Shows
ChargeForward With Chargebacks911ChargeForward Conversations - Why Consumers File Disputes in 2025: Actionable Insights from the 2025 Cardholder Dispute IndexVideo Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911.
Dispute numbers continue to surge. Who’s to blame? Have consumers changed their thinking over the last few months? Are there new threats we’re seeing? And will they continue to grow? Part of the answer can be found in this webinar.
Chargebacks911 invites you to take a realistic view of the current state of disputes and chargebacks – from the customer’s point of view. Based on the 2025 Cardholder Dispute Index, this live webinar reflects the input of hundreds of consumers – all with rec...2025-07-281h 04
ChargeForward With Chargebacks911How to Stop Fraud Without Increasing Declines - Turning Card Declines into Absolute Wins (Webinar Replay)Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bounce.
A whopping 10% of deals fail during payment processing, leading to customer churn and needless revenue loss. Tightening fraud detection leads to increased friction at checkout. Widening parameters leave you more vulnerable to fraud. Is there a way to increase conversions without compromising security?
What you’ll learn when you listen to this podcast:
Walking a tightrope: too much friction vs. too little
Understanding how anti-fraud tools impact conversion rates
The role of AI, alerts & fraud scoring in streamlining disputes
Identifying and m...2025-07-1758 minChargeForward With Chargebacks911Foiling Fraud with VAMP - Understanding Visa’s Acquirer Monitoring Program (Webinar Replay)Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911
Technological breakthroughs, alternative payment choices, and increasingly complex regulations continue to change the face of payments. The result is a rise of fraud and chargebacks that have left merchants reeling and card networks new tools for merchant protection.
We take a close look at the basics of Visa’s Acquirer Monitoring Program (VAMP) and the ways it’s been updated.
What you’ll learn when you listen to this podcast:
What VAMP is and why you need it
How RDR & CDRN now impact VA...2025-06-0953 minChargeForward With Chargebacks911ChargeForward Conversations - Embedded Payments: Unlocking Growth Through IntegrationVideo Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Worldpay
As platforms become the new gatekeepers in the payments ecosystem, understanding and leveraging integrated payments is now a competitive necessity. In this episode of ChargeForward Conversations, Jarrod Wright is joined by Grant Evans—VP of Sales and Partnerships at Worldpay for Platforms International and author of The Payments Shed Newsletter—to unpack what embedded payments really mean, why smart platforms are monetizing them, and how to balance ease, cost, and scalability. Whether you’re exploring integrated payments for the first time or refini...2025-05-1234 minChargeForward With Chargebacks911ChargeForward Conversations - The Insider’s Playbook for Merchant Accounts and Payment ProcessingVideo Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Merchant-Accounts.ca
Getting approved for a merchant account isn’t always as simple as filling out an application. Processors evaluate risk profiles, business models, and potential liabilities before deciding to approve a merchant—and many business owners don’t realize the factors that can make or break their application. In this episode of ChargeForward Conversations, we sat down with David Goodale, CEO of Merchant-Accounts.ca, to demystify payment processing and help merchants make smarter decisions.
What you’ll discover:
Understandin...2025-03-2755 minChargeForward With Chargebacks911Payment Trends and Predictions for 2025 - What does the future hold for payments professionals? (Webinar Replay)Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911
From the rise of biometrics to alternative payment options and AI-powered transactions, new developments in technology will have a major impact on the payments industry in 2025. What should merchants embrace? What should they look out for? And most importantly, how can they leverage new trends and technology into 12 months of profits?
In this episode we take a look at some of the payments trends industry professionals are seeing for the next year. We’ll also offer some expert tips for how to implement new...2025-02-2157 min
Tech Snippets Today with Joseph RaczynskiGlass Beakers and Glass Ceilings: Cracking the STEM Gender Code with Monica Eaton at Chargebacks911Today we investigate what I think is a striking lack of women represented in STEM (Science, Technology, Engineering, and Mathematics) fields, especially the FinTech sector. With only 8% of leadership roles in FinTech companies held by women, I spend some time with Monica Eaton, Founder of LIFT to understand what might be happening, and more importantly what we can do to change this dynamic.Monica Eaton is the owner, cofounder & COO of Chargebacks911, a FinTech company that helps merchants in 87 countries eliminate payment theft, prevent chargeback fraud and stop cyber-shoplifting. Since 2011, Chargebacks911 has successfully protected over 10 b...2025-01-2928 minChargeForward With Chargebacks911ChargeForward Conversations - The Future of Payments & Using Media to Build a BrandVideo Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Voalyre
Dive into The Future of Payments & Using Media to Build a Brand in this exciting debut of The ChargeForward Conversations Podcast. Jarrod Wright, Head of Marketing at Chargebacks911, chats with Tedd Huff, a FinTech veteran, founder of Voalyre, and host of FinTech Confidential. They discuss how businesses can harness the power of payments innovation and media to stand out in today’s competitive market.
In this episode you’ll discover:
Key trends in payments: ACH, FedNow, RTP, cryptocurrency, and bl...2025-01-2343 minChargeForward With Chargebacks911How to Optimize Recurring Revenue: Protecting MIDs while Managing Chargebacks & Failed PaymentsWebinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FlexPay
Failed payment recovery is crucial, but the amount of retries are limited: most card networks allow only 15 attempts over 30 days. For high-risk merchants with lower thresholds, multiple retries can lower risk scores and make recovery even harder. Is there a way to evaluate failed payments to know which ones can be recovered?
In this webinar we look at strategies for handling chargebacks and failed payments while maintaining the health of your MIDs.
What you’ll learn when you listen to this...2024-12-1348 minChargeForward With Chargebacks911Disputes in 2024: The Big Picture - New Insights from the 2024 Chargeback Field ReportWebinar Replay - Audio from an earlier webinar with experts from Chargebacks911 and Edgar, Dunn & Company
As payments technology evolves, so do disputes and chargebacks. How does the “big picture” look in 2024? Chargebacks911 and Edgar, Dunn & Company invite you to take a realistic “frontline” view of the current state of disputes and fraud. Based on the 2024 Chargeback Field Report, this webinar reflects the input of hundreds of real merchants in a wide range of verticals.
We discuss what merchants of all sizes are saying about the transaction issues they’re dealing with now, and what new threat...2024-10-2149 minChargeForward With Chargebacks911Building & Protecting Holiday Sales: Tips for increasing seasonal eComm revenueWebinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and bankful
From major retailers all the way down to small online stores, merchants are gearing up for holiday season sales. What’s different this year for online retailers? What should they embrace, what should they look out for, and how can they leverage holiday sales into 12 months of profits?
