ClearlyRated - Podcast Details

Shows

Highly Adaptive Excellence in Execution with Eric GreggSummary In this eye-opening episode of Highly Adaptive, Jeff Pelliccio and Erin MacKenzie welcome Eric Gregg, founder of ClearlyRated and the driving force behind Best of Staffing, to tackle a paradox that's plaguing the industry: why firms with identical strategies, tech stacks, and training can deliver wildly different client experiences from office to office. Drawing from over two decades of measuring what actually matters in staffing, Eric reveals a startling truth—over half of all quits and fires happen within the first week, with more than half of those occurring on the first day. Yet most firms sp...

2025-11-1239 min

Built With Purpose Client Experience and Growth with Ryan Suydam & Tim AsimosEpisode Summary: In this episode of Built With Purpose, host Chris Fay sits down with Ryan Suydam, co-founder of Client Savvy and now CX Architect at ClearlyRated, and Tim Asimos, Head of Growth at Client Savvy, to unpack how listening, empathy, and purposeful leadership can transform client relationships and fuel organizational growth. From Ryan’s journey starting in architecture to building one of the leading client experience platforms in professional services, to Tim’s perspective on evolving an industry still catching up on CX adoption, the conversation dives into the strategies, stories, and mindsets shaping the future of c...

2025-09-161h 05

2 CPAs & The Mic Ep. 19 - Feedback Is Fuel: Turning Criticism into Client Loyalty In episode 19 of 2 CPAs & The Mic, we sit down with Eric Gregg, founder of ClearlyRated, to explore how professional service firms can elevate client satisfaction using the Net Promoter Score (NPS). Eric breaks down the NPS system, shares insights from CCK Strategies' own experience, and explains why feedback—especially the tough kind—is a goldmine for growth. From the emotional impact of client responses to the role of technology and emotional intelligence, this episode offers practical strategies for turning feedback into loyalty. Tune in for actionable advice, industry trends, and a fresh perspective on what it means to truly serv...

2025-08-1457 min

The Intangible Brand Ep 4 – The Truth About CX in Professional Services | Tim AsimosWatch this episode on YouTubeAre you measuring client experience (CX) in a way that actually reflects reality, or just relying on outdated metrics?In this episode, Tim Asimos, Head of Growth at Client Savvy, A ClearlyRated Company, explores what professional service firms get wrong about CX and how to build a client-centric culture that actually drives growth.In this EpisodeHow CX is gaining traction across AEC, especially through culture and leadership. (01:00)The difference between CX...

2025-08-0552 min

Secrets of Staffing Success [InSights] How Top Staffing Firms Use Marketing Automation to Win Clients FasterStruggling to scale your outreach without overwhelming your sales team? In this episode, we break down how marketing automation for staffing firms is transforming business development—if used correctly. On this episode of InSights, presented by Haley Marketing, Brad Bialy and Rachel Reed tackle one of the biggest misconceptions in staffing today: that automation just means blasting emails. Instead, discover how the best firms are building intent-based journeys that track buyer behavior, signal readiness, and trigger hyper-personalized follow-ups that drive actual conversions. Expect to Learn: 1. Why more emails ≠ better results 2...

2025-07-0838 min

CPA Trendlines Podcasts Mitchell Reno: Client Experience as a Growth Driver | Gear Up For GrowthFirms with client experience programs see 19% higher growth rates, according to ClearlyRated study. Gear Up for GrowthWith Jean CaragherFor CPA TrendlinesCreating a truly differentiated client experience can be the key to standing out in a profession defined by trust, service, and technical excellence. That’s the message from Mitchell Reno, director of client experience at Rehmann, in this episode of Gear Up for Growth, hosted by Jean Caragher, president of Capstone Marketing. Gear Up for Growth spotlights the best strategies for smart and...

2025-05-3030 min

Advancing Talent Acquisition Why Candidate Experience Is Your Hidden Hiring AdvantageIn this episode of Advancing Talent Acquisition, Jenna Hinrichsen sits down with Eric Gregg, founder of ClearlyRated, to explore how customer experience directly influences the hiring process. They discuss why treating job candidates like consumers is critical, how employee and customer experience are deeply connected, and what companies can do to build a more candidate-friendly, experience-driven hiring strategy. Connect with Jenna and Eric! Jenna Hinrichsen: https://www.linkedin.com/in/jenna-hinrichsen-2b03342/ Eric Gregg: https://www.linkedin.com/in/ericgregg/

2025-05-2219 min

Accounting Answers Podcast Accounting in the AI Age: Preparing Them for TomorrowEp: 28 Top experts answer: "Will the next generation of accountants be any different from their predecessors?"The Accounting Answers Podcast, hosted by Rob Brown, asks critical questions of the experts, leaders and influencers who shape the decision-making of accountants, CPAs and finance professionals. Today we ask:Will the next generation of accountants be any different from their predecessors?You'll hear insightful and passionate answers from these 5 experts and influencers:Ellen Choi | Co-founder of Aiwyn, bringing practice automation tech to accountantsEric Gregg | CEO of ClearlyRated, exclusive client experience intel...

