Shows
Your Coach Charlene: Where purpose meets wellness, and whispers become movement"You Don't Have What It Takes" - Why I Almost Quit Nursing | Dr. Renee Thompson"You better think twice about whether or not you have what it takes to be a nurse." Those were the devastating words a preceptor said to Dr. Renee Thompson just two weeks into her nursing career. She went home that night and told her husband she was quitting. If it wasn't for one manager who intervened, the nursing world would have lost one of its most vital leaders. In this episode, Charlene sits down with Dr. Renee Thompson, the CEO and Founder of the Healthy Workforce Institute, to discuss the silent epidemic of bullying in healthcare. With over 32 years...
2025-12-1328 min
Classical EducationNarration in The Classroom with Classical Educator, Charlene ThompsonAbout the GuestCharlene Thompson is a first grade teacher in her fourth year at Founders Classical Academy in Rogers, Arkansas. She holds a bachelor's degree in Elementary Education from Harding University and is a passionate learner of classical education. She believes in cultivating wisdom and virtue through rich literature, narration, and the development of lifelong habits of attention and expression. Her goal is to help young students grow into thoughtful, articulate, and joyful learners.Show NotesI met Charlene when I led a full-day workshop on narration at Founders Classical Academy in Rogers, Arkansas...
2025-10-2348 min
The Sales and Rev Ops EffectScaling a Business? The Hard Truth About Data, Metrics & DashboardsIn this season finale of The Sales and RevOps Effect, Charlene Thompson shares the hard truths scaling companies need to hear.From metric overload to unrealistic expectations of RevOps magic, Charlene dives into:Why not everyone should see every metricThe difference between data-driven and data-drowningHow company maturity impacts process, people, and performanceWhat RevOps can and can’t fix (spoiler: it's not wizardry)Why tech alone won’t sa...
2025-06-2416 minThe Sales and Rev Ops EffectCRM Showdown: 13 Platforms Rated, Roasted, and Recommended (Part 2 with Chris Smith)Not all CRMs are created equal, and some are just plain painful.In Part 2 of my conversation with CRM expert Chris Smith (author of CRM Shouldn’t Suck), we get into the practical stuff: 13 CRM platforms reviewed. Who are they really for? What’s actually worth the money? And which ones will give your sales team a headache?🧠 What we cover:Salesforce vs Microsoft Dynamics — which makes more sense for your business?The truth about HubSpot, Zoho, Pipedrive, and other popular namesWhy custom CRMs and ERP-integrated CRMs can backfire
2025-06-1728 minThe Sales and Rev Ops EffectAI Is Rewriting CRM — Are You Ready or Getting Left Behind? (Part 1 with Chris Smith)AI is reshaping the world of CRM — but most businesses are still stuck treating it like a contact database. In this episode, I’m joined by CRM expert Chris Smith (author of CRM Shouldn’t Suck and host of the Sales Lead Dog podcast) to break down how AI is transforming CRM systems, sales strategy, and customer retention.🎯 What we cover:How AI is redefining CRM (and what’s coming next)Microsoft vs Salesforce: who’s winning the AI arms race?Why CRMs fail — and how to make yours actually workThe import...
2025-06-1027 minThe Sales and Rev Ops EffectThe New Rules of B2B Sales with Michael AkinleIn today’s B2B sales landscape, expectations are higher, budgets are tighter, and the bar for buyer experience keeps rising. So what does it really take to succeed in 2025?In this episode, Charlene Thompson is joined by Michael Akinle, a senior sales leader at the UK’s largest private equity–backed software company, for a grounded and insightful conversation about the changing shape of sales, from hiring and headcount to AI and executive engagement.Together, they explore:How the shift from “growth at all costs” to sustainabl...
2025-05-2037 min
Sales Lead Dog PodcastCharlene Thompson: The Sales Ops EffectCharlene Thompson, a powerhouse in sales operations, joins us on the Sales Lead Dog podcast to share her unique perspective on transforming sales teams. With over 15 years of experience, Charlene brings a fresh, dynamic approach to how businesses can rethink efficiency and performance. She treats business challenges like a sport, using her creativity and strategic mindset to drive innovative problem-solving. Her approach sheds light on the importance of deeply understanding the interplay of people, processes, and technology to truly elevate sales operations.
Throughout our conversation, Charlene unpacks the complexity of developing effective sales processes and metrics. She s...
2025-04-1443 minThe Sales and Rev Ops EffectGet Leads on Linkedin: Quality of Quantity with Leo CrockerIn this episode, Charlene Thompson (Host), and Leo Crocker, founder of LSC Creative, shares his expertise on building authentic relationships through LinkedIn outreach. Leo discusses the power of personalized, human-driven messaging over automation, and how businesses can cut through the noise to connect with their ideal clients.Learn how to approach LinkedIn as a platform for relationship-building rather than just lead generation. Leo emphasizes the importance of authenticity in outreach, engaging with content meaningfully, and optimizing your profile to increase visibility. He also dives into the value of consistent posting and strategic use of AI tools without losing the...
2025-04-0134 minThe Sales and Rev Ops EffectThe CRM Fix That Could Save You Time, Money & SanityThink your CRM is just a necessary evil? Think again. In this episode, Christopher Smith joins Charlene Thompson to reveal how businesses are leaking cash and wasting valuable time all because of neglected CRM systems. We break down how to make your CRM a proper business strategy, why spreadsheets are silent killers, and how leaders can stop the madness before it's too late.If you’re a business leader who wants less stress and more efficiency – this one’s for you.#CRMSuccess #SalesStrategy #OperationalExcellence #TimeIsMoney #LeadershipMatters
2025-03-2534 minThe Sales and Rev Ops EffectThe Calendar Reset That Every Overloaded Business Owner NeedsEver felt like you’re running flat out but still not getting the important stuff done? Same. In this solo episode of The Sales Ops Effect, I, Charlene Thompson, get real about how I recently found myself stuck in a cycle of frustration, despite knowing better.As someone with ADHD, I’ve had to build my own systems to make time work for me (because it certainly didn’t on its own). I share the simple but powerful review I finally forced myself to do — and how it helped me reclaim my diary, clear my head, and stop spi...
