Shows
FrequencyColdplay, Culture & Corporate HonestyIn this episode of Frequency, Chuck Gose and Jenni Field discuss the recent controversy surrounding the CEO of Astronomer at a Coldplay concert, exploring themes of leadership, workplace culture, and the public's reaction.
They delve into the issue of judginess in communication, the challenges of navigating constant change in organizations, and the importance of employee feedback in rebuilding trust.
The conversation also touches on the red flags of bad bosses and the real reasons behind return-to-office mandates, emphasizing the need for honesty and transparency in leadership.
Links and articles mentioned in this...2025-07-2843 minFrequencyCracking, Credibility & Corporate TrustJenni Field and Chuck Gose kick off this episode delving into the concept of 'quiet cracking,' a new term for unnoticed workplace burnout.
The conversation shifts to the challenges of authenticity in corporate communication, emphasizing the need for credible leadership and that honesty and compassion are key to a communicator's success.
They also explore positive trends in the internal communication job market and address the concerning statistic that only 20% of employees trust their organization's leadership, questioning the reasons behind this lack of trust and the implications for organizational culture.
Links and...2025-07-2147 minFrequencyEmpathy, Evolution & Effective BoundariesToday’s episode sees Chuck and Jenni dig into a theme that keeps getting louder: what happens when we push AI into places it maybe shouldn’t go? Yes, the potential is exciting-but this week’s stories raise some very human questions surrounding communication, technology and leadership.
They discuss the exec who suggested laid-off employees turn to AI for emotional support, the evolving definition of hybrid work (is it just about location?) and the critical role of responsiveness in communication. The conversation wraps up with a discussion about the role of internal communications and what is in and outs...2025-07-1448 minFrequencyReturns, Retention & Responsible AIIn this episode of Frequency, Chuck Gose and Jenni Field discuss the ongoing challenges of returning to the office, and strategies for
maintaining engagement during the summer slump. The conversation also explores generational perspectives on work and the implications of the Venice Pledge regarding ethical AI.
They delve into whether the return to office debate is ever going to stop, and whether the quiet summer workload is a myth. A recent instagram video sparks a discussion about employee loyalty, commitment and engagement and the team unpack the recent Venice pledge and whether it will translate i...2025-07-0737 minFrequencyHiding, Happiness & Human-AI TrustIn this episode of Frequency, hosts Jenni Field and Chuck Gose explore various topics including the concept of 'collywobbles', the importance of employee experience, and the impact of workplace culture on financial performance.
They discuss the Icology Flyover Festival taking place in August, a unique event aimed at internal communicators, and delve into a report revealing that 97% of employees feel the need to hide parts of themselves at work.
The conversation also touches on the disconnect in AI adoption within companies and the need for leaders to create environments that foster employee happiness - something Je...2025-06-3045 minFrequencyToxicity, Trust & Technology IntegrationChuck Gose and Jenni Field discuss some of the latest research and insights this week covering AI and cultural intelligence, how to protect cultures and what employee advocacy really is. They kick off the conversation with the latest piece of research from the Institute of Internal Communication which is showing a real mix of positive and negative news for the industry.
Exploring employee advocacy and the role of the communicator in creating it,Chuck shares strong views on how we have got this so wrong.
The conversation explores some of the latest thinking in applying th...2025-06-2340 minFrequencyConferences, Credibility & Cultural ExpectationsChuck and Jenni have both been on the road in the last week attending the IABC World Conference in Vancouver and Atomicon in Newcastle in the UK, and they kick off this episode with some of their reflections and learnings from both.
Throughout the episode they reflect on the changing nature of workplace culture, the importance of meaningful connections, and the challenges of presenteeism. The conversation touches on Jim Collins' concept of 'Good is the enemy of Great' and the need for companies to strive for superior results and lasting impact.
They...2025-06-1656 minFrequencySignals, Summits & Strategic ListeningIn this episode, hosts Chuck Gose and Jenni Field discuss some of the latest stories about AI, employee experience, leadership and workplace challenges. They reflect on their health and energy levels during the recording, share insights about the upcoming Comms Reboot event in Toronto on June 25, and delve into the issue of negative signaling on social media.
The conversation transitions to the importance of employee experience in shaping organizational behavior looking at some of the latest research into the link between the two.
Jenni recently attended the Gallagher London Summit and sh...2025-06-0941 minFrequencyCulture, Communication & Corporate CourageIn this conversation, Chuck Gose and Jenni Field discuss various themes surrounding corporate culture, employee experience, and the impact of recent changes in workplace dynamics.
They explore the troubling shift in corporate culture from positivity to fear amidst the recent stories of cutting middle management roles.
They explore the disconnect between executives and middle managers, the challenges of internal communication, and the cultural differences in how deskless and office workers receive information.
They discuss the need for more strategic communication within organizations and the delicate balance businesses must maintain when addressing societal issues bas...2025-06-0247 minFrequencyBalance, Boundaries and Breaking Hustle CultureIn this episode of Frequency, hosts Chuck Gose and Jenni discuss some big topics in the world of internal comms, employee experience and workplace culture.
⚫️ Is work/life balance your responsibility or the organizations?
⚫️ Is it a surprise that AI is making boring work more fun?
⚫️ What happens to managers when organizations get too big?
They explore the latest news and research into generational differences in workplace preferences, the importance of choice in work arrangements, while also addressing the impact of AI on productivity and motivation.
They delve i...2025-05-2649 minFrequencyFrontlines, Fusion & FrictionIn this episode, Jenni Field and Chuck Gose explore the evolving landscape of employee communication and experience.
They dig into the growing disconnect with frontline workers, the surprising decision by Moderna to merge HR and IT, and why internal communicators should start thinking more like journalists. The conversation also dives into Gallup’s “remote work paradox,” highlighting how employees can be both highly engaged and deeply stressed.
Throughout, Jenni and Chuck emphasize the value of listening, the risks of surface-level metrics, and the growing need for clarity, connection, and courage in how organizations communicate.
...2025-05-1939 minFrequencyPresence, Productivity & Powerful StorytellingIn this episode of Frequency, Chuck Gose and Jenni Field explore some of the latest themes related to employee satisfaction, engagement, and the return to office debate.
