DTCX - Podcast Details

Shows

Let’s Laugh About It From MVMT to Turtle Beach: How Ryan Dell Built Global Brand Momentum | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Ryan:⁠LinkedIn⁠📲 Connect with Zoe:https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If thi...

2025-10-0935 min

Let’s Laugh About It Risk & Reward: The CX Career Starter’s Podcast with Rachel Greenawald | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Rachel:LinkedIn📲 Connect with Zoe:https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If...

2025-08-2835 min

Let’s Laugh About It The AI & CX Connection: Smart Tech, Real Talk, and a Few Giggles with Alice Shabazian | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Alice:Linkedin📲 Connect with Zoe:https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If...

2025-08-2140 min

Let’s Laugh About It From Garage to 9-Figure Brand: How MacCoy Merkley Scaled PLG with Community & Retention | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with MacCoy:https://www.linkedin.com/in/maccoy-merkley-95146815b/https://x.com/maccoymerkley?s=11📲 Connect with Zoe:https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe...

2025-08-1443 min

Partnership Mastermind Podcast From $0 to $30M in partner-sourced revenue in 5 years: the Phil Roireau PlaybookIn this captivating episode of the Partnership Mastermind podcast, host Chris Lavoie sits down with Phil Roireau, a trailblazer in SaaS partnerships and current co-founder and CEO of Consio. Phil shares his journey from being one of Gorgias' largest customers to spearheading their partnership program, which became one of the most admired in the SaaS industry. He reveals how he scaled the business from sub-$1 million to over $30 million ARR, with partnerships consistently driving more than 50% of net new revenue.Phil dives deep into the strategies that made Gorgias' partner program so successful, including their data-driven approach...

2025-08-1349 min

Let’s Laugh About It CX Q&A Gone Wild: Retention Tips, Customer Fails & Laughs | Let’s Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode resonates, share it with someone who needs a remin...

2025-06-2633 min

Let’s Laugh About It Growth from Your Passion: The Secret to Growing an Audience with Rohit Saini of CarawayFind Rohit on LinkedIn⁠Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode...

2025-06-1941 min

Let’s Laugh About It Find Joy in Your Work with Thomas Keller of Oats Overnight | Let's Laugh About ItFind Thomas on LinkedInThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episo...

2025-06-1237 min

Let’s Laugh About It Season 1 Finale! Recaps and Laughs | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode resonates, share it with someone who needs a reminder that their path doesn’t have to be perfect to be p...

2025-05-2217 min

Let’s Laugh About It Two Powerful Leading Ladies with Robyn Nissim and Sarah Grosz | Let's Laugh About ItFind Robyn on LinkedInFind Sarah on LinkedInThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here: https://partner.gorgias.com/letslaugh and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this video, you get it)📲 Connect with Zoe:Instagram: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co✨ If this episode resonates, share it with...

2025-05-1551 min

Let’s Laugh About It On the Line: Press 1 for Service with Roma Yumul of Ruggable & Kristina Keene of FlipThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-05-0959 min

Let’s Laugh About It Breaking the Glass Ceiling with Victoria Hana of G FUEL | Let's Laugh About ItJoin Zoe and Victoria as they dive into career pivots, swap hilarious customer service stories, and cover so much more in this can't-miss episode. Whether you're thinking of switching paths or just need a good laugh, this one’s for you!Check out G FUEL's CX JourneyUse code at LLAI20 for 20% off G FUEL for yourself!!Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you wan...

2025-05-0133 min

Let’s Laugh About It Ultimate Crossover: CX and Social with Katelyn Masek | Let's Laugh About ItFrom strategy to community-building, Zoe and Katelyn unpack the real work behind social media, the power of CX insights, and have fun with a quiz on customer reactions.Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-04-2443 min

Let’s Laugh About It Recognizing Your Potential with Ron Shah | Let's Laugh About ItIn this special Chew On This x Let's Laugh About It episode, Zoe and Ron share funny stories, CX insights, and how Zoe’s consulting agency first began.Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-04-1744 min

Let’s Laugh About It Virality Strategies with Jack Appleby | Let's Laugh About ItZoe Kahn and Jack Appleby from Future Social dive into the early days of social media, viral strategies, top SM manager tips, and stories from working with major brands.Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠here⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-04-1043 min

Let’s Laugh About It Turning Challenges into Opportunities with Max Wallace | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠here⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-04-0339 min

Let’s Laugh About It Humanizing the Customer Experience with Cate Marques | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠here⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-03-3153 min

Let’s Laugh About It My Story: Beating the Odds | Let's Laugh About ItThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠here⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-03-2050 min

Let’s Laugh About It Legal Nightmares: Escape Bad Work Contracts | Let's Laugh About It is BackThank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it here and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

2025-03-131h 00

Up Arrow Podcast Freedom Entrepreneurship: Building a Brand That Gives You More Than Just Revenue With Eric BandholzEric Bandholz is the Founder and CEO of Beardbrand, a men's beard care company. He started Beardbrand after leaving a corporate role to pursue his passion for men's grooming and beard care. Eric is also the host of Practical Ecommerce's podcast Ecommerce Conversations, in which he interviews startup founders and founders of brands valued at $100 million. In this episode… What does it take to be recognized by strangers on the street for your brand? You don't have to compete with big-name brands to get widespread recognition; you just have to relate to your customers. How ca...

