Shows
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhy Customer Satisfaction Hasn’t Budged in 30 Years: Two new guest experts tell us whyIn this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast’s evolution. Hosts Colin Shaw and Professor Ryan Hamilton introduce two new expert contributors — Dr. Morgan Ward, a consumer psychologist, and Ben Shaw, a brand strategist — to bring fresh perspectives on customer behavior, brand experience, and the future of CX. Together, the four hosts discuss the state of customer experience today, particularly in light of the stagnant growth in the American Customer Satisfaction Index over the past three decades. They d...
2025-08-1637 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhy Customer Satisfaction Hasn’t Budged in 30 Years: Two new guest experts tell us whyIn this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast’s evolution. Hosts Colin Shaw and Professor Ryan Hamilton introduce two new expert contributors — Dr. Morgan Ward, a consumer psychologist, and Ben Shaw, a brand strategist — to bring fresh perspectives on customer behavior, brand experience, and the future of CX. Together, the four hosts discuss the state of customer experience today, particularly in light of the stagnant growth in the American Customer Satisfaction Index over the past three decades. They d...
2025-08-1637 min
The Happy Retirement Show with Victor Gray and Colin HurstSocial Security Cuts by 2034? What You Need to KnowIs Social Security really running out of money, or are the headlines more dramatic than the data? In this episode, Colin is joined by Social Security expert Hamilton Morales to break down the 2024 Social Security Trustee Report and what it means for retirees, workers, and the future of the Social Security system. The big takeaway: if no changes are made by 2034, the trust fund will be depleted, and benefits could be cut by about 33%. That’s a serious concern, but it’s not the full picture.Hamilton explains why he doesn’t believe those cuts will actually happen...
2025-07-3108 minThe Happy Retirement Show with Victor Gray and Colin HurstBig Changes to Social Security for Ohio State WorkersBig changes just hit Social Security, and a lot of people don’t even realize they’re going to be impacted. To help make sense of it all, Colin sits down with special guest and Social Security expert, Hamilton Morales, to walk through what you need to know. He explains the major changes made by the Social Security Fairness Act of 2024, which officially became law on January 5, 2025. This new legislation eliminates the Windfall Elimination Provision (WEP) and Government Pension Offset (GPO)- two rules that have long reduced or disqualified Social Security benefits for thousands of state workers with non...
2025-07-2405 min
DFW Running TalkPhillip Paris Leaves Colin Hamilton Hanging: The 4AM Houston Marathon TextWhat do you get when you mix a guy who got hit by a car at 14, another who abandoned his marathon buddy via 4AM text, and enough curry paste to feed a small army? This episode of DFW Running Talk.Join Chris as he sits down with Colin Hamilton and Philip Paris, two runners whose friendship was forged through shared miles, questionable life choices, and an inexplicable love of Indian food. Colin's journey starts with getting literally run over by his brother's girlfriend (yes, really) and somehow leads to a brief but legendary ice cream empire that...
2025-07-2252 minThe Happy Retirement Show with Victor Gray and Colin HurstThe #1 Social Security Myth (That Could Cost You Thousands)In this episode, Colin welcomes back Social Security expert Hamilton Morales to bust what he says is one of the biggest myths surrounding Social Security spousal benefits- and it’s a costly one! Many people believe a spouse automatically receives half of the other’s benefit. Not only is that often wrong, but misunderstanding the rules could mean losing out on thousands of dollars over your retirement years.Hamilton shares what your benefits are actually based on and why timing and eligibility matter far more than you think. They also dive into another confusing topic: widow’s benefi...
2025-07-1705 minThe Happy Retirement Show with Victor Gray and Colin HurstThe Biggest Social Security Mistakes (And How To Avoid Them) with Hamilton MoralesYou’ve been contributing to Social Security for your entire working life, but do you have peace of mind about when to start drawing from it? In this episode, Victor sits down with Hamilton Morales, a Social Security expert who breaks down the real decision points that come with turning on your Social Security benefit. He unpacks some of the biggest mistakes people make, like turning it on too early, or worse, copying their neighbor’s plan without thinking it through. Here’s some of what we discuss in this episode:📈 Why income- not net wo...
2025-07-1417 min
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe Growth Dilemma: Managing Your Brand When Different Customers Want Different ThingsHow do you grow your revenues without upsetting your existing customers? In this episode, Colin Shaw and Professor Ryan Hamilton dive into the new book he has written with Anne Wilson, Senior Lecturer at Wharton. Published by Harvard Business Review Press, the book is called: The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things Available here: https://bit.ly/3ZCN2wD Professor Ryan Hamilton reveal how brand growth often gets derailed not by bad strategy, but by insufficient attention to how your customer segments relate to eac...
2025-06-2134 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe Growth Dilemma: Managing Your Brand When Different Customers Want Different ThingsHow do you grow your revenues without upsetting your existing customers? In this episode, Colin Shaw and Professor Ryan Hamilton dive into the new book he has written with Anne Wilson, Senior Lecturer at Wharton. Published by Harvard Business Review Press, the book is called: The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things Available here: https://bit.ly/3ZCN2wD Professor Ryan Hamilton reveal how brand growth often gets derailed not by bad strategy, but by insufficient attention to how your customer segments relate to eac...
2025-06-2134 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhat Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.Have you ever said “thank you” to a chatbot or Chat GPT? Well, you’re not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals the answers we discuss in this show. In this special live-recorded episode from the SOCAP Conference, Colin Shaw and Professor Ryan Hamilton explore the psychology behind how customers actually feel about AI—and what that means for your customer experience. Ryan dives into the latest academic research on AI trust, c...
2025-06-071h 09The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhat Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.Have you ever said “thank you” to a chatbot or Chat GPT? Well, you’re not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals the answers we discuss in this show. In this special live-recorded episode from the SOCAP Conference, Colin Shaw and Professor Ryan Hamilton explore the psychology behind how customers actually feel about AI—and what that means for your customer experience. Ryan dives into the latest academic research on AI trust, c...
2025-06-071h 09The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe Brand Builds The Promise; Customer Experience DOES NOT Deliver! Why?How happy are you when you buy auto insurance? If your answer is anything other than thrilled, you’re not alone. In fact, years ago, a UK insurance company tried to convince us otherwise with their tagline “Quote Me Happy.” Spoiler alert: Nobody was happy. This raises a fascinating question: What role does advertising play in the customer experience, and why is there such a massive disconnect between the ads we see and what we actually get? In this episode, Colin Shaw and Professor Ryan Hamilton dive deep into the Great Expectation Gap—and they’ve brought...
2025-05-2437 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe Brand Builds The Promise; Customer Experience DOES NOT Deliver! Why?How happy are you when you buy auto insurance? If your answer is anything other than thrilled, you’re not alone. In fact, years ago, a UK insurance company tried to convince us otherwise with their tagline “Quote Me Happy.” Spoiler alert: Nobody was happy. This raises a fascinating question: What role does advertising play in the customer experience, and why is there such a massive disconnect between the ads we see and what we actually get? In this episode, Colin Shaw and Professor Ryan Hamilton dive deep into the Great Expectation Gap—and they’ve brought...