In this podcast we explore how the right holiday preparations can help even high-risk merchants increase sales, optimize revenue, and protect themselves from fraud and chargebacks.
What you’ll learn when you listen...2024-10-1550 min
Slice of Finance#10 - Monica Eaton, CEO at Chargebacks911Join us on this week's episode of the Slice of Finance podcast, hosted by Jared S. Taylor! Our Guest: Monica Eaton, CEO at Chargebacks911.What you’ll get out of this episode:Industry Pioneer: Monica Eaton shares how Chargebacks911 has transformed the chargeback management landscape over 15 years.Role of AI: Insights on AI and machine learning’s impact on chargeback mitigation and how technology shapes the future of payments.Leadership & Innovation: How fostering a startup mentality keeps Chargebacks911 innovative and agile in a rapidly evolving market.Parenting & Technology: Monica offers valuable advice on parenting in a di...2024-10-1432 minChargeForward With Chargebacks911Busting the Myths of Chargebacks: How the Right Strategies, Tools, & Data Can Shield You From Fraudulent DisputesWebinar Replay – Audio from an earlier webinar with experts from Chargebacks911
Chargebacks can be one of the most frustrating – and costly – aspects of running a retail business. What started as a consumer protection has become a weapon too often used against merchants. Is there anything merchants can do to protect themselves?
Listen as we look at how chargeback abuse became such a threat, ways it can be countered, and why merchants should never view it as “just a cost of doing business.”
What you’ll learn when you listen to this Podcast:
Myths and mi...2024-07-2554 minChargeForward With Chargebacks911Emerging Payment Tech vs. Chargebacks: Can tokenization stop fraudulent disputes? (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Basis Theory
Many emerging payment methods are built around tokenization. Replacing sensitive card data with temporary identifiers makes tokenization a powerful, cost-effective way to offer transaction security. Is it powerful enough to finally KO chargebacks stemming from fraudulent transactions?
We look at how tokenization can help merchants offer more alternative payment methods while maintaining data security and increasing revenue.
What you’ll learn when you listen to this Podcast:
How tokenization works, and why it matters for payments
Why tokenized paym...2024-06-2553 minChargeForward With Chargebacks911Why Processors Panic Over Chargebacks: Working together to keep your merchant account open (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Merchant-Accounts.ca
Merchants have cause to worry about customer disputes. But did you know your payment processor is concerned about your chargebacks, as well? If you get too many claims, they could get fined. To avoid that risk, some processors may simply close your merchant account.
We look at why chargebacks matter to processors… and how merchants and PSPs can work together to maintain a healthy partnership.
Why your processor worries about chargebacks
When chargebacks pose the greatest threat
Calculating chargeback ratios and u...2024-05-131h 09ChargeForward With Chargebacks9113 Steps to More Secure Transactions: Using Payment Data to Reduce Fraud & Chargebacks (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway
Card-not-present transactions are a huge opportunity for fraudsters. When customers are victims of fraud, they lose trust in you. Luckily, there are ways to leverage payment data to prevent fraudulent transactions and retain the confidence of your customers. Join us on Thursday, March 14, 2024 as we look at how data security can be part of an overall strategy to lower costs and mitigate risk.
How tokens safeguard you and your customers
Ensuring that the customer is actually the cardholder
Delivering fraud prevention and a fr...2024-04-221h 09ChargeForward With Chargebacks911Why Your Customers File Disputes: Learn What the Latest Research Says About Cardholder Intent (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911
Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape.
How well cardholders really understand chargebacks
Why subscription billing models may increase disputes
Which industries seem most susceptible to chargebacks
How consumers feel banks handle disputes
Samples of responses to specific chargeback sit...2024-03-2850 min
Leaders In PaymentsMonica Eaton, CEO of Chargebacks911 | Episode 294Monica Eaton, CEO of Chargebacks911 joins us to share her remarkable transition from interior design to leading a company that stands at the vanguard of dispute resolution. Her tale is not just about success; it's about the innovation and dedication that underpin it, and this episode promises a treasure trove of wisdom for anyone looking to disrupt their field.Monica’s narrative is punctuated by reflections on her experience with chargebacks—a persistent problem that once threatened the sustainability of her online marketplace. Her personal campaign to understand the causes of chargebacks led to the founding of Char...2024-01-2547 minChargeForward With Chargebacks911Travel Suppliers’ Guide to Market Expansion: Generating Revenue through New Markets in Travel and Hospitality (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and AirlinePros
For airlines seeking to venture into new markets, it’s crucial to grasp the full spectrum of possibilities and hurdles. While new markets can augment your earnings, they also introduce new uncertainties, including currency exchanges and chargebacks. Listen as we delve into strategies for growing your earnings while minimizing the inherent risks associated with credit card acceptance chargebacks.
Balancing the rewards and risks of credit card acceptance
Harnessing the Power of Introductory Offers: Boosting Sales While Managing Risk
The Art of Chargeback Rebuttals: Timi...2023-12-1259 min
Kelley Drye Ad Law Access PodcastChargebacks911 Settlement Highlights FTC and AG Scrutiny of Chargeback Mitigation PracticesThis week, the FTC and Florida AG announced a settlement with Chargebacks911, a chargeback mitigation company that touted its ability to help companies respond to and reverse consumer credit card disputes. The FTC and Florida AG sued the company in April 2023, alleging that Chargebacks911 used deceptive techniques to contest chargebacks and lower clients’ chargeback rates.
https://www.kelleydrye.com/viewpoints/blogs/ad-law-access/chargebacks911-settlement-highlights-ftc-and-ag-scrutiny-of-chargeback-mitigation-practices
Ioana Gorecki
igorecki@kelleydrye.com
(202) 342-8417
https://www.kelleydrye.com/people/ioana-gorecki
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Vi...2023-11-2105 minChargeForward With Chargebacks911Chargebacks and Technology: How Chargebacks911 Is Revolutionizing Dispute Management for Merchants (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911
As fraudsters get bolder and consumers get more savvy, merchants need more sophisticated tools for preventing, managing, and recovering revenue from illegitimate chargebacks. In this webinar we explored the substantial benefits of a true end-to-end chargeback technology platform in preventing transaction fraud, increasing recovery revenue, and determining the best action steps for effective chargeback management.
