Shows
CELab: The Customer Education LabCELab - Ep 174 - From Course Library to Learning OS: LearnWorlds and the Future of Customer EducationCustomer education is outgrowing the idea of “just an LMS.” In this episode, Dave Derington sits down with Mia Čomić, Product Marketing Manager at LearnWorlds, to unpack how the platform is evolving from a traditional course host into a true learning operating system for modern SaaS. Mia shares how her background in Comparative Literature, localization, and academy building shaped her perspective on learning as a continuous product experience—not a one‑off content drop.
We explore how AI is reshaping Customer Education: from speeding up content creation to orchestrating just‑in‑time learning, routing the right learner to the right a...
2026-01-151h 28
CELab: The Customer Education LabCELab - Ep 173 - From Helldivers 2 to St. Vincent: Surprising Lessons for Customer Education LeadersIn this end-of-year special, Adam Avramescu and Dave Derington look back at 2025 through the lens of the things they love most outside of work: video games and live music. They unpack how titles like Helldivers 2, Peak, and Megabonk model great onboarding, community-based learning, and continuous engagement—and what Customer Education and Customer Success teams can steal from modern game design.
On the music side, they explore Louis Cole, King Gizzard & the Lizard Wizard, Black Country, New Road, St. Vincent, and Tune-Yards. Adam and Dave connect venue, context, and stagecraft to how we design learning environments, build resilient te...
2026-01-061h 00
CELab: The Customer Education LabCELab - Ep 170 -AI in Customer Education: Scaling Success with LearnExperts & Sarah SedgmanAre you ready to rethink the way your team delivers customer education? In this episode of CELab, host Dave Derington welcomes Sarah Sedgman, CEO and founder of LearnExperts, for an inspiring discussion about the power of AI in instructional design and customer training.
Sarah shares her decades of experience transitioning from instructional designer to entrepreneur, and how LearnExperts’ LEAi platform is reshaping training efficiency and scalability for SaaS and enterprise teams. Listen in to discover proven approaches to accelerate course development, create certification-ready exams, and empower both instructional designers and business experts to deliver high-quality, impactful customer le...
2025-11-221h 14
CELab: The Customer Education LabCELab – Ep 169 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Part 2In the last episode of the CELab podcast, co-host Dave Derington explored the profound shifts redefining the learning landscape—from the legacy of transactional, revenue-generating education services to agile, outcome-driven customer enablement.
Customer Education and Education Services are converging, and Dave continues sharing his thoughts on how B2B SaaS organizations are reimagining what learning means for their customers, partners, and teams. Drawing on his journey through small to large businesses - including Atlassian, Outreach, Gainsight, and ServiceRocket - he breaks down why businesses need to move beyond simply selling training—embracing continuous, measurable, and truly impactful lear...
2025-11-1251 min
CELab: The Customer Education LabCELab - Ep 168 - Customer Education and Education Services - The Future of Learning in B2B SaaS - Part 1What does the future hold for Customer Education in the ever-evolving world of B2B SaaS? In this solo episode, CELab co-founder and host Dave Derington explores the profound shifts redefining the learning landscape—from the legacy of transactional, revenue-generating education services to agile, outcome-driven customer enablement. Drawing on industry experience and personal insights, Dave examines how the disciplines of Education Services and Customer Education are merging to drive both business outcomes and Customer Success.
Listeners will discover how digital transformation, the subscription economy, and post-pandemic realities have forced learning organizations to adapt at unprecedented speed. Using real...
2025-10-2948 min
CELab: The Customer Education LabCELab - Ep 167 - Dan Braithwaite - ILT Reborn! How Mediaocean Builds Engagement & Community in Customer Education through Live EngagementIn this episode of the Customer Education Lab, host Dave Derington welcomes Dan Braithwaite, Senior Director of Product Training at Mediaocean, for a deep dive on modern Instructor-Led Training (ILT) and its powerful impact in B2B SaaS customer education. Dan shares real-world stories, practical frameworks, and a human-centered approach to ILT that has helped shape Mediaocean’s global learning strategy.
Tune in as we debunk ILT myths, unpack a hands-on framework spanning “Tell Me, Show Me, Let Me Try,” and discuss how to build truly engaging experiences for customers and internal learners. If you want actionable strate...
2025-10-131h 05
CELab: The Customer Education LabCELab - Ep 166 - From Academia to AI: Building Scalable Partner Programs with April TraskIn this episode of CELab, host Dave Derington sits down with April Trask, a leader in partner enablement and enterprise AI at Writer. April unpacks the evolving landscape of partner enablement, exploring how AI and generative tools are reshaping the way organizations educate both partners and customers. April shares her unique journey from academia to tech, offering candid insights into building scalable programs at companies like Dropbox, Slack, CrowdStrike, and Writer. The conversation dives deep into the differences between customer education and partner enablement, the challenges of aligning cross-functional teams, and the importance of adaptability in a rapidly changing...
