Shows
FrequencyStaples Baddie vs McDonald's CEO: 4 IC Reports & the Authenticity GapStaples Baddie vs McDonald's CEO: 4 IC Reports & the Authenticity Gap
This week Jenni Field and Chuck Gose tackle four reports on the state of internal communications — but not before stopping to examine two wildly different examples of what it actually looks like when employees advocate for their organisation.
Chuck opens with what he calls employees acting as advocates. The contrast is stark: the Staples Baddie, a frontline employee who went viral for genuinely showcasing what you can do at Staples, organic, unscripted and probably not who the comms team would have chosen; versus the McDonald’s CE...
2026-03-0942 min
Why Does It Feel So Wrong To Be Human At Work?Five Years of ICology — What It Really Takes to Build Community at Work | BTS 8Five years ago, Kristin Hancock sat in a hotel room in Chicago the night before the very first Camp
ICology convinced it was a failure. Twelve people had signed up. She’d wanted thirty.
That event turned out to be magic.
In this Between the Seasons episode, hosts Pinaki Kathiari and Chris Lee are joined by Chuck Gose
and Kristin Hancock, the co-founders of ICology, to mark five years of building what’s become one
of internal communications’ most genuinely human communities. Chuck started ICology as a pod...
2026-03-0535 minFrequency49% Have Never Used AI at Work: IBM's Counter-Bet and Gartner's 2028 Chatbot PredictionIn this episode of Frequency, Jenni Field and Chuck Gose dig into the growing gap between AI ambition and workplace reality — from a company quietly doing the opposite of everyone else, to predictions that stretch credibility, to Friday office attendance figures that tell their own story.
IBM Is Tripling Entry-Level Hiring Because of AI — We’ve heard the warnings that AI will gut entry-level jobs but IBM is going in the opposite direction. They shared that rather than cutting junior roles, they rewrote them. Skip entry-level hiring now and in three to five years, you're poaching mid-level talent...
2026-03-0229 minFrequencyCulture Isn't a Cause, It's a Description: Why Behavior Change Beats Culture WorkshopsIn this episode of Frequency, Jenni Field and Chuck Gose dig into four thought-provoking topics shaping the world of work right now — from how old your company is to whether organisational culture actually exists.
Chuck kicks things off with the latest addition to the workplace lexicon — "job hugging." Move over quiet quitting, there's a new phenomenon describing employees who cling to their current roles for stability and comfort, at the potential cost of their own growth and development.
Does Company Age Determine Your WFH Strategy? Drawing on research from Nick Bloom, Jenni unpacks data showing that...
2026-02-2331 minFrequencyHome Depot's Second RTO Mandate in 12 Months Why 90% Can't Use AI (But Half Think They Can) and Only 1 in 4 Feel AppreciatedIn this week's episode, Jenni and Chuck unpack the uncomfortable truth behind repeated workplace policies, the widening AI proficiency gap, and why simple acts of appreciation remain the most overlooked retention strategy.
What we're discussing
Home Depot's Groundhog Day RTO Announcement Home Depot just announced corporate employees need to return to office five days a week starting April 6th - except they already announced this exact policy in January 2025. Stanford's Nick Bloom reports 17% of companies are on their third RTO policy. When you have to announce the same thing twice, is it a communication problem or a...
2026-02-1638 minFrequency72% Use AI Without Training: PRSA's ICE Silence and Amazon's 16,000 Layoffs by EmailIn this episode of Frequency, Jenni Field and Chuck Gose start with a deceptively simple question: where are all the good industry events? That conversation quickly opens up a wider reflection on whether the internal comms and employee experience space has hit a point of stagnation — and what it would take to bring the right people together for deeper, more meaningful conversations.
The episode moves into weightier territory with a discussion sparked by Shel Holtz’s open letter to PRSA, calling on the organisation to take a stand on ICE operations in Minneapolis. Jenni and Chuck explore the...