2024-09-171h 18

Let’s Laugh About It LinkedIn is a Dating App? | Zoe Kahn Ft. Hyrum Taylor | Let's Laugh About It | Episode 27Zoe is back from her break!!!! (it wasn't a purposeful break). Turns out you should always triple check your audio because ya never know! We're so excited to be joined by Hyrum again! We talk all things... - DTCx Talks and Cross-Functional Communication. - LinkedIn is becoming a dating app? - Stand up for yourself in the workplace!!! Don't let people make you feel uncomfortable. - Positivity and how you really should be using social media. - Super human email? - Brands and using...

2024-05-0753 min

2024-03-2802 min

2024-03-2119 min

Let’s Laugh About It Reality: Life is SO Stressful Right Now... | Zoe Kahn | Let's Laugh About It | Episode 22We’re back and this was a reaaaaaaaaal one. Zoe is having a hard time - while having a good time? Zoe get super honest in this episode talking about how sometimes even if things are going well, it’s okay to be incredibly stressed about all of the moving parts (literally - because she's moving). This was one of our favorite episodes so make sure you listen! This week we chat all about... - Congrats to Mili from Gorgias on her promotion!!! We love Mili here at LLAI so everyone go cong...

2024-03-141h 03

Let’s Laugh About It Cross-Functional Experience & Pi**ing Off Twitter | Zoe Kahn | Let's Laugh About It | Episode 21Zoe and Jackie are back at it agaaaaaain and we're talking all things cross functional experience! This week we chat all about... - What happened to talkin' about Taylor?? - Zoe is Avril Lavigne's biggest fan. - Zoe and Jackie are movin' out. - Funny Twitter DMs. - Social media management and marketing. - Cross functional experience and communication. - ZMAs and how Zoe we the bed? - Brands of the Week: Ruggable & Lemme.

2024-03-071h 00

Let’s Laugh About It How We Got Cancelled | Zoe Kahn | Let's Laugh About It | Episode 20Zoe and Jackie are talking about how they got cancelled! Just kidding... kinda. No, but really, we're back in SD and we're so excited to chat with y'all. This week we chat all about... - Jackie's unfortunate car issues. - Zoe's life update - she put an offer on a house! - A convo about being in the office (do we miss it)? - Harvest shoutout!! - Feeling stuck and different than people your age. - Overcoming obstacles. - Cringey...

2024-02-291h 14

Let’s Laugh About It Management vs. Leadership ft. Live Waymo Demo | Zoe Kahn | Let's Laugh About It | Episode 19Zoe and Jackie are back in the same place, but this time not in San Diego - we're in Scottsdale, AZ! The gals had themselves a girls weekend and Zoe did some house shopping. They're here to chat all things health and wellness, Waymo & management and delegation. We hope you enjoy!! Today's theme... - Management and delegation! - The differences between a manager and a leader. - How to grow team morale. - How to make your team feel supported. - Friendly critiques.

2024-02-221h 20

yaylive, the loyalty podcast for DTC brands From Green to Gold: How sustainability can boost loyalty & drive profitability with Mikko Rekola, Chief Evangelist at WoolmanEpisode 8 of yaylive welcomes Mikko Rekola, Chief Evangelist at Woolman, a leading e-commerce agency that helps brands build and optimize their online store. With over a decade of experience in digital marketing and business development, Mikko has made a name for himself in the e-commerce industry. He has captivated audiences at renowned events like Shoptalk and the prestigious DTCx Talks, where he shares his knowledge to empower direct-to-consumer brands in optimizing their online stores. This episode explores how brands can make a positive impact at every stage of their product's life cycle. From production to...

2023-05-3037 min

eCommerce Evolution Episode 228 - The State of eCommerce, the Economy, and What to Do Next with Jeremy HorowitzJeremy Horowitz is one of my favorite follows on LinkedIn. He recently dropped some brilliant (and terrifying) posts about the economy, the impending debt crisis, and what DTC brands should focus on now. Jeremy and I go way back. In fact, this is our 4th podcast together over the years (he used to host a show too). Jeremy has been in the DTC SaaS space for years, having previously managed marketing for a large DTC brand. Jeremy is now the Sr. Partner Manager at Gorgias, and he and his team run the DTCX events, which h...

