Shows
Uncle Marv's IT Business PodcastSIEM Secrets with ConnectWise (EP 835)Uncle Marv welcomes John Helms, Director of Product Management for Cybersecurity at ConnectWise, to discuss the latest in MSP security at IT Nation Connect. They cover ConnectWise’s new SIEM—available in Essentials and Pro versions—tailored for MSPs who need either basic monitoring or full-scale integration. John explains how ConnectWise leverages Elastic Security for a seamless, scalable solution, keeping all security tools in one place for MSPs.John’s career journey is a highlight, tracing his path from early ISP technician to leading product management at ConnectWise. He shares stories about the evolution of IT, the challenges of product manageme...2025-06-1021 min
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)SIEM Secrets with ConnectWise (EP 835)Uncle Marv welcomes John Helms, Director of Product Management for Cybersecurity at ConnectWise, to discuss the latest in MSP security at IT Nation Connect. They cover ConnectWise’s new SIEM—available in Essentials and Pro versions—tailored for MSPs who need either basic monitoring or full-scale integration. John explains how ConnectWise leverages Elastic Security for a seamless, scalable solution, keeping all security tools in one place for MSPs.John’s career journey is a highlight, tracing his path from early ISP technician to leading product management at ConnectWise. He shares stories about the evolution of IT, the challeng...2025-06-1021 min
Business of Tech: Daily 10-Minute IT Services InsightsAI Certification for MSPs Debuts as ConnectWise and Kaseya Make Major Strategic MovesConnectWise has launched a unified MSP platform and an ASIO-powered professional services automation (PSA) solution at their IT Nation Secure event. The new offerings aim to streamline operations for managed service providers (MSPs) by providing features such as unified log management, automated alert triage, and customizable dashboards. The ConnectWise Pro package bundles essential tools into a single contract, allowing partners to choose flexible pricing models. This strategic move is designed to enhance operational efficiency and position ConnectWise as a central player in the MSP ecosystem.In a significant industry shift, Kaseya has appointed Rania Sukar as its...2025-06-0315 min
SANS Internet Storm Center's Daily Network Security News PodcastSANS Stormcast Friday, May 30th 2025: Alternate Data Streams; Connectwise Breach; Google Calendar C2; (#)SANS Stormcast Friday, May 30th 2025: Alternate Data Streams; Connectwise Breach; Google Calendar C2; Alternate Data Streams: Adversary Defense Evasion and Detection Good Primer of alternate data streams and how they are abused, as well as how to detect and defend against ADS abuse. https://isc.sans.edu/diary/Alternate%20Data%20Streams%20%3F%20Adversary%20Defense%20Evasion%20and%20Detection%20%5BGuest%20Diary%5D/31990 Connectwise Breach Affects ScreenConnect Customers Connectwise’s ScreenConnect solution was compromised, leading to attacks against a small number of customers. This is yet another example of how attackers are taking advantage of remote access solutions. https://www.connectwise.com/company/tr...2025-05-3013 min
MSP Business SchoolConnectWise PitchIT | Helping Build Communities and Relationships in the Startup WorldShow Website: https://mspbusinessschool.com/ Guests: Sean Lardo - https://www.linkedin.com/in/seanlardo/ Andrea Barrow - https://www.linkedin.com/in/andreabarrow/ Sam Hoyen - https://www.linkedin.com/in/sam-hoyen-4711611a4/ Company: ConnectWise (Invent) Website: https://www.connectwise.com/theitnation/pitchit Today’s episode features an in-depth discussion with the Connectwise PitchIT team, including Sean Lardo, Andrea Barrow, and Sam Hoyen. As they gear up for IT Nation Connect, the team shares the excitement and challenges of the PitchIT competition, where innovative startups compete for th...2024-09-2426 min
Joey Pinz Discipline Conversations#458 IT Nation: Rik Thorbecke: 🏆 Mastering MSP Growth: Insights from a ConnectWise CFOSend us a text🎙️ Episode Highlights with Rik Thorbecke:Join Joey Pinz as he sits down with Rik Thorbecke, Chief Financial Officer at ConnectWise, to discuss the evolving landscape of MSPs, the significance of community, and the critical role of private equity in driving growth. Rik shares his insights on how to achieve the golden ratio of growth and EBITDA margin, the importance of setting clear goals, and the necessity of adapting in a high-interest rate environment. Dive into Rik’s personal reflections on maintaining work-life balance, the challenges of staying healthy while on the...2024-08-2127 min
Joey Pinz Discipline Conversations#452 IT Nation: Aubrie Henderson🎙️ Unlocking ConnectWise Marketplace MagicSend us a textIn this episode of Joey Pinz Conversations, Aubrie Henderson from ConnectWise shares exclusive insights from the Evolve and Grow event in Denver. Aubrie highlights the launch of the new ConnectWise Marketplace, designed to revolutionize how MSPs and vendors connect, collaborate, and integrate. With a focus on certified integrations, Aubrie explains how ConnectWise is setting new industry standards to ensure security and seamless operations for partners. She also dives into the process of onboarding vendors, emphasizing the importance of security and innovation in the MSP space. Plus, Aubrie offers a personal glimpse into how...2024-08-2120 min
Tech means BusinessHelping APAC's IT Support Companies: ConnectWiseThe burden of responsibility placed on MSPs (managed service providers) is huge. They not only must keep all their clients' IT systems running and secure, but they also have to be proactive in data governance, backups, cybersecurity and much more. Plus, there are the small matters of internal HR, Finance, Marketing and the rest!The ConnectWise ASIO platform is the go-to software that MSPs use to run their businesses, and on this episode of the Tech Means Business podcast, we talk to APAC Evangelism Director, Nick Moran.Nick ran his own highly successful MSP business...2024-06-2717 min
Business of Tech: Daily 10-Minute IT Services InsightsTech Market Insights: Jobs Report, AI Investment Surge, Service Leadership, ConnectWise's FutureThe May jobs report reveals strong hiring and wage growth, particularly in sectors like healthcare and government. Despite concerns about a potential rate cut by the Fed, the report indicates a stable economic environment with growing demand for tech talent, especially in AI-related and data science roles. This suggests a need for IT service firms to invest in upskilling their workforce to meet market demands.Service Leadership's annual IT Solution Provider Industry Profitability Report highlights record growth rates for technology service providers for the fourth consecutive year. The report emphasizes the importance of adopting innovative technologies and...2024-06-1009 min
