Shows
Money StoriesCarm Huntress: He Sacrificed Health, Marriage, and Identity to ‘Make It’At 15, Carm Huntress lost both his parents to cancer. By 45, he had founded two nine-figure companies. But the path between those moments wasn’t paved with strategy—it was survival, trauma, and a hunger to feel like he was enough.In this raw conversation, Carm opens up about what it cost to build a company from darkness—and what it took to finally lead from light. We explore the invisible forces that drive founders, the false gods of hustle culture, and the quiet unraveling that often follows external success.This i...2025-06-1353 min
Remarkable Results Radio PodcastThe Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation.
Tony Molla, host of the Team ASE Podcast and also serves as the Texas Field Manager for the ASE Education Foundation.
Show Notes
Watch Full Video Episode
https://www.aseeducationfoundation.org/
Tony Molla's Background (00:02:45) Tony shares his extensive career in the automotive industry and hi...2024-09-2032 min
Remarkable Results Radio PodcastThe Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation. Tony Molla, host of the Team ASE Podcast and also serves as the Texas Field Manager for the ASE Education Foundation. Show Notes Watch Full Video Episodehttps://www.aseeducationfoundation.org/Tony Molla's Background (00:02:45) Tony shares his extensive career in the automotive industry and his ed...2024-09-2032 min
Remarkable Results Radio PodcastRevving Up Automotive Education: Bridging the Gap Between Training and Real-World Skills [RR 987]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, while Michael Ingvardsen highlights the advantages of industry collaboration and the need for engaging training resources. Tanner and Michael advocate for a cultural shift in automotive education, calling for long-term industry partnerships and a focus on continuous learning to better equip future technicians.
Michael Ingvardsen, Global Technical Training Manager, Nissens A...2024-09-0650 min
Remarkable Results Radio PodcastRevving Up Automotive Education: Bridging the Gap Between Training and Real-World Skills [RR 987]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, while Michael Ingvardsen highlights the advantages of industry collaboration and the need for engaging training resources. Tanner and Michael advocate for a cultural shift in automotive education, calling for long-term industry partnerships and a focus on continuous learning to better equip future technicians. Michael Ingvardsen, Global Technical Training Manager, Nissens A...2024-09-0650 min
Remarkable Results Radio PodcastIf You Had 364 Days Left to Live: What Would You Do Differently? [RR 986]Thanks to our Partner, NAPA Auto Care Craig Noel recounts his near-death experience from multiple blood clots in his lungs and how it profoundly affected his perspective on life, family, and business. This life-altering event led Craig to reevaluate his priorities, emphasizing the importance of relationships and intentional living. Craig shares how his absence from work revealed the strength of his team and the culture he built. The discussion covers overcoming the "I can't" mentality, establishing accountability, and planning for unforeseen circumstances. Craig's story inspires listeners to cherish relationships, embrace change, and focus on what truly matters in life. Craig...2024-09-0331 min
Remarkable Results Radio PodcastIs the Automotive Industry Read for a Language Revolution? [RR 980]Thanks to our Partner, NAPA Auto Care Michael Smith discusses the need for a language and mindset shift to elevate the perception of automotive professionals. The conversation highlights the transition from viewing independent shops as "mom and pop" operations to recognizing them as sophisticated businesses led by "solopreneurs" or "mechanical and technology specialists." Michael also introduces the concept of psycholinguistics, explaining how the words we use shape our beliefs and self-perception. For instance, identifying oneself as a "mechanic" can reinforce a limited self-image, trapping individuals in a cycle that hinders growth and innovation. To break free from this cycle, there...2024-08-1349 min
Remarkable Results Radio PodcastThis Nerd Says “Go Paperless!” [RR 971]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Doug Brackett, owner of Pro Vitals Consulting, shares his journey of transitioning his shop to a paperless and digital environment, emphasizing the importance of standardized processes and the full utilization of shop management software. He discusses the benefits of going paperless, such as improved internal communication and efficiency. Doug also explores the future of the automotive industry, particularly the role of AI and digital tools, and encourages shop owners to embrace technology for optimal operations and customer satisfaction. Doug Brackett, Pro-Vitals Consulting Show Notes Watch Full Video EpisodeBenefits of...2024-07-1241 min
Remarkable Results Radio PodcastTraining and Safety in the Age of EVS and ADAS [RR 965]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Matt Fanslow and Carm Capriotto share their experiences at the NAPA Autotech Training Research Center in Canton, OH. Matt highlights the importance of safety and professional training in handling high-voltage systems in electric and hybrid vehicles. Both emphasize the need for shops to invest in ongoing education, advanced tools, and equipment to stay ahead in the evolving automotive industry, particularly with the rise of ADAS and EV technologies. Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing th...2024-06-2146 min