2025-09-2651 min
CELab: The Customer Education LabCELab - Ep 165 - Clea Mahoney - How to Launch a Customer Education LMS in 55 Days: Lessons from Rewst’s Rapid RolloutLaunching a customer education program is never easy—especially when you’re racing against the clock. In this episode, CELab’s Dave Derington sits down with Clea Mahoney , Head of Customer Education at Rewst, to unpack how her team rolled out Skilljar’s LMS in just 55 days. Clea shares her unconventional journey from instructor-led training to scalable online learning, and how playfulness, experimentation, and a customer-first mindset fueled Rewst’s rapid growth.
Listeners will discover how Clea and her team navigated the challenges of startup life, balanced perfectionism with progress, and leveraged data and AI to drive customer s...
2025-09-121h 17
CELab: The Customer Education LabCELab - Ep 160 - Randon Ruggles and The Secret to Customer Education Success: Short-Form Video, Data, and Team SynergyWhat does it take to build a world-class customer education program in today’s fast-paced, global SaaS landscape? In this episode, Dave Derington sits down with Randon Ruggles, Director of Customer Education at Jamf, to unpack the journey from classroom teacher to industry leader. Randon shares how his team scaled from a handful of educators to a global force, leveraging modular content, short-form video, and agile operations to drive customer success and retention.
Listeners will get a behind-the-scenes look at Randon and his team's innovative approach to content creation, localization, and data-driven decision-making. From the power of “Jamf...
2025-07-051h 09
CELab: The Customer Education LabCELab - Ep 159 - Pulse 2025 Customer Education Recap: AI, Scaling, and Digital SuccessIn this electrifying episode of CELab, Adam and Dave take the opportunity to share insights and learnings from Gainsight Pulse 2025, unpacking the transformative landscape of customer education and digital success. Through candid conversations and expert insights, Dave reveals how leading organizations are reimagining customer learning in an era of AI, scaled digital experiences, and integrated customer success strategies.
Join Adam Avramescu and Dave Derington as they dissect the conference's key moments, exploring the critical intersection of community, education, and technology. From Gainsight's strategic acquisitions to the challenges of creating meaningful digital learning experiences, this episode offers a...
2025-06-201h 18
SaaS TherapyThe two-hump problem in Customer Education with Dave Derington, host of CELab podcastThis is part 2 of a conversation between Todd Kirk and Dave Derington! Find part 1 on Dave's podcast CELab: https://customer.education/podcast/episode-155-todd-kirk-brainstorm-the-two-hump-problem/In this episode, they focus on the 'two hump problem' that represents the gap between scaled and high-touch learning with customer education. They explore the importance of motivation, the role of admins as gatekeepers, and the complexities of change management. TakeawaysThe 'two hump problem' illustrates the gap between SMB and enterprise needs.Building a bridge between SMB and enterprise customers...
2025-04-2953 min
CELab: The Customer Education LabEpisode 155 - Todd Kirk @ Brainstorm - "The Two-Hump Problem"In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer education, unveiling the "Two-Hump Problem"! What's that, you say? It's a different way to think about learning challenges that plague B2B SaaS companies working to deliver effective learning experiences. They explore how organizations can bridge the gap between small business (SMB) and Enterprise customers, transforming traditional training approaches into adaptive, personalized learning journeys.
Key Takeaways:
The Two-Hump Problem: Different learning needs for SMB and enterprise customers
Customer education is more than...
2025-04-2656 min
CELab: The Customer Education LabEpisode 154 - From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in MonthsIn this episode of the CELab podcast, host Dave Derington sits down with Casey Izzo from Bionic Advertising Systems to unpack an extraordinary journey of digital transformation. Learn how a small team turned their high-touch CSM-led software training into an accessible, scaled digital success experience.
Casey shares her team's remarkable achievement of developing a comprehensive academy with nearly 100 videos in months, using innovative tools like Synthesia for AI-powered narration and strategic content design, Camtasia for editing, Wistia for hosting, and Gainsight to bring it all together. Even more, with such a small team they leveraged content creation...
2025-04-101h 06
CELab: The Customer Education LabCELab - Ep 150 - Celebrating 150 Episodes - Reflections on our Journey in Customer EducationIn this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there is no single, universal "playbook" that applies across all organizations. Dave Derington shares insights from his new role as Senior Manager of Learning Solutions and Programs at Atlassian, a large, mature enterprise.
What we've learned over the years is that what we call Customer Education has no discrete start or end. Universally, we focus on:
The challenges and opportunities of scaling...
2025-02-081h 11
CELab: The Customer Education LabCELab - Ep 141 - Rethinking Customer Education Strategy: The Power of Active ListeningIn this episode, Dave Derington and Adam Avramescu explore the role of strategy and active listening in the field of customer education. They challenge the notion that rigid frameworks and pre-defined strategies are the key to success, arguing that the ability to adapt and deeply listen to customers and stakeholders is often more important.
The value of slowing down and creating space for deeper conversations
The discussion covers several key topics, including:
The limitations of relying on generic frameworks and maturity models
The importance of understanding the specific business problems and opportunities
Techniques for effective active listening, such a...
