Shows
Honest Garage PodcastService Advisors Need Tools Too: Coralee Zueff on Customer Conversations, Diagnostic Value, and Confidence at the CounterCoralee Zueff knows the service advisor role from the inside. She has lived the pressure of the counter, the technician handoffs, the customer questions, the price objections, the phones, the texts, the parts delays, and the constant juggling act that most shop owners do not always see. In this Expert Spotlight episode, David and Paul sit down with Coralee Zueff, award-winning master service advisor, public speaker, coach, trainer, and Amazon bestselling author of Five Star Service Advisor and Coralee's Car Care Cookbook. Coralee breaks down why service advisors need more than scripts. They need real...
2026-08-2458 minHonest Garage PodcastService Advisors Need Tools Too: Coralee Zueff on Customer Conversations, Diagnostic Value, and Confidence at the CounterCoralee Zueff knows the service advisor role from the inside. She has lived the pressure of the counter, the technician handoffs, the customer questions, the price objections, the phones, the texts, the parts delays, and the constant juggling act that most shop owners do not always see. In this Expert Spotlight episode, David and Paul sit down with Coralee Zueff, award-winning master service advisor, public speaker, coach, trainer, and Amazon bestselling author of Five Star Service Advisor and Coralee's Car Care Cookbook. Coralee breaks down why service advisors need more than scripts. They need real...
2026-08-2458 min
Downshift With TonnikaWomen Are Impacting Auto Repair! | Coralee Zueff - Episode 8Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMOAnybody can run a shop. Building one that lasts? That's a whole different story. If you're ready to build smarter systems and a better experience for your team and customers, check out Tekmetric HEREIn this episode, Coralee Zueff joins Tonnika Haynes and Ash Kaplan to...
2026-04-161h 02
Building ConfidenceCoralee Zueff's Life’s lessons and new book! – Building Confidence – Episode 140In this episode of the Building Confidence Podcast, host I speak with Coralee Zueff, an automotive professional and author. We discuss Coralee's journey in the automotive industry, her transition from employee to business owner, and her passion for teaching and empowering others in the trades. Coralee shares valuable life lessons learned throughout her career, the importance of mentorship, and her goals for future projects inspiring women.
Her book is avalible here - https://www.amazon.com.au/Five-Star-Service-Advisor-communicate/dp/1777731305
Takeaways
Coralee's journey in automotive is like Goldilocks' story, finding the ri...
2026-03-0330 min
The Limitless Leadership PodcastEp 131: Build Customer Trust Through Leadership with Coralee ZueffIn this episode, discover how Coralee Zueff, trainer extraordinaire and coach, transforms automotive customer experiences through trust, communication, and leadership. Learn her path into the industry, the pivotal role of service advisors, AI’s impact, and powerful stories about building confidence and resilience. Perfect for new advisors, managers, or anyone eager to elevate leadership in a changing world. Learn more about Promotive or start your next search at https://www.gopromotive.com. Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com. Visit https://www.tekmetric.com to bo...
2026-02-1132 min
Auto Remarketing PodcastCoralee Zueff on Empowering Women in Auto & Engaging Next GenerationNext up on our Live Stage from Canada's Used Car Week is a conversation with Coralee Zueff, author of "Five Star Service Advisor," about empowering women in automotive and engaging the next generation of auto industry professionals.
Zueff talks about her journey in automotive after getting into the industry by accident, engaging students about the opportunities in the business, the changing nature of automotive, her writing process and much more.
2025-07-2916 min
Gearbox PodcastCoralee Zueff's Top Tips to Help Technicians Trust Service AdvisorsToday, Jimmy Purdy and Coralee Zueff talk about shop management and how to find the ideal ratio of technicians to service advisors. Jimmy asks Coralee to share her experience and advice to shop owners on how to gain trust between advisors and technicians. Coralee gives tips on setting expectations and improving diagnostic processes for shop owners.00:00 "Gearbox Podcast: Automotive Journeys"05:42 Setting Customer Expectations as Advisors07:17 Flexible Collaboration in Auto Shops09:50 Streamlining Diagnostic Time Approval14:42 Improving Diagnostic Processes in Shops19:46 Handling Customer Complaints22:44 Embracing Mistakes for...
2025-01-3051 min
My Father's ShopSeason of GivingIn this episode Tiffany Scherado is joined by a few Amazing women in our industry. Coralee Zueff and Savannah Garrett talk about customer appreciation. Join us in another international episode. December is the month of giving ,however it shouldn't be the only month . Giving gifts also shouldn't break the bank. Listen in and take a few of these ideas back to your shop.
Coralee also shares her book for service advisors is available on Amazon .
2024-12-1337 min
Fixed Ops RoundtableMastering Customer Service: Insights from the Five-Star Service Advisor Coralee ZueffCoralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer service in the automotive sector.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:1. Understanding Customer Behavior: Coralee sheds light on why customers may choose aftermarket services over dealerships, debunking common misconceptions abo...
2024-04-0115 min
Wrench Turners PodcastThe Wrench Turner's Podcast - with Coralee ZueffThis week on The Wrench Turners Podcast
Season 2 BEGINS!!!