2025-05-2437 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth🎉 400th Episode Of The Intuitive Customer Podcast! - These Are Our Biggest CX LessonsEight years, 750,000 downloads, and 400 episodes later, The Intuitive Customer is celebrating this major milestone! In this episode, Colin Shaw and Professor Ryan Hamilton reflect on what has changed in customer experience over the years and share their biggest learnings. 📊 The Reality of Podcasting: Podcasting is booming, with 546 million listeners worldwide. 47% of the U.S. population (12+) listens to a podcast at least once a month. Podcast ad spending is projected to hit $4.02 billion in 2024. But here’s the kicker: 50% of podcasts die after three episodes. Only 20% make it past...
2025-04-2633 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth🎉 400th Episode Of The Intuitive Customer Podcast! - These Are Our Biggest CX LessonsEight years, 750,000 downloads, and 400 episodes later, The Intuitive Customer is celebrating this major milestone! In this episode, Colin Shaw and Professor Ryan Hamilton reflect on what has changed in customer experience over the years and share their biggest learnings. 📊 The Reality of Podcasting: Podcasting is booming, with 546 million listeners worldwide. 47% of the U.S. population (12+) listens to a podcast at least once a month. Podcast ad spending is projected to hit $4.02 billion in 2024. But here’s the kicker: 50% of podcasts die after three episodes. Only 20% make it past...
2025-04-2633 min
Business Brain – The Entrepreneurs’ PodcastCollin Rutherford of Founder BrandsColin Rutherford joins the Business Brain podcast to share his entrepreneurial journey. Starting as a Division I hockey player at Dartmouth, he launched Greenbox Storage, a summer storage service for college students. Despite balancing 30 hours a week of hockey and Ivy League academics, he learned critical time management skills and grew the business to 23 schools. He discusses the challenges of scaling too fast—tripling branches in a year led to losses at multiple locations, teaching him the importance of measured growth and profit focus.
Colin also talks about going viral on X with a post that reached 62 mi...
2025-04-1625 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthHow Your Customers Judge You Before You Even Open Your MouthFirst impressions aren’t just important—they’re everything. Research shows that customers, clients, and even your colleagues are forming opinions about you, your brand, and your business in mere seconds—often before you even get a chance to introduce yourself! In this episode, Colin Shaw and Professor Ryan Hamilton dive deep into the psychology of first impressions, exploring the fascinating (and slightly terrifying) science behind snap judgments. How fast do customers decide whether they like or trust you? Why do first impressions stick so stubbornly? And most importantly—how can you make sure your business gets it right?
2025-04-1229 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthHow Your Customers Judge You Before You Even Open Your MouthFirst impressions aren’t just important—they’re everything. Research shows that customers, clients, and even your colleagues are forming opinions about you, your brand, and your business in mere seconds—often before you even get a chance to introduce yourself! In this episode, Colin Shaw and Professor Ryan Hamilton dive deep into the psychology of first impressions, exploring the fascinating (and slightly terrifying) science behind snap judgments. How fast do customers decide whether they like or trust you? Why do first impressions stick so stubbornly? And most importantly—how can you make sure your business gets it right?
2025-04-1229 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth10 Proven Ways Guaranteed To Build Trust In Your Customers!Trust: it’s the glue that holds relationships together—both personal and professional. Yet, so many businesses get it wrong. In this special milestone episode (yes, 400 episodes!), Colin Shaw and Professor Ryan Hamilton break down why trust is the foundation of every great customer experience and, more importantly, how you can earn it, keep it, and leverage it to drive growth. From sneaky fees that erode confidence to honesty that wins lifelong loyalty, we’re covering ten essential actions that will guarantee your customers trust you—and keep coming back. Plus, we share some eye-opening research on why peop...
2025-03-2929 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth10 Proven Ways Guaranteed To Build Trust In Your Customers!Trust: it’s the glue that holds relationships together—both personal and professional. Yet, so many businesses get it wrong. In this special milestone episode (yes, 400 episodes!), Colin Shaw and Professor Ryan Hamilton break down why trust is the foundation of every great customer experience and, more importantly, how you can earn it, keep it, and leverage it to drive growth. From sneaky fees that erode confidence to honesty that wins lifelong loyalty, we’re covering ten essential actions that will guarantee your customers trust you—and keep coming back. Plus, we share some eye-opening research on why peop...
2025-03-2929 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhy Short-Form Content & Thinking is Destroying Your Customer Experience And Your Career.Are we thinking less in the age of information overload? In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton discuss the hidden dangers of short-term thinking in customer experience. Businesses are obsessed with quick fixes, but is this addiction to fast results actually damaging long-term success? Join us as we explore why short-form content gives the illusion of learning, why deep understanding requires more than a 30-second soundbite, and how behavioral science can transform your customer experience for the long haul. From the pitfalls of Net Promoter Score (NPS) to the...
2025-03-1530 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhy Short-Form Content & Thinking is Destroying Your Customer Experience And Your Career.Are we thinking less in the age of information overload? In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton discuss the hidden dangers of short-term thinking in customer experience. Businesses are obsessed with quick fixes, but is this addiction to fast results actually damaging long-term success? Join us as we explore why short-form content gives the illusion of learning, why deep understanding requires more than a 30-second soundbite, and how behavioral science can transform your customer experience for the long haul. From the pitfalls of Net Promoter Score (NPS) to the...
2025-03-1530 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthTiny Tweaks That Can Have a BIG Effect (And Why They Sometimes Don’t)🔹 Ever wonder why you always end up choosing the medium popcorn, even when you weren’t hungry? Or why some websites magically guide you toward the “best” deal? That’s not luck—it’s behavioral science in action. In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton reveal the power of nudging—tiny tweaks that subtly influence decisions without forcing them. But here’s the catch: sometimes nudges don’t work at all. So, what separates a genius nudge from a total flop? That’s exactly what we’re unpacking today. 🔥 Best Quote from the Episode: ...
2025-03-0829 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthTiny Tweaks That Can Have a BIG Effect (And Why They Sometimes Don’t)🔹 Ever wonder why you always end up choosing the medium popcorn, even when you weren’t hungry? Or why some websites magically guide you toward the “best” deal? That’s not luck—it’s behavioral science in action. In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton reveal the power of nudging—tiny tweaks that subtly influence decisions without forcing them. But here’s the catch: sometimes nudges don’t work at all. So, what separates a genius nudge from a total flop? That’s exactly what we’re unpacking today. 🔥 Best Quote from the Episode: ...
2025-03-0829 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe Psychology Of Discounts: Are You Inadvertently Training Your Customers?Discounting—it feels like a surefire way to attract customers, right? Everyone loves a good bargain. But what happens when discounts stop being a tool and start becoming an expectation? In this episode, Colin Shaw and Professor Ryan Hamilton dive into the dangerous addiction of price discounting—how it lures in customers, why businesses struggle to stop, and the long-term damage it can do to your brand and bottom line. You'll hear painful stories of businesses that have trained their customers never to pay full price, the psychology behind why discounts are so irresistible, and why...
