-expected unemployment rate of 4.3%, compared to the anticipated 4.1%.Earnings Reports: Major companies, including Amazon, Google, and Nvidia, reported poor earnings, contributing to the market decline.Federal Reserve Influence: The Fed's control over interest rates...
2024-08-0831 min
Remarkable Results Radio PodcastDiagnosing Communication Problems A to Z [E002] - Speak Up!Recorded Live at AAPEX 2023 Carm Capriotto, Craig O'Neill, and Matt Fanslow to discuss the launch of a new podcast by Craig O’Neill ‘Speak Up: Effective Communication,’ focusing on communication and leadership in the automotive industry. They explore the importance of effective communication, challenges in family businesses, and the impact of fear and ego on workplace interactions. The episode emphasizes the need for better communication skills, understanding emotional dynamics, and embracing change for professional growth.Show NotesCommunication Challenges (00:03:28) The importance of effective communication in the automotive industry.Family Business Communication (00:05:38) Discussion on the complexities of communication within family-run automotive businesses.Ego an...
2024-07-2829 minRemarkable Results Radio PodcastThe Communications Journey Starts with Listening [E001] - Speak Up!In this introductory episode of the "Speak Up: Effective Communication" podcast, host Craig O'Neill emphasizes the importance of effective communication in both personal and professional contexts. Craig shares his journey of improving his communication skills, highlighting active listening and genuine interest in others. Craig and Carm Capriotto discuss their experiences with Toastmasters and the significance of overcoming the fear of public speaking. The episode sets the stage for future discussions aimed at fostering better communication skills among listeners.Show Notes Discussion on Toastmasters (00:01:30) Craig and Carm Capriotto share their experiences with Toastmasters and its impact on communication.The Importance of...
2024-07-2819 min
Remarkable Results Radio PodcastThe Communications Journey Starts with Listening [E001] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:In this introductory episode of the "Speak Up: Effective Communication" podcast, host Craig O'Neill emphasizes the importance of effective communication in both personal and professional contexts. Craig shares his journey of improving his communication skills, highlighting active listening and genuine interest in others. Craig and Carm Capriotto discuss their experiences with Toastmasters and the significance of overcoming the fear of public speaking. The episode sets the stage for future discussions aimed at fostering better communication skills among listeners.Show Notes Watch...
2024-07-2819 min
Remarkable Results Radio PodcastTraining and Safety in the Age of EVS and ADAS [RR 965]
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
Matt Fanslow and Carm Capriotto share their experiences at the NAPA Autotech Training Research Center in Canton, OH. Matt highlights the importance of safety and professional training in handling high-voltage systems in electric and hybrid vehicles. Both emphasize the need for shops to invest in ongoing education, advanced tools, and equipment to stay ahead in the evolving automotive industry, particularly with the rise of ADAS and EV technologies.
Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Di...
2024-06-2146 min
Remarkable Results Radio PodcastTraining and Safety in the Age of EVS and ADAS [RR 965]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Matt Fanslow and Carm Capriotto share their experiences at the NAPA Autotech Training Research Center in Canton, OH. Matt highlights the importance of safety and professional training in handling high-voltage systems in electric and hybrid vehicles. Both emphasize the need for shops to invest in ongoing education, advanced tools, and equipment to stay ahead in the evolving automotive industry, particularly with the rise of ADAS and EV technologies. Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing th...
2024-06-2146 min
Remarkable Results Radio PodcastThe Perfect Marriage of Content and Instructor [E139] - Diagnosing the Aftermarket A to ZMatt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry. Show NotesWatch Full Video EpisodeInspiration for podcast topics (00:01:49) Assisting other shops (00:02:40) Value of training (00:08:08)Understanding EV technology (00:04:20) Accuracy in training (00:09:32) Respecting electricity in EVs (00:15:39) Importance of training and safety protocols (00:17:05) Impact of EVs on the automotive industry (00:20:21) Need for reading service information (00:21:22)Educating and preparing for EV repair (00:26:27) Importance of owner...