2026-02-0938 minFrequency76% Burnout Persists While 92% Invest in AI: Why Happy Hour's Dead but Busy Work's NotIn this episode of Frequency, Jenni Field and Chuck Gose kick things off with a surprisingly revealing conversation about bread — and quickly land on a much bigger question: when recognition misses the point, what does it say about how organisations really value people?
That idea becomes a thread running through the episode, as they move into a frank discussion about performative communication. Using recent ICE-related events in the US as a backdrop, they explore the growing pressure employees are putting on leaders to take meaningful, visible stands, and why cautious, logo-signed “de-escalation” statements often feel more like corpor...
2026-02-0237 minFrequency60% of Millennials Disengaged: The 30% Gap in What Leaders Call 'Good CommunicationIn this episode of Frequency, Jenni Field and Chuck Gose kick off 2026 with a frank check-in on how the year is going — personally and professionally — before diving into a stack of research that reveals just how disconnected leadership and employees have become.
The conversation opens with an article on millennial disengagement, where employees say the quiet part out loud: "my leader doesn't know me and doesn't care to know me." Jenni and Chuck explore whether curiosity can really be an antidote to stagnation, and what it takes for leaders to actually demonstrate they care.
They then...
2026-01-2633 minFrequency92% Increasing AI Investment, Only 1% Actually Mature: Amazon's Badge Tracking ProblemIn this episode of Frequency, Jenni Field and Chuck Gose explore the quiet pressures tightening around modern work - from burnout and broken flexibility promises to the unintended consequences of AI “efficiency”.
The episode opens with a deceptively simple question: what happened to happy hour? Not as a drinking debate, but as a signal that the informal “third space” of work - where trust, mentoring and belonging once formed, is disappearing.
They then unpack Amazon’s evolving performance and office-tracking approach, questioning where healthy accountability ends and surveillance begins, and what communicators should really be saying when...
2026-01-1935 minFrequencySimpplr Bonus Episode: 91% Have an Intranet, 55% Have a Mess: Simpplr's Data on Why All-in-One Platforms WinIn this special bonus episode of Frequency, Jenni Field and Chuck Gose are joined by Carolyn Clark, VP of Communications and Employee Experience at Simpplr, to dig into the findings from the 2025 State of Internal Communications and Intranet Report.
This isn’t an employee survey, it’s a look at how the builders of the system (comms, HR and IT leaders) think internal communication is working… and where it’s quietly falling apart.
Together, they unpack ten findings that reveal a familiar tension: internal comms is getting more attention and investment, but employees are still navigati...
2026-01-1538 minFrequency200 to 60 Square Feet: Why Open Offices Cut Space 70% and Face-to-Face InteractionIn the first episode of 2026, Jenni Field and Chuck Gose are back with a candid, wide-ranging conversation about what the world of work really needs to leave behind.
They start by sharing the leadership, culture and communication habits that should have stayed in 2025 – from performative “authenticity” and meaningless values to treating AI as either a miracle cure or an existential threat.
The conversation then turns to employee happiness. Drawing on recent research, Jenni challenges the idea that leaders are responsible for happiness at work, arguing instead that feeling respected, supported and energised is the baseline of cre...
2026-01-1230 minFrequency25 Hours of Us: The Top 10 Workplace Themes of 2025 and Predictions for 2026In this final episode of 2025, Jenni Field and Chuck Gose reflect on a year of conversations by pulling together the 10 themes that defined work, leadership and internal communication over the past 25 hours and 41 minutes of the podcast.
They revisit the middle management crisis, the ongoing disconnect between hybrid work reality and mandates, and the shift from performative authenticity to honest leadership transparency. The episode also explores AI adoption anxiety, the persistent challenge of proving the value of internal communication, and why change fatigue means productivity takes far longer to recover than leaders expect.
The conversation...
2025-12-2237 minFrequencyFestivus Traditions, Psychological Safety Savings Account, and Why AI Anxiety Is Just ChangeIn this week’s episode of Frequency, Jenni and Chuck explore the forces shaping how we feel at work - from safety and strategy to hybrid rhythms and AI anxiety. They unpack new research showing psychological safety isn’t a “nice to have” but a strategic resource that protects against burnout and increases retention, especially when resources are tight.
