Shows
Customer Café by CollabriaArnaud Renoux | Innovating Sales StrategiesIn today's episode, we have Arnaud Renoux the Co-founder of Scalelist where he has been engaged in sales and business development. Having helped numerous tech firms expand their presence across Southeast Asia, he founded Scaler, a lead generation agency that tailors LinkedIn and email sequences for clients during the COVID-19 pandemic. Subsequently, he launched Scalelist, a software that streamlines the lead list extraction, cleansing, and outreach process for BD and SDR teams, and Scale Social, a LinkedIn agency that manages clients' social media presence by composing posts on their behalf. We delve into the sales process at ScaleLab, which...2023-05-1541 min
Customer Café by CollabriaMatt Firestone | Crushing Sales & Social MediaIn today's episode, we have Matt Firestone an account executive at Noble and founder of SDRs of Israel, discussing his journey from the legal space to the startup world and his current role in sales development. He emphasizes how his legal background has been valuable in his current position, particularly in terms of analytical and writing skills. Matt explains that he has been implementing sales technology, such as Sales Navigator and Gong, and using Salesforce and sales engagement tools to build out sequences and gather data. He is also working on building a playbook with the founder and marketing...2023-05-0345 min
Customer Café by CollabriaGreg Bond | From Prospect to PartnerIn this episode, we sit down with Greg Bond, Vice President of Channel Sales at Constant Contact, a leading email marketing and communication platform. Greg shares his expertise on how the sales process works for a product like Constant Contact. He emphasizes the importance of cross-team collaboration in ensuring smooth communication and deal success. Greg discusses how collaboration among various teams, including sales engineers, legal and finance, partner onboarding, and business development representatives, is vital to review deals and ensuring all aspects are considered. He highlights the significance of clarity in uncertain times and how proper communication is crucial...2023-04-1936 min
Customer Café by CollabriaBrynne Tillman | Social SalesIn this episode, we sit down with Brynne Tillman, the CEO of Social Sales Link. Brynne is a social selling expert who believes the key to social selling is starting conversations, not making sales pitches. We dive into the basics of social selling on LinkedIn, starting with the importance of social listening and shifting our profiles to be a resource for prospects. Brynne emphasizes the importance of creating engagement and shares great tips for connecting and engaging with people on LinkedIn. We also discuss the importance of nurturing connections and earning the right to have conversations with prospects. Brynne...2023-04-1145 min
Customer Café by CollabriaC. Lee Smith | SalesCredWelcome to today's episode, where we are joined by C. Lee Smith, a behavior analyst and author of Sales Cred. C. Lee shares his insights on the importance of building sales credibility in today's market. He defines sales cred as building customer trust by being seen as a trusted advisor rather than just a salesperson. With the advent of technology and easy access to information, sales teams must focus more on building sales cred to stand out in the market.C. Lee also emphasizes the importance of hiring salespeople with strong collaboration skills and the ability to...2023-03-2938 min
Customer Café by CollabriaTeasha Cable | Intelligent Decision MakingIn today's episode we are joined by Teasha Cable, the CEO and Co-Founder of CModel. Decision intelligence combines data and human knowledge to help companies align their resources and achieve their goals. CModel provides curated recommendations to CEOs and their teams by starting with the goal in mind and working backward to the data. Teasha also talks about their sales process and how they use experimentation and documentation to log their assumptions and track their progress. They also emphasize the importance of gut feelings and having a good set of information to inform them. At the heart...2023-03-2242 min
Customer Café by CollabriaHamish Knox | Building Trust and Rapport For Successful SalesIn todays episode, we are joined by Hamish Knox, a two-time author, and expert in the Sandler communication system, who shares insights on how to improve conversations and build rapport to facilitate successful sales. According to Hamish, selling is not limited to professional contexts but is relevant to all areas of life. He emphasizes the importance of trust and relationship-building with buyers and shares strategies for avoiding common mistakes made by sales leaders. Hamish also discusses how complacency can hinder progress in businesses and the value of clarity and safety in fostering collaboration. He also highlights his volunteer work...2023-03-1536 min
