Shows
Never Mind the Pain PointsSustainable supply chain practices and change management integrationIn this episode of Game Changers, we dive into the intricacies of sustainable supply chain transformation and the crucial role of change management in this process. Hosted by Sophie Brazell-Ng, this insightful discussion features sustainability expert Matt Morton, who shares his knowledge on how businesses can adopt sustainable practices within their supply chains.
Matt defines key concepts such as sustainable supply chains and ESG (Environmental, Social, and Governance), providing a clear understanding of these important frameworks. They explore a practical example in the fashion industry, illustrating how a traditional supply chain can be reimagined to be more sustainable.
Throughout the e...2025-05-0635 minNever Mind the Pain PointsThe power of creativity at workIn this episode of our "Game Changers" podcast, host Sophie Brazell-Ng explores the power of creativity at work with two distinguished guests — Sarah Partridge, founder and director of The Change Academy, and Rob Cannon, a coach, consultant, and author of ‘Aha! A User’s Guide To Creativity’.
This episode seeks to unravel the essence of creativity within the workplace and its profound impact on business resilience and innovation. The conversation begins with a deep exploration of the fundamental definitions of creativity, juxtaposed with innovation, highlighting how creativity sparks novel ideas while innovation transforms these ideas into reality. Sarah and Rob stress th...2025-04-3044 minNever Mind the Pain PointsUnlocking AI: The Crimestoppers journeyIn this episode of Game Changers, Change expert Scott Docherty and AI specialist Krish Kiri from Clarasys are joined by Mick Duthie, Director of Operations and Louise Peers, Head of Contact Centre Services at Crimestoppers.
Mick and Louise share their journey into integrating AI within Crimestoppers' operations, maintaining anonymity, and enhancing efficiency.
Tune in to learn about AI's applications in crime reporting, the conservative approach taken by Crimestoppers, and the future potential of AI in the justice sector. Gain insights on how new technologies can revolutionise operations and get practical advice on adopting AI while preserving core values.
For more i...2025-04-2334 min
Circular Economy Podcast154 Loic Le Fouest of Clarasys: designing circular customer experiences
Loic Le Fouest is a leading expert in Customer Experience (CX) with a strong track record of driving customer-centric transformation across the private, public, and not-for-profit sectors. As the head of the CX practice at Clarasys in the UK, Loic helps organisations design customer experiences that drive loyalty, innovation, and sustainable business growth.
Clarasys describes itself as The Experience Consultancy — employee-owned, purpose-driven, and dedicated to helping organisations create better experiences for customers, employees, and the planet.
Clarasys recognises that circular economy approaches often require fundamentally different relations between providers and...2025-03-3049 min
Never Mind the Pain PointsInside Rebel Energy’s progressive approach to workIn this episode of Never Mind the Pain Points, Robbie Motamed is joined by Jason Sharpe, Advisor, Culture coach and Non-Executive Director at Rebel Energy.
Jason brings over 35 years of experience in various industries, including food retail, financial services, and energy. He shares his journey from traditional to transformational work environments and discusses the innovative and progressive approaches adopted by Rebel Energy.
Tune in to explore the concept of progressive organisations and how they differ from traditional models. Hear more about Rebel Energy’s journey and the importance of autonomy, agility, and purpose in creating a thriving work culture, and take...2025-02-1739 minNever Mind the Pain PointsNavigating change: Insights into change management with Flo AkingbadeIn this episode of Game Changers, host Sophie Brazell-Ng sits down with Flo Akingbade, UK Transformation Director and change management expert, to explore the intricacies of navigating organisational change.
What’s in store for you in this episode?
Discover Flo's people-first philosophy in change management, where she emphasises the "gift of holding hands" through uncertain times.
Learn how to tackle resistance to change, whether it’s from individuals, teams, or entire organisations.
Hear real-world examples of transformational projects, complete with actionable techniques to drive adoption, sustain change, and build trust along the way.
Gain practical advice on key skills like nego...2025-02-0339 min
Never Mind the Pain PointsGenAI in the public sector: Risks, rewards and the road aheadIn this episode of Nevermind the Pain Points, James Prowting-Lord and Rick Stock, two experts in digital transformation and public sector consultancy, delve into the transformative potential of generative AI in the public sector.
From tackling risk aversion to addressing data maturity, they examine how this cutting-edge technology could redefine public service delivery while highlighting the importance of responsible adoption.
For more information and to read the transcript, visit our website: https://clarasys.com/insights/thinking/podcast/genai-in-the-public-sector-risks-rewards-and-the-road-ahead2025-01-2718 min
Never Mind the Pain PointsNavigating the ESG regulatory landscape for business growthIn this episode of Simply Sustainability, we dive deep into the evolving ESG (Environmental, Social, and Governance) regulatory landscape, where navigating compliance can feel like wading through an ‘alphabet soup’ of new regulations.
Host and Clarasys Sustainability Lead Matt Morton is joined by Managing Consultant Rob Gillingwater and Markus Pretzl, ESG/ESH Director at TIP Group, to explore how businesses are rising to the challenge – and opportunity – presented by major legislation like Corporate Sustainability Reporting Directive (CSRD) and Corporate Sustainability Due Diligence Directive (CSDDD).
Markus shares firsthand insights on how his team is preparing for compliance, breaking down the complexities of repor...2025-01-1440 min
Never Mind the Pain PointsFuture-proofing CX: Trends, trust, and strategyIn this episode of CX Talks, host Simon Blosse is joined by CX strategy experts Julien Kervella and Loic Le Fouest, to explore the evolving landscape of customer experience. Together, they discuss the transformative power of customer-centric strategies in navigating today's complex market dynamics.
From the growing impact of AI and personalisation to fostering trust and community in a world of self-directed consumers, Simon, Julien, and Loic dive deep into the trends reshaping CX. They also tackle the challenges organisations face in embedding CX at a strategic level, emphasising the importance of leadership buy-in, cross-functional collaboration, and sustainable, customer-first approaches.
...2024-12-0547 minNever Mind the Pain PointsThe impact of Generative AI at work on people and creativityIn this episode of Game Changers, host and Principal Consultant Sophie Brazell-Ng is joined by Clarasys change expert Scott Docherty to delve into the impact of Generative AI on people.
Together, they unpack how Generative AI is reshaping work and creativity, exploring its practical applications, challenges, and the importance of prioritising people in the adoption journey. From fostering innovation and efficiency to overcoming fears around AI, this conversation offers valuable insights for organisations looking to harness Generative AI effectively.
