Shows
Stay On Course: Ingredients for SuccessRidiculously Easy Customer Experience Secrets with David AvrinRidiculously Easy Customer Experience Secrets with David AvrinA Must-Listen for CEOs, Entrepreneurs, and Leadership ProfessionalsIf you're a CEO, founder, executive leader, or HR professional looking to enhance leadership capabilities, build executive presence, and deliver customer experience that drives retention and revenue, this episode is for you.In this powerful episode of Stay on Course, Julie Riga sits down with David Avrin, one of the world’s most in-demand customer experience and business speakers, to discuss how to future-proof your leadership, transform your business strategy, and boost performance through ridiculously easy client in...
2026-02-0434 min
The Savvy DentistHow to Become Ridiculously Easy to Do Business With and Keep Patients for Life with David AvrinIn this episode of the Savvy Dentist Podcast, Dr Jesse Green is joined by global customer experience expert David Avrin to unpack what it really means to be "ridiculously easy to do business with" and why that’s the competitive edge dental practices can no longer afford to ignore. With consumer expectations rapidly evolving and disruption sweeping through healthcare, practices that cling to outdated processes risk being left behind.David shares powerful insights into how simplicity, speed, and convenience are driving patient choice, and why traditional notions of quality and relationships, while still important, are no longer en...
2026-01-1347 min
The Connected Leadership PodcastThe Art of Being Ridiculously Easy to Do Business featuring David AvrinYou believe your biggest competitive advantage is the quality of your work. You’re wrong. In today’s fast-paced world, your customers have
quietly started to care about something else far more.
In this sharp and eye-opening episode from the archive, Andy Lopata revisits his conversation with customer experience expert David Avrin, who drops a bombshell: for the first time in history, convenience has
officially supplanted quality as the primary reason customers choose you—or leave you.
This isn't just about faster delivery. It's a deep dive into the hidden points of friction—the frustrating websites...
2025-12-0819 min
Stay On Course: Ingredients for SuccessRidiculously Easy" Customer Experience Secrets with David Avrin"Ridiculously Easy" Customer Experience Secrets with David AvrinSummary: Julie Riga sits down with David Avrin, one of the world’s most in-demand customer experience speakers and author of "Ridiculously Easy to Do Business With." David reveals why businesses lose customers to friction (not competitors), how to future-proof your client interactions, and why "speed" is the new loyalty driver. Packed with laugh-out-loud stories and actionable fixes for broken customer journeys.🔥 Key Takeaways (Share These Snippets!):🔹 The 3 Non-Negotiables of Modern Customer Experience 1️⃣ SPEED WINS • Harvard study: Respond within 5 minutes = 100x bet...
2025-05-0634 min
“Simply” Remarkable!“Simply” Remarkable! with encore guest David AvrinJoin us for our weekly Live Streaming Show, “Simply” Remarkable! with host Sue Falcone and this week’s encore guest, David Avrin, “Ridiculously Easy To Do Business With™”! David Avrin shares his content-rich, entertaining, and actionable presentations with enthusiastic audiences across North America and in 28 countries, and is one of the most in-demand Customer Experience speakers and consultants worldwide today.David crafts his presentations specifically for your organization. He is the author of five bestselling books published in 5 languages worldwide, including his newest release: Ridiculously Easy to Do Business With: A practical guide to giving cu...
2025-03-1233 min
Jewish Money Matters417: Be Ridiculously Easy to Do Business With with Customer Experience Expert David AvrinB”H
I’m running with Aish Ha’am in the World Zionist Congress Election. REGISTER TO VOTE HERE: https://aish.com/vote/YaelTrusch
Today we’re talking all about the customer experience, not to be confused with customer service. I’m speaking with one of the most in-demand Customer Experience consultants and speakers in the world today, David Avrin. My guest’s latest book is Ridiculously Easy to Do Business With and that’s exactly what we’re talking about. How do we make it ridiculously easy for our customers to...
2025-01-141h 13
The Experience EdgeEp. 3 - Future-Proof Your Customer Experience - David AvrinSummaryIn this conversation, David Avrin discusses the evolution of customer experience from a product-centric to a customer-centric approach. He emphasizes the importance of understanding changing customer expectations and balancing business needs with customer desires. Avrin advocates for compassionate capitalism, where profitability and customer satisfaction coexist. He also highlights challenges CX teams face aligning their initiatives with business outcomes and the role of leadership in driving customer experience transformation. The discussion touches on global perspectives on CX and eliminating friction to enhance satisfaction. David discusses the importance of creating a seamless customer experience and the challenges businesses...
2024-12-0650 min
Speaker Driven Business55: Make Yourself Ridiculously Easy To Hire as a Speaker - with Guest David Avrin CSPWondering why your phone isn’t ringing off the hook? It’s pretty simple. Speaking isn’t your business — it’s your product, and you have to learn to sell it like a pro.In this episode, Jacqueline sits down with the magnetic and insightful David Avrin, CSP and global speaking expert. Together, they peel back the curtain on what really keeps speakers in the game and thriving. From strategic pitching windows to what makes a speaker ridiculously easy to work with, this conversation is packed with practical advice, hilarious anecdotes, and a whole lot of truth-te...
2024-12-0436 min
The Connected Leadership PodcastRidiculously Easy to Do Business With... David AvrinIn this month’s premiere episode of the Connected Leadership Podcast, Andy Lopata interviews David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today, He has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organisations better understand and connect with their customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You...
2024-12-0244 min
Light Bulb Moments: It's All About The EnergyDavid Avrin: Be Ridiculously Easy To Do Business With!One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining, and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured in thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (a...
2024-11-2055 min
The Mojo SessionsDavid Avrin - Why We Lose Customers & What To Do About ItDavid Avrin consults on Customer Experience and Strategic Brand Development. The author of five books, his new book 'Ridiculously Easy to Do Business With - A Practical Guide to Giving Customers What They Want-When and How They Want It', takes a critical topic we take for granted and brings it front of mind. David has a remarkable ability to take everyday business topics and present them back to us as a wake-up call. This conversation is an essential audit for any company owner. We discuss: What's it like to do business with you and secondly how easy is it to...
