Shows
The One% PartnershipThe 1% Effect on Customer RetentionIn this episode Dave and John are back chatting with Lyn Howdon about all thing’s customer retention. A subject all too often seen as a sales challenge we bring to life that there are opportunities across all departments to support and drive improvements in customer retention.To find out more about what we do visit:www.haynesoliver.com 2025-07-0952 minThe One% PartnershipThe 1% Effect in the Sales DepartmentIn this episode Dave and John are joined by a special guest, Lyn Howdon. Lyn brings a wealth of knowledge and understanding of automotive sales (amongst other things!) so with this addition to the podcast we've almost covered every department!Have a listen to our musing over what works well and what doesn’t work so well.To find out more about what we do visit:www.haynesoliver.com2025-06-2658 minThe One% PartnershipThe 1% Effect in the BodyshopMore motortrade chat with Dave and John!In this episode Dave chats with John about all things bodyshop and how the 1% effect can influence the performance!To find out more about what we do visit:www.haynesoliver.com2025-06-1623 minThe One% PartnershipParts Department Q&AIn this episode Dave and John respond to some great comments and feedback on the earlier 1% Effect in Parts Department podcast.To find out more about what we do visit:www.haynesoliver.com2025-06-0919 minThe One% PartnershipThe 1% Effect in the Parts DepartmentIn this episode Dave and John switch their conversation to the parts department and how marginal gains can support the performance. To find out more about what we do visit:www.haynesoliver.com2025-06-0330 minThe One% PartnershipThe One% Partnership, Front of House Q&A Part 2In this episode (part 2 of 2) Dave and John respond to feedback from the previous podcast where they talked about how the 1% effect could impact the front of house function.To find out more about what we do visit:www.haynesoliver.com2025-06-0236 minThe One% PartnershipThe One% Partnership, Front of House Q&A Part 1In this episode (part 1 of 2) Dave and John respond to feedback from the previous podcast where they talked about how the 1% effect could impact the front of house function.To find out more about what we do visit:www.haynesoliver.com2025-05-2830 minThe One% PartnershipThe 1% Effect in Front of House and Customer ServiceIn this episode DAve and John talk about the 1% effect and how it help with the front of house and customer serviceTo find out more about what we do visit:www.haynesoliver.com2025-05-2123 minThe One% PartnershipPodcast feedback - WorkshopIn this episode Dave and John respond to listener feedback and questions, today they focus on the responses to the 1% effect on the recent Workshop podcast.To find out more about what we do visit:www.haynesoliver.com2025-05-1216 minThe One% PartnershipThe 1% Effect in the WorkshopIn this episode Dave and John talk about some of the gains that the 1% effect can have within your Service DepartmentTo find out more about what we do visit:www.haynesoliver.com2025-05-0220 minThe One% PartnershipWhat is the 1% EffectIn this episode Dave talks with John about what the 1% effect is and how it relates to incremental gain.To find out more about what we do visit:www.haynesoliver.com2025-04-2226 minThe One% PartnershipThe One% Partnership IntroductionIn this first episode Dave and John chat about why they have formed The One% Partnership and how they will be supporitng Automotive Aftersales businessesTo find out more about what we do visit:www.haynesoliver.com2025-04-0430 min