Customer Café by CollabriaLori Richardson | She Sells: Creating Inclusive Sales TeamsWelcome to Customer Cafe. Today we are joined by Lori Richardson, a sales expert and the author of the book "She Sells." In this podcast, Lori shares her insights on how to create more inclusive sales teams and retain great women in sales and her own experiences in the sales industry, from her early days of selling consumer computers on commission to her current role as a sales consultant and speaker. She talks about the differences in the sales process from then to now and how women's skills will impact a sales team. Lori also discusses the importance of...2023-03-0135 min
Customer Café by CollabriaHillary Black | A Real Conversation with a Real Conversation DesignerOn today's episode of Customer Café, Hillary black, a conversation designer and founder of ConversationDesignerJobs.com discusses the role of chatbots in marketing and sales. She explains conversation design, which involves creating user experiences in chatbots and other messaging interfaces, as well as the different aspects of conversational AI, including programming chatbots for sales and marketing and modernizing rule-based experiences. Hillary shares her experience creating chatbots for retail brands, success metrics for chatbots, and chatbot limitations. Join us for valuable insights into the world of chatbots and their role in marketing and sales. Stay tuned for the e...2023-02-2241 min
Customer Café by CollabriaYaacov Cohen | Always Be CollaboratingOn today's episode of Customer Café, Yaacov Cohen, CEO of harmon.ie and lead investor in Collabria, shares his 20 years of experience in enterprise sales. He discusses the importance of team collaboration, being part of a wolf pack, and creating a customer-centric approach. Yaacov also emphasizes the role of trust in sales and building trust as a brand and how focusing on money and revenue alone is not the only way to succeed.Stay tuned for the end, where Yaacov shares who he follows on LinkedIn and how he learns the best sales tactics from the Bible!2023-02-1545 min
Customer Café by CollabriaLynn Pietryga | Enabling SuccessLynn Pietryga, the Chief Customer Officer at Enable Us. Lynn will share her insights on balancing customer success with increasing revenue and the importance of proper onboarding for each customer. She'll also share her perspectives on the voice of the customer programs that they run at Enable Us, and how she collaborates with other departments to advocate for each customer. Additionally, Lynn will give us a glimpse into what makes a great customer success manager and whether customer success is judged solely on revenue. Finally, Lynn will shed light on how customer success differs in each company...2023-02-0732 min
Customer Café by CollabriaJustine Wares | Champion Lifetime ValueJustine Wares is the Senior Customer Success Manager at Usergems. She left a BigTech company during the pandemic and joined a pre-series A startup. Additionally, she is an amateur CrossFitter due to her love of intense activities., a true New Yorker! Justine was with Usergems from the beginning and is passionate about the voice of customer programs they run. She believes that customer success and product should work together and that feedback from the customer success team is crucial in understanding what changes customers want in the product. Justine also has a strong understanding of what makes...2023-02-0135 min
Customer Café by CollabriaAndrea Galvez | CS is a Team SportAndrea, the VP of Client Success and Membership at the Financial Health Network, is also a branded ambassador at Revgenius and RevAble, organizations that support people living with disabilities. She will discuss her experience as a warrior of chronic illness and the stress of working in sales and customer success, and how she and RevGenius have created a supportive space for those with chronic illness through weekly roundtables and job searching resources. Andrea will also share her thoughts on the changing landscape of company diversity, the relationship between sales and marketing, whether customer success is indeed a sales role...2023-01-2538 min
Customer Café by CollabriaBre Sprague | Sell and Be WellBre Sprague is the Sales Operations Specialist who knows how to pivot and try new things. Her mission is to train, inspire, and teach others on their journey to personal greatness. In today's episode, she talks with Menachem and Sharon about the challenges of pivoting her career into saas, women in sales and inappropriate workplace environments, the need for collaboration in sales, and plenty of coffee talk!Stay tuned for the end, where Bre shares who she follows on Linkedin!-----------------------------------------This episode was brought to you by Collabria, the first s...2023-01-1853 min