2023-03-2346 min

My Biggest Lessons with Chris Meade BFCM Prep and Lessons Learned with Shray JoshiChris Meade used Gorgias to generate over $1,000,000 in retail sales, learn how he did, and you can too.Shray Joshi joins Chris to share big mistakes they've made during BFCM in years past.Sign up for Chris' weekly newsletter Cross Commerce here, and connect with him on Twitter and Linkedin. Chris Meade is the co-founder & CMO of CROSSNET, the world’s first four-way volleyball game. Chris was honored with Forbes 30U30 for the 2021 Sports category. CROSSNET combines elements of the childhood game four square and volleyball in a competitive game to 11, win by 2. CR...

2022-11-0821 min

My Biggest Lessons with Chris Meade Baseball Lifestyle started as a community, now it's a thriving band | Josh ShapiroChris Meade used Gorgias to generate over $1,000,000 in retail sales, learn how he did, and you can too.After starting an Instagram account about the life of a baseball player. It grew into a community, and before he knew it a brand. This is his story, and the lessons learned along the way.Key moments in this episode of My Biggest Lessons4:35 Professional athletes who have made it to the big leagues5:30 Waiting until 1M in sales before spending money on advertising 7:00 Founder dynamics with a large age gap...

2022-11-0128 min

My Biggest Lessons with Chris Meade What happened when Birddogs advertised on Pornhub? Cael SchwartzChris Meade used Gorgias to generate over $1,000,000 in retail sales, learn how he did, and you can too.Cael Schwartz is head of product at Birddogs, he stopped by the DTCX studio in NYC to talk about their growth, Shark Tank, and advertising on platforms like Pornhub and Grinder.Key lessons in this episode.5:00 The Impact Chubbies had on two ecommerce founders6:13 Backlash from marketing emails 7:45 Funny stories 11:13 Day in the life of a head of product at an ecommerce company. 14:00 Inventory fuck ups

2022-10-2531 min

My Biggest Lessons with Chris Meade Living your (family) dream of living and working in Bali | Kenny FlowersLearn how Chris closed over $1M in wholesale business through Gorgias, and you can too. https://www.gorgias.com/customers/crossnetKenny Flowers is run by Kenny Haisfield, who founded the brand in 2015 when he quit his corporate consulting job in NYC to move in with his grandma in Bali and start making Hawaiian shirts for his friends.Key moments in this episode3:24 Going to College and Coming out as an entrepreneur, and telling your friends and family you’re starting a business.4:03 Visiting a family member living in...

2022-10-1829 min

Agency X We Make Websites Co-Founder Alex O'Byrne Shopify, Culture, Web 3Alex O'Byrne is the co-founder and managing director of We Make Websites, the Shopify Plus Agency for International Brands. He joins John Surdakowski on Agency X, part of the DTCX Podcast Universe.

2022-10-1345 min

My Biggest Lessons with Chris Meade Don't underestimate yourself - Emanuel Storch Blackbird FoodsChris Meade used Gorgias to generate over $1,000,000 in retail sales, learn how he did, and you can too.Emanuel Storch is the founder of Blackbird foods, based out of NYC the OG plant protein and frozen pizza. Based Now the fastest growing pizza brand. Prior to this, he was the founder of Simpli gum.Key moments in this episode0:00 Intro and how Blackbird Foods became the best plant based pizza and fastest growing pizza brand in the world.3:00 Getting started with plant based meats to restaurants for plant based meat. 60% of...

2022-10-1121 min

My Biggest Lessons with Chris Meade Cashflow is king when it comes to growth - Pete SennaChris Meade used Gorgias to generate over $1,000,000 in retail sales, learn how he did, and you can too.Pete Sena is a creative entrepreneur and forward-obsessed business builder and founder of Digital Surgeons. He brings over 20 years of experience with him, working on brands like Lego and Hershey to American Express and SalesforceTopics and Lessons.Lessons Pete has learned, and shares with the audience.Get your contract signed before giving away work. (Working with two major celebrities created a breakthrough campaign but had to chase the money)You have to start...

2022-09-2730 min

My Biggest Lessons with Chris Meade It's easier your second time around - Dan Demsky Unbound MerinoChris Meade used Gorgias to generate over $1,000,000 in retail sales, learn how he did, and you can too.Dan Demsky is a co-founder of Unbound Merino. A premium apparel company made for travel. 3:45 Getting started and positioning a premium brand online 9:35 How do customers understand about Merino and the properties.11:35 Do customers come back or buy more.13:25 The skills from a video production company that helped to launch an ecommerce brand with customers instead of clients.15:20 Biggest lessons and mistakes, including hiring much faster than they could keep up...

