Shows
The Israel ConnectionThe Israel Connection: Elkana CohenSend us a textEsti Zenati is joined by guest, Elkana Cohen, author of the book OCT 7: The War Against Hamas Through the Eyes of an Israeli Commando Officer, which is based on Elkana's diary entries during the war in Gaza. Esti and Elkana talk about his personal experience of what it's like serving in the IDF since October 7, 2023 and being on the battlefield in Northern Gaza for over a year, experiencing major losses of close friends and becoming a father for the first time. Elkana's book mentioned above is available f...2025-03-2036 min
Not Another CEO PodcastTrust Your Gut: Lessons Every Leader Needs to Hear - Not Another CEO Podcast - Episode #28What’s the best career advice CEOs would give their younger selves? In this special compilation episode of Not Another CEO Podcast, David Politis revisits interviews with incredible leaders to share their most impactful advice. From trusting your gut to embracing constraints and building resilience, this episode is packed with wisdom applicable to CEOs, leaders, and professionals at every level. Tune in to hear insights from Tom Buiocchi, Melanie Fellay, Adam Bryant, and many more as they reflect on their journeys and what they wished they knew when starting out. Take...2025-01-2836 min
Not Another CEO PodcastThe One Thing Top CEOs Would Do Again - Not Another CEO Podcast - Episode #19David begins every interview with a simple question:What is one thing you’ve done, big or small, that’s had the biggest impact on your company and you’d do again if you’re CEO of another company in the future?In today’s special episode, we will be looking back at the answers given to this question. Dive in with us as we hear how all 19 CEOs that David has interviewed discuss what they would do again in their next venture!We will be st...2024-11-262h 07
Not Another CEO PodcastTransforming the Future of Customer Service - Dan Michaeli - Not Another CEO Podcast - Episode #10How can predictable schedules, clear expectations, and a learning mindset boost company performance, strategic success, and leadership effectiveness? In this week’s episode, we dive in with the leading pioneer of unified interaction management, Dan Michaeli, Co-Founder and CEO of Glia, and explore his 12-year journey. Michaeli emphasizes the importance of predictable schedules and clear expectations in driving company performance and executing strategic objectives. The discussion also covers his growth as a CEO, his approach to hiring and building an executive team, and lessons learned in sales and disrupting an industry. He shares personal ins...2024-09-2457 min
AF ChatsMaking More Money with Your Subscription App w/ Dan from Subscription IndexSubscriptions are a great revenue model for many mobile apps and games, but there's a lot you can get wrong when structuring your offerings. This week, we're bringing on Dan Layfield to discuss key considerations when planning out subscription tiers, experimenting and best practices for tracking KPI's. Dan was previously at Uber and Codecademy, now consulting and running the Subscription Index newsletter. Resources:► App Teardowns: https://appfigures.com/resources/app-teardowns► Start a FREE trial of Appfigures: https://appfigures.com/signup► Get a demo of the platform: https://fg.rs/getdemo► Find Ariel...2024-09-1157 minAF ChatsAre You Doing Subscriptions Right? App Paywall Optimization TipsSubscriptions are a powerful revenue model for mobile apps and even games. They're easy to get into, but if you really want to make money you need to do subscriptions right.To help me answer YOUR questions, I've invited industry veteran and co-founder of in-app payments platform Nami, Dan Burcaw to the show. For a whole hour the two of us will be answering your questions about subscriptions - both easy and advanced, so you can optimize your subscriptions and learn something new from how others do it.► Get a demo of Appfigures: htt...2024-09-1158 min
Creating SuperfansDan Michaeli on Transforming Customer Support with AIDan Michaeli is the co-founder and CEO of Glia, a digital customer service platform that seamlessly integrates various modes of communication into one “channel-less” interface. In other words, customer interactions evolve as the conversations do in the digital-first world: moving easily between voice and screen, virtual AI assistance, and live humans - even securely sharing screens. I’ve been lucky enough to see this platform in action and I was SO impressed that I had to bring Dan on the podcast. He’s been at the forefront of AI and customer experience for over a decade, and he talks to me ab...2024-08-0832 min
Bankadelic: The colorful side of financeEPISODE 150: ANSWERING THE CALL TO OVERHAUL THE CALL CENTEREven after several rounds of revolution in technology, call centers still conjure up nightmares of voice mail hell and endless wait times for consumers. Nor is fixing these problems as simple as moving to the cloud or plugging in some AI. Dan Michaeli, the CEO and Co-Founder of Glia, walks us through how to redefine customer interaction and bring support to higher (and previously unattainable) levels.2024-04-2623 min
Citi: Good Things HappenSpeed, Tech & Trends: The Auto Industry RevolutionIn this episode, we immerse ourselves in the world of Formula One and the forefront of automotive technology. Join Dan Fallows, the Technical Director of Aston Martin Aramco Cognizant Formula One® Team, and Itay Michaeli, Director, Global Autos sector at Citi Research, as they embark on an exhilarating journey of pushing boundaries both on and off the track. Discover the cutting-edge technologies propelling the sport to unprecedented heights, from the fast-paced circuits to the futuristic innovations that are reshaping the automotive landscape.