They discuss the importance of understanding employee satisfaction versus engagement and delve into the complexities of the return to office debate, highlighting control issues and the need for organizations to address underlying problems rather than relying on superficial solutions.
They explore the evolving definitions of productivity for knowledge workers, emphasizing the need for clarity in what productivity means in different contexts. They get into the age old debate of...2025-05-1249 minFrequencyAnxiety, Adaptability & Authentic CommunicationIn this episode, Chuck and Jenni explore the challenges for HR teams in 2025, whether the term Adaptability Quotient (AQ) is a buzzword or a real focus for leaders and the latest data in the Return to Office (RTO) mandate. They get spicy with conversations about data and metrics while questioning whether everyone is worried about work or if it’s how we are being made to feel by the constant reports in the media.
They uncover more cultural difference in vehicle regulations and themed parties while they discuss the importance of understanding happiness…. and the future of Las V...2025-05-0542 minFrequencyGaps, Guidance & Getting Communication RightIn this episode of Frequency, Chuck and Jenni discuss various aspects of communication, culture and employee experience.
They explore the importance of diversity, equity, and inclusion in leadership, and some of the latest research into the significant communication gaps between leaders and employees. The discussion emphasizes the need for credible leadership and effective communication strategies to foster a positive organizational culture.
In this conversation, Chuck reinforces the complexities of communication within organizations, emphasizing the differences in communication strategies based on company size.
The conversation also touches on the pressures of personal branding in the...2025-04-2851 minFrequencyBuzzwords, Bots & Bad DataIn this episode of Frequency, Chuck and Jenni tackle some of the most pressing and polarizing questions in internal communication today. From the ethics of recording meetings to the over-intellectualization of the profession, they pull no punches.
They unpack key research from Harvard Business Review and Stanford University, exploring employee trust in AI-generated CEO messages, the slippery slope of strategic comms jargon, and why giving employees some autonomy over where they work might be the best culture decision a company can make.
Along the way, they share personal stories, challenge long-standing norms in comms, and...2025-04-2144 minFrequencyC-Suite Shuffles, the Strategy Spiral and the Spice GirlsIn this episode of Frequency, Chuck and Jenni explore the challenges for people managers, the importance of impact of communication leaders and whether or not employees are exhausted by the cycle of strategy shifts.
They delve into the challenge of employee engagement scores and work-life balance (a term Chuck doesn’t enjoy) and they discuss the challenges for first-time leaders who are often left without the support or skills they need. The conversation also dives into the distinction between change fatigue and strategy fatigue, why both are a factor for employees and Jenni and Chuck debate about wh...2025-04-1433 min
NOW of WorkGood HR Requires Good Internal Communications with Chuck Gose, ICologyChuck Gose, founder of ICology, is a long-time listener and now a first time guest on today's Meetup! "As someone who’s admired the conversations and efforts from the sidelines, it’s an honor to step into the guest seat and talk all things internal communications and employee experience." Together, Jess and Chuck get right into the critical intersection of AI, HR, marketing, and internal communications, emphasizing the importance of understanding employee needs and experiences. The conversation also highlights the role of technology in personalizing employee experiences and the need for organizations to listen actively to their workforce to driv...2025-04-1059 minFrequencyFear, Fuzziness & the Future of WorkIn this debut episode of Frequency, Jenni and Chuck kick things off by sharing what led them to create a podcast focused on internal communication, employee experience, and workplace culture.
From navigating generational shifts to dissecting the role of AI in the workplace, they dive into the headlines and the undercurrents shaping today's workforce.
They reflect on the evolution of the internal comms industry over the past decade, calling out long-standing challenges, gaps in education, and the critical need for stronger partnerships across the organization.
The conversation zeroes in on the growing impact...2025-04-0744 minFrequencyComing soon - Frequency from Chuck Gose and Jenni FieldGet ready to tune in to Frequency, where internal comms, HR, leadership, and employee experience collide in one powerhouse podcast. In this teaser episode, hosts Chuck Gose and Jenni Field give you a taste of what’s to come: thought-provoking conversations, lively debates, and fresh takes on the workplace challenges you’re facing.
Whether it’s driving change, reaching frontline employees, or creating a culture that sticks, Frequency is your new go-to source for practical insights and bold opinions.
Join us as we shake up the status quo and make internal communications, leadership, and employee engage...2025-04-0101 min
Culture, Comms & CocktailsEpisode #50 - Shereen Daniels, HR RewiredOn this episode of Culture, Comms & Cocktails, Chuck Gose is joined by the amazing Shereen Daniels, managing director of HR Rewired and the HR Conversationalist.
Shereen and Chuck discuss how HR professionals can rewire the culture of organizations to ensure they step up to the requirement to embed anti-racism and ensure racial equity. Shereen describes the maturity model she uses when working with CEOs to assess their current position and clarify their need to change.
A prolific content creator and commentator, Shereen talks about how to recognize the potential you have to raise your voice, share your experience and be...2021-06-0136 min
ICologyICology is back. . .but first a walk down memory laneICology is back for 2021. Chuck Gose and Kristin Hancock are relaunching ICology as a brand new space for internal communicators. Learn more at joinicology.com and sign up for the 2/22 live (re)launch party.
And for the walk down memory lane, let's revisit the very first episode that originally aired on August 31, 2015 with guest Mamie Peers. At the time, Mamie was the director of internal communications at Cosmopolitan Las Vegas and is still one of the most creative communicators on the planet.
Enjoy the listen. 2021-02-1537 min
ICologyThink Tank - Recognition, Culture and Internal CommunicationFour internal comms Thinkers joined me on this episode to discuss Deloitte's recent report on employee recognition - The Practical Magic of Thank You. We discuss some of the report's findings, as well as the role internal communicators play in employee recognition. This episode's Thinkers are....
Stephanie RamosCommunications Manager, Mount Sinai Health System
Meg MarraVice President, Borshoff
Jess RobertsStrategist, Synergy Creative
Leah BowdenHead of Internal Comms, Close Brothers
If internal comms is your passion, ICology is your podcast.