Drawing from their experience at Clarasys and their hands-on work with AI solutions, the duo share actionable tips on experimenting with...2024-12-0346 min
Never Mind the Pain PointsThe importance of purpose-driven changeIn this episode of Game Changers, host Sophie Brazell-Ng sits down with James Radford, former Chief of Staff at St John Ambulance, and Alex Wilford, Managing Consultant at Clarasys, to discuss the essentials of creating purpose-driven change across sectors.
With backgrounds spanning nonprofit leadership and purpose-driven consulting, James and Alex dive into how organisations can align purpose with impactful outcomes, sharing insights on the PAS808 framework and the power of defining “optimal contribution.” They explore purpose from multiple angles—from transforming charity work and fostering community alignment to navigating purpose-driven strategies in business.
Drawing from their involvement in Clarasys’s purpose...2024-11-0547 minNever Mind the Pain PointsUnlocking business potential through purpose - A Blueprint for Better BusinessIn this episode of our ‘Game Changers' podcast, host Alex Wilford is joined by Sarah Gillard, CEO of A Blueprint for Better Business, to explore the transformative power of purpose in business. Together, they dive into the key role that purpose plays in shaping not just brands, but entire organisations, and how it can unlock innovation, cultural strength, and new strategic opportunities.
Sarah shares her experience working on the purpose re-articulation at John Lewis Partnership and reflects on the importance of authenticity in purpose-led branding. They also discuss how businesses can shift from profit-driven models to ones that prioritise people an...2024-10-2456 min
Never Mind the Pain PointsHow to create a purpose-led strategyIn this episode of our Simply Sustainability podcast, host Ruth Wilkinson is joined by Andy Brown, Group Chief Sustainability Officer at Anglian Water Group, and Ed Leighton, Director of Strategy and Policy at Ofcom to chat through the intricacies of creating a purpose-led strategy.
As active members of the Purpose in Practice Community (PIPC) - a collective of senior leaders who explore innovative ways to put people and the planet at the heart of business and organisational success - Ruth, Ed and Andy discuss their involvement in the community’s collaborative ‘labs.’ These labs dive deep into key topics, offering hands...2024-10-1054 minNever Mind the Pain PointsGenerations of change: Bridging ideas for a purpose-driven futureIn this episode of ‘Simply Sustainability’, host Ruth Wilkinson welcomes guests father and daughter duo Andy and Emily Brown to explore the dynamic interplay between generations in shaping purpose-driven organisations.
Whether you’re a seasoned leader or an emerging talent eager to make your mark, this conversation reveals the transformative power of intergenerational collaboration. The trio delves into innovative ideas, the significance of cultivating passion within teams, and how to effectively bridge the gap between experience and fresh perspectives to drive meaningful change.
For more information and to read the transcript, visit our website: https://clarasys.com/insights/thinking/podcast/generat...2024-10-0351 min
Never Mind the Pain PointsEvolving ABM to unlock B2B successIn this episode of ‘Nevermind the Pain Points’, host Tom Carpenter and guest Phil Boyden from Sojourn Solutions dive into the power of account based marketing (ABM).
Whether you're a growing enterprise or an established player looking to refine your approach, this conversation will offer valuable insights into optimising your ABM approach. The duo explore real-world applications, the importance of cross-departmental collaboration, and how to effectively engage prospects at the right time.
For more information and to read the transcript, visit our website:2024-09-2627 minNever Mind the Pain PointsEffective management tips every leader should knowIn this episode of the Game Changers podcast, Sophie Brazell-Ng sits down with Wayne Clarke, co-founder of the Global Growth Institute, to explore what it really takes to be a world-class manager. Surprisingly, it’s not about complex strategies but about mastering the basics, investing in your people, and understanding their dreams and ambitions. Wayne shares insightful stories from his experience working with leaders at top organisations and challenges common corporate training strategies that focus on ROI over real value.
For more information and to read the transcript, visit our website: https://clarasys.com/insights/thinking/podcast/effective-management-tips-every-leader-should-know2024-09-1947 min
Human Powered: High-performing agency & consultancy teamsMaking a lasting difference to the way people live, work and grow - with Steven Writer-MaguireHow do you grow while continuously strengthening your culture and developing antibodies to incompatible working styles?
Steven Writer-Maguire is Director at the consultancy Clarasys. He joined the firm 8 years ago and has overseen growth from 40 to over 200 people in London and Boston.
In this episode, Steven shares how he:
Rapidly transitioned away from a traditional hierarchical consultancy mindset to one of trust and enablement
Set up a Team of Teams model where multi-disciplinary teams make decisions and collectively solve client problems by themselves
Uses their monthly F**k Up Challenge so everyone can s...2024-09-1731 minNever Mind the Pain PointsPractical tips for fostering psychological safety in the workplaceIn this episode of “Game Changers" host Sophie Brazell-Ng is joined by Sarah Partridge and Suzie Mossman-Monk to explore how leaders and team members alike can foster psychological safety to drive team success. The conversation dives into practical strategies for building trust, encouraging open feedback, and creating a culture of challenge that ultimately leads to high performance. Along the way, they share personal insights, real-world examples, and actionable steps to cultivate a psychologically safe environment in any team setting.
To read the full transcript, visit our website https://clarasys.com/insights/thinking/podcast/practical-tips-for-fostering-psychological-safety-in-the-workplace2024-09-1243 minNever Mind the Pain PointsEffective change management: Insights from Sally JennerIn this episode of "Game Changers," host Sophie Brazell-Ng is joined by Sally Jenner, an experienced change leader, to discuss the intricacies of managing and leading successful organisational transformations. Sally shares her experiences, practical tools, and key strategies for navigating change effectively, ensuring adoption, and measuring success.2024-09-0551 min
Tarka Talks Consulting PodcastEpisode #9: Clarasys talk expansionRichard Longstreet talks to Matt Cheung and Tom Bushell from Clarasys about personal and professional growth, scaling a business and international expansion.
