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Silent in An Evil Time: The Brave War of Edith Cavell Handbook , Silent in An Evil Time: The Brave...2025-07-2800 min
Cavell Cloud ConversationsThe Future of Contact Centres: AI, Automation, and Emerging MarketsJoin Finbarr Begley, Senior Analyst at Cavell, and Patrick Watson, Director of Research, as they dive into the latest trends and insights from Cavell's CCaaS Market Evolution Report. Discover how AI and automation are reshaping the contact center landscape, the impact on agent numbers, and the emerging markets poised for growth. This engaging discussion covers practical use cases, global market sizing, and the balance between automation and human touch in customer service. Don't miss this opportunity to stay ahead in the evolving world of customer experience!2025-06-1025 minCavell Cloud ConversationsHow does International Market Turmoil Impact Cloud Communications?Finbarr and Patrick discuss some of the global, political and economic turmoil and how that impacts communication markets globally. Many of these key trends are covered in Cavell's latest Cloud Comms Market reports, which have just been released. One example in these challenging markets is differentiation. Differentiating by product is becoming increasingly difficult, but many vendors are now focusing on vertical specialisation as a key differentiator. 2025-04-1719 minCavell Cloud ConversationsBreaking Out of the Box: 8x8's Journey to Transform Customer ExperienceJoin Finbarr, Senior Analyst at Cavell, as he sits down with Jamie Stan, Managing Director of EMEA at 8x8, for an insightful discussion on the latest trends in cloud communications and customer experience (CX). In this episode, Jamie shares the story behind 8x8's recent rebrand and how it signifies a broader cultural and technological transformation within the company. They delve into the evolving demands of customers, the integration of AI and data processing in contact centres, and the critical role of partners in delivering innovative solutions. Whether you're an industry professional or simply curious about the future of...2025-03-0321 minCavell Cloud ConversationsUnlocking APAC’s Potential at Cavell Summit Asia-Pacific 2025In this episode, Trent (Head of Asia-Pacific), and Patrick (Director of Research) look ahead to Cavell's inaugural APAC summit which is taking place at the end of February. The event will explore opportunities locally in the APAC market as well as international opportunities for local providers looking to expand their services on a global basis. During the podcast Trent takes Patrick through agenda highlights for the summit as well as overviewing the market's leading companies and speakers who are taking part in the event. 2025-02-1912 min
UC TodayWhy Cavell is Bringing its Renowned Summit to APAC in 2025Watch on YouTube.The Asia Pacific region is rapidly becoming a hotbed for cloud communications, and Cavell is finally bringing its prestigious summit to the region. In this exclusive interview, Rob Scott sits down with Trent Webby, Head of Asia Pacific at Cavell, to discuss the inaugural Cavell Summit Asia Pacific and why now is the perfect time to launch.Why Attend?Cavell’s renowned summits have been running successfully in Europe and North America for a decade, and now, after extensive research, they’re making their way to Sydney, Australia. Trent Webby shar...2025-02-1110 minCavell Cloud ConversationsCavell's 2025 Predictions for UC & CXJoin Cavell Analysts, Finbarr and Patrick as they talk through their top predictions for the year in the UC and CX spaces. Unlike every other prediction list you've seen so far, they don't just talk about AI, in fact that only properly creeps in for the third prediction. What are the first two? Come find out.2025-01-2723 min
History RageThe Myths of Mata Hari and Edith Cavell with Helen FryIn this episode of History Rage, historian Dr. Helen Fry discusses the misconceptions surrounding Mata Hari and Edith Cavell. She reveals that Mata Hari was not a spy, despite popular belief, and that her image as a glamorous femme fatale has overshadowed the contributions of real women in intelligence. On the other hand, Edith Cavell, known as an innocent martyr, was actually involved in espionage and ran her own network behind enemy lines in Belgium. Dr. Fry emphasizes the importance of uncovering the true stories of women in intelligence and dispelling myths that have persisted for decades....2024-12-0243 minUC TodayCavell Enable is BackUC Today's David Dungay speaks to Dom Black, Principal Analyst from Cavell Group about Cavell's Enable event this December.In this session, we discuss the following:Enablement of voice services through major UC platforms The Service Provider margin dilemma AI enablement For more information, visit Cavell's events page.Thanks for watching. if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.For more Uni...2024-11-2610 minCavell Cloud ConversationsSolving Operator Challenges with PingCoPatrick is joined by the team from PingCo to preview their participation at Cavell Enable which takes place in London on 3rd of December. The podcast explores key challenges that operators are facing when they join programs, such as Operator Connect. Patrick and the PingCo team discuss how operators can maximise commercials, leverage true customer journey automation, and explore customer data to make the most of the opportunity markets like Operator Connect present.2024-11-2618 minCavell Cloud ConversationsDstny comes to AmericaJoin Cavell's Finbarr Begley and Lee Hamilton from Dstny as they talk about what is new at the company. They discuss the recent Cavell North America Summit, Dstny's increased focus on the American market, and what operating in Europe has taught them that will prepare them for their US expansion. 2024-10-2417 min