2022-09-2025 min

My Biggest Lessons with Chris Meade Mike Fata lost 120lbs AND sold his hemp company Manitoba Harvest for $419,000,000Chris Meade used Gorgias to generate over $1,000,000 in retail sales, learn how he did, and you can too.Mike Fata is the founder of Manitoba Harvest. A company that makes natural hemp foods sold online and in-store. Get in contact with him, and learn more about mentoring here.2:00 Thoughts on college and university and educating yourself. There are more ways to educate yourself than traditional channels.4:30 How Mike funded the original iteration of Manitoba Harvest. Now as an investor, Mike shares what types of investments he makes in products, and founders he'd like...

2022-09-1321 min

My Biggest Lessons with Chris Meade Feeling good - Ryan Gresh Founder of The Feel Good LabChris Meade used Gorgias to generate over $1,000,000 in retail sales, learn how he did, and you can too.Athletes treat pain with many different remedies, but many have side effects or other bad stuff. That's why Ryan Gresh started the Feel Good Lab.2:37 Mark Cuban tackling pharmaceuticals.3:46 Creating products without bad ingredients for transdermal delivery, but keeping the ingredients that work.5:20 Getting customers to trial a new product when you're in chronic pain through authoritative8:30 Selling on QVC and making the claims around brand level natural messaging.13:00...

2022-09-0624 min

My Biggest Lessons with Chris Meade You Gotta Have Faith! Vitafive CoFounder Nik HallNik Hall is a follower of Christ, husband to the best wife, and the cofounder of vitafive, an emerging gummy vitamin brand with high quality ingredients and now a lower sugar gummy vitamin alternative that we have launched into Target and HEB (while previously scaling our sugar gummy into over 7,000 retail doors. Key times in this episode 3:30 Why people stop taking their vitamins after a few weeks and lifetime value drops.5:30 Managing regulations and following best practices.9:30 Good vs bad partners. Stay away from drug stores like CVS and Walgreens.

2022-08-3022 min

My Biggest Lessons with Chris Meade Be where the chicken is - Ross Mackay Daring FoodsRoss Mackay is the CEO and Co-founder of Daring, a chicken alternative available in 10,000 grocery stores and 1000 restaurants around America. He chats with Chris about scaling retail sales, and taking a be where chicken is approaching.Key Moments in this episode0:30 How Adam started Daring getting into grocery stores and restaurants.4:15 Identifying their ideal customer for profitable distribution.7:00 Being where people buy chicken which is rarely online.10:16 Driving retail sales through 12:46 How a carnist like Chris Meade can enjoy plant based chicken.16:00 Hiring for aptitude v...

2022-08-2320 min

My Biggest Lessons with Chris Meade Kanga Coolers from Shark Tank to Tik Tok - Austin Maxwell My Biggest LessonsEngineer turned Entreprenur Austin Maxwell started out on Shark Tank, and now he's selling coolers around the country.Austin shares his secrets to:Generating his first $100K in sales to get on Shark TankDominating trade shows as a sales channel and form of lead generationThe Shark Tank impact on a growing businessAll ships sink eventually, including the partnerships you launched your business with.How Austin is currently finding high ROI on Tik Tok.Sign up for Chris' weekly newsletter Cross Commerce here...

2022-08-1627 min

My Biggest Lessons with Chris Meade Tiffany Krumins shares the lessons she's learned since the pilot episode of Shark TankTiffany Krumis auditioned for the first ever episode of Shark Tank – and struck a deal with Barbara! Hear how she grew and sold her first business, and the lessons she’s taking into her next one2:00 Intro and be coming an accidental entrepreneur, and casting for the first ever episode of Shark Tank and making a deal with Barbara.4:00 Convincing a shark to make an investment with no prior experience.5:00 What’s it like working with a shark, up to selling the company.6:45 How has Shark Tank changed? There are very few in...

2022-08-0921 min

My Biggest Lessons with Chris Meade Growing from a novel print on demand store to a Real business with Crown and Paw Founder Adam ReedAdam is the founder of Crown & Paw, a brand that sells totally unique products to every single customer. He scaled from Zero to $10 Million in 9 months in a space where serious scaling appears to be impossible.Key moments in this episode.0:22 Going to 10 million in revenue through print on demand4:30 Print on demand is not dropshipping. 6:00 Keeping customers happy while automating the entire process. 7:00 Dealing with payment processors and credit cards amid delayed orders.8:30 Dealing with customer service going into the holiday season10:00 Pivoting to a...

