Shows
Making Risk Flow | The Future of InsuranceInside Lloyd’s Digital Transformation: The Data & AI Shift You Can’t Ignore | Cassandra Vukorep, Lloyd’sFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro sits down with Cassandra Vukorep, Chief Data and AI Officer at Lloyd’s of London, to explore the impact of data and AI on commercial insurance. They discuss Lloyd’s role as an ecosystem platform for over 100 syndicates, the importance of data standardisation, and efforts to streamline operations through the Core Data Record (CDR). With only 8% of insurers adopting AI across multiple functions, Cassandra highli...2025-04-0829 minMaking Risk Flow | The Future of InsuranceThe Hartford’s Next Chapter: Building a Global Insurance Powerhouse | Carl Bach, The HartfordFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro speaks with Carl Bach, CEO of Hartford Underwriting Agency, about how a 200-year-old insurer is modernising for the future. They discuss Hartford’s brand refresh, maintaining its historic stag emblem while evolving its global identity. Carl outlines the strategic transformation of the company’s Global Specialty business, which began in 2019, focusing on streamlining operations and ramping up specialisation in marine, energy, and financial lines.T...2025-03-2530 minMaking Risk Flow | The Future of InsuranceThe Data Flywheel: Why “No Data, No Deal” is Changing Cyber Insurance I Jonathan Spry, Envelop RiskFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro welcomes Jonathan Spry, CEO and co-founder of Envelop Risk, for an insightful discussion on how AI and advanced analytics are transforming cyber insurance. They explore Envelop Risk’s “data flywheel” strategy, emphasising the power of data-driven decision-making in risk assessment. Jonathan shares how AI-driven underwriting has evolved over the past eight years, shifting from industry scepticism to widespread adoption. They also discuss "augmented...2025-03-0436 min
The We Are InsurTech Women PodcastA dive into InsurTech marketing and Cytora's growth, a conversation with Daria Kepa-Green, VP of Marketing at CytoraThis week on the We Are InsurTech Women podcast, I had the pleasure of speaking with Daria Kępa-Green, VP of Marketing at Cytora. Daria has had an impressive career and has been at the forefront of Cytora's marketing who have had a huge year so it was great to hear insights into her thinking, Cytora's product and what's worked for them. Tune in to hear Daria discuss- - How working in multiple countries has shaped her approach to marketing and working in a start up. 2025-02-2618 minMaking Risk Flow | The Future of InsuranceMastering Risk Digitisation: From Business Case to Business Impact | James Platt, Henry Withinshaw, and Jonathon GrayFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.This episode of Making Risk Flow is a recording of an event hosted by Cytora and InsTech to bring industry stakeholders, including clients and key industry executives, to the table to discuss how they are approaching digitisation. Juan is joined by James Platt, Henry Withinshaw, and Jonathon Gray to explore how digital transformation is reshaping commercial insurance, tackling challenges like reducing quote turnaround times, improving data accuracy, and enhancing broker service. The panel sha...2025-02-1835 minMaking Risk Flow | The Future of InsuranceRedefining What Success Looks Like in Insurance Leadership | Laurent Rousseau, Guy CarpenterFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro is joined by Laurent Rousseau, CEO of Global Capital Solutions at Guy Carpenter, to discuss leadership, success, and the evolving role of insurance in society. Laurent reflects on his career journey from equity analyst to CEO, sharing his personal definition of success: one that prioritises inner fulfilment over external expectations. Together, Juan and Laurent also discuss the insurance industry’s role as a key...2025-02-0427 minMaking Risk Flow | The Future of InsuranceThe Vertical Advantage: How Specialisation Drove Success in Insurance | Marcus Ryu, GuidewireFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro is joined by Marcus Ryu, Co-founder of Guidewire, to explore his fascinating entrepreneurial journey and the transformative role of technology in the insurance industry.Marcus reflects on his nearly two decades of experience building Guidewire into a company that revolutionised insurance. From his early career at McKinsey to founding a startup in a traditionally conservative industry, Marcus shares his thoughts on overcoming th...2025-01-2255 minMaking Risk Flow | The Future of InsuranceTop 5 Episodes of 2024: No.1 - Consistency, Innovation, and Culture with Andrew HortonFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.Here it is, the moment we’ve been counting down to! As we wrap up our Top 5 Most Downloaded Episodes of 2024, we’re thrilled to re-release the No. 1 episode of the year.In this