Shows
Stay On Course: Ingredients for SuccessRidiculously Easy Customer Experience Secrets with David AvrinRidiculously Easy Customer Experience Secrets with David AvrinA Must-Listen for CEOs, Entrepreneurs, and Leadership ProfessionalsIf you're a CEO, founder, executive leader, or HR professional looking to enhance leadership capabilities, build executive presence, and deliver customer experience that drives retention and revenue, this episode is for you.In this powerful episode of Stay on Course, Julie Riga sits down with David Avrin, one of the world’s most in-demand customer experience and business speakers, to discuss how to future-proof your leadership, transform your business strategy, and boost performance through ridiculously easy client in...2025-05-1934 min
Stay On Course: Ingredients for SuccessRidiculously Easy" Customer Experience Secrets with David Avrin"Ridiculously Easy" Customer Experience Secrets with David AvrinSummary: Julie Riga sits down with David Avrin, one of the world’s most in-demand customer experience speakers and author of "Ridiculously Easy to Do Business With." David reveals why businesses lose customers to friction (not competitors), how to future-proof your client interactions, and why "speed" is the new loyalty driver. Packed with laugh-out-loud stories and actionable fixes for broken customer journeys.🔥 Key Takeaways (Share These Snippets!):🔹 The 3 Non-Negotiables of Modern Customer Experience 1️⃣ SPEED WINS • Harvard study: Respond within 5 minutes = 100x bet...2025-05-0634 min
“Simply” Remarkable!“Simply” Remarkable! with encore guest David AvrinJoin us for our weekly Live Streaming Show, “Simply” Remarkable! with host Sue Falcone and this week’s encore guest, David Avrin, “Ridiculously Easy To Do Business With™”! David Avrin shares his content-rich, entertaining, and actionable presentations with enthusiastic audiences across North America and in 28 countries, and is one of the most in-demand Customer Experience speakers and consultants worldwide today.David crafts his presentations specifically for your organization. He is the author of five bestselling books published in 5 languages worldwide, including his newest release: Ridiculously Easy to Do Business With: A practical guide to giving cu...2025-03-1233 min
Jewish Money Matters417: Be Ridiculously Easy to Do Business With with Customer Experience Expert David AvrinB”H I’m running with Aish Ha’am in the World Zionist Congress Election. REGISTER TO VOTE HERE: https://aish.com/vote/YaelTrusch Today we’re talking all about the customer experience, not to be confused with customer service. I’m speaking with one of the most in-demand Customer Experience consultants and speakers in the world today, David Avrin. My guest’s latest book […]
The post 417: Be Ridiculously Easy to Do Business With with Customer Experience Expert David Avrin appeared first on Yael Trusch.2025-01-141h 13
The Experience EdgeEp. 3 - Future-Proof Your Customer Experience - David AvrinSummaryIn this conversation, David Avrin discusses the evolution of customer experience from a product-centric to a customer-centric approach. He emphasizes the importance of understanding changing customer expectations and balancing business needs with customer desires. Avrin advocates for compassionate capitalism, where profitability and customer satisfaction coexist. He also highlights challenges CX teams face aligning their initiatives with business outcomes and the role of leadership in driving customer experience transformation. The discussion touches on global perspectives on CX and eliminating friction to enhance satisfaction. David discusses the importance of creating a seamless customer experience and the challenges businesses...2024-12-0650 min
Speaker Driven Business55: Make Yourself Ridiculously Easy To Hire as a Speaker - with Guest David Avrin CSPWondering why your phone isn’t ringing off the hook? It’s pretty simple. Speaking isn’t your business — it’s your product, and you have to learn to sell it like a pro.In this episode, Jacqueline sits down with the magnetic and insightful David Avrin, CSP and global speaking expert. Together, they peel back the curtain on what really keeps speakers in the game and thriving. From strategic pitching windows to what makes a speaker ridiculously easy to work with, this conversation is packed with practical advice, hilarious anecdotes, and a whole lot of truth-te...2024-12-0436 minSpeaker Driven Business55: Make Yourself Ridiculously Easy To Hire as a Speaker - with Guest David Avrin CSPWondering why your phone isn’t ringing off the hook? It’s pretty simple. Speaking isn’t your business — it’s your product, and you have to learn to sell it like a pro.In this episode, Jacqueline sits down with the magnetic and insightful David Avrin, CSP and global speaking expert. Together, they peel back the curtain on what really keeps speakers in the game and thriving. From strategic pitching windows to what makes a speaker ridiculously easy to work with, this conversation is packed with practical advice, hilarious anecdotes, and a whole lot of truth-te...2024-12-0436 min
The Connected Leadership PodcastRidiculously Easy to Do Business With... David AvrinIn this month’s premiere episode of the Connected Leadership Podcast, Andy Lopata interviews David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today, He has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organisations better understand and connect with their customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You...2024-12-0244 min
Light Bulb Moments: It's All About The EnergyDavid Avrin: Be Ridiculously Easy To Do Business With!One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining, and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured in thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (a...2024-11-2054 min