2025-03-1816 minThe Sales and Rev Ops EffectProtect Your Business from Fraud: Prevention Strategies with Rosie MurphyLearn how to protect your business from fraud with practical tips and prevention strategies.In this episode with Rosie Murphy and Charlene dive deep into the world of business fraud and how even small businesses can fall victim to fraudsters. Rosie, an expert in accountancy, shares her experiences and insights on identifying, preventing, and mitigating fraud risks in businesses of all sizes.Key takeaways from this episode include:+ Understanding Fraud Risks: From online dating scams to invoice fraud, Rosie explains the various ways fraud...
2025-03-1122 minThe Sales and Rev Ops EffectThe Sales Ick: How to Reframe and Overcome the Fear of SellingLearn how to overcome the sales “ick” and build sales confidence with Elle Turner and Charlene Thompson.In this second part of a two-part series, Charlene and Elle dive into how entrepreneurs can reframe their mindset around sales and stop feeling like they’re being “salesy.” They explore how the fear of rejection and feelings of being pushy can hold business owners back, but with the right mindset, sales can become a natural and fulfilling part of business growth.Key takeaways include:+ Understanding the Sales ick...
2025-03-0430 minThe Sales and Rev Ops EffectFacing the Sales Ick: Why Self-Doubt is Holding You BackLearn how to overcome the "sales ick" and transform your mindset to boost your confidence in sales.In this episode, Charlene sits down with Elle Turner to explore the concept of the “sales ick”—the fear and discomfort that often comes with selling. Elle and Charlene share their personal experiences and discuss how sales is often about overcoming internal barriers like fear of rejection and self-doubt, rather than the act of selling itself.Key topics include:Understanding the Sales Ick: What it is, why it happens, and how it affects entrepreneurs.The Internal Strugg...
2025-02-2525 minThe Sales and Rev Ops EffectOptimizing Revenue and Fixing Sales Teams with Doug C BrownLearn how to optimize revenue and fix sales teams with actionable strategies to drive growth and improve performance.Charlene and Doug C. Brown, a revenue optimization expert, dive into practical ways to overcome sales team challenges and unlock growth potential. Doug shares his insights on fixing broken sales teams, improving performance, and optimizing revenue generation.Key topics include: Building a High-Performing Sales Team: Key traits to look for when hiring and what makes a great sales leader. Addressing Team Issues: How accountability, clear expectations, and alignment with business goals can drive success. Sales...
2025-02-1854 minThe Sales and Rev Ops EffectMoving Forward from Mistakes: The Importance of Accountability in BusinessIn this episode ofThe Sales Ops Effect, Charlene talks about the importance of owning your mistakes and learning from them in business. She shares a personal story about a mistake made with a CRM system and how taking accountability for errors can actually build trust with your team and clients.Charlene emphasizes that while everyone makes mistakes, the key to growth is owning up to them and making amends. She discusses how apologizing sincerely and taking responsibility can go a long way in building respect, even with colleagues who may not be aligned with your processes.
2025-02-1114 minThe Sales and Rev Ops EffectNew Business, Upsells, and Retained Clients: Finding the Right Pipeline BalanceIn this episode of The Sales Ops Effect, Charlene discusses the risks of having an imbalanced sales pipeline. She explores the importance of diversifying your deal types—new business, upsells, and retained clients—to avoid overleveraging your business on one source of revenue. Charlene shares insights on:
The real danger of relying too heavily on a single client or sales channel, and how it can lead to significant business risks.
Why having a balanced approach between new business, upsells, and retained clients is essential for long-term stability.
How understanding your sales cycle and revenue breakdowns can help identify pote...
2025-02-0415 minThe Sales and Rev Ops EffectHow to Leverage a Strong Q4: Focus on People, Processes, and Strategic GrowthIn this episode of The Sales Ops Effect, Charlene dives into what business leaders should focus on after a successful Q4. While it’s tempting to celebrate and splurge, Charlene urges listeners to take a step back and reflect on the processes that helped them succeed.
Key takeaways from this episode include:
Why sales success isn’t just about the sales team and the importance of recognizing the contributions of all departments, like marketing, operations, and finance.
How to use your Q4 success as a launching pad for continuous improvement, looking at your people, processes, and tech...
2025-02-0218 minThe Sales and Rev Ops EffectHow to Fix Sales Performance: What to Do When You Miss Your Targets
In this episode of The Sales Ops Effect, Charlene dives into how to handle disappointing Q4 results and how business leaders can approach the situation with a clear head. She explores the importance of assessing your performance objectively and delves into the key areas of People, Process, and Technology to figure out what went wrong and what to do next.
Charlene offers practical steps for leaders to take when facing difficult decisions, like how to:
Gather the facts and assess your performance without being clouded by feelings.
Address potential performance issues and accountability gaps within...
2025-01-2118 minThe Sales and Rev Ops EffectSystemising Your Business: Focus on Processes Before TechnologyIn this solo episode of The Sales Ops Effect, Charlene dives deep into the importance of setting up clear processes before jumping into technology solutions. She explores how many businesses rush to adopt new tools without first understanding their internal workflows, leading to inefficiencies and frustration. Charlene discusses:
The key steps to systemizing your business, starting with processes.
Why clarity in operations comes before technology, and how it saves time and energy in the long run.
Practical tips for business owners to assess their current systems and make improvements for smoother day-to-day operations.
If you’re ready to...