They also dive into why internal comms teams get stuck in delivery mode instead of strategy, and why pausing to reset purpose doesn’t need to take months, it just needs focus. Hybrid working gets a fresh lens too, with...
2025-12-1532 minFrequencyDie Hard Debate: 90% of UK Workers Disengaged, Human Sustainability, and 18 Days OffIn this episode of Frequency, Jenni and Chuck get stuck into a report-heavy week packed with big questions for communicators, leaders and HR. They explore the UK Government’s RESIST framework for tackling misinformation and why “strategic silence” can sometimes be the smartest move.
The conversation then turns to workplace wellbeing, with new data from Reward Gateway showing a growing shift from pay to work–life balance - but the conversation discusses the serious confusion about what wellbeing at work actually means. From unlimited leave to sleep, stress and personal responsibility, they challenge where the line really sits.
2025-12-0837 minFrequencyLive from Nashville: Frontier Firms, Sterilized Communication, and American Portion SizesThis special live episode of Frequency comes straight from Unily’s Unite25 Conference in Nashville - the first time Jenni Field and Chuck Gose have taken the podcast to the stage. Recorded unedited and unfiltered, they share their top takeaways from the event, from digital noise and content sprawl to employee trust, empowered talent markets and the launch of Unily’s new AI tool, Indy.
They also reflect on standout keynote moments, including Dr. Mae Jemison’s call to “give people room to tell their story” and insights on charisma, warmth and competence in communication. The live audience j...
2025-12-0141 minFrequencyThe Power of Purpose: Why Only 30% of Hiring Managers Think It MattersIn this episode of Frequency, Jenni Field and Chuck Gose dig into new Gallup data showing the huge gap between how much purpose at work matters and how little leaders actually prioritise it — and why “just a job” might not be the negative people assume. They also unpack Kate O’Neill’s argument that feedback isn’t the issue; context is. Without shared goals, clarity and psychological safety, feedback becomes noise, not development.
The conversation moves into boundaries and burnout, as they challenge the workplace obsession with “firefighting” leadership and explore what sustainable leadership really looks like. And in a more un...
2025-11-2428 minFrequencyWhen Employees Announce Layoffs Before Leadership Can: The Legal Paperwork ProblemIn this episode of Frequency, Jenni and Chuck dig into another week of stories shaping workplace culture, leadership and internal comms. They kick off with the latest research on “culture rot,” where only 14% of employees feel aligned to their company values - and they discuss what that says about credibility, trust and how organisations communicate who they really are.
They also get into some new data showing gossip continues to outpace HR during layoffs, raising tough questions about transparency, timing and the human impact of change. Jenni shares insights from the Gallagher Digital Experience Summit, including the risi...
2025-11-1742 minFrequencyMIT Was Right All Along: Hybrid Is Not the Problem, Poor Leadership IsIn this episode of Frequency, hosts Chuck Gose and Jenni Field discuss the importance of in-person gatherings, the concept of long-haul leadership, and the challenges of hybrid work environments.
The conversation covers two favorite topics - hybrid work and leadership, discussing the fact that rules about days in office will never outperform rituals that help teams do the right work in the right way. The surprising truth about the engagement of managers is uncovered and the link that has to recognition in the workplace.
The pair debate the dangers of narrowing and specialising in your c...
2025-11-1031 minFrequencyWe've Tried Flattening Organizations Before: Michael Hammer's 1990s WarningIn this episode, Chuck Gose and Jenni Field dig into the latest report into the value of internal communication. It’s a report authored by Jenni with Dr Kevin Ruck and published by the Internal Comms Research Hub. They go on to debate the role of HR inside organizations and tackle the big question of the purpose of workplaces in general.
Middle managers are back on the agenda and this time discussing what we can learn from the history of the 1990’s reengineering approach. The episode wraps up with a discussion about a new report into female entr...
