Shows
ConnectedPodcastConnectedPodcast Episode107: Staying F&I Compliant and Preventing Bad BehaviorsToday's episode of Connected features Shannon Robertson, Executive Director of The Association of Finance and Insurance Professionals. Our discussion is about all things compliance when it comes to your protecting dealership. AFIP trainings are very beneficial to preventing "bad behaviors" in your dealership.2022-12-2744 min
ConnectedPodcastConnected Podcast Episode 99: Collaboration Speeds InnovationWe're raising a little trouble on this week's Connected! Greg is joined by Paul J Daly and Kyle Mountsier from Automotive State of the Union (ASOTU) and The Automotive Troublemaker podcast. Together, they discuss their upcoming ASOTU CON event and the importance of collaborating within the automotive industry.2022-09-0626 min
ConnectedPodcastConnected Podcast Episode 98: Retailing Anywhere and EverywhereWe have another first this week! John Keohane, vice president of operations at Temecula Valley Buick GMC, has never appeared on a podcast before but he joins Greg for a wide-ranging conversation. They discuss dealership CRMs, supply and demand, virtual retailing, how to transition online buyers once they arrive in store, and the future of the automotive industry.2022-08-2438 min
ConnectedPodcastConnected Podcast Episode 97: Safeguarding Your Dealership"If you don't have a security focus in your dealership, you've got to get one quickly."
Today's guest on Connected is Brad Holton, founder of Proton Technologies. He and Greg discuss the top 3 cybersecurity concerns for dealers, the upcoming FTC Safeguards rule amendments deadline, and how Proton can help.2022-08-1030 min
ConnectedPodcastConnected Podcast Episode 96: Omnichannel ExperienceProviding an omnichannel experience is all about being able to help a customer no matter where they are. So how can you apply that concept to your service department? This week's guest, Mike Murray from GoMoto, shares his insights and offers advice for dealers who want to transform the customer experience at their store.2022-07-2506 min
ConnectedPodcastConnected Podcast Episode 95: Managing RecallsHow can dealers stay on top of recalls? How do you know what's out there, where to focus, and how to attack them? This week, Greg is joined by the CEO of Recall Masters, Scott Alan, to shed some light on the topic!2022-07-1113 min
ConnectedPodcastConnected Podcast Episode 94: eContractingTired of all the extra work associated with paperwork? This week on Connected, Greg's talking about eContracting with a special guest--Maxine Olson from Volkswagen Credit. They discuss the ins and outs of eContracting and how it can benefit dealers, consumers, and lenders!2022-06-2718 min
ConnectedPodcastConnected Podcast Episode 93: Reconditioning ProcessAre bad habits slowing down the reconditioning process at your dealership? This week, Brad Schafer returns to the podcast to discuss how automation can improve efficiency, increase productivity, and get vehicles front line ready faster.2022-06-1307 min
ConnectedPodcastConnected Podcast Episode 92: Community Outreach"As much as I like selling cars, I believe we're here for more than just making money."
This episode of Connected features an interview with Peter Boulware of Peter Boulware Toyota. Peter talks about how he got into the automotive industry, his football career, and why the concept of giving back to the community is so important.2022-06-0111 min
ConnectedPodcastConnected Podcast Episode 91: Service Advisors and KiosksHow can dealers provide an omnichannel experience in their service drives? The dealerships having the most success are the ones who pair kiosks/technology with their service advisors. Todd Marcelle, founder of GoMoto, joins Connected this week to discuss how service advisors and kiosks can work together.2022-05-1816 min
ConnectedPodcastConnected Podcast Episode 90: Inventory and DemandDealers everywhere continue to be impacted by inventory shortages. This week's episode of Connected features an interview with Clint McLaren, General Manager at Wiesner of Huntsville, who talks about how his dealership has been acquiring vehicles and handling remote transactions.2022-05-0414 min
ConnectedPodcastConnected Podcast Episode 89: Industry Trends with Cliff BanksWhat's the latest on the chip shortage? How will electric vehicles affect dealerships? Is the relationship between dealers, OEMs, and consumers changing as more technology is added to vehicles? We caught up with Cliff Banks, founder of The Banks Report, to discuss all of these questions and more in this episode of Connected!2022-04-2017 min
ConnectedPodcastConnected Podcast Episode 88: Recalls and You Part 2"Doing the right thing by consumers turns out to be a very profitable thing for dealers."
