Shows
Belfast News Today | 2 Min News | The Daily News Now!VodafoneThree Creates 200 Jobs in BelfastVodafoneThree and Concentrix to Create 200 Jobs in Belfast: A Boost for UKs Digital SectorFollowing their merger, VodafoneThree and Concentrix announce plans to establish 200 new jobs in Belfast, focusing on customer care and sales for both Vodafone and Three customers. This move aims to bring jobs back to the UK and strengthen the countrys digital and tech sector.DNN | The Daily News Now!The world’s first global local news network.Every city. Every story. AI powered. Hosted on Acast. See acast.com/privacy for more information.
2025-12-1801 min
Rapid Money RadioBPO Market Surges to $211B, COP Dividend Up 8% 11/28/25BPO Market Surges to $211B, COP Dividend Up 8% 11/28/25
Key Stories:
The North America Business Process Outsourcing market is on a robust growth trajectory, forecast to nearly double from an impressive US$ 112.96 billion this year to an estimated US$ 211.73 billion by 2033. This represents a significant compound annual growth rate of 7.23% over the next decade. The expansion is largely fueled by companies’ increasing need for cost-saving solutions, technological advancements, and a growing demand for specialized services. This creates a substantial opportunity for major players in the IT services and consulting space, as businesses look to external partners to dr...
2025-11-2800 min
AI Today PodcastChris Caldwell on the Power—and Limits—of AIIn this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards and metrics toward outcomes powered by real-time, AI-driven insight. Tune in to hear about: Why trust i...
2025-11-0529 min
CX Coffee ChatE15: The Trusted Face: How Implementation Shapes Customer Experience at PayhawkIn this episode of the CX Coffee Chat, host Matthew Kettell speaks with Martin Jürgen Reindl, the Director of Implementation Management at Payhawk. They discuss the evolution of customer experience in the FinTech sector, the importance of implementation in ensuring customer success, and how Payhawk has adapted its approach as it has grown. Martin shares insights on building trust with customers, the role of AI in enhancing customer success, and his leadership philosophy centered around empowerment and transparency.
2025-10-2123 min
The Human Risk PodcastRichard Chataway on Designing AI for HumansWhat if the biggest AI risk isn’t bias or data, but human behaviour itself? How might AI impact the people using it and what does that mean for how we design solutions and deploy the technology?Episode SummaryOn this episode, I’m joined by a returning guest. Richard Chataway is a behavioural science expert and strategist who joins me to explore how we can design AI systems that truly work for humans. Richard brings a unique lens to the conversation, combining insights from advertising, government policy, and behavioural science to unpack the h...
2025-10-181h 08
Il Caffettino di Mario MoroniL'era degli agenti AI: le aziende sono pronte?È in arrivo un nuovo cambiamento nel mercato grazie agli agenti AI e la nuova evoluzione dell'intelligenza artificiale. Quanto sono pronte le aziende a questa nuova era? Ne parliamo con Davide Tinelli, Chief Operating Officer Italy di Concentrix, che ho avuto l'opportunità di incontrare di recente ad un evento. Puntata sponsorizzata da Concentrix.See omnystudio.com/listener for privacy information.
2025-10-1112 min
Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance#98 - Et si l’IA devenait votre meilleure alliée en période de rush ?Chaque année, les pics d’activité comme le Black Friday, Noël ou les soldes mettent les services clients à rude épreuve. Entre volumes colossaux, équipes sous pression et budgets serrés, la promesse de l’expérience client est souvent difficile à tenir. Mais 2025 marque un tournant : 2026 sera l’année où les marques devront avoir pris le virage technologique… ou rester à la traîne.Dans cet épisode, Charles de Roincé, directeur de la business unit retail, e-commerce et logistique chez Concentrix, nous partage les coulisses des pics d’activité et dévoile les outils technologiques qui tra...
2025-10-0718 min
CX Coffee ChatE14: Beyond Retention: Yotpo's Playbok for Customer-Centric GrowthIn this conversation, Ally, the Director of Customer Success at Yotpo, shares insights into the evolving landscape of customer success, particularly in the e-commerce sector. She discusses the importance of tailoring customer success strategies to different client needs, balancing personalization with scalability, and leveraging data and AI to enhance customer engagement. Ally also highlights the challenges of scaling customer success teams and the significance of understanding the voice of the customer in product development. Looking ahead, she emphasizes the need for customer success teams to adapt to industry changes and focus on delivering real value to clients.
2025-10-0126 min
Customer Success: Pivot Your CareerMastering Ever-Changing Customer Requests with Concentrix’s Caroline GrantIn this episode of the CS Pivot Your Career podcast, join hosts Alex White and David Lokietz as they welcome special guest Caroline Grant, Sr. Director, Strategy at Concentrix. Caroline dives into her extensive experience with evolving customer needs in the Customer Success landscape. She'll share actionable strategies for navigating these shifts, offering practical advice on managing customer expectations while simultaneously crafting solutions that benefit both the client and the vendor. This discussion highlights the critical roles of communication, trust, and transparency in identifying the right offerings and successfully adapting to ensure satisfaction within C...
2025-09-1843 min
Neue NarrativeDas Call-Center-Prekariat
IONOS, BMW und H&M haben ihren Kundenservice an den Callcenter-Dienstleister Concentrix ausgelagert. Nach außen gibt sich Concentrix als ausgezeichneter Arbeitgeber. Angestellte vermitteln ein anderes Bild.
Diesen Beitrag liest eine erfundene Stimme vor, geschrieben hat ihn Paul Fenski.
Link zum Artikel: https://www.neuenarrative.de/magazin/das-call-center-prekariat
Unterstütze uns mit einem Abo: https://www.neuenarrative.de/abo
Feedback: https://neuenarrative.typeform.com/to/cpYdAS9j
Produktion: https://huebsch.schoenreden.com/
2025-09-1714 min
Talent All-StarsHow Concentrix Builds Talent Teams That Think Like Ops LeadersAt Concentrix, a global leader in customer experience solutions, talent acquisition is closely integrated with business operations rather than functioning as a standalone department.In this episode, Jillene Jensen, Senior Director of Talent Acquisition, shares how her operations background led to a new kind of talent acquisition strategy: prioritizing alignment, performance, and long-term impact.You’ll learn:Why former operations leaders make great recruitersHow Jillene’s team calibrates with business units to improve the quality of hireHow Concentrix balances AI tools with human touchWhat talent acquisition metrics really drive retentionConnect with Jillene on L...