Remarkable Results Radio PodcastExploring Music, Leadership, and Company Culture [RR 962]Thanks to our Partner, NAPA Auto Care Dan Malloy explores themes of communication, leadership, and the transformative power of music. Dan shares his journey to becoming a singer, emphasizing the value of embracing failure and new opportunities. Both Carm and Dan highlight the significance of creating a supportive company culture centered around genuine commitment and helping others. The episode is filled with personal anecdotes, reflections, and practical insights for personal and professional development. Dan Molloy, Molloy Business Development Group. Dan's previous episodes HERE Show Notes Watch Full Video EpisodeToastmasters (00:00:01) Introduction to Toastmasters program and its benefits for aftermarket professionals. https://r...2024-06-1144 min
Remarkable Results Radio PodcastIn 8 Years I’ve Been Through 68 Service Advisors [RR 942]Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Jeremy O'Neal shares his journey of transforming a struggling business into a thriving enterprise, emphasizing the critical role of service advisor training. Jeremy also highlighted how understanding the business, the owner's goals, and team dynamics is essential before implementing any training program. It's not just about fixing cars; it's about creating an exceptional customer experience that drives business success. Jeremy O’Neal, Advisorfix, Freedom Auto Repair, Hesperia, CA. Previous episodes HERE. Show Notes Watch Full VideoService Advisor Coaching & Training: https://www.advisorfix.com/Jeremy's Transition to Shop...2024-04-0239 min
Remarkable Results Radio PodcastThe Rise of the Mechanical and Technology Specialist [RR 935]Watch the video version on YouTube HERE. Carm Capriotto discusses the importance of establishing a new language standard for automotive repair professionals. He focuses on the need for clear and consistent job titles that reflect what we do for the consumer. It will help bring a necessary professional view of auto repair specialists. Get your copy of 'The Rise of the Mechanical and Technology Specialists" HERE. Carm gave a keynote speech on ‘The Rise’ in early 2024 and has spoken via Zoom to many shop owner networking groups and coaching groups to share the reason for...2024-03-0920 min
Remarkable Results Radio PodcastRevolutionizing the Automotive Industry: The Rise of Technology Specialists [RR 909]Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it's revolutionizing the way we approach vehicle repairs and maintenance. They propose the term "Technology Specialist" for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry's growth and success. Will you take part in this language movement? Show Notes Watch Full VideoThe passionate discussion with Isaac Rodell and Rich Falco (00:00:17) Carm...2023-12-1245 min
Remarkable Results Radio PodcastBecoming a Shop Owner with Meg Richards [AW 185]Meg Lewis, BJ’s Automotive Diagnostic Center, Belfast, ME, NAPA Auto Care Technician of the Year 2022. Watch Full Video Carm and Meg discuss the shop's transition to a four-day workweek to promote work-life balance, the challenges of finding and retaining skilled technicians. Meg shares her experience as a female technician. They also discuss the need to change the perception of the automotive industry and attract more women. The episode concludes with a discussion on succession planning and the shop's community involvement The decision to move to a four-day workweek (00:03:14) Meg discusses the idea of transitioning to a four-day workweek and the...2023-11-2528 min
Remarkable Results Radio PodcastBehind the Scenes of the Industry's Premier Podcast [RR 900]Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way. Aftermarket Radio Network Hunt Demarest, CPA, Paar Mellis and A...2023-11-1044 min
Remarkable Results Radio PodcastKitchen Nightmares with Carm Capriotto [E106] - Diagnosing the Aftermarket A to ZDrawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'Show NotesWatch Full Video EpisodeWatching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to...2023-10-2543 min
Remarkable Results Radio PodcastCompare "The Bear" with Carm Capriotto - Diagnosing the Aftermarket A to ZMatt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners...2023-07-2657 min
Remarkable Results Radio PodcastWhy Much? How Much? Exploring Value Proposition in Auto Repair [AW 162]Bill Nalu, owner of Interstate Auto Care in Michigan, shares his "Why Much" philosophy, which advocates for a more nuanced approach to pricing that involves training, coaching, and consultation to understand the context of each customer's needs and provide a personalized value proposition. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Watch Full Video Episode HEREThe Impact of Friendship (00:03:00) Carm and Bill reflect on their friendship and how they have impacted each other's lives and businesses.Learning to say thank you (00:08:11) Carm and Bill discuss the importance of showing appreciation and learning to say th...2023-06-1734 min
Remarkable Results Radio PodcastDon’t Be a Boss, Be a Leader: Tips for Building Strong Relationships with Your Employees [RR 858]David Askwith, Managing Director of Auto Stream Car Care, discusses the importance of evolving and changing as a leader in the automotive industry. He shares personal experiences and offers advice to shop owners on how to improve their leadership skills and build better relationships with their employees. David stresses the importance of seeking guidance and advice from peers and mentors, holding employees accountable while also being part of their career development, and building trust within the team and the organization. He also emphasizes the need for leaders to constantly evaluate their culture and reputation. David Askwith, Managing Director, Auto Stream...2023-06-1633 min