2024-10-0350 min
CELab: The Customer Education LabEp 137 – Michele Wiedemer - The Learner-Centered Design Model - Part 1In business, the need for engaging learning experiences is staggeringly important. Yet the “how” is elusive. Conventional educational approaches don’t work well. You can be tempted to fall back on trusted methodologies only to find them to be too slow, unwieldy, or frustrating.
We’re joined by Michele Wiedemer, Customer Education consultant and expert who’s hard at work to learn more and to expand her already impactful approach to learning in B2B SaaS. Join us as we dive into the Learner-Centered Design approach that she and many of us leverage to build amazing content!
Summary...
2024-08-0853 minSaaS TherapyCheck-In: Should customer education have a seat at the table?Listen to Casey Trujillo recap Tuesday's episode with Dave Derington. What kind of metrics should you be focusing on in customer education and customer success? Casey summarizes Dave's thoughts on vanity metrics and how customer education impacts the bottom line.
Takeaways
Find ways to move on from vanity metrics to business outcome metrics.
Customer education deserves a seat at the table in leadership because of the way is touches so many parts of the business.
Customer education is the key to so many SaaS challenges.
Contents
00:00 Intro to Dave's episode
0:52 Impacting business outcomes
1:07 Getting...
2024-06-2102 minSaaS TherapyMove on from vanity metrics with Dave Derington, Co-Founder @CELabListen to Todd Kirk and Casey Trujillo's conversation with Dave Derington, a thought leader in customer education. They discuss the challenges and misconceptions in customer education, the importance of focusing on learning outcomes, and the principles of effective customer education.
Dave shares insights on shifting from traditional teaching to customer education, the need to measure business impact, and the mindset required to succeed in customer education.
Takeaways
The focus in customer education should be on guiding customers to value, not just educating them on every feature.
Measuring class activity is a vanity metric; the...
2024-06-1849 min
CELab: The Customer Education LabEp 127 - Brian Oblinger - Community and Customer Education are Better TogetherListen in as we explore the ever-evolving intersection of community management and customer education with Brian Oblinger. Brian is a seasoned veteran in community management, and shares invaluable insights drawn from his extensive career, underscoring the power of learning from past endeavors. Our discussion ventures beyond the surface, examining how industry giants have leveraged platforms like North Pass to foster innovation in digital customer education, ultimately enhancing product engagement and retention.
We tackle the strategic and technical challenges of creating a frictionless user experience across learning management systems and community forums, sharing practical steps for incorporating single...
2024-03-0750 min
CELab: The Customer Education LabCELab - Ep 125 - Julie Dirksen - Designing Learning for Behavior ChangeEver wonder how the minds behind world-class customer education programs construct the experiences that not only stick but also spur action? That's exactly what we’re talking about in this episode with instructional design virtuoso Julie Dirksen. Julie, David, and Adam navigate the transformative power of digital customer training - with Julie's insights, gleaned from her years of experience, and books including "Design for How People Learn" and "Talk to the Elephant." The episode peels back the layers on why industry giants like Walmart and Freshworks are betting big on modern, engaging learning platforms to foster customer retention and en...
2024-02-0853 min
CELab: The Customer Education LabEpisode 124 - Sharon Castillo - Why Good Accessibility is Good Customer EducationHave you ever considered how an overlooked design choice could shut out a swath of eager learners? Imagine excluding twenty-five percent of adults from your training programs. That's the staggering possibility we tackle in Episode 124, as we welcome our friend Sharon Castillo to the show! Sharon is a Customer Engagement and Education Leader currently working as Sr. Director of content Strategy and Enablement at Okta.
Making training accessible is more than a box-ticking exercise; it's a strategic imperative that opens the door to a diverse audience, ready to engage with your product. Our conversation not only sheds l...
2024-01-2547 min
CELab: The Customer Education LabEpisode 123 - CLOWN LABWhat can Clown Core teach us about Customer Education? Every year, Adam and Dave take some time to clown around and have a little fun.
So have you ever stumbled into a musical rabbit hole so deep, it turned into a blueprint for revolutionizing customer education? That's exactly what we did in our latest auditory adventure, as we celebrate our annual fun episode by drawing parallels between the unorthodox methods of the enigmatic band, Clown Core, and the innovative strategies in customer training. The discussion pirouettes from the band's chaotic yet captivating performances to how digital education p...
2024-01-1634 min
CELab: The Customer Education LabEpisode 122 - 2023 Wrap-Up and 2024 PredictionsIt's the end of 2023! This year we experienced the continuation of the economic trends we saw in 2022, watched complex and troubling geopolitics unfold, experienced more tech layoffs and a difficult fundraising environment, and witnessed the continued rise of AI. It’s been a hectic year so we want to take this quiet moment to reflect on it and consider what’s ahead.
We cover a lot in this end-of-year extravaganza including:
Customer education and AI in the workplace
Leadership growth and team development
Leadership, customer education, and podcast milestones
Customer education trends and predictions for 2023
AI in c...