standout conversation, host Juan de Castro sits down with Andrew Horton, Group CEO of QBE Insurance, a global leader operating in 26 countries and ranked among the world’s top 20 insurance and reinsurance companies. Andrew’s insights captivated audiences, making this the m...2024-12-3135 minMaking Risk Flow | The Future of InsuranceTop 5 Episodes of 2024: No.2 - Why Combined Ratio Is Holding Insurance Back with James PlattFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.We’re nearing the top of our countdown! As we celebrate the Top 5 Most Downloaded Episodes of 2024, this week we’re revisiting the conversation that landed at No. 2.In this episode, host Juan de Castro is joined by James Platt, Co-Founder and Operating Partner at Trimstone Partners. James brings a wealth of experience in operational transformation and technology innovation, with a career that spans senior roles at Boston Consulting Group and Aon, where he ser...2024-12-2438 minMaking Risk Flow | The Future of InsuranceTop 5 Episodes of 2024: No.3 - The GenAI Playbook: Guide to Insurance Transformation with Jacob PalmerFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.The countdown continues! As we approach the end of 2024, we’re revisiting the Top 5 Most Downloaded Episodes of the Year on Making Risk Flow.This week, we’re diving into No. 3, a thought-provoking conversation with Jacob Palmer, Partner at Boston Consulting Group (BCG). With over 13 years of experience in consulting, risk management, and insurance, Jacob works with global insurers to navigate challenges and seize opportunities in a rapidly evolving industry.Whether you’re...2024-12-1739 minMaking Risk Flow | The Future of InsuranceTop 5 Episodes of 2024: No.4 - The Major Trends on Insurance’s Horizon with Clive BuesnelFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.The countdown continues! As we approach the end of 2024, we’re revisiting the Top 5 Most Downloaded Episodes of the Year on Making Risk Flow. This week, we’re diving into No. 4, a fascinating conversation with Clive Buesnel, former CEO of Tysers and current Managing Partner, International at Insurance Advisory Partners.Whether you’re revisiting this conversation or hearing it for the first time, it’s an episode packed with forward-thinking insights that remai...2024-12-1027 minMaking Risk Flow | The Future of InsuranceTop 5 Episodes of 2024: No.5 - How Lloyd’s is Embracing Digital Change in Insurance with Bob JamesFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.Welcome to a special end-of-year series on Making Risk Flow! As we count down the final weeks of 2024, we’re revisiting the Top 5 Most Downloaded Episodes of the Year. Each Tuesday, we’ll re-release one standout episode, starting with the fifth most popular and building up to the fan favourite at No. 1.To kick things off, we’re thrilled to revisit a milestone moment: our 50th episode featuring Bob James, Chief Operating Officer of Lloyd...2024-12-0336 minMaking Risk Flow | The Future of InsuranceAI Predictions for Global Insurance from Former AIG Executive, Johan SlabbertFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro speaks with Johan Slabbert, an Independent Senior Advisor for Insurance Advisory Partners, to delve into the transformative impact of AI and data analytics on the insurance industry. With over 30 years of international experience, Johan has held key executive roles, including CFO for Latin America and the Caribbean at AIG and CEO positions at Augustus Specialty, Chaucer Group, MS Amlin, and MSIG Holdings. Johan’s glob...2024-11-1931 minMaking Risk Flow | The Future of InsuranceInnovating Insurance: Aon’s Billion-Dollar Bet on Data | Jillian Slyfield, AonFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro speaks with Jillian Slyfield, the Chief Innovation Officer at Aon, a global leader in risk management and insurance solutions, helping organisations tackle complex risks with innovative, data-driven approaches. With years of experience at the forefront of technological change, Jillian has a unique perspective on how data is reshaping the insurance landscape and driving new opportunities for clients and insurers alike.Together, Juan an...2024-11-0542 minMaking Risk Flow | The Future of InsuranceBeyond Theory: Unlocking Business Value with Complete Digital Risk Flows | James Wright, Henrik Bjørnstad and Jason HowesFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this special episode of Making Risk Flow, host Juan de Castro engages an esteemed panel of insurance industry experts during InsTech’s recent Beyond Theory event in London. The panel features James Wright, Head of Technology at Beazley; Henrik Bjørnstad, Managing Director of National Markets at Markel International; and Jason Howes, Chief Transformation Officer at Allianz Insurance. Together, they explore the evolving landscape of commercial insurance, with a particular focus on digital transformation and