Shows
Mastering CS: Candid Leader InsightsEp. 35 | Bettina BergerIn this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Bettina Berger, Head of Customer Success at TalentAdore, to discuss her journey in CS and how she keeps her teams aligned, even in a hybrid work environment.
What You’ll Learn:
☑️ How to find the right blend for hybrid work
☑️ The importance of a customer success team
☑️ How to prioritize the important tasks
☑️ How to sell the value of customer success internally
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve y...2024-12-2032 minMastering CS: Candid Leader InsightsEp 34 | Christopher Warren-GashIn our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Christopher Warren-Gash, VP of Customer Success at Sympa.
What You’ll Learn:
☑️ How past experiences impact customer success
☑️ How to create customer success strategies depending on the industry
☑️ The critical steps you need to take to build your CS career
☑️ How to scale an existing CS team
☑️ How to bring churn to zero
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline...2024-12-2027 minMastering CS: Candid Leader InsightsEp 33 | Craig TaylorIn our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Craig Taylor, Head of Customer Success at SimplePoll.
What You’ll Learn:
☑️ How past experiences impact customer success
☑️ How to implement a digital-first CS strategy
☑️ The importance of technology in CS
☑️ The right screening process for a CSP
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great t...2024-12-2034 minMastering CS: Candid Leader InsightsEp 32 | Philip SimonIn our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify discussed with Philip Simon, Head of Customer Success at Rule.
What You’ll Learn:
☑️ How to balance work life and personal life
☑️ The importance of a customer success team
☑️ How to prioritize customer success in a startup
☑️ How can CS help in the acquisition process
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progre...2024-12-2029 minMastering CS: Candid Leader InsightsEp 31 | Karina De AlbaIn our latest episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, invites Karina De Alba, Head of Customer Success at Weglot. Karina talks about her amazing journey from being a dancer instructor in San Francisco to being the Head of CS at a company in Paris.
What You’ll Learn:
☑️ How to switch from one career to another and master various skills
☑️ How to structure the CS customer success team
☑️ What are the right skills for CS
☑️ The importance of the right tool stack for CS
☑️ How to overcome customer challenges
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With Custify, you can:
☑️ aut...2024-12-2018 minMastering CS: Candid Leader InsightsEp 30 | Mark StagiIn our new episode of the Mastering CS, Candid Leader Insights podcast, Mark Stagi, VP of Customer Success at Avoma, shares how his experiences as a marathon runner and father shape his leadership style, emphasizing the importance of personal goals, maintaining a learning mindset, and balancing work with stress-relief activities.
What You’ll Learn:
☑️ How to balance work life and personal life
☑️ The importance of a customer success team
☑️ How to prioritize customer success in a startup
☑️ How can CS help in the acquisition process
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer...2024-12-2028 minMastering CS: Candid Leader InsightsEp 29 | Sandra CampoIn our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Sandra Campo, Head of Customer Success at Froged.
What you’ll learn:
How to find the right blend for hybrid work
The importance of a customer success team
How to prioritize the important tasks
How to sell the value of customer success internally
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every...2024-11-2126 minMastering CS: Candid Leader InsightsEp 28 | Renata PinheiroRenata Kashiwaya Pinheiro, the VP of Customer Success at Zaptic, shares her inspiring career journey, from pursuing a degree in biology to becoming a customer success leader in the tech world, offering valuable insights into how she navigated these transitions and evolved her approach to building and leading successful CS teams.