2025-09-0920 min
CX Coffee ChatE13: How Quip Disrupted a Category - and Shaped a New Wave of Innovative Products with So&SoIn this episode of the CX Coffee Check, host Rob Hamblett interviews Simon Enever, founder and former CEO of Quip, who shares his journey from industrial designer to entrepreneur. Simon discusses the pivotal moments in Quip's growth, the importance of customer feedback in product development, and the challenges of competing with legacy brands. He also introduces his new venture, So&So, and offers valuable advice for aspiring entrepreneurs.
2025-09-0927 min
CMO ChatsFrom Brand to Demand: Phesephony Naidoo of Concentrix | CMO ChatsPhesephony Naidoo, Marketing Director for ANZ at Concentrix, highlights brand, demand, and customer experience as marketing’s core pillars. She points to data as today’s biggest opportunity, urges clarity in value propositions, including knowing what not to do, and envisions a future where marketing earns its seat at the C-suite table. Her advice: stay curious and embrace diverse paths in the age of AI.🎧 Watch the full interview and subscribe for more conversations with today’s top marketing minds!#CMOChats #B2BMarketing #MarketingLeadership #AIinMarketing #FutureOfMarketing #CMORole
2025-09-0511 min
Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance#93 - Ils ont formé leur service client… avec une IAVous vous demandez si l'intelligence artificielle va remplacer vos conseillers clients ? C’est mal poser le problème. Dans les meilleurs services clients, l’IA n’efface pas l’humain, elle le renforce. Elle forme des agents plus confiants, transforme un métier sous pression en un métier à haute valeur ajoutée, et améliore l’expérience pour les clients comme pour les équipes.Dans cet épisode, Guénaëlle Lundwall, directrice de la business unit énergie chez Concentrix, nous partage comment l’IA est intégrée concrètement dans des services clients ultra-exige...
2025-09-0220 min
CX FilesKathy Juve - Concentrix - Flashback To The First Month Of CovidThis is the final Covid flashback where CX Files has looked back at the early days of the 2020 pandemic throughout August 2025. This interview was originally broadcast on May 15, 2020 - about a month into the pandemic and lockdowns. At the time Kathy Juve was the EVP, Customer Experience Technology & Insights Division, at Concentrix. She is now EVP of Global Solutions - also at Concentrix. Kathy is based in Orlando, Florida. In this episode, Kathy describes how the previous three weeks created the digital transformation that might usually have taken three years... April 2020...
2025-08-2825 min
Tech Talks DailyConcentrix CPO on AI, Trust, and the Next Generation of CXCustomer service used to be seen as a cost center. Something to manage, streamline, and, if possible, outsource or automate. But what happens when AI shifts that narrative entirely? In this episode of Tech Talks Daily, I sat down with Ryan Peterson, Chief Product Officer at Concentrix, to unpack how customer service is being reimagined as a revenue-driving engine. With 430,000 advisors handling millions of calls for brands across every major industry, Concentrix isn’t theorizing about the future. They’re building it. Ryan shares how blending human empathy with AI efficiency is creating faster resolutions, stro...
2025-08-0739 min
Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance#92 - KIA x Concentrix : 10 jours pour externaliser son service clientExternaliser votre service client, ça peut faire un peu peur. L’image d’une hotline impersonnelle ou d’un prestataire déconnecté de votre ADN de marque est encore bien présente. Et pourtant… certaines entreprises le font très bien. C’est le cas de KIA France, qui a su transformer cette contrainte en véritable levier stratégique.Dans cet épisode, on revient avec Amira Harrouch, coordinatrice qualité après-vente, sur un projet d’externalisation ambitieux, conduit en partenariat avec Concentrix, qui a permis à la marque de monter en gamme sans rien céder sur l’expérience...
2025-07-1520 min
CX Coffee ChatE12: Copy Trading and Crowdsourced Portfolios: How dub is making Investing Accessible to EveryoneIn this episode of CX Coffee Chat, host Dan Marini speaks with Brett Chereskin, COO of Dub, about his journey from military service to the tech industry, the innovative features of Dub's copy trading platform, and the challenges and strategies involved in scaling a startup. Brett shares insights on customer experience, the importance of community in fintech, and how Dub aims to democratize investing for everyday Americans.
2025-07-1029 min
CX Coffee ChatE11: Scaling Culture Without Breaking It: How Pleo Preserves Purpose in HypergrowthIn this episode of CX Coffee Chat, host Matthew Kettell speaks with Craig Jackson, Director of Customer Success at Pleo. Craig shares his journey in customer success, the evolution of the role, and the importance of team culture. He discusses how Pleo has grown and adapted, the significance of team-building events, and the strategic approach to customer success. Craig also highlights the role of AI in enhancing customer interactions while maintaining a human touch. The conversation concludes with reflections on leadership and building a strong company culture.
2025-06-2530 min
Good Morning BSS World#124 African BPO – BOSAG in GhanaIn the 124th episode of "Good Morning BSS World," I take you on a journey to Accra, Ghana, for an insightful conversation with David Gowu, Board Member of BOSAG (Business Outsourcing Services Association of Ghana). Discover why Ghana is rapidly emerging as a prime destination for BPO and ITO services, attracting global giants like Concentrix and Teleperformance.David shares how Ghana’s young, educated, and English-proficient talent pool (over 400,000 strong), has become the backbone of its growing outsourcing sector. With more than 600,000 young people ready to be trained and a monthly influx of 20,000 new candidates, Ghana offers scalability an...
2025-06-0224 min
Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance#83 - Externalisation relation client : comment lever les freins de vos directions ?Dans cet épisode, je vous propose une plongée sans filtre dans un sujet souvent mal compris : l’externalisation de la relation client. Trop souvent réduite à une image dépassée de centres d’appels impersonnels, l’externalisation est en réalité un levier stratégique puissant… à condition d’être bien pensée et bien présentée.💬 Au programme :Pourquoi votre projet d’externalisation suscite tant de résistance (et comment y répondre)Le fameux trio des "froussards" : DRH, DSI, DAF – leurs objections décryptées une par uneComment construire un...
2025-05-1313 min
Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance#79 - Votre service client est-il (vraiment) performant ?Votre service client semble bien tourner : ✅ Des équipes motivées ✅ Un bon niveau de satisfaction client ✅ Des coûts apparemment maîtrisés Mais comment réagiriez-vous si votre Direction vous demandait de faire mieux avec moins ? C’est exactement ce défi qu’a relevé Thomas, Directeur de la Relation Client dans une entreprise e-commerce B2B en forte croissance. Dans cet épisode, je vous partage la méthode IMPACT, une grille d’évaluation en 6 étapes, pour savoir exactement où vous en ête...
