Shows
Selling What's PossibleThe Goldmine You Already OwnWhat if the fastest path to growth isn’t finding new customers, but reactivating the ones you already had? In this episode, Dan Pfister shares the surprising math behind winback programs, why dormant accounts are a hidden revenue engine, and how enterprise teams can turn trust and tribal knowledge into a repeatable expansion strategy. Packed with research, practical examples, and sharp insights, this one’s a blueprint for account growth in 2025. Key takeaways:Why winback and reactivation are underutilized in enterprise account strategy 26% average return rate of lost customers (up to 31% per Harvard study) Reactivated customers have 2x l...
2025-06-3033 min
This BitesJames Beard nominees, Himalayan cuisine and upcoming eventsThe James Beard Awards are kind of like the NBA season: They crown the champs, and it seems like training camps start two days later.Making the cyclical process all the more tolerable is how well Milwaukee does — a trend that continued when the James Beard Foundation named its semifinalists earlier this week. Since we’re in the back-patting business, that’s where we start this episode of the podcast.The nominees fell into two camps, the first of which is the expected announcements. The “Best Chef: Midwest” category is a prime example, with plenty of familiar names on the lis...
2025-01-2418 min
It's All PossibleEp 314 Dan Pfister - Million Dollar WinBack - How to WinBack Clients NowEver lost a client that you really liked and wanted to win them back? Well, the good news is, it is all possible! But there is an art and science to a successful winback. I am speaking with the author of Million Dollar WinBack Dan Pfister from WinBack Labs in Canada in this podcast. Dan has published his findings from his firm and countless interviews with others on how to do a WinBack Strategy and the tremendous benefits it offers in his new book, "Million Dollar WinBack" which I am also excited to say Dan has included me in. I a...
2024-12-2350 min
The WinBack Marketing PodcastProcess and Winback with Adi KlevitThis week, I welcome Adi Klevit, the founder of Business Success Consulting Group, to the show. In this episode, Adi shares her expertise in creating, documenting, optimizing, and implementing business processes. She also discusses the untapped revenue potential of past clients and shares compelling stories of successful winbacks. Adi also highlights the importance of seeking customer feedback, and embracing and learning from negative feedback.00:51 The Gold Mine in Existing Clients01:30 Winback Success Stories04:55 The Importance of Client Feedback06:34 Strategies for Effective Client Follow-Up10:54 Common Winback Mistakes12:09 Final Thoughts and Contact I...
2024-12-1213 min
PflegeFaktisch - der Pflege-Podcast powered by MEDIFOX DAN#208 Sonderfolge „stambulant“ mit Kaspar PfisterDie Pflegebranche steht vor großen Herausforderungen – steigende Kosten, Fachkräftemangel und starre Strukturen erfordern dringend neue Ansätze.
Kaspar Pfister, Geschäftsführer der Benefit-Gruppe und Autor von Die Pflegekatastrophe, hat mit dem Modell Stambulant eine zukunftsweisende Lösung entwickelt, die die Vorteile von stationärer und ambulanter Pflege vereint.
In diesem Sinne - einfach weiter Podcast hören!
Eure Francesca
2024-12-0643 min
The WinBack Marketing PodcastWinback and Customer Centricity with Janice B GordonThis week's guest on the Winback Marketing Podcast is Janice B. Gordon, the founder of 'Scale Your Sales.' In this episode, Janice shares extensive insights on B2B sales, the importance of a customer-centric approach, and the value of having the right people in the right seats. Janice also shares an amazing case study of a winback she did in South Africa with minimal customer data.Janice is a brilliant strategist and I know you'll get a lot out of this episode. 01:02 The Importance of Customer Centricity02...
2024-12-0628 min
The WinBack Marketing PodcastWinback and the Restaurant Industry with Zack OatesThis week I have the pleasure of welcoming Zack Oates, the founder and CEO of Ovation, to the show. In this episode, Zack talks about his journey in the restaurant industry and the importance of the guest experience. He shares remarkable insights on winning back guests and highlights the value of a well-executed winback program. And the stats he drops are astounding!Zack also shares two compelling stories of real-time issue resolution that showcase the power of leveraging feedback and the innovative use of AI to enhance customer experience. It’s a very...
2024-11-1418 min
The WinBack Marketing PodcastClarity, Focus and Winback with Ken Trupke In this episode, I welcome Ken Trupke, president of Clarity Advisors, to the show.Ken shares insights on winning back lost business, including his remarkable story of recovering a seven-figure deal. He also discusses how to align and engage teams while improving communication—and the profound effects these strategies have on both company culture and the bottom line. Tune in to hear Ken's insights for turning business setbacks into successes. 00:23 Meet Ken Trupke: President of Clarity Advisors01:19 Winning Back a 7-Figure Lost Customer04:19 Strategies for Stayin...
2024-11-0724 min
The WinBack Marketing PodcastWinback & Real Estate with Christine McCarronOne of the most important aspects of winback is nurturing customers after they’ve left. Not only does proper nurturing give you a good shot at getting the business the second time around, it also makes you extremely referable. Christine McCarron is an elite real estate broker and investor who does a tremendous job of nurturing her clients.Tune in to this episode for interesting insights on building trust, providing ongoing value, and the benefits of being a resource for your clients. You'll also learn about Christine's book, 'Empower Your Inner Millionaire,' which...
2024-11-0515 min
Systems SimplifiedReengage and Retain: A Process for Reclaiming Lost Customers With Dan PfisterDan Pfister is the Founder of WinBack Labs, which helps companies win back lost customers. He has generated over 50,000 customers, allowing him to work with brands and notable figures like Fidelity Investments and Tony Robbins. With over 20 years of marketing experience, Dan generated 57x ROI from his first win-back campaign. In this episode: Customers leave for many reasons, and it's not always because they're unsatisfied. Businesses often acquire new customers rather than winning back churned ones, believing they're a lost cause. However, these customers hold the highest ROI potential. How can you reengage them before...
2024-10-2524 min
Quick PicksEpisode 61: GhostsMy favorite! It's ghosty time again and Nick Rodriguez joins me to talk about ghosts across many types of media, for consumers of everything from cozy ghost stories to the stuff that will give you nightmares.