Chapters
00:00:00 – 00:00:48: Introductions
00:00:49 – 00:07:57: Guest introductions and overview of Clarasys
00:07:58 – 00:13:36: Building the Clarasys brand
00:13:37 – 00:20:36: Establishing the company culture
00:20:37 – 00:33:53: Expanding into North America
00:33:54 – 00:38:59: The culture at Clarasys
00:39:00 – 00:45:33: The recruitment process at Clarasys
00:45:34 – 00:51:31: Final thoughts
After listening:
A big thank you to Matt and Tom for your insights – it was brilliant to have you both on the show! Find out more about our g...2024-08-2151 minNever Mind the Pain PointsOvercoming imposter syndrome in the workplaceIn this episode of Nevermind the Pain Points, join host Sophie Brazell-Ng, alongside guests Suzie Mossman-Monk and Sarah Partridge, delves into the topic of Imposter Syndrome in the workplace. Suzie, a chartered psychologist, and Sarah, a leadership consultant, share their professional insights and personal experiences with this common psychological phenomenon.2024-08-0736 min
Never Mind the Pain PointsThe future of MarTech: AI, CDPs & more with Sojourn SolutionsJoin Clarasys Associate Director Tom Carpenter and marketing expert Phil Boyden of Sojourn Solutions as they explore the complexities of MarTech, from automation platforms to AI, to CDPs, and offer practical advice on navigating the evolving tech landscape.2024-07-1621 minNever Mind the Pain PointsDriving transformation: in-house change management strategies from the BBC and beyondDive into the transformative world of in-house change management with the latest episode of our podcast. Learn from Lou Robey, former BBC Head of Change and Director of Women in Change, and Stephanie Ho, Senior Consultant at Clarasys, as they discuss innovative strategies for building change capabilities within organisations. Discover the power of community, the importance of people-centred leadership, and how to sustain change initiatives without extensive resources. Whether you're a seasoned professional or new to the field, this episode offers valuable insights into fostering a collaborative, adaptable, and forward-thinking workplace.2024-06-1451 minNever Mind the Pain PointsFlexibility and Focus: Embracing Hybrid Work ModelsIn this episode, explore the evolving landscape of hybrid work models with experts Sophie Brazell-Ng, Sarah Partridge, and Dr. Kristina Curtis. Dive into the challenges, strategies, and cultural shifts shaping the blend of remote and in-office work. Tune in for insights on leadership, employee retention, and creating a balanced, productive work environment.2024-06-1041 minNever Mind the Pain PointsMastering MarTech: Insights from Clarasys & Sojourn SolutionsJoin Tom Carpenter from Clarasys and marketing operations expert Phil Boyden from Sojourn Solutions in a deep dive into the evolving MarTech landscape. Discover actionable insights on integrating marketing and sales, leveraging existing technologies, and navigating the complex world of marketing automation and customer data platforms. Tune in to learn how B2B marketing is increasingly mirroring B2C strategies for better customer engagement and ROI.2024-05-2837 minNever Mind the Pain PointsVision to Victory: Coaching as a Leadership Game-ChangerJoin us as we explore the critical role that coaches play in unlocking the full potential of leaders. Through insightful discussions with industry experts and seasoned coaches, we uncover the secrets to increasing effectiveness and strategic growth. Tune in to discover how coaching can be your ally in navigating challenges and steering your career towards success.2024-05-0239 min
Brand and DeliverBrand And Deliver - A Masterclass in Consultancy Marketing Excellence - with Kelly RussIn this next episode of Brand & Deliver - your go-to podcast for ROI-focused marketing strategies in the professional industry, join Alex Lewis and Dan Gibson as they sit down with Kelly Russ, the brilliant Head of Marketing at Clarasys.
Clarasys, known as ‘The Experience Consultancy’, is a renowned international business consulting firm that has made waves with its innovative approach. With a remarkable 13 categories under its belt in The Financial Times UK’s Leading Management Consultants report, Clarasys is a force to be reckoned with.
In this episode, Kelly shares her wealth of knowledge on crafting and executing marketing strategies that d...2024-04-1755 min
Never Mind the Pain PointsCX talks - The modernisation of B2B Subscription offeringsCX talks - The modernisation of B2B Subscription offerings by Clarasys2024-04-0834 minNever Mind the Pain PointsCX Talks: Understanding B2B buyer behaviour and digital self-serviceDiscover the transformative trends in B2B buying as digital self-service experiences gain prominence.
Join CX experts Tom Carpenter and Simon Blosse as they delve into the changing dynamics between B2B and B2C, the impact of generational shifts on buyer behaviour, and strategies for engaging modern customers, in this episode of CX talks.2024-03-2740 min
Never Mind the Pain PointsLeading with Purpose: A chat with Aleema Shivji, the interim CEO of Oxfam GBIn this episode of Knowing Not-For-Profits, Clarasys sits down with Aleema Shivji, the interim CEO and Chief Impact Officer at Oxfam GB. They discuss Aleema's personal journey to leadership in the not-for-profit sector, Oxfam's vital work on the frontlines of ending poverty, and the broader challenges faced by the sector.2024-03-2536 minNever Mind the Pain PointsThe impact of leadership on employee satisfaction and company cultureIn this episode of Never Mind The Pain Points, host Sophie Brazell is joined by guests Sarah Partridge and Dr Kristina Curtis to explore the intricate relationship between leadership, employee satisfaction and organisational culture.
Host Sophie Brazell is a consultant at Clarasys and one of our Change Management experts.
Sarah Partridge is the Founder & Director of The Change Academy, who brings her extensive experience in coaching and organisational change to the conversation, unravelling the nuances of effective leadership.
Dr. Kristina Curtis is a behavioural scientist and expert in applied behaviour change. With a background in public health, Dr. Curtis shares...2024-01-2546 min
Never Mind the Pain PointsNavigating the Not-for-profit landscape in 2024In the third episode of ‘Knowing Not for profits’, Sustainability and Impact Lead and host, Sam Maguire, is joined by Chris Macqueen, Associate Director of Strategy and Planning at the Stroke Association, to reflect on the challenges and lessons learned in 2023 within the not-for-profit sector, particularly focusing on the Stroke Association’s experiences.
The discussion covers the impact of the COVID-19 pandemic, the cost of living crisis, and the ongoing challenges in the health and social care system.
You can find out more about the Stroke Associate on their website http://strokeassociation.org.uk.2024-01-1020 minNever Mind the Pain PointsReviewing wellbeing trends in 2023 and beyondWhat wellbeing trends have we seen this year and what are to come?
In this episode of Never Mind The Pain Points, our Performance Psychologist Suzie Mossman-Monk and Head of People Sophie Andrews delve into the world of wellbeing trends, discussing economic environment challenges, hybrid working trends, wider world tensions, the importance of enhanced employee benefits and support and addressing burnout and overwhelm.2023-12-1225 min
Climb In ConsultingEpisode 133: Reinventing Consulting: How adversity led to employee owned success, with Matt CheungIn this week’s episode, Nick chats with Matt Cheung, CEO at Clarasys, the international business consulting firm, focused on delivering the best possible experiences for their clients and their people.
Regular listeners may recognise Matt’s name, and that’s because Matt was the very first guest on Climb In Consulting.