Business of Tech: Daily 10-Minute IT Services InsightsConnectWise Security 360, Asana's AI Workflows, Raspberry Pi's AI Kit, and Google's AI OverviewsIn the podcast episode, Dave Sobel discusses the latest developments in AI and automation within the tech industry. ConnectWise has launched ConnectWise Security 360, an AI-powered cybersecurity solution that helps managed services providers consolidate security data from various tools to enhance threat detection and streamline response efforts. Additionally, ConnectWise has introduced Sidekick for Security, an AI-powered digital assistant that assists MSP owners and technicians in improving cybersecurity measures.Asana has introduced AI teammates that can advise and assign work based on historical relationships and skill sets, showcasing the integration of AI into project management workflows. Raspberry Pi has...2024-06-0512 min
Uncle Marv's IT Business Podcast616 ConnectWise RPA: AI Integration MasteryJoin the revolution of IT as we chat with Jeff Bishop from ConnectWise, who lifts the veil on the future of automation and AI. Our conversation takes off from a tale of a complex client relocation, seguing into Jeff’s exciting reveal of ConnectWise's latest innovations in robotic process automation. Jeff describes how their RPA solution goes beyond just bots, also including more comprehensive workflow automation capabilities that can be triggered by various inputs like web hooks or forms. He emphasizes how these tools are designed to save time and increase efficiency for MSPs.Jeff also introduces ConnectWise's new AI ass...2024-04-0452 min
Uncle Marv's IT Business Podcast616 ConnectWise RPA: AI Integration MasteryJoin the revolution of IT as we chat with Jeff Bishop from ConnectWise, who lifts the veil on the future of automation and AI. Our conversation takes off from a tale of a complex client relocation, seguing into Jeff’s exciting reveal of ConnectWise's latest innovations in robotic process automation. Jeff describes how their RPA solution goes beyond just bots, also including more comprehensive workflow automation capabilities that can be triggered by various inputs like web hooks or forms. He emphasizes how these tools are designed to save time and increase efficiency for MSPs.Jeff also introduces ConnectWise's new AI ass...2024-04-0452 min
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)616 ConnectWise RPA: AI Integration MasteryJoin the revolution of IT as we chat with Jeff Bishop from ConnectWise, who lifts the veil on the future of automation and AI. Our conversation takes off from a tale of a complex client relocation, seguing into Jeff’s exciting reveal of ConnectWise's latest innovations in robotic process automation. Jeff describes how their RPA solution goes beyond just bots, also including more comprehensive workflow automation capabilities that can be triggered by various inputs like web hooks or forms. He emphasizes how these tools are designed to save time and increase efficiency for MSPs.Jeff als...2024-04-0452 min
MSP Business SchoolBuilding and Ecosystems with the ConnectWise PitchIT and Invent ProgramsAbout The Guest(s): Andrea Barrow: Andrea is a senior ecosystem marketing manager at ConnectWise. She has been working in the MSP space since 2010 and is responsible for managing the Invent program. Louie Cocchiola: Louie is a senior ecosystem marketing manager at ConnectWise. He has been working in the MSP space since 2010 and is responsible for raising awareness of the ConnectWise ecosystem. Sean Lardo: Sean is an economy evangelist at ConnectWise. He has been working with MSPs and vendors in the industry for many years and is responsible for managing the Pitch It program. Summary: In...2023-12-1942 min
Thoma Bravo's Behind the DealHow Thoma Bravo Partnered with Founder-Led ConnectWise to Transform the MSP IndustryConnectWise is an industry-leading robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. Their solutions help managed service providers (MSPs) outsource their help desk, billing, and other IT services to small and medium-sized businesses so that they can focus on their products, not IT problems.Thoma Bravo Partner Mike Hoffmann sits down with ConnectWise CEO Jason Magee to discuss their partnership and the importance of a shared vision when taking a founder-led business to the next level.For more information on Thoma...2023-11-3037 min
Business of Tech: Daily 10-Minute IT Services InsightsTue Nov-21-2023: The Vision of Managed Services with ConnectWise CTO, Raghu BonghaIn this episode of The Business of Tech, host Dave Sobel sits down with Raghu Bhanda, the Chief Technology Officer of ConnectWise, to discuss the vision behind the technology they are building. ConnectWise aims to make the lives of MSPs better by providing solutions that allow them to serve their customers faster, better, and more efficiently. They also discuss the launch of ConnectWise Sidekick, an AI bot across their product line. Tune in to learn more about ConnectWise's vision and how they use frameworks to achieve their goals.Supported by: https://rfcode.com/mspradio/ C...2023-11-2125 min
The Business of TechTue Nov-21-2023: The Vision of Managed Services with ConnectWise CTO, Raghu BongulaIn this episode of The Business of Tech, host Dave Sobel sits down with Raghu Bongula, the Chief Technology Officer of ConnectWise, to discuss the vision behind the technology they are building. ConnectWise aims to make the lives of MSPs better by providing solutions that allow them to serve their customers faster, better, and more efficiently. They also discuss the launch of ConnectWise Sidekick, an AI bot across their product line. Tune in to learn more about ConnectWise's vision and how they use frameworks to achieve their goals.
Supported by: https://rfcode.com/mspradio/ CODE MSPRADIO for 30% off
https://liongard.com/mspradi...2023-11-2125 minThe Business of TechThu Nov-9-2023: ConnectWise IT Nation News, Comet, Acronis & SaaS Alerts, AI Biz Model DisruptionIn this episode, Dave Sobel brings us three important tech news updates. He starts off by discussing ConnectWise's IT Nation announcements, including the shift from Remote Monitoring and Management (RMM) to Unified Monitoring and Management (UMM). ConnectWise UMM aims to provide a more comprehensive solution for backup monitoring and service-level management. Dave also mentions the enhancements made to ConnectWise's Business Management Solutions (BMS) based on partner feedback.