2025-03-0129 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe Psychology Of Discounts: Are You Inadvertently Training Your Customers?Discounting—it feels like a surefire way to attract customers, right? Everyone loves a good bargain. But what happens when discounts stop being a tool and start becoming an expectation? In this episode, Colin Shaw and Professor Ryan Hamilton dive into the dangerous addiction of price discounting—how it lures in customers, why businesses struggle to stop, and the long-term damage it can do to your brand and bottom line. You'll hear painful stories of businesses that have trained their customers never to pay full price, the psychology behind why discounts are so irresistible, and why...
2025-03-0129 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth7 Ways To Break Organizational Silos; The Silent Killer Of Customer Experience🚀 Are your departments working together or just co-existing in polite chaos? Organizational silos are the silent killer of customer experience. Sales, Marketing, Customer Service, IT, Finance, HR—they all have their own priorities, their own goals, and their own version of success. But do those priorities align? More often than not, they don’t, and the result is a disjointed, frustrating experience for customers (and let’s be honest, for employees too). If you’ve ever tried to resolve a simple issue with a company only to be bounced between departments like a human pinball, you’ve expe...
2025-02-2229 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth7 Ways To Break Organizational Silos; The Silent Killer Of Customer Experience🚀 Are your departments working together or just co-existing in polite chaos? Organizational silos are the silent killer of customer experience. Sales, Marketing, Customer Service, IT, Finance, HR—they all have their own priorities, their own goals, and their own version of success. But do those priorities align? More often than not, they don’t, and the result is a disjointed, frustrating experience for customers (and let’s be honest, for employees too). If you’ve ever tried to resolve a simple issue with a company only to be bounced between departments like a human pinball, you’ve expe...
2025-02-2229 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthPsychological Pricing: 7 Practical Tips You Can Use Today to Boost SalesPricing. It’s one of the most critical decisions your business will ever make, yet most people approach it like a finger-in-the-air guessing game. But what if you could tap into psychological principles to not just set prices, but make your customers feel they’re getting a great deal? That’s what this episode of The Intuitive Customer is all about. Join Colin Shaw and Professor Ryan Hamilton as they break down the fascinating—and sometimes hilarious—world of psychological pricing. From late-night infomercials and $400 bath towels to popcorn buckets and outrageous anchoring techniques, we explore why pricing is...
2025-02-1537 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthPsychological Pricing: 7 Practical Tips You Can Use Today to Boost SalesPricing. It’s one of the most critical decisions your business will ever make, yet most people approach it like a finger-in-the-air guessing game. But what if you could tap into psychological principles to not just set prices, but make your customers feel they’re getting a great deal? That’s what this episode of The Intuitive Customer is all about. Join Colin Shaw and Professor Ryan Hamilton as they break down the fascinating—and sometimes hilarious—world of psychological pricing. From late-night infomercials and $400 bath towels to popcorn buckets and outrageous anchoring techniques, we explore why pricing is...
2025-02-1537 min
Running In CirclesExclusive insights from Stanford commit Colin Abrams on setting national records, the mental side of the sport and a look inside Bullis: the best high school mid-distance program in the countryToday I’m joined by Bullis senior Colin Abrams!Last year Colin was the runner up in the 800 at New balance indoor nationals and set the junior class national record with a time of 1:49.71.Just a few weeks ago he anchored his teams sprint medley relay with a 1:51 to help them secure the U.S. high school national record! But most recently he went up in distance and ran a 4:17 mile at the milrose games.Colin is commited to run for Stanford next fall an...
2025-02-1323 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthSilence Is Killing Your Business: The Innovation Cost of Quiet TeamsEpisode Summary: How can you create an environment where your team feels safe to speak their minds without fear of judgment or reprisal? In this episode, Colin Shaw and Professor Ryan Hamilton are joined by Gary Keogh, an expert in psychological safety and a former corporate leader turned coach. Together, they dive into why fostering openness in teams is more than just a buzzword—it’s the secret sauce for innovation, collaboration, and performance. Gary shares eye-opening stories, practical examples, and proven methods to build trust within teams. Learn how even small behaviors like showing vuln...
2025-02-0135 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthSilence Is Killing Your Business: The Innovation Cost of Quiet TeamsEpisode Summary: How can you create an environment where your team feels safe to speak their minds without fear of judgment or reprisal? In this episode, Colin Shaw and Professor Ryan Hamilton are joined by Gary Keogh, an expert in psychological safety and a former corporate leader turned coach. Together, they dive into why fostering openness in teams is more than just a buzzword—it’s the secret sauce for innovation, collaboration, and performance. Gary shares eye-opening stories, practical examples, and proven methods to build trust within teams. Learn how even small behaviors like showing vuln...
2025-02-0135 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth10 Career Lessons You Need to Thrive in 2025Episode Summary How do you set yourself apart in an ever-evolving professional landscape? In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive deep into the career lessons they’ve learned over decades of navigating the twists and turns of professional life. This isn’t just another list of career tips—it's a roadmap for thriving in 2025 and beyond. From mastering long-term planning to embracing the disruptive power of technology, Colin and Ryan unpack the strategies that make all the difference in building a fulfilling, forward-looking career. Plus, they share personal anecdotes (and a few la...
2025-01-2532 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth10 Career Lessons You Need to Thrive in 2025Episode Summary How do you set yourself apart in an ever-evolving professional landscape? In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive deep into the career lessons they’ve learned over decades of navigating the twists and turns of professional life. This isn’t just another list of career tips—it's a roadmap for thriving in 2025 and beyond. From mastering long-term planning to embracing the disruptive power of technology, Colin and Ryan unpack the strategies that make all the difference in building a fulfilling, forward-looking career. Plus, they share personal anecdotes (and a few la...
2025-01-2532 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthBreaking the Routine: How to Help Customers Form New HabitsEpisode Summary In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton delve into the fascinating world of customer habits. Colin shares his recent experiences shopping at Publix, Aldi, and Whole Foods, uncovering how deeply ingrained habits shape our decisions as customers. The discussion explores the psychology behind habit formation, the challenges businesses face when trying to change customer routines, and the critical role of segmentation in addressing diverse customer needs. From grocery stores to TSA lines and even Apple’s onboarding strategy, this episode highlights actionable insights for businesses looking to influence customer behavior effectively....
2025-01-1827 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthBreaking the Routine: How to Help Customers Form New HabitsEpisode Summary In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton delve into the fascinating world of customer habits. Colin shares his recent experiences shopping at Publix, Aldi, and Whole Foods, uncovering how deeply ingrained habits shape our decisions as customers. The discussion explores the psychology behind habit formation, the challenges businesses face when trying to change customer routines, and the critical role of segmentation in addressing diverse customer needs. From grocery stores to TSA lines and even Apple’s onboarding strategy, this episode highlights actionable insights for businesses looking to influence customer behavior effectively....