The Mojo SessionsDavid Avrin - Why We Lose Customers & What To Do About ItDavid Avrin consults on Customer Experience and Strategic Brand Development. The author of five books, his new book 'Ridiculously Easy to Do Business With - A Practical Guide to Giving Customers What They Want-When and How They Want It', takes a critical topic we take for granted and brings it front of mind. David has a remarkable ability to take everyday business topics and present them back to us as a wake-up call. This conversation is an essential audit for any company owner. We discuss: What's it like to do business with you and secondly how easy is it to...2024-10-241h 11
SPEAKPactThe Secret to Longevity: Building Your Own Successful Speaking Business with David AvrinEver wonder how you can turn your passion for speaking into a thriving, successful business?In this episode, discover essential business strategies, embrace continuous learning, and master adaptability to position yourself as a sought-after speaker. Learn proven techniques to build a lasting career, stay ahead of industry trends, and ensure you're always in high demand for speaking engagements. Explore the critical role of crafting a marketable message that resonates with your audience, understand how to approach your speaking career with a business mindset, and uncover strategies to remain competitive and relevant in an ever-changing world of professional...2024-10-0252 min
The Relevant Speaker PodcastBusting the Myths About the Speaking Business with David AvrinDive into the business side of being a keynote speaker with speaking expert, David Avrin. David brings his 25+ years of knowledge into training other speakers to find success on the business side of being a speaker. How do we make this career sustainable and profitable? David and Ty dig into the nitty gritty of how to make it and keep it. Find out more about David at https://www.davidavrin.com/2024-09-2445 min
Creating SuperfansDavid Avrin | Be Ridiculously Easy to Do Business withWhat’s the number one thing customers want from a business? More often than not, it’s convenience. If you want to make money, make things easy. In this episode of the Creating Superfans podcast, I’m joined by David Avrin, author of Ridiculously Easy to Do Business With, to explore how simplifying the customer experience can be your biggest competitive advantage.We cover the many ways companies unknowingly create hurdles for their customers—like the inability to reach a real person, sneaky not-so-free trials, complicated contracts, and lack of price transparency, to name a few. Drawing from our...2024-09-1935 min
Small Biz FloridaEp. 276 | Reducing Customer Friction: Insights from Customer Experience Expert David AvrinIn this episode of Small Biz Florida, host Tom Kindred interviews keynote speaker David Avrin at the 2024 Small Business Success Summit in Ponte Vedra, Florida. David, a renowned expert in customer experience, shares key insights from his book Ridiculously Easy to Do Business With, focusing on the critical need to reduce friction points and streamline customer interactions. The conversation delves into how small businesses can compete with industry giants like Amazon by prioritizing convenience and immediate access. David also distinguishes between customer service and customer experience and introduces the Platinum Rule: treating customers the way they want to be...2024-09-1718 min
Unleash Your Imagination, Through Free AudiobookRidiculously Easy to Do Business With: A practical guide to giving customers what they want--when and how they want it Audiobook by David AvrinListen to this audiobook in full for free onhttps://hotaudiobook.com/freeID: 794478
Title: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want--when and how they want it
Author: David Avrin
Narrator: David Avrin
Format: Unabridged
Length: 03:38:25
Language: English
Release date: 09-17-24
Publisher: Ascent Audio
Genres: Business & Economics, Business Development
Summary:
To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause 'friction' (frustration) for...2024-09-173h 38
Download Latest Full Audiobooks in Business & Economics, Business & Career DevelopmentRidiculously Easy to Do Business With: A practical guide to giving customers what they want--when and how they want it by David AvrinPlease visithttps://thebookvoice.com/podcasts/1/audiobook/794478to listen full audiobooks.
Title: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want--when and how they want it
Author: David Avrin
Narrator: David Avrin
Format: Unabridged Audiobook
Length: 3 hours 38 minutes
Release date: September 17, 2024
Genres: Business & Career Development
Publisher's Summary:
To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause 'friction' (frustration) for your customers and clients. If...2024-09-173h 38
Daily Influence294. Mastering Customer Experience: Insights from David Avrin on Navigating the New Consumer EconomyIn this episode of The Daily Influence, host Brian Smith sits down with renowned customer experience expert and best-selling author David Avrin. With over three decades of experience, David shares actionable strategies from his books, including his latest Ridiculously Easy to do Business With, that businesses can implement to thrive in today's fast-paced, customer-driven market. The conversation dives deep into the importance of being "ridiculously easy to do business with," and staying "Visible" as well as the challenges of maintaining customer loyalty in a digital world, and how businesses can adapt to meet the ever-changing expectations of modern consumers.2024-09-1015 min
Press 1 For NickSimplifying Customer Experiences, with David Avrin
Welcome to another episode of Press 1 For Nick! In today's episode, our special guest, David Avrin—renowned speaker, consultant, and author, talks about the complexities of crafting predictable customer journeys and the essential need for businesses to adapt to shifting customer preferences and conveniences.
David shares personal anecdotes—like his frustrating experiences with self-checkout systems and inflexible company policies, including his challenges as a Hilton diamond member. These stories highlight the pervasive friction points in customer interactions and their profound impact on brand loyalty and trust.