2023-12-2855 min
CELab: The Customer Education LabEpisode 120 - Barry Kelly - Thought Industries - The Headless LMS and the Future of LearningAre you prepared to transform the way you perceive learning and interaction with technology? We're thrilled to share fascinating insights from Barry Kelly, CEO of Thought Industries, on the future of customer education. Barry, with his remarkable understanding and vast experience, guides us through a diverse array of topics, including the astonishing potential of AI and natural language processing in the learning industry, as well as the concept of ‘headless technology.’
Barry is the co-founder and CEO of Thought Industries, a company dedicated to revolutionizing learning experiences through technology. He brings over a decade of experience in the...
2023-11-3052 min
CELab: The Customer Education LabEp 119 - Alessio Artuffo - Docebo and AI-Powered Customer EducationWe're always excited to talk with leaders about their platforms and roadmap - and this episode is no exception. You'll want to join us to learn how Docebo is leading the way with AI-powered Customer Education and Enablement.
Meet Alessio Artuffo, a man with a fascinating journey from Italy to Athens, Georgia, who's been instrumental in transforming Docebo, an open-source tech entity, into a full-fledged SaaS company. As the President and COO of Docebo, Alessio has unique insights to share about the challenges of building an international business and the specific strategies needed to make that trans-Atlantic l...
2023-11-1643 min
CELab: The Customer Education LabCELab - Ep 118 - Sourabh Bajaj - AI and Customer EducationIn this episode, Sourabh Bajaj, an expert in AI, explores the role of artificial intelligence in customer education. He discusses his background in AI, its early use in the postal service for handwriting detection, and its emergence in computational chemistry. Sourabh highlights how AI is revolutionizing jobs, enhancing creative tasks, and automating mundane tasks. He also discusses the complexity of AI from a customer education perspective, its implications on privacy, data security, and bias, and the need for guardrails in its usage. Practical uses of AI in customer education, its role in capturing and storing knowledge, and the evolution...
2023-11-021h 04
CELab: The Customer Education LabEp 117 - Strigo and the Next Generation of Virtual Instructor Led TrainingInstructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to VILT (Virtual Instructor-Led Training), companies started using whatever tools were at hand to deliver remote training, accepting lower engagement and effectiveness as a given. But it shouldn’t be like this. In a world where every problem has software built to solve it, remote customer training is no different. In this episode, we want to introduce a new approach to the challenge of VILT customer education. A solution built solely for the purpose of live product tr...
2023-10-191h 00
LEARN PodcastFrom Academy to Community: Exploring the Evolution of Customer Education with Dave Derington, Dir. of Customer Education at ServiceRocket (Ep. 19)The key to customer success is customer education. And the way digital solutions and tech are blending with one another is creating an exciting convergence of possibilities for the space.“It's another font and resource for success. And I think that's the first driver. Don't think about the money. Think about the success thereafter, the engagement that can help drive that success,” says Dave Derington, Director of Customer Education at ServiceRocket.In our latest episode of LEARN, Dave sheds light on how category convergence could work in the customer education space. Along the way, he and...
2023-10-1925 min
Video Voyagers: Edge of AITikTok on Steroids: Customer Content Gets an AI-Powered Upgrade with Dave Derington, Director of Customer Education at ServiceRocketIn this episode of Video Voyagers: Edge of AI, Dave Derington, Director of Customer Education at ServiceRocket, joins host Audrey Lecker to explore the roles of video content and AI for customers' success, how advancements in AI are making video content more accessible, and the importance of "edutainment" videos.Drawing from a deep pool of expertise in B2B SaaS, Dave stands out as a beacon in Customer Education. More than just a director, Dave is an educator at heart who passionately champions the expansion of customer education within organizations.Dave also co-hosts the...
2023-10-1227 min
CELab: The Customer Education LabEp 116 - Treion Muller - The Rise of the Mutant LearnerWhat is a Mutant Learner? In this episode of the CELab podcast, we welcome #1 International Best Selling Author Treion Muller to the show to talk about his recent book, "The Rise of the Mutant Learner". At the core of his book may be some deeply valuable approaches to the challenge posed to all of us as Customer Education leaders. Specifically, how to learn and lead effectively in the digital age.
You’ll hear about the evolution of education, the rise of mutant learning, and the role of AI in this evolution. Muller shares his experience of breaking free...
2023-10-0559 min
CELab: The Customer Education LabEp 115 - Shellie Grieve - Cohort Learning in Customer EducationIn this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning and its role in customer education, the impact of the pandemic on traditional training programs, and the importance of overhauling them to be more targeted and scalable. Grieve shares her journey from her STEM background to her current role and the need for innovation in virtual program design. The discussion also covers the role of gamification in learner engagement, the potential of video assessments in job readiness, and the broader skill development needed for su...