2025-01-1827 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthTariffs, Technology, and Trends: What 2025 Means For You and Your CustomersEpisode Summary In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive into the predictions shaping 2025 and their implications for customer experience. From economic uncertainty and its emotional impacts to the rise of AI in search behavior, they explore how these trends will influence customer decisions and business strategies. The conversation also delves into the unintended consequences of tariffs, the challenges of AI implementation, and the importance of maintaining a customer-centric culture amidst technological advancements. Quote of the Episode “Perception is reality, especially in customer experience. Customers’ feelings about the broader world—not just your p...
2025-01-1131 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthTariffs, Technology, and Trends: What 2025 Means For You and Your CustomersEpisode Summary In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive into the predictions shaping 2025 and their implications for customer experience. From economic uncertainty and its emotional impacts to the rise of AI in search behavior, they explore how these trends will influence customer decisions and business strategies. The conversation also delves into the unintended consequences of tariffs, the challenges of AI implementation, and the importance of maintaining a customer-centric culture amidst technological advancements. Quote of the Episode “Perception is reality, especially in customer experience. Customers’ feelings about the broader world—not just your p...
2025-01-1131 min
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthDiscover the key insight from 2024 and a plan for how to progress in 2025!Episode Summary: In this special end-of-year episode, Colin Shaw and Professor Ryan Hamilton reflect on 2024, sharing personal and professional lessons learned throughout the year. The conversation dives into themes of resilience in both life and customer experience, the vital role of community, the need for balance, and the hype surrounding AI. Key Takeaways: Resilience Matters: Colin discusses how personal resilience during a home crisis parallels the resilience required in customer experience. He explains how understanding customers' emotional journeys (e.g., the grief cycle) can improve support and satisfaction. Community is Key: B...
2024-12-2822 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthDiscover the key insight from 2024 and a plan for how to progress in 2025!Episode Summary: In this special end-of-year episode, Colin Shaw and Professor Ryan Hamilton reflect on 2024, sharing personal and professional lessons learned throughout the year. The conversation dives into themes of resilience in both life and customer experience, the vital role of community, the need for balance, and the hype surrounding AI. Key Takeaways: Resilience Matters: Colin discusses how personal resilience during a home crisis parallels the resilience required in customer experience. He explains how understanding customers' emotional journeys (e.g., the grief cycle) can improve support and satisfaction. Community is Key: B...
2024-12-2822 min
Philadelphia Community PodcastWhat's Going On: Fine Wine and Good Spirits Holiday Advice, Author Colin Hamilton, Great Family GatheringI chat with Russell Johnson, Wine Specialist at Fine Wine & Good Spirits, who shares expert tips for creating unforgettable holiday wine pairings. Whether you’re planning a festive gathering or looking to master wine and food pairings, Russell offers invaluable advice to elevate your celebrations. For more ideas, visit the “Learn & Entertain” section at FWGS.com, and check out the “Recipes” section for creative cocktail inspiration. Next, we explore the vital role of libraries as community hubs. I speak with Colin Hamilton, celebrated author and arts advocate, about his latest book, The Di...
2024-11-2231 min
Embracing EnchantmentColin Bedell: The Media AstrologerHost Megan Hamilton welcomes her first guest to the Embracing Enchantment podcast, Colin Bedell. Colin is an expert in astrology and relational psychology and together they discuss the impact of recent eclipses, the significance of the King of Wands tarot card, and the importance of collective healing and activism. Colin shares insights on manifestation versus miracles, the role of astrology in relationships, and the need for honesty and accountability. They explore the modalities of astrology, the significance of the 12th house, and resources for learning astrology. Colin also shares some future aspirations in stand-up comedy and astrology....
2024-10-301h 01
CORRECT with Ryan HamiltonColin Allred - Episode 5Born and raised in North Texas by a single mom who was a Dallas public school teacher, Congressman Colin Allred earned a full-ride football scholarship to Baylor University. He deferred his acceptance to law school to play in the NFL where he was a linebacker for five seasons before sustaining a career-ending injury that opened the door for him to fulfill his other dream -- becoming a civil rights attorney. After serving in President Obama's administration, Allred moved home to Dallas to run for Congress where he defeated an entrenched Republican incumbent and now represents Texas’ 32nd District, where he an...
2024-08-2027 min
Distinctive Christianity85. Multiple Mortal Probations (MMP) w/ The Hamilton BoysGiven recent coverage of MMP in the news, including two interviews with historians of Mormonism, Skyler and Colin give their immediate reaction to what they see as PR-Mormonism obfuscating the point and purpose of the doctrine. With all due respect, these historians either should know better - or at least be interested in knowing better!Why would any LDS believe MMP, to begin with? Are there any historical and theological reasons to believe it? Do people believe it in spite of Mormonism, or because of Mormonism? Is it only extreme crazy-people and/or criminals who would believe...
2024-05-131h 54
Distinctive Christianity68. Interview with Colin Hamilton (The Hamilton Boys, Part 2/2)In this episode, Skyler sits down with his brother, Colin Hamilton, about his “Mormon Story”. Colin's story ended not in agnosticism/atheism or in "new age", but in Creedal Christian belief.Skyler and Colin discuss their mutual (shared, though distinct) journey – while landing on several of Colin’s stories that may help the listener understand the Mormon worldview, and the Mormon experience for someone who (as a Mormon) actually cared about doctrine, and not just fuzzy experience. Colin's story includes bits of previously-believed Mormon theology, and currently-believed Christian theology, along the way.Skyler and Colin Hamilton...
2024-01-221h 18
Distinctive Christianity67. Interview with Colin Hamilton (The Hamilton Boys, Part 1/2)In this episode, Skyler sits down with his brother, Colin Hamilton, about his “Mormon Story”. Colin's story ended not in agnosticism/atheism or in "new age", but in Creedal Christian belief.Skyler and Colin discuss their mutual (shared, though distinct) journey – while landing on several of Colin’s stories that may help the listener understand the Mormon worldview, and the Mormon experience for someone who (as a Mormon) actually cared about doctrine, and not just fuzzy experience. Colin's story includes bits of previously-believed Mormon theology, and currently-believed Christian theology, along the way.Skyler and Colin Hamilton...
2024-01-151h 30
Beyond Well with Sheila HamiltonEp. 262/ Revisit: Chris Colin "The Day the Internet Died"A ReVisit with Author Chris Colin "The Day the Internet Died". Chris Colin is a reporter for the NYTimes the New Yorker, and Wired Magazine. His book OFF, The Day The Internet Died is a comical picture book about a day when all the screens went dark. We all dream about a life free of scrolling or tweeting, but Colin imagines what an analog world might actually look like and why our attachments to our screens has created a new kind of addiction and dependence.
2023-09-1119 min
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWant to build a successful career? Follow these key insights18 months. That was the timeline Colin gave himself to move from a sales job to a general manager post. It was a long time ago now, the kind of thing one remembers when they look back over a decades-long career. However, it also worked. Colin did make that transition, moving throughout departments and learning new skills, and always with the goal of moving to general manager. Ryan, being from academia, teaches an introductory marketing course to his MBA students. It’s a class they take first semester when their enthusiasm and exuberance are high. T...