Discussed:
Thirteen Ghosts (movie)
Scream (movie)
Sleepy Hollow (movie)
Legend of Sleepy Hollow, by Washington Irving (book)
Grave Encounters (movie)
Grave Encounters 2 (movie)
Talk To Me (movie)
Ghost Station, by S.A. Barnes (book)
Haunt Sweet Home, by Sarah Pinsker...
2024-10-0436 min
Major Spoilers Comic Book PodcastKing of Tokyo Duel arrives in OctoberDan Patriss is here with your bi-weekly rundown of gaming news! Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future! Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF) Contact us at podcast@majorspoilers.com NEWS Iello will release King of Tokyo Duel early Oct ‘24 ($25) Asmodee will release Lord of the Rings: Duel for Middle-Earth Early Oct ’24 ($35) Restoration Games will rele...
2024-09-1719 min
Munchkin LandKing of Tokyo Duel arrives in OctoberDan Patriss is here with your bi-weekly rundown of gaming news!
Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future!
Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF)
Contact us at podcast@majorspoilers.com
NEWS
Iello will release King of Tokyo Duel early Oct ‘24 ($25)
Asmodee will release Lord of the Rings: Duel for Middle-Earth Early Oct ’24 ($35)
Restoration Games will release Cros...
2024-09-1719 min
MajorSpoilers+King of Tokyo Duel arrives in OctoberDan Patriss is here with your bi-weekly rundown of gaming news!
Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future!
Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF)
Contact us at podcast@majorspoilers.com
NEWS
Iello will release King of Tokyo Duel early Oct ‘24 ($25)
Asmodee will release Lord of the Rings: Duel for Middle-Earth Early Oct ’24 ($35)
Restoration Games will release Cros...
2024-09-1719 min
Scale Your Sales Podcast#258 Dan Pfister - Mastering WinBack Strategies for Customer Retention and Revenue GrowthIn this weeks' Scale Your Sales Podcast episode, my guest is Dan Pfister. Dan Pfister was a co-founder at the Business Source Corp., where he helped generate over 50.000 customers. While at The Business Source, Dan created a customer WinBack process, and based on its success, he founded WinBack Labs. He's also the host of the WinBack Marketing Podcast. In this weeks' episode of Scale Your Sales podcast, Dan shares his expertise on optimizing win-back marketing strategies and offers a preview of his upcoming book on the subject. He discusses how a successful win-back program led...
2024-09-1031 minScale Your Sales Podcast#258 Dan Pfister - Mastering WinBack Strategies for Customer Retention and Revenue GrowthIn this weeks' Scale Your Sales Podcast episode, my guest is Dan Pfister. Dan Pfister was a co-founder at the Business Source Corp., where he helped generate over 50.000 customers. While at The Business Source, Dan created a customer WinBack process, and based on its success, he founded WinBack Labs. He's also the host of the WinBack Marketing Podcast. In this weeks' episode of Scale Your Sales podcast, Dan shares his expertise on optimizing win-back marketing strategies and offers a preview of his upcoming book on the subject. He discusses how a successful win-back program led...
2024-09-1031 min
Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesFrom Lost to Loyal: Winning Back Your Customers with Dan Pfister of Winback LabsSend us a textUnlock the secrets to rekindling lost customer relationships with expert insights from Dan Pfister, Founder of WinBack Labs. Discover proven strategies for understanding why customers leave and how to effectively bring them back. Dan highlights the importance of strategic outreach and ensuring customers feel heard and valued. Learn how the peak-end rule can transform dissatisfied customers into loyal advocates through memorable final interactions.Hear real-world examples from Marriott Hotels and Tylenol, demonstrating the powerful impact of effective problem resolution. Plus, get practical tips for responding to online reviews and uncovering the...
2024-08-1616 min
The WinBack Marketing PodcastBrilliant Business Building with Leon HughesThis week I had the pleasure of welcoming Leon Hughes to the show.Leon is a partner at Piper Private Equity, the UK's leading investor in consumer brands.In this episode, Leon shares the story of how he helped scale the valuation of Maximuscle from 10 million to 162 million pounds, and the lessons learned along the way.One of the most interesting things about the story involved a rule change by Google. It caused a devastating increase in his Adwords budget. It went from 25 grand a month to about 25 grand a day, in literally 24...
2024-08-0939 min
The WinBack Marketing PodcastGetting Winback Done with John RankinsThis week I welcome John Rankins to the show. John is the CEO of Optimo International Group Inc. and the founder of The Sales Machine, the world's first SRM (Sales Relationship Management) software.In most businesses, especially SMBs, people wear a lot of hats. In this episode, John talks about the hats that no one wants to wear and how it cripples our ability to win back lost customers. He also walks us through his solution for turning things around so winback gets done and done well.John also shares two fascinating winback stories and...
2024-08-0219 min
The Difference with Dan O'Donnell & Dave SpanoRNC week. Let's count the Black Swans.Dan O'Donnell visits the Annex Wealth Management studio at the Pfister in Milwaukee this week. After all, it's where former President Trump is staying. Dave Spano and Dan cover Saturday's assassination attempt, Day One of the RNC, and how the market seems to be taking it all in stride.
2024-07-1515 min
The WinBack Marketing PodcastWinback and The Peak-End Rule with Hamish KnoxThis week I had the pleasure of welcoming Hamish Knox to the show. Hamish runs Sandler in Calgary, is an advisor to STS Capital Partners, and hosts the Full Funnel Freedom podcast.In this episode, Hamish shares insights from his celebrated book, "Accountability the Sandler Way" including a powerful 20-minute weekly accountability routine that creates freedom for the leader and team members.Hamish also walks us through his “train track” versus “sports car” sales model and teaches us the value of looking at customer winback through the lens of neuroscience. He highlights the critical i...
