Shows
The Fraud Boxer PodcastYour Customer Just Filed a Chargeback… And Took the Product Too!"Something which is really nice with Visa is that for every problem that they create, they have a solution for it, but you just need to pay for it..."
What happens when an impromptu honeymoon scroll on Instagram leads to a complete career pivot into the world of fraud prevention? In this episode of Fraud Boxer, Jordan Harris sits down with Ben Herut, Chief of Staff at Chargeflow, to unpack the complex, fast-moving ecosystem of payment risk and dispute resolution. From the hidden operational burdens that merchants face during a chargeback surge to the psychological t...
2026-06-0945 minThe Fraud Boxer PodcastYour Customer Just Filed a Chargeback… And Took the Product Too!"Something which is really nice with Visa is that for every problem that they create, they have a solution for it, but you just need to pay for it..."
What happens when an impromptu honeymoon scroll on Instagram leads to a complete career pivot into the world of fraud prevention? In this episode of Fraud Boxer, Jordan Harris sits down with Ben Herut, Chief of Staff at Chargeflow, to unpack the complex, fast-moving ecosystem of payment risk and dispute resolution. From the hidden operational burdens that merchants face during a chargeback surge to the psychological t...
2026-06-0945 min
Ecommerce Playbook: Numbers, Struggles & GrowthWhy Your Ads Aren't WorkingYou're spending $20 per ad and it's not working. You think you need more creative volume. But the real problem? You don't have your customer journey figured out.In this episode, Joy Sharma breaks down why 7-figure brands get stuck, and it's almost never a creative problem. He shares the exact formula CTC uses to diagnose and fix growth for emerging brands, and why testing inside marketing moments (not evergreen) changes everything.The Formula: (Landing Pages + Offers + Creative) ^ Customer Journey ^ MomentsWhat You'll Learn:Why 8-figure brands...
2026-05-0732 minEcommerce Playbook: Numbers, Struggles & GrowthEnterprise Attribution for 7-Figure BrandsTaylor sits down with Austin Harrison, founder and CEO of Northbeam, to announce an official partnership between CTC and Northbeam. After years of public debate about attribution, they've found common ground: bringing enterprise-grade measurement to 7-figure DTC brands.In this episode, Taylor and Austin discuss their history, what's evolved in measurement, and how CTC will deliver Northbeam's deterministic attribution data through Statlas.Topics covered:The origin story: from intellectual sparring to partnershipHow MTA has evolved with clicks + deterministic views (C+DV)Why 7-day click windows are insufficient for...
2026-04-3021 minEcommerce Playbook: Numbers, Struggles & GrowthQ1 2026 vs 2025: What Changed in Ecommerce (The Data)Steve Rekuc, Director of Data at Common Thread Collective, joins Richard to break down the Q1 2026 vs Q1 2025 year-over-year data from the DTC Index.The headline: Meta spend is up 25% year over year while ROAS only degraded 3%. Google ROAS actually increased 12% despite higher spend. The platforms are getting more elastic.In this episode:Total revenue up 13.6% YoY with more coming from returning customersMeta spend up 25.28% with only 3% ROAS degradation Google ROAS up 12% with 3.65% more spendWhy AI-driven ad delivery is making both platforms betterC...
2026-04-2316 minEcommerce Playbook: Numbers, Struggles & GrowthHow the Prophit Engine Actually Works (Full Walkthrough)Taylor and Luke, walk through exactly how the Prophit Engine system enables one person to deliver the work and outcome of three.This isn't about replacing people with AI. It's about what happens when you combine 12 years of methodology, a purpose-built data infrastructure, and an operator empowered by enterprise-grade tooling.In this roundtable replay, Taylor demos:How data infrastructure creates the foundation for fast decisionsThe planning process: marketing calendar → financial forecast → daily targetsStatlas dashboard: from contribution margin to campaign-level actionsThe Hierarchy of Metrics: diagnosing prob...