2024-10-241h 11
SPEAKPactThe Secret to Longevity: Building Your Own Successful Speaking Business with David AvrinEver wonder how you can turn your passion for speaking into a thriving, successful business?In this episode, discover essential business strategies, embrace continuous learning, and master adaptability to position yourself as a sought-after speaker. Learn proven techniques to build a lasting career, stay ahead of industry trends, and ensure you're always in high demand for speaking engagements. Explore the critical role of crafting a marketable message that resonates with your audience, understand how to approach your speaking career with a business mindset, and uncover strategies to remain competitive and relevant in an ever-changing world of professional...
2024-10-0252 min
The Relevant Speaker PodcastBusting the Myths About the Speaking Business with David AvrinDive into the business side of being a keynote speaker with speaking expert, David Avrin. David brings his 25+ years of knowledge into training other speakers to find success on the business side of being a speaker. How do we make this career sustainable and profitable? David and Ty dig into the nitty gritty of how to make it and keep it. Find out more about David at https://www.davidavrin.com/
2024-09-2445 min
Creating SuperfansDavid Avrin | Be Ridiculously Easy to Do Business withWhat’s the number one thing customers want from a business? More often than not, it’s convenience. If you want to make money, make things easy. In this episode of the Creating Superfans podcast, I’m joined by David Avrin, author of Ridiculously Easy to Do Business With, to explore how simplifying the customer experience can be your biggest competitive advantage.We cover the many ways companies unknowingly create hurdles for their customers—like the inability to reach a real person, sneaky not-so-free trials, complicated contracts, and lack of price transparency, to name a few. Drawing from our...
2024-09-1935 min
Dive Into A Full Audiobook That Is Simply Eye-Opening.Ridiculously Easy to Do Business With by David AvrinPlease visithttps://thebookvoice.com/podcasts/2/audible/93728to listen full audiobooks.
Title: Ridiculously Easy to Do Business With
Author: David Avrin
Narrator: David Avrin
Format: mp3
Length: 3 hrs and 38 mins
Release date: 09-17-24
Ratings: 5 out of 5 stars, 2 ratings
Genres: Entrepreneurship
Publisher's Summary:
To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause "friction" (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of...
2024-09-173h 38
Press 1 For NickSimplifying Customer Experiences, with David Avrin
Welcome to another episode of Press 1 For Nick! In today's episode, our special guest, David Avrin—renowned speaker, consultant, and author, talks about the complexities of crafting predictable customer journeys and the essential need for businesses to adapt to shifting customer preferences and conveniences.
David shares personal anecdotes—like his frustrating experiences with self-checkout systems and inflexible company policies, including his challenges as a Hilton diamond member. These stories highlight the pervasive friction points in customer interactions and their profound impact on brand loyalty and trust.
Through practical examples, such as Uber's seam...
2024-08-0734 min
Experience ActionCX Pulse Check - August 2024Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.What would our world look like if businesses prioritized protecting their service workers from abusive customers? First, we navigate a cultural revolution in Japan, where companies are redefining traditional norms to support their employees. We dive into how global demands for speed and convenience contribute to harsh behaviors, and Jeannie shares a personal story from an ER visit with her son, shedding light on...
2024-08-0628 min
Wealthy and Well-Known PodcastWhat's Your Competitive Advantage | David Avrin Episode RecapOur recent conversation with marketing, public relations, and branding strategist, David Avrin highlighted many crucial lessons for growing your personal brand, namely the importance of finding your competitive advantage. In today's episode, we expand on that conversation with an exploration of everything that isn't your competitive advantage. This list may surprise you as it includes the quality of your product, the quality of your staff, and your use of technology as things that do not contribute toward your competitive advantage. We also reveal how to find your competitive advantage by working out everything about you and your business that...
2024-07-1914 min
Amazing Business RadioHow to Be Ridiculously Easy to Do Business Featuring David AvrinTips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can businesses identify and eliminate points of friction in the customer process?
How has the shift in customer behavior influenced the focus on understanding cu...
2024-07-0927 min
SIMPLE brand With Matt LylesHow to Create a Ridiculously Easy Customer Experience - David AvrinIn this week’s episode of the SIMPLE brand podcast, I talk with David Avrin.David is one of the most popular Customer Experience speakers and consultants in the world. In fact, over the past 25 years, David has shared his lessons on competitive advantage with leaders and teams from thousands of organizations in 26 countries around the world! And David is the best-selling author of six books including his latest, Ridiculously Easy to Do Business With: A Practical Guide to Giving Customers What They Want, How and When They Want It.David and I talk about how...
2024-06-2638 min
Lets Have This ConversationRidiculously Easy to Do Business With By: David AvrinLet's have a conversation about
attention and what businesses are willing to do to keep consumers walking
through the door. Nearly 80% of American consumers say
that speed, convenience, knowledgeable help, and friendly service are the most
important elements of a positive customer experience. Therefore, according to
PricewaterhouseCoopers, prioritizing technologies that provide these benefits
rather than adopting new technologies just to be cutting-edge is preferred.
A McKinsey study found that “60%
of consumers say they'll become repeat customers after a personalized shopping
experience.”
These revelations shouldn't come as a surprise to
David Avrin. He's a popular k...
2024-06-1852 min
The Business Power Hour with Deb KrierDavid AvrinOne of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 26 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.David is the author of several business books, including the recently released Ridiculously Easy to Do Business With. Click here to purchase your copy.
2024-06-131h 01
The Global XperienceEnhancing Customer Experience through Simplicity | David AvrinSend us a textEpisode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David shares his journey from observing rigid organizational policies to becoming a customer experience advocate. In this episode, we discuss practical strategies to simplify business processes, the importance of leadership in driving customer-centric change, and how businesses can future-proof themselves by being ridiculously easy to do business with.Key Highlights:The transition f...
2024-05-2441 min
Business Transformation Pitch with The CX GoalkeeperRIDICULOUSLY EASY TO DO BUSINESS WITH - David AvrinIn this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With." More about David Avrin: One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and...
2024-05-0630 min
The Leadership HabitEnhancing the Customer Experience with David AvrinOn this week’s episode of The Leadership Habit Podcast, Jenn DeWall talks to customer experience expert and keynote speaker David Avrin. Together, they explore the challenges of customer service in today’s fast-paced marketplace.