2024-06-1939 min
Remarkable Results Radio PodcastExploring Music, Leadership, and Company Culture [RR 962]Thanks to our Partner, NAPA Auto Care Dan Malloy explores themes of communication, leadership, and the transformative power of music. Dan shares his journey to becoming a singer, emphasizing the value of embracing failure and new opportunities. Both Carm and Dan highlight the significance of creating a supportive company culture centered around genuine commitment and helping others. The episode is filled with personal anecdotes, reflections, and practical insights for personal and professional development. Dan Molloy, Molloy Business Development Group. Dan's previous episodes HERE Show Notes Watch Full Video EpisodeToastmasters (00:00:01) Introduction to Toastmasters program and its benefits for aftermarket professionals. https://r...
2024-06-1144 min
Remarkable Results Radio PodcastShop Owner Mastermind [THA 373]In this Mastermind style podcast episode of the Aftermarket Radio Network's Town Hall Academy, host Carm Capriotto discuss the significance of training, customer loyalty, and the challenges of business expansion. Matt Wagg, AJ Neely, and John Long share their experiences investing in their teams' development, creating memorable customer experiences, and the personal growth required for successful leadership. They also delve into the complexities of scaling from a single shop to multiple locations, discussing the importance of readiness, strategic planning, and learning from both successes and failures in the expansion process. Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NEAJ Nealey, Nealey A...
2024-03-2844 min
Remarkable Results Radio PodcastAre You Addicted to Social Media? [RR 938]Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Carm Capriotto, alongside shop owner Kim Auernheimer and industry professional Tracy Capriotto, dive into a myriad of topics relevant to the industry. They reflect on the evolution of the industry and the significance of the Women in Auto Care conference. Kim discusses her journey managing multiple shop locations and the nuances of catering to different communities, while Tracy offers insights on the benefits of personality tests like DISC for workplace harmony. The trio also examines the double-edged sword of social media's role in both personal and...
2024-03-1930 min
Remarkable Results Radio PodcastThe Rise of the Mechanical and Technology Specialist [RR 935]Watch the video version on YouTube HERE. Carm Capriotto discusses the importance of establishing a new language standard for automotive repair professionals. He focuses on the need for clear and consistent job titles that reflect what we do for the consumer. It will help bring a necessary professional view of auto repair specialists. Get your copy of 'The Rise of the Mechanical and Technology Specialists" HERE. Carm gave a keynote speech on ‘The Rise’ in early 2024 and has spoken via Zoom to many shop owner networking groups and coaching groups to share the reason for...
2024-03-0920 min
Remarkable Results Radio PodcastMake Every Detail Count: What Message Are You Sending to Customers? [RR 932]Recorded Live at the 2024 MACS (Mobile Air Climate Systems) Training Event & Trade Show, shop owner Bill Snow discusses marketing strategies, the use of social media platforms, and the importance of authenticity in video marketing. Bill shares insights on audience preferences for lighthearted content and emphasizes professionalism and the value of every customer interaction in reflecting the business's dedication to service. Watch Full Video EpisodeDigital Marketing Class (00:01:41) Bill Snow discusses the upcoming digital marketing class at MACS and his approach as a shop owner teaching digital marketing.Importance of Google Reviews (00:03:11) Bill Snow highlights the increasing importance of Google reviews and t...
2024-03-0131 min
Remarkable Results Radio PodcastMeet the 2024 Mobile A/C Pioneer Award Winners [THA 368]"Individuals who have made outstanding career contributions to the mobile A/C and heat transfer industry are recognized for their work with the Mobile Air Climate Systems Pioneer Award." Recorded Live at the 2024 MACS (Mobile Air Climate Systems) Training Event & Trade Show, Carm Capriotto discusses the automotive air conditioning industry with Peter Coll and Pioneer Award Winners Larry Hays, and Tom Massey. They explore the evolution of air conditioning systems, the importance of collaboration, and the role of MACS in advancing the industry. Larry Hays' career in automotive service began in high school when his shop teacher got him a...
