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Healthcare Perspectives 360How Can AI Be Safer for Patients and HCPs?This episode explores strategies to address the risks related to artificial intelligence (AI) use for patients and healthcare professionals. During this episode you will: Hear expert recommendations regarding the need for ethical decision making surrounding AI useLearn about the rigorous development of AI that is used for new medications and treatmentsDiscover safeguards that should be in place when using AIExplore variables related to consent for AI use and hear rationale for organizational policy to direct AI use and disclosure of useLink to TranscriptCoverys companies are a leading provider of medical professional li...2025-07-0820 minHealthcare Perspectives 360The Promise of AI: Positives for Patients and ProvidersIn this episode, we are going to discuss the positive effects that AI can have on our patients, providers, emerging providers, and future generations. During this episode you will: Learn how AI can benefit underserved healthcare populations Listen to a conversation about how AI’s predictive analytics can improve treatment personalization Hear how AI is helping reduce HCP workload by assisting with patient education Learn how AI can help patient-centered decision making with decision support tools Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and heal...2025-06-1020 minHealthcare Perspectives 360Danger! Recognizing the Risks of AI Use in HealthcareThis podcast explores how to recognize risks present when using AI in healthcare settings. During this episode you will: Hear how AI can “hallucinate” (or make up) information Listen to a discussion about the potential for medical misinformation from AI Learn the importance of countering patients who may have been misled by AI misinformation Hear how some AI data sets may exacerbate care disparities for underserved populations Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare...2025-05-1320 minHealthcare Perspectives 360The Explosion of AI in HealthcareThis podcast explores the proliferation of artificial intelligence (AI) use in healthcare. During this episode you will: Hear how AI has rapidly evolved for use in healthcare and how it is currently being used in healthcare Understand the different types of AI that are used in healthcare in a broad sense Hear the importance of reliable data sets for AI “learning” Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics...2025-04-0824 minHealthcare Perspectives 360Outpatient Care for Kids and Teens: Unique Challenges and Hope for the FutureDisclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised.In this episode of Perspectives 360, we are going to explore the challenges in providing acute care to pediatric patients with mental health issues.During this episode you will: Explore the dynamics of family involvement when caring for youth with mental health challenges in outpatient care areas Learn about trust-building methods when caring for youth with mental health challenges Hear about the importance of using a tra...2025-03-1117 minHealthcare Perspectives 360Acute Care for Kids and Teens: What Makes It So ToughDisclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised.In this episode of Perspectives 360, we are going to explore the challenges in providing acute care to pediatric patients with mental health issues.During this episode you will: Hear how major health inequities exist for pediatric patients with mental health issues trying to access appropriate care Understand that pediatric visits to the ED for mental health issues are often repeat visits for the same complaintListen to...2025-02-1116 minHealthcare Perspectives 360How Adverse Childhood Experiences and Social Determinants of Health Affect Youth Mental HealthDisclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised.In this episode of Perspectives 360, we are going to examine the effects of adverse childhood experiences, including trauma, social determinants of health, and the COVID-19 pandemic on the mental health of today’s youth.During this episode you will: Hear about the importance of screening children for adverse childhood experienceUnderstand the generational aspects of traumaRecognize how the COVID-19 pandemic has affected children in the USLearn mor...2025-01-1417 minHealthcare Perspectives 360A National State of Emergency in Child and Adolescent Mental HealthDisclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised. In this episode of Perspectives 360, we are going to examine the increase in serious mental health issues faced by our nation’s young people and the resulting implications for healthcare and parenthood. In future episodes, we will dive deeper into these implications and what needs to be done to reverse this trend. During this episode you will: Explore the scope of the national state of emer...2024-12-1019 minHealthcare Perspectives 360How Can We Eradicate Imposter Syndrome?This podcast discusses methods to combat imposter syndrome in clinicians.During this episode you will: Hear how seasoned clinicians manage imposter syndrome Understand the necessity of dedicated, organized onboarding processes that