Shows
Telecom Reseller / Technology Reseller NewsConvoso Tackles Call Reputation Challenges with AI-Driven Ignite, PodcastNima Hakimi, CEO and Co-Founder of Convoso, joined Doug Green, Publisher of Technology Reseller News, to discuss one of the most pressing issues facing legitimate outbound sales teams today: how to reach customers when carriers are aggressively filtering calls.
Convoso serves revenue teams in insurance, financial services, and home services—organizations that depend on connecting with leads who have actively expressed intent. But even calls to fully permissioned customers are increasingly mislabeled as spam, scam, or telemarketer, damaging contact rates and revenue.
A Broken System for Legitimate Businesses
Hakimi notes that carriers and an...
2025-12-0100 min
The LFG ShowOutbound Isn’t Dead: How Convoso Ignites Performance ft. CEO Nima Hakimi☎️ Outbound isn’t broken — the playbook is.We sat down with *Convoso CEO Nima Hakimi* to break apart the myths and get practical about what actually drives contact rates, conversions, and scale in 2025. From the origin story of a “favor” dialer to a platform helping clients exit for hundreds of millions, this is a masterclass in dialing as a performance discipline.🔥 What you’ll learn:Routing for *call completion* instead of chasing the cheapest carrierProtecting caller ID reputation with *dynamic DID health scoring*Why every dialer...
2025-11-2836 min
Convoso Presents: Closers ClubThe Mindset of a Call Center Closer: Penny Lee on Strategy, Performance Marketing & CompliancePenny Lee, owner of On The Ave Consulting and former VP of Marketing at Medigap Life, joins the Closers Club to reveal the mindset and strategy behind building compliant, high-converting lead funnels in the competitive outbound call center and performance marketing industry. In this episode, we dive deep into how Penny approaches everything from big-picture strategy to the technical mechanics of call center operations. Learn how to shift your perspective to see the industry "like a game" to overcome challenges, how to provide quality data to agents, and the motivation that separates a good agent...
2025-11-1136 min
Sales POP! Podcasts: Insights from Top Experts in Sales, Marketing, Leadership & More.AI & Contact Center Compliance: How to Get a 50% Contact Rate Uplift with Nima HakimiStop losing leads to spam flags and regulatory fines. In today's hyper-regulated outbound world, AI and TCPA compliance are no longer optional—they are the core engines of revenue growth. In this must-listen episode, Sales POP! host John Golden sits down with Nima Hakimi, CEO of Convoso, to break down how to achieve superior results while staying 100% compliant. Nima shares actionable insights from two decades of experience, including how his team leverages machine learning for caller ID reputation management and contact rate optimization (with up to 50% reported uplifts).
2025-11-0121 minConvoso Presents: Closers ClubChris Michelson: How to Lead with Hustle & Heart in the Hectic World of HealthcareWelcome back, Closers! In this episode, we sit down with Chris Michelson, sales leader and President of CarynHealth, as he shares his journey from the "Glengarry Glen Ross" mentality of a Chicago boiler room to finding his true mission in the complex world of health care. He discusses the adrenaline of the cold call, the evolution of sales from a numbers game to a strategic, educational one, and how a personal health battle gave him a renewed purpose to fix a "very broken system." Don't miss it!
2025-09-0344 minConvoso Presents: Closers ClubNima Hakimi: From Kinder Eggs to Convoso & The Power of Delusional BeliefJoin us on Closers Club as we sit down with Nima Hakimi, the visionary CEO and Co-founder of Convoso, the AI-driven contact center platform. Nima shares his fascinating entrepreneurial journey, from selling Kinder Surprise figurines as a kid to building a B2B SaaS powerhouse. Discover the grit and strategic shifts that propelled Convoso from a small operation to a leader in outbound sales, and get an exclusive look at how their new product, Convoso Ignite, is setting contact rates on fire! Nima also dives deep into the evolving world of AI, compliance, and the critical importance of ethical...
