Shows
CXeteraWhat do you need to know about SaaS?Are you looking to break into the CX field in SaaS (software as a service) or AI companies? Maybe you're new to the field altogether, or maybe you're trying to enter the tech world from another industry. If so, get ready for a bunch of new terms and assumptions about how things work!
But worry not - Dee and Adam are here to help. We're going to walk you through some of the most common SaaS terms, describe how many SaaS leaders and execs (not to mention their board members!) look at revenue, and talk about the...
2025-09-0548 min
Land and ExpandEP003: Bonus Episode - Knowing and mastering your retention metricsIn this solo episode of Land and Expand, host Jay Nathan dives into the foundational SaaS metrics every leader should know cold: ARR (Annual Recurring Revenue), Gross Retention, Net Retention, and Renewal Rates. Drawing on a pivotal moment early in his career, Jay unpacks how these metrics work, why they matter, and how they influence the health and growth of a SaaS business.
You’ll learn:
- The difference between ARR and MRR, and how ARR reflects your business’s run rate.
- How Gross Retention and Net Retention are calculated, their unique roles, and...
2025-01-2116 min
Breakthrough SaaS Growth with The JasonsGuest: Jay Nathan - Exploring the Future of Customer SuccessJoin hosts Jason Noble and Jason Whitehead as they discuss the evolving landscape of customer success with industry leader Jay Nathan. This episode explores whether customer success is an outdated term and how businesses can adapt to changing market dynamics. With insights into AI's role and strategic alignment, listeners gain a comprehensive view of the future challenges and opportunities in customer success. Jay Nathan shares his expertise in B2B SaaS and offers ideas on how companies can remain profitable through customer-centered strategies.
About Jay Nathan:
I’m an entrepreneur and tec...
2024-12-0333 min
Omni Talk RetailLive From Shoptalk | Victoria's Secret CCO Chris Rupp On Tech, Try-On, & Time-Saving ToolsIn this Omni Talk Retail interview, sponsored by Meta, Chris Walton and Anne Mezzenga sit down with Christine Rupp, Chief Customer Officer at Victoria's Secret, at Shoptalk 2023. Rupp shares insights from her 30+ years of retail experience, spanning physical stores, e-commerce giants like Amazon, and her current role at Victoria's Secret.Discover how Victoria's Secret is revolutionizing the customer experience with innovative initiatives like home try-on subscription boxes, which allow customers to sample products, provide preferences, and enjoy a personalized, convenient shopping experience from the comfort of their homes.Rupp also delves into the cutting-edge technology...
2024-03-2014 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 33 - Vinay Parmar, Chief Customer Officer - Founder Dhruva StarWelcome to The Impact Room from Douglas Jackson, where exceptional, diverse, and impactful leadership and wisdom are shared. Michelle Ansell, Managing PArtner was delighted to be joined Vinay Parmar.
Vinay brings over three decades of invaluable experience to our virtual stage as a Chief Customer Experience Officer. He is not just a leader, but a visionary who has transformed the way companies approach their customer relationships. His insights are sought worldwide, and he's often seen on stages around the globe as a keynote speaker, sharing his knowledge.
Vinay is a Non-Executive Director at Curo Housing...
2023-11-0131 min
Evolvers80: A Chief Customer Officer Accelerating into 2021 and Beyond w/ Yamini Rangan (Hubspot)Why is the Chief Customer Officer so important now to growth success, and what should your strategy focus on for 2021 sales, marketing, customer success and service success?
In this interview with Yamini Rangan, the CCO of Hubspot, we discuss the accelerated shift to digital, remote and economic focused buyers and the leadership and strategy you need to execute in 2021 to be prepared and succeed.
https://www.linkedin.com/in/yaminirangan/
#CRM #CCO #ChiefCustomerOfficer #marketing #sales #customersuccess #service #nurturing #leadership #salesoptimization #assessment #salestechnology #salestech #marketingtechnology #martech #salestools #sellingtools #digitalselling #remoteselling #valueselling #RealizedROI
2020-11-1334 min