2023-07-2930 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWant to build a successful career? Follow these key insights18 months. That was the timeline Colin gave himself to move from a sales job to a general manager post. It was a long time ago now, the kind of thing one remembers when they look back over a decades-long career. However, it also worked. Colin did make that transition, moving throughout departments and learning new skills, and always with the goal of moving to general manager. Ryan, being from academia, teaches an introductory marketing course to his MBA students. It’s a class they take first semester when their enthusiasm and exuberance are high. T...
2023-07-2930 min
Lee Hacksaw HamiltonFernando Tatis Jr., MLB Salary Cap, Trevor Bauer vs Matt Araiza vs Colin KaepernickLee Hacksaw Hamilton wants to talk sports with you. We will be discussing character and personal behavior of athletes, MLB Salary Cap, Fernando Tatis Jr, NFL Gambling Crisis, NCAA Big Business, NBA Trade Rumors, NHL Stanley Cup, Team USA and more.
Here’s what Lee Hamilton thinks on Thursday, June 15, 2023.
These are Hacksaw’s Headlines:
1.. PADRES-EL NINO HITS PETCO
"FERNANDO TATIS JR: SUPERSTAR NIGHT"
2.. YANKEES OWNER-SUPER AGENT TALK SALARY CAP
"HAL STEINBRENER, SCOTT BORAS WANT MEETING MLB-UNION"
3...3-ATHLETES-3 STORIES...TREVOR BAUER-MATT ARAIZA-COLIN KAEPERNICK
"HOW TO JUDGE PLAYERS"
-------------
4...NFL VS GAMBLING...MEMO TO TEAMS-PLAYERS
BAN BET GAMES
NO GHOST BETS
TEAM FAC...
2023-06-161h 15
Life's A BeachEp 111- Colin HamiltonAussie Olympian in the modern pentathlon Colin Hamilton joins us to speak about the events in which he partook and the struggles he faced performing at an incredible elite level whilst working and earning his own living. For all things Life's a Beach, visit our site at https://www.lifesabeach.co/ Instagram: https://www.instagram.com/lifesabeachau/?hl=enSee omnystudio.com/listener for privacy information.
2023-05-0746 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthEmbrace this amazing way Customers evaluate you to gain successCustomers are fickle. Or at least they appear to be. What once may have exceeded your customer’s expectations one day becomes ordinary the next. That’s because People become less sensitive to change as things improve. It’s called Diminishing Sensitivity, and it’s the reason that sometimes you have to work harder to “Wow!” your customers. If you gave $100 to a poor person and a millionaire, it would have completely different effects on their daily lives. While the millionaire would be polite and appreciative of the extra cash, the poor person would feel the difference...
2022-12-0329 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthEmbrace this amazing way Customers evaluate you to gain successCustomers are fickle. Or at least they appear to be. What once may have exceeded your customer’s expectations one day becomes ordinary the next. That’s because People become less sensitive to change as things improve. It’s called Diminishing Sensitivity, and it’s the reason that sometimes you have to work harder to “Wow!” your customers. If you gave $100 to a poor person and a millionaire, it would have completely different effects on their daily lives. While the millionaire would be polite and appreciative of the extra cash, the poor person would feel the difference...
2022-12-0329 min
Behind the Scenes with Colin EdmondsMemories of Max Bygraves, Larry Grayson and Bernard Manning – the remarkable career of singer Gilly HamiltonThis time we go Behind the Scenes with the fearless, highly talented singer Gilly Hamilton, whose career spanned 3 decades and encompassed the halcyon days of show business and variety. As a key member of the pop-music close-harmony trio The Kaye Sisters she appeared alongside most of the major entertainment stars of the 1970s through to the 1990s. Supporting Max Bygraves, the Kayes appeared in the 1978 Royal Variety, shared a long-running residency in London’s West End and performed regularly on many of Max’s top-rated television series
With recollections of ATV’s live ‘Saturday Variety’ with Larry Grayson, n...
2022-10-0858 min
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWatch Out! We Are in Danger of Repeating the Same Mistakes We Did Last Year!I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. After all, everyone had one at that point. Now, in 2022, I see the next big thing: Customer Science. Customer Science combines the power of artificial intelligence (AI), customer data, and the concepts of behavioral science to help organizations create a winning customer strategy. Leveraging the power of Customer Science, organizations can understand why their customers are doing what they are now a...
2022-01-2228 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWatch Out! We Are in Danger of Repeating the Same Mistakes We Did Last Year!I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. After all, everyone had one at that point. Now, in 2022, I see the next big thing: Customer Science. Customer Science combines the power of artificial intelligence (AI), customer data, and the concepts of behavioral science to help organizations create a winning customer strategy. Leveraging the power of Customer Science, organizations can understand why their customers are doing what they are now a...
2022-01-2228 min
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthStop Making Excuses! COVID Isn't the Reason Customer Experiences Are Declining, This Is...Customer satisfaction is low. What’s worse, we can’t just blame COVID for the problem. Sure, COVID is part of it, but, surprisingly, this problem has other causes. Not only that, but a recent report from the American Customer Satisfaction Index (ACSI) suggests that only 30 percent of companies tracked by ACSI improved their score—since 2011. That means that 70 percent of companies either had flat results or saw a decline in customer satisfaction. It’s time to stop making excuses and turn things around. In this episode, we talk with the Managing Director of the ACSI...
2022-01-1532 min
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthIs Father Christmas Real; Why Storytelling is so Incredibly ImportantWhen I was 25, my mum was proud of the fact that we had never discussed the verity of Father Christmas, which, of course, is not in question. She wanted that story to be a part of my life, so she made sure it was, well into adulthood. I have continued the tradition with my kids. Father Christmas, the story of a toymaker that brings love and joy to children all around the world has been in effect at the Shaw house for over 30 years. Now, we are indoctrinating the grandkids as well. Storytelling as a fo...
2021-12-1827 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthIs Father Christmas Real; Why Storytelling is so Incredibly ImportantWhen I was 25, my mum was proud of the fact that we had never discussed the verity of Father Christmas, which, of course, is not in question. She wanted that story to be a part of my life, so she made sure it was, well into adulthood. I have continued the tradition with my kids. Father Christmas, the story of a toymaker that brings love and joy to children all around the world has been in effect at the Shaw house for over 30 years. Now, we are indoctrinating the grandkids as well. Storytelling as a fo...
2021-12-1827 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe 5 Rules to Dramatically Improve The Way you Deal with Customer ComplaintsThe 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Does your organization like to pretend that complaints never happen? When they do happen, does the company sweep them under the rug and hide them from everyone involved? If so, you are not alone. Many organizations have the wrong approach to cu...
2021-11-0632 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe 5 Rules to Dramatically Improve The Way you Deal with Customer ComplaintsThe 5 Rules to Dramatically Improve The Way you Deal with Customer Complaints A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Does your organization like to pretend that complaints never happen? When they do happen, does the company sweep them under the rug and hide them from everyone involved? If so, you are not alone. Many organizations have the wrong approach to cu...