2025-01-1408 minThe Sales and Rev Ops EffectHow Nutrition Impacts Your Business with John BryantHow Nutrition Impacts Your Business: Boosting Brain Health for Better Decision-Making with John Bryant
In this episode of The Sales Ops Effect, Charlene is joined by John Bryant, a client-first online exercise and nutrition coach, to explore the crucial link between nutrition and brain health for business owners.
They dive into how what you eat affects your mental clarity, decision-making, and energy levels—key factors for entrepreneurs who need to stay sharp and productive.
John discusses:
The negative impact of processed foods on brain function and me...
2025-01-0725 minThe Sales and Rev Ops EffectPlanning with Kit Caelsto (S4, Ep 30)Episode: Planning with Kit Caelsto (S4, Ep30)
In this insightful episode, Charlene and Kit dive deep into the habits, mindset, and challenges faced by successful authors and coaches.
They discuss how to manage tasks effectively, avoid burnout, and maintain focus in a busy world. Together, they explore the evolving landscape of the book industry, offering advice on staying aligned with your purpose while overcoming perfectionism to achieve your goals.
Special guest, Kit Caelsto of "Embrace Your Unique Soul," shares her expertise on writing in tune with your mind, body, and spirit. They also...
2024-12-1733 min
The Sales and Rev Ops EffectLeading with Heart: Empowering Teams with Ezra SinclairIn this episode of The Sales Ops Effect, Charlene talks to Ezra Sinclair, a leadership coach with a unique perspective shaped by his experience on yachts around the world. Ezra dives deep into the balance between control and empowerment in leadership. He discusses how true motivation comes from giving people responsibility and trust, and how effective communication is the key to building strong teams.
Throughout their conversation, they explore:
The difference between managing and motivating a team.
Why leadership should be about empowering others, not controlling them.
The importance of understanding your team’s strengths and ne...
2024-12-1031 min
The Sales and Rev Ops EffectSales Stability and Cash flow with Scott WarrenThis live event features Charlene Thompson and Scott Warren discussing crucial topics around sales stability, cash flow, and pricing strategies. Held on November 4th, the session offers valuable insights into consistent sales strategies, proper forecasting, and effective cash flow management. Practical tips include balancing sales with administrative duties, dealing with B2B vs B2C timelines, and pricing services for profit. The session emphasizes building a sustainable business without compromising personal well-being.
Get the clarity and direction you need to stop the feast or famine cycle and start seeing steady results. Book your sales tune up taster session https...
2024-12-0358 minThe Sales and Rev Ops EffectLeadership: Bigger Sales - Keys to Growth with Andy Coghlan and Jancis DunnWelcome back to the Sales Ops Effect Podcast! In today’s episode,Leadership: Bigger Sales - Keys to Growth with Andy Coghlan and Jancis Dunn
In today's episode, we discuss the vital role of effective leadership in achieving sales growth. Our team explores the importance of sales leaders recognizing and leveraging the unique strengths of each team member to enhance overall performance.
We also tackle the common challenges sales leaders face when managing diverse teams, particularly when they’re unfamiliar with each individual’s skills and strengths. From essential mindset shifts to help leader...
2024-11-2616 minThe Sales and Rev Ops EffectLinkedIn Lead Generation with Petra FisherWelcome back to the Sales Ops Effect Podcast! In today’s episode,LinkedIn Lead Generation with Petra Fisher
(S4, Ep 31)
In this episode of Sales Ops Effect, host Charlene Thompson sits down with LinkedIn lead generation expert Petra Fisher to dive deep into the world of authentic content and engagement. Petra shares her journey from social work to social media, explaining why LinkedIn became her platform of choice and offering insights into how professionals can bring a human touch to their digital presence.
They discuss the challenge of creating engaging LinkedIn po...
2024-11-1928 minThe Sales and Rev Ops EffectNetworking with Ina JeffreyWelcome back to the Sales Ops Effect Podcast!
Episode - Networking with Ina Jeffrey, S4, Ep21
Charlene and Ina discussed the changes in networking patterns before and after the pandemic, the challenges and considerations of face-to-face versus virtual events, and the importance of finding networking events that align with individual preferences.
They also shared their experiences with attending networking events, both in-person and online, and the role of networking in their business strategies.
Lastly, they discussed their networking and event preferences, emphasizing the importance of authenticity and building resiliency through o...
2024-11-0533 min
Alive with Chronic IllnessCharlene Thompson Working with ADHD and AutismToday I'm joined by Charlene Thompson a sales operations expert, sharing her experience of working with ADHD and Autism. We chat about work culture and the importance of acknowledging our own worth. As well as the journey to diagnosis, and some reasons people may choose not to seek one. You can learn more about Charlene Thompson and her work here: https://salesopseffect.com/Please note this Podcast is provided for general information only, it does not constitute as medical or professional advice. The views expressed by guests on this...
2024-11-0236 minThe Sales and Rev Ops EffectKey Metric: Win Rate - What Can It Tell You About Your PipelineThe Sales Ops Effect is a podcast dedicated to driving predictable growth in small to medium-sized businesses through effective sales operations.
Hosted by an experienced sales operations expert, the podcast dives deep into the metrics and strategies that enable sustainable business growthWelcome to The Sales Ops Effect Podcast!
In this episode of Key Metric: Win Rate - What Can It Tell You About Your Pipeline, Charlene discussed the significance of win rate in determining the required pipeline size for achieving desired results, emphasizing the need for a stable pipeline to avoid fluctuations. She also...