2025-11-0344 minFrequencyMicroshifting, Meetings as Parties, and What Workers Actually Do with AI in the First 90 DaysIn this episode of Frequency, hosts Chuck Gose and Jenni Field delve into the complexities of workplace dynamics, focusing on the challenges of meetings, the benefits of in-person connections, and the emerging concept of ‘microshifting’ in work patterns.
They explore the integration of AI in the workplace, sharing the differences in how they both use AI every day in their work. They also discuss the impact of AI on comms specifically, after reports show 80% of a communicator's role can be replaced with the technology.
The episode wraps up with a discussion about the importance of settin...
2025-10-2738 minFrequency92% Can't Prove ROI: Why Engagement Isn't the Opposite of EffectivenessIn this episode of Frequency, hosts Jenni Field and Chuck Gose reflect on their recent experiences in Nashville for the #Unite25 conference and discuss various topics related to internal communications, including the challenges of proving ROI, the shift from engagement to effectiveness, and the importance of communication for frontline workers.
They delve into some recent research reports from Dewpoint Communications and Workvivo by Zoom and they explore the implications of being recognized as a 'best place to work' and the employee expectations that come with it. The conversation emphasizes the need for effective internal communication strategies that a...
2025-10-2036 minFrequencyHybrid Creep is Real: 85% of UK Roles Now Require 2+ Office DaysIn this episode, Jenni and Chuck explore the controversial trend of 'quiet promotions,' the challenges of maintaining morale after layoffs, and the evolving expectations around hybrid work.
It turns out people are being asked to do more without the salary increase, but the pair question whether this is new.
The conversation also highlights insights from a senior internal communications roundtable Jenni hosted in London, emphasizing the need for deeper discussions at industry events and the vital role of senior leaders in turning up to industry events to help the more juni...
2025-10-1335 minFrequencyCCO+ Roles, Team Conrad vs Team Jeremiah, and Why Only 3 in 10 Want to Be ManagersIn this episode, Chuck Gose and Jenni Field discuss the evolving role of the chief communications officer and the extra demands being placed on them. They explore the declining interest in management roles among employees, the challenges faced by Gen Z in securing entry-level positions, and the importance of emotional regulation in response to workplace pressures.
They both reflect on their own careers, how they moved up the corporate ladder and the reality of jobs changing as technology evolves.
Links to articles mentioned in this episode:
Chief comm...
2025-10-0635 minFrequencyHuman-Centric Leadership While Eliminating Humans: The 2025 Leadership ParadoxDoes humour (or humor) play a role in your internal comms?
Are we at a crossroads in internal communication?
Is employee engagement really the top of the list for leaders?
In this episode of Frequency, hosts Chuck Gose and Jenni Field discuss the importance of humour in communications and whether it’s about being fun or funny.
Five months on from the initial discussion about the merging of CHRO and CIO roles they discuss some recent opinions about what would make that blend a success. The discussion touches on the future of i...
2025-09-2940 minFrequencyFawning, Four-Day and Finding PurposeIn this episode of Frequency, hosts Chuck Gose and Jenni Field explore various themes related to workplace culture, employee engagement, and the evolving dynamics of work post-pandemic.
They discuss the impact of mascots on business, introduce the concept of Otroverts - the new personality type according to psychiatrists - and analyze the implications of return-to-office policies.
The conversation also delves into Gallup's five key levers of employee engagement, the effects of personality shifts in the workforce since the pandemic, and the growing trend of the four-day work week. Additionally, they address the phenomenon of fawning be...
2025-09-2241 minFrequencyJoy, Jargon & Just Enough CommunicationIn this episode of Frequency, hosts Chuck Gose and Jenni Field kick things off with a discussion about whether you can call a podcast a ‘pod’ and the songs of summer according to Spotify!
Join this discussion where Chuck challenges the approach suggested by Harvard Business Review (HBR) on how to achieve DEI goals without DEI programs. The conversation stays with HBR as they look at how busy people find joy and the role of the organization in creating it for employees.
After a sneak preview from Ipsos Karian and Box into the latest UK IC Ind...
