Shows
Innovate for ImpactEp #155 - Bryony Tucker & Abi Cooper - How batyr meaningfully include lived experience in everything they doIn this episode, Tracey Newman and Dan Bentley speak with Bryony Tucker, the COO and Abi Cooer, the Youth Advocacy Lead at Batyr.This discussion explores how their organisation meaningfully incorporates young people's lived experiences into every aspect of their mental health work, from organisational decision-making to program design. They share practical strategies for creating safe spaces, sharing power, and ensuring that young people's voices are not just heard, but actively shape the organisation's mission and approach.Here is a taste of what Tracey and Dan cover in the conversation:Batyr's mission...
2025-05-1136 minInnovate for ImpactEp #154 - Rohan Feegrade: How Lutheran Care’s Bold Vision is Delivering ResultsIn this episode, Tracey Newman and Dan Bentley speak with Rohan Feegrade, the CEO at Lutheran Care.This discussion explores the organisation's innovative approach to social services, highlighting their strategic focus on creating systemic change through collaborative partnerships and holistic support across child protection, homelessness, and allied health services. They also discuss about the Lutheran Care's award-winning initiatives, such as the "Be the Village" foster care program and the Toward Home Homelessness Alliance, which demonstrate their commitment to addressing community vulnerabilities by amplifying the voices of those most in need.Here is a taste...
2025-04-2739 minInnovate for ImpactEp #153 - Lucas Patchett: How Orange Sky Laundry Empowers Their People To Continuously Improve Their Service DeliveryIn this episode, Tracey Newman and Dan Bentley speak with Lucas Patchett, the CEO at Orange Sky Laundry.This discussion explores how Orange Sky Laundry, a non-profit organisation that provides free laundry and shower services to people experiencing homelessness, has empowered its people to continuously innovate and adapt to meet the evolving needs of the communities they serve. Lucas also highlights Orange Sky's culture of giving things a try, celebrating both big and small innovations, and maintaining a focus on connection and community impact, even as the organisation has grown significantly over the past 10 years.
2025-01-2629 minInnovate for ImpactEp #152 - Tony Wai - How Third Age Health's big goal has empowered their people to continuously improveIn this episode, Tracey Newman and Dan Bentley speak with Tony Wai, the CEO at Third Age Health.The discussion explores on how Third Age Health, a medical provider in New Zealand, has been able to achieve significant growth and improvements in their aged care services. It also covers Third Age Health's focus on providing consistent, high-quality care, implementing Kaizen methodology, leveraging digital systems, and addressing workforce challenges - all with the goal of better supporting older people in their care.Here is a taste of what Tracey and Dan cover in the conversation:
2025-01-1236 minInnovate for ImpactEp #151 - Niki Rittinghausen & Magda Ojeda Amplifying Diverse Voices in Aged CareIn this episode, Tracey Newman and Dan Bentley speak with Niki Rittinghausen and Magda Ojeda from Center for Cultural Diversity in Aging.The discussion explores on how they amplify the voices of diverse seniors in the aged care system. Through collaborative community engagement, they were able to capture valuable insights and recommendations to improve cultural inclusivity and accessibility in aged care services.Here is a taste of what Tracey and Dan cover in the conversation:Explain the goal of the project to ensure diverse seniors' voices are heard in the aged care...
2024-12-0842 minInnovate for ImpactEp #150 - Charli English: How Oaktree are creating the future they want to createIn this episode, Tracey Newman and Dan Bentley speak with Charli English, the CEO of Oaktree.The discussion explores how the youth-led organisation Oaktree is creating the future they want to see. They are taking a decolonial approach to funding grassroots youth-led initiatives across the Asia Pacific, and co-creating their strategy with young people and partners to challenge perceptions about youth leadership in the development sector.Here is a taste of what Tracey and Dan cover in the conversation:Oaktree supports grassroots youth-led organisations across the Asia Pacific through their Oaktree Youth...
2024-11-2439 minInnovate for ImpactEp #149 - Allison Wainwright: How Family Life use client-centricity and place based approaches to deliver better outcomesIn this episode, Tracey Newman and Dan Bentley speak with Allison Wainwright, the CEO of Family Life.The discussion explores the innovative, community-centered approaches of Family Life's strategic focus on community listening, designing community-driven solutions, empowering local leaders, and collaborating with other place-based organisations to drive systemic change.Here is a taste of what Tracey and Dan cover in the conversation:Family Life focusing on supporting families and building community networks and has a deep interest in working with children and helping them thrive.Talks about the common anxiety people have about...
2024-10-2733 minInnovate for ImpactEp #148 - Matt Barnes: Ways to tell your organisation's story that gets resultsIn this episode, Tracey Newman and Dan Bentley speak with Matt Barnes, the Owner of Rogue Creatives and Podcast Host of Creating Good.Matt shares about innovative ways for organisations, especially nonprofits, to effectively tell their story and connect with supporters. Matt shares his strategic storytelling framework and insights on reframing nonprofit storytelling to focus on the organisation's expertise and mission rather than just highlighting problems.Here is a taste of what Tracey and Dan cover in the conversation: Rogue Creatives' strategic storytelling framework helps clients identify their unique character and story.C...
2024-10-1323 minInnovate for ImpactEp #147 - Alison Covington - How Good360 Australia built an incredible platform through partnershipsIn this episode, Tracey Newman and Dan Bentley speak with Alison Covington, the Founder and Managing Director of Good360 Australia. The organisation has built an innovative platform to match businesses' brand-new unsold goods with charities and individuals in need across the country. The conversation also covers the challenges and logistics involved in creating this system, the impressive impact Good360 has achieved, and the organisation's ongoing need for support to further scale its operations.Here is a taste of what Tracey and Dan cover in the conversation:Overview of Good360 Australia's mission to m...
2024-09-2924 minInnovate for ImpactEp #146 - Kate O'Hara - How Food Bank WA are using innovative methods to ensure healthy food is available to allIn this episode, Tracey Newman and Dan Bentley speak with Kate O'Hara, the CEO of Foodbank WA, a leading food relief organisation in Western Australia. The organisation has implemented creative procurement methods, expanded mobile distribution services, and rebranded its nutrition education program to ensure healthy food is available as a basic human right for all Western Australians.Here is a taste of what Tracey and Dan cover in the conversation:The organisation's mission to ensure "healthy food for all - it's a basic human right" in Western Australia.Foodbank WA has innovated i...
2024-09-1536 minInnovate for ImpactEp #145 - Michelle Greenwood: How lived experience helped Invisible Illnesses to become an impactful organisationIn this episode, Tracey Newman and Dan Bentley speak with Michelle Greenwood, the Founder and CEO of Invisible Illnesses, a charity that provides support and services for people living with invisible illnesses. Michelle shares her personal story of being diagnosed with fibromyalgia and how that experience led her to create Invisible Illnesses, which has grown to support over 5,000 members in Western Australia and aims to expand nationally.Here is a taste of what Tracey and Dan cover in the conversation:Michelle shares her personal story of being diagnosed with fibromyalgia and the c...