i...2024-10-2238 minMaking Risk Flow | The Future of InsuranceUpskilling for the Future: Navigating Tech Change and Employee Engagement at Allianz | Bettina Dietsche, Allianz GroupFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.Making Risk Flow is back for its sixth season! In the first episode of the new series, host Juan de Castro speaks with Bettina Dietsche, Chief People and Culture Officer at Allianz Group, one of the world's largest and most diversified insurance and asset management companies. Bettina is a global executive with over 25 years of international experience in leading and managing business, sales, and operational divisions in the financial services, insurance, and IT industries.2024-10-0838 minMaking Risk Flow | The Future of Insurance[Greatest Hits] Actuaries and underwriters join forces in digital transformation | Jamie Wilson, Hyperexponential, and Simon Cooper-Williams, MarkelFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers an opportunity to revisit the insights that continue to resonate today. We hope you enjoy revisiting these highlights, and we...2024-09-2438 minMaking Risk Flow | The Future of Insurance[Greatest Hits] Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody'sFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers an opportunity to revisit the insights that continue to resonate today. We hope you enjoy revisiting these highlights, and we...2024-09-1036 minMaking Risk Flow | The Future of Insurance[Greatest Hits] The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, InigoFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers an opportunity to revisit the insights that continue to resonate today. We hope you enjoy revisiting these highlights, and we...2024-08-2745 minMaking Risk Flow | The Future of InsuranceWhy Combined Ratio Is Holding Insurance Back | James Platt, Trimstone PartnersFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In the final episode of Season 5 of Making Risk Flow, host Juan de Castro sits down with James Platt, Co-Founder and Operating Partner of Trimstone Partners, a boutique strategy consulting business focused on supporting major strategic change in the insurance, asset and wealth management industries. James has an illustrious career in operational transformation and technology innovation, having played pivotal roles as a consultant and partner at Boston Consulting Group and as the CEO of Digital So...2024-07-0938 min
Tech Talks DailyCytora - How AI is Transforming the Insurance IndustryHave you ever wondered how artificial intelligence is revolutionizing the insurance industry? In today's episode, we sit down with Zaheer Hooda, Head of North America at Cytora, a leading provider of AI-powered solutions for the insurance sector. Zaheer brings his extensive experience from McKinsey and his current role at Cytora to shed light on how AI is reshaping the way insurers operate. Zaheer delves into the practical applications of AI in improving transparency within the insurance industry. He explains how AI technologies can streamline underwriting processes, reduce manual labor, and enhance underwriter productivity by digitizing and evaluating...2024-07-0225 minMaking Risk Flow | The Future of InsuranceBuilding Customer-centric Models for Wholesale Brokers | Bob Gadaleta, Twin Maples SpecialityFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, Juan de Castro speaks with Bob Gadaleta, Executive Vice President at Twin Maples Speciality, a new division of Starr Insurance designed to focus on serving mid-market businesses through wholesale brokers in the US. Bob joined Starr to assume this newly created position, bringing over 29 years of insurance industry experience in underwriting and field sales leadership, including stints at Hiscox and AIG.Over the course of their co...2024-06-2524 minMaking Risk Flow | The Future of InsuranceLeadership, Diversity and Data: How Hiscox Stays on Top in Insurance | Stephane Flaquet, HiscoxFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro speaks with Stephane Flaquet, the Group Chief Operations and Technology Officer at Hiscox. Stephane is a financial services professional with broad experience in all aspects of operations, technology, and change management. Stephane’s love for the industry spawns from the social purpose of insurance, and the responsibility of protecting clients' assets, as well as the industry's ability to be a great place to combine peop...2024-06-1149 minMaking Risk Flow | The Future of InsuranceHow Lloyd's is Embracing Digital Change in Insurance: Blueprint Two and Core Data Standards | Bob James, Lloyd’sFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this milestone 50th episode of Making Risk Flow, host Juan de Castro is joined by Bob James, the Chief Operating Officer of Lloyds. Bob is a seasoned senior insurance executive who has left an indelible mark on the insurance industry. He’s held C-suite positions in leading U.S. and