This week on Connected, Sean Reyes from Recall Masters returns for part two of his conversation about vehicle recalls.2022-04-0614 min
ConnectedPodcastConnected Podcast Episode 87: Recalls and You Part 1Is there a recall crisis on the horizon? This week on Connected, Greg sits down with Sean Reyes from Recall Masters for the first episode of a two-part conversation. They discuss why this could be the perfect time for dealers to change how they approach handling recalls.2022-03-2309 min
ConnectedPodcastConnected Podcast Episode 86: A Roundtable Reunion!This week on Connected, we're pulling out all the stops. Greg welcomes a trio of special guests to talk about Retail Anywhere, the current state of the industry, and where Reynolds is headed.
Featuring:
-Chief Customer Ambassador Dave Bates
-Reynolds President Chris Walsh
-Senior VP of Marketing Kasi Edwards2022-03-0912 min
ConnectedPodcastConnected Podcast Episode 85: Unmasking Synthetic Fraud"Identity theft is not a joke!" -Dwight Schrute
Dwight is right. But there's a new threat to worry about: synthetic fraud. Greg sat down with Ken Hill from 700Credit to discuss how dealers can protect themselves.2022-02-2312 min
ConnectedPodcastConnected Podcast Episode 84: Rediscovering ReynoldsWhere is Reynolds and Reynolds headed in 2022?
This week on Connected, Greg is joined by the perfect guest to answer that question: new Reynolds president Chris Walsh. Chris talks about what we're doing to improve relationships with dealers, plans to expand our footprint, and how we're working to make our customers more profitable.2022-02-0912 min
ConnectedPodcastConnected Podcast Episode 83: F&I Best PracticesHaving an inconsistent F&I process can cause a host of problems that ripple throughout the entire dealership. This week on Connected, Greg talks with F&I Solutions Manager Adam Bealert about how dealers can stay compliant, profitable, and reputable.2022-01-2613 min
ConnectedPodcastConnected Podcast Episode 82: Marketing Accessories to Millennials and Gen ZWhether it's the clothes you wear, the burrito you order, or the car you drive, everybody has different preferences. This week on Connected, Greg talks with Reynolds consultant Marc Ewens about the growing trend of vehicle customization and how dealers can present accessories to their customers!2022-01-1210 min
ConnectedPodcastConnected Podcast Episode 81: 2021 HighlightsIt's a Connected clip show! Podcast producers Matt and Andrew take a look back at some of the best moments from 2021. Featuring clips from:
Episode 56 with Jerrod Hoskins of Naked Lime
Episode 65 with Steve Strickland from Hendrick Automotive Group
Episode 69 with Brad Title from Gubagoo
Episode 74 with Reynolds Customer Ambassador Dave Bates2021-12-2911 min
ConnectedPodcastConnected Podcast Episode 80: Talking GoogleHow will the latest Google update affect your website? Are third-party cookies crumbling? What can you do to help your dealership rise to the top? On this week's Connected, we're talking with our guest Julie Rinehart from Naked Lime about changes Google has made this year and what they mean for your business.2021-12-1515 min
ConnectedPodcastConnected Podcast Episode 79: PACE Awards Roundtable ReviewAs a result of the pandemic, many dealers rapidly adopted to new technology. On this week's Connected, Executive Vice President of Sales and Marketing Chris Walsh returns to discuss where dealers have been proactive in innovating and where there's still room for improvement.2021-12-0114 min
ConnectedPodcastConnected Podcast Episode 78: Dos and Don'ts of AccountingDo you want to learn some best practices that will improve things in your accounting department? Then don't miss this week's Connected! Greg sits down with guest Dylan Schober to talk about how dealerships can benefit from updating their processes.2021-11-1710 min
ConnectedPodcastConnected Podcast Episode 77: Generational MarketingInventory is tight for dealerships right now, but should you still be advertising? Yes! But you have to consider who you're marketing to, where to reach them, and what message will resonate. This week on Connected, we're talking about my generation (and all of them) with Jordan Eechaute-Lopez from Naked Lime Marketing.2021-11-0310 min
ConnectedPodcastConnected Podcast Episode 76: Consumer Buying BehaviorWhat parts of the car buying process do customers find valuable? Reynolds and Reynolds recently released a new report that looks at consumer buying preferences and we're excited to welcome Kasi Edwards, senior vice president of marketing, back to the podcast to discuss it!