Remarkable Results Radio PodcastHow Can Professionalism Improve the Automotive Industry? [AW 161]Mac Akram, the owner of Mack's Complete Auto Repair in Chandler, Arizona, discusses the importance of professionalism in the automotive industry, including keeping the shop clean and organized and using digital vehicle inspections to provide better service. Mac believes that raising the standards of the industry is crucial to gaining the trust of customers. Mac also encourages shop owners to invest in training for their technicians. Mac Akram, Mac's Complete Auto Repair, Chandler, AZ. Watch Full Video Episode HEREProfessionalism in the Automotive Industry (00:05:22) Mac and Carm Capriotto discuss the importance of raising the standards of the automotive industry to improve...2023-06-1023 min
Remarkable Results Radio PodcastThe Importance of Self-Reflection and Self-Improvement in Business [AW 158]John Ferguson, the owner of Domestic Diesel and Auto Service, shares his experience as a former dealer technician for Ford and how he started his own business. He talks about the challenges of finding the right team to support him and how he sought the help of industry experts to become a better leader and marketer. The episode also includes a video tour of John's shop, where he specializes in Ford and GM diesel vehicles. John Ferguson, Domestic Diesel and Auto Service, Chino, CA. Watch Full Video Episode HEREJohn's background and business journey (00:02:33) John talks about his experience as a...2023-05-2020 min
Remarkable Results Radio PodcastIt's All Carm's Fault and That's Good! - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:30% increase in revenue by improving transparency and trust50% reduction in time spent researching and ordering parts10% increase in profit margins through robust reportingClick here to learn more about AutoLeap and schedule a demo: AutoLeap Link: http://bit.ly/3GRgO88In this episode of The Weekly Blitz, Coach Chris Cotton welcomes Carm Capriotto, the auto service aftermarket podcast pioneer to the show from Remarkable Results Radio. Find all episodes HERE.Specifically, they cover:How...2023-02-1338 min
Remarkable Results Radio PodcastKey Trigger For Success – Communicate Better with Our Younger Generation [RR 550]Before joining ATI, Geoff Berman worked in his family business for 16 years and had realized that the changes I wanted to make in the business were never going to happen under the current leadership. I hit the lottery when I found ATI. Now I can influence many businesses, not just the one I work in. I found very quickly how much I loved helping shop owners and their staff change their lives.
Key Talking Points:
Employee Engagement ClassPositive feedback from students
Animated and emotional presentation- effective because coming from the heart and passion from Geoff
Top problem with the industryTech...2020-07-0325 min
For The RecordStop Quoting Price Over the Phone – Maylan NewtonMaylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes (https://remarkableresults.biz/?s=Maylan+Newton) .
“He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer.
Talking Points:
Get Away from the Price Driven model of Business and get back to the Quality an...2020-03-3000 min
Remarkable Results Radio PodcastUnprecedented Times – Covid-19 [Bonus 4]Bonus Episode 04
Coping with the Covid-19 Pandemic.
Being involved to help the industry. What can I do to help you.
Email Carm HERE. (mailto:carm@remarkableresults.biz)
Be socially involved and in touch with the show:
Email (mailto:carm@remarkableresults.biz)
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/)
Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/)
Buy Carm a Cup of Coffee (https://www.buymeacoffee.com/carm)2020-03-1605 min
For The RecordCecil Bullard - Parts Pricing in the Age of Online Parts SellersCecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.
Previous episodes featuring or mentioning Cecil, click (https://remarkableresults.biz/?s=Cecil+Bullard) .
Institute for Automotive Business Excellence (https://www.iforabe.com/) .
Talking Points:
Re-thinking parts margins based on pricing transparency from online parts sellers
He doesn’t like the strategy that we need to re-think how we
Consider what your parts and equipment suppliers do for you.Local availability
Training
Support of local and regional events
We need to...2020-03-1600 min
For The RecordShops Putting Others Down. WHY? - Tom PalermoTom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fl...2020-03-0900 min
For The RecordKevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes (https://remarkableresults.biz/?s=kevin+lekas) .Key Talking Points:myASE renewal app is now branded ASE Renewal APPOne year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on boardwww.aserenewalapp.com (http://www.aserenewalapp.com) Certify without going to a testing centerAutomotive certifications only at this time A1 - A9 Participation is you are expired, ne...2020-03-0207 min
For The RecordKevin Lekas - ASE Renewal APP - Certification Without ExpirationKevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes (https://remarkableresults.biz/?s=kevin+lekas) .