2023-09-2154 min
CELab: The Customer Education LabEp 113 - Caitlin Wood - Scale Success and the Role of EducationIn this episode, Caitlin Wood, Senior Director of Customer Success and Enablement at Ironclad, dives into the intricate world of customer education and success. She elucidates the unique structure of Ironclad's education program, the role of their Learning Experience Design and Training Delivery teams, and their revolutionary approach to digital success. The conversation also delves into the potential pitfalls of siloed customer education teams, the impact of pricing on customer experience, and the emerging concept of customer education as digital success. The episode explores the importance of collaboration and alignment between customer education, digital success, and product teams, providing...
2023-08-2456 min
CELab: The Customer Education LabEp 112 - Nick Mehta and Steve Cornwell - Digital Customer EducationThis is an episode you won't want to miss - the future is now! Customer Education has a seat at the table and a critical impact on business. In this episode, we talk with Nick Mehta - CEO of Gainsight, and Steve Cornwell, CEO of Northpass about the recent acquisition of the Northpass platform into the Gainsight family. We talk about Digital Customer Education as well as Digital Customer Success and build upon last year's CELab podcast with Nick Mehta called “Customer Education and Enablement is the Core of Customer Success” Join us for this incredible discussion!
You’l...
2023-08-1752 min
CELab: The Customer Education LabEpisode 111 - Instructional Design 101 - Mayer's 12 PrinciplesIn this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our Instructional Design 101 series. Dr. Mayer's research focus is determining how people learn (i.e., the science of learning) and how to help people learn (i.e., the science of instruction). His research concerns the intersection of cognition, instruction, and technology. Here we will apply Mayer’s 12 research-based principles - around the cognitive theory of multimedia learning - as they relate to the design of online instruction.
You’ll hear a little bit about each of Mayer’s 12 Principles, from not overwhelming the lear...
2023-08-1030 min
CELab: The Customer Education LabEpisode 110 - Navigating the Learning Management Systems MarketplaceIn this podcast episode, host Dave Derington speaks with John Leh, CEO/Lead Analyst at learning tech research/consulting firm, Talented Learning. Talented Learning provides independent research and analysis on learning management systems (LMS), focusing on extended enterprise or learning systems as a business. John shares his experiences in the evolution and specialization of the learning systems marketplace.
The conversation explores the difference between customer education platforms and employee learning solutions, emphasizing the importance of aligning learning systems with the specific needs and objectives of the learners. John also touches on the necessity for rapid product changes...
2023-07-2757 min
CELab: The Customer Education LabEpisode 106 - Aaron Morin @ Thinkific - Education from Hustle Culture to Customer SuccessIn Episode 102, we first spoke with the Thinkific Team about the Power of Education as a Growth Tool for business. Today we’re going deeper into the history and growth of the Thinkific platform itself.
In this episode, we are speaking with Aaron Morin, Senior Manager of Community at Thinkific. Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses. Thinkific offers a course builder designed for Creator Educators. It’s simple and gives creators the ability to build their entire course without a big learning curve. Thinkific and Think...
2023-06-0150 min
CELab: The Customer Education LabEpisode 104 - Customer Education and Advocacy with DoceboLike peanut butter and jelly, customer advocacy and education – together – synergize their powers. Join host Dave Derington as he speaks with Adam Ballhausen, Senior Director of Customer Education and Advocacy for Docebo (“Doh-CHAY-boh”)...
2023-04-2658 min
CELab: The Customer Education Lab Episode 103 - Videate - Automated Video Production with AIMachine Learning and AI are really impacting our world, but how can Customer Education teams take advantage of this trend? Enter Videate! If I can have a tool “magically” do my video for me? Add audio? And then translate it into different languages? How much would that be worth?
Join us as we talk with Mark Hellinger about this amazing product. Mark is the Co-Founder and COO of Videate - Videate enables SaaS companies to scale video production by making more how-to videos with fewer resources. Videate keeps your videos up-to-date with every software release and uses machine tr...
2023-04-1955 min
CELab: The Customer Education LabEpisode 91 - Customer Education 1984 (Part 1)Customer Education is, as Dave Derington says, “Both new and not new”. We review the book, “Customer Education” by Claudia Gaillard Meer and take time at the end of 2022 to reflect upon what has...
2022-12-2448 min
Next in Queue#51 - Dave DeringtonDave Derington’s started his career as an analytical chemist, but it was teaching people how to use computer systems used in the lab that really excited him.
This led to a role known as Customer Support Scientist. He honed his customer experience skills hosting LAN party events in the early days of online gaming and eventually got hooked by video game design and how games “help us define the experience we want to have and iterate upon it.”
He uses his deep understanding of gamification to design customer learning experiences that are compelling and effect...
2022-09-0954 min
Teaching Culture CastDave Derington and Customer Education as an alternative Career || INTERVIEWDave Derington is the pre-eminent advocate for Customer Education and the positive impact it has on technology development. Teachers are leaving the profession in droves, and staff are wondering what alternative careers are available to them as an experienced teacher - Customer Education is one of these options.This week, Dave tells us about his path through teaching and learning in a tertiary setting, how that led to his career in Customer Education and some advice for teachers who are looking for greener pastures and a fulfilling alternative to teaching.***References from the...