Next, he highlights Comet Backup's partnership with Wasabi and Acronis' launch' of MSP Academy and SAS Alerts, which offers real-time mobile security. He also touches on the topic of self-perception and how AI...2023-11-0910 min
Business of Tech: Daily 10-Minute IT Services InsightsThu Nov-9-2023: ConnectWise IT Nation News, Comet, Acronis & SaaS Alerts, AI Biz Model DisruptionIn this episode, Dave Sobel brings us three important tech news updates. He starts off by discussing ConnectWise's IT Nation announcements, including the shift from Remote Monitoring and Management (RMM) to Unified Monitoring and Management (UMM). ConnectWise UMM aims to provide a more comprehensive solution for backup monitoring and service-level management. Dave also mentions the enhancements made to ConnectWise's Business Management Solutions (BMS) based on partner feedback.Next, he highlights Comet Backup's partnership with Wasabi at Cronus Launch's MSP Academy and SAS Alerts, which offers real-time mobile security. He also touches on the topic of self-perception and...2023-11-0910 min
Tate Talks - The MSP PodcastS3E3: Tate Talks - With Vicky Bruns, ConnectWiseTate Talks with….Vicky Bruns, ConnectWise
Listen to me have a great conversation with Vicky Bruns, starting with me totally mispronouncing Asio along with a super fun fact about owls - Trust me.
From selling diamonds and business loans, all the way to the world of MSPs and rescuing donkeys.
Enjoy..
About Vicky
Vicky began her career at ConnectWise in early 2015 as a Business Development Manager. In 2017, she attended CompTia’s ChannelCon in Austin, Texas, and was instantly hooked on becoming more involved in the channel community. Later that year...2023-03-1640 min
TubbTalk: The Podcast for Managed Service Providers[117] How to Grow Your Business in an MSP Community Like Connectwise EvolveIn this interview, Richard talks to Dan Scott, the IT Nation Community Director, EMEA, for ConnectWise. The IT Nation is an MSP community group, brought to you by ConnectWise, the IT software and services company.IT Nation membership includes conferences, community events, product trainings and more. The supportive community is what really helps MSPs to grow their business and thrive, even in times of uncertainty. This interview was recorded live at the IT Nation Event in Orlando, Florida, in November 2022.Dan told Richard how IT Nation works and the kinds of events they run, why...2022-12-0451 min
the RocketMSP PodcastLearn About ConnectWise Consulting Firm FocusPlanItBill Black is a ConnectWise consultant that will provide a holistic approach to configuring your ConnectWise PSA for you.
Freebie - Documentation Templates: https://sweetprocess.com/rocketmsp
The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.
Support the Podcast https://bit.ly/tipjar0
Join RocketMSP https://rocketmsp.io
FREE RESOURCES MSP Comparison Chart
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CHAPTERS
(00:00) Intro
(06:48) Why Hire a PSA Consultant
(12:02) ConnectWise...2022-11-2134 min
the RocketMSP PodcastSync Your ConnectWise Invoices to QuickBooks OnlineHeather Johnson is Co-Founder and Chief Operating Officer of Gozynta, a software development company that wants to make better tools for MSPs. Gozynta has three major products today:
Tixt
Tixt allows client endusers to send SMS text messages to a phone number assigned to your MSP and automatically create and update tickets in ConnectWise Manage.
Mobius
Mobius connects ConnectWise Manage to QuickBooks Online. When invoices are created in Manage, Gozynta Mobius will copy them to QBO. When payments are added to QBO, those payments are applied in ConnectWise Manage.
Payment...2022-07-1146 min
The MSP ZoneConnectWise Talks SecurityMSPs are not alone in the ongoing fight against cybersecurity. On this episode of MSPZone, we speak with Raffael Marty, general manager, cybersecurity, with ConnectWise.
Raffael discusses some of the latest announcements from the company concerning Intel, how ConnectWise is helping MSPs face the persistent issue of cyber attacks, and what MSPs need to do in order to remain one step ahead of the cyber underworld.