David shares his insights about the pain points customers are facing and how leaders can start enhancing the customer experience to win more business!
Meet David Avrin, Customer Experience Expert, Author and Speaker
David Avrin, CSP, Global Speaking Fellow, is one of the most in-demand Customer Experience speakers and consultants in the world today. David helps organizations better under...
2024-01-1233 min
Wedding Business SolutionsDavid Avrin - Why Customers Leave (and how to win them back)Why Customers Leave – with David AvrinI was reading (listening) to my friend David Avrin’s book “Why Customers Leave and How to Win Them Back” and there were so many good nuggets in there that I just had to have him on the podcast. We talked about the customer experience and how so many times you lose the sale without even knowing that you were being considered.Listen to this new episode for some straight talk about the customer experience so you can find the kinks in your business pipeline and get more opportunities.Abo...
2023-12-1131 min
Practical AI: The Capacity for GoodTurning Happy Customers Into Higher Revenue with David Avrin, a Customer Experience Keynote Speaker and ConsultantIn this episode of Practical AI: The Capacity for Good, David Avrin, a Customer Experience Keynote Speaker and Consultant, joins James Diel to reveal the importance of customer retention and how it impacts a company's revenue. They highlight the need for a customer retention strategy that prioritizes customer happiness, value, and engagement and delve into the challenges of providing a great customer experience, as well as the role of technology, such as AI, in improving customer service.With an impressive career spanning over two decades, David has captivated audiences across North America and around the globe with his...
2023-12-0646 min
Branding MattersCelebrating 100 Episodes! How to Become a Sought-after Speaker - David AvrinSend us a textOn this very special 100th episode of Branding Matters, I’m excited too welcome back my very first guest - David Avrin.David is a renowned keynote speaker, author and expert in the field of branding. With his extensive experience, David shares invaluable insights on how being a keynote speaker can be a game-changer in building your brand. This conversation is truly one of my favourites and is particularly relevant if you’re striving to create a strong and impactful brand presence in today's competitive landscape.
2023-11-1049 min
Power Producers PodcastWork Comp Experience for Days with Doug AvrinIn this episode of The Power Producers Podcast, David Carothers interviews Doug Avrin. Doug discusses his expertise in Workers’ Comp and his goal to help lead and develop others.Episode Highlights:
Doug shares his journey in the insurance industry, starting as a trainee and working his way up to leadership roles. (2:51)
Doug discusses the importance of providing great service and reducing experience mods for customers. (8:40)
Doug explains that supporting injured workers and prioritizing their well-being in the insurance industry prevents long-term negative effects on their lives and overall costs. (17:23)
Doug mentions that the in...
2023-08-2857 min
“Simply” Remarkable!“Simply” Remarkable! with David AvrinJoin us for our weekly Live Streaming Show, “Simply” Remarkable! with host Sue Falcone and this week's guest, David Avrin!David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David’s business insights have been featured on thousands of media outlets around the world. He is one of a select group of international speakers to have earned the Global Speaking Fellow designation.David’s Most Requested Keynote Experiences include:• Your Customers are Changing! Are You?• How to Future-Proof Your Business by...
2023-08-1635 min
GigCX DecodedHow GigCX is your competitive advantage, with David AvrinIn this episode of the GigCX Decoded podcast, we speak with David Avrin, one of the most in-demand Customer Experience speakers and consultants in the world today.David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. He is also the author of five books, and his insights have been featured in thousands of media outlets around the world.In this interview, David shares how CX can serve as a competitive advantage for businesses, and why business leaders don’t see CX as an opportunity to create a...
2023-05-2540 min
Why Customers Leave with David AvrinPhil Jones Interview - Author & Sales StrategistThere's no shortage of approaches to sales and the art of persuasion. Everyone tries, although few succeed consistently. But just imagine if you were able to approach every business conversation with the verbal tools and strategies to generate the best outcome almost every time. Well, my guest today is Phil M. Jones. He's the author of the staggeringly successful books Exactly What to Say and Exactly How to Sell. David Avrin: He's going to give you some insight into how to do both of those better than your competition. I'm talking today to the incomparable Phil M. Jones.
2022-11-1541 min
The Mojo SessionsDavid Avrin - What's it Like to do Business with Your Company?David Avrin, an in-demand global customer experience speaker, helps companies better understand and connect with their changing customers to future-proof their business. The author of 5 books including 'It's Not Who You Know, It's Who Knows You!', 'Why Customers Leave (and How to Win Them Back)' and his newest book 'The Morning Huddle, Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business', digs into the true and often alarming area of the customer experience. This conversation centres around critical leadership questions "What's it like to do business with your company? What's it like to...
2022-11-061h 07
Legacy Roadmap PodcastDavid Avrin Customer Experience
David Avrin and Robert talk about customer experience and how it is different from customer service. David shares incredible insights into the rules companies create that disempower their front line workers from truly helping people. The world is changing and customer expectations are changing, your business needs to understand and meet customers where they are and give them what they want.
Check out more of David
Website: davidavrin.com
LinkedIn: /davidavrin
Twitter: /DavidAvrin
Facebook: /therealdavidavrin
Instagram: /therealdavidavrin
Did you love the value that we are putting...
2022-09-271h 04
Mitchell Report Unleashed PodcastEpisode 388: How to Build the Perfect Customer Experience W/ David AvrinOne of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured in thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win...
2022-09-2635 min
Share Your StoryDavid Avrin - Customer Experience Keynote SpeakerOne of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world.He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and H...
2022-09-2200 min
The David Mammano ShowIt's All About Convenience in Today's World, with David AvrinDavid Avrin knows your customers are changing. To compete, you need to change as well. Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-09-0735 min
The Speaker Lab PodcastHow to Build Your Speaking Business and Not Just Get Gigs with David AvrinWe’re living in a world that continues to change post-pandemic — and speakers have to continue adjusting to stay relevant! There are more opportunities now than ever for speakers, but you have to be intentional and have a clear plan to build a sustainable speaking business.This week, David Avrin joins us to share some great advice and a little tough love that will help you build your speaking business and not just get gigs.David has a background in marketing and decades of experience in the speaking industry, and he's here to help you unde...