Having previously talked about the origins of Clarasys and Matt’s journey to founding the business in that episode, Nick and Matt wanted to do something a little different with this one, and use it as a chance to go into detail on many of the principles behind Claraysi...2023-10-201h 07Never Mind the Pain PointsMastering personalisation: Tailoring customer experiencesPersonalisation is a hot topic, but what does it mean, what are the benefits and what should organisations consider to master the art?
In this episode of CX Talks, hosts and customer experience experts Simon Blosse and Tom Carpenter delve into the world of personalisation, unravelling the fine line between customisation and cost-effectiveness. Discover their insights on achieving impactful tailored experiences and the pivotal role of experimentation.2023-10-1049 minNever Mind the Pain PointsEmpowering charity sustainability: Driving change in NonprofitsIn the second episode of ‘Knowing Not for profits', hosts Tomas Vieira-Short and Ruth Wilkinson chat to guest Alex Davies, current Sustainability and ESG Lead at Cancer Research, about how non-profit organisations can embrace sustainable practices to drive efficiency, engage partners, and make a positive impact on their missions.
The trio explore challenges, funding opportunities, and practical strategies for implementing sustainability within the charity sector.2023-08-0340 minNever Mind the Pain PointsBenefits of moving to a diverse hybrid workforceJoin change experts Tanya and Hannah in this podcast episode as they discuss how organisations can sustainably move to a hybrid workforce, and the benefits doing so can bring.
The duo discuss why having a hybrid workforce allows a more diverse workforce, key change management concepts and considerations for organisations to enable a successful hybrid working model and the important part culture has to play in enabling success.2023-07-2625 min
Unsaid @ WorkHow to make work cool with Matt CheungSend me a message!This episode is a candid exploration of how to make work enjoyable, the balance between certainty and uncertainty, and how corporate dynamics often shape individual work experiences. My guest is Matt Cheung, CEO of Clarasys, a consulting company that’s won so many awards for being a great place to work that we can’t list them all here. So he makes for the perfect guest to talk about creating meaningful, cool workplaces. He shares personal stories and insight into the question of what makes work "cool". And we cover...2023-07-1043 min
Never Mind the Pain PointsLeadership and team dynamics: Nurturing high-performanceCatherine Stagg-Macey is an executive coach who has undergone a remarkable career transformation. Driven by an early fascination with understanding human behaviour, she transitioned from a successful corporate career to pursue her passion as a coach. Drawing from her own experiences and invaluable lessons, Catherine serves as a trusted mentor for mid-career professionals, empowering them to reignite their spark at work and navigate successful transitions. With a unique journey and unwavering commitment, she guides individuals in achieving fulfilment and fostering professional growth.
In this episode of Never Mind the Pain Points, our in-house performance psychologist Suzie Mossman-Monk chats to Catherine...2023-07-0425 min
Never Mind the Pain PointsHow can organisations become more progressive and empower high performing teams?In this episode of Never Mind the Pain Points, Pim de Morree, Co-founder at Corporate Rebels, chats to our in-house performance psychologist, Suzie Mossman Monk about how organisations can become more progressive and empower teams to highly perform.2023-06-2238 minNever Mind the Pain PointsAn interview with Rene OlivieriIn the first episode of our brand new podcast series ‘Knowing not for profits’, non-profit experts Ed Kemp Sloan and Sarah Rigby chat to Rene Olivieri, current Chair at The National Trust and RSPCA, about his career to date and any trends, challenges and opportunities the industry is facing.
They discuss the importance of trust, collaboration and setting small steps in order to achieve goals and the part an innovative mindset plays in success.2023-04-2537 min
Never Mind the Pain PointsEp.14 - Circular initiatives: Should firms be incorporating customer experience?In the fourteenth episode of ‘Clarasys presents: Simply Sustainability’, Clarasys’ Harriet Shelton and Jacob Brockman chat with Dr. Merryn Haines-Gadd, Research Fellow at the University of Exeter within the Exeter Centre for Circular Economy.
The trio discuss why organisations must consider circular initiatives, the part customers should play in the design process and how organisations can successfully combine the customer-centric mindset with circular ambitions.2023-04-1129 min
Never Mind the Pain PointsLead to Cash challenges and how to overcome themIn this episode of Never Mind the Pain Points, Simon and Honor discuss the entirety of the customer lifecycle, the evolution of lead to cash, challenges organisations are facing and why a customer-centric approach is imperative for success.2023-03-0130 min
Never Mind the Pain PointsEp.13 - Why reducing business travel emissions is so importantTripShift helps companies, track, reduce, mitigate and disclose transport-related carbon emissions through their automated carbon tracking platform.
In the thirteenth episode of 'Clarasys presents: Simply Sustainability', Clarasys' Sam Maguire chats to TripShift’s commercial director, Sebastien Thomas, about why decarbonising transport emissions is so important for businesses, challenges that arise that can cause setbacks for progression and how organisations can start making a difference in this space.2023-01-2532 minUnsaid @ WorkThe power of feedback to transform the workplace with Sophie AndrewsSend me a message!Feedback done well can transform the workplace culture. And today you will meet one such company that puts feedback at the very heart of the culture. Sophie Andrews is my guest today. She’s the Head of People at Clarasys, an international consulting firm, where they empower their people to drive their own growth and expertise.We discuss the difference between feedback and learning dialogues, why those conversations can be difficult, and how to manage received feedback. You’ll hear how to give feedback to others, even if they are h...2022-12-1138 min
Never Mind the Pain PointsEp.12 A chat with Thea Sherer, Springer Nature's Director of SustainabilityIn the twelfth episode of 'Clarasys presents: Simply Sustainability', Clarasys' Sam Maguire chats to Thea Sherer, Director of Sustainability at publishing company Springer Nature.
The pair discuss Thea's role in detail, what it takes to be a sustainability lead including tips and tricks, challenges faced, proud moments and the progress Springer Nature Group are making on their sustainability journey.2022-11-2939 min
Never Mind the Pain PointsWhat is reverse logistics?In the sixth episode of our Snack-sized sustainability podcast, Wilf Stoddart explains the term reverse logistics.
Tune in to hear what it means, how it works and the benefits for organisations.2022-11-0904 minNever Mind the Pain PointsEp.11 The UN Global Compact Young SDG Innovators Programme reflectionsIn the eleventh episode of 'Clarasys presents: Simply Sustainability' Clarasys' Jacob Brockmann and Estelle Douglas chat to Sophie Cassidy, Software Engineer from Vodafone and Social Value Consultant at Arup, Holly Crossland about the UN Global Compact Young SDG Innovators Programme which they all took part in this year.