2025-03-0411 min

The Staffing Show Hiring for Grit and Drive with Jeffrey Bowling and Eric GreggHow do leaders stay ahead in a rapidly evolving industry while preparing for the future of work? During this episode, we sit down with Jeffrey Bowling, Co-Founder and Partner at Four Piers, and Eric Gregg, Founder and CXS at ClearlyRated. First, we discuss key market trends, how AI is changing the recruitment industry, and some of the tools that leaders can leverage to navigate turbulent times effectively. Predicting how the hiring landscape may change in the next three to five years, we explore growth strategies and ways to measure performance to ensure organizational success. We examine the critical role of...

2024-12-121h 11

Accounting Answers Podcast From Numbers to Narratives: The Accountant’s EvolutionEp: 8 Top experts answer: "Are business owners any closer to receiving proactive advice from accountants?"The Accounting Answers Podcast, hosted by Rob Brown, asks critical questions of the experts, leaders and influencers who shape the decision-making of accountants, CPAs and finance professionals. Today we ask:Are business owners any closer to receiving proactive advice from accountants? You'll hear insightful and passionate answers from these 5 experts and influencers:Zane Stevens | Thought leader, podcaster, and account business owner helping wineries succeedEllen Choi | Co-founder of Aiwyn, bringing practice automation tech to...

2024-10-1510 min

Accounting Answers Podcast The Efficiency Edge: Innovative Software for AccountantsEp: 92 Top experts answer: "What could the tech/software vendors do better to serve accountants?"The Accounting Answers Podcast, hosted by Rob Brown, asks critical questions of the experts, leaders and influencers who shape the decision-making of accountants, CPAs and finance professionals. Today we ask:What could the tech/software vendors do better to serve accountants?You'll hear insightful and passionate answers from these 5 experts and influencers:Zane Stevens | Thought leader, podcaster, and account business owner helping wineries succeedEllen Choi | Co-founder of Aiwyn, bringing practice automation tech to...

2024-07-0911 min

Accounting Answers Podcast The Next Chapter in Accounting Success: Emerging TrendsEp: 87 Top experts answer: "What, if anything, will significantly change accounting in the next few years?"The Accounting Answers Podcast, hosted by Rob Brown, asks critical questions of the experts, leaders and influencers who shape the decision-making of accountants, CPAs and finance professionals. Today we ask:What, if anything, will significantly change accounting in the next few years?You'll hear insightful and passionate answers from these 5 experts and influencers:Zane Stevens | Thought leader, podcaster, and account business owner helping wineries succeedEllen Choi | Co-founder of Aiwyn, bringing practice automation...

2024-07-0210 min

ClearlyRated Survey Says Podcast Empowering Women in Staffing: Inside Roth Staffing's Award-Winning JourneyJoin us as we welcome the award-winning Roth Staffing Companies in our latest podcast episode! We're honored to have two incredible women who are making waves in the staffing industry - Denize Orozco and Jennifer Simonson. Roth Staffing recently earned the prestigious Best Staffing Firms for Women 2024 award, and Denize and Jennifer are here to share their insights and experiences. These powerhouse women are revolutionizing the industry and advocating for women’s empowerment. Denize Orozco, Roth’s Community Engagement Manager, combines her project management and marketing expertise to forge partnerships with professional organizations, nonprofits, and community groups. She’...

2024-05-1653 min

Accounting Answers Podcast Accounting Adaptations: Facing Future Challenges Head-OnEp: 50 Top experts answer: "What are your top 3 predictions for the accounting world in coming years?"The Accounting Answers Podcast, hosted by Rob Brown, asks critical questions of the experts, leaders and influencers who shape the decision-making of accountants, CPAs and finance professionals. Today we ask:What are your top 3 predictions for the accounting world in coming years?You'll hear insightful and passionate answers from these 5 experts and influencers:Ellen Choi | Co-founder of Aiwyn, bringing practice automation tech to accountantsEric Gregg | CEO of ClearlyRated, exclusive client experience intel...

2024-05-1014 min

ClearlyRated Survey Says Podcast How Motus Recruiting and Staffing Prioritizes Gender EqualityWe're thrilled to bring you another extraordinary guest on our podcast, Lyssa Kohnke. As the President of Motus Recruiting and Staffing, she has become a driving force in her industry and a champion for women, helping to earn Motus our coveted Best Staffing Firms for Women award this year. Through collaboration and her ability to anticipate needs, Lyssa builds long-term business relationships while recognizing the importance of having a positive effect on a candidate’s career. Tune in to learn the following: What does being named the Best Staffing Firm for Women mean to Motus...

2024-05-0243 min

ClearlyRated Survey Says Podcast Behind the Survey - Synergis' Path to Best of Staffing SuccessAs you know, we love featuring our clients! And better yet, our clients who have been surveying with us for over a decade. In this episode, we celebrate Synergis, the recipient of our 10-Year Diamond Award for exceptional client and talent satisfaction. Join us as we sit down with Synergis President, Tracey Klein, to uncover the secrets behind their remarkable achievement and learn how prioritizing customer and talent experience has been a key driver of their success. From the critical role of feedback to the impact on growth and brand reputation, this episode offers valuable insights that showcase Synergis' c...

