Shows
Trust Driven Care NetworkHow Dan Swinscoe Built Trust with Pro Athletes and Earned Referrals from the Seahawks | Trust Driven Insights #2How do you earn the trust of elite athletes, coaches, and pro teams—without chasing them down?In this episode of Trust Driven Insights, Dr. Josh Satterlee talks with Dan Swinscoe, a physical therapist, strength coach, and founder of Train 2 Win, whose reputation has made him the go-to provider for athletes in the NFL, MLB, WNBA, and beyond.Dan shares how showing up, giving generously, and staying humble led to high-level referrals—including from the Seattle Seahawks. From catching 90mph fastballs for clients to inviting a pro athlete’s wife over for Thanksgiving, Dan’s stories...2025-06-1028 min
Trust Driven Care NetworkMalpractice, Patient Trust & The Placebo Effect | Trust Driven Trivia #2Welcome back to Trust Driven Trivia – the ultimate healthcare research showdown! In Episode 2, our expert panel tackles six intense, research-driven medical trivia questions that will push the limits of your healthcare knowledge:• Discover why patient trust is the #1 predictor of healthcare success • Uncover what percentage of patients prefer discussing emotional health first • Dive into the shocking truths about patient-centered care and self-efficacy • Explore the mysteries of the placebo effect – how much is treatment, and how much is in your mind? Returning runner-up Dr. Amanda Satterlee is back, hungry for redemption. Joining her in this high-sta...2025-05-1329 min
Punk CX: Customer Experience Insights with Adrian SwinscoeThe Brand Connectome™ and why we are doing marketing all wrong - Interview with Leslie ZaneToday’s interview is with Leslie Zane, who is the Founder and CEO of Triggers, a brand consulting firm, and an authority on harnessing the instinctive mind to accelerate brand and business growth. Leslie joins me today to talk about her new book, THE POWER OF INSTINCT: The New Rules of Persuasion in Business and Life, why she thinks we have entered the age of instinct, being 10-15 years ahead of Dan Ariely and Daniel Kahnemann, the Brand Connectome™ and growth triggers amongst a bunch of other things.
This interview follows on from my recent interview – The custom...2024-08-0541 min
Retain: The Customer Retention PodcastCustomer Experience Consultant: Where You Find Loyalty, How You Control Customer Experiences & Why You Need To Treat Customers DifferentlyIn this Greatest Hits episode, Lauren is joined by Adrian Swinscoe, a customer experience consultant and advisor who has been growing and developing customer-focused businesses for over 20 years. Together, Adrian and Lauren discuss what aspects of the customer journey create loyalty, how much control businesses have over customer experience, and highlight that not all customers are the same.Adrian helps companies deliver better customer service and customer experiences in two ways; the first is through acting as an advisor on specific service, experience and engagement issues, and the second is by building internal team and leadership capability via mentoring...2024-02-2731 min
Elite Baseball Development Podcast180. Dan Swinscoe on Essential Clinical Skills and Rehab ApproachesJoining Eric on this week's podcast is Dan Swinscoe, a physical therapist and strength and conditioning specialist. With over 30 years of experience treating and learning from his patients, and having faced several substantial injuries of his own, Dan brings a unique perspective to solving movement problems. He has been entrusted with the rehabilitation and training of athletes from the NFL, MLB, WNBA, professional golf, as well as many local doctors and their families. Dan is specialty trained and certified by the Titleist Performance Institute and Golf Digest as a Golf Medical and Golf Fitness Professional. Additionally, he holds certifications...2024-01-051h 06
Practical AI: The Capacity for GoodRevolutionizing Customer Experience with Punk Spirit with Adrian Swinscoe, an Aspirant Punk at Punk CXIn this episode of Practical AI: The Capacity for Good, Adrian Swinscoe, an Aspirant Punk at Punk CX, joins James Diel to share his insights on how you can tap into your inner punk spirit to revolutionize your approach to customer experience, as well as integrating empathy and AI in customer service.Adrian is a seasoned professional with an extensive background in customer experience. With over twenty-five years of experience, he has successfully nurtured and expanded customer-focused businesses of various sizes. Adrian wears multiple hats, excelling as a customer experience advisor, a captivating speaker, an accomplished author, and...2023-11-0850 min
The Fitness Lying Down PodcastFLD 064: Physical Therapist vs Personal TrainerThis week Cory had the privilege of talking with DVRT Coach and Physical Therapist, Dan Swinscoe. In this episode they cover topics from clients with knee pain, why physical therapists with a training background are more effective in the clinic, using strength training to help golf patients, why heavier loads will benefit clients/patients, and TACOS! You will be blown away by Dan's insight and ability to make sense of many topics. Always a great conversation!2023-01-2052 min
Retain: The Customer Retention PodcastUnderstanding Your Customer with Adrian SwinscoeLauren is joined by Adrian Swinscoe, a customer experience consultant and advisor who has been growing and developing customer-focused businesses for over 20 years. Adrian helps companies deliver better customer service and customer experiences in two ways; the first is through acting as an advisor on specific service, experience and engagement issues, and the second is by building internal team and leadership capability via mentoring, thought leadership and masterclasses.This episode, Adrian and Lauren discuss what aspects of the customer journey create loyalty, how much control businesses have over customer experience, and highlight that not all customers are the...2022-11-1531 min
The Quest For Epic Customer SupportCustomer Experience Goes Punk With Adrian SwinscoeThere is no framework or model for customer experience. Great customer experiences come from people doing great work. Adrian Swinscoe is an unapologetic punk. Adrian has been helping organizations do great things for their customers for over 25 years through consulting. He is the author of PunkCX, which he describes as a visual slap in the face to the customer experience industry. Adrian brings us a great discussion about many topics in the customer experience space. Join us as we discuss:Why C-Level executives should participate in their customer experience. How to create organizations that are better for b...2022-08-1853 min
The Fitness Lying Down PodcastFLD 034: The DVRT Mind TrickFLD owner, Cory Cripe, sits down with physical therapist (and DVRT devotee) Dan Swinscoe to hear how he applies the Ultimate Sandbag to his patients and their rehabilitation. Also, hear how he was able to use the power of the mind and DVRT to recover from a serious rotator cuff injury due to a bench press competition. This is a must listen for everyone!!!