MSPZone Reading Material: https://www.connectwise.com/company/press/releases/connectwise-expands-collaboration-with-intel-to-further-strengthen-cybersecurity-for-smbs2022-03-2927 min
ConnectWise Podcast NetworkManaging hiring, recruiting, regulations and company cultureHuman resources continues to be a challenge for many MSPs. On our last podcast, Arlin Sorenson hosts a panel with ConnectWise Invent vendors Connectstrat, Insperity, MSP Toolshed and Password Boss to discuss this important topic. Join us as we discuss current hiring trends, the rise of the remote workforce, managing government regulations and best practices for a strong company culture. Host: Arlin Sorenson, VP of Brand & Ecosystem Evangelism at ConnectWise2021-11-2847 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Technology for a Hybrid Work EnvironmentThis episode of ConnectWise Tech Talk is all about technologies to support a hybrid work environment. We're joined by experts from ESET, QuickPass, IBM MaaS360 and Storage Guardian to learn how these ConnectWise Ecosystem solutions help MSPs securely and effectively manage a hybrid workforce from colleagues to customers.2021-10-281h 06
ConnectWise Podcast NetworkConnectWise Tech Talk: Sedona and ConnectWiseTune in to hear from Jay Ryerse and Jason Ballard from Sadona as they discuss Sadona's Cybersecurity journey and share advice for other MSPs. 2021-10-2229 min
ConnectWise Podcast NetworkConnectWise Tech Talk: The Evolution of ConnectWise's Cybersecurity Portfolio What's on the horizon for the ConnectWise cybersecurity stack? Join Raffael Marty, SVP of Cybersecurity Product Management, and Jeff Bishop, Chief Product Officer, in an enlightening conversation as they discuss the ConnectWise cybersecurity roadmap, liability, cybersecurity insurance, the threat landscape, and so much more! https://www.connectwise.com/cybersecurityawarenessmonth2021-10-1136 min
ConnectWise Podcast NetworkInside The Industry: A Peek Into the Mozi Botnet and What All MSPs Should KnowJoin ConnectWise's Wesley Spencer, VP, External CISO and Bryson Medlock, Manager of our Cyber Research Unit, for a fascinating discussion about botnets and Internet of Things devices. Specifically, Wes and Bryson chat about the Mozi botnet and give insight into how MSPs can and should defend themselves. Listen now and check out https://www.connectwise.com/cybersecurity/cyber-research-unit for more.2021-10-0741 min
ConnectWise Podcast NetworkConnectWise Tech Talk: ConnectWise's Approach to SecurityTune in to hear from Tom Greco, CISO, and Hunter Smith, Director of Compliance, as they discuss ConnectWIse's internal security practices and how we manage security vulnerabilities to our partner community. https://www.connectwise.com/cybersecurity/cybersecurity-awareness-month 2021-10-0517 min
ConnectWise Podcast NetworkConnectWise Tech Talk: What's new with ConnectWIse CommandHere from Topher Barrow and Dave Leclair as they discuss what is new with ConnectWIse Command as well as what updates and features you can look forward to in the future.2021-09-2834 min
ConnectWise Podcast NetworkInside the Industry: How VARs Can Add Recurring Revenue to Their Business ModelWhat does a value-added reseller need to do to add recurring revenue to their business model and become more profitable? ConnectWise's Clint Maddox and Paul Dippell lay out the details for VARs and discuss how to make the most of the existing opportunity to grow in this market.2021-09-0938 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Exploring the ConnectWise Ecosystem Technologies that Drive ProfitabilityReady to learn more about technologies you can leverage in your business to help drive profitability? Join us on this session of ConnectWise Tech Talks where we hear from Invent vendors SmileBack and Intermedia as they share how implementing their solutions in your organization can help drive profitability and generate more revenue for your organization2021-08-2634 min
ConnectWise Podcast NetworkInside the Industry: Growing Your Cybersecurity Practice with ConnectWiseDescription: Join Jay Ryerse, VP of Cybersecurity Sales, and Cristelle Michael, Director of Partner Marketing, to find out how the ConnectWise Partner Program for Cybersecurity can help you build or grow your cybersecurity practice. Learn more about the Partner Program here: https://www.connectwise.com/company/partner-services/partner-program2021-08-2425 min
ConnectWise Podcast NetworkInside the Industry: Evolution of Ransomware Tools, Tactics and ProceduresSecurity continues to be a top priority for MSPs. On our latest podcast, Wes Spencer hosts a panel with ConnectWise Invent vendors Bitdefender, Third Wall and Traceless to discuss the evolution of ransomware tools, tactics and procedures. We will cover third party risk, tactics threat actors employ, zero trust and how an MSP can build maturity in cyber resilience.2021-07-2942 min
ConnectWise Podcast NetworkInside the Industry: The Fundamentals of Operational MaturityWhat does it take to be profitable as an MSP? Join ConnectWise's Clint Maddox, Paul Dippell, and Brad Schow as they discuss the fundamentals of operational maturity and how to define success in the MSP industry. Regardless of MSP size and age, there's always room to improve. Listen now!2021-07-2744 min
ConnectWise Podcast NetworkConnectWise Tech Talk: ConnectWise Recover Complete BDR & AcronisTune in to hear from Dave LeClair, Product Management Leader at ConnectWise, and JJ Jager, CRO and Board Advisor at Acronis, on the new Acronis integration into ConnectWise Recover Complete BDR and what it means for you.2021-07-2023 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Hurricane PreparednessTune in as we dive into hurricane preparedness with some of our invent partners; Brian Morris from Veeam, Biren Jajal from Acronis, and Jeannine Edwards from Storagecraft.2021-06-2446 min
ConnectWise Podcast NetworkInside the Industry: Building Your Cybersecurity PracticeAs an MSP, you may be ready to start offering your clients cybersecurity services. But what can you do to get your practice ready? ConnectWise's Clint Maddox, Chief Revenue Officer, and Jay Ryerse, VP of Cybersecurity Initiatives, reveal what you need to know and how ConnectWise can support you. Listen now.2021-06-0834 min
ConnectWise Podcast NetworkInside The Industry: Compliance Practices That Keep You SafeCompliance keeps your company safe. It's how you protect your house, your brand, your data and your employees. On our latest ConnectWise podcast, we're joined by Invent vendors Avalara, Webroot and Wise-Sync to dig into some of the invaluable compliance components that will keep your organization protected. We cover how M&A, social engineering, the remote workforce, document verification, payment processing and more can all be impacted by compliance.2021-05-2754 min
ConnectWise Podcast NetworkConnectWise Tech Talk: How to Keep Yourself More Secure with ConnectWise ControlHear from Control experts Topher Barrow and Sean White while they give a deep dive into the specifics in ConnectWise Control that help keep you and your customers safer.2021-05-1834 min