2024-07-1214 min
TheInquisitor Podcast with Marcus CauchiHot Revenue Webinar 2 - The Ally Method with Dan Pfister, Suzanne and Marcus CauchiThis is the 2nd Webinar in our Hot! Revenue Series
Book 30 minutes with Marcus: https://calendly.com/marcuscauchi/revenue-audit-debrief
Take the selling aptitude test https://bit.ly/NewSellingAptitudeTest
2024-06-1958 min
TheInquisitor Podcast with Marcus CauchiHot Revenue Webinar 1 - Customer Winback with Dan Pfister and Marcus CauchiThe 1st of 3 Webinars in our hot revenue series.
2024-06-111h 09
Full Funnel Freedom131. Why Winbacks Are the Highest ROI Sales Activity, with Dan PfisterWhen a customer leaves your organization, that doesn't mean it has to be the end of their sales. But winning that business back will need to take a different approach. This week we take ideas and insights from Dan Pfister. Dan is the creator of the Winback Process and the founder of Winback Labs. He was also a co-founder at Business Source Group, where he helped generate over 50,000 customers. In this Episode you'll learn: Why WinBack campaigns are the highest ROI sales activity you can do. How recovering a lost customer starts with a simple phone...
2024-02-1929 minFull Funnel Freedom131. Why Winbacks Are the Highest ROI Sales Activity, with Dan PfisterWhen a customer leaves your organization, that doesn't mean it has to be the end of their sales. But winning that business back will need to take a different approach. This week we take ideas and insights from Dan Pfister. Dan is the creator of the Winback Process and the founder of Winback Labs. He was also a co-founder at Business Source Group, where he helped generate over 50,000 customers. In this Episode you'll learn: Why WinBack campaigns are the highest ROI sales activity you can do. How recovering a lost customer starts with a simple phone...
2024-02-1929 min
So Very Wrong About Games#298: DeckbuildingEvery man wants to be a macho, macho manTo have the kind of body always in demandJogging in the mornings, go man goWork outs in the health spa, muscles glowYou can best believe that he's a macho manReady to get down with, anyone he canYou can tell a macho, he has a funky walkHis western shirts and leather, always look so bossFunky with his body, he's a kingCall him...
2024-02-131h 09MajorSpoilers+New 7 WondersSleeping Gods is back, along with 7 Wonders Architects: Medals. So much gaming news this week, and Dan Patriss shares it all with you.
Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future!
Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF)
Contact us at podcast@majorspoilers.com
Red Raven Games has announced they will release Sleeping Gods: Distant Skies Late Feb ‘24 ($100)
(this is the sequel to Sl...
2024-02-0518 minMunchkin LandNew 7 WondersSleeping Gods is back, along with 7 Wonders Architects: Medals. So much gaming news this week, and Dan Patriss shares it all with you.
Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future!
Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF)
Contact us at podcast@majorspoilers.com
Red Raven Games has announced they will release Sleeping Gods: Distant Skies Late Feb ‘24 ($100)
(this is the sequel to Sl...
2024-02-0518 min
Major Spoilers Comic Book PodcastNew 7 WondersSleeping Gods is back, along with 7 Wonders Architects: Medals. So much gaming news this week, and Dan Patriss shares it all with you. Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future! Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF) Contact us at podcast@majorspoilers.com Red Raven Games has announced they will release Sleeping Gods: Distant Skies Late Feb ‘24 ($100) (this is the sequel to Sl...
2024-02-0518 min
The Win Rate Podcast with Andy PaulUnderstanding Comes Before SellingWelcome back to another stellar roundtable discussion with Andy Paul. Today he welcomes Leslie Venetz, Founder of Sales Team Builder, Dan Pfister, Founder of WinBack Labs, and St John Craner, Sales Coach and leading expert on Rural Sales and Marketing. The group discusses the buyer experience, the importance of constantly adapting to the buyer's mindset. There is a focus on the importance of psychological safety in sales negotiations and the need for sellers to listen, learn and adapt to the buyer's needs. They get into the challenges in discerning when a seller is still being considered for a sale...
2024-01-2459 min
The WinBack Marketing PodcastWinback, Retention & the High Cost of Money with Mark StouseThis week I have the pleasure of welcoming Mark Stouse, the CEO of ProofAnalytics.ai to the show.In this episode, Mark shares a fascinating winback story, talks about the devastating effects of attrition and the profound effects of the current high cost of money. This is a very rich episode and I know you'll get a lot out of Mark’s insight and POV.
2023-12-1558 min
The WinBack Marketing PodcastHealthcare Technology & Winback with Adam TurinasI had a really interesting chat with Adam Turinas for this episode of the show. Adam is the CEO & Founder of healthlaunchpad. They help healthcare businesses increase sales velocity and grow demand, and it was really interesting to learn about winback from that perspective. Adam shared 3 winback stories, talked about the importance of timing and the big benefits of winning back lost customers. This is a very rich episode and I know you'll get a lot out of Adam's experiences and insights.
2023-12-0124 min
TheInquisitor Podcast with Marcus CauchiDan Pfister: Winbacks Deliver 200% Higher LTV, 5x Win RateDan Pfister says "When you winback a customer, their lifetime value more than doubles."
Dan is my guest on ep.508 of #TheInquisitor podcast
Higher ROI due to significantly lower marketing and sales costs required. This improves overall profitability.
More predictable and stable revenue stream from reactivating known customers versus unpredictable new prospects.
Increased customer retention and lifetime value as #winbacks are more likely to reorder than one-time buyers. This cultivates a more durable customer base over time.
Ability to highly target winback campaigns using past customer data and insights...
2023-11-2355 min
The WinBack Marketing PodcastThe People Side of Winback with Ben WolfThis week I have the pleasure of welcoming Ben Wolf to the show. Ben is the founder of Wolf's Edge Integrators, the world’s largest fractional COO firm.In this episode we take a slight detour from our usual discussions on winback strategy to talk about the people side of winback.The success of a winback campaign hinges on having the right people, in the right seats to execute your strategy. And in this episode, Ben Wolf is going to show us how do just that.There’s nothing like learning from...