Download the report and more at reyrey.com/study2021-10-2009 min
ConnectedPodcastConnected Podcast Episode 75: Recon to Front Line Best PracticesIt's a doubleheader on this week's Connected! We're talking about reconditioning and how dealers can get vehicles front-line ready faster with two special guests: Brad Schafer from ReconTRAC and Anthony Monteiro from DRAIVER. Dealers are facing several challenges when it comes to reconditioning and the pandemic has only made things worse. Find out what forward thinking dealerships are doing to adapt to the situation.
https://home.recontrac.com/
https://www.draiver.com/2021-10-0616 min
ConnectedPodcastConnected Podcast Episode 74: Building Customer Transparency and Better RelationshipsHow do you foster lifelong relationships in the automotive industry and build trust? Being old helps, according to this week's guest. Reynolds and Reynolds Chief Customer Ambassador Dave Bates returns to Connected to discuss his 38 years with the company and what he's been hearing from dealers while on the road.2021-09-2209 min
ConnectedPodcastConnected Podcast Episode 73: Protecting Customer DataIt's nice to see your business mentioned on the news...unless it's for a data breach. They can cause a major financial loss and do irreparable damage to customer trust. On this episode of Connected, we're talking with Scott Frieszell, director of networking hardware and software support at Reynolds, about how dealers can protect customer data and themselves.2021-09-0810 min
ConnectedPodcastConnected Podcast Episode 72: How to Increase Online PaymentsThe first rule for getting customers to pay online is making them aware that you offer online payment options. This week on Connected, Jessica talks with Reynolds BDC Sales Manager Emily Weikert about how you can encourage customers to try a new way to pay for service!2021-08-2508 min
ConnectedPodcastConnected Podcast Episode 71: Going Paperless in F&IWhat kind of impact does eContracting have on dealers, consumers, and lenders? We found just the person to ask. On this week's Connected, we're talking with Mike Urrutia, executive vice president at GM Financial, about the benefits of going paperless in F&I.2021-08-1113 min
ConnectedPodcastConnected Podcast Episode 70: The Changing Landscape - How to Surpass Expectations in ServiceOn this week's episode of Connected, we're sitting down with Jason Sideris, Vice President of Fixed Operations Product Management here at Reynolds and Reynolds, to talk about the changing landscape in service. He discusses:
• The current state of service vs. what customers actually want.
• What a digital hybrid experience is and why you should adopt it.
• Practical ways to meet consumers' changing demands.2021-07-2807 min
ConnectedPodcastConnected Podcast Episode 69: Gubawho? Gubagoo!Last month, we welcomed Gubagoo to the Reynolds and Reynolds family. This week, Gubagoo CEO and founder Brad Title joins Jessica on Connected! They discuss the company's past, the current status of blended/hybrid buying experiences, and the future of online retailing.2021-07-1409 min
ConnectedPodcastConnected Podcast Episode 68: Turning Used Cars Faster"We've gotten our cycle time down to two days, which is just unheard of in the industry. And it's legitimate. It really is that efficient at this point." Watch this week's episode to find out how Voss Chevrolet is achieving such an amazing cycle time and don't forget to subscribe to Connected!2021-06-3008 min
ConnectedPodcastConnected Podcast Episode 67: Offering a More Flexible Service ExperienceWhat do you get when you don't communicate with service customers the way they prefer? To quote this week's guest, "A lot of mad people." We sat down with Luke Jones, service manager at Mitchell Buick GMC, to discuss how a Retail Anywhere approach has completely transformed his CSI score.2021-06-1614 min
ConnectedPodcastConnected Podcast Episode 66: How to Successfully Manage Your Online Reputation“As a dealer, you don’t really impact what car a customer wants to buy, but you can certainly impact where they buy it based on your reputation.” This week on Connected, we sit down with Chris Ventura from Naked Lime Marketing to discuss why reputation management is so important for dealerships.2021-06-0211 min
ConnectedPodcastConnected Podcast Episode 65: How to Make the Automotive News Top 100 ListHendrick Automotive Group had 26 stores named to the Automotive News Best Dealerships to Work For list in 2020. What does it take to earn such an honor? We sit down with Steve Strickland, executive general manager at Hendrick Lexus Charleston, and try to find out the secret on this week's episode of Connected!2021-05-1913 min