2022-09-0642 min
The Business Power Hour with Deb KrierDavid Avrin, CSPOne of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.Click here to purchase David's most recent book, The Morning Huddle - Power Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business!
2022-08-291h 01
The Only One Business ShowS4e5 The Ridiculously Easy to Do Business With Edition with David AvrinJames chats with David Avrin one of the most in-demand Customer Experience speakers and consultants in the world today.
David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.
David's insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and...
2022-08-1134 min
The Answer is Yes#193 - David Avrin wants his Cholula and should get it! How to win customers backEnergetic, opinionated and very entertaining, David is the author of Why Customers Leave and How to Win Them Back as well as a keynote speaker and business consultant. He is happy to talk about dramatically changing customer expectations and the biggest mistakes companies make in designing and delivering their customer interactions.Best of all, David Avrin offers a unique perspective, the customer’s perspective and tangible takeaways. He is a “pro’s pro” with hundreds of media appearances, multiple business books and a very comfortable and confident approach to conversation. Find out more about David at:
2022-07-1151 min
Same Side Selling PodcastHow To Build The Best Customer Experience with David AvrinThe customer experience has changed over the past few years. The expectations for access, immediacy, flexibility and convenience as customers have shifted and we must learn how to differentiate ourselves from competitors. In this week’s episode, Ian is joined by David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today. David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and cli...
2022-06-2327 min
The Bus StopNSTA: The Bus Stop with David Avrin, President, The Customer Advantage Experience, 2022 NSTA Annual Meeting and Convention Keynote SpeakerThis week at NSTA: The Bus Stop - David Avrin, President, The Customer Advantage Experience, and 2022 NSTA Annual Meeting and Convention Keynote Speaker, joins NSTA Executive Director, Curt Macysyn for a lively podcast. David highlights his background and his journey from public relations to consulting, writing, and public speaking. David outlines the difference between customer service and the customer experience. David and Curt discuss the importance of flexibility and being easy to work with for businesses. The duo then dive into how the pandemic reinforced the need for businesses to be adaptable. Finally, David gives a sneak...
2022-06-2221 min
Lets Have This ConversationThe Customer Experience with: David AvrinRecognizing or ascertaining what makes (someone or something) different is the key to differentiating yourself from an overwhelming sea of sameness. Forbes reports:
· 83% of companies that believe it’s important to make customers happy also experience growing revenue.
· Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience.
· 73% of consumers say a good experience is key in influencing their brand loyalties.
· 77% of consumers say inefficient customer experiences detract from their quality of life.
· Companies with a customer experience mindset drive revenue 4-8% higher...
2022-05-1439 minWhy Customers Leave with David AvrinRichard Bliss - Unlocking The Lindin Engagement CodeSo how do you make sense of social media marketing when the rules keep changing? Just when you think you've got it mastered, they change the algorithm. You've crafted the perfect linkedin post and you wonder why only five people have seen it, when the post before it got hundreds of reactions? Well, my guest today on the podcast is my friend, Richard Bliss. He has not only unlocked the code to linkedin effectiveness, but he will reveal the new combination to pick that lock and get our message and persona and brand seen and engaged with. Get ready...
2022-03-2936 min
Dan Hill's EQ SpotlightDavid Avrin, "Why Customers Leave (And How to Win Them Back)" (Career Press, 2019)Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019).There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is paradoxically making immediacy often harder to achieve. Other ironies worth noting from Avrin’s perspective include: companies trying to head off nega...
2021-12-0233 min
New Books in EconomicsDavid Avrin, "Why Customers Leave (And How to Win Them Back)" (Career Press, 2019)Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019).There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is paradoxically making immediacy often harder to achieve. Other ironies worth noting from Avrin’s perspective include: companies trying to head off nega...
2021-12-0235 min
New Books in Business, Management, and MarketingDavid Avrin, "Why Customers Leave (And How to Win Them Back)" (Career Press, 2019)Today I talked to David Avrin about his new book Why Customers Leave (And How to Win Them Back) (Career Press, 2019).There are three central themes to this book: immediacy (customers want instant gratification), individuality (offer flexible, customized assistance) and humanity (show interest and concern for those you are assisting). Of them, as David Avrin notes in this pleasing, semi-rant of an interview, immediacy should be the easiest for companies to act on. Unfortunately, automation is paradoxically making immediacy often harder to achieve. Other ironies worth noting from Avrin’s perspective include: companies trying to head off nega...
2021-12-0230 min
Business Minds Coffee ChatDavid Avrin | Focusing In On The Customer ExperienceDavid Avrin, customer experience and marketing keynote speaker and consultant, author, and podcast host joins me on this episode. We talk about David's origin story from being in theater in college and singing in a popular acapella group to becoming a customer experience expert, the customer journey, why saying "no" is hurting your business, the tough conversations businesses need to have, social engineering, creating off-ramps, and more. Get connected with David: Website: http://www.davidavrin.com/ Facebook: https://www.facebook.com/therealdavidavrin Instagram: https://www.instagram.com/therealdavidavrin/ T...
2021-12-0258 min
The Quick Lube Expert PodcastCustomer Service Is Different Than What It Used to Be ft. Customer Experience Consultant David AvrinThis week, M. Kevin Davis invites Customer Experience speaker and consultant David Avrin to the QLE Podcast. They discuss how customer expectations have changed over time, so our approaches and methods to providing the best customer service possible must as well. You can find out more about David Avrin by visiting www.davidavrin.com, or @davidavrin on social media. Check out his Morning Huddle program by visiting: www.morninghuddlemembership.com. ----- To learn more about how Quick Lube Expert can help you, visit: www.quicklubeexpert.com To learn more...
2021-10-2138 min
Writing To Get Business77 Step by Step Process for Writing a book - David AvrinPerhaps the biggest challenge for someone who wants to write a book is how to begin. How do you choose a subject, and how do you manage to write the 40,000 or 50,000 words, which, even in these streamlined times, are needed?Here to break this down for you in easy, understandable steps, is David Avrin, author of several books, and a business consultant who focuses on customer service.In terms of choosing a topic, David focuses on relevance. This word has a twofold meaning. The subject should be relevant to...