Our discussion revolves around the parallels and contrasts between the cutting-edge developments in F...2023-09-1235 min
Citi: Good Things HappenSpeed, Tech & Trends: The Auto Industry RevolutionSpeed, Tech & Trends: The Auto Industry Revolution
with guests Dan Fallows, Technical Director, Aston Martin Aramco Cognizant Formula One® Team and Itay Michaeli, Director, Global Autos sector, Citi Research
In this episode, we immerse ourselves in the world of Formula One and the forefront of automotive technology. Join Dan Fallows, the Technical Director of Aston Martin Aramco Cognizant Formula One® Team, and Itay Michaeli, Director, Global Autos sector at Citi Research, as they embark on an exhilarating journey of pushing boundaries both on and off the track. Discover the cutting-edge technologies propelling the sport to unprecedented heights, from the fast-paced ci...2023-09-1235 min
Fintech One•On•One#426: Dan Michaeli of GliaWhen we have a customer service issue with a bank, credit union, or fintech today, we often approach it with some trepidation. So many organizations provide a poor experience that is painful and frustrating for their customers. But we have the technology now for customer service to be exceptional.My next guest on the Fintech One-on-One podcast is Dan Michaeli, the CEO and Co-Founder of Glia. They have technology that can make customer service extraordinary every time and they are 100% focused on financial services.In this podcast you will learn:The founding story of...2023-04-1529 min
Banking on Digital Growth223) #ExponentialInsights: Shifting the Digital Customer Service ExperienceFinancial brands know there is a pressing need for digital customer service to change.
We are steadily evolving into a digital society, yet nearly 80 percent of customer service issues are still handled over the phone.
Dan Michaeli, CEO and Co-Founder of Glia, shared why multiple modes of communication - messaging, audio, and video - will soon become one seamless channel in the digital customer service experience.
Join us as we discuss:
- Lessons learned about engagement in digital customer service (5:27)
- Organizational challenges holding FIs back...2022-08-2931 min
Hakham Ya'ar ben-EmmettStop Descrating Shabbat through the Gush Dan rail system!Following the statement of Transportation Minister Merav Michaeli (Labor) about the operation of the light rail in Gush Dan on Saturdays, MK Shlomo Karhi (Likud) wrote a sharply worded letter to Attorney General Gila Beharav Miara demanding a stop to all activities during an election period.