2024-09-2408 minThe Sales and Rev Ops EffectLeadership and Discipline with Wesleyne Whittaker (S4, Ep 17)Welcome back to the Sales Ops Effect Podcast! In today’s episode,Leadership and Discipline with Wesleyne Whittaker (S4, Ep 17)
Wesleyne Whittaker is an accomplished sales strategist, leadership coach, and thought leader with over 15 years of experience in sales and sales leadership roles. With a passion for personal branding and breaking barriers to success, Wesleyne has delivered winning sales strategies for B2B organizations. Known for expertise in sales coaching techniques and building sales enablement cultures, Wesleyne empowers high-performing teams and resolves customer challenges through problem-centric training.
With a focus on leadership development, equity, diversity, and...
2024-09-1746 minThe Sales and Rev Ops EffectKey Metric: Forecast AccuracyThe Sales Ops Effect is a podcast dedicated to driving predictable growth in small to medium-sized businesses through effective sales operations. Hosted by an experienced sales operations expert, the podcast dives deep into the metrics and strategies that enable sustainable business growth
Welcome to The Sales Ops Effect Podcast!
In this episode of Key Metric: Forecast Accuracy (S4, Ep 16), Charlene takes a deep dive into the critical importance of forecast accuracy for driving business growth.
She explains how this metric not only reflects the discipline and performance of your sales team but also reveal...
2024-09-1008 minThe Sales and Rev Ops EffectKey Metric: Closed Won trend (S4, Ep 15)The Sales Ops Effect is a podcast dedicated to driving predictable growth in small to medium-sized businesses through effective sales operations. Hosted by an experienced sales operations expert, the podcast dives deep into the metrics and strategies that enable sustainable business growth.
Welcome to The Sales Ops Effect Podcast!In this episode Key Metric: Closed Won trend (S4, Ep 15), Charlene dives into the essential "Closed-Won" metric, a cornerstone for driving predictable growth and establishing successful client relationships.
Charlene emphasizes the importance of a legally binding agreement as the true definition of a close...
2024-09-0305 minThe Sales and Rev Ops EffectWhat Metrics help you to Strategise and Grow?
What metrics help you to strategize and grow?
The Sales Ops Effect is a podcast dedicated to driving predictable growth in small to medium-sized businesses through effective sales operations. Hosted by an experienced sales operations expert, the podcast dives deep into the metrics and strategies that enable sustainable business growth
Welcome to the Sales Ops Effect podcast!In this episode, What metrics help you strategise and grow (S4, Ep 14)
Charlene introduced strategic growth metrics and their importance in providing a comprehensive view of the business. She also presented a detailed overview of sales metrics, emphasizing the significance of trend...
2024-08-2713 minThe Sales and Rev Ops EffectAccountability with Kirsty CarrAccountability with Kirsty Carr (S4, Ep 13)
Welcome to the Sales Ops Effect podcast!In this episode, Charlene and Kirsty Carr, a seasoned business strategist with 18 years of experience, delve deep into the topic of accountability in leadership.
They explore how accountability extends beyond mere task management, emphasizing its role in personal and professional growth.Kirsty highlights the importance of empathy and self-awareness in effective leadership, urging listeners to embrace their unique rhythms and prioritize self-development.
Their conversation challenges conventional views on accountability, offering insights into fostering a culture of trust and intentionality wit...
2024-08-2034 minThe Sales and Rev Ops EffectBehind the Scenes Part 3 - Adapting after feedback (S4, Ep 12)Welcome back to the Sales Ops Effect Podcast! In today’s episode, Behind the Scenes Part 3 - Adapting after feedback (S4, Ep 12)
In this behind-the-scenes episode, we discuss the importance of adaptability in sales operations. Learn how to balance clarity with effective positioning, navigate feedback, and avoid perfectionism.
Charlene stressed the importance of finding a balance between adaptation and efficiency in business operations, using her own experience with creating a new sales page as an example. She also underscored the need for planning and organizing tech updates to avoid potential issues.
Tune in nex...
2024-08-1310 minThe Sales and Rev Ops EffectBehind the Scenes Part 1 - Services (S4, Ep10)Welcome back to the Sales Ops Effect Podcast! In today's
episode, “Behind the Scenes Part 1 - Services”
Charlene takes us behind the scenes of her recent business developments and future plans, focusing on expanding her services to small and medium-sized businesses.
Join us for a candid discussion about the real challenges and solutions in sales operations, as Charlene explains the nuances of her services, from small group accountability sessions to comprehensive one-on-one programs.
Learn how to stabilize your business operations to foster growth, understand your data to make infor...
2024-07-3010 minThe Sales and Rev Ops EffectSales Stages: NegotiationWelcome back to Season 4, Episode 7 of the Sales Ops Effect Podcast!
In today's episode, "Sales Stages: Negotiation," Charlene leads us through the intricate world of negotiation within the sales process. In the fast-paced realm of sales, negotiation often stands as a pivotal stage, where deals are won or lost.
Charlene advocates for separating negotiation from other stages to gain a clearer understanding of timeframes and potential roadblocks. She shares insights into how this separation can streamline processes and expedite deals.
Drawing from her extensive experience, Charlene underscores the importance of efficient negotiation techniques and the n...
2024-07-0907 minThe Sales and Rev Ops EffectSales Stages: ProposalWelcome to Season 4, Episode 6 of the Sales Ops Effect Podcast!
In this episode, “Sales Stages: Propose” Charlene delves into the proposed stage of the sales process. She highlights the importance of thorough checks, correct system usage, and keeping the operations and delivery team informed about the sales process, especially in small organizations.
Charlene explains how separating the proposal stage from the negotiation stage can help ensure accuracy and prevent errors. She emphasizes the need for reliable communication channels to avoid misunderstandings and underscores the importance of using language that best suits your business.
Charlene also intr...
2024-07-0209 minThe Sales and Rev Ops EffectSales Stages: Deal ReviewSales Stages: Deal Review (S4, Ep 5)
Welcome to Season 4, Episode 4 of the Sales Ops Effect Podcast!