International insurers, and is member of the Board of Trustees for The Institutes, a leading provider of insurance education.During the course of t...2024-05-2836 minMaking Risk Flow | The Future of InsuranceReinsurance's Digital Frontier: Data, AI and the Tech Wave | Emmanuel Clarke, BMS GroupFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In the latest episode of Making Risk Flow, host Juan de Castro speaks with Emmanuel Clarke. Emmanuel wears many hats, including serving as Chairman of the Board at the BMS Group and Compre Group, and as a Senior Advisor at McKinsey & Company. Industry insiders speak of Emmanuel as a living legend in the insurance sector. With over 30 years of experience in the industry and multiple enterprise leadership roles, Emmanuel is a performance-driven, strategic, and execution-focused le...2024-05-1434 minMaking Risk Flow | The Future of InsuranceHow Culture Fits Forge Innovation Partnerships in Insurance | Arslan Hannani, TravelersFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro is joined by Arslan Hannani, a Vice President at Travelers, to discuss the role culture plays in driving innovation in the insurance industry. With Travelers being a 165-year-old global insurance company, Arslan firmly understands the importance of evolving in the space. Together, the pair discuss how the innovation team works closely with business units to achieve growth, ways to get over the challenging innovation hu...2024-04-3036 min
InsTech - insurance & innovation with Matthew Grant & Robin MerttensRichard Hartley, CEO: Cytora: Decision ready risk - the future of commercial insurance (299)From episodes 68, 227 and now episode 299, InsTech has consistently caught up with Cytora and followed the company’s growth and expansion.
Alongside Google, Cytora supported InsTech’s March event in New York, after which Matthew Grant caught up with Richard Hartley on the company’s growth, entering the US market and its impact on the insurance industry.
Cytora focuses on data integration, partnering with numerous data providers to enhance the underwriter's workflow and ultimately transform manual insurance processes into digital ones.
Key talking points include:
Developing the vision as the technology develops
Digitizing risk...2024-04-2137 minMaking Risk Flow | The Future of InsuranceThe Soft Side of the Soft Cycle | Tony Buckle & John Carolin, UWXFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro is joined by both Tony Buckle, former Chief Underwriting Officer of Allianz Global Corporate, and John Carolin, former CEO of B3i. Tony and John now work for UWX, a company set about reimagining underwriting.During their discussion, the trio talk through effective ways to navigate a soft market in the insurance industry. They highlight that, during the ‘fog of war’, a soft m...2024-04-1641 minMaking Risk Flow | The Future of InsuranceCreating the Network Effect in Insurance | Bill Bloom, Aviva CanadaFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, Juan de Castro speaks with Bill Bloom, a board member at Aviva Canada, Bamboo Insurance, and Foundation Risk Partners. Over his 28-year career, Bill has led the strategic direction at global insurers and consultancies, including Accenture, The Hartford, and Aviva. He has also played a leading role in integrating technology, data, and analytics in insurance operations and claims management.During the course of their fascinating discussion, Ju...2024-04-0229 minMaking Risk Flow | The Future of InsuranceData and Technology: The Major Trends on Insurance’s Horizon | Clive Buesnel, Former CEO of TysersFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.This time on Making Risk Flow, host Juan de Castro is joined by Clive Buesnel, Managing Partner, International at Insurance Advisory Partners. Clive is a seasoned insurance industry expert, having held prestigious roles at Deloitte, Jubilee General Insurance Company and Tysers. Clive shares his extensive experience and deep knowledge of the insurance industry, discussing topics such as data, technology, and the future of the industry.Together, Juan and Clive talk through how data an...2024-03-1927 minMaking Risk Flow | The Future of InsuranceWhy Service is the Secret to Tripling Growth in Insurance | Neil Galjaard, Markel UKFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, Juan de Castro speaks with Neil Galjaard, Divisional Managing Director of Markel UK, a global specialty insurance provider. Neil has over 30 years of experience in the insurance industry and has held leadership roles at companies like Lloyds, Virgin Money, and Towergate Insurance. Neil joined Markel in 2016 to lead the UK retail business across insurance, tax, and legal capabilities, whilst working closely with brokers, accountants, and lawyers.Du...2024-03-0533 minMaking Risk Flow | The Future of InsuranceGlobal Strategy and Operational Excellence in Insurance | Sufen