What you’ll learn:
How to transition into customer success from different industries and roles
Strategies to position customer success as a key function early in startups
Balancing sales, product development, and customer success for optimal growth
The role of technology in scaling customer success te...2024-11-2135 minMastering CS: Candid Leader InsightsEp 27 | Josephine KibibiJosephine Kibibi, Manager of Customer Success at Workpay Africa, shares more about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
The importance of regular client interactions
Key metrics for customer success
How to keep your team focused
How to deal with the biggest challenges in CS
How to prove the value of the CS department internally
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys...2024-11-2122 minMastering CS: Candid Leader InsightsEp 26 | Jordan WynerIn our new episode we discuss with Jordan Wyner, the Vice President of Customer Success at Softrip. Jordan shares her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
How to help customers with their challenges
The disadvantages of having a sticky product
Key metrics for customer success
How to motivate your CS team
The importance of prioritizing customer needs
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️...2024-11-2129 minMastering CS: Candid Leader InsightsEp 25 | Mio MattssonIn our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, sat down with Mio Mattsson, the Head of Customer Success at AlexisHR.
Mio tells us more about his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
☑️ How to help customers with their challenges
☑️ The importance of data hygiene
☑️ Key metrics for customer success
☑️ How to keep your team focused
☑️ The role of AI in customer success
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With Custify, you can:
☑️ automate dail...2024-11-2125 minMastering CS: Candid Leader InsightsEp 24 | Anton LagochniakIn this episode, Anton Lagochniak, Customer Success Manager at SupplyHive discusses his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
How to help customers with their challenges
How to structure the CS customer success team
Key metrics for customer success
The importance of the right tool stack for CS
How sales and customer success should collaborate
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every...2024-11-2123 minMastering CS: Candid Leader InsightsEp 20 | Ellie YatesHere’s a new episode from our podcast - in which Irina Cismas talks to Ellie Yates, the Head of Customer Success at Signable. In this episode, Ellie shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.
What You’ll Learn:
How to structure the CS team
How to maintain a good relationship with sales
Crucial skills for customer success professionals
What to prioritize in customer success
The importance of the right tool stack for CS
----
With Custify, you can:
☑️ automate daily tasks th...2024-10-0425 minMastering CS: Candid Leader InsightsEp 21 | Amy NewburyIn this podcast, Irina Cismas welcomes Amy Newbury, Head of Customer Success at Kleene. Amy shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
How to scale your CS department
How to structure the CS customer success team
What to prioritize in customer success
The importance of the right tool stack for CS
How to upsell and cross-sell
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline...2024-10-0432 minMastering CS: Candid Leader InsightsEp 22 | Alexandre KinapenneIn our new episode, Irina Cismas, Head of Marketing at Custify, sits down with Alexandre Kinapenne, the Head of Customer Success at Nodalview to discuss amazing insights about his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
How to have a growth mindset
How to structure the CS customer success team
What are the right skills for CS
The importance of the right tool stack for CS
How to overcome customer challenges
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual...2024-10-0436 minMastering CS: Candid Leader InsightsEp 23 | Sara AreccoIn our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, sat down with Sara Arecco, the Head of Customer Success at Antavo. Sara talks about her amazing insights about her journey in CS, the challenges she overcame, and the strategies he implemented.
What you’ll learn:
How to have a growth mindset
How to structure the customer success team
What are the right skills for CS
The importance of the right tool stack for CS
How to overcome customer challenges
----
With Custify, you ca...2024-10-0421 min
Women in Customer Success Podcast126 - How to Lead Teams With Empathy While Still Achieving Amazing Results - Irina VatafuHow can empathy be a game-changer in leadership? In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-performing teams, intuition has played a key role in making tough decisions along the way. We talk about how empathy can be a superpower in leadership, transforming the way you interact with both your team and your customers while still driving success.Irina thrives in roles that require effective communication, problem-solving, and empathetic engagement. O...2024-09-2536 minMastering CS: Candid Leader InsightsEp 18 | Violeta YusteIn this new episode from our podcast, Mastering CS, Irina Cismas, Head of Marketing at Custify, sat down with Violeta Yuste, the Head of Customer Success at Userguest.
In this podcast, Violeta shares her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
- How to make sure your team is aligned
- How to keep the team united even if you work remotely
- How to prove the value of CS internally
- The importance of data and KPIs
- How to prioritize in customer su...2024-08-1528 minMastering CS: Candid Leader InsightsEp 16 | Bérénice CarregaWe are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head of Marketing at Custify, sat down with Bérénice Carrega, Head of Customer Success at rzilient.