ConnectWise Podcast NetworkInside The Industry: Helping Office Technology Dealers Make the Shift to Recurring Managed IT ServicesOffice technology dealers are facing new challenges today as copying and printing needs are on the decline, but IT needs are on the rise. How can OT's grow their businesses and adapt to their client's needs? Join Clint Maddox, CRO, and John Schweizer, VP of Channel Sales as they chat with ConnectWise partner Chris Ryne, Growth Achievement Partners, about how dealers can successfully adopt a recurring revenue model.2021-05-1143 min
ConnectWise Podcast NetworkConnectWise Tech Talk: The ConnectWise Control & Command IntegrationLearn more about the new ConnectWise Control & ConnectWise Command Integration from the product experts themselves. You'll take away tips, learn the details on the integration, and hear some of what's to come from Michael Bannerman, VP, ConnectWise Control, Liviu Rozin, Sr. Product Manager, and Topher Barrow, Product Marketing Manager. https://control.product.connectwise.com/2021-05-0435 min
ConnectWise Podcast NetworkConnectWise Tech Talk: New integrations in the ConnectWise EcosystemLearn more about three of ConnectWise’s newest certified integrators: Password Boss, Binox MSP and ClearBench. All three solutions were developed by MSPs to solve challenges they faced in their business.2021-04-2928 min
ConnectWise Podcast NetworkConnectWise Tech Talk: ConnectWise Manage & BrightGauge Partner PanelIn this episode you will get an inside look directly from ConnectWise partners as they speak to the benefits of using ConnectWise Manage and BrightGauge together.2021-04-081h 03
ConnectWise Podcast NetworkInside The Industry: Advancing Women in TechIn honor of International Women’s Day, we curated this special “Women in Tech” episode to discuss the current and future state of our industry from a woman’s perspective. Please join Vicky Bruns, Solution Partner Manager at ConnectWise, as she sits down with Andra Hedden, CMO at Marketopia, Ashley Cooper, Senior Partner Operations Manager at Auvik, Heather Harlos, Global Marketing Manager at Bitdefender, and Leslie Price, Solutions Architect at Intermedia, to listen to their personal stories of triumph and what can be done to remove gender bias from the professional equation.2021-03-2544 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Getting Started With IntegrationsJoin the ConnectWise Invent team as they share details on the opportunities and tools available for extending ConnectWise products. The team will review how to access our APIs, resources available, the ConnectWise Marketplace and support options.2021-02-2539 min
ConnectWise Podcast NetworkConnectWise Tech Talk: What's New With ConnectWise CommandTopher Barrow, Product Marketing Manager - RMM & Control, and Vernon Southmayd, Director of Command Product Management, give us all the details on what's new with ConnectWise Command, and what it means for you.2021-02-1635 min
ConnectWise Podcast NetworkInside The Industry: The Benefits to a Platform Approach with Brian Troy and Steve Cochran (Part II)We were happy to have a second opportunity to speak with Steve Cochran, Chief Technology Officer at ConnectWise, as he and Brian Troy continued their conversation around the benefits to a platform approach, including what we may see from ConnectWise in the future.2021-02-0423 min
ConnectWise Podcast NetworkConnectWise Tech Talk: ConnectWise View for Remote WorkDee Cater (Product Manager, Control & View) and Topher Barrow (Product Marketing Manager, Control) dove into the details of ConnectWise View and shared with us some real life examples of times when View has truly saved our partners in this remote world. Tune in to learn more about ConnectWise View!2021-01-0737 min
ConnectWise Podcast NetworkInside The Industry: The TSP Marketing Journey - Value PropositionsWhat defines your marketing strategy? Join Scott Marshall, Senior Vice President of Marketing at ConnectWise, and Susan Perez, Content Marketing Manager at ConnectWise, as they take TSPs through the value proposition and jobs-to-be-done theories, which aim to put the customer at the heart of your marketing efforts.2020-12-2225 min
ConnectWise Podcast NetworkConnectWise Tech Talk: TSP-Focused Solutions to Boost EfficienciesAs you’re planning out your business strategy for 2021, it’s important to know what solutions are available to help you increase efficiencies, time savings and ultimately your bottom line. Please join us for this Tech Talk episode while we catch up with ThirdWall, Domotz, SmileBack and Traceless.io – all solution partners in the ConnectWise Ecosystem who can help you to do just that!2020-12-1758 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Essential Security Tools (panel)Do you have the right tools to handle a changing threat landscape, tougher regulatory climate, and increasing IT infrastructure complexity? Over the past two decades or so, security vendors have brought to market a bewildering array of products designed to address the challenges TSPs face from constantly evolving threat and infrastructure landscapes. Expert speakers from Bitdefender, Webroot, ESET and Blackberry/Cylance join us to share the value of their solutions and how they integrate to the ConnectWise Platform.2020-11-1940 min
ConnectWise Podcast NetworkPodcast: Inside the Industry- ConnectWise's Commitment to Diversity, Equity, & Inclusion. A conversation with Living HR.At ConnectWise, we are committed to embracing every colleague- from their race, gender identity, sexual orientation, religion, ethnicity... the list goes on. We have teamed up with Living HR, to drive our Diversity, Equity, and Inclusion measures, because we know this isn't something you can just check the box on. Join Kathy Smith, Philanthropic Advisor at ConnectWise, and Jen Locklear, Chief Talent Officer at ConnectWise, as they chat with Keri Higgins Bigelow, CEO and Founder of Living HR and Shelby Hill, Talent Leader at Living HR.2020-11-1740 min
ConnectWise Podcast NetworkStories from the IT Nation - Conversations with Webroot, Acronis, Axcient and BitdefenderWe are gearing up for IT Nation Connect 2020. Join Callie Hawley, Sr. Manager of Content & Social Media at ConnectWise as she talks to special guests from four of our platinum vendors: Brian Coffey from Webroot, Amy Luby from Acronis, Adam Preeo from Axcient, and Jason Eberhardt from Bitdefender.2020-11-0639 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Stories from the ConnectWise Marketplace (Panel)Tune in to hear from our expert panelists as they share information on tools that can save you time, make your organization more productive, and help you find success. 2020-10-2938 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Scary Stories from the SOCOur Sr. Director of Global SOC Operation met with our VP of Cybersecurity Initiatives this month (Cybersecurity Awareness Month) to inform us on some cybersecurity information as well as share some of the "scary" stories that we have seen from our SOC.2020-10-2020 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Building a Successful Automation CultureHear from Product Marketing Manager, Topher Barrow, and ConnectWise Automate VP, Brett Cheloff as they share their tips and best practices for building a successful automation culture in your company.2020-10-1541 min