Key Talking Points:
myASE renewal app is now branded ASE Renewal APP
One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board
www.aserenewalapp.com (http://www.aserenewalapp.com)
Certify without going to a testing center
Automotive certifications only at this time A1 - A9
Participation is you are expired, nearing or currently certified
The APP will have some new tech questions
There will be second and third chance...2020-03-0200 min
For The RecordKim Aurenheimer - Fall In Love With Your Business, AgainKim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout
Kim continuously seeks out training for her and her entire team and...2020-02-2400 min
Town Hall AcademyService Advisor Role Play #4 [THA 159]https://youtu.be/t3cgw0Mbc2YJeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes (http://www.advisorfix.com/) .Todd Zimmerman is Dynamic Automotive's Location leader. Previous episodes (http...2020-02-2043 min
Town Hall AcademyService Advisor Role Play #4https://youtu.be/t3cgw0Mbc2Y
Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.
With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes (http://www.advisorfix.com/) .
Todd Zimmerman is Dynamic Automotive's Location leader. Previous episodes (https://remarkableresults.biz/?s=Todd+Zimmerman) .
Jayson Pr...2020-02-2000 min
For The RecordBob Greenwood on Billed Hours Per ROBob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the...2020-02-1700 minTown Hall AcademyOpen Question Forum: Shop OwerPanel:
Rachael Wacha, City Auto Repair, Gainsville, FL
Kate Jonasee, K-Tech, Sebastopol, CA (MSO)
Donnie Hudson, Troy Auto Care, Troy, MI (MSO)
Jeremy Winters, Service Manager at Weavers Auto Center, Shawnee, KS
Talking Points:
Kate’s big thing was the improvement in her company culture and the psychology of herself as a leader was impactful.
Rachael, getting yourself centered so you can make a change with your team
Some on your team will exit themselves as they choose not to be team players
Technical and management training is so important to the development of your team
Donnie do...2020-02-1300 min
For The RecordBen Johnson – The Power of WHY [FTR 084]Ben Johnson, Director, Project Management, Mitchell 1Key Talking Points:Some companies challenges is its own successBusiness start with a vision and a whyOver time we tend to not focus on your why but our whatIf you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it.If you live your WHY then the money will comeImportant link...2020-02-1006 min
For The RecordBen Johnson - The Power of WHYBen Johnson, Director, Project Management, Mitchell 1
Key Talking Points:
Some companies challenges is its own success
Business start with a vision and a why
Over time we tend to not focus on your why but our what
If you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it.
If you live your WHY then the money will come
Important links below:
Be socially involved and in touch with the show:
Email (mailto:carm@remarkableresults.biz)
Listen for free on Appl...2020-02-1000 min
For The RecordSteve Finzel - Too Many FluidSteve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve's previous episodes (https://remarkableresults.biz/?s=%22Steve+Finzel%22) .
Talking Points
So many transmission fluids
Low viscosity and High viscosity are the major difference in the man fluids
Getting information has been tough. LV MV are the codes. What can be used
If we can’t stock all the different fluids why can’t we get information on wha...2020-01-2700 min
For The RecordBrian Sump – Never Let Your Foot Off The Pedal [FTR 081]FTR 081 Brian Sump - Never Let Your Foot Off The PedalMulti-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works and keep the pedal to the metal. This is a great lesson in making small changes and pay attention to the results.Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a...2020-01-1914 min
For The RecordBrian Sump - Never Let Your Foot Off The PedalFTR 081 Brian Sump - Never Let Your Foot Off The Pedal
Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works and keep the pedal to the metal. This is a great lesson in making small changes and pay attention to the results.
Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting De...2020-01-1900 min
For The RecordMatt Fanslow - Helping Local Shops [FTR 080]Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case s...2020-01-1317 min
For The RecordMatt Fanslow - Helping Local ShopsMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for...2020-01-1300 min
For The RecordCarm Capriotto - 2020 – The Year You DO! [FTR 078]FTR 078 Carm Capriotto - 2020 - The Year You DO! - Make 2020 Your Best Year Yet2019-12-3016 min
For The Record2020 - The Year You DO!Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket's premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record.
Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of the aftermarket.
Talking PointsLet 2020 be your breakout year
Be a business person and not a fix-it person
The ‘Knowing-Doing Gap’ is real. Stop talking and start doing
“If you aren’t sitting on the edge then you are taking up too much room”
You have big respon...2019-12-3000 min
For The RecordFTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take YouJosh McFarlin is an industry veteran, and a highly-regarded member of the automotive industry. Josh serves as VP of Strategic Business Operations for AirPro Diagnostics. In his position, Josh is responsible for all daily service operations including multiple technician service centers and all field personnel. Josh is ASE Master certified and holds an MBA from the University of Wisconsin.