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Support this podcast: https://podcasters.spotify.com/pod/show/yaar-ben-emmett/support2022-08-2419 min
The CU2.0 PodcastCU 2.0 Podcast Episode 196 Dan Michaeli Glia on Digitizing Member Service and Credit Union Merger ManiaSend us a text You know the numbers. In just the first three quarters of 2021 the NCUA approved 117 mergers and there will be more this year. In the mix is an ever growing number of credit union acquisitions of banks.Here's the million dollar question: post merger how many members (or bank customers) will flee to a new institution. If you are going to have to learn how to deal with a new institution, why not make it a completely new institution?Hmm.Then I saw an article by Glia CEO Da...2022-04-1337 min
Let's Talk About CXRick Delisi author of 'Digital Customer Service' and 'Effortless Experience'For our latest episode, we are featuring Rick Delisi. Rick has been researching customer service and customer experience for the past two decades. He is the co-author of the best-selling book The Effortless Experience, and has written several pieces published in the Harvard Business Review. Prior to working in customer service he was a journalist, winning four Associated Press awards for outstanding feature reporting.
Rick recently wrote “Digital Customer Service” with Dan Michaeli.
Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders bala...2022-03-0228 min
Fuel Your Imagination Through Your Ears With Full AudiobookDigital Customer Service: Transforming Customer Experience for An On-Screen World Audiobook by Dan MichaeliListen to this audiobook in full for free onhttps://hotaudiobook.com/freeID: 552856
Title: Digital Customer Service: Transforming Customer Experience for An On-Screen World
Author: Dan Michaeli, Rick Delisi
Narrator: Rick Delisi
Format: Unabridged
Length: 05:35:13
Language: English
Release date: 12-21-21
Publisher: Ascent Audio
Genres: Business & Economics, Marketing & Advertising, Business Development, Sales & Retail
Summary:
As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations...2021-12-215h 35
Explore the Latest Full Audiobooks in Business & Economics, Sales & RetailDigital Customer Service: Transforming Customer Experience for An On-Screen World by Dan Michaeli, Rick DelisiPlease visit https://thebookvoice.com/podcasts/1/audiobook/552856 to listen full audiobooks. Title: Digital Customer Service: Transforming Customer Experience for An On-Screen World Author: Dan Michaeli, Rick Delisi Narrator: Rick Delisi Format: Unabridged Audiobook Length: 5 hours 35 minutes Release date: December 21, 2021 Genres: Sales & Retail Publisher's Summary: As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent...2021-12-2130 min
Explore the Latest Full Audiobooks in Business & Economics, Business & Career DevelopmentDigital Customer Service: Transforming Customer Experience for An On-Screen World by Rick Delisi, Dan MichaeliPlease visithttps://thebookvoice.com/podcasts/1/audiobook/552856to listen full audiobooks.
Title: Digital Customer Service: Transforming Customer Experience for An On-Screen World
Author: Rick Delisi, Dan Michaeli
Narrator: Rick Delisi
Format: Unabridged Audiobook
Length: 5 hours 35 minutes
Release date: December 21, 2021
Genres: Business & Career Development
Publisher's Summary:
As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent...2021-12-215h 35
Explore the Latest Full Audiobooks in Business & Economics, Business & Career DevelopmentDigital Customer Service: Transforming Customer Experience for An On-Screen World by Rick Delisi, Dan MichaeliPlease visit https://thebookvoice.com/podcasts/1/audiobook/552856 to listen full audiobooks. Title: Digital Customer Service: Transforming Customer Experience for An On-Screen World Author: Rick Delisi, Dan Michaeli Narrator: Rick Delisi Format: Unabridged Audiobook Length: 5 hours 35 minutes Release date: December 21, 2021 Genres: Business & Career Development Publisher's Summary: As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an...2021-12-2130 min
Reading For SuccessEp. 41 - Digital Customer ServiceIn this episode, Kristen and Russell review Digital Customer Service, by Rick Delisi and Dan MichaeliThese authors explore our changing world and how technology is shifting the customer success field. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!Next month, they will review Reimagine Customer Success by Sasi Yajamanyam.2021-11-1113 min