2024-04-1841 min

2024-04-1011 min

Secrets of Staffing Success [Stage] Robin Mee and Kim Whiteley - Trends Impacting the Talent Acquisition IndustryOn Take the Stage, presented by Haley Marketing, we bring you the BEST speakers, coaches, trainers, and strategic partners from across the staffing and recruiting industry every other week. More than your standard interview, each conversation is built off of a specific session or topic these industry thought leaders bring to conferences and audiences around the country. KEY MOMENTS On this episode of Take the Stage, Brad Bialy is joined by Robin Mee (CEO and Founder, MeeDerby) and Kim Whiteley (President, MeeDerby). On this episode we discuss trends impacting the talent acquisition industry. Why...

2024-04-0844 min

ClearlyRated Survey Says Podcast Why CX Is Imperative for IT ServicesIn this episode, we discuss the crucial role of Customer Experience (CX) in IT Services. While CX is a regular topic on our podcast, we seldom hear about its importance in the IT sector. We've invited Lori Cunningham from Apex Systems to enlighten us on the subject. As Apex’s Strategy Executive for Energy, she is a whiz in client management, overseeing intricate sales, project, and global programs. Her hallmark is fostering and maintaining robust internal and external relationships. In this episode, we'll cover:• The technology side of Apex• The challenges encountered in combining IT Services and CX...

2024-04-0327 min

ClearlyRated Survey Says Podcast How Survey Results Can Influence Your Firm Goals (Interview with Falvey Insurance)Join us as we celebrate our 40th episode and women's history month with Megan Bell, VP of Marketing at our client, Falvey Insurance. Megan, a proven leader in the insurance industry and a 2022 Elite Woman honoree from Insurance Business America, will delve into how survey results can shape your business goals. Within this episode, Megan provides insight into:An introduction to Falvey and what initiated their survey processThe role ClearlyRated plays in achieving Falvey's objectivesTheir survey data proceduresTaking data collection to the next levelA surprising survey finding that led Falvey to reconsider strategic initiativesThe most significant...

2024-03-1328 min

2024-03-1310 min

ClearlyRated Survey Says Podcast From Good to Great: Amplifying CX, Trust, and Reputation in StaffingJoin us in this episode as we dive into one of the key themes from our latest staffing report, Inside the Staffing Mindset, with our CEO, Eric Gregg. We'll be exploring the importance of Amplifying CX, Trust, and Reputation in Staffing. Tune in to hear Eric's insights on these findings and more. Main points of discussion: Correlation between customers' satisfaction and feeling "heard"Trusted sources for choosing a staffing firmImportance of firm reputation and recruiter/account manager perceptionsKey findings that stood out to EricClick here to download the full report. Th...

2024-02-2834 min

ClearlyRated Survey Says Podcast How Cella (a Best of Talent Satisfaction Award Winner) Maintained Quality Service for 15 YearsIn this exciting episode, we are delighted to welcome Cella, a staffing firm that has been recognized as a 15-year Best of Talent Satisfaction Winner. Join us as we sit down with Tim Gearhart, the VP of Talent Delivery, and Karissa Sachs, the VP of Marketing, from Cella. Tim, boasting over 20 years of staffing expertise, leads the entire Talent Recruitment and Delivery operation at Cella. Karissa, with an impressive 22 years in staffing, excels in developing efficient recruitment marketing strategies.Listen in as we delve into Cella's outstanding success with Talent Experience (TX) and Customer Experience (CX), and...

2024-02-2134 min

ClearlyRated Survey Says Podcast How an RPO Firm Positively Differentiates Itself (An Interview with RPO Firm, PSG)We are so excited to have David Ludolph from PSG Global Solutions joining us in this episode. David is a celebrated veteran in the RPO space, having served in senior leadership roles for over 20 years. He has an extensive track record of exceeding expectations whether it’s leading full-cycle RPO efforts, developing and implementing RPO strategy, managing client relationships, or training and delivering team members. PSG has been a ClearlyRated client since 2020 and they not only won Best of RPO each year, they also received a world-class NPS (70 or higher) instantly and maintained it for the last 5 year...

2024-02-0817 min

ClearlyRated Survey Says Podcast Why DEI Should Be A Part of Your CXIn this episode, we discuss a vital topic that is crucial to all firms regardless of their size. The correlation between Diversity, Equity, and Inclusion (DEI), and Customer Experience (CX). We will address the following on why DEI is a MUST for your CX strategy. The "trickle down" effect: What it is and why it matters for your team. This has powerful implications not just for your team, but for your relationship with your customers as well. We will break down what it means, and its impactful relevance in a business setting, and demonstrate why it is...

2024-01-1821 min

ClearlyRated Survey Says Podcast Balancing Insights: The Art of Qualitative and Quantitative Analysis in Client ResearchOur Season 3 finale features Meredith Falvo, Gazelle Global Research Services' Director of Business Development. With over 23 years in qualitative research, she's not just an expert but also a mom, passionate baker, and seasoned entrepreneur. Her expertise spans from focus groups to global sampling, field management, and data collection. Meredith excels in nurturing client relationships and assembling effective teams. In this episode, we delve into:Understanding the essence of qualitative research in uncovering customer insightsExploring diverse qualitative research methodsHow a survey design will affect your data The synergy between qualitative and quantitative dataDissecting quantitative research and its role in d...