2024-09-0124 minInnovate for ImpactEp #144 - Tamara Searant: How Guide Dogs NSW/ACT are using their mission to create better outcomes for the people they supportIn this episode, Tracey Newman and Dan Bentley speak with Tamara Searant from Guide Dogs NSW/ACT, about how their organisation is working towards creating a more accessible and inclusive world by 2030. The organisation is implementing innovative strategies focused on policy, enforcement, and education to address systemic barriers and empower the low vision and blind community.Here is a taste of what Tracey and Dan cover in the conversation:Guide dogs' mission to create a more accessible and inclusive world by 2030Removing systemic barriers to inclusion for people with low vision or blindnessAccessibility and...
2024-08-1820 minInnovate for ImpactEp #143 - Lots of people are talking about innovation, but not many are doing it. Here's whyIn this episode, Tracey Newman and Dan Bentley discuss the common challenges organisations face in trying to innovate, such as lack of resources, risk aversion, and difficulty measuring impact. Dan and Tracey share a "secret" that successful leaders use to create innovative and impactful organisations - focusing on building a collaborative, innovative culture rather than just individual projects.Here is a taste of what Tracey and Dan cover in the conversation:Why innovation is elusive for many organisations, despite its importanceLeaders face challenges such as overload, lack of resources, and pressure for short-term outcomesCommon...
2024-08-0416 minInnovate for ImpactEp #142 - Is it innovation or continuous improvement?In this episode, Tracey Newman and Dan Bentley discuss the difference between innovation and continuous improvement in organisations. The hosts emphasise that the terminology is less important than the focus on making positive changes and improvements that benefit the clients or people being served, whether through solving problems or pursuing new opportunities.Here is a taste of what Tracey and Dan cover in the conversation:Innovation is defined as making things better than they are, with a focus on positive change for clients/residents.Continuous improvement vs innovation terminology doesn't matter, the focus should...
2024-07-1608 minInnovate for ImpactEp #141 - Sharing decision making at all levels of the organisationIn this episode, Tracey Newman and Dan Bentley discuss how organisations can share decision-making at different levels, including strategic, program/service, and individual levels, in order to better meet the needs of clients and stakeholders they support through more inclusive and collaborative processes. Practical tips are provided on setting up structures and processes to facilitate shared decision-making.Here is a taste of what Tracey and Dan cover in the conversation:Sharing decision making at all levels of organisation is essential for client centricity and business success. Sharing decision making with clients leads to better s...
2024-06-3014 minInnovate for ImpactEp #140 - Using inbox automation to free staff up for innovationIn this episode, Tracey Newman and Dan Bentley speak with Jonathan Clegg and Trevor Harris from Coxswain Alliance, about how they help non-profit organisations automate their email inboxes. This allows staff to spend more time on higher value tasks like customer service and innovation instead of manually sorting through high volumes of emails.Here is a taste of what Tracey, Dan, Jonathan and Trevor cover in the conversation:Automating inboxes to free up time for innovation in not-for-profit organisations.How this approach reduces stress and increases productivity. Automating email responses for better customer service a...
2024-06-1621 minInnovate for ImpactEp #139 - Why you need an innovation strategyIn this episode, Tracey Newman and Dan Bentley discuss how developing an innovation strategy can help organisations to achieve their mission.Here is a taste of what Tracey and Dan cover in the conversation:Mission without strategy can be overwhelming, but with a plan, it's achievable.Innovation strategy, focusing on bridging the gap between current state and desired outcome.The importance of logic, program logic, theory of change, and different perspectives in achieving the desired goal.Importance of having a clear strategy for achieving a mission, including identifying key indicators and outcomes.The need...
2024-06-0911 minInnovate for ImpactEp #138 - Hayley Cull: How Plan's Gender Compass is changing the way we speak about gender equalityIn this episode, Tracey Newman and Dan Bentley speak with Hayley Cull, the Deputy CEO at Plan International Australia. Hayley discuss Plan International Australia's Gender Compass initiative, which conducted research to understand public attitudes towards gender equality in Australia. It identified six audience segments and aims to provide targeted messaging guides to help organisations effectively communicate on gender issues and drive social change.Here is a taste of what Tracey and Dan cover in the conversation:Gender equality tool with Plan International Australia.Explains how Plan International Australia's work on gender equality benefits everyone...
2024-06-0221 minInnovate for ImpactEp #137 - Kylie Wallace: How Seedling Giving acts like the matchmaker for charitiesIn this episode, Tracey Newman and Dan Bentley speak with Kylie Wallace, CEO and Chief Gardener of Seedling Giving about her social enterprise which aims to simplify and improve the charity donation experience for donors and non-profits by vetting charities and matching donors with high-impact giving opportunities. Kylie discusses how her experiences in the nonprofit sector led her to create Seedling Giving to address issues with the charity donation process.Here is a taste of what Tracey and Dan cover in the conversation:Kylie shares insights on revolutionising the giving experience.How Kylie and...
2024-05-2632 minInnovate for ImpactEp #136 - Why you should be collaborating with organisations on a similar missionIn this episode, Tracey Newman and Dan Bentley discuss how collaborating with other organisations that have similar missions is important for creating systemic change to address complex social issues. It explores how mapping stakeholders and using collective impact approaches can help organisations work together more effectively.Here is a taste of what Tracey and Dan cover in the conversation:Collaboration is necessary for achieving big systemic changes, as one organisation cannot do it alone.Mapping players in homelessness space reveals partnership opportunities for innovation.Local councils, state, and federal levels require collaboration for policy...
2024-05-1909 minInnovate for ImpactEp #135 - Jen Luff: The value of disability lived experience for innovationIn this episode, Tracey Newman and Dan Bentley speak with Jen Luff, COO of Ability First Australia, discussing how the Ability Forum provides a platform for people living with disabilities to have their voices heard and inform innovation. It also explores how organisations can tap into the Ability Forum to better understand the needs of people with disabilities.Here is a taste of what Tracey and Dan cover in the conversation:Ability First's mission to incorporate lived experience in innovation work for people with disabilities.Ability Forum works with organisations to improve products, services...
2024-05-1215 minInnovate for ImpactEp #134 - How Can Leaders Foster Creativity?In this episode, Tracey Newman and Dan Bentley discuss practical strategies that leaders can employ to foster creativity within their organisations. It covers tips like sharing learnings from failures, allowing experimentation, promoting diversity, and more.Here is a taste of what Tracey and Dan cover in the conversation:Six practical strategies leaders can employ to foster creativity in their organisationsSharing learning from failures and experiments, not just successesAllowing time and autonomy for teams to experiment and take risks safelyCreating a safe, high-trust environment where people feel comfortable trying new thingsPromoting diversity of thought and...
2024-05-0519 minInnovate for ImpactEp #133 - Measurement and communication of your missionIn this episode, Tracey Newman and Dan Bentley discuss the importance of measuring and communicating progress towards an organisation's mission and ambitious long-term goals. Here is a taste of what Tracey and Dan cover in the conversation:Measuring and communicating progress towards achieving an organisation's ambitious goals.Measuring progress towards a goal using visualisation and communication.Measuring success in social impact initiatives through co-design and lead/lag indicators.Goal setting, measurement, and communication in social impact organisations.Links from the episode:The Impacto Consulting website: Click hereImpacto C...
2024-04-2815 minInnovate for ImpactEp #132 - How could technology free your team to innovate?In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and perform higher value work. Here is a taste of what Tracey and Dan cover in the conversation:How technology empowers team to innovate and focus on client experience. Organisations must free up capacity for high-value tasks by automating repetitive, small tasks.Successful organisations use AI to enable their teams to focus on high-value activities, such as content creation and meeting minute ta...