ConnectedPodcastConnected Episode 64: Celebrating 1 Year of Connected - Where We Started and Where We Are TodayIt's a Connected reunion show! Our first host Greg Uland is back to reflect on the last 12 months, how the automotive industry responded to the pandemic, and what Reynolds is doing today to prepare your dealership for continued success.2021-05-0509 min
ConnectedPodcastConnected Podcast Episode 63: The Right Way to do ReconditioningDoes your reconditioning process need to be fixed? Would you be able to tell if it did? This week, we're talking with Brad Schafer, director of ReconTRAC®, about why reconditioning is especially important for dealerships right now.2021-04-2110 min
ConnectedPodcastConnected Podcast Episode 62: Creating Well-Rounded Students Through Strong PartnershipsFrom the classroom to the showroom! On this week's episode of Connected, we're talking with Elgie Bright, associate professor and department chair of the Automotive Marketing and Management Program at Northwood University. Elgie chats with Jessica about the special relationship between Reynolds and Northwood and how the university prepares students to work in the automotive industry.2021-04-0714 min
ConnectedPodcastConnected Podcast Episode 61: 24/7 ServiceAre you there for your customers when it's most convenient for them or most convenient for you? Jessie O'Brien, sales director at GoMoto, argues that it's time for the golden rule to evolve. Businesses need to treat consumers the way they want to be treated.2021-03-2413 min
ConnectedPodcastConnected Podcast Episode 60: Attracting and Retaining Tech TalentOn this week's episode of Connected, we're talkin' tech talent with co-founder and president of WrenchWay Jay Goninen. Why is there a shortage of service technicians and how can dealerships attract and retain talented employees in the service drive?2021-03-1017 min
ConnectedPodcastConnected Podcast Episode 59: How to Successfully Re-Engage CustomersAre you marketing to customers that have shown interest in your dealership or unknowingly passing them to the competition like a hot potato? We're talking about remarketing in this week's episode of Connected. Don't let anyone else steal your lunch that you prepared.2021-02-2408 min
ConnectedPodcastConnected Podcast Episode 58: 5 Habits of Highly Successful SalespeopleIf someone were asked to describe a successful salesperson, which five habits would they list first? On this week's Connected, area vice president of sales Peter Sidwell joins the podcast to discuss the traits and qualities needed to flourish in a dealership!2021-02-1011 min
ConnectedPodcastConnected Podcast Episode 57: How to Build a Winning TeamAs Herm Edwards famously said, "You play to win the game." So what does winning look like for a dealership? In the latest episode of Connected, Reynolds VP Kasi Edwards boils it down to three key pieces: your people, your processes, and your technology.2021-01-2707 min
ConnectedPodcastConnected Podcast Episode 56: Marketing in Service: Maximizing Profit per CustomerHow do you get customers who say, "Not today," back in your bay? We're talking about recommended work and declined services on the first Connected episode of the new year!2021-01-1314 min
ConnectedPodcastConnected Podcast Episode 55: The Importance of Change ManagementThe topic of today's podcast is change management. And, no, we're not talking about having enough quarters for laundry day. Find out why developing a strategy for implementing new tools is so important and how you can help your employees adapt to new technology.2020-12-3006 min
ConnectedPodcastConnected Podcast Episode 54: Why Sales Forecasting Can Make or Break 2021Despite how you feel about the accuracy of your local meteorologist, forecasting is an important part of setting yourself up for success in the new year. Find out how to set the right goals and develop a plan to reach those goals in 2021 by listening to this week's episode of Connected with our guest, Reynolds business consultant Skip Scott!2020-12-1612 min
ConnectedPodcastConnected Podcast Episode 53: Building a Profit Center with AccessoriesInvesting in accessories? In this economy? This week's guest says, "Yes!" Find out why this could be the perfect time to focus on accessories, why you should establish a separate department, and how to grow your accessory business into a lucrative profit center.2020-12-0206 min