can help reduce imposter syndrome Recognize that those who don’t know what they don’t know- (aka the Dunning-Kruger effect) are the antithesis of imposter syndrome Learn that mentoring is the most effective way to combat imposter syndromeLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full rang...2024-11-1213 minHealthcare Perspectives 360What Are the Effects of Imposter Syndrome in Healthcare?This podcast looks deeper into imposter syndrome in healthcare, focusing on its effects on clinicians and the patients they care for.During this episode you will: Learn how mentorship has been shown to counteract the effects of imposter syndrome Understand the commonalities between imposter syndrome and burnout Listen to how unchecked imposter syndrome may contribute to lower job satisfaction and difficulty with problem solving, which may negatively impact healthcare outcomes Hear how clinician leaders can help novice clinicians manage imposter syndrome by sharing their own stories about how they overcame imposter syndromeLink to Transcript...2024-10-0818 minHealthcare Perspectives 360Spotting Imposter SyndromeThis podcast episode examines how imposter syndrome may present in clinicians and students in healthcare.During this episode you will: Learn how imposter syndrome is more common in women, younger individuals, and physicians compared with the general population Understand that those with imposter syndrome often attribute their success to “good luck” or attributes unrelated to their acumen Hear how imposter syndrome is the opposite of the Dunning-Kruger effect, a cognitive bias in which people overestimate their abilities Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practiti...2024-09-1010 minHealthcare Perspectives 360Healthcare: A Fertile Ground for Imposter SyndromeThis podcast discusses how imposter syndrome, defined as having chronic feelings of self-doubt, a fear of being discovered as an intellectual fraud, a perception of being less intelligent or competent than peers, and an inability to internalize a sense of competence of skill in high-achieving individuals, may be an almost inescapable experience for many clinicians.During this episode you will: Learn how common imposter syndrome is among clinicians Learn that imposter syndrome has been apparent for many decades but more recently has been recognized as a syndrome Understand that imposter syndrome begins during healthcare education and per...2024-08-1317 minHealthcare Perspectives 360The Challenge of Engaging Patients With Behavioral Health ConditionsThis episode focuses on how the care environment in behavioral health settings can make patient engagement challenging, with suggestions on how to improve the patient experience during these stressful care episodes.During this episode you will: Learn how patients with coexisting behavioral health and medical diagnoses typically have more pronounced symptoms Hear about how keeping a patient-centered focus can help to engender trust with patients who have behavioral health diagnoses Examine the importance of considering the entire patient, rather than using a disease-only or system-only approach Check out this White Paper from Coverys that prov...2024-07-0915 minHealthcare Perspectives 360The Challenge of Patient Engagement in the Emergency DepartmentThis episode focuses on how the care environment in the emergency department can make patient engagement challenging, with suggestions on how to improve the patient experience during these stressful care episodes. During this episode you will: Hear about the stressors that shape the patient experience in the emergency department (ED) Learn how family participation in patient care can help improve patient engagement during emergencies Listen to recommendations on how to improve communication with patients who are receiving care in the ED Hear about the importance of shared decision making when caring for patients in the ED...2024-06-1113 minHealthcare Perspectives 360Evolution of the Patient-Clinician RelationshipThis episode focuses on how the relationship between patients and healthcare professionals has changed over time and what can be done to continue the evolution. During this episode you will: Understand how trust between patients and clinicians can be fostered or challenged Hear how adaptability is needed from healthcare organizations to meet heightened patient expectations Listen to practices that promote patient-centered care Hear the importance of appreciating patient vulnerability, to see care through patient eyes Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/kn...2024-05-1413 minHealthcare Perspectives 360What Is a Patient Advisory Council, and How Do They Support Patients and Healthcare Professionals?This episode focuses on patient advisory councils—what they are, what they do, and how they help both clinicians and patients.During this episode you will: Understand the difference between patient advocates and patient advisory councils Recognize that PFAC composition should reflect the patient population it represents to avoid bias—with a goal to hear ALL voices, not just the majority Listen to how PFACs promote patient-centered care and improve patient safety