Coralee Zueff
FIVE-STAR SERVICE ADVISOR
In today’s episode, we talk about:
✅ The rarity of Female Mechanics
✅ What happens when cancer is cut
✅ Quality Service Advisors prevent Labour shortage?
✅ Self-reflection leading to better customer experiences
✅ Grandma’s a great customer definition
✅ Women in trades!
Tune in every Wednesday for a new episode of The Wrench Turner’s Podcast
Make sure you follow the podcast on your streaming service o...
2023-04-0547 min
Women with Ambition: Making Money, Seeking Freedom, & Chasing DreamsHow Coralee is Breaking Ground in the Automotive Industry and Taking On Her Ambitious GoalDo ever feel ripped off by dishonest service advisors? Find out how best-selling author and one of Canada’s Used Car week 40 under 40 winners, Coralee, is single-handedly trying to bring integrity to the automotive industry through her ambitious goal!
GUEST BACKGROUND
Coralee started in the automotive industry at 18 years old as an automotive technician apprentice. She has experience in both sales and service at dealerships and independents. Her book Five Star Service Advisor has been a best seller on Amazon multiple times. In 2022 Coralee was a 40 under 40 at Canada's Used Car week in Toronto, Canada. Co...
2022-12-3026 min
Business BrosAutomotive Service & Sales with Coralee Zueff1054 Car salesman and mechanics have a notoriously bad reputation for customer service but it doesn't have to be that way. You can develop the skills and teach your team to communicate more efficently to naturally improve work and reduce conflicts with customers. Customers need to be educated so they understand the services they need and walk away from the transaction feeling good rather than feeling ripped off. So let's talk automotive services and how to sell them with Coralee Zueff.
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Go to www.BusinessBros.biz to be a guest on the show or to find out...
2022-11-0330 min
The Relatable Voice PodcastFive Star Service Advisor - Vehicle Thingys explained with Coralee Zueff.Welcome back to a new episode of the Relatable Voice! Today, we are headed to the west coast of Canada to speak with Coralee Zueff. Coralee is a master service advisor, coach and a best selling author. Her new book is called Five Star Service Advisor and it’s out now.Find out more:www.coraleezueff.comLinkedIn and FacebookSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2022-10-3116 min
The Relatable Voice PodcastFive Star Service Advisor - Vehicle Thingys explained with Coralee Zueff.Welcome back to a new episode of the Relatable Voice! Today, we are headed to the west coast of Canada to speak with Coralee Zueff. Coralee is a master service advisor, coach and a best selling author. Her new book is called Five Star Service Advisor and it’s out now.Find out more:www.coraleezueff.comLinkedIn and Facebook
2022-10-3119 min
The PartsEdge PodcastCoralee Zueff - Get To Know the Challenges Independent Shops Are Going ThroughCoralee Zueff is the author of the Amazon best-selling book, Five Star Service Advisor where she provides guidelines for advisors, shop owners, and dealerships about proven management techniques. Effective communication keeps customers and technicians on the same page, eliminates conflicts, and increases profit.
Coralee believes that service advisors can diagnose miscommunication issues that can risk the business. With efficient sales skills, service advisors make it possible for shops to achieve their goals. Based in Canada, Coralee provides training and consultations for dealers and automotive businesses.
In this Episode
0:00 Introduction
1:00 The challenges...
2022-09-1514 min
Behind Their Business40. Life As a Female in the Automotive Industry with Coralee ZueffWomen working in male-dominated industries often experience a wide variety of challenges. The solution to these challenges, including the discrimination they're faced with is to empower more women to enter the male-dominated industries as well as continue encouraging women who are currently working in these industries.Our guest on this episode of the Behind Their Business podcast, Coralee Zueff, shares her experience of working as a female in the male-dominated automotive industry.A few of the key points that are discussed include:[02:56] How Coralee got started in the automotive industry [05:40] Her experience as a s...
2022-06-2720 min
Focus On Customer ExperienceCoralee Zueff - Five Star Service AdvisorI have been in the automotive industry for 20 years. Began my career pumping gas and going to college for automotive service technician. I challenged the parts person exam and have years of education and experience selling cars. The last 10 years have been spent as an automotive service writer than automotive service manager. I wrote a book that quickly became a best seller on Amazon. I now train other service advisors.
In a typical work day, everything can be going smoothly until a customer is furious at the cost of their bill and thinks they...
2022-05-1943 min
The Dr. Darian Parker Podcast390. Coralee Zueff - How to Create a Better Customer and Technician Relationship in the Automotive IndustryCoralee is the founder of The Passing Lane on Vancouver Island which specializes in Automotive Service Advisor Training. She has 20 years in the Automotive Industry as a First Year Automotive Technician, Journeymen Parts Person, and Sales Consultant. She lives on Vancouver Island with her husband Clinton and their two daughters, Shelby and Danika. Coralee is fearless. When she is not "talking shop" she can be found scuba diving at 100+ feet, scaling rock walls, cruising on her motorcycle, or honing Autocross skills. Her next adventure is to try skydiving. www.facebook.com/fivestarserviceadvisorcoraleezueff www.coraleezueff.com/apply www.linkedin.com/in...
2022-02-1536 min