Instagram: @danswinscoe
Facebook: www.facebook.com/dan.swinscoe2022-06-231h 02
THE CX GOALKEEPER - Business Transformation, Customer Experience, and LeadershipCX Goalkeeper with Adrian Swinscoe - S1E16 is about his book "CX PUNK"The CX Goalkeeper had a smart discussion with Adrian SwinscoeAdrian is a Customer experience advisor, author, speaker, workshop leader and aspirant punk at Punk CX. We discussed following tracks from his book:With great power comes great responsibilitiesCX is not F***** metricsSimplicity rules: ok?The answers are right in front of viewHis book suggestion: Worth It by Dan PriceHow to contact Adrian:https://www.linkedin.com/in/adrianswinscoe/https://www...2021-04-0539 min
Golf Under Par Podcast#48 - Shoulders, Kettlebells, & Sandbags with Dan SwinscoeIf you have struggled with a shoulder injury or pain, Dan Swinscoe knows how you feel. In this episode he briefly explains his injury, decision to not have surgery, and his rehab process. Dan also discusses the benefits of integrating the shoulder with the rest of the body to truly bulletproof your shoulder. He also dives into how he helps rotational athletes recover and train everyday in his clinic.
Connect with Dan:
Youtube www.youtube.com/c/DanSwinscoe
Instagram @danswinscoe
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Join the free...2021-02-0233 min
Clinic Gym RadioRecovering from Shoulder Tears and Pops with Dan SwinscoeIn today’s episode of Clinic Gym Radio, Dan Swinscoe joins Dr. Josh Satterlee. Dan is a physical therapist in Seattle, Washington who is a true believer in the blended gym model. Dan wanted to challenge himself and began powerlifting although he was 53 years old and had some concerns with his arthritic knees. He had 2 months’ notice to train and began bench pressing to see what his maximum weight was, when all of a sudden, he felt a small pop in his shoulder. He figured that was his maximum weight and kept training. On the day of the competition, the...2020-07-2153 minPunk CX: Customer Experience Insights with Adrian SwinscoePurpose is not a luxury and matters more than ever in a crisis - Interview with Professor Alex Edmans of London Business SchoolToday’s interview is with Alex Edmans, a Professor of Finance at London Business School who focuses on responsible business. He has just published a new book called: Grow the Pie: How Great Companies Deliver Both Purpose and Profit and joins me today to talk about the book, how it came about, what we can learn from it and why it matters.
This interview follows on from my recent interview – Innovative brands are using direct mail to improve customer engagement – Interview with Dan Frohnen of Sendoso – and is number 350 in the series of interviews with authors and business...2020-07-1930 minPunk CX: Customer Experience Insights with Adrian SwinscoeInnovative brands are using direct mail to improve customer engagement - Interview with Dan Frohnen of SendosoToday’s interview is with Dan Frohnen, CMO at Sendoso , a cloud-based direct mail and engagement platform that gives companies the ability to send direct mail, eGifts, wine, company swag, handwritten notes, welcome kits, and custom gifts. Dan joins me today to talk direct mail, why direct mail is not used as much as it could or should be, waste, sustainability and lessons that have emerged in the last few months.
This interview follows on from my recent interview – Excellence and extreme humanization are needed more than ever – Interview with Tom Peters – and is number 349 in the series o...2020-07-1232 minPunk CX: Customer Experience Insights with Adrian SwinscoePutting Dan Pink's Mastery, Autonomy & Purpose into practice - Interview with Jeremiah SmithA story of putting Dan Pink's Mastery, Autonomy & Purpose into practice - Interview with Jeremiah Smith, President and CEO of SimpleTiger, a boutique digital marketing agency that specializes in SEO for entrepreneurs and software as a service firms. Jeremiah joins me today to talk about management styles and SimpleTiger’s discovery of Dan Pink’s three elements of motivation (autonomy, mastery, and purpose) and how they have developed a management system/approach that puts these three into practice.2019-12-0336 minPunk CX: Customer Experience Insights with Adrian SwinscoeTaziki's is closing the disability employment gap and enriching their customer and employee experience at the same time - Interview with Dan SimpsonTaziki's is closing the disability employment gap and enriching their customer and employee experience at the same time - Interview with Dan Simpson, CEO of Taziki's Mediterranean Café, which is a fast casual chain of franchised restaurants based in Birmingham, Alabama that purveys Greek and Mediterranean cuisine such as gyros, sandwiches, soups, and salads. Dan joins me today to talk about Tazikis and eudaimonia, what it is, how they bring it to life, bringing hope and joy to others and what companies should be doing differently to improve their customer experience.2019-11-0339 min
Vigor Life PodcastEP023: How To Get Out of Pain and Stay Away From Pain w/ Physical Therapist Dan SwinscoeWhen I or one of my clients is injured I always want to make sure that I have a network of the most knowledgeable and caring people available to help me/them get back on track with training and living life to the fullest. One of those people is Dan Swinscoe.
If you have ever been hurt or injured you understand that the only thing you want to do is get out of pain and get back to doing the things that you love pain-free (and keeping it that way). To get the best results, short and long-term — when it co...2017-03-2254 min