Bérénice has an incredible journey, from public policy in France to leading Customer success in Spain. In this podcast, she shares her experience, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
- The skills necessary for succeeding in CS
- How to overcome CS challenges
- How a CS organization is struct...2024-08-1524 minMastering CS: Candid Leader InsightsEp 19 | Victoria FritzIn this podcast, Irina Cismas welcomes Victoria Fritz, the Head of Customer Success and Support at SocialHub. She shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
- How to make sure your team is aligned
- How to keep the team united even if you work remotely
- How to maintain a good relationship with sales
- Crucial skills for customer success professionals
- What to prioritize in customer success
- The importance of customer feedback
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With Cu...2024-08-1520 minMastering CS: Candid Leader InsightsEp 17 | Chethan KumarIn this episode, Irina Cismas, Head of Marketing at Custify, sits down with Chethan Kumar, the Head of Customer Success at Augnito.
Chetan had an unbelievable journey, dropping off to school at 13 to support your family into leading major teams. In this podcast, he shares his experience, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
- The most important roles for customer success
- Recruitment strategy
- Essential KPIs for team alignment
- How to prove the value of CS internally
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With Custify, yo...2024-08-1532 min
Navigating the Customer Experience237: Empathy and Innovation in Customer Success with Irina VatafuSend us a textIrina Vatafu has nearly a decade of experience in customer-facing roles, she is deeply passionate about working with people, and dedicated to ensuring every customer feels valued and respected. Currently serving as the Head of Customer Success at Custify, Irina thrives in roles that require effective communication, problem-solving and empathetic engagement. Her commitment to continuous improvement and staying current with industry trends ensures that her approach remains innovative and impactful. One of her key strengths is creating a collaborative and supportive environment that consistently delivers exceptional experiences and fosters strong customer l...2024-08-0713 min
CSM Practice - The Customer Success PodcastHow Data Insights Can Transform Customer Success to PerfectionSend us a textDive into cutting-edge strategies for capturing and analyzing customer data that goes beyond mere collection. Join Irit Eizips with Irina Cismas, Head of Marketing at Custify, as they explore cutting-edge strategies for leveraging data in customer success.We will unveil the key framework that transforms CX into a potent formula for growth. Key Takeaways:Transformative Formula: CS = Customer Experience x Customer Outcomes.Addressing Sub-100% Net Retention: Insights and actionable remedies.Crafting Exceptional Experiences: Strategies for advocacy and strong relationships.Discover how data categories remain consistent, while KPIs may vary i...2024-03-2940 minMastering CS: Candid Leader InsightsEp 15 | Keishla Ceaser-JonesIn our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing sat down with Keishla Ceaser-Jones, Sr. Director and Partner Success at EAB.
What you’ll learn:
- 2023 in Customer Success conclusions
- Customer success strategy insights
- How to overcome CS challenges
- Finding the right tools and tech for CS
- Hiring the right people for your CS team
- Predictions for 2024
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ impr...2024-03-1233 minMastering CS: Candid Leader InsightsEp 14 | Gillian TaylorIn our new episode, Irina Cismas welcomes with Gillian Taylor, Customer Success Director at Andgo Systems. Let’s discover Gillian’s journey in customer success.
What you’ll learn:
- The impact of Voice of the Customer programs
- How to recruit the right people
- CS team performance
- How to choose the correct tools for CS
- Learn from mistakes
- Predictions for 2024
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑...2024-03-1224 minMastering CS: Candid Leader InsightsEp 13 | Matt KelsoIn our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing interviewed Matt Kelso, Director of Customer Success at Teampay.