2025-08-1255 minConvoso Presents: Closers ClubMake Calls with Claws: Eric Gilbert on Leading Sharper & Closing FasterIn this episode of Closers Club, we sit down with Eric Gilbert, CEO of Advance Client Solutions and board member at REACH, for a raw, tactical conversation about what it really takes to scale a high-performing call center business.From breaking sales records at Precise Leads to building and leading his own company, Eric shares how lead quality, agent efficiency, and relentless process optimization have driven his success. Learn how he scaled to seven figures in under two quarters, why rebuttal training still matters, and how to keep your team sharp (and profitable) in a remote-first...
2025-08-1248 minConvoso Presents: Closers ClubActiveProspect's Ruben Ugarte on Scaling to $150M & Call Center GrowthIn this episode of Closers Club, we sit down with ActiveProspect's Ruben Ugarte. We dive into how top home renovation installers are scaling revenue—by using technology and compliance. We focus on lead generation diversity, building better partnerships, and adapting to shifting market conditions for home owners. If you’re buying leads from third parties and looking to grow smarter, this episode delivers practical strategies to help you turn more leads into booked jobs and long-term success.Read the blog! What is Sales? Transforming Sales: From High Pressure to Consultative and Supportive
2025-08-1246 minConvoso Presents: Closers ClubFrom Chaos to Control: Avoiding the Biggest Business Mistakes (Part 2)Scaling a business isn't always glamorous. In this episode, David Stodolak shares the hard-won lessons he learned while growing Connection Holdings. From the pain of early-stage chaos to near-acquisition deals and market fluctuations, he reveals what it really takes to build a sustainable company.For more great industry insights and sales advice, check out David's Pod: @TheLFGShow Subscribe to Closers Club for more sales leadership stories and tactical growth advice.Watch Closers Club Here: https://www.youtube.com/@convosoLearn more about how yo...
2025-08-1235 minConvoso Presents: Closers ClubFrom Broke to Broker to Boss: David Stodolak's Incredible Journey (Part 1)In this episode of Closers Club, David Stodolak, CEO of Connection Holdings, shares his journey from graduating from NYU Stern School of Business to building a business on the verge of an exit. David discusses the key milestones in scaling his business, including the critical role of quality lead generation, leveraging technology, and the importance of paying for top talent. He opens up about the challenges of scaling, managing a virtual team, and navigating the ups and downs of the solar industry. Tune in for insights on how to grow your call center sales and build a sustainable business...
2025-08-1239 minConvoso Presents: Closers ClubSoftware Engineer to CEO: Michael Francik’s Journey in Scaling Call CentersIn this episode of Closers Club, Paul Cowman interviews Michael Francik, CEO of Keystone Interactive and co-founder of TruAlliant, as they discuss Michael’s entrepreneurial journey and the strategies behind scaling successful call centers. Michael shares insights on transitioning from a software engineer to a business leader, identifying opportunities within call center operations, and overcoming challenges in the industry. He also talks about his approach to building TruAlliant and Keystone, focusing on high-quality leads, client relationships, and operational efficiency. Tune in to hear about Michael's lessons learned, advice for aspiring entrepreneurs, and his approach to growing businesses with honesty an...
2025-08-1229 minConvoso Presents: Closers ClubGrowth Strategies, AI, & Talent AcquisitionIn this episode of Closers Club, Paul Cowman, Adam Saad, Michael Francik, and Daniel Foppen discuss the growth and scaling strategies behind TechStack Advising and the broader call center industry. They explore how technology—especially AI—is reshaping business operations and lead generation. The conversation delves into challenges around software implementation, adapting to evolving market needs, and the critical role of talent acquisition in business success. From handling one-to-one consent changes to building a solid foundation for sustainable growth, they offer insights into scaling your business efficiently in 2025. Tune in for practical advice on navigating compliance changes and leveraging AI t...