2022-08-0223 min

My Biggest Lessons with Chris Meade UBall Founder Tim Shields drops major networking secret he wished he knew soonerTim Sheilds invented a sport! He joins Chris to share his biggest lessons, along with his journey of inventing and launching a sport!1:00 Recent success of UBall, and what it is.2:00 What if James Nasmith invented basketball today?3:30 The painpoint that lead to the product being invented.4:45 Growing the sport and learning lessons the hard way6:30 Manufacturing issues.8:30 Quality testing to make sure the product can survive, and not testing in extreme heat.11:10 Working with big names like Lonzo ball, and motivating them to continue...

2022-07-2626 min

My Biggest Lessons with Chris Meade This DUDE did over $702,000 in sales on Amazon Prime Day | Sean Riley Dude WipesSean Riley has gone from being on Shark Tank to millions of dollars a year in sales.Clean your butt. https://dudeproducts.com/ 1:17 with the story of how it was created, and launching a company while having full time jobs.4:50 Going from some cool learnings to making it a full time with less than 100K in sales by going through an incubator, and taking part time jobs to make ends meet.6:00 Getting into more retail stores and sections, and launching complimentary products that grow bigger and faster.

2022-07-1922 min

My Biggest Lessons with Chris Meade Connor Renton Sold Into Loblaws (and ended up with 20,000 extra units)Connor Renton is a 3x founder and has been featured across Canadian Media platforms including BlogTO, Global News, and Sixbuzz. He runs one of Canada’s Largest Men’s basketball leagues - Brodie Rec League - with over 10,000 annual players and is cofounder at Boostbear. The worlds first better for you protein candy which has amassed over 75,000 followers in under a month all from organic content. Visit boostbear.com to join the waitlist. Key moments in this episode.1:00 How Chris and Connor go connected via cold email2:45 The history of Booster Bear4...

2022-07-1221 min

My Biggest Lessons with Chris Meade Bala Bangles Cofounder Max talks Shark Tank, big PO's and mixing business with pleasure.Connect with Max, Cofounder of Bala Bangles on LinkedIn. Bala Bangles reinvented the way people work out by wearing the weights, and looking at how people work out at home.4:30 Talking about the first iterations of the product and messaging, and blurring the lines of fashion and fitness.7:45 Not relying on performance marketing and discounts earlier.11:30 Almost being bankrupted with large orders from big box retailers, and lessons from Mark Cuban.14:30 Working with retailers where you stand out vs blend in.17:45 Being burned by retailers and influencers that rip...

2022-07-0524 min

My Biggest Lessons with Chris Meade An LTL Showed up to their SF Residence! Nikki Elliot and Michelle Razavi cofounders of EvaliMichelle and Nikki started Elavi to fulfil their own need for Functional, shelf-stable snacks designed to go with you anywhere and help with cognitive focus, balanced mood, athletic recovery, and overall vitality in a delicious, convenient way.4:00 Starting by bootstrapping, which is amazingly hard to5:20 Balancing full time focus form one co-founder without both having to deplete their safety nets and the importance of having a co-founder. Making contribution of both sweat equity and capital equity and managing the dynamics.9:30 Starting their retail strategy local to keep acquisition costs down, and find out w...

2022-06-2823 min

My Biggest Lessons with Chris Meade $30,000,000 in sales through community led growth and partnershipsAsh Melwani is cofounder and CMO at Obvi, a health and wellness supplement brand. He joins Chris Meade to talk about the growth of their brand to over $30M in sales over the last 30 months.3:30 Setting up partnerships with legacy brands like Entenmann's and Reese's for partner and customer value and understanding.9:00 Advanced marketing and collaborating with other brands.12:00 Ash shares his biggest lessons which include not testing enough, bad flavours.15:00 Keeping it simple with unanimous approval in house for flavouring.17:00 Power of their Facebook community for R&D.

2022-06-1522 min

My Biggest Lessons with Chris Meade Launching a medical device company leads to some big lessons learnedSweating is hard to stop unless you are always wearing deodorant or spend money on Botox. Mathieu Mireault is the co-founder and marketing director at Dermadry. The world's leading manufacturer of iontophoresis machines for the treatment of hyperhidrosis, a medical condition characterized by excessive sweating that affects approximately 1 in 20 people worldwide.Key moments in this episode3:00 Figuring out how to start a business when you have no experience 6:00 Knowing your competition's weakness (that can be your strength). Especially in older industries7:30 Dealing with the microchip shortage.10:30 Self financing a...