The "is an opportunity for participating companies of the UN Global Compact to identify young talent within their organizations to collaborate and accelerate business innovation towards the Sustainable Development Goals (SDGs)."1
In 2022, Clarasys decided to send four of our team to take part in the programme to accelerate their knowledge around sustainability...2022-10-1234 minNever Mind the Pain PointsEp.10 An interview with values-led social enterprise BeluIn the tenth episode of 'Clarasys presents: Simply Sustainability', Clarasys' Sam Maguire chats to Claire Pearson, Business Development Director at sustainable drinks business Belu about being a values-led organisation.
Belu is a social enterprise in the UK that exists to change the way the world sees water, putting people and the environment first by investing in initiatives that benefit our planet, giving all net profit to WaterAid.
The pair discuss Belu and how they are inspiring others to do business better, offering advice to other organisations.2022-10-0525 minNever Mind the Pain PointsEp.9 Being a sustainability lead at The EconomistIn the ninth episode of 'Clarasys presents: Simply Sustainability', Clarasys' Sam Maguire meets Emily Jackson, Senior Vice President of Sustainability at global media organisation The Economist Group.
The pair discusses; how Emily landed and shaped her role and what it involves including challenges and achievements, how The Economist Group is committed to sustainability, and advice for other sustainability leaders to be successful.2022-10-0419 min
Never Mind the Pain PointsHow to develop and maintain high-performing teamsOur in-house performance psychologist Suzie Mossman-Monk catches up with accredited sport and exercise psychologist Dr Phoebe Sanders to discuss how to develop and maintain high-performing teams.
Phoebe is currently the Culture and Leadership Advisor for UK Sport. She has worked extensively with sports teams across the UK, including England Women's Cricket and holds a PhD in Psychosocial rehabilitation amongst numerous other well-respected qualifications in the field.
The pair discuss what makes a high-performing team, why high-performing teams need psychological safety, how to facilitate and how to approach managing high-performing teams.2022-09-2022 min
Never Mind the Pain PointsNon profit challenges: Does charity transformation ever work?Join Sarah, Simon and Ruth in the latest episode of Never Mind the Pain Points where they discuss: 'Does charity transformation ever work?'.
The trio delve into the challenges that the charity sector is facing today, why many charity transformations fail, how agile ways of working can help deliver quickly and why starting with the impact that you are trying to achieve and communicating effectively throughout is the key to success.2022-08-1729 minNever Mind the Pain PointsEp.8 How academic data can inform organisational decision making with Dr Rachel Smedley - PODCASTIn episode eight of 'Clarasys presents: Simply Sustainability', Clarasys' Olivia Birch chats to Dr Rachel Smedley, Senior Lecturer of Geography and Planning at the University of Liverpool, an expert in luminescence dating, a group of methods determining how long ago mineral grains were last exposed to sunlight or sufficient heating, and studier of past environmental change.
They discuss how academic data can predict future climate change patterns and be used to help inform organisational decision-making.2022-08-1116 minNever Mind the Pain PointsEp.7 Building a purpose-led drinks brand: The Union Coffee story - PODCASTIn the seventh episode of 'Clarasys presents: Simply Sustainability', our Sustainability Lead Sam Maguire chats to Union Hand-Roasted Coffee's Head of Ethical Sourcing, Pascale Schuit, who offers some tips and advice about what the value of being purposeful is and how others might be able to take themselves on a journey to being more purpose-led.2022-07-1221 minNever Mind the Pain PointsWhat is circularity and a circular economy?In the fifth episode of our Snack-sized sustainability podcast, Sarah Hammond explains the terms circularity and the circular economy.
Tune in to hear what they mean, why they're important and how your organisation can act to become circular.2022-06-1605 minNever Mind the Pain PointsEp.6 Interview with Ben Wielgus: Informa's Head of SustainabilityIn the sixth episode of 'Clarasys presents: Simply Sustainability', Ruth and Ben discuss motivations behind becoming a sustainability lead, what it's like to be in charge of the space at Informa, key skills needed for the role, benefits, challenges and opportunities involved, as well as advice and resources for those who are interested.2022-05-1627 min
The Consulting Growth PodcastEpisode 10: Matt Cheung, ClarasysSend us a textMatt Cheung is CEO and Co-Founder of Clarasys. Since founding Clarasys in 2010 it has grown from an idea to a team of over 180 Consultants working across a range of industries including financial services, events, healthcare, utilities and information services. Matt is an expert in Agile programme delivery having spent the majority of his career delivering large, complex system programs using Agile.More information at www.joeomahoney.com.Prof. Joe O'Mahoney helps boutique consultancies scale and exit. Joe's research, writing, speaking and insights can be found at www.j...2022-05-1136 minNever Mind the Pain PointsWhat is net zero?In episode four of Snack-sized sustainability, Sarah Hammond discusses net zero in under 5 minutes.
Tune in to hear what net zero means, why it's important to achieve it, and why organisations need to start making changes to get ahead of the curve.2022-04-2104 minNever Mind the Pain PointsEp.5 An interview with B Lab UKIn the fifth episode of 'Clarasys presents: Simply Sustainability', Non-profit organisation B Lab UK's Director of Growth and Product, James Ghaffari, chats to Clarasys' Ruth Wilkinson. The pair discuss B-Corp's mission and purpose, some tips and advice to other organisations who may want to undertake a B Corp and a discussion about the challenges that both B Corp and the business world are facing when trying to become more sustainable.2022-03-2430 minNever Mind the Pain PointsModern Slavery: why is it important for organisations?In episode three of our Snack-sized sustainability podcast, Sarah Hammond discusses modern slavery.
Tune in to hear what it is and what it means for organisations, how it relates to sustainability, what should be included in a modern slavery statement and five key things organisations should do to get started.2022-03-1704 minNever Mind the Pain PointsHuman Rights: how do they relate to sustainability?In the second episode of our Snack-sized sustainability podcast, Sarah Hammond is back to discuss the term human rights, in less than 5 minutes.
Tune in to hear a definition of human rights, how they relate to sustainability and benefits for organisations who assess what human rights mean at their company.2022-02-1704 min
Never Mind the Pain PointsCX Talks: How to consider technology in digital transformationIn our latest episode of CX Talks, Clarasys' own Tom Carpenter, Chris McIvor, Lindsay Cameron and Moray Busch explore where to start with tech selection, how to implement it, deal with any external uncontrollable factors, and ensure successful delivery post-transformation.2022-02-0235 min
Never Mind the Pain PointsKey considerations of digital transformation: organisation - PODCASTIn our latest podcast, Clarasys' own Ben Lover, Helen Morgan and Moray Busch explore what organisations must focus on during a digital transformation and the four-stage model of change to enable success. Listen here or read on for an edited transcript.2022-01-2627 minNever Mind the Pain PointsWhat is social value?In episode one of our brand new Snack-sized sustainability podcast, Sarah Hammond discusses social value in under 5 minutes.