2021-09-1034 min
The Rainmaking PodcastTRP 65: Future Proofing Your Business in a World of Uncertainty with David AvrinIn this episode of The Rainmaking Podcast, host Scott Love speaks with David Avrin—global keynote speaker, marketing expert, and author of The Customer Experience Advantage—about how professionals can future-proof their business in an unpredictable world. David explains that customer expectations have changed dramatically in recent years, with speed, access, and ease now considered standard. As clients increasingly compare service experiences across industries, firms that fail to adapt risk becoming irrelevant—even if their core service is strong.David emphasizes the importance of eliminating friction, understanding the evolving challenges facing your ideal clients, and creating structured opport...
2021-09-0228 min
The Forward Thinking Podcast, Powered by FCCSConnecting with Clients and Creating a Competitive Advantage with David Avrin Is customer loyalty dead? With constant disruptions in today's marketplace, companies have to work smarter than ever before to maintain loyalties and meet the expectations of today's customers, clients, and staff. Our guest today understands how forward thinking companies make this happen. David Avrin is one of the most in-demand Customer Experience and Marketing speakers and consultants in the world today. David will be speaking at the upcoming Forum for Ag Lending, and has joined the podcast to discuss the importance of connecting with your clients to 'future-proof' your business. David shares insights into navigating the fast-paced...
2021-08-2740 min
Why Customers Leave with David AvrinWinning Digital CustomersIn this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation with Howard Tiersky.We hear a great deal about customer experience shifting to digital. But what does digital transformation really look like? In this lives podcast, I speak with Howard Tiersky, CEO of FROM - The Digital Transformation Agency and author of Winning Digital Customers. Howard and his team have helped to lead and influence CX initiatives for the likes of Avis-Budget, NBC, JPMorgan Chase, A&E, Mattel, Airbus, Facebook, Verizon, Spotify and Amazon.Howard Tiersky is a...
2021-06-0839 min
Why Customers Leave with David AvrinA Billion Social Media Views! Steve Spangler — Amazing Science ExperiencesIn this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation with Steve Spangler. What does it take to earn a billion social media views, 1,500 TV Appearances, 23 times on the Ellen DeGeneres show, 5 Emmy Award Nominations, and one Guinness World Record? Well, you don’t do it by being boring. In this powerful and energetic podcast, STEM influencer and media celebrity Steve Spangler talks about consistently earning throngs of eyes and ears online. You may want to switch to the video version of this one…Just saying.
2021-05-2539 min
Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersEp32 CX: Customer Experience Advantage, with David Avrin CSPCustomers today care less about your marketing claims and more about your convenience, differentiation and speed of delivery.Despite the move to self-serve, and do-it-yourself, when you deny customer the option of talking to a real person, they will deny you their business.Social proof rules the day. People give far more weight to what others say about you than what you say about yourself.Great products, brilliant leaders and game-changing technology can all be negated by a few negative online comments and reviews.
2021-04-2129 min
Why Customers Leave with David AvrinWho Couldn’t Use a Personal Sherpa?There are very few things about travel that are glamorous these days. Sure, we love to arrive in new locations, but the process of getting there or coming home can be arduous. But imagine having your own personal escort to help you carry your things, navigate security, watch your luggage and your kids so you can hit the restroom or grab some food for the family. In this episode of The Customer Experience Advantage, David Avrin sits down with entrepreneur Julie Melnick of SkySquad, a rapidly growing personal service with a brilliant and unexpected b...
2021-03-1638 min
Why Customers Leave with David AvrinThe Most Important Quality in Business Today - Bar None!One of the most important qualities a business can embody today is coincidentally the same thing that is tragically short supply. Trust has never been more important to earn and keep the loyalty of your customers, clients, and constituents. So what does it take, in an increasingly cynical world, to engender, earn and leverage trust? In this episode of The Customer Experience Advantage Podcast, David Avrin talks with David Horsager, CEO of the TrustEdge Leadership Institute about how trust is often overlooked, but at the core of every business decision, we make. He discusses the most important Pillars of t...
2021-03-0936 min
Why Customers Leave with David AvrinThe Burgerfication of America — and BeyondIn this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation about how creative leaders are re-envisioning the traditional “burger joint” grab-and-go model.Industry veteran Julio Ramirez talks about the growth of the “better burger" category and their plans for alternate engagement models and international expansion. The new CEO of BurgerFi, one of the most talked-about newer players in the category and the newly-public company, is working with his team to re-envision the sit-down, curbside and delivery models. Tune-in for a great conversation with a very likeable company leader. Yo...
2021-02-1642 min
Branding MattersHow to Provide The Customer Experience Advantage with David AvrinSend us a textMy guest today is David Avrin; the author of the celebrated marketing books: It’s Not Who You Know It’s Who Knows You! And Visibility Marketing! And his latest book: Why Customers Leave (and How to Win Them Back) was named in Forbes as “One of the 7 Business Books Entrepreneurs Need to Read.” A former CEO group leader and executive coach with the world’s largest chief executive organization, David has helped thousands of CEOs and business leaders with their brands. This rock star (yes he used to be...
2021-01-0842 min
Service EvolutionThe True Competitive Advantage: Customer Experience with Author, Speaker David Avrin - [REBROADCAST]FM EvolutionHost: Shawn BlackGuest: David AvrinShow [00:00:47] Intro [00:02:47] What are you Reading? [00:04:26] David’s Book [00:07:00] David’s Journey [00:12:01] Speaking in March [00:14:42] Difference between Customer Service & Experience [00:16:21] Accounting Story [00:20:12] How did David Begin Speaking [00:25:20] The Last Mile [00:30:25] Advice for when Breakdowns and Failures Happen [00:35:37] Future Proofing your Business [00:40:22] Handling Divided Attention [00:45:10] Close Quotes:"We hear in busines...
2020-12-0446 min
The Fundamism PodcastThe Customer Experience Advantage with David AvrinWhat differentiates your organization or yourself from everyone else in the market? In this episode of the Fundamism Podcast, customer experience expert and international speaker, David Avrin, discusses Why Customers Leave and How to Win Them Back (also the title of his new book). Highly entertaining and super FUN, David also offers some real tactical things that you can do to create a customer experience advantage and move your business forward. Learn more about David Avrin by visiting his site, visibilityinternational.com More info can also be found at davidavrinresources.comBe sure to...