2026-04-1655 min
Marketing ATMTikTok Awards, Chargebacks, Apologies & Invisible Ink [BUMPER EP]A bumper episode to make up for the fact we skipped a week or two! We're talking about Black Friday, the TikTok awards & [as usual] a whole lot of tips, tricks & tools to help your brand grow. Resources & brands mentioned in this ep: Chargeflow Pomelli Adam Sullivan | Evidence Based Training Kitchen Warehouse Bake Friday Sare Store Rattle Style Proud Poppy Lullaby Club LSKD See omnystudio.com/listener for privacy information.
2025-12-0459 min
The Payments Experts PodcastTaming Chargebacks With Real AI Agentics | Special Industry Insider ChargeFlow & Ben Herut | PEP078Taming Chargebacks With Real AI AgenticsToo many merchants breathe easy under legacy chargeback ratios, only to be blindsided when their PSP tightens the screws. We sit down with Ben Herut, co-founder at ChargeFlow, (https://www.chargeflow.io/) to unpack the shift toward post-payment risk and why Visa’s VAMP is forcing acquirers and processors to act earlier—and harder—on portfolio-level exposure. If you rely on card rails for growth, this conversation shows how to protect revenue without clobbering conversions.We trace Ben Harut’s path from engineering to payments risk and dig into how Char...
2025-11-0315 min
Bankadelic: The colorful side of financeLIVE FROM MONEY 20/20 EPISODE 5: HOW CHARGEFLOW STRIKES A BLOW AGAINST CHARGEBACK FRAUDSTERSIn a series of podcasts taped live at 2025’s Money 20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in the world. On this episode Lou chats with Frank Frantz, Founding Growth Executive at Chargeflow, to learn how the company is tackling an online theft merchants hate: chargebacks. Typically these fraudsters request refunds on a purchase but still keep the item they "bought." Here's how Chargeflow uses data analysis to stop the deception dead in its tracks.
2025-10-2922 min
AI BriefEP 292 : AI Breakthroughs Redefine TechDiscover the latest AI innovations, from Ant Group's trillion-parameter LLM to Perplexity's AI-native browser, and explore how these advancements are transforming industries. Learn about the democratization of high-performance scientific computing, intention-centric UI paradigms, and the strategic advantage of building AI-driven synthesis capabilities. Plus, get an update on trending AI tools like Caesr AI, C1, and Everyday. Tools mentioned: Ant Group's Ling-1T, Perplexity's AI-native browser, Caesr AI, C1, Everyday, Instruct, Chargeflow Prevent, Integrity, CrePal, and Merge Agent Handler.
2025-10-1311 minEcommerce Playbook: Numbers, Struggles & GrowthHow to Craft the Best BFCM Offer this YearAs Q4 kicks off, one of the biggest levers brands can pull is their offer strategy. In this episode, Richard Gaffin (Director of Digital Product Strategy) and Taylor Holiday (CEO) break down how to design offers that maximize both new customer acquisition and retention during Black Friday/Cyber Monday.They walk through insights from CTC’s Black Friday/Cyber Monday Offer Database—a collection of 679+ offers from top eComm brands—and explain how to tailor messaging across channels like paid social, email, and SMS.You’ll learn:Why BFCM is the biggest new customer...
2025-10-0226 min
DTC HotlineIs Anyone Making Enough Creative?In this week’s episode of The DTC Hotline, Richard “The Professor” Gaffin is joined by Tony “The Chopper” Chopp (VP of Paid Media) and Luke “The Weatherman” Austin (VP of eCommerce Strategy) to answer the toughest operator questions—live from the Hotline.They tackle:• How to actually scale creative production (and why most brands get it wrong)• What Loop Earplugs is doing right—and how to replicate their model• Why relying on one team for all your ad creative will cap your performance• What a balanced budget between creative and media spend r...