ConnectWise Podcast NetworkInside The Industry: The Benefits to a Platform Approach with Brian Troy and Steve CochranWe were thrilled to get the opportunity to speak with Steve Cochran, Chief Technology Officer at ConnectWise around the exciting things on the horizon for ConnectWise's platform. Brian Troy hosts, as Steve brings us through the 4 main benefits to a platform approach: Scalability, Reliability, Stability, and Efficiency.2020-10-0831 min
ConnectWise Podcast NetworkStories from the IT Nation- All About IT Nation Secure with Jay Ryerse, Susan Rhodes, and special guest Nick EspinosaJoin Susan Rhodes, Director of Communications for the IT Nation, as she chats with Jay Ryerse, VP of Security Initiatives at ConnectWise, and Nick Espinosa, Chief Security Fanatic and CIO at Security Fanatics, as they get excited for IT Nation Secure, happening virtually on October 14 and 15th!2020-10-0614 min
ConnectWise Podcast NetworkInside The Industry: The TSP Marketing Journey- Building Personas and The Buyer's JourneyJoin Scott Marshall, Senior Vice President of Marketing at ConnectWise, and Brian Troy, Director of Product Marketing at ConnectWise, as they take TSPs through a key step in the TSP Marketing Journey- Building your personas and understanding the buyer's journey. Together, they give actionable tips on how to ensure you're creating messaging and an elegant journey to bring in the most qualified leads for sales.2020-09-2922 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Solutions That Support COVID-19 Recovery (Panel)On this episode of ConnectWise Tech Talk, we discuss with our panelists, "How to Bounce Back in a Post-Covid World". Our expert speakers from Marketopia, TimeZest, ConnectBooster, Great America and Storagecraft each shared the details of their solutions and how they are designed to effectively support a remote workforce and help MSPs recognize the opportunities that have come from this crisis2020-09-2447 min
ConnectWise Podcast NetworkStories from The IT Nation: Empowering Service Executives through Peer GroupsIn this episode of Stories from The IT Nation, Susan Rhodes, Director of IT Nation Communications at ConnectWise, speaks with Dan Saxby, IT Nation Program Manager at ConnectWise, about the benefits of peer groups offered by IT Nation Evolve, and more specifically, the unique value of its service executive peer groups. The two are also joined by special guest Adam Hannemann, Director of Operations at ImagineIT, to hear his story of how he’s grown personally and professionally through service-focused peer groups designed for his role. If you’d like to learn more about IT Nation Evolve, please visi...2020-09-2225 min
ConnectWise Podcast NetworkInside The Industry: Social Media Best Practices for MSPsIn this podcast you will hear from the social media experts at ConnectWise as they share valuable tips for creating a social media presence, info on how to grow that presence, and steps for using social media successfully.2020-09-1724 min
ConnectWise Podcast NetworkInside the Industry: Road to Resiliency During Recovery with Callen Sapien, Arlin Sorensen, and Amy KardelOn this second installment of our Road to Resiliency series, Callen Sapien and Arlin Sorensen meet with Amy Kardel, Vice President, Strategic Workforce Relationships at CompTia, Founder of CleverDucks, and guest speaker for the ConnectWise Advisory Council. In this episode, they discuss education and learning, but really how people are the key to your business success and resiliency.2020-08-2853 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Technologies that Support a Remote Workforce (Panel)On this episode of ConnectWise Tech Talk, we dig into technologies for a remote workforce. Our expert panelists from SmileBack, Auvik, Intermedia, Avalara and Cognition 360 share the details of their solutions and how they are designed to effectively support a remote workforce from colleagues to customers.2020-08-2753 min
ConnectWise Podcast NetworkInside The Industry: Running a Successful Security PracticeHear from CRO, Clint Madoxx and VP of Security Initiatives, Jay Ryerse, as they discuss the opportunity and potential of successfully selling security as well as the risks of not doing so. Sign up for training, download cybersecurity assets, register for webinars and more here: connectwise.com/secure2020-08-2530 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Protecting Your SMB Clients from Business Email CompromiseJeff Aliber, Security Product Marketing Mitchell Sherfey, Sr. Director of Product Management for ConnectWise Fortify Hear from ConnectWise Security experts, Jeff Aliber and Mitchell Sherfey, as they discuss the current state of business email compromise and using ConnectWise Fortify for Saas to protect Microsoft 365. Demo ConnectWise Fortify for Saas: https://info.connectwise.com/lnd/msp/bof/fortify-saas-security-demo 2020-08-2027 min
ConnectWise Podcast NetworkConnectWise Tech Talk: What's New with Webroot and ConnectWiseTune in to hear directly from the Webroot team on what differentiates their relationship with ConnectWise, the future of their security integrations, and their look at the future for MSP's.2020-08-1826 min
ConnectWise Podcast NetworkInside the Industry: The Top 6 Processes In Your Billing ProcessIn today’s uncertain world, it’s more important than ever for MSPs to track and optimize their billing to ensure they’re getting paid on time and quickly. Join April Taylor, VP of ConnectWise Manage, and Molly Lindsay, Product Marketing Manager, as they discuss the importance facing MSPs today of getting paid faster.2020-08-1116 min
ConnectWise Podcast NetworkStories from The IT Nation: A Look into IT Nation SecureWhat is IT Nation Secure and what does it offer? In this episode, we’re answering these questions and more! Tune in to hear from Susan Rhodes, Director of IT Nation Communications at ConnectWise, and Jay Ryerse, Vice President of Cybersecurity Initiatives at ConnectWise, as they take a deeper dive into the creation of IT Nation Secure and the unique value it can offer the TSP community.2020-08-0418 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Getting Paid Faster with ConnectWise ProductsIn this episode of ConnectWise Tech Talk, Molly Lindsay is joined by VP of ConnectWise Manage, April Taylor to talk getting paid faster. Listen in to hear insight into how you can use ConnectWise products like ConnectWise Manage, ConnectWise Sell and BrightGauge to make sure you get paid on time even in a remote landscape.2020-07-2814 min
ConnectWise Podcast NetworkStories from The IT Nation: The Value of Knowledge Sharing and Putting Culture Before ProfitIn this episode, we get to know a special member of The IT Nation: April Westervelt, ConnectWise Admin at Portland Internetworks. Speaking to our host Craig Fulton, April tells her story of succeeding as a woman in IT, shares tips for fostering a positive company culture, and explains how she maximizes her time with The IT Nation community.2020-07-2122 min
ConnectWise Podcast NetworkConnectWise Tech Talk: ConnectWise Sell Features for Managing a Remote Sales TeamYou know how to manage your sales team, but managing a remote sales team is a completely new concept for many companies. In this episode of ConnectWise tech Talk we are joined by Parker Trojanowski and Molly Lindsay as they share details on the latest features and updates in ConnectWise Sell that make it easier to manage your sales team in a remote landscape.2020-07-1429 min