2020-07-0158 min
10XDETAIL10XDETAIL EP 76 David Avrin Speaker Author10XDETAIL EP 76 David Avrin Speaker Author https://www.visibilityinternational.com/ https://www.amazon.com/Why-Customers-Leave-Them-Back/dp/B07PPBBYV3/ref=sr_1_1?dchild=1&keywords=david+avrin&qid=1589476065&s=electronics&sr=8-1
2020-05-1544 min
R-Value08: Your Personal Economy is Your Business Economy with David AvrinYour business’ economic realities are directly related to your personal economic realities. If you want to help your employees you have to educate them (and yourself) on all of the options available.
Travis Pankake and Don Clymer are joined once again, back by popular demand, by speaker, thinker, business expert David Avrin. David lays out how the traditional buy/sell model of business has been completely upended by Coronavirus and how his business and businesses he interacts with are adapting.
David Avrin is the author of the celebrated marketing books: It’s Not Who You Know...
2020-05-0750 minService EvolutionThe True Competitive Advantage: Customer Experience with Author, Speaker David AvrinFM EvolutionHost: Shawn BlackGuest: David AvrinShow [00:00:47] Intro [00:02:47] What are you Reading? [00:04:26] David’s Book [00:07:00] David’s Journey [00:12:01] Speaking in March [00:14:42] Difference between Customer Service & Experience [00:16:21] Accounting Story [00:20:12] How did David Begin Speaking [00:25:20] The Last Mile [00:30:25] Advice for when Breakdowns and Failures Happen [00:35:37] Future Proofing your Business [00:40:22] Handling Divided Attention [00:45:10] Close Quotes:"We hear in busines...
2020-02-0746 min
SIIMcast42 - New JDI Editor-in-Chief with David Avrin and Paul NagyRecorded at the 2020 SIIM Leadership Retreat in Park City, Utah, Drs. Paul Nagy and David Avrin sit down to talk about the latter's new role as Editor-In-Chief of the Journal of Digital Imaging. Dr. Nagy led the search committee; the two discuss how the journal has changed over the years and where Dr. Avrin would like to see it go.
2020-02-0526 min
R-ValueImpactful Tips on Running a Successful Business with IDI & David AvrinAt the end of the day, it's NOT about quality. Quality work should be the bedrock of your business. At the end of the day, the difference between sale or no sale is all about being memorable. So says our guest today, keynote speaker David Avrin.
One of the most in-demand Customer Experience and Marketing speakers in the world today, David Avrin has shared his high-energy and content-rich presentations with enthusiastic audiences across North America and around the world including presentations in Singapore, Bangkok, Melbourne, Brisbane, Bangalore, Antwerp, Monte Carlo, London, Buenos Aires, Glasgow, Bogota, Rotterdam, Barcelona...
2020-01-1452 min
The VERY Visible Business Podcast with David AvrinEP28: Ross Bernstein − How Organizations Perform Like ChampionsThere are champions not only in sports, but also in organizations. They are those who play the right way and stick with their teams, yet think differently to raise their game.In this episode, David Avrin speaks with Ross Bernstein, who has written 50 books about life and sports. Ross is an award-winning peak-performance business speaker who has keynoted conferences on all seven continents.Ross explains what the “Champion’s Code” is all about and how companies can adopt this mindset to achieve success. He also shares some sports stories, and how lessons from these experiences have h...
2019-11-2744 min
The VERY Visible Business Podcast with David AvrinEP26: Dr. Jim Karrh − The Importance of Managing The Message Within OrganizationsOne of the challenges that leaders face is achieving some semblance of “message consistency” across the organization. Different roles create different perspectives and the company slogan only goes so far. Often times, the organization’s leaders simply assume that their people are all on the same page. These false assumptions can often create internal frustration and hinder the growth of the organization.In this episode of the Very Visible Business Podcast, David Avrin spoke with Dr. Jim Karrh, a consultant, a coach, a professional speaker, and the author of the: Science of Customer Connections - Manage Your Message...
2019-11-1345 min
The VERY Visible Business Podcast with David AvrinEP25: Mike Domitrz – Cultivating a Culture of Respect in the WorkplaceSo, this is a touchy subject that shouldn’t be a touchy subject. Depending on your perspective, the subject of “respect” in the workplace has been either clouded or clarified by recent events in both the courts in the news. The truth is that cultivating a culture of respect is a smart business that not only protects you and your people but it also helps them to be more collaborative, productive and fosters loyalty.In this episode of The Very Visible Business Podcast, David Avrin has a robust conversation with Mike Domitrz, Founder of The Center for Respec...
2019-11-0641 min
The VERY Visible Business Podcast with David AvrinEP24: Debra Fine – Cultivating Connections Through the Art of Initiating ConversationsDespite the dramatic rise of technology and business automation, business is first and foremost, people-driven. And beneficial relationships begin with initiating an authentic conversation -- a challenge for more and more people. In this episode of The Very Visible Business Podcast, David Avrin had the privilege of speaking with Debra Fine, the author of the bestselling book The Fine Art of Small Talk: How To Start a Conversation, Keep It Going, Build Networking Skills -- and Leave a Positive Impression!Debra talks about the importance of building rapport and cultivating connections to increase visibility and in...
2019-10-3050 min
The VERY Visible Business Podcast with David AvrinEP23: Jason Hewlett – Creating a “Promise” CultureIn business, we can try to get to important tasks. We can make it a priority and we can even work it into our schedule. When we make promises, however, we make a commitment to ourselves and to those around us. In this inspiring episode, David had the honor of speaking with Jason Hewlett. Jason helps leaders, employees, and companies stop setting goals and instead keep their promises to customers, each other, and themselves. If you’ve seen his YouTube clips, you know that Jason has a one-of-a-kind approach as a Keynote Speaker who entertains to teach and...