Customer Café by CollabriaJeremy Werbolowsky | BREWing Sales at a Marketing-Heavy CompanyWelcome to the Customer Café podcast with Menachem and Sharon. In this episode, we have a special guest, Jeremy, the Vice President of Global Sales for Brew. Jeremy shares his insights on running sales at a marketing-heavy company and how his background in marketing has helped him in sales. He discusses personalization in the sales strategy and the importance of cross-team collaboration for sales representatives. We also explore the role of SDRs in sales and the challenges of setting long-term sales goals in a high-tech company. Jeremy shares his approach to focusing on the long t...2023-01-1139 min
Customer Café by CollabriaJared Robin | Building RevGeniusJoin Menachem and Sharon on Customer Cafe as they welcome Jared Robin, the Founder of RevGenius. With over 15 years in sales and a wealth of experience helping SaaS companies grow, Jared has built RevGenius into a community of over 32,000 sales and marketing professionals. In this episode, Jared shares how RevGenius helps its members scale their careers and businesses through playbooks and free programming. He also shares the story of how RevGenius was founded and his top tip for success: staying calm and present, even in difficult situations. Tune in to learn...2023-01-0456 min
Customer Café by CollabriaYaalit Pereira | Growing through CommunityYaalit is a mother, AE at Vidyard, and founder of SDRs Israel. Early on in her career, she realized that she needed a community of people to learn from each other. She started a group called SDRs Israel where people can share their struggles and grow in their sales careers. In this episode, she talks about the importance of community and sharing stories, staying consistent, being a woman in sales, and plenty of coffee talk!Stay tuned for the end, where Yaalit shares who she follows on Linkedin!-----------------------------------------...2022-12-2144 min
Customer Café by CollabriaNoah Mishkin | Vision & Values: Sales & Authenticity Go Hand in HandNoah Mishkin is an Architect turned business owner of a software and product, Craft Jack. Noah joins us to today to talk about how he developed his unique approach to sales calls as organic conversations. He talks about his healthy guitar obsession and investing in himself, company values, and the need to re-evaluate and update them. Stay tuned to the end where Noah shares who to follow to get better at your job!This episode was brought to you by Collabria, the first solution for account teams to collaborate on inbound emails without leaving their i...2022-12-1450 min
Customer Café by CollabriaAsh Glenville | Process Makes Perfect!After moving to Israel, Ash needed to refocus her skills to suit a tech-focused market. She became a tech pr and then transitioned into customer success. Today's guest Ash Glenville shares how her past experiences help her stand out at customer success within her organization Zesty. Ash shares the importance of cross-department collaboration and how an inadvertent r and d hackathon has changed her perspective on things. She has learned to stay in constant contact with her clients and keep everyone happy even when things might go wrong. She is a strong believer in process and you can follow...2022-12-0837 min
Customer Café by CollabriaReesa Hinks | Put Yourself in Your Customers’ ShoesOnce a successful fundraiser and now salesperson of the year in 2021, Reesa Hinks, Senior Director of Enterprise Sales at Gravyty, walks us through the parallels between those two fields. In this episode, we talk about being a chameleon in sales calls and adapting to the needs of your customer while still being authentically you. Reesa also talks about staying consistent and collaborating with other departments as the way to succeed in sales!Stay tuned for the end, where Reesa shares her "who to follow list" on Linkedin!Reesa Hinks is the Senior director of enterprise...2022-11-2940 min
Customer Café by CollabriaSimon Gerstler | ConsistencyFrom selling jewelry and custom-made suits out of the boot of his car to selling tech products Simon Gerstler, the CEO of Pipe Global, walks us through how he thinks sales funnels and the sales process has changed over the years. He talks about staying consistent and how to progress in your career in sales.Stay tuned for the end, where Simon shares his "who to follow list" and "books to read" list.Simon began his sales career in the jewelry and fashion industries and has been selling tech since 2000. He was on the founding...2022-11-2442 min
Customer Café by CollabriaJeff Yeger | Customer Success Lessons From The Table SawEp. 1 For customer success to be successful, they need to be aligned and work closely with all other departments of the company. Jeff Yeger the VP of Customer Success at PeerSpot, shares how he helps his teams engage in cross-team collaboration. He also talks about his hiring process and that because he looks for certain soft skills, he can hire his team in a very creative way.Stay tuned for the end, where Jeff shares his "who to follow list" on Linkedin!Jeff Yeger is the VP of Customer Success at PeerSpot, the...2022-11-1742 min