In this episode, "Sales Stages: Deal Review," Charlene dives into the validation stage of the sales process, also known as the deal review stage. She explains why this stage is crucial, especially for new sales teams and deals that deviate from the norm.
Charlene discusses the importance of ensuring deals are a strategic fit and why validation should happen before closing a deal to avoid issues like underselling. She offers practical advice on how to implement an efficient validation p...
2024-06-2512 minThe Sales and Rev Ops EffectSales with Simon SeverinoSales with Simon Severino (S4, Ep 4) In this episode, host Charlene Thompson engages in an insightful conversation with Simon Severino, a seasoned business growth expert with 21 years of experience. Simon, the author of *Strategy Sprints*, shares his journey from practitioner to author, detailing how he compiled practical blueprints and strategies to help businesses thrive in the digital age.
Join Charlene and Simon as they delve into the intricacies of growing a digital business, focusing on small teams and B2B high-ticket sales. Simon offers invaluable advice on structuring sales operations, hiring effectively, and creating a culture of...
2024-06-1828 minThe Sales and Rev Ops EffectSales Stages: DevelopEpisode Title: Sales Stages - Develop (S4, Ep 3)
Welcome to Season 4, Episode 3 of the Sales Ops Effect Podcast!
In this episode, "Sales Stages: Develop," Charlene explores the second stage of the sales process—Develop. Building on the qualifying stage, she discusses how salespeople move forward with potential clients, deepening their understanding of the client's budget, timeline, and specific needs.
Charlene emphasizes the importance of involving subject matter experts, when appropriate, and ensuring sales teams have the necessary marketing materials. She also highlights the strategic fit of potential clients and the significance of focusing on w...
2024-06-1107 minThe Sales and Rev Ops EffectSales Stages: QualifyEpisode Title: Sales Stages - Qualify (S4, Ep 2)
Welcome to Season 4, Episode 2 of the Sales Ops Effect Podcast! In this episode, "Sales Stages - Qualify," host Charlene delves into the essential qualifying stage of the sales process.
Learn why this stage is crucial for salespeople to decide whether to invest more time in potential clients.Charlene discusses the importance of quickly determining to 'qualify in' or 'qualify out,' and introduces the concept of tracking conversion rates from lead to opportunity.
Discover how efficient qualifying can streamline your sales cycle and enhance your...
2024-06-0411 minThe Sales and Rev Ops EffectWhat Are Sales Stages? - The First Episode of Season 4Welcome back to Season 4 of The Sales Ops Effect!
In this premiere episode, your host Charlene Thompson delves into the critical topic of sales stages and their importance in the sales cycle, especially for small to medium-sized B2B businesses. Charlene explains how effective management of these stages can help streamline operations, avoid common pitfalls, and improve overall sales performance.
She emphasizes the need for a clear understanding of each stage, from 'qualify' to 'close,' and the importance of documenting these stages in your sales training program. Charlene also touches on the necessity of realistic expectations, understanding average...
2024-05-2811 minThe Sales and Rev Ops EffectBusiness Analysis with Ruth McleesThe Sales Ops Effect Podcast
Episode: Business Analysis with Ruth Mclees
Welcome to the latest episode of The Sales Ops Effect hosted by Charlene Thompson. In this insightful discussion, Charlene sits down with Ruth McLees, an experimental landscape painter turned business analyst, to explore the intriguing intersection of art and business analysis.
Throughout the episode, Ruth shares her journey from the world of fine arts to the realm of business analysis, revealing how her background in art and project management shaped her unique approach to solving business challenges. With a focus on capturing, o...
2024-04-0225 minThe Sales and Rev Ops EffectWhy should you stand firm on the pipeline?The Sales Ops Effect Podcast
Episode: Why should you stand firm on the pipeline?
In this episode of "The Sales Ops Effect," Charlene delves into the essential art of pipeline management. Charlene shares invaluable insights on leveraging win rates to shape a robust sales funnel and aligning sales cycle lengths with pipeline stages.
Uncover the proactive strategies that empower strategic leaders to forecast accurately and avoid last-minute crises. With a cautionary tale on CRM reliance and a call for persistence in addressing pipeline concerns, Charlene guides listeners through the intricacies of sales operations. S...
2024-03-2606 minThe Sales and Rev Ops EffectHow well did you do this quarter?The Sales Ops Effect Podcast
Episode: How well did you do this quarter?
Join Charlene Thompson, MAMP, on this episode of "The Sales Ops Effect" podcast as she introduces the Impact Framework from her sales operations leadership course. With the quarter-end approaching, Charlene guides you through a simple yet powerful self-assessment tool.
Explore the three key sections: Insight, Focus, and Action, and learn to rate yourself in areas such as goal clarity, communication during change, and adaptability. Charlene emphasizes the importance of acknowledging achievements and areas for improvement using a red, amber, green...
2024-03-1906 minThe Sales and Rev Ops EffectWhat Service Level Is Effective?
The Sales Ops Effect Podcast
Episode: What Service Level Is Effective?
Join Charlene Thompson, Director at Sales Ops Effect, in this episode as she explores the challenges of adapting to significant changes in sales operations. Using a real-life scenario, Charlene shares insights on maintaining perspective and avoiding overwhelm, especially when enthusiasm for a project runs high.
Learn how to apply project management principles of time, cost, and quality to make strategic decisions that align with available resources. Charlene emphasizes the importance of delivering to an effective level, considering historical context and...
2024-03-1210 minThe Sales and Rev Ops EffectAgility V.S ChaosThe Sales Ops Effect Podcast
Episode: Agility V.S Chaos
In this episode, Charlene Thompson, Director at Sales Ops Effect, dives into the delicate dance between agility and chaos within sales operations. Discover practical insights as Charlene shares experiences and strategies for maintaining a balance between flexibility and structure in the ever-changing landscape of growing businesses.