2019-08-1700 minICologyAre employees even "remotely" interested in employee communications?In this episode of ICology, I talk with Jenni Field, Director at Redefining Communications, and Benjamin Ellis, CEO of SocialOptic, about 2019 research they conducted into remote workers and internal communication. The two of them combined their superpowers to unearth some new data on what employees are interested in and who they are interested in hearing it from. If you'd like to read the full report, download it at http://remotelyinterested.work/.2019-08-0100 minICologyThink Tank - The Wayfair Walkout's impact on internal communicationThis wasn't exactly what I planned with the new Think Tank episodes but I went with it anyway. Today's "Wayfair Walkout" should be watched closely by internal communicators. Could something like this happen at your business? Absolutely. So what will you do when it happens? That's what you need to answer. Listen to my take on what internal communicators should be doing in case you have your own #wayfairwalkout. 2019-06-2700 min
PR TalkEpisode 56: Chuck Gose: Internal Comms FigureheadInternal Comms Leader, Chuck Gose will uncover and leverage internal biases in his keynote at PRSA Oregon’s CommCon event on May 3rd.
For the complete recap visit www.veracityagency.com/podcast/chuck-gose/ Learn more about your ad choices. Visit megaphone.fm/adchoices2019-04-1729 min
PR TalkEpisode 56: Chuck Gose: Internal Comms FigureheadInternal Comms Leader, Chuck Gose will uncover and leverage internal biases in his keynote at PRSA Oregon’s CommCon event on May 3rd. For the complete recap visit www.veracityagency.com/podcast/chuck-gose/ Learn more about your ad choices. Visit megaphone.fm/adchoices2019-04-1729 minICologyInternal communication and co-creation with Pinaki Kathiari (Local Wisdom)Pinaki Kathiari has become a true friend to the internal communications industry. And I'm proud to have him on ICology to talk about the challenges and opportunities of co-creation in internal communication. What is co-creation? Listen to the episode and find out how it can help communicators across industries and seniority levels. Pinaki is also once again a workshop leader at PRSA Connect this year. At last year's conference, his workshop was the highest-rated session from the entire event. And I expect nothing short of that again this year.
If internal comms is your passion, ICology is y...2019-03-2900 minICologyPersonal branding for internal communicators, with Rachel Miller (All Things IC)It truly was hard to believe but the last time Rachel Miller was on ICology was to talk about Brexit. . . nearly 3 years ago! But she's back, but not talking about Brexit - even though the rest of the world is. Rachel Miller, the founder of All Things IC and knower of all things internal communications, is back to talk about how communicators can build a stronger personal brand inside their own companies. It's a topic she's passionate about and will be addressing as the opening keynote at this year's PRSA Connect 19 conference this May. #prsaconnect
2019-03-2300 minICologyState of the Sector - North America with Simon Wright, GatehousePleased to be joined by Simon Wright, Director at Gatehouse, to discuss a brand new report they produced. For years, they've been sharing an annual State of the Sector report that focuses on internal communication. But in 2018, they had an increased participation from North American communicators and so Gatehouse produced a special report for just North America. It's interesting to hear what the differences are between communicators in North America and other parts of the world.
2018-09-2800 minICologyIC Pro Retreat with Sara Jackson, Episode 1On July 24, I was a guest speaker at the IC Pro Retreat in Cincinnati. But this was a different speaking engagement than my normal ones. In this one, Sara Jackson, VP at Cerkl, interviewed me about ICology and podcasting for internal communications. For the first time, the tables were turned. I get to share my ICology journey and a bit about the promise of companies and communicators using podcasting to tell their own internal stories. I hope you enjoy episode 1 of 2.
2018-07-3100 minICologyPRSA Connect 18 - show #4This is the last of the official episodes from PRSA Connect 18. For this one, I interviewed two of the more highly rated speakers from the event - Angee Linsey and Tarek Kamil. Niether are day-to-day internal communicators but both bring fresh thoughts and ideas to the industry and the profession.
It was an honor and privilege hosting the closing keynote at the event. And something I'd love to do again at another event. . . hint, hint.
2018-07-2200 minICologyPRSA Connect 18 - show #3Welcome to the third episode from my closing keynote at PRSA Connect 18. It's pretty simple to figure out who to talk to if they are a workshop leader or speaker. But this is a fun one because it features three attendees who stood out at the event.
In this episode, you'll hear from Erica Goodwin, Andrea Parrish and Randy Berger. Enjoy. 2018-07-2200 minICologyPRSA Connect 18 - show #2And we're back with the next episode from my live keynote at PRSA Connect 18. At this year's event, the amount of workshops doubled due to the interest and I was fortunate to interview two of the workshop leaders Angela Sinickas and Ann Melinger.
Angela, the CEO of Sinickas Communications, led a workshop about how to get listeners to listen to us. . . and yes, we can. Ann Melinger is the CEO of Brilliant Ink and her workshop was all about how communicators can benefit from hackathons in the business.
Two great comms and business minds sharing th...2018-07-2200 minICologyPRSA Connect 18 - show #1I hope some of you haven't forgotten about me. It's been a bit of a journey back to ICology but producing this episode rekindled some of the passion. Thanks to those of you who kept asking about it and encouraging me to produce episodes again.
I needed a break. But break time is over.
At PRSA Connect 18, I was the closing keynote and conducted a live episode of ICology. This is the first of four episodes related to the event.
Enjoy. 2018-07-2200 minICologyChuck Chats Live with Dyna Vink #iabc18At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag.
In the sixth and final interview, I chatted with Dyna Vink. Dyna is the founder and president of Crossroad Communications and Decision Science. Using the latest technology, she has adopted a science-informed and evidence-based approach to problem solve and manage behavior across disciplines. I talked with Dyna to found out how data and science can help communicators and stakeholders make better decisions.
Listen to the full chat on ICology or watch the video.
Chuck Cha...2018-06-3000 minICologyChuck Chats Live with James Fine #iabc18At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag.
In the fifth interview, I chatted with James Fine. James is the president of Telecine and has a creative focus on the digital signage world. James led a seminar at IABC World Conference and we talked about his session, including how can communicators do a better job of delivering ROI.
Listen to the full chat on ICology or watch the video.
Chuck Chats is a partnership with Bananatag. 2018-06-2800 minICologyChuck Chats Live with Angela Sinickas #iabc18At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag.