2025-08-1238 minConvoso Presents: Closers ClubNavigating Compliance, Lead Quality & AIWelcome to the closer's club: In this podcast series, we dive into the strategies for scaling in a competitive outbound sales environment as we head into 2025. Industry experts discuss how to adapt to new regulations like the future of lead generation, and the impact of compliance on lead quality. Together we explore how prioritizing high-quality leads can drive success, share insights on building a strong brand presence, and emphasize the importance of company culture. Plus, we break down how AI is changing the sales landscape and the future of phone communication in sales. Tune in for actionable insights on...
2025-08-0842 min
First Contact: Stories of the Call CenterAI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima HakimiAI is transforming sales and compliance in contact centers—are you keeping up? In this episode of First Contact: Stories of the Call Center, Nima Hakimi, CEO & Co-Founder of Convoso, breaks down how AI-driven compliance, real-time agent coaching, and smarter tech adoption are reshaping the industry. Discover why most contact centers fail at implementing new technology, how to leverage AI without wasting time and money, and why the future isn’t about replacing agents—but making them AI-powered super agents. Stay ahead of compliance challenges, optimize your sales strategy, and future-proof your contact center. Watch now and level up your C...
2025-02-1244 min
The Success SeriesFRAMEWORK FOR SUCCESS (feat. Milken School Business Club)｜EP. 49Nima Hakimi is the Co-Founder and CEO of Convoso, a leading provider of AI-powered contact center software. Since co-founding Convoso in 2005, Nima has led the company to become a trailblazer in AI-driven solutions for outbound sales and lead generation. His focus on customer success and cutting-edge technology has positioned Convoso as a leader in the contact center industry, with a platform that empowers businesses to improve efficiency, boost performance, and drive growth.Under Nima's leadership, Convoso has integrated conversational AI into its CCaaS (Contact Center as a Service) platform, expanding its reach into...
2025-01-1013 minSales POP! Podcasts: Insights from Top Experts in Sales, Marketing, Leadership & More.The Transformative Role of AI Agents in Business with Bobby HakimiBobby Hakimi, Chief Product Officer of Convoso, discusses the significant role of AI agents in contact centers on a podcast with John Golden. These AI-driven technologies are transforming customer service by managing repetitive tasks and providing real-time feedback, allowing human agents to focus on more complex and emotional customer interactions. Hakimi highlights the role of AI in improving employee performance and retention while driving lead generation with data-backed insights.
2024-10-1422 min
The KPI PodcastOutbound Contact Rate with Daniel FoppenDaniel Foppen, Head of Product & Product Marketing for Convoso, has over 20 years of CX experience and joins the Contact Center KPI podcast to share his predictions about outbound contact rate.Prediction #1: Customer service teams will be doing outbound dialing in the near future.Outbound is not just for sales teams. Customer service teams will be asked to do outbound dialing to customers to help them stay ahead of issues.For example, a product trigger could notify agents to call a customer if they are receiving an error. Customers no lon...
2024-10-0922 min
Reimagining The Contact Center - with Marc Bernstein#49 - Convoso: Effective Prompt EngineeringBobby Hakimi and Marc Bernstein discuss Convoso's AI capabilities, automated call assistants, prompt engineering, and more.
Timestamps:
00:00 Introduction
00:55 Convoso & AI Capabilities
05:00 Automated Call Assistants
07:15 Support Use Cases
08:23 Prompt Engineering
14:30 Convoso's AI Roadmap
22:10 AI in 3 Years
2024-09-1025 min
ActiveProspect PodcastFCC SERIES: EPISODE 4 - Don’t panic, prepare: Navigating the undefined world of robocalls and robotextsThe name of the game is consent, consent, consentOur panel of industry experts will delve into the evolving landscape of call center technology and discuss key strategies to ensure compliance with the FCC’s latest TCPA updates in 2024 and beyond. Discover innovative approaches for calling and texting to help navigate the regulatory challenges while maximizing operational efficiency.Key compliance challenges for consent to contact and call center technology in 2024 and what to expect nextAuto dialing vs. Manual dialingBest practices and strategies (Use of the Troutman Amin 15, Convoso, and TrustedForm solutions)Stay ahead in th...