2023-11-3033 min

Staffing Stories Chris Sund - President & COO, Uniti Med Help us welcome our guest this week on Staffing Stories, Chris Sund. Chris, a Nebraska native, is the President & COO at Uniti Med, specializing in healthcare staffing with a focus on rural areas. With over 7 years in the industry, Chris is dedicated to improving the lives of the people they serve by connecting skilled healthcare professionals with facilities in need. His mission revolves around raising awareness, education, and collaboration to bridge the gap in healthcare staffing and make a positive impact on communities nationwide. Uniti Med has won an incredible amount of recent awards: BluePipes - Best T...

2023-11-2219 min

ClearlyRated Survey Says Podcast Shining a Light on Your Top PerformersIn this episode, we delve into the importance of spotlighting your top performers. Acknowledging and celebrating your top performers is a key element in enhancing team morale, retention rates, and overall company success. During our discussion, we'll explore a minimum of 10 meaningful strategies for recognizing and showing appreciation to these outstanding individuals on your team. While these ideas might not be entirely novel, it's the execution that can truly make a difference. As we've emphasized in the past, your employees' experience directly shapes your client experience. Other ideas not mentioned in this episode: Mentorship Opportunities:Connect to...

2023-10-2624 min

ClearlyRated Survey Says Podcast Inside The Complete Guide to Online ReputationAnytime our team develops a valuable resource, we love to talk about it! In this episode, we are going to discuss our new playbook, The Complete Guide to Online Reputation. We will dissect the key areas of this resource so you can (hopefully) leave with more insight on how to prioritize your brand reputation. Tune in to learn the following: How to actively manage your brand’s presence on major ratings sitesHow to actively manage on B2B third-party rating sitesHow to create a process for responding to reviewsHow to ask for reviews How to address issues before they...

2023-10-1219 min

Rec Tech: the Recruiting Technology Podcast Patents, Funding and AI Cangrade, an AI-based predictor of job candidate success and retention,has announced its new patent 11734566 which predicts a job candidate’s fit for multiple positions using one assessment. This innovative technology redefines the way organizations source talent, allowing companies to leverage Cangrade’s Pre-Hire Assessment to effortlessly boost recruiting and sourcing efficiency, enhance the candidate’s experience, and build talent pools and internal mobility. https://hrtechfeed.com/cangrade-gets-patent-that-predicts-a-job-candidates-fit/ Succeedsmart has a new job description tool… https://hrtechfeed.com/succeedsmart-unveils-generative-ai-tool-for-crafting-unbiased-accomplishment-based-job-descriptions-within-minutes/ Montreal, QC, Canada – HiringBranch announced that it has secured $2.5 million in non-dilutive funds from...

2023-10-0606 min

ClearlyRated Survey Says Podcast Response Rate Trends: Inside A Decade of Client Survey DataOur team recently launched a Response Rate Analysis Report. This report is filled with a decade’s worth of ClearlyRated survey data that highlights response rate trends. In this episode, we have our own Darreon Day joining us! Darreon is the Director of Analytics and Research here at ClearlyRated. He is the backbone of these reports and the reason why we can create powerful assets. In this episode, we will discuss our response rate findings. Listen in to learn the following: The background of the Response Rate Analysis Report The impact of sending survey reminders Our new response rate...

2023-09-0741 min

ClearlyRated Survey Says Podcast Inside the Success of First-Time Surveyor, Uniti MedWe’re very excited about this episode, as our favorite episodes consist of those where we get to chat with our brilliant clients! In this episode, we welcome Chris Sund, President & COO of Uniti Med, a healthcare staffing firm that specializes in travel nursing. Uniti Med is a first-time client of ClearlyRated this year and they achieved a world-class NPS and above average response rate with their talent satisfaction survey! Chris has been a ClearlyRated champion and understands the importance of feedback and prioritizing talent experience. In this episode, we will discuss: How they achi...

2023-08-2442 min

ClearlyRated Survey Says Podcast Why Passives Matter to Your Bottom LineWelcome to another episode of Survey Says! Today our episode is focused on passives - and no, we’re not here to talk about BEING passive aggressive (although I’m sure I could find the connection if I really tried), but rather, passives in a survey response. It can be easy to focus the majority of your energy on your Promoters and Detractors. After all, they’re the cohort of your clients who are most likely to spend time talking about you (the good and the not so good), reviewing you, and referring you in the case of a Promot...

2023-08-1025 min

ClearlyRated Survey Says Podcast Succession Planning and CX: Why These Need to AlignIn this episode we are thrilled to have Katie Tolin with us. Katie has extensive knowledge of the accounting industry. Her resume is stacked with prestigious accolades. She is currently the owner of CPA Growth Guides after a decade-long in-house marketing career. She has also been named Accounting Marketer of the Year, one of the Top 100 Most Influential People in Public Accounting, and one of the Most Powerful Women in Accounting. In addition to all this, she was inducted into the Accounting Marketing Hall of Fame, is a former president of the Association for Accounting Marketing, and is a c...