Lim, TMKFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In the latest episode of the Making Risk Flow podcast, host Juan de Castro interviews Sufen Lim, Senior Vice President at Tokio Marine Group. With over a decade of experience spanning investment banking to her current role, Sufen offers a unique perspective on the industry's evolution and Tokio Marine Group's strategic vision. Sufen joins Juan to share the cultural nuances crucial for thriving in the insurance sector and the group's commitment to driving pr...2024-02-2030 minMaking Risk Flow | The Future of InsuranceThe Softening Market: Challenges and Opportunities for Insurers | James Anderson, EYFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of the Making Risk Flow podcast, Cytora’s Juan de Castro is joined by James Anderson, Partner at EY, to delve into historical and current challenges around the soft and hard market cycle. James, an experienced actuary turned consultant, shares valuable insights on the use of analytics and technology to drive business improvement.Together, Juan and James discuss the challenges and changes facing the insurance market and the importance of prep...2024-02-0632 minMaking Risk Flow | The Future of InsuranceThe GenAI Playbook: Guide to Insurance Transformation | Jacob Palmer, BCGFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro interviews Jacob Palmer, Partner at Boston Consulting Group (BCG). Jacob has over 13 years of industry experience in consulting, risk management, and insurance. In his role at BCG, he advises global insurers on everything from growth acceleration to the adoption of new technologies.Together, Juan and Jacob discuss a myriad of topics including why GenAI is a high priority for insurers, the ingredients fo...2024-01-2339 minMaking Risk Flow | The Future of InsuranceConsistency, Innovation, and Culture: Insights from QBE's CEO | Andrew Horton, QBE InsuranceFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.It's a new year and a new season of the Making Risk Flow podcast. This time, host Juan de Castro sits down with Andrew Horton, the Group CEO of QBE Insurance. Located in 26 countries, QBE Insurance is one of the world's top 20 insurance and reinsurance companies. During the course of their conversation, Juan and Andrew discuss QBE’s approach to consistency in an ever-evolving market, the important role innovation and culture plays in insurance, and why...2024-01-0935 minMaking Risk Flow | The Future of InsuranceActuaries and underwriters join forces in digital transformation | Jamie Wilson, Simon Cooper-WilliamsFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow Juan is joined by Simon Cooper-Williams (Director of Portfolio Development Solutions at Markel International) and Jamie Wilson (Head of Pricing and Innovation at Hyperexponential). Together they discuss how the role of actuaries has evolved over the years, and how they work together with underwriters to achieve more dynamic and informed pricing decisions.To discover more about digital risk processing, click here.Our previous guests in...2023-12-1838 min
The Future of InsuranceJuan de Castro, COO, Cytora Juan de Castro is COO of Cytora, leading product strategy, sales, distribution, partnerships and operations. He was previously UK COO at Hiscox (FTSE100), and lead Group Strategy and Corporate Development at the Group level, reporting to the Group CEO. Before moving into Insurance, Juan was a senior manager at McKinsey’s Silicon Valley office, focusing on growth strategy and operational improvement engagements for Fortune 100 companies. He worked across a number of different industries, from Tech to Utilities and Financial Services, with a special focus on digital strategy and operational turnarounds. A Computer Engineer by training, he started wit...2023-12-1239 minMaking Risk Flow | The Future of InsuranceTech-Driven Transformation: Google’s Take on Insurance Evolution | Nigel Walsh, GoogleFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro is accompanied by Nigel Walsh, the Managing Director of Insurance at Google, to delve into the exciting role of technology in the insurance industry. Juan and Nigel explore the potential for technology, particularly artificial intelligence, to revolutionise underwriting workflows and decision-making, whilst also highlighting the importance of reducing costs and streamlining processes. The conversation also covers the need for collaboration between humans and machines, ho...2023-12-0537 minMaking Risk Flow | The Future of Insurance[Greatest Hits] 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek MasojadaFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.With the exciting news of PPL's Next Gen release, here's an episode from the Making Risk Flow vault. In the episode, host Juan de Castro is joined by Bronek Masojada, the former CEO of Hiscox and former Chairman of Placing Platform Limited (PPL). Their conversation ranges from discussing Bronek’s