How merchants leverage our dispute response services
When and why merchants use dispute prevention tools
Identifying and resolving internal fraud triggers
Minimizing loss from post-transaction fraud
Repairing and enhancing industry rel...2023-09-2249 minChargeForward With Chargebacks911Harnessing Chargeback Data: Leveraging What You Learn from Customer Disputes (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Redbridge
There’s no lack of data when it comes to payments; we’re practically drowning in data. Without a way to leverage it, however, all that information is essentially useless. Is there a way we can actually benefit from this information? We discuss ways of using data to identify fraud trends, close friendly fraud gaps, and determine the best action steps for effective chargeback management.
The importance of data-driven decisioning
Pinpointing the most useful types of chargeback data
Internal/external dispute management actions
Maximi...2023-07-241h 00ChargeForward With Chargebacks911Merchants Speak Out: Lessons Learned from the 2023 Chargeback Field Report (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911
Are friendly fraud and chargeback abuse really issues? Are solution attempts by banks and card networks having any effect? See what over 300 merchants are saying about chargebacks and the impact fraud is having across all verticals.
In this webinar, we explore the current state of chargebacks and post-transaction fraud. We also offer insight from the recently published 2023 Chargeback Field Report.
The true costs merchants pay for illegitimate chargebacks
How new payment options are impacting fraud risks
Why merchants seem ambivalent about combating chargebacks
Way...2023-06-291h 05ChargeForward With Chargebacks911Compelling Evidence 3.0: Are You Ready for the Latest Visa Evidence Evolution? (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.
The latest edition of Visa’s core rules introduced the Compelling Evidence 3.0 initiative. This new ruleset expands the range of documentation you can use to help undo an invalid customer dispute. But, what evidence will qualify? How will this work alongside Order Insight? In this webinar, we look at everything you need to know about this shift in Visa dispute requirements.
Why was Compelling Evidence 3.0 a necessary change?
What are the Compelling Evidence 3.0 qualification criteria?
How CE 3.0 works with Order Insight to resolve disputes
How you...2023-05-1040 minChargeForward With Chargebacks911Finding a Better Alternative: Integrating Alternative Payments While Lowering Friction At Checkout (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline
Globally, credit card payments account for only ⅓ of online retail. So what other kinds of payments are consumers using? Will offering alternative payment options increase customer loyalty or just lead to checkout friction? In this webinar, we look at why merchants should consider alternatives to legacy payment options.
What alternative payment methods exist, and which work best?
Do payment options lead to conversion… or churn?
Will more options mean confusing clutter on checkout pages?
Do all alternative payments companies work the same?
Webina...2023-05-1043 minChargeForward With Chargebacks911Chargeback Accounting: Why It’s so Difficult - and Tips for Making it Easier (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911
Accountants working with e-commerce retailers need to understand the dangers of friendly fraud chargebacks: illegitimate credit card charges that are forcibly reversed by the cardholder’s bank. This large and growing threat can be crippling to businesses.
Chargeback accounting involves multiple moving parts. Dispute fees, refunds, and other related costs must be calculated and recorded, with some funds possibly being returned to the business weeks or months later.
In this webinar, we explain the chargeback threat and look at factors that can make...2023-02-1654 minChargeForward With Chargebacks911The Changing State of Global Fraud: How Fraud Is Adapting to a Global Market (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FiveBy
Retail fraud and chargebacks have always been a threat, but the rise of eCommerce has compounded that danger on a global scale. Events from around the world can cause ripple effects that impact merchants on a local level. The war in the Ukraine, for example, has forced fraudsters in Russia and Ukraine to change their payout methods and go to greater lengths to disguise their geolocation. That increases the risk of fraud for merchants everywhere.
In this webinar, we talk about:
Th...2022-12-1346 minChargeForward With Chargebacks911Automating Chargeback Representment: The Pros and Cons of Using Automation to Fight Invalid Chargebacks (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.
Automating the chargeback representment process can make it more efficient, but will it be as effective? Can artificial intelligence communicate the intricate details well enough to win a reversal? What sort of long-term impacts can automation have on downstream results, including ROI?
In this webinar, we talk about:
The role of AI and machine learning in representment automation
Short- and long-term impacts of automation
Pros and cons of fully manual vs. fully automated processes
Costs, fines, and hidden fees of automating representment
Downstream ef...2022-11-0855 minChargeForward With Chargebacks911Lessons learned from the 2022 Chargeback Field Report (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Digital Commerce 360
Chargebacks are evolving, but is the situation getting better? What’s changed for merchants over the last few months? And what new threats they are seeing just over the horizon?
Based on the Chargeback Field Report 2022, we offer a realistic look at the current state of chargebacks. See what over 400 merchants are saying about the problems they’re dealing with now, and what they’re doing to protect their future revenue.
Rising fraud threats: Where and how merchants are getting hit
Ongo...2022-08-1553 minChargeForward With Chargebacks911The Home Cart Advantage: How Localization Impacts the Payment Experience (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Verifone
The global economy is expanding. Selling internationally is rapidly becoming a necessity for online success. But is opening your online store to other countries really that simple? In this webinar, we talk about localization, and the benefits of tailoring each shopping experience to the customer’s location.
Cost vs. benefits of localization in an expanded market
The ins and outs of dynamic currency conversion
Tips for optimizing the purchase funnel at a country level
How to limit customer “surprises” … and chargebacks
Regulations to keep in mi...2022-08-0128 minChargeForward With Chargebacks911The Key to Profitable Payments: Optimize Your Chargeback Management With 5 Best Practices for Payments (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway.
The payments space is evolving. Technology is changing fast—why not make that change work in your favor? We’ll explore how the surge in online transactions exceeded expectations, as well as the opportunities and challenges of the new payments ecosystem. We’ll take you through how payments can be a powerful tool in preventing chargebacks and recovering more revenue.
Why digital wallets are a great defense against chargebacks.
How the right approach to data collection can lower your payment costs.
Why yearly subscrip...2022-07-1449 minChargeForward With Chargebacks911Building Better Unboxing: Thinking Outside the Subscription Box (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Shipmonk
Fulfillment and delivery are not only essential parts of building your brand, they’re also an excellent opportunity to promote your brand. With a little creativity, you can leverage the unboxing process to “wow” your customers and reduce churn. Best of all, the right strategy at this stage can help lower your risk of chargebacks.