2024-02-2246 min
Remarkable Results Radio PodcastTeaching Seniors How to Drive Safe, Smart and Healthy – Greg Buckley [RR 911]Greg Buckley and Carm Capriotto discuss the importance of education and communication to our senior communities. Greg shares stories from his own experience, emphasizing the importance of community involvement and customer satisfaction. The intensity and dedication of senior women attending an event shows there is a need to teach for for them to learn. Show Notes (00:09:21) Greg discuss their impressions of the women attending the event and how impressed Greg was by their note-taking and dedication to learning. (00:10:30) The importance of shop owners promoting their profession and industry and encourage others to consider implementing similar educational initiatives.(00:24:53) The importance of f...
2023-12-1944 min
Remarkable Results Radio PodcastRevolutionizing the Automotive Industry: The Rise of Technology Specialists [RR 909]Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it's revolutionizing the way we approach vehicle repairs and maintenance. They propose the term "Technology Specialist" for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry's growth and success. Will you take part in this language movement? Show Notes Watch Full VideoThe passionate discussion with Isaac Rodell and Rich Falco (00:00:17) Carm...
2023-12-1245 min
Remarkable Results Radio PodcastKitchen Nightmares with Carm Capriotto [E106] - Diagnosing the Aftermarket A to ZDrawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'Show NotesWatch Full Video EpisodeWatching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to...
2023-10-2543 min
Remarkable Results Radio PodcastWhy Join Our Automotive Virtual Toastmasters? [THA 350]"76% of people have glossophobia, the fear of public speaking. They fear it more than death. And it's a little bit scary that someone might fear dying more than they fear getting up in front of a group of people. But that's why you go in this safe group, you overcome, and they're all there to see you become successful." Recorded Live at ASTE 2023, Carm Capriotto welcomes Chris Cloutier, Craig O'Neill, Sara Fraser, and Tracy Capriotto, who are all Remarkable Results Toastmasters group members. They discuss the importance of effective communication, the value of joining Toastmasters to improve speaking skills, the...
2023-10-1953 min
Remarkable Results Radio PodcastHigh Performance Leadership Training [RR 888]Carm Capriotto introduces a group of automotive industry professionals who are part of a leadership program led by Shawn Gilfillan. This group has been working on a 20-week program designed to enhance leadership skills and empower teams in the automotive industry. The program emphasizes the importance of self-talk and changing one's self-perception to become a better leader. They highlight the benefits of using the DISC test to understand themselves and their team members better, promoting understanding and empathy. They also discuss the positive impact of active listening and effective communication in resolving conflicts and improving relationships. They emphasize the value...
2023-09-2945 min
Remarkable Results Radio PodcastHiring Gen Z Mechanics [THA 347]Carm Capriotto welcomes Sara Fraser and a Gen Z mechanic, Owen Chambers, to discuss his motivations for entering the automotive repair industry. Owen shares his transition from a career in finance to automotive repair, his aspirations within the industry, and the financial consciousness of his generation. The discussion also touches on the cost of entry in the automotive industry, the importance of understanding younger workers' needs and expectations, and the multitasking habits and attention span of Gen Z. Understanding the motivations, aspirations, and mindset of Gen Z workers is crucial for the future of the automotive industry. Sara Fraser, Haas P...
2023-09-2839 min
Remarkable Results Radio PodcastNew Age Employees Require A New Way of Thinking [AW 176]Pete McNeil discusses the changing needs of employees in the post-COVID workplace, particularly focusing on Gen Z employees. He talks about the importance of providing a positive customer experience and adapting to the preferences and attention span of Gen Z employees. He also discusses the challenges of hiring and retaining Gen Z employees, including the need for benefits, learning opportunities, and potential pay advantages. Pete McNeil, McNeil’s Auto Care, Sandy and Riverton, UT. Pete’s previous episodes HERE Show Notes: Watch Full VideoThe Legacy of Old Car Repair Tools (00:01:39) Discussion about displaying old car repair tools in the waiting room...