In the fourth interview, I talked with Angelia Sinickas. Angela is the owner of Sinickas Communications, and as it relates to IABC, she is a 21-time Gold Quill winner. I tracked her down at the conference and we talked out how she is helping communicators measure and link communications to behavioral change in organizations. And what the event was like the last time it was in Montreal - back in 1984.
Listen to the full cha...2018-06-2700 minICologyChuck Chats Live with Maliha Aqeel #iabc18At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag. In the third interview, I chatted with Maliha Aqeel. Maliha the current IABC/Toronto president, and the Assistant Director of Brand, Marketing & Communications at EY. Maliha brings over 15 years of award-winning professional expertise in strategic communications. She currently leads and develops brand communication programs and specializes in integrating internal and external communications, promoting thought leadership, and advising senior executives in all areas of strategic communication.
I tracked her down at IABC World Conference 2018 and asked her al...2018-06-2200 minICologyChuck Chats Live with Russell Evans #iabc18At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag. In the second interview, I chatted with Russell Evans, Assistant Vice President of Culture and Communications at Foresters Financial. Russell is leading an award winning team focused on global internal and executive communications, while becoming known in the communications world as an influencer pushing for more authenticity and fun in internal comms. I tracked him down at IABC World Conference 2018 and asked him all about his team's award-winning project and the role memes can play in keeping em...2018-06-1900 minICologyChuck Chats Live with Pinaki Kathiari #iabc18At IABC World Conference, I interviewed six communicators as part of the Chuck Chats Live interview series with Bananatag. In the first episode, I chatted with Pinaki Kathiari, workshop leader at the event and CEO/co-founder of Local Wisdom. Pinaki was in Montreal to present on the "7 Dos and Don'ts of Co-creation." Listen to the full chat on ICology or watch the video from the Hub.
Chuck Chats is a partnership with Bananatag. 2018-06-1500 minICologyHeads Up #33 - The science of uncommon senseWelcome to episode #33 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Five takeaways from the 2017 Intranet Now conference in London (Stephen Byngall)
Why does internal comms struggle for respect? (Martin Smith)
The science of uncommon sense (Csaba Toth)
Building the employee experience with technology, ‘loops’, and trust (Marginalia)
How to Use ‘Swipe Files’ to Become a Better Writer (Gatehouse)
Metrics Drive Behavior and Culture (Gerry McGovern)
All original links are also...2017-10-0900 minICologyHeads Up #32 - Internal Communications rising in importanceWelcome to episode #32 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Help Employees Create Knowledge — Not Just Share It (John Hagel & John Seely Brown)
Internal Communications Rising in Importance, Opportunity (True Digital)
BIG FIVE Workplace Personalities: Recognizing Employee Traits to Inspire (Talent Map)
You Don’t Have A Strategy if You Don’t Have the Work (Simon Terry)
Putting strategy back into internal comms: the time has come (Mike Klein)
What do posi...2017-10-0200 minICologyHeads Up #31 - 3 ways you're failing remote workersWelcome to episode #31 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Why SILENCE about HATE is the biggest threat to the workplace (Matt Manners)
3 Ways You Are Failing Your Remote Workers (Gallup)
5 lessons from the smallest unit of collaboration (Sharon O’Dea)
2017 State of Employee Advocacy Survey (Jen McClure)
3 Ways Network Mapping Can Help Organizational Learning and Communications Efforts (Erin Gamble)
Internal Communication is Change Communication – Or Should Be (Steve Baskin) 2017-09-1200 minICologyHeads Up #30 - Cracking the collaboration nutWelcome to episode #30 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
How Managers Drive Results and Employee Engagement at the Same Time (Jack Zenger and Joseph Folkman)
You’ve done your channel audit — now what? (Headlines)
Ask Your Employees These Questions. They Will Thank You (Kristi Hedges)
Why we must completely rethink how to communicate at work (Gary Cooper)
Workplace Communications: You Don't Want to Be 100% Accurate, But 0% Effective (Patty Azzarello)
Crack...2017-08-2800 minICologyHeads Up #29 - Why writing will make you smarterWelcome to episode #29 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
The 2017 State of Company Culture Report - Insights & Takeaways (SnackNation) http://icolo.gy/2x5NMvJ
The Power of Not Doing: Improve Internal Communications by Doing Less (Elisabeth Baskin)
3 Ways For Management to Be Open to New Ideas (Michelle Smith)
Writing More Will Make You Smarter (Jessica Stillman)
Infographic & Survey - Internal Communications With Remote Workers 2017 (Hollinger | Scott)
Emojinal connections: the p...2017-08-2100 minICologyHeads Up #28 - Do communicators need certification?Welcome to episode #28 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Does The Communications Industry Need Certification? (Alex Malouf)
No, Your Employees aren’t Responsible for their own Engagement (Jason Lauritsen)
Take ownership of your culture: 3 ways executives can lead by example (Autumn Manning)
In 2017, your internal culture is your brand (David Mattin)
Co-Create Change (John Sigmon)
Infographic: The Power of Employee Social Advocacy (HR Daily Advisor)
The Idea of...2017-08-1400 min
ICologyHeads Up #27 - The ways your brain manages overloadWelcome to episode #27 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
The Ways Your Brain Manages Overload, and How to Improve Them (Srini Pillay)
How to let go of your creative ego (Lisa Maltby)
How companies can deal with unpredictability (Virpi Oinonen)
How work changed to make us all passionate quitters (Ilana Gershon)
To Be a Better Communicator, Think Like an Engineer (Alison Davis)
Employee Survey fatigue? On a scale of 1 t...2017-08-0700 min
ICologyHeads Up #26 - Signs your infographic sucksWelcome to episode #26 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Company Culture Comes From Good Leadership (Doug and Polly White)
7 Ways To Improve Communication In A Remote Team (Marketing Insider Group)
What content do I need on my intranet? (Becki Hall)
9 Signs Your Workplace Is Emotionally Unintelligent and What to Do About It (Scott Mautz)
Digital success requires a digital culture (Jacques Bughin)
3 Tips To Consider While Selecting an Emplo...2017-07-3100 minICologyHeads Up #25 - Does diversity increase creativity?Welcome to episode #25 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Our Biases Undermine Our Colleagues’ Attempts to Be Authentic (Tina Opie and Edward Freeman)
Does Diversity Actually Increase Creativity? (Tomas Chamorro-Premuzic)
Want Your Employees to Trust You? Show You Trust Them (Holly Browser, Scott Lester & Audrey Korsgaard)
How to Become A Master Storyteller (Clifford Jones)
5 Acts of Appreciation That Drive Employee Engagement, According to Science (Marissa Levin)
Why MailChimp Doesn’t...2017-07-1700 minICologyHeads Up #24 - How to give people the one thing we all craveWelcome to episode #24 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Set Your Creativity Ablaze! 7 Ways to Generate New Ideas (Alive With Ideas)
What it takes to build a compelling chatbot (Seth Greenfield)
How to Give People the One Thing We All Crave (Patrick Leddin)
Go retro to cut through clutter (Davis & Company)
How do companies give employees a voice? (All Things IC)
Blind Faith in Leaders is a BAD Employ...2017-07-1000 min
ICologyHeads up #23 - The engagement dangers behind the wisdom of the crowdThis episode of Heads Up is supported by StaffConnect.