2023-11-1017 min
The Clarity Advisors Show66 Dan Pfister -- How winning back lost clients beats finding new onesEvery business loses customers. And while every company is actively looking to add new business and grow, few companies go back to revisit lost or forgotten accounts.Today's guest, Dan Pfister, specializes in helping companies “win back” lost customers. Through his company, Winback Labs, Dan focuses on helping companies recapture lost revenue by targeting the clients who got away. On this edition of The Clarity Advisors Show, Dan shares with host Ken Trupke, some new ways to approach old customers.Timestamps(00:54): What WinBack does(02:03): WinBack’s typical client(02:27): What makes WinBack’s approach...
2023-11-0729 min
The WinBack Marketing PodcastNeuroscience and Winback with Rob HartnettThis week I'm extremely excited to welcome Rob Hartnett to the show.Rob is a brilliant sales leader with numerous achievements to his credit including being twice-named as the top salesperson worldwide at Miller Heiman. This is Rob's second appearance on the show and this time he digs into how neuroscience and behavioral marketing plays out in winback and sales in general. Rob has deep subject matter expertise in both sales and neuroscience and that combination made this a fascinating conversation.
2023-10-1337 min
The WinBack Marketing PodcastStorytelling and Winback with Kyle GrayThis week my guest is Kyle Gray. Kyle is an entrepreneur and the bestselling author of The Story Engine.In this episode Kyle walked me through the keys to effective storytelling and demonstrated how it can be used in customer winback. Storytelling is so important in sales and marketing and Kyle’s a really smart guy who really knows story. If you're interested in the power of story and how to use it in your business, I know you'll get a lot out of Kyle’s talk.
2023-09-2236 minMajorSpoilers+Horrifying GamesIt is Spooky Season, and Dan Patriss has a number of horror-themed games for you to check out.
Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future!
Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF)
2023-09-1120 minMunchkin LandHorrifying GamesIt is Spooky Season, and Dan Patriss has a number of horror-themed games for you to check out.
Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future!
Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF)
2023-09-1120 min
The WinBack Marketing PodcastCreating Winback Opportunities with Andrew MinerThis week I'm thrilled to welcome Andrew Miner to the show. Andrew’s an accomplished entrepreneur turned revenue executive and it was fascinating to get his take on winback. Andrew worked side-by-side with Neil Patel and grew NP Digital from zero to over $100M in annual revenue and now runs a boutique consultancy called Growth Dial. During our chat Andrew shared two inspiring stories and we talked about the benefits of winback and creating winback opportunities.Andrew is an amazing revenue strategist and I think you'll really appreciate his POV and deep...
2023-09-0832 min
The WinBack Marketing PodcastPurpose, Connection and Winback with Fred DiamondThis week I'm excited to welcome Fred Diamond to the show.Fred is the President and Co-Founder of the Institute for Excellence in Sales, host of the Sales Game Changers podcast and author of Insights for Sales Game Changers: Lessons from the Planets Top Sales Leaders.This is Fred’s second appearance on the show. The first time he came on to spread the work on Lyme Disease, and this time we talk winback. Fred is very purpose driven, and in this episode he shares two really interesting stories that underscore the power of...
2023-08-2338 min
The WinBack Marketing PodcastWinback and the C-Suite with Steve HallThis week my guest is Steve Hall, Australia's Leading 'C' Level Sales Authority. In this episode Steve shares a number of really interesting insights into winback from a c-suite perspective. He also shares a fascinating story and gives us an overview of selling into the c-suite. Steve is a true master of his craft with insights for everyone, but if you sell a higher priced product, I think you’ll really love what Steve has to share.
2023-07-2127 min
The WinBack Marketing PodcastReactivating Dormant Customers with Ruth StevensThis week I had an enlightening talk with Ruth Stevens.Ruth is a true sales and marketing expert and was named as one of the 100 Most Influential People in Business Marketing by Crain’s BtoB magazine.During our talk she walked me through her framework for reactivating dormant customers. It's an amazing framework consisting of 10 tools and techniques and I think it's brilliant.If your CRM is loaded with dormant accounts, you're going to love this episode!
2023-06-3031 min
The WinBack Marketing PodcastWeeds and Winback with Stu HeineckeThis week my guest is growth strategist Stu Heinecke.You probably know Stu as the author of "How to Get a Meeting with Anyone" and in our chat we talked about his latest bestseller "How to Grow Your Business Like a Weed".Stu laid out his "Weed" philosophy, described how it applies to customer winback, and showed us the "weed-like" advantages winback offers.
2023-06-0927 minMunchkin LandSDJ Nominees for 2023A lot of big news to talk about this week, and Dan Patriss lays it all out for you in this installment of Munchkin Land!
Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future!
Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF)
Contact us at podcast@majorspoilers.com
NEWS
SDJ Nominees for 2023 have been announced. (Along with KDJ and Kinderspiel)
...
2023-06-0618 minMajorSpoilers+SDJ Nominees for 2023A lot of big news to talk about this week, and Dan Patriss lays it all out for you in this installment of Munchkin Land!
Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future!
Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF)
Contact us at podcast@majorspoilers.com
NEWS
SDJ Nominees for 2023 have been announced. (Along with KDJ and Kinderspiel)
...
2023-06-0618 min
The WinBack Marketing PodcastBig Winback Mistakes with Stephane SeguinThis week I welcome Stephane Sequin to the show. Stephane is an enterprise sales leader and advisor to companies like Microsoft and VMWare.He'll be sharing the biggest mistakes companies make around winback. He also has a great story about turning around a huge deal immediately after being blindsided.
2023-05-2323 min
The WinBack Marketing PodcastSaving Customers with Nicole AttiasThis week my guest is cold out reach expert Nicole Attias.We talked about a number of practical strategies anyone can use to rebuild relationships with customers who are at risk of leaving, and those who have already left.Nicole really understands how to connect and re-connect with customers and I think you'll really appreciate her perspective on winback.
2023-05-0510 min
The WinBack Marketing PodcastTrust, Advocacy and Winback with Michael LowensteinWelcome to the Winback Marketing Podcast.This week my guest is Michael Lowenstein. Michael's one of the world's preeminent thinkers in the field of winback. It's an honor to have him on the show sharing his insights around the backend of the buyer's journey, brand equity, trust and so much more. This is an extremely rich episode and if you're a revenue leader or live in the C-suite, I know you'll love it.