2022-08-0448 min
The Visual LoungeTop Tips For Images and VideosLooking to take your video and image content to the next level? Well, you’re in the right place!Matt Pierce, Learning and Video Ambassador at TechSmith, is joined by eight industry experts on this episode of The Visual Lounge. From embracing video imperfections to keeping things consistent and double-checking image attributions, these guests have a lot of helpful advice to offer.Joining this episode are:Andy Owen, Social Engagement and Video Manager at TechSmithTricia Ransom, Senior Learning Experience Designer at TaskUsJason Valade, Instructional Designer/ATD Master Trainer – Customer Education at TechSmithJoseph Suarez, Independent Lear...
2022-07-1357 min
Helping Sells Radio310 Dave Derington joins ServiceRocket to reinvent technology services with customer educationWhat can I say? Dave Derington, co-host of the number one customer education podcast, CELab, has just joined ServiceRocket as director of customer education. We recorded this podcast on his first day. It's part of his onboarding. More about Dave:* His podcast (with co-host, Adam Avramescu), CELab: https://customer.education* On Linkedin: https://www.linkedin.com/in/derington/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com
2021-11-0939 min
ComicversoComicverso 264: Seven to Eternity, Regression y Batman UniverseNoticias y temas comentados:
Las familias de Steve Ditko, Don Heck y Larry Lieber desean una tajada del millonario pastel de Marvel Comics.
Las muchas novias de Peter Parker, alias Spider-Man. ¿Quién es su pareja ideal?
Algunas buenas historias de Batman que no son famosas o no reciben tanta atención.
Las mejores historias para entrarle a Lobo, el último czarniano.
¿Cómo ha cambiado la percepción de lo que constituye una buena portada?
Por qué The Ultimates es sólo un ejemplo más de las muchas cosas que Mark Millar hace mal.
Respondemos muchas preguntas...
2021-09-301h 39
Who Watches the Watchers?Batman Universe by Brian Michael Bendis and Nick DeringtonThis week we talk about Batman Universe by Brian Michael Bendis, Nick Derington and Dave Stewart. We follow Batman as he stumbles onto a giant mystery that leads him to the edges of space and time. With appearances from various friends and foes, some more recognizable than others, Batman finds himself delving deeper and deeper into the mythos that builds the DC universe, trying to uncover what is so special about the stolen Fabergé egg. Find out, as we uncover the answers to all of Batman's questions, as we also continue to ask ourselves that same perpetual question, Who W...
2021-06-231h 02
TheySaid: Real Strategies for Customer SuccessHow Outreach Reduces TTV With Customer EducationDave Derington, Customer Education leader at Outreach, gives us an inside look at how Outreach’s Customer Education program works.
2021-06-1119 minThe Visual LoungeHow to Create Successful Customer Education Content Fast with Dave DeringtonWhat’s the secret to creating great customer education content, fast? If you create content, you might get swept up striving for perfection. But when it comes to customer education content, this should be one of the last things on your mind.Dave Derington, Senior Manager of Outreach’s customer education program, believes that customer education doesn’t have to be perfect – it just has to be helpful. He joins Matt Pierce in this episode of The Visual Lounge to share a faster way to create fun and relatable customer education content and explains why you shoul...
2021-03-3156 min
Rabbitt Stew ComicsEpisode 283April Solicits Comic Reviews: Batman/Catwoman 2 & Rorschach 4 Future State: Catwoman 1 by Ram V, Otto Schmidt Future State: Immortal Wonder Woman 1 by Becky Cloonan, Michael Conrad, Jen Bartel, L.L. McKinney, Alitha Martinez, Mark Morales, Emilio Lopez Future State: Nightwing 1 by Andrew Constant, Nicola Scott, Ivan Plascencia Future State: Shazam 1 by Tim Sheridan, Eduardo Pansica, Julio Ferreira, Marcelo Maiolo Future State: Superman: Worlds of War 1 by Phillip Kennedy Johnson, Mikel Janin, Jordie Bellaire, Brandon Easton, Valentine De Landro, Marissa Louise, Becky Cloonan, Michael Conrad, Gleb Melnikov, Jordie Bellaire Future State: The Next Batman 2 by John Ridley, Laura...
2021-01-233h 08
11 O'Clock Comics PodcastBatman Universe, Mort Drucker, X-Ray Robot #1, and more!Batman Universe by Bendis, Nick Derington, and Dave Stewart, our favorite Big 2 character pairings and team-up books, Atomic Hercules by Tony Esmond and Adam Falp, NOW #7 from Fantagraphics, X-Ray Robot #1 from the Mike and Laura Allred from Dark Horse, the genius of Mort Drucker, plus a whole mess more!