Creative ways to prioritize branding through the unboxing experience
How custom packaging can help lower post-transaction fraud
Strategic tips for delivering the same products in different ways
The importan...2022-05-0243 minChargeForward With Chargebacks911Mastercard and Acquirer Collaboration: Understanding Upcoming Changes to the Dispute Lifecycle (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911, Microsoft and Mastercard.
Can collaboration assist in driving down chargebacks? What role can acquirers play in expanding the chargeback lifecycle? What benefits can we expect by expanding the dispute collaboration model to include Acquirers? Hear from experts from Microsoft, Mastercard, and Cb911/Fi911 as they discuss Mastercard’s upcoming changes to their dispute lifecycle. We answer questions and concerns regarding regional trends, regulatory impacts, fraud metrics, chargeback and representment growth, resolution rates for early resolution, and more.
Overview of the upcoming changes (effective July 2022)
Scope of t...2022-04-251h 00ChargeForward With Chargebacks911The Monstrous Cost of Fraud: Uncovering the Fraud Costs That Lurk Just Below the Surface (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vesta
As eCommerce fraud continues to surge, many online merchants have tightened their security rules in an effort to thwart fraudsters and prevent more chargebacks. Unfortunately, these efforts often backfire. False declines have become a costlier problem than fraud itself.
The reason fraud prevention tactics have led to a surge in false declines
Why stricter filters are useless against post-transactional fraud
Why chargebacks cost more than most merchants think
Hints for stopping fraud without declining legitimate transactions
Webinar presentations by Jarrod Wright and Ma...2022-04-1846 minChargeForward With Chargebacks911Facing the Future: What we learned from the 2021 Chargeback Field Report (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911
The COVID-19 crisis forever changed the retail landscape. In some instances, eCommerce saw a decade’s growth in just 90 days. Is it enough to offset the rise in chargebacks? See what over 400 merchants are saying about chargebacks and the impact of a global pandemic.
The positive and negative impacts of COVID-19
How consumer behaviors shifted as a result of the pandemic
Rising fraud threats: why and how merchants are fighting back
Ways merchants can protect their business and their customers
Proactively dealing with the surging thre...2022-04-0451 minChargeForward With Chargebacks911Chargeback Prevention Jargon: Translating CDRN, RDR, Order Insight & More Into Plain English (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.
In this Q & A-based webinar, we look at some of the terms commonly used to talk about chargeback prevention. We explain what these acronyms mean, and how to know if these tools are right for your business.
Prevention options: Learn what chargeback prevention tools are available?
Tool types: Understand how the different solutions help avoid chargebacks.
Cost analysis: Learn to accurately estimate the value of prevention.
Changing language: How the tools and language have evolved over time.
Webinar presentations by Jarrod Wright and David Pi...2022-04-0147 minChargeForward With Chargebacks911The New Frontier of Fraud: How the Pandemic Changed the Face of Fraud (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and BlueSnap
Online fraud is an ever-evolving landscape. With the massive shift to online shopping, new types of fraud are emerging, criminals are getting more savvy, and a surge of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future.
How customer behavior has led to a rise in friendly fraud
What every merchant should know about upcoming fraud challenges
Improving chargeback win rates through machine learning
Best...2022-03-2157 minChargeForward With Chargebacks911How to Make Customers Love You: Fulfillment and Service Tips to Show You Were Meant for Each Other (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Simpl Fulfillment
Topics include:
Fulfillment personalization: facts, tips, and techniques
Matching the service to the product for brand consistency
Improving—and lowering—packaging costs
How a bad fulfillment experience encourages chargebacks
Automating communication to create a better customer experience
Webinar presentations by Jarrod Wright and Damon Routzhan
2022-03-1151 minChargeForward With Chargebacks911Keeping Revenue Rolling: How Subscription Billing Can Extend Customer Lifetime Value (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Chargebee
The recurring billing business model is a win-win for merchants and their customers. Knowing how to leverage this business model to your advantage can mitigate liabilities, maximize your revenue stream, and extend customer lifetime value.
Expanding your offerings with “access vs. ownership” options
Best practices for avoiding recurring billing chargebacks
Cultivating loyalty through convenience and cost savings
Using personalized experiences to increase retention
Factors that make recurring billing prone to chargebacks
Scaling your business alongside your customers
Webinar presentations by Jarrod Wright and Ma...2022-03-0743 minChargeForward With Chargebacks911High Risk, High Rewards: How To Thrive In Unique Industries (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and PayKings
Are “high-risk” industries worth it? Do the potential rewards counterbalance the costs, such as higher bank fees and increased risk of chargebacks?
How banks view unique industries, and what to prepare for when selling online.
Ways standard payment processing is different in high-risk industries.
How chargebacks negatively affect your company’s reputation with banks and card processors.
What high-risk merchants may need to adjust for to work in high-risk industries.
Webinar presentations by Jarrod Wright and Josh Naaman2022-02-2139 minChargeForward With Chargebacks911Losing Face: The Push for Non-Face-to-Face Transactions (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline Data
In this Q & A-based webinar, we solicitated your questions and concerns regarding why the popularity of NFTF transactions is growing, and how to prepare for the new demands.
Topics include:
What “Card Not Present” Means to Banks—and Your Bottom Line
The Often Unrecognized Power of Virtual Terminals
Mobile vs. Stationary Equipment: Benefits and Challenges
The Increasing Adoption of MOTO Business Models
Understanding Online Integrations - 3rd Party Software or Shopping Carts
Webinar presentations by Jarrod Wright and Andy Roth2022-02-1152 minChargeForward With Chargebacks911Dealing with Curveballs: Customizing Your Fraud Solution to Expect the Unexpected (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Ravelin Technologies
Fraud-identifying factors aren’t universal: they can differ by business, industry—even location. That means that fraud prevention strategies can’t be considered universal, either. Enterprise clients need tailored, enterprise solutions to deal with the “curve balls” unique to each business.
Leveraging data while reacting to real-time customer behavior
Understanding the true threat of fraud and emerging tactics
Finding the synergy between criminal vs. friendly fraud
Using business data to protect the positive customer experience
How the COVID-19 pan...2022-02-0741 minChargeForward With Chargebacks911Payment Optimization Tricks: Using Payments to Help Reduce Disputes … Like Magic (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway
Want to get the most out of your payments solution? A better understanding of the relationship between payments and chargebacks may allow you to mitigate risk, maximize your revenue stream, and make your sales process more efficient.