Through practical examples, such as Uber's seam...2024-08-0734 min
The Influential Personal Brand PodcastWhat's Your Competitive Advantage | David Avrin Episode RecapOur recent conversation with marketing, public relations, and branding strategist, David Avrin highlighted many crucial lessons for growing your personal brand, namely the importance of finding your competitive advantage. In today's episode, we expand on that conversation with an exploration of everything that isn't your competitive advantage. This list may surprise you as it includes the quality of your product, the quality of your staff, and your use of technology as things that do not contribute toward your competitive advantage. We also reveal how to find your competitive advantage by working out everything about you and your business that...2024-07-1914 min
Amazing Business RadioHow to Be Ridiculously Easy to Do Business Featuring David AvrinTips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can businesses identify and eliminate points of friction in the customer process?
How has the shift in customer behavior influenced the focus on understanding cu...2024-07-0927 min
SIMPLE brand With Matt LylesHow to Create a Ridiculously Easy Customer Experience - David AvrinIn this week’s episode of the SIMPLE brand podcast, I talk with David Avrin.David is one of the most popular Customer Experience speakers and consultants in the world. In fact, over the past 25 years, David has shared his lessons on competitive advantage with leaders and teams from thousands of organizations in 26 countries around the world! And David is the best-selling author of six books including his latest, Ridiculously Easy to Do Business With: A Practical Guide to Giving Customers What They Want, How and When They Want It.David and I talk about how...2024-06-2638 min
Lets Have This ConversationRidiculously Easy to Do Business With By: David AvrinLet's have a conversation about
attention and what businesses are willing to do to keep consumers walking
through the door. Nearly 80% of American consumers say
that speed, convenience, knowledgeable help, and friendly service are the most
important elements of a positive customer experience. Therefore, according to
PricewaterhouseCoopers, prioritizing technologies that provide these benefits
rather than adopting new technologies just to be cutting-edge is preferred.
A McKinsey study found that “60%
of consumers say they'll become repeat customers after a personalized shopping
experience.”
These revelations shouldn't come as a surprise to
David Avrin. He's a popular k...2024-06-1852 min
The Business Power Hour with Deb KrierDavid AvrinOne of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 26 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.David is the author of several business books, including the recently released Ridiculously Easy to Do Business With. Click here to purchase your copy.2024-06-131h 01
The Global XperienceEnhancing Customer Experience through Simplicity | David AvrinSend us a textEpisode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David shares his journey from observing rigid organizational policies to becoming a customer experience advocate. In this episode, we discuss practical strategies to simplify business processes, the importance of leadership in driving customer-centric change, and how businesses can future-proof themselves by being ridiculously easy to do business with.Key Highlights:The transition f...2024-05-2441 min
SpeakernomicsIs Speaking the Business or the Product? with David Avrin, CSP, GSFThis week on Speakernomics, host Kenneth "Shark" Kinney is joined by David Avrin, CSP who shares valuable insights from his long career in the speaking industry and shares a sneak preview of what he'll be talking about on the Main Stage at Influence 2024!In this session, David will:
Clarify the distinction between the art of speaking and the business of booking speaking gigs. He emphasizes that the real work and financial success stem not from speaking engagements themselves but from mastering the process of acquiring these opportunities.
Offer strategic advice on marketing oneself as a speaker...2024-05-1427 min
THE CX GOALKEEPER - Business Transformation, Customer Experience, and LeadershipRIDICULOUSLY EASY TO DO BUSINESS WITH - David AvrinIn this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With."More about David Avrin:One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better...2024-05-0630 min
Exit Coach RadioDavid Avrin - How to Build and Position Your Business (F0118)
David Avrin is a consultant and keynote speaker on Marketing and Branding. Today, he is going to talk about how to build and position your business for growth or acquisition.
Questions discussed:
1. The marketplace has changed in recent years, what does this mean for business owners and professionals?
2. How has social media changed the landscape?
3. What makes a business attractive to customers or potential partners?
Contact info:
Email: david@visibilitycoach.com
Website: www.visibilitycoach.com
2024-02-0722 min
The Leadership HabitEnhancing the Customer Experience with David AvrinOn this week’s episode of The Leadership Habit Podcast, Jenn DeWall talks to customer experience expert and keynote speaker David Avrin. Together, they explore the challenges of customer service in today’s fast-paced marketplace. David shares his insights about the pain points customers are facing and how leaders can start enhancing the customer experience to win […]
The post Enhancing the Customer Experience with David Avrin appeared first on Crestcom International.2024-01-1233 min
Wedding Business SolutionsDavid Avrin - Why Customers Leave (and how to win them back)Why Customers Leave – with David AvrinI was reading (listening) to my friend David Avrin’s book “Why Customers Leave and How to Win Them Back” and there were so many good nuggets in there that I just had to have him on the podcast. We talked about the customer experience and how so many times you lose the sale without even knowing that you were being considered.Listen to this new episode for some straight talk about the customer experience so you can find the kinks in your business pipeline and get more opportunities.Abo...2023-12-1131 min