2023-09-2336 min
Remarkable Results Radio PodcastConference ROI: Extend Your Conference Investment 10X [RR 886]Carm Capriotto and Maryann Croce discuss the importance of attending industry conferences and how to maximize their value. They provide tips such as having a growth mindset, planning ahead, and taking action on what is learned. They emphasize the value of networking, exchanging contact information, and respecting sponsors, speakers, and vendors. They also recommend documenting insights, taking pictures and videos for social media, and representing your business professionally. After the conference, they suggest debriefing, discussing takeaways, and creating a plan of action. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes Watch Full Video EpisodePre-Conference Preparation (00:06:41) Tips on how t...
2023-09-2228 min
Remarkable Results Radio PodcastS.O.B: Son of Boss [THA 344]Carm Capriotto hosts a panel discussion on family businesses, specifically focusing on the challenges faced by sons of bosses (SOBs). Andrew Marcotte and Anthony Campanella share their experiences of working in their family businesses and the unique dynamics that come with it. They discuss the perception of nepotism and the importance of earning respect and value in their own right. They also discuss leadership development, work-life balance, communication, and succession planning in family businesses. Andrew Marcotte, American Pride Automotive, 5 locations, Virginia. Andrew's previous episodes HERE Anthony Campanella, Paul Campanella's Auto and Tire Center, 5 locations, Delaware and Pennsylvania Show Notes: Watch V...
2023-09-0732 min
Remarkable Results Radio PodcastListening to Service Advisor Phone Calls [THA 343]"The art of asking the right questions: this approach, inspired by the Socratic method, helps uncover valuable insights and ensures a thorough understanding of situations. Authenticity is key in every interaction." Carm Capriotto introduces a panel to discuss the importance of listening to service advisor calls. Rena Rennebohm and Clint White are service advisor coaches, while Collin Ashin and Tyler Nichols are their clients. They discuss the benefits of reviewing recorded calls, such as identifying areas for improvement, enhancing problem-solving skills, creating a safe environment for feedback, the value of coaching, and the need for continuous improvement. Remember, the journey...
2023-08-3148 min
Remarkable Results Radio PodcastDeveloping Our Future: The Training Bay at Joe’s Garage at AAPEX [RR 878]Carm Capriotto introduces a special edition of Remarkable Results Radio featuring the Joe's Garage training bay at AAPEX that provides training and career opportunities this fall. Our panel discusses the unique opportunity at Joe's Garage, where they will bring together people from distribution, trainers, shop owners, and lead technicians to work on vehicles in real time. They also discuss the importance of quality parts, attracting the youth to the industry, professionalism, continuous learning, and the impact of attending AAPEX. They are passionate about the future of the automotive industry and encourage young talent to join. Jason Rainey, Vice President, NAPA...
2023-08-2537 min
Remarkable Results Radio PodcastRemodel 1 Year Later: See the Transition, See the Difference [AW 168]Carm Capriotto visits Scott Felser's shop to showcase the renovations he made since the last visit. They discuss various changes, including adding a door to the parts room, implementing a four-day workweek, and upgrading facilities like a coffee bar and bathroom. They also highlight the overall design and decorations, with input from Scott's wife, new security cameras, new phone system, the positive customer feedback, and Scott's involvement in the "Brakes for Breasts" campaign. Scott Felser, Park Ridge Auto Care, Buffalo, NY. Scotts previous episodes HERE Show Notes: Watch Full Video Episode“Play Ball” Committed to Community with Scott Felser [AW 105]The...