Understanding the payments/chargeback relationship
How preventing criminal fraud exposes other fraud sources
Utilizing data to minimize carding attacks
How payments can be used to help prevent chargebacks
The COVID crisis: why it was a breeding ground for chargebacks
What’s next: best practices for mitigating futu...2022-01-1747 minChargeForward With Chargebacks911Airline & Travel Industry Chargebacks: Global Survey Results (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Airline Information
Topics include:
Emergence of new fraud travel trends after the lockdown
How have chargebacks, illegitimate refunds, loyalty fraud, or other trends changed or maintained?
Challenges airlines face during the holiday season
Raising the fraud barrier against hackers and cybercriminals
Will BNPL work for the travel industry?
What are some risks involved?
How can airlines cope with chargebacks with reduced fraud teams?
Shift in online purchase trends from web browser to mobile; has fraud trend changed as a result?
How airlines can stay ah...2022-01-041h 01ChargeForward With Chargebacks911Optimizing the Impact of Recurring Billing (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Recurly
The recurring billing business model is a win-win for merchants and their customers. But not all subscription billing is the same: knowing how to leverage the process to your advantage can mitigate liabilities and maximize your revenue stream. In this webinar learn some expert tips how to maximize revenue while minimizing loss from churn and chargebacks.
Best practices for avoiding recurring billing chargebacks
Proactive vs. Reactive approaches to recurring billing
Ways to reduce churn and drive conversions
Factors that make recurring billing prone to...2022-01-0350 minChargeForward With Chargebacks911A Bulletproof Chargeback Management Strategy (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vindicia
Chargebacks are the worst! They take away revenue, cause disruption in business, and cost online merchants billions every year. But chargebacks are a cost of doing business, right? WRONG! This webinar will walk through the best practices, tools and resources to create a bulletproof chargeback management strategy allowing merchants to reduce losses and maximize recovery of revenue, particularly in the growing world of subscriptions where recurring revenue rules all.
3 main sources of all chargebacks
Creating a bulletproof “prevent and recover” plan
Best practices in cha...2021-12-201h 01ChargeForward With Chargebacks911Positive Online Results in a Covid Positive World (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Advidi
2020 has changed the online industry forever. A global pandemic tested our systems and policies, processes and procedures like never before. While more consumers are moving their shopping online allowing for higher revenues for merchants, greater volumes also mean greater risk if not managed carefully. So, what have we learned that will prepare us for 2021?
After reviewing industry data over the last six months our panel of experts will present an outline of what can be gained if we pay attention to new tr...2021-12-061h 01
ChargeForward With Chargebacks911Evolution: Effective Product Development in Payments (Fintalk)Fintalk – Audio from an earlier webinar with experts from Chargebacks911 and Fi911
The world of financial tech is changing, and the payments industry is evolving to meet new demands and new challenges. The emergence and acceptance of unique payment options and methodologies has resulted in a race to develop new products that take advantage of this shifting landscape. We take a look at how product developers must step carefully in a fluctuating industry, and look at how development in payments can be done effectively and profitably.
The importance of external & internal development partners
Understanding the evolving worl...2021-11-2932 minChargeForward With Chargebacks911Picking Out the Bad Apples: Cutting New Account Fraud at its Core (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Jumio
Over half of businesses surveyed reported higher losses associated with account opening and account takeover than any other type of fraud. SCA and other heightened security requirements may help, but implementation can create greater challenges for banks and businesses. Is there a way to identify—and pluck—these “bad apples” before they can do serious damage?
Overview of new account fraud, and why the risk is so great
How fraudsters play the system, and how to lower chargeback risk
Lowering by verifying the customer a...2021-11-1550 minChargeForward With Chargebacks911Post-Sale Priorities: Zen and the Art of Order Fulfillment (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and ShipMonk
eCommerce is seeing a meteoric rise in demands amid the ongoing COVID-19 pandemic, as more consumers are turning to online purchases. As important as it is to make the sale, fulfillment, delivery, and follow-up are equally essential parts of building your brand. This can exponentially complicate order fulfillment logistics.
The impact of the COVID-19 crisis on eCommerce, especially fulfillment
How “best practices” for Refund and Return Policies can prevent chargebacks
Leveraging customer service and support from 3PL partners for merchants
How in package touche...2021-11-0155 minChargeForward With Chargebacks911Talent Search: Building the Best Team for the Future of Fintech (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Greenings
Unpredictable change has been a dominant theme in the workplace over the last two years. Against the backdrop of rapid transformation in the payments space, the stakes have never been higher in the fight to attract top talent. How can organizations keep pace with change while ensuring they have the team they need to stay agile and adaptable? What does tomorrow’s payment professional bring to the table?
In the latest episode of FINTALK, a series of live podcasts featuring conversations with the in...2021-10-2930 minChargeForward With Chargebacks911Launching Alternative Payments (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Soar Payments
In the eCommerce world, offering consumers payment options beyond payment cards can deliver substantial benefits, including lower processing costs and a decreased risk of chargebacks. For high-risk accounts, alternative payments can also offer fewer restrictions, along with a higher likelihood of approval.
Overview of the most common alternative payment methods: eCheck, ACH, Bitcoin, and more
How alternate payments can be a lifeline for high risk merchants - especially those having chargeback/merchant account trouble.
The challenges of opening a new merchant account af...2021-10-1852 minChargeForward With Chargebacks911Chargeback University 2020 Highlights (Webinar Replay)Webinar Replay – Chargebacks911 has compiled the best information shared over three days into a single, easy to digest recording. We had experts from Microsoft, Paysafe, and Payometry join our team in presenting the most comprehensive chargeback education to date. Here are the highlights from three different sessions!
Overcoming chargeback challenges of recurring billing
Fallout from the Covid-19 pandemic recovery and growth
Fraud prevention that leads to chargeback prevention
Brought to you by Chargebacks911, the world’s foremost experts in chargeback management, Chargeback University was designed exclusively for merchants. Delivering the most comprehensive chargeback management information available today, along...2021-10-0452 minChargeForward With Chargebacks911FIs & the Problem of Authorization Fraud (Fintalk)Authorization fraud and card testing have significant impacts on financial institutions, their merchants, and even consumers. Prevention tools are available, but can too easily lead to a surge in false declines. So what’s the best way to approach authorization fraud? How is card-testing contributing to the problem? Working together, can FIs and merchants find a solution for detecting, preventing, and eliminating this expensive and exasperating problem?