2023-04-1949 min
The WinBack Marketing PodcastWinback for Consultants with Faheem MoosaWelcome to the Winback Marketing podcast.This week my guest is Faheem Moosa.If you’re a consultant, I know you’ll get a lot out of this episode. I have a ton of respect for Faheem's work, so I'm thrilled to have him on the show sharing his winback insights and the winback strategies he uses in the consulting world.
2023-03-3116 min
The WinBack Marketing PodcastThe Lyme Disease Epidemic with Fred DiamondIn this episode we don't talk winback, we don't even talk business. We're going to be talking about Lyme Disease.I heard Fred Diamond on Jeb Blount's Sales Gravy podcast about how there's an epidemic of the disease and that so many people are suffering from it because it's often mis-diagnosed. That means treatment is often ineffective and the pain and suffering continues.I had no idea just how pervasive and insidious the disease is, so I invited Fred to come on the show to get his expert insights and help him spread the word.
2023-03-2445 min
Sales Transformation#605 S2 Episode 474 - WHO YOU WON & LOST: Understanding Winback Prospects on a Personal LevelPEOPLE COME BACK FOR PEOPLECollin appeared in various shows in the past weeks to discuss personality-based selling. Today, we are switching up as Collin jumps into The Winback Marketing Podcast with Dan Pfister.In this episode, Collin discusses how you can use personality insights as a means of having a stronger Winback campaign by identifying personalities that you are able to win back and the ones that you don’t. Learn more in this latest episode of Sales Transformation.Get Fr...
2023-03-2104 min
The WinBack Marketing PodcastBehavioral Science and WinbackThis week I'm extremely excited to welcome behavioral marketing expert Nancy Harhut to the show.In this episode Nancy explains why winback works from a behavioral science perspective.She also shares two great winback stories, one of which generated $68 million. You’ll find it fascinating!
2023-03-1723 min
The WinBack Marketing PodcastChurn, Retention & Winback with Anita TothThis week I'm excited to welcome customer retention strategist Anita Toth, aka the "Chief Churn Crusher" to the show.In this episode Anita shares a number of extremely interesting insights into customer retention, winback and acquiring a deep understanding of why our customers churn. Anita is a true master of her craft and I think you’ll get a lot of takeaways from this episode.
2023-03-1036 min
The WinBack Marketing PodcastWinback and Company Culture with Carl AdamsonThis week I have the pleasure of welcoming my friend Carl Adamson to the show. Carl is the award-winning director of the Agile Consultancy, Agilistix.In this episode he shares the fascinating story of being given 6 “dead” accounts, winning the first one back at 6 times the company's average sales volume and getting severely reprimanded for his success. It’s a fascinating look at company culture, the “this is how we do things here” syndrome and how it relates to winback and agile. Carl is brilliant and I know you'll love this episode!
2023-03-0227 min
The WinBack Marketing PodcastBuyer Personality and Winback with Collin MitchellThis week I’m honored to talk with Collin Mitchell, the head of sales for Humantic.AI. With 3 exits to his credit, Collin really understands the worlds of sales and business building and I think you'll find his insights uniquely valuable. In our talk, Collin shared his ideas and strategies around using buyer personality traits to support and enhance our sales processes, win/loss analyses and even winbacks. This is a rich episode and I know you’ll love it.
2023-02-2420 min
The WinBack Marketing PodcastTaking Complete Responsibility with Deb CurtisThis week my guest is Deb Curtis, the founder of Curtis Small Business Finance Solutions.Deb will be sharing winback stories that highlight the critical importance of taking complete responsibility for problems, even if they were created by others. It’s a powerful mindset that helps win back clients and create new business opportunities.
2023-02-1720 min
The WinBack Marketing PodcastWinback for Knowledge Services with Susan TriversThis week my guest is Susan Trivers and if you’re in a knowledge services firm, this episode is for you. Susan is going to show you how to win more business from your past clients with her "Top of Mind" framework. And she tells the story of using the framework with one of her clients to win back 12 out of 20 of their lost clients!
2023-02-1016 min
Retire As You DesireThe WinBack Program with Dan Pfister Part 2In this episode, Bill talks with the Co-Founder of The Business Resource and Founder of WinBack Labs, Dan Pfister. They talk about Dan’s entrepreneurial journey of losing many clients in 2016, getting them back, and using that experience to help businesses get returns on their past clients. Dan Pfister has been a marketer for over two decades and has spent thousands of hours testing and implementing a wide variety of sales and marketing strategies. In total, they’ve generated over 50,000 customers and have allowed him to work with brands like Fidelity Investm...
2023-02-0916 min
Retire As You DesireThe WinBack Program with Dan Pfister Part 1In this episode, Bill talks with the Co-Founder of The Business Resource and Founder of WinBack Labs, Dan Pfister. They talk about Dan’s entrepreneurial journey of losing many clients in 2016, getting them back, and using that experience to help businesses get returns on their past clients. Dan Pfister has been a marketer for over two decades and has spent thousands of hours testing and implementing a wide variety of sales and marketing strategies. In total, they’ve generated over 50,000 customers and have allowed him to work with brands like Fidelity Investm...
2023-02-0616 min
The WinBack Marketing PodcastWinback in the Enterprise World with Hans BunesThis week I'm excited to welcome Hans Bunes to the show.Hans is an acclaimed B2B tech growth strategist and Co-Founder at Bunes & Ferenczi. Hans will be sharing a number of compelling insights into the huge opportunity that winback presents in the enterprise world. He'll also be talking about the profound role that incentives play in winback, the value of dormant accounts and so much more.If you’re responsible for revenue, you’ll find what Hans has to say is fascinating.
2023-02-0326 min
eat.READ.sleep. Bücher für dichSonderfolge: Buchtipps zu Weihnachten (2/2)Im eat.READ.sleep.-Buchladen versorgen Daniel und Katharina die Kundschaft mit den perfekten Büchern zum Verschenken.
