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ChildcareCRM
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Child Care Rockstar Radio
Episode 203 with Brett Neller — What’s Your Customer Journey? (And Why You Should Care)
Kris welcomes Brett Neller, CEO of LineLeader by ChildcareCRM, to explore the real meaning of the customer journey in child care, and why it’s critical for sustainable growth. Brett shares insights from his professional evolution, including how dropping his kids off at care centers helped him deeply understand the needs of operators. He and Kris talk about enrollment challenges, operational bottlenecks, mapping a full customer journey, and how automation can power human connection, not replace it. They also discuss fear-based leadership, what small businesses often get wrong in scaling, and why “state-of-the-art” doesn’t have to m...
2025-06-19
49 min
All It's Quacked Up to Be
Childcare Marketing Secrets with Helppli: How to Fill Spots, Build Your Brand, and Grow Locally
Ready to throw out the cookie-cutter advice and supercharge your childcare marketing strategy? In this powerhouse episode, Sierra from LineLeader sits down with Jeromie from Helppli — a true marketing heavyweight with deep roots in the childcare industry.Jeromie Hill is a former pro basketball player turned entrepreneur and marketing specialist. After playing NCAA Division I basketball in Texas and professionally for the Sydney Kings in Australia’s NBL, he transitioned into business, earning a Bachelor’s in Marketing and a Master’s in Business.With over 10 years of experience in digital marketing, Jeromie has driv...
2025-06-10
1h 00
All It's Quacked Up to Be
Keys to Growing an International After School & Youth Enrichment Franchise Brand
Explore the ever-evolving world of educational enrichment with industry experts Matt Rogers of Code Ninjas and Megan Bowling from Stretch-n-Grow International. This episode is a deep dive into the intricacies of franchise expansion, the state of the industry (in terms of staffing, marketing & enrollment, and business growth), and how regional economies sculpt the landscape of after-school & children's enrichment programs.
2024-04-18
40 min
All It's Quacked Up to Be
Legacy in Transition: How to Pass the Torch for Your Multi-Site Childcare Business
Transitioning ownership of your childcare business involves more than just handing over the keys to the building. Join Kathe Petchel, ECE Expert, Multi-Site Business Owner, and Business Development Specialist at Hinge Early Education Advisors as she shares her experience helping other multi-site owners develop an exit strategy for their business as they step out of the day-to-day operations and bring in new leadership.Whether you plan to entrust your business to a family member, a team member, or a new business partner - it's important that you know how to successfully make that transition without sacrificing your...
2024-03-20
1h 00
All It's Quacked Up to Be
2024 Trends & Insights for Scaling Australian ECE Businesses [Expert Panel]
Get ready to unlock the secrets to scaling and growing your early childhood business in this eye-opening episode! Join us as we dive into the dynamic world of the ECE industry and gain invaluable insights from our panel of experts. From the latest strategies in compliance and best practices to leadership training and team building, our esteemed guests share their expertise to help you take your childcare business to new heights. Plus, we'll explore the innovative role of technology in enhancing operational efficiency, and discuss the robust demand for quality childcare services. Don't miss out on these g...
2024-02-20
52 min
All It's Quacked Up to Be
Scaling for Success: Key Takeaways from the 2024 ECE Benchmark Report
Get ready to unlock the secrets to scaling and growing your early childhood business in this eye-opening episode! Join us as we dive into the dynamic world of the ECE industry and gain invaluable insights from our panel of experts. From the latest strategies in compliance and best practices to leadership training and team building, our esteemed guests share their expertise to help you take your childcare business to new heights. Plus, we'll explore the innovative role of technology in enhancing operational efficiency, and discuss the robust demand for quality childcare services. Don't miss out on these g...
2024-01-19
59 min
All It's Quacked Up to Be
Building a Preschool Empire: The Success Story of Julie Roy
Ever wondered how a small Montessori preschool in a church basement could grow into a thriving chain of seven centres? Our guest for today, Julie Roy, a serial entrepreneur and childcare scaling expert, has done just that. She shares her thrilling journey navigating the challenges of expansion, acquiring culturally diverse schools, and maintaining excellence across all locations.Julie doesn't shy away from the gritty details of her journey. She recalls the hair-raising experience of turning around a school in disarray in just nine months, eventually hailing it as one of her favourite locations. She also shines a...
2023-10-12
1h 05
All It's Quacked Up to Be
How to Champion Change in Early Education and Public Policy with Cindy Lehnhoff
In this lively episode, we're joined by Cindy Lehnhoff, a true ECE superstar with over 36 years of combined experience as an educator and multi-site manager at La Petite and Learning Care Group. Now the Director of NCCA, Cindy's enthusiasm shines as we dive into the fascinating world of Early Childhood Education (ECE).Together, we'll discuss the ever-changing ECE landscape, especially after the onset of COVID-19. Cindy, with her extensive background, adds colorful insights about the challenges and funding rollercoaster that ECE providers have been navigating.One of the key takeaways from this episode is Cindy's...
2023-08-24
48 min
All It's Quacked Up to Be
What Australian Parents Really Want at Your Childcare Centre
Are you still struggling to find out what a real Australian parent want from your childcare? Listen in to our under 10 minute podcast to walk through what Australian parents are looking for when they search for care, it might not be what you think! Discover new trends that is coming through the new generation of families. Give us your feedback on what you want to hear next!
2023-06-15
07 min
All It's Quacked Up to Be
Marketing Your Childcare Center From the Ground Up with Ruth Ann Rose
Ruth Ann has a strong history in outside sales, and her expertise lies in executing hyperlocal marketing plans. She enjoys working with business owners to create, employ, and measure ROI for marketing strategies. However, even with the earnest desire to produce effective marketing, most small business owners lack the time to educate themselves on local store and optimized Internet marketing. And that’s where she shines.Check out her childcare strategies blogs:https://rb.gy/vtsaacAnd get her marketing checklist to build a better foundation: https://rb.gy/zswxvo
2023-03-22
35 min
All It's Quacked Up to Be
2023 Benchmark Report Walkthrough: Down Under, for Australian Childcare Providers
Have you heard about the 2023 Benchmark Report? We’ve got you covered! Dive deep into the challenges of the parent experience and what tips or tools can be used to help solve these problems. Listen to our podcast hosted by experts Selene & Pikka from LineLeader as they go through key takeaways from the report in this lively discussion.Download 2023 Benchmark Report - https://lineleader.com/en-au/2023-benchmark-report-download
2023-03-17
25 min