Dad the Man141 | CASEY CAVELL - Prepare for Life like a ProPrepare for Life like a Pro with CASEY CAVELLSign up for the DAD THE MAN Newsletter for exclusive content and show updates!DISCUSSION NOTESWho exactly is Casey CavellHow to be an interesting person How to get exactly what you wantThe best way to find your VISIONWhat are your values?Creating a family mission statementSaying no to save your timePreparing like a professional dadProtecting your capacity at all costs“The ox in the ditch” mentalityHow to balance your biggest prioritiesGUEST NOTESCasey Cavell is a serial entreprenuer and host o...2024-07-3143 minCavell Cloud ConversationsWill automation cost jobs in the contact centre?Will automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, so this is an episode not to be missed.Explore more of our contact centre insights here: https://www.cavell.com/knowledge/customer-experience-reports/2024-07-0922 minCavell Cloud ConversationsCavell chats Channel with Nuvias UCJoin Finbarr on our latest episode as he sits down with Joel Chimoindes, CEO of Nuvias UC to talk about the changing nature of the UC channel. The discussion covers a lot of topics including AI, growing complexity of UC solutions, and the need to adjust to rapid rates of change.2024-05-1727 minCavell Cloud ConversationsConsumer Expectations Don't Match Industry CapabilitiesJoin Finbarr and Patrick as they talk through Cavell's latest Consumer Research (Available for free now), where we look at what consumer's think of the current state of CX, and discuss how that matches the current capabilities of the CX industry.2024-05-1021 minCavell Cloud ConversationsInvestment Opportunities in CX - What to Expect at Cavell Invest 2024In our latest episode, Finbarr is joined by Cavell's Director, Matt Townend, to discuss investment opportunities and current trends in the run up to Cavell Invest 2024. 2024-04-2620 minCavell Cloud ConversationsWhat you Missed at Enterprise Connect 2024 - Cavell's SummaryJoin Cavell's analyst team as they dissect the latest news and trends from the annual Enterprise Connect event in Florida, this event features all of the largest companies in the CX and Communications space. It really sets the agenda for the year, so let us tell you what that agenda is going to be!2024-04-1515 min
Bedtime Time Travels: Stories of Inspirational People from the Past for KidsEpisode 40: Edith Cavell - A Nurse's SacrificeIn this episode of 'Bedtime Time Travels,' we honor the extraordinary life of Edith Cavell, a nurse whose unwavering commitment to saving lives knew no bounds. Amidst the backdrop of World War I, Cavell displayed unparalleled bravery, helping over 200 soldiers from Allied forces escape from German-occupied Belgium. Her story is one of true heroism, compassion, and the profound impact one individual can have on the lives of many. Join us as we pay tribute to Edith Cavell, whose legacy of kindness and courage continues to inspire.
2024-03-0910 minUC TodayAI Opportunities to Take Centre Stage at Cavell Live EuropeJoin Rob Scott from UC Today News for an interview with Dom Black, Director of Research Services at Cavell Group, as we gear up for the eagerly anticipated Cavell Summit Europe 2024.Taking place in the heart of London at Convene, 22 Bishopsgate, on 12 March 2024, this summit is the premier gathering for Service Providers and Telcos across Europe.What's on the Agenda?Discover everything you need to know about the Cavell Summit, the leading event tailored specifically for Service Providers & Telco's.Market...2024-03-0709 minCavell Cloud ConversationsPreparing for Cavell Summit Europe 2024Join Finbarr and Patrick as they begin their preparations for the Cavell Summit Europe 2024. Come and hear the main talking points that will be discussed at the event and what topics will be leading the communications industry in 2024.2024-03-0116 minCavell Cloud ConversationsExploring Analytics in the Collaborative EraIn this week's episode, Cavell's Patrick Watson is joined by Tony Martino, CEO of Tollring to talk about how analytics are adapting to the growth of collaboration. 2023-11-2229 min
wise athletesGrow old--Get fast--Don't die | Phil Cavell: The Midlife Cyclist...it's a fool's errand to try and make older people young. But it's enormously fun to try and make older people fast. That's fun. And it's very good for you, almost certainly. And, do the work; shortcuts tend not to turn out very well or for very long in older athletes.
The better cyclist you want to be past 50, the more you probably have to drop cycling sessions out and put something else in to compensate. So you probably need to drop a cycling session now and put in a gym session, or a running session, or...2023-11-181h 00wise athletes podcastGrow old--Get fast--Don't die | Phil Cavell: The Midlife Cyclist...it's a fool's errand to try and make older people young. But it's enormously fun to try and make older people fast. That's fun. And it's very good for you, almost certainly. And, do the work; shortcuts tend not to turn out very well or for very long in older athletes.
The better cyclist you want to be past 50, the more you probably have to drop cycling sessions out and put something else in to compensate. So you probably need to drop a cycling session now and put in a gym session, or a running session, or...2023-11-181h 00
wise athletes podcast#116 | Grow old--Get fast--Don't die | Phil Cavell: The Midlife Cyclist...it's a fool's errand to try and make older people young. But it's enormously fun to try and make older people fast. That's fun. And it's very good for you, almost certainly. And, do the work; shortcuts tend not to turn out very well or for very long in older athletes.
The better cyclist you want to be past 50, the more you probably have to drop cycling sessions out and put something else in to compensate. So you probably need to drop a cycling session now and put in a gym session, or a running session, or...2023-11-181h 00
The Quarterback DadCastCasey Cavell: From Baseball Fields to the Boardroom - A Father's JourneySend us a textA big shoutout goes to Larry Levine for making the introduction so this episode would happen! Our next guest, Casey Cavell, is the father of two young kids, and then the unexpected happened. Imagine walking into your first scan to hear the words, "Congratulations, it's twins!" The sheer surprise, joy, and overwhelming sense of becoming a parent is precisely the journey that our guest, Casey Cavell, undertook. A former baseball player turned business efficiency expert, Casey shares the highs and lows of his life, from hitting home runs in the field to bold en...2023-10-2655 min