Tune in to hear what social value is, why it's important, the benefits it can bring to organisations and how you can measure it.2022-01-2004 minNever Mind the Pain PointsCX Talks: How to consider the business in a digital transformationIn this episode, Clarasys' own Tom Carpenter, Sarah Rigby and Simon Blosse explore how to consider the business in a digital transformation. They discuss the importance of having a business vision and using it as a starting point for the transformation ensuring it takes the customer into account, aligning your transformation to your business strategy and practical steps listeners can take including mapping, analysing, prioritizing, testing and learning to get you on the right track.2022-01-1934 minNever Mind the Pain PointsCX Talks: Why is considering customer experience in digital transformation essential?In our latest podcast, Clarasys' own Tom Carpenter, Loïc Le Fouest and Adam Uddin discuss why considering customer experience in digital transformation should be a key focus, some of the actions to take (and questions to ask) in order to prioritize your efforts, the importance of testing and understanding your customer journey, why being agile and iterative helps the process, and the role your employees play in the digital transformation.2022-01-1227 minNever Mind the Pain PointsEp.4 Hubbub x Clarasys: teamwork makes the dreamworkIn the fourth episode of 'Clarasys presents: Simply Sustainability', environmental charity Hubbub UK's Creative Partner Sarah Divall chats to Clarasys' own Sam Maguire and Sarah Hammond about our partnership.
They touch on; the great initiatives that Hubbub run to create a more sustainable world, why simplifying language around sustainability is so important, why collaboration is crucial when it comes to sustainability, fun ways you can engage your employees and the impact employee engagement can have towards a more sustainable future.2021-12-0937 minNever Mind the Pain PointsEp.3 The link between successful sustainable business and a thriving society - why does it matter?In Episode 3 of Simply Sustainability, Dr Sarah Ivory, Lecturer and Director of the Centre for Business, Climate Change and Sustainability at the University of Edinburgh Business School, joins our Sustainability Lead, Sam Maguire.
The pair discuss why sustainable business is important for a thriving society.
They touch on why business exists, why critical thinking is essential, why leadership is key to sustainable business, what drives leaders towards sustainable business and encouragements, considerations and priorities for organisations to become more sustainable.2021-12-0222 minNever Mind the Pain PointsEp.2 - Why should sustainability be embedded across your strategy architecture?In Episode 2 of Simply Sustainability, Clarasys's Sustainability Lead Sam Maguire is joined with Hannah Frost, owner of Frost ESG and member of Clarasys sustainability advisory board.
The pair discuss why it's so important to embed sustainability across your entire strategy architecture.
They touch on why purpose is key in laying the ground rules of what your company stands for, examples of important considerations for organisations to relate to every department when forming a strategy, and why forming strong partnerships with other organisations can be a successful approach to tackling sustainability.2021-11-2424 min
Never Mind the Pain PointsClarasys presents: Simply Sustainability Ep.1 - Why we are doing sustainability at ClarasysJoin Sarah, Steven, and Sam as they kickstart our brand new podcast series 'Clarasys presents: Simply Sustainability'. In episode one, the trio discuss why we are doing sustainability at Clarasys and touch on why sustainability is important to them, why the next generation should be a key motivation to make changes, and why we are the right consultancy to work with for clients with sustainability challenges.2021-11-1516 min
Never Mind the Pain PointsHow can you use your employee's feedback on their experience to drive CX Improvements?Join Sarah, Rob and Cat as they discuss how you can use employee feedback to improve your CX.
Principal Consultant Sarah Daley is one of our CX experts. Clarasys Consultants Rob Simmons and Catriona McKimmie are part of our internal insights and improvements team.
The podcast begins with a brief overview of what we mean by employee experience and how it links with customer experience. Sarah explains the importance of gathering employee feedback throughout their time at an organisation.
Cat reveals the two types of feedback you can gather, and what we do at Clarasys to get employee feedback. Rob...2021-08-3126 min
Never Mind the Pain PointsFour key areas to think about to ensure a successful digital transformationJoin Matt, Tom and Ben, in this episode of CX Talks as they discuss the four key areas to think about to ensure a successful digital transformation, and explain their importance:
1. Business
2. Organisation
3. Customer
4. Technology
The trio talk about the significance of aligning your digital transformation to your business strategy and why it’s important to have an overarching vision for your business, despite individual and departmental priorities.
Matt uses his experience to talk about a trap that people can often fall into during digital transformations and explains why accepting change is crucial.
They move on to talk about how be...2021-07-0627 minNever Mind the Pain PointsCX Talks: What does good CX look like?Join Steven, Sarah and Loïc as they discuss what good CX looks like in our latest episode of ‘CX Talks’.
Good CX (customer experience) is something that most organisations strive to have, but it’s important to understand what that means.
The podcast begins with our Chief Client Officer, Steven Writer-Maguire, asking the pivotal questions: What does good CX mean and what does it actually look like?
Steven interviews our very own CX experts Loïc Le Fouest and Sarah Daley and the trio draw on their own experiences to help answer these questions.
They go on to discuss what the...2021-05-0624 min
Claudia's two centsHow do you come up with a grounded people vision?Explaining how we did it at Clarasys made this weeks episode slightly longer but I feel quite practical to replicate in your own firm. This weeks question comes from Agnes Kuffel linkedin.com/in/agnes-kuffel-6259b814 In summary: Most importantly involve the people that are affected day to day to make it real - don’t come up with it just on your own. Use the outside in approach to consider a wide range of views and get people’s imagination flowing Create the roadmap of your people journey and then use your o...2021-03-0210 min
Never Mind the Pain Points2021 - 01 Data Maturity Podcast (DataSparq) FINALClarasys and DataSparq come together in our latest data maturity podcast to discuss the common data problems firms are facing, and how and where to start when using your data.2021-02-1127 min
Never Mind the Pain PointsMakepositive and ClarasysJoin Omar, Director of Delivery and SVP Customer Success at MakePositive, as he discusses how customer experience and employee experience impact one another, alongside Sophie Di Clemente and Ed Kemp-Sloan.