2020-04-102h 56
Table of (Mal)ContentsSocial distancing's toll, new projects, & sucker-punching 2020
We're not going to lie: this whole social distancing thing is taking its toll on us here at (mal)Contents HQ. Dave's wearing Tina Turner's outfit from Thunderdome, I'm preparing to put spikes on my car, and Scarlet is… raising chickens and going to the urgent care clinic. It's a dark time, as you can imagine. But still, you might be surprised at how fun this one is, especially when we discuss: Back alley book shopping (I'm not even joking) The new—and...
2020-03-3038 min
Rabbitt Stew ComicsEpisode 240State of the Pandemic Industry Comics Reviews: FF: Marvels Snapshots by Evan Dorkin, Sarah Dyer, Benjamin Dewey, Jordie Bellaire Giant-Size X-Men: Nightcrawler by Jonathon Hickman, Alan Davis, Carlos Lopez Hellions 1 by Zeb Wells, Stephen Segovia, David Curiel Marvels Avengers: Black Widow Road to Empyre: Kree/Skrull War by Robbie Thompson, Mattia de Iulis, Javier Rodriguez, Alvaro Lopez Transformers vs. Terminator 1 by David Mariotte, John Barber, Tom Waltz, Alex Milne, David Garcia Cruz Killing Red Sonja 1 by Mark Russell, Bryce Ingman, Craig Rousseau Kyrra Alien Jungle Girl by Rich Woodall, Craig Rousseau, Lawrence Basso No One's Rose 1...
2020-03-241h 44
Gotham by Geeks : A Batman podcastGotham by Geeks ep 159 Batman UniverseWith the new year we are back to fun business with answering new emails and discussing some new comic and film news before covering some new and old comics such as: Batman Universe Written by Brian Michael Bendis Pencils Nick Derington Inks Nick Derington Colored by Dave Stewart Cover by Nick Derington Detective Comics 430 Written by E. Nelson Bridwell, Frank Robbins Pencils Bob Brown ,Dick Giordano Inks Nick Cardy,Dick Giordano Cover by Jim Aparo Detective comics 441 Writer Archie Goodwin Penciler Howard Chaykin Inker Howard Chaykin Follow us on twitter: @bygotham and email us gothambygeeks@gmail.com This podcast is...
2020-01-091h 15
Rabbitt Stew ComicsEpisode 220Top 100! Weekly Comics Review: Legion of Super-Heroes 1 by Brian Michael Bendis, Ryan Sook, Wade von Grawbadger, Jordie Bellaire Infected: King Shazam by Sina Grace, Joe Bennett, Belardino Brabo, Matt Santorelli, Hi-Fi Green Lantern: Blackstars 1 by Grant Morrison, Xermanico, Steve Oliff Batman 82 by Tom King, Mikel Janin, Jordie Bellaire gen:LOCK 1 by Colin Kelly, Carlo Barberi, Jackson Lanzing, Walden Wong Absolute Carnage: Weapon Plus by Jed MacKay, Stefano Raffaele, Dono Sanchez-Almara FFS: Crescent and Io by Jon Lam, In-Hyuk Lee New Mutants 1 by Ed Brisson, Jonathan Hickman, Rod Reis X-Force 1 by Ben Percy, Joshua Cassara, Dean White...
2019-11-103h 05
Rabbitt Stew ComicsEpisode 216Batman Giant, Batman's Grave, DC Villains Giant, Event Leviathan, Joker/Harley: Criminal Sanity, Joker: Year of the Villain, RWBY, Secrets of Sinister House, DC Super-Hero Girls OGN, Doctor Doom, Future Fight Firsts: White Fox, Journey to Star Wars: The Rise of Skywalker - Allegiance, Hellmouth, Zootopia: School Days, Cobra Kai, Children of Aramar, Thought Bubble Anthology 2019, Ginseng Roots, Shoplifters Will Be Liquidated, Frogcatchers, Princess Revolution, Okay Witch, Sunny Rolls the Dice Additional Reviews: In The Tall Grass, The Outsider, Batman: Arkham - Hugo Strange News: Two-Face movie, new Jamie McKelvie Image title, Box Office 2020, Hawkeye...
2019-10-152h 37
Rabbitt Stew ComicsEpisode 212DC Solicits, Top 500, Riddler: Year of the Villain, Gotham City Monsters, Event Leviathan, Absolute Carnage: Symbiote of Vengeance, Guardians of the Galaxy: Prodigal Sun, King Thor, Moon Knight Annual, Star Wars: Age of Resistance - Supreme Leader Snoke, Pandemica, Starcadia Quest, Trees: Three Fates, Chainsaw Reindeer, Red Koi, Vamp Additional Reviews: IT Chapter 2 News: more Sabrina!, Kate Bishop casting, Suicide Squad relaunch, Harrow County returns, Spider-Ham mini, Cosmic Ghost Rider mini, Surgeon Supreme, Incoming credits, Avengers game comic prequels, Symbiote Spider-Man mini, Robert E. Howard and Marvel, Undiscovered Country optioned, GoT prequel news, The Serpent...