time at Hiscox and his reflections on the challenges he faced, to talking about how PPL works, how it is being received by the market, and...2023-11-1426 minMaking Risk Flow | The Future of InsuranceNavigating the Constantly Evolving Cyber Insurance Market | Meghan HannesFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro interviews Meghan Hannes, the Head of US Underwriting Management, Cyber Risks at Beazley. As a highly accomplished executive leader, Meghan has demonstrated success in portfolio management, actuarial and data science, and cyber risk management services. During the course of the discussion, Juan and Meghan cover the dynamic cyber insurance market, the evolving role of underwriters, and the role of risk controls and loss behaviour in...2023-11-0225 minMaking Risk Flow | The Future of InsuranceExploring AI Adoption, a Board Level Conversation | Jeffrey HaymanFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this podcast episode, Juan de Castro interviews Jeffrey Hayman, a CEO, Chairman, board member, and entrepreneur in the global insurance industry. Hayman has an impressive track record in executive roles at carriers like AIG and, more recently, in non-executive roles, including his current position as Chairman of the Board at R&Q Insurance Holdings Ltd. They discuss various topics, including the state of the market, the board-level conversations about AI adoption, and the...2023-10-1731 minMaking Risk Flow | The Future of InsuranceThe Future of Underwriting Has Arrived: Examples from the Front Line | Jamie Wilson, Chris Varley and Salman SiddiquiFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro sits down with three friends in the underwriting and insurance space to discuss the importance of underwriters in the insurance industry and how technology can improve their efficiency and effectiveness. They mention the need to digitise data, automate processes, and provide decision support to underwriters. The importance of a customer-centric approach and the role of external data in understanding and evaluating risks is also on...2023-10-0328 minMaking Risk Flow | The Future of InsuranceSuccessful Partnerships in Insurance: From Disruption to Evolution | Bryan Falchuk and David GritzFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro sits down with Bryan Falchuk, the President and CEO of Property & Liability Resource Bureau, and David Gritz, the Co-Founder and Managing Director of InsurTechNY. Drawing upon research gathered from the Insurance Collaboration Index, the trio discuss the impact collaboration can have in the insurance industry. Juan, Bryan and David also cover key lessons for nurturing successful partnerships, why it’s important to maintain a tran...2023-09-1937 minMaking Risk Flow | The Future of InsuranceThe Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, InigoFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.Making Risk Flow is back for it's fourth season! In the first episode of the new series, host Juan de Castro is joined by his good friend and Deputy CUO and Head of Third Party at Inigo Insurance, Craig Knightley. During their conversation, the pair discuss just how data analytics and insights can play a pivotal role in gaining a competitive advantage in insurance and ensure underwriters are more accurate in risk selection. Plus, Craig ou...2023-09-0545 minMaking Risk Flow | The Future of InsuranceSeason 3: The Common Challenges We're Facing in the Insurance IndustryFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In the last episode of Season 3 of Making Risk Flow, host Juan de Castro highlights some of his favourite moments from the series. During the season, Juan has hosted 15 excellent guests from brokers, insurers and advisors. Looking back at the season, Juan, with the help of insightful clips, talks about the three common challenges that have spanned across all 12 episodes.The first is efficiency, and how manual processes can result in inefficient workflows th...2023-07-1819 minMaking Risk Flow | The Future of InsuranceGenAI, Sustainability and the Talent War: Inside BCG's Value Creation Report | Nathália Bellizia, BCGFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan is joined by Nathália Bellizia, Managing Director at Boston Consulting Group (BCG), to analyse the BCG's upcoming Value Creation Report. The eagerly awaited document shall help identify the patterns of insurers that have created value over the last five years compared to those that have destroyed value. Juan and Nathália also discuss the three key themes which have contributed to value creators and value destroyers: GenAI, sustainability and the tale...2023-07-0436 minMaking Risk Flow | The Future of InsuranceHow to Unlock Higher Returns on Investments in Analytics | Paul Mang, GuidewireFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, Juan is joined by analytics expert Paul Mang, Innovation Advisor at Guidewire and former