2023-07-2917 min
Remarkable Results Radio PodcastParadigm Shift: Predicting Customer Needs with Artificial Intelligence [RR 870]Dave Schedin and Jorge Antico discuss the importance of showing care and compassion for customers, effective communication, and the use of technology to improve customer service. Did you know technology can help overcome the shortage of qualified staff by providing comprehensive information to service writers, demonstrating expertise, and offering cost-effective maintenance programs? They also emphasize the significance of preventative maintenance in reducing breakdowns and improving customer satisfaction. They encourage a paradigm shift in the industry to prioritize customer care and proper maintenance. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Jorge Antico, Founder and CEO, Service Intel. Show...
2023-07-2842 min
Remarkable Results Radio PodcastCompare "The Bear" with Carm Capriotto - Diagnosing the Aftermarket A to ZMatt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners...
2023-07-2657 min
Remarkable Results Radio PodcastPreparing for Fall 2023 Conferences [AW 167]Carm Capriotto discusses upcoming fall conferences the podcast is attending, speaking engagements, and events, including the Brakes for Breasts Campaign. Our website, remarkableresults.biz, now features a Classroom page. It's a treasure trove of podcast episodes organized into specific topics, perfect for research and team discussions. Stay curious, keep learning, and let's continue to Advance the Aftermarket. Show Notes: Watch Full Video EpisodeOur Classroom page for personal or team learning: https://remarkableresults.biz/classroomSeptember 23, 2023- Dorman Training Event and Trade Show, Warminster Campus of ATC, Warminster, PA: https://www.dormantraininglive.comSeptember 28-30, 2023- ASTE, Durham, NC: https://asteshow.com October 31...
2023-07-2216 min
Remarkable Results Radio PodcastExploring the Changing Trends in Engine Oil: From Viscosity Grades to Fuel Efficiency [RR 867]Host Carm Capriotto welcomes Lee Rhodus, Territory Sales Manager for Deckman Oil, to discuss the current state of the oil industry. They delve into the history of Deckman Oil, the importance of oil in various industries, and the different types of motor oil available. They also touch on engine oil viscosity grades, the advancements in additive technology, and the challenges faced by repair shop owners in managing different oil inventories. Lee Rhodus, Territory Sales Manager, Deckman Oil. Show Notes Watch Full Video EpisodeThe history of Deckman Oil (00:00:44) Lee Rhodus discusses the origins and history of Deckman Oil, a fuel distributor...
2023-07-1829 min
Remarkable Results Radio PodcastWhy Is Transmission Diagnostic Training Essential For Automotive Technicians? [RR 859]Lance Wiggins, Executive Director of ATRA (Automatic Transmission Rebuilders Association), discusses the importance of training in transmission diagnostics and the evolving relationship between automotive and transmission shops. He also discusses ATRA's chapters, which encourage training and communication among members, and the association's upcoming national training event. The most significant benefit of training attending events like the ATRA Powertrain Expo is the networking that takes place. The buzz and conversations that happen between attendees are invaluable and cannot be replicated on social media platforms like Facebook or Instagram. So, rev up your knowledge and invest in yourself by attending training seminars. B...
2023-06-2034 min
Remarkable Results Radio PodcastDon’t Be a Boss, Be a Leader: Tips for Building Strong Relationships with Your Employees [RR 858]David Askwith, Managing Director of Auto Stream Car Care, discusses the importance of evolving and changing as a leader in the automotive industry. He shares personal experiences and offers advice to shop owners on how to improve their leadership skills and build better relationships with their employees. David stresses the importance of seeking guidance and advice from peers and mentors, holding employees accountable while also being part of their career development, and building trust within the team and the organization. He also emphasizes the need for leaders to constantly evaluate their culture and reputation. David Askwith, Managing Director, Auto Stream...