2025-09-1946 minDTC HotlineWhat is the Best Offer for BCFM This Year?In this week’s episode of The DTC Hotline, Richard “The Professor” Gaffin is joined by Tony “The Chopper” Chopp (VP of Paid Media) and Luke “The Weatherman” Austin (VP of Ecommerce Strategy) to answer the toughest operator questions—live from the Hotline.They tackle:How to structure BFCM offers that boost perceived value without killing your marginWhy “returning customer media” might be more incremental than you’d expectWhat Spend-to-aMER modeling can reveal about overspending (or underspending) this Q4The evolving role of aMER in brands with high repeat revenue
2025-09-1243 minDTC HotlineHow is eCom actually using AI?In this week’s episode of The DTC Hotline, Richard “The Professor” Gaffin is joined by Tony “The Chopper” Chopp (VP of Paid Media) and Luke “The Weatherman” Austin (VP of eCommerce Strategy) to answer the toughest operator questions—live from the Hotline.They tackle:• How price increases in response to tariffs are affecting brands, supply chains, and consumer sentiment• Why “creative fatigue” is Meta’s most important hidden metric—and why finding ad #6 or #7 is so hard• How brands should weigh risk vs reward when responding to Texas’s new SMS law• The real way AI...
2025-09-0538 minEcommerce Playbook: Numbers, Struggles & GrowthGrowth Is a Muscle—Here’s How to Train ItMost brands think they have a growth problem—but what they really have is a DOING problem. In this episode, we break down why volume of action is the single greatest predictor of business growth—and how to build a system that trains this muscle every day.From 400+ ads to 52 product launches a year, we’ll show you what it takes to build momentum, create consistently, and generate real results.You’ll learn:Why most brands dramatically underestimate the effort requiredThe 3-stage framework: Quantity → Diversity → QualityHow consistent action build...
2025-05-0621 min
Grow with the FlowEp. 9 | Nick Shackelford - The Fastest Growing Beverage Brand in AmericaSummaryIn this episode of the Grow with the Flow podcast, Dov Carpe and Nick Shackelford discuss the evolution of e-commerce, focusing on chargeback solutions, the growth of Brez, and the challenges of navigating the beverage industry. Nick shares insights on revenue growth, the transition from agency work to brand building, and the impact of subscription models. The conversation also delves into retail expansion, advertising challenges, and the importance of cultural engagement in branding. Ultimately, Nick emphasizes the significance of purpose and the positive impact of their product on consumers' lives.https://www.chargeflow.iohttps://www.drinkbrez.com/X...
2025-05-0649 minEcommerce Playbook: Numbers, Struggles & GrowthHow D. Louise Went From Scrappy Start-Up To 8-Figure Jewelry BrandIn this episode of the Ecommerce Playbook Podcast, we sit down with Jack Zamichides, CEO of D Louise, to explore the journey from a small, scrappy startup to a fast-growing jewelry brand on the path to eight figures.Key Topics Covered:Trusting the Process – How D Louise committed fully to CTC’s creative volume methodology — and saw results almost immediately.Building Stability – Why relying on big product drops or seasonal moments is risky, and how D Louise shifted toward a more predictable growth model.From Side Hustle to Full Com...
2025-03-2032 minEcommerce Playbook: Numbers, Struggles & GrowthUnbiased eCom Forecasting Starts with a Reality CheckIn this episode of the Ecommerce Playbook Podcast, we’re diving into the crucial role of accurate forecasting in driving e-commerce growth — especially during challenging times. Inspired by our upcoming Sharpen Your Skills episode, this discussion unpacks why many brands struggle with overly optimistic forecasts and how an unbiased, data-driven forecast can provide the reality check needed to reset and rebuild.Key Topics Covered:- The E-Commerce Intervention – Why many brands today need a forecasting “intervention” to identify the cold, hard reality of their current state.- Rooting Forecasts...
2025-03-1827 min
Grow with the FlowEp. 8 | Ben Jabbawy - From Exit to Entrance - A Founders JourneyIn this conversation, Ben Jabbawy shares his entrepreneurial journey, detailing the inception and growth of Privy, his experiences with product-led growth, and the challenges he faced in the early stages of his business. He discusses the importance of building a strong team, the value of support-led sales, and effective email marketing strategies. Ben also introduces his new venture, Grocers List, and offers insights on fundraising, the significance of smart money, and the lessons learned from his exit with Privy. He concludes with advice for aspiring founders, emphasizing the importance of milestones in the entrepreneurial journey.Chapters00:00 Introduction and Small...