2021-11-0632 min
Behind the Scenes with Colin EdmondsTV Legend Ian Hamilton returns to talk about David Frost, Frankie Howerd and more. Oh, and The Playboy Mansion!In this week’s episode, top British Producer-Director Ian Hamilton returns to continue sharing memories of his incredible career in television – from the start-ups of TVam and The Chase, fond recollections of David Frost, Clive James and Frankie Howerd, to his adventures in EuroDisney, Las Vegas and at The Playboy Mansion.
Listen by clicking here:
https://open.spotify.com/show/12mxZrfS7Hyl9dTgwo83Zp
https://podcasts.apple.com/.../behind-the.../id1550444432...
https://anchor.fm/behindthesceneswithcolin
2021-10-301h 03Behind the Scenes with Colin EdmondsPuppets to the Palladium, Cilla to I’m A Celebrity, Michael Parkinson to Miss World – the award-winning career of entertainment Producer-Director Ian HamiltonThis week British Academy Award-winning television executive Ian Hamilton chats about his early fascination with show business which took him from watching Sunday Night At The London Palladium as a youngster, to producing and directing Live From The Palladium, 30 years later. We also hear what it was like working with Michael Parkinson, Cilla Black, Paul Daniels - and directing News at Ten in his spare time. Also, what was it really like in the Australian jungle during that first pioneering series of I’m A Celebrity – Get Me Out of Here!?
Steam, Smoke & Mirrors Theme music composed by J...
2021-10-161h 13The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthIs Your Marketing Inadvertently Damaging Your Customer Focus?You probably didn’t mean to do it. You were just trying to market the latest brand effort to your new and existing customer base. You were doing your job; getting the message out. Unfortunately, your marketing inadvertently damaged your customer focus. However, marketing isn’t the only area to blame for the problem. How you segment customers also contributes to this damage, as well as how well you understand your customers’ expectations of you. It turns out that all of these areas contribute to the customer orientation of your organization. Having a handle on where you are for...
2021-09-1136 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe Hidden Messages That Are Killing Your Culture Without You KnowingIf you are like most companies, you probably think that you put the customer at the center of everything you do. But do you? There are some critical things that the most customer centric companies do differently than the average company. It requires a mindset that understands the essential nature of it and then a consistent approach to applying it in all the areas of the company, from how you recruit talent and empower employees to how you prioritize customers in your team meetings. In this episode, we discuss how we categorize the customer centricity o...
2021-09-0436 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThe Hidden Messages That Are Killing Your Culture Without You KnowingIf you are like most companies, you probably think that you put the customer at the center of everything you do. But do you? There are some critical things that the most customer centric companies do differently than the average company. It requires a mindset that understands the essential nature of it and then a consistent approach to applying it in all the areas of the company, from how you recruit talent and empower employees to how you prioritize customers in your team meetings. In this episode, we discuss how we categorize the customer centricity o...
2021-09-0436 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth200th episode! Which have been the best episodes with the most learning?We were excited to reach our 200th Episode of the podcast! In this episode, we look back on six of our favorite podcasts from these first 200 episodes and what the key learning was from each of them. We want to thank our listeners for tuning in each week to hear our ramblings. We are proud of what we do, but it would be meaningless if it didn’t prove to be a useful resource for people. We hope that it is and that you will continue to join us on this journey as we explore the many fac...
2021-08-1431 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth200th episode! Which have been the best episodes with the most learning?We were excited to reach our 200th Episode of the podcast! In this episode, we look back on six of our favorite podcasts from these first 200 episodes and what the key learning was from each of them. We want to thank our listeners for tuning in each week to hear our ramblings. We are proud of what we do, but it would be meaningless if it didn’t prove to be a useful resource for people. We hope that it is and that you will continue to join us on this journey as we explore the many fac...
2021-08-1431 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWithout You Knowing It, People's Impression of You Are Being Influenced - Here's WhyIt all started with Apple's Air Tags. As soon as I heard about them, I knew that they would be exceptional, and I had to have them. But why? I had a drawerful of other manufacturer's products that did the same thing. What was so special about these? My answer is because these were from Apple, and the reason Apple is the answer is because of Halo Effects. Halo Effects affect people's impression of you and your experiences, and, in some cases, you don't have as much control over these halos as you might like. ...
2021-08-0731 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthHow to Increase Your Margin. Make Sure Your Pricing is Correct!When it comes to your bottom line, pricing your products and services is essential. Price it too low and you can’t keep the lights on. Price it to high and nobody will buy it—and you still can’t keep the lights on. So how do you increase your margin (and keep the lights on)? Make sure your pricing is correct! However, pricing correctly is more challenging than it may seem at first. Most companies assume that increasing your margin is a matter of marking up your costs enough that you can make a profit. But there...
2021-07-3130 min
Moving MattersEpisode 26: Moving Matters with Mason Heasley of Extra Mile MoversIn this episode Mason Heasley, Managing Director of Extra Mile Movers discusses how he started in the industry at the tender age of 18, which was only 4 years ago, after discovering his friends were earning more money than he was as a window fitter at the time, so he joined a local removal company and his passion for the industry just grew from there.
We discover that during that time Mason lost his way a little and joined the military, but while in the military he setup Extra Mile Movers to bring in some extra income, just as...
2021-07-2232 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthIs Customer Experience Really The New Marketing? Join The debate!In a discussion that echoes the age-old chicken vs. egg conversation sentiment, we engaged in a debate. After meeting a fellow Customer Experience proponent on a new social media platform called Clubhouse, we invited author and speaker Stacy Sherman to debate. The topic: Is Customer Experience the new marketing, or is it an entity on its own? Sherman and I have a difference of opinion. Sherman, a director of Customer Experience and employee engagement at a global organization by day and the founder of DoingCXRight.com by night, says that Customer Experience is the new marketing, replacing an...
2021-07-1731 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthIs Customer Experience Really The New Marketing? Join The debate!In a discussion that echoes the age-old chicken vs. egg conversation sentiment, we engaged in a debate. After meeting a fellow Customer Experience proponent on a new social media platform called Clubhouse, we invited author and speaker Stacy Sherman to debate. The topic: Is Customer Experience the new marketing, or is it an entity on its own? Sherman and I have a difference of opinion. Sherman, a director of Customer Experience and employee engagement at a global organization by day and the founder of DoingCXRight.com by night, says that Customer Experience is the new marketing, replacing an...
2021-07-1731 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthIs Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?Maybe it’s a towing service. Perhaps you use an interior designer. It could be that you needed to outsource your call center. Whatever the reason may be, you have outsourced part of your Customer Experience. There is an inherent risk involved, of course, if there are problems. After all, customers do not distinguish between the part of the experience you provide and the part your third-party does. To customers, it’s all one experience and any problems that happen along the way, whether they were under your control or not, reflect upon your brand. However, by bring...