Will Blay
Senior Program Manager at Microsoft
Scott McLaughlin
Vice President of Integrated Payments at Keybank
Harlan Hutson
Director of Strategic Par...2021-09-2443 min
ChargeForward With Chargebacks911Harlan Hutson Talks About Fraud and Music (Interview)Harlan Hutson, Director of Strategic Partnerships for Chargebacks911 sits down for a fascinating conversation. He discusses his professional background, going from studying music performance in college to becoming one of the world’s leading payments industry experts. Harlan relates his musical background to business, observing that a great leader is someone who coordinates talent, but allows everyone to play the role they’re meant to play. “If I make a sale, but the setup team just ignores the client, we’re not playing in harmony,” he says. They also delve into Harlan’s work in protecting merchants from “chargeback ugliness,” as...2021-08-301h 04ChargeForward With Chargebacks911David Pirtle on The Ethics of Chargeback ManagmentChargebacks911 VP of Enterprise Engagement David Pirtle sits down with Scott Pinsker to talk about his background and expertise in the latest episode of the Thought Leadership & the Fintech Revolution podcast. David is a long-time member of the Chargebacks911 team. Having grown up in a small town, he followed a winding path that eventually led him to where he is today. Initially pursuing a career in design, David is able to relate his work at Chargebacks911 to his background, and to pinpoint the common skill sets behind his work in both design and fintech.
#fintech #payments #bitcoin...2021-06-211h 00ChargeForward With Chargebacks911Consumer Protection: How It Impacts Consumers, Merchants, & FIsConsumer protection has played a major role in the acceptance and continued growth of payment card programs. But in a world of new payment methods, advancing technology, and rapidly changing consumer demands, is it enough? Are protections put in place a half-century ago still working for consumers? And what are the implications of changing those mandates?
#fintech #payments #bitcoin #cryprocurrency #regulations #banking #podcast #fintalk #chargebacks #chargebacks911 #Fi911
2021-05-0335 minChargeForward With Chargebacks911Queen of Card Scheme Compliance (Interview)Tracy Cray, Head of Card Scheme Compliance at Chargebacks911®, is one of Europe’s leading thinkers in payments and finance. In the latest episode, host Scott Pinsker sits down with “The Queen of Chargebacks” to learn more her incredible story. From persevering through a rough upbringing, to taking on a leadership role at the Royal bank of Scotland, we’ll hear the story that ultimately shaped an incredible leader in the payments space.
#fintech #payments #bitcoin #cryprocurrency #regulations #banking #podcast #fintalk #chargebacks #chargebacks911 #Fi911
2021-04-1342 minChargeForward With Chargebacks911Fintech 2021: Diversity and Women in Leadership (Fintalk)Findexable Diversity Radar 2021:
Fintech will play a central role in the post-COVID economy in expanding access to financial services, to support those most affected in society and to create a more diverse and sustainable marketplace, with financial products that cater for all demographics, everywhere.
To realize the promise of fintech, we need data that is relevant, up to date and validated, combined with a transparent way in which to measure and monitor success.
We’re setting out to build the Fintech Diversity Radar – launching in 2021 – the world’s first global platform gathering progressive data on wom...2021-03-2647 minChargeForward With Chargebacks911How to Overcome the Effects of COVID-19 on Chargebacks (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Worldpay. With the ongoing COVID-19 situation, merchants are finding themselves deluged by order cancellations, refunds, inconsistent delivery, and worst of all − chargebacks. What can business leaders do to protect their customers, their brands, and their businesses?
Presentations by Jarrod Wright
2021-03-101h 00ChargeForward With Chargebacks911Fintalk by Fi911 (Episode 1) Gary Cardone & Tony CraddockThought Leadership and the Payments Revolution
Gary Cardone, Co-Founder of Chargebacks911 and Tony Craddock, Director General of the Emerging Payments Association explore trends, tool, and some of the biggest issues in business, finance, technology, and payments.
#fintech #payments #bitcoin #cryprocurrency #regulations #banking #podcast #fintalk #chargebacks #chargebacks911 #Fi911
2021-02-261h 06ChargeForward With Chargebacks9112020 Holiday Webinar (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911
The ongoing COVID-19 pandemic will have a major impact on holiday sales this year. This webinar goes over our holiday guide. Offering tips for before, during, and after the holidays. Proactively minimizing financial risks and impacts of COVID-19, why friendly fraud is surging, and how to protect your revenue. Pros & cons of virtual gift cards and prepping for post-season chargebacks.
Presentations by Jarrod Wright
2021-02-2358 minChargeForward With Chargebacks91150 Tips for Preventing Chargebacks (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.
An overview of our detailed guide entitled “50 Insider Tips for Preventing Chargebacks”. Explaining why chargebacks are an increasing threat to your bottom line. It also delivers over 50 insider tips and actionable steps for effective chargeback prevention, both immediately and in the long-term.
Presentations by Jarrod Wright
2021-02-1657 minChargeForward With Chargebacks911Monica Eaton-Cardone featured on MPE Summer Week 2020 (Interview)This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Ghela Boskovich on MPE Summer Week 2020.
The MPE SUMMER WEEK that took place from September 7-11th 2020, was the FIRST SMALL STEP in creating the events of FUTURE for Merchant Payments Professionals connecting us virtually in pandemic times.
2021-02-091h 05ChargeForward With Chargebacks911Securing digital payments with technology (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & 2Checkout
Unless the payment technologies, fraud vendors, processors, and merchants work together in the same environment, merchants will still lose out on optimizing their revenue no matter what the payment technology is.
Unfortunately, fraud vendors tend to cause false positives in an effort to curb fraud and friendly fraud, and processors sometimes aren't very helpful in the understanding of merchant operations; this may lead to friendly fraud eating at profits. Until we balance the ecosystem, merchants will continue to bear the brunt of revenue lo...2021-02-0231 minChargeForward With Chargebacks911Three Steps to Stop Chargebacks (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Kount
Chargebacks are always expensive, but they pose a greater risk to businesses right now—as eCommerce volumes reach unprecedented heights. When they hit, chargebacks can quickly lower profits, increase operational expenses and, in some cases, force businesses into excessive dispute monitoring programs. However, effective chargeback protection strategies can prevent unexpected and harmful business impacts. Learn the necessary steps to stop chargebacks and recover lost revenue.