The BuzzThe latest CX trend in digital banking is on-screen voiceThe latest trend in digital banking customer experience is adding on-screen voice, which allows customers to switch from chat or other self-serve experiences to speaking with a person within a mobile app or digital banking site. In this week’s episode of “The Buzz” podcast, Dan Michaeli, CEO and co-founder of customer service platform Glia, tells Bank Automation News that on-screen voice allows customers to stay within the banking app, webpage or application, and transition to a customer service representative without starting from scratch. “Instead of displaying that number and having the customer member dial that phone...2021-10-0711 minReading For SuccessEp. 40 - Now, Discover Your StrengthsIn this episode, Kristen introduces her new co-host, Russell Bourne! Together, they review Now, Discover Your Strengths by Don CliftonThis book contains a strength assessment and provides a guide for how to lead your team based on their skills. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!Next month, they will review Digital Customer Service, by Rick Delisi and Dan Michaeli. The new episode will be available on November 4th, 2021.2021-10-0719 min
Amazing Business RadioDigital Customer Service featuring Rick DeLisi and Dan MichaeliShep Hyken interviews Rick DeLisi and Dan Michaeli, authors of Digital Customer Service: Transforming Customer Experience for An On-Screen World. They discuss why customer-centric companies need digital transformation. Top Takeaways: · Digital Customer Service is about interactions that take place on-screen or have a component of on-screen enhancements (on-screen automation, on-collaboration, on-screen communication).· Virtually every service experience starts as self-service. When a customer goes into a company's website or mobile app, they are at the beginning of their digital self-service journey.· In a Digital Customer Service interaction, the customers are already logged in and have al...2021-09-0727 min
Dad Hard With A PodcastEpisode 56: A Thanksgiving Dad Summit (w/ best friends Ari Michaeli, Chase Hochstin, Dan Dver, Mike Ram & Zander Masser)HAPPY THANKSGIVING!!!!On this week's episode we go FULL GUEST SEGMENT with a 6 MAN WEAVE! I sitdown with 5 of my best friends for a family style group chat and the 1st Annual Dad Hard Thanksgiving Dad Summit!! We talk to current dads and previous pod guests Ari Michaeli, Chase Hocstin and Dan Dver as well as 2 soon-to-be dads Mike Ram and Zander Masser! The 6 of us go through EVERYTHING DAD from our experiences of finding out we were all having girls and best labor tips for dads to pushing our interests on our kids and being...2020-12-011h 11
Empower AppsDocumenting Your Code with Bas BroekGuestBas BroekGitHub @BasThomas Twitter @basthomasContravariance - a Podcast by Bas Broek and Benedikt TerhechteGoodbye Swift Weekly by Bas BroekSwift Weekly maintained by Kristaps GrinbergsYouTube Video - https://youtu.be/4T25oqyXBLwRelated EpisodesEpisode 48 - Alternative Backends with Kristaps GrinbergsContravariance Episode 313 - Bas leaves XINGContravariance Episode 314 - iPhone 12 & Apple SiliconRelated LinksWriting better APIs - Bas Broek - Do iOS 2018Leo's AWESOME AWESOME README GuideJazzy by RealmSourceDocs by Eneko AlonsoDash by KapeliMade to Stick by Chip Heath and Dan HeathSponsors2020-10-2442 minThe CU2.0 PodcastCU2.0 Podcast Episode 115 Dan Michaeli Glia on Digital Member ServiceSend us a textCall this the best of times for digital member service company Glia and that is because, in the pandemic era, credit unions' traditional member service tools have fallen out of favor and so just about all of us have become significantly more digital, said Dan Michaeli, Glia CEO and co-founder.Just a couple years ago, many credit unions looked at digital customer service tools as a "nice to have." That's changed for many and, suddenly, these tools are must haves.Especially at credit unions, says Michaeli and that's because...2020-10-0628 min
IBS Intelligence PodcastsEp85: Dan Michaeli, Co-Founder & Chief Executive Officer, GliaIn the face of the pandemic, digital customer services are coming into their own with consumers moving their banking activities to digital channels and institutions prioritising digital transformation. Dan Michaeli, CEO of Glia, explains to Robin Amlot why and how traditional contact centres are being replaced by what he calls engagement centres…2020-08-1310 min
CX Show: Conversations on Customer ExperienceGoing Digital First at RFG with Shannon SpotswoodOn this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally managed hybrid RIA dedicated to supporting advisors and their clients best intentions.2019-01-1838 min
CX Show: Conversations on Customer ExperienceCreating Contact Center Leaders with Jim RembachOn this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an e-learning platform which develops contact supervisors skill sets for highly successful front line leaders.2018-12-0641 min
CX Show: Conversations on Customer ExperienceBuilding Customer Experience Through Design Thinking at Northern TrustSaleMove Co-Founder and CEO, Dan Michaeli, talks to Scott Dille of Northern Trust. In this episode, we'll learn how a workshop at IDEO brought Design Thinking to Northern Trust and helped reshape the bank's customer experience.2017-10-1732 min
CX Show: Conversations on Customer ExperienceBuilding a Customer-Obsessed Culture at KustomerSaleMove CEO Dan Michaeli chats with Rob Bailey, COO at Kustomer, about building a customer-obsessed culture. Rob also talks about why he feels customer experience is becoming the new marketing.