2025-04-1417 min
CX Coffee ChatE10: How Octopus Energy Puts Customers at the Heart of the Energy Revolution: AI, Tech & the Power of KrakenIn this episode of the CX Coffee Chat, Matthew Kettell speaks with James Doyle, Director of Operations at Octopus Energy (Octopus Energy Deutschland) about the company's remarkable growth and its commitment to customer-centricity. James shares insights into how Octopus Energy has embedded a customer-first culture throughout the organization, the role of technology and AI in enhancing customer experience, and the challenges and innovations facing the energy sector. He emphasizes the importance of trust and transparency in building customer relationships and offers advice for other leaders looking to foster a customer-centric environment.
2025-04-0238 min
Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance#76 - Comment utiliser L’IA dans la relation client - L’exemple ConcentrixRelation client & IA : comment Concentrix réinvente le service client ? Faut-il craindre l’IA ou apprendre à collaborer avec elle ? 🎙️ Dans cet épisode du podcast Le Client, Je reçois Julie Bouis, directrice commerciale chez Concentrix, leader mondial des technologies et solutions au service des marques. Nous allons décrypter la révolution qu’apporte l’intelligence artificielle. Vous allez découvrir : ✅ Comment intégrer efficacement l’IA dans vos équipes sans remplacer l’humain ✅ Des cas concrets d’automatisation qui simplifient la vie de vos conseillers ✅ Comment préserver l’émotion tout...
2025-03-2517 min
CX Coffee ChatE9: Balancing Quality & Cost: Outsourcing's True Role in Refurbed's Success StoryIn this episode of CX Coffee Chat, host Giovana Dragone speaks with Sara Pettinari, BPO Strategic Lead at Refurbed, about the company's mission to make refurbished products the new normal. They discuss the crucial role of outsourcing in Refurbed's growth strategy, address common misconceptions about outsourcing, and explore the impact of AI on customer service. Sara shares her challenges and achievements in managing BPO partnerships, offers advice for startups considering outsourcing, and emphasizes the importance of sustainability in customer operations. The conversation concludes with insights on networking and staying connected in the industry.
2025-03-1822 min
Capricorn Connect: People, Potential, Technology.#34 - Interview mit Raphael Hegeler I Concentrix, Global Head ConsultingInterview mit Raphael Hegeler I Concentrix, Global Head Consulting
Für wen ist diese Episode: IT-Owner, Startup, Investor, IT-Unternehmer, IT-Projektverantwortlicher, HR für IT-Unternehmen
Fazit
Digitalisierung ist eine Chance für KMU, ihre Wettbewerbsfähigkeit zu steigern und neue Märkte zu erschließen. Dafür muss die digitale Transformation strategisch angegangen werden und ihre drei entscheidenden Säulen Menschen, Prozesse und Technologie müssen im Einklang sein, und keine der drei darf vernachlässigt werden.
Key-Takeaways
Der Mensch im Mittelpunkt: Erfolgreiche Digitalisierung beginnt mit den Menschen. Es reicht nicht, nur neue Technologien einzuführen. Die M...
2025-02-2335 min
CX Coffee ChatE8: Empathy, AI, & Cultural Adaptability: Impress's Sales Strategies for Consistent Quality and KPIsIn this episode of the CX Coffee Chat, host Daniel Guardans speaks with Federico Floridi, Head of Inside Sales at Impress. They discuss Federico's career journey, the dynamics of working in a startup environment, and the importance of flexibility and adaptability in sales roles. The conversation delves into maintaining sales quality across different regions, the balance between sales and post-sales teams, and the significance of empathy in sales, especially in the healthcare sector. They also explore the role of AI in enhancing customer service and the importance of KPIs in measuring success. Federico shares valuable advice for embracing change in 2025.
2025-01-2733 min
carls zukunft der woche#241 Christian Granseier - Kundendialog der ZukunftRufen wir doch einfach mal an, bei dieser KI, und fragen nach. Michael diskutiert mit Christian Granseier von Concentrix die Zukunft des Kundendialogs. Die Entwicklung vollzieht sich aktuell mit erstaunlicher Geschwindigkeit. Wer weiß an der Hotline gerade besser Bescheid: Der Mensch oder der Algorithmus?Für den Podcast hat Christians Team einen KI-Bot trainiert, der glaubt, am Empfang einer Tauchschule zu sitzen. Termine verschieben kann er - und auch wenn Michael natürlich genau weiß, dass die Szene gestellt ist und sein Gegenüber eine Computerstimme, rutscht ihm doch ein "Wir sehen uns" zur Verabschiedung heraus. Soviel zur g...
2025-01-0941 min
Choses à Savoir TECHLicencié pour un simple GIF ?L’histoire de Loan Léton, 22 ans, a provoqué un véritable tollé au sein du centre d’appels de Lacroix-Saint-Ouen, dans l’Oise. Cet employé de Concentrix Compiègne, ex-WebHelp, a été licencié pour faute grave après avoir partagé un GIF sur la plateforme de messagerie interne Teams. Le 25 septembre, alors que les salaires tardaient à être versés, Loan a posté une image humoristique d’Homer Simpson se cachant dans un buisson, avec ce commentaire : « Le service RH le jour de paie ». Ce geste, destiné à détendre l’atmosphère, a conduit à son licenciement.Cette décision reflète, selon la...
2024-10-2002 min
CX Coffee ChatE7: Boosting Efficiency in Fintech: How Nomad Leverages Data-Drive CX and Fraud PreventionIn this episode, we sit down with Rafael Lichtenecker, Director of Operations, Customer Experience, and Risk and Fraud at Nomad.
He discusses his journey and responsibilities at the company. He shares key initiatives that have impacted Nomad, strategies for operational efficiency and exceptional customer experience, proactive measures to mitigate risk and prevent fraud, fostering a customer-centric culture, and the tools and technologies that have improved operations and CX strategies.
He also talks about the future trends in the digital nomad and remote work industry and gives advice to aspiring professionals in operations, CX, and risk management.
Tune in to hear...
2024-10-0115 min
Ctrl-Alt-SpeechIs This The Real Life? Is This Just Fakery?In this week's round-up of the latest news in online speech, content moderation and internet regulation, Ben is joined by guest host Cathryn Weems, who has held T&S roles at Yahoo, Google, Dropbox, Twitter and Epic Games. They cover:Google outlines plans to help you sort real images from fake (The Verge)Fake AI “podcasters” are reviewing my book and it’s freaking me out (Ars Technica) We Don't Need Google to Help "Reimagine" Election Misinformation (Tech Policy Press)Social media owners top global survey of misinformation concerns (The Guardian)Expert Survey on the Global Information Environment (IPIE)X’...