What You'll Learn:
- Customer success in 2023
- Challenges in CS
- Data shaping the CS strategy
- Key metrics for customer success
- Building the CS team
- Selling CS internally
- Choosing the right tools
- Predictions for 2024
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️...2024-03-1239 minMastering CS: Candid Leader InsightsEp 12 | Laura LittonIn our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing sat down with Laura Litton, Director of Success at LiveSchool.
Let’s discover Laura’s journey in customer success and her insights for customer success managers.
What you’ll learn:
- How customer success looks in the education sector
- Challenges in CS teams
- How to choose the right CS tools
- How to build a successful CS team
- Common mistakes in CS
- CS predictions for 2024
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With Custify, you can:
☑️ aut...2024-03-1241 minMastering CS: Candid Leader InsightsEp 11 | Parker Chase-CorwinIn our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing sat down with Parker Chase-Corwin, CEO & Principal Consultant at Xperience Alchemy.
What You'll Learn:
- Customer success objectives in 2023
- Challenges in CS
- Alignment and understanding of the CS
- Key metrics for customer success
- Internal alliances between departments
- Selling CS internally
- Budgeting for CS
- Predictions for 2024
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ strea...2024-03-1240 min
Про бизнес и сервисCustomer Success здорового человекаЧто такое Customer Success как направление в бизнесе?Как правильно применять его в компании и когда уже пора, а когда еще рано?Какие бывают метрики успешности этого проекта, как понять, что это дало эффективный результат?Мой гость - Федор Габрийчук, эксперт в Customer Success (сокращенно CS). Он продвигает Customer success, рассказывает и показывает, как он работает. Занимается внедрением Customer Success в компании, проводит консультации. Ведет телеграм канал про эту тему: https://t.me/itsthevalue, а еще написал целую книгу https://kommune.agency/customersuccessbook. Профессиональный сайт Федора: https://customersuccess.ru/В эфире мы обещали поделиться полезными ссылками, которые помогут вам прокачаться в этой теме, вот они:https://www.custify.com/blog/customer-success-strategy-guide/https://digitalcustomersuccess.com/2024-03-0733 minMastering CS: Candid Leader InsightsEp 6 | Tracie ZamiskaIn our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, our Head of Marketing at Custify, welcomes Tracie Zamiska, a distinguished figure in the realm of Customer Success. With a wealth of experience as a Customer Success Manager, Tracie brings a unique perspective shaped by her journey from managing individual accounts to overseeing entire teams.
What You’ll Learn:
- What to keep an eye on when you are just starting out in a new team
- How to use AI tools to be more effective
- How to handle customer complaints
- How to...2024-03-0646 minMastering CS: Candid Leader InsightsEp 7 | Eleni VorvisWelcome to episode 7 of our podcast - Mastering CS - Candid Leader Insights. In this episode, Irina Cismas, Head of Marketing at Custify welcomes Eleni Vorvis, Customer Success Leader & Consultant.
Eleni shared her journey in customer success, the challenges she overcame, and how she sees the future of this industry.
What you’ll learn:
- How to build your customer success strategy for 2024
- What are the top CS events you should attend
- CS influencers and experts to keep an eye on
- How to overcome the most common challenges when joining a new CS team
...2024-03-0651 minMastering CS: Candid Leader InsightsEp 8 | Michael BoydIn our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing discusses with Michael Boyd, VP of Customer Success at Vanta.
Let’s discover the decade-long journey of Michael Boyd in customer success. From challenges to various playbooks and tactics, Michael shares his insights in this actionable discussion.
What You'll Learn:
- How customer success differs in a security-focused environment
- How CS changed in the last decade
- Challenges in CS
- How to understand customer wants and needs
- KPIs for the customer success depa...2024-03-0647 minMastering CS: Candid Leader InsightsEp 9 | Sadie ShepardIn our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas welcomes Sadie Shepard, Advisor and Owner at SADESHEP.
Let’s discover Sadie’s journey in marketing, sales, and customer success.