2025-09-1546 minFrequencyPositivity, Pressure & Professional MilestonesIn this episode, Chuck Gose and Jenni Field discuss the pervasive negativity on platforms like LinkedIn, challenging the narrative and advocating for a more positive approach - the challenge is on!
They explore recent leadership accountability trends, particularly in light of whistleblower reports at Nestle, and examine the shifting dynamics in workplace structures, including the thinning of middle management and the impact on employee direction and engagement.
The conversation also delves into the complexities of workplace culture and the impact of working from home - what do leaders need to focus on to get it ri...
2025-09-0834 minFrequencyBooks, Brands & Building ConnectionsIn this episode, Chuck Gose and Jenni Field share their personal recommended reading for communicators - all 10 are listed below.
They discuss the dynamics of employee relations and unions, how that differs in the UK and USA and what you can do to improve relationships if they are tough. They discuss the importance of leadership visibility and what a lack of it leads to before delving into the effectiveness of video in internal communications.
After Jenni finished reading Gallup's 'Culture Shock,' the pair discuss some of the data from the book and wh...
2025-09-0141 minFrequencyReporting, Resilience & Remote RealitiesThe discussion about working remotely, away from offices and the current trend to return to office (RTO) is still rumbling on and in this week’s episode, Chuck Gose and Jenni Field dive back into the conversation about the reasons behind the call back to the cubicle.
The themes this week focus in on some recent AI stories: The memo from Duolingo CEO stating it’s going “AI-first”, a recent MIT report that shows corporate AI pilots are already failing to deliver results and a real watch out for leaders and comms professionals about data poisoning.
The con...
2025-08-2541 minFrequencyStreamlining, Strategy and Staying FocusedIn this episode of Frequency, Jenni Field and Chuck Gose discuss the impact of attention spans on employee engagement, and the evolving role of internal communications in a changing work environment.
They are asking questions about the role of internal comms in a world where leaders are being more open about the fact work is work and Gen z are ok with these boundaries - what does this mean for the employee engagement agenda?
They bring in some advice to help with all employee meetings to help sift from content agendas to outcome agendas and th...
2025-08-1839 minFrequencyTrust, Technology & Thoughtful CommunicationIn this episode of Frequency the conversation starts with a question of simplicity in internal communication with frontline teams. Chuck Gose and Jenni Field also look at how AT&T’s CEO responded to employee feedback on RTO, how one UK council turned a retiring employee into an AI chatbot, and what internal comms can learn from the surprising power of perceived effort in B2B marketing.
They discuss how some of these stories highlight bigger things to consider for internal communicators and what really needs to be done to build trust. Jenni wraps up the episode wi...
2025-08-1136 minFrequencyLoneliness, Leadership & Lasting SolutionsWhy are managers miserable? Why isn’t hybrid working? Is there a link between manager engagement and the success of hybrid work?
These are some of the questions Chuck Gose and Jenni Field try to answer in this week's episode.
They discuss the importance of supportive leadership, the challenges of hybrid work, and the role of technology in enhancing communication. They explore recent research findings on manager engagement and employee satisfaction with internal communication, as well as whether paying for meeting room space is a good or bad thing for workplace culture.
The conve...
2025-08-0445 minFrequencyColdplay, Culture & Corporate HonestyIn this episode of Frequency, Chuck Gose and Jenni Field discuss the recent controversy surrounding the CEO of Astronomer at a Coldplay concert, exploring themes of leadership, workplace culture, and the public's reaction.
They delve into the issue of judginess in communication, the challenges of navigating constant change in organizations, and the importance of employee feedback in rebuilding trust.
The conversation also touches on the red flags of bad bosses and the real reasons behind return-to-office mandates, emphasizing the need for honesty and transparency in leadership.
Links and articles mentioned in this...
2025-07-2843 minFrequencyCracking, Credibility & Corporate TrustJenni Field and Chuck Gose kick off this episode delving into the concept of 'quiet cracking,' a new term for unnoticed workplace burnout.
The conversation shifts to the challenges of authenticity in corporate communication, emphasizing the need for credible leadership and that honesty and compassion are key to a communicator's success.