2025-02-2654 min
OperatorsE098: The LTV Trap: Escape Your Broken Business Model00:00 Introduction03:12 The Impact of Chargebacks on Businesses08:57 The Nature of Chargeback Fraud11:53 Strategies for Preventing Chargebacks18:03 Building a Robust Data Infrastructure35:07 Evaluating Technology Investments40:12 Personal Branding and Business Identity44:16 Cross-Company Networking for Leaders48:20 Understanding Lifetime Value (LTV) in Business54:50 The Uncertainty of Future Consumer Behavior58:04 The Impact of Disruption on Business Models01:06:55 Innovating Product Offerings for Families01:09:48 The Future of SaaS Pricing and Value01:16:24 Building Custom Software for Unique Business Needs01:22:32...
2025-02-261h 45Ecommerce Playbook: Numbers, Struggles & GrowthThe Death of Ecommerce Jobs? AI vs. Humans ExplainedAI is rapidly changing the ecommerce landscape, automating tasks once handled by humans and raising the question—are ecommerce jobs at risk? In this episode, we dive deep into the future of AI in ecommerce, breaking down how AI is transforming everything from inventory management to ad buying, and whether human expertise can still compete. Will AI completely replace ecommerce jobs? What skills will still be valuable in an AI-driven world? How can brands use AI to their advantage instead of fearing it?Join us as we explore the pros, cons, an...
2025-02-2537 minEcommerce Playbook: Numbers, Struggles & GrowthThe Purple Accountant: The Secret Weapon Your Business NeedsMost ecommerce brands are bleeding cash without even realizing it. Margins are shrinking, competition is fiercer than ever, and the game has changed. But there’s one secret weapon that can turn the tide: accountants who understand marketing.In this video, we break down why financial professionals need to step across the bridge and integrate marketing insights into their strategy. If you’re an accountant, CFO, or financial consultant, this is your COVID moment—a once-in-a-lifetime opportunity to redefine your value and stand out in the industry.What You’ll Learn: Why ecommerce brands are struggling with unprofitable growth...
2025-02-2030 min
The Growth System14. Cómo definir el modelo de precios y monetización de tu Startup (+60 startups de IA analizadas)Tu modelo de precios en tu startup es una de las decisiones más importantes que vas a tomar. Y aunque muchas empresas no lo evolucionan más allá de subir un porcentaje anual, con la inteligencia artificial los modelos de pricing están cambiando.Para este episodio, analicé más de 66 startups de IA y sus modelos de pricing. Y no solo eso - te voy a compartir una base de datos con todos los ejemplos para que puedas profundizar en los casos que más te interesen.Descarga aquí la base...
2025-02-2034 min
CHURN FME276 | Beyond Seats: The Shift Towards Success-Based Pricing with Kyle PoyarToday on the show, we have Kyle Poyar, Co-founder and Operating Partner at Tremont.In this episode, Kyle shares his journey from consulting at Simon-Kucher to becoming a leading voice in SaaS pricing. We dive deep into the challenges and opportunities of evolving pricing models, exploring the shift from traditional seat-based pricing to success-based frameworks.We also discuss how AI is reshaping the SaaS landscape, influencing not just products but also how companies think about customer value and retention. Kyle shares actionable insights on aligning pricing strategies with customer success to drive growth and minimize...
2025-01-0148 min
Grow with the FlowEp. 7 | Daniel Snow - Social Media Growth HacksSummary
In this episode of the Grow with the Flow podcast, hosts Dov Carpe and Dave Silverman welcome Daniel Snow, a seasoned entrepreneur and founder of the Snow Agency. The conversation explores Daniel's journey from aspiring dentist to social media marketing expert, detailing his success with Rap TV and the importance of content creation and audience engagement. Daniel shares insights on monetization strategies, the significance of understanding one's audience, and the lessons learned from both successes and failures. The episode concludes with a discussion on finding purpose and the importance of personal growth.
Chapters
00:00 The Importance of Attention in...
2024-12-1857 min
Grow with the FlowEp. 6 | Brian Wallace - It's All About The StorySummary
In this episode of the Grow with the Flow podcast, host Dov interviews Brian Wallace, founder and president of Now Sourcing, a leading content marketing agency. Brian shares his journey from technology to marketing, emphasizing the importance of storytelling in branding and the need for companies to evolve into media entities. He discusses the significance of networking, building meaningful connections, and creating unique conference experiences that foster genuine dialogue. Brian also highlights the power of personal branding and the necessity of overcoming personal barriers to connect with others. The conversation concludes with insights on finding inspiration and motivation...