2019-10-2440 min
Start With A WinWhy Do Customers Leave? Interview With Expert David AvrinOur guest on this episode of the Start with a Win podcast is David Avrin, speaker and author of several books, most recently “Why Customers Leave (and How to Win Them Back)”. David says that the answer to why customers leave is a simple one: they leave because they can. There are so many choices out in the market and many channels available to customers, from real estate to retail to services to groceries. Business owners are often trying to operate under the assumption that they can control what their customers will buy, but customers don’t always want to do...
2019-10-1627 min
The VERY Visible Business Podcast with David AvrinEP21: James Taylor ─ Manifesting Super Creativity in BusinessThe world is changing and how we work is changing as well. While artificial intelligence conjures images of robots working on an assembly line, today, AI involves shifting from mundane to far more complex tasks. The engine for a new generation of outsourcing to AI is big data. So, will we do with our time when it is freed-up from performing mundane tasks? We have more time for creativity and innovation of course.In this episode of the Very Visible Business Podcast, David Avrin talks with James Taylor, an internationally recognized leader in creativity and innovation, discusses...
2019-10-0944 min
The VERY Visible Business Podcast with David AvrinEP20: Rory Vaden ─ Building a Rock Solid Life and BusinessShortcuts are human nature. With too many demands, choices, and information that we have to address every day, we get caught up in the short game. However, that doesn’t work when you want to achieve a rock-solid reputation in life and business. You have to do the hard work and do things that other people aren’t willing to do.In this episode, David Avrin got the chance to speak with his long-time friend, Hall of Fame Speaker and New York Times bestselling author, Rory Vaden. A master of personal branding, Rory shares profound insights about repu...
2019-10-0240 min
The VERY Visible Business Podcast with David AvrinEP18: Stephen Shapiro ─ Driving Innovation to Ensure RelevanceIf innovation is the key to future-proofing your organization, why do so many companies struggle with it?In this lively and thought-provoking interview, David Avrin talks with innovation expert Stephen Shapiro who offers surprising insights into what innovation really looks like and dispels common myths about who drives it, where it originates and how it can give you a leg-up on the competition.Well worth a listen! Learn more about your ad choices. Visit megaphone.fm/adchoices
2019-09-1836 min
The VERY Visible Business Podcast with David AvrinEP16: Mikki Williams ─ Creating A Bold Personal BrandWhat does it take to be the person outside of the title you hold?In this episode, David Avrin speaks with Mikki Williams, CSP, Hall of Fame Speaker, a global celebrity speaker, and a transformational storyteller.Mikki says that you need to have the courage, confidence, and self-esteem to get to your authenticity and be able to make a real connection with your audience. Learn more about your ad choices. Visit megaphone.fm/adchoices
2019-09-0439 min
The Entrepreneur Way1277: If You Want People to be Interested You Have to be Interesting with David Avrin Founder and Owner of The Visibility CoachDavid Avrin, CSP has become one of the most popular speakers on customer experience in the world today. In recent years, David has presented for enthusiastic organizations and audiences in 22 countries on 6 continents. A former CEO group leader and an in-demand speaker for Vistage International, the world’s leading CEO member organization, David Avrin has had over 4,000 one-on-one conversations with company leaders regarding their value proposition and competitive advantages. David is the author of the newly released book, Why Customers Leave (And How to Win Them Back). “be careful who you listen to. People are very free with...
2019-08-0100 min
The Marketing Book Podcast229 Why Customers Leave by David AvrinWhy Customers Leave (and How to Win Them Back) by David Avrin Click here to view the show notes! https://www.salesartillery.com/marketing-book-podcast/why-customers-leave-david-avrin Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways...
2019-05-311h 12
The Business Power Hour with Deb KrierDavid AvrinOne of the most in-demand business marketing and customer experience speakers in the world today, David Avrin, CSP has shared his content-rich, entertaining, hard-hitting and memorable presentations to enthusiastic audiences across North America and in 25 countries around the world. David Avrin has spoken for hundreds of audiences, had one-on-one conversations with over 4,000 company CEOs regarding their competitive advantages. He is also the author of three books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Visibility Marketing, and his newest book: Why Customers Leave (and How to Win Them Back).
2019-05-231h 04
The Customer Experience Podcast9. Why Customers Leave and How to Win Them Back w/ David AvrinIf you want to know why customers leave and you want to know how to win them back, have I got a podcast for you. I learned so much from David Avrin, a customer experience & marketing keynote speaker, consultant and author, whose most recent book is Why Customers Leave (and How to Win Them Back): (24 Reasons People are Leaving You for Competitors, and How to Win Them Back*). Avrin helps companies become responsive to their customers and prospect’s needs. Since the advent of the iPhone 11 years ago, everyone has gotten acclimated to instant gratification. The problem today is that ev...
2019-04-1635 min
Press Play On This Uplifting Full Audiobook And Feel The Difference.Why Customers Leave (and How to Win Them Back) by David Avrin, Larry Winget - forewordPlease visithttps://thebookvoice.com/podcasts/2/audible/98117to listen full audiobooks.
Title: Why Customers Leave (and How to Win Them Back)
Author: David Avrin, Larry Winget - foreword
Narrator: David Avrin
Format: mp3
Length: 5 hrs and 24 mins
Release date: 04-01-19
Ratings: 5 out of 5 stars, 17 ratings
Genres: Consumer Behavior & Market Research
Publisher's Summary:
Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays...
2019-04-015h 24
The VERY Visible Business Podcast with David AvrinEP15: Brian Ahearn — The Science and Art of InfluenceAs the Chief Influence Officer at Influence PEOPLE, Brian Ahearn brings a lifetime of experience and study to the science and art of Influence. In this fascinating program, David and Brian discuss the differences between persuasion and influence and why it’s important to anyone in business. They discuss why getting someone to do what you want them to should never be the goal and why influential people have a leg up on others in work and in life. Learn more about your ad choices. Visit megaphone.fm/adchoices
2019-03-2639 min
The VERY Visible Business Podcast with David AvrinEP12: Joe Calloway – The Shifting Leadership MindsetOn this program, David Avrin has the privilege to speak with business icon Joe Calloway. The author of such books as “Becoming a Category of One,” and “Never by Chance” Joe shares deep learning from his decades of consulting, writing and speaking on what it takes to to stand out and be successful in a crowded marketplace. His focus today is on the leadership mindset and how successful leaders guide their organizations through these tumultuous times. It is a fascinating conversation about entrepreneurism with a good friend and colleague. Learn more about your ad choices. Visit me...