Join Charlene in reflecting on your own experiences and share insights into finding the right equilibrium between agility and chaos in sales operations. Gain valuable perspectives on navigating challenges and building a resilient foundation for sustained growth. T...
2024-03-0512 minThe Sales and Rev Ops EffectProtect The MissionThe Sales Ops Effect Podcast
Episode: Protect The Mission
Welcome back! In this episode, join us as we delve into the crucial aspect of protecting the mission in project management. The focus is on preventing scope creep – the subtle expansion of project objectives that can derail the original mission.
As part of the sales ops effect, Charlene guides us on the importance of maintaining clear boundaries and aligning with project goals. The episode emphasizes the need for project managers to consistently remind teams of the mission and deliverables to combat dis...
2024-02-2708 minThe Sales and Rev Ops EffectUsing AI for clarityThe Sales Ops Effect Podcast
Sales Ops Effect Podcast Episode: Using AI for clarity
Welcome back to the Sales Ops Effect podcast. Today, we're delving into the realm of AI and its practical applications in enhancing our skills as strategic leaders. I'm your host, Charlene Thompson, and I'm excited to share two ways AI has made a significant impact on my recent endeavors.
In my leadership journey, I've harnessed the power of AI for clarity and organization. Otter AI, originally a meeting recorder, has become my go-to for articulating thoughts. As someone with AD...
2024-02-0609 minThe Sales and Rev Ops EffectFocus On You In 2024Welcome to the Sales Ops Effect Podcast!
In our latest episode, "Focus on You in 2024," your host Charlene Thompson dives into the crucial aspects of setting yourself up for success this year. As we step into 2024, it's not just about the reports and deliverables; it's about defining your boundaries and ensuring a successful and fulfilling year.
Charlene reflects on the challenges many of us faced in 2023 and encourages listeners to take a moment to assess what worked well and what didn't. The episode explores the importance of setting clear boundaries in roles that can be...
2024-01-0908 minThe Sales and Rev Ops EffectIs Accountability a RaritySales Ops Effect Podcast
Epsidoe: Is Accountability a Rarity
In this episode of Sales Ops Effect, our hosts dive into the intricate world of accountability in the contemporary professional sphere. The lack of accountability seems to be a growing concern, and the hosts explore whether this phenomenon has intensified, especially considering the evolving work landscape post-COVID.
In this episode, our host Charlene Thompson MAPM is joined by Trish Thurley, who helps learning and development Professionals achieve high employee engagement through AI Simulations and gamification. Trish has run...
2023-12-1236 minThe Sales and Rev Ops EffectPreparing for Next YearSales Ops Effect Podcast
Episode: Preparing for Next Year
Join us in the latest episode of Sales Ops Effect as we delve into the insights gained from the challenges and triumphs of 2023. As the year comes to a close, we explore the core lessons learned, focusing on the nuanced role of Sales Ops in business growth.
In this raw and candid discussion, we address the misconception that Sales Ops is solely a supportive function. While support is essential, we uncover the strategic core of Sales Ops and the pitfalls that arise when leaders...
2023-12-0516 minThe Sales and Rev Ops EffectThe UnexpectedSales Ops Effect Podcast
ep: The Unexpected
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Episode Summary:
In this raw and personal episode of Sales Ops Effect, the host shares a deeply human experience of facing unexpected health challenges while managing a demanding professional life. Opening up about ADHD medication shortages. The host takes listeners on a journey through the complexities of balancing personal well-being and professional commitments.
You will gain practical insights into setting up systems that allow for temporary absences without compromising operational efficiency. The narrative serves as a poignant reminder that professionals are individuals with personal lives, emphasizing the need...
2023-11-2813 minThe Sales and Rev Ops EffectBad Sales Manager!The Sales Ops Effect Podcast
ep: Bad Sales Managers
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Episode Summary:
In this episode, the host discusses how to manage sales managers who may not be following established processes effectively.
They emphasize the importance of open communication and gaining buy-in from sales managers when implementing new systems.
The episode suggests investigating issues by talking to the sales team and then having a calm, constructive conversation with the sales manager to resolve any misunderstandings.
The goal is to align sales managers with the organization's processes to...
2023-11-2113 minThe Sales and Rev Ops EffectFiring Sales PeopleThe Sales Ops Effect Podcast
ep: Firing SalesPeople
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Episode Summary:
In this episode of "The Sales Ops Effect Podcast," the host discusses the challenging topic of terminating a salesperson's employment.
The episode delves into situations where a salesperson actively fails to meet their job responsibilities, which can include not using the CRM system, disregarding processes, failing to attend meetings, lacking engagement, and showing arrogance towards work requirements.
The host emphasizes that the responsibility of firing a salesperson typically falls outside the Sales Ops domain but acknowledges that...
2023-11-1410 minThe Sales and Rev Ops EffectHiring Sales PeopleThe Sales Ops Effect Podcast
ep: Hiring SalesPeople
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Episode Summary:
In this episode of "The Sales Ops Effect Podcast," the host delves into the topic of hiring salespeople and how Sales Ops can play a critical role in this process.
While hiring may not fall directly within the Sales Ops domain, the host emphasizes its importance in ensuring that new sales hires are not just effective but also complement the company's culture and systems. They emphasize the significance of assessing the personality and management style of the person responsible...
2023-11-0708 minThe Sales and Rev Ops EffectPlanning Your CareerThe Sales Ops Effect Podcast
ep: Planning Your Career
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In this episode of "The Sales Ops Effect Podcast," the host discusses the key considerations for aligning your sales operations career with the right company and work style.
They stress the importance of choosing a company that matches your values and preferences rather than just pursuing a well-paying job.
The podcast explores the impact of company size on your role in sales operations, specialization within the field, and the advantages of focusing on areas...