Welcome to episode #23 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Why “Wisdom of the Crowd” Does Not Work for Employee Engagement (Jeppe Hansgaard)
From telling the story to changing the script: transformational networking can reignite the role of the communicator (Mike Klein)
The Most Common Mistakes Leaders Make When Communicating Change (Paul Petrone)
3 Tips to ensure change is viewed positively by employees (Kim Harvey) 2017-07-0300 min
ICologyEp #51 - ICology Live at PRSA ConnectAt this year's PRSA Connect conference in Denver, ICology host Chuck Gose was the closing keynote and conducted a live episode of ICology, featuring guests and attendees from the annual employee communications event. Interviewees were called up on stage to answer a few questions from Chuck and possibly even guests. In this episode, you'll hear from:
Sean Williams, True Digital Communications
Kelli Newman, Piedmont Health
Chris Wagner, Bananatag
Nicole Kroul, ACT
Kristen Bowser, Dayton Children's Hospital
Becky Graebe, SAS
Nancy Weaver, Cosmopolitan Resort of Las Vegas
Amy Jenkins, Chipotle
Madison Suarez, Chipotle
Debra Capua, Davis & Company
Ally Bunin, B...2017-06-2000 min
ICologyHeads Up #22 - Is employee engagement a leaky bucket?This episode of Heads Up is supported by StaffConnect.
Welcome to episode #22 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Don't you realise, employee engagement is a leaky bucket? (Ian Buckingham)
Case Study: Communicating with a Mobile Workforce (Paul Barton)
Employee Experience and Employee Engagement - the long and the short of it (Donna Burtchaell)
Rethinking how to introduce a new CEO to employees (Arik Hanson)
3 Reasons Why Your Team Needs A...2017-06-1900 min
ICologyHeads Up #21 - 169,000 people tell us what makes a workplace greatThis episode of Heads Up is supported by StaffConnect.
Welcome to episode #21 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
4 Ways to Ignite Your Workforce (Tim Kopp)
We Asked 169,000 Workers About What Makes Their Workplace Great. Here's Their Take (Greg Harris)
The comms manifesto (Helen Reynolds)
When the War of Opinions Lands at Your Door (Arne Sorenson)
Surfing the winds of change (Dave Wraith)
Three Uncommon Tools Every Effec...2017-06-1200 min
ICologyHeads Up #20 - How corporate values get hijackedThis episode of Heads Up is supported by StaffConnect.
Welcome to episode #20 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
3 Ways Effective Communicators Structure Unforgettable Messages (Thai Nguyen)
Good storytelling is more science than art (Esther Choy)
How weak words kill experiences and 6 words to stop using today (Cassius Kiani)
Stop the 'culture' bullshit - start telling stories about your values (Shane Allison)
How Corporate Values Get Hijacked and Misused (Ron Caruc...2017-06-0500 minICologyHeads Up #19 - How long does employee advocacy last?This episode of Heads Up is supported by StaffConnect.
Welcome to episode #19 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
How long does employee advocacy last for? (Rachel Miller)
The surprisingly humble launch of an enterprise social tool (Ephraim Julius Freed)
Scooters, slides and saunas: workplace perks, or frivolous fads? (h&h)
The psychology of workplace change (Headlines)
Do Online Collaboration Tools Still Matter? (Laetitia Vitaud)
Toxic leaders affect...2017-05-3000 min
ICologyHeads Up #18 - Overcoming resistance to changeThis episode of Heads Up is supported by StaffConnect.
Welcome to episode #18 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators will find interesting.
Here are this week's stories:
Loyalty to our colleagues greater than loyalty to the firm (Lora Benson)
Workplace culture: all the things businesses and employees don’t have to do (Scott Brenman)
A 10-Step Checklist For Organising And Running An Employee Workshop (Lisa Pantelli)
Could Politics Damage Your Internal Communications Career? (Paul Barton)
Eight Tips For Bu...2017-05-2200 min
ICologyEp #50 - A fresh take on digital signageIn this episode of ICology, listen to Belén Alemán from Meltwater talk about how important their digital signage network is to connecting their global employees. Belén is now the learning and development manager for Meltwater but when she ran internal communications there, she launched a global digital signage network for Meltwater's domestic and global offices.
Subscribe to ICology Apple Podcasts or wherever you like to listen.2017-05-1700 min
ICologyHeads Up #17 - Designing employee experiencesThis episode of Heads Up is supported by StaffConnect.
Welcome to episode #17 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. Here are this week's stories:
Design employee experience as thoughtfully as you design customer experience (Notion Capital)
The Workplace is the New Corporate Communications Platform (WorkDesign Magazine)
5 Keys to Engaging Corporate Culture (Jacob Morgan)
Why Recognition is The Most Important Pillar of Employee Engagement (Snack Nation)
How to Create a CNN-type News Chatbot for Your Organization (Chris McGra...2017-05-1500 min
ICologyHeads Up #16 - Data nerds unite!This episode of Heads Up is supported by Bananatag.