Customer experience and employee experience are ultimately interlinked, particularly in retail, find out how in our latest podcast.2021-01-2220 min
Never Mind the Pain PointsCX Workshop PodcastIn an effort to help support organisations, and their people in achieving these goals, Clarasys offers a range of free Customer Experience (CX) workshops around helping clients understand where they are on CX journey & help them to identify what is needed next using tools/techniques and facilitating conversation so that attendees create applicable takeaways to become more customer-centric.
So what have we discovered through carrying out these workshops? What are the current key priorities and trends that organisations have expressed around CX? What are the ways that are currently being used to build a customer-focused mindset? Find out in our...2021-01-1421 minNever Mind the Pain PointsTransforming expertise: Omdia's Journey with Alya and ClarasysOmdia unifies and harnesses the depth and breadth of expertise from Informa Tech’s legacy research brands: Ovum, IHS Markit Technology, Tractica and Heavy Reading. Today we're joined by Tom, from Clarasys, and Alya, Transformation Director for Omdia and Informa Technology. Together they relate their experience of leading the transformation project at Informa Tech, the rolling out of Omdia.2021-01-0730 minClaudia's two centsCommunicating during adversityQuestion by Al Lakhani How to communicate during adversity? https://www.linkedin.com/in/getidee/ In summary ...my two cents on communicating during adversity Treat your people like adults.Share your plan and what needs to happen - be as transparent and honest as possible, then trust your people to do what it takes and come up with the how to bits.. Remind them that it's ok to try something new, have their back or be there if they need help or support.Deliver the plan together and k...2021-01-0406 min
Never Mind the Pain PointsTaking your first steps on the data management journeyIn this episode, we will be bringing together our in house experts to talk about all things data. We look at its influence across industries, our companies and our customers, and the culture and mindset needed to bring your people on a data journey.
Today, we will be shining a spotlight on the N4P sector and delving into why data and its management is becoming more and more important for charities, and what they can do to begin their data journey.
Join Milan, Phil, and Aneesha, Clarasys' data "gurus" as they discuss the data difficulties that the charity sector...2020-11-0924 min
Never Mind the Pain PointsLGBTQ+ Podcast Allyship - part oneAllies are people that show up and stand up for what they believe in. The events of 2020 have shown the continued need for allies in our world. In part one of this podcast, members of the Clarasys team discuss what they think an ally is, in the context of the LGBTQ+ community and beyond. Listen in to find out more!2020-07-1629 minNever Mind the Pain PointsLGBTQ+ Podcast Allyship - part twoAfter discussing what it means to be an ally and how this is relevant in the LGBTQ+ community in part one of this two-part podcast, here we discuss experiences of being an ally and how to be a better ally.
In part two of our podcast on allyship in the LGBTQ+ community, the Clarasys team talk about their experiences of being an ally, situations where they would have liked to have had an ally with them and some tips on how to be a better ally.2020-07-1640 min
Never Mind the Pain PointsCX Talks: Customer LoyaltyJoin Tom and Lawrence as they discuss customer loyalty and how your CX can play a big part in either encouraging or dissuading this.
Customer loyalty is something the majority of organisations aim for to ensure that their customers keep coming back, to ensure that their business has a source of sustained, guaranteed income and consistent, reliable buyers, and a reduction in sales cost. So how is this achieved?
The podcast starts by posing the ultimate question: how do you go about keeping a customer loyal, especially in this modern age where it's easy to switch between different retailers, companies...2020-03-3012 min
Never Mind the Pain PointsTimes 100 - Taggie & Sandi (2)Listen in as Sandi and Taggie discuss the recent celebrations at The Sunday Times 100 Award Ceremony and Clarasys' ranking in the top 20 best companies to work for consistently over the past 3 years. The pair not only discuss the event itself, but also how the award was applied for and won, the culture at Clarasys, and their highlights from working at a company that has continually ranked so highly.
So what does make employees at Clarasys enjoy working there? For Taggie, recruitment co-ordinator at Clarasys, her highlights include the company hypnotherapist, massages at company socials, and the safe environment that is...2020-03-0308 min
Never Mind the Pain PointsCX Talks: Improvising in the workplaceJoin Moray and Tom for our latest episode of Clarasys CX Talks. This week, the pair look at the Rada Business Research Division - How to think on your feet, The art of improvisation in the workplace. They talk through the limits of decision trees, lack of employee empowerment, and the importance of flexibility that limit your workforce. Instead of having strict guides, which encourage these limitations, Moray discusses the potential of ‘guardrails’ as opposed to ‘guides’, and giving employees the potential to choose the ‘how’ of their own working. With key nuggets of advice - such as ‘thinking out loud’ or using...2020-01-0812 minNever Mind the Pain PointsCX Talks: That dragon advert- With Ian Golding and Veronika LuxemburgThis episode sees Tom Carpenter joined by Global Customer Experience Specialists Ian Golding and Veronika Luxemburg and Clarasys CX expert Emily Jenkins. This discussion evolves from the benefits of the John Lewis 2019 Christmas advert and why there is so much more of a push in the 'Golden Quarter' over any other period of the year.
Ian Golding is a highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. An internationally renowned speaker and blogger on the subject of customer experience (ijgolding.com/blog), Ian also served on...2019-12-2321 min
Never Mind the Pain PointsVetting in the Charity sector - with Jennifer Kelly‘Vetting, where do you start, really?’ In a conversation between Jennifer Kelly, Head of Safeguarding at The Prince’s Trust, Genevieve Cox, and Andrew McGrath, from Clarasys, this podcast explains what vetting means in the context of the charity sector and how The Prince’s Trust have been implementing a new system for vetting checks for volunteers and staff at the Trust.
The first half of this podcast looks at vetting, the process ensuring that suitable workers and volunteers are employed, based on the relevant needs and vulnerabilities of those who they will be working with. It discusses the various complexi...2019-12-1828 minNever Mind the Pain PointsCX Talks: A killer user experienceThis weeks episode is a discussion framed around user experience in the healthcare industry. Tom Carpenter is joined by Lawrence Alfred where they talk about designing solutions keeping in mind all those impacted by the solution, not just the users.
We thank Dr Gyles Morrison for his article 'Bad Healthcare UX is Killing People' which invoked a series of discussions around the topic of user experience and people experience.
Follow Clarasys on your favourite social media channel for information and to ask questions, alternatively email podcast@clarasys.com!
Episode article link:
https://medium.com/@drgylesmorrison/bad-healthcare-ux-is-still-killing-people-be3270f281b32019-12-1111 minNever Mind the Pain PointsCX Talks: M&A. An acquired taste...On this episode, Tom is joined by Matt Austin in discussing the effects of M&A on customer experience namely the areas board members tend not to consider when going through the merger or acquisition process.