They also explore positive trends in the internal communication job market and address the concerning statistic that only 20% of employees trust their organization's leadership, questioning the reasons behind this lack of trust and the implications for organizational culture.
Links and...
2025-07-2147 minFrequencyEmpathy, Evolution & Effective BoundariesToday’s episode sees Chuck and Jenni dig into a theme that keeps getting louder: what happens when we push AI into places it maybe shouldn’t go? Yes, the potential is exciting-but this week’s stories raise some very human questions surrounding communication, technology and leadership.
They discuss the exec who suggested laid-off employees turn to AI for emotional support, the evolving definition of hybrid work (is it just about location?) and the critical role of responsiveness in communication. The conversation wraps up with a discussion about the role of internal communications and what is in and outs...
2025-07-1448 minFrequencyReturns, Retention & Responsible AIIn this episode of Frequency, Chuck Gose and Jenni Field discuss the ongoing challenges of returning to the office, and strategies for
maintaining engagement during the summer slump. The conversation also explores generational perspectives on work and the implications of the Venice Pledge regarding ethical AI.
They delve into whether the return to office debate is ever going to stop, and whether the quiet summer workload is a myth. A recent instagram video sparks a discussion about employee loyalty, commitment and engagement and the team unpack the recent Venice pledge and whether it will translate i...
2025-07-0737 minFrequencyHiding, Happiness & Human-AI TrustIn this episode of Frequency, hosts Jenni Field and Chuck Gose explore various topics including the concept of 'collywobbles', the importance of employee experience, and the impact of workplace culture on financial performance.
They discuss the Icology Flyover Festival taking place in August, a unique event aimed at internal communicators, and delve into a report revealing that 97% of employees feel the need to hide parts of themselves at work.
The conversation also touches on the disconnect in AI adoption within companies and the need for leaders to create environments that foster employee happiness - something Je...
2025-06-3045 minFrequencyToxicity, Trust & Technology IntegrationChuck Gose and Jenni Field discuss some of the latest research and insights this week covering AI and cultural intelligence, how to protect cultures and what employee advocacy really is. They kick off the conversation with the latest piece of research from the Institute of Internal Communication which is showing a real mix of positive and negative news for the industry.
Exploring employee advocacy and the role of the communicator in creating it,Chuck shares strong views on how we have got this so wrong.
The conversation explores some of the latest thinking in applying th...
2025-06-2340 min
Disruptive CEO NationEpisode 297: The Credible Leader - Do They Believe You? With Jenni Field, CEO of Redefining Communications; Sandhurst, England, United KingdomWhat does that mean for leadership in today’s skeptical world? Communications expert Jenni Field joins us to explore how credibility, integrity, and intentional leadership are the cornerstones of organizational trust– and how to build them before it’s too late.
In this powerful episode of Disruptive CEO Nation, founder of Redefining Communications and author of Nobody Believes You, Jenni, comes to share her wisdom. Together, we unpack the rising challenges leaders face in building trust, developing middle managers, and scaling culture in a skeptical, fast-paced business environment.
If you’ve ever s...
2025-06-1828 minFrequencyConferences, Credibility & Cultural ExpectationsChuck and Jenni have both been on the road in the last week attending the IABC World Conference in Vancouver and Atomicon in Newcastle in the UK, and they kick off this episode with some of their reflections and learnings from both.
Throughout the episode they reflect on the changing nature of workplace culture, the importance of meaningful connections, and the challenges of presenteeism. The conversation touches on Jim Collins' concept of 'Good is the enemy of Great' and the need for companies to strive for superior results and lasting impact.
They...
2025-06-1656 minFrequencySignals, Summits & Strategic ListeningIn this episode, hosts Chuck Gose and Jenni Field discuss some of the latest stories about AI, employee experience, leadership and workplace challenges. They reflect on their health and energy levels during the recording, share insights about the upcoming Comms Reboot event in Toronto on June 25, and delve into the issue of negative signaling on social media.
The conversation transitions to the importance of employee experience in shaping organizational behavior looking at some of the latest research into the link between the two.