Welcome to episode #16 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
Losing control and other myths about enterprise social networking (Rita Zonius)
Data Nerd Wannabe: Measurement 101 (Elisabeth Wagner)
Why You Can't Buy a Digital Workplace (Sam Marshall)
The Habit That Creates a Culture of Distr...2017-05-0800 min
ICologyEp #49 - Color me HRIn this episode of ICology, Sarah Cooper, author and creator of The Cooper Review, shares her thoughts behind the creation of "Color Me HR, an activity guide for HR pros." It's a very creative and fun approach to the challenges that many in HR and communications face.
Download the guide and you can complete the onboarding maze (don't get caught with the bad security photo), color pictures to avoid the office party lawsuit and more. This approach is a unique way of tackling normally boring or threating topics with a bit of humor.
Subscribe to IC...2017-05-0400 min
ICologyHeads Up #15 - Defining a digital cultureThis is episode #15 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
What defines 'digital culture' and how to achieve it http://icolo.gy/2pmGsts
The inside story: a guide to more effective internal communications http://icolo.gy/2qoIJmG
How to make everyone hate you on email http://icolo.gy/2qoFmft
Culture: The Hidden Factor in Succes...2017-05-0100 minICologyHeads Up #14 - Trust people or policies?This is episode #14 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
How Amazon Aligns Employee Experience and Business Results http://icolo.gy/2pr3i40
Startup leaders think their culture is better than it is http://icolo.gy/2pIHAZm
It’s time for leaders to toss out their rule books and trust their people http://icolo.gy/2oVH9s92017-04-2400 min
ICologyHeads Up #13 - LIFTing your IC to actionThis is episode #13 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
The LIFT Model Will Tell You Why Employees Aren’t Taking Action on Internal Communicationsicolo.gy/2ocHTXR
Where to Focus Your IC Efforts and Dollars for the Biggest Impact http://icolo.gy/2nI0DD4
A Face-to-Face Request Is 34 Times More Successful than an Email http...2017-04-1700 min
ICologyEp #48 - 7 ways to sharpen your comms copyIn this episode of ICology, Caroline Roodhouse, content manager at Alive With Ideas, shares how communicators provides both reminders and advice to communicators about how to give the written word more meaning and impact.
Caroline provides seven ways to sharpen your comms copy. These tips were initially provided in an infographic but in the podcast she's able to provide some depth and counsel to each. Caroline is quick to point out that for many these seven should be reminders. But since we are creatures of habit, we all fall into bad routines.
Subscribe to ICology...2017-04-1200 minICologyHeads Up #12 - Are you suffering from EAD?This is episode #12 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
Is your company suffering from Expectation Alignment Dysfunction?http://icolo.gy/2nxNAEf
Collaboration overload is a symptom of a deeper organizational problemhttp://icolo.gy/2nxMKHm
How to plan a great Take Your Children To Work Dayhttp://icolo.gy/2nxCOxI
Engaging Empl...2017-04-1000 minICologyHeads up #11 - Shining a light on hidden figuresThis is episode #11 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
Shine a light on the hidden figures in your organizationhttp://www.alivewithideas.com/blog/hidden-figures
Time for IC to “take the fork in the road”https://www.linkedin.com/pulse/time-ic-take-fork-road-mike-klein
The HR Coloring and Activity Book You Didn't Know You Neededhttp://t...2017-04-0300 min
ICologyEp #47 - A strong internal communication foundationStephanie McCarty is the VP of Communications for Taylor Morrison, one of the nation's largest home builders and land developers. In this episode of ICology, she shares examples of how she and her team are helping the company build a strong foundation of internal communication, including launching a new mobile-friendly intranet and helping craft the company's employee value proposition.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.2017-03-2200 min
ICologyHeads Up #10 - What communicators can learn from Deion SandersThis is episode #10 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
How your gut helps and hurts you when you present (Forbes)
The valued characteristics of a communication-focused intranet (Marginalia)
Tips for creating an intranet employees want to use (Edelman)
Did you know (you’re wasting your readers’ time) (text wizard)
6 must-k...2017-03-1300 min
ICologyEp #46 - Snackable internal videos with VerizonOn this episode of ICology, listen to Edward Ford from Verizon about their internal video news program they produce on a daily basis. Edward is the enterprise community manager at Verizon's headquarters in Baskin Ridge, NJ.
He's one of four communicators who hosts the daily program called "Up To Speed." Edward shares their process for creating the videos, how they select the news items featured and who gets to be on the daily video.
The focus for Verizon was to create content in a new way for employees who can be "up to speed" with...2017-03-0800 minICologyHeads Up #9 - Creating content with meaningThis is episode #9 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
Engaging Employees in Your Company Purpose: Physical Environments and Amenities (Mike Lepis)
Good Content Is Creating Meaningful Content
Unveiling the mysteries of… Organisational Development (All Things IC)
Hey, Internal Communicator: Don’t Be an Order Taker (Alison Davis)
3 Ways to Manage Cultural...2017-03-0600 min
ICologyHeads Up #8 - Aspiration, Inspiration & PerspirationThis is episode #8 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
Fake news & internal communications (Sean Williams)
Three ways to apply the hook model to internal email (Bananatag)
Culture change communication: inspiration vs aspiration (Realm)
The tension between technology and engagement in the workplace (Forbes)
Supporting line managers: cascade confidence, not communications (Alan Oram...2017-02-2700 min
ICologyEp #45 - What's trust got to do with itTrust is a topic that has come up on a lot of ICology episodes, but this time it's intentional. In January, Edelman released the 2017 Trust Barometer. Every year, it sheds light on the role trust plays in all sorts of professional relationships at the personal level, including CEOs. Trust in CEOs had the largest drop of any category and is at the lowest it's ever been. Ever.
In this episode of ICology, Tamara Snyder, Executive Vice President at Edelman, adds some flavor and context to this year's data. But while this year's report may shed a negative l...2017-02-2200 min
ICologyHeads Up #7 - Fake news and internal communicationThis is episode #7 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
Fake news & internal communications (Sean Williams)
7 deadly sins of employee communication (Chicago Tribune)
You are a human. Write like one. (Jostle)
The people power of transformations (McKinsey)
So many tools, so much confustion (CMSwire)
A better boss, you will be (Ira G...2017-02-2000 min
ICologyHeads Up #6 - Are you a trusted advisor?This is episode #6 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
Managing organizational hierarchies in a world of networks
Investigating the role of the trusted adviser
3 reasons pulse surveys don’t work
Is social media addiction a generational thing?