Presentations by Jarrod Wright.
2020-12-0156 minChargeForward With Chargebacks911Countering Account Takeover Fraud (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & SpyCloud
Account Takeover (ATO) fraud is a serious issue with the potential to impact you, your employees, your customers, and your vendors. But how does ATO happen? How are fraudsters able to gain access to personal data ... then use that data to attack your business? And are there any ways merchants can protect their revenue from this rapidly growing threat?
For this live Q & A-based webinar, we’re solicitating your questions and concerns regarding account takeover fraud and how it can impact your business.
2020-11-2450 minChargeForward With Chargebacks911Bitcoin vs Chargebacks (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & OpenNode
Online merchants collectively lose billions of dollars annually to chargebacks and friendly fraud. While Bitcoin and other cryptocurrencies have the potential to stop those chargebacks, merchants have been slow to embrace the technology. Join us for this free webinar, where we’ll explore what Bitcoin really is...and how you can use it to foil chargeback fraud for good.
Presentations by Jarrod Wright
2020-11-1741 minChargeForward With Chargebacks911Chargeback Alerts and VMPI: Two-tiered Protection (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & The Chargeback Company.
Chargeback alerts are a proven way to decrease the chargebacks filed against a merchant. Now, card networks are offering new tools like the Visa Merchant Purchase Inquiry (VMPI) to provide even greater protection from unwarranted disputes. Join industry experts for this free webinar exploring these powerful tools and showing how to make them work for you. Presentations by Jarrod Wright
2020-11-1049 minChargeForward With Chargebacks911Beware of these coronavirus scams (Interview)This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Kendall Kirkham on WTSP-TV’s Great Day Live.
Scammers will prey on anyone, anytime, and the pandemic has brought on new ways and reason for them to prey on innocent people. Monica Eaton-Cardone is the COO & co-founder of Chargebacks911. She joined GDL to warn viewers about a number of coronavirus related scams and schemes she has been seeing, and what we can do to make sure we don’t fall victim, too.
2020-10-1305 minChargeForward With Chargebacks911Monicas Tips to Outsmart Holiday Hackers (Interview)This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by The Hosts on WFLA.
During the four-minute segment, Monica talked about the risk sources consumers face this year. There are new and different threats surfacing every day, and consumers need to stay sharp to thwart them. “The first rule in defense is to make sure you’re discerning,” Monica explains. “Don’t take anything for granted, verify everything, especially from a financial institution. Anything that has access to cash or something that has value: second-guess, third-guess it. Call your bank and b...2020-09-2904 minChargeForward With Chargebacks911The New Face of Customer Verification (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Jumio
Trust is a two-way street: in a CNP environment, your customers must believe their information is safe and secure with you. At the same time, merchants must be able to trust that that the customer is legitimate. Is there an accurate way to verify customers’ real-world identity, and how much transactional authority they possess?
Presentations by Jarrod Wright and Dean Nicolls.
2020-09-2248 minChargeForward With Chargebacks911Will Amazon Become a Monopoly? (Interview)This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Jane King on BoldTV.
Monica sat in with host David Grasso, along with Joshua Philipp (Sr. Investigative Reporter, Epoch Times) and Pierre Debbas (Managing Partner, Romer Debbas). The four had a brief, but spirited discussion regarding Amazon, and whether the company could become a monopoly in time.
2020-09-1506 minChargeForward With Chargebacks911Chargeback Prevention Strategies You Arent Using... but Should Be (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & RevGuard.
Ben Scrancher and Jarrod Wright from Chargebacks911® are joined by RevGuard’s Walter Long for a lively discussion that covers hot-button issues and optimization tactics related to chargeback management.
You’ll learn insiders’ tricks for optimizing both your customer service and your chargeback management, as well as proprietary strategies to maximize operations and immediately improve your bottom line.
Topics include:
Why most businesses struggle with chargeback prevention
Diagnosing the primary sources of chargebacks
Implementing underutilized chargeback prevention tactics
How customer service s...2020-09-0945 minChargeForward With Chargebacks911Tedd Huff Show Gary Cardone (Interview)This episode is from an earlier interview with Gary Cardone the CEO at Chargebacks911.
He was interviewed by Tedd Huff on The Tedd Huff Show.
In this episode, Gary Cardone shares his journey through the losses, and triumphs in business as well as his personal life. He teaches us that by looking at problems as a blank canvas and the importance of creativity was a key to his success.
Presentations by Gary Cardone and Tedd Huff.
2020-09-0150 minChargeForward With Chargebacks911The Chargeback Field Report (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Worldpay
New regulations and initiatives have brought significant changes to the chargeback process and payments in general. To measure the impact of these changes, we polled a representative cross-section of online, multi-channel, and mobile commerce merchants. The Chargeback Field Report provides their perspective on the current state of chargeback management in the card-not-present space. This free webinar will examine the results from our study to see what merchants and processors are experiencing in the current chargeback situation.
Presentations by Jarrod Wright and Shaun Bowen2020-08-2544 minChargeForward With Chargebacks911The Innovation Of Fraud (Interview)This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.
She was interviewed by Ryan McEndarfer on the PaymentsJournal Podcast.
On this episode, Monica talks about the innovation of fraud and what merchants can do about it. In our conversation we cover topics such as:
How fraud costs as a percentage of revenue has changed over the years
What challenges in-house fraud teams face
What advantages loss prevention firms bring to the table
How fraud solutions impact customer satisfaction
What percentage of chargebacks are links to preventable merchant error
What...2020-08-1923 minChargeForward With Chargebacks911Beyond Mastercard Dispute Resolution (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.
Like Visa Claims Resolution, the Mastercard Dispute Resolution Initiative (MDRI) promises to make the chargeback dispute process faster, easier, and more accurate. And Mastercard has even more changes in the pipeline. Join industry thought-leaders and learn how Mastercard’s updates to their chargeback process will affect your business.
Presentations by Craig McClure and Jonathan Broomfield
2020-07-2937 minChargeForward With Chargebacks911The Problem With Chargebacks - Monica Eaton-Cardone (Interview)This episode is from an earlier interview with Monica Eaton Cardone the COO at Chargebacks911. In this episode Monica discusses the problem of chargebacks and how to address them. She was interviewed by Kevin Price on The Price of Business Show.