2024-09-271h 07
CX Coffee ChatE6: From Amazon to Skyscanner: Vidya's Journey in Shaping Customer ExperienceIn this episode of CX Coffee Chat, join us as Daniel, EMEA Business Director at The Nest by Concentrix, sits down with Vidya Murali, the innovative Scale-Up Strategy Expert. Vidya, who has led strategic initiatives at industry giants like Amazon and Deliveroo and is now making waves at Skyscanner, shares her expertise on the intricacies of scaling businesses.
Dive into a conversation about turning high-level strategies into actionable plans, harnessing cutting-edge technology, and the essential role of empathetic leadership in driving innovation.
Plus, get an exclusive sneak peek into her forthcoming book, How to Thrive in a Scale-Up Business, where...
2024-09-0433 min
Next in QueueDifferent Strokes for Different Folks featuring Bunyamin CankirliWhile it was Muhammad Ali who first used the phrase “different strokes for different folks” when referring to his fighting style, it was Sly and the Family Stone who embodied how we think of it today. While they weren’t the first group to feature both black and white musicians, or male and female musicians, or be a vocal group, or be a rock band, or have a horn section and gospel backing vocals, they were the first to do ALL of these things at the same time. And their 1968 #1 hit Everyday People was a plea for us all to rec...
2024-08-3058 min
CX Coffee ChatE5: Customer Success in the Automotive Industry with CarvolutionIn this episode of the CX Coffee Chat, we sit down with Jonas Hager, Head of Sales and Customer Success at Carvolution. Jonas shares his journey from studying business administration and working in UX design consultancy to leading sales and customer success at Carvolution, a Swiss startup offering car subscriptions.
Jonas discusses the shift from theoretical consultancy work to hands-on product management, emphasizing the importance of customer experience in a competitive market. He highlights Carvolution’s approach to managing growth, from manual processes to sophisticated tech solutions, and leveraging AI for improved customer interactions.
The conversation covers the role of pe...
2024-08-0120 min
Just Focus#10 Créer une licorne française rentable - Olivier Duha - Webhelp (Concentrix) - EPISODE COMPLETOlivier Duha, co-fondateur de Webhelp, est une véritable success story de l'entrepreneuriat français ! En quelques années, lui et son équipe ont transformé une simple idée en une licorne internationale, désormais connue sous le nom de Concentrix ; leader mondial de la relation client et coté en Bourse depuis peu.Désormais vice-président du board, Olivier est surtout un leader qui a su rester agile, innovant et fidèle à ses valeurs dans un monde en constante évolution. En écoutant cet épisode, vous découvrirez : - comment Olivier a réussi à lever 5 milli...
2024-08-011h 16
Just Focus#10.3 Excellence Ruralités : une approche avant-gardiste de l'éducation en zone rurale - Jean-Baptiste NouailhacPlacer l'humain au centre a été une des valeurs d'Olivier Duha dès ses débuts d'entrepreneur.Et ce fut un des facteurs du succès de Webhelp qu'il a co-fondé en 2000 et qui est devenue Concentrix, une société cotée en bourse et leader de la relation client.Cette philosophie centrée sur l'humain va bien au-delà des affaires : à travers Think Human Foundation, Concentrix soutient des projets environnementaux et des projets d'éducatifs pour maximiser leur impact sur la vie des gens.L'invité spécial d'Olivier, Jean-Baptiste Nouailhac, est le co-fondateur d'Excellence Ru...
2024-07-2530 minCtrl-Alt-SpeechConspiracies Abhor a VacuumIn this week's round-up of the latest news in online speech, content moderation and internet regulation, Mike and Ben cover:Russia and China pounce on Trump rally shooting to undermine U.S. (Washington Post) The Gunshots Rang Out. Then the Conspiracy Theories Erupted Online (New York Times) Chaos on social media platforms after Trump shooting is a mess of their own making (CNN)Elon Musk Wants His AI Bot to Deliver the News. It Is Struggling With the Job (WSJ)Spotify's new comment feature tries to solve a longtime problem (Fast Company)Comments on Podcasts Gives Creators and Li...
2024-07-1953 min
Just Focus#10.1 L'ascension d'une Licorne Française : de Webhelp à Concentrix - Olivier DuhaOlivier Duha, co-fondateur de Webhelp est une véritable success story de l'entrepreneuriat français ! En quelques années, lui et son équipe ont transformé une simple idée en une licorne internationale désormais connue sous le nom de Concentrix. Leader mondial de la relation client et coté en Bourse depuis peu.Désormais vice-président du board, Olivier Duha est surtout un leader qui a su rester agile, innovant et fidèle à ses valeurs dans un monde en constante évolution. Dans cet épisode, vous saurez tout sur : Comment il a réussi à lever 5 millions de dollars en 15...
2024-07-1129 min
insightComment passer du community management au community engagement ? - NETINO by ConcentrixPascal Iakovou, Head of Social Media chez Concentrix, nous détaille la stratégie à adopter sur les réseaux sociaux. Comment ont évolué les plateformes ? Comment faire pour se démarquer ? Quels sont les éléments clés pour développer une brand community solide et engagée ? Comment intégrer l’IA ? Il nous répond !🔥 Abonnez-vous et allez écouter J’ai un pote dans la com en podcast : ⤵️Spotify - Apple Podcast - Deezer - Google Podcast - Amazon Music ➡️ Et retrouvez-nous sur...
2024-06-2727 min
CX Coffee ChatE4: Breaking Boundaries in Global Hiring with WorkMotionIn this episode of the CX Coffee Chat, Tim, Global Business Director at Concentrix, sits down with Engy Kamal, newly appointed Director of Operations at WorkMotion.
Engy shares her journey from being the Head of Customer Experience to her current role, highlighting the transformative impact of remote work on her career and WorkMotion’s innovative solutions. WorkMotion, a Berlin-based startup, enables companies to hire and onboard employees remotely across the globe.
Engy delves into the company’s strategies for building and managing a diverse, multinational team, particularly in Egypt, and the importance of personalized, compliant customer experiences. She discusses her back...
2024-06-1730 min
CX Coffee ChatE3: The Art of Customer Retention: Lessons from Komoot's SuccessIn this episode of CX Coffee Chat, Tim Kirchner interviews Nouran Smogluk, Director of User and Partner Success at Komoot, a navigation and route planning app.
They discuss topics such as user retention, brand loyalty, innovation, and the future of customer support. Nouran shares insights on how Komoot focuses on creating an amazing product to keep users engaged and coming back. They also discuss the integration of AI in customer support and the importance of culture and vision in building a successful team.
Overall, the conversation highlights the challenges and strategies involved in managing customer support in a growing tech...
2024-05-1522 min
CX Coffee ChatE2: Breaking Commission Barriers: Candis’s Bold MoveIn this episode, we highlight Linnar Schwarz, COO of Candis, a Berlin-based company specializing in financial process automation.