2024-07-021h 00
What's Up with Tech?Revolutionizing Contact Centers: Convoso’s Cloud Solutions, ClearCaller ID Pro, and AI’s Transformative ImpactInterested in being a guest? Email us at admin@evankirstel.comUncover the future of contact center technology in our latest episode as we sit down with Nima Haikimi, the visionary CEO and co-founder of Convoso. Since its inception in 2006, Convoso has been a trailblazer in shifting contact centers from outdated premise-based systems to cutting-edge cloud solutions. Nima sheds light on the modern challenges sales-based contact centers face, from navigating complex compliance landscapes to tackling the rampant issue of calls being flagged as spam. Learn how Convoso’s innovative ClearCaller ID Pro is setting new standards in th...
2024-06-1617 minThe Success SeriesEP 11. Resilience (feat. Bobby Hakimi)In the 11th episode of the Success Series, we bring you the inspiring journey of Bobby Hakimi, a self-made entrepreneur who overcame adversities to build a multimillion-dollar business and redefine success on his terms. Bobby Hakimi's story begins in Germany, where he was born into a middle-class family. Despite facing a rough childhood, Bobby's inherent tech-savvy nature set him on a unique path. In high school, he harnessed his skills and determination to create a groundbreaking business that propelled him into the realm of financial success. During this period, Bobby experienced what he describes as feeling "godly" and superior...
2024-01-2140 min
Full-Funnel B2B Marketing ShowEpisode 58: ABM in APAC with Shahin HodaSign up to all live workshops and podcasts here: https://lu.ma/fullfunnelHere is how Shahin Hoda from XGrowth helped one of their clients generate 26 meetings with strategic Tier 1 & Tier 2 accounts, and generated $1.2 million of sales-qualified pipeline value.Step 1: Account list buildingShahin worked with a client on a list of 100 dream accounts (Tier 1 & Tier 2) that had a high likelihood of success.They passed the list of accounts through the prioritization metrics like the recency data (interaction with a company, common connections, website visits, niche case studies), firmographic and technographic data.
2021-07-0739 min
APAC's B2B Growth PodcastLisa Leight: Advice for a New VP of MarketingIn this episode, host Shahin Hoda chats with Lisa Leight, VP of Marketing at Convoso, about how newly appointed marketing executives can build a new team from scratch and better leverage the existing resources at their organisations.
Apart from sharing experience at Convoso, Lisa talks about the importance of staying close to the customer, aligning with sales, setting up scalable processes and leveraging data efficiently. She also advises new marketing executives to have the right people at the right places to drive results.
Lisa is the VP of Marketing for Convoso, the leading innovator of c...
2021-04-0726 min
Lead Generation WorldLead Generation World Podcast Ep: 33: Nima Hakimi, ConvosoIn this episode we talk with Nima Hakimi, the co-founder of Convoso. I get a chance to hear about how he founded Convoso, navigated the evolution of the platform and the companies culture, as well as best practices for outbound contact strategies for lead generators and lead buyers.
2020-04-1646 min
All Things TelesalesEP 36 - Eric Troutman - TCPA WorldSUMMARY SHORT VERSIONClass action Defense Lawyer, known for his work on Telephone Consumer Protection Act Litigation and Compliant, Eric Troutman talks best practice for following up with leads and minding the laws in place to protect client’s rights. He delves into attending TCPA summits and adjusting to the changes the workforce is seeing in light of COVID-19QUOTESJust because you are small, doesn’t mean you are immune from liability. – Eric Troutman Get yourself a lawyer, make sure that you understood everything before you start making phone calls...
2020-04-0926 min