2023-10-3113 minThe Sales and Rev Ops EffectNow You're A Leader In Sales OpsThe Sales Ops Effect Podcast
ep: Now you're a leader in Sales Ops!
We delve into the journey of becoming a recognized leader in the world of Sales Operations.
Have you ever wondered when you'll know you've truly 'made it' in Sales Ops? Our host shares their personal insights and reflections on this topic.
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Meet our host, Charlene Thompson, an experienced Sales Ops professional, as they share their insights on how to lead with integrity and make a real difference in the business landscape.
Embark on a journey through...
2023-10-2407 minThe Sales and Rev Ops EffectThe Hardest Experience in Sales OpsWelcome to 'The Sales Ops Effect Podcast:
ep: The Hardest Experience in Sales Ops
Meet our host, Charlene Thompson, an experienced Sales Ops professional, as they share their insights on how to lead with integrity and make a real difference in the business landscape.
Embark on a journey through the world of sales operations, where we discuss the toughest hurdles and share insights to overcome them.
In this episode, we dive into the importance of having a roadmap in sales operations. Imagine having a clear path with milestones, strategies, and a...
2023-10-1006 minThe Sales and Rev Ops EffectWhy is Sales Ops so Great?Welcome to 'The Sales Ops Effect Podcast:
ep Why is Sales Ops so great
Join us as we delve into the world of sales operations, uncovering the secrets to transforming businesses and impacting lives.
In each episode, we'll follow the roadmap that shows you what it takes to achieve excellence in sales operations. From the Sales Ops maturity model to strategies for growth, we've got it all covered.
Meet our host, Charlene Thompson, an experienced Sales Ops professional, as they share their insights on how...
2023-10-0308 minThe Sales and Rev Ops EffectIt's Not Them It's You!
Hey there, podcast enthusiasts! Get ready for a powerful episode on the Sales Ops Effect Podcast called "It's Not Them, It's You"! Hosted by the Charlene Thompson, this episode is here to challenge your perspectives and empower you to take control of your personal growth journey.
So, grab your headphones, find a cozy spot, and tune in to this eye-opening episode and don't forget to share it with your friends and loved ones who are ready to embark on their own personal growth journey. Let's inspire and empower one another!
Have any burning...
2023-07-2512 min
The Sales and Rev Ops EffectNEW SHOW - This podcast is changingThank you to everyone who listened to the previous podcast on this feed called Change Champions. The show will now be focusing on Sales Operations for small businesses. The previous shows will remain in the feed as I think they are still being listened to and enjoyed.
I look forward to discussing Sales Ops with you all very soon.
Charlene
SalesOpsEffect.com
Hello@salesopseffect.com
2022-12-1201 min
Your Coach Charlene: Where purpose meets wellness, and whispers become movementFor the love of Nursing series WRAP UP with Coach Charlene.In today's episode Coach charlene will be wrapping up the series "for the love of nursing" a series where Charlene had great conversation with health care professionals.
Special thanks to all of the guests for Joining us at when the moment chooses you, for the love of nursing.
Rayne Soriano: https://youtu.be/3xj9NOrwWzQ
Grissel Hernandez: https://youtu.be/pLb2xfDBU0o
TANYA SCOTT CANNADY: https://youtu.be/dy8ebxTm4Ig
Catherine Chadwick: https://youtu.be/RjNDUJoSYIM
Sara Horton: https://youtu.be/XL2HGPZ-9fI
2022-10-3020 min
TnT's Hit Songs From MarsI've Never Been To Me - CharleneSend us a textThis week, TnT examine the phenomenon of the sleeper hit with Charlene’s #3 (and #97) hit “I’ve Never Been to Me.” On this journey to Nice and the Isle of Greece (sic), Tom and Ty analyze how a song that goes nowhere in one zeitgeist transforms into a number 3 hit in another. Join the boys as they spend this episode exploring the "subtle whoring that costs too much to be free." Hey Charlene…you may have been to paradise, but you’ve never been…to TnT. Track Listing:The Reverb Syndicate - Bette...
2022-09-221h 02
Your Coach Charlene: Where purpose meets wellness, and whispers become movementCreatintg a healthy workforce with Renee ThompsonIn today’s episode we have the pleasure to have a conversation with Dr. Renee Thompson, she is the CEO & Founder of the Healthy Workforce Institute and works with healthcare organizations to cultivate a professional workforce by addressing bullying, and incivility. Renee has authored several books including, “Do No Harm” Applies to Nurses Too!, and Enough! Eradicate Bullying & Incivility in Healthcare: Strategies for Front Line Leaders. She is one of only 26 nurses in the world who have achieved the prestigious certified speaking professional designation and in 2018 was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contri...
2022-09-1833 min
The Sales and Rev Ops EffectInfluencing Team DynamicsSeason 2 Episode 1
Trish and I are discussing a theory we have on what makes a team nice or nasty.
You can watch this episode here - https://youtu.be/nZPdIvsTnkw
You can get us on Trish Thurley - Trish@sims4training.com Charlene Thompson - Team@elementalprojects.co.uk
PS. Aware of the misspeak around a motorway, I meant main road.... Doh!
2022-02-0924 minThe Sales and Rev Ops EffectWhy learning new things is good for youIn this end of the series episode Charlene is discussing why it's good to continue learning new things and how to make sure you don't overwhlem yourself on your journey.
You can get us on Trish Thurley - Trish@sims4training.com Charlene Thompson - Team@elementalprojects.co.uk
2021-11-1713 minThe Sales and Rev Ops EffectEp.5 Courage in the workplaceHaving courage in the workplace can be difficult, it can be built and broken on a daily basis. What does courage look like for you day to day?