Formerly Director of Curriculum and Product Development for I-CAR, Josh is known for his ability to form and mold strong collaborative teams, solve difficult problems and manage others with a leadership style that tackles challenges head-on. Josh’s career includes stops at...2019-12-1600 min
For The RecordFTR 075: Bill Hill – Yearly Bonus is All About a Commitment to TrainingBill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 21 years. He believes that processes and procedures are very important to a successful shop along with having FUN. He says that you need to make FUN an important part of your day because this business can be challenging. (we all know that).
Hear Bill’s previous episodes (https://remarkableresults.biz/?s=%22bill+hill%22) .
Key Talking Points
Staff engagement in training
Bill pays for all training classes They can go to any class they want
It could be an excel spreadsheet class or o...2019-12-0900 min
For The RecordFTR 074: Deb Van Batenburg – Fix The Things You TolerateDeb Van Batenburg and her husband Craig own Automotive Career Development Center [ACDC]. Deb is his partner and vice-president. Deb has writes for AutoInc Magazine and speaks throughout the industry. Hear Deb’s previous episodes (https://remarkableresults.biz/?s=%22van+batenburg%22) .
Key Talking Points
We are living with and tolerating things in your life that are ridiculous
We should take time to fix things we constantly tolerate
We tolerate both at home and at work
Identify the things that you tolerate and create a by-pass strategy to fix/correct
A special thanks to Deb Van Batenburg for her contribution to...2019-12-0200 min
For The RecordFTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to TrainingBob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.
Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.
Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these expe...2019-11-2500 min
For The RecordFTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the IndependentBill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.
Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.
His...2019-11-1800 minTown Hall AcademyTHA 145: The Extreme Value of Shop Tours Part 2
In the photo, left to right: John Long, Frank Scandura, Jennifer Wiens, Vic Tarasik, Jeannie and David Light, Jammie and Eric Carlson, Carm Capriotto
You’ll learn the value of shop tours from this Remarkable Panel:
Our host, Jennifer Wien, Ted Wiens Tire and Auto, Host, Las Vegas, NV
John Long, Shertz Automotive, Shertz, TX
David and Jeannie Light
Eric and Jammie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid
Frank Scandura, Franks European, Las Vegas.
Vic Tarasik, Shop Owner and Coach. Vic’s Previous Episodes (https://remarkableresults.biz/?s=%22vic+tarasik%22) .
Key Talking Points
Take care of ou...2019-11-1400 min
For The RecordFTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore ThisMike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode (https://remarkableresults.biz/?s=mike+davidson) .
(https://r...2019-11-1100 min
For The RecordFTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or CanadaAttracting young people into our industry: Help to Take Skills USA to the Next Level
Tim Dwyer is an automotive education specialist at ConsuLab, a manufacturer, and provider of automotive training aids. After 25 years of ownership, he sold his business Superwrench Import Auto in Tulsa, OK to pursue a teaching career at Oklahoma State University Institute of Technology. There he helped start and instruct the Pro-Tech Automotive Internship program for 12 years. Hear Tim’s previous episodes (https://remarkableresults.biz/?s=%22tim+dwyer%22) .
Key Talking Points:
Skills USA Nationals has 103 different contests going on at once. It is all Career and Techni...2019-11-0400 min
For The RecordFTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket ProsMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor...2019-10-2800 min
For The RecordFTR 068: Ron Ipach – Close Your Shop and Go Get a JobFor 20 years, Ron Ipach, co-founder or Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.
Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.
Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the on...2019-10-2100 min
For The RecordFTR 067: Rick White – Change Your Life and Your BusinessRick White’s Previous Episodes (https://remarkableresults.biz/?s=%22rick+white%22) .
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.
Key Talking Points
You need to come to training
Don’t expect a different result tomorrow if you do the same every day
You do not know everything. If you did things would be going amazing
More to do and receive from an event like...2019-10-1400 min
For The RecordFTR 066: Carm Capriotto – Struggling Shops and The Rule of HolesFTR 066 Carm Capriotto - Struggling Shops and The Rule of Holes2019-10-0709 min
For The RecordFTR 066: Carm Capriotto – Struggling Shops and The Rule of HolesKey Talking Points:
Where are the struggling shops? They are hidden. They don’t want to be discovered. But you know who they are. Just look at their shop you can tell. Knock on their door. Or better yet, if you are struggling, ASK, yes ASK. You will easily find help.
YES, it is highly personal to admit you need help, but it can be cathartic and the best first step you can make.
I saw first hand at ASTE this weekend people that put their hands up and said ‘Im’ Struggling and I need Help’ It was an awesome sight. I...2019-10-0700 min
For The RecordFTR 065: Bill Haas – Never Let a Third Party Influence Your Profit StructureBill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.
Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.
His...2019-09-3000 min
For The RecordFTR 064: Mike Davidson – Where to Find Apprentices for Your ShopMike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode (https://remarkableresults.biz/?s=mike+davidson) .