2024-04-2115 minInnovate for ImpactEp #131 - How anyone can innovate for impactIn this episode, Tracey Newman and Dan Bentley discuss how individuals can help create a culture of innovation within their organisation, regardless of their formal leadership role. It provides insights and strategies for demonstrating creative leadership, aligning work with organisational mission, understanding client needs, and empowering others through collaboration.Here is a taste of what Tracey and Dan cover in the conversation:Deepen understanding of mission and align daily activities with it. Protect time and resources by ensuring mission-critical projects are prioritised.Embrace failure as learning, lead by example, and demonstrate creative problem-solving skills.G...
2024-04-1420 minInnovate for ImpactEp #130 - David Spriggs: Digital Technology in the Not-For-Profit SectorIn this episode, Tracey Newman and Dan Bentley discusses technology in the nonprofit sector, featuring insights from David Spriggs, CEO of Infoxchange. Some of the topics discussed are AI adoption, cybersecurity challenges, data analysis opportunities, and the importance of digital transformation planning. Here is a taste of what Tracey and Dan cover in the conversation:Technology in the non-profit sector with industry insights from David Spriggs.Technology and social justice with a focus on the work of Infoxchange. Insights from the State of Digital Technology in the Not-for-Profit Sector report.Adoption and implications of ge...
2024-04-0738 minInnovate for ImpactEp #129 - Why innovation isn't a 'nice to have' for Not-For-ProfitsIn this episode, Tracey Newman and Dan Bentley discuss why innovation is essential for non-profits and not just a nice-to-have, and provides advice for leaders on how to shift mindsets and overcome challenges to innovation within their organisations.Here is a taste of what Tracey and Dan cover in the conversation:Leaders need to change mindsets from wanting innovation to making it happen Why challenges like lack of time and resources are a nature of the sector and need to be overcomeInnovation ensures organisations can adapt and be resilient to changesInnovation is needed to m...
2024-03-3114 minInnovate for ImpactEp #128 - Jeff Walkley: How Belgravia Leisure's focus on client centricity and inclusion is benefitting their clients, the community and their businessIn this episode, Tracey Newman and Dan Bentley speak with Jeff Walkley, CEO of Belgravia Foundation discussing how his organisation promotes inclusivity and client centricity through programs that support physical activity for people with disabilities and mental health, while also gathering community feedback and evaluating initiatives for long-term sustainability.Here is a taste of what Tracey, Dan & Jeff cover in the conversation:Jeff shares his experience in promoting inclusivity and client centricity in Belgravia Leisure, highlighting the importance of evaluating innovations for long-term benefits.Creating programs for people with disabilities and older adults at t...
2024-03-2429 minInnovate for ImpactEp #127 - Implementation: The unsung hero of innovationIn this episode, Tracey Newman and Dan Bentley discuss the importance of implementation in innovation and how focusing on execution is key to realising impact from great ideas. It provides tips for organisations on establishing processes to successfully implement innovative concepts.Here is a taste of what Tracey and Dan cover in the conversation:Implementation's role in innovation.How focusing on implementation can help bring ideas to life and make a positive difference in the world.The value of having a process for implementation at an organisational level to create impact.Organisations that extend...
2024-03-1712 minInnovate for ImpactEp #126 - Are you making one of these 4 innovation mistakes?In this episode, Tracey Newman and Dan Bentley discuss four common mistakes organisations make that can hinder their ability to innovate successfully. The mistakes covered include a lack of structured innovation processes, internal rather than client-focused innovation, risk-averse leadership styles, and not having a compelling reason for change.Here is a taste of what Tracey and Dan cover in the conversation:Common innovation mistakes in organisations.Organisations often lack a structured approach to innovation, leading to inconsistent ideation and lack of prioritisation. Lack of resourcing and clear criteria for evaluating ideas can hinder successful i...
2024-03-1011 minInnovate for ImpactEp #125 - Jamie Hodgson: How Key Assets Australia have aligned the organisation to deliver client centred innovationIn this episode, Tracey Newman and Dan Bentley speak with Jamie Hodgson, CEO of Chrysalis Transformation Hub within Key Assets Australia. He discusses how Chrysalis is taking a shared service approach to build innovation capability within the organisation, with their first initiative focusing on co-designing with young people on the 'Voice of the Child'.Here is a taste of what Tracey and Dan cover in the conversation:Chrysalis was set up to disrupt and innovate within the organisation using human-centred designChrysalis is taking a shared service approach to build innovation capability.Their first initiative...
2024-03-0325 minInnovate for ImpactEp #124 - Rachael Cook: How mission focus allowed Inclusee to change their model to impact more participantsIn this episode, Tracey Newman and Dan Bentley speak with Rachael Cook, founder of Inclusee, discussing how her organisation provides social connection services to older Australians and refocused their model and operations based on their mission to reduce social isolation. They share how clarifying their purpose allowed them to innovate and impact more participants through virtual programs and a remote workforce nationally.Here is a taste of what Tracey and Dan cover in the conversation:Mission focus and innovation in social sector organisation.Nonprofit organisation's growth and change. Transitioning from bricks-and-mortar to remote work.R...
2024-02-2523 minInnovate for ImpactEp #123 - Why every organisation needs an innovation processIn this episode, Tracey Newman and Dan Bentley talk about why every organisation needs an innovation process. They also cover what a good innovation process looks like and some things leaders should think about when setting one up.Here is a taste of what Tracey and Dan cover in the conversation:Empowering people through an innovation process is crucial for organisations to be innovative and impactful. Innovative and impactful organisations enable their people to create change by providing an easy and accessible innovation process.Implementing idea-sourcing platforms in organisations.Importance of engagement and diverse re...
2024-02-1816 minInnovate for ImpactEp #122 - When can a consultant help you better deliver social innovation outcomes?In this episode, Tracey Newman and Dan Bentley discuss when it makes sense to bring in consultants for social innovation projects. They highlight the benefits consultants can provide through fresh perspectives, specialised expertise, driving change, reducing risks, and building long-term organisational capacity.Here is a taste of what Tracey and Dan cover in the conversation:Benefits of consultants for social innovation projects: fresh perspectives, specialised knowledge, driving needed change, reducing risk through expert guidance, and building sustainable capacity.When consultants add value: for complex problems/opportunities requiring expertise, large/complex projects, and building organisational...
2024-02-1118 minInnovate for ImpactEp #121 - Claire Rogers: How Oho help community care organisations to deliver on their missionIn this episode, Tracey Newman and Dan Bentley speak with Claire Rogers, founder of Oho, discussing her organisation's mission to prevent unsuitable people from working in care industries through automating ongoing credential monitoring of staff. She shares her career journey and how Oho helps care organisations validate the credentials of over 111,000 staff members, covering 2.9 million people receiving care.Here is a taste of what Tracey and Dan cover in the conversation:Claire Rogers introduces herself and her organisation Oho, which helps care organisations validate staff credentials on an ongoing basis through automation Claire discussed h...