Building an IC function from scratch
6 ways to get the most out of team me...2017-02-1300 min
ICologyEp #44 - Gatehouse's State of the Sector 2017This episode of ICology welcomes back past guest Simon Wright, owner of Gatehouse. For the past nine years, Gatehouse has produced the annual State of the Sector report. He shares some of the trends more than 400 communicators shared about internal communication, along with challenges, channel use and leadership/manager communication.
State of the Sector is the longest established survey of the internal communication and employee engagement landscape, informed by responses from hundreds of practitioners around the world. This year’s report once again reveals some fascinating facts…
Where IC practitioners will be focusing their efforts in 2017
What c...2017-02-0800 min
ICologyHeads Up #5 - Search and destroyThis is episode #5 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories shared this week:
This is your brain on communication (Ted)
Search and Destroy! Delete your way to intranet success (Intranetizen)
Millennial communication professionals in the workplace (Institute for PR)
Zone Leadership (Geoffrey Moore)
Culture, simplified (Lisa Jackson)
The biggest challenge facing internal communications (Matthew Morgan)
Two upcoming webinars
2/8 - How to get...2017-02-0600 min
ICologyEp #43 - A LUV affair with internal communicationsThere are a few companies out there who have been known for a while for creating unique and consistent employee experiences. One of these is Southwest Airlines.
In this episode of ICology, hear employee communications specialist Sydney Leonard talk about the challenges of communicating to on-the-move employees in the aviation industry, of which 83% are union. She shares the key channels Southwest Airlines uses to keep employees up to date, along with the challenges social media presents their internal communications team.
Subscribe to ICology on Apple Podcasts or wherever you get your podcasts.2017-02-0200 min
ICologyHeads Up #4 - You down with EVP?This is episode #4 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories discussed this week:
An 'Employee Value Proposition' Mindset Just Might Fix Employee Engagement
An Internal Communication Time Machine
5 habits to break in 2017
3 management styles that kill the employee experience
Altimeter’s Top 13 Digital Trends for 2017
How to use data to make killer content decisions
And two events:
Digital Workplace Summit, March 28-29, Las Vegas
PR...2017-01-3000 minICologyHeads Up! #3 - Trust, trust and more trust, plus the top 10 intranetsThis is episode #3 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories discussed this week:
2017 Edelman Trust Barometer (Edelman)
The Neuroscience of Trust (Harvard Business Review)
How to share news with employees, with no leaks (Recode)
Companies don’t have effective brand ambassadors (Gallup)
10 best intranets (Nielsen Norman Group)
Generating true value in IC (Gatehouse)
Is your digital transformation merely a digital overlay? (Digital Doughnut)
And one even...2017-01-2300 min
ICologyEp #42 - Communicating health and wellnessCoincidence that at the same time health and wellness is at an all-time low in the US so is employee engagement? Maybe. But there's all sorts of data that point to healthier employees being more engaged and productive employees.
In this episode of ICology, listen to Reebok's corporate communications manager Hilary Gabso share details on their internal culture that focuses on health and wellness. And before you think, "Oh of course Reebok can," her lessons can be adopted by any company of any size.
Subscribe to ICology on iTunes or wherever you listen to podcasts. T...2017-01-1700 min
ICologyHeads Up #2 - Predictions, anti New Year's resolutions, digital workplace and moreThis is episode #2 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.
Here are the stories discussed this week:
Listen to the history of internal communication (All Things IC)
How the brain processes different kinds of content (Hubspot)
Digital workplace strategy starts with culture (CMS Wire)
How Bono, Apple and LinkedIn make presentations engaging and memorable (Forbes)
Heinekin: creating brand ambassadors starts internally (Marketing Week)
7 predictions for the IC road ahea...2017-01-1600 minICologyHeads Up #1 - Internal storytelling, trust, brand management & employee voiceThis is the first episode of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. I’ll still be doing the interviews with communicators and experts every two weeks.
Heads Up! gives me a chance to run through topics in a quicker and more timely manner. You can go to learnicology.com/headsup to find the original links to all of these stories.
Here are the stories discussed this week:
Empl...2017-01-0900 min
ICologyEp #41 - A skills framework for internal communicationsIn December 2016, the Institute of Internal Communication launched a new resource for internal communicators. They created the the first profession map for internal communicators.
In this episode of ICology, chief executive Jennifer Sproul shares some of the background that went into creating the framework. We discuss the professional areas important to communicators, as well as the future roadmap for the tool.
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available. 2017-01-0200 min
ICologyEp #40 - 2017 trends for internal communicationsIn this episode of ICology, listen to Gregg Apirian, managing director for Vignette, share eight trends for internal communicators to begin focusing on. Why eight? Because they actually have 11 on their blog. On this episode, we discuss:
The gig economy
Leadership and budget
Employer branding
Culture transformation
Diversity & inclusion
Insights driven creative
Measurement
Going beyond email and intranet
Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available. 2016-12-1800 min
ICologyEp #39 - Workplace by Facebook & what it means for communicatorsWorldwide, there are 1.8 billion active Facebook users with 1.2 billion of them logging in daily. These are huge numbers but will internal communicators benefit from this activity with the recently launched Workplace by Facebook product?
In this episode of ICology, Michelle Mahony, SVP & Regional Director at Ketchum, talks about about the agency's role in the Workplace by Facebook beta. Initially only about 200 companies around the world participated in the beta launch. She shares what they experienced using Workplace and how their own employees used and benefited from it. And since being a part of the beta group of...2016-12-0400 min
ICologyEp# 38 - Perceptions of gratitude in the workplaceWhat is the perception of gratitude in the workplace? Crystalee Beck has researched this from the perspective of the employee. Through surveys, focus groups and interviews, Crystalee has learned how managers can better demonstrate gratitude at work, along with catering it to specific employee needs. In this episode of ICology, we discuss the role that gender and generations play. And while many might view gratitude as only positive, Crystalee also learned there's a dark side to appreciation.
Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available. 2016-11-2000 min
ICologyEp #37 - CorpComm Expo 2016This year's CorpComm Expo took place November 15-16 at Navy Pier in Chicago. Digital signage is often a misunderstood internal communications channel so I took the time to speak to four individuals who each represent a different part of the business. It's important for communicators to lean on and learn from partners like these in the industry. We cover hardware, integrations, content and education with guests:
Rich Ventura, NEC
Raffi Vartian, Diversified
Steve Glancey, Screenfeed
Andrea Varrone, Digital Signage Expo
Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is...2016-11-1800 min
ICologyEp #36 - What is the biggest lie internal communications tells itself?Something Else is a monthly video series where ICology host Chuck Gose asks the questions and communicators provide the video answers. You can watch them at learnicology.com/somethingelse. But here on the podcast, you get the unedited, uncut version of the answers submitted. In this month's episode, guests include:
Paul Barton, Paul Barton Communications
Brian Moore, Houghton Mifflin Harcourt
Priya Bates, Inner Strength Communications
Kristin Hancock, The College of Registered Nurses of Manitoba
Rachel Miller, All Things IC
Heather Pommernelle, Talent Driven Value, LLC
Rocky Walls, 12 Stars Media
Daron Aldridge, Cook Children's Heatlh Care
Subscr...2016-11-0700 min
ICologyEp #35 - The state of employee feedbackJulia Markish is the director of the employee practice at Medallia. Medallia published a study on the state of employee feedback systems. In this episode of ICology, listen to Julia talk about some of the key findings and what communicators can do to play a bigger role in collecting and reporting on employee feedback. In addition, Julia shares her advice on why people should develop a professional mission statement for their own career.
Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available. 2016-10-2300 min
ICologyEp #34 - Branding from the inside outCommunicators are more and more focusing on internal branding as part of their day-to-day job. In this episode of ICology, listen to Greg Monaco from Monaco Lange to talks about how brands are initially built with the employee in mind but things can go awry. Like customers, employees respond to strong storytelling so it's up to internal communicators to carry that torch and be the voice of the employee.
Subscribe to ICology on iTunes or search for it on your preferred podcast app. 2016-10-0900 min
ICologyEp #33 - Chatbots for internal communicationsOne of the more interesting topics in internal communication is the development of chatbots. With billions of people around the world using messaging services like Whatsapp, Facebook Messenger and Slack, it makes sense for chatbots to make their way into the IC world. Simply put, chatbots allow people to "chat" with an application or service to get answers without ever having to leave the messaging app they are in.
In this episode of ICology, I talk with Chris McGrath, founder of Tangowork, one of the first companies (if not the first) to focus on chatbots for internal communications. If...2016-09-2500 min
ICologyEp #32 - Six forms of employee engagementMike Klein is the principal of Changing The Terms and author of "From Lincoln to LinkedIn: the 55 Minute Guide to Social Communication." Mike has always been outspoken about some of the takes on employee engagement and wrote a thought-provoking post on LinkedIn. In the post, he outlines six forms of engagement.
In this episode of ICology, Mike reviews these six forms of engagement, a few of which communicators might have viewed as disengagement in the past. In addition, we talk about the role internal communications plays in the employee engagement debate.
Read the transcription. And subscribe to IColo...2016-09-1100 min
ICologyICology: One year later with Chuck GoseToday ICology turns one year old. It was August 31, 2015 that the very first episode aired. I've had a great time since and this episode is my chance to say thanks to those who have helped make ICology what it is today. Because if internal comms is your passion, ICology is your podcast.
Subscribe to ICology so that you do not miss this or any future episodes.2016-08-3100 min
ICologyEp #31 - Inside IC KollectifLise Michaud is the founder and creator of IC Kollectif, a brand new resource focused on the internal communications community. In this episode, we discuss her passion for internal communications, along with how she hopes to shape the future of IC Kollectif. You can follow IC Kollectif on Twitter, Facebook and LinkedIn. And if you want to connect with Lise, find her on Twitter at @michaud_lise.
Subscribe to ICology on iTunes or wherever you listen to podcasts.
2016-08-2800 min
ICologyEp #30 - A grassroots approach to employee advocacyElizabeth (Liz) Jurewicz is the social enablement strategist at Rackspace. In this episode of ICology, we talk about the employee advocacy culture she's helped build at the company. Of particular interest to internal communicators is her advice on how to provide proper training and support for employees, as well as understanding where internal communications and social media overlap. Subscribe to ICology so that you do not miss this or any future episodes. 2016-08-1400 min
ICologyEp #29 - The first 90 daysAngee Linsey is the managing director of Linsey Careers. In this episode of ICology, we talk about the importance of career development in internal communications and how crucial the first 90 days are, whether you're a new employee at a new company, an employee who's switching roles at the same company or a manager bringing on new employees. In many cases, people have made up their mind that the new opportunity isn't going to last even in the first month.
Subscribe: iTunes || Google Play || RSS
2016-08-0100 min
ICologyEp #28 - Podcasting for internal communicationThere have been whispers of companies using podcasts as an internal communications channel. . . or at least exploring them. Doug Magditch, lead internal communications consultant at AT&T, is the host of the Life at AT&T podcast. It is centered on the day to day life of AT&T employees. Listen to him share his advice for hosting your own podcast as well as what his future plans are for the podcast.2016-07-1800 min
ICologyEp #27 - Technology gap in corporate communicationsThe way we communicate everyday is changing. It is now easier than ever to get the right information in front of the right people. However, internal employee communication is not seeing the same technological advances. Employers are still relying on outdated communication methods. SocialChorus recently published a report focused on the technology gap in corporate communications.
This episode of ICology features is Sonia Fiorenza, the vice president of content and engagement strategies for SocialChorus. She has a strong background in corporate communications at Gap, Amgen and SunAmerica and works directly with SocialChorus customers.
Subscribe: iTunes || Google Play 2016-07-0500 min
ICologyEp #26 - Brexit from an communicator's point of viewThe UK's vote to leave the EU will have a tremendous impact on the messages companies will be sending to employees. There's a lot of unknown right now and employees will be looking to their leaders for answers. Internal communicators will have a huge role to play here.
In this episode of ICology, Rachel Miller from All Things IC shares her insights as a Brit and a leader in the world of internal communications. She talks about the role of communicators during this crisis and the tone they need to set. This is a great learning lesson for U...2016-06-2400 min