ConnectWise Podcast NetworkInside the Industry: How to Keep Your Sales Team MotivatedHow can you keep your sales team informed, motivated, and on target while working remotely? How do you train new sales hires if they aren't able to collaborate with others in the office? Hear from Gavin Gamber, VP of Acquisition Sales at ConnectWise, Phil Joseph, Director of Acquisition Sales at ConnectWise, and Andrew Plunkett, Founder of BrainBox Inc., as they cover these topics and more on this episode of Inside the Industry.2020-07-0732 min
ConnectWise Podcast NetworkInside the Industry: Reads for Right Now with Nathan Fullington, Vol. 2Hear the latest reading list from Nathan Fullington, Director of Partner Success at ConnectWise. Have a recommendation for what he should read next? Email him at PartnerSuccess@ConnectWise.com.2020-07-0217 min
ConnectWise Podcast NetworkConnectWise Tech Talk: ConnectWise Manage 2020.3 ReleaseIn this episode of ConnectWise Tech Talk we are lucky enough to hear from the Vice President of ConnectWise Manage and the Senior Product Manager of ConnectWise Manage dive into the details and updates that you can look forward to in the upcoming ConnectWise Manage 2020.3 release.2020-06-3019 min
ConnectWise Podcast NetworkInside the Industry: How to Build a Marketing DatabaseLearn how to define your target market, the tactics for building a database for B2B marketing, and the pitfalls to avoid in this episode of Inside the Industry, featuring Scott Marshall, SVP of Marketing at ConnectWise, and James Hannagan, CEO of Markitelligence.2020-06-2532 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Tracking Your Remote Teams with BrightGaugeTune in to hear best practices for tracking your remote teams using BrightGauge. Danielle Ungermann and Anthony Gomez share product tips that will help you boost your teams productivity while working from home.2020-06-1620 min
ConnectWise Podcast NetworkInside the Industry: How to Drive Sales Without In-Person MeetingsIn-person events and meetings are a great way to create connections between your sales team and prospects, but what do you do when in-person events are no longer an option? Heather Ptak, Director of Field Marketing at ConnectWise, shares advice on how to equip your sales team to make the most impact on prospects and your existing customers while working remotely.2020-06-0917 min
ConnectWise Podcast NetworkInside the Industry: Returning to Work, Creative Financing Opportunities, and Celebrating 20 Years of HTGHear about some considerations for a return to work plan -- for yourself and for your clients -- in this episode of Inside the Industry. Hear from Arlin Sorensen, Brad Schow, and Scott Scrogin of ConnectWise as they discuss how to create a plan, as well as financing opportunities and considerations to keep in mind right now.2020-06-0437 min
ConnectWise Podcast NetworkInside the Industry: Managing Cash Flow During COVID-19Hear advice from Arlin Sorensen, VP of Brand Evangelism - ConnectWise, Brad Schow, VP of Consulting Services - ConnectWise, and Todd Sieger, Director, Business Consulting - ConnectWise discuss important financial factors to consider right now, including your company's cash burn rate, how to create a financial forecast, and the importance of focusing on gross margin dollars.2020-05-2625 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Managing a Remote Workforce with ConnectWise ControlTune in to hear partner stories on the struggles, wins, and losses during the COVID-19 pandemic and the transition to a remote workforce. As well as tips and best practices for managing a remote workforce through the use of ConnectWise Control.2020-05-1923 min
ConnectWise Podcast NetworkInside the Industry: The Handoff from Sales to ServiceDelivering an excellent customer experience starts in the initial sales conversations and extends throughout the service delivery experience. When there's a mismatch in expectations between what sales sells and what service delivers, it can not only ruin the customer experience but also create friction between your internal teams. So how can you ensure your sales team is delivering new clients that your service team can adequately support, and how can your service team help your sales team find the right customers? Join us on this episode of Inside the Industry to hear recommendations from Chad Adams, VP of Operations...2020-05-1242 min
ConnectWise Podcast NetworkStories from The IT Nation: The Challenges and Opportunities of Virtual EventsOn this episode of Stories from the IT Nation, we sit down with Corie Leaman, ConnectWise’s Director of IT Nation Events, to talk about all of the changes, challenges, and opportunities that are unfolding in the world of virtual events. We also share some exciting updates about IT Nation Explore. To find more information on our IT Nation events, you can visit: ConnectWise.com/TheITNation.2020-05-0617 min
ConnectWise Podcast NetworkInside the Industry: Leading in CrisisCurious what you need to effectively lead your organization through an unprecedented crisis? Join Arlin Sorensen, VP of Brand Evangelism - ConnectWise, Brad Schow, VP of Consulting Services - ConnectWise, and Todd Sieger, Director, Business Consulting - ConnectWise as they share advice for how leaders can help their teams during these trying times. 2020-04-2748 min
ConnectWise Podcast NetworkConnectWise Tech Talk: Introducing ConnectWise HomeListen to Travis Furlan, product manager at ConnectWise, and Renee Bergstresser, software training consultant at ConnectWise, talk about ConnectWise Home, the new central location for all your ConnectWise product needs and updates. Learn more about ConnectWise Home or get started today by visiting https://home.connectwise.com2020-04-1514 min
ConnectWise Podcast NetworkInside the Industry: How ConnectWise Partners Are Navigating COVID-19 in Their BusinessesCurious to know how other technology solution providers (TSPs) are managing the shift to an entirely remote workforce during the COVID-19 pandemic? Hear from three ConnectWise partners as they share advice and learning opportunities for how they have transitioned their staff and customers to a remote workforce.2020-04-101h 12
Enterprise TimesConnectWise to renew customer portal says Craig Fulton, CPOCraig Fulton is the Chief Product Officer at ConnectWise. Enterprise Times sat down with him after the keynote at ConnectWise where it launched ConnectWise Unite. We spoke about what other software ConnectWise will add to that solution. We also discussed the challenge for ConnectWise as it adds functionality to its own platform, it can potentially […]2018-05-0730 minEnterprise TimesConnectWise to renew customer portal says Craig Fulton, CPOCraig Fulton is the Chief Product Officer at ConnectWise. Enterprise Times sat down with him after the keynote at ConnectWise where it launched ConnectWise Unite. We spoke about what other software ConnectWise will add to that solution. We also discussed the challenge for ConnectWise as it adds functionality to its own platform, it can potentially […]2018-05-0730 min
IT Provider Network - The Podcast for Growing IT Service ProvidersConnectWise IT Nation 2017 Key Takeaways -ITPN-23My Big Takeaways
In this episode of the IT Provider Network, I want to share with you some of the top takeaways from the massive ConnectWise IT Nation conference in Orlando last week.