2019-02-1946 min
The VERY Visible Business Podcast with David AvrinEP11: Shep Hyken — Amazing Customer ExperiencesOn this program, David Avrin chats with longtime colleague and customer service master, Shep Hyken. Working with some of the most iconic businesses and organizations in the world, Shep helps them create an amazement culture where they deliver amazing experiences every day. A remarkable engaging man himself, Shep is phenomenal conversationalist and storyteller helping to demonstrate and model what he teaches. The author of such groundbreaking books as: The Cult of the Customer and the Amazement Revolution, Shep Hyken is a hall-of-fame speaker and a really good guy. Listen in! Learn more about your ad cho...
2019-02-1243 min
The VERY Visible Business Podcast with David AvrinEP09: AmyK Hutchins – The Secrets Leaders KeepOn this program, David chats with leadership and brain researcher AmyK Hutchins. AmyK is a disarmingly brilliant and engaging thought leaders and confidant to CEOs around the world. The author of the groundbreaking book: “The Secrets Leaders Keep,” AmyK has some remarkable insights into how people behave in the workplace and why. Listen in and you’ll walk away with some great nuggets of wisdom and a shift in your mindset for what effective business behavior looks like in todays world. Learn more about your ad choices. Visit megaphone.fm/adchoices
2019-02-0641 min
The VERY Visible Business Podcast with David AvrinEP10: Jeanne Bliss – The Chief Customer OfficerOn this program, David Avrin speaks with a pioneer in the customer experience category, Jeanne Bliss. An early crusader advocating for the position of “Chief Customer Officer,” Jeanne has helped corporations define the CX leadership position and the behaviors that build a service culture. In this conversation, David finds a kindred spirit and no shortage of opinions on this burgeoning category. The author of such books as: “The Chief Customer Officer 2.0” and “Would you Do That To Your Mother,” Jeanne is wicked smart and wonderfully engaging. Learn more about your ad choices. Visit megaphone.fm/adchoices
2019-01-2944 min
The VERY Visible Business Podcast with David AvrinEP8: John DiJulius – Delivery Exceptional Business ExperiencesOn this program, David Avrin has a privilege of engaging with a fellow customer experience colleague and a real pioneer of providing and consulting on a profound level of service. As a business owner, speaker, author and trainer, John has profound insights on winning through service, differentiating through service and how businesses can build service reputation. Learn more about your ad choices. Visit megaphone.fm/adchoices
2019-01-2247 min
The VERY Visible Business Podcast with David AvrinEP7: Jane Atkinson – The Changing Role of SpeakersOn this program, David Avrin sits down with an icon name in the speaking business, Jane Atkinson. What is remarkable about Jane, is not her stage experience, but her profound wisdom behind the scenes. Jane Atkinson is known as the speaker launcher. Working for decades with both experienced and aspiring professional speakers, Jane is a master of what works, what doesn’t, and what has changed over the years. If you’ve ever wanted to present on your subject or just keep pace with the ever changing speaking business, listen in to this podcast! Learn more...
2019-01-1543 min
The VERY Visible Business Podcast with David AvrinEP6: Frank Furness: Author Speaker — Using Technology to Boot SalesOn this program, David Avrin talks with Frank Furness, speaker and author on sales and marketing technology. Frank has had tremendous success using video and teaching others to use video to build an audience and engage with their clients, customers and constituents. Frank talks about some notable shifts in social media and where the business is shifting. With his charming South African accent and accessible style, This is a conversation worth dropping in on. Learn more about your ad choices. Visit megaphone.fm/adchoices
2018-12-1845 min
The VERY Visible Business Podcast with David AvrinJeffrey Hayzlett: Global Business Celebrity —Thinking Big. Acting BiggerOn this program, David Avrin sits down with global business celebrity and marketing master Jefrey Hayzlett. A popular business author and hall-of-fame speaker, Jeffrey is best known as a maverick business man who business in way that is big, bold and often contrary to conventional wisdom. In this informal conversation, David and Jeffrey talk about the growth of the C-Suite media juggernaut. Learn more about your ad choices. Visit megaphone.fm/adchoices
2018-12-1243 min
The VERY Visible Business Podcast with David AvrinEric Chester: What’s Your Employment Brand? — Creating a culture of internal advocates who will tell your story and sing your praises.In this podcast, David Avrin has a raucous conversation with Employee Engagement and Workplace Culture Expert and Hall-of-Fame Speaker Eric Chester. And Eric has a lot to say! For over three decades, millions of people have turned to Eric for eye-opening insights and strategies to understand an enigmatic emerging (and soon to be dominating) generation.David and Eric talk about how the best organizations are using strong branding strategies and tactics to attracted the best prospective employees. (And here’s a hint: They aren’t sitting home gaming, snap-chatting and perusing Craig’s List.) The best prospective employee...
2018-10-1751 min
The VERY Visible Business Podcast with David AvrinDr. Graeme Codrington: The Future isn’t Coming, it’s already here — and the word will never be the same!In this show, David Avrin has a fascinating and lively conversation with South African genius, (David’s description) Graeme Codrington, the leader of the international firm: Tomorrow Today. Consulting and speaking for some of the biggest companies in the world, Graeme and his team help organizations prepare for, and invest in what it will take to compete and win.David and Graeme debate the impact on technology, social media and prognosticate on the dangers that are impacting how we communicate and conduct business today and in the very near future. Listen in for an eye-opening, tho...
2018-10-1751 min
The VERY Visible Business Podcast with David AvrinEP2: Damian Mason, CSP: Self-Made and Hard Work — When you are the youngest of nine kids, you learn how to fight to be seen and heard.In this episode, David Avrin has a pointed conversation with business strategist and humorist Damian Mason. From his early training at the famed Second City in Chicago, to his career speaking to the agriculture industry and even his years as a political humorist, Damian Mason has a reputation for telling it like it is. Learn more about your ad choices. Visit megaphone.fm/adchoices
2018-09-2537 min