Die Bücher der Folge:
00:03:00 Für einen Kirchenmenschen:
00:04:43 Brian Moore: „Katholiken“
00:06:18 Franz Werfel: „Höret die Stimme“
00:08:50 Eine sommerliche Coming-of-Age-Geschichte:
00:09:40 Kristina Pfister: „Ein unendlich kurzer Sommer“ (vorgestellt in Folge 68)
00:11:00 Bücher im Ruhrgebiet-Setting:
Frank Goosen: „Sommerfest“ / „Liegen lernen“
00:11:52 Für (medizinisch interessierte) Mädchen ab 14:
00:12:20 Dana Schwartz: „Anatomy“
00:14:23 Jean Bennett: „Die Anatomie der Nacht“
00:15:58 Für Menschen, die über sich lachen können:
00:17:00 David Sedaris: “Calypso”
00:17:30 Max Goldt: “Ä”
00:18:27 Für Joggingtypen:
00:19:28 Verschiedene Autor*innen: „Philosophie des Laufens“
00:20:06 Isabel Bogdan: „Laufen“
00:22:20 groß angelegten Roman, der einen in eine andere Welt versetzt...
2022-12-1649 min
Sales Transformation#491 S2 Episode 360 - SWITCHING MODES: Different Approaches In Winning Back Current And Lost CustomersTHERE’S ALWAYS SOMETHING FOR EVERYONE…If you got people who are out, and people who are on the edge, which one do you hit first? Are you going to take the same approach to win them back? These are questions that Dan Pfister will answer, as he talks about the different methods you use for customers who are already lost, and for the ones who are on the brink of leaving. Find out more in this latest episode of Sales Transformation.Want to b...
2022-11-2705 min
Sales Transformation#479 S2 Episode 348 - INTO THE LAB: The Winback Labs’ Winning FrameworkIT ALL DEPENDS ON THE SITUATION…Dan is back and will be giving us an overview of when and how he and his team get involved in the winback process. Learn more about the Winback Labs framework and discover why it’s not the number of people to win back that matters but the circumstances, in the latest episode of Sales Transformation. Want to book more meetings and close more deals? Start selling the way your buyers want to buy with Humantic AI! Stop sending boring sales e-mails and start sending person...
2022-11-1505 min
Sales Transformation#447 S2 Episode 316 - BABY COME BACK! The Wonders Of Winback With Dan PfisterTHE PROBLEM WITH SALES CULTURE IS THAT WE ARE SO FOCUSED ON ACQUISITIONWe tend to overlook the hidden gems from customers that we lost along the way. Join us today as we welcome Dan Pfister, Founder of Winback Labs, as he talks about the importance of Winback and what tremendous impact it can bring to your sales. Tune in and learn more from Dan that there’s gold buried in your lost customers, here in Sales Transformation. Stop sending boring sales e-mails or videos and start sending catchy GIFs and Memes with VID...
2022-10-1406 min
Sales Transformation#446 S2 Episode 315 - WHEN THE PRICE IS NOT RIGHT: Why People Leave And How To Win Them BackA lot of people assume that it’s always the price. GUESS WHAT? THEY ARE WRONG!In today’s episode, Collin talks to Dan Pfister about the wrong assumptions by most people that customers who leave you are just not satisfied with the price. Tune in and together let’s bust this myth in this latest episode of Sales Transformation. Stop sending boring sales e-mails or videos and start sending catchy GIFs and Memes with VIDU.io!Power up your podcast experience by joining our Free Podcast Community!TRANSF...
2022-10-1303 min
Revenue Growth PodcastDan Pfister-How To Win Back Lost CustomersOne of the most overlooked sources for revenue growth is winning back lost customers. Get ready to discover smart ways to win back lost customers to find new revenue as Dan Pfister coaches us today.
Dan Pfister, is the founder of WinBack Labs. He believes there's GOLD buried in your lost customers. Winning back lost customers offers a tremendous opportunity to scale revenue at a very low cost. The average customer win-back campaign generates $485K and costs less than $5K to execute.
If you have a sales role or have a sales team at your...
2022-09-0729 min
The YourLIVINGBrand.live showWinback Mindset With Dan PfisterEveryone can agree that customers are the lifeblood that keeps businesses running. As a business owner, you should pay attention to customer retention. If you can have regular customers, that’s a big win because they would prefer your brand over anything else since they know your products statistically. But when you lose customers, that is something you should look at. Perhaps it could be from a bad customer experience, lousy product experience, or inadequate communication from the seller to the customer itself. To cut it short, losing customers is terrible. However, Dan Pfister thinks that there is gold buri...
2022-08-3131 min
The YourLIVINGBrand.live showWinback Mindset With Dan PfisterEveryone can agree that customers are the lifeblood that keeps businesses running. As a business owner, you should pay attention to customer retention. If you can have regular customers, that’s a big win because they would prefer your brand over anything else since they know your products statistically. But when you lose customers, that is something you should look at. Perhaps it could be from a bad customer experience, lousy product experience, or inadequate communication from the seller to the customer itself. To cut it short, losing customers is terrible. However, Dan Pfister thinks that there is gold buried in t...
2022-08-3031 min
Marketing-Led GrowthHow Jiggy Is DAN PFISTER with Marketing-Led Growth via The Buyer Centric Revenue Model? Interview with Founder at WinBack Labs (Marketing consultancy for win-back campaigns for churned customers)Dan Pfister is the Founder at WinBack Labs a Marketing consultancy to help companies do proper, modern, non-spam marketing via win-back campaigns (remarketing to churned customer accounts). Dan is the host of "WinBack Marketing" show.
Dan dons B2B buyers’ flip flops to share buying preferences for Marketing + Sales:
✅aware of vendors via peers/referrals/WOM/influencers via content/social/communities (tks to Marketing + Marketing’s influence on peers)
✅learn about/try/buy vendors via peers, YouTube, website (tks to Marketing) with option for Sales for complex product
❌Turn off + tune out: telem...