Linnar discusses his evolution from early employee to COO and explores Candis's growth strategy. He underscores the pivotal role of the COO in driving revenue growth and outlines how a customer advisory board shapes product development.
We also delve into Candis's strategic decision to remove incentive schemes and Linnar's personal challenges overseeing rapid expansion as COO.
Tune in for the full story!
2024-04-1126 min
UNSCRIPTEDA Multifaceted Approach to Creating Sustainable Service with Sarah McKayIn this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Sarah McKay, Vice President of Service Delivery at Concentrix, to discuss her career as a woman in service, her passion for sustainability, and the connection between diversity and sustainability.
Sarah is an experienced Diversity, Equity, and Inclusion (DEI) leader dedicated to fostering inclusive spaces where people of various backgrounds can flourish. With over 26 years in the field, she began her journey as a Team Lead at HCL BPO. By 2006, she advanced to Concentrix, where she effectively managed a multicultural team across...
2024-03-2742 min
Galaxy - Worldwide PsyTrance Podcast by Dj.AcidNew #767 podcast Galaxy - GOA Trance v2.0 @ 26.03.2024. Playlist inside.1. Enertopia - Oh Nurse Over Ring
2. Youth - Cut the Deck
3. Guy Sebbag & Gal Kalmi - Vacuum Planet
4. Obri - Nasty Woman
5. DJ Cosmix & Etnica - Kumba Mela
6. Vaporized - New Horizons
7. Mesmerisa - Roza Luksemburg
8. Radical Distortion - The Dreamer
9. Spectral - Celtic Alchemy (Magical Circles Mix)
10. Battle of the Future Buddhas - Into Heaven
11. Concentrix - Einstein's Enigma
12. Denshi Danshi - Mariposa (Live Remix)
13. Semsis - Border Hash
14. Asura Vs. Aes Dana - Elie
15. MFG - Pure Energy
16. Morphic Resonance - Psychedelic Hell
17. Nebula Meltdown - Alnitak Sunrise (Live Edit)
18. Concentrix - Eivissa Acid Experience
19. Guy Sebbag & Gal...
2024-03-261h 59
CX Coffee ChatE1: Cultivating A Culturally Relevant Customer Experience at MAZAIn this episode, we explore MAZA's customer experience strategy, focusing on the importance of cultural relevance in conjunction with technological advancements and trust-building initiatives.
Laura Morales, MAZA's Senior Member Experience Manager, shares insights into the company's approach to CX, emphasizing the significance of understanding and meeting the unique needs of the Latino community in the United States. From leveraging AI tools to empowering customer support agents as brand advocates, MAZA prioritizes authenticity and simplicity in its interactions with customers.
Listen in to find out more!
2024-03-2535 min
BIT DIGITAL Inteligencia Artificial e InnovaciónCómo usar la Inteligencia Artificial en Ventas y Atención al cliente, con MARTA LÓPEZ, Directora de Ventas de CONCENTRIXEn este episodio hablaremos de cómo usar la Inteligencia Artificial en Ventas y Atención al cliente con Marta López, Directora de Ventas en España de Concentrix, antes Webhelp.
Marta nos explicará cómo utilizan la Inteligencia Artificial para eficientar los equipos de ventas, qué ventajas e inconvenientes tiene la IA como soporte en atención al cliente y nos contará algunos casos de uso reales en los que la Inteligencia Artificial ayuda a las ventas.
Si te gusta el episodio, recuerda darnos 5 estrellas y suscribirte al canal, nos ayudará a tener má...
2024-02-1840 min
BIT DIGITAL. Inteligencia Artificial, hecho fácil.Cómo usar la Inteligencia Artificial en Ventas y Atención al cliente, con MARTA LÓPEZ, Directora de Ventas de CONCENTRIXEn este episodio hablaremos de cómo usar la Inteligencia Artificial en Ventas y Atención al cliente con Marta López, Directora de Ventas en España de Concentrix, antes Webhelp. Marta nos explicará cómo utilizan la Inteligencia Artificial para eficientar los equipos de ventas, qué ventajas e inconvenientes tiene la IA como soporte en atención al cliente y nos contará algunos casos de uso reales en los que la Inteligencia Artificial ayuda a las ventas. Si te gusta el episodio, recuerda darnos 5 estrellas y suscribirte al canal, nos ayudará a tener más visibilidad. Gracias!
2024-02-1840 min
BIT DIGITAL Inteligencia Artificial e InnovaciónCómo usar la Inteligencia Artificial en Ventas y Atención al cliente, con MARTA LÓPEZ, Directora de Ventas de CONCENTRIXEn este episodio hablaremos de cómo usar la Inteligencia Artificial en Ventas y Atención al cliente con Marta López, Directora de Ventas en España de Concentrix, antes Webhelp.
Marta nos explicará cómo utilizan la Inteligencia Artificial para eficientar los equipos de ventas, qué ventajas e inconvenientes tiene la IA como soporte en atención al cliente y nos contará algunos casos de uso reales en los que la Inteligencia Artificial ayuda a las ventas.
Si te gusta el episodio, recuerda darnos 5 estrellas y suscribirte al canal, nos ayudará a tener más visibilidad. Gracias!
2024-02-1840 minBIT DIGITAL Inteligencia Artificial e InnovaciónCómo usar la Inteligencia Artificial en Ventas y Atención al cliente, con MARTA LÓPEZ, Directora de Ventas de CONCENTRIXEn este episodio hablaremos de cómo usar la Inteligencia Artificial en Ventas y Atención al cliente con Marta López, Directora de Ventas en España de Concentrix, antes Webhelp.
Marta nos explicará cómo utilizan la Inteligencia Artificial para eficientar los equipos de ventas, qué ventajas e inconvenientes tiene la IA como soporte en atención al cliente y nos contará algunos casos de uso reales en los que la Inteligencia Artificial ayuda a las ventas.
Si te gusta el episodio, recuerda darnos 5 estrellas y suscribirte al canal, nos ayudará a tener más visibilidad. Gracias!
2024-02-1840 min
Earnings Calls: Rawdog editionConcentrix 2023/Q4 Earnings Call [$CNXC]Concentrix's Q4 2023 earnings call, unedited
2024-01-2552 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 36- Jo Garland, Senior Director Customer Support and Customer Experience, Webhelp Concentrix, John Lewis and AsdaJoin us in our next episode of The Impact Room
In this captivating episode, we have the privilege of speaking with Jo Garland, Jo is a senior Director actoss customer support, customer experience and operational leadership. Jo's career has seen her shaping customer experiences at top-tier retailers including Waitrose, John Lewis, and Asda. Now, as a Senior Account Director at Concentrix and Webhelp, Jo has been recognised in the Customer Experience Foundation Power 100 and excels at delivering transformation, leadership, and coaching.