Key Talking P...2019-09-2300 min
For The RecordFTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business ShowsMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor...2019-09-1600 min
For The RecordFTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front CounterRena Rennebohm is CEO and Creator of Empowered Advisor.
With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field.
Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her...2019-09-0900 min
For The RecordFTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry.
Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the indu...2019-09-0200 min
For The RecordFTR 060: Jeff Rudnick – Are Cooperatives in Our FutureJeff has been involved in the Automotive Industry since 1993. He spent 9 years as a Manufacturer’s Representative selling Automotive Parts and Accessories to clients in the Pacific Northwest. During that time, he worked directly with dozens of Manufacturers and Importers of Parts and Accessories to find distribution across all levels of the Automotive Industry.
Jeff founded The Rudnick Group in 2002 calling directly on Automotive Repair Facilities to serve their marketing needs. Initially, The Rudnick Group focused on Reminder Mailers utilizing CustomerLink’s services; this relationship continued until CustomerLink sold to Intuit. Quickly, The Rudnick Group added Brand Development, Website Desi...2019-08-2600 min
For The RecordFTR 059: Greg Buckley on LYFTGreg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) .
Key Talking Points
Lyft plans to start with 25 service centers around the country
Wanted to see the activity in the Lyft Service Center in Philadelphia
Plans to service the ri...2019-08-1900 min
For The RecordFTR 058: Tomi Oliva – Would You Work For You?Tomi Oliva is the owner and operator of San Jose Automotive Center in Chicago, IL. He grew up working in the family business. The primary business back then was tire related, but they did venture into some general repair.
This is when he realized what he was going to be when he grew up . The tire side of the business was a chore but once he got a taste for the automotive service business, he knew his professional direction. So much so that he went against his father’s wishes and attended UTI Glendale Heights where he graduated in 2004. After gr...2019-08-1200 min
For The RecordFTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For BreastsFTR 057: Carm Capriotto - Get Involved In This National Cancer Research ProgramI’ve got a big ask for you. In the next few minutes, I’m going to set up a compelling reason to get involved with the Brakes for Breasts national program. This is a strong program that is nearing the $1M donation milestone. I feel it may happen soon. This year could be the year B4B hits this huge goal. My respect and admiration for Laura Frank and Leigh Anne Best, who started brakes for breasts with a hand full of shops in t...2019-08-0512 min
For The RecordFTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For BreastsCarm Capriotto is a connector of aftermarket professionals and is the founder and host of Remarkable Results Radio, the premier automotive aftermarket industry podcast. It’s talk radio for aftermarket professionals. Through interviews with the best in the business, sharing their unfiltered, honest and sincere stories with the goal of helping others solve their pain points and share knowledge.
Important Links:
(http://www.brakesforbreasts.com/request-information-to-participate)
(http://www.brakesforbreasts.com)
(https://remarkableresults.biz/facebook-live/cc035/)
(https://brakesforbreasts.wixsite.com/shopresources)
(https://docs.wixstatic.com/ugd/042c35_794c58b2474c4e43910397f676599004.pdf)
A special thanks to Laura Frank and Leig...2019-08-0500 min
For The RecordFTR 056: Justin Barrett – Hard Talk on Areas of Improvement for IndependentsJustin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant.
Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and...2019-07-2900 min
For The RecordFTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI ManagementMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor...2019-07-2200 min
For The RecordFTR 054: Roy Schnepper – ASA Behind the ScenesASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year.
ASA Annual Meeting
Networking
Leading edge training
The only association with both mechanical and collision members
ASA meetings are all about education
AMi is now working with FCA
Ray Fisher new Executive Director is doing a great job
ASA Launched its own APP
There is a technology and Telematics Forum coming up in September 2019 i...2019-07-1500 min
For The RecordFTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981.
Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture.
They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Look for Judi’s previous episodes...2019-07-0800 min
For The RecordFTR 052: Build Your Bench – Kyle Holt and Jay GoninenKyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.
Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North A...2019-07-0100 min
For The RecordFTR 051: Jerry Holcom – Where is Your Personal Commitment & ProfessionalismWith nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute.
Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder of Vision and is the current President of the Midwest Auto Care Alliance (MWACA).
Key Talking Points:
Your supplier or training companies invest time and money to hold meetings to help you grow stronger
Respect their investment in you
Your commitment, your RSVP...2019-06-2400 min
For The RecordFTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt FanslowMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor...2019-06-1700 min
For The RecordFTR 049: Tom Lambert – Discount Model MarketingTom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home. His dad and uncles always had projects going on in the home garage. During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.
In the past three and a half years, Tom and his dad have made strategic adjustments in the business. They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day. Tom says he has the best team and a stro...2019-06-1000 min
For The RecordFTR 048: Amy Mattinat – Our Technicians Are Car DoctorsAmy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC. Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry.