2024-02-0429 minInnovate for ImpactEp #120 - Barriers to effective collaboration with the people you supportIn this episode, Tracey Newman and Dan Bentley discuss the additional supports needed beyond training to truly enable collaboration and shared decision making with stakeholders. It explores the importance of things like creating space, using tools and templates, establishing engagement groups, setting remuneration policies, and providing organisational clarity.Here is a taste of what Tracey and Dan cover in the conversation:Training alone is not enough to enable collaboration and shared decision making. Other supports are needed.Leaders need to create space and time for people to work collaboratively. Unrealistic timelines hinder this. Tools a...
2024-01-2815 minInnovate for ImpactEp #119 - Kyle Behrend: How Not For Profits are putting AI to practical use for positive changeIn this episode, Dan Bentley and Tracey Newman are joined by Kyle Behrend the founder and director of NFPS.AI. Kyle's business is educating and empowering not for profits on practical applications of artificial intelligence, and explores both the opportunities and challenges for non-profits in leveraging AI for increased impact and efficiency.Here is a taste of what Tracey, Dan and Kyle cover in the conversation:Kyle introduces himself and his work with nfps.aiDiscussion around challenges of staying up to date with rapidly changing AI technologiesImportance of focusing on specific problems or...
2024-01-2137 minInnovate for ImpactEp #118 - Creating a culture of innovation: Leadership strategies for the new yearIn this episode, Tracey Newman and Dan Bentley discuss strategies for the new year and how as a leader you can create the right culture for innovation.Here is a taste of what Tracey and Dan cover in the conversation:Creating a culture of innovation through creative leadership strategies Using the CIA method (Communications, Interactions, Alignment) to link all conversations and interactions to organisational missionHaving an adaptive and flexible leadership style to suit different situationsFostering creativity by valuing learning from mistakes and creating a psychologically safe environment Making space in schedules for creativity and st...
2024-01-1432 minInnovate for ImpactEp #117 - Aron Mercer: How Xceptional are changing the game around neurodiverse employmentIn this episode, Dan Bentley and Tracey Newman are joined by Aron Mercer, co-founder and chief growth officer at Xceptional. Xceptional is an organisation that connects Neurodivergent people with employment opportunities, and trains employers on how to be more inclusive with Neurodivergent employees.Here is a taste of what Tracey, Dan and Aron cover in the conversation:What are some of the barriers for Neurodivergent people in gaining employment?Tips for employers for creating the right environment to hire more Neurodivergent peopleThe value of having lived experience embedded throughout the organisationThe sorts of...
2023-12-1026 minInnovate for ImpactEp #116 - Mission focus, the underused innovation tool that NFP's have in abundanceIn this episode, Tracey Newman and Dan Bentley discuss the underused tool that NFP's have in abundance, Mission Focus.Here is a taste of what Tracey and Dan cover in the conversation: What is Mission Focus and why is it important?Why are some leaders not focused on being Mission Focused, even though it is abundant in the sector and critical for innovation?The importance around setting an ambitious goal and prioritising where we spend our resourcesThe 5 areas of being Mission Focused and how they work together to drive innovationLinks from t...
2023-12-0327 minInnovate for ImpactEp #115 - Kat Dekker: How Give Industries are sparking change as a social enterpriseIn this episode, Dan Bentley and Tracey Newman are joined by Kat Dekker, co-founder and director at Give Industries. Give Industries are an electrical company set up as a social enterprise, who gives 100% of their profits to good causes.Here is a taste of what Tracey, Dan and Kat cover in the conversation: A bit about Give Industries. What they do and how they do itThe important role electricians can play in creating a more sustainable worldThe sorts of organisations Give Industries give toWhy it was an important decision to give 100% of pr...
2023-11-2632 minInnovate for ImpactEp #114 - A balanced approach to innovationIn this episode, Tracey Newman and Dan Bentley discuss how and why you should have a balanced approach to implementing innovation.Here is a taste of what Tracey and Dan cover in the conversation: The concept of balance within innovationWhy its important to align your teams on why they should innovateWhat's required of leadership to create a culture of innovationThe role your clients play in balanced innovationThe top tools and resources you need to ensure innovation can happen in your organisationLinks from the episode:Innovate For Impact Assessment Tool: C...
2023-11-1915 minInnovate for ImpactEp #113 - Consistency, the key to successful innovationIn this episode, Tracey Newman and Dan Bentley discuss consistency and how it relates to innovation. Here is a taste of what Tracey and Dan cover in the conversation: The difference between consistency and intensive effortsHow operational routines can help your organisation drive innovationBuilding innovation into the way that your organisation worksMaking innovation part of everyone's jobLinks from the episode:Co-design For Impact - Co-design Training: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Clic...
2023-11-1216 minInnovate for ImpactEp #112 - Filipa Bellette: Is the state your body is in whilst you work, affecting your ability to innovate?In this episode, Dan Bentley and Tracey Newman are joined by Filipa Bellette, a functional medicine practitioner, clinical nutritionist and coach. Known for helping busy entrepreneurs and leaders to avoid body burn out.Here is a taste of what Tracey, Dan and Filly cover in the conversation: The role stress and being overly busy play in leaders not being innovative in their workHow common patterns such as high achieving, overdoing, perfectionism and people pleasing can be a recipe for disaster for the body of leadersWhat truly resting looks like, compared to just ta...
2023-11-0638 minInnovate for ImpactEp #111 - Andrea Comastri: How Hotel Etico are improving employment opportunities for people with disabilityIn this episode, Dan Bentley and Tracey Newman are joined by Andrea Comastri, the CEO and Co-Founder at Hotel Etico, Australia's first social enterprise hotel, based in the Blue Mountains that employs and trains young people with disability.Here is a taste of what Tracey, Dan and Andrea cover in the conversation: How Hotel Etico was created and how the idea was brought across from Italy to AustraliaA bit about how the hotel works with young people and how it assists them in gaining employment beyond the programHow Hotel Etico are changing p...
2023-10-2926 minInnovate for ImpactEp #110 - Jane Hodgkinson: How Wild Horse Radio listened to the voice of their community to become an even better voice for their communityIn this episode, Dan Bentley and Tracey Newman are joined by Jane Hodgkinson, the Treasurer and a volunteer at a local radio station Wild Horse Radio in rural Queensland, Australia. Jane shares with us how the team are transforming the 20 year old community radio station, by including the voice of their community of listeners in their decision making for the future.Here is a taste of what Tracey, Dan and Jane cover in the conversation: A little bit about Wild Horse Radio, why it needed some new ideas and why Jane and th...
2023-10-2228 minInnovate for ImpactEp #109 - Chris Kerrisk: How Cérge is using community insights to create life changing inclusion experiencesIn this episode, Dan Bentley and Tracey Newman are joined by Chris Kerrisk, the Co-founder at Cérge. A technology company that is making it easier for people with disability to participate in the community, through giving service providers the helpful information they need to know about them before they arrive.Here is a taste of what Tracey, Dan and Chris cover in the conversation: The background of how Cérge was created and why they chose to build an app for people with disabilityHow Cérge works and the value it adds...
2023-10-1536 minInnovate for ImpactEp #107 - Steph Bradshaw: Embracing lived experience in health careIn this episode, Dan Bentley and Tracey Newman are joined by Steph Bradshaw, who is a lived experience worker and is training as a social worker in health care. Steph shares with us her experiences and some tips on how to ensure you can best work with people with lived experience in similar roles.Here is a taste of what Tracey, Dan and Steph cover in the conversation: How lived experience workers work together with clinicians and the role they each play in the partnershipWhat a day in the life of looks like as a...