What you’ll learn:
- Ways to enhance customer experience
- Key elements of a successful business
- How to handle difficult customers
- The challenges of improving CS processes
- How to choose the right tools for CS
- How to build a case for a customer success platform
- How to handle unexpected career challenges
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With Custify, you ca...2024-03-0646 minMastering CS: Candid Leader InsightsEp 10 | De'Edra WilliamsIn this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with De’Edra Williams, a renowned Customer Success leader.
What You’ll Learn:
- The main challenges of CSMs
- The importance of data in customer success
- How to prove the value of CS
- Important CS roles
- How to recruit the right CS professionals
- Essential KPIs for customer success
- What to look out for in a customer success platform
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
...2024-03-0641 minMastering CS: Candid Leader InsightsEp 5 | Will StevensonIn our new episode of the Mastering CS - Candid Leader Insights podcast, host Irina Cismas, our Head of Marketing at Custify, sat down with Will Stevenson, Founder and COO at Onboard.io. Will shared more about his journey in the SaaS and B2B space.
What You'll Learn:
What to prioritize when you are starting out at a new company as a CSM
The importance of both focus and multitasking in CS
How Customer success looks in different industries
How to choose the right tools for your CS tech stack
How to build a CS...2024-02-0650 minMastering CS: Candid Leader InsightsEp 4 | Adam SmithFor our new episode of the Mastering CS podcast, host Irina Cismas, our Head of Marketing at Custify discussed with Adam Smith, Customer-Led Growth Advisor at Catalyst Software and Customer Success Leader.
Adam scaled and organized various teams and he shared a few insightful pieces of advice for CSMs and sales teams. Let’s discover his journey.
What you’ll learn:
The key metrics to focus on in the early stages of joining a new SaaS team
The impact of sales in the customer lifecycle
How to prove the value of a product
Who need...2024-02-0653 minMastering CS: Candid Leader InsightsEp 3 | John-Paul ScovilleToday, Irina Cismas, our Host and Head of Marketing at Custify, is joined by John Paul Scoville, VP of Customer Success at Cinch.
Join us as we deep dive into the challenges faced by customer success managers. You’ll discover more about building a great CS team and how you can juggle various CS tools.
You’ll discover:
What milestones to achieve in the 30, 60, and 90 days of your career as a CSM?
Common CS myths and misconceptions and how to learn from your mistakes
Balancing client expectations with deliverables and the art of setting and...2024-02-0638 minMastering CS: Candid Leader InsightsEp 2 | Parul BhandariToday, Irina Cismas, our Host and Head of Marketing at Custify, is joined by Parul Bhandari, Customer Success & Startup Leader, Advisor, and Speaker.
Parul carved her path through the dynamic and evolving landscape of CS, starting from occupational ergonomist to pioneering a CS department in a SaaS startup. Join us as we explore the twists and turns of her career, the strategic planning of the first 90 days in CS, and the nuances of navigating issues and challenges within the field.
What You'll Learn:
The foundational steps for starting in customer success.
Developing a robust 30...2024-02-0628 minMastering CS: Candid Leader InsightsEp 1 | Con CirilloIn this episode, our Host and Head of Marketing Irina Cismas is joined by Con Cirillo, the Director of Lifecycle Marketing at Funnel and an advisor for investment groups and companies. Con has over 15 years of experience in customer success, marketing, and sales, and in this episode he shares his insights on how to build and lead a successful CS team.
In this interview, you’ll learn:
How Con uses the 30-60-90 day framework to onboard new CSMs and help them learn the product, the story, and the customers.
How to avoid common mistakes and mi...2024-02-0645 min
User AdoptionInterview with Philipp WolfListen to the User Adoption Podcast interview with Philipp Wolf
For more information, visit useradoptionpodcast.com and custify.com
You can follow the User Adoption Podcast on:
Apple Podcasts
Google Podcasts
RadioPublic
Spotify
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TuneIn
Questions?