by representing the patient’s perspective Explore how clinicians can partner with PFACs to advocate for positive changes in healthcare systems Check out this Wh...2024-04-0916 minHealthcare Perspectives 360What Factors Contribute to Patient Engagement?This episode discusses what the engaged patient looks like and how to set the stage for success as a clinician or patient. Panelists discuss the influence of artificial intelligence on the clinician-patient relationship and the importance of trust between clinician and patient to facilitate communication and engagement. During this episode you will: Hear discussions on how online information and artificial intelligence have affected patient-clinician interactions Learn how trust is central to patient engagement Understand how documentation in the patient record can build—or break down—trust between a patient and their clinicianHear how clinicians practice a whole-pe...2024-03-1215 minHealthcare Perspectives 360Why Is Personal Engagement in Patient’s Healthcare Important?This episode discusses why it is important for patients to be engaged in their own healthcare and how data support their involvement. Panelists discuss the relationships between patient engagement, patient satisfaction, and clinician well-being. During this episode you will: Hear the importance of nurturing the patient–healthcare professional relationship as a partnership Listen to a discussion regarding a patient who might be viewed as “difficult” but may actually be looking for more engagement with their clinician and to be partners in their care, representing an opportunity to increase trust in the relationshipExplore the positive correlat...2024-02-1315 minHealthcare Perspectives 360Clinician Well-Being: What Works, and What Doesn’tIn this final episode of our Clinician Well-Being series, the panel discusses which strategies are effective in improving wellness and which are not effective. The discussions will highlight recent evidence regarding wellness resources and how to maximize efforts—even small ones—to improve clinician well-being. During this episode you will: Hear that pizza parties and lip service from leadership don’t improve clinician well-beingListen to expert discussion on what clinicians really need from their leadership and organization to improve well-beingUnderstand that clinician well-being is a top-down strategy for successIdentify hope as a trait directly linked with well-bei...2024-01-0915 minHealthcare Perspectives 360Healthcare Clinician Well-Being: No One to Do the Work—Well-Being, Recruitment, and RetentionThis episode discusses what clinicians want and need to attain and maintain well-being in their professional roles. Discussions will touch upon the great resignation in healthcare and the factors that fueled this phenomenon, as well as ideas for improved retention of clinicians. Opportunities for evidence-based interventions to promote personal well-being will be shared. During this episode you will: Hear viewpoints on the great resignation in healthcareLearn how younger healthcare staff are positioned to advocate for improvements in clinician wellnessGet information on evidence-based interventions that increase individual wellnessGain insight on the needs and wants of clinicians to pr...2023-12-1215 minHealthcare Perspectives 360Healthcare Clinician Well-Being: Condition CriticalThis episode discusses the consequences of clinician burnout in the care of patients, as well as the consequences for the clinicians themselves. The discussion will explore the evolving understanding that clinician burnout is not an individual weakness but instead a systemic issue within healthcare. During this episode you will: Learn how the COVID-19 pandemic worsened existing burnout in US healthcare cliniciansRecognize that burnout is not a fault within an individual clinician but rather an occupational phenomenon experienced by people who work in healthcare Understand that although burnout is a systemic issue, individual clinicians can take actions to i...2023-11-1416 minHealthcare Perspectives 360Well-Being: The ScienceThis episode describes the science behind clinician well-being, which is key to combatting burnout. The effects of clinician well-being on patient care outcomes are discussed, as well as how a culture of stoicism has contributed to burnout. During this episode you will: Hear the evidence behind how humans are “hardwired” to notice the negatives Recognize the deleterious effects on patient care when clinician well-being is not prioritized Listen to viewpoints discussing how the culture of stoicism in healthcare has led to a crisis in clinician well-beingLink to TranscriptCoverys companies are a leading...2023-10-1014 minHealthcare Perspectives 360A Call to Action: Do We Have a Responsibility?Today we’re talking about the onus on medical professionals to address medical misinformation and promote improvement in public health. During this episode you will: Hear how misinformation may erode trust between clinician and patient Listen to methods to counter misinformation while bolstering trust between clinician and patient Hear opportunities to guide patients toward credible medical information sourcesLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk m...2023-09-1220 minHealthcare Perspectives 360Countering Convincing Medical MisinformationToday we’re talking about methods clinicians can use to manage patient care when misinformation is driving patient decisions.During this episode you will: Hear conversation regarding the use of professional literature to correct misperceptions Learn how accurate knowledge may not impact behavior when fear is involved Recognize that misinformation from patients presents an opportunity for open dialogue Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk m...2023-08-0819 minHealthcare Perspectives 360Medical Misinformation: A Growing Public Health ThreatToday we’re talking about how misinformation creates disparities in healthcare for patient populations and particularly how this problem affects marginalized populations. During this episode you will: Hear how misinformation historically has been portrayed and perceivedUnderstand how misinformation affects trust in the healthcare system Gain information on how misinformation widens disparities in healthcareLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to he...2023-07-1118 minHealthcare Perspectives 360The Medical Misinformation InfodemicToday we’re talking about the sociological drivers behind medical misinformation occurrence and spread.During this episode you will: Hear the sociological science behind the spread of medical misinformation Learn about the scope of influence that social media companies have regarding medical misinformation Explore how medical misinformation may mutate and spread across multiple social media platforms Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and ed...2023-06-1321 minHealthcare Perspectives 360Curbing Judgment: SDOH SeriesIn this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the importance of portraying a non-judgmental attitude to engender trust between patients and clinicians. During this episode, you will: Explore reasons patients may not be willing to share SDOH data with clinicians Reflect on implicit biases that may exist when analyzing SDOH data reported by patientsHear about ways to manage personal responses when observing systemic shortcomings that may contribute to disparities in healthcare Link to TranscriptCoverys companies are a leading provider of medical...2023-05-0918 minHealthcare Perspectives 360Effects on Practitioner Wellness: SDOH SeriesIn this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the aggregate effects that may influence clinician wellness.During this episode, you will: Gain firsthand perspective regarding how clinician wellbeing may be affected by the inability to meet patient needs Reflect on the myriad risks present when identified patient needs are not metConsider systemic barriers that complicate both wellbeing and need fulfillment Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys p...2023-04-1117 minHealthcare Perspectives 360Allocating Resources: SDOH SeriesIn this episode, we’re talking with Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the challenges associated with equitable resource allocation. During this episode, you will: Hear perspectives on the legal and ethical onus to respond to the needs identified by patients Learn how a trusting relationship between patients and clinicians is necessary to best identify and prioritize patient needs Explore the need for organizations to partner with each other to coordinate equitable resource allocation Link to TranscriptCoverys c...2023-03-1416 minHealthcare Perspectives 360Ethical Issues: SDOH SeriesIn this episode, Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt discuss The Joint Commission’s mandate to collect data on patients’ health-related social needs and the ethical issues surrounding this data collection.During this episode, you will: Hear perspectives on the ethical issues that are present when collecting information on patients’ health-related social needsConsider the legal/risk issues surrounding this initiative Appreciate the ethical obligation that clinicians feel to meet their patients’ needs in all aspects of care Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical...2023-02-1422 minHealthcare Perspectives 360Miscommunication—We Have Met the Enemy, and It Is UsIn this episode, internist Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss communication shortcomings and how they may fan the flames of patient anxiety and anger toward the healthcare system.During this episode, you will: Hear how the complexity of the healthcare system can create patient expectations that are difficult for clinicians to meetLearn how miscommunication can contribute to unmanaged expectations and patient angerGain knowledge of what can be done to help reduce patient and provider anxietyLink to TranscriptCoverys companies are a leading provider of medical p...2023-01-1019 minHealthcare Perspectives 360Open Notes or Opening Pandora’s Box?The 21st Century CURES Act, also known as Open Notes, has resulted in patients having rapid access to their medical information—sometimes even before their doctor sees it. In this episode, Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the good and the bad of this recently enacted legislation. During this episode, you will:Hear why some clinicians have changed their documentation habits Understand concerns defense attorneys may have about this legislationLearn how patient navigators can helpRecognize process changes that can help clinicians and patients adjust to these changesLink to T...2022-12-1320 minHealthcare Perspectives 360The Doctor Will Stream With You NowIn this episode, we discuss the future of telemedicine. Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the use of telemedicine during the pandemic and its place in medicine going forward.During this episode, you will:Understand why communication issues are a concern with telemedicineHear how one physician went from telemedicine skeptic to telemedicine believerAppreciate the steps needed to make telemedicine a routine part of healthcare delivery Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys p...2022-11-0820 minHealthcare Perspectives 360Hitting the Road With Travel NursesIn this episode, we discuss the topic of travel nurses. Internist Dr. Danielle Ofri, Nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the pros and cons of utilizing and working with temporary (or agency) nursing staff.During this episode, you will: Learn physicians’ perspectives on working alongside travel nurses during the pandemic Consider the risks associated with utilizing agency personnel Understand how travel nurses may become scapegoats for suboptimal care Appreciate what the best travel nurses have in common Link to TranscriptCoverys companies are a leading provider of medical professional liabilit...2022-10-1114 minHealthcare Perspectives 360Please Secure Your Own Mask Before Helping OthersIn this episode, we discuss how clinician wellness is more than resiliency, slow breathing, and yoga classes. Listen in as emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore share their perspectives for self-care in this “new normal” of healthcare. During this episode, you will: Consider the difference between self-care and systemic change as it relates to clinician wellness Explore why it is important to expand the concept of wellness beyond just cliniciansUnderstand the connection between supply chain shortages and moral injury Gain a quick and easy way to gauge yo...2022-09-1519 minHealthcare Perspectives 360The Criminalization of HealthcareThe prosecution of a nurse for a medication error sent shockwaves through the medical community earlier this year. Please listen as we discuss the criminalization of healthcare with emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore. During this episode, you will: Learn how clinicians feel about the RaDonda Vought verdictGain perspective on the talk around the C-suite coffee pot regarding this caseReflect on how a culture of safety is as important to healthcare professionals as it is to patientsLink to TranscriptCoverys companies are a...2022-08-1516 minHealthcare Perspectives 360The Long and Winding RoadIn this episode, we discuss the “Elephant in the Room”—what it's like to be 2.5 years into the pandemic. Our guests include emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore. During this episode, you will: Hear about the challenges that still need to be overcome in the wake of COVID-19Appreciate the impact that moral injury has had on healthcare workers Gain insight on hospital administrators’ perspectivesHear different perspectives related to travelling nursesUnderstand how patients measure their satisfaction with healthcareKnow the 3 questions patients want answered at the beginning of their he...2022-08-1517 minHealthcare Perspectives 360This Is One Tough CrowdIn this episode, we discuss the recent uptick in patient aggression and violence experienced by healthcare workers. Emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore, share their perspectives with Geri on this growing and concerning trend.During this episode, you will: Learn why patients are more aggressive than ever beforeHear how the pandemic may have contributed to increased levels of workplace violenceConsider strategies to defuse the increased levels of aggressionUnderstand the issues that unexpressed expectations can causeAppreciate patients’ top concern Link to TranscriptCoverys companies are...2022-08-1518 minHealthcare Perspectives 360Healthcare Perspectives 360: IntroductionWe rarely get to hear varying perspectives on contemporary challenges in patient safety and healthcare risk management all in one place—until now! Healthcare Perspectives 360 explores timely topics from multiple perspectives. Hosted by Geri Amori, PhD, each episode will feature candid discussions that include at least three of the following voices: physician, nurse, patient, lawyer, risk manager, or hospital administrator.Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to...2022-06-0800 min
Voices in Bioethics PodcastRisk Management with Josh Hyatt, DHSc, DFASHRMJennifer Cohen interviews Josh Hyatt about his experiences in the growing field of risk management in healthcare. Discussion covers risk management and its relationship to clinical bioethics. Photo 59693686 / Hospital © Spiroview Inc. | Dreamstime.com2021-12-0148 min