Jenni recently attended the Gallagher London Summit and sh...
2025-06-0941 minFrequencyCulture, Communication & Corporate CourageIn this conversation, Chuck Gose and Jenni Field discuss various themes surrounding corporate culture, employee experience, and the impact of recent changes in workplace dynamics.
They explore the troubling shift in corporate culture from positivity to fear amidst the recent stories of cutting middle management roles.
They explore the disconnect between executives and middle managers, the challenges of internal communication, and the cultural differences in how deskless and office workers receive information.
They discuss the need for more strategic communication within organizations and the delicate balance businesses must maintain when addressing societal issues bas...
2025-06-0247 minWhy Does It Feel So Wrong To Be Human At Work?Ep 05 | Why Does It Feel So Wrong to Be An A**hole?Season 2, Episode 5: Why Does It Feel So Wrong to Be an A**hole at Work? Episode DescriptionWe said what we said. In this bold and uncensored episode of Why Does It Feel So Wrong to Be Human at Work?, hosts Pinaki Kathiari and Chris Lee are joined by internal comms legend Chuck Gose to take on the big question that no one talks about—but everyone experiences:Why does it feel so wrong (yet so common) to act like an a**hole at work?Together, they dive into:H...
2025-05-2944 minFrequencyBalance, Boundaries and Breaking Hustle CultureIn this episode of Frequency, hosts Chuck Gose and Jenni discuss some big topics in the world of internal comms, employee experience and workplace culture.
⚫️ Is work/life balance your responsibility or the organizations?
⚫️ Is it a surprise that AI is making boring work more fun?
⚫️ What happens to managers when organizations get too big?
They explore the latest news and research into generational differences in workplace preferences, the importance of choice in work arrangements, while also addressing the impact of AI on productivity and motivation.
They delve i...
2025-05-2649 minFrequencyFrontlines, Fusion & FrictionIn this episode, Jenni Field and Chuck Gose explore the evolving landscape of employee communication and experience.
They dig into the growing disconnect with frontline workers, the surprising decision by Moderna to merge HR and IT, and why internal communicators should start thinking more like journalists. The conversation also dives into Gallup’s “remote work paradox,” highlighting how employees can be both highly engaged and deeply stressed.
Throughout, Jenni and Chuck emphasize the value of listening, the risks of surface-level metrics, and the growing need for clarity, connection, and courage in how organizations communicate.
...
2025-05-1939 minFrequencyPresence, Productivity & Powerful StorytellingIn this episode of Frequency, Chuck Gose and Jenni Field explore some of the latest themes related to employee satisfaction, engagement, and the return to office debate.
They discuss the importance of understanding employee satisfaction versus engagement and delve into the complexities of the return to office debate, highlighting control issues and the need for organizations to address underlying problems rather than relying on superficial solutions.
They explore the evolving definitions of productivity for knowledge workers, emphasizing the need for clarity in what productivity means in different contexts. They get into the age old debate of...
2025-05-1249 minFrequencyAnxiety, Adaptability & Authentic CommunicationIn this episode, Chuck and Jenni explore the challenges for HR teams in 2025, whether the term Adaptability Quotient (AQ) is a buzzword or a real focus for leaders and the latest data in the Return to Office (RTO) mandate. They get spicy with conversations about data and metrics while questioning whether everyone is worried about work or if it’s how we are being made to feel by the constant reports in the media.
They uncover more cultural difference in vehicle regulations and themed parties while they discuss the importance of understanding happiness…. and the future of Las V...
2025-05-0542 minFrequencyGaps, Guidance & Getting Communication RightIn this episode of Frequency, Chuck and Jenni discuss various aspects of communication, culture and employee experience.
They explore the importance of diversity, equity, and inclusion in leadership, and some of the latest research into the significant communication gaps between leaders and employees. The discussion emphasizes the need for credible leadership and effective communication strategies to foster a positive organizational culture.
In this conversation, Chuck reinforces the complexities of communication within organizations, emphasizing the differences in communication strategies based on company size.