2022-07-2159 min
Oh Sport, Herr Pfarrer! - Der Sport Podcast, der Zeichen setzt.Folge 014 - Was bewegt Stefan Pfister?• In dieser Episode begegne ich Stefan Pfister. Der Pastor der methodistischen Gemeinde in Davos engagiert sich nicht nur gegen die Verschwendung von Nahrungsmitteln beim jährlichen Weltwirtschafts Forum sondern ist auch Träger des 2. Dan in der Kampfsportart Teakwon Do und hat in dieser Disziplin eine Bronzemedaille bei der Weltmeisterschaft gewonnen. FÜR DIE GEMINDERTE AUDIOQUALITÄT IN DEN ERSTEN 10 MINUTEN BITTE ICH UM VERZEIHUNG!
• Herzlichen Dank an alle Interviewpartner*innen! Ein Dank an Thies Friederichs für die Beratung hinsichtlich der Technik. Außerdem Danke an Jochen Allgaier und für sein Feedback während der Vorbereitungspha...
2022-04-241h 46
Love Selling Hate Sales PodcastWinBack with Dan PfisterDan Pfister is evangelizing Winback as a lower cost, higher margin revenue play. On his show we talk about easy things sellers can do to make winback a part of their playbook. Find Dan on LinkedIn and https://strategicwinback.com/
2021-11-0729 min
The AI for Sales PodcastThe ROI of a great win-back programChad Burmeister, the AI for Sales Expert on C-Suite Radio, talks with Dan Pfister about the importance (and value) of a great winback program.In this episode, you will learn:1) What is the ROI of creating a client win-back program?2) How can a company develop a win-back program?3) We’ll review some example win-backs and how they actually invest 2-3X more money!
The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth.Skip the...
2021-03-0721 min
Future-Proof SellingGrowth Through Strategic WinBack with Dan PfisterDan Pfister has been a marketer for over 20 years and has spent thousands of hours testing and implementing a very wide variety of sales growth strategies. In total they’ve generated over 50,000 customers and have allowed him to work with brands like Fidelity Investments and Tony Robbins (see below). Though many strategies have generated outstanding results for Dan, nothing in his experience has generated revenue faster or more predictably than WinBack. It was the strength and reliability of WinBack that motivated Dan to found Strategic WinBack and become an evangelist for this under-valued and under-appreciated sal...
2021-01-1128 min
SAG-AFTRA Foundation ConversationsConversations with Rebecca Hall (2016)Career Q&A with Rebecca Hall on November 11, 2016. Moderated by Stacey Wilson Hunt, New York Magazine.
Rebecca Hall is an acclaimed British-American actress who was recognized almost immediately as one of the most exciting actresses of her generation. In a career that encompasses the multiplex, the art house cinema, and the world’s most respected theaters, she has worked with many of the industry’s greatest artists and established herself as a leading talent, one who continues to challenge herself with each new role.
This fall, she stars in Antonio Campos’ Christine, with Michael C Hall, T...
2020-12-2958 min
Summit SCALE® PodcastDan Pfister on Winning Back CustomersCheck out these episode highlights: 01:01 – Dan’s back story and the discovery of Strategic WinBack 03:08 – Why customers chose to leave us and the chances that they’ll actually come back 04:34 – How WinBack compares to new customer acquisition in generating revenue 05:23 – Why everyone not doing this is leaving large amounts […]
2020-12-1313 min
Summit SCALE® PodcastDan Pfister on Winning Back CustomersCheck out these episode highlights: 01:01 – Dan’s back story and the discovery of Strategic WinBack 03:08 – Why customers chose to leave us and the chances that they’ll actually come back 04:34 – How WinBack compares to new customer acquisition in generating revenue 05:23 – Why everyone not doing this is leaving large amounts […]
2020-12-1313 min
Predictable B2B SuccessCustomer win-back strategies: 5 easy ways to win-back lapsed customers and boost salesIn this episode, Dan Pfister, founder and CEO of Strategic WinBack shares his experiences and advise on using customer win-back strategies to predictably generate revenue faster and increase sales velocity. Insights he shares include
Is there any money in winning back customers?How does win back compare to prospecting for first-time customersWhy businesses don't invest in customer win-back strategiesWhat sort of numbers can we expect if we use customer win-back strategiesThe biggest misconception around win-back strategiesHow to use customer win-back strategiesHow to know if you are ready for a customer win-back strategyHow to approach deploying a customer win-back s...
2020-11-1737 min
It's All PossibleEp 126 Dan Pfister, Strategic Winback - How Past Customers Equal Future ProfitsDan Pfister is the WinBack Guru. Leveraging a history of studying and implementing WinBack campaigns he has a wealth of knowledge to share on this vital but overlooked sales and marketing strategy. Dan has been a marketer for over 20 years and has spent thousands of hours testing and implementing a very wide variety of sales growth strategies. In total they’ve generated over 50,000 customers and have allowed him to work with brands like Fidelity Investments .Though many strategies have generated outstanding results for Dan, nothing in his experience has generated revenue faster or more predictably than WinBack.It was the st...
2020-11-1243 min
All Things TelesalesEP 67 - Dan Pfister - Strategic WinbackIf you're like most businesses, you lose about half of your clients every 4 years and the COVID crisis has dramatically accelerated the rate of loss for many of us.The good news is that these past clients represent your single best opportunity to rapidly generate significant new sales at an extremely low cost.Here's why ...1. Easier to EngageYou can engage a past client with only 1 - 3 touches while it takes at least 7 times that number to engage a regular prospect. (Fanatical Prospecting)2. Easier to ConvertPast clients convert...
2020-10-2126 min
The Dirty Birds Podcast37. A Bittersweet Victory for the Atlanta FalconsThe Atlanta Falcons got their first win of 2020, but does it actually mean anything?Sure, it's fun to see all the pieces Atlanta boasts putting it all together to finally perform the way we all thought they were capable of playing when the season first began, but when it comes to the actual trajectory of the season, the odds are still tough for the Falcons. The big story of the week was how the Falcons would look without Dan Quinn as head coach, ushering in the era of Raheem Morris.
2020-10-1917 minThe Dirty Birds Podcast36. A Eulogy for Dan Quinn, Thomas Dimitroff and the 2020 Atlanta FalconsThe Falcons are dead. Five weeks ago, Atlanta fans were day-dreaming of a 2020 playoff run with a re-tooled Falcons roster ready to make some noise in the NFC after a busy offseason. Now, after five straight gut-wrenching losses, the chances of the Falcons playing any meaningful football for the remainder of 2020 is slim to none. In more than 50 years of Super Bowl Era football, no team has ever made the playoffs after an 0-5 start.