2023-06-1633 min
Remarkable Results Radio PodcastHow Can Professionalism Improve the Automotive Industry? [AW 161]Mac Akram, the owner of Mack's Complete Auto Repair in Chandler, Arizona, discusses the importance of professionalism in the automotive industry, including keeping the shop clean and organized and using digital vehicle inspections to provide better service. Mac believes that raising the standards of the industry is crucial to gaining the trust of customers. Mac also encourages shop owners to invest in training for their technicians. Mac Akram, Mac's Complete Auto Repair, Chandler, AZ. Watch Full Video Episode HEREProfessionalism in the Automotive Industry (00:05:22) Mac and Carm Capriotto discuss the importance of raising the standards of the automotive industry to improve...
2023-06-1023 min
Remarkable Results Radio PodcastPersonalized Customer Service and Marketing Strategies [AW 160]If you're in the automotive industry, you know it's not just about fixing cars; it's about providing exceptional customer service, too. Leigh Anne Best and Bill Hill, owners of Mighty Auto Pro, discuss their marketing strategies that have helped attract and retain customers. They've created a customer-friendly environment, providing loaner vehicles, shuttle services, and free towing up to $50. But it's not just about the extras. Mighty Auto Pro also emphasizes continuous learning and growth, requiring a minimum of 40 hours of training per year for their technicians. They encourage their employees to pursue their interests and hobbies, even if they are...
2023-06-0318 min
Remarkable Results Radio PodcastLeadership 2.0: Transitioning from Technician to Shop Owner [RR 854]In this episode, Carm Capriotto sits down with a panel of automotive professionals who share their experiences at the Leadership 2.0 Program from the University of the Aftermarket. They discuss the importance of professional development and improving leadership techniques in the industry and how the program helped them bond with fellow service professionals. Johnny Weber, the owner of Weber's Automotive in Dayton, Ohio, was the focus of their project. Find out how they helped him transition from a technician to a shop owner and the importance of resources available in the aftermarket industry. Johnny Weber, Weber's Automotive, Dayton, OH. Jason Caldwell...
2023-06-0230 min
Remarkable Results Radio PodcastThe Importance of Self-Reflection and Self-Improvement in Business [AW 158]John Ferguson, the owner of Domestic Diesel and Auto Service, shares his experience as a former dealer technician for Ford and how he started his own business. He talks about the challenges of finding the right team to support him and how he sought the help of industry experts to become a better leader and marketer. The episode also includes a video tour of John's shop, where he specializes in Ford and GM diesel vehicles. John Ferguson, Domestic Diesel and Auto Service, Chino, CA. Watch Full Video Episode HEREJohn's background and business journey (00:02:33) John talks about his experience as a...
2023-05-2020 min
Remarkable Results Radio PodcastWhy Dressing Professionally Matters in the Shop and Beyond [THA 324]As a customer, have you ever walked into a business and been put off by the unkempt appearance of the employees or the disarray of the business? If so, you're not alone. Join our panel as they discuss the importance of professionalism in the automotive industry and how it can impact customer trust, employee morale, and overall success. We should expect nothing less than a professional appearance and attitude from those in the automotive industry, and we should continue to project that image to the public. Kevin and Renae Oswald, Oswald’s Service, Idaho Falls and Rexburg, Idaho. Vic Tarasik, CE...
2023-04-2040 min
Remarkable Results Radio PodcastHow to Create a Leadership Culture [THA 322]How do you create a leadership culture within a business? Mike Davidson, Bryan Rogers and Josh Steinhert emphasize the importance of a positive atmosphere and culture in a shop and provide practical advice on developing leadership skills. This episode provides valuable insights and recommendations for shop owners and managers looking to improve employee satisfaction and overall success. Watch Video Episode HERE Mike Davidson, Parkway Automotive, Little Rock, AR. You can reach Mike at miked@parkwayautomotive.net. Listen to Mike’s other episodes HERE. Bryan Rogers, Sun Automotive, General Manager Josh Steinhert, Sun Automotive, Assistant General Manager Show Notes: Testimonial of Sun...
2023-04-0641 min
For The RecordCarm Capriotto - 2020 – The Year You DO! [FTR 078]FTR 078 Carm Capriotto - 2020 - The Year You DO! - Make 2020 Your Best Year Yet
2019-12-3016 min
For The Record2020 - The Year You DO!Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket's premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record.
Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of the aftermarket.
Talking PointsLet 2020 be your breakout year
Be a business person and not a fix-it person
The ‘Knowing-Doing Gap’ is real. Stop talking and start doing
“If you aren’t sitting on the edge then you are taking up too much room”
You have big respon...
2019-12-3000 min
Town Hall AcademyTHA 145: The Extreme Value of Shop Tours Part 2
In the photo, left to right: John Long, Frank Scandura, Jennifer Wiens, Vic Tarasik, Jeannie and David Light, Jammie and Eric Carlson, Carm Capriotto
You’ll learn the value of shop tours from this Remarkable Panel:
Our host, Jennifer Wien, Ted Wiens Tire and Auto, Host, Las Vegas, NV
John Long, Shertz Automotive, Shertz, TX
David and Jeannie Light
Eric and Jammie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid
Frank Scandura, Franks European, Las Vegas.
Vic Tarasik, Shop Owner and Coach. Vic’s Previous Episodes (https://remarkableresults.biz/?s=%22vic+tarasik%22) .
Key Talking Points
Take care of ou...
2019-11-1400 min
For The RecordFTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket ProsMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor...
2019-10-2800 min
For The RecordFTR 066: Carm Capriotto – Struggling Shops and The Rule of HolesFTR 066 Carm Capriotto - Struggling Shops and The Rule of Holes
2019-10-0709 min
For The RecordFTR 066: Carm Capriotto – Struggling Shops and The Rule of HolesKey Talking Points:
Where are the struggling shops? They are hidden. They don’t want to be discovered. But you know who they are. Just look at their shop you can tell. Knock on their door. Or better yet, if you are struggling, ASK, yes ASK. You will easily find help.
YES, it is highly personal to admit you need help, but it can be cathartic and the best first step you can make.
I saw first hand at ASTE this weekend people that put their hands up and said ‘Im’ Struggling and I need Help’ It was an awesome sight. I...
2019-10-0700 min
For The RecordFTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For BreastsFTR 057: Carm Capriotto - Get Involved In This National Cancer Research ProgramI’ve got a big ask for you. In the next few minutes, I’m going to set up a compelling reason to get involved with the Brakes for Breasts national program. This is a strong program that is nearing the $1M donation milestone. I feel it may happen soon. This year could be the year B4B hits this huge goal. My respect and admiration for Laura Frank and Leigh Anne Best, who started brakes for breasts with a hand full of shops in t...
2019-08-0512 min
For The RecordFTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For BreastsCarm Capriotto is a connector of aftermarket professionals and is the founder and host of Remarkable Results Radio, the premier automotive aftermarket industry podcast. It’s talk radio for aftermarket professionals. Through interviews with the best in the business, sharing their unfiltered, honest and sincere stories with the goal of helping others solve their pain points and share knowledge.
Important Links:
(http://www.brakesforbreasts.com/request-information-to-participate)
(http://www.brakesforbreasts.com)
(https://remarkableresults.biz/facebook-live/cc035/)
(https://brakesforbreasts.wixsite.com/shopresources)
(https://docs.wixstatic.com/ugd/042c35_794c58b2474c4e43910397f676599004.pdf)
A special thanks to Laura Frank and Leig...
2019-08-0500 min
Town Hall AcademyTHA 083: What Separates the Outstanding TechniciansWhat Separates the Outstanding TechnicianOutstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops.Listen in on a great dialogue that covers qualities and attributes like Passion, Precision, Pride, Perseverance, and Humility. This episode is not about being an A, B or C tech it is about all other traits that make for an outstanding technician. The discussion relates to just about any other job in a professional service center today.With Carm Capriotto for this Academy is Matt Fanslow, Shop Manager, Diagnostician, and Trainer, at Riverside Automotive, Red Wing...
2018-09-0548 min