2023-10-0128 minInnovate for ImpactEp #106 - Guy Turnbull: How Viva is using innovative business models to support people to live a life of their choosingIn this episode, Dan Bentley and Tracey Newman are joined by Guy Turnbull, the Managing Director at VIVA Mutual Foundation Limited. An Adelaide based NDIS provider that delivers high quality support services by having strong and engaged relationships between workforce, clients and community.Here is a taste of what Tracey, Dan and Guy cover in the conversation: The background of how VIVA was created, and what makes it different to other NDIS service providersHow Guy and his team used a Dutch model of nursing known as Buurtzorg as inspiration for the model o...
2023-09-2429 minInnovate for ImpactEp #102 - Tom Dawkins: How impact investing can support social innovationIn this episode, Dan Bentley and Tracey Newman are joined by Tom Dawkins, the Co-founder & CEO of innovation for good catalyst StartSomeGood. StartSomeGood help people design and launch social enterprises and impact projects, and Tom talks to us about all things impact investing and how it can support social innovation.Here is a taste of what Tracey, Dan and Tom cover in the conversation: A bit of an understanding of the current social enterprise and social impact funding landscape in AustraliaWhat is impact investing and how does it work?What are the c...
2023-08-2748 minInnovate for ImpactEp #101 - Vicki Miller: How Shake It Up collaborate to improve outcomes for people with Parkinson'sIn this episode, Dan Bentley and Tracey Newman are joined by Vicki Miller, the CEO at the Shake It Up Australia Foundation, Australia's largest non government funder of Parkinson's research. Vicki shares how her team collaborate across the world to get the best outcomes for people with Parkinson's.Here is a taste of what Tracey, Dan and Vicki cover in the conversation: A bit about Vicki's background and how she played a key role in the creation of the famous Jeans for Genes campaignThe story of Shake It Up and an insight in...
2023-08-2026 minInnovate for ImpactEp #100 - After 100 episodes, here are the surprising things we have learnt about innovationIn this episode, Tracey and Dan share their top insights from interviewing some of the sector's most innovative leaders over their first 100 podcast episodes.Here is a taste of what Tracey and Dan cover in the conversation: Reflections and celebrations on reaching the milestone of 100 episodesGrowth of the podcast and achievements, plus insight into where the listeners are fromWhat we've learnt over 100 episodesThe most surprising things we have learnt about innovation from our guestsLinks from the episode:Dan Bentley on LinkedIn: Click hereTracey Newman on LinkedIn: Click here...
2023-08-1324 minInnovate for ImpactEp #99 - Allan Ball: How White Ribbon have difficult conversations that create change** Please note this episode contains information and stories that contain physical and sexual violence, listener discretion is advised. **In this episode, Dan Bentley and Tracey Newman are joined by Allan Ball, the National Director at White Ribbon. White Ribbon educates, collaborates and empowers the community, so all boys and men can speak out and act to prevent men's violence against women alongside everyone in our Australian communityHere is a taste of what Tracey, Dan and Allan cover in the conversation: Why physical and sexual violence happens and the size of...
2023-08-0640 minInnovate for ImpactEp #98 - Karn Nelson: How Whiddon have implemented relationship based careIn this episode, Dan Bentley and Tracey Newman are joined by Karn Nelson, the Executive General Manager of Research and Positive Aging at Whiddon, an Aged Care Service Provider.Here is a taste of what Tracey, Dan and Karn cover in the conversation: What is relationship based care?Examples of initiatives the team at Whiddon have implemented to bring relationship based care to lifeHow Whiddon were able to operationalise these concepts in an aged care environmentBenefits of relationship based care to the organisation and clientsLinks from the episode:T...
2023-07-3036 minInnovate for ImpactEp #97 - Victor Dominello: Lessons learnt from making meaningful change for citizensIn this episode, Dan Bentley and Tracey Newman are joined by Victor Dominello, the previous Minister for customer service in NSW. In his time in government, Victor implemented many customer focused initiatives to make it easier for people to use government services.Here is a taste of what Tracey, Dan and Victor cover in the conversation: Victor shares what it was like being involved in state politicsA few of the initiatives Victor is most proud of during this time in governmentThe importance of focusing on the needs of customers rather than our ow...
2023-07-2332 minInnovate for ImpactEp 94 - Hayley Allen: How This Life Inc are creating community informed programs to increase their impactIn this episode, Dan Bentley and Tracey Newman are joined by Hayley Allen, the chairperson of This Life Incorporated. This Life empowers Cambodians to make an impact on complex social justice issues, using grassroots community consultation approaches, community development techniques, and strengths-based case management for direct service provision to children and families. Here is a taste of what Tracey, Dan and Hayley cover in the conversation: The story of This Life Inc, how it was started and what they doHow This Life Inc collaborate in community How they used a mid strategy che...
2023-07-0228 minInnovate for ImpactEp #92 - 5 things you need to have included in your strategy that you may not have thought aboutIn this episode, Dan Bentley and Tracey Newman discuss the 5 things you need to include in your strategy that you may not have thought about.Here is a taste of what Tracey and Dan cover in the conversation: Common issues with not for profit strategy settingThe 5 things you need to include in your strategy and whyThe benefits of including these 5 elements and the results you should expectLinks from the episode:The Innovate For Impact self assessment: Click hereThe Impacto Consulting website: Cli...
2023-06-1814 minInnovate for ImpactEp #91 - John Pabon: Greenwashing, what does it mean for you as a leader and a consumer?In this episode, Dan Bentley and Tracey Newman are joined by John Pabon, who is an author, consultant and speaker specialising in sustainability. John shares insights from his new book, The Great Greenwashing: How Brands, governments and influencers are lying to you.Here is a taste of what Tracey, Dan and John cover in the conversation: The 3 different types of greenwashingTop tips for how you can spot greenwashing in your life as a leader and a consumerSustainability as a concept is thrown around pretty loosely, what is it really?The impact the ACCC and A...
2023-06-1131 minInnovate for ImpactEp #90 - Fiona and Anna Glumac: How The Herd use intergenerational learning to benefit the communityIn this episode, Dan Bentley and Tracey Newman are joined by Fiona and Anna Glumac, co-directors at The Herd Intergenerational Learning Centre. One of Australia's first shared-roof intergenerational care centres, where children and aged care residents come together to enjoy activities such as art, music, lunch, storytelling, or just visiting. Here is a taste of what Tracey, Dan, Anna and Fiona cover in the conversation: A bit about The Herd ILC and what they doThe story behind how Anna and Fiona found an aged care provider to partner with to create their intergenerational learning cen...
2023-06-0429 minInnovate for ImpactEp #89 - The 4 essential principles that create an innovative and impactful organisationIn this episode, Dan Bentley and Tracey Newman discuss the 4 essential innovation principles that the most impactful organisations in the sector follow that deliver the best results.Here is a taste of what Tracey and Dan cover in the conversation: Where did the 4 essential innovation principles come from?An introduction to the 4 principlesFurther explanation of each of the 4 principles, with examples and analogies to bring them to lifeWhat to do next, to implement these 4 principles into your workLinks from the episode:The Innovate For Impact self assessment: C...