2020-10-1219 minThe Dirty Birds Podcast34. How Does Dan Quinn Still Have A Job With The Falcons?What else is there to say?At some point, observers of the Atlanta Falcons just run out of things to say about a team that continues to find boggling ways to throw very winnable games right down the drain. The script is never the same. Oftentimes, you can point the finger to a leaky defense. Other times, it's turnovers, penalties or even forgetting the rules of an onside kick. No matter how the Falcons lose, they have a knack to do so in heartbreaking fashion. There is a culture of choking in...
2020-09-2821 minThe Dirty Birds Podcast33. Should Dan Quinn Be Fired After The Falcons' 40-39 Loss To The Cowboys?Atlanta was given every chance to knock off the Dallas Cowboys on Sunday but still managed to blow a 19-point second-half lead thanks to a comedy of errors down the stretch. Is it time for Dan Quinn to be let go?
2020-09-2124 minMunchkin LandMunchkin Land #345: Arkham Noir Case #2This week, Dan Patriss is here to share news from the gaming world.
Show your thanks to Major Spoilers for this episode by becoming a Major Spoilers Patron at http://patreon.com/MajorSpoilers. It will help ensure Munchkin Land continues far into the future!
Join our Discord server and chat with fellow Spoilerites! (https://discord.gg/jWF9BbF)
Contact us at podcast@majorspoilers.com
NEWS
Asmodee releasing Arkham noir Case # 2 Called Forth by Thunder, which is a solitaire detective card game designed by Yves Tourigny, in September
Asmodee...
2020-09-0116 min
The Corporate Escapee46. How to Achieve 30-50x ROI by Implementing a Customer Win-Back Program
On this episode, we welcome back Dan Pfister to the program. Dan is the founder of StrategicWinBack.com. He’s also the co-founder of two other businesses where he's helped generate over 50,000 customers, and has worked with brands like Fidelity Investments and people like Tony Robbins. Strategic Win-Back’s sole focus is re-engaging and re-activating lost, forgotten and disengaged clients. To learn more about the exceptional ROI that winning back past clients can generate. Website: https://www.brightmove.com/
2020-04-0845 min
Schaub.InfoEntscheidungsartenQ5 Entscheidungen, die Königsdisziplin im Management. Entscheidungen
:
Björn Müller
Mikael Krogerus
Hartmut Walz
Phillip Meissner
Maja Storch
Martin Sauerland
Georg Jocham
Hans-Rüdiger Pfister
Küll und Kühnapfel
Sean Kovey
Mathias Engel
Ellmar Willnauer
Robert Klein
Victoria Weiss
Matthias H. Thaler
Richard Nöllke
Harald Wiese
Dan Ariely
Alois Burkhard
Gerhard Roth
Joseph Bikart
Raphael Schoen
Dr. Karsten Bredemeyer
Gerhard A. Jantzen
Volker Schneider
Regina Lord
Stephan Schneider
Ulrike Redenscheidt
Susann Jeffers
Roger Dawson
Donald Trump
Richard Graf
Annika Durant
Rainer Völker
Eduardo Binda Zane
2020-03-271h 18
True Murder: The Most Shocking KillersSTEPHEN AND JOYCE SINGULAR TRUE CRIME RETROSPECTIVEStephen Singular is the author of 25 non-fiction books, many of them about high-profile criminal cases. His first book in 1987 was Talked to Death: The Life & Murder of Alan Berg, which became the basis for the 1989 Oliver Stone film, “Talk Radio", and set the tone for his journalistic career. Since 1991, Denver native Joyce Jacques Singular has partnered with Stephen on eight of the true-crime books. The 1995 study of the O.J. Simpson case, Legacy of Deception, went beneath the media hysteria surrounding these murders and explored the racial underpinnings of the case. In their 1999 book, Presumed Guilty: An Investigation into the Jo...
2020-03-261h 28The Corporate Escapee16. How to Achieve 30-50x ROI by Implementing a Customer Win-Back Program w/ Dan Pfister
On this episode, we welcome Dan Pfister to the program. Dan is the founder of StrategicWinBack.com. He’s also the co-founder of two other businesses where he's helped generate over 50,000 customers, and has worked with brands like Fidelity Investments and people like Tony Robbins. Strategic Win-Back’s sole focus is re-engaging and re-activating lost, forgotten and disengaged clients. To learn more about the exceptional ROI that winning back past clients can generate. Website: https://www.brightmove.com/ LinkedIn Company: https://www.linkedin.com/company/customerwinback/ LinkedIn: linkedin.com/in/danmpf...
2019-09-1746 min
The Fearless Business PodcastThe Art of Winning Customers Back - Dan PfisterWhich marketing strategy consistently delivers the best ROI?
Over the last ten years, we’ve spent thousands of hours testing and executing dozens of different strategies. In total they’ve produced over 50,000 customers and have generated significant revenue. But which strategy consistently delivered the highest ROI? The clear winner, with a 16X ROI, is the customer win-back campaign.
And these campaigns can deliver a superior ROI for almost any type of organization. That’s why businesses ranging from small SaaS companies to billion-dollar enterprises like Dollar Shave Club use them. Why do they work so well...
2019-06-2833 min
True Murder: The Most Shocking KillersSHADOW ON THE MOUNTAIN-Stephen and Joyce SingularNancy Pfister, heir to Buttermilk Mountain, the world-renowned site of the Winter X Games, was Aspen royalty, its ambassador to the world. She lived among the rich and famous: she partied with Hunter S. Thompson, dated Jack Nicholson, had a joint baby shower with Goldie Hawn, and globetrotted with Angelica Houston. She was also a philanthropist, admired for her generosity. But behind the warm façade, she could be selfish, manipulative, and careless. Pfister enjoyed bragging about her wealth and celebrity connections, but those closest to her, like Kathy Carpenter, Pfister's personal assistant, drinking companion, and on one occasion lover, k...
2018-05-291h 12