ConnectedPodcastConnected Podcast Episode 52: Digitizing the Business OfficeLatin may be a dead language, but the status quo is a very real threat to your dealership. Find out how hesitating to move away from manual processes could be preventing you from reaching your goals in the latest episode of Connected!2020-11-1808 min
ConnectedPodcastConnected Episode 51: Evaluating Marketing Strategies and Timelines for ResultsIt's the question on everybody's mind when they launch a new digital marketing strategy--when will I start seeing results? To find out when campaigns will start to bear fruit, we naturally turned to our friends at Naked Lime. Set yourself up for success by listening to this week's episode with account manager Travis Hafer!2020-11-0411 min
ConnectedPodcastConnected Podcast Episode 50: 9 Steps to Take Your Sales Department to the Next LevelLooking to kick things up a notch in your sales department? We've got 9 steps to help you get there. Learn how to capture, keep, and nurture sales leads in episode 50 of Connected!2020-10-2109 min
ConnectedPodcastConnected Podcast Episode 49: Tips for End-of-Year PreparationAre you ready for 2021? Some people may consider 2020 a year to forget, but don't forget about end-of-year processes in the accounting office. Listen to this week's episode of Connected to learn how to work smarter not harder by being proactive and using the right tools/resources!2020-10-1407 min
ConnectedPodcastConnected Podcast Episode 48: What Dealers Can Learn from the Netflix Strategy*Ta-dum* Besides how to kill a few hours, what lessons can dealers learn from Netflix? Binge watch the latest episode of Connected to find out!2020-10-0710 min
ConnectedPodcastConnected Podcast Episode 47: Digitizing ServiceLet's get digital! Dave Bowling, presentation specialist at Reynolds and Reynolds, joins the podcast this week to discuss the new technologies dealerships are adopting within their service departments.2020-09-3008 min
ConnectedPodcastConnected Podcast Episode 46: Evaluating the Used Car Market and Sourcing InventoryJeff Risner, Co-Founder of the Appraisal Lane, returns to the Connected podcast! A lot has changed with the used car market since his last appearance in April. Find out how supply and demand have fluctuated over the last few months and how you can keep your inventory wheels spinning!2020-09-2307 min
ConnectedPodcastConnected Podcast Episode 45: Prescreening in Sales and ServiceDoes prescreening have your preapproval? It should! Find out how introducing credit prescreening early in the sales and service process can have a huge impact on dealership profit and customer satisfaction by watching this week’s episode of Connected!2020-09-1613 min
ConnectedPodcastConnected Podcast Episode 44: Digital Audits and Google SpendHave you been treating your ad accounts like a rotisserie chicken? You can’t just set it and forget it. Find out what paid search experts look for and how to tell if you're throwing money away every month!2020-09-0909 min
ConnectedPodcastConnected Podcast Episode 43: Onboarding Tips and Best PracticesIs the onboarding process at your dealership more “All aboard!” or “Man overboard!” If it’s the latter, watch this week’s episode for tips on how to set expectations for your new employees and put them in a position to succeed.2020-09-0210 min
ConnectedPodcastConnected Podcast Episode 42: Data Mining vs. Equity MiningIf you want to sell more cars, should you be looking into data mining or equity mining? Yes! Reynolds and Reynolds product planning manager Hayley Holmes explains how combining data and equity mining with a predictive analytics engine forms a recipe for success in the latest episode of Connected.2020-08-2606 min
ConnectedPodcastConnected Podcast Episode 41: How to Improve the Customer ExperienceThink about the best retail experience you’ve had lately. Now compare it to the experience of being a customer at your dealership. How do you stack up? In this week’s episode of Connected, Reynolds account manager Noah Rice talks with Jessica about how dealers can meet consumer expectations and make things easier for their customers.2020-08-1909 min
ConnectedPodcastConnected Podcast Episode 40: How to Prevent Dealership TheftProtecting your assets has never been more important. Watch the latest episode of Connected to learn tips on how to identify and prevent theft from happening at your dealership from Reynolds product planning manager, Gary Reinhardt.2020-08-1217 min