2021-07-0330 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhy You Should Be Proactively Firing Customers Without HesitationIn the early days of my career, I thought the customer was always right. The idea that one should fire a customer sometimes would have sounded like madness to me. However, as I have matured over the following four decades, I learned that sometimes the customer is not right. Sometimes they are really, really wrong, from how they abuse your systems to how they tax your resources to how they talk to employees. You should fire customers in these cases. This episode explores the situations where it is critical to fire employees and why. Inspired by the a...
2021-05-2229 min
The Not So Black and White Real Estate PodcastSandy MacKay - Under 40 Most Influential Broker OwnersToday we sit down with Sandy MacKay, One of the Industry's most influential Realtors under 40. Sandy starting investing in real estate at a young age and transitioned into launching a real estate team that is one of the top teams in the Hamilton ON area. His latest endeavor, the launch of a brand new Brokerage in the Toronto area.
----Podcast Produced and Distributed by AgentInnovationStudios.com
2021-04-151h 03Beyond Well with Sheila HamiltonEp.133/Chris ColinChris Colin is a reporter for the NYTimes the New Yorker, and Wired Magazine. His book OFF, The Day The Internet Died is a comical picture book about a day when all the screens went dark. We all dream about a life free of scrolling or tweeting, but Colin imagines what an analog world might actually look like and why our attachments to our screens has created a new kind of addiction and dependence.
2021-03-2218 min
Kitco NEWS InterviewsThese are the top commodities for 2021 says BMO's Colin HamiltonAside from the emergence of electric vehicles, the demand for raw commodities from China is still a dominant driver for metals prices, said Colin Hamilton, commodity analyst at BMO Capital Markets.
2021-03-1516 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThis is the One Thing to Improve Your Customer Experience in 2021We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. We couldn’t agree more. We believe that the best way to improve Customer Experiences is to do a lot of little things that add up to significant improvements. In other words, there is no one thing, but many things that you should do to improve your Customer Experience in 2021. One of the contributing factors to this mindset is the number of stories we hear in...
2021-01-2328 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThere's light at the end of the tunnel!There's light at the end of the tunnel! - Re-imagine your customer experience! There was a time when we thought this moment would never come, but we are almost there. As vaccines roll out worldwide for the SARS-CoV-2 virus, we can see the light at the end of the pandemic tunnel. This unique situation provides an unprecedented opportunity to reimagine your Customer Experience to respond to how the pandemic has changed customer behavior. Key Ideas to Improve Your Customer Experience In this episode, we discuss this exercise's critical question to present a new ex...
2021-01-0227 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThere's light at the end of the tunnel!There's light at the end of the tunnel! - Re-imagine your customer experience! There was a time when we thought this moment would never come, but we are almost there. As vaccines roll out worldwide for the SARS-CoV-2 virus, we can see the light at the end of the pandemic tunnel. This unique situation provides an unprecedented opportunity to reimagine your Customer Experience to respond to how the pandemic has changed customer behavior. Key Ideas to Improve Your Customer Experience In this episode, we discuss this exercise's critical question to present a new ex...
2021-01-0227 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThis is the Most Significant Thing We Learned in 2020!This is the Most Significant Thing We Learned in 2020! Like many people, we are not sad to see the year 2020 slip into the past. We look to ringing in the new year with happy anticipation of better things to come. With a vaccine headed to us all and a new appreciation for what we share when things are “normal,” we are all practically giddy at the prospect of sending this year off to the annals of history. However, even a year as challenging as this one presents new insights and opportunities for us all. Every year...
2020-12-2624 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthThis is the Most Significant Thing We Learned in 2020!This is the Most Significant Thing We Learned in 2020! Like many people, we are not sad to see the year 2020 slip into the past. We look to ringing in the new year with happy anticipation of better things to come. With a vaccine headed to us all and a new appreciation for what we share when things are “normal,” we are all practically giddy at the prospect of sending this year off to the annals of history. However, even a year as challenging as this one presents new insights and opportunities for us all. Every year...
2020-12-2624 min
Track World NewsSave Clemson Track and Field with Anthony HamiltonThis episode we discuss the finalist for the male athlete of the year and predict who will take home the award. We then sit down with Clemson stand out high jumper Anthony Hamilton where he shares with us insight on the cancelation of the men's cross country and track program and what that means going forward in order to bring it back. If your interested in learning how you can help support #SaveClemsonXCTF follow then on social media: @saveclemsonxctf or follow Anthony: @hamilt0njr. If you enjoyed the episode, make sure to like, leave a rating, share the show w...
2020-11-2431 min
Culture MakersJo Broadbent, OAM, Northern Districts & Spirit Head Coach, Hamilton NZJo Broadbent might have started her cricket career relatively late at age 21, but by age 23 she was in the Australian team and wasted no time in becoming one of the most successful female cricketers and coaches of all time - culminating in titles at every level of the game, including a triumphant world cup campaign in 1997. In 2018 Jo was awarded the Medal of the Order of Australia in the Queen's Birthday Honours List. Jo recently moved from her role as Sydney Thunder & NSW Breakers Head Coach to be Northern Districts & Spirit Head Coach, Hamilton NZ.
A passionate le...
2020-09-0230 min
Best Supporting PodcastEpisode 39: The BSA's of "Hamilton"With its recent release on Disney+, "Hamilton" reigns as essential quarantine content these days. And while we tend to save most of our queening out for actressing, we gladly made an exception this week to highlight our Top 5 favorite performances, as well as some mixed feelings on one very key performance. We discuss some small but powerful differences between the cast recording and the filmed production, the challenges of singing through tears, the many, many moments that left us in tears, and all of our feelings about THAT ENDING. This episode is about as long as "Hamilton" itself, but we...
2020-07-162h 12
Colin Curtis PodcastCOLIN CURTIS JAZZ DANCE FUSION SHOW # 9 WORLDWIDE FM SATURDAY 04 JULY 2020They Came Arturo O'Farrill, The Afro Latin Jazz Orchestra Listening Glasses Waaju Pista Libre (feat. Luisito Quintero & Roberto Quintero) [Explicit].mp3 Takashi Nakazato Gotta Be Free - Nina Mya Home Is Where The Hatred Is (Album Version) [feat. Gil Scott-Heron] Jean-Jacques Milteau Espiritu Libre Mongo Santamaria Ka-Ta-Da (feat. Karl Vanden bossche & Davide Giovannini) Takashi Nakazato Freedom Day Black Light Collective 13.3.2.21.1.1.8.5 Juan De Marcos (Afro Cuban All Stars) La Carnival Eddie Harris Sun Khosi Ruby Rushton Mi Vida Jon Lucien The Afro Latin Jazz Suite, Movement IV_ What Now ...
2020-07-053h 00
Take The LeadVaro Money: The Future Of Banking With Colin WalshEveryone in this modern day and age want to improve their financial life. This is specifically what Varo Money is advocating. Today, Dr. Diane Hamilton talks to Colin Walsh, the company’s CEO and Cofounder, about its goal to become the first mobile-centric national bank in US history. Colin talks about their business model and explains how Varo Money makes each transaction more flawless and convenient by creating innovative solutions around credit. Be informed about the future of banking and see what Colin and his company can offer you and your financial needs!