2023-07-2740 min

ClearlyRated Survey Says Podcast Breaking the Glass Ceiling: Featuring Best Staffing Firms for Women Winner MeeDerbyWe thoroughly enjoyed this episode as we got to chat with Robin Mee from MeeDerby! MeeDerby is one of our fantastic clients who earned ClearlyRated’s inaugural Best Staffing Firms for Women distinction, and we could not be more excited for them! Robin is the Founder and President of MeeDerby, a leading search firm within the Staffing Industry, she is a passionate advocate for the staffing industry, a volunteer industry leader, and has been included on Staffing 100 and the Global Women’s Power 150 lists multiple times. Additionally, Robin is a vocal supporter of Women in Leadership and issues of Dive...

2023-07-1346 min

ClearlyRated Survey Says Podcast Beyond the Badge – An Inside Look at the Survey ProgramIn this episode, we are going to touch on the value ClearlyRated provides BEYOND our survey badge. Some people think of us as another “best of workplace or industry award” but we are WAY more than that so we wanted to spend a little time today discussing the ROI of what ClearlyRated brings to our clients. Here's a highlight of what we will address: We are a platform that allows you to measure your client experience - are your clients happy? How many are passives and could easily leave? Do you have detractors who surprised you with their ratin...

2023-06-2227 min

ClearlyRated Survey Says Podcast Best Staffing Firms for Women (BSFW) AnnouncementWelcome to Season 3 y'all and our 26th episode! This is a special time for ClearlyRated because we announced our inaugural Best Staffing Firms for Women winners this week (June 6). So what exactly does this mean? Bridget and Ryen discuss everything related to our Best Staffing Firms for Women, or BSFW, list! They will give you a highlight of what is required of your firm to make the list, what you receive if you win, and the importance of prioritizing women in the workplace! If this piques your interest, you don't want to miss this episode! An...

2023-06-0821 min

ClearlyRated Survey Says Podcast The Fear of Survey FatigueIn this episode, we discuss a very common pushback that we come across a lot when talking to prospects, the idea of survey fatigue. So today, we are going to address ways to combat this common concern. Here's a sneak peek: Definition of survey fatigue and its impactDiscuss the causes of survey fatigueExplore best practices for reducing survey fatigueAddress the importance of survey designHighlight the benefits of survey feedbackDiscuss emerging technologies and personalization for surveyingIf you ha...

2023-05-1833 min

ClearlyRated Survey Says Podcast EX Trends on the RiseJoin us for this episode as we delve into the crucial topic of employee experience, or EX, which has become even more relevant in today's world. Discover why EX is significant and gain valuable insights into the following areas: The fundamentals of EXThree essential EX trendsOur expert advice on how often to conduct employee surveysAnd a critical takeaway that you won't want to miss. Tune in now to hear our energetic hosts Ryen and Bridget on this key topic! Thank you for listening to our podcast week after week! If...

2023-05-0430 min

ClearlyRated Survey Says Podcast The Debate: Paper Vs. Digital SurveysOne question we get asked all the time is: which is better, paper or digital surveys? Well, we might be a little biased, but in this episode, we're going to share our top five reasons why we believe that digital surveys are the way of the future. We will discuss the following: Digital surveys allow for more data to be collected. The process is more efficient in every aspect. They are more accurate, leaving less room for error. They are more convenient for participants to complete. Finally, digital surveys offer more flexibility in the types of questions you can ask...

2023-04-2025 min

ClearlyRated Survey Says Podcast Everything Amplify! Behind the Scenes of Our Latest Updates (Featuring Lotto and Arin)Looking for an in-depth discussion on the latest updates to ClearlyRated's product offerings? Look no further than this episode, featuring Arin Russell and Lauren Otto (Lotto), two essential product team members. We address the following: Introduction of Arin and Lotto and their roles at ClearlyRated The Client Community feature – Learn how ClearlyRated is encouraging clients to submit suggestions for new product featuresPrioritizing client suggestions – How they determine which ideas to focus on firstLatest product updates – Get a rundown of the most recent features and find out which ones they believe will have the biggest impact on customersTi...

2023-04-0644 min

ClearlyRated Survey Says Podcast Interview with Synergis - How to Implement a White Glove Service ApproachIn this episode, Jon Barbato from Synergis joins the conversation with Survey Says host Bridget Harper. Synergis is a Best of Staffing winner for 9 consecutive years on both the client and talent sides! We are thrilled to chat with Jon, the VP of the West Region for Synergis, leading the strategic management and experience for his clients - and a client base of all sizes! In this episode, we discuss their white glove approach to service and the key elements behind it. Tune in for the following: How Synergis defines its core market and wh...

2023-03-2337 min

ClearlyRated Survey Says Podcast How to Be the Best From the Best - An Interview with RLBWe’re very excited about this episode, as we had another fantastic guest join us! In case you missed our last episodes, we have had the pleasure of speaking with some of our Best of award winners. In this episode, we’re bringing you one of our amazing Best of Accounting-winning clients, RLB! The lovely Tianna Brown joins us from RLB today and you don't want to miss this entertaining and insightful conversation!In this episode, we discuss how to build excitement with your team before you launch a survey, during, and after! We will also discuss maxim...