🔍 What's inside this episode:
Jo's Journey: From leading omnichannel customer support to emb...
2024-01-1723 min
The CircuitCulture Refresh S1 EP 16: Frontline Real Talk ft Mark Lester AcostaWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, Trainer II Mark Lester Acosta recounts important lessons on integrity that he learned in his nine years at Concentrix. He also shares a story of how he remained honest to his trainees despite challenges at work.
Whether you're a frontliner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5.
2023-09-1507 min
The CircuitCulture Refresh S1 EP 15: Leadership Spotlight ft Emil UyWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, Director for Business Operations Emil Uy chats with host Kay Tantoco about how vital it is to see integrity, reliability, and consistency in a leader. He also gets candid about the ups, downs, and learnings from his leadership journey.
Whether you're a frontliner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5
2023-09-0812 min
The CircuitCulture Refresh S1 EP 14: Anonymous Letter SenderWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, Sr. Manager for Training and Quality, Claire Barrera, and Manager 1 for Training and Quality, Matthew Zapanta exchange a couple of laughs about entertaining anecdotes and reflect on inspiring staff stories that encourage everyone to live out our Concentrix Culture.
Whether you're a frontliner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5.
2023-09-0112 min
The CircuitCulture Refresh S1 EP 13: Support Department ft Raymond RefuerzoWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, Raymond Ross Refuerzo, Associate Director for Training and Quality, recounts valuable lessons he's learned about practicing openness and transparency in the workplace.
Whether you're a frontliner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5.
2023-08-2511 min
The CircuitCulture Refresh S1 EP 12: Frontline Real Talk ft Stanley BanderadoWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, Concentrix Ambassador Stanley Banderado opens up about how important transparency and communication are to him as a fresh grad working at Concentrix.
Whether you're a frontliner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5.
2023-08-1106 min
The CircuitCulture Refresh S1 EP11: Leadership Spotlight ft Hazel BañasWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, VP for People Solutions Hazel Bañas shares to host Mark Dimen her hard-earned lessons on the importance of knowledge, openness, and transparency in the CX industry.
Whether you're a frontliner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5.
2023-08-0408 min
The CircuitCulture Refresh S1 EP10: Support Department ft Paul SantosWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we listen to Paul Santos, Associate Director for Delivery Excellence, as he discusses how Concentrix invests in the latest technology to maintain its competitive edge. He also talks about how he and other staff benefit from these technologies and investments.
Whether you're a frontliner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5.
2023-07-2812 min
The CircuitCulture Refresh S1 EP9: Frontline Real Talk ft John Vergel De GuzmanWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we listen to John Vergel De Guzman, one of our brand ambassadors, as he talks about the importance of education as an investment. He also shares the ways Concentrix invests in its people and their future.
Whether you're a frontliner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5.
2023-07-2111 min
The CircuitCulture Refresh S1 EP8: Leadership Spotlight ft Alvin LaxaWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we tune in to VP for Service Delivery, Alvin Laxa, as he gives his valuable insights on the importance of investing for the future. He also shares why it's important to save up for the future and enjoy one's YOLO moments.
Whether you're a frontliner, manager, or simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So sit back, relax, and enjoy the show!
2023-07-1415 min
Business NinjasProviding Solutions to Improve the Customer Experience | Business Ninjas: WriteForMe and ConcentrixJoin our resident Business Ninja Kelsey, and Rachel Schaeffer, Managing Director of Global Partnerships at Concentrix, as they talk about what differentiates Concentrix from its competition.Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, Concentrix’s staff delivers next generation customer experience and helps companies better connect with their customers. Concentrix provides services to clients in these key industry verticals: tech...
2023-06-2315 min
The CircuitCulture Refresh S1 EP7: Support Department ft Randolph VitalesWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we listen to Randolph Vitales, Senior Manager for Regional Marketing, as he gives his take on what being fanatical truly means. He also shares how Concentrix is fanatical about its clients and staff with his firsthand experiences.
Whether you're a frontliner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5.
2023-06-2307 min
The CircuitCulture Refresh S1 EP6: Frontline Real Talk ft Alkaniah Danielle BayronWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we tune in to Alkaniah Danielle Bayron, one of our ambassadors, as she talks about her first-hand experience of how Concentrix is fanatical about its staff. She also shares the story about how she showed her fanaticism for her clients despite several challenges.
Whether you're a frontliner, manager, or simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So sit back, relax, and enjoy the show!
2023-06-1608 min
The CircuitCulture Refresh S1 EP5: Leadership Spotlight ft Mike TabunarWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we listen to Mike Tabunar, Senior Director for Service Delivery, as he explains how Concentrix's people-first mindset helped his career growth as he pays it forward to his staff.
Whether you're a front liner, a leader, or just simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So plug in and press play. This is CLTR+F5.
2023-06-0911 min
The CircuitCulture Refresh S1 EP4: Support Department Brown Bag ft Alvie GalidoWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we listen to Alvie Galido, Associate Director for People Solutions, as she talks about how she witnessed Concentrix staff contribute to One Concentrix through the new norm. She also shares how vital the Pledge initiative is to staff who need help the most.
Whether you're a frontliner, manager, or simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So sit back, relax, and enjoy the show!
2023-06-0208 min
The CircuitCulture Refresh S1 EP3: Frontline Real Talk ft Kate ApolinarioWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we tune in to Kate Apolinario, our Frontline Leader for Training, as she talks about the people and events that shaped her understanding of our cherished One Concentrix Culture. Additionally, Kate shares her thoughts on how passion and drive plays a major role in inspiring others to embody our Culture.
Whether you're a frontliner, manager, or simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So sit back, relax, and enjoy the show!
2023-05-2608 min
The CircuitCulture Refresh S1 EP2: Leadership Spotlight ft Claire AlfonsoWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we tune in to Claire Alfonso, our Vice President for Service Delivery, as she talks about the profound influence of numerous acquisitions on our cherished One Concentrix culture. Additionally, Claire shares her thoughts on solidarity and the significance of collaborating towards a common goal.
Whether you're a frontliner, manager, or simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So sit back, relax, and enjoy
the show!
2023-05-1909 min
The CircuitCulture Refresh S1 EP1: Leadership Spotlight ft Amit JaggaWelcome to our Culture Refresh podcast series, where we explore insightful stories and tips on living out the Concentrix culture.
In this episode, we speak with our Country Leader for PH, Amit Jagga, about the importance of being tenacious in our pursuit of excellence. Amit candidly shares his personal experiences of overcoming significant setbacks and obstacles, offering practical tips for listeners facing similar challenges.