2024-11-101h 04
Grow with the FlowEp. 5 | Matthew Holman - Subscription Hacks & Offers That ConvertSummary
In this episode of the Grow With The Flow podcast, hosts Dov Carpe and Dave Silverman welcome Matthew Holman, founder of Subscription Prescription. They discuss the evolution of e-commerce and subscription models, the importance of community building, and strategies for customer retention. Matthew shares his journey from shipping technology to becoming an authority in subscriptions, emphasizing the need for compelling offers and understanding customer journeys. The conversation also touches on balancing work and personal life, as well as providing valuable advice for entrepreneurs feeling stuck in their careers.
Chapters
00:00 Matthew's Journey to Subscriptions
05:58 The Creation of Commerce Catalyst...
2024-10-1357 min
Grow with the FlowEp. 4 | Dan Moshkovich - Best Marketing Strategies for DTC BrandsSummary
Dan Moskovich, VP of Marketing at Chargeflow, shares his journey in B2B SaaS marketing and discusses the evolution of digital marketing. He emphasizes the importance of specialization in marketing and the need for companies to have specialists in different areas. Dan also talks about career progression and highlights the significance of taking initiative and executing projects effectively. He explains the marketing strategy at Chargeflow, focusing on product-led growth and engaging with prospects through various channels. Dan discusses the customer journey and how Chargeflow communicates the value of their solution by addressing pain points. He concludes by mentioning...
2024-09-021h 06
Grow with the FlowEp. 3 | Jeremy Horowitz - The Art and Science of GTMSummary
Jeremy Horowitz, managing partner at Because Ventures, discusses his background in e-commerce and his approach to acquiring and scaling businesses. He shares insights into the psychology of e-commerce and how to optimize sales by leveraging human biases. He also explains the concept of tripwires and the importance of increasing average order value. Jeremy emphasizes the need for speed and hands-on involvement in early-stage businesses and highlights the benefits of treating e-commerce as a game. He also discusses his role at Because Ventures and the areas he focuses on, such as go-to-market strategies and partnerships. In this conversation, Jeremy...
2024-08-0856 min
Grow with the FlowEp. 2 | Eli Weiss - The Golden Rules of RetentionSummary
In this conversation, Eli Weiss, VP of Retention Advocacy at Yotpo, discusses his journey in the world of customer experience (CX) and building a personal brand. He shares his background, including his unconventional educational path, and how he got started in CX and retention. Eli emphasizes the importance of building a personal brand and engaging with others in the industry. He also highlights the value of genuine engagement and quality over quantity when it comes to building an online following. The conversation touches on the role of CX in retention and the interplay between the two. In this...
2024-07-251h 03
Subscription Prescription | Weekly Doses to Boost Ecommerce RevenueActive Customers | Why This Metric Can Transform Your BusinessRyan Rouse is the cofounder of FACTOR MEALS and is currently the president of MALK Organics. He's worked on and with a lot of CPG Brands. Needless to say, he knows his stuff, and you'd be surprised to hear his opinion on subscriptions: brands should focus on active customers instead.In this interview, live from SubSummit, Ryan sits down to talk with Matt about Active Customers and why you're leaving money on the table by not paying attention to them.Get an audit right away with Chargeflow: https://go.chargeflow.io/thesubscriptiondocFollow Ryan...