2023-05-2829 minInnovate for ImpactEp #88 - Why a theory of change is important for innovationIn this episode, Dan Bentley and Tracey Newman discuss how a theory of change can assist with your innovation efforts and are more than an age old tool used at an organisational level.Here is a taste of what Tracey and Dan cover in the conversation: What is a theory of change?How a theory of change can be used for innovation at an organisational level and program/service levelHow this tool can help with communication both internally and externallyTracey shares a case study where using a theory of change has helped a local N...
2023-05-2119 minInnovate for ImpactEp #87 - Robin Cho: How Who Gives A Crap make impact funIn this episode, Dan Bentley and Tracey Newman are joined by Robin Cho, Head of Impact at Who Gives A Crap, a social enterprise that produces toilet paper made from 100% recycled paper or bamboo and donates 50% of its profits to fund clean water and sanitation projects around the world.Here is a taste of what Tracey, Dan and Robin cover in the conversation: Robin explains why the company chose water, sanitation, and hygiene (WASH) as its focus, citing its importance as the foundation for all of lifeShe also highlights t...
2023-05-1444 minInnovate for ImpactEp #76 - Rebecca Pinkstone: How Bridge Housing are repurposing ideas as a way to innovateIn this episode of the Innovate for Impact podcast, hosts Dan Bentley and Tracy Newman speak with Rebecca Pinkstone, CEO of Bridge Housing, a community housing provider based in Sydney. Here is a taste of what Tracey, Dan and Rebecca cover in the conversation: Rebecca talks about how not-for-profits are at the forefront of leading innovation because they constantly need to do more with less. Rebecca talks about the current housing crisis in Australia and the need for social and affordable housing.She discusses the concept of finding ideas from different organisations outside of her...
2023-02-2630 minInnovate for ImpactEp #38 - Do you make it easy for people to participate in co-design?In this episode, Tracey and Dan talk about the importance of designing your co-design process in a way that is inclusive for your participants. They share the 5 areas to think about when setting up your project, that maximise participation.Here is a taste of what Tracey and Dan cover in the conversationDoes the co-design process bring out the best in stakeholders and encourage participation? Are you accessing the right stakeholders? Tips on how you can get access to isolated or ‘hard to reach’ peopleHow can you design a space where people can p...
2022-06-0527 minInnovate for ImpactEp #37 - Imogen Aitken: How Starlight Children's Foundation are bringing innovation to lifeIn this episode, Tracey and Dan are joined by Imogen Aitken, National manager - ProgramInnovation at Starlight Children’s Foundation. Imogen shares the work she has done focusing on both program innovation and wider innovation activity at Starlight.Here is a taste of what Tracey, Dan, and Imogen cover in the conversationWhat does innovation mean in practice? How does Starlight define innovation and ensure they have fun with it?How they have built their innovation capability across the organisation and the journey of getting to where they are to...
2022-05-2931 minInnovate for ImpactEp #36 - Co-design is a buzzword at the moment, but what is it really?In this episode, Tracey and Dan share an overview of the methods used and benefits of co-design in the social sector. Whilst Co-design is a bit of a ‘buzzword’ at the moment, what does it actually look like in practice?Here is a taste of what Tracey and Dan cover in the conversationBeyond the buzzword: what does “Co-design” even mean and why is it important?The difference between Co-design and Human-centered designWhere does Co-design fit in solving a problem? Is Co-design a realistic idea in all problem solving? What is the difference between a wicked...
2022-05-2233 minInnovate for ImpactEp #35 - David Pearson: How ending homelessness is possible with innovationIn this episode, Tracey and Dan are joined by David Pearson, the CEO of the Australian Alliance to End Homelessness, which as the name suggests, is an organisation dedicated to ending homelessness in Australia. It is a collaboration of different organisations to end homelessness, starting with helping the most vulnerable group of people in the community. David talked about how he and his team are using innovation and impact measurement techniques to achieve their ambitious goal.Here is a taste of what Tracey, Dan, and David cover in the conversation:The importance...
2022-05-1530 minInnovate for ImpactEp #34 - Mark Pearce: How a strong mission is your currency to attract and motivate volunteersIn this episode, Tracey and Dan are joined by Mark Pearce, CEO of Volunteering Australia in time for National Volunteer Week. Mark shares his thoughts on how volunteering is linked to innovation and also the importance of having a strong mission for your organisation to attract and motivate volunteers.Here’s a taste of what Dan, Tracey, and Mark cover in the conversation:The link between volunteering and innovationVolunteers are focused more on your mission and how by providing their time, can help them to create better community outcomes What the...
2022-05-0828 minInnovate for ImpactEp #33 - Are you making one of these 3 common mistakes?In this episode, Tracey and Dan discuss some of the popular misconceptions about innovation and how to prevent them from derailing your own efforts. Here’s a taste of what Dan and Tracey cover in the conversation:What are some of the most common mistakes a leader or organisation can make when it comes to innovation?The significance of a leader’s actions in sustaining innovation: How does learning from these mistakes promote innovation?The difference between building a collaborative organisation and running the occasional projectIs it possible to focus on your...
2022-05-0120 minInnovate for ImpactEp #32 - Paul Ronalds: How Save The Children are using innovative methods to diversify and grow their fundingIn this episode, Tracey and Dan are joined by Paul Ronalds, the Group CEO at Save The Children Australia. Paul shares how his team are exploring innovative funding options and business models to create more impact.Here’s a taste of what Dan, Tracey and Paul cover in the conversation.Why Save The Children are pursuing innovative options for funding and business modelsHow Paul and his team were able to get the wider organisation on board with pursuing some of these ideasWhat are the opportunities out there for business model or...
2022-04-2426 minInnovate for ImpactEp #31 - Nichola Browning & Saran Chamberlain: The value of sharing lived experience from the perspective of participantsIn this episode, Tracey and Dan are joined by Nichola Browning and Saran Chamberlain, two participants of the Stroke Foundation’s ‘Young Stroke project’, that involves people with lived experience in the creation of new and better ways the organisation can help people that have been impacted by stroke and their families. Nichola and Saran share their experience and the benefits for them and other participants of being involved in the co-design process.Here’s a taste of what Dan, Tracey, Saran and Nichola cover in the conversation.What is the ‘Young Stroke Pro...
2022-04-1742 minInnovate for ImpactEp #30 - Are you getting in the way of your people or empowering them?In this episode, Tracey and Dan talk about the 5 different areas to analyse, to assess whether you are empowering your people to innovate or actually getting in their way.Here’s a taste of what Dan and Tracey cover in the conversation.How a clear and accessible innovation process empowers people to change things for the betterThe role an innovation budget plays and why you need oneAre you truly commitmented to change? How your commitment to innovation and trying new things or low tolerance for risk could be shutting down your people’s be...
2022-04-1028 minInnovate for ImpactEp #29 - Top tips to constructively push back against the status quoIn this episode, Tracey and Dan share some tips on how you can create the ideal environment for others to feel welcome to constructively push back, as well as the ability to adapt and change in order to promote creativity and innovation. Here is a taste of what Tracey and Dan cover in the conversation:What does it mean to constructively challenge the status quo?How do leaders play a key role in identifying an opportunity for change?Understanding the steps and strategies for pushing back in a constructive wayExperiences with constructive p...