Whether you're a frontliner, manager, or simply seeking leadership insights, this podcast promises to be enlightening and inspiring. So sit back, relax, and enjoy the show!
2023-05-1215 min
2023-05-0800 min
Evolving the EnterpriseAutomating and Enhancing Human-led Operations to Drive Business Growth with Pethachi Pichappan, VP of Information Technology at Concentrix"None of these technologies are about removing people. It's about enhancing the customer experience. We are making the lives of everyone else much better.” - Pethachi Pichappan, VP of Information Technology at ConcentrixThe common discourse about automation and AI is misguided; it's not about eliminating jobs or removing humans from the equation. Automation, AI, ML and related technologies should be all about enhancing what humans can do - and how that can improve the customer experience.In our latest podcast, Pethachi Pichappan, VP of Information Technology at Concentrix, joins host Dayle Hall to discuss ho...
2022-07-2736 min
HR LeadersSelf-Awareness and Authenticity: The Keys to Your SuccessIn this episode of the HR Leaders podcast, I'm joined by my guest Kim Sullivan, Chief People Officer at Concentrix.Episode highlights00:00 - Intro04:13 - About Kim06:28 - What fuelled the growth at Concentrix08:49 - How Kim Elevated her Business Function11:34 - Kim's approach to dealing with new vendors23:50 - How Kim is operationalising Concentrix33:55 - Quick-fire RoundYou can learn more about us at www.hrdleaders.com/podcastDiscussion topics include:
2022-04-0446 min
CX FilesPaula Kennedy Garcia : Trust & Safety in CXPaula Kennedy Garcia is the global head of Trust & Safety and Content Moderation at Concentrix. Paula is based in Belfast. In this episode, Paula explains to Peter the importance of a T&S strategy and how it's essential to protect both customers and employees when managing content moderation. https://www.linkedin.com/in/paula-kennedy-garcia-1b90b81/ https://www.concentrix.com/
2022-02-2520 min
Remote Work Radios3e5_How remote work will positively affect the quality of life in the Uintah Basin.William KremlinIn this episode of Remote Work Radio, our host Marta Nielsen interviews William Kremlin, a native of Vernal, Utah. William loves his life in the Uintah Basin, but had been laid off from his job and was worried he would have to leave his hometown to find work. He learned about USU Extension's Master Remote Work Professional certificate course from the state's Vocation Rehabilitation office and decided to pursue a remote job by taking the course and was recently hired by Concentrix. In the interview, they discuss his position at Concentrix and how remote work will positively affect the quality of...
2021-08-0314 min
Pra GenteSaúde mental e pandemia: iniciativas recomendadas pela ConcentrixNesse episódio, Priscila Oliveira, Business Partner da Concentrix, companhia que deu início a um projeto global sobre saúde mental, comenta sobre as principais práticas da empresa relacionadas ao assunto.
2021-04-2217 min
Real Work From Home Jobs With ThressaWork From Home Customer Service & Sales Reps- Concentrix.In this Podcast today, I will discuss the company Concentrix! Listen to the podcast for details!
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Support this podcast: https://podcasters.spotify.com/pod/show/thressa-sweat/support
2021-02-1803 min
The Operational Excellence ShowOpEx with Marianne Rutz - Leading Ladies - Paula Kennedy Garcia from ConcentrixToday's Leading Lady is Paula Kennedy Garica, Vice President of Concentrix, an award winning global outsourcing solutions provider. Paula started her career in the contact centre world as Sales Manager in BTNI before moving into the outsourcing space and serving well known service providers such as Teleperformance, HCL, TeleTech, Sitel and now for the last 5.5 years with Concentrix.
Today we chat about what is needed to make it to the top in an international firm… and it might not be what you think it is! Hear Paula speak about Finding the North Star, the importance of a m...
2021-01-2734 min
CX FilesPaula Kennedy-Garcia - Solv - Gix CX Is Already The New NormalPaula Kennedy-Garcia is VP of Strategic Projects and Corporate Strategy at Concentrix. She leads the Concentrix Gig platform - Solv. In this episode, Paula gives an update on Solv, WFH, GigCX more generally, and what she is planning for 2021. https://www.linkedin.com/in/paula-kennedy-garcia-1b90b81/ https://www.solvnow.com/
2020-12-0415 min
Customer Driven with Chad McDanielMaking Meaningful Differences in Dramatically Changing Times with Jyllene Miller from ConcentrixChad welcomes Jyllene Miller to discuss how Concentrix, a company that specializes in customer engagement and business performance, has helped bridge the technological gaps that so many companies have suddenly faced amidst COVID-19. https://www.concentrix.com/ Please be sure to rate and subscribe on Apple Podcasts, Stitcher and Spotify!
2020-06-2437 min
CX FilesKathy Juve - Concentrix - 3 Years Of Digital Transformation In 3 WeeksKathy Juve is the EVP, Customer Experience Technology & Insights Division, at Concentrix. She is based in Orlando, Florida. Kathy is focused on looking forward to the future of CX - especially looking how customers are behaving, emerging technologies, and digital transformation. In this episode Kathy talks about the rush to digital transformation as a response to the Covid-19 coronavirus pandemic. https://www.linkedin.com/in/kathyjuve/ https://www.concentrix.com/
2020-05-1524 min
1K: The 1,000 Second Interview Podcast1K with Janie Bryant: Designing the costumes of Mad Men and DeadwoodJanie Bryant is an Emmy Award winning costume designer, well known for her work on the shows Deadwood, Mad Men, The Romanoffs, and more. Her iconic designs have influenced Michael Kors, Prada, Marc Jacobs and others. She’s currently costume designer for Why Women Kill, a comedic drama set in three different decades on CBS All Access. 1K is affiliated with the 100 Words Film Festival and powered by OrthoCarolina. 1K is hosted by Scott Galloway. Produced and edited by Jordan Snyder. Music composed by Jason Hausman. Recorded and engineered by Fred Story at Concentrix Music an...
2019-11-0800 min1K: The 1,000 Second Interview Podcast1K Bonus: Thomas Golubić's favorite scene and music pairingsSometimes 1,000 seconds just isn't enough! This week, we're releasing extra content from our interview with music supervisor extraordinaire Thomas Golubić. Scott asks him to describe his favorite music/scene pairings from four of his most high profile shows: Six Feet Under, The Walking Dead, Better Call Saul, and Breaking Bad. And if you haven't already, be sure to watch one of his most recent projects, El Camino: A Breaking Bad Movie. 1K is affiliated with the 100 Words Film Festival and powered by OrthoCarolina. 1K is hosted by Scott Galloway. Produced and edited by Jordan Snyder. Mu...