2024-07-0926 minSubscription Prescription | Weekly Doses to Boost Ecommerce RevenueThe Easiest Way to Increase Subscribers | Focus on Building out a Great OfferIn honor of my birthday today, I'm excited to share an episode highlighting the most important part of any subscription: the offer.This is not only what people buy and for how much, but it's also the reason the buy from you. Reasons like what the product can do for them, but also why it's important to buy now. Specials, deals, discounts, gifts... all things that can be part of a great offer.Watch to get inspiration on simple ways you can improve your subscription offer and get more subscribers!https://thesubscriptiondoc.com
2024-06-1820 min
Grow with the FlowEp. 1 | Dr. Jonathan Snow - The Power of Influencer MarketingDr. Jonathan Snow, Chief Innovation Officer at Avenue Z and President and Founder of the Snow Agency, shares his journey from being an orthodontist to becoming a digital marketing expert. He started his digital marketing career as a hobby while serving in the US Air Force, and quickly scaled his affiliate network to generate nine figures in revenue. He explains the difference between influencers and affiliates, and how brands can leverage both to drive sales. He also discusses the importance of usage rights and how brands can manage them effectively. In this conversation, Jonathan Snow shares insights on influencer...
2024-06-091h 07Subscription Prescription | Weekly Doses to Boost Ecommerce RevenueWhich Subscription App is Best? | A Special Edition with Andriy RudnikOne of the most contentious topics is ecommerce is which subscription app is best. In this special edition of subscription prescription, Matt sits down with Andriy Rudnik to weigh all of the different platforms. You'll be surprised to hear some of our picks! This is a hot topic you won't want to miss. Plus, we talk about the danger in migrations.Go get a free chargeback audit from Chargeflow! https://go.chargeflow.io/thesubscriptiondochttps://www.linkedin.com/in/holman-matthewhttps://twitter.com/subscriptiondocSubscribe to my newsletter:
2024-06-0655 minSubscription Prescription | Weekly Doses to Boost Ecommerce RevenueThe Year of Retention | Chris George and SubSummitIn this special dose of Subscription Prescription, Matt talks with Chris George, the cofounder of SubSummit and Gentleman's Box. Chris is a seasoned subscription expert - Gentleman's Box was acquired before he founded SubSummit - and is in touch with people all over the industry.From his experience, what he's seeing work (or fail) he shares his insights on growing subscriptions.Plus, hear more about the Subscription Prescription conference and what is happening there.Special shout-out to our sponsor, Chargeflow. If you'd like to get a free audit on your chargebacks and see how...
2024-05-3033 min
The D2Z PodcastHow to Beat Chargebacks and Save Your E-Commerce Business with Dan Moshkovich - 108Join Brandon Amoroso for a great discussion with Dan Moshkovich from Chargeflow on the latest D2Z podcast episode. They unravel the complexities of e-commerce chargebacks and how businesses can effectively manage them using advanced AI-driven solutions. Learn why early implementation of chargeback management systems is crucial and discover the potential impacts on your business’s financial health and operational efficiency.Here's what you'll learn:🔍 The Evolution of Fraud Prevention: How artificial intelligence has transformed fraud detection in e-commerce from basic rules to advanced predictive systems.🛡️...
2024-05-2933 min
The Payments Show PodcastNavigating the Chargeback Storm: Winning the Battle with ChargeflowIn episode 87 of The Payments Show Podcast, I spoke to Dan Moshkovich, VP of Marketing at Chargeflow. Chargeflow helps eCommerce brands recover chargebacks automatically using AI and software.VIDEO and PDF Transcript:- click here https://thepaymentsshow.substack.com/p/87 Summary of topics discussed:(00:21) - Start(01:09) - Chargeback Stats(05:04) - 80/20: "Friendly" Fraud vs "Real" Fraud(08:50) - Easier Than Ever To File a Chargeback(11:26) - Differing Win Rates in Different Industries(16:37) - Solution Overview: 100% Success-based Fees Only(21:53) - ChargeResponse and ChargeScore
2024-03-0346 min
Fintech TakesS4 Ep11: Not Fintech Investment Advice: Generative AI & Compliance, Reinventing the ERP, The Case For CDsGet ready for another episode of Not Fintech Advice with Simon Taylor! In this episode, Alex and Simon dive into the world of generative AI and its potential as a disruptive innovation. How is AI revolutionizing middle and back-office processes?Alex and Simon also divulge their thoughts on the corporate spend management space and the broader world of ERPs (isn’t it time we finally reinvent the ERP?) Selling to banks as a fintech company can be challenging, but Alex has a solution. Plus, meet Chargeflow, a company using AI and machine learning to au...
2023-09-201h 00