The conversation also touches on the pressures of personal branding in the...
2025-04-2851 minFrequencyBuzzwords, Bots & Bad DataIn this episode of Frequency, Chuck and Jenni tackle some of the most pressing and polarizing questions in internal communication today. From the ethics of recording meetings to the over-intellectualization of the profession, they pull no punches.
They unpack key research from Harvard Business Review and Stanford University, exploring employee trust in AI-generated CEO messages, the slippery slope of strategic comms jargon, and why giving employees some autonomy over where they work might be the best culture decision a company can make.
Along the way, they share personal stories, challenge long-standing norms in comms, and...
2025-04-2144 minFrequencyC-Suite Shuffles, the Strategy Spiral and the Spice GirlsIn this episode of Frequency, Chuck and Jenni explore the challenges for people managers, the importance of impact of communication leaders and whether or not employees are exhausted by the cycle of strategy shifts.
They delve into the challenge of employee engagement scores and work-life balance (a term Chuck doesn’t enjoy) and they discuss the challenges for first-time leaders who are often left without the support or skills they need. The conversation also dives into the distinction between change fatigue and strategy fatigue, why both are a factor for employees and Jenni and Chuck debate about wh...
2025-04-1433 minFrequencyFear, Fuzziness & the Future of WorkIn this debut episode of Frequency, Jenni and Chuck kick things off by sharing what led them to create a podcast focused on internal communication, employee experience, and workplace culture.
From navigating generational shifts to dissecting the role of AI in the workplace, they dive into the headlines and the undercurrents shaping today's workforce.
They reflect on the evolution of the internal comms industry over the past decade, calling out long-standing challenges, gaps in education, and the critical need for stronger partnerships across the organization.
The conversation zeroes in on the growing impact...
2025-04-0744 minFrequencyComing soon - Frequency from Chuck Gose and Jenni FieldGet ready to tune in to Frequency, where internal comms, HR, leadership, and employee experience collide in one powerhouse podcast. In this teaser episode, hosts Chuck Gose and Jenni Field give you a taste of what’s to come: thought-provoking conversations, lively debates, and fresh takes on the workplace challenges you’re facing.
Whether it’s driving change, reaching frontline employees, or creating a culture that sticks, Frequency is your new go-to source for practical insights and bold opinions.
Join us as we shake up the status quo and make internal communications, leadership, and employee engage...
2025-04-0101 min
Internal MiscommunicationsBaste My Turkey12 hundred downloads
11 internal Comms experts
10 intriguing episodes
9 (teen) scheduled Zoom calls
8 dozen emails
7 spelling challenges
6 Zencastr sessions (+1 Google Hangout)
5 gold stars on Apple
4+ hours of content
3 months of vulnerability
2 resplendent hosts........... and...
A podcast to celebrate messing up and moving on in internal communications
In this episode, we brought back all of our friends and a couple of future guests to reflect on a year gone by.
Join Jenni Field, Rachel Miller, Annique Simpson, Benjamin Ellis, Chuck Gose, Kristen Hancock, Kyla Simms, Adam Brayford, A...
2020-12-221h 04
Culture, Comms & CocktailsEpisode #26 - Jenni Field, Redefining CommunicationsNot gonna lie, I'm a little disappointed that I didn't have to label this episode as explicit. Usually my conversations with Jenni Field get quite "colorful." Jenni will be joining FutureComms 2020 from the UK as one of our featured keynote speakers at the event. Want to know what she'll be talking about? Listen to the podcast.
Culture, Comms & Cocktails is internal comms served straight up.
2020-03-1025 min
ICologyAre employees even "remotely" interested in employee communications?In this episode of ICology, I talk with Jenni Field, Director at Redefining Communications, and Benjamin Ellis, CEO of SocialOptic, about 2019 research they conducted into remote workers and internal communication. The two of them combined their superpowers to unearth some new data on what employees are interested in and who they are interested in hearing it from. If you'd like to read the full report, download it at http://remotelyinterested.work/.
2019-08-0100 min