2020-05-0154 min
AppleSaucedTaking a Shiner to Mr. HamiltonJames and Michael have an uplifting chat with superstar high school teacher Colin Hamilton about teaching during the plague.
Our podcast is also getting used to the new reality of online video chat so please the slightly less-than-stellar audio quality while we figure things out. The good news is we now have a YouTube channel so you can WATCH the podcast too!
Guest: Colin Hamilton
Beer: Shiner Bock by Spoetzl Brewery
Watch on YouTube: https://youtu.be/WB2kIUV6zE0
Don't forget to subscribe and visit www.applesaucedpodcast.com
2020-03-2641 min
The Not So Black and White Real Estate PodcastStreams Of Income and Living A Legendary Life with Rock Thomas and Mark Loeffler REGS ConferenceColin and Gary interview two amazing Realtor/Investors, Rock Thomas and Mark Loeffler
Rock Thomas is a Canadian real estate mogul, motivational speaker, Tony Robbins trainer, life-coach, and serial entrepreneur. He prides himself on his energetic and enthusiastic approach to inspiring people and helping them achieve a more meaningful life.
From humble beginnings that started on a farm just off the Island of Montréal, Rock Thomas rose to the top to become a self-made millionaire.
He then quickly realized that financial success is just a part of something bigger. Thus, he e...
2019-11-2127 min
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhy Do Customers Change Their Minds?Colin Shaw and Professor Ryan Hamilton examine the question: Why do customers change their minds? What makes a customer change their minds when they have been so certain the day before? Critically what can we do about it? Ryan discusses research by psychologists that give us some clues, and pointers for improving your customer's experience. Hosts, Colin Shaw and Ryan Hamilton.
2018-01-2719 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhy Do Customers Change Their Minds?Colin Shaw and Professor Ryan Hamilton examine the question: Why do customers change their minds? What makes a customer change their minds when they have been so certain the day before? Critically what can we do about it? Ryan discusses research by psychologists that give us some clues, and pointers for improving your customer's experience. Hosts, Colin Shaw and Ryan Hamilton.
2018-01-2719 min
ChatterProfessor Colin Harvey on Brexit, The Good Friday Agreement, and a Citizens AssemblyProfessor Colin Harvey of Queen’s University Belfast was our guest on today’s show. He has been doing a lot of work on how human rights guaranteed in the Good Friday Agreement will translate in a post-Brexit Northern Ireland. We also spoke about the potential for a citizens assembly in Northern Ireland and the implications of the latest agreement between the UK and the EU. Music by Just Jim - https://soundcloud.com/justjim If you enjoyed what you read here you can follow us on Facebook, Twitter, and Instagram to keep up to date with everything we are cover...
2018-01-2359 minTake The LeadHow To Know When To Expand with Bedros Keuilian and The Customer Experience with Colin ShawLeadership and teamwork are the two things that will determine if your company is ready for an expansion. Bedros Keuilian believes that having a vision plays a big part in this growth. This vision stems from a leader’s self-esteem when they seek no approval of their decisions because they have already seen the company’s success. Recognized as the world’s thought leader in customer experience, Colin Shaw teaches organizations that a customer is a human being and not an automaton. This doesn’t mean that the customer gets whatever ever they want, but that businesses should simply think of...
2018-01-071h 00
Take The Lead Radio Season 1How To Know When To Expand with Bedros Keuilian and The Customer Experience with Colin ShawLeadership and teamwork are the two things that will determine if your company is ready for an expansion. Bedros Keuilian believes that having a vision plays a big part in this growth. This vision stems from a leader’s self-esteem when they seek no approval of their decisions because they have already seen the company’s success. Recognized as the world’s thought leader in customer experience, Colin Shaw teaches organizations that a customer is a human being and not an automaton. This doesn’t mean that the customer gets whatever ever they want, but that businesses should simply think of...
2018-01-071h 00
Staying Healthy Today ShowA Whole-Food Plant-Based Diet and Lifestyle – The Prescription for a Healthy World and Environment – An Interview with T. Colin Campbell, PhDA Whole-Food Plant-Based Diet and Lifestyle – The Prescription for a Healthy World and Environment (41:50 min) Kirk’s video overview of his interview with Dr. Campbell (3:41 min) T. Colin Campbell, PhD is the author of the book “Whole: Rethinking Continue reading A Whole-Food Plant-Based Diet and Lifestyle – The Prescription for a Healthy World and Environment – An Interview with T. Colin Campbell, PhD→
The post A Whole-Food Plant-Based Diet and Lifestyle – The Prescription for a Healthy World and Environment – An Interview with T. Colin Campbell, PhD appeared first on .
2016-10-2041 minStaying Healthy Today ShowA Whole-Food Plant-Based Diet and Lifestyle – The Prescription for a Healthy World and Environment – An Interview with T. Colin Campbell, PhDA Whole-Food Plant-Based Diet and Lifestyle – The Prescription for a Healthy World and Environment (41:50 min) Kirk’s video overview of his interview with Dr. Campbell (3:41 min) T. Colin Campbell, PhD is the author of the book “Whole: Rethinking Continue reading A Whole-Food Plant-Based Diet and Lifestyle – The Prescription for a Healthy World and Environment – An Interview with T. Colin Campbell, PhD→
The post A Whole-Food Plant-Based Diet and Lifestyle – The Prescription for a Healthy World and Environment – An Interview with T. Colin Campbell, PhD appeared first on .
2016-10-2000 min
Double Oz Seven - A James Bond PodcastEpisode #10 - Guy Hamilton's Magical Acid Trip - Diamonds Are ForeverAfter the magic that was Lazenby, it's time to step back into the shoes of
Connery one last time (in an official capacity at least) for the 1971 Bond film
Diamonds Are Forever. How high was Guy Hamilton when he directed this
movie? Why does Connery have jazz hands and swan diving in this movie? Is
Tiffany Case really that good and who has the best cast for and against her? Is
Plenty O'Toole really a bond girl? What is the deal with Blofeld sucking in this
movie? Is Professor Doctor Metz the greatest character in the history of Bond?
And...
2015-08-293h 17
Enjoy Amazing Full Audiobooks in Non-Fiction, Social ScienceRoot and Branch: Charles Hamilton Houston, Thurgood Marshall, and the Struggle to End Segregation by Rawn JamesPlease visit https://thebookvoice.com/podcasts/1/audiobook/60350 to listen full audiobooks. Title: Root and Branch: Charles Hamilton Houston, Thurgood Marshall, and the Struggle to End Segregation Author: Rawn James Narrator: Dominic Hoffman Format: Unabridged Audiobook Length: 10 hours 4 minutes Release date: January 19, 2010 Ratings: Ratings of Book: 2 of Total 1 Genres: Social Science Publisher's Summary: The riveting story of the two crusading lawyers who led the legal battle to end segregation, one case and one courtroom at a time. The Supreme Court’s decision in Brown v. Board of Education is widely considered a seminal point in the battle to end segregation, but it w...
2010-01-1910 min