Follow Clarasys on your favourite social media channel for information and to ask questions, alternatively email podcast@clarasys.com!
Episode article link:
https://www.cmswire.com/customer-experience/how-to-handle-customer-experience-during-a-merger-or-acquisition/2019-11-2717 minNever Mind the Pain PointsCX talks: McDonald's personalisationTom Carpenter is joined by Lawrence Alfred, a customer experience specialist, to discuss an interesting move by the fast food giant MacDonald's.
Follow Clarasys on your favourite social media channel for information and to ask questions, alternatively email podcast@clarasys.com!
Episode article link:
https://www.entrepreneur.com/article/3322392019-11-1307 min
Never Mind the Pain PointsA call for change in Wealth Management- With Gregg DennisWealth management is one of the most attractive sectors in the Financial services industry due to the greater growth prospects, lower capital requirements and higher returns on equity. However, there is a call for change in the area as a new generation comes into play with new expectations.
On this episode we are joined by wealth manager, Gregg Dennis, from Owl Private Office. After a brief conversation on the state of the industry, Gregg and Daisy get stuck into discussing the effects of an ageing population. It is not just the fact that the average age of a client is 71...2019-10-1630 minNever Mind the Pain PointsA different outlook on life, returning from maternity leave- With Lucile KnightThe importance of a great culture is hugely important to the overall health of your company. Cultivating a great company culture is important not only for employee engagement, happiness and retention, but also, solidifying the foundations for a thriving business; regardless of economic changes.
As the Sunday Times Best Small Consulting firm to work for in the UK 2019, we thought we were best placed to share our views on what makes a great culture. But not only does this apply to our organisation, all our clients would agree that it is one of the main reasons they love working with...2019-09-2512 minNever Mind the Pain PointsTalking Agile with Matt RoadnightAgile is no longer a 'new' concept; Agile methods are increasingly well defined and the benefits are more widely acknowledged. As an organisation that is truly Agile from the ground up, we understand the benefits of using this approach, so much so that we have our own- the Clarasys Agile Method (CAM).
In this episode Clarasys CEO Matt Cheung is joined by old friend and Agile specialist Matt Roadnight. The two cover more detailed topics into the Agile approach after reminiscing about a project they both worked on for a complex organisation who had failed their delivery several times before...2019-08-2734 minNever Mind the Pain PointsAward winning transformation- With David GallihawkTransformation is essential for evolution. This is especially true for enterprise organisations with hundred’s of thousands of customers. But how do you go about delivering a truly successful transformation project?
On this episode Tom Carpenter, a customer experience specialist at Clarasys, is joined by Refinitiv’s Director of Digital Products- David Gallihawk. Tom and David have an in-depth discussion on how they went about delivering an award winning transformation project in an enterprise organisation. The MyRefinitiv team have collected several awards including winning the award for Best User Experience at the Digital Experience Awards 2019.
The two start off the discussi...2019-08-1349 minNever Mind the Pain PointsKids with Nokias...?- With Tom CoppockIt is no secret that customer expectations have changed in recent times and technology has constantly evolved. These days it is often seen as being essential to use this tech to aid in your customer experience. In this episode of Never Mind the Pain Points Managing Consultant Matt Austin is joined by Tom Coppock from Acrotrend in discussing these matters.
Firstly, Matt and Tom talk about how analytics can be a business differentiator and how the times have changed from investing millions into a giant set of infrastructure to one where you can do huge scale data analytics much cheaper...2019-07-3048 minNever Mind the Pain PointsMyths and the root of all evil- With Anthony MclaughlinAh yes, the insurance industry. One we all interact with and one that people tend to have a negative perception of. Well, it's actually really quite fascinating how they approach customer experience with so few levers they can pull on.
On this episode Head of Direct Marketing and CRM for Swinton Insurance Anthony Mclaughlin joins Clarasys CX specialists Tom Carpenter and Lawrence Alfred in this Customer Experience episode of Never Mind the Pain Points.
Listen to gain valuable insight into the world of insurance where a differentiated CX is notoriously difficult to achieve. Discussions include how the insurance market and...2019-07-1639 minNever Mind the Pain Points'Forensic' vs 'Blunt' Transformation- With Shahzad SaleemAt some point in time, most organisations will experience a Cost transformation initiative in their organisation, but being blunt by making cuts and slashing budgets will affect you in more ways than you may realise!
Shahzad Saleem is the CEO at Cost Transformation Consultancy (CTC) and has years of experience in this domain. A notable achievement was leading a £6 billion cost out programme at BT. Alongside Shahzad in this episode is Clarasys PC Richard Hibbert who also has a wealth of knowledge in the area. They discuss the topics of Cost Transformation, Customer Experience and how to balance them.
In t...2019-06-2442 minNever Mind the Pain Points'Data Chaos' and 'Sexy Data'- With Kennedy WarwickA lot of you are probably thinking 'Data!? What a boring topic!'. Well, first of all you are wrong. Secondly, whether it be a global financial solutions organisation, a medium sized consultancy or a new hair dresser startup, data is fundamental to the modern day business. And we can tell you for a fact that this episode is well worth the listen!
On this episode, Clarasys CEO Matt Cheung talks enterprise data governance with Kennedy Warwick the former head of customer data at Refinitiv.
Kennedy and Matt discuss the questions most Data professionals are asking including; whose shoulders should...2019-05-1735 min
Climb In ConsultingEpisode 20 - The 7 Business and Life lessons I've learnt from running a podcastToday’s episode is episode 20 of the podcast and to celebrate reaching 20 episodes I wanted to share my 7 biggest career and life lessons from running the podcast!
The 7 Lessons that I discuss in today’s episode:
The power of Linked In for Business Development
The importance of Personal Brand in today’s business world
Why you should focus on delivering value first
The importance on focusing on the right things and not worrying about making everything perfect
How to delight your customers/clients/guests
The importance of testing and iteration
And why everyone should do a podcast!
Things I mentioned in tod...2018-07-2026 minClimb In ConsultingEpisode 1 - Matt Cheung - ClarasysMatt Cheung is CEO and Co-Founder of Clarasys. Since founding Clarasys in 2010 it has grown from an idea to a team of over 70 Consultants working across a range of industries including financial services, events, healthcare, utilities and information services. Matt is an expert in Agile programme delivery having spent the majority of his career delivering large, complex system programs using Agile.
We cover a huge range of different topics in this conversation including:
Why many Agile projects fail and what you can do to ensure yours doesn’t
Why you don’t need an expenses policy and what it says abou...2018-02-161h 08