Amy was awarded the 2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board...2019-06-0300 min
For The RecordFTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become ExtraordinaryJim Silverman is the Director of National Accounts for ATI Automotive Training Institute.
Key Talking Points:
Use your time at an industry event to network by stretching yourself to talk to people and vendors that you do not know
Get uncomfortable. Step out of your box
Don’t hang with people you know. Meet new friends
If you are Mr. Greatest you are wrong
Let someone else show you something
Tiger Woods has at least three coaches
Football players have coaches
Why wouldn’t a shop owner have a coach
Invest in your brain
A special thanks to Jim Silver...2019-05-2700 min
For The RecordFTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable TransportationAlan Symmes, shop owner, Revolution Automotive Services, Norwood, MA.
Alan has a goal to achieve excellence in all that he does. Having a passion for cars lead him to the automotive industry at the age of 18. He and his wife Holly were even married in a Boston auto museum. But after mastering the technical aspect of cars, Alan sought out a new challenge to start his own business and ‘revolutionize’ the automotive service experience for both the customer AND the employee.
In 2012 he and his wife started Revolution Automotive Services, Inc. in Norwood, Massachusetts. With high energy, enthusiasm and a stron...2019-05-2000 min
For The RecordFTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver BulletsBrian Walker was a Mercedes Benz Master dealer technician and was ASE certified with L1. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice.
Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier
There is a 17,000+ word article on the Shop Marketing Pros website: “The Ultimate Guide to Auto Repair Shop Marketing (http://shopmarketingpros.com/guide)
Key Talking Points:
Stop looking for silver bullets
Yo...2019-05-1300 min
For The RecordFTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money IsMurray Voth, owner of RPM Training learned how to service and repair cars, motorcycles, and airplanes in his youth and earned his commercial pilot’s license. After college, Murray was hired by a firm doing research and development in the service station industry. That led him to own and operate service stations for the next 20 years.
After receiving extensive training from a major oil company in Canada, Murray worked in service station dealer development. His experience in training and development led to an interest in how people function. He began to think about what holds them back from learning and implementi...2019-05-0600 min
For The RecordFTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.
Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contrib...2019-04-2900 min
For The RecordFTR 042: Vinnie Lucido – Find a Balance to Your EgoVinnie Lucido has had his hands in the automotive industry since 1996, starting in High school as a CSR at one of the last 76 Full-Service Gas stations in Reno. He found a passion for helping people through their most prized possessions, their automobile. Vinnie and his brother Anthony partnered together & opened CoAuto in 2014 and have been nothing but success in their new undertaking. Vinnie is ASE certified and has operated in every capacity of the automotive repair field. Throughout his career, he has been a customer service representative, a service writer, a technician, a manager and now an owner. Ultimately, h...2019-04-2200 min
For The RecordFTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever StudentKeith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of Midwest Auto Care Alliance (MWACA) where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle Technologies. He recently added a solar array to his building and uses a Toyota Prius and Chevrolet Volt as shuttle vehicles and plans to add more hybrid and electric vehicles as they continually update their loaner fleet. He is a member of...2019-04-1500 min
For The RecordFTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service ProfessionalBob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive...2019-04-0800 min
For The RecordFTR 039: Grant Swaim – The Gear Head Days Are Gone
Gearhead School is an online training website owned by DLP Publishing LLC. The site administrator is Grant Swaim. Grant’s lifelong career in the automotive service industry is highlighted as follows:
20 Years – Owner of an Independent Honda Repair Shop
6 Years – Independent Automotive Trainer (Honda OBD II / Driveability)
15 Years – Full-Time Instructor with NC Community College System
Published Author (Technology Guide for Today’s Automotive Technician)
White Paper on the Tech Shortage (https://gearhead.school/whitepaper) .
Link to Gearhead School HERE (https://gearhead.school/) .
As mentioned by Grant in this episode:
Link to Episode 312 The Road To Great Technicians Recorded at Vision...2019-04-0100 min
For The RecordFTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your CustomersIt all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.
Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.
Jennifer Filzen Previous Episodes (https://remarkableresults.biz/?s=%22jennifer+Filzen%22) .
Key Talking Points
Jennifer wants to encourage e...2019-03-2500 min
For The RecordFTR 037: Scott Wheeler – Are You Really Listening to Your Customer?Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries.
Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer.
Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases.
He speaks professionally at major industry events throughout the U.S. and Canada and is a f...2019-03-1800 min
For The RecordFTR 036: Dwayne Myers – Say NO to the Technician ShortageDwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes (https://remarkableresults.biz/?s=%22Dwayne%20Myers%22) .