2023-03-0941 min

ClearlyRated Survey Says Podcast How to Be the Best From the Best - An Interview with Best of Staffing Winner Apex SystemsWe had the pleasure of chatting with another Best of Winner, Erica Woods from Apex Systems. They have been a Best of Staffing client since 2012, surveying both client and talent with us and achieving an NPS of over 50% consistently in both areas! We love chatting with our winners and especially our diamond winners (5 and 10-year winners) because they are the true experts in client experience and consistently are proving their quality service year after year! We will discuss: Erica's role at Apex and how their CX journey began How to ask the right questions at the rig...

2023-02-2331 min

ClearlyRated Survey Says Podcast How To Be the Best From the Best - Interview with Perkins & Co.We are thrilled to welcome Nicola Fleming, the Marketing Director of Perkins & Co. In case you aren’t familiar with Perkins & Co, they are an accounting firm located in Portland with almost 200 employees and 24 partners, 62% of whom are women. They are ranked #2 on the list of most admired accounting firms in Oregon and SW Washington, and our favorite number, 74% of their clients gave them a 9 or 10 out of 10 in client satisfaction. We would like to congratulate Perkins & Co for consistently winning Best of Accounting for not 1 year, not 5 years…. But 10 years! And, they just so happen to be ou...

2023-02-0941 min

ClearlyRated Survey Says Podcast CX Trends of 2023Welcome to Season 2! We are thrilled to be back after a brief break. We are now refreshed from the holidays, motivated for the new year, and ready to chat about some client experience (CX) trends! Whether you have a CX strategy in place or working to build one, these trends should accompany your CX goals and initiatives in 2023. Automation and self-servicePersonalization Digital CXPhygital Experience (Physical & Digital) Customer Service Lean Budgets (Do more with less)Conversational ServiceThank you for listening to our podcast week after week! If you continue to like what you hear, follow us on soci...

2023-01-2630 min

ClearlyRated Survey Says Podcast Bridget and Ryen's Favorite Things!This is our final episode of Season 1 and a very special episode because we will be switching gears and discussing Bridget and Ryen's favorite things of 2022 (and no, unfortunately, we are not giving away anything like Oprah)! They will discuss 5 favorites, including 2 personal favorites, 2 company favorites, and 1 favorite you don't want to miss! Tune in for this fun episode!A special thank you to everyone who listened to Season 1! See you for Season 2 in January! Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us o...

2022-12-1524 min

ClearlyRated Survey Says Podcast Think NPS Doesn't Work? You Could Be Doing it Wrong.If you have been listening to our podcasts week after week, you know our favorite 3 letters at this point, NPS of course! If you research NPS though there are some critics. But from our own experience with NPS we can conclude that if you don’t think NPS is working, you’re most likely doing it wrong. So what’s the right way? In this episode, we will provide 4 myths associated with NPS! Myth #1 – They ask just one question, and it doesn’t provide enough information.Myth #2 – The simplicity of NPS can only help firms with lagging techn...

2022-12-0130 min

ClearlyRated Survey Says Podcast How to Be the Best - A Chat with Integrity Staffing SolutionsThis is a very special episode because we have our first “celebrity” guest client, Megan Couch from Integrity Staffing Solutions! Megan is the Chief Experience Officer at Integrity Staffing Solutions. She has over 20 years of experience in the staffing industry and is a rockstar when it comes to creating and cultivating an exceptional client experience. In addition to her rockstar status, Megan & the Integrity team have won ClearlyRated’s Best of Staffing Client award for 5 consecutive years which earns them one of our highest badges, the 5-year diamond award! In this episode, we will discuss everything with Megan an...

2022-11-1735 min

The Staffing Show Eric Gregg, CEO and Co-Founder of ClearlyRated, on the Importance of Your Net Promoter ScoreThis time on The Staffing Show, Eric Gregg, CEO and co-founder of ClearlyRated, joins David to talk about the importance of Net Promoter Score (NPS) in building meaningful business strategies and professional relationships. He also discusses online reputation management and shares a past experience that taught him the positive impact of showing clients how much you care.

2022-11-0849 min

ClearlyRated Survey Says Podcast How to Leverage NPS in Your Marketing CommunicationsIn our previous episodes, we discussed why NPS is a game changer as well as getting your team excited about your NPS program. In this episode, we are expanding on all those topics and addressing how exactly to leverage your NPS in your marketing communications. We are excited to welcome our sales legend, Cris, into the conversation! Cris’ entire job is focused on talking about NPS so we thought she would fit right into this conversation. Tune in to learn the following: Key hurdles when talking about NPS and how to discuss it with those who don...

2022-11-0332 min

ClearlyRated Survey Says Podcast Let’s be Honest! The Power of Review TransparencyIn case you missed episode 11, we discussed how to get your reviews on Google! Today we would like to stay on the topic of getting your reviews seen, BUT not only the 5-star reviews. Why do you ask?? Well, we are here to tell you! In this episode, we discuss 3 areas on why review transparency is so important to your business. Building trust - no one is perfect Business benefits Do’s and Don’ts of review asks Click here to read ClearlyRated's article, The Power of Radical Transparency in Online...