2019-09-162h 35
Rabbitt Stew ComicsEpisode 203Top 500, Batman Universe, Black Hammer/Justice League, Giant-Size X-Statix, Invisible Woman, Secret Warps: Weapon Hex, Captain Phasma, War of the Realms: Omega, Wolverine & Captain America: Weapon Plus, Wolverine/Blade, Bitter Root: Red Summer, Reaver, Unearth, Ghosted in L.A., Strange Lands, Second Coming Reviews: Chernobyl, House of Secrets Omnibus News: new Constantine title, FF Grand Design, X-Cellent by Milligan/Allred, Suydam controversy, Lemire/Sorrentino Joker book, Lemire/Cowan Question, Paper Girls to Amazon, John Carpenter Joker, new 007?, Tales From the Dark Multiverse, new Metal Men by DiDio, Might Morphin Power Rangers/TMNT crossover T...
2019-07-112h 43
Talented Learning Show Podcast Archives - Talented LearningPodcast 19: Customer Education Programs With Dave DeringtonHow do companies use customer education programs to boost product use and drive business growth? Listen as expert Dave Derington explains on The Talented Learning Show!
The post Podcast 19: Customer Education Programs With Dave Derington appeared first on Talented Learning.
2019-02-2727 minExtended Enterprise Archives - Talented LearningPodcast 19: Customer Education Programs With Dave DeringtonHow do companies use customer education programs to boost product use and drive business growth? Listen as expert Dave Derington explains on The Talented Learning Show!
The post Podcast 19: Customer Education Programs With Dave Derington appeared first on Talented Learning.
2019-02-2727 minThe Talented Learning ShowPodcast 19: Customer Education Programs With Dave DeringtonHow do companies use customer education programs to boost product use and drive business growth? Listen as expert Dave Derington explains on The Talented Learning Show!
The post Podcast 19: Customer Education Programs With Dave Derington appeared first on Talented Learning.
2019-02-2727 min
Helping Sells Radio104: Adam Avramescu Wrote the Book on Customer EducationAdam Avramescu is back on the show for the third time to discuss his new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Adam offers some important advice. If you are thinking about building a customer education function, Adam wants you to ask yourself, "What is your customer education charter?" This matters because education can make a direct contribution to any and all steps in the customer journey. And when you are starting out, you don't want to try to address everything. You want to pick one of the steps, then go make friends with the t...
2019-02-1350 min
Helping Sells Radio101: Dave Derington and Adam Avramescu Customer Education is a Pillar of Customer SuccessCustomer Success has taken the world by storm. And customer education is a pillar of customer success, says Dave Derington, Director of User Enablement of Azuqua and Adam Avramescu, head of customer education and training at Checkr. Think about it. Customer success is all about figuring out how to keep customers happy and get them to use more of our products. If that is customer success in a nutshell, then Dave and Adam argue that customer education is the answer to those questions. Said another way. Education sells more product. It brings more customers back. It fosters loyalty. It...
2018-12-1945 min
Helping Sells Radio073: Patrick Lawler and Dave Derington from Azuqua Your Data Sucks!The first thing they did is insult me by telling me my data sucks. Actually, Your Data Sucks: Join the Club was the name of their talk at the 2018 Gainsight Pulse Conference. Patrick Lawler, Director of Customer Success and Services and Dave Derington, Director of User Enablement both from Azuqua join Helping Sells Radio to help us understand how we can use data to help our teams help our customers. Better. That sounds like a worthy endeavor because figuring out how to deliver customer success in a scalable way cab help our companies grow. This is a...
2018-06-0653 min
Rabbitt Stew ComicsEpisode 101TMNT/Usagi Yojimbo, Legend of Korra: Turf Wars, Not So Secret Society, Zojaqan 1, Heavenly Blues 1, Go Go Power Rangers 1, Your Pal Archie 1, Faith and the Future Force 1, Secret Empire 7, Guardians of the Galaxy: Tell-Tale Series 1, Justice League and Bryan Hitch, new Cameron Terminator, American Horror Story Season 7, new IT trailer, GLOW, Banished to Room 104! Details: TMNT/Usagi Yojimbo by Stan Sakai, Tom Luth; Legend of Korra: Turf Wars by Michael Dante DiMartino; Not So Secret Society by Arlene Daley, Matthew Daley; Zojaqan 1 by Collin Kelley, Jackson Lanzing, Nathan Gooden; Heavenly Blues 1 by Ben Kahn, Bruno Hidalgo; Go...
2017-08-041h 48
Helping Sells RadioEpisode 45: Dave Derington and Jesse Miller Discuss Linking Customer Training to NPS, CSAT, Product Adoption And SalesIn this special episode of Helping Sells Radio, Gainsight Head of Training Dave Derington and ServiceRocket Learning Platform Product Manager Jesse Miller tackle an issue that befuddles most customer education teams: how to link customer education activity with business results. They clarify the process for answering the question, "What impact did customer education have on customer satisfaction, NPS, product adoption, renewal rates, and even product sales?" Answering these questions can turn customer education leaders into rock stars in their companies because they have the potential to turn education from overhead to a profit center that contributes directly to company...
2017-06-2238 min