3500 IT Peeps and plenty of cocktails
Over 3500 attendees attended the two-day conference put on by ConnectWise, makers of ConnectWise Manage, Automate, Connect and Sell and the newly announced ConnectWise Unite. As always it was an outstanding conference for anyone in IT.
My Crew
I took Brian and Alan my Chief Revenue Officer and Service Manager to the conference this year. We started the conference with the IT Na...2017-11-1630 minIT Provider Network - The Podcast for Growing IT Service ProvidersThe Holy Trinity-ConnectWise Sell, Automate and Manage-ITPN-008ConnectWise - Quosal, LabTech and ConnectWise
ConnectWise - Sell, Automate and Manage
In French Cooking it's Mirepoix
In Italian Cooking it’s Soffreto
In Cajun Cooking it's the Holy Trinity
In IT Services it's ConnectWise
In this episode we are going to talk about the three tools that I use to run our managed services business. Over the years we have standardized on tools that have been acquired by IT PSA vendor ConnectWise.
We'll talk about using a quoting tool and why you need it to be successful. Remote Monitoring and Management and how you should be using it to save t...2017-06-0328 min
SMB Community PodcastConnectWise-LabTech-Quosal Triple Play – An Interview with Erinn DavisInterview with Erinn Davis, Community Manager for ConnectWise, Labtech, and Quosal Erinn Davis is one of the hardest working people I ran into at IT Nation. We grabbed an empty boardroom to talk about these three products and her role connecting with the community. The “Community Team” currently has 12 people. They manage all partner-facing activities at ConnectWise, Labtech, and Quosal. These activities include facilitating user groups and working with social media. One person on this team is Holly Soule. I mention the Pinterest pages she manages. You can see a taste of this at http://pinterest.com/c...2012-11-1808 minSMB Community PodcastConnectWise-LabTech-Quosal Triple Play – An Interview with Erinn DavisInterview with Erinn Davis, Community Manager for ConnectWise, Labtech, and Quosal Erinn Davis is one of the hardest working people I ran into at IT Nation. We grabbed an empty boardroom to talk about these three products and her role connecting with the community. The “Community Team” currently has 12 people. They manage all partner-facing activities at ConnectWise, Labtech, and Quosal. These activities include facilitating user groups and working with social media. One person on this team is Holly Soule. I mention the Pinterest pages she manages. You can see a taste of this at http://pinterest.com/c...2012-11-1808 minSMB Community PodcastArnie Bellini Says ConnectWise Goes Way Beyond PSAConnectWise Goes Way Beyond PSA I had a chance to sit down with Arnie and David Bellini near the end of IT Nation and get some insights into what they’re doing and where the company is going. Arnie Bellini is the CEO of ConnectWise and David is the COO. Arnie Bellini, Karl Palachuk, David Bellini As Arnie describes ConnectWise, their mission is to help you run your business better by bringing all of your “Silos of Chaos” into a common interface. Now, in addition to the features built into ConnectWise, they are buildi...2012-11-1412 minSMB Community PodcastArnie Bellini Says ConnectWise Goes Way Beyond PSAConnectWise Goes Way Beyond PSA I had a chance to sit down with Arnie and David Bellini near the end of IT Nation and get some insights into what they’re doing and where the company is going. Arnie Bellini is the CEO of ConnectWise and David is the COO. Arnie Bellini, Karl Palachuk, David Bellini As Arnie describes ConnectWise, their mission is to help you run your business better by bringing all of your “Silos of Chaos” into a common interface. Now, in addition to the features built into ConnectWise, they are buildi...2012-11-1412 minSMB Community PodcastUpdates from ConnectWise and LabTech This article was originally posted June 23, 2012 on Cloud Services Roundtable. SMB Community Podcast: Chatting with Jeannine Edwards and Erinn Davis Fifteen minutes of information and commentary. – – – – – I caught up with Jeannine Edwards (ConnectWise) and Erinn Davis (LabTech Software) and had a great discussion about what’s new, the community, IT Nation, and what they see for the SMB Community in the year ahead. Download the podcast here. Jeannine is the Director of Community for ConnectWise, LabTech, and Quosal. Erinn is the Community Manager at LabTech Software. Their job is to nutu...2012-07-1816 minSMB Community PodcastUpdates from ConnectWise and LabTech This article was originally posted June 23, 2012 on Cloud Services Roundtable. SMB Community Podcast: Chatting with Jeannine Edwards and Erinn Davis Fifteen minutes of information and commentary. – – – – – I caught up with Jeannine Edwards (ConnectWise) and Erinn Davis (LabTech Software) and had a great discussion about what’s new, the community, IT Nation, and what they see for the SMB Community in the year ahead. Download the podcast here. Jeannine is the Director of Community for ConnectWise, LabTech, and Quosal. Erinn is the Community Manager at LabTech Software. Their job is to nutu...2012-07-1816 min