ConnectedPodcastConnected Podcast Episode 39: Adapting to Remote Customer InteractionsAre you meeting the growing consumer demand for online car-buying opportunities? Watch the latest episode of Connected to learn the best tips and strategies for selling online from Bill Cullen, General Manager at Joseph Volkswagen of Cincinnati.2020-08-0509 min
ConnectedPodcastConnected Podcast Episode 38: Using Videos to Virtually Engage CustomersGive your dealership a competitive advantage by enhancing your customers’ virtual experience. Watch the latest episode of Connected to learn tips on creating videos in each department from director of Reynolds Consulting Services, Carl Bennett.2020-07-2908 min
ConnectedPodcastConnected Podcast Episode 37: Streamlining Online Service AppointmentsAre you loading your shop with potential for upsells? This week’s podcast features Cory Coler, fixed ops product planning manager at Reynolds and Reynolds, and he talks about best practices for online appointment scheduling. Check out the episode now!2020-07-2205 min
ConnectedPodcastConnected Podcast Episode 36: Protecting Your Dealership NetworkThis week’s podcast features Scott Frieszell, director of network services at Reynolds and Reynolds. He covers network optimization and security as dealers shift to digital solutions and remote work. Check out the episode now!2020-07-1508 min
ConnectedPodcastConnected Podcast Episode 35: The Future of Industry EventsOur guest on this week’s podcast is Therese Baker, director of corporate events marketing at Reynolds and Reynolds. She covers the state of industry events and what the future holds for conferences and trade-shows. Check out the episode now!2020-07-0811 min
ConnectedPodcastConnected Podcast Episode 34: Managing Assets, Minimizing RiskOn this week’s podcast, we speak with Susan DeSantis, marketing director for KeyTrak, about the risks associated with improper key management and how to bolster your dealership’s security and productivity with a key management system.2020-07-0107 min
ConnectedPodcastConnected Podcast Episode 33: Streamline Your Service Check-In ProcessOn this week’s podcast, we’re speaking with Tim Palms, general manager at BMW of Honolulu, about how adding smart kiosks to his service department has helped streamline the check-in process and stay ahead of the curve and their competition.2020-06-2312 min
ConnectedPodcastConnected Podcast Episode 32: Measuring Sales SuccessOn this week’s podcast, Jessica sits down with Tom Salzman, sales director with Naked Lime Marketing, to talk through using market and impression share to gauge success in a time where MoM and YoY reporting have become unreliable.2020-06-1610 min
ConnectedPodcastConnected Podcast Episode 31: “Calling the dealership was worse than my scratched up car.”If you’ve ever had a bad phone experience, this episode of Connected is for you! Listen to Geoff Mercurio, communications specialist at Reynolds and Reynolds, talk about a frustrating experience he had calling a dealership as a consumer and how to improve your phone process so it doesn’t happen to your customers.2020-06-0906 min
ConnectedPodcastConnected Podcast Episode 30: Providing a Touchless Customer ExperienceDouglas Wells, general manager at Ray Catena Mercedes-Benz of Edison, is making it simple and safe for customers to explore vehicles at the dealership in person. Check out our newest Connected Podcast episode where Doug shares his strategy.2020-06-0208 min
ConnectedPodcastConnected Podcast Episode 29: What’s the Best Method of Communication for Your Customers?How should you communicate with your customers right now—is it by phone, email, or text? Check out our newest Connected Podcast episode where we talk with Matthew Clark, manager of consulting services at Reynolds and Reynolds, about the best strategies to use when reaching out to customers.2020-05-2610 min
ConnectedPodcastConnected Podcast Episode 28: Community Outreach During CrisisLooking for ideas on how you can help out your community right now? Check out our newest Connected Podcast episode. We talk with Alice Elliott, administrator of the Associate Foundation at Reynolds and Reynolds, about how dealers can best serve their communities during the COVID-19 outbreak.2020-05-1906 min