To learn more about SaleMove, visit bit.ly/2mjjX7H2017-08-1126 min
CX Show: Conversations on Customer ExperienceUnderstanding What Customers Really Want at Philadelphia Insurance CompaniesSaleMove CEO Dan Michaeli chats with Seth Hall, SVP of Customer Service at Philadelphia Insurance Companies, about building a customer-centric support organization using Voice of the Customer. Seth also talks about a common customer support metric that has taken a back seat in his org.
To learn more about SaleMove, visit bit.ly/2mjjX7H2017-05-1926 min
CX Show: Conversations on Customer ExperienceBalancing Bots & Humans at Bank of AmericaSaleMove CEO Dan Michaeli chats with Teron Douglas, Head of Platforms at Bank of America, about the unique challenges faced by Financial Services companies in delivering a top-notch customer experience. We also discuss how bots can be leveraged to move customers towards a real human interaction.
To learn more about SaleMove, visit bit.ly/2mjjX7H2017-03-1639 min
CX Show: Conversations on Customer ExperienceTackling Customer Experience Challenges in the Insurance Industry with Steve AndersonSaleMove CEO Dan Michaeli chats with influential thought-leader, Steve Anderson, about the unique customer experience challenges currently being faced by the Insurance industry. We also discuss the role that AI can play and the importance of keeping the human element in the customer journey.
To learn more about SaleMove, visit http://bit.ly/2mjjX7H2017-02-2440 min
CX Show: Conversations on Customer ExperienceGetting to Why and the Importance of Customer Advocacy with Noah WeinerSaleMove CEO Dan Michaeli chats with Noah Weiner, VP of Client Strategy at Be Found Online (BFO), about the importance of customer advocacy and how getting to why helped Seacoast Bank grow.
To learn more about SaleMove, visit www.salemove.com2017-01-2037 min
CX Show: Conversations on Customer ExperienceReinventing Customer Service at BaubleBarSaleMove CEO Dan Michaeli chats with Nina Alexander-Hurst, VP of Customer Service & SWAT at BaubleBar, about a whole new way to think about and deliver customer service.
To learn more about SaleMove, visit www.salemove.com2016-12-0743 min
CX Show: Conversations on Customer ExperienceAshish Jain, Director of Digital & E-Commerce at BayCare Health SystemsSaleMove CEO Dan Michaeli chats with Ashish Jain about creating a true omni-channel customer experience.2016-11-1418 min
CX Show: Conversations on Customer ExperienceStacey Giard, Chief Operating Officer at Tola CapitalSaleMove CEO Dan Michaeli chats with Stacey Giard about marketing's role in the customer experience.2016-11-1434 min
CX Show: Conversations on Customer ExperienceHow Brooks Brothers Arms Their Employees with Data to Improve the Customer ExperienceSaleMove CEO Dan Michaeli chats with Karl Haller, Retail and Consumer Products Center of Competence Leader at IBM, about leveraging data to empower individual store manager to deliver a top-notch customer experience during his time at Brooks Brothers.2016-11-0741 min