2023-06-1305 min
User AdoptionInterview with Phillip WolfListen to the User Adoption Podcast interview with Phillip Wolf
For more information, visit useradoptionpodcast.com and custify.com
You can follow the User Adoption Podcast on:
Apple Podcasts
Google Podcasts
RadioPublic
Spotify
Stitcher
TuneIn
Questions?
#custify #churn #customersuccess #useradoption #retain #grow
2023-06-1305 min
The Life-Long CustomerBuilding Customer Success for SaaS Excellence: Insights from Philipp Wolf, Founder at CustifyIn this episode of the LifeLong Customer podcast, host Brad Hammond engages in an insightful conversation with Philipp Wolf, the Founder of Custify.Join them as they dive into the world of customer success and discuss the importance of reducing churn, scaling operations, and enhancing customer relationships in the SaaS industry. Philipp shares his journey from IT security to founding Custify, highlighting the need for a customer-centric approach in bridging the gap between customer acquisition and retention.Discover valuable strategies for growing your company, leveraging SEO and content marketing, and the power of networking and...2023-06-1210 min
Bricks And Bytes#028 - Delia Visan - A Masterclass in Customer SuccessHow do you get your customers to fall in love with your brand?
On today's podcast we have Delia Visan, a master, influencer and advocate in the world of customer success.
Delia is currently the head of Customer Success at Bright Spaces and is one of the top 25 CS Leaders of 2023.
Getting existing customers to spend more is far easier than obtaining new customers. And in this episode we chat about how CS can result in improved customer retention and a higher customer lifetime value.
In this episode, we discuss:
...2023-03-0339 min
The Unlocking Growth ShowThe Customer Success PlaybookPhilipp Wolf is the Founder and CEO of Custify.When founding Custify, Philipp made it his mission to help SaaS businesses retain clients and scale their operations by providing a tool that lets agents focus their time on clients instead of CRM data.On this episode of The Unlocking Growth Show, we spoke to Philipp about his Customer Success Playbook;The 3 ways to use Customer Success as a growth channel, not a cost center!In this episode, you'll learn;How to lower customer churnHow to boost revenue by giving...2023-02-2820 min
Success League RadioInnovations In Leadership - Phillipp Wolf - Demonstrating the Value of CSOn this episode of Innovations in Leadership, Kristen interviews Phillipp Wolf, founder of Custify. The focus of the conversation today is making sure that customer service department is an integral part in the economic growth and success of a business.Don't forget to subscribe to stay up-to-date with Innovations in Leadership!2023-01-1030 min
The Hyperengage PodcastEp#32: Enhancing Customer Experience with Custify ft. Irina Vatafu (Head of Customer Success, Custify)Today on the show, we have Irina Vatafu, Head of Customer Success at Custify, a Customer Success platform for SaaS businesses.
Irina started the conversation by outlining how she got into customer success. She then shared her insights on what it takes to be a successful customer success manager. We then ran through an overview of their customer success operations and their unique approach to serving their customers. She also shared how Custify enables customer success teams to deliver a best-in-class experience using automation, analytics, and custom health scores.2022-11-1626 min
Tekpon SaaS Podcast032 How to reduce churn for your SaaS with customer success software | Podcast with Philipp Wolf - CustifyCustify is a customer success software, a go-to solution for mid-size SaaS businesses that are looking for their first Customer Success solution. Reduce churn and increase customer lifetime value with an easy-to-use, modern design platform. It has powerful segmentation functionality, playbook automation, notifications, tasks, and alerts, and is easy to use and understand. Aside from in-product usage insights, it also gathers data from various systems like CRM, support, or billing automatically and presents all relevant customer success KPIs and client interactions in an easy-to-understand dashboard.
Connect with Philipp 👇
Custify: https://www.custify.com...2022-11-0925 min
The Remote CEO Show564: Managing a Customer Success Team RemotelyIn this episode of the Remote CEO Show, I had the pleasure to interview Phillip Wolf. As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data.