2022-06-1419 min

My Biggest Lessons with Chris Meade Michael Uy Shares lessons on generating 1.6B ViewsMichael Uy is a retired content creator who has built Tik Tok houses and generating 1.6B views.What it's like setting up and living in a Tik Tok house.Lessons learned from the creatives and the brands buying.Focusing on one platform first and using that to grow other platforms.Why some influencers make it, and others don't.The hardest lesson he learned - taking off more than he could chew.Sign up for Chris' weekly newsletter Cross Commerce here, and connect with him on Twitter and Linkedin. Chris Meade is the co-founder & CMO...

2022-06-0720 min

My Biggest Lessons with Chris Meade Shopify Subscriptions in 2022 | Chase Alderton RechargeChase Alderton is a partner marketing manager at Recharge. I’ve used them since 2015 to manage my subscriptions, but a lot has changed since then. He’s going to be sharing some interesting data and insights to keep your revenue recurring. You can also find him as host of the Hit Subscribe podcast, hello to any listeners who have joined us from there.In this episode we discuss.What do subscription brands need to know in 2022?- Themes from Charge X-Acquisition vs Retention-Strategies for rete...

2022-06-0222 min

My Biggest Lessons with Chris Meade You can't grow to 8 figures of revenue working in your business | Chelsea Moore BOXFOXChelsea Moore is the Founder and CEO of BOXFOX -- whose goals make it easy to build custom gifts and keep in touch with your friends, thy've grown to 47 employees and 8 figures in revenue.Key moments in this episode.4:20 The choice to keep fulfilment in house even with higher costs to keep presentation and flexibility to their high standards.6:50 Working with other online retailers and what the deal structure looks like.12:30 Covid-19 refocusing what investments matter most versus doing every trade show they can do, and the importance of unplugging.13:50 Working on the business vs in...

2022-05-3124 min

My Biggest Lessons with Chris Meade Reducing Passive Churn, Getting a Show on Netflix | John Roman Technically SpeakingJohn Roman is the co-founder and CEO of BattlBox, and Carnivore Club. They’re bad ass subscription boxes, with a show on Netflix, and they sold last year.Reducing passive churn- Make sure your payment processor has auto card updater- Walk through Churnbuster flow- Once Churnbuster completes it’s campaign, our CS team takes over and make attempts from their endGetting a show on Netflix- We have always lead with Content and Community as two of our main pillars. Content first lead to u...

2022-05-2623 min

My Biggest Lessons with Chris Meade Working with your husband, and first hires in an iOS world | My Biggest LessonsIn 2015 my husband, Colby, and I founded Thread Wallets. Through our venture, we have found an irreplaceable sense of freedom and happiness as we see our vision unfold. I love coming up with creative ways to market a product or idea and I enjoy brainstorming ways to build long-lasting brands.I believe in the power of surrounding yourself with smart and talented people who are dedicated to creating and building. I love helping others achieve success for themselves and I feel passionate about helping them find the same freedom I have found in my entrepreneurial and creative...

2022-05-2425 min

My Biggest Lessons with Chris Meade Shopify Gift Cards - Growth, Distributing, Selling Shopify Gift Cards | Rhian Beutler Govalo CEORhian is the founder and CEO of Govalo. They make gifting on Shopify easy. Prior to this she co-founded venntov, the creators of SEO Manager,Order Lookup, and Clockedin. She has been building in the Shopify ecosystem for almost a decade. In this episode we talk about:2:00 Challenges of giftcards, including making a better gifting experience for the people buying. There are also accounting and regulatory challenges. Giftcards are a liability on your balance sheet. Starbucks has over $1,000,000,000 in liabilities based on gift card balances.5:20 Selling multiple gift cards is...

2022-05-1915 min

My Biggest Lessons with Chris Meade Lessons learned buying into a family business and selling CBD chocolates.Patsy's Candy is a confectionary business with over 100 years of experience. They also make CBD chocolates that almost landed him in jail.2:30 Starting by selling CBD tinctures at farmers markets and trade shows before selling a couple of businesses to focus on CBD chocolates.4:45 Scaling taboo brands when you can't market on Facebook and you have to rely on word of mouth and community.8:22 Buying into a family business and updating an old assembly line.13:30 Looking at the legal challenges of selling a product derived from cannabis.Sign up...

2022-05-1720 min

My Biggest Lessons with Chris Meade Is Spin to Win DEAD?! Ben Jabbawy shares the data | Technically SpeakingBen Jabbawy sold his company Privy to Attentive for 9 figures! He’s also the host of Ecommerce Marketing School Podcast with over half a million downloads! We catch up to discuss trends around email marketing and SMS including everyone’s most controversial tool - the spin to win!2:30 Spin to win. It gets a bad rep but it can be useless. Ben also shares other lead capture strategies and tactics.6:00 Ben shares the latest stats on SMS and email deliverability11:00 Ben talks consolidation of Shopify apps and biggest takeaways from his podcast.Lu...