2020-06-1011 minChargeForward With Chargebacks911A New Fraud Landscape (Webinar Replay)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Sift
Navigating Online Fraud in the Wake of Global Disruption
In the face of COVID-19, consumer behaviors are becoming more erratic. New types of fraud are emerging, order volumes are in flux, and an increase of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future.
Presentations by Don Bush and Jeff Sakasegawa
2020-06-0255 minChargeForward With Chargebacks911Travel Chargebacks Due to COVID-19 Ai Events (Interview)This episode is from an earlier interview with Harlan Hutson the Director of Strategic Partnerships and Brands at Chargebacks911. He was interviewed by Ritesh Gupta from Airline Information about the impact that COVID-19 has had on chargebacks.
Minimizing the impact of chargebacks is critical for airlines in the era of COVID-19. As merchants, #airlines have to be spot on with their stance considering the havoc created by the pandemic, and how best they can cope up.
More so because chargeback management is complex. For instance, each of the major card networks has its own specific...2020-05-2615 minChargeForward With Chargebacks911Surviving Coronavirus (Webinar Replay)How to Keep Businesses Healthy During the Pandemic
The unique circumstances of the ongoing COVID-19/coronavirus pandemic are having a huge negative impact on the economy. Merchants are finding themselves deluged by order cancellations, refunds, inconsistent delivery…and worst of all, chargebacks. What business leaders do to protect their customers, their brands, and their businesses?
Presentations by Monica Eaton-Cardone, Done Bush and Craig McClure
2020-05-2254 minLeaders In PaymentsMonica Eaton-Cardone, COO & Co-Founder Chargebacks911 | Episode 14This is episode 14 of the Leaders In Payments Podcast featuring my special guest this week, Monica Eaton-Cardone, the COO and Co-Founder of Chargebacks911. Monica grew up mostly in Idaho in a small town of 22 people. She developed a great work ethic at a very early age and learned many life lessons through playing sports – more specifically basketball.Chargebacks911 was truly born out of necessity. Monica owned an online business and started getting chargebacks so she decided to dig in and learn what they were and how to mitigate them. And then quickly learned there were oth...2020-04-2232 min
ChargeForward With Chargebacks911Credit Card Chargebacks (Blogs on Tape)Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.
Considering filing a chargeback on some credit card purchases? There's no harm in that, right? Actually, unwarranted chargebacks cause more damage than you might imagine, and your actions could have severe consequences for everyone involved — including you! Luckily, there’s a better solution.
Original Article read by Georg Turner
2020-02-1910 minChargeForward With Chargebacks911Monica Eaton-Cardone Featured on ITSP Magazine (Interview)This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.
Global Risk Technologies CIO Monica Eaton-Cardone chats with ITSPmagazine’s Selena Templeton for the Diverse IT podcast about how Generation Z will naturally expand the presence of women in technology.
This was part of ITSP Magazine.
2020-02-1234 minChargeForward With Chargebacks911Mastercard Chargebacks (Blogs on Tape)Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.
Mastercard chargebacks are similar to chargebacks from other card networks, but there can be significant differences that can derail a case. This guide to understanding Mastercard's chargeback regulations can help merchants successfully prevent and dispute chargebacks stemming from Mastercard transactions.
Original Article read by Georg Turner
2020-02-0510 minChargeForward With Chargebacks911The eCommerce Holiday Webinar (Webinar)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & BlueSnap.
Is it possible to balance front-end filters with friction-less customer transactions? Are chargeback protection and chargeback management the same thing?
Merchants of all types should plan to join us for this interactive webinar with industry experts from Chargebacks911 & ClearSale. We’ll be taking your questions and offering insight on how you can prevent chargebacks and increase revenue--all with no risk.
Presentations by Estelle Mense and Jarrod Wright
2019-11-2047 minChargeForward With Chargebacks911Customer Lifetime Value (Blogs on Tape)Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.
As an online merchant, your business depends on growing your customer base. But before you invest in market research, ad campaigns, promotions, affiliate partnerships, and other marketing, your first step should be calculating how much is reasonable to spend on acquiring each new buyer.
Original Article read by Georg Turner
2019-11-0609 minChargeForward With Chargebacks911Mike Schikman Show, Monica Eaton Cardone (Interview)This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.
WSVA News Talk RadioWSVA News Talk Radio host, Mike Schikman, interviews Monica on women in business. What are the setbacks, hardships, and obstacles that women face in a world built by men, for men?
This was part of The Schikman Show.
2019-10-2310 minChargeForward With Chargebacks911A Merchant’s Chargebacks Rights (Blogs on Tape)Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.
Since chargebacks are a consumer protection mechanism, it's difficult to image merchants have chargeback rights too. Are your rights being violated?
Original Article read by Georg Turner
2019-10-1611 minChargeForward With Chargebacks911Leveling Gender Ratios in Technology (Interview)This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.
Eaton-Cardone points out that most women are unaware of what is really involved in technology jobs. She mentions women don’t feel welcome, assuming the industry is filled with a bunch of geeks in front of computers. Fortunately, perception is not reality.
This was part of Hot - with John Barnabas.
2019-10-0920 minChargeForward With Chargebacks911Chargeback Mitigation (Blogs on Tape)Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.
Chargeback mitigation plans are sets of best practices merchants can use to decrease their risk of losses due to chargebacks. These plans are designed to serve two functions proactively counter chargebacks and challenge illegitimate disputes. It sounds simple, but there s usually a lot going on below the surface...
Original Article read by Georg Turner
2019-10-0208 min
Footwear InsightMonica Eaton-Cardone, the COO and Co-Founder of Chargebacks911 | #133Monica Eaton-Cardone, the COO and Co-Founder of Chargebacks911 and Chief Information Officer of Global Risk Technologies, discusses security and fraud issues that may face retailers during the Holiday 2019 season, six days shorter than in 2018, and what measures specialty retailers should take to reduce chargeback and fraud losses during their most important selling period of the year.2019-09-3018 minChargeForward With Chargebacks911Risk Free Chargeback Management (Webinar)Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & ClearSale
Is it possible to balance front-end filters with friction-less customer transactions? Are chargeback protection and chargeback management the same thing?
Merchants of all types should plan to join us for this interactive webinar with industry experts from Chargebacks911 & ClearSale. We’ll be taking your questions and offering insight on how you can prevent chargebacks and increase revenue--all with no risk.
Presentations by Rafael Lourenco and Jarrod Wright
2019-09-2558 min