2022-11-0418 min
The Leaders Council PodcastIn Conversation: Scott Cowley Scott Cowley is founder of The Sales Mastermind, a community for founders of Software as a Service [SaaS] providers to grow their sales. He is also the vice-president of sales at Custify, a customer success platform designed for B2B SaaS businesses. In 2019, Scott launched The Sales Mastermind to function as a community for founders of SaaS providing companies. It was in the same year that we also began working as a growth mentor, providing one-to-one mentoring for entrepreneur2022-10-0328 min
Get More DoneEpisode 28 - How CSMs can be more efficient with Philipp Wolf from CustifyNearly every part of human life, technology has impacted. Customer Success is no different. Many CSMs are spending a large amount of their time manually checking accounts and tabulating health metrics so they can make informed decisions and monitor managed accounts. On this episode we are joined by Philipp Wolf the co-founder and CEO of Custify a Customer Success platform. Philipp talks about how his tool can help save CSMs a massive amount of time as Custify streamlines the health metrics and outreach at scale. Philipp shares the habits of a successful CSM and what teams should consider when...2022-05-2533 min
The Jasons take on...Guest: Philipp Wolf - The State Of The Customer Success Industry And Where It’s Going In 2022Join us with guest Philipp Wolf, CEO of Custify, a customer success platform designed for your B2B SaaS business that helps you better meet customers' needs, reducing churn and increasing lifetime value, and that allows you to see in-product usage insights as well as data from CRM, support, billing, and other systems in one place.
Today we’re talking with Philipp about the state of the customer success industry and where it’s going.
ABOUT PHILIPP WOLF
As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great...2022-03-1529 min
The Data-led PodcastWhy being data-driven is key to proactive customer success | With Philipp Wolf of CustifyHow to empower your customer success team to improve customer experience.In this week’s episode, join special guest Philipp Wolf, Founder of Custify, and our host Claudiu Murariu, CEO and Co-Founder of InnerTrends, as they dive into proactive customer success. Here’s what they talk about:What is Proactive Customer Success?Defining the customer in a B2B environmentWhat data your customer success team needsSetting yourself up for success with implementationAvoiding disaster during implementation2022-02-1627 min
The Digital ExecutiveFrom Security to Customer Success - One Step Ahead of Customer Problems with Founder Philipp Wolf | Ep 452Send us a text
Custify's, Founder and CEO, Philipp Wolf, joins Coruzant Technologies for the Digital Executive podcast. He shares many things that he learned over his career and journey to become the entrepreneur he is today. He believes that persistence, discipline, and being open to learning new things is key. Success doesn't happen overnight.
2022-02-1511 min
CSM ToolboxPersistance and health scoring with Philipp Wolf at Custify | Ep. 03As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data.Custifyhttps://www.custify.com/--------If you enjoy this podcast, please subscribe and leave a review.You can find me on Twitter @CSMToolboxDon’t forget to use the hashtag #CSMT...2022-02-0818 min
CHURN FMEP 147 | Philipp Wolf (Custify) - The importance of data hygiene when implementing a Customer Success tool.Today on the show we have Philipp Wolf, founder of Custify.In this episode, Philipp talks about what triggered his career shift from the security industry to customer success, what Custify does, and how it helps its customers with churn, retention, and growth. We also discussed the evolution of the customer success software market, the importance of data hygiene when moving to a Customer Success platform, and how Custify helps its customers build their customer health score systems.As usual, I'm excited to hear what you think of this episode, and if you ha...2022-01-0535 min
Amazing Business RadioManaging Customer Success Featuring Philipp WolfPreventing Customer Churn Shep Hyken interviews Philipp Wolf, CEO of Custify, a company that helps SaaS businesses deliver great results for customers. They discuss how to utilize customer information and behavior to help ensure customer success. Top Takeaways: · Customer service can be reactive. It typically happens when a customer reaches out (via phone, chat, email, or other channels) because they have a problem, and the customer service department helps them resolve their concerns. · Customer success can be proactive. It happens when a company uses the information that they have to proact...2021-08-2427 min