global CEO of Analytics at Aon, to discuss the use of analytics in insurance and how to get better returns on such investment. Juan and Paul also address how the industry can make progress through interoperability, ways in which analytics can improve efficiency whilst driving down costs, and why the insurance industry needs to fo...2023-06-1337 minMaking Risk Flow | The Future of InsuranceThe Roadmap to Deploying End-to-End Digital Risk Flows | Neil Peters, Arch, and Arvind Drubhra, HDIFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan is joined by both Neil Peters, the National Director of Branch Network at Arch International UK, and Arvind Drubhra, the Director of Operations for the UK and Ireland at HDI Global SE. During the course of their conversation, Juan, Neil and Arvind discuss how to leverage data to drive growth, the steps and target states to achieving full digitisation, and how technology might allow businesses to accelerate the onboarding of new un...2023-05-2331 minMaking Risk Flow | The Future of Insurance[Greatest Hits] The 3 Steps to Deploy Digital Risk Flows for New Business - Deep DiveFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.This time, we are wanting to shine a light on a previous episode from our back catalogue. Recently, insurers have been focussing more and more on implementing digital risk flows. So, here's an episode on that very topic.The goal of digitising risk flows is to enable automated decision making on the best course of action for each submission, characterising each risk with granular risk information and ensuring that underwriters only work on wi...2023-05-1630 minMaking Risk Flow | The Future of Insurance3 Secrets to Convex’s Success: Culture, Data and Operational Excellence | Paul Brand, ConvexFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.This time on Making Risk Flow, host Juan de Castro is joined by Paul Brand, the CEO of Convex Insurance. In the episode, Juan and Paul discuss the three pillars of Convex’s success in the insurance industry: creating the perfect company culture, optimising technology to make data-driven decisions, and how operational excellence can give businesses a competitive advantage.To receive a custom demo from Cytora, click here and use the code 'Making Risk...2023-05-0232 minMaking Risk Flow | The Future of InsuranceDriving Change in the London Insurance Market | Sheila Cameron, Lloyd's Market AssociationFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan is accompanied by Sheila Cameron, CEO of Lloyd's Market Association, to discuss digitising the London insurance market. Over the course of their discussion, the pair talk through how the London insurance market is changing, ways to drive change in the complex environment, and the importance of standardising data across the industry.To receive a custom demo from Cytora, click here and use the code 'Making Risk Fl...2023-04-1832 minMaking Risk Flow | The Future of InsuranceRisk Selection Consistency: Empowering Underwriters with the Help of Data | Mandy Hunt, RSAFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan is joined by Mandy Hunt, the Chief Underwriting Officer of Commercial Lines at RSA, to discuss the crucial role of data in the underwriting process. During their conversation, Juan and Mandy consider how automated and structured data can aid risk selection consistency, help underwriters understand the data at their fingertips, and how to identify new sources of data.To receive a custom demo from Cytora, click here an...2023-04-0434 minMaking Risk Flow | The Future of InsuranceExploring Mobility, AI, and a Connected World in the Insurance Industry | Ben Luckett, AvivaFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Ben Luckett, Chief Innovation Officer at Aviva, joins host Juan de Castro to share how continuous internal innovation at Aviva has helped establish it as a global name in insurance. Also, Juan and Ben discuss the three core elements of Aviva’s innovation process, the importance of investing in innovation even if it does not have an immediate payoff, and the three big trends leading insurance innovation right now: mobility, AI, and an i...2023-03-2130 minMaking Risk Flow | The Future of InsuranceImplementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody'sFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan discusses implementing ESG with Simon Tighe, Group Head of Investments, Treasury and Credit Risk at Chaucer Group, and Paul McCarney, Senior Director of Insurance Product Strategy at Moody's. Together, the trio talk through the relevance of ESG data in insurance, the need for standardised data, and how the industry can unite to create a more sustainable future.To receive a custom demo from Cytora, click here and us...2023-03-0736 minMaking Risk Flow | The Future of InsuranceWhat Everyone’s Talking About in Insurance | Matthew Grant, InsTechFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan is accompanied by Matthew Grant, CEO of InsTech, to discuss the three major topics that everyone in insurance is talking about right now: digitising insurance to remove friction, the impact of climate change, and actively reducing or mitigating risk. Plus, Juan and Matthew touch on the potential impact AI and ChatGPT might have on the insurance industry.To receive a custom demo from Cytora, click here and use the co...2023-02-2133 minMaking Risk Flow | The Future of InsuranceAllianz Transformation Focus: Risk Prioritisation and Same Day Turnaround Time | Jason Howes and Jonathon Gray, AllianzFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan is joined by Jason Howes, Director of Business Transformation at Allianz Commercial UK, and Jonathon Gray, Transformation Business Owner at Allianz Insurance. With the guests coming from the same company, the trio discuss the vision and structure of the transformation initiatives taking place at Allianz, how risk prioritisation can help companies win business, and why digital risk flows might be the future of insurance.To receive a cu...2023-02-0735 minMaking Risk Flow | The Future of InsuranceA Guide to Understanding the Data Challenges in Reinsurance | Paolo Cuomo, Gallagher ReFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan is accompanied by Paolo Cuomo, the Executive Director of Gallagher Re. Over the course of the show, Juan and Paolo discuss the challenges with data in reinsurance, how cyber development is learning lessons from the CAT property space, and why large amounts of data can actually be ineffective for insurers.To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our pr...2023-01-2433 minMaking Risk Flow | The Future of Insurance4 Key Areas of Data Automation to Fuel Broker Growth | Philippe Lutgen, Howden BrokingFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In the first episode of Season 3, Juan invites Philippe Lutgen, the Chief Operating Officer for Howden Broking in Europe, onto Making Risk Flow. The pair discuss the four key areas to success in broking, how data automation could be integrated into broking processes, and how the industry could make strides in underinsurance.To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests in...2023-01-1031 min
InsTech - insurance & innovation with Matthew Grant & Robin Merttens“Making Risk Flow Podcast” from Cytora - Digital first operating models (221)We’ve released over 200 podcasts through our usual InsTech channel. At InsTech, we’re also keen listeners of other people’s podcasts. During 2023, we will be sharing a selection of the podcasts that we like, or appear in, through an occasional mid-week or holiday season release.
For this episode, we’re bringing you the “Making Risk Flow Podcast” from Cytora. Cytora’s Chief Commercial and Operations Officer, Juan de Castro, is talking to two insurance companies about the challenges that insurers and brokers are facing and how they’ve overcome those. Nic Brown, Divisional Director - Broker from Markel UK a...2022-12-1426 minMaking Risk Flow | The Future of Insurance20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek MasojadaFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, Juan is joined by Bronek Masojada, the former CEO of Hiscox and the current Chairman at Placing Platform Limited (PPL). Their conversation ranges from discussing Bronek’s time at Hiscox and his reflections on the challenges he faced, to talking about how PPL works, how it is being received by the market, and its successes.To receive a custom demo from Cytora, click here and use the...2022-12-1326 minMaking Risk Flow | The Future of InsuranceDigital-first operating models in mid-market commercial to enhance broker and client experience | Simon McGinn, Allianz, and Richard Coleman, EcclesiasticalFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan is joined by Simon McGinn, CEO of Allianz Commercial UK, and Richard Coleman, Managing Director, UKGI at Ecclesiastical Insurance Group, on a panel discussion at a Making Risk Flow live event. With the guests coming from two contrasting insurers, in terms of scale, Juan asks the guests how their companies are approaching digital transformation, what avenues they are prioritising, and any vital lessons they’ve learned throughout the process.To r...2022-11-2929 minMaking Risk Flow | The Future of InsuranceHiscox: The Story of How They Cracked Underwriting Small Business | Steven Wilkins, HiscoxFan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode, Juan is accompanied by Steven Wilkins, Senior Vice President and Head of Casualty at Hiscox USA, to discuss how Hiscox successfully underwrites for smaller businesses. Amongst other things, their conversation covers how to handle renewals, ways to deal with mid-term adjustments, and the creative work that goes into profiling potential clients.To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our pr...2022-11-2226 min