You can get us on Trish Thurley - Trish@sims4training.com Charlene Thompson - Team@elementalprojects.co.uk
2021-11-0327 minThe Sales and Rev Ops EffectEp.4 How to get your project prioritisedHow do you get decision-makers to greenlight your project? How do you as a senior leader make sure you're not just blindly authorising projects from the same people because you always do?
Today we're discussing how you bring focus to your project when there are competing items that grab peoples attention.
You can get us on
Trish Thurley - Trish@sims4training.com
Charlene Thompson - Team@elementalprojects.co.uk
2021-10-2023 minThe Sales and Rev Ops EffectEp.3 Anxiety in change projectsHow does anxiety present itself, what causes it, and how can we minimise it in our teams and stakeholders?
Today we discuss anxiety during a change project, click subscribe to make sure you don’t miss an episode. A new episode is available every 2 weeks (or sooner) to watch and listen to below:
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Spotify podcasts - https://buff.ly/3tGspP4
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You can get us on
2021-10-0620 minThe Sales and Rev Ops EffectEp.2 Psychological Safety at workWhy is psychological safety important at work? What does it mean to feel safe and how can we create that environment for others.
You can get us on
Trish Thurley - Trish@sims4training.com
Charlene Thompson - Team@elementalprojects.co.uk
2021-09-2423 minThe Sales and Rev Ops EffectEp.1 Would you go back to the office?In our first episode, we discuss going back to the office and what managers may be considering when deciding if the office should be an option.
You can get us on
Trish Thurley - Trish@sims4training.com
Charlene Thompson - Team@elementalprojects.co.uk
2021-09-1023 min
The Bridge with Charlene10 Things you shouldn't say to EntrepreneursThis episode has been a long time coming and I hope my intentions do come across that I'm not bashing people, I just think we could all do with being a little more human and conscientious.
I work part-time doing a job that is actually one of my personal service offerings - I love it, and ironically if I had gotten this job before starting building my business's I probably never would have tried to build anything for myself.
I'm choosing to build up everything I love and see where it goes, what helps is the support of really good...
2018-10-2832 minThe Bridge with CharleneHow old do you have to be before you're successful?Let me know your view on instagram @charleneathompson
2018-10-1603 min2018-10-1203 minThe Bridge with CharleneWhen people want your timeExcerpt from a WhatsApp message with a dear friend and member of my Board of Amazons talking about time keeping
2018-09-2902 minThe Bridge with CharleneDoes happiness annoy you?Let me know on Insta @charleneathompson
Really! I want to know💖
2018-09-1203 minThe Bridge with CharleneRambles ep 2 - Brain fightsThis episode has adult language.
Talking about, brain fights, tips on being coached, visualising, and your why?
The breathing app is called Paced Breathing on Google Play.
Follow us on insta
@charleneathompson
@judithvvergara
#thebridgewithcharlene #brainfights #selftalk #coaching #visualising #yourwhy #entreprenership #entrepreneur #entrepreneurlife #selfdoubt #rambles
2018-09-0847 minThe Bridge with CharleneRambles with Judith Vergara Episode 1This is the pilot episode of Rambles. Do let us know what you thought and what stood out for you.
Check in with us on Instagram
@charleneathompson
@judithvvegara
#thebridgewithcharlene #seo #authenticity
2018-08-2745 minThe Bridge with CharleneWhat direction should I go in?From a young age we had decisions made for us, we grew older and were then told to pick from a limited selection. Maybe the selection is bigger than we’ve been led to believe.
The Bridge with Charlene | What direction should I go in | Spotify & YouTube
#Direction #decisions #goals #aims #milestones
2018-08-1611 minThe Bridge with CharleneCan you come out to play?When did we get so boring? Being an adult seems to come at the cost of giving up all the joy we had as children. Having responsibilities shouldn’t stop us from finding time to truly play.
The Bridge with Charlene | Can you come out to play | Spotify & YouTube
#Happy #happiness #authenticity #joy #cool #real #depression #play #fun
2018-08-1609 minThe Bridge with CharleneAre you too cool to be happy?Have you ever hidden your joy because it wouldn’t be cool to show it? Think it’s time to let our joy be free!
The Bridge with Charlene | Are you too cool to be happy | Spotify & YouTube
#Happy #happiness #authenticity #joy #cool #real #depression
2018-08-1607 minThe Bridge with CharleneHow we hurt ourselvesWe're discussing subtler forms of self harm. A little self love will go a long way to slowing it down.
The Bridge with Charlene | How we hurt ourselves | Spotify & YouTube
#Self-harm #pain #relief #abuse #self-care #recovery
2018-08-1610 minThe Bridge with CharleneDo you have values?What are your values? Our values direct our lives and decisions, we can get a better sense of who we are and where we’re going if we know what we do and don’t value.
2018-08-1410 minThe Bridge with CharleneAre you beautiful?In this episode we're talking about beauty.
There are really intrenched beauty standards in the western world which is making a slow change.
What is your relationship to beauty though? Do you feel beautiful or pretty? Do you think beauty is solely in the eye of the beholder?
Continue the discussion at https://www.facebook.com/groups/thebridgeuk/
Find more information at www.charlenethompson.com
2018-08-0411 minThe Bridge with CharleneDo you want this for life?Latest episode of The Bridge,
Unvarnished transcript available at www.charlenethompson.com
2018-07-2309 min2018-07-2011 min2018-07-1909 min2018-07-1805 minThe Bridge with CharleneHow to learn new techTranscript available at www.charlenethompson.com/podcast
2018-07-1706 minThe Bridge with CharleneBringing your true self to workTranscription available in Podcasts on www.charlenethompson.com
2018-07-1614 min2018-07-1607 min2018-05-0300 min2018-04-1603 min2018-04-0906 min2018-04-0402 min2018-03-2602 min2018-03-1702 min2018-03-0702 min2018-03-0402 min