2022-04-0326 minInnovate for ImpactEp #28 - What is the true cost of inaction?In this episode, Tracey and Dan discuss how understanding the ‘true cost of inaction’, which is essentially staying the same, and using this as a strategy to help make gaining support for innovation easier, rather than only considering the risks of an innovation. Here is a taste of what Tracey and Dan cover in the conversation:Identifying, quantifying, and measuring the costs of doing nothing.What are the potential consequences of maintaining the status quo? What would happen if you didn’t address this problem for a year or two?Considering ideas from an outside...
2022-03-2713 minInnovate for ImpactEp #27 - Gerda Gemser: Design leadership and igniting design in your organisationIn this episode, Dan and Tracey are joined by Gerda Gemser, Professor of Entrepreneurship at University of Melbourne, and the co-author of the new book Design Leadership Ignited: Elevating Design At Scale. Gerda shares her top insights from the book that apply to this sector, on what is required for leaders to embed design methods into the way they work.Here’s a taste of what Dan, Tracey and Gerda cover in the conversation:More and more organisations are investing in design capability to help them perform betterMany organisations are in...
2022-03-2037 minInnovate for ImpactEp #26 - Fran Timmins: Lessons learnt by St Vincents Melbourne from launching a co-design project in public healthIn this episode, Tracey and Dan are joined by Fran Timmins, Director of Nursing for Mental Health at St Vincent’s Health Melbourne. Fran shares how she used co-design internally within the hospital to be able to co-design a Safe Haven Cafe, which has been a real success.Here’s a taste of what Dan, Tracey and Fran cover in the conversation:Fran spoke about the concept of Safe Haven Cafe which is driven by what the customers want and how it’s peer-led by lived experience of mental...
2022-03-1337 minInnovate for ImpactEp #25 - The 5 skills leaders need to succeed in the current environmentIn this episode, Dan and Tracey share the 5 critical areas that you need in order to be able to be a creative leader.Here’s a taste of what Dan and Tracey cover in the conversationWhat is Creative Leadership? The 5 necessary skills for those in positions of leadership to manage this rapidly changing worldBringing your mission to life: How do leaders do this?Adaptive leadership: What it is and what it can do for your organisation in a changing worldFostering creativity: Leaders that can create safe environments for people to try new...
2022-03-0629 minInnovate for ImpactEp #24 - Bringing your mission to life through the CIA methodIn this episode, Dan and Tracey discuss how you can bring your mission (the goal of your organisation) to life, through using their simple CIA method.Here is a taste of what Dan and Tracey cover in the conversation.What is a best practice organisational mission?Why is it important to have a good organisational mission?An explanation of the 3 areas of their CIA method that helps you understand how to bring your mission to lifeCommunication of your mission: How are you communicating your mission to your people? What...
2022-02-2724 minInnovate for ImpactEp #23 - The value journey maps can provide your organisationIn this episode, Tracey and Dan talk about journey mapping and the value it can provide to your organisation when you get to see things through your client's eyes.Here’s a taste of what Dan and Tracey cover in the conversation.How journey mapping can benefit your organisation and can help you to see your entire service offering from a strategic point of view.The different types of journey maps and how to use them. Including the difference between a Journey Map and a Process MapThe process of creating a journey map (Steps, ti...
2022-02-2025 minInnovate for ImpactEp #22 - The role ambitious goals can play in innovationIn this episode, Tracey and Dan discuss the importance of setting ambitious goals, the role they play in fostering innovation, and what organisations can do to set ambitious goals.Here’s a taste of what Dan and Tracey cover in the conversation.The role ambitious goals play in helping organisations change their status quo.Innovation comes from necessity, and there is no right time.Ambitious goals motivate people to innovate and encourages them to do things in a creative way instead of doing things the way they've always done.What can organisations do to se...
2022-02-1327 minInnovate for ImpactEp #21 - When is the right time for innovation?In this episode, Tracey and Dan discuss ‘When is the right time for innovation?’ And the importance of having an innovation culture in organisations.Here’s a taste of what Tracey and Dan cover in the conversation:How to set aside and invest time for innovation as a constantly busy organisation.Finding the balance between everyday work of the organisation and innovation, as a way of preventing future problems.The importance of providing training in groups for employees in organisations for driving innovation.Changing the perspective surrounding innovation not as a distraction from achieving maximum impact, but ra...
2022-02-0623 minInnovate for ImpactEp #19 - Doug Taylor: Creating the right conditions for innovation at the Smith FamilyIn this episode, Tracey and Dan are joined by Doug Taylor, CEO of the Smith Family, to discuss how to create the right space to allow innovation with an organisation.Here is a taste of what Doug, Dan and Tracey cover in the conversation:How do you create a totally different space for innovation?The role of leaders in creating the right environment for innovation.A discussion on the essentials of innovation, which are purpose, culture and psychological safetyThe role of institutions in improving society and the contributions of the Smith Family....
2022-01-2330 minInnovate for ImpactEp #18 - Elizabeth Drozd: Winning the hearts and minds of the communityIn this episode, Tracey and Dan are joined by Elizabeth Drozd from Australian Multicultural Community Services (AMCS) to discuss the role of AMCS and their secrets for winning hearts and minds of the people in the diverse communities they support.Here is a taste of what Elizabeth, Dan and Tracey cover in the conversation:How AMCS improves lives through care, support and empowerment.The importance of supporting people from all the culturally and linguistically diverse backgrounds.A discussion on the initiatives, projects, and ideas of AMCS to support and understand the diverse communities.Integrity...
2022-01-1636 minInnovate for ImpactEp #17 - What is innovation, really?In this episode, Dan and Tracey discuss “What is Innovation”, they discuss some common misconceptions and how person-centred innovation is the future.Here is a taste of what Dan and Tracey cover in the conversationInnovation is about amazing customers with something that they can't imagine ever having lived life withoutWhy person-centred innovation is the futureInnovation is more about execution than being first to market with a new conceptIt's not just about AI and sexy new things, innovation can be just about creating better services and experiences through innovative service designInnovation is a change for...
2022-01-0922 minInnovate for ImpactEp #16 - Building collaboration into your day to day workIn this episode, Dan and Tracey talk all about the importance of building a person-centred and collaborative organisation, by equipping your people to collaborate with your clients as a standard way of working, rather than just on the occasional project.Here is a taste of what Dan and Tracey cover in the conversation.The importance of building a person-centred organisation, rather than running the occasional co-design projectTracey talks about giving people the capability and the training that enables them to be person-centredLeaders can start by first understanding what information is currently available in their...
2021-12-1920 minInnovate for ImpactEp #15 - Ortal Green: How Glittering Minds are teaching children the skills of the futureIn this episode, Dan and Tracey speak with Ortal Green, the CEO of Glittering Minds about the skills that need to be developed in a child for them to be successful in the 21st century.Here is a taste of what Dan, Tracey and Ortal cover in the conversation:How the Glittering Minds program helps children develop skills such as creative thinking, empathy and collaborationImportance of safety and how being respectful of other people's ideas is going to make a creative and impactful environmentFour different questions that break the pattern of thinking and promote creative and...
2021-12-1227 minInnovate for ImpactEp #14 - Delivering a great client experience takes more than having a big heartIn this episode, Dan and Tracey highlight the importance of delivering a great client experience. How having a big heart is necessary to deliver a great client experience but isn't everything, and some tips to consistently deliver a great client experience to the people you supportHere’s a taste of what Dan and Tracy cover during their conversationTracey states the importance of being flexible in your approach to your service delivery. Different clients need different thing at different timesDan talks about good service design and giving employees the right tools and client ex...