ConnectedPodcastConnected Podcast Episode 27: Positive Momentum for Dealership Groups and OEMsA new episode of the Connected Podcast is here! In episode 27, we’re talking with Rudy Nieto, enterprise and OEM sales vice president at Reynolds and Reynolds, about how dealership groups and manufacturers are preparing to address pent-up demand as states begin to re-open.2020-05-1213 min
ConnectedPodcastConnected Podcast Episode 26: Assessing Dealer SentimentIn this episode, Lance Alverson, sales vice president in the Midwest at Reynolds and Reynolds details current dealer sentiment and expectations as state economies make decisions on re-opening the economy.2020-05-0508 min
ConnectedPodcastConnected Podcast Episode 25: The Economic Road to RecoveryIn this episode, Ryan Zwerneman, Sales Director for Naked Lime Marketing, talks about how dealerships can look at patterns in the stock market to optimize their marketing strategies going forward.2020-04-3006 min
ConnectedPodcastConnected Podcast Episode 24: Online TrainingCheck out today’s episode of the Connected Podcast where Willie Daughters, senior vice president of customer service and support, discusses our online training. Learn about continued training opportunities as well as new offerings in response to COVID-19. Watch now!2020-04-2908 min
ConnectedPodcastConnected Podcast Episode 23: Re-staffing Your DealershipA new episode of the Connected Podcast is here! In episode 23, we talk about several ways to manage your staffing process and strategy as business begins to pick back up. Watch now!2020-04-2805 min
ConnectedPodcastConnected Podcast Episode 22: Anticipating Post-Pandemic DemandWelcome to Reynolds and Reynolds’ podcast, Connected. In this episode, Craig Lawson, sales director at Naked Lime Marketing, discusses what the market will look like post-COVID-19, and how dealerships can prepare their marketing strategy.2020-04-2711 min
ConnectedPodcastConnected Podcast Episode 21: Prepare for Business with System Clean Up and TrainingStart preparing to flip the open sign on for your dealership. Arthur Newell, senior director of software utilization at Reynolds and Reynolds, shares tips on how to do just that in this episode of Connected.2020-04-2606 min
ConnectedPodcastConnected Podcast Episode 20: Post COVID MarketingOn today’s episode of Connected, we feature Jared Klein, Sales Director at Naked Lime Marketing. He gives tips on how to think about your dealership’s marketing strategy as Covid-19 restrictions start to lessen.2020-04-2306 min
ConnectedPodcastConnected Podcast Episode 19: Best Practices for Approaching Online RetailingCheck out the next episode of the Connected Podcast! Today, we sit down with Jon Strawsburg to discuss best practices for approaching online retailing –handling the trade, conducting the signing ceremony, and more!2020-04-2208 min
ConnectedPodcastConnected Podcast Episode 18: Managing Your Shifting Phone TrafficEpisode 18 of the Connected Podcast is here! In this episode, Jody Huff, Vice President of Telephony and Communications, talks about several ways to manage your phone traffic during a shifting retail environment. Watch now!2020-04-2107 min
ConnectedPodcastConnected Podcast Episode 16: Where to Look to Improve Cash FlowIn this episode of our video podcast, Connected, we talk with Gary Reinhardt, senior product planning manager, about where to look to improve your cash flow position. Check it out!2020-04-1908 min
ConnectedPodcastConnected Podcast Episode 17: Social Distance ≠ Social Non-ExistenceWelcome to Reynolds and Reynolds’ podcast, Connected. In this episode, Amberly Montgomery, Operations Manager for Naked Lime Marketing, talks about how dealerships can utilize thoughtful social media strategies to effectively communicate with their communities while practicing social distancing.2020-04-1909 min
ConnectedPodcastConnected Podcast Episode 15: Adjusting Your Paid Search StrategyWelcome to Reynolds and Reynolds’ podcast, Connected. In this episode, Ross McArthur, sales director at Naked Lime Marketing, talks about recent changes to automotive search trends and how to adjust your strategy.2020-04-1607 min
ConnectedPodcastConnected Podcast Episode 14: Keeping Customers and Employees SafeWelcome to Reynolds and Reynolds' podcast, Connected. This episode is about the different things you can be doing to keep your employees and customers safe. Jerry Kirwan, senior vice president and general manager of Reynolds Document Services, discusses different personal hygiene and protection products for the dealership.2020-04-1509 min