Key Talking Points
There is a top group of Millennials that are perfe...2019-03-1100 min
For The RecordFTR 035: Aaron Shaffer – Sell Premium Products For All the Right ReasonsAaron Shaffer began his career with KYB in 2002 as a Territory Sales Manager after working in several auto parts stores. In 2003, Shaffer was promoted to manage the introduction of KYB into an auto parts wholesaler with 300 locations.
In 2004, he relocated to KYB’s headquarters in Addison Illinois, where he was named Customer Service Manager. In this role, he managed a team of 11, improving policies and procedures to adjust to KYB’s growing aftermarket business. Mid-way through 2005 Shaffer became KYB’s Marketing Manager. As Marketing Manager, his responsibilities included Advertising, Public Relations, and Pricing. He helped to create KYB’s first National...2019-03-0400 min
For The RecordFTR 034: Greg Bunch – Take Your Toolbox HomeGreg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.
Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for th...2019-02-2500 min
For The RecordFTR 033: Kirk Richardson On Technician Pay PlansKirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.
Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves bu...2019-02-1800 min
For The RecordFTR 032: Pierre Respaut – Has Seen a Technical Revolution in His LifetimePierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years.
Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW dealership from 2010-2012.
Pierre was also a contract trainer for Bosch and is involved in various capacities, with STS, TST, the BIMRS tech and support groups (BIMRS.ORG). Our interview covered his role as VP of the Board os TST: Technicians Service Training a 501(c) (3) corp...2019-02-1100 min
For The RecordFTR 031: Brett Bohlmann – Fixing Our Leadership DeficitBrett Bohlmann, along with his wife, is the owner of HWY 7 Service Center, Newell, IA. He began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry.
In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire...2019-02-0400 min
For The RecordFTR 030: Tom Ham Part 2: What Owners Want From Their TechniciansTom Ham, with the help of his wife Deb, is the creator and owner of (https://remarkableresults.biz/?s=%27tom+ham%27) .
Key Talking Points:
Attend training
Get ASE Certified
Improve your computer skills
Find the tips and tricks to make the computer work for you
Improve your basic language skills
Health:
Commit to quit smoking
Get help for substance abuse
Come to work with plenty of energy
Follow policies and procedures
Complete tasks 100%. Help me not be a micromanager
Go the extra mile
Use good judgment
Avoid getting a criminal record
Be financially responsible
Look your best. Your appearance is...2019-01-2800 min
For The RecordFTR 029: Tom Ham Part 1: What Techs want from Shop OwnersTom Ham, with the help of his wife Deb, is the creator and owner of (https://remarkableresults.biz/?s=%27tom+ham%27) .
Key Talking Points:
Standard Benefits are necessary.
Staffing. Hire people who are friendly and cooperative.
Hire great service advisers.
Estimate accurately. Ask me if you need more information.
Be fair with labor times. One of the biggest complaints.
Provide me with information that is user-friendly.
Provide state of the art information technology.
Bring in enough cars to keep me busy
Maintain honest and ethical business practices.
Create and maintain consistent and well-defined guidelines.
Offer opportunities for advancement.
Buy qu...2019-01-2100 min
For The RecordFTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the CarRyan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.
Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business managem...2019-01-1400 min
For The RecordFTR 027: Andy Bizub – Be The Dealer AlternativeAndy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes (https://remarkableresults.biz/?s=%22bizub%22) .
Key Talking Points
There is a misperception that the new car dealer knows the cars bett...2019-01-0700 min
For The RecordFTR 025: Bill Nalu on AbundanceBill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone.
Bill Nalu’s Previous Episodes (https://remarkableresults.biz/?s=bill+nalu) .
Key Talking Points
Abundance can come at us passively if we like it or not.
What if we successfully completed a failed endeavor?
Your sponsoring thought can drive...2018-12-2400 min
For The RecordFTR 024: Rick White – Overcoming the Blame GameRick White’s Previous Episodes (https://remarkableresults.biz/?s=%22rick+white%22) .
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.
Key Talking Points
Blame, Excuses, Denial: You can’t deposit them.
You don’t’ get what you want so you blame, make an excuse or deny it.
You are supposed to feel uncomfortable, so you know you are missing the target.
Don’t listen to your l...2018-12-1700 min
Remarkable Results Radio PodcastRR 300: 300th Retrospective: Interview with Host Carm CapriottoThe 300th Episode Retrospective
For the first-time podcast host, Carm Capriotto is in the interviewee seat. Seven aftermarket professionals ask Carm questions that discover the attributes and purpose of the aftermarket’s premier podcast. He shares some very personal stories and chronicles some behind the scene moments.
You’ll learn about what makes Carm tick, how it all started and what his thoughts are for the future. He is so proud of the audio library made up of the voices of the aftermarket. The guests who trusted Carm to get their story told so that all ship...2018-02-091h 38