2022-05-1226 min

My Biggest Lessons with Chris Meade Bootstrapping Outway Socks to $10M in sales | Rob Fraser | My Biggest LessonsRob Fraser is a 5X national team professional cyclist! Now he's spending his time growing Outway, a sock brand which he's bootstrapped up to $10M in sales. Now it's time to scale to $100M.After wearing his cycling socks all day, he realized that they could be a bit better in quality.2:45 Getting people to buy $15 - $20 socks on the internet that they can't feel before buying. Rob started in person to get people to buy, try, and build trust. They also told the story for cyclists, runners, and other athletes.8:30 Combating iOS...

2022-05-0923 min

My Biggest Lessons with Chris Meade Hiring a Shopify Agency | John Surdakowski Technically Speaking DTCX PodcastJohn Surdakoski is founder and CEO of AVEX. A Shopify Plus design agency based out of NYC. He's also the host of the Agency X ecommerce podcast.He shares what to look for when choosing an agency to take your business to 7,8,9 figured.What's right for one brand isn't always right for another. You might not be a designer, but you can write an email.Red flags when hiring an agency (other than pushy aggressive sales staff).John also shares some cool interesting builds he's put together.Lucas Walker is a serial entrepreneur founding Venngage, Treats...

2022-05-0528 min

My Biggest Lessons with Chris Meade Drive retail sales with performance marketing - Shray JoshiShray Joshi is the founder of Good Peeps. He’s run performance marketing at brands like Health Aide, and Nuggs. If you’re a CPG marketer, this episode is a must watch.5:45 How CPG entrepreneurs can plan for profitable marketing using data. You have to know your LTV for it to be profitable.8:25 Finding undiscovered platforms that are more appropriate for your brands, and balancing the blend of offline and online advertising. Online targeting can translate to offline sales.11:30 Keeping content production in-house (and what tasks are better outsourced), and keeping focus on more...

2022-05-0321 min

My Biggest Lessons with Chris Meade Steve O'Dell, Tenzo Tea Founder Shares His Biggest LessonsSteve O'Dell joins Chris Meade to share the biggest lessons he's learned while building Tenzo Tea, a CPG brand who makes the best matcha tea. Steve shares with Chris.How they got their first retail accounts by knocking on doors and cold calling.Dealing with knock offs and me too products especially on Amazon.Building trust for taste when selling online, and the products have a hard reputation.Building out a successful subscription program without breaking the bank.Making your first hires. Steve says to go uncomfortably long with as few people as possible.Having boundaries with your...

2022-04-2622 min

My Biggest Lessons with Chris Meade Amazon Selling Secrets (and mistakes to avoid from a former Pier 1 executive).Justin Grice was an executive at Pier 1. He watched the mistakes they made and shares them to help make sure you don't make the same mistakes.Pier 1 went through Chapter 11 after being in business for nearly 60 years after not being able to position itself as a value provider.The importance of building out a good tech stack early onViewing your listings through the lens of the customer to ensure that you're demonstrating enough value to get them to purchase.Lucas Walker is a serial entrepreneur founding Venngage, Treats Happen, and Rolled Up. Connect with him on...

2022-04-2120 min

My Biggest Lessons with Chris Meade Hush sold for $50M! Here's how.Started in 2018 to fill the market for weighted blankets, Aaron Spivak and Lior Ohayon launched a business that grew to $40M in less than 5 years.Starting with their first product, Aaron shares how they manufactured their first run, and the lessons they learned about communicating and figuring out what they had to pay, and when they had to pay it.Canada is a unique market. Instead of trying to spread everywhere, Aaron stayed in Canada vs going international and expanding in the US first.Forecasting future sales is tricky. One lesson Aaron shares...

2022-04-1925 min

My Biggest Lessons with Chris Meade This single mother started a food business in her kitchen!Melissa Mills started SpreadEm Kitchen on her bicycle! Now her dips are sold across Canada. Hear her story.Lucas Walker is a serial entrepreneur founding Venngage, Treats Happen, and Rolled Up. Connect with him on Twitter, and LinkedIn.

2022-04-1430 min

My Biggest Lessons with Chris Meade World's fastest growing luxury hot sauce brand! My Biggest Lessons with Nick Guillen Truff CoFounder.Since working from a young age, both Chris Meade and Nick Guillen have had part time jobs and side hustles. One of those for Nick was picking up Instagram handles. When @sauce was available, he had to scoop it up.He never thought he'd be the co-founder of the worlds largest, and fastest growing luxury hot sauce brand.The importance of patience when it came to growing wholesale, increasing leverage with Hiring from customer bases because your employees understand your brand.Working close to customers in store where the details matter. Using Truff at a grocery s...