ConnectedPodcastConnected Podcast Episode 13: Minimizing Contact With a “Hands-On” ExperienceIn episode 13 of Reynolds’ Connected Podcast, Todd Marcelle, CEO at GoMoto, provides tips on greeting customers and keeping service drives sanitary during the pandemic.2020-04-1407 min
ConnectedPodcastConnected Episode 12: Content Marketing in This EnvironmentTune in for another episode of Connected, featuring Naked Lime Marketing. In this episode, Steve Henning, Senior Director of Operations, highlights how to shift your content marketing to build relationships with your customers in this environment.2020-04-1309 min
ConnectedPodcastConnected Podcast Episode 11: How to Overcome Challenges with Vehicle ValuationIn this episode of our new video podcast series, Connected, Jeff Risner, CEO of The Appraisal Lane, talks about the current state of vehicle valuation, how to engage car buyers online, and what you can do to overcome an industry shift in transactional data. Don’t miss it!2020-04-1207 min
ConnectedPodcastConnected Podcast Episode 10: Website Best PracticesWelcome to Reynolds and Reynolds’ podcast, Connected. In this episode, Jay Harper, Director of Product Planning at Naked Lime Marketing, discusses how dealerships can better utilize their websites to show customers they are there for them in this time.2020-04-0910 min
ConnectedPodcastConnected Podcast Episode 9: Mining the Service DriveWelcome to Reynolds and Reynolds’ podcast, Connected. In this episode, Hayley Holmes, Product Planning Manager at Reynolds and Reynolds, discusses how to approach mining the service drive to help sustain front-end profitability.2020-04-0804 min
ConnectedPodcastConnected Podcast Episode 8: How Your Employees Can Work From HomeWelcome to Reynolds and Reynolds’ podcast, Connected. This episode is about how your dealership employees can work from home. Scott Worthington, director of product planning at Reynolds and Reynolds, gives tips on maintenance opportunities you can do remotely.2020-04-0707 min
ConnectedPodcastConnected Podcast Episode 7: Service Marketing Best PracticesOn episode 7 of Connected we talked with Brad Highland, Director of Digital Marketing at Naked Lime Marketing, about the importance of marketing service as an essential business operation. Brad also offers a few best practices for communicating with service customers during this time.2020-04-0609 min
ConnectedPodcastConnected Podcast Episode 6: We’re here for you.Welcome to Reynolds and Reynolds’ podcast, Connected. In this episode, Dave Bates, vice president of customer support at Reynolds and Reynolds details what customers can expect from Reynolds during this pandemic. Reynolds is committed to helping our customers navigate the business during this crisis.2020-04-0506 min
ConnectedPodcastConnected Podcast Episode 5: Adapting Daily Operations to a Rapidly Changing WorldOn this episode of Connected, we’ll hear from Naked Lime Vice President and General Manager, Chris Walsh. He'll address operational changes Naked Lime has made to continue to effectively serve our clients, and how dealerships can do the same to stay connected to their customers.2020-04-0212 min
ConnectedPodcastConnected Podcast Episode 4: Taking Advantage of Your CRMWelcome to Reynolds and Reynolds’ podcast, Connected. In this episode, Ed Pontis, director of product planning for CRM and variable operations solutions at Reynolds and Reynolds, discusses how you, your sales team, your BDC team, and service team can take advantage of your CRM to help your dealership through this unprecedented time.2020-04-0110 min
ConnectedPodcastConnected Podcast Episode 3: Steering your Marketing Strategy for the Road AheadOn this episode of Connected, we’ll hear from the Vice President of Sales for Naked Lime Marketing, Josh Allen. He'll address your top automotive marketing concerns and give tips for creating a marketing strategy that meets the needs of your dealership's specific circumstances.2020-03-3108 min
ConnectedPodcastConnected Podcast Episode 2: Fixed Operations Best PracticesWelcome to Reynolds and Reynolds’ podcast, Connected. In this episode, Jason Sideris, vice president of fixed operations product planning at Reynolds and Reynolds discusses how to keep fixed ops running productively while upholding the CDC’s guidelines.2020-03-3009 min
ConnectedPodcastConnected Podcast Episode 1: Introduction with Kasi EdwardsCheck out the Connected Podcast! In the first episode, Kasi Edwards, vice president of marketing, gives an introduction to this new series, including what to expect in coming episodes.2020-03-2903 min