2022-10-2023 min

ClearlyRated Survey Says Podcast Let's Google It! How to get your star ratings on GoogleIn this episode, we are discussing a favorite topic of ours as well as a frequently asked question amongst our clients! How can Google see our star ratings? Whether you use our platform or a different survey platform, we will provide some easy tips to make your ratings visible. We will address the following: Why it's importantThe importance of utilizing review platformsThe importance of collecting reviewsHow to get the reviews on your website Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on soc...

2022-10-0615 min

Branch Out - A Podcast from Connection Builders The Future of How Clients Buy - Eric GreggIt's no secret that the B2B buyer has changed more in the past ten years than in the previous 100. The modern consumer is digitally driven, socially aware, and has all the information they need at their fingertips. So, how can B2B service providers keep up with this rapid evolution and meet the buyers of today where they're at? To help us find the answer to this question, we're joined by Eric Gregg, Founder, and CEO of ClearlyRated, an online client satisfaction survey firm that works with B2B service providers to m...

2022-07-1942 min

ClearlyRated Survey Says Podcast You Have Survey Feedback- What's Next? (Featured Guest)In this episode, we are thrilled to welcome our Senior Customer Success Manager Mike Karger. He has been with ClearlyRated for over 6 years and started out in sales therefore he has a range of experience working with every stage in the customer journey. He has an abundance of knowledge on the topic of survey feedback so we thought it would make perfect sense for him to join us! Our co-host, Ryen Salo will interview Mike on everything survey feedback. Some key questions include: What is a key metric to review when your survey is complete and h...

2022-06-0828 min

ClearlyRated Survey Says Podcast Testimonials - How to Use them to Differentiate Your FirmOne of our favorite features of our survey program is receiving quality testimonials. So once you get positive testimonials (regardless of your survey program) what's the next step? In this episode we break down key ideas you can do to utilize testimonials in your sales and marketing efforts. Positive feedback is often treated as a pleasant byproduct of a survey instead of a key differentiator for your organization. In fact, 84% say they trust testimonials, and testimonials are ranked as one of the most persuasive resources buyers use to determine the quality of your firm (second only to referrals from...

2022-06-0816 min

ClearlyRated Survey Says Podcast Internal Champions- 3 Ways to Get Your Team Excited About Your NPS ProgramA key component to starting a survey is getting your team involved. In this episode, we are going to discuss how exactly to get your team excited and interested in your survey. We have mapped out 3 key ways to get your team excited and we will explore each in greater detail. Communicate the program to your team Incentivize the process Announce the results of the survey Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on...

2022-06-0321 min

ClearlyRated Survey Says Podcast Turning Rave Reviews into ReferralsIn the last episode, we discussed creating internal champions with your survey program. Now, once the champions are created and the program has started, how exactly do you turn your raving reviews to be your top referrals? In this episode, we will discuss some tips and suggestions based on what we have seen. Just a note, these tips aren’t exclusive to the ClearlyRated survey. Identify your promoters Ask for a referral in various waysMake it easy for them to refer youThank them - even if they haven...

2022-06-0319 min

ClearlyRated Survey Says Podcast The Survey Process: How to Get StartedThis episode will discuss building a survey (whether this is a ClearlyRated survey, an in-house survey or you use another platform). We understand many businesses utilize surveys but are they (or you) doing it correctly? How do you genuinely get the most out of your program? We will break down the following: Why consider surveying? Once the decision is made, what are the first steps to consider? How frequently should you survey?Who should you survey? Thank you for listening to our podcast week after week! If yo...

2022-05-3125 min

ClearlyRated Survey Says Podcast WOW: Creating the 3 Letter ExperienceThe last episode focused on the 5-star experience. This experience doesn't exist without providing the WOW experience. Well how exactly do you continuously provide a wow experience in every stage of the client journey? We will break down the following: How to create the WOW experience in each stage of the customerBefore purchase/inquiring about the product Purchase of the product/onboardingThroughout the client journeyHow does surveying your clients assist with the WOW factor CX’s impact on the WOW experienceThank you for listening to our podcast week after week! If you continue to like what you h...

2022-05-2529 min

ClearlyRated Survey Says Podcast Employee Experience (EX) Happy Employees = Happy BusinessThis episode is extra special because we will be featuring our first guest, ClearlyRated CEO & Founder, Eric Gregg. We talk a lot about the client experience (CX), but in order for CX to truly be a positive and successful experience, you can't forget about the employee experience (EX). Eric joins us today to discuss the importance of EX and how to measure employee satisfaction, including: How important is EX to business success? 3 easy ways to enhance your EXHow can surveying your employees help your EX and what key metrics should you look for? How are EX and CX rela...

2022-05-2524 min

ClearlyRated Survey Says Podcast Net Promoter Score: Why this metric is a game changerThis episode solely focuses on our favorite metric, Net Promotor® Score (NPS). We will discuss the ins and outs of NPS and why it is the most valuable metric. Tune in for the following: Basics of NPS Why is NPS the top metric to use?Who else uses NPS to measure their service experience? Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLink...