2022-04-1223 min

My Biggest Lessons with Chris Meade Sections everywhere? Shopify Online Store 2.0 everything you wanted to know!Anne Thomas is the cofounder of the Design Packs Shopify app, which adds new sections and page templates to your store for a custom look. When she's not helping merchants makeover their stores, she also conducts technical and UX audits through Shop Critique and teaches web development part-time. Previously, she was the Tech Director at Out of the Sandbox and helped launch themes like Turbo and Flex.On this DTCX podcast, exceptional ecommerce, Anne Thomas talks about a number of Shopify Updates to their Online Store 2.0 including the much anticipated Sections Everywhere.

2022-04-0720 min

My Biggest Lessons with Chris Meade This Rainmaker has a business therapist!Jake Karls, Co-founder & "Rainmaker" of Mid-Day Squares joins Chris Meade in this episode to explain what a Rainmaker title is all about - in other words, he builds relationships and makes noise. Jake wanted to be able to have the freedom of exploring different passions. To be unapologetically himself. Growing up surrounded by other ambitious and hardworking entrepreneurs in his family, going through challenging times, uncertainty and resilience is what inspired Jake to build something of his own.Mid-Day Squares manufactures functional chocolate bars: Everything a chocolate bar isn't, everything a protein bar wishes it was.

2022-04-0520 min

My Biggest Lessons with Chris Meade What you need to watch out for when hiring your first call centerNathan Tone, CEO of Wrrk, an outsourced contact center that supports brands like Unbound and Goop joins us to talk about the top 3 things to look for when out sourcing your customer support.

2022-03-3119 min

My Biggest Lessons with Chris Meade Why did this CEO wait until $20M to start hiring?BrüMate Founder, Dylan Jacob grew the company to $20M relying only on freelancers, but wishes he hired a full time CFO much sooner. Through his entrepreneurial journey, Dylan had a few quick wins but no major achievements. He was focused on constantly pushing the boundaries of innovation and was motivated to create a product and a brand that people would love. From BrüMate’s inception to getting to $20M in revenue, Dylan focused on outsourcing everything from finance to shipping. A few lessons from Dylan covered in this episode: Find team players...

2022-03-2930 min

My Biggest Lessons with Chris Meade Fight Shopify Chargebacks and Win - Karisse HendrickKarisse Hendrick shares how to beat chargebacks and prevent them plus other fraud.Listen to her podcast Fraudolgoy on Spotify and Apple podcasts. Connect with her on LinkedIn.Lucas Walker is a serial entrepreneur founding Venngage, Treats Happen, and Rolled Up. Connect with him on Twitter, and LinkedIn.

2022-03-2427 min

My Biggest Lessons with Chris Meade Patrick Schwarzenegger - Behind the scenes of a celebrity-led CPG brandChris sits down with Patrick Arnold Shriver Schwarzenegger, co-founder of Mosh — a better-for-you protein bar designed to provide clear fuel for your brain. Learn how his celebrity status and influence impacted the launch of his brand, and hear about the challenges he still faced in spite of those benefits. In this episode, Patrick shares secrets, mistakes, and a few things he wishes he would have done differently when launching MOSH. "It’s amazing to be sold out. It's another to not have inventory for months at a time." You won’t want to miss this episode and learn about the st...

2022-03-2218 min

My Biggest Lessons with Chris Meade Val GeislerLucas Walker is a serial entrepreneur founding Venngage, Treats Happen, and Rolled Up. Connect with him on Twitter, and LinkedIn.

2022-03-1729 min

My Biggest Lessons with Chris Meade Chase DimondChris sits down with email guru Chase Dimond to talk about the biggest mistakes brands are making in the world of email & sms marketing. You won't want to miss this. Sign up for Chris' weekly newsletter Cross Commerce here, and connect with him on Twitter and Linkedin. Chris Meade is the co-founder & CMO of CROSSNET, the world’s first four-way volleyball game. Chris was honored with Forbes 30U30 for the 2021 Sports category. CROSSNET combines elements of the childhood game four square and volleyball in a competitive game to 11, win by 2. CROSSNET is now available at 3000+ re...

2022-03-1530 min

My Biggest Lessons with Chris Meade Chris Meade shares The Biggest Lessons he's learned (and a new series)Chris and Lucas share some of the biggest lessons they've made from nearly catastrophic events. They've both messed up big time, so listen closely, and avoid costly mistakes.Make sure you're subscribed, because Chris will be bringing you big lessons each week from other entrepreneurs.Lucas is going to be talking to vendors and tech partners in the ecommerce ecosystem to keep your store fine tuned and winning.Chris Meade woke up to a big box retailer definitely know of discounting Crossnet 50% at the end of season. Which is totally reasonable....

2022-03-1021 min