2019-10-2500 min1K: The 1,000 Second Interview Podcast1K with Diane Restaino: 10 years of the Joedance Film FestivalDiane Restaino is the founder and president of the Joedance Film Festival. The festival is named in honor of her late son Joe, with the goal of raising awareness and funds for pediatric cancer research and clinical trials. From its humble beginnings in 2010, the annual festival has grown tremendously, and has raised $170,000 in donations. With dates for next year’s festival already in place, there are no signs of slowing down. 1K is affiliated with the 100 Words Film Festival and powered by OrthoCarolina. 1K is hosted by Scott Galloway. Produced and edited by Jordan Snyder. Mu...
2019-10-1800 min1K: The 1,000 Second Interview Podcast1K with Thomas Golubić: Overseeing music for Breaking Bad, Better Call Saul, and moreThomas Golubić is a prolific award-winning music supervisor for film and television. He’s a founding and board member of the Guild of Music Supervisors. His many notable credits include Six Feet Under, The Walking Dead, Breaking Bad, and Better Call Saul. His most recent project, El Camino: A Breaking Bad Movie, is out on Netflix today. You'd be hard-pressed to find someone who can offer more insights into the world of music supervision than Thomas. 1K is affiliated with the 100 Words Film Festival and powered by OrthoCarolina. 1K is hosted by Scott Galloway. Produced and...
2019-10-1100 min1K: The 1,000 Second Interview Podcast1K with Amanda Back: Booking celebs for the NBA All-Star GameOur guest is Amanda Back, an accomplished talent producer and the co-owner of One Foot Productions, a New York City-based company which works on 20 to 25 projects a year. In addition to booking major talent for events all around the country, she and her business partner also founded the Bear Music Fest, "a one-of-a-kind experience described as part summer camp, part music fest and part dance party." 1K is affiliated with the 100 Words Film Festival and powered by OrthoCarolina. 1K is hosted by Scott Galloway. Produced and edited by Jordan Snyder. Music composed by Jason Hausman...
2019-09-1300 min1K: The 1,000 Second Interview Podcast1K with Tom Gabbard: Bringing Broadway to a banking townTom Gabbard is one of the most important people in the world of theater today. He is an accomplished and successful Broadway producer – producing or co-producing over 70 Broadway shows. He is a Member of the Board of Governors of the Broadway League, a Tony Award voter, co-chair of the National High School Musical Theatre Awards - also known as the Jimmys. He is President of the Independent Presenters Network – a group of Broadway presenters from North America, the UK and Asia… And he is President/CEO of the Blumenthal Performing Arts, managing six different performance venues and over 1,000 shows every...
2019-09-0600 min1K: The 1,000 Second Interview Podcast1K with Guy Nattiv and Jaime Ray Newman: Oscar night madnessOur guests on this episode are Guy Nattiv and Jaime Ray Newman, the husband/wife, director/producer team behind the Oscar-winning short film Skin, and the thematically similar feature film of the same name. 1K is affiliated with the 100 Words Film Festival and powered by OrthoCarolina. 1K is hosted by Scott Galloway. Produced and edited by Jordan Snyder. Music composed by Jason Hausman. Recorded and engineered by Fred Story at Concentrix Music and Sound Design.
2019-08-3000 min
CX FilesPaula Kennedy Garcia - Concentrix - SOLVing The Gig Economy In CXPaula Kennedy Garcia is the Vice President of strategic projects and corporate strategy at Concentrix, based in the UK. Paula manages the Solv project which is a Concentrix solution focused on working on a CX solution within the gig economy. In this edition of the podcast she explains how the gig economy works for CX and what it can offer to companies designing their customer service. https://www.linkedin.com/in/paula-kennedy-garcia-1b90b81/ https://www.concentrix.com/
2019-08-2313 min
CXOTalkContact Centers and Customer Experience with Concentrix and Phil FershtCustomer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing.The guests on this episode are Chris Caldwell, President of Concentrix Corporation, a multi-billion leader in the contact center industry and Phil Fersht, a world-renowned industry analyst and the founder of HFS Research.
2019-07-2443 min1K: The 1,000 Second Interview Podcast1K: Greatest Hits, Vol. 1In advance of 1K's third season, we wanted to bring you some of our favorite memories from the last year and a half that we've been doing the show. Scott calls professional chef and cookbook author Jenny Brulé at her new restaurant, hoping they'll end on better terms this time. We reminisce on our first explicit rating, get an update on an 11-year-old actress who's already more successful than the rest of us, and allow producer Jordan Snyder the chance to grill Scott during the speed round. But that's just the tip of the iceberg. Enjoy this look back, a...
2019-02-1500 min1K: The 1,000 Second Interview Podcast1K with Sonya Pfeiffer: Representing the wrongfully convictedOur guest on this episode is Sonya Pfeiffer, a former award-winning TV journalist and documentary filmmaker turned criminal defense attorney. Her focus and expertise is on wrongful conviction cases—in this episode, we explore two such cases. What’s fascinating is that our guest’s former life in television and film, and her current one as a barrister, were transformed by one extremely publicized case, the trial of Michael Peterson, which was the basis of the Netflix series, “The Staircase.” 1K is affiliated with the 100 Words Film Festival and powered by OrthoCarolina. 1K is hosted by Scott G...
2019-02-0800 min1K: The 1,000 Second Interview Podcast1K with Geoff Macnaughton: Programming the Toronto International Film FestivalThe Toronto International Film Festival, also known as TIFF, is one of the largest film festivals in the world, pulling in nearly half a million attendees annually. For eleven days in September, hundreds of films are screened around Downtown Toronto, made by filmmakers from almost every country around the world. But well before the event takes place, TIFF’s team has to select the films that will be shown. Our guest today is one of those decision makers, he’s TIFF’s Senior Manager of Festival Programming, Geoff Macnaughton. 1K is affiliated with the 100 Words Film Festival and po...
2019-02-0100 min1K: The 1,000 Second Interview Podcast1K with Julie Cohen: Making the documentary "RBG"In this episode, we sit down with Julie Cohen, co-director of the Award-nominated documentary “RBG.” It's the first documentary about a sitting Supreme Court Justice. From archival home movies to exclusive footage of Justice Ruth Bader Ginsburg killing it in the gym, it offers a look into her life that you won’t find anywhere else. In her thousand seconds with us, Cohen discusses the challenge of documenting a spotlight-averse subject, RBG’s unlikely friendship with the late Justice Antonin Scalia, and the nerve-wracking moment they showed Justice Ginsburg a Saturday Night Live clip of comedian Kate McKinnon...
2019-01-2500 min