2022-05-2527 min

ClearlyRated Survey Says Podcast The 5-Star Experience and How to Achieve ItEveryone is familiar with star ratings but is it clear how exactly to achieve a 5-star rating? We focus on this day in and day out and continuously help our clients achieve that world-class experience. In this episode we will discuss: How to start the positive experience with customer onboardingHow to maintain a positive experience for the customerHow to start the survey process to receive star ratings Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic co...

2022-05-2530 min

ClearlyRated Survey Says Podcast Premiere Episode: Intro to ClearlyRated and the Survey Says PodcastWelcome to our podcast series! We will cover a wide variety of topics and really nothing is off the table! Our focus at ClearlyRated is centered around clients and ensuring our clients are delivering the very best service by receiving continuous feedback. This will always be a major topic we discuss but certainly not the only topic! We will start airing our episodes on a bi-weekly cadence for 20-30 minutes. A new episode will air every Thursday—”Thirsty Thursdays” to be exact— so grab a beverage and join us.Thank you for listening to our podc...

2022-05-2520 min

The Bo & Luke Show®️#93 - S4E3 - Eric Gregg... CEO + Founder at ClearlyRatedSend us a textEric founded ClearlyRated, bringing his expertise in marketing and quantitative analysis to some of the nation’s top professional service organizations. Since its founding, ClearlyRated has sustained double-digit growth by actively partnering with firm leaders and managers to find answers to critical issues of satisfaction and retention. The ClearlyRated research team has experience in a variety of professional service industries, including the legal, accounting, staffing, architecture and insurance fields.Eric received his MBA from the University of Virginia’s Darden Graduate School of Business in 2003, and earned a Bachelor of Science degr...

2021-12-1637 min

HR Liftoff Have You Really Started DEI? (Diversity, Equity and Inclusion)We talk to Eric Gregg, CEO & Founder of Clearly Rated along with the amazing Ryen Salo, Director of Customer Success. They did what they do best and survey and are working along the DEI journey. Relatable in so many aspects and listen to some lessons learned and get an idea of areas to start! Rating the Best in Staffing, Accounting, Legal & HR | ClearlyRated

2021-07-0830 min

PrideStaff Strategic Insights Employment Branding and Talent EngagementIn this episode Eric Gregg, CEO and Founder of ClearlyRated, shares research his firm has uncovered on today’s talent shortage, what job seekers are really looking for, and what your organization can do to secure top talent.

2021-03-2927 min

HR Liftoff What's Your NPS and Why is it Important?What is your companies NPS? NET Promoter Score. Why is it important? Ryen Salo from Clearly Rated explains why it's the most important metric you can track. Ryen Salo (she/her) | Sr. Account Managerryen.salo@clearlyrated.com | Direct: 503.542.3340522 SW 5th Ave. Suite 600 Portland, OR 97204Office: (503) 977-6295 www.clearlyrated.com

2021-03-0432 min

Pro Business Channel Dan Campbell A Founder Who Leads with the Heart on Capital Club RadioDan Campbell A Founder Who Leads with the Heart on Capital Club RadioJoin Michael Flock of FLOCK Specialty Finance as he interviews Dan Campbell, an entrepreneur par excellence. Dan is a partner at MSouth, a leading private equity investment fund based in Atlanta that provides equity capital and expertise to support management teams in acquisitions and recapitalizations of lower middle market companies typically valued between $25 and $200 million. In addition to his equity fund expertise, Dan has over 20 years experience in the staffing industry. Prior to becoming partner at MSouth, Dan was most recently the CEO...

2019-10-0333 min

Capital Club Radio Dan Campbell A Founder Who Leads with the Heart on Capital Club RadioDan Campbell A Founder Who Leads with the Heart on Capital Club RadioJoin Michael Flock of FLOCK Specialty Finance as he interviews Dan Campbell, an entrepreneur par excellence. Dan is a partner at MSouth, a leading private equity investment fund based in Atlanta that provides equity capital and expertise to support management teams in acquisitions and recapitalizations of lower middle market companies typically valued between $25 and $200 million. In addition to his equity fund expertise, Dan has over 20 years experience in the staffing industry.Prior to becoming partner at MSouth, Dan was most recently the CEO of Hire Dynamics, a leading...

2019-10-0233 min

Pro Business Channel Dan Campbell A Founder Who Leads with the Heart on Capital Club RadioDan Campbell A Founder Who Leads with the Heart on Capital Club Radio Join Michael Flock of FLOCK Specialty Finance as he interviews Dan Campbell, an entrepreneur par excellence. Dan is a partner at MSouth, a leading private equity investment fund based in Atlanta that provides equity capital and expertise to support management teams in acquisitions and recapitalizations of lower middle market companies typically valued between $25 and $200 million. In addition to his equity fund expertise, Dan has over 20 years experience in the staffing industry. Prior to becoming partner at MSouth, Dan was most recently the CEO of Hire Dynamics, a...

2019-07-0300 min