2021-12-0517 minInnovate for ImpactEp #13 - Daniella Greenwood: Innovation opportunities in Aged CareIn this episode, Tracey and Dan are joined by Daniella Greenwood, they discuss the innovation opportunities that exist in residential aged care, plus where the sector needs to head in the future.Here’s a taste of what Dan, Tracey and Daniella cover in the conversation.Daniella shares the work she has done as a consultant and activist within the aged care space.The importance of freedom to be seen as an individual.Why thought innovation needs to come from a human rights perspective.Participation in...
2021-11-2831 minInnovate for ImpactEp #12 - How constraints actually increase creativity and innovationIn this episode, Dan and Tracey share how constraints affect creativity and innovation, and can help your people to become even more innovative.Here’s a taste of what Dan and Tracey cover in the conversationTracey shares how constraints are helpful for creativity and innovation. Discussion on how giving people some constraints and space to operate in working actually helps them stay focused and provides many other benefits. Dan explains what design principles areThe 3 different type of constraints you can implement on a projectLink from the episodeHBR...
2021-11-2122 minInnovate for ImpactEp #11 - Creating a system of collaborationIn this episode, Dan and Tracey talk about how to transform your organisation by creating a system that supports collaboration.Here is a taste of what Dan and Tracey cover in the conversation.Dan talks about creating an organisational system that allows your clients to have a meaningful impactA discussion on how setting up the system, building a strategy and empowering people can make it easier for them to do a good job.Tracey talks about the importance of being able to see the impact to make sure that you are improving and having an impact...
2021-11-1419 minInnovate for ImpactEp #10 - Tell Touch: The importance of using feedback to improve your clients' experienceIn this episode, Tracey and Dan are joined by Christine and Diana from Tell Touch, an easy to use feedback tool that is helping aged care organisations to improve their services and create better relationships with their consumers. They discuss the necessity of feedback and the role it plays in improving the experience you deliver to your clientsHere’s a taste of what Dan, Tracey, Christine and Diana cover in the conversationTracey and Dan emphasize the importance of feedback and how you can use it effectivelyChristine and Diana introduce Tell touch, a di...
2021-11-0729 minInnovate for ImpactEp #9 - Why failure is a belief you need to give upIn this episode, Dan and Tracey talk about the mindset of perceiving failure as the final destination. They believe that failure instead is just part of a learning process that can lead towards gaining the results you desire. Here is a taste of what Dan and Tracey cover in the conversationTracey gives an example of Thomas Edison and quotes him, “I have not failed. I’ve just found 10,000 ways that won’t work.” Tracey states when a leader has a mindset in believing failure is learning, it can facilitate innovation, where experimentation acts as the means to a...
2021-10-3122 minInnovate for ImpactEp #8 - Dr David Panter: How ECH are creating person-centred and innovated aged care solutionsIn this episode, Dan and Tracey speak with Dr David Panter, CEO at ECH - an aged care service provider based in Adelaide, Australia. Together they discuss how ECH are creating person-centred and innovative aged care solutions.Here’s a taste of what Dan, Tracey and David cover in the conversation.The creation and launch of two innovations - Dandelion and BillyHow their innovation ‘billy’ is keeping people safe to live in their own homes while respecting their rights and privacy The transformational journey of ECH to become a more person-centred organisationCo-designing for social connection includi...
2021-10-2428 minInnovate for ImpactEp #7 - Alecia Hancock: How to communicate your impactIn this episode, Alicia Hancock the director of Hancock Creative, along with Tracey and Dan discuss the six tips involved in communicating your impact which are; innovating the channels, the importance of setting goals, focusing on the audience, messaging, repetition and the type of content used in a story. Here is a taste of what Alicia, Dan and Tracey cover in the conversation.Knowing the outcomes that the organisation wants to achieve, Alicia talks about the ‘who’ factor - the people these organisations want to connect to, become a stakeholder, build a par...
2021-10-1733 minInnovate for ImpactEp #6 - How to continuously learn from your clients to create better servicesThe Innovate For Impact podcast is for leaders in the social sector who want to create a more innovative and impactful organisation. Each episode is jam packed with tips on how you can deliver more impact and we bring you stories from other leaders in the sector that are making a difference. Dan Bentley and Tracey Newman discuss the ‘insight to action’ process that leaders can set up, to continuously improve their services and deliver a better client experience. Here’s a taste of what Dan & Tracey cover during their conversation: Why se...
2021-10-1025 minInnovate for ImpactEp #5 - How an innovation budget can make you feel more comfortable to take risksThe Innovate For Impact podcast is for leaders in the social sector who want to create a more innovative and impactful organisation. Each episode is jam packed with tips on how you can deliver more impact and we bring you stories from other leaders in the sector that are making a difference. Dan Bentley & Tracey Newman unpack innovation budgets. The benefits for your organisation, how ‘ring fencing’ funds can make you more comfortable with taking risks, and some tips on how you can get started. Here’s a taste of what Dan & Tracey c...
2021-10-0320 minInnovate for ImpactEp #4 - Client-centred strategy vs traditional strategyDan Bentley & Tracey Newman unpack what the difference is between a client-centred strategy vs a traditional strategy. The benefits for your organisation in having a client-focused strategy, and some tips on how you can get started. Here’s a taste of what Dan & Tracey cover during their conversation:The significant benefit of having client centered strategy versus traditional strategy.The importance of aligning your overall strategy and your services, to ensure both are pointing in the direction of creating a person-centred organisation.How involving your clients in your strategy creation can...
2021-09-1921 minInnovate for ImpactEp #1 - How to become more innovative in the social sectorThe Innovate For Impact podcast is for leaders in the social sector who want to create a more innovative and impactful organisation. Each episode is jam packed with tips on how you can deliver more impact, and we bring you stories from other leaders in the sector that are making a difference. In this episode Dan Bentley & Tracey Newman share their top 3 tips on how you can become more innovative in the social sector. Here’s a taste of what Dan & Tracey cover during their conversation:Tracey share...
2021-09-1934 minInnovate for ImpactEp #2 - What is adaptive leadership?In this episode Dan Bentley & Tracey Newman explore the concept of adaptive leadership. They discuss what it is, why it is important and ways to use it in your organisation. Here’s a taste of what Dan & Tracey cover during their conversation:Dan talks about how leadership is situational and why adaptive leadership is important.Rigidity and structure are important to have as guide rails, but can not be helpful in a fast-changing world.How working with aged care providers to use the Aged Care Standards as a w...
2021-09-1925 minInnovate for ImpactEp #3 - Michelle Braham: How Employment Options co-created with people living with disabilityIn this episode Dan Bentley & Tracey Newman are joined by Michelle Braham the CEO of Employment Options Inc. A not for profit organisation in Adelaide, Australia. They speak to Michelle about a program she developed named ‘BizAbility’ and how its positively changing the lives of people with disability, by helping them to learn human centred design techniques so that they can explore self employment. Here’s a taste of what Dan & Tracey cover during their conversation